My Dirt Devil Scorpion had defective power charger. I was promised a replacement on November, 2011. Representative said not to use as it may cause a fire in wall. This is a dangerous product. I was told it is on backorder. It is now 2 months later and still no replacement.
Consumer Complaints & Reviews
It does not vacuum. There is no obstruction in flexible tube. Any ideas on how to repair this, or is this now a throw-away? Thank you.
In the fall of 2007 I purchased a Dirt Devil Purpose for Pets vacuum. About a year later I was using it when it began smoking and emitting a horrible burning smell. I quickly turned it off, let it cool down, and then unscrewed the bottom plate (3 screws) to take a look. The end caps on the roller had melted, which had apparently caused the belt to slip off and break.
I went online and ordered another belt. And because they didn't sell the end caps separately, I had to order a new roller with the end caps. I also ordered some extra filters, etc. It took weeks for the parts to arrive, and when they did I replaced everything. Now the same scenario has happened again.
I called Dirt Devil, and a customer representative told me it was normal. He said in order to prevent it from happening, I had to unscrew the bottom of vacuum, take off the plate, roller, belt, etc. and clean out any debris - every time I used the vacuum. He said I certainly HAD to do this if I had pets in the home. I pointed out to him that the name of the vacuum is "Purpose for Pets" but he said that didn't matter.
I asked to speak to his supervisor. I told the supervisor that it was ridiculous to expect customers to disassemble their vacuum every time they used it. I also told her that it seemed like the melting end caps could pose a fire hazard. She then transferred me to "corporate." I was told by "corporate" that the problem was probably that debris was getting into the end caps, and that wasn't covered by the warranty. Therefore, there was nothing they could do.
I had a lengthy conversation, in which the "corporate" representative told me vacuum had been taken of the market but declined to say why. Her only concession was to offer me 50% off the cost of replacing the roller. I had already done that once, and have no plans to continue buying rollers and replacing them on a regular basis. I also don't want to subject my home to a fire hazard.
On another note, none of the Dirt Devil representatives told me that the power tool for that model had already been recalled due to injuries, but I did discover that fact by researching the vacuum online.
I bought this sweeper about 6 months ago, easy instalation. Great. First time using the vaccum worked perfectly. After initial use I found this vaccum to be rather ineffiecient hose gets clogged easly almost everytime I use vaccum it becomes clogged, and I have to take it apart to get the hose out and free of debree. I have a dog , and a cat so pet hair is an issue I need a vaccum that is good with pet hair. primarily the reason why i purchased this product, that and the price wasnt rediculous Who pays $500.00 for a vaccum. Im a consumer but Im not weathly beyond all belief. Im practical and I spent about $80.00 on this dirt devil. and this is the worst vaccum I could have chosen. the belt breaks easily Iv went through 5 belts in a half of a year. the filter abdorbs smells and then becomes saturated with a stinky smell that makes you not even want to turn it on.and spending $25 every other week on a filter that doesnt smell horrible.no thanks. the maintinence is rediculous on this item everytime it gets used. it needs taken apart fixed, cleaned washed thouroughly. It just a gigantic pain in the ass.
I have a dirt devil that is only 2 years old, I used it and sparks began to shoot out from the front grill area. I called dirt devil corporate office at 12noon today July 25th, and was told that with out my receipt there was nothing that could be done and since I only paid $39 for the cleaner I should just get another one.
This product is a fire hazard!!!!!!!! I was vacuming near my bed when the sparks began, I find it unbelievable that this was taken so lightly. I have called target to notify them of the issue. If my home had burned down would that have changed the level of service I received? I expected to atleast have the product serviced at no charge or a discount coupon to replace to vacum cleaner if I could not find my receipt.
I bought a dirt devil en vision at walmart and it only worked for about a month. I took it back to walmart, they gave me another one and the same thing is happening. There needs to be a recall on these vacuum cleaners. The brush where the belt attaches is plastic, the belt comes off every time you try to use it because the belt burns into the plastic and it will not stay on. Thank You.
I was vacuuming with the Dirt Devil Vision up-right. I had the intake hose out using it to clean. All of a sudden my clothing started to be quickly pulled into some area of the vacuum, I started to loose my balance as it was very strong and quick. I was able to kick off the power.
Without thinking I tried to remove my clothing from some area of the vacuum still not knowing where the material was pulled into. I could not remove it with force.
The material was pulled into the motor turned around/around and some of it was sucked to the other part of vent.
My power head on my vacum by dirt devil has broken 3 times now. I am sick of gettin it fixed every 6 months. I want to know what you people can do for me. Or if anything why this keeps on happening
I purchased a Dirt Devil Model # 086365 at Walmart Cedarbrook Mall, PA. I used it once. Then it wouldn't pick up the dirt on the second use. The belt broke. This is the 2nd Dirt Devil I bought where the belt broke soon after use. I was told by Royal, they will not refund my money, and that I had to buy a belt and put it on myself. I could not find the belt.
I drove to the Wal-Mart and they didn't have the belt. Then I was told to take it to their vacuum repair people only to be told I would be charged EXTRA for them to put on the belt and for services. I don't think it is right, that I buy a product and it breaks so soon after use and then I have to pay out of pocket again for its repair. My carpet is a low nap, why would the belt break so soon after 1 use? I want everyone to know about Red Devil's Disposable vacuums because that is what they are. They are not built to last or for any routine usage. I have paid at least $150 over the past year on vacuums. Where is my mother's old Electrolux? Now that was a good vacuum and lasted for years.
My carpets are filthy. In order to clean my carpets, I have to sit on the floor and run the hose attachment in increments all over the carpet until the carpet is clean . This makes no sense whatsoever.
