Dyson Vacuums

I purchased the Dyson DC25 to use in a new home, under construction, at Sears when we were purchasing our appliances in late Nov. 2011. We moved into our home 1st of April, pulled out the Dyson DC25 at our new home, started trying to use the attachments with this horrible hose that pulls back and almost broke my Kholer glass shower doors, beat my cabinet up, and then it tilted and hit my new toilet. What a disgusting affair. I have contacted them asking that they send a different hose that would work. I have done all their suggestions, pulled and pulled the hose by the two of us and wrapped it around the vacuum when not in use, but nothing works. I believe they need to step up to the plate and admit their mistake. All it would take is a new hose and it would work great. Bad.

My less than 4-month old DC41 vacuum that was only used once a week on hardwood floors and low pile area rugs stopped working today. When I called customer service, I was first offered a part for me to replace. When I explained that I was not comfortable with this, I was then told I would have to send it out for repairs and would be without my $700 vacuum for 7-10 days. I was then told by their customer service representative to take it back to the store where I purchased it and lie and tell them that I wasn't happy with it, not that it wasn't working. I have never been told by anyone before that the best solution is a lie. He then transferred me after keeping me on hold for 20 minutes to a woman who told me that she would document my complaint about him. There was nothing about my vacuum.

My 2-year old Dyson power button would not stay on, service warranty through Sears. They replaced the roller and after 2 weeks, I was able to pick it up. At home, it still did not work. The button still would not stay on. Dyson had me ship it to their regional repair facility, it should take 2 weeks. I am now on week 8 without a vacuum. I have been told by a number of lack of customer service reps that my vacuum should be ready next week. I should receive it on Friday, Monday latest. I called on Tuesday, one more week please. Finally, my vacuum is ready. It will be shipped out on Tuesday. 4 days to receive. I called today, Monday, and it will be shipped on Thursday. I should receive it on Wednesday. My next vacuum will be an Oreck.

I bought the Dyson year 2011 ds17. When I bought, it works great and very strong. Within a year passed, the vacuum begins getting weak as in loss of suction. When I pulled the handle to vacuum the stairs, it won't suck it. I can still see the trash on my stairs. The company said it will never loss suction, well it's not true. After using for a year, it lost its suction. I will not purchase another Dyson again.

One of the other comments said it best: "I have a $500 brand new Dyson D28 vacuum that I can't use". Except in my case, the D28 has been sitting at the warranty repair shop for a month awaiting a new motor. The vacuum was purchased in November 2011. The clip that attaches the handle to the hose broke within six weeks and Dyson had to ship a new hose. The hose took 3 weeks to arrive. Three weeks later, the motor died and I haven't had my vacuum since.

I have spent several weeks trying to get my vacuum fixed due to Dyson's policy regarding "select repair centers". Even though the vacuum is still under warranty, I just wanted it fixed by a reputable, near by, vacuum repair shop. Apparently, Dyson will not contract with them because they don't have enough volume. This shop has an impeccable reputation but why should Dyson care about good customer service and the act of actually getting a vacuum fixed without hassles. Dyson would not even sell this shop the minor part that was needed. So I had to go get my vacuum and start all over.

I called Dyson. The woman on the phone gave me several pieces of misinformation, even after I specifically asked. For all I know it wasn't misinformation, the second and third person stating just the opposite might have been giving me misinformation. This is apparently a common occurring at Dyson's "customer support".

So I called Sears and spoke to three different people with this misinformation. I wasted 45 minutes on the phone with them and then had to call Dyson again. This second representative was the worst. She was condescending, loved to quote her "knowledge" repeatedly without even listening to what I had said. They must be "trained" to chat incessantly while they have you on mute. She literally did not listen to what I had just told her. She would not escalate the call and threatened to "put me on hold" if I didn't listen to "what she had to say" much like you'd threaten a time out for a three-year-old. She didn't even understand the problem.

Finally, she did "transfer me to the floor team leader" (i.e., her buddy at the cubicle next to her who owed her one) several weeks into the process of trying to get my vacuum repaired, I have another location to take the vacuum to. I asked if Dyson could simply talk to the service center and set it up, but no, this representative explained, this would take so much time to straighten out the "confusion". Apparently, Dyson likes their customers to try to "straighten out the confusion" for them.

I am previously satisfied customer who is now extremely dissatisfied due to much of my time being wasted and I am still with or without the vacuum. I will be advising everyone I know that buying a Dyson is not worth the hassle. I will not buy Dyson products until I can take it to a nearby location, which, Dyson has clearly explained the contract to and I, as the customer, can take it where ever I want if I choose to pay.

I recently bought a $700 silk shag area rug. I vacuumed my carpet a couple of times with D28 and to my dismay, I noticed that the vacuum had destroyed my carpet and completely matted the rug. I contacted Dyson about the carpet and the fact that my one-year old handheld vacuum has also stopped working. Dyson gave a runaround in which I talked to multiple customer service agents who gave me conflicting information. After numerous weeks, Dyson told me that there is nothing they could do. They informed me I was lucky my handheld lasted a year, and the vacuum should not have been used on the carpet. I will never buy another Dyson product.

I love my Dyson canister model. The suction is amazing; however, the hose is a lot to be desired. I find when I am vacuuming the hose will crimp and cut off the suction. Also, when it comes to vacuuming objects, the handle and hoe are too stiff and short to maneuver.

I cannot use the hose to do any upholstery work.The hose is too tight/stiff and neither myself nor my young neighbor are able use this function which we need with a vacuum. I called customer service several times. Same response every time that the hose will get more flexible with use. Wrong! Does anyone know if I can get an aftermarket hose attachment?

My Dyson handheld vacuum stopped working. My husband and I contacted Dyson to report the issue and have the problem resolved. (The item is under warranty.) We have spoken to Dyson customer service 4 or 5 times, and the matter is still not resolved. Every customer service agent tells a different story and is unwilling to escalate the problem to a higher level. When I asked one representative for corporate information, so I could complain about her ability to resolve the issue, she let me know that "no one is running the company" but that I could contact the legal department. But she would not provide me with a phone number or address.

