Electrolux

Six repairs in less than three years is ridiculous. I have extended warranty but no replacement in options in plan. I will never buy another Electrolux appliance. I'm headed to buy Bosch!

Subject: Your Kitchen and Laundry Equipment in Hotel Dar Al Ghufran Makkah.

This is to bring to your kind attention that Dar Al Ghufran Hotel Makkah, is one of the 5 stars hotel in Makkah, Saudi Arabia. We have purchased the entire kitchen and Laundry equipment, required for one 5 star hotel use, from Electrolux, through your dealer in the kingdom of Saudi Arabia, Chbib Trading Co Ltd. The purchase amount was over five million riyals.

They had to place order for the same and we have to wait until they receive these parts and the waiting period is more than a month. And that too when the equipment under warranty? Now the dishwasher is o. Again and we don't know how long your designated agent will take to bring in the spare parts when the warranty period is already over. (One year).

Again dish washing machine still is out of order from 20th December till now, only due to spare parts (Frequency Inverter part # OL2601- Model # WTM 140 ERB). After long time, your dealer received the parts and now last four days they are trying to fix, but they are facing some complications with new part installation / parameter, and dish washing machine still is out of service, and I requested to Chbib provide us alternative solution to run the operation.

And we buy new meat bone saw of different brand because when saw was out of order (only motor was burnt out) and your dealer was taking long time to repair it, more than two month. What is the solution to get the fast service from your dealer and we want to direct dealing to your company to get the spare parts with in minimum period. Would you imagine this how we will run the operation?

This time we feel so sorry for Electrolux Company that we purchased equipment from this company, never the less; we sure will have to think twice before buying any equipment from your company (Electrolux Brand) for our any future properties coming up, or even to recommend your brand to any future Hoteliers.

We eagerly wait for your response, if this is the kind of service, after sales, your company and brand provide to your customers.

Once again we express our regret to have been associated with your brand.

All Electrolux Appliances were purchased for my kitchen in a remodel.

Microwave model E130MH55GSA: top vent was broken and needed a replacement before the warranty was up. Electrolux did send the part free, not once but twice. They did not seem surprised. They knew of others with the same issue. Okay, happy with that.

However, this model oddly does not have a turn table and there is a huge amount of moisture that develops on the floor of the unit when cooking. This causes a big mess and can be slippery and dangerous when removing items from the unit. Don't really know what to make of it. It does cook well and I never really put water in the food because of all the water that seems to come from nowhere during cooking, a bit messy. I was told by Sears and Electrolux they don't need a turn-table. However, I see that all the newer models all now have turn-tables.

Now to the Electrolux gas range model EW30GF65GSB. It has been satisfactory with the exception that one of the iron grills came in damaged. Since this was new and under warranty, I was able to get a new one sent out to me free. The oven is consistently under heated. It does not get as hot as the temperature shows. I either have to cook food longer or raise the temperature. I can live with this.

I also have an Electrolux refrigerator model EW23CS65GS1 and it has been problematic. Right after the warranty was up, the indoor water dispenser would continue to allow water to flow. We could not get it to stop thus running water all over the floor. By chance I figured out after a major flood on my ceramic floor nearly to the wood area that opening the door would finally stop the water flow. Company came when it was working and this flood happened all over again. It took forever to find a repairman who would come to replace the part I ordered from Electrolux. You can't get these parts anywhere in any major city I know of. I am in Austin, TX. It was repaired after weeks of waiting and arranging for a repairman.

Then my filters began to fail. Right after I replaced one, it failed within the first month. I discovered this by finding a pool of water at the front of the refrigerator. With further investigation I found wet walls inside and a full pool of water at the refrigerator floor. This was a puzzle and I did not know what had caused all the water. We continued to use the water dispenser not knowing that the leaking filter was causing the spray of water on the inside, down the walls and on the unit floor. The leaking out on the floor occurred when it had nowhere else to go.

It was impossible for me to get the company to replace the nearly new filter that costs around $30 plus $7 or so every 6 months to get them sent. They should have sent it for free. You can't find these for purchase in any major city I know of. Therefore you must order ahead and always pay shipping. However, there is an air filter too that needs to be replaced every 6 months for an additional $30 plus shipping because it can't be purchased in the city either. I wish it had ended there, but no, the new one failed. I have spent hours with this company just getting my call through, getting routed to the right department, waiting on hold, and waiting for parts to arrive.

Electrolux advised me that I should buy an extend warranty I believe would cost me $150 or so per appliance to cover these things. Can you imagine? I purchased these appliances because Sears recommended them as dependable appliances. Sadly, this has not been the case. I did not purchase the new warranties. Then Electrolux advised me further to purchase a replacement filter housing to prevent another leak. I called my repairman who advised me to try another filter. I was unable to use the dispenser and have ice in the freezer for weeks while trying to get all this resolved and on the phone countless times and hours to attempt to get faulty filters replaced free since they were failing. I was refused over and over by representatives and even managers who told me they would not sent a free replacement and the manager hung up on me on more than one occasion. I was finally successful with repeated calls to get a manager to send the replacement without further cost. There have been no further leaks so far and no housing replacement as advised, who knows what will go next. I have had the filter in for a couple of months now with four yet to go.

I have saved the best or should I say the worst appliance for last, the Electrolux dishwasher model EWDW6505GS0. I have had to replace the motor pump that failed out of warranty. The unit shuts down and beeps until you attend to it. It gives a digital error code to tell Electrolux and repairmen. Somehow in the process of getting the part sent from Electrolux after the standard 7-10 business days, I got not one part but two. I kept the new on for reserve; they aren't really on top of it in the parts department apparently since they send some things twice. Finding a dishwasher repairman for Electrolux that had a good rating was a challenge. The part was finally replaced without having a dishwasher for three weeks. Then I start getting a new error and I try to get a repairman out. I tell him about the replaced motor pump and he thinks changing it out with the one I have in reserve will get it working again. Why he did this I am not sure, because once he had it installed it gave the same error code. I told him I couldn't pay him for replacing a part that he didn't provide and he did not fix the problem. I gave him minimal payment and also got a scratched up ceramic floor out of this deal.

Then I began to notice that the wood floor next to the dishwasher and cabinets to the next room was wet. Now I have to have extensive wood flooring replaced. The repairman had not gotten the water supply attached properly. Even though I was unable to use the dishwasher, water continued to leak out under the cabinet to the wood floor. This is not Electrolux's fault directly, but if their appliance was working properly in the first place, I would not have had this unit worked on thus causing the water damage to my wood flooring. I called a plumber who discovered the leak from the attachment to the dishwasher to be inadequate. The water damage may also be caused by the faulty drain valve kit. This was ordered after much time spent with Electrolux on the phone after the dishwasher repairman put on the motor pump that did not fix the problem. Electrolux representatives told me the error code required a drain valve kit. I waited past the standard 7-10 days for the part to arrive. It never did, I spent all evening and the next morning with numerous representatives to try and get drain valve kit sent. My credit card charge had already gone through and was paid without any part.

It was finally determined that the part was sent to another person entirely. First I was told I would have to wait until the other party sent the part back. I complained. After much hold time then transferring, I as told to call back the next day since all the managers were now gone for the day. Today after telling my story over and over again to several representatives, more holds, and transfers, I was told they could not ship it over-night for free because a dishwasher did not have priority. Are you kidding-- I had been waiting now for 15 days with no part and no dishwasher. I bought what I was led to believe to be a dependable dishwasher for quite a sum of money that isn't doing the dishes and is costing me more time, more money, and additional home repairs. It is a priority to me. The representative hung up on me. I called again and finally got someone who put me on hold for 30 minutes but agreed to send the part I have already paid for overnight at no additional charge. Of course the story still goes on since I still don't have the part and don't know if it will get the dishwasher running. Then there is the problem with my wood floor damage. I have that to deal with too.

Thanks Electrolux for wasting a lot of my time and money. I will never purchase another product from you again. I think Electrolux needs to stop selling lemon appliances and do right by their customers. I paid $7,678.81 for problematic appliances that continue to cost me time and money.

I'm on my 3rd replacement Electrolux refrigerator. This replacement is an Electrolux French Door refrigerator. It has been seen by two different Electrolux appointed certified repair shops. The problem is the interior casing is melting near the top 2 bulbs. Both repairmen from different repair shops said that they have been seeing this problem, and that some have heated to the point of serious damages. I was told by both Electrolux repairmen, that the problem was irreparable, and reported it as so to Electrolux.

Electrolux disagreed with both repair shops. Electrolux continues to try to send a repair shop, to agree to do the repair their way. Electrolux continues to evade the big problem of fire, and continues to be inconsistent with its responses to me. Last week, they said it is absolutely irreparable, and this week, left a message on my machine, that denied the replacement, in lieu of some Epoxy to do a cosmetic repair. What about the high heat from the bulbs? What about the repair shops that deny this resolution? Is this a fire hazard or not? I still have warranty.

I suffered a serious head injury (concussion) after the door of my freezer hit me in the head. I filed a report with Electrolux and they opened a case. I recovered and decided to not proceed with the claim. I contacted them to tell them to close the case, but I still continue to get e-mails and letters (at least four of each) asking me to contact them. I had a letter stuck in my door of my home today by someone who left a claims adjustor business card saying he's been trying to contact me. What for? I dropped the claim, yet these people keep harassing me! What next?!

Electrolux refrigerator exhibiting serious problems after the one year manufacturer warranty was up. I had purchased an extended warranty (not through manufacturer) however, when I called Electrolux to report my issues - possibly having a lemon, too many problems for a new fridge, etc. - they were completely disinterested and took no responsibility for their product. They said it was a dealer problem if I wanted any comeback! I spoke to a supervisor Jennifer. How can companies take no responsibility for a product? Specifically ice maker problems, digital display and water dispenser.

I bought Refrigerator and Freezer twins at Max Center on 13-02-11, both with one-year warranties. Upon installation by Electrolux technicians the next day, the freezer had a thumping sound and ice formations inside the door. We called the technicians who came several times, made some installations on the door, but never resolved the problems. Lately, Electrolux does not answer our calls, and we are unable to have this problem corrected, or receive a new freezer. The freezer has an air leak which has not been corrected and Electrolux has offered no new solution or help.

I purchased all 4 appliances: the refrigerator, the stove, the dishwasher and the microwave. I've had issues with all of them. I am not exaggerating when I say I had 22 repairmen come out to fix my refrigerator, including their own engineer who flew out and spent 8 hours and even he couldn't fix the problem. Very sad! There was issues with the ice machine and sliders which left the freezer door open for I don't no how long and the light comes on when it wants to. The stove has stopped working, so of course we had to eat out on Thanksgiving and Christmas and its still not fixed.

The frame around the top was bent when delivered so the whole thing had to be replaced and there were some missing screws. My dishwasher has never properly cleaned the dishes; I've given up on having clean dishes altogether. What I'm saying is if you are on the fence about purchasing Electrolux appliances, take a walk in my shoes. It's been a nightmare since I purchased my Electrolux. I don't mean to bad mouth a company but having my appliances for the short time that I have has only caused me stress and frustration.

