Farberware Service

I purchased a microwave, conventional oven, dishwasher, stove, and exhaust fan - an entire suite of Faberware for my kitchen. My microwave is not working. I gave a complaint on January 17, and did a daily follow up on through phone. No one came to provide service even after 15 days of repeated follow ups. I am planning to throw every product of Faberware out of my kitchen and buy some other company's product. People warned me about their poor service in India, but I didn't listen. This is bad service.

This is the 2nd Farberware 4-6 cup superfast percolator that has broken on me after owning it for less than 1 year. The prongs that go into the cord have pulled out on one and disappeared into the body of the percolator on the other. Once that happens, there is nothing that can be done. I see from reading others complaints, I'm not the alone. These are too expensive to break like this and I agree that the older models are much better made (we have a 12 cup that has been working for over 5 years). I have both of the broken Farberwares and will happily send them back to management so they can see how shoddy their over price makers really are.

Two Farberware soft grip safety can openers were purchased, one in September 2011 and one in October 2011 which supposedly have a lifetime limited warranty. Needless to say, 4 months later, neither of them will open a single can. They have both turned out to be totally worthless. It would be extremely rewarding to see companies fined for all the junk products produced that fill our landfills.

I bought a Rotary Grater 83443-93 in September 2011, and now defunct. The metal grating cylinder attached to the plastic handle no longer captives as the metal attachment tabs twist off from the handle, hence does not grate. It's totally useless as it does not grate cheese. I am ready to throw it away!

In the past year, I have had to purchase 2 Faberware hand held can openers. They are not cheap. On both occasions, the plastic handle just snapped off. I still have the second one in my possession. This is a household of 2 adults no children. I am very disappointed in your product. I was an avid Faberware shopper but now very dissatisfied with your product.

I also called a phone number I found and, each time I dialed it, it sounded as if it connected then cut me off. So tonight as my husband and I were trying to figure out how to contact Farberware we came across the site with all these complaints about Farberware and the difficulties people are having with contacting them. We are not alone! Not sure how to proceed, but would like to be counted in as a very dissatisfied customer (on behalf of my father-in-law)!

Farberware advertises as the oldest manufacturer of pots and pans. But go on their website and try to find out where you can purchase parts for their products -- it is a nightmare. I would like to buy about a dozen handles for their pots but they are nowhere to be found. Yes, there is a website that allegedly has them but are out of order. Since Farberware doesn't even have a user-friendly email system, you can't ask them where to get their handles. I will never buy a Farberware product again since their service is practically nonexistent.

We received a set of Farberware pans with a lifetime warranty for a wedding gift in 1987. A 6-qt. stockpot began to pit and so I finally reached Farberware to check the warranty. They told me they would replace the pan and to send it to Farberware Home Products in Berwick, PA. I sent it on Sept. 20, 2002. It was received on September 26th, 2002. I have yet to receive my pan, and I can't find a way to reach them!

In October 2002, one of my Farberware knife handles broke. I went to my file on all products that I buy to see what the warranty said. I found the Farberware "Lifetime warranty". I mailed the single steak knife to the address on the original packaging. A few weeks the package came back as undeliverable! So I had to search the internet, and found this web site, with the 'new' address for Farberware returns. I sent the knife again, and this time after a few weeks I did receive a replacement knife. So I got what they said. The set of steak knives that I bought were not one of the expensive sets, so I am very thankful for that!

After just two years my 12-cup Farberware Millennium perculator stopped making hot coffee. I paid 59.95 for it.

My pans are melting on the bottom, one has melted and two more of the sauce pans have bubbles on the bottom and look like they will melt also.

An 8 qt. Farberware pan purchased Feb 1994 split through the metal from the rim down about 2". I contacted Farberware re their warranty and was advised to return it to Berwick Lighting. This was sent back UPS and signed for by C. Bartlett at Berwick on November 22, 2000.

On March 21, 2000 I contacted Berwick as to status and was advised that a check would be issued for $59.60 in the next few weeks. On March 21, 2000 I contacted Berwick and talked with "Frank" who advised they are behind and he will send it "today"! On April 3, 2001 I contacted Berwick and Frank advised that the check had not gone out, but I would see a check sometime before Easter. Easter was April 15, 2001, no check.

Today while checking Berwick on the internet your Consumer Affairs.com article re Kelly of Seaford NY and her problem with Farber came up. I thought I was reading about myself at first. I have written today to Farberware Products in Westbury NY as you advised her to do, asking that Farberware either send me the $59.60 plus shipping of $7.14, or please send me a new pan. I really do wish that the check come from Farberware, as Kelly's check came from Berwick and bounced costing her $15.00 bank charge, and the last part of her report stated she had still not received a replacement check from "Frank" at Berwick

In January 2000, I had a Farberware pot that was approximately seven years old. One day I discovered the side of the pot was cracked in half. The entire pot set has a lifetime guarantee/warranty.

I contacted Farberware, was advised to mail in pot. About one month later I received a letter from this Berwick lighting company in Pennsylvania, saying that they purchased Farberwares warranty department and were going to evaluate my pot. About one month after that I hadn't heard from them so I called and was told by Connie that I was going to receive a check for $59.60 for the value of the pot.

One month later I had not received the check, contacted Connie again was told it was on her desk and she was going to mail it today. Well, I called Connie once per week all summer long, it was almost comical ... it was always on her desk about to be mailed.

Finally in October I received the check, and it bounced. So, now my bank charges me $15.00 for the bounced check. I call Connie again, she tells me she miscalculated and would send me a new check for $74.60. A week later I called to say I still was waiting, I was told Connie doesn't do refunds anymore. I could speak to Frank the owner. He tells me the check was mailed on 11/11 and I should receive it any day, today it is November 26 and I still haven't received check.

Farberware ... gee, that's a name you don't hear much anymore. We know they're still in business though because they just recalled some fondue pots. Kelly should write to Farberware and demand satisfaction. They're not far from Seaford. Address below.

Westbury, NY 11590