They keep sending us replacement parts that do not fix the issue, and then they say that not enough parts were sent at the same time. (There are basically 4 parts:motor, battery pack, charger, and body.) I asked them to simply send a new vacuum but have been told that this is not possible. In the meantime, we have spent hours trying to get our $219 vacuum fixed. Ridiculous. We actually loved the product while it was working but would never purchase another product from Dyson, knowing that they truly do not stand behind their products and treat their customers as if they are stupid.

This company has hands down the worst customer service I have ever experienced. I tried to get a fairly new DC 31 fixed. Instead of sending a new device, they sent parts, after two months nothing has worked and they will not simply replace the unit. They gave me instructions to send back the parts through UPS. Instead of issuing a call tag, they sent me to a UPS office that told me they were never authorized by Dyson to ship anything back. I should have just thrown it in the street! Do not buy from this company!

My Dyson dc25 is the worst purchase I have ever made. I bought it 18 months ago. It has been returned three times to get fixed and I still have the same problem. The brushes constantly stop spinning. I guess I have to return it again for another three weeks. I have a 500-dollar vacuum that looks brand new, but just doesn't work.

I have had my Dyson DC17 animal vacuum for 5 years. The only problem I had was with the canister, and it was a defect that was replaced. It still works great, and I have a German Shepherd that the only thing the dog hair doesn't stick to, is her. I use this at least every other day, for quick clean ups, and once a week for a good vacuum. I will buy another one when the time comes.

I bought this because everyone who owns an upright loves them. I have back trouble so I wanted a light weight canister that didn't take up a lot of room and that I could carry if I had to to do the stairs. I bought it because the sales person said it works very well on carpet and picks up dog hair. Ha! I wish I returned it after the first use. Now, months later, I hate it even more and it just stopped working. It is a waste of money, I could have bought 3 and they would have worked better. I wish I could return it and get my money back. I am so frustrated because it was so expensive, so I can't afford a new one and now, I'm back to where I started. Having to lug my other canister (that works great but heavy) up and down the stairs with my bad back. Any help or ideas would be grateful.

I ordered my hand held Dyson probably 4 months ago and I have not been satisfied with the suction. I like the weight of it but just no power and have really used it very little. Then yesterday, it quite runs completely. So I was wondering what the next step to do is. I believe I gave around $169 for it. If necessary, I can look it up on my charge card.

I have had nothing but problems with my Dyson DC25. I've had it for 3 years, and I have had to replace numerous parts. It is made of cheap plastic, and parts constantly break. I've had to replace parts for the handheld part, and now, the hose clips have also broken. The handheld part is also extremely difficult to use, as you must bend over constantly.

Every time I use it to clean my kitchen floor, my back starts to hurt. The commercial claims that it cleans non-carpet floors with the main part. That is a joke. It hardly sucks up anything, and I end up using the handheld part. I have gone back to using my Dirt Devil. The Dyson is a complete waste of money. I don't think Mr. Dyson ever actually did any actual cleaning with this vacuum. If he had, he would have known what a piece of junk it is.

My Dyson dc28 has been in the repair shop for 2 months. I bought it 4 months ago. The Dyson company said if this authorized repair shop can't fix it, send it to them for repair. Its sounds like it might not get fixed for a very long time. I asked a about a lemon rule, they said they don't have one. They will just keep trying to fix it until it is out of warranty.

I have been the proud owner of 5 different Dysons and have been very happy. However, I purchased the new Dyson dc24. It is without doubt the worst hoover I have ever had. I phoned Dyson and they said maybe you should have bought a different Dyson. Not a good response. I bought it because it would be lighter; however, I did not realize that the suction power would be far less the tool such as they are not good at all. So to anyone thinking of this machine, think twice. I really feel let down by this machine.

I purchased a Dyson Animal 3 years ago. A year or so in, the machine wouldn't pick debris up and then after awhile, sounded like a lawnmower. I contacted Dyson Customer Service and they were extremely helpful and quick about a solution. They sent a new canister immediately. The vacuum worked like new again. The vacuum has since lost suction again and is on the same track as last time. Thinking it would be an easy call like last time, I had my senior mother contact them for a solution. She told me that the person was rude and didn't let her finish explaining the problem. They told her to take it to a repair shop to get fixed.

I called today to see if I would get the same treatment, and sure enough, I was brushed off and told to just take it to a repair shop. When I explained that the machine is doing the same thing as before when I had to call, they didn't ask anything about what the solution was, just take it to a repair shop. I told the CSR that my mother called yesterday and how she was treated, and that I feel I'm getting the same. At that point, the CSR's tone changed from apathetic to condescending. When I told the CSR how I perceived he was coming across, he got defensive and said he would have my survey of service disqualified.

I asked to speak to his supervisor and after waiting; he got back on the line and said that she advised him to have me take the vacuum to the repair shop too. I asked him why I couldn't speak to the supervisor and I got a run around about how she listened to the call and agreed with him and they would have my survey of their service disqualified. I was told that there were no employee numbers I could reference, only first names, and that he wouldn't tell me "Danyelle's" supervisor's name. I plan on writing a letter to Dyson regarding this incident but am afraid I will get no response (as I've seen in other customer complaints). I was extremely dissatisfied with the whole experience and will not purchase another Dyson. My entire outlook of this company has changed for the worse.

Terrible. And a zealot that buys one does so because lemmings do that. Many men getting their little wings caught in them.

I love my Dyson. I couldn't find a vacuum that would sweep up pet hair that well until I tried the Dyson. I have cats and dogs and it's a challenge cleaning up after them, but my Dyson really does the trick. Also it's trustworthy - I have had it for a year now and it still works like new.

One thing that drives me nuts with the Dyson is the two small parts that make one extension work, has no directions for it. When I want to add the floor cleaner to the steel bar, I have no way to figure out what attachment goes into it to hold it all together. Your directions are terrible on the one page piece of paper. All I can do with the vacuum is the small carpets. What a waste of hard-earned money.

We got a Dyson Vacuum cleaner, thinking it would be great, being light and easy to steer, making things easier for both my wife and me. What we've found is that being easy to steer, is the only thing that's easy about it. It makes lots of noise, but the suction delivered to the head is next to nothing. The head is so close to the floor, that it simply pushes any bit of dirt larger than dust around, and moves it from one place to another. Even if you maneuver it to lift the head, and put it back down on the dirt, it doesn't suck it up.