I saw some of the complaints before I made my discussion and thought that some of the people had nothing better to do but complain, but now I believe all the people that have had issues because I'm living it. I'm stuck with a very bad product. I will have to live with it until the warranty run out then they will go on Craigslist. Don't walk away from deciding if you want to purchase an Electrolux product: run away.

We would like to express our disappointment with the Electrolux refrigerator model: EW28BS71IS. We purchased this refrigerator in March of 2010 to replace a 7-year old Kenmore side by side refrigerator. We chose this model by brand name knowing that Electrolux is the leader in the industry in quality and service on appliances. It's unfortunate for us to tell you how far you've missed the mark with the model we purchased. We've had the model serviced three times since we've bought it. The ice maker board has been replaced twice. My wife and I both missed four days of work due to the service calls so the repair person could come to service the fridge, one day for them to figure out what was wrong and another day for them to install it.

Our last experience was the most painful. The main board went out and we had to live out of coolers and a dorm size refrigerator for over two weeks. It took three visits by the service repair man before the refrigerator was working again. They ordered the main board from their parts list which took four days. They came to install it and the board in the fridge is different than the one in the repair manual they had. This required them to order another board which took another four days. If we didn't have large Kenmore upright freezers, we would've lost all our frozen food.

What's amazing to this story is we aren't the only ones dealing with these issues. We happen to be out at a party with some friends telling them our refrigerator saga and that my wife has put her foot down that if there is one more issue, the fridge is gone. They asked the model and when we bought it because they were having similar issues. Sure enough, they bought the same model around the same time. I've included their story below. I can't believe we are the only two people having these problems and we want to know what you can do to resolve our ongoing issues.

Have Electrolux washer and dryer with pedestal for each washer won't spin and won't remove water. I can't get Lowe's to help. Paid over $3,000 for both. I have problems with lint screen. It is so fine that I got to take outside and blow out with air compressor. Someone needs to go after Lowe's/Electrolux. We need help.

In April 2008, I purchased from Lowe's (Preston Road, Dallas, Texas) Electrolux appliances a double oven, a microwave and a dishwasher. I've had nothing but problems with them all, but the double oven is the worst! I've been without oven since November 21st, 2011, no oven for Thanksgiving and Christmas. We have had 5 service visits with no resolution. It appears Electrolux and Lowe's doesn't care! Don't buy from them.

The ice maker stopped working in the French door fridge, after 3 months. The fridge is now leaking water throughout unit, and onto the floor. I made 4 repair calls, and still no ice. I'm not getting what I paid for. I had to take 4 days off work, to wait for repair the repairman, and the issue is still not resolved.

The refrigerator stopped cooling. I registered a complaint (ref no PTNA 2210110036, dated 8 Oct 2011). The delay in attending to the complaint resulted in leakage of oil. I was later advised to get the compressor changed as oil change cannot be done. Even after compressor change, the refrigerator was not working and was taken to ASC and returned the unit with drilling in the back to do the work.

How and with whose permission the drilling is being done? Is this the standard of repairing the refrigerator? Why should I go for legal proceeding against Electrolux under Indian Penal Court Section 420, 120B?

I purchased an Electrolux induction on June 2009 and paid $1,900. before tax, etc. Last month, it stopped working completely; it won't turn on at all. I contacted Electrolux and was told that the warranty is only for one year--so sorry they can't do anything. I contacted a technician to diagnose the problem. He asked me if I cooked on the cooktop frequently. I thought that was odd since it is a cooktop and informed me that the problem is that the control panel needs to be replaced because I either pressed too hard on the touch pad or I spilled liquid on it. The problem is that the touch pad is level with the burner so if a pot boils over, the touch pad will get wet. It's impossible not to cook and get the touch pad based on this design. I can have the relay board replaced for $700+ and most likely, this will happen again since it's the poor design of this unit.

I purchased a side by side fridge at the end of 2009. Something leaked out of it, and ruined my slate floor in the fall of 2010. The repairman could not figure it out. On the third visit from another repairman for the fridge, after the control panel went up a second time, the leak was determined to come from the plug at the bottom of the door. Electrolux sent me paperwork to file a claim with their liabilities department, which I did at the beginning of October. To date, I have not heard back from them, and they will not return any calls, or emails. After spending thousands of dollars on appliances, you would think the customer service would be good. I cannot even begin to understand the total lack of customer service. I have done everything the liabilities department asked, and I would like a reimbursement for the damages to have them repaired.

Have had to call service on every appliance I purchased within the first month of installing. 7 appliances all Electrolux. Electrolux service came out multiple times with stories and excuses of not repairing anything. After 2&1/2 months of no repairs and being told everything was on back order, I stated, I intended to consult an attorney.

At that point Electrolux service faxed me 5 open repair tickets with a hand written note on each one. "Will no longer service due to customer talking to his lawyer". I have since contacted my extended warranty company which has been on over 20 service calls to my home and has yet to be able to fix anything as all the parts from Electrolux are damaged, defective, or wrong. I currently have 20 boxes of junk parts in my home and service has taken others away, approx 3 to 4 boxes. My home looks like an Electrolux manufacturing plant, or repair center. Much more to this but not enough room here.

This product was purchased in December 2006 and installed in our home in April 2007 after our home remodel was completed.

When we purchased this product, it came to our home from Home Depot in a box. However, after only 4 years, the freezer has stopped working. And, when the repair man came to check the product, he pointed out to us that the product had welder soot marks around the left back bottom and parts had been refurbished inside the unit. In short, the product was not a new product when we purchased it from Home Depot in 2006.

When we contacted Home Depot about this matter, the appliance manager was very concerned and stated that they will be checking all products from Frigidaire for refurbished soot marks. He also stated that the freezer should not have stopped working after just a short length of time.

As a result, we have contacted our attorney. Our attorney explained that his office will be contacting the FDA and also the Federal Consumer Affairs Office in Washington and request a full investigation into this matter. It is suspected that Frigidaire is selling refurbished products; and 100's of other consumers may have been scammed as well.

The product arrived at my home from Home Depot in the manufacturers box and sold to us as a new product. However, the repair annalist informed us on 3 November 2011 that the product was refurbished not new!

We called Frigidaire Customer Care Center today at 1-980-236-2000 and talked to a representative who had an extremely illiterate tone over the phone. In short, he basically told us to "go to hell."

1000s are being scammed by Electrolux Corp (Frigidaire distributor). Please investigate! Thank you.

The refrigerator was purchased in 08. So far, the paddle to dispense water and ice has broken. There was no replacement for the paddle. You had to buy the entire dispensing system. Next, the circuit board fried. Again, it cost big bucks. There was no warranty. Now the defrost fan burned out. Again, it cost $250, not to mention the food that got ruined. Thank God the old GE fridge the Electrolux replaced, that was put in the garage, still works after 15 years. Never again will I buy Electrolux.

I purchased an Electrolux dishwasher from Lowes (never again). I paid 1200.00 dollars for the unit. After the first use, there was water left in the dishwasher that wouldn't drain. I called for service repair and a week later they came out to fix it and the same problem still occurred. I had to use my shop vac to remove the water. I called for the second service call and the tech advised me that I needed a new garbage disposal because food was backing up, causing the pump to burn out. I purchased a brand new disposal and had it installed. It still doesn't drain. I have been getting the run around from Electrolux and Lowes and neither company is providing me with good customer service. I requested a store credit so I could get an replacement and I was told I needed 3 service calls before it could be approved. I will never purchase another Electrolux appliance and I will never shop at Lowes again. If this matter isn't handled I will be contacting an attorney.

It was absolutely horrible. I will never buy another Electrolux product and I will never recommend or suggest them to a client to buy their product. I purchased a French door Electrolux fridge at the hefty price of $3,700. The ice maker never worked and after numerous visits and parts ordering over the next 2 months, it was discovered that the inside was dented to the point that the electronic parts that had failed could not be replaced. The appliance company replaced it with a new Electrolux. Four months later, the ice maker stopped producing ice and water started leaking onto the floor from the water dispenser. Two months later, after 4 visits by the appliance company service department, a gasket left of the fridge seemed to be the culprit.

I ordered that rubber gasket and 3 weeks later, it showed up. The appliance company came out to replace it but it's the wrong gasket. That was 4 weeks ago. I just got a call from them and the correct replacement gasket will be delivered within 5 days. Now, we are going on more than 4 weeks to get that rubber gasket and who knows if it's the right one. That's almost 2 months total waiting for the correct gasket! I'm stunned that Electrolux is still in business with this kind of incompetency and bad manufacturing practices.

I will never buy Electrolux again. After spending a great deal of money on a full kitchen a year and a half ago: double oven, refrigerator, microwave and dishwasher, only one of the appliances has not had problems. The refrigerator has been fixed three times and just today, it once again is leaking water inside. Even after three issues, all we get is a third party to come fix the same problem over again, which in itself is time consuming and frustrating. I would have expected Electrolux to step up and address the issue with good customer service and the offer to replace the refrigerator. Instead, we get the runaround.

We purchased an Electrolux front load washer-dryer from Lowe's Home Center on 05/14/11. We also purchased an extended protection, 4 year plan at that time.

We have had problems ever since we purchased the washer. It will not drain the water. We contacted Lowe's, and they sent a repair technician to check the machine. We have had 4 or 5 service technicians in all to come out. The machine still will not drain.

One technician told us our drain pipe was too tall, so I cut the pipe to the height I was told it needed to be. The machine worked for two and a half loads and stopped draining. The last technician said because we have a septic tank, we had to put in a p-trap to keep back flow air from stopping the machine from draining. I installed the trap. It still will not drain.

My wife called the technician again and was told this was not their problem. They told her that they could not keep coming out to our home. What can we do about this problem?

I bought an espresso maker (EES 200) in Taipei couple years ago. It never worked "properly". The reason: in order to have some pressure, I needed to ground my coffee super fine otherwise the water seemed to pass through without any pressure.

Of course after a certain time, I couldn't have any pressure and my coffee was cold so I sent the machine to Electrolux Taiwan and their "genius" engineer told me that the machine was fine. Well, I had to go to the office to give them a course "101" on how a espresso machine works. I told them you need pressure . After consulting another engineer from China who also had no idea how the machine worked, they finally opened it and realized there was an IC (micro-chip which control the temperature) that was burnt or broken.

They changed it and I got it back but still I had to grind the coffee very fine in order to have pressure (it's not normal). Later on, I got another problem with the plastic part surrounding the seal, which was leaking and another small problem regarding the temperature "light" which was switching on and off quickly (you could hear a repetitive sound little "click" all the time).

I sent the machine and again this "genius" told me that I was putting too much coffee that's why it was leaking? Oh no, not again. So I had to get angry and they found that yes, that plastic part needed to be changed. I forgot to mention about the click problem because I thought one problem at the time is enough for these guys!

They sent me back the machine and I plug it in and heard the click sound right away. I called them and said didn't you hear that sound, they said, "You didn't tell us about this problem." (I'm telling you a 10-year-old child would have heard that abnormal click.)

