Installed Eon deck 9/04. Very nice for a couple of years, then started to fade, warp, break, scratch, and is very unsightly. Contacted Eon 12/08. After some correspondence, sending in receipts, photos, and several phone conversations, they said that the decking was normal wear and tear. They denied any warranty coverage. I have to look at this every day. There is no word that can explain how unhappy I am with this product. Instead of enhancing the appearance/value of my home, it is a distraction. I am ashamed to take visitors outside.
Consumer Complaints & Reviews
We put Eon decking on our back deck about three years ago. After the first year, the lower portion of the deck (20x39) looked purple not cedar. We contacted Eon and after a few months they said it was in tolerance. Now, how do you know if it is in tolerance or not if you never show up? Also if the deck gets wet, we can't use it. You'll slip and break your leg. I feel it is extremely dangerous when it is wet.
During the summer of 2004, we pruchase CPI Plastics' product EON. This is a virgin vinyl decking product. We had a beautiful deck built with this material because, at our age, we did not want to worry about maintenance.
This material warped, blistered, cracked, and chunks popped off. I did not mind the staining or color fading. The damage started to show up less than a year later and it continues to get worse. We tried to get legal assistance because we do not want to replace this product with more of the same as it would only happen again. We wanted financial reimbursement for the cost of the material and construction to redo the deck.
We did see an attorney but the case would have to be filed in a federal court as it is a foreign manufacturer. We would have had to put $10,000 down to start proceedings and there was no guarantee we would win so we chose not to proceed. The problem with the EON is that it was not tested for high altitude and the sun damage is great. We have to strip the deck down to the foundation and rebuild. It is still useable, but every time I look at it, I want to cry.