The beater bar is constantly jamming on lint, forcing me to take it apart, clean the fibers off the bar, and re-install it. Dyson has a great racket going here, but they need to quit the false advertising. My unit is useless. I bought it through our consumer direct buy club, and will have to see whether or not they will refund my money and permit me to return the thing. I'm more concerned that people stop wasting their hard-earned money on these expensive, ineffective products. I'll be using my good old Oreck, which has been a reliable, but heavier vacuum, since the day we bought it 15 years ago.

I purchased a Dyson Animal vacuum in December 2007 from Sears. For the first two years or so, it worked great with no problems. It had great suction and cleaning (we have a dog that sheds). Since then, we have taken it back to Sears for repair three times. The first time we took it back, it was to replace the power switch, which quit working, and to repair a very loud noise.

The switch was replaced, and the loud noise was attributed to the roller/brush assembly. The 2nd and 3rd times we took it in for repair, it was the roller/brush assembly both times. I will admit that Sears/Dyson has been good about the 5-year warranty, as the repairs have been covered. But what irritates me is having spent $500 on a vacuum, and then have as many problems with the machine as we have had.

I bought a Dyson Animal on March 6 2011. I had a problem with it since July of 2011. I bought it from Sears in Staten Island, NY. It ripped up my linoleum in my kitchen because the roller would not stop rolling in the upright position or in the floor mode. I did not know this until I saw the rip marks in my floor. I had a claim in with Sears with all the pictures of the damage to my floor and all the phone calls made and they said I could not get my money back and they had a claim with their management service which Dyson said they could not deal with. I had a claim with Dyson that said the engineers said the damage was not caused by the machine and I could take it to a authorized repair service or send it back to Chicago for inspection. This went on for months. I did not want to send it back or have it fixed because I knew that they would say it was not the machine.

After months of calls, I had the vacuum sent to a certified repair in Long Island NY through Sears on September 27 2011. I received it back on October 3 2011 and again the same thing happened. I sent it back to Dyson with a video a piece of left over linoleum and pictures on November 8 2011. I received a call on December 5, 2011 that the engineer decided it was the repair that was made to the machine that made the roller not work properly. So you tell me if this is the case why would I have this claim for months before the repair was even made? I stated from the beginning that the roller did not stop. I sent pictures of the damage way before I sent if to be repaired and now they want to say it was the repair that did that. I have the video of the machine ripping up the floor. I have a list of all the phone calls a page and a half. I have no doubt that I will win but you tell me why should I have to do this. I have to have a lawyer. I have to have someone to serve the papers and I have to travel to Chicago from New York.

I have developed a extremely sore right elbow from using the wand on my upright Dyson, and I believe the "easily maneuverable ball design" has been straining my shoulder. If you pay attention to how your body moves when using the upright ball Dyson, it makes sense. I have been making myself use my left arm which is awkward because I'm not ambidextrous, this eases the pain. But every time I go back to my right hand, the pain comes right back.

I agree with the ** transition from floor to carpet, you have to lift it up and when the handle is released the whole bottom just kind of hangs there. I also had to order a new filter for the inside of the ball because I mistakenly used warm water to wash it instead of cold. The warm water melted the glue around the rubber seal of the filter and when I reassembled it, it sounded like a 747 taking off.

I called Dyson and turned on the vacuum so the guy could hear it. He diagnosed the problem by hearing the sound over the phone and sent me a new filter. The only drawback was that it took 10 days for the filter to get to me. The guy said I could keep using it even though it sounded like a 747.

Exactly year ago I bought Dyson after our Fantom canister motorhead broke again. My bf said it's old and we need new vacuum. Big mistake! I should have fixed it as I did before!

I will list the one and only feature that I liked on it. Design on the motor head elbow (that was the only problem with Fantom), appears to be very heavy duty and sturdy, that's all. Other than that, the motor head height is not adjustable and it is impossible to go over many throws, doggie blankets etc, without it being sucked in. The flexible hose cannot be removed from the telescopic wand so I could just use the end to get in the corners or as needed to pick up spilled kitty food around the bowl.

Flex hose is attached at the bottom, it is awkward and it doesn't pull right over shaggy rugs. Trying to vacuum hardwood floors, you really have to change the floor attachment. The motor head, even if turned off, will spew junk all over. The bin collector has way too many stupid little plastic parts making it look cheap and weak, and it is hard to keep it clean.

My old Fantom bin had two pieces and I regularly wash it in DW. Dyson is not worth the money. I wish I could trade it in for Fantom, which they don't make anymore, or sell it for decent price, but nobody wants it. So I am stuck with 700 dollar plastic piece of **. How could I ever be so stupid? I wonder if Dyson would be willing to buy it back? Don't they stay behind their product?

I've had two Dysons. The first one was a gift purchased at Sears. It was heavy, got clogged up and the animal hair brush (purchased separately by me at $45) got clogged all the time. I gave it back to the person that gave it to me mainly because it was so heavy. Then, and I admit it was stupid, I bought a lighter version. This one clogs up, and lost suction and the spring that kept it upright broke. I spent $400 on that one. Believe me, I wouldn't take another on as a gift again and they're very over rated, get nasty quickly and do loose suction. And the only reason this has one gold star the site made me put at least one star before I could submit.

Ever since I've owned my Dyson Animal, it has given me problems. Every time I call the customer service at Dyson, they never have a solution for my issue. Now, when I push the power button, it does not stay on. It only powers as long as I hold down on the on/off switch. I am tired of dealing with customer service, yet no one higher up at Dyson is interested in hearing/resolving my problem. Now I am stuck with an expensive hunk of junk and dirty carpets!

I ordered the incorrect part for my Dyson vacuum cleaner. I returned the part and had to call them with the USPS tracking number. They had no return form like other companies do. They did not process my refund. I called and emailed multiple times. It wasn't until I told them that I was going to dispute the charge with my credit card company that they finally gave me a refund, for the wrong amount! They refunded me for a part that I ordered a year ago and did not return.

They still owe me $13.00. It is not much, but it is the principle. I have since called and emailed several times and have not received the remaining refund. Their return procedures are inefficient and not at all customer friendly. They have great vacuum cleaner, but lousy customer service.

