Duval Roofing

After researching and receiving several quotes to replace my aging roof, In 2004 I contracted Duval Roofing of North Reading Massachusetts to install the new roofing on my home. They installed a beautiful architectural roof on my home in one day. The crew that responded to do the roof was professional and respectful. At the completion of job, I could not even find one piece of the old roof anywhere on property or any incidental damage caused to my property. In the summer of this year (2010), I noticed a roof shingle that had lifted. I called Duval Roofing and my call was returned promptly by the owner's wife. She said she would send out someone to look at the roof right away. The next day, someone did respond to my home and much to my surprise, it was the owner himself, Ken Duval.

He checked the roof and found that a roof board under the shingle had lifted. He addressed the problem immediately and the problem was fixed. I was impressed with the fact on how honorable he was and his willingness to stand by his work. I often thought about having a 30-year roof installed on my home and would the roofing company stand behind it. I do not now, knowing that I had Duval Roofing install my roof. If you're looking for a new roof or roof repair, I would strongly recommend you contact Duval Roofing.

I am writing to respectfully request the removal of the one and only single complaint made against my company. The complaining party had made rush to judgement, and later told us they are unable to retract the complaint from your site. Sadly, this page is highly visible in search engine results, and is putting a bad taste in the mouth of potential customers before they are able to come to my web site and review my offerings and testimonials. We are the oldest and most reputable (1000+ installations since 1991) in North Reading, MA.

But your page is a roadblock to our success in these economic times. This single page -- containing this single, non-retractable complaint,-- is hurting our business reputation as well as preventing positive inquiries. Almost everyone we here from mentions it, therefore, the "trust" factor is already compromised. We would be most grateful if you would take it down, as there are no other complaints and your lawyer clientele will not derive benefit from this one and only posting. With much gratitude, Webmaster of Duval Roofing, LLC.

Tracey, from North Reading posted very unkind and untrue statements about my company on this website and I would like them removed. We did have someone go out to her house and explain to her that her chimney was in major disrepair and that was letting the water in. Since she is not kind enough to remove this on her own, I am asking it be done by you, the website, as these are false and slanderous remarks with no merit or truth. This is going to result in great financial loss for my company. Since this is untrue, it needs to be removed.

Duval put on a new roof in 2005. Four years later, it leaks. They came out once and said it was a nail that rusted through a shingle. What kind of shoddy nails are rusting through in four years? Why are there exposed nails on my roof? All valid questions. The only problem is that they will no longer return my phone calls. Voicemail messages left for Duval's wife go nowhere. I've now filed a BBB complain, but damage is done.

Unfixed roof leak. Interior wall water damage from leak. We'll have to pay another roofer to fix the leak, and hire a contractor to fix the wall. Also, I recently discovered that they were fined by OSHA for unsafe work practices. Whopping $80K fine, so it must have been bad.