Dacor Appliances

Warning! Do not buy Dacor appliances! We have had our appliances for three years now and all of them have had something wrong with them. Oven circuit panel went and had to be replaced! Dishwasher arm and seal broke and dishwasher leaks! Refrigerator freezer compressor went! Hood range switch broke and had to be replaced! Dacor is the worst appliances I have ever bought! Buyer beware!

I contacted James ** at Dacor. His attitude was excellent and he resolved my problem (deteriorating dishwasher racks) beyond my expectations. He was compassionate and understanding every step of the way. James followed through on his promises in a swift and efficient manner. I would recommend Dacor and James ** to anyone. He is an asset to Dacor and should be recognized for his professionalism.

Thank you for contacting Dacor directly and allowing us to be part of the solution!

Dacor Appliances on May 9, 2012

My wall oven spontaneously heating to 800, will be fixed! Thank you, James of Dacor for contacting me again and for arranging for my wall oven to be repaired at no cost. When our oven is in top working order, we love the convection option and we love the internal temperature probe. The people at Dacor offer the friendliest service I have ever encountered and I thank you so much for that.

We are always happy to review cases on an individual basis and provide a solution in accordance with your experience, taking all factors into consideration. We also strive to ellevate our service levels so that our support matches the performance of our appliances!

Dacor Appliances on May 3, 2012

This is a follow-up to my prior comments on the 30" Dacor wall oven. After posting the prior complaint, a Dacor customer service representative emailed me immediately the following day asking for details on the problem. The Dacor rep immediately called my repairman, notified me that they were working on a solution, and then followed up with a solution that exceeded my expectations. We are very satisfied with the outcome and should have called Dacor directly at the onset. Thank you Dacor!

We are very glad to have assisted you in your situation!

Dacor Appliances on May 3, 2012

Dacor Renaissance Wall Oven - I turned my oven to 275 degrees to slow roast a pork and a few hours later, opening the oven door, smoke was billowing out. My oven was screaming hot, as in 800 degrees, as in this Dacor oven of mine was attempting to self-clean my roast pork. This very thing happened about one year and one week after purchase, you know, wherein I call Dacor and they tell me, "Oopsy, past the one year warranty, oopsy." After many phone calls, etc, etc, a nice guy from Dacor named Jonathan calls and they fixed the oven.

Now, here we are again! Exact same problem - rev. 2. On the phone with the very nice man, James, I am told that, "Well, we really have to take each instance by itself," when I have explained that this self incinerating performance has occurred now for the third time. And further, my neighbor has the exact, the exact, same Dacor oven and they had a repairman at their house last week for the exact same problem. Obviously, something went seriously wrong in the manufacturing of this Dacor oven - obviously. And you would think that obviously Dacor would strive to make it right by the consumer. No. They will send me the parts. Terrific. I have to hire the repairman, pay for him to show up at my front door, pay for him to do the work while the clock ticks at 15 minute interval payment.

We will be contacting you directly for further review.

Dacor Appliances on May 2, 2012

I purchased a single wall oven in 2008 and 30 days out of warranty, the oven broke. Service required two service calls to fix the door magnets. A third visit was required as the oven codes shut down the unit. The last two service calls have been with the cooling fan. Now that the fan was replaced, the relay board needs replacement, too. I have spent $650 in service alone, which is separate from the cost of parts. There's no help from customer service; in fact, the rep was downright rude. I will never purchase this brand again and I have told anyone who will listen not to purchase.

Thank you for bringing this to our attention. We did receive your direct correspondence via email. Your direct email was received late yesterday and we have not had a chance to contact you. We will be contacting you directly to get more information.

Dacor Appliances on May 2, 2012

I had Dacor appliances installed in a 2008 kitchen remodel including 30" Millennium wall oven, warming drawer, microwave, gas cook top, and dishwasher. I had bad experience initially with dishwasher which Dacor replaced but the problem repeated. Then finally circuit board was upgraded and problem has been fixed. Now the wall oven needs a new control panel and cooling fan with the combined cost for parts over $2,000 according to the repairman. I plan on throwing it away before I put that kind of money in an oven that will only last four years. I will never purchase a Dacor product again.

We are happy to hear that the dishwasher issue has been sorted for you. We will be contacting you directly in order to obtain more information regarding the wall oven and inform you of how Dacor can assist. Please keep in mind that we are always available for direct contact via our website at the following link: http://www.dacor.com/Customer-Care/Contact-Us.aspx, or at customersatisfaction@dacor.com.

Dacor Appliances on April 27, 2012

The wall oven's glass was damaged by a guest. Customer service at Dacor was exceptional. Within a day of advising Dacor's customer service, I received a call from the service man and the replacement was installed the very next day. The service man was considerate by calling first and coming exactly when he said he would. He was very professional as he replaced the glass in a matter of minutes. I would choose Dacor again.

We are so thankful for contacting us directly to help resolve what you were experiencing. For any future concerns, feel free to continue to contact us directly for a prompt reponse.

Dacor Appliances on April 25, 2012

Follow-up to March 31 posting: In 2001, we installed two Dacor wall ovens and a gas (converted to propane) cook top. The cook top has been problem free and the brushed stainless steel surface still looks like new. Both ovens however, at that time, were problematic during the two year-warranty period. Knowledgeable service people were hard to come by in our region. After numerous service calls, Dacor replaced one of my wall ovens at or around the three-year mark (outside of the warranty period). That particular unit had only one minor issue since then and Dacor replaced the appropriate part free of charge. The other original unit has been problematic since the beginning. The latest problem being the internal light going on/off for no reason and then a lack of response to light button on the front control panel.

Long story short, I posted my frustration here on March 31 and was contacted by a Dacor rep within two days. He asked me for detailed info on the problem and located the unit in their files. Some of the past repairs were known to Dacor, but others were not since we just did them ourselves. I was asked to send a detailed description of the current issue along with pictures, which I did. Based on Dacor's analysis or the pictures and the exhibited problem, they sent me, free of charge, a control panel membrane, a door gasket and a set of door hinges. We installed these items and the unit is now in full working order.

In looking back over the past years of problems with this particular unit, it's clear to me the issues all stemmed from an original broken door hinge. It was compounded by the fact that the service and repair folks at the time considered the door gap to be within tolerance and we did not discover the broken hinge until the door glass shattered and we needed to replace it, which required removing the door. Anyway, at this stage in the game, I am very pleased with Dacor's response. It is my impression that they are trying much, much harder to stand behind their products. So, while just a short time ago I would have never considered another Dacor product, when the time comes, they would still be on my list of considered vendors because when these ovens work, they work great.

Thank you for working with us in resolving any outstanding issues that you were experiencing. We look forward to you contacting Dacor directly in te future, should you have any new questions or concerns.

Dacor Appliances on April 24, 2012

When my husband and I built our home 11 years ago, I splurged and got a Dacor ERD36 36" dual fuel range. During the process of our build, our builder dropped my range during the installation. Dacor was very quick to send out a servicer to make sure the performance of the range was not compromised. The only thing that needed to be replaced was a bent bullnose in the front and the kickplate. I have had one service call in 11 years, which was last year after a brownout in my neighborhood caused my clock and oven setting to go crazy. It had nothing to do with function and had nothing to do with shoddy manufacturing. I just got it fixed and continue to use my range every day. I am looking to expand my island because I need another oven and I am very excited to add a Dacor oven to my home with zero hesitation. I am looking at a DO130S. I would buy Dacor over and over again!

Thank you for your testimonial regarding your Dacor range and the years of good service it has given you! Should you need any assistance in the future, please be sure to contact us directly via our website, www.dacor.com, or at customersatisfaction@dacor.com.

Dacor Appliances on April 23, 2012

This is a follow-up to my initial complaint, which was posted on November 28, 2011, and an updated posting on December 27, concerning problems with our Dacor range. What we learned was that the local appliance shop that services Dacor quit working on Dacor appliances, so we were left with no repair company. We were contacted by the customer service representative from Dacor, who has been very diligent in working with us to find a solution.

Yesterday, the Dacor regional service supervisor from Washington came to Casper to work on our oven, which is now totally functional. Pretty amazing customer service! He did share with us Dacor's challenges in getting qualified local service companies, especially in smaller towns. I applaud Dacor for going the extra mile (1,000+ miles, to be more accurate) for us.

Thank you for hanging on with us while we worked to resolve your range issues! If you need our help in the future, feel free to contact us directly!

Dacor Appliances on April 20, 2012

The Dacor pop up exhaust popped up on its own one day and started the exhaust, and it stopped at the popped up stage. Two of the buttons for variable speed was on and a few days later, that also went out. The exhaust is still up. I am afraid to call the service guys. It's about $100 for the diagnostic visit and don't know how much to fix it. It is five years old. I did find a circuit breaker in the area. Any idea how to repair it on my own?

Thank you for bringing this issue to our attention. Dacor will be contacting you directly to inform you of how we can assist.

Dacor Appliances on April 19, 2012

Unfortunately, the screw broke in two that held our Dacor refrigerator door on and much to our dismay, the door fell off. Dacor was prompt and courteous in sending a replacement lower refrigerator door hinge to the service company and covered the full cost of labor even though they initially said the refrigerator was out of warranty (two years old). Our experience was positive with James who gave timely and a customer-focused response. He also called to follow-up after the repair to make sure we were happy which I appreciated. I hated that the door broke but was very pleased with the repair and the fact that I did not have to pay.

Thank you for contacting Dacor directly to allow us to review your situation and help you with resolution!

Dacor Appliances on April 19, 2012

Regarding my previous complaint on 3/21/12, I had a Dacor fridge, model #EF42BDCBSS, installed in my brand new kitchen in March 2008 (I've a kitchen full of Dacor). It subsequently had a problem with the drip pan in March 2009 and was fixed on warranty. Come March 2012, the fridge was again diagnosed with the same problem. The technician told me there had been a design problem, but after three re-designs, it was remedied and should have no further problems once the new part was installed. The bill, $658 and more than half, was for the part! Of course, I was livid because the fridge had been fixed in 2009 and was now off warranty.

When I expressed myself originally, I was simply venting about the price of the repair without hope of a remedy. James at Dacor customer service called me promptly that next morning and left a message! We subsequently talked and he immediately got in touch with my local appliance service center. He not only worked out with them refunding my deposit for the part but also ordered two other parts that were necessary in order to fix the problem.

The outcome? They fixed my fridge at no charge to me for parts or labor, and all I had to pay was the original trip and diagnosis charge. I can't begin to tell you how extremely happy and grateful I am about this. Thank you, James, for such terrific follow-through and thank you Dacor for being a top-notch business who stands behind your products!

