Empire Today

I purchased Empire carpets in June of 2011 and the carpets already look old. I have been in contact with the company numerous times, including their Install Manager who came out to my house and did not follow up as stated. He only left a voice message stating that I have an abrasion warranty. I did not get the follow-up as promised. It took months to actually get the correct information about the warranty.

Then, a third-party inspection company came out and said that my crushing was normal. I would never have purchased the carpets if I had checked these web comments ahead of time. I hope that I can save someone else. It cost me $3,249 and I want to cry. I have been given the run-around. The best part of the experience was the two Mexicans who installed the carpets and one of them didn't speak a word of English. Of course, the man who sold us the carpets initially no longer works for the company. I think that the carpet sample I saw was misleading. My carpets do not look even close to new. I wish I did not purchase from Empire.

Carpet non delivery and installation - I placed an order on 3/13/12. I left 11 messages for the sales representative because of concerns with the order. I never received a call back. I called Empire to confirm the order and delivery date. I was told the order wasn't completed in the computer but Empire would contact the salesman, Ken **. I didn't get a call back so I called the company on 3/18/12. I spoke to Mea. She stated that the order wasn't complete yet, but she would call me back. On Thursday, 3/19/12, Mea left a message on my machine (I still have the message) confirming delivery on the 21st. On Saturday, 3/21/12, I called Empire and was told that there wasn't any delivery scheduled because the order wasn't complete. I spoke to Jason and he stated I couldn't get a refund of my deposit until the order was completely entered in the computer. I will contact the NYS Department of consumer affairs to see if this is considered deceptive business practices.

I was told our old tile and sub-floor would be taken up and new sub-floor put down prior to vinyl installation in our kitchen. When I saw they were gluing the vinyl right over the old floor, I immediately called the installation coordinator, who called me back and told me they let the experts decide what to do when they get there. Well, the experts (the installers) already had their marching orders when they got to my house because they showed me their papers, and it said nothing about taking up the old tile and putting down new sub-flooring. They were told to put the vinyl right over the old floor.

So when I called to complain that we were charged for work we did not have done, they promised me a $210 credit, which I never received. I am still attempting to get that as I placed another call today. They also promised me a call from the sales manager, which I never received, and I called back a second time, but he's never called me back. They also took a huge piece of vinyl with them when they left, which I'm assuming we paid for. My husband didn't want to use them for the kitchen. He thought it was way too much, and the salesman was measuring the kitchen at almost doubled the actual square footage. Then they took the leftover material with them. I'm guessing so they can then sell it to another customer and get paid twice for the same piece of vinyl.

I also had carpeting put in my family room, stairs and upstairs hallway. Tim, the salesman, told me they do not put thick padding under Berber carpeting. Well, it's more like no padding! I had Berber before this, and the padding was much better. We also have Berber in one of our bedrooms, and you can tell the difference from the hallway carpeting to that bedroom. It's much higher and softer to walk on. I really, really wish I had read the reviews before I dealt with Empire. People warned me against them, but I didn't listen. Do not deal with Empire. I'm 63 years old, and they are the biggest rip-off company I've ever had the unfortunate experience of dealing with.

I called to take advantage of this deal. My kitchen is the largest room, so that is the room I paid for. Then I was to get 2 rooms carpeted for free! Wrong. Of course, the "free" carpet is the lower grade, so I paid to upgrade the carpet. When the installers came out, I noticed right away it was the lower grade, nice try there Empire on the bait and switch! So along with the installers came a supervisor and when he overheard me talking to them about the carpet, he went in my house and lifted up a small piece of my old carpeting and started taking pictures and claiming I had asbestos and told the installers not to install the new carpet. After speaking to the EPA, I was informed pictures prove nothing and a sample would have to be sent to the lab for testing to confirm.

So here is where I'm at after speaking to countless reps and managers at Empire, I'm without my "free" carpet. But boy did I get suckered on this one. My kitchen flooring cost over $4,000! Empire will not hold up their end of the bargain, which was to give me the free carpet. Plus, they will not discount the cost of the kitchen floor to help offset the cost. I only agreed to have the flooring installed because of their deal, otherwise, I either would have gone with another company or just waited longer to have new flooring. The sales rep is guilty of not providing full disclosure when he came to my house for the free estimate. Of course, his goal was to make the sale. But he mentioned my kitchen may (never tested or confirmed) have asbestos and that is why they laid the new floor directly on the old flooring. But he made no mention that my carpeted areas may also have it. Had he done so, I would of course cancel out right then and there!

We were told we had to have a certified check, to start installation by Empire crew. I was already at work and could not go to the bank. No one said we needed certified check - contract says cash, bank card, cc. The installation was canceled for the day, on Friday. Saturday came, and yes will take cc. A man comes at 11:00, we were told some would come at 9:00. While he called multiple CC in another 45 minutes, while the workers set up a stick goal and played soccer in my front yard. The floor looked good for about a week but water on the floor caused it to discolor, and it looks like cheap flooring, soaked up water and turned dark.

We called again, waited all day after second call - where are they? - they will be there to see the floor problem at 7:00PM. We are on our way home and got a call at 6:21PM. They are there waiting on us. Get home and they will look at the floor - don't know what happened? They say it must be a leak under the floor - then why would they install a floor over it? The damage is not at the door. They say "you have dogs" - yeah, that is why we took up carpet and wanted hardwood floors!

