Complain about a product or service

Fantom Technologies

Sue of Norwich, CT December 29, 2008

Roughly 3 years ago i purchased a Fantom vaccum cleaner off of the HSN and a year after use the cord caught on fire. I reported it to the company and after arguing with the sales rep they replaced my vaccum with a smaller cheaper model but i was ok with it seeing as i really needed a vaccum that worked. It has been a year and just yesterday the cord on the newer vaccum caught on fire and almost burnt my husband foot.

I cannot find any contact information and was told that the company was out of business- what can i do? This is a defect in the product and i feel as it should be replaced- again.

Again I am out of a vaccum with a hosehold containing 3 messy children and the ignition from the electrical cord almost burnt my husband foot- this is unsafe.

Patricia of Churchbridge,Sk, OTHER July 16, 2007

I called to complain that when I try to use the power nozzle on the vacuum the body of the vacuum where the plug for the power nozzle goes in gets real hot and the whole machinr shuts off. I told him that I know that it is in the machine where the plug is as I am using the power nozzle on my old Electrolux machine as the one for my Electrolux machine was not working and this one had the same connections so I tried to see if it would work on my electrolux and it does. I asked him where I could bring the machine to get it fixed and he said that I had to send it back to Plattsburg in the same super large box it came in along with all the attachments and a cheque for 16.95 USD and they will try to fix it or they will send me a new one but I had to pay for the shipping to get it back as well. All I wanted was a place to take it to get fixed not have to spend the price of a new one to send it to them to get fixed or replaced.

Monika of Springfield, MA September 14, 2006

I purchsed the Fantom at the end of June, for about three weeks the vacuum worked okay. Then i have had all kinds of problems with hair stopping the brushes from rotating, it has completely stopped sucking, i can't even get cracker crumbs off the floor. In the beginning of September i sent an e-mail to HSN and they provided me the contact info for Fantom. The guy told me that i would have to pay for shipping there and back. Are these people crazy!?!?

they also said it would take approx. 4 weeks to repair. what the heck am i going to use in the meantime?? i've dished out over 200 for this machine and now i have to spend another 60 to get it repaired? That is ridiculous. i will never buy from HSN nor From any unknow location.. customer service sucks!

Cindy of Raleigh, NC February 10, 2006

I purchased a Fantom Stick Vac from K-Mart in September or October of 2005. Because of work being done on the house I needed a new filter in late November according to the light on the vacuum. I was unable to find a store in my area that sold the filters for that vacuum (one company said they were told they could not sell the Fantom filters unless they sold the Fantom product line) so I went to the internet and found the company's website. I wasn't sure how long the filter would last so I went ahead and ordered two filters on 12/6/05.

On 12/27/05 my card was debited for the order. Here's what's happening/not happening so far: 12/6/05: ordered two filters 1/19/06: I emailed fantom to find out where the filters were and when I could expect them. 1/20/06: they replied by email (I kept it) saying the order went out on December 23rd and since I hadn't received it they would reship it as soon as possible.

1/21/06: I could not reply to the address on the email and had to go back to the fantom website to verify my address and out when I could expect the filters to arrive. 1/25/06: they replied by email (I kept it) saying that my parts were on backorder but a shipment was expected to arrive January 29th and as soon as they came in they would be shipped immediately.

2/1/06: I emailed them to again to ask when I could expect the filters. 2/2/06: They replied saying the order had been sent out January 31st and that it should arrive shortly. 2/6/06: I emailed them saying I was no longer patient and wanted them to send the filters to me by express order. 2/10/06: I emailed them requesting my money back. There is no address or phone number on the website - how do I get it? My next problem is that I STILL need the filter; any idea where I can get them?

Donn of Palm Desert, CA January 31, 2006

I purchase the Fantom Cannister Vacuum, order number on 12/30/2004 from HSN. i USED THE VACUUM APPROXIMATELY three times since I was away from home often in 2005. When I called the service no. 1-800-275-9251 listed on the brochure that accompanied the vacuum the service was very poor and I was disconnected (on their end) and after many phone calls was able to speak with someone.

They said one thing and eventually changed that...with no apology...and said I would have to send the entire vacuum to their address in New York state. This creates a great problem for me as I am disabled and have no means of transportation. I spoke with a local repairman that said that Fantom has declared bankruptsy and it has the poorest rating of any vacuum on the market. After some time he said, I should know, as I used to be their repairman in this area. My complaint, how could a company with HSN's reputation sell a product that was so poorly rated and all the time promoting it's superios qualities. I have always had a high regard for HSN but no longer.

Linda of Coral Springs, FL May 16, 2005

I sent my powerhead for repair on December 18, 2004. It was under warranty. I have not gotten it back and repeated emails have gone unanswered. I sent it by DHL and received a notice that the package I sent it in had been delivered. The powerhead was broken when I received the vacuum and I have never used the vacuum.

Mark of Long Beach, CA February 28, 2004

Many years ago I purchased a Fantom Vacuum from a company HSN. The Vacuum had a 3 year warranty that came with it. When I had a problem with my vacuum, I learned that you were no longer in business and filed bankruptcy. Today I see that you are now up an running the Fantom Vacuums once again on what is called the Americasstore.com-HSN.com(Feb. 28-04). I no longer have my vacuum since it was going to cost me 153.17 to replace the motor and parts. I feel that you at Fantom should honor the warranty that I had on my vacuum.

After trying to contact your company while under warranty, and since you were filing bankruptcy should have notified the owners of your products that your company was having problems is a sneaky thing to do to the consumers. I purchased it when I lived in West Los Angeles on Federal Ave. I hope your company does the right thing and honor my warranty and replace my Vacuum. After trying to contact you and finding out that your number was out of order/business. How was able to use my 3 yr. warranty that you came with the purchase of my Vacuum.

I lost 237.00 and had only 8 mths usage of the vacuum. The comapny ripped me off.

Vicki of Nutley, NJ April 23, 2003

Brought the vaccum and one of the wheels fell off. The vaccum is only 4 months old.

Kimberlee of Moreno Valley, CA April 3, 2003

I pyrchased the fantom vaccum 2-3 years ago and took it in to be service last year and found out that fantom had files bankruptcy and they would not service it. It was still under warranty and found out that my warranty was not any good since fantom filed bankruptcy.Now I have this fantom vaccum cleaner sitting in a corner that I can use and it really makes me mad I spent over 200. for a vaccum that is now collecting dust.I called fantom so many times and could never get through to them.All we had heard it how great this product was,but it was all a lie!

Michael of Lake Mary, FL March 10, 2003

I Bought a Fantom Thunder Vacume about 1.5 yrs ago. Every piece imaginable has broken off it. From the HEPA filter to the attachment stands. I am pissed beyond belief that a company can sell such a poor product and get away with it. (In real life people don't vacume over confetti, like the comercials showed.) I would like my vacume fixed or replaced...but the company went under. I think there should be some class action againts Euro Corp (company that bought Fantom).

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