We're happy that we were able to help resolve your service issue!

Dacor Appliances on April 17, 2012

My Dacor (3 years old) oven top burners' igniters don't stop after being turned on, although they are burning. I've tried drying them for many hours and applying rubbing alcohol. The front ones do this all the time when we turn them on. When we turn the left front burner on, the front right one's igniter does it along with the left! The back ones do it occasionally, so are still usable. Apparently this is a common problem with Dacor units. Why haven't they fixed it? We've had them fix the electronic panel at huge expense, and are not going to call them again. When the back burners stop working, we'll get another unit. I've had gas stoves for 30 years and have never experienced anything like this poor quality. It's amazing that they are still in business.

Thank you for notifying Dacor regarding your cooktop. We will be contacting you directly in order to gain a better understanding of the issue and how we can help in resolving this for you.

Dacor Appliances on April 12, 2012

In August 2001, we purchased two Dacor 30 inch wall ovens. It has been a decade of problems. Here is what we have experienced: Just this morning, one oven is yet again going through the cycling light problem. This is where the internal light turns on and off at random and there is no response to the button on the panel. A brief history of issues since we've owned these units: At the time of our purchase, Dacor was still offering a two-year warranty. During the warranty period, one oven would send steam out through the lower vents whenever there was any liquid in what was being cooked. This in turn would condense on the panel which then sent the oven into a number of different failure modes. This unit had at least three different control panels installed. After battling with continued problems and many, many, many calls to Dacor, they agreed to replace the steaming unit at the three-year mark.

So, to Dacor's credit, they did resolve the problem. However, both ovens are installed under counters. Any water which gets onto the top of the control panel will cause a failure mode. We'd have to turn off the breaker and let the panel dry out for 48 hrs. Over the course of the many panel replacements, there seems to be an improvement in the moisture seal and the panel was less sensitive. One unit had the front glass panel fracture. When I called Dacor, they said this was due to grease splattering during the broil cycle. Huh? When I ordered the replacement part at a local parts dealer, they sort of chuckled and said that this was a common problem with Dacor ovens and that they rarely ever had to get replacement glass for other brands.

I'm luckier than most in that my husband can fix just about everything. He has resoldered several of the motherboards for these units. He's replaced door hinges and also installed the new door glass. I have no idea what the service calls would have amounted to, but the control panels, membranes, door glass, door hinges have been pricey. Anyway, as I sit here, my oven light is cycling on/off at random and hubby will once again be required to repair these very expensive units. One unit has a door which has never closed properly. Luckily, my 15-year old KitchenAid fridge and 11-year old Miele dishwasher are rock solid. Never, ever, ever again will I purchase a Dacor appliance.

We apologize for your experience over the years. We are glad that we were able to contact you directly and help you resolve the issues and your concerns. As always, you can contact Dacor directly via our website, www.dacor.com, or at customersatisfaction@dacor.com.

Dacor Appliances on May 2, 2012

We have 3 Dacor appliances that we purchased new when we remodeled our kitchen a few years ago. Our cooktop's igniter continually clicks even when it is not in the light position. This only happens on the front 2 burners (the back 3 are fine). We have cleaned the unit and cleaned the igniters over and over. We have had 2 authorized Dacor service companies and another company look at our unit. Two said no fix exists; the other replaced a part after talking to Dacor and that did not fix it. When I called Dacor, they noted to get another service company and call them when they are here. I am concerned that this again will not work and I will have to pay another service fee.

When they were here I asked them to replace a light in our double oven, but they noted they would have to remove the oven from the wall to do that and it would be costly, to which I said no thanks. Is it true that the oven has to be removed to replace a light? Another issue is that our double wall oven's upper unit only gets warm to about 200 degrees. Another issue is that the microwave door open button does not move the door, we have to push it and pull the door open by hand. I have turned to Dacor service and to our local service techs and we are at our wits' end. Any help here?

We do apologize for any continued concerns with your appliances. Our records show that we last heard from you in 2009, and that was only in regard to the cooktop. We had suggested some tips to try and were awaiting more information from you (specific model number and serial number for the cooktop) if those tips did not resolve the issue.
We will be contacting you directly in order to explore some options in assisting you in resolving these matters.

For any further questions or concerns, you can always reach us directly on our website, www.dacor.com, or at customersatisfaction@dacor.com.

Dacor Appliances on April 4, 2012

I see no way on here where I can respond again to my original complaint so I'm simply submitting this as an addendum to my original. I submitted my complaint about my Dacor fridge and the drip pan on 3/21. Someone named James called and left a message in the early morning on 3/22. I have called back twice, once in the morning and once in the evening and left messages. I've yet to hear back.

I'm hoping that he is simply busy or on vacation and that I was just not a required check mark on his list to show he made the call. On my prior complaint it is stated someone would get in touch with me to see what they could do to help. Well, you could pay my bill for me which is $658 for the same exact problem that happened while it was on warranty and supposedly fixed or at least pay me for your ridiculously priced drip pan, which is $355 plus tax.

We certainly apologize for an delay in returning your calls. Thank you for taking the time to relay your experience with us today, over the phone. As was discussed, we have contacted the service provider and will work quickly and closely with them and yourself to help bring this matter to resolution. Of course, if you have any questions in the meantime, feel free to contact your Dacor Customer Service representative directly.

Dacor Appliances on March 23, 2012

I had an issue with the wall oven light on my Dacor Preference double oven. To make a long story short, after contacting Dacor directly, they made sure that the unit was fixed by providing the part directly to me and confirming that the local repair company would be willing to install it. The oven is 8 years old and in the end, what I spent seemed reasonable to get a fully functioning oven (membrane switch). They were prompt, personal and courteous in their response to me. I came away feeling that Dacor takes pride in their history and their products! They also cleared up some misconceptions that I had regarding the status of their company. Although it was frustrating to have an appliance not work properly, I feel that the customer service Dacor provides makes their company one worth sticking with. That makes a big difference in today's impersonal world.

Thank you so much for contacting Dacor directly and allowing us to support you when faced with a repair. If you have any future concerns or questions, feel free to contact us directly!

Dacor Appliances on March 23, 2012

I paid over $6000.00 for a Dacor EF48BNDBSS refrigerator and have had nothing but problems with this item and the other Dacor item (dishwasher) that I bought when I had a new kitchen built for my new life of retirement. The first refrigerator that was delivered did not work when it was installed and was returned immediately. I had to wait for Dacor to send another one and I have had to pay several service calls each time since that point. I am disgusted that I paid over $10,000 on two appliances from Dacor and neither of them has ever worked even at a low grade basic level. Both of my items have been discontinued and Dacor reimbursed me for half of what I paid for the dishwasher, which did not even cover all of the repair calls that I had paid for ongoing service. At that dealing, I got tired of paying for repair calls for the refrigerator due to excessive icing in the freezer; supposedly there was a quick fix right after I had the unit installed and it did not fix the issue. Now, there is another quick fix that Dacor suggests and that will cost me $800. Really? I don't think so.

In fact, I have researched this issue and have found that this "quick fix" does not solve the problem either. In addition, I have called Dacor numerous times about the refrigerator door not sealing and the refrigerator making all kinds of strange noises. They told me it was the seal, so I had the seal replaced and that was not the issue. Then I paid $235.00 for a service call to look at the seal and he said that this refrigerator has known problems for hinge issues and he attempted to fix the hinge and left and the problem continued. Between the hinge issues, the constant icing issues in the freezer and the food icing over as well along with the trays and inner shelving of the freezer, the refrigerator sealing and the hinges working, and the constant crazy noises that the refrigerator makes, I am ready to file a lawsuit for a "lemon" of a product.

This is the second product that has recall issues and multiple problems. I am sure that with my documentation, a judge would have no problem agreeing that I have paid way too much and put in way too much time and energy into getting a decent appliance into my kitchen. I would never recommend Dacor to anyone. I am dissatisfied and refuse to pay another penny for service calls on these appliances that were installed in 08/2012. At this point, my refrigerator is unplugged and unusable and I am using a small refrigerator that I bought at Costco for $300.00 thirteen years ago that has never had one problem.

We do apologize for your experiences and will contact you directly in order to see how we can continue to support you through this. We also did receive your direct contact via our website.

Dacor Appliances on March 22, 2012

I had a "Dacor" Fridge, model #EF42BDCBSS, installed by Kiva Kitchen & Bath in my brand new kitchen in March 2008. At the beginning of March 2009, it began to have a problem. So on 3/6/2009, we had an authorized Dacor rep come out to diagnose it. He said it was the drip pan so he installed the new part and said it was fixed. It was on warranty at the time.

Over the past few weeks (again in March), the fridge began to make a lot of noise when the doors were shut. I called our local appliance store and they tell me it is the drip pan and it is in need of the same exact part. He said that this has been a problem with these fridges and that this has been redesigned about three times. He tells me that this time the problem should be fixed. Dacor charges $355 for "just" the part (plus tax) and with the tech service it makes the total $658.

Of course, I'm extremely angry since this is the same, exact problem that was supposedly fixed while my fridge was on warranty. The cost is ridiculous and I'm angry that it appears to be a problem that should have warranted a recall notice by Dacor.

We do apologize for your experience. We will be contacting you directly in order to see how we can help resolve this issue for you.

Dacor Appliances on March 21, 2012

I bought the refrigerator less than a year for over $4,000 and the vegetable drawer chipped. When I called Dacor, I was told that it was a cosmetic issue and was given a number to call and order the part. For a refrigerator less than a year and costing that much, I thought it should fall under its warranty. Another issue is the ice maker. It won't dispense ice and I have to always pull the ice bin and put it back in. The Dacor customer service said that it's because air gets into the ice bin when I dispense ice and that's the solution. Once again, for such an expensive refrigerator under 1 year old, I would think customer service would be more customer oriented. Never again!

We do apologize for your recent experience. We will be contacting you directly in order to determine how we can further help to address your concerns.

Dacor Appliances on March 20, 2012

We have a dual fuel Dacor oven purchased in 2001. We have the manual. For some reason, after cancelling a timer, the oven locked at :4. The owner's manual was no help. The Dacor website was no help. We turned off the circuit breaker then turned it on again and finally, the oven worked.

We do apologize for your experience. Resetting the appliance at the circuit breaker (by turning it off for about five minutes) is normally the first step in trying to trouble shoot any such issue. We are glad to hear that the oven is again functioning after the simple reset. In the future, if you have any questions, you can always contact us directly at customersatisfaction@dacor.com.