I spent a total of $240 in contract and renewal for Frigidaire in the last four years and its microwave parts are not available. Electrolux said that they will replace the $250 microwave unit, but I have to pay $200 to have the new unit installed. They said that the installation of replacement unit is not specifically mentioned in the contract so it's not covered. The contract says parts and labor are covered and it doesn't mention re-installation.

I will go to Sears and buy a new unit and installation for $470 to replace the existing unit. Electrolux contract did not protect me or make me whole. It's a rip off.

We ordered an Electrolux dishwasher from Lowes. We waited three weeks for it to arrive. The installer turned it on and it flooded water onto our wood floor. Installer stated that a new one would have to be reordered.

One month later, a second Electrolux was delivered--same thing. We asked for it to be removed and our credit card credited immediately. Installer stated this is the fourth Electrolux this week with this problem, yet they keep selling them.

I have an Electrolux ICON dishwasher. I have had it for a couple of years. The dishwasher started out quiet when I first got it, but it got noisy later. The control panel had gone out and in order to repair it, I would need to pay between two and three hundred dollars. This is a very expensive stainless steel dishwasher. I will never buy Electrolux products again.

I am writing for my mother. She was using an Electrolux microwave on Tuesday night and it caught fire. Fire department stated it was electrical.

She is elderly with major health problems. She attempted to put the fire out; however, unable to contain the fire she called 911. Luckily, she made it out of the house, although she was not able to normally without help. She is currently staying with us.

I cannot believe the extent of the damage in her house. She is displaced for two months until it is rebuilt/cleaned. The emotional turmoil she has been through (and us) has been tremendous. I am losing pay meeting with the contractors, etc. She is unable to return due to a lung condition she has until all the damage has been repaired. I will be pursuing damages and I am not a person to complain about "life's unfortunate circumstances." However, this is beyond stressful (she also just lost her husband). Hopefully this situation will be resolved.

I am drafting this mail after a complete dissatisfaction on the part of Electrolux after sales service team. I purchased an Electrolux refrigerator on 4 July 2004. The fridge broke down in the warranty period in Sept 2008 after which I have registered several complaints & in response, a few complaints were attended to but the problem persisted. The servicemen always changed the gas & said the problem will not recur. However, the problem still persists. I again placed a service request on 16/5/11 & spoke to Ms.Saani who asked me to call after 30 mins. After 30 mins we were given the number of Electrolux customer care cell, i.e, 18602001212. I spoke to Mr. Divesh (Hindi Section) on this number & obtained complaint No. PBLR1605110024. As no one visited till 20/5/11, I reminded the customer service cell & got fresh complaint no. PBLR2409110017.

On about 23/5/11, a representative (name not known) visited & asked to switch on the refrigerator & said that he will examine the fridge next day. He came next day & asked for the history of the services provided by the customer care by the service cell during the last three years. He promised to revisit after submitting the details to his superiors. Thereafter no one responded. Again, on 1/6/11, I called the service cell again & apprised them of all the details. Again, they allotted fresh complaint No. PBLR0106110091 & promised that an engineer will positively visit by 2/6/11. So far, no one has turned up. Kindly own up the responsibility & do the needful.

We have had our new Electrolux dishwasher for a few months and it is now leaking from the bottom left side of the door. We purchased 4 brand new Electrolux appliances in June 2010: double wall oven, 36" cook top, refrigerator and dishwasher totaling close to $10,000. We already needed to have the refrigerator replaced due to an issue (I filed a BBB & Consumer Affairs Complaint in November 2010 for the refrigerator). Now the dishwasher is leaking. The service that Electrolux contracts out to insist that we sign a waiver releasing them of liability of the damage to our new $10,000 exotic hardwood floors. I will not release any professional service contractor of that type of liability.

I spoke with a customer service supervisor, Ricky, today (February 26, 2011). He cannot get a service rep to come to my home today. Someone will get back to me on Monday (February 28, 2011). The service reps will ask me to sign a waiver if they need to pull the dishwasher out. I will not sign the waiver. I will never recommend Electrolux.

I purchased an Electrolux Cafe counter depth refrigerator in July 2009 from Lowe's in MA. Since the day it was delivered, it has presented significant functional flaws. The primary problems center around the ice maker which fails to produce ice in the volume suggested by the Use & Care Guide. Along with that, the ice maker has seen numerous replacements due to its total failure. Additionally, the ice/water drips frequently, ice shoots onto the floor presenting a safety issue, the left door gasket has shredded three times and been replaced, ice forms on the right rear vegetable crisper, and the thin coat of fake stainless paint on the interior of the ice/water dispenser is eroding.

This past week, the ice cubes that come out contain fine metal-like particulates, coming from the aluminum part of the ice cube maker. The water is clear, so the metal clearly originate with the ice maker itself. My initial calls to Electrolux resulted in denial of any knowledge of these problems and I was directed to contact one of their authorized repair places for service.

Given the product's repeated failure to live up to expectations and recognizing the need for future repairs, I purchased an extended service contract to mitigate further costly repairs and to protect my financial investment in a refrigerator. At this price point, it should be one of quality, not the junk that it is in reality. I resent having to spend this additional money for Electrolux's inability to stand behind its product.

We purchased several Electrolux kitchen appliances in April 2008 from Smithtown Appliance. To date, we have had every appliance serviced as each one of them malfunctioned in one way or another. They came with a one year warranty from Electrolux, which worked out fine when one of them broke down. The parts came FedEx'd within a week and they sent a repairman quickly. This happened at least two or three times during the one year warranty.

Luckily, I purchased an extended warranty through Smithtown Appliance because the repair work just keeps continuing. To date the refrigerator has been repaired, the dishwasher, the range twice, and the wall oven twice as well.

Presently, the range needs repair as well as the wall oven and I am at the mercy of the warranty company, appliance repair company, and the store where I purchased the appliances. I have been given the run around for months about this problem.

I was told that the parts were on back order, but I called Electrolux myself yesterday and was told that the parts are in stock. I should not have to order and purchase these parts myself.

Having to make call after call and telling the entire story over and over is infuriating.

I purchased these thinking that they were beautiful, high-end looking appliances that were reliable, but in reality are just junk. I will never again purchase an Electrolux product.

I was told that they will "stand behind" their products and I'm sorry to say that I'm not seeing much of that.

Chris, I am writing this to tell you how dissatisfied we are with our Electrolux Refrigerator. We purchased the refrigerator 1/8/2010 for $3099, Model # EW28BS71IS and Serial # 4A94901207 from Appliance Land, Annapolis, MD. We also purchased a dishwasher, dual fuel range and a microwave. Thankfully, we have not had any problems with these three appliance yet! From what I read on the internet and what our service people tell us, I don't know just matter of time.

Anyway, with our refrigerator, we have had it for almost 1 year now and it has made ice probably only 3-4 weeks off and on out of the past year. For over 3000 dollars, I expect more! I just called Electrolux for the 5th time for no ice today. And I have to take more time off of work. We had the ice maker basically rebuilt, had three ice maker computer boards put in and two front door display boards replaced. Below is a summary of our problems and contacts between Electrolux and myself. The response from Electrolux is unconscionable. We have had this unit for almost a year and it does not work! I am an electrical engineer and we design military telemetry equipment and I can tell you the problem is the design. It is a very poor design, shoddily manufactured, and the company does not care at all! These appliances are not worth the money that is charged for them.

We have an $800 refrigerator in the basement that is over 15 years old and it makes more ice than we can use! If I had my way, I would get a full refund for all the appliances and purchase some other brand. I am exploring our options. Best Regards, Donald **

**@L-3com.com

**@comcast.net

Here is a history list of my complaints:

6/9/10 - VIA replaced upgrade kit (board in back and ice mold with new thermostat)

9/29/10 - Called VIA they are coming out Oct 1 to look at it and call tech support.

Oct 7, 2010 - Called VIA to set up appointment for tech to install new parts. They will install new parts on Oct 12th.

Oct 25, 2010 Called VIA. They will be out on Thursday, Oct. 28 to diagnose. They called Oct. 28 and said they won't be out but will order display board and overnight to house.

Nov 30, 2010 - Called Electrolux 5th time: no ice; Clicking sound, large build up of ice up in ice maker ice mold hitting block of ice - reason for clicking sound! Electrolux called VIA while I was on phone.Here is a letter I sent to Electrolux on 10-25-2010:

We purchased a French Door refrigerator, Model EW28BS71IS, on 1.8.2010 and so far it has been nothing but problems. No Ice, no water, water leaking, front panel not working. We have had ice only maybe 2-3 weeks over the past year. So far, the ice maker board was replaced twice, the front panel board once, other ice maker components several times. The service company has been at the house 6 times. I reported to Electrolux at least 4 times, and today, I had to call both again for inoperative front panel.

This refrigerator is junk and I want to know how many times do I have to call for service to get it replaced or my money refunded (over $3000!) I am currently contacting the Better Business Bureau and several class action attorneys.

Here was Electrolux response:

Thank you for contacting Electrolux Major Appliances. We sincerely, apologize for the inconvenience. Our refrigerator is cover under a one year manufactures warranty. The appliance will need service, if the appliance was non-repairable, only then we would proceed with reviewing the file. Again, we apologize for the inconvenience. Again, thank you for contacting Electrolux Major Appliances.

Here was my response back to Electrolux (with no further response from them!):

We haven't been able to use the refrigerator fully operational for the last 9 months that we have had it. The ice maker has not worked properly and we have had to wipe up water off the floor in the past 9 months as well.

Spending $3100 on a refrigerator that is non-functional is more than an inconvenience! It is unconscionable. And for that much money and your reputation at stake, a one year warranty is a disgrace. So what you are saying if we keep having service until the warranty runs out we are out of luck!

I want to remind you, that we will get this resolved. I am currently in talks with several attorneys. We are also going to contact the US Attorney General, as this type of behavior constitutes fraud.

We purchased an Electrolux Dual-Oven, Dual-fuel gas range five days ago. To start, after removing the adhesive residue left on the top of the stainless steel when unpacked and installed, there are scratches left. I used "goo-gone" with a soft rag. Now, this morning, two days after install, the electric spark starters for the burners don't work - none of them.

I am going to have the store pick up the range and purchase another brand! The customer service person at Electrolux I spoke with this morning really didn't care one way or the other if we were satisfied or not. Great customer service!

I purchased three brand new Electrolux appliances in the last year. The total cost was over $8000 for all top-of-the-line' applinances. All three appliances have now had to be serviced because of one issue or another. I contacted Electrolux and the lady on the phone does not care about my anger and frustration and says that all she can do is to send out a technician to see the problem. Electrolux fixes it and cannot even muster an apology. I have contacted the company directly but they refuse to respond. I have contacted the store where I purchased it and they have contacted Electrolux but still they refuse to respond.

My husband and I bought a brand new set of Frigidaire Washer and Dryer from Lowe's in April of 2005. We also purchased an extended warranty for an additional four years. We had to have the water pump replaced within six months or so and then again later. This washing machine has had to be repaired approximately four times. At least two of those times we had to wait months for the parts to come in and one time, we had to wait because they sent the wrong part. Now the dryer has had to be worked on several times as well.

