efaucet.com

I ordered a glass shelf for the bathroom from efaucet's website in July 2011. When I hadn't received it in September, I called customer service. After trying to contact them five times, I finally got a response in which they said it would ship by October 1. When I didn't receive it by the end of November I wrote them and asked them to cancel the order. They wrote back and gave me a new shipping date of 12/16. I wrote back and said, no thanks, I just wanted the order cancelled. I received the shelf on 12/27. I called customer service and asked for a prepaid shipping label so I could return the shelf. After three weeks of emails in which they told me "no" in various ways and for various reasons, I was told if I had read the fine print I would have seen I could only cancel "special orders" by calling to cancel-- not by email.

I pointed out they had clearly received my email cancelling the order because they answered it. And their email said nothing about me needing to call them to cancel. They refused to send the prepaid label. Their service was so very blatantly bad that I am unwilling to return the shelf because I think it's likely they'd find some way to keep from refunding my money. Sure, I'm out $120 for a shelf I don't want. But I figure that's better than being out $120 for a shelf I don't even have.

In a world of Nordstrom and Zappos this is the worst service I have had in a long time. I had ordered a stainless faucet from them and didn't like the color. So I quickly ordered the brushed nickel so it would arrive in for me to host Christmas. Well, turns out they don't have the brushed nickel, but the site says they do and I guess the page that placed my order said "chrome" even though the drop down menu on the previous page let me place the "brushed nickel" option. I was supposed to have read the code that held the "-C" that appeared on the order page. After speaking with their supervisor, Amanda, it turns out I was supposed to notice the price difference between chrome and brushed nickel. Why would I if I was never interested in chrome?

I didn't know that I was supposed to scrutinize codes in order to order something. Turns out you do have to order over the phone with them or really read the code to ensure that you are not held with the 15% restock fee. The site let me order brushed nickel, and they don't even make it in brushed nickel. I will send back these two faucets and pay about $180 in restocking. They are reluctant to take any blame, and $90 of it is absolutely their fault. I will never shop here again and I will make sure my friends don't either.

We placed a telephone order for a complete toilet that the salesperson said was on sale. After four weeks, we received the bottom half. Presuming the order was arriving in two packages, we waited another 3 weeks before inquiring about the delay. When I inquired, I was told that I only ordered the bottom half. I explained the circumstances of the order and even gave them the name of the salesperson and the supervisor said she would research the invoice.

She didn't get back to me and after a week I called again and was told that I placed the order online so I was the one who had made the mistake. I reiterated that I had in fact placed the order online and there was obviously a misunderstanding (after all who would only order one-half of a new toilet?). There was no explaining or compromise. To efaucets, I was wrong, not them. Anybody need the bottom half of a grey toilet?

On July 18, 2011, I ordered a kitchen faucet, efaucet.com charged my credit card right away for $366.75. I called them on August 1 and they told me it was on back order. I called them again on August 30, and talked to Amanda and she said they forgot to have the warehouse send it. So i just told them to cancel my order. Now their phone has been disconnected and I have not received my credit as of October 10, 2011.

I placed an order for 2 shower heads on June 18, 2011. I received an email from buysafe.com indicating the shipment is "bonded" and both parts were included in the email. I assumed this meant the product was shipped since I received no other email on this order. I received a package a few days later, and only one shower head was in it (packing slip showed 1 as well). I also noticed that they charged me for the entire order rather than just what they shipped.

When I called the CSR, they said they have no idea why I was not getting emails, and after some research, told me that the second head needed to be ordered from their manufacturer. I asked for lead times and they told me a little more than 4 weeks. I asked why they charged me for the entire order, and the CSR stated that it was their policy (I verified it by reading her T&C's, it is still very cheesy). I asked that the order should be cancelled at this point, and the CSR stated they can only make a request for cancellation, which would take 36 business hours. I raised that she might be mistaken, that the business hours might instead be 3 business days. She said, "No, this is the process. It is business hours". I told her how ridiculous that sounded, but asked her to continue anyway.

After 4 days of receiving no response, I called again. The CSR stated the request was approved by their credit group. I finally received a credit on July 18 (1 full month after this ordeal started for a shower head). However, 15% of the amount I expected was excluded. I called on July 19 and spoke with the CSR who stated that the 15% service charge was because the part could have been delivered to me within 30 days. I told her the whole story and how 30 days is unacceptable in addition to being factually incorrect (they didn't even have the part in stock), and I requested a supervisor (they were all on the phone). She said she can request another credit for the fee, and I told her I don't want another request, I want a confirmation. She put me on hold and got back to me stating that the 15% fee will be refunded. The CSR was very nice but clearly stingy, and frugal processes are very manual on the back-end operations.

They are absolutely the worst company I have ever had the displeasure of trying to deal with. Do not order anything from them. I received notification via my email that an order had been placed in my name at midnight on a Friday. I called efaucet to cancel the order first thing Saturday morning and told them that it was a fraudulent purchase. They refused to cancel my order as they stated that it was "in-stock." I called Bill Me Later to request that no charges be made on my account, and they told me that all I could do was dispute the charge after it went through. Who operates that way? This is terrible disregard for the consumer. See other horror stories below.