I purchased a Dyson Animal from Sears for my wife in December 2006. The motor literally caught on fire while in use approximately 90 days later. Dyson had Sear's Service Center replace the motor. The motor caught on fire a second time one year later. This time, Sears claimed that the warranty (their own one-year warranty) was no longer in effect, which resulted in a verbal battle between Dyson and Sears. Sears was forced to replace the motor again. Now, the machine has no suction, and blows dirty air into the room when in use. There are no blocked hoses, filters, etc. Basically, these machines are cheap pieces of junk, and I'll never buy a Dyson product of any kind ever again. My wife hates them!

Not only do I think it's a very expensive piece of junk, the Dyson approved Service Center they had to take it for repair said it was far inferior to a Meile and proved it by demonstration. It is now again broken and this time, I will donate it to Goodwill. I have managed hotels for 40+ years and have been through hundreds and hundreds of vacuums. The housekeeper who cleans my home has been a housekeeping supervisor of a 760-room hotel that I managed, so she is even more experienced than me.

I was happy to provide her with what I thought was the Rolls Royce of vacuums. We tried very hard to work with it. It only works on hard surface floors, not carpet. It ripped the tassels off my Persian rug and then spun a hole that burned the carpet in the shape of the roller. I had to purchase a cheap Dirt Devil for the carpets and it works just fine, so I'll get another one. All in all, the Dyson DC17 Animal Vacuum was a $549.00+ tax mistake. I will warn all that will listen to stay away from Dyson. My rating in all categories, zero!

I purchased my Dyson vacuum at Sears in 2009, paid $500. Sears told us that the warranty is for five years, replacement guaranteed if not repaired properly.

Dyson sold defective vacuum. I had it repaired by ** four times, the last repair done by a company in southern Ca., Sew Pros.

I don't know whether this guy repaired it or not, he put it in the same beat up box I mailed the vacuum. The box was so beat up and can not be used for anything, yet, this stingy repairman packed the vacuum without any protective material in the same box and sent it to me.

Of course, the box won't hold. In the process of shipping, the $500 vacuum was broken, cracked, beaten up. I called Dyson, the same representative whom I spoke with previously said that "there's no replacement guarantee" while I have a written guarantee for replacement. It seems that reps are trained to lie.

I purchased the Dyson animal vacuum. I had it for a year and it would get real hot and cut off! I paid $500 plus for it. I am very disappointed and will never buy another. I would not recommend to family or friends to get one!

I purchased the Dyson Animal Vacuum Cleaner in February 2010. This vacuum was excellent, until about nine months after the purchase.

I purposely bought this vacuum to help with, yes, the fur. What a waste of money since the fur clogs the machine! Then the belt broke and fur was clogged in there as well! Fine, there is a five-day warranty but it takes 10 days to get the part! Now I can't vacuum at all and I have to wait to see if the belt is the issue with the vacuum not sucking! Don't waste your money!

I purchased a few Dyson Vacuum cleaners. The portable battery operated Dyson Vacuum's power lasts a very short time which was disappointing. The problem however is the battery will not take a charge after 6 months of very light use. The battery is defective and I get nothing but a runaround from Dyson Customer Service. Out $150 purchase price expecting quality and received garbage. Dyson wants me to buy another $50 battery from them.

We purchased a new Dyson vacuum cleaner in Feb. of this year (it's now Nov 2010). After a few months of use, my wife started to complain about the vacuum not working well. It worked really well when we received it so I checked it out. Well, the belt that spins the roller is broken. On most vacuums, it's an easy replacement but since this is new I called Dyson. The customer service lady first accused me of damaging the vacuum by running over something, which absolutely did not happen. Then I was told the warranty was out. Five year warranty that doesn't cover a major component of the machine is out in 10 months? Ridiculous. I'll never buy another Dyson machine ever.

I brought my vacuum into the shop because it's under warranty. It' a Dyson and it has started gathering pet hair & debris around the belt. I called and put in a repair order to Dyson and was referred to this shop, the only one in town that is Dyson certified. Without looking at the vacuum, the repairman (owner) belittled me and accused me of abusing the vacuum. Then he told me nothing was wrong with it and that I should go clean it. He offended both me and the friend who was with me.

I had the $600.00 vacuum (DC28) for 2 weeks then the height adjustment stops working. Sent it back to Dyson via UPS (I'm sure UPS is making a huge profit off Dyson). They call me 2 weeks later and say a part needs to be ordered that will take 10 days. Then install it and send it back to me? I mean common, I paid for quality, not the 5 year warranty (which I am sure I'll have to use). I won't have a vacuum cleaner for longer than I have owned the stupid thing. It works great when it's in my house. I think Dyson's vacuum cleaners have a built in vacation setting cause they sure spend more time lounging at the repair facility than actually working in your home!

After owning the vacuum for two years, it fell over, as it sometimes does when I was using an attachment. This time however, a cheap plastic piece holding a spring broke. As a result, the vacuum would no longer remain upright. The piece that broke shouldn't cost more than a couple of dollars. I called their help line and explained what happened.

Assuming the repair was under warranty, I asked that they send me a replacement part and I would repair the vacuum. The person insisted that I take it to a repair shop so the warranty would not be voided. So I did.

When it was repaired, I was informed that the warranty did not apply and it costs $40 to fix. Incidentally, the store where I took it is closed Friday's after 2pm and all day Saturday. It is 15 miles from my home and only takes cash. The good news is my warranty is still in effect. But the bad news is nothing is covered.

The next time someone on the telephone with a British accent is selling something, even if it has a ball, I'm reaching for the remote.

I do not have an address for Dyson. I have a Dyson DC17 vacuum. The mini turbine head which came with the vacuum is a hazard due to the way it connects to the vacuum for cleaning upholstered furniture. I used it for the first time last week and was amazed to find that it did not attach securely to the hose. It is very heavy and the hose is flexible. It just slips down onto a plastic tube and will not stay on. It kept slipping off as I was using it. It fell off once and fell on the side of my leg just above the ankle. It was sore, bruised and swollen. If a mom was using it and had a small child near her, it could fly off or drop off and injure the child. This product should be recalled and redesigned. I could not finish all my chairs with it and had to resort to the small attachment, which was not meant to be used on furniture. I will never try to use the turbine head again.

Otherwise, I like the vacuum. I emailed Dyson to complain about the attachment and have not heard from them. I called Dyson while I was attempting to use it and the lady said that was the way it attached and that I just shouldn't press hard. I didn't, it just falls off with use. As far as the vacuum, it is the best for cleaning floors I've ever had and I've had 5 new vacuums. Thanks.