Dacor Appliances on March 20, 2012

In 2001, I bought a Dacor dual range stove. I paid over $2000. My problem is that there is a defect in the product; when you use the self-cleaning, the outside of the stove cracks up. Dacor has replaced this three times and each time it cracks again. I spoke with them about a year ago and because I didn't continue the warranty, they wouldn't replace it. I carry a home warranty.

My stove looks like it came from the junkyard. I understand them not repairing a physical problem with the stove but the outside is crumbling because of a defect in their product. If you don't clean the oven, then you get an error and the only way to get it off is to clean but all that dose causes the outside to crack up more. It pains me to think of buying a new range when I thought I had done my homework, when I choose Dacor. I hope this isn't too late, but it pains me to think after another cleaning I may be forced to buy another stove.

We do apologize for your experience. We will be contacting you directly to make sure that the issue is addressed and resolved for you. I understand that we may have been closed when this was posted, but we can always be contacted directly via our website, www.dacor.com, or email via customersatisfaction@dacor.com.

Dacor Appliances on March 14, 2012

I first bought the low-end Dacor dual fuel range and overhead microwave oven. Within the time frame of 3 years, repairs to the stove cost over $2,500. The stove cost $1,800. Ever single piece of plastic on the stove cracked and had to be replaced multiple times. The microwave's handle cracked 6 times, twice in one week. The overhead trim, which is about 30" by 6" and heavy, fell off and hit me in the head while I was frying bacon. If it had hit the pan of hot grease, I would have been burned.

I contacted Dacor and got the brush off. I contacted "Fight Back" with David Horowitz about the problem. Dacor called me back, bowing and scraping, and we came to an agreement that they would take back the stove and microwave and put the full cost towards an upgrade to their high end model.

I am sure you think I was stupid but the stove cooked beautifully and I thought a stove with no plastic trim pieces would solve the problem. Wrong! The microwave control panel has gone out twice, each repair costing around $350. The handle broke 4 times but that was covered under warranty. The front control panel has died 3 times (another $350 each time). The broiler dies each time the self-clean is used and that has been fixed 3 or 4 times. Some computer board on the top of the stove has died (another $400). The enamel lining inside has cracked, crazed, chipped off and rusted. Now, the front control panel has died and so has the one on the microwave.

Times are very tough for us now and I can't afford to get them fixed. I noticed that the front panel trim on the top of the microwave is starting to pop out again (plastic fatigue). Hopefully, it will fall off again while I am cooking and hit me in the head and knock some sense into me. If it does happen, I will take them to court.

We do apologize for the inconveniences that you have experienced. We do show that you last contacted us directly, inquiring about cooking demonstrations. We will be sure to contact you directly and help address any outstanding concerns.

Dacor Appliances on March 5, 2012

The first F1 Error needed a new membrane repair for $470.00, after 4 years of service. Now, the same F1 error after the new membrane is only 13 and 1/2 months in service and it is now out of warranty. Customer service people are rude and unhelpful but when pressed, they said they might be willing to help after a service tech, which I have to pay for, diagnoses the problem.

Even the Sears store people advise their customers not to buy Dacor products and that is sad because it is one of only 2 American made options. Dacor needs to step up their product engineering, commitment to quality and get rid of the rude phone people in Customer 'No' Service. This is not the end of this experience but the only reason I am not junking the stove is because a comparable replacement is another 3000 bucks from another vendor which I cannot afford at this time.

The irony of this is that the company clearly knows they have problems but when I asked if the replacement parts had been improved so the problems won't persist, I was told that no changes or modifications to the electronic brains had been made. How stupid is that! They are just asking for more problems with the parts they send you to fix what does not work.

We do apologize for the repeated issue. We will contact you directly in order to obtain more information and inform you on how we can help resolve the issue for you.

Dacor Appliances on Feb. 28, 2012

My Dacor oven (DO130S, S/N V-A-10160044) is less than 18 months old. While it was in use, it popped, sparked, tripped the circuit breaker, and died. I called customer service, and voiced my concern on safety due to potential electrical defect. Steven, the customer service person advised me that this oven is no longer in warranty, and to call a repair service. I reiterated the concern for product safety. He placed me on hold, and the call was dropped. I called again, and Mike answered. I repeated the same info, and he was not willing to listen to any concerns. He hung up on me. This experience does reflect on published Dacor's commitment to customer service, or product safety.

We apologize for you experience. Thank you for taking the time to explain your experience with us. We will be sure to have our Authorized Service provider address and resolve the issue. For any further concerns, please contact your representative directly, or Dacor at customersatisfaction@dacor.com.

Dacor Appliances on Feb. 27, 2012

Over ten years of using my Dacor oven, I have spent $1595 in repair bills to keep it going. It cost $1875 originally and I would have purchased a more reliable brand if I had known how much trouble the oven would cause me.

We do apologize for your experience. We will be sure to contact you directly to obtain more service information and to see how we may assist.

Dacor Appliances on Feb. 27, 2012

I purchased a Dacor Black Dual Fuel Range (RSD30B) in 2001 which was installed during a kitchen remodel. We moved back into the house on 12/24/01. We hardly ever use the oven because my husband barbeques every night. In less than 5 years, a piece of the plastic front control panel fell off. In early 2008 the self cleaning function broke (error F2). I called Dacor and they referred me to a repair service. It was going to cost almost $500 to repair so, given that we use the oven so little, I decided not to spend the money on an oven that was falling apart.

Now within the last two years the plastic control panel is cracked across the front and more pieces are starting to fall off. Now the clock and the timer have stopped working. I called Dacor again today and was told that the seals and hinges on the oven are probably bad, which is contributing to the problem. The customer service person was rude and unhelpful. He said it was not unusual for a ten year old oven to break. He gave me contact information for a parts dealer and two repair services. I bought this oven believing it was a high quality and I expected them to stand behind their product. What can you do to help me?

We do apologize for your experience. We will be sure to contact you directly in order to provide more information on how we can assist you with the current repair needed.

Dacor Appliances on Feb. 27, 2012

We bought our new Dacor CPS 130S wall oven when we built a new house in '04. First we had to replace the lower heating element. Now the touchpad (Dacor part # 13290S) is malfunctioning. The "+" button will not respond to touch. Called Dacor and was told that the needed part number was discontinued in 2009. I double-checked with a distribution center in San Antonio, TX, who confirmed that the part is no longer available. They referred me back to Dacor on the chance that Dacor would have one somewhere. Dacor's suggested solution was that we need to buy an updated completely new oven, which would cost us several more thousand dollars. So here we sit with a perfectly good oven minus a touchpad to control it correctly. So much for buying reliable, U.S. made products and receiving good service. I thought there existed a federal law that mandates a company must make parts available for 10 years if they discontinue the product?

We certainly apologize for your experience. We will contact you directly in order to help resolve the issue for you.

Dacor Appliances on Feb. 15, 2012

The enamel on the bottom of the top oven has blistered and the metal beneath is exposed. If the oven is heated, there is a chemical smell. This is such a dangerous situation that the ovens (double) are being removed as I write and will be replaced with a different and more reliable brand.

We are sorry to hear of your experience. As we have not heard from you since 2005, we will contact you directly to see if there is anything we can do to assist you.

Dacor Appliances on Feb. 13, 2012

I completely gutted my kitchen on 2/22/92, and purchased a Dacor CPD230R double oven. Whenever I used the self-cleaning function the next day, F0 would appear. I would have to get a repairman to come to my house. This cost me a fortune. For one year, I just used the bottom oven. I finally called Dacor, and complained. I wrote a letter to Mr. **, and wanted satisfaction.They decided that I could purchase a new, better oven for $1,480.00. This was 1998, so in 6 years, I spent $3,680.00 for 2 ovens. After 5 years, I started having the same problems.

Every time I used the self-cleaning function, F0 would appear. I just totaled my bills for the new, better oven, and I have spent $963.00 and it would be more, but I figured out, if I pressed cancel and held it, the F0 would disappear. So every time I used the oven, that is what I did. This would last for 8 months. The oven completely shut down, and I could not use the top or bottom. I just had a repairman here, and he said i need a new membrane assembly, and latch. They were supposed to call me with an estimate. They just called, and said the part is no longer available. This is upsetting. Reading the reviews, I see I am not alone in my dissatisfaction with the Dacor oven. Now, I will be redoing my kitchen.

We're sorry to hear about your recent experience. We'll have someone contact you directly to help resolve any outstanding issues.

Dacor Appliances on Feb. 6, 2012

My Dacor Preference 30" double wall oven (model PCD227R) was installed on 5-14-2004. On 12-31-2007, I replaced the upper oven high limit switch for cost $146.56. On 5-19-2010, I reset the lower oven high limit switch for cost $95.00. On 8-27-11, I replaced main control panel (Bezel Assembly), whose parts cost $271.10. On 12-14-2011, I replaced the main relay board for $214.02. On 1-16-2012, I replaced main relay board again, and it is under warranty. On 2-3-12, I replaced upper oven temperature sensor for $32.09. I am awaiting authorized Dacor service technician to calibrate both ovens.

We do apologize for the inconveniences you have experienced. In cross reference your information and were unable to locate prior contact regarding your double wall oven. We will contact you directly in order to help resolve any pending service issues and to make sure that we have your service history in our system. In the future, please contact us directly at customersatisfaction@dacor.com for any assistance.

We are so happy that we were able to help you resolve the current issues and provided you with more information on how you can help avoid future service costs.

Dacor Appliances on Feb. 6, 2012

As a contractor, we were fortunate enough to build our dream home which was completed in 2005. After much research and many show room visits, we purchased Dacor appliances for our kitchen. As the saying goes, if I knew then what I know now. Our biggest (note I said biggest, not only) issue is with our ESC130 oven. If you own this oven, do not, repeat, do not, use the self-cleaning mechanism. I have had this repaired once and then replaced once (along with a relay board). I seldom use this because I know when I do the lock mechanism will continue to cycle until it is replaced. This means, while I can still use my oven, I have to time when I open the door based on when the lock is cycling in the unlock position. I must also turn the oven off at the circuit breaker or listen to the continuous warning beep that the lock is cycling (as if I didn't know).

After repairing this feature once, I next choose to have the mechanism replaced and Dacor offered me a discount on the parts (the oven was and still is out of warranty) at a cost of more than $500.00. This is on top of what I had already paid to have it repaired just 18 months earlier. I feared using this feature again as I didn't want a repeat performance. After cooking macaroni and cheese yesterday, I felt I really needed to clean the oven and made the mistake of using the self-cleaning feature of the oven. I don't know why I was surprised when the locking mechanism refused to stop cycling.

