Farberware no longer operates its own repair service and, to put it mildly, customers are not very happy with the replacement. Besides the complaints below, don't miss Jay's letter to the Attorney General.
Jean of Stone Harbor NJ (12/19/04): My father-in-law bought a 12" Farberware fry pan with lid several months ago. Recently, he was washing it by hand and the handle came completely off! It is a very heavy pan and, luckily, it was in a sink and not carrying hot oil! We were extremely surprised as we thought Farberware was such a reputable name. I started searching the web and could not find how to contact THE Farberware Company. I actually sent an e-mail to an address that seemed to be the one to send to with inquiries and received a response from a company that deals with replacing china, etc. but told me they are not Farberware.
I also called a phone number I found and, each time I dialed it, it sounded as if it connected then cut me off. So tonight as my husband and I were trying to figure out how to contact Farberware we came across the site with all these complaints about Farberware and the difficulties people are having with contacting them. We are not alone! Not sure how to proceed, but would like to be counted in as a very dissatisfied customer (on behalf of my father-in-law)!
Charles of Rochelle Park NJ (2/2/04): Farberware advertises as the oldest manufacturer of pots and pans. But go on their website and try to find out where you can purchase parts for their products -- it is a nightmare. I would like to buy about a dozen handles for their pots but they are nowhere to be found. Yes, there is a website that allegedly has them but are out of order. Since Farberware doesn't even have a user-friendly email system, you can't ask them where to get their handles. I will never buy a Farberware product again since their service is practically nonexistent.
Barbara of New Prague MN (11/24/03): We received a set of Farberware pans with a lifetime warranty for a wedding gift in 1987. A 6-qt. stockpot began to pit and so I finally reached Farberware to check the warranty. They told me they would replace the pan and to send it to Farberware Home Products in Berwick, PA. I sent it on Sept. 20, 2002. It was received on September 26th, 2002. I have yet to receive my pan, and I can't find a way to reach them!
Bonnie of Little Rock AR (11/6/03): In October 2002, one of my Farberware knife handles broke. I went to my file on all products that I buy to see what the warranty said. I found the Farberware "Lifetime warranty". I mailed the single steak knife to the address on the original packaging. A few weeks the package came back as undeliverable! So I had to search the internet, and found this web site, with the 'new' address for Farberware returns. I sent the knife again, and this time after a few weeks I did receive a replacement knife. So I got what they said. The set of steak knives that I bought were not one of the expensive sets, so I am very thankful for that!
Mike of Selden NY (10/4/03): After just two years my 12-cup Farberware Millennium perculator stopped making hot coffee. I paid 59.95 for it.
Bonnie of Ash Flat AR (9/13/03): My pans are melting on the bottom, one has melted and two more of the sauce pans have bubbles on the bottom and look like they will melt also.
Kelly of Seaford, NY, writes: In January 2000, I had a Farberware pot that was approximately seven years old. One day I discovered the side of the pot was cracked in half. The entire pot set has a lifetime guarantee/warranty.
I contacted Farberware, was advised to mail in pot. About one month later I received a letter from this Berwick lighting company in Pennsylvania, saying that they purchased Farberwares warranty department and were going to evaluate my pot. About one month after that I hadn't heard from them so I called and was told by Connie that I was going to receive a check for $59.60 for the value of the pot.
One month later I had not received the check, contacted Connie again was told it was on her desk and she was going to mail it today. Well, I called Connie once per week all summer long, it was almost comical ... it was always on her desk about to be mailed.
Finally in October I received the check, and it bounced. So, now my bank charges me $15.00 for the bounced check. I call Connie again, she tells me she miscalculated and would send me a new check for $74.60. A week later I called to say I still was waiting, I was told Connie doesn't do refunds anymore. I could speak to Frank the owner. He tells me the check was mailed on 11/11 and I should receive it any day, today it is November 26 and I still haven't received check.
Farberware ... gee, that's a name you don't hear much anymore. We know they're still in business though because they just recalled some fondue pots. Kelly should write to Farberware and demand satisfaction. They're not far from Seaford. Address below.
Farberware Products
c/o Lifetime Hoan Corp Customer Service
One Merrick Ave
Westbury, NY 11590
Jean of Carlsbad, CA, writes (4/16/01): An 8 qt. Farberware pan purchased Feb 1994 split through the metal from the rim down about 2". I contacted Farberware re their warranty and was advised to return it to Berwick Lighting. This was sent back UPS and signed for by C. Bartlett at Berwick on November 22, 2000.
On March 21, 2000 I contacted Berwick as to status and was advised that a check would be issued for $59.60 in the next few weeks. On March 21, 2000 I contacted Berwick and talked with "Frank" who advised they are behind and he will send it "today"! On April 3, 2001 I contacted Berwick and Frank advised that the check had not gone out, but I would see a check sometime before Easter. Easter was April 15, 2001, no check.
Today while checking Berwick on the internet your Consumer Affairs.com article re Kelly of Seaford NY and her problem with Farber came up. I thought I was reading about myself at first. I have written today to Farberware Products in Westbury NY as you advised her to do, asking that Farberware either send me the $59.60 plus shipping of $7.14, or please send me a new pan. I really do wish that the check come from Farberware, as Kelly's check came from Berwick and bounced costing her $15.00 bank charge, and the last part of her report stated she had still not received a replacement check from "Frank" at Berwick
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