Complain about a product or service

Dacor Appliances

Joyce of Richford, VT November 2, 2009

In July my wall oven crashed and we attempted to purchase replacement parts. Many, many, calls and emails later we stupidly decided to purchase a new Dacor wall oven. Our Visa bill has been charged for this oven but despite many, many, many unanswered phone calls, we still do not have the oven. We were told to contact the transportation company, WRC.com but when we did so were directed to World Raceing Corporation and there doesn't seem to be a record of a transportation company named WRC. Is Dacor going out of business? Are they having financial difficulties. Have we thrown away our money?

Luther of Alexandria, VA October 27, 2009

We purchased a Dacor Microwave/Convection oven with a range exhaust fan when we remodeled the kitchen. Just after the warranty ran out, the microwave just made a loud noise and fails to heat anything. The company recommended Wuerstlin Appliance to repair the unit. Wuerstlin charges 120 just for traveling to the home and does not apply this to repairs that may need to be made. The worst case estimate for repairs was over 700.

The other choice that Dacor gave me was a microwave upgrade for an additional 750. I have already paid well over 1,200 for this unit. I have a 100 Sharp microwave that I have been using for over 12 years with no problems and this high end Dacor microwave lasts less than two years! I will never purchase anything with the Dacor name on it again and will advise all of my friends to stear away from them as well. Poor quality products with a high-end price.

Peter of San Anselmo, CA October 11, 2009

We purchased a Dacor Dual Fuel Range in 1997, and within a year had multiple problems with the functionality. While under warranty the range was serviced several times with various parts replaced. After about twelve months the front panel developed a crack, and the cover of the digital readout began peeling. This was replaced under warranty. The crack and peeling digital readout cover occurred again a year later, and was replaced again by Dacor. The third panel developed the same crack, etc., but by then the unit was out of warranty and Dacor only offered to sell the part at a discount. The total cost of replacing the panel was several hundred dollars, and we chose to just live with it. For the past ten years the unit has worked fine, although the oven door latch never seems to close properly or secure as it is supposed to.

Then, out of the blue, we were downstairs and suddenly heard a beeping alarm signal a few weeks ago. It was coming from the range, which had not been used for several hours, and the digital panel indicated an error message. The instruction manual noted that the warning signal indicates a malfunctioning circuit. The warning beep did not turn off after following the instructions, so we had to cut the main electrical power supply to the range. The estimate to repair the range is over 1,000, minimum. We are shopping for a new range, and obviously Dacor is not on the list of options. This was a very expensive, top of the line range. Similar units are selling today for 4,000. Very nice styling and functions, but the quality is horrible. Discovered a neighbor up the street has a similar Dacor model, with the same problems of cracking and malfunction.

Veena of New York, NY October 9, 2009

From the very first month of use the plastic casing that houses the electronic operating system showed fine cracks. Nothing was done about it--the dealer Blum and Krup in NY said said I should complain to the manufacturer. I heard nothing from Davor after writing to them--the phone never seemed to connect to a real person the moment they heard you had a complaint.

Recently the entire plastic case is disintegrating with normal use. I checked on the internet and found hundreds of complains of exactly the same kind. Dacor will sell you a discounted plastic panel--but you have to pay for the service and shipping etc. This costs about 250.00 I think you should insist that Dacor do the replacement and repair free for a defective product. They do not care about complaints and often hang up without warning. Please do something strong and just to this commpany.

I am in a coop and a fire resulting from these cracks could kill many. Luckily I am not using the oven anymore--at great inconvenience--and am waiting to take the stregth to deal with their callous customer service again.

Lisa of Monterey, CA October 3, 2009

Our duel-fuel range has had problems for years. The glass oven door shattered (when it was still within warranty), plus multiple other issues. I hate the electronic control board, which makes it very difficult to set the timer.

The most recent problem is this: the oven light went out, which I thought was no big deal because I don't use the light that often. But now the light chatters on and off constantly. I took the bulbs out but the switch still chatters, noisily and VERY ANNOYINGLY.

Lisa of Monterey, CA October 3, 2009

Our duel-fuel range has had problems for years. The glass oven door shattered (when it was still within warranty), plus multiple other issues. I hate the electronic control board, which makes it very difficult to set the timer. The most recent problem is this: the oven light went out, which I thought was no big deal because I don't use the light that often. But now the light chatters on and off constantly -- I took the bulbs out but the switch still chatters. Dacor says that the only repair is to replace the entire motherboard for the electronic control panel -- at a cost of almost 500. I would not buy any Dacor product ever again.

Sandra of Fernley, NV September 18, 2009

This is a follow-up to my previous post about out 6889 Dacor refrigerator. I retrieved the box that was sent with the add-on part that we needed to cure the problem aka defect. This is what the instructions said: IMPORTANT Evaporator Drain Tray Freeze Up Issue in 2003 thru 2007 production - creates internal water leak from ceiling of freezer causing water and ice to accumulate on the ceiling, door and seals of freezer. Can also cause a no cool situation, a noise issue when ice forms blocking evaporator motor and blade, or damper diffuser failure.