I contacted Dacor today only to speak with the rudest customer service representative I have ever encountered, Steven. No last name. He is the only Steven who works there. He refused to listen to me, spoke over me when I did try to talk, and did not allow me to speak with anyone else. There are no supervisors available on Fridays and he could not transfer me anywhere. I left a message for someone else to call me (they did not). I called back later that afternoon and was given the name of a supervisor, Nhi. She was not available and I spoke with another customer service representative. I learned that Dacor is aware they have a problem with this locking mechanism and are trying to correct it.

This got my hopes up, thinking that the company would now do the right thing and replace this mechanism at not cost to me, or at least at no cost for the parts. Not so. Even though Dacor knows there is an issue with this mechanism and they are supposedly trying to correct it, all they can offer me is a discount on parts. Really? Wow! A discount for a part that you know doesn't work properly and probably won't work properly because they are still "working on the problem"? I just really don't know what to say. Is this supposed to make me happy as a customer?

Would prospective customers want to buy a Dacor product knowing that Dacor is more than happy to sell me a known defective product at a discounted price and they should expect the same? It is probably needless to say that I would urge all prospective Dacor owners to not waste their money on any Dacor product as they do not care about their customers. I will certainly be doing my part to warn others and hope this serves to warn others as well. Dacor has a lot to learn in terms of building even what could be called a good product and standing behind what they sell as well as becoming a customer service oriented company.

We absolutely do apologize for your overall experience. A member of the Management Team will be directly contacting you today to go over your experience and specifically how Dacor can assist. In regards to your experience thus far with Customer Service, those issues will be addressed internally, as we absolutely do value our customers and always have resolution in mind when any issue arises. No matter how far beyond warranty the issue may be, our goal is to assist you in resolving any service matters and to get your appliance to function as it should.

Dacor Appliances on Jan. 9, 2012

We have several Dacor appliances and all were installed 1/2006. There were a couple of repairs in the first 2 1/2 years. Little things started developing. The simmer burners on the cooktop started clicking, several cooktop knob lights burned out. The wall oven lights stopped working. I waited for the bomb to drop before calling for service. Finally, the convection microwave stopped working. I called the authorized repair service in Atlanta. They came and were unable to repair anything with the exception of the knob lights on the cooktop. When I found out the cost of the knob repairs, I decided to live with burned out knob lights. The repair service got back with me for the cost of all the repairs needed in a timely manner. Needless to say, I was a bit overwhelmed! I told their authorized repair service to let me get back with them.

Rather than going to this forum to post and vent, I thought it only fair to go first to Dacor. I send a formal letter via FedEx with all my appliance model numbers, serial numbers, repairs to date and the cost of repairs from their authorized service providers for their review. I wanted to give them a chance to check the history of my appliances, follow up on my problems and get back with me. I really didn't know what I wanted or expected for Dacor. I guess I just wanted to vent to the CEO.

To my surprise, I heard back from Dacor almost immediately by email. I called the rep handling my case. I expected to get the typical 'customer no service' rep. I briefly explained the issues and he listened without interruption and expressed how sorry he was that we had all the problems with Dacor. To my surprise, he was willing to work with us. We still had out of pocket expenses that I really didn't want to incur, but Dacor made us whole considering our appliances were out of warranty and installed in 2006.

I don't think venting to this forum would have netted the same results. Yes, it would have allowed my a chance to tell the world how angry I am with Dacor, but it would have done nothing more. You get me bees with honey than you do with vinegar. If you really are having problems, call their authorized repair agents and keep good/detailed records documenting the various problems. I'm willing to be they may just surprise you. How about you giving them a chance! Thanks Dacor, for making us whole.

We appreciate your approach and are always willing and able to help our customers resolve any service issues. Having your service records really helped in offering you options and solutions that made sense for your situation. As always, feel free to contact us directly in the future, either via your Customer Service Representative or by emailing us at customersatisfaction@dacor.com.

Dacor Appliances on Jan. 3, 2012

We have several Dacor appliances and all were installed in 1/2006. There were a couple of repairs in the first 2 1/2 years. Little things started developing. The simmer burners on the cooktop started clicking. Several cooktop knob lights burned out. The wall oven lights stopped working. I waited for the bomb to drop before calling for service. Finally, the convection microwave stopped working. I called the authorized repair service in Atlanta. They came and were unable to repair anything with the exception of the knob lights on the cooktop. When I found out the cost of the knob repairs, I decided to live with burned out knob lights. The repair service got back with me for the cost of all the repairs needed in a timely manner. Needless to say, I was a bit overwhelmed! I told their authorized repair service to let me get back with them.

Rather than going to this forum to post and vent, I thought it only fair to go first to Dacor. I sent a formal letter by Fed Ex with all my appliance model numbers, serial numbers, repairs to date, and the cost of repairs from their authorized service providers for their review. I wanted to give them a chance to check the history of my appliances and follow up on my problems and get back with me. I really didn't know what I wanted or expected for Dacor. I guess I just wanted to vent to the CEO.

To my surprise, I heard back from Dacor almost immediately by email. I called the rep handling my case. I expected to get the typical 'customer no service' rep. I briefly explained the issues and he listened without interruption and expressed how sorry he was that we had all the problems with Dacor. To my surprise, he was willing to work with us. We still had out of pocket expenses that I really didn't want to incur. But Dacor made us whole considering our appliances were out of warranty and installed in 2006.

I don't think venting to this forum would have netted the same results. Yes, it would have allowed me a chance to tell the world how angry I am with Dacor, but it would have done nothing more. You get me bees with honey than you do with vinegar. If you really are having problems, call their authorized repair agents and keep good/detailed records documenting the various problems. I'm willing to be. They may just surprise you. How about you give them a chance! Thanks Dacor, for making us whole.

We appreciate your approach and are always willing and able to help our customers resolve any service issues. Having your service records really helped in offering you options and solutions that made sense for your situation. As always, feel free to contact us directly in the future, either via your Customer Service Representative or by emailing us at customersatisfaction@dacor.com.

Dacor Appliances on Jan. 3, 2012

We bought a 36 inch Dacor range with oven last year, around September, when we moved in to our new house. We tried to turn the oven on Thanksgiving day for 10 people, but it would not work. We called for service, and they replaced the circuit board. The repairman turned the oven on, and it worked fine. We never used the oven, just the burners on top, because we have a second smaller oven, we like to use for every day cooking. Then came Christmas day, and we were having 30 people over, so we went to turn on the Dacor oven, but to our horror, it did not work again. We have owned this oven for a little over a year, and have tried to use it only twice. In that time, both on holidays, with a lot of people to feed. This time, when I called for service, they told me I will be charged $198, because when they tried to get Dacor to drop that charge, they said no. We are very disappointed in Dacor for not caring more about the customer.

We do apologize for your experience. We always recommend that you contact Dacor directly regarding any issues or concerns that you may have, so that we may intervene and assist you in resolving the issue. You can always contact us via email directly from our website, www.dacor.com, or by emailing us more information at customersatisfaction@dacor.com. We do value our customers and look forward to reaching out to you directly to resolve this for you.

Dacor Appliances on Dec. 29, 2011

Dacor's wall oven won't heat up after I used Self Clean feature. Dacor said there is a reset button behind exhaust frame on oven (close to door latch). I called when I could not find "red button" and was told it was hard to find and they did not know exactly where it was located. Maybe I should call repairman. Any suggestions? Has anyone else had problems after cleaning oven? PS: My 5 year extended insurance expired Nov 11.

Hello. It looks like this was posted after we were out of the office. We will contact you directly to help resolve the issue.

Dacor Appliances on Dec. 29, 2011

I have had my 30 inch Dacor Dual Fuel Range since 2002. In the past month, the oven door seems to be falling apart. I had to replace the oven door handle after the handle cracked in the spots on the right hand side where the screws go in. When I tried to screw the new handle in, I noticed that the front panel on the door is lifting away from the door. It is more separated on the right hand side which leads me to believe that it is the reason that the handle cracked on that side.

As a result, the handle cannot be properly installed. The only way this can be repaired is to call someone in to do it and it will either have to be glued together or the whole door would need replacing. Reading these forums, I'm worried that my oven problems are just beginning and I don't want to start sinking money into this oven. I purchased a Dacor as I believed it was a high quality product and that it would be worth the money and last a long time. This type of problem should not be occurring. I do not consider 10 years a long time for a product like this. My sister has had her Jenn Air oven for almost 20 years and it has no signs of wearing out.

Dear Marilena, we apologize for the issue that you have experienced with your range. We will gladly contact you directly to see how we can help resolve the door issue for you. We were not able to locate any direct contact from you in the past, with the contact information given, but you can always reach via our website (www.dacor.com), or at customersatisfaction@dacor.com.

Dacor Appliances on Dec. 28, 2011

On 11/24/11, I posted the problems that I have had with our six-burner, dual fuel Dacor range. Dacor responded that it had contacted the service provider, and that it would be in contact with me to let me know if there was any solution available. Dacor did contact the service provider on 11/29, but I have heard nothing further from Dacor. So Christmas dinner for 15 people will have to fit in the one small oven. Ho, ho, ho!

We have been attempting to contact the servicer regarding the parts needed for your range. We will contact you directly as soon as we have more information. In the mean time, please send all inquiries directly to Dacor at customersatisfaction@dacor.com.

Dacor Appliances on Dec. 27, 2011

I purchased entire kitchen of Dacor appliances - $30,000. The 48" refrigerator required 9 service calls to stop freeze up. Wall oven the digital panel went bad. Stove top exhaust the circuit is melting. The dishwasher had 17 service calls over 2 years - mid way they replaced the unit because they could not stop it from leaking and damaging our wood floors. The most recent service call was yesterday, 12/20/2011. After waiting since November, it is again not working. Does anyone else understand that spending $1700 on a dishwasher should allow you to use the dishwasher? I called the customer service and was told "We are discussing the situation and will get back to you." Are you going to come wash dishes with me over Christmas when we have 25 guests? Were you there on Thanksgiving? If I hadn't been stupid enough to buy all Dacor appliances, I would throw it in the dumpster and buy a GE from Home Depot.

We do apologize for your inconveniences. Thank you for working with us in helping to provide you with a solution to your concerns. As soon as you contact us back directly regarding the proposed resolution, we will ensure that this matter is closed for you in the most expeditious manner. As always, you can contact us directly at customersatisfaction@dacor.com.