I bought a Dyson DC25 about 5 years ago, thinking I'd never have to replace it, because of the statement of Mr. Dyson himself that states "it never loses suction." Wow, what an invention! I was so excited. The enthusiasm for this vacuum did not change until the vacuum lost all the suction! It wouldn't pick up a thing.

So I called the 800 number found on the vacuum, which obviously was a great place to put, because eventually you would need it. I was told to clean the brush area (already did), to take the filtering area out of the canister area, and clean that (already did). When I explained this to the rep, there was obvious confusion as to what to recommend next. So I was told by her to take the inside of the canister to my local car wash and use their commercial vacuum to suction the small holes to make sure it was cleaned inside.

Out the door I went and followed the instructions given to me. I came home, anxious to have my vacuum back, because I was sure this would solve the problem. Wrong! I called back the 800 number, and of course, I got a different rep (didn't expect the same one). I explained this whole scenario over again and was given the name of a "certified Dyson repair shop," reassuring me that my Dyson was under warranty and would be of no expense to me.

I got the Dyson "repaired" at a dealership that was 35 minutes away from me with turnpike fees. And upon picking it up, I owed $85, because it was not under warranty anymore based on the info Dyson gave them over their computer. I paid the $85, and 3 months later, no suction! I am buying a Kenmore canister like the one my mom lent me during the initial repair time. Buyer beware!

I ordered accessory brushes for my Dyson vacuum. The package was sent with no signature requirement, supposedly left on the porch, unfortunately there isn't one. I live in an apartment building with no reception and an open entry immediately off the street. I never received the package. I have no accessory brushes, and I am currently out the $64.99 plus shipping. I am now locked in a battle with their customer service who is making demeaning suggestions like "take a look around the perimeter of your home", as though I wouldn't have thought of that myself?

I presume this is a stall tactic. The usual b.s. to find a way to not replace the items. It seems to me that if a company is going to make the decision to let a package out of their door with no signature requirement, they should be ready to replace the items without dragging the customer through a load of red tape. I can tell you that I am ready to burn the vacuum, video the ceremony, and post it on YouTube where it will probably be seen by millions. I hope this is worth the price of the plastic that went into the three missing brushes.

Thanks Dyson. I love you too.

The belt tension (a small screw with spring) popped off the vacuum. I was instructed to bring it to a local service center nearby. Two months later, my vacuum is still being "repaired". Their service center told me they are waiting for parts and to contact Dyson. Dyson told me that a "different department" handles the ordering of parts, but I can't speak to them and my account has been noted. Be warned, do not buy a Dyson! My Dyson vacuum (the $600 animal) was less than 1 year old. Now, I've had to buy another vacuum because Dyson won't honor its service warranty.

We bought our Dyson about three years ago. It started off great. The attachment sucks and not in the good way but everything else worked great. About a year after we bought it, it started needing to be taken apart after every use to be cleaned out. I don't have pets and I'm not picking up anything that shouldn't be picked up in a vacuum. We even have to get out the air compressor to clean the filter. I've taken it in and they can't find a thing wrong with it. So of course, Dyson won't replace it.

I clean houses for a living, not once have I ever used my Dyson, but I see a ton of Dysons. It's amazing how many people are having trouble with theirs. One person's hose is not sucking, there is nothing in the line. One persons shuts off after 10 minutes of use and won't come back on for hours and another keeps collecting a huge amount of dirt in bottom filter. If I had only spent like $100 on it, I would understand but this vacuum is worse than my friend's $79 Eureka. I'm out $680.

By far the worst vacuum I've ever had. It's hard to manage, very stiff hose, handle that cuts into your hand when you use the hose attachment, heavy, bulky and not user-friendly. I've written to Dyson to complain and have heard nothing back from them at all. I guess the old adage "buyer beware" is Dyson's motto. My advice, do not buy a Dyson.

The vacuum works fine if you need to pick up a little bit of dust on a hardwood floor. The carpet mode won't even pick up hair without jamming the roller and making a ridiculous noise. What a waste of $400 plus. Do not buy a Dyson.

I bought my Dyson pet vacuum three years ago for an outrageous $500. Thinking it would outperform my 20 year-old Singer, I paid the price. What a bunch of overpriced plastic crap! Nowhere close to my old Singer. Dyson "power" is a joke compared. Now the roller needs replacing and I'm still looking for anybody that can supply one! Also, did Mr. wonderful Dyson ever hear of a retractable cord? Apparently not. Be warned do not purchase any Dyson!

I brought my Dyson in for repair and it started out fine. Dyson got my serial numbers and sent in the work order. The owner of the facility called Dyson back and said it looked as if they was used for commercial use and refused to fix them. I've had them for a while and never brought them in for a repair once. To make a long story short, they (Dyson) sided with the repair store owner and my $600.00 a piece vacuums with a 5yr. warranty was voided by Dyson! This was insulting me as well as my wife. What kind of system is that for the warranty?

They penalized me for having a dirty vacuum, eye ball system? Look at it and determine if it has been used commercially? That's garbage. I went to the store picked out 2 $600.00 vacuums Dyson never even saw them but sided with the store owner over the consumer. This was a very, very bad and costly decision. How can he the store owner make that determination and the company side with him after all the loyalty and money spent?

Do not buy this vacuum there are loopholes in the warranty and you can't do anything about it. This company reeks and the product cheaply built. I encourage anyone out there that it's a trap! They have a stupid system to determine ones warranty. I spent the money, so should Dyson for repairs.

Wow! I never knew how bad the Dyson vac that we have was until I read some of these reports. Our DC25 picks up a huge amount of dirt and dust, that's bad. It is light and powerful, that is also bad. Emptying the dust collector takes about 30 seconds and no dust is spilled in the house, how terrible. It is so incredibly maneuverable that we hardly have to move any furniture, that obviously has to stop.

Then one respondent says you need an engineering degree to assemble or use it, oh dear, I don't have a degree that is probably why I assembled it in about 30 seconds without looking at the instructions. My wife who also does not have an engineering degree uses our Dyson without any problems at all. Just shows how wrong one can be doesn't it. I mean we thought that the Dyson was very well designed and constructed of good quality materials, it looks good and its performance is nothing short of astounding. We are dedicated central vac users but our latest house didn't have central vac and I have been unable to install a central vac upstairs.

We bought the Dyson for the upper story but have been so impressed with it that we tend to use it instead of the central vac downstairs. Well of course this will now have to stop we had no idea just how wrong we have been until we read some of these reports. We can't decide whether to enroll in an engineering course or buy a new vac. Sadly over the years we have tried many other vacs such as Hoover (what a joke these pieces of junk are) Eureka (oh dear never again). Bissell (no way), Sears (we did buy a small one that wasn't too bad), Oreck (you must be joking) etc. etc. etc.

Oh, well it looks as if we will have to stick with the Dyson, bad as it is. In case you did not catch on I wrote this report with tongue in cheek, those of you who have had so much trouble with the Dyson should remember the words of Cassius when he said: The fault dear Brutus is not in our stars (or Dyson) but in our selves. For those who are challenged by literature (as well as Dyson Vacs) this quote is from the play Julius Caesar by William Shakespeare. Sorry I still can't stop laughing, needs an engineering degree to assemble and use it. Have a nice day.

All that I can say is do not buy a Dyson! I got mine as a birthday present in 2008 - the Dyson Animal. It comes in yellow or purple. I had a Hoover before and I wasn't picking up the dog hair so I asked my husband for one for my birthday. What a piece of ** it is!! First it doesn't pick anything up only if you have an hour to go over the same spot over and over again. Second, not user-friendly at all - you need a degree to use this thing. And third - fire hazard! My cord that plugs into the wall gets very, very hot.

I called Dyson and they said to send it back. The last time I did that for bad suction, it took 2 months to get it back. I told them no and they said, "Then we will not be responsible if there is a fire." You have got to be kidding me. Since all of this happened, I went and bought an Oreck - what a difference! It picks everything up in one sweep. I'm so excited to use it. Good bye Dyson! Never again. Just remember if you buy one, you just wasted a lot of money and your house might burn down. Oh one more thing, when you unplug it from the wall you will burn your finger if you touch the metal plug - I did.

I just want it known that Dyson Vacuum Cleaners are absolutely the worst vacuum cleaners on the market! Do not spend the big bucks for this piece of garbage! You have to hand-feed the vacuum. It has absolutely no power/suction. I have owned and operated every other type of vacuum on the market, and finally decided to try "the best" as the commercials state. The only thing he says that is true is that the vacuum has a "ball" design which makes it very maneuverable.

I purchased my Dyson DC07 in 1995 as one of the first models made. I absolutely loved it! It was the best vacuum, bar none! The suction was the strongest of any vacuum I had ever used before or since. It was easy to clean when clogged (although it very rarely clogged even with two long-haired dogs and 3 cats and 3 kids!).

My only complaint about it was that the hose/wand was difficult to maneuver; it's stiff and awkward. But I could overlook that, because the suction was so strong. It was so user-friendly, otherwise I was in love. In late 2009, the motor suddenly burned out and died. I took it to an authorized dealer, and they said although the original warranty (which on the first model was for only 2 years) had expired, Dyson said they would replace the motor at no charge--Yea, for me!

It took nearly two months to get it back, but I was so happy to have it back. I had to borrow other people's vacuums and missed my powerful Dyson so much, that is, until I plugged in my repaired Dyson and started to vacuum. It had the worst suction of any vacuum I have ever used with the exception of a $30 Hoover stick vac I used once. My Dyson was now a piece of crap!

It took me forever to pick up the lightest/smallest pieces of debris and was taking me 10 times longer to vacuum than it used to. Disgusted, I took it back to the repair center, and they said they couldn't find anything wrong with it. They pulled it apart, checked all the hoses, checked the canister, checked the filters...they said it was working fine. I took it home again, thinking maybe I had been mistaken.

I tried vacuuming again and wanted to throw the dumb thing out the nearest window. I had to vacuum over the same spot over and over and over to pick up anything! So I called the Dyson customer support, and the man took me through several steps to see if anything was clogged, sounded funny, etc. He said everything seemed fine. He then told me to tear up tiny pieces of tissue paper and throw them down on the bare floor and vacuum them up. It took about 3 or 4 swipes to get them up. He said that was fine (not to me, but moving right along).

When I disputed his claim that that seemed normal to him, he said there couldn't be anything wrong with it because of everything he "heard" and I described over the phone.

When I kept pressing, he said maybe the brushes were worn out. They look like they did when it was new, so I don't see how, but that is my last resort, I guess. He did say that my Dyson model has the strongest motor of all the Dysons ever made and that even the new ones are not as strong, because there were complaints that this motor was "too strong" and made the vacuum too hard to push! So now the new motors are not as strong, but he said my machine's motor was replaced with the original strong motor (so he says, I guess, it must tell him on the computer records).

When I first got my Dyson in 2005, my only complaint was that the pull-out hose was very stiff and awkward to use. After my call to Dyson, I learned I had been using it wrong the whole time--you are supposed disconnect the hose from the wand (pulling the wand out of the flexible hose itself, flip the wand around and reattach the flexible hose to the top of the wand where the yellow cap slides back making the flexible hose very easy to use and maneuver--who knew!

So perhaps the complaints about the wand are due to people using it incorrectly. A day late and $400 short for me now, as my once-beloved Dyson is about to be thrown off a cliff! I will give it one last chance and see if changing the brushes will help, but I don't have much hope. If it does work, I will write more. But I don't think I will ever love a vacuum like I loved my original Dyson.

Warning: Think carefully before you buy a Dyson vacuum. My husband and I had new hardwood floors installed, and we wanted a vacuum that would not mar the floors. We were assured by a sales woman over the phone on the Dyson line that the Dyson vacuum was just what we were looking for. It would indeed pick up pet hair from the wood floor and not leave any marks and was easy to use.

On one issue, she was completely correct; the vacuum did not leave any marks on my newly finished hardwood floors. However, you need a degree in engineering to use it, as it did not pick up pet hair unless you practically feed it by hand into the vacuum. As for crumbs, threads, bits of yarn, and the regular bits and pieces you expect to find on the bare floor of a house, forget it.

I would never recommend this vacuum to anyone for any reason whatsoever. I wish I had my old vacuum Oreck back which is much lighter, easier to use, and more economical. Unfortunately, I gave it to my son, and he refuses to take the Dyson and loves the Oreck.