Yesterday, November 8th 2010, this dryer caught fire causing smoke inhalation for my family and could have been a lot worse had we been asleep or gone. I have called Electrolux-Frigidaire several times but have been told that it was what the extended warranty was for.

Now this time, of course, the warranty is over as of four months ago so we had to buy a new dryer. I can find the details when needed. The washing machine also stinks and has mold in it. We had to do without the washer and dryer for months at a time and had to go to the laundromat causing us to spend extra money on gas and washing machine and dryer expenses. The service calls were enormous as well and now the cost of purchasing a new dryer to replace the one that caught fire. Besides the financial damage, I had bad physical problems due to the stress of having to deal with all the things I had to get these problems taken cared of.

We dropped a vacuum off for repair at Aerus Electrolux in Elsmere, DE. A 4-5 day repair time was confirmed several times. After no follow up, we called on day 5 for a status. Since no one answered the phone, we left a voicemail. We called 6 more times over the next two days with the same experience. No one answered the phone and we left voicemails. After two days and 7 calls and voicemails, Erin returned my call stating she did not know when the vacuum would be ready and was unable to determine the status.

Nine days later, 4-5 days after the date communicated to us, we receive a call that the vacuum is ready for pickup and has been repaired. Payment was made in full. When we got the repaired vacuum home, it was clearly not the vacuum we brought in for service:

4. The numbers on vacuum do not match the original purchase receipt

After reporting this to the franchise owner, Tom ** denied this after clear evidence listed above and insulted me in my own home, stating I was impatient. Tom agreed to honor my request to update us Monday (two days later) with a status on the vacuum we brought in for service. We did not receive a call from anyone on Monday or Tuesday regarding a status.

I called today and spoke with Todd, who informed me that the part was back ordered for the vacuum we brought in for service and it was not ready yet. I asked Todd to have our vacuum at the shop (after being informed it was in another location) tomorrow morning and we would pick it up and expect a refund for service which was paid in full and fraudulently provided under the guise of a different vacuum. The vacuum was not on site upon our arrival and they were unable to issue a refund.

I purchased a Kenmore Pro electric cooktop on 4/10/2010 from Sears. On October 14, 2010 the cooktop started a fire in my kitchen. The fire department ruled it defective merchandise. You can see the fire started inside the unit. My kitchen was damaged and had to be redone. Electrolux has informed me that these things take time and it will be a while before they can do anything. Their own insurance adjuster told me to go through my homeowners insurance because it will take forever for Electrolux to act. I have filed with my insurance because I have no other choice. It has been almost a month since the fire and I will not have an operating kitchen for at least another 2 months.

Sears is also at fault here because when I reported it to them they did nothing. It took them 2 weeks to get a technician to my house to deem the cooktop unrepairable. Neither corporation has asked how they can help or accept responsibility and I am left paying higher insurance premiums, a deductible and not having a kitchen. All they tell me is that there is a process and it could take 1 month or 6. I should not have to go through my own insurance; they sold and made the product that damaged my home but they can take their time dealing with it

Frigidaire offered me an extended warranty on my dishwasher that was 5 months after its one year warranty. It had been repaired once at 8 months old, so I took the warranty. We talked to them on the phone about it first and they stated we were covered from the day they received the check. They cashed my check last week and I called for service today. They said, "yes, you are covered from the day we received the check but there is a 10-day grace". So they canceled my warranty and dismissed me as a pre-existing condition. They are supposed to send my money back and now, I have to get a broken dishwasher fixed that's not even 2 years old. Nowhere on the paperwork I have does it says anything about the 10-day grace. Perhaps, it is in the warranty that's supposed to be mailed to me. If they're going to offer it from the "day they received the check", they should honor it from that time.

My Electrolux Pronto 2-in-1 was recalled March 2009 and since mid-September 2010, I've been trying to get a box from Electrolux to send the hand-held portion of the stick vac back to Electrolux to be replaced but I have been getting the runaround. They keep telling me that a box was sent which was never received. I have called numerous times and each time, they tell me that I have to wait.

I don't think they will ever replace the product. When am I going to get the box so I can send the darn product back for replacement? They said that I should have five boxes by now.

I am a 75-year-old single woman who has been unemployed for almost two years and without the stick-vac, I cannot clean my hard floors prior to washing them. When is this awful company going to do what's right and get a replacement to me?

What I am asking at this point is. Is there a class action suit against Electrolux for their dishwasher model # EWDW6505GS0. I purchased mine from Best Buy and was installed on 4/18/2008. It had several occasions of error 1, water in the tub. The first service date was 4/6/2009, no leaks were found. The second service date was 1/5/2010, no leaks were found. There were a couple other times of water in the tub code when I did not call Geek Squad, as the dishwasher began working in a few days. The third service date was 9/16/2010.

After several visits, parts were ordered and leak repair kit #158425501 was installed first. It did not repair the problem. Then, a console #154808106 was installed. Completion date was Oct. 5, 2010. On October 10, 2010, I got an error 11 code, drain valve. It straightened up after I reset and it washed dishes, but not cleaning as usual. On October 12, same error 11 code. There actually is water in the tub, and machine will not drain, though it was sold to me saying if there was a problem, the machine would first drain and then quit.

Electrolux warranty is out, but I purchased an extended warranty from Best Buy. Are there other complaints on this model?

From the day we purchased our French Door Refrigerator in October of 2009, we have had continuous problems with the ice maker. To date, the problems continue and we are going on our 9th repair with 5 different repair companies. At this point the ice maker has a broken part due to incompetence of the technicians and the issue has not been resolved. Every time a repair is made, the doors are kept open long enough to warm the food in the refrigerator and I have to throw out any food I feel could have been affected.

Chris ** emailed me that due to the age of the oven he would not be able to assist me. I purchased a Frigidaire Wall Unit in November 2003. It was installed. In August of this year, I noticed the hinges on the door were lose. Called Royal Appliances here in Houston and the technician told me that this has been an ongoing problem and since the unit's cavity had pulled away there was no way the unit could be replaced. The technician called Frigidaire regarding the problem and they told him to have me call in. I called and they said, I would have to purchase another because of the age of the oven. I am having to use tape to hold the door close to cook in it.

When we decided to purchase appliances from Lowe's in February 2009, we selected their top-of-the-line appliances--Electrolux. We purchased practically their whole line--range, micro, fridge, dishwasher, washer and dryer. So far (by September 2010), we have had problems with the fridge (door damaged), range (cook-top came undone), dishwasher (water not draining--dishes remain dirty) and the washer (door would not open). The Electrolux services are horrible. We additionally purchased a full extended warranty.

When you call them, they have no cross reference to warranty information and they cannot locate your contact information if you give them your warranty policy number. When their repair people--which are from a local company--they hardly ever have parts. On September 17th, we learned that the part required to fix our washer is back-ordered and will arrive on October 1. We cannot use one of the most expensive washer until then. I highly recommend never buying any Electrolux appliances.

Electrolux drawer broken and machine is putting holes in all our clothes. The service man said the washer is doing it. He cannot find any problems but the machine has snag when the washer spins our clothes. I have lost a ton of new clothes to hole from this washer now it's buzzing, called for service again. Won't drain. This machine is not even a year old yet. My pottery Barn couch seat covers were washing when it wouldn't drain and it's 11 at night, no laundromat and these covers cost $500 to replace and the soap sitting in them ruined the color. I tried washing them out in the tub. I washed the covers a couple of times per week and this time this lousy washer has broke. Electrolux, I will lemon law this machine and never buy Electrolux. I had a Kennmore Front Loader for seven years before we had a flood, never a day's trouble, clean my clothes so much better. I have five kids and I need a washer everyday. I just bought this and I cannot afford another washer. I don't know what to do.

My 30" electrolux in-wall oven was preheating to 375 degrees. It had reached it's temperature when all of a sudden the oven lit up with flames, made a loud crackling noise and went black. I called 911, but decided the danger was over. I opened the oven door and smoke billowed out. We found that the convection coil had caught on fire so hot that it created a hole in the metal backing of the oven.

I was grateful it did not go any further and start the wall on fire. We contacted electrolux, but being that the oven was 4 years old and no warranty, we really had no recourse. After several phone calls to management with a few verbal threats thrown in they agreed to pay for half of a new oven. This was extremely scary, it makes me not want to bake anymore.

I purchased Electrolux refrigerator September last year. I have had numerous repairs on ice maker. I have requested replacement or money back to no avail. Very poor quality refrigerator. I would not recommend to anyone. I just threw away $2500.00 dollars.

Bought an Electrolux gas range and have had issues with the high burner located on the front of the stove, next to the knob. When igniting the burner, it literally explodes and burns your hand; it has cinched my arm hairs. Then when you try to lower the flame, it goes down to almost off.

I have dealt with the manufacturer, Frigidaire, the appliance store where it was purchased, and with the extended warranty company (Warrentech). Four different technicians from two different appliance repair companies have attempted to repair over seven visits (tickets) but with no resolution. Their response is that there are no adjustments that can be made and, therefore, just 'turn it down'. The critical problem is not adjusting after the burner ignites, but the initial start! Everyone is essentially telling me that my brakes don't work and can't be fixed; so, therefore, I should just drive slow! This issue has been ongoing since May 2010 under manufacturer warranty. But because it has been past their 12-month warranty, I need to work with the extended warranty company. Of course the extended warranty company is saying that since it was initiated under the manufacturer's warranty, the manufacturer should replace. I simply want it fixed.

The burner cannot be used. Anytime that the burner ignites, it will burn you hand. The flames overwhelm any size pan and when you attempt to adjust, the flame is minimized to the point it only simmers.

Frank is not the issue he was rather helpful he was a supervisor. I spoke with him after the first woman hung up on me after I said I could have lost my house. I purchased a D/W from Lowes Home Improvement, Frigidaire Model# FDB105REQ2/ Serial #TH81194251. I should have researched this product better I have found numerous complaints on Lowes website over this and various models of their dishwashers. Two days after the warranty ended it had begun to sound like a freight train. I posted a complaint at Lowes.com. It seemed an inherent problem with their machines within a few months or right after warranty.

My whole call in the first place was not expecting any money since it was out of warranty but to make sure this didn't happen to someone else. I checked Lowes.com and found another recent complaint August 2010 that said his element melted down into his new D/W and destroyed his cabinets. I told Frank this distributor of elements needs to be checked on. I don't know if it will happen so I am now contacting consumer affairs. I feel this is not an isolated incident after just reading another melted unit. Will it take a house burning down and or loss of life for their units to be investigated?

I purchased new stainless steel Electrolux refrigerator and dishwasher Jan. 11, 2006 from Airport Appliance, Hayward, CA. I live alone, use dishwasher 1-2 times per week. Under 5-year limited warranty, parts are included for free, consumer pays for repair. Beginning in April, using the "authorized Electrolux repairman" Mr. Appliance, diagnosed it would not wash dishes, ordered wash pump on 5/14/10. He replaced that and would not work. He talked to Electrolux Technician and in total six times at my home to repair, last on 8/16/10 replacing wash pump, drain pump, connector for pumps, electrical board, all three washer arms, another time and another new electrical board. It still does not work/wash - only drains- the original problem over 3 months ago.

