Complain about a product or service

Farberware

Farberware • Coffeemakers • Cookware • Rebates • Service

Farberware has a good name that is rapidly being tarnished by problems with its warranty service, percolators that don't perk, pots that peel and other shortcomings.

Here are a few of the more recent complaints ...

Debbie of Athens, IL October 21, 2009

Purchased cookware set that included a 20 rebate. Send all information in. Said product must be purchased by 12/31/09. Purchased on 10/4/09. Received what I had sent back stating "Boxed Closed". Tried to call number, got a fast busy signal, tried email address given on rebate form, not a good website.

rashi of mt. vernon, NY October 9, 2009

coffee perculator fa-fcp240 when power cord went bad farberware claimed they are irreplacable. we have been using their perculators most of my life & the power cords usually go bad every 2 years or so & they were always replacable. now you would have to buy the whole perculator again. the product is unusable without a power cord the consumer public should all know about this scam.

Bob of Mesquite, TX October 3, 2009

I have a Farberware Percolator, superfast, fully automatic with model #: FCP240-AG. Approximaately three weeks ago, I had just filled a styrofoam cup with coffee out of this product and accidently knocked it over onto my leg and left foot. As the liquid filled my shoe and soaked my soak and pants leg, i cannot explain the pain it caused. I have been treated by a doctor and am still trying to heal from severe 2nd and third degree burns. I don't have a clue as to what degrees the coffee becomes when ready, but it is extremely dangerous and way too hot. I can't help but to think what it might have done to my 4 year old grand daughter if she had been in the spot I was in when it spilled.

Gretchen of Ballston Lake, NY September 15, 2009

I used my Farberware 5 quart slow cooker FSSC500 for the first time recently. Since my kitchen had just been remodeled, I placed a plastic cutting board underneath since the directions read "the cooking base unit will get very warm during cooking. This is where the heating element is located. If necessary to handle, use pot holders or oven mitts." Luckily I took the precaution of placing the cutting board underneath the unit and checked the unit often.

My recipe for pulled pork called for a cooking time of 8 hours on low or 4 on high. After 8 hours of cooking on low, the pork was hot but not cooked enough to pull apart. At this time, I turned the control to high. An hour later I checked the cooker only to find that one of the plastic legs had melted completely down to the screw on the bottom of the unit, the top of the plastic cutting board had melted, the plug had burned through but had not shorted because it was positioned flat and the two exposed wires were not toughing each other, the counter top was extremely hot as was the underside of the counter top.

I called the 1-888- number the next morning. I described the scenerio and was asked to hold on the line. Several minutes later the representative came back on the line and said they would consider the unit under warranty even tho at this time I did not have my receipt. She said they would be happy to send a replacement appliance free of charge. I could pick out another appliance since they no longer carried the slow cooker. I said I was not looking for another appliance but did want this model to be recalled. She said if it were determined that I needed to send it back for examination, I would receive shipping instructions via mail.

A few days ago I received a letter advising me how to "apply" for a replacement. It was sent from Applica Consumer Products. There was no mention of sending back the unit for examination. I did search for this model on the web and found several sites where it can be purchased.

Anything you can do to make certain that no one else uses this slow cooker would be greatly appreciated. Except for my preventative measure and my attention to the unit, there would have been a house fire without question. I am hopeful that no permanent damage was done to my laminate countertop but only time will reveal that. I thank you for your assistance in this matter.

Terri of Staten Island, NY September 15, 2009

the new coffee pot that i just purchased about 4 months ago has stop perking .IT seem that there are several people with the same complaint I would like to know if faberware is going to replace this. it is a manufacturing defect

Ellen of Forest Hills, NY September 4, 2009

I bought a Farberware Millennium Coffee Pot. The cord had a short inside the cord. The cord was not cut or damaged. I called Farberware and they said to return the plug and they would send me a new pot. I did not want a pot just a cord. I did get a new pot (seams to be working fine/have for 3 months.) I called to order a new cord so I could use the second pot. Farberwear informed me that they do not sell the plug as a replacement part. They don't know if they will ever sell the plug. I fnd this very strange.

janet of tarpon springs, FL August 31, 2009

I purchased a spatula by Farberware, orange with wooden hanle, from WalMart. I no longer have the receipt to bring it back. However, by accident the hanle pulled out from the silicone spatula section and, low and behold, the wooden handle was covered with mold as was the inside of the silicone spatula. I have never had a spatula that pulled apart.

There is no complaint address or number that I can find on the internet. Just complaints from people re. Faberware. What a shame. It used to be the tops in cookware. Oh well, America is known as a throw-away-society and once again, Faberware proves that statement right.

Dorothy of Houston, TX August 21, 2009

I've have the cute little pot-bellied pots since the 1980s. Loved them. Since they've gone to the three-pronged cord, I've had two and they only work if I am standing there holding the top of the pot and the cord. Is Farberware aware of customer disatisfaction. Since I've had two, it can't be me. The problem to me is inconvenience. Standing with the percolator is not fun in a rushed morning.

Tom of Clifton Township, PA August 19, 2009

I own a Farberware percolator. The unit is not even six months old. It stopped perking altogether. I e-mailed the company and never got an answer. Every time I go on the internet and attempt to look for parts, all I get is other companies trying to charge me money to chat with an expert. All I need is to know how to buy the part that appears to be broken. I am very unhappy with the product.

Saralee of Woodstock, VT August 15, 2009

I have been a loyal Farberware consumer for almost 30 years. I have pots and pans that I have been using for 15 years that I still love. BUt I am now deeply disappointed with the coffee percolator. I had one for about 20 years that finally gave out. I purchased a new one that lasted only about 3 years. It would re-perk the coffee after the initial cycle was done. So I bought another new one, believing that it was just a one time mistake and trusting the Farberware name. Now that "new" one has also failed. It leaks.

So I shall now be looking at other brands, I am sorry to say. No physical harm was done, but my trust in what had been a "decent and honorable" company has been seriously eroded. Can we not trust ANY of these major producers of consumer products?

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.