The salesman said the floor had a patent to keep water out on the interlocking system. This guy says what salesman says was **. They will come back in a week after talking to Empire. We have already wasted 4 days waiting on Empire and looks like we purchased a bad product. I will not use them again or recommend.

Google the names of the sales manager and the self-proclaimed VP of customer service, and dozens of complaints come up. I have a customer satisfaction issue that they are not willing to budge on, and it is extremely disappointing as I relied on their #1 sales rep to provide me with the guidance and vision to select the right color for my flooring. The said rep has not returned a single call from me. His suggestion was wrong, I'm stuck with a $7K bill, and no one at Empire cares.

The VP of Customer Service, and supposed front line to the owner of Empire Today's (whom I asked to speak with but was told "no"). Linked In profile reads: Sr. Regional CS Manager at Empire Today, LLC. The last I knew, "Regional" is not all encompassing, nor is it a Vice President. I spoke with the BBB today, and their opinion is as follows: In that, I relied on their expertise and professional experience to make my decision, I have a reasonable complaint to file with them. I'm doing so now.

I met with the salesperson on July 22, 2011. I had carpet installed. On 1/26/2012, Chuck came to inspect the carpet as I am not happy with the way that the carpet is wearing. The carpet is only 6 months old and it looks terrible. The pile is smashed down where people sit on the floor and after vacuuming the carpet, it does not come back up. Chuck informed me that the manufacturer could find nothing wrong and that I needed to have my carpets professionally cleaned every six months. He then told me that a sales representative would call me. That was on 2/1/12. I did not hear from anyone and called Chuck on 2/13/2012 who told me that the person had twins and that is why I did not hear from anyone.

On 2/13/2012, Jeff ** called and told me he would have customer service call me. So far, no one has called. At this point, I would never recommend Empire to anyone. I am in Real Estate and advise my sellers when they need to update carpeting. I could not, in good conscious, recommend this company to anyone. This is such cheap carpeting and had I been told by the salesperson that my carpet would look like this in less than six months, I never would have purchased it. I don't know of anyone that would professionally clean their carpet two times a year. When Chuck was here and did testing, he could not find dirt on the carpet. We don't wear shoes in the house nor do we eat in the family room. My next step is the BBB.

They started off 5 hours late! Not only did Empire short our carpet an inch and refuse to fix it correctly, they also scratched the brand new kitchen cabinets and brand new hard wood kitchen floor and would not compensate for the damages. The installers were rude and even argued about where to put the furniture. When I tried to get it fixed I was treated very poorly and screamed at over the phone. And instead of compensating us for our shorted carpet, they were going to fix it by coming to our house, ripping it up, and putting a seam down the middle of two rooms! Very unhappy.

We called Empire to purchase a new floor to replace the carpet in our DR/LR and Hallway. We have a concrete subfloor (the house is on a slab). The salesman came and showed us options and we picked a vinyl floor that looked like stone (multicolor). The floor was installed a few weeks later (Saturday) by (4) gentlemen only (1) spoke English. They were there all day and had said that they had another job after ours! They did a rush job which resulted in a visible seem bet the DR/LR, bubbles in various locations, they scrapped the floor all down the hallway with a 2X4 that they used to smooth the floor (which they should have used a roller of some kind), there are tears in the flooring under different areas where the furniture sits (which should not happen, as the salesman told us would not happen).

We contacted Empire in January and told them (we have a 1 year warranty) and they sent a representative to review everything and they then sent the same salesman again. We picked a different product because this product was not what was promised or did it meet our agreement when we signed the contract! Empire said we would have to pay an additional $4,000.00 for the floor (wood laminated) so we opted to have them reinstall the original floor and do it right this time. The installer came and said that they cannot install that floor onto a concrete slab and gave me better options.

In between, all this phone calls are taking place and the customer service representatives are very nonchalant and rude and I'm getting nowhere. A salesman comes by again last week and I choose another floor which is compatible with the concrete slab and then I get a call that I have to pay $4,000.00 more. This is completely ridiculous and I told them on the phone that I am going to take them to court now because they is not how they should treat a customer who paid in full on a floor that should never have been sold to me in the first place.

Empire Today is not monitoring its territories, its salespeople need training, their CSR need training in people skills and they need to honor their agreement and treat the customer with respect and professionalism.

We had a hardwood floor installed in March 2011. When the Empire salesperson came to our home to show us the different types of flooring, we specifically asked the salesperson numerous times for a floor that would withstand our lifestyle. We have two children under the age of 4 and had to replace our carpeting because our children were both allergic to it. The Empire salesperson informed us that pre-engineered hardwood was much stronger and durable than hardwood. After only a few weeks of the floor being installed there were numerous problems that arose; the floor in front of our refrigerator came up. They came and fixed that with no problems. We then noticed indentations underneath the feet of our furniture, which obviously never move from those locations.

We were initially trying to resolve the issue with Empire directly for which we were unfortunately unsuccessful. The last time Empire was here to evaluate the floor and have a third party inspector determine the outcome they took pictures and evaluated our home. Empire then followed up with us by saying that they would no longer fix the floor unless we paid for it ourselves because the dents are happening from objects that we have in our home.

Below is the information we have acquired from Empire when trying to resolve the issue with them directly for which we were unfortunately unsuccessful. We would like to have this issue resolved and a positive outcome.

Desired settlement: replacement.

Product or service: Visions II hardwood.

Order number: **

Purchase price: $4275.00.