I have talked to the sales company, the Electrolux sales supervisor and can not get anyone to agree that it is not fixable. Electrolux or Airport Appliance should stand behind the appliance and replace it! Electrolux stated that if this happened in the first year, they'd replace it, but not after one year. I read them the warranty manual and it never states that they will replace it, let alone when. It does spell out lifetime coverage, up to 5 years etc. But if you can't fix it, and it is only 4 and a half years old then they should advertise that the appliance may be un-fixable after 4 years! No one would buy it.

Frigidaire forced me to have more than 3 separate repair visits to fix my new refrigerator, which is a violation of federal law. They ended up having to replace the unit due to manufacturer defect. The new unit has the same problem and they refuse to do anything.

I purchased 3 products (stove, fridge, dishwasher) in July 09. By December '09, warranty repairmen had to come out twice to repair the stove and then the fridge. Then, after the repairman confirmed the issue with the fridge to be a faulty part (installed at the factory by Electrolux), the repairman was paid by Electrolux (confirming it was their issue). They have refused to pay for repairs to my kitchen floor, damaged as a result of the leaking faulty part. The are claiming they have a report which shows the part was not faulty, but they refuse to share this report. They are forcing me to file a claim against the installer - just a delay tactic. I believe they think that I will go away if they continue to try to deny.

On May 8, 2009, following an in-home demonstration, I purchased an Aerus Electrolux vacuum cleaner, model no. GRDNUR N00024 U from a dealer representing this company, a franchise owner. The cost including tax is $1,478.24. I was an embarrassed 74-year-old now when I realized how exorbitant this price was in comparison to other high-end vacuum cleaners. I went to the company website aerusonline.com in an attempt to validate the price. This was unsuccessful. However, I was able to speak to a person in customer service. She had no information regarding the price, nor could she refer me to someone who would give me an unbiased quote. She did send me a replacement HEPA filter, the one I had fell off with the slightest bump. The vacuum is not easy to move about and the cord does not retract, it's cumbersome to use! The attachments are another story.

In April 2010, I wrote to the BBB because I felt the price was inflated. Unfortunately, they do not handle this type situation. "Not within their purview". I'm still feeling frustrated. I sent a letter by US mail to the main company at Aerus LLC 5420 LBJ Freeway, Suite 800, Dallas, TX 75240. I never received a response. On June 5th 2010, I wrote to customerservice@aerusonline.com still requesting an "unbiased price quote". Eventually, I received a call from a woman who used her first name only. Again, she could not quote the actual price, but would have another person call me.I received her call, also first name only. She asked if I was using it, gave no price quote, but did say she was sure other people paid even more. I feel certain that I have been overcharged No one seemed to know the actual price, and the main company in Texas did not have the courtesy to respond.

Electrolux EIDW6305 Dishwasher. Purchased dishwasher on 5/22/08. Had four services calls in 9 months. Water does not drain. On 2/4/09 Electrolux replaced faulty dishwasher. Three more service calls for the same problem. Now the dishwasher is not covered under warranty and the most expensive part on the machine the circuit board needs to be replaced. The machine is piece of junk.

On 5-8-09 a fridg was purchased at Conns in TX. On 3-29-10 the compressor had to replaced and after many calls to the home office it was delivered to my house after I was told it would have taken 3 weeks by the repair person to recieve the part. It was repaired on 4-5-10. On 5-20-10 the fridg was not working again. So I called the main office again and they said they had a repair kit to fix the problem. Only the repairing would be on the outside of the fridg instead on the inside.

The kit arrived at the repair shop and he came over today 6-17-10 to repair my fridg which I have been without since 5-20-10. He arrived to repair it and opened the kit up and found that a main piece was not in the kit. Now I am without a fridg again until the piece is sent to him. What my main problem is why wasn't I told that this was going to happen again after the compressor went out before.

On May 3, 2009 our home burned to the ground. We managed to escape, awakened by the crackling fire. Thus began months of hardship that included being displaced, transferring my children to another school, dealing with insurance and mortgage companies, banks, contractors -- one of whom stole our money and never completed the work and a car collision where a woman rear-ended our vehicle and totaled our car. When our home was finally completed December 23, 2009, we looked forward to peace in our brand new place equipped with brand new appliances. That didn't occur. Though I was especially excited about my new kitchen and the Electrolux suite of appliances, the refrigerator didn't work. It would not dispense ice or water.

I contacted Lowes and they directed me to an authorized Electrolux repair dealer -- Twin Cities Appliance Service Center (TCA). Due to the holidays, TCA could not come until three weeks later on January 14, 2010. After several parts ordered and subsequent repair visits, the repairmen determined the water filter freezes and prevents operation of the door dispenser. The door dispenser continued to fail until the weather warmed to the 60s in early April 2010 and we figured out if we kept the top drawer of the French door refrigerator full of stuff, the ice and water dispenser worked. I was disappointed and found it ridiculous that I had to wait for warmer temperatures and maintain a full freezer. After all, a refrigerator is supposed to work all year long, not just during certain seasons and under certain conditions. But I was willing to live with it so as to avoid the constant phone calls to and visits from TCA. Electrolux sent me a letter dated February 25, 2010 stating the extension of my warranty until December 23, 2012 -- "In an effort to demonstrate both our genuine commitment to customer service and our confidence in your appliance[.]" Afterwards on March 9, 2010, Electrolux sent me a check for $250.00. These customer service gestures occurred after 3 service calls on a refrigerator that had only caused me mild to moderate amount of inconvenience in time and effort.

I thought we got a handle on the refrigerator situation when, on April 15, 2010 I noticed a pool of water collecting in my basement. I contacted a plumber who discovered the leak originated from the refrigerator water line, a floor above. I immediately contacted Electrolux by phone to make a claim. Now, a month and a half later, Claims Department representative, Laurie S, writes me that Electrolux will only offer the lower repair bid as a full and final settlement of my claim. I countered with the lower bid and the plumber's bill, the representative denied my request.

It is improper that Electrolux refuses to pay the plumber's bill related to the malfunction of an appliance that damaged my home -- especially after Electrolux took written responsibility for the malfunction of the offending refrigerator.

In May, I received a letter dated April 19, 2010 letter outlining the seven items Electrolux needed to process my claim. Never mind I had to call twice to get the letter and that the letter told me I had to provide those items within 30 days and the envelope was actually post-marked April 30, 2010. My assigned claims representative, Ms. S, told me I could provide the items as soon as I could. Those requested items were e-mailed to Ms. S the morning of June 1, 2010 at 10:15AM. I included a copy of the plumber's bill for $250.57. Unfortunately, Ms. S e-mailed me a letter, dated May 28, 2010, several hours later (June 1, 2010 at 3:53PM) stating my claim was already evaluated four days before and Electrolux would only settle for $1290.00, the lower of the two repair estimates. I find this wholly insulting and incompatible with the customer service I previously received from Electrolux regarding this same appliance.

First, the settlement evaluation was done before the requested April 19th items were sent to Ms. S. This tells me the plumber's fee or any other documents I was instructed to provide were never considered.

Second, I had problems with this refrigerator prior to the water damage, incurring a total of seven service calls to my home. After the third service call, Electrolux, as a customer relations gesture, extended my warranty for another two years and sent me a check of $250.00 for the inconvenience. Now that the refrigerator has actually damaged my home and presented a far greater inconvenience than any service call, I've been presented with a low-ball offer as a "full and final settlement". I am entitled to compensation for all damages that directly flowed from the malfunction of the refrigerator, including the plumber's bill. I did not ask for the cost of time off of work (and ire of my supervisor) to let service people and contractors in, to be on the phone, to gather, copy and send documents, to take photos; the cost of making the photo CD, or for the sheer aggravation of and loss of brand faith dealing with a faulty appliance. It is illogical to give me a check for $250.00 after 3 service calls and no damage to my home, and only offer money for the water damage to my home when the refrigerator actually ruins a part of my home. I deserve compensation for the plumber's bill.

Further, when the repair does occur and mold or more extensive damage is discovered (since it's been nearly two months since the water leak), I would be foolish to sign the settlement offer for just the $1290.00, because I would have no recourse for any additional, hidden cost.

I contacted Ms. S for re-consideration of the original offer and didn't hear from her for a week! It was only after I contacted Customer Service and left a message on the Claims Department voice mail that I heard back from her and she refused to amend the offer. I then left a voice message for her supervisor, Ms. Barbara B, to contact me and have received no response. It is radio silence. I suppose this is the customer service impression Electrolux wants to leave me with is take our minimal offer or get nothing at all, not even the courtesy of a response, after our appliance damages your home.

There should be a class action lawsuit since i found that this is a common problem with all of there washing machines. I just want others to see what i have been through so they know what to expect. I now have a brand new washing machine thats defective and i shouldn't have to worry that i may be out $1,600 any day now. They should be extending there warranties on these machines due to the problems. especially for the amount of money you pay

I purchased a washer, a Tumble Action Washer, top-of-the-line, and an Affinity on July 1, 2006 and an Affinity top-of-the-line dryer on July 1, 2006. A year goes by, then suddenly, the washing machine isn't completing the cycle. So my husband checked it, opened it up, and came to find out that there's a trap, that it's clogged. So we unclogged it. It's working OK.

Then another year goes by, and the drum of the washing machine locked up. I called a repair company, D and J Appliance. They came by and looked at it. They told me the problem. They came back again and dismantled the washing machine. I found out my sock got caught up behind the drum. I took the sock out and put the washing machine back together again. Now, I have to buy a lingerie bag to put my undergarments in. This happened another year too.

Now my washing machine is acting up again. It is not completing the cycles. No one can fix it, not even D and J Appliance. Then our dryer isn't drying the clothes, so I called D and J Appliance again. They came out and looked at it. They told us the element was bad and damaged, so D and J Appliance came back out to our house when the part came in and fixed the problem.

Now the same dryer is squeaking, when it is drying our clothes off and on. We only had them for four years now. Then we have a top-of-the-line Frigidaire refrigerator and noticed that something was leaking water, because our kitchen floor and brand-new wood floor was soaked with a huge poodle of water in our house. I went behind the refrigerator and noticed an internal water link. I shut the water off and fixed the link.

$10,000.00 of damage in our house. We reported it to our insurance company and got the problem fixed. Never again are we purchasing a Frigidaire product. I'm very angry and disappointed in their products.

I bought washer dryer set on 1/3/09 from Best Buy. Their repairman has become almost a permanent fixture in my house. He has replaced so many things I can't keep track. The set has damaged, floors, walls, rugs, clothes and even burnt clothes in the dryer. I lost all my daughter's brand new school clothes (some never worn) from the dryer fire. My husband has replaced special order ceiling tiles from water damage, had rugs and clothes ruined from bleach flying out of drawer. The most disturbing is the fact that my house would have caught on fire if this dryer issued was not fixed. I was promised a new washer and dryer and today, I went to the Best Buy and was told I could not have them because they can no longer get that one. I am tired of the runaround. They also wanted me to take money of $225 then $150 for damages. My damages are way more than their hush money. I find it insulting.