Unbelievable! I ordered a Moen faucet and a Barclay farmer sink on 3/19/11. I was billed immediately through PayPal for $949.86 and an additional. $46.17 on my Chase Visa as I added brackets. They had already processed the order. I received the faucet within a week which I have not opened. On 3/24/11, Katie, a CSR, emailed me, asking for an additional $200 shipping. I called and left a message (no response). I called and talked to Savanna who is a supervisor and she said that she couldn't help me, and I needed to email Katie.

I wasn't happy after waiting 12-15 minutes to talk to someone. She told me my concern was irrelevant, and didn't offer any customer service (extremely disrespectful and she actually hung up on me). I called again and talked to Terrace, who said a CSR would call me (no response). My husband called and talked to Michelle. She informed him that Savanna cancelled my sink as per me.

When he asked her direct questions about our order, Michelle indicated that their website had a mistake on it. Also, that we should read the terms and conditions. Also, she needed to know have to handle this. I called back eFaucets 15 minutes later to let them know that we wanted our complete order that we were billed for, and that we would file a complaint with the Attorney General Eric **.

We received updated tracking form, immediately via email, with only the faucet listed dated 3/24/11. Do not buy from this company. I can't understand how this business is allowed to operate. I filed the complaint with the Attorney General and I have disputed PayPal and Chase Visa. They all have offered to dispute this with me! I will file a lawsuit if I need to, as this business is dishonest and manipulative. Other company names include, **, and **. I work with many vendors online and have never experienced anything like this before.

Since 11/9/10 I sent numerous e-mails and made at least 6 phone calls to get a credit for item Pegasus 20714 0801 from order #** in the amount of $44.54. The matching item Pegasus 20714 0901 was discontinued and I did receive a refund for that item. However since item Pegasus 20714 0901 was discontinued, I could not use the matching item Pegasus 20714 0801. I sent the item back via USPS, tracking # ***. I was told numerous times that a credit would be issued, but I still have not received a credit.This is the worst website and customer service I have ever dealt with. I will never order from this site again and recommend others not order from this site. They have wasted enough of my time and caused a great deal of aggravation. Worst online shopping experience ever!

After receiving a tub with a hole in the bulk head that we did sign for, we contacted efaucet.com and were told that because we signed for it, that relieves them of all troubles and we are to deal with the shipping company. We then contacted Estes shipping and were told that it would be looked into. After a week we received a letter from Estes stating that we were to contact efaucet.com and deal with them on any problem we had. Now today, I was told that I would be lucky to get any money back due to the fact that we signed for the tub. However, when you open the box, you can not see the hole. How are we to proceed?

Never do business with this company. They are unprofessional and dishonest. I purchased 2 bathroom sinks on line. Their website say "item usually ships 4-7 days."

After a week, I received an email stating order shipping, waiting for updated tracking # from UPS. A few days later, upon checking by telephone, I was told that the item would take another 4 weeks to ship. In the meantime, my credit card was billed. I tried to cancel the item however they offered me an additional 5% discount if I would leave the order open. I told them I was not interested and would just like a credit to my card. I was told that they would need to get permission from a supervisor and could not just credit my card. I will have to call my bank to reverse the payment. Never buy from this company, they cannot be trusted.

I placed an order on 07/17/10 for two items that their website said were in stock and can ship the next business day. A few days later, I checked the order status and it said, "Processing. Awaiting tracking number from UPS." A month went by with no delivery or status updates. I did not need the items immediately, so I wasn't super concerned. I called them finally in mid August, and they say it will be 3-4 weeks because the items were out of stock. I then cancelled the order, which they allowed me to do, but they have yet to credit my MasterCard and it is now mid September. I had to dispute the charges with MasterCard to attempt at getting it resolved. I buy a large amount of products from online retailers and eFaucets, without a doubt, is the worst I have ever dealt with. On a side note, I ordered the same items from another retailer, HomePerfect, and received them in 3 days!

I ordered some non-slip strips for a bathroom for my dad on Aug 5, 2010. The company's website said it had 2 in stock, that's what I ordered. The order was supposed to be shipped via UPS within 2 days. I sent an email to their customer service and received a response the next day saying the manufacturer would fulfill my order and I would receive an email within 24 hours of the order leaving their warehouse.

I sent another email August 24th to find out where my order was, the email was replied to on August 27th with a tracking number. The email said my safety strips were being delivered by Estes Express, and after checking the tracking number it turns out the product was delivered to an Efaucets warehouse on August 27 in Maryland. You cannot speak to anyone with competence or knowledge at Efaucets. Do not do business with them. I would be very reluctant to do business with any of the other companies they do business with: LightingCatalog.com, Doorfixtures.com, or Elmprovement.com.

I ordered 3 Hansgrohe products on 7/17/10. My situation changed, prompting a cancellation to that order on 7/20. I called eFaucets and was on hold for an hour before having to drop off. I called the next day and was on hold an hour before someone answered. I requested to cancel and they told me I couldn't cancel the order. I had to take the delivery and then request an RGA.