Dacor Appliances on Dec. 22, 2011

I bought a Dacor dual-fuel range in 2002 for my new house. Within 18 months, the control panel on the front had shorted, causing the stove to emit a continuous beeping. I got this repaired, and was advised that I should not use liquid cleaners on the stove! Two years later, the same thing happened again. Finally, about 4 years ago, another fault developed in the 3rd control panel, the circuit controlling the oven lights will not respond to touch, and the oven lights switch on and off continuously. Not prepared to pay for yet another control panel replacement, I switched off the power to the stove at the main fuse box. I have continued to use the gas cooktop only, lighting it with an ignition wand.

The Dacor stove is only part-functional due to what is obviously a severe design fault in the front touch control panel, which causes the panel to short. I switch on the power to the unit twice a year to use the oven at Thanksgiving and Christmas for large roasts. This stove was a very expensive mistake. Luckily, I have a second (Wolf) oven in my kitchen, which I use instead for everyday cooking.

We do apologize for your past and current issue with the range. We will contact you directly to get more information regarding what you are currently experiencing and inform you how we can further assist in having this resolved for you.

Dacor Appliances on Dec. 19, 2011

I purchased a 30" Dacor dual fuel range and matching hood in 2004. I paid $4009 for the range and $948 for the hood. The range and hood have been nothing but problems. I wrote to Dacor in April 2009 detailing the problems with the range with service history dating back to 2006. Problems include overheating when cleaning which is a safety risk, replacement of cooling fan, ignitor assay, part # 92309 membrane, and replacement of relay board in 2007, 2009 and again December of 2011. I attempted to purchase a Dacor extended service agreement in January 2009 but was declined due to the range's past history and its age.

I recently found this site which indicates that other consumers have had similar problems with Dacor products. Dacor has lost me as a customer as I will never buy another Dacor product! I have been disappointed and frustrated with their lack of response and support. I finally purchased a GE service contract which has helped absorb some of the cost of ongoing repairs. The overhead lighting has long since gone out in the hood. I was told the hood needs to be disassembled to replace the lights.

Dacor should step up and support its products. When most people put out $4000 for a range, they expect to get a quality product that will last 15-20 years. With Dacor, this has definitely not been the case!

We are sorry for what you have experianced. Unfortunately, the Dacor EASE was not available during the purchase of your range, which is why it could not be extended to you at that time. We do understand that you are working with a third party extended service contract provider and we will gladly contact you directly to go over what you are experiencing with the range oven and how we can help resolve that for you. We will also gladly go over the use and care manual for the hood and go over the hood light replacement.

Dacor Appliances on Dec. 19, 2011

Our coffee maker worked well for the first few months after which the main water pump broke and water flowed all over our cabinetry and floors. The repair people came and picked it up, sent it to the company and it took 4 months to replace the broken pump. Dacor would not do anything about the damaged cabinetry. A few months later, it started dispensing water as soon as the switch was in the on position and would not stop. Repair men contacted the company and they were told it was an electronic $400 part that failed.

Four months later, the machine came back, was reinstalled and upon the switch being turned on-- same problem! Upon calling the company, the repairman once again took it away and called me to announce it was a different problem and it would cost $1700 to fix it - $1700! The problem as I see it is beyond this machine - it is Dacor itself. Their products are not good quality and their customer service is extremely poor. We tried to have them at least find us a new machine or even a working used one. Their response was nonchalant and have never heard from them again. Moreover, every appliance store salesperson I speak to regarding this machine says, it has gotten all bad reviews from Dacor.

We apologize for the issues that you have experienced with your automatic coffee system. Our system shows that we last tried to contact you in mid 2009 to follow up on the service that had been performed at that time. With no response to our contact, our file was closed. We will certainly contact you again directly to get a better understanding of what has occured and help resolve the issue for you.

Dacor Appliances on Dec. 15, 2011

My Decor Epicurian oven and range has been a nightmare from day one. I have had the oven for about 8 years and had it repaired so many times I have lost count and had spent at least $2000 on repairs. We have experienced motherboard burn out, membrane failure, temperature control malfunctions, error messages that cause incessant beeping. Nearly all of the problems that have been described in this list of complaints, I have had the problems themselves multiple times!

Now, I am panicking a bit because I decided to use the self clean function on my oven this morning and now, I have read some sad malfunction stories following the use of this feature. I am so torn about whether I should just cancel the cleaning process. I do not want to risk having the oven malfunction again, but the thing really needs to be cleaned.

Hello. First, we are sorry to hear about your experiences with your oven. We cross referenced the contact information that you provided and were unable to locate any prior contact with Dacor to help resolve any of these issues within the last 8 years. We always work with our customers in finding a solution to any issue you are experiencing and will do the same in this case. We will contact you directly in order to find out more information and help you resolve any outstanding issues. In the future, whether in or out of warranty, we urge you to contact Dacor directly at customersatisfaction@dacor.com to let us know of your experience and to see how we can intervene and assist.

Dacor Appliances on Dec. 12, 2011

Wow! I wish I had read this website before we built our house 3 years ago. I have a 5 burner Dacor cook-top that has been nothing but trouble since day one! I have 5 different appliance brands in my kitchen and the Dacor is the only one that has caused continuous problems. I was so mad at the repair man today I hung up on him (poor guy, I see now Dacor is the problem). The cook-top has exploded three times. ow when I say exploded, I am not joking at all. I mean the explosion blew the cook-top up and burners off, blew the cabinet doors underneath open, flames shot out and the house shook.

One of the times, my one year old son was standing next to it. I was so upset I ran into the other room with him and sat on the floor and we both cried. It was terrifying! I have had a repair man here 6 times over the last 5-ish weeks (Yes, I didn't have a stove over Thanksgiving and I was the host; it's not looking good for Christmas either and we have 4 kids). They have replaced, cleaned and fixed everything possible. They then pointed the finger numerous times at the propane company (which they now have determined it is not a propane problem for sure). Today the repair company called me (by the way, they have been constant contact with their Decor rep Rob about the problems) and said they are done. My expensive 3 year old cook top is not repairable. They have exhausted every possibility. They have been here 6 times and the propane company three times.

I have a hole in my granite counter top cut specifically for the cook-top and am told that every cook-top is a different size so I do not know what I am going to do. I called Dacor today and asked to speak to someone who could help me to no avail. I then asked for someone (anyone) to call me back today. You guessed it. There's been no call back. This is getting really old. How many weeks does this need to go on (don't answer that)? Another problem that I have just lived with is that the stove continually clicks for quite a while after you are cooking. I was told to clean it a certain way. I did that and it didn't work. The repair man did it; it didn't work. The repair man said something was loose inside and tightened it. It still didn't work. I guess I could live with the click. It is the explosions that I need fixed.

We are to hear of your experience and are absolutely looking into this situation. The representative that you have contacted is currently working on this issue for you and will contact you directly with resolution, as soon as possible. If you have any further questions, you are more then welcome to contact your representative, or you can email us directly at customersatisfaction@dacor.com, to ensure that we get your message immediately.

*As an update, we are glad that we were able to rsolve the issue to your satisfaction. In the future, please remember to contact us directly at customersatisfaction@dacor.com for a quick response and resolution to any issue.

Dacor Appliances on Dec. 14, 2011

I wrote yesterday, perhaps a little too hastily that our "motherboard" was dead on our Dacor stove. The repairman came today and fixed it by removing it from the front of the stove and unplugging two plugs and plugging them back in. Everything works fine now and we are vastly relieved. The repairman commented that most people are very happy with their Dacor appliances and he doesn't repair them very often.

Total relief. Also hope this doesn't happen again because though extremely simple to repair, it would become very tiresome to remove the motherboard and fiddle with the sophisticated circuitry if we had to do it ourselves. I wasn't watching real closely what the guy did and don't know if I could do it myself.

The motherboard is out again on our stove. Twice in nine years. Oven is kaput. This is a very costly item to replace. Though only cosmetic, the motherboard panel, cracked twice as well. Our friends liked "the look" of the Dacor stove and bought one as well, but they too have had repairs, and also have a big crack in the motherboard. Dacor, you are a shame.

Hello Susan. We apologize for the issues that you have experienced. In cross referencing your information, we were unable to find prior contact regarding your appliance. We will contact you directly in order to get more information and let you know how we can help.

Dacor Appliances on Dec. 1, 2011

Dangerous condition! I purchased a Dacor 36" dual fuel range 5 years ago. I reported the issue to Dacor via email with no response from customer service. I believe the no response was an attempt by Dacor to distance themselves from their responsibility for this potentially dangerous condition. Specifics: When pre-heating the oven in convection/bake mode, if the oven door is opened before reaching the set pre-heat temperature, a ball of flame will explode up from the opened door. The ball of flame is basketball sized and has singed eyebrows and hair on several occasions.

To reiterate - it is a ball of flame, not super-heated air that is the problem. As a result, after non-response from Dacor, we called a decor qualified repair technician who "diagnosed" the problem as a bad igniter. The igniter was replaced and the problem still exists. I fear that a small child may be severely burned by the engineering design fault.

We have cross referenced all contact information provided and were not able to find prior contact, or regarding this issue. We will contact you immediately to get more details regarding what you are experiencing, the service company involved, and how we can help resolve this for you.

We are so happy that we were able to help you avoid the described experience in the future. The use and care manuals provide a lot of good information regarding the use and the care of your appliances. When in doubt, the use and care manual does provide very useful information, but of course, if you have any further questions or need any further assistance, please contact us directly at customersatisfaction@dacor.com.

Dacor Appliances on Nov. 29, 2011

About 3 years ago, I spent almost $5,000 on a Dacor double oven. We had it less than 3 months when the motherboard had to be replaced. About 3 months ago, I started to get various error codes and a continuous beeping. An authorized Dacor service repairman has replaced the motherboard three times. He was on the phone each time with Dacor, however we still get the error codes and Dacor has told the service repairman that they are stumped and don't know how to fix it.

Here I am, having a beautiful expensive oven to look at but was unable to cook a turkey for my family yesterday! It seems that there is a major error in this oven, and I am stuck with a huge repair bill and an oven that does not work. I can only hope that Dacor will step up to the plate and come up with a solution or replace the oven which obviously is a lemon.

Hello. We do apologize for the inconveniences that you have experienced. The last contact we see in our system was in 2008, regarding an issue that was resolved at that time. We will contact you directly in order to obtain more information and to see how we can assist you and the service company to resolve this matter for you.