I purchased an Electrolux French door fridge and right away the ice maker died. It was fixed and then died again. I was told that it would take 6 parts to fix it but then waited over a month for parts. Finally, Electrolux ordered a whole new fridge for me. Believe it or not, this ice maker is now not working either. It is filled with a giant block of ice! I was told that there are many problems with the ice maker. Help! I keep taking days off work to unload my fridge and to meet with repairmen. This has been going on for almost a year.

Having recently purchased and installed a new Electrolux induction cooktop, model E30IC80ISS, I requested the additional Chantal Saut & Serve pan with lid. This item is supposed to be in addition to the included 10" omelet pan. This extra item is described in a sheet of paper referenced by document '318371800'. Unfortunately, contacting Electrolux by email, phone, online registration and US mail proved fruitless.

Electolux customer service did not know what to do. They were unresponsive and recommended I contact Chantal. See Electrolux reference number 71163083. Contacting Chantal was even more fruitless. Email is unresponsive. I called Chantal customer service by phone and the number rings and no one picks up. I do like the Electrolux cooktop. It is pricey, but it performs very well.

I bout LCD HDTV KF-50WE620 in 2006 (new). In June 2009, smelled burning plastic, dark screen. "Sony"said I have to change lamp which they sent to me for $260. In February 2010, same problem-bad smell of burning plastic. Rep. from "Sony"opened TV. The inside lamp, plastic and wires around melted together. At my home I have all electronics from "Sony". But no more. This is the worst company for me, my friends and relatives.

I bought a new refrigerator side in 2005. In about six months, the outside surface started to rust. I complained about it. They finally replaced it a year later in 2007. The next one, they replaced it started the same thing. I called and called Electrolux about the problem. That's when they mentioned to me that Lowe's put an old refrigerator which was a 2007.

I ordered a complete set of Electrolux Icon appliances for my new kitchen. So far, all units except my dishwasher have had problems right out of the box or shortly after. My history with Electrolux Icon so far: the fridge was dented upon delivery and was replaced before installation. When dispensing ice, the replacement likes to spew ice chunks across the floor.

The cooktop has a dented knob. An area on a grill was missing enamel upon delivery and is now rusting, The built-in microwave shorted out itself and tripped its dedicated breaker. It took months and three on-site visits to fix the issue (bad door switches, bad wiring from the factory and a known history of problems per the repair guy). And the built-in oven has bad LED. Its fix is unknown at this time.

We redid our kitchen in late 2008. All new appliances are mostly Electrolux icon. Supposedly high-end stuff, certainly we paid a lot for it. Here's the history:

Icon infinite induction top. Probably assembled wrong at factory, damaged wiring and boards, it didn't work from the start. After several repair attempts, it was replaced by supplier.

Icon fridge door seal gets cut by the bottom drawer, vegetable drawers cracked and chipped, slides work poorly. Seal replaced by warranty, cut again.

Icon convection oven. First time we ran the clean cycle, the glass in the internal door panel blew out. Door was replaced. Still didn't work, reason was failed temperature sensor. Both replaced on warranty. After months of arguing with supplier, oven was replaced.

Icon speed oven. Stopped working weeks ago, several weeks wait for part. Finally today, service man replaced a switch in the door of the oven. An assembly had fallen off and the system shorted through the switch, possibly due to a loose internal screw. Cost of a simple switch and fuse is $80, complete repair with labor $240.

The result is that every single thing we've bought from Electrolux has required major repairs or replacement. They never even had the courtesy to reply to my letter of complaint.

I have a PLEC30S9EC cooktop. I realize this model is not listed under the current recall. However, I just began to experience the same behavior as those in the recall. One burner, all of a sudden, would not turn off or accurately apply heat until I shut the breaker off. Upon restoring power, it began displaying an error on that burner display. Eventually the error message will go away and the burner will turn on, but again goes to the highest setting when switched to the off position until I disconnect power at the breaker box. This is obviously a defect and I feel it is unsafe to leave the breaker to the stove on.

I have had a double oven Electrolux cooker, model EKC6049, since 2007. I have always had trouble with putting in the shelf support in the top oven. I now realize that I have two right-side shelf supports, and the left one is never going to fit. I have managed, but the shelf slopes. I know I should have noticed this before, but I took it for granted that the parts were correct. It was only when my husband had a go that made us realize what the problem was.

This is not fit for purpose. I took them back to the shop where I bought it, and they said to get on to Electrolux as they could not help. I hope you can supply me with the right shelf rails.

I purchased $9000.00 worth of Wave-Touch appliances in August 2008. I have had nothing but problems ever since. Mostly with the refrigerator, they extended the warranty for 1 year and told me they were working on a "fix" for the problem because they had so many complaints. To date, there is no fix. Customer service is useless. I have read many consumer complaints about Electrolux appliances online. Is it within my rights to pursue a refund from them, or demand they replace at least the refrigerator? What about a lawsuit?

My brand new Electrolux refrigerator is going nuts. First the main board was going berserk so they sent someone out to replace the board. Upon doing this the entire refrigerator died. Now I'm without a refrigerator until they get back on next Thursday and hopefully solve the problem. I think I have a lemon with Electrolux. Shouldn't have thought the name was the same as it was 50 years ago, because it's not. Don't buy Electrolux until they get all the kinks out.

They maintained their position, they kept explaining me that it is only a cosmetic problem. I guess I will have to keep calling them every 3 or 4 months to replace the old epoxy until the extended warranty I bought runs-out.

The refrigerator (my second unit after my first failed unit) continues to hover at temperatures of 48-50 degrees which is too high of a temperature to `Safely REFRIGERATE`!! And food is constantly spoiling as one cannot judge under normal product life timelines. One must either turn up the thermostat, which THEN in turns causes ice-buildup on the interior coils and rear wall, thus freezing produce and groceries in th lower drawer. Then in this refrigerator, one must manually press the `defrost` function in several instances of `defrost` cycles to melt the ice build up on the `interior coils`, This causes continual food spoilage either from juggling temperture settings to avoid warming, or freezing of produce in lower half of refrigerator. Seemingly some sort of sensor malfunction, but all parts have been replaces. This was exhibited behavior exactly as my first unit orignially purchased in 10/22/07, and continues after a few months of ownership on this NEW REPLACEMENT UNIT.

As with the freezer, this unit continues to run TOO cold, set a `1` the unit continues to `ice-up` as well, having to repeat the sequence of `manual defrost` cycles to rid the coils of ice. BOTH units have temperature regulation FAILURES.....not able to safely refrigerate foods safeley. This is my `SECOND` complaint filed with Consumer Affairs, and third with Electrolux only to be ignored by both regarding this ongoing issue with the particular Electrolux Appliances.

This is dangerous business to sell product that is NOT FOOD SAFE and is dubbed PROFESSIONAL when it is lacking thorough quality control. As well as a manufacturer as big as Frigidaire to be allowed to circulate faulty product through the country without ANY CONSTRAINT, is there no National Oversight for this? As this has been fully documented their product failure(all ranges of levels) is not ISOLATED by now means, hundreds if not more have had the same problems with these units, as well as other product line....online complaints are common, this should be addressed please ANSWER!

Bought a Professional Series range and microwave in 2006, and the stove had immediate problems. It took almost two months to get it to work, ending in a full replacement. Now in 2009, the burners go on by themselves and cannot be shut down. This is a smooth-top drop in, so the fire hazard is HUGE since the stove is effectively part of the counter. I called the service line at Electrolux expecting cooperation.

After twenty minutes of serial numbers, model numbers and information, they told me that as a 'good faith gesture' they would pay for either parts or labor. I was dumbfounded. I asked to speak to a supervisor and was promptly disconnected. Another call (and another twenty to thirty minutes going through the exact same information - toll call too) and the new person offered me only free parts. After suggesting that this might be a class-action suit given the extreme hazard, he offered free parts and labor. I called the service company and four days later they came out, charging me $89.95 for the service call, told me not to use the stove, and said it would be a week or more until the parts were in, then they would schedule a return visit.

I will NEVER buy an appliance from this company again, and I suggest that anyone shopping for kitchen appliances avoid this company. With a defect like this with the potential for serious property damage and even injury (what if the thing had gone on at night??) I expected over-the-top support, and instead got treated like they were doing me a great favor paying for part of the repair. This is a manufacturing defect; please please please look into it before someone gets their house burned down or killed.

After this time passed I called again and this time I was told it had not been shipped and there was no forecast date for replacement. Spoke with a supervisor who simply said whoever told me the replacement had been shipped was wrong...period! Very rude and no explanation why I could not get my replacement other than that they get thousands of units and have been out of stock of replacements for months. No one told me this when I called to report the recalled unit.

Ironically, local stores now have the new units in stock for sale and we as consumners who already paid for the units cannot get ours replaced. No efforts to contact someone beyond the recall center have been effective. As a result, I have had to use my regular Dyson vacuum to clean areas that I used the electrolux stick vacuum for. It is heavy and hard for me to handle, resulting in injuring my back and arms from the use. I eventually had to purchase another stick vacuum from another manufacturer while I am waiting for my replacement. This has cost me $60 for something that I had already paid for.

Front load washer has continually damaged items I have washed in it. From creating holes to actually totally shredding items. They replaced the machine once for me and the new machine needed a new seal around the door, so they replaced it and then the new machine has continually torn items as well. I'm at my wits end. Customer service has been no help at all!

quickly responded to a question I had regarding the wheels falling off of my vacuum. Said they would send a replacement part and have never heard from them since and they have totally ignored any inquiry emails since.

It is now 4/24 and they have totally ignored over 3 emails I have sent regarding the status.

We purchased a GE dryer that was defective. There was a large gap between the drum and the frame of the dryer. Clothes would become caught in the space and holes would be made in the clothes. We called GE for service. Three times they came, but were unable to repair the manufacturing defect. One of the technicians stated This was a defect and there was no way to repair it, but don't tell GE I said that. All of them indicated there was little they could do but try and file the sharp edges down. GE eventually replaced the dryer, but NONE of the service reports stated what the calls did or what was actually wrong with the dryer.

The significance of this I suspect was to prevent any payouts by their insurance company (Electric Insurance) or the original manufacturer (Electrolux). In any case, we are our just under $1,000 in damages (less Depreciation) and Electrolux has denied our claim for everything from the file date to the lack of comments in the technician reports. Each time I dispute the new issue, they make up another. i suspect the policies at GE are done intentionally and Electrolux's denials and displacement of information are also attempts to prevent consumers from getting reparation for poor product design.

Roughly $900 of clothes (less Depreciation) and costs of doing laundry offsite with commericial dryers.

An Electrolux Washer was delivered to my new home? one day after closing escrow. Within a few days, the Electrolux Washer flooded my upstairs (location of laundry room) and downstairs. The cause of the flooding was a defective cold water valve that was known to Electrolux during two days of production. The defective units were not recalled or repaired. Thus far, Electrolux has not accepted responsibility for the damages or made any repairs. As a result of the flooding, I have flood and mold damage that will need to be repaired over the next 2 to 6 months. I will have limited use of my new home? during this period. THERE ARE MORE DEFECTIVE WASHERS OUT THERE, SO BE CAREFUL.