The order arrived 3 weeks later. I called to get an RGA and they told me it would take 3-5 business days to generate the RGA. A week later, I called back to ask about the RGA and was told that I would get one the next day. When the RGA arrived it was only for one of the items. I called back and asked for a correction and was told that I could not return one item because it was a special order.

I protested and the CSR changed the story to that I'd have to wait to get an approval on the RGA of the third item. At this point I'm considering my options, including small claims action. I hate this company with a deep passion.

I am holding over $700 of equipment that I have no use for and cannot get eFaucets to give me an honest answer, follow up as they promised, or settle this matter.

I placed an order for a shower kit on July 7th. They charged my credit card immediately and said it would be shipped in 2 -3 weeks. It is now 5 weeks and still no shipment. Three conversations with them and they keep saying it will ship. It appears that they do not want to return my money saying it is being made. The remodeling project is behind schedule costing me money and delaying getting paid for my work. I can't get my money back nor get the kit.

Seriously beware! I wish I went here first before making my order. The site says its a standard item. Then I found out 2 weeks later it wasn't and it was back ordered. Four weeks later, I was following up and I was on hold for over an hour and just decided to hang up.

When I finally got an email about shipping, it was a wrong email since it says USPS so I went to the post office and no record. I finally got a hold of efaucets and they told me it was a freight carrier that has my item.

Called them up and had it delivered at home. Grandma was the only one at home and did not inspect the item and when my contractor was ready to install it,finally, it got opened and it was damaged. Now, I am struggling getting it back to them and getting a refund. What a rip off company! I would never recommend this site at all for what it takes.

I am paid for something I can't even use.

Half of the order I placed online (and paid for $380.17) arrived. One of the two pieces has the wrong finish and needs to be exchanged. There is no way to track the other half of the order--doesn't seem to exist in eFaucet's system--or to make the needed exchange. My attempts to contact them via phone, email, and via their offer of "immediate assistance using our Chat support service" have been unsuccessful. I stay on hold up to 40 minutes on the phone--still no answer. I have now read a mass of bad reviews about this company and can't believe that they're allowed to be in business! Their system works great for receiving orders and taking money, then it's a nightmare for the consumer. I wish to cancel my order, get a refund, and take my business elsewhere.

Ordered a sink late evening on 2/24/10. I received an email on morning of 2/25/10, stating that the sink was on back order and would not be received from the mfg. for 4 to 6 weeks. I contacted morning (actually all day event) on 2/25/10. I tried first by phone three times and on hold 45 minutes each time. I gave up on holding and then via e-mail and live chat requesting to cancel. I responded to both stating that I had to "call" to cancel.

The 4th time I called, I was on hold for 30 minutes and finally spoke with an Amanda, who stated since I am cancelling the order, there would be a 15% restock fee (roughly $75) for a product that they don't even have in stock! I then requested a cancellation confirmation #, in which they stated that the supervisor would generate one in 3 to 14 days and let me know the number once it was assigned. Can I dispute the credit card charge? Since no service was actually rendered and they had no product, so the re-stock charge is bogus.

Ordered $800 in plumbing products. They sent me a part that obviously had been in someone's sink, no paint but plenty of wrench marks and food particles. I ordered a more expensive part when I saw the poor quality and fought with them regarding no penalties for cancelling an order on a faucet that was back ordered by at leat 6 weeks but they do not bother to tell you that when you order or when they charge your card. I told them I wanted a better quality part which I ordered and ended up paying additional fees for postage again. Then they sent me the same poor quality part again even though I did not request it. Now I must wait three weeks for a refund on a part I did not order, two weeks for them to even submit a return authorization.

I needed to purchase two sinks for a bathroom project that was being done. I needed them ASAP. When I looked at efaucets.com's website, it was unclear as to how long they would take to be delivered. Thus, I used their on-line chat to ask a customer service representative. I specifically told her I need them right away or I would need to order from another place. She looked them up and said they would be delivered within 5-10 days. 10 days was a long time, but I was willing to accept that for the price. After 14 days I contacted e-faucets about my order and they told me it was 5-10 business.

Since it had been 10 business days, I wasn't satisfied. Then, the new customer service representative told me that it meant that they items would ship to e-faucets from the manufacturer within 5-10 business days, but the items were delayed so they expected to receive them soon. I did not receive my items until a month after I ordered them and e-faucets refused to give me any discount or a refund. And, when I asked that they not ship them because I had to go out and buy ones at a local store, they refused.

I was treated very rudely by their employee, Alicia. She accused me of lying and continued to repeatedly ask me the same questions after I already answering it in an attacking manner. She questioned me as if I was under investigation. She made personal attack by calling me obnoxious and refused to let me speak with a manager. I don't have access to the internet and didn't when I placed the order because my employer's computer has a block on such things. When I placed the order I was never told about their policy or I would have never placed the order. They did not mention the policy when I placed the order. I'm extremely unhappy with their business practices.

Tried calling several times but experienced long waiting times. Now I have two tubs one in which I had to pay $175 delivery fee.