Update: We are so happy to help you resolve these issues. Please contact us directly in the future at customersatisfaction@dacor.com for any further questions or concerns.

Dacor Appliances on Dec. 19, 2011

We bought a six-burner, two-oven dual fuel range for $7,500 in 2004. It was for our dream kitchen. We have had nothing but problems with the large oven. We have now been told that it is not fixable, which makes the range useless for our large family. When we called customer service, they confirmed that the oven could not be fixed, and then tried to sell us a new Dacor. I wouldn't buy a Dacor appliance if they paid me to take it. I just wasted over $7,000.

We do apologize for your experience. We have contacted the service provider to get more information regarding what is needed and will exhaust all resources to find the best resolution for this issue. We will also contact you directly once more information has been obtained.

Dacor Appliances on Nov. 28, 2011

I bought a Dacor cook top back in 2006 and it has leaked gas from day one. I called my dealer they set me up with a Dacor technician who spent all of 1 hour checking it out and giving me a bill of $210.00. He told me that the gas leak is not in the unit but before the gas shut off. That's funny. When I shut the gas off at the valve, which I do after every use, the leak stops. It has been almost seven years of dealing with this issue. This is a major safety issue. I cannot believe that a major company with such an expensive product are being allowed to continue their defective products. A big thumbs down for Dacor.

We cross referenced your information provided and were unable to find any contact from you regarding this issue. We certainly would have helped you address the issue as soon as we were contacted. We will contact you directly for more information, and of course, to help you have this resolved.

Dacor Appliances on Nov. 23, 2011

Add me to the Dacor hate list. The $4300 oven installed in 2000 is now a whopping $6400. My motherboard #2 is broken and the glass on the door cracked which to me is a safety issue. This is a two adult, no kid household so figure. We use the oven about 7 times a year. My Dacor rangetop and hydraulic exhaust have both required service as well.

We are sorry to hear about these issues. We have been in direct contact with and you we will contact you directly to see how we can move forward, as we have not heard back from you. We certainly look forward to assisting you in all that we can.

Dacor Appliances on Nov. 22, 2011

Dacor Appliances are without a doubt the worst appliances it has ever been my misfortune to have come in contact with. The only thing worse than their products is the Customer Service Dept. These people just don't care, from production on down to customer support. So much for buying American made products. We sure tried. The problems would be too long to list here.

Is anyone aware of any lawsuits pending against this company that I may join in? It's not just me, search the Net. Many, many complaints against this Company. This is just not right. If this company is an example of American industry today, it's no wonder we are in the trouble we're in. So sad. I wish I could give a rating lower than one star. I have to go now and get back on the "treadmill" with "Customer Support".(That term just makes me shake my head.) Don't buy any Dacor product!

We can appreciate your frustration and have received your direct contact to our Company, via email. Dacor has assisted you in the past in working out any conerns that you have had over the years, and will continue to do so. We will contact you to find out what you are currently experiencing and, as we have done in the past for you, help you resolve them.

Dacor Appliances on Nov. 21, 2011

I spent a lot of money buying a Dacor double wall oven because it was supposed to be top of the line and dependable. Now, the circuit board needs to be replaced and the oven is just 5 years old! This seems absolutely ridiculous for an oven this young to have such a major problem! I am very upset about all the money I am going to have to spend to fix it. I've never, ever had any oven problems with other brands like this in my life. We remodeled our kitchen and I thought I was getting something better and now I realize that this brand is not living up to my expectations at all! I am using an authorized Dacor repair company and they told me that they are seeing lots of problems with this brand. I do not recommend this oven to anyone.

We did receive your direct correspondence back in Februaruy regarding this issue. At that time, we contacted you back and were willing to help you resolve the issue you were experiencing, but we did not hear back from you. We do believe that this issue would be premature in the life of your double wall oven and would love to contact you directly to see how we can intervene and help get this resolved for you as soon as possible. In regards to the comments from the service technician, their perspective is consistent with the fact that they only see appliances when something has gone wrong.

Dacor Appliances on Nov. 18, 2011

We built a home in 2006 and installed all Dacor appliances. I would never ever purchase these products again. My gas cooktop was the "top of the line" product from Dacor and I have had nothing but problems with it for 5 years now. I have spent over $1000 fixing the large burner that continues to have leaks with the seal to the point where the flames come out the bottom of the burner. Most of the other burners click when lit even though they are clean and away from a draft. I have had 2 Dacor approved repair companies out and they both recommended against Dacor.

In addition, the finish on the cooktop has soaked in my heavy duty cooking juices and foods and the stains will not come out. Apparently, this is due to the new finish they used so that the metal can withstand the high temperatures. If this company were an auto mfg., they would have had to do recalls and face potential class action suits. I would prefer to be cooking on a camp stove rather than my Dacor. When I contacted Dacor, they offered parts at a reduced rate which still cost a fortune. When I asked about replacement, they said they would sell to me at a discounted rate which was still $2400. Bad product, bad company. My cooktop is still giving me issues. it is embarrassing to cook with friends around because of the problems.

Hi Lynn. Our records show that we did assist you when you last contacted us back in May of 2010. We have yet to hear back from you, so we were not aware that you were still having issues with the cooktop. We will contact you directly to assist you with a long term solution for what you have been experiencing, now that we have been made aware.

Dacor Appliances on Nov. 16, 2011

In August of 2005, I purchased a Dacor pro range. In December 2005, the control panel began to blink and lose display. Dacor gave me names of 2 authorized repair people. After several visits by a repairman, I phoned Dacor and was told to call a repairman. They obviously didn't listen to me! The repairman spoke with Dacor representative who responded that the display needed to be rebooted just like a computer.' Several times a month, I must go to the electric control panel in my basement to turn the breaker switch off and on in an effort to reboot'. In September 2010, the display panel went dark and could not be rebooted'. I had to replace to control the membrane at a cost of $530.69 plus $169 for labor and a service call.

On Thanksgiving 2010, the new' display panel which was obviously defective, stopped working. Once again, a new membrane had to be ordered and installed incurring another service and labor charge! I sent a letter to Dacor wanting reimbursement of labor/service on original defective membrane and was advised that they warranty their products, not the service! It is now November 16, 2011 and I still must continuously reboot' the control panel!

However, I spoke to an authorized Dacor repairman who told me that Dacor has had many complaints such as mine and now have a devise which attaches to the power cord and filters out the noise' from other household items which disrupts the control panel on my oven! Is there a reason why Dacor is keeping this a secret? Do they not want to make their consumers happy? I can't wait to be rid off this appliance and all association with the Dacor company!

We do apologize for the issues that you have experienced with your range. We will contact you directly, as well as the service company that you are working with, in order to bring this to resolution for you.

Dacor Appliances on Nov. 16, 2011

There was an on-going issue with my Dacor cooktop. There's an on & off gas leak. The problem was addressed a few times but it re-occurred after the warranty had run out. I got in touch with the Dacor Service department and they helped us out to fix the problem.

Thank you so much for following up with us about this. We always take into account our customer's experience and try our best to provide solutions accordingly. Let us know about any further concerns or questions!

Dacor Appliances on Oct. 28, 2011

My oven would not work. Neither the broiler nor oven element would heat. The dealer from whom we purchased the range had gone out of business. So, I wrote to customer service on the Dacor site. Dacor customer service was back to me within 24 hours with a suggestion on what might be wrong. My husband followed the easy directions and my oven is now working! I am very happy with the prompt reply from Dacor customer service. They even provided a dedicated phone number if we had problems.

Patty, we are so happy to hear of your great experience with us! Let us know if we can be of any further assistance in the future.

Dacor Appliances on Oct. 26, 2011

This is a follow-up comment from my last post dated June 21st 2011.

My local appliance company, where I purchased this oven, seems to have helped with their recent fix. I was able to bake a white cake, following the box directions, that was not burned on one side and raw on the other; it was okay. With fall arriving, I will be back in my kitchen and will be using my oven. I will keep you posted.

I still would not recommend this oven to anyone, and will not purchase any future Dacor products.

We are glad to hear that we were able to assist your service company in addressing your baking concerns. If you feel you need any further assistance or baking recommendations in the future, please let us know by contacting us directly at customersatisfaction@dacor.com. We look forward to great Holiday baking with your friends and family!

Dacor Appliances on Oct. 19, 2011

When I bought my house, the previous owners told me that they'd been having problems with the Dacor oven. They had purchased a replacement burner and prepaid the Dacor authorized service technician to install it for us. We have worked for three years now to get Dacor's authorized service representative to install the part for which he has already been paid, and have been using a toaster oven to prepare meals for a family of four the entire time. The oven will heat to 135 degrees, then either shut off completely or immediately switch to broiling mode and burn whatever is inside it. When I called Dacor to see if they could help with the service issue since the technician was authorized by them, they told me it was my problem, not theirs. Although if the product they manufactured wasn't faulty in the first place, it wouldn't be anyone's problem!

Thank you for taking our call to further discuss these issues. We look forward to you providing us with more information so that we may help bring this to closure for you!

Dacor Appliances on Oct. 19, 2011

We purchased a very expensive Dacor double convection oven about 15 years ago. This was based on recommendations from friends who do a lot of cooking like we do, and the mistaken thought that this US company would be more inclined to support any future problem. We now have a problem with the control panel. Dacor's only response is that they do not make the part anymore and cannot help us remedy the problem. They even had the nerve to say that they would give us 10% off a new one. Except for the annoying buzzer sound, the stove works well. Buying a new one is a financial burden we never expected or want to accept. We are telling all of our friends to stay away from this manufacturer. I wish I did not have to give Dacor any "stars".

Hello. Of course we were troubled to hear of your situation. There are various reasons why a part is no longer available, some which we don't have a definitive answer for. While we physically assemble the appliances here in our factory, we do obtain various parts from outside vendors and for one reason or another, they are unable to supply us with the part; in turn, we are unable to supply the part to our customers. In the recent economic shift, we've also noticed a number a vendors going out of business and this has affected every industry, and Dacor and our competitors are no exception. We would never hope for a situation like this, but since we are now faced with it, we can only focus on how to find a solution. Since the oven has been installed for 15 years, it may be beneficial to consider replacing the unit with a current model, which is why that offer was extended to you. A new unit would provide you with the latest features and a new manufacturer's warranty. You had expressed an interest in allowing Dacor to assist you in the transition to a new oven and we provided you with current models which would fit your current cabinetry. Our file was pending your response from you. We factor in the number of years you've had the unit, any prior service history, and the fact the part required is no longer available when offering assistance. You had mentioned that you had no prior repairs in the last 15 years, so we are very willing to work with you to keep you in the Dacor Family and will contact you directly to provide you with our proposed solution.