I'm sure I spoke to a complaint dept. that is located in another country. I was informed by the customer service reps. that they were sorry, but that the product was out of warranty. I tried to no avail to stress to them that the product was faulty, and that it poses a safety threat to consumers.

At this point I have no means to cook on a cooktop. The cooktop is currently jammed into my pots and pan drawer. We felt it best to leave the cooktop where it sunk until someone can visually see the damage.

Over a month ago I called this Company to request service on my microwave that is not heating up. When I called they ask me to call Harp to request the service. I did call Harp, and they sent a tech to fix it. The tech was not able to fix the microwave because he sauid that the microwave need it two parts. He got on his cell phone and called his Company (Harp) and they said that the parts were not in stock and that they didnt know when to expect them but that they will call me back to let me know the expected date and if they could rushed the parts they will. Well, I never received a phone call from Electrolux nor Harp ever.

I was desperate for these parts because I have a 6 month old baby and I truly need the microwave, so I went online and order the parts through PartSelect on 1-14-09 I have not receive the parts yet, so I calle to find out the status and Part Select said that one of the parts will be available at the end of this month and the other part will be available on 3-23-09 so they sugested that I should call Electrolux to see if they have the parts. I calle dElectrolux again today 2-19-09, and they claim that the parts are not in stock. Well, this is extremely frustrating specially when I have puirchase the warranty for all my kitchen appliances and the cost of my appliances was $5,000. At this point I would like the microwave to be replaed becasue I dont wish to wait another month without a microwave, and I really expect someone to call me from Electrolux. I truly hope that someone reads this email quickly and I get some help on this matter.

Electrolux upright bought 4 yrs. ago at a Lowes (or Home Depot). Within 9 months of purchase the handle and insert for attachment broke. I paid approx. $100.00 to have it repaired. Approximately 1 yr. later the handle broke in the same place. I called Electrolux directly and they mailed me the replacement part. About 6 months ago the handle and attachment broke again. I called the company and was told that since the vacuum was out of warrenty by 2 yrs. there was nothing they could do. I purchased the Electrolux because of their stellar reputation and have been thoroughly disappointed with the vacuum. I will purchase a replacement vacuum now, but it won't be an Electrolux.

I'm trying to find out if anyone has had a problem similar. My Frigidaire dishwasher (2003) Model FDB710LCB0 has racks that are disintegrating; rusting inside and breaking off. This is my fourth dishwasher and this is a first. Any comments, please. Otherwise, the dishwasher performs well and other than racks disintegrating, I have no complaints.

I purchased the Electrolux Z3042AZ back in September and since I bought it it has had FIVE fan belts! The suction is very poor no matter what surface and setting it is on. We took an extra warranty on the product thinking it would cover any eventuality but when we returned the product to Currys they flatly refused to do anything claiming the fanbelts are not covered. We are totally dissatisfied with this product and hope you resolve this problem. Awaiting your reply

I purchased a Fridgidiare dishwasher 2yrs ago and I have recently discoved that it has been leaking for some time now. I was unaware of it leaking because it was installed in its on cabinet. After turning the dishwasher over I was appauld at what I saw someone had tried to repair a crack located in the bottom of the dishwasher with some putty. I called to complain but my dishwasher was out of warranty.

I then called Beth at Electrolux and she explained to me that there was no way that this could be true because they do not sell defective products. (Well they did this time!) I now have a dishwasher that I can't use, mold, wall damage and damage to my cabinets. I was offered 40% rebate coupon it I would purchase this product again. I feel that I shouldn't have to accept 40 % because I didn't get a 40% discount when I purchase this product. It should be replaced for free.

We purchased a stand alone refrigerator and freezer. The built it kind that have custom cabinets around them. The first unit was defective so after having it serviced 3 times the manufacturer replaced it. The second unit was also defective. After having it serviced 3 times the manufacturer replaced it.

The third unit is also defective. A repair man is coming this week for his third visit. All the repairs are for the same problem. The unit does not defrost and ice builds up on the coils and the temperature remains above 45 deg. We have had no luck in talking with the manufacturer. We do not want another unit from them. We would like our money back that we paid for the set plus the money to fix our cabinetry. There are no other stand alone units available from any manufacturer that are the same size as what we now have. Any help would be appreciated. I know we are not the only ones having this problem w/this model. There is a website that lists many many complaints yet they continue to sell this model.

purchased 6 electrolux kitchen appliances and 2 were defective out of the box. Icemaker will not make ice and the Gas cooktop on burner would not light. After 2 and 3 service calls on both pieces Electolux finally agreed to replace items. The icemaker replacement was the wrong model and the gas cooktop leaks gas so i had to shut the gas off to use it. I have been promised by various people in there customer service that I would receive replacements again.

Finally they told me they didn't have the icemaker available and offered a buy back. I accepted but have still not received paperwork to do this. They told me today that the gas cooktop will be replaced this Friday. Not one individual has kept there word or followed up on the status my repairs. I have to call and leave a message with a supervisor but they do not call back only their subordinates who do not have any information to help me

we complaint more than thrice in the service centre about the voice coming from the AC. No body has taken the responsibility to repair the same . kindly take the action .

compensation required

In January of 2008 we bought a Frigidaire dishwasher from Lowes of South Parkersburg, WV. The unit is under warranty. After a couple of months I started experiancing problems with the panel board. In March of 2008 I spoke to a rep from Electrolux - they didn't know what was wrong. At times I had to turn the power off to clear it. In August 2008 the panel board wasn't working properly and at times it would not work at all.

I called Electrolux and they suggested a tech. come over to look into it. While he was here I asked if the dishwasher could be leaking (from time to time I noticed water on the floor). He investigated the unit and it was leaking. He came back again to add splashers on the sides of the dishwasher(apparently there is a problem with this model), this did not solve the problem.

I called Electrolux again. They said I had to get another tech. to look at it. Another tech. did, he tried to fix the problem (twice). I'm hearing about the procedures that Electrolux needs to follow and not getting a positive answer. All I am asking is for a refund and they can have this unit back. It's obvious this dishwasher had problems all along. And I do not want a replacement model. I'm not happy about areas on my floor where the wood is damaged. I was told by Ryan, a supervisor that I would have to file a liabilty complaint. I see it as more frustration, more procedures being explained to me, etc. by Electrolux. So I will live with it, but I want this matter resolved.

Needless to say I am very unhappy, frustrated and stressed over a problem that shouldn't even be happening. As stated above, the wood flooring is currently damaged and warping from standing water that resulted from leaks.

I heard a loud pop, more like an explosion, in utility room this morning and ran down the hall to check what had happened. My Electrolux Pronto 2 in 1 battery operated vacuum, which I was charging, had exploded with charred batteries and wires hanging out of vacuum and some on floor. The wall and floor had soot and debris all over it and also the handle that had been ripped off in explosion.

I called the Electrolux number and was first told to take it to the nearest service center for evaluation and that i guess they would order me another (which of course I do not want). I talked to a supervisor who told me to box it up and they would send a fed x truck out to pick it up. What if anything can I do about this dangerous situation and what should I expect from the Electrolux Company. I have taken pictures. Any help would be greatly appreciated. Thanks

I have bought an Electrolux Fridge model no DFF 40 from an authorised dealer in ahmedabad. The fridge stopped working on 2nd september 2008 for which i complained to the company and the customer care person said that the technician would come and check it out. After 4 days the technician came and said that one of the part is named as heater is not working and he will come and replace it after 2 days. The technician did not come after 2 days and i had to complain it again to the customer care about it.

After many complaints the technician came and just assembled the parts and said that the part which was not working is working now so there is no need to replace it. He gave me a receipt of 400/-Rs service charge and said that the fridge will start working again. After he went the fridge did not work and i had to complain about it again with the customer care.

The customer care person said that the please describe what has happened. They dont have any back up of my complains. After narrating the whole story again everytime i call to the customer care they say that the part which is not working is not available with the company and would have to wait for 3-4 days. Now they say that the part has to be imported from brazil as it is not available in the country so i will get it when ever it comes. It can take time around 6 months also.

I just want to ask that if the company is not having the parts with them in India then why are they allowed to sell the product. from last 24 days i have to live in hell without refrigerator with an patient at my house. I dont know if my Fridge is going to get working again or not.

Please help me to find a soution to deal with horrible Electrolux support here in Croatia. I have all home appliances made by Electrolux. One month ago my refridgerator (model Santo S 75438KG) start to act stangely, compressor is working but cannot achieve desirable temperature neither refidgerator, neither freezer. Fridge is under guarantee 3 more moths. First thing i did was calling authorized service once, twice, third time. Every time they come to pick up fridge and return it back after a week or so - nothing done, the problem remains the same...i'm desperate because i have 3 little childrens and i must have refridgerator. This model (Santo S 74538 KG) was exclusive model that costs me over 1.000,00 euros, so understand me.

Please help me as soon as possible, otherwise i'll have to go and make scandal in newspaper. I'm running out of patience. Contact me as soon as possible. The support is horrible, arrogant, they even wont to answer the phone. Someone here is obviously playing with electrolux brand reputation. Please help me i'm desperate. Big Thanks.

We purchased an extended warranty from Electrolux for our Frididaire fridge. We called for service and they sent out a company that replaced a valve on the water line with an incorrect part. It flooded our kitchen and basement causing about $20,000 worth of damage. They sent the same company, RSI, to fix the line again and they again, put on the wrong part. I had to call a plumber to replace the part.

Needless to say, not only did RSI put on the wrong part but they diagnosed the problem incorrectly. It was the ice maker and main water valve inside the fridge. They then sent out All Household twice but frididaire sent the wrong parts. They sent out the wrong parts again when the tech was to arrive the third time but to be safe... he called me first. Again, they were supposed to send out the parts... they've never been seen and my fridge has not been fixed in 4 months.

I have requested a new fridge at this point but they have only agreed to pay 80% IF I purchase one of THEIR products. I almost agreed today... BUT.. they want me to purchase it and they will REFUND 80%. I couldn't TRUST them to fix the darn thing let alone trust them with money that I cannot afford... THAT'S WHY I GOT A SERVICE CONTRACT. I have now sent complaints to the BBB, FTC etc. I'm praying that we may get help somewhere, my Dad is a disabled veteran and on a limited budget.

This has cost me so much time from work, hours of phone calls and a plumbing bill I should have not have to pay. Let alone the damage that's been done to my home.

I purchased a Fridigaire Dryer Sept. 2007. I called Electrolux in May 2008 to have my dryer repaired - it is still under warrenty. The company sent a repair man to my home several times. They told me they needed to order some new parts. They sent the wrong parts to my home twice.

I called & reported this to Lori at Electrolux. She is aware of the situation, & to this date (Aug. 15, 2008), my dryer is still not working. I called numerous times, & do not receive any return phone calls, or have any confidence that this issue will be resolved anytime soon. At this point I do not know what to do.

The dryers physical condition is fine. The dryer does not dry my clothes, does not display the proper heating, or timing settings. The dryer runs for apprx. 3 hours before the clothes are dry. My electric bill is a fortune!