Clearly, without a doubt it is a DEFECT by their own words. People should be warned about the way Dacor does business. I am a Realtor and have lost business because I have been dealing with this.

David of Fernley, NV September 18, 2009

Nov. 2006 we purchased Dacor Epicure 48" refrigerator (6899) among other Dacor appliances. The refrig lasted 3 weeks as a defect with the doors and they would not close and seal. Appliance store gave us a new one. 2 years 8 months later it developed a loud grinding noise in augur motor in ice maker that ran 24/7. The freezer developed excessive ice and icicles. The augur would freeze up, shut off, freezer would go from 0 degrees to 32 degrees and everything melt, then kick on, freeze up and repeat cycle all over.

Found "authorized" repairman, Ron in Reno, NV. Ron said problem with these refrigerators, they need an add-on part, an evaporative pan assembly. Ron also said "there should have been a recall on these." Also informed we would have to pay 628. Gave Ron 300 deposit, wait 3 weeks told part on back-order (hmmm must be a demand for the part?) Called Dacor, spoke to J. Carlos he said only 2yr warranty on defects, we have to pay, he will be nice enough to sell us the part for discount. Fine, just send us the part.

Part arrives, call Ron at Protek to install, he can't come for 4 days. Tues. 9/15 Ron's service tech arrives, here 2.5 hours another 134. Five hourse later no ice out of the icemaker that worked prior to anyone coming out. Call Ron, he tries to say he bent over backwards for us, when I remind him of all the things he didn't do, like communicate and keep his word, he apologizes. Then he says he won't come back for a week and we have to pay for the icemaker. All of a sudden he only comes to Fernley on Tuesdays. After 5 mins Ron says I should call someone else, I gladly agree, except Ron says "there is no one else besides him and he refuses to come back".

I email and call J. Carlos at Dacor. I read him the warranty in the back of refrig booklet. Doesn't say anything about 2 years on defects. It does say "5 years on sealed parts such as evaporator etc." I argue that the part we needed is NOT a part of our refrigerator it is an add-on part to cure a defect. J. Carlos refuses to do anything and tells me that Ron will not come back and service me and there is nothing I can do.

Ron had told me "you went to the big boss to throw me under the bus", so this appears to be Ron's motivation for not coming back. Ron has refused to give me an invoice for what we paid him. The service tech said I would receive one the next day. I waited, emailed Ron on Thurs 9/17, no invoice. Dacor says I am out of warranty and they won't do anything.

I have called Osborne-Dermody where we purcased 50K in appliances for help. Kevin at Dermody cannot believe Dacro's attitude and he clearly agrees with me this is a defect. NO part on our refrigerator failed, we needed a part manufactured especially for this problem to cure the problem, HELLO! defect. Do not recommend Dacor appliances, poor quality, no service, no warranty and unprofessional customer service. Thank goodness I took photos of the icicles and sheets of ice in my freezer.

Cobie of moses lake, WA September 10, 2009

I built a house in 2003 / 2004 and had a 2,200 dacor wall oven installed. During Thanksgiving last year the light in the oven started flickering on/ off after we pulled the turkey out and shut the oven off. After that anytime we used the oven we'd have to shut the breaker off in the garage when we were done because the flickering/ clicking noise wouldn't stop until the oven had cooled.

Also not to be forgotten is our 550 dacor cooktop. One day I walked by and the burner was glowing red - about an hour after I had used it. I checked the switch and it was off. I played around with the dial and got the burner shut off. A few times I came home to a glowing burner! So this too had to be shut on/off in the garage.

I emailed dacor and explained what was happening with both their products. There was barely a response telling me they were sorry but there was nothing they could do- the warranty had expired (I bought the cooktop and oven at the end of 2003)- and no this had never happened to anyone else. After several emails complaining that I didn't want my house to burn down and to please fix the problem, they sent a repairman out but he never came back.

My husband fixed the oven problem by unhooking the light so I don't have to turn it on/off in the garage. I love having dinner parties where I use a flashlight to check on the meal. With the cooktop- we finally got the burner to stop turning on by itself. We just don't use it - of course it's the nice large one. Every once in awhile someone else cooks and the burner accidently gets used then we have go back to turning it on/off in the garage until we can get the burner to stay off. It ticks me off that I paid premium to upgrade to this level of [bad product].

Terry of Arvada, CO September 8, 2009

We did a major remodel in 2003, finishing in 2004, created a dream kitchen with high end appliances. We have had continual problems with both Dacor appliances, but have no recourse, since they are more than out of warranty. Why buy high end appliances. If it's for the "wow" factor, reconsider and stay with the Kenmore, Whirpool, and GE. You can throw them away and not feel guilty.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.