Empire Today charged us $150.00 for services that were never performed. Customer service is unresponsive. Don't do business with them! !

I purchased luxury vinyl tile for a large bedroom, vanity area, walk in closet and 2 bathrooms. I was quoted an "out the door" finished price and the installers were to come between 0800 and 1600. They showed up at 1530. They pulled up the existing carpeting, but then claimed they did not have the wax seals to replace the 2 toilets. My husband had to go to Home Depot and purchase these. They then asked us if we would keep their beer cold in our refrigerator. They did not come with the floor pieces that go into doorways, so there is still nothing in this area.

They were at my home until 2330. They left my shower and sinks filthy, one of the toilets now leaks, there are gouges in my walls from where they moved my furniture, tiles are lifting and there are spaces between the tiles when they should be flushed. I was assured by the salesperson, Theresa ***, that the crew were experienced, professional installers who worked for the company for many years. Instead, I received a contract labor from Diamond Flooring. I have made numerous phone calls to Empire's customer service to no avail. I had to hire a plumber to repair the leaking toilet. I will have to purchase paint to repair the gashes in the walls. There are areas around my home that are covered in tile glue and I can't get that off.

Following a leak into my downstairs neighbors' unit, it was determined (by 2 plumbers) that the shower stall Empire Today installed four and a half years ago was installed very poorly and the shower pan was sinking around the drain, breaking the seal and thus causing the leak. The pan needs to be re-installed or another pan installed. My insurance company talked to them. I put in a service request on 10/26/11 and was told someone would contact me within 1-3 business days. No one did. I called again on Oct. 31, and the earliest day a plumber would come, their employee said, was Friday, Nov. 3. The appointment was made for 2 PM.

Today, Nov. 3, their plumber called before 8 am to tell me the person who was supposed to come "had a family emergency" and could only come Sat. Nov. 4 in the morning. I refused; I received another call again a few minutes later, just before 8 AM, and was told that someone was on his way and would arrive at 9 am. 20 mins later, their plumber called again, saying the #5 Freeway was very slow, and he would be late. When I told him he messed up my day, he told me I "messed up his day too". Somehow, 2 hours later, no one has showed up and I very much doubt that I will see today a plumber from Empire Today. The shower stall was not installed according to professional standards and Empire Today is failing to fulfill their responsibilities. I already had a leak problem right after they installed the shower in May 2007.

I had Empire Today come out for a free in-home estimate. Which was an absolute joke. The sales rep was very rude and nasty. He measured and came to me with a price of over $12,000 for carpet. I asked for the square footage he came up with and he stated 1901 sq. ft. My whole house is only 1440 sq ft and the area I want carpeted is only 900 sq ft. I am guessing, because I was a female, he thought I was stupid and would agree to it. He was pushing for me to sign off on the paperwork and have the carpet installed the next day; and this is after I had stressed several times that I would not be ready to have it installed for at least 3 weeks and I would have to speak with my husband. He then contacted someone and said once again if I could have the carpet installed next day then they could get the price down to $8500. Once again I explained I could not do that. He caught an even bigger attitude and gathered his things and left.

Upon watching numerous advertisements for Empire Today, "Buy one room get two free," as well as no finance charges for the duration of the year's purchase if you open up a credit card, my family and I decided on June 21, 2011 to contact Empire Today to make an appointment for wood floors in my mother's home. The appointment was scheduled for June 22, 2011 between 8AM-10AM. Once 10AM came and went and the sales representative for the company did not show, I re-contacted Empire Today to find out the estimated arrival time of the sales representative. I also spoke with the manager of the representative, namely Joe, since Empire Floors had him contact us directly. He explained that she was running late, that he would take off an additional $250.00 if I kept the appointment; and he also apologized all over the place. He further indicated that she should be there no later than 2PM.

At 3:30PM, the representative finally arrived. It was then that my family and I began to suspect that this company may be unprofessional and possibly shady. We indicated to the representative, namely Arsan **, that we were only interested in wood floors. Several hours later, we settled on what we thought were wood floors. Arsan stated and re-stated that they were wood, both verbally and in writing. She measured our home to be 612 square feet, but we could not afford the entire 612 square feet, so we settled on just the downstairs. She showed us many wood floors that she alleged were wood and we picked out Simply Living Century Oak. We had no idea that these wood floors that she quoted were actually laminated.

To our surprise the following Saturday, the installer called and indicated that they were laminated. We immediately canceled the order. Once again, Joe contacted my family and told us he would give us an unbelievable deal if we took the laminate. He stated, "My guys are half way out to you and I want to make you happy". I tried to make a deal with him to give us the floors for half off with the additional square feet that we could not afford, and he flatly refused. He stated, "I was trying to be nice". We were satisfied that he did not agree because we had originally wanted wood floors and not the laminated ones. Besides, we had the original contract which stated the opposite, with a specific quote of $4,454.16. I tried to get the company to give us the deal that they originally offered for the wood flooring, but the representative, Ms. Helen ** at corporate, was unresponsive, rude and unprofessional.

Ms. ** never gave me an opportunity to explain our situation and what we demanded. We were clearly in the right, and this company was in the wrong and should fix it. The regional manager of Empire Floors was worse. Tim S. was argumentative, combative and unprofessional. He flatly refused to give us the wood floors for the price that was stated in the original contract and laughed at giving us the additional square footage, stating that we'd have to pay well-over 6 thousand dollars. This is clearly fraud. This company lied, baited, bungled, heisted and flimflammed my entire family into believing that they would say what they meant and meant what they said, even though it was a mistake. I have this quote in their writing and on their letterhead; and now, they refuse to give me hardwood floors at the price that they originally stated.