We recently purchased a general use Dyson ball vacuum and we were completely satisfied with it until I purchased a $50 Dirt Devil for our RV that cleans and lifts dog hair. I vacuumed our living room area with the Dirt Devil. I had just vacuumed the same area the day before with the Dyson. I was stunned to see how much dirt and dog hair came up. Since then, I have alternately used both vacuums and the $45 Dirt Devil is far out cleaning the very expensive Dyson. So much for spending more to get less. Disgusted!

I bought this Dyson DC28 vacuum on August 11, 2009 as a replacement for our filter queen we lost in our house fire. We didn't get into our new house until a month later, so we hadn't used it until almost late September. When my wife went to use the hose it was so stiff she couldn't use it for more than a couple of minutes at a time. I have had health problems that caused me not to be able to return it until January 13 and they told me no returns after 90 days. I was told by their customer service people that whenever I was able to drive to bring it in for a refund it would be OK. I didn't get the name of that person and the people at the store told me too bad, so sad, and gave me the customer relations number where I got to speak to someone who was by the sound of it in India and I got the same result. I asked to speak to his supervisor and he also said too bad.

They told me to call Dyson which I did and their customer service is just as bad. I got some lady in Chicago that said all they could do is send me the same piece of bad hose and it was Target's problem if I wanted a refund. I told her that they are selling products that can't be used by anyone who isn't a muscle man but she didn't care. She is going to send me a new hose which I guess I have to figure out how to install and will be the same. I am sure, so nothing was accomplished there.

I have read other complaints of the same issue by others, so I know I am not alone in this. Also, Dyson himself in his commercials states that he "just like things that work properly" and makes a claim that it will never lose suction. Both are false claims and he doesn't stand behind his product. As far as Target goes, if I would have known they were owned by the French I would have never bought from them in the first place, and I will never buy from them again. I will, however, be informing anyone and everyone I come in contact with about Target and Dyson. Since my wife and I are both in retail sales, that will indeed be a large number of people; hopefully Target and Dyson both go under. The consequence is that I am on fixed income and am out 600 bucks for this piece of bad product and still need to buy a vacuum.

My Dyson-14 always clogs up in the collection cylinder [dog hair etc...]you have to tap it to get the hair out not user friendly. The worst part is all the carpet fibers and pet hair wrap around the brushes. Today 11-27-09 trying to get the hair out of the brushes I cut and pocked holes in my finger tips. This happens about every 2 weeks. Bad design and plastic crap don't mix. I will never buy one of these again. Dyson is a big over- advertised ripoff.I got so infuriated I took it outside and slammed it into my concrete patio... I felt so good! It was a great relief to rid my house of this piece of over priced Chinese crap. I then wrote this to you guys and then sent out a memo to 500 of my constituents and told them "No Dysons"... I told them to go to consumer reports, because there are better vacs out there for less.Also stay away from plastic crap made in China!!! I have also heard Dyson doesn't do a very good job of taking care of their buyers once they have your money. How do these guys stay in business

We have a DYSON "BALL" vacuum that shocks the hand of the person using the vacuum and the vacuum throws out live electrical sparks.

I don't know what Dyson is waiting for; me or someone else using the vacuum to be injured? An electrical fire to damage my home and my property? Or maybe you are all waiting for me to complain to Consumer Affairs, of which I am curious to hear what they have to say about the Dyson Ball any way, if they haven't already. I can not believe the company has not issued a warning/recall on the vacuum for this defect. And by the way, it just so happened another UPS customer came into the local store to send back a vacuum at the same time...I thought that interesting as well.

For all of these reasons and more, I do not want this vacuum "repaired". Dyson has not proven to have the ability to repair this product. I do not want any more replacement parts sent for ME to replace. I want nothing less than a new defect free vacuum. I spent a LOT of money for what I believed to be the most technology available in a vacuum. What I have is a headache and a lot of stress about a MACHINE that does not work safely or correctly.

I refuse to be Dyson's test dummy. I have sent the vacuum back to your offices by UPS as directed. Use the vacuum to find out how to fix and improve it, and then SEND ME A NEW VACUUM.

This is the best machine I have ever owned. I have had a Kenmore and then upgraded to a Kirby which I used for about 25 years. I decided I needed something a little lighter. The Kirby is so heavy that I really hated to use it.

On the minus side, the Dyson doesn't have a light on it, and the "17 foot hose" is still really tight and stiff. The hose doesn't even extend 5 feet much less 1 feet. But, a great plus it that I don't have to pull the vacuum apart to use the brushed and tools that I need. All I do is put them on the hose, and away I go. No more struggling to take the vacuum apart, put the belt on correctly, and them put it all back together again.

I love the ease of use and the portability of the Dyson. Overall, even with it's flaws, I think the Dyson is better than the Kirby, hands down.

CAVEAT EMPTOR. I purchased a Dyson directly from Dyson Canada. I bought a refurbished model even though it was obviously defective at some point in the past otherwise it would not have been bought back by Dyson Canada. But I thought that the warranty might offer protection, it was, supposedly, factory refurbished, and that the price point might make it a shrewd acquisition. Right out of the box the product was defective. Significantly it was yellow, lemon yellow. I rang the customer helpline and spoke with a Cory Roy. He agreed that the product was defective and diagnosed a missing spring. He volunteered to send the part, by regular mail, so that I could attempt to fix the defective product myself! I told him that this was unacceptable and that I had no desire to pursue Dyson any further. He vo doeslunteered a refund but said I would be responsible for the cost of returning the defective product.

Clearly Dyson Canada are utterly clueless as to even very basic business fundementals. Three ingredients apply. CONCEPT. Is a Dyson concept good? No idea. It does not work. Hopeless. EXECUTION. Hopeless. It does not work. FOLLOW UP. CUSTOMER SERVICE & SATISFACTION. Hopeless. They sell me a defective product. Expect me to fix it. Expect me to pay to return the rubbish product to them after they sell me a dud product, not for the first time either. When I protested they arrogantly and ignorantly informed me that the matter was closed. If you are contemplating A Dyson A/ make sure that it works as advertised, or even at all B/ if you have a problem be advised that you may well have to fix it yourself and C/ if you decide to return a Dyson in order to buy a competitor product that works then you will incur costs for having to deal with them and their "who cares" attitude to customer service and satisfaction. Clearly the overall approach demonstrated by Dyson is exceedingly poor, 'sell dud products, saddle the unfortunate buyer with costs, then, in essence, tell them to take a hike if you don't like it.