Dacor Appliances on Oct. 13, 2011

I wish I had read all these reviews of Dacor products before being duped into paying for a "high end" wall oven. As many others have mentioned, the electronic panel design is faulty. I paid $1000 to have it replaced once. Now it is broken again and the alarm beeps constantly. The reply from their service rep was that they haven't had any recalls of this product (in other words, no one's house has burned down yet). He also admits that he wouldn't buy a Dacor oven unless he "had money to burn". Well, my money has already burned and so have I.

Hello Lucy. The last correspondence we found regarding your wall oven which was installed in 1996, was in 2007. We will be contacting you directly to help you address the current issue and to provide assistance in resolving this issue for you. For future reference, you can always contact us directly via from our website, or directly at customersatisfaction@dacor.com. Thank you.

Dacor Appliances on Oct. 12, 2011

I remodeled my kitchen about four years ago with all Dacor appliances. It was the biggest mistake I have ever made.

I have since replaced the refrigerator after only two years. After spending over $1000 in repair calls and parts, I purchased a new refrigerator as the freezer motor went out and had water all over my floor countless times even after new parts were installed. The ovens also have been replaced (12 months ago) as the lower heating element went out and had the upper and lower ovens go out with panel failures.

I was so stupid to install the 30-inch dishwasher, as well. It also went out after 18 months with a motherboard failure. The upper rack glider also fell apart. Having the 30- inch dishwasher, I would have had to have a carpenter come in and make adjustments to my new cabinets. So I found another 30-inch Dacor dishwasher at an appliance store in Memphis, had it shipped to me and installed.

It has been 10 months and I am now having the same problem I had with the previous Dacor dishwasher. It never ends! With the only option left but to have the cabinet remodeled, I will be purchasing a third dishwasher 10 months later. The only good that came out of this is the cooktop is still working (as of this date).

All I can say is, if it says Dacor, don't purchase the product! This company shouldn't even be in business! What is even more pathetic is, when you call the Customer Service number, their representatives have such a "I could care less attitude". It is a waste of time to even attempt to seek a solution to your problem. I guess they feel that since they have your money now, it's the consumer's problem, not theirs.

GE Profile products are far superior and a lot less money. It goes to show an expensive price tag doesn't mean the product is superior.

Hello Jayne. We do have record of your contact back in 2009, when we helped you resolve the issue with the dishwasher. We will be contacting you directly to resolve any new or outstanding issues you may be experiencing.

Dacor Appliances on Oct. 11, 2011

The Dacor (model ER36SCH/NG) burners work, but the oven & the broiler burners will not. The circuit boards were replaced twice 2 times, under warranty, but still fail. I have to un-plug, or turn off then on the breaker to reset the circuit board. Dacor states that they are aware of defective boards, but are working on new replacement boards (no board yet). It's going on now, for over 6 months. Is there any news? I am very frustrated!

We do apologize for your experience, as well as any delay in our follow up with you. We will have the representative that has been assisting you with this give you a call today, at the phone number provided, for more information. We definitely want this resolved for you as soon as possible, so we can discuss further options during our phone conversation. We are closed on the weekends, but you are able to contact us via email directly from www.dacor.com or at customersatisfaction@dacor.com.

Dacor Appliances on Oct. 10, 2011

We purchased a Dacor Epicure dual fuel range when we built our house 7 years ago. It was the most expensive appliance we bought and we wish we hadn't. We have had no problems with the stove top, but the oven, specifically the broiler unit has been a consistent problem. We rarely use the broiler and use the oven perhaps 2 or 3 times a month. Yet, the igniter had to be replaced in March of 2008 and again, in June of 2010. In January of 2011, the broil gas valve was changed and now in September, the broiler is again not working. I can't see pouring any more money into this appliance and will sell as soon as I find a buyer willing to take a chance on it. We have been greatly disappointed in this product.

We do show that you had contacted us in 2010 regarding your glide rack, but we do not have any mention of broiler issues at that time. We will be contacting you directly to help resolve the issue for you.

Dacor Appliances on Sept. 29, 2011

We got a Dacor oven and microwave wall mounted Unit 7 model DMT 2420S when we remodeled our kitchen. I have had problems with the microwave with sparking on and off. I have stopped using it as I am worried about a fire.

We do apologize for any inconvenience you have experienced. We will be contacting you directly to help resolve this issue for you and your family.

Dacor Appliances on Sept. 26, 2011

Our kitchen was remodeled 5 years ago. We have had nothing but problems with our Dacor pop-up vent system. We had paid more than twice for the product due to a design flaw where they have used tape to hold the fan together. As people occasionally cook with oily foods, grease eventually renders the tape to stop working. The fan gets stuck half way as it gets caught on the protruding section. The motors then burn up.

We have received your direct email inquiry and will contact you directly to see how we can help.

After contact, we have been able to offer you a couple of options to help resolve these issues for you for the long run. Please feel free to contact the representatative that you have been working with in regards to any other questions and concerns that you may have. Thank you.

Dacor Appliances on Oct. 12, 2011

I purchased a 48" Dacor Epicure stove in October 2010. We moved into our home in November just in time for Thanksgiving. We remodeled the kitchen and the stove is the focal point. When I heated the two ovens, the pre-heat mode stayed on but the ovens went to 600 degrees plus. My oven thermometers only read to 600. That happens every time and the fans stay on for hours. After many service calls, we have determined that the oven is going into a cleaning mode every time and is wired backwards. Dacor is ignoring me.

We do see that you have been in contact with us to have this matter resolved for you. Our records indicate that we have been in contact with you, as recently as yesterday. The matter is currently in review and we will contact you as soon as we have a resolution for you. If you do have questions, feel free to contact the representative that you are currently working with for more information.

Dacor Appliances on Sept. 23, 2011

I purchased my Dacor wall oven in 2008 and have nothing but problems. I have had two "computers" replaced for over $1000 each and other boards replaced. Problems started just after the manufacturer's warranty ended. I consistently get a U60 fan error message, no matter what I'm cooking and no matter what cooking cycle I'm on. It works for about 15 to 20 minutes and then stops and there is no way to restart or reset it.

We are more then happy to work with your extended service contract provider to make sure they have all the necessary information to have this matter resolved for you.

Dacor Appliances on Sept. 23, 2011

I purchased my Dacor range in '07. After running the self clean cycle today, my oven won't heat up using convection or regular bake. Keep in mind, I had the entire "electronic guts" of the oven replaced in March 2011, 6 months ago after the same full failure. I paid $6,500 for this appliance. I wish I had my old GE oven back. This piece of equipment is only 4 years old. My husband and I don't use the oven often. What a huge disappointment! I will likely spend the next few days on the phone with "customer service".

We are sorry for your experience thus far. We will contact you directly to make sure that this is handled for you.

Dacor Appliances on Oct. 12, 2011

I bought a Dacor Epicure 48" range in 2003. It has never worked correctly. I read many other complaints on this same range. I had the burners replaced and I still have to light them with a match each time I turn them on. The oven temperatures were never correct. Nothing bakes properly even following their directions. It bakes very uneven. The hinges are sprung/broken (as the doors are too heavy for the lightweight hinge they use). I have had numerous service calls over the years and still not a good oven or repair. I too am very disappointed in the fact that this product is a lemon and they will not replace it.

We do apologize for the inconveniences you have experienced. Dacor will contact you directly regarding these issues and help you resolve them.

Dacor Appliances on Sept. 16, 2011

Dacor DCM24 Microwave and E0130SCH Oven have had problems that were never fixed despite 3 years of trying.

Oven regularly shows U22 "Over Temp" error code after use which then prevents subsequent use. Temperature runs 25-50 degrees low and nothing browns. 3 service calls and sensor replacements have not fixed problem.

Microwave turntable stopped rotating and has never been able to be fixed, resulting in uneven heating.

Hello, we have attempted to cross-reference your information in our system and were unable to locate prior contact for these issues. We are contacting you directly to see how we can help to resolve these issues for you.

Dacor Appliances on Sept. 1, 2011

I purchased all Dacor appliances when our home was built 3 years ago. The Refrigerator has been serviced 2 times already and now requires manual defrosting every month to keep it functioning. Now the double ovens broken! These appliances are expensive and a total nightmare...never buy them!

We do apologize for the inconveniences and thank you for contacting us directly this morning. We will be in contact regarding how we can assist you with resolving these issues for you.

Dacor Appliances on Aug. 29, 2011

I purchased my Dacor Epicure Range 8 years ago when I remodeled my kitchen. My other appliances were made by GE and Bosch. I've had to service my GE appliances a couple of times in the last 8 years, but it is the Dacor that has given me the most grief and it was the most expensive appliance purchased. It has never been reliable with regard to convection baking. Initially I thought it was my inexperience with a convection oven. I read everything I could get my hands on and kept trying...after talking with a friend who does quite a bit of baking I realized it's not me, it's my oven.

Then the real problems started. First it was the broiler/ignitor, next it was the membrane in the keypad. Two months later it was the relay board and this time it was the broiler/ignitor....Again! Started calling Dacor when the relay board went out because at this point I had spent $1,000 on repairs....after I had paid $4,000 for the range itself. For the last two repairs Dacor has paid for the parts, while I paid for the service call and labor. This has reduced the cost of my last two repairs by about 50%, which is very helpful. However, I'm still very disappointed in the product. I spend a good deal of time in my kitchen and do quite a bit of baking, cooking, and canning. I thought that if I spent more money and bought a "high-end" appliance, it would serve me well. At the rate that I'm going, I will need to purchase another range, unless I want to keep throwing money into repairs on this one, which I don't. I will not ever purchase (or recommend) another Dacor product again.

We do apologize for the past troubles. We do want to thank you for taking the time to discuss your experinces with me and look forward to continuing to support your family and your Dacor range. We will be in touch.

Dacor Appliances on Aug. 24, 2011

My Epicure dishwasher is being replaced after 4 years of use. The racks are rusted. It leaks. And the spray arms are broken in two. The dishes need to be completely washed before putting in dishwasher. Do not purchase Dacor dishwasher.

We apologize for the inconveniences that you have experienced. We will be contacting you directly with options as to how we can help resolve this for you.

Dacor Appliances on Aug. 25, 2011

For those of you considering on 'upgrading' your kitchen with Dacor appliances, take it from someone who spent nearly $17,000 on them for my own kitchen remodel --run the other way!