If a sales representative comes to your home representing a certain company and alleges that they are selling you wood, how are you supposed to know it is not wood? How is this error your fault? If I go to a supermarket, and it is advertised at a specific price that they have to give it to me, what is the difference in this case? I wasn't worried because I had the proof in writing; but now, they won't honor what was written as per their own contract because Joe, Ms. Helen **, and Tim S. all stated to my elderly mother that Ms. Arsan ** made a mistake. According to Tim S., "Simply Living Century Oak is a laminate and not a hardwood". However, according to both pages of the contract, the representative checked HW and wrote that it is a hardwood.

My mother purchased laminate floors from this company for my home. The floors were installed improperly and subsequently are coming up at the seams and buckling. I have had 2 inspectors looked at the floors who will attest to this. Empire insists that since I have a dog, the damage was caused by urine which is not true.

The job was not performed as described by the sales representative. The floor was not leveled with the rest of the house that surrounds the area of work that was done. They never removed old flooring; they only recovered it.

Hardwood floor was installed and certain part had a dip or was uneven. I had one inspector verify something was wrong. They sent another inspector and he said nothing was wrong and tried to say I was using the wrong cleaning product.

My wife and I met with Anil from Empire Today and ordered carpeting to be installed the following day. We were told the installers would arrive between 10 and 10:30am. They did not show or call. We called at 11am and were told they were on another job and would arrive between 1 and 3pm. Again, they never showed or called. We subsequently canceled our order.

Because of their advertisement, I decided to get a free home estimate. I was very disappointed with the service that I received from their sales representative, and also his manager. Empire Today is using false advertisement to obtain entry into the consumers home to sell their merchandise, and this is what was told to me by their sales representative. This is what he said, "This is just a way for us to get entry into your home." There were other contractors in my home doing other work, and they could not believe that their representative said such a thing. He was also very pushy and very impatient, not allowing me the consumer time to think about my decision.

The commercial that Empire Today is advertising is very misleading to the customer, and it is on national television. This is a disgrace. And I do not think that it is fair to the consumer. The advertisement that is on national television only says it is on selected brands, it does not tell you that the padding or installation is not covered. I would like to know why this type of behavior is allowed. I will be contacting the Better Business Bureau to advise them of the false advertisement, and how I felt rushed by the sales representative to make a decision. I cancelled my order because of the service that I received from the sales representative and his manager.

On May 29th 2008 I place two orders with Empire Carpet with sales rep Mr. Phillip D. Order # 1 (U050173) for $5,189.25 and Order #2 (U050174) for $1810.75, which was a special order item. Both orders was charged to my American express that was paid in full. Empire's policy for cancellation was within 3days. Order #2 was cancelled the same evening and a full credit was given and put back on my American Express 0f $1,810.75. The carpet that was installed in 4rooms had problems. They sent repair crews on several different occasion to repair carpets. The sitting room's carpet was so bad the repair rep said that the carpet has to be replaced due to the bad batch of carprt that was installed. I had to reselect a carpet for the sitting room. I did so with another sales rep from Empire nane Reggie. The carpet in the sitting room was installed on June 27th, 2008. This suppose to be a replacement carpet from Order #U050173 that was already paid for, but instead the office mixed up the order numbers and charged my American Express without my permission.

I contacted Empire on several occasions to explain them that I have a zero balance and that this is an error and they refuse to credit the $1,810.75 that they charged for the replacement carpet that was already paid for. I had to file a dispute to American Express to get my money back. Empire Carpets has me in collections and put it on my credit report. I would like consumers to know that Empire has bad customer service and their quality of carpet is not good. i'm still having trouble with their carpet. There are 4 seams in my son's bedroom, when vaccuumed the vaccuum cleaner is full in secs. The quality of carpet is horrible. I would like for Empire to review their paper work and admit to the error and to remove this collection off my credit report!!! I Have a zero balance. I already paid them $5,189.25 which was a waste of money. I have so many regrets.

Met with Cary in our home to pick out a carpet for installation. Showed me 2" samples (said he did not have larger samples) and in order to get the price he quoted I would have to book installation that moment/day. We thought the quality and price good and purchased 96 sft. Upon installation day the carpet arrived and it was not the same quality at all. The installer said "please check and see if this is what you ordered" I said this is not what i was shown and the installer said I did'nt think so as this is low grade carpet(installer) is contracted).

I called Cary the saleman and he said he was busy and would get back to me later. I called the main office and spoke with a manager who said it was exactly what I ordered. I stated this is called bait and switch and I don't want this or any carpet from Empire installed in my home. They did send me my deposit back but I had the house torn apart and now had to go find a new carpet store. Did not receive any other contact from the company or salesperson but did hear from local friends of the same issues with Empire.