Thoroughly incompetent people with no clue how to do the job properly from product to follow through. In spite of what Dyson Canada might tell me this matter is far from finished but has indeed only just started. CAVEAT EMPTOR.

I had been wanting to try a Dyson Absolute for quite some time now and went to my local Sears store to try one. They do not give in-house demonstrations, but I decided to purchase one on the great reviews from the customer service agent. Boy, was I sorely disappointed! First of all, it does not come with a book of instructions, just a one-page foldout with pictures. I was first feeling of dysphoria. Finally, I got it together by the diagrams and plugged it in, and away it went right out of my hands and into the wall!

I must say the only saving grace on this machinery is the suction ability. All the rest sucks (no pun intended). As I started to use it more and more for my cleaning, I realized it did a very poor job on hard surfaces, blowing debris, dust and pet hair everywhere! The on-board tools do not stay "on board" and are forever falling off. The wand is very hard to use, unless you're a very strong man as the accordion tube is as tight as a rubber band and never seems to loosen up any!

Also, the machine will not transition from floor to carpeting without having to be lifted up by the handle of the cyclone, which I do not think that it was meant to do so. The head of the machine is too high to reach under any type of furniture, and the deep clearance will pick up nothing bigger than a mini M & M, which means you have to use the wand extension to clean your hardwood floors. The side cleaning does not work as well leaving a 3-inch path against the wall, which means again using the too tight wand to finish the job.

It's absolutely the wrong type of vacuum cleaner for a house or an apartment. This machine would be best used in an industrial-type business with outdoor carpeting and wide open spaces. I do not recommend this vacuum cleaner to anyone with disabilities and warn every woman that it will cause tendonitis in both of your elbows by using the wand!

Purchased Dyson vac on 23 March 2009 0nline. Received it a few days later, was disappointed. Called Dyson, they agreed to take it back. Mailed UPS on 9 April, they received it on 13 April. No refund on credit card, called them on 1 May enquiring about same. Told they did not have our tracking number(why that would matter since it is on the UPS papers and box with our name and address), and now they had the tracking number it would be 2-3 weeks for refund.

So now Dyson has their vacuum and my $400 dollars(since 23 March). A shoddy way to treat good faith customers!

It worked as described. We broke a part on the suction tube almost right away. We contacted the people at Dyson and they sent a replacement part in a timely manner. It didn't rip up carpets. It did pick up cat hair, (we bought the animal model). So far completely satisfied with purchase.

I bought a rebuilt purple Dyson on line 5 years ago. it is the best investment we have ever made. Over the years we have owned Kirbys, hoovers, etc The Dyson cleans great and is easy to clean . If it died tomorrow it has paid for itself and I would replace it with another Dyson

Purchased the Dyson Animal when we had berber carpet. Instructions warned to turn off beater bar on berber. Best vacuum we have ever owned! Beats out the Kirby we used to have by miles!

Bought a Dyson vacuum cleaner - it's advertised as 'never loses its suction' - it's TRUE! The most wonderful bit of kit I have ever bought - does what it says on the tin!

It pulled a tremendous bunch of horror out of the carpets - despite their having been vacuumed regularly, and is a joy to use, empty and maintain.

Why can't all products be like this, and why does it take the British to design them and the Chinese to make them? What happened to American know-how, now we seem only to know how not?

My Dyson vacuum stopped working but was under warranty. Dyson picked it up for repair, and when it was sent back, it started arriving in pieces. First the main vacuum, then the canister, then a clamp. It is still not complete and can not be used. They do not send any explanation with these parts when they arrive. When I call, they will always have someone call back, which has never happened. When I write, they send form letters saying they will respond in a day or two, but that has never happened either.

I wrote them last week and told them if I didn't have everything back by Thursday, Feb. 26, I was going to register a complaint with the Attorney General's office in my state of S. Carolina, and in theirs, of New York. I have heard nothing.

I was currently in the market for a vacuum cleaner i didn't know how to start looking so i asked some friends and they told me to look on your site. They belived that it was the best source of consumer products. I went to Best Buy in Union City California and I baught a Dyson for $600 Per your research on your rating scale for the best rated vacuums

I didn't mind spending the money knowing that i would get the best investment but i recently found out that by going on your recomendation as far as suction and dirt removal. Your research was completley of the dyson broke down on me the first week. I vacuum everyday. There were these people going door to door offering free carpet cleaning. They showed me there product it was a kirby. It did a better job than what your recomended research ever said about the dyson. I wanted to know how do you do your research? ( if any )

The person who showed me the kirby home care system explained more thourghly how other vacuums work it made sense. No matter how much the vacuum there all the same in the bottom they all have 3 to 4 inch holee. Why didnt your company catch that? I did my own study and it was true You have diffrent ratings for your vacuums and diffrent prices but by the way you rate your systems it seems like they are all the same. How do you determine what is good and worth it? Ive been vacuuming with my new machines and it's great. The customer service ive recived through them has been perfect and if i had any problems they take care of it right away. I just want to ask how you do your research and do you yourself use these products?

I purchase the Dyson dc17 animal vacuum and the second I turned it on it ATE my carpet leaving me with damage to the carpet that requires carpet replacement. Dyson states that it was a problem with my carpet due to the fact that it was a berber and I should have know from the manufacturer that I should not have used a beater bar on the carpet. The manufacturer does not state that and Dyson should have a disclaimer in the owner's manual that the machine is so strong that it should not be used on berbers or to use with caution and turn off the beater bar. It is not the consumer's responsibility. I have been using multiple machines with beater bars over the years and have never had a problem.

I purchased the machine on Jan. 15 2008 and contacted them that day with the problem. E-mailed them pics of the damage on 1/17/08 and they mailed me a letter stating it was not their responsibility on 1/30/08.They concluded that the damage was caused by a loose or damaged thread in my carpet but after inspecting the carpet in yet another area and determining no loose threads were present, I tried the vacuum again and again, it pulled up two carpet loops. I returned the machine and now am stuck with having to replace my carpet.

I have to replace my carpet.