This policy has been a complete waste of money. While not having a well working dishwasher is more of an inconvenience than anything else,the loss of work time as my husband and I are constantly put on hold, as well as the runaround from this company is extremely frustrating. Basically, if a company is not willing to follow through on its promises, it has no business being in business.

To The Electrolux. It is a matter of great regret that in spite of sending several E-mails to company [they] have not bothered to reply on a customer complain. Finally, I have issued a notice to the dealer and if I don't receive right attention I shall go legal way while Company shall also be made a party. I reproduce below the notice sent to the dealer for your reference.

FINAL NOTICE Dt:26-05-08. To The Next Retail Shop, Begumpet, Secunderabad, This is to bring to your notice that ever since the Electrolux AC 18 WCR was purchased from showroom on 04-03-08 vide bill no 147233, has not been working satisfactorily. Immediately after 2/3 days it was purchased it was attended once for service. Again after several reminders it was attended 2nd time on 01-05-08 by third party service agency TeckCare. They could do nothing and declared that the AC is ok.

We complained immediately after the same repair that the AC was not performing satisfactorily and the service technician came after 15 days for the third time but could not do any thing. It is having several defects on its thermostat as the compressor stays on for 5 minutes and off for 40 minutes, inadequate gas resulting in very poor cooling ie less than an one ton AC. It reported that it is not a 1.5 Ton AC as mentioned in your bill. It gives the effect of less than an one Ton AC.

This is the final notice served so that you replace the AC with in 7 days from issue of this letter failing which we shall be constrained to report the matter to: Consumer forum for redressal. Action against your organization for selling under rated goods to the appropriate law enforcing authority. Publishing the matter in the press. We shall not be held responsible for any consequent damage arising out of the same.

Refrig was suppose to be repaired but the was told to total and remove sticker Electrolux in Philkipines is where all calls are transfered and survey is not allowed to be completed at end of ongoing holds. No frig and no check.

We purchased a Frigidaire gallery for $375.00 from Spencers, paying money up front. Aug 06. Connected the product May 07 the delay was due to our trip to UK. Engineer from Goldwing Appliance was called out 3 separate occasions because the Freezer was not working in June 07/ Aug 07 and Oct 07. to replace parts. The Engineer commented that it would continue to break down. Electrolux have not been willing to replace the freezer and originally offered 50% of the original cost against another of their products.

We did not receive anything by post as promised for 6 weeks, so we called them again. After a lengthy telephone conversation, obtaining no satisfaction other than they offered to cut us a check for 60%, which we were still not happy about. An e mail followed which did not match up to our agreement by phone. They are basically telling us to go out and purchase yet another of their products to then refund us 60% off our original purchase. We do not wish to purchase any of Electrolux brand ever again. Beware of Frigidaire Galery Upright Freezers.

We must have thrown away approx $250.00 of product of which they are not offering any compensation. The stress of trying to obtain some kind of satisfaction. We are pensioners and do not have money to throw away.

For over a year now my Genesis Vacuum shuts off as if there is a short in the switch. Part of it is still running, but it won't work well.

I have tried to find someone to repair or replace this vacuum that we paid close to $500 for. Some places will offer to buy it and sell you another one but Electrolux is supposed to have a lifetime warranty.

We had bought a new air conditioner unit of Electrolux in the month of May '07, from a dealer named Darling ELectronics at Pondicherry, India. From day one it has been causing trouble and was repaired . Now they say the PCB needs to be replaced and all this within 4 months of purchase. We are surprised that a new machine would cause so many problems in such a short period. We had asked for a replacement, but there has been no response and had to endure an indifferent behavior from the dealer, the service providers and also from the service section of Electrolux . We are extremely unhappy about the product and the service . Is there any solution for this?

We are unable to use the machine for the past 4 months.

We purchased a Top Mount Frigidaire refrigerator, model # FRT18S6AWX in April 2007 from Western Appliance in Mountain View, CA. It was installed in the kitchen of a Swim and Racquet club, and though it runs 24 hours per day, it is used by members about 2-3 times per month. The refrigerator quit working in January 2008. A warranty service call on January 18, 2008, temporarily fixed the problem (the refrigerant had to be replaced). The refrigerator worked for a short time, and another service call was needed on February 4, 2008 when the refrigerator quit again. The repair man said that oil had contaminated the refrigerant line, and the refrigerator needed to be replaced. The repair man also said that they encountered this problem frequently on this Frigidaire model. The repair company called Electrolux to get authorization for replacement and were told that the warranty didn't apply because the unit was in a Commercial establishment.

I also called and talked with Peggy from Electrolux who referred the question to Lisa who called me back. She turned down the request for replacement and would not discuss the rationale for the rejection, simply saying her job was to call people and tell them that their claims were being refused. We had a regular home refrigerator in this clubhouse for at least 25 years with no problems whatsoever until it quit in April 2007. We checked the Consumer Affairs website www.consumeraffairs.com and found many similar issues with Frigidaire Refrigerators, many complaints and much frustration on the part of consumers with Electrolux. The failure of the unit was due to a manufacturing defect as is shown by the many problems reported on the Consumer Affairs Website and had nothing to do with any abuse on our part or the fact that it was in a Commercial establishment, a fact that allowed Electrolux to deny the claim.

It is clear that Electrolux knows of this problem, and does everything they can to avoid paying for replacements. Since the refrigerator needs to be replaced and is within its 1 year warranty period, they should accept responsibility for the defective unit and refund the purchase price. The economic damage is that we are out the cost of the refrigerator (about $450).

My freezer has been broken for at least 2 months. Today will be my 5th service call. As of 3 days ago the refrigerator is now also broken. The amount of time, effort, and food loss is tremendous.

Our Frigidaire refrigerator thawed out before Christmas. It is under warranty. We called Electrolux to get warranty repair only to find that their warranty repair people in our area would not come out to look at our refrigerator. They told us that it sounded like the compressor was gone and Electrolux would not pay them if they came out to look at it, as none of the repair centers by me works on compressors. We spent many hours on the phone woith Eletrolux and calling around to try to find someone that would do the repair.

It is now January 3rd and Eletrolux failed to provide warranty repair as promised when we purchased this unit. We finally found a warranty center that would come here to look at our refrigerator. We found out the name of this company through our local repair centers and not Electrolux. We called Electrolux and mentioned A@E to them and asked if they would call them for us, as A@E told us when we called that we had to be home between 8am and 5 pm. We told them we worked and needed them to come anytime after 3 pm. An appointment was scheduled and I had to miss work to be home for them. They called me at 11:00 am and told me they would not be sending a service man as promised. They told me that I would have to miss another day of work and they would reschedule me. After seeing all of the complaints about frigidaire on the internet, I started to worry that A@E would come here and not have the parts needed to fix our refrigerator.

I was left no other choice after many days gone by, but to go out and purchase a new refrigerator. Frigidaire did not stand behind their warranty. My refrigerator was under warranty. What good is a warranty if the comapny does not stand behind it? I think they sit back hoping that you will just go out and buy another refrigerator so they don't have to pay anything out to repair the one that carries their name. Do not buy Frigidaire.

We lost all of our food in our refrigerator. We spent hour after hour on the phone trying to get warranty repair to no avail. We had no other option but to go out and buy a new refrigerator that we could not afford. I lost many dollars over Frigidaire not standing behind their warranty. I lost work sitting here waiting for the repair people to come. This was an additional $150.00 lost.

I purchased a 1.5 T WAC model Electrolux Air Conditioner in July 2006. The second service on the unit was done 2-07. When we used the AC in May, it started giving some noise. The noise problems have continued since this last servicing. We lodged several complaints and requests to the customer care number. The technician visited two/three times in response. The adjustments were made by the technicians but the problem re-emerges after 1-2 days, always. Due to this we are not been able to enjoy the services of the AC and are forced to undergo sleepless nights. We have also talked to service head on 23-08-07 about our problems. He visited our home on 25-08-07 along with the technician, waited for 10-15 minutes and declared that the AC was working OK and left. They knew that the AC was in warranty they didn't bother to change any part or components. They simply tried to fix the problem temporarily which lasted only for 2-3 days and tried to extend the period so the warranty would not be valid. It is very sad to say that with no fault of mine, I am not getting the proper services of the AC. I now think the decision to purchase an Electrolux AC was one of my biggest mistakes. You are kindly requested to solve our grievance. I will be waiting for your guidance by email.

Purchased Frigidaire Professional Series double-oven stove in May of last year. Soon after, the back right burner would come on by itself.

I reported it to Frigidaire, and was given a ticket number and the name of 2 repair companies to take care of the problem. I called All State Factory Service, and they promised to be out to resolve the problem, came, took a look at the stove and left to return with the part. 6 weeks later, after not hearing form the guy, I called Frigidaire again and asked about the repair. I was told that the guy had submitted his invoice and been paid for the repair job. I assured them that my problem had not been resolved. An assistant called the Maytag Repair company, and they came to take care of the problem. Soon after I thought the problem was fixed, both rear burners would come on at odd times after only alerting me with 3 shrill beeps. I called to complain again, and was given 2 more numbers to call. I called Dade Maytag on 3/15, and Jerry, a female assistant, told me she would order the parts as she knew from my complaint what the problem was, and call me in a couple days to arrange for the repairman to fix it. 3 weeks later, I called her back and she told me that she had forwarded the repair ticket to the company that had first done the repair. The company said they had heard nothing from Jerry, but would call me in 1/2hr. I have heard nothing form them.

We purchased Electrolux Icon appliances for our dream kitchen in the summer of 2004.

We love the gas cooktop but the refrigerator, dishwasher and oven have been problematic.

The dishwasher has functioned OK, but the interior so small that moderately tall glassware cannot be washed, and a regular dinner plate blocks the mid-section whirling spray arm. Since you have to lay the plates over at an extreme angle, neither the mid-section nor the lower spray appear to be able to spray the surfaces sufficiently to actually clean the plates.

The fridge icemaker has been repaired three times, with new parts sent each time. After these three repairs and part replacements, it has worked steadily for about four months, but the icemaker bin must be VERY carefully jiggled into place in order for ice to be made. We rarely dump the bin, but each time we do, it is with great trepidation as bin removal has seemed to somehow trigger the need for new parts.

The oven appears to be the coolest thing on earth, with beautiful blue controls, wonderful racks on rollers, etc. Unfortunately, the interior glass exploded thirty minutes into the first cleaning cycle after we had used the oven for about six months. Luckily, I happened to be in the next room and hear the explosion, which resulted in a cascade of hot glass pouring out the bottom of the oven door and melting the hardwood floor finish. It took two weeks to get a part sent. The person who assisted me with the part said they had had one similar complaint.

The person who repaired the oven said many new products are being rushed to market and that he is seeing numerous problems never experienced before.

The hook that is supposed to hold the right-side nested wand keeps letting go of the wand everytime I vacuum, causing me to stop and go look for it when I need it. It gets very annoying to have to keep rehooking it every few seconds!

I have an Electrolux vacuum which is leaving white marks all over my furniture. I have tried to ask for help and they basically say I am misusing my vacuum. There are marks on my big-screen TV, fireplace and TV stand. MY walls are white, so I cover them with paint and you can't see the marks.

Lorraine should stick to vacuuming the floors.