To make a long story short, they misrepresented the product they were selling, misrepresented the warranty of that product and finally they signed a credit application on my behalf without my knowledge. (As a result of this discovery GE Money Bank has given me a full credit and refunded the payments that I have made.)

called empire about the 60% off for laminate flooring. salesman came by. price quote for brazilian over $5000., he called the boss and came down to $3500. for a natural oak(light color), imagine not high quality like the brazilian. Installers came, paid balance upfront cashiers check, I was not sure about how it looked but went ahead. The roofing man came down into house saw the floor and said "ohhh, that's the cheapest laminate there is. He installed in his house a year ago and has to pull it up because it's coming apart. I called empire and complained, they were not very helpful. gave me # for office in raleigh. Left voice mail for Mr. Coleman, the called back and said he would return my call at 'his convenience'. That's not good tohear.

anyway, got his email and sent in writing my complaint because htat same day it was installed already edges were coming up; area looks so tight it's bubbled up; molding not finished, adhesive on floor... so sent email again with pictures to him and headqarters, he sent his installers back, with 5 boxes to replace and fix. Installers took pictures, told them the installation was pure, unfinished, they had been in hurry to see another client and they explained what happened with her job. they started telling me that once they started removing flooring, the way it's made, all of it would have to be replaced, whole floor, that they didn't bring enough for that; called boss he couldn't come at that time. installers told me that in reality nothing wrong with installation that it is the material, cheap, low quality, that several jobs have had floor replaced 3-4 times, well, that really made me very upset... they left to get boss to approve more supplies and have not heard from them, they came on a tuesday. Saturday I sent Mr. Coleman email stating that based on problem with floor/installation, I decided did not want it in my house any longer, take it up and refund my $3500.

He came back with 'no refund', that we neeeded to discuss fixing what I THOUGHT was wrong with it via phone. Emailed him that wanted to discuss in writing and email would be OK. Explained to him that all I wanted was my monies worth, a good quality product that if floor is sticking up now imagine what it will be a month down road. He seems to not believe it's true, and wants me to approve an independent inspector to look at it and make a decision. HIS inspector? Don't know what to do.....

They came out and showed us the tile for our bathroom floor and did a quote and weasked when could install it they said the next day so we said go ahead on it.They came at 8 in the morning and started to do the floor and it was the rong tile,so we called again and steve came back with the tile sample and showed him that it wasent what they brought.So they ship another batch out here and it still was the rong tile.So we were tired of messing with steve at this point so we toled him to forget it we would go elsewhere.

thank you

This company installed a rug in 2008 for the amount of $2,135.00; I have been making payments because at the time of the installations, de amount was deferred for 2009. I recently make 2 payments, the new balance is $2,680.00; They are charging 20%interest and in this way I will never pay them off. I need your help desperatly. Thanks

Has anybody else out there had a problem with Empire Today? We got totally ripped off and lied too . They installed the cheapest wood and said it was warrantied and after only 6 months with kids and a dog its all scratched up. Guess what they won't warranty it ! They also said there was nothing they could do about it. Oh well just a warning we are in a hole now for something that they can't back up. Beware I promise you . I have pictures and receipts and will email them if you want to see them. Also, there installers installed a more expensive wood for half the price for a neighbor. Under the table that is. I would love them to explain this. But, they have no answer for that. Thanks for listening and be warned.

Purchased carpet for my home on the no payment for one year on 8/24/07. I was told by the sales lady who came to my house Leslie Pham, "no interest" no payment for a year. Thinking the interest would not start accruing until after the year ended and I started making payments. I had received statements from GE Money Bank, but not reading the small print not realizing I was accruing interest during this year. Received my first payment notice in Jan 09 and to my surprise was an additional $822.37 added to my bill for interest. I offered to pay the amount off then and there if they would take the interest off, but said Empire today had to make that decision and Empire Today Carpet says its up to GE Money bank who is financing me and now out of there hands. Very frustarting. GE Money Bank is rude and puts you on the defensive immediately.

After 45mins installer called said he would not be at my house till 10pm that to late and would come in morning. I told him no I work you have to come after 3pm. The whole next day Tuesday 8/5/08 they called my phone 10 times in morning and afternoon guess they didn't understand that I said I had to work. Day 3 we are inconvinienced and my carpet is still not completely installed. I have left messages for a Gary P. installation manager on 8/5/08. To discuss the quality of installation because I was not aware that there would be 4 seams to connect 4 small pieces of carpet together in a 13.9 x 15 size room.

Issue 2. My salesman did not offer me the same discounts, he as a friend of mine the same day I had my in home estimate done 8/1/08, he didnt explain the difference between the carpets because like he told me its apples for apples. I later decided to talk to my friends salesman Paul S. and asked what the difference was between our two carpets that we choose and he told me just the names. My friend had her living room done (same size as my bedroom) stairs, linen closet, hall, and a few more stairs and she was quoted 1650 and was given disounts for having multiple installers coming same day, and having it installed with in 4 days. I too had mutiple installers come out and had my kitchen floor & carpet installed and with in 4 days and did not receive the same discounts.

When I called Rons manager, Bill B. he told me well I see here Ron did give you a $150 discount for a coupon you didn't have, he just didn't tell you. Who does that? Does that really make a difference to me if your not gona tell me, sure you can tell me but I don't see it on my contract anywhere. I feel these are very much improper selling practices. And the prices are way off! Bill B. and Ron N. both told me they were going to see what kind of compensation they could offer me for this hassel and when they saw I got my carpet for less then my friends I have not been offered anything. I explained to Ron that I am very unhappy, this is unexceptable and he said he agreed. But he never once called me to see if things were finished or how things were going, I always had to call him. He got his commission thats all they care about.

Now I am stuck with a half finished carpet! So when I explained to Ron the salesman that if they don't finish this carpet by a certain day they can take it back he told me "to go for it". Tuesday they final installed carpet but I am still trying to resolve the issue with the installation of the carpet. took them three days to get back out to finish. When they finished we had 4 seams in a 4 by 4 piece of carpet in a 14x15 sq. room. Could see all the seams, gaps, had a bald patch in one section. It was like patch work. We called and they sent an installation coordinator out to inspect. He agreed it was not acceptable and suggested they redo in one piece section with one seam.

Sam M. called me and explained they would redo but they would have to redo whole room because of color differences. So we set up day and I requested different installers to come to fix. When they finished there is one seam now, and you can see the seam running from one wall to the other. And the 4x4 piece is dark and the rest of the room is light. They installed in opposite directions. They ask you to look at when they are done. What do I have to do, watch them do their job while Empire charges me $1050 for the installation?

I immediately called Helen B., (she has been aware of situation from start) and she said she would make some calls. Now I have to wait for another inspector to come out to inspect this job. And then wait again for them to fix it. This is 2nd time and 2nd set of installers and 2weeks to do one bedroom. This is unacceptable! In the meantime, I cant put anything back in my bedroom, and I had to waste my whole week vacation waiting for them to finish this SIMPLE JOB that still isnt corrected and they can't tell me when it will be corrected. This is unacceptable. What is the problem here, I could have done this my self.

They sent another inspector out on August 15 for a second time and that inspector/installer confirmed that it was a "horrible" job because the 14X4 section did not match the other section of carpet direction which in turn did not hide the seam. (which basically means it is was laid the wrong way) As professionals that seam should be invisible to me as the consumer. A job for one room has taking two weeks as of today, and this will be 3 times to hopefully get it right. That is absolutely ridiculous. We are not satisfied. We have had to be inconvienced, annoyed, ignored when we were told people would call back and they don't, waited on hold, the salesman just wanted your sale, and then could care less what happend to you after, and waited for installers to show who never did.

I am sorry that we didn't go with another company. We planned on having much more work done, but after this experience we have reconsidered. And then after all this and two weeks of their mistakes and many, many phone calls they want to compensate us with $150 credit. We spent $3150 total! After all there mistakes, and having to deal with hassle and stress, and time lost because they couldn't do their job right the first time, they compensated us with a $150 credit. That was probably that $150 dollars that Ron never told me about from day one I guess I finally got it. What a slap in the face, how insulting. Thats how minimizing they feel this situation was.

So basically they can screw up many, many times and just get away with it. Empire says they strive for customer satisfaction, this is one unsatisfied customer. Many people will know and have already been made aware of this company and how they do business. This is not the way you compensate a customer especially when they screwed up not once but 3 times! I am now left with $3100 dollar bill for a job that was a just a horrible experience, and we were left with no care instruction packet like our kitchen floor. I have worked in customer service and was trained that the customer is ALWAYS right and in this situation they made me feel as if I was just another number, just another carpet going in. No quality control! I was very insulted to be offered a credit of $150 for the hassle they "May Have Caused Me".

I have noted everything that has happened during this ordeal. We have been nothing but stressed, upset, and we made that very clear when we called each and every single time. And Empire allowed a full week to pass before someone called to see if the carpet was finally finished with quality and correctly the third time considering the situation. They just made us feel they just didn't care. And that was clear when that carpet went in and no one called, not even the installation manager like I said after all our issues. We work hard for our money $3100 is a lot when you are trying to save for a wedding, and you just bought a house that your trying to fix up. We try to make better and then we get slapped with oh here how about $150.

I called Empire on wed, made appt for Thurs, carpet ?installed? on Sat. The problem is that it was improperly installed by non-english speaking individuals who had no idea how to install carpeting. I can pull up the entire room by lifting it up by the corner, including the tac strips. I have called multiple time Monday and Tuesday only to be told that someone will be calling me back within 1-3 business days. It is now Tues night and I still have not heard anything. I have called the salesman multiple times with an answer of "someone will get back to me", "Mandy will call you today". I had to pay for said carpet with a cashier's check so I can't stop payment. Can you help me??

Order # YDO2952 4 BRMS/BONUSROOM?HALL/STAIRS, Color (Tempting) 12.0x158.0) yards 6LB BKDMND 7/16 Padding: 200.6 yards.

Upon arrival at our home, we noticed the crew which was sent consisted of what appeared to be a family. Only one male spoke English, 2 of the crew appeared to be minors. I telephoned Steven Colonna and stopped the work until I could verify the age of the workers and why such a small group had been sent when he promised to send his best crew and complete the job in one day.

I had great apprehension with allowing minors into my home to work, ie.. lawsuit if one were to be injured on the job.

Only 4 or 5 people were on site, they had to move all my furniture, lay carpet and padding and replace the furniture in one day. Mr. Colonna accused me of "Having a problem with women working". I took great offense with his statement and told him so. He went on to argue with me. I was given his word that the crew was :His BEST CREW" and no one was underage, and the job would be done in a day. I asked for 2 days, due to the heat and the amount of work. But was assured one day was enough. I did contact Empire Today and notify them at there corporate office of Mr. Colonna's accusations and was then contacted by Mr. Zavondny. He came to our home and apologized and in a good faith effort took $1,000.00 off the $7,000.00 purchase price.

Since the day the carpet was laid until today May 1, 2008, the carpet has shed.

We have purchased a $700.00 Oreck vacum in addition to the Oreck we already own due to having it in for repair. It continues to become clogged and the belt burns up from so much carpet shedding from each time we clean the upstairs carpet. We have tile downstairs.

We have contacted Empire Today with this problem at 1-800-588-2300, we have emailed and telephoned Mr. Zavondny numerous times. We have allowed Service Master to come and clean our carpet in good faith on our part, because we were told that would cease the shedding. It did not.

we purchased a carpet from empire, as soon as the carpet was installed the carpet began to shed. we called empire, they told us that we had to wait 120 days for them to send out an inspector. after much prodding they sent an inspector out before 120 days their inspector said that this was normal. this was normal even though this carpet was shedding so much that it was cloging up our new vacuum cleaner. and we had bags of lint that the carpet was producing. this has been going on and on our latest conversation with them was today we told them that at this point we just want a refund. donna (no last name ) said that if we wanted a refund we had to request one 3 days after the contract was signed the carpet had not even been installed at that point. we sent emails to the ceo of their company and a certified letter the ceo was so damm arrogant that he did not even reply back to us.

any receipts or statements and have not returned my phone calls. I have tried to dispute this through GE Money Bank whom are charging me the $950.00 plus late fees, etc.

empire came to installed carpet and tile.tile uneven in places carpet unreveling in other places

I signed a contract with Empire Today on February 3, 2006 to have carpet installed in my new home. On February 6, 2006 subcontractors hired by Empire Today ruined my home. They were to install carpeting in 4 bedrooms, a hallway and a flight of stairs. They slashed baseboards in each bedroom, cut cable wires in all bedrooms, ripped wallpaper off of the walls, 2 bedrooms did not have padding installed underneath the carpet and the other 2 bedrooms did not have the carpet tacked to the floor.

Per Empire's Notice of Cancellation I signed the Notice within 3 business days on February 7, 2006. I called and instructed Empire Today to come and remove the product from my house. For a period of two weeks 4 separate subcontractors came to my house and tried to fix the issues with the carpet, the problems with my wallpaper, baseboards and cable wires were never addressed. The fourth set of subcontractors said that there was nothing they could do to fix the problem and that the job that was done looked like an abortion.?

I put a stop payment on my American Express card immediately following this and called Empire again on February 13, 2007 and instructed them to remove the carpeting from my house pursuant to the Notice of Cancellation. I was told that they did not want to do that and they would not come out and get the carpet. American Express tried to contact Empire for 6 months with no response about the stop payment. Eventually, American Express stopped trying and dropped the charge from my bill.

Within the last 2 weeks I have received letters from Empire's Collections Department (Michelle Ramos-Jenkins) outlining that Empire will be putting a mechanics lien on my house for failure to pay. I have received two letters outlining that I am also going to be sent to creditors.

I have followed all appropriate protocol, signed the correct documents and made Empire's product available for them to retrieve within the 20 day guideline prescribed by the Notice of Cancellation. I do not know why Empire is resulting to harassing and bullying when I, the consumer have done nothing wrong.

This is the draft of the first letter I sent

My phone line was cut, so the phones did not work. I had to wait over a week for the phone company to come and repair it.

Some major scratches on some furniture, gouge on chair. They did not take all of the old carpet, and took a leftover piece in which I wanted in case of anything happened in the future. They also propped the storm door open and it was not secured properly so it broke, that had to be fixed and replaced.

They unplugged the fish tank whick they did not plug it back in, all my fish died but one. It wasn't in the way it was on the hearth. I have not recieved a free gift either, we are expecting some sort of compensation.

I requested home visit for laminate flooring. The salesman brought a single board in with 4 samples attached. I was told all were the same price, and all specials applied to all samples. My flooring was installed the next day, and I was charged full price. I clled several times to speak with a manager about this. I was never connected, but told I bought the wrong one. The product I bought was not on sale after all. This was April 17th, I am still waitting for an explanation.

I have blinds installed by Empire Today. The Roman blinds that were installed in December 2005 are coming apart. Since they were installed I have been having several problems with the blinds. I called for service of the blinds and the company has made several appointments to repair the blinds, however the appointments are always missed until I begin to complain. It is rare that the company calls to cancel until the next day afeter the appointment has been missed.

After leaving the President Steve Silvers x3010 several messages, Troy Pringle then calls me back, however since I have had this type of window treatment, it has only been a hassle. I have been offered compensation but have not received anything yet. This company is falsely advertising, and it is not fair to the consumer. Their products is suppose to have a lifetime warranty. Please if there is assistance that you can give me it would be greatly appreciated.

I purchased carpeting from Empire. They advertise they will move your furniture and hall away old flooring.Which they did not do,the installer left our residence at 10:00 pm stating he did not have time to help bring in our furniture, or to clean up the area outside.Our front yard was filled with old carpeting and padding. None of the seams were sealed properly, it has taken me 2 months to get an inspector to come to my home who agreed in writing the flooring was improperly installed.

When empire contacted me they told me they do not guarantee seamless carpeting. It took weeks of calling and complaining before someone would call me back and follow up. If they expert seam sealer does not do the job to my satifaction I will take them to court. They have also left something under the carpet which has caused a hump in my floor.

Contracted for carpet & installation in two bedrooms, upstairs hall & stairs. Installation was completed 10/11. Due to business travel, it took several weeks before I registered a complaint about seams and color variance. They were a no show for the first appt. scheduled to happen between 8:00 a.m. & 6:00 p.m. on 11/22.

Numerous calls later, two Empire supervisors viewed problems, agreed with my complaint, but said their word is not accepted and an outside independent inspection would be made since it was likely a "mill" problem. Inspection was done the morning of 12/9 by a Susan Krisha of Inspect Solutions of Zion, IL. On 12/16 I rec'd a letter (& copy of the report) denying my claim; stating the carpet and installation met industry standards with a person to contact w/questions. I tried reaching John Bell twice but spoke to a Dee Glatney instead who told me to do what I felt was necessary, but as far as they are concerned, the matter is closed and there is nothing further they can do.

The inspection report states there is peaking in the seams and color variance, but when doors are closed shutting off natural light from windows and skylight and artificial light is turned on - no color variance is visible making this an "acceptable" product and installation. Their claim is that the carpet is from the same roll/die lot - I completely disagree.

We had our whole house except bedrooms with laminet wood flooring complete 09-26-05, the floor has scratches and is buckling is some areas. It took Empire a month before they came and fix the one area of scraches. Have have been calling Empire since 11/28/05 for the second part of damages to the flooring as of today I still have not heard from Empire. I have called at least 3 times since then and still heard nothing. Please help me resolve this matter.

Please help me.

I called Empire Today originally because I wanted my carpet installed quickly and had seen their advertisements on television. The salesman, Jack, came to my house on August 3, 2005 and we signed a contract for carpet in the master bedroom, hallway, and stairway. The installer, Charles Jenkins and crew, came out on the following Wednesday to install the carpet. They were supposed to arrive in the afternoon. They called to say they would be there at 5:00 p.m. They arrived a little after 6:00 p.m.

I paid with a credit card and did not want to pay until the job was finished. The installers insisted I pay upfront or they would not begin work, so I agreed. They worked until 11:00 p.m. when they stopped, and informed me they had ran out of carpet and could not finish the stairway. They were to order more carpet and would call when they could come back. The only call I received was to my home answering machine the following day saying they were at my door and where was I.

I work and so does my husband. The instructions were very clear. Someone was to call me to reschedule. I called the main number and was told they had not ordered the carpet yet and it would take a week. My first question was why was Mr. Jenkins crew at my door the next day if they did not have the needed carpet. Putting that aside, I scheduled for the next Saturday so we I did not have to take anymore time off work for carpet installation. They were to arrive in the morning.

Dan Banks installation crew arrived at 2:20 p.m. They put carpet on the stair steps but did not have enough to do the stringers (something we had told the salesman and Charles Jenkins when they were here that was needed). So now it is the third day of installation, it is 10:30 a.m., and I just received a call that they will be here in an hour to finish the job. This is the third day I have sat around waiting for carpet installers on a job that was supposed to be a fast, easy job. I had requested an 8:00 a.m. installation today so as not to waste my entire Saturday waiting around and was promised we would be first. As it turns out, first means around 11:30 a.m.

I see several problems with Empire Todays handling of my situation. I called the local installers office three times after the second crew ran out of carpet asking for a manager to call me. I called the main Empire Today line and asked that Resolutions call me. I have never talked to a manager of any kind, although I have requested it several times.

There is also a huge problem when two different carpet experts measure and cannot get the measurements correct for such a small area. I would be more understanding if we were talking new construction and installing carpet in a large house. I had carpet installed in one bedroom, one very small upstairs hallway and one staircase.

There is no communications between the people answering the telephones and the installers and the managers (assuming they have a manager of any kind at either location the main office or the local installers office). I paid my $1,900 upfront on August 10, 2005 and here it is September 24, 2005, and I am still waiting for the job to be finished. I am still waiting for someone to call and talk to me regarding this situation.

I contracted Empire Today to install laminate floors in my living, dining, hallway, and guest bathroom areas. When all was said and done the job was never finished, and they damaged my basement with water by breaking a water pipe in the guest bathroom.

I ordered laminate flooring for my bedroom about a month ago. In my bedroom there is a step (Arox. 4 x 4). It was explained to me that laminate flooring can not me installed on a step. The only thing they could do is put carpet. I agreed and picked out a color that I liked. That weekend the flooring was installed buy the installers said they were not in charge of carpeting. They said I should check with the company to set an appointment for the carpet. So I did. The flooring was installed on a saturday and they were supposed to come on monday to install the carpet. The installers showed up on Monday and when they saw what needed to be done they said it would look much nicer if I had laminate floor on the step. I told them I would love to have everything look the same but that it had been explained to me it wasn't possible.

The installers convinced me that it was and they would explain to the company what I wanted and everything would be in laminate. So I set up an appointment for the following weekend becaouse I work and the only time I was available to do this was a weekend. Nobody showed up the following weekend. Not even a call. I lost my entire day waiting for them. I had much more important things to do, but I still decided to wait beacouse I wanted the job done. Seeing that nobody showed up I called and we set up an other installation date. This time it would be during the week, after 4:30 pm so I could be home. I waited all evening. Nobody came. I called Empire again!! We set up an other appointment and again nobody showed up.

Not even a call to say they weren't coming. One day somebody did show up at 8 pm to do the installation and they ripped out the old carpet and when they went to install the new one I found out they had the wrong color. So they left me with a bare floor with nails sticking out were you can easaly get hurt. Till this day I am still arguing with the company and have been getting no results. I have been ignored and they have played a round with my personal time.

After giving the floor installer a good review on his installation, he stole the extra flooring that belonged to me while I was not looking. I contact Empire numerous times & per Mr. Katz it was going to get resolved by Tues. 5/10. I still have not received a call from Empire not my extra floor back.