Should I start with the Epicure 30" dishwasher that failed completely after 1 week (some plastic drain valve virtually melted, causing a backup) and door seals that continually leak water? No? Then perhaps the 36" Epicure Cooktop that has failed two out of the 6 burners in less than a year? Okay, then you must be interested in what is now my crme de la crme of Dacor failures: My Discovery Millennia wall oven, which exploded this week all over my kitchen floor the first time I used the cleaning cycle (directions for use followed to the letter, the ** thing just blew up). Forget compensation by Dacor for these outrageous failures, they just want more cash for the replacement parts. Please, read these reviews and don't ever think of buying this exorbitantly overpriced garbage. The Yugos of kitchen appliances.

We were happy to address the issues with the cooktop and dishwasher while they were in warranty and are happy to hear that those issues have not returned. Regarding the wall oven, all manufacturers that have glass in the oven doors will experience the glass potentially cracking at some point. For contacting Dacor directly, we were able to reduce your out of pocket expense for the repair.

It is a rare occurance to encounter multiple issues with our products, but if the situation arises in or beyond our standard warranty, we are always here to support and assist our customers. Should you have any questions or further concerns, please feel free to contact us directly in the future.

Dacor Appliances on June 29, 2011

About 10 years ago, I remodeled my kitchen. I installed top end appliances including several Decor products. My Dacor cook top has been great. However, my Dacor microwave and convection oven have been a huge disappointment to me. The plastic turntable support has melted and I am concerned about possible fire danger. My oven is a lemon and has never worked properly. I complained a lot when I first got it, but finally gave up.

Dacor did nothing to help me with my poor functioning oven. I was disappointed that they didn't keep records of previous calls I had made. The door has never had a tight seal and makes a lot of noise when cooking. It cooks uneven and I have given up even trying to bake. Every time I cook a turkey it takes about 2 hours longer than it should. For some reason, the temperature doesn't remain constant. My oven is 10 years old and it started out a lemon and is still a lemon. I have no confidence in Dacor products.

I am concerned that my microwave is not functioning correctly and may start a fire. When I talked to Dacor about this problem, they offered to give me a discount on a new microwave. I think they should give me a new microwave. I need an oven that works and is going to have to buy a new oven because my Dacor oven is not reliable and does not cook evenly. My goal is that by next Thanksgiving, I will have an oven that can cook a turkey.

We will contact you directly to see how we can resolve your issues.

Dacor Appliances on June 27, 2011

This is a follow-up to my previous complaint:

Dacor, for the second time says, the oven I purchased was specialized for "convection cooking". They basically told me I have to follow Dacor's cooking guide and if my recipes still do not work to contact them and they will have their chef perfect my recipes and send me back their suggestions. I can assure you, if I was ever told that I would have to alter my recipes and change the way I have been cooking in my ovens for the last 25 years I would NEVER have purchased this stove!

The reviews I have found online are terrible. Clearly, this is a known issue that Dacor continues to deny and put the blame on the cooks for not cooking "the Dacor way." I cannot believe that Dacor actually expects customers to adapt their cooking to their product. It is completely outrageous!

Below is the email I received today:

Thank you for your time today in discussing your experience with your Dacor range. I have attached the cooking guide that was designed specifically for your model range. Page 3 has some great information regarding Dacor's Patented Pure Convection mode, as well as a diagram which shows the referenced rack position numbers. Page 5 has more information regarding the recommended bakewear to use in order to obtain the best results, as well as pan placement tips.

On page 13, you will find our recommendations for single rack baking for: cookies, refrigerated. Single rack convection baking for cookies should be placed on rack 2 (from the bottom). It shows that the cookies should be placed on a cookie sheet, baked in Pure Convection at a temperature of 350 for approximately 12-15 minutes. We know that this oven was not purchased to only bake cookies, but the cookies will help us see the airflow of the oven and should show even results from side to side.

If you can take some pictures of the results and attach them to a response to this email, with brief descriptions, that would help. Again, in using this particular range model personally, I know how good those cookies will come out. Most food items will fall into one of the categories listed in the cooking guide. Also, as I had let you know, if there are particular recipes which you would like to have our Executive Chef perform in this model range, just let us know.

I feel like I need to go to a "Dacor" cooking class. Are you serious? Who buys an oven and then has to change their recipes, use a special guide, special rack placement chart and different cookware because their family recipes they have been using for 25 years do not work! My local appliance store is coming out this week to service this unit again. They tell me they were able to correct the problem for another customer. To be fair and honest, I will follow up if they are able to solve this problem. This has been an awful lot of time and trouble for simply wanting to bake like I always have been able to with other ovens.

It is true that our appliances would function differently from other ovens, especially those not designed for use with convection modes. If you would like to continue to contact us directly, we will always be willing to do everything to work with you so that you can also come to enjoy the great results that your Dacor appliance can offer, which have been experienced by our customers for years.

Dacor Appliances on July 15, 2011

I purchased the Dacor duel-fuel stove three years ago. It cooks unevenly since day 1. I have been complaining since year one, no resolution, no assistance, etc. I am very very unhappy and will never purchase a Dacor again.

Thank you for bringing your experience to our attention. We have contacted you directly and will await your call back.

We understand that you have had a succesful service call to resolve the temperature issue. Please feel free to contact Dacor directly with any future concerns.

Dacor Appliances on June 27, 2011

I was disappointed when our built-in microwave oven stopped working immediately after the warranty ran out. I contacted Dacor customer service and they agreed to pay for the part. The appliance is working well again. The customer service was very accommodating, friendly and understanding.

Hello Jim. We do appreciate you for taking the time to post about your contact with us. Although it is never a pleasant experience to go through, we do appreciate these situations and strive to offer our customers the Optimum Ownership Experience. If you have any future questions or conerns, please do not hesitate to contact us via email or telephone.

Dacor Appliances on Oct. 10, 2011

This is an update on the complaint filed for the baking issues on my Dacor Epicure Range. The issues have been successfully resolved and I can now truthfully say that I am 100% satisfied. NHL, the representative from Dacor, was very pleasant to work with and has followed up with a phone call and email. Now that the issues have been resolved, I look at my range as a beautiful piece of stainless steel, as well as a "workhorse."

We are very pleased to hear that you are 100% satisfied! We also appreciate that we were able to find the solution by working together with you. We all look forward to years of great cooking performance.

Dacor Appliances on May 2, 2011

I purchased and installed a Dacor double oven with a convection, self cleaning upper oven about 12 years ago. Recently, while changing the light bulb in the upper oven (convection), I noticed that the roof of the oven box is falling apart at the seams. A 1/4 gap is present in the roof of the oven running from the front to the back. The bulb housing is also corroded. Shouldn't the oven box last longer on a Dacor oven? I am unable to use the oven at this time due to safety and fire concerns.

We apologize for what you are experiencing and in order to see how we can assist you, we have contacted you directly.

Dacor Appliances on April 21, 2011

We remodeled our home three years ago and purchased Dacor appliances for our kitchen. What a huge mistake! The built-in refrigerator has had eight service calls in the last 12 months, because of a problem with the fan. Ice builds up on the fan, which causes a noise akin to an airplane taking off. When the repairman showed up, he dutifully chipped the ice off the fan. Finally, I inquired as to why ice builds up in just a week or so. The repairman speculated that it may be because a hose is leaking. He replaced the fan and the hose. Two days after he left, the noise began again. The repairman is coming again tomorrow. I'm wondering how many more service calls I have to endure before the company will just replace the refrigerator, which clearly is a lemon. Dacor has done nothing to help, referring me to the company that holds the extended warranty. I have inquired about having the refrigerator replaced. But the warranty says that, despite the record of service calls, there is no evidence that there is a problem with my unit. Apparently, I have to have the service technician file a separate report with the warranty company, which is what I am going to do tomorrow.

We apologize for the inconveniences you have experienced and have contacted you directly to see how we can resolve the issue for you.

As a follow up, we are so glad to hear that we were able to resolve the issue with your refrigerator! If you find yourself in need of assistance, please contact us directly.

Dacor Appliances on June 17, 2011

Delivered on 1-30-2011

For my first complaint, the preheat flashing light, indicating that the preheat temperature was reached, wasn't working. For the first week, I had the range; it worked. When the repairman came out, he said that the manual was a misprint. Can you believe that? I was appalled with his response and immediately called the appliance store to question this. Kris was very friendly and wanted to convey this to Aaron, the Dacor representative before responding. She called back quite promptly, and said that indeed, the light should be turning on and off every few seconds, just like the manual states on p.10. But that's minor compared to the biggest problem - it doesn't cook properly.

The second complaint is uneven baking. Cookies, brownies, and bread get unevenly baked. Cookies on the right side are done but raw on the left side. The top of brownies are so crunchy on the top that they crumble when cut but are almost raw in the middle. Muffins are also unevenly cooked. Those in the middle don't get done.

Third complaint is that baking time is too long. My chicken in wine sauce usually braises in the oven for 20-25 minutes, but with the Dacor, it took almost 2 hours. Chocolate chip cookies that took 9 minutes on my old Tappan convection, now takes 14 minutes. Preheat times for higher temperatures can range anywhere between 25-65 minutes. There's no difference in baking times between the convection and regular bake.

For the fourth complaint, the oven doesn't maintain its temperature. It decreases about 30 degrees. Writing this, I realized that this could be the answer as to why things take so long to cook.

Fifth complaint is that the oven is very noisy. Sometimes, it's the sound of banging, and other times, it's loud clicking.

I'm an experienced cook of many, many years. I had a Tappan convection for 25 years and never had one problem. I had expectations that this high-end range would perform as well as my older, lower-end stove. Was I wrong!

I've talked with people from the appliance store to the area representative and representative from Dacor. Everyone so far has been friendly and seems to want to help. The reality is nothing has been done to fix the problem. I was sent a Digital Temperature Recording Device which I immediately tested and sent back the following day. I emailed them specific baking examples, and what's their response so far? They're reviewing the data.

I've had enough of fearing to use a range with a price tag of $3,500.

Ms. Frederick, we do appreciate your feedback. In cross referencing your information, we found that you are currently working directly with one of our representatives in our corporate office. Please be ensured that our representative is in contact with every resource possible in order to gain a better understanding of what you are experiencing and will see your concerns to resolution in the shortest amount of time possible.

Dacor Appliances on March 28, 2011

I built a new home and purchased all Decor Appliances which was a big mistake. I have had trouble with every single Decor appliance that I purchased, Decor appliances are very unreliable. I am a large Residential Building company and I would never put one of my customers through what I have experienced with Decor. This is some poor quality stuