DeWALT Tools

i bought a Dewalt dph3800 pressure washer from home depot. It had the owner manual and a sales tag on both stating, it had a cat pump and a Honda gx390 motor. So, being a Honda on a Dewalt, I was sold. I'm a builder, I have main Dewalt tools. Love them. I used it 5 times that summer. Winterized it and put it in my shed. I didn't use it a all that next summer.

I pulled it out this summer and had carb problem. I cleaned the carb. but the needle valve was getting stuck and filling everything up with gas. So, I went to buy a new carb. and I found out, it is not a Honda motor, it is a Chinese knock off of a Honda. I am very angry with this false advertising. I contacted the Home Depot and they told me to contact you. I would like to be contacted to address this matter.

I sail Bosun in the U.S. Merchant Marines. All the tools I use are DeWALT. I consistently use the 18 volt cordless drill to go through 1/2" steel. I'm also a fan of the 18v cordless reciprocating saw and circular saw. It has truly made my job easier. A lot of the places aboard ship that I work at, are w/o power.

I came home to find the Dewalt charger and battery melted. I had a burning smell and all the lights in store room were out. The charger had only been on for 45 minuets since we put it on and then went to the store. The charger is here at the house and I would like them replaced if at all possible. The charger also tipped a breaker which controlled my outside freezer which caused all the meat to go bad. The charger is dw9116 (7.2) 18 volt value UKN.

I had to buy a drill to do a deck because my old one smoked its brushes and couldn't put the screws in. I bought the drill a year ago and have used it as only a back up to a 12v Black and Decker and an 18v Skill cordless. The Dewalt's head has since seized and I have to use a screw driver to reset it. I am very surprised that Dewalt would sell such a poor gripping head! I have just bought a house and needing to put in some screws the Dewalt Pro is no comparison to my 12 yr old twelve volt Black-N-Decker, or Skill.

I am very disappointed and will not be buying more from such a poorly mechanically assembled power tools company, I'm better off with Harbor Freight. Which is a base line second hand store, at least you know what you get!

I brought a group of dewalt products, drill, saw all, saw light and batteries, haven't use the products very much and now the drill already needed a 100 dollar repair, I don't feel the drill can with stand much use, if this happens again I will never buy any of dewalts products

We took one of our DeWalt drill in to be repaired and were informed that there are no spares available to do the repair. I have been trying to contact the South African agents for weeks trying to get spares, but their telephone is never answered and they do not respond to emails. Eventually, I emailed the head office and got a reply from Jeff ** who has not assisted at all.He referred me to a branch in some other part of the world. And their website is not even in English, so that was of no help.

I cannot understand how a company can sell expensive tools and then not sell the spares to repair them? We have a whole workshop full of DeWalt tools. I have now realized that they were a complete waste of money, as they will never be able to be repaired. Surely, a manufacturer has to provide back-up support and spares for their products? If their tools were cheap, I would understand. But their products are in the extremely expensive range! It's more like "the extreme waste of money" category.

every time i use the drill motor the brushs smoke and it looks like the drill motor will catch on fire

Zero customer service. Refused return of newly purchased, non-functioning items. Rude.

Trying to recoup money from credit card.

Back in February of this year my Fathers barn (he lives in Dummerston, Vermont) burnt down. All of his tools and equipment were in the barn at the time of the fire so he lost everything. My father is retired and supplements his income by recycling metals. The loss of his tools was going to significantly impact his ability to make money for he and my mom. I wrote a letter to Bruce Brooks, the president of DeWalts industrial tool division telling about the fire and that my dad had used and loved DeWalt tools.

I asked Mr. Brooks if there was any way that DeWalt could help. Three weeks later UPS delivered a box to my fathers door containing a brand new 18 volt cordless drill, recipricating saw, flashlight annd circular saw all in a neat carrying case with charger and extra battery pack! My brother was there when dad opened the box and he actually had tears in his eyes. It was the first time dad had even smiled since the fire! DeWalt did not have to do anything for my dad, but they did. I can tell you that I will be buying DeWalt from now on.

I purchased a DeWalt DW735 planer from Lowes on 4/1/07. I was in the market for a planer, my purchase was also strongly influenced by the $60 gift card rebate Lowes was offering as well as the $60 cash rebate from Dewalt. I even called Lowes rebate center prior to purchasing to ensure I could redeem both rebates and was told I could by Randy (employee #4838). I quickly sent in both rebates and got a post card about 2 weeks ago notifying me that the "retailer you purchased from is not participating in this promotion". I found that odd as I checked with Lowes rebate center prior to buying to confirm I could use both rebates. On the Dewalt rebate form they made no mention of participating or non particiapting retailers, nor did they list any other stipulations which I had not met. I then emailed DeWalt's customer service and got a letter today stating the following:

"While researching your issue we found you also sent a rebate submission to the Lowes/Young America fulfullment center for the same amount. Since the Lowes program is the exact offer as the DeWalt DWIC00021, 13 inch planer $60 rebate and both are funded by DeWalt we are unable to honor your request submitted to the DeWalt Redemption Center for a second rebate on the same purchase".

I feel I have been misled by one or both companies. I probably did more to cover myself prior to the purchase than the average consumer would and feel there were several things that could have been done to prevent this situation. At some point prior to purchase either while on the phone with the rebate center or via a flyer or notice at the retailer, I felt I should have been informed that they did not intend for both rebates to be redeemed. At the very least it should have been printed in the "fine print" at the bottom of the rebate form.

Unfortunatly returning the item is not a possiblilty. I feel I am entitled to a $60 rebate from DeWalt. Please let me know if you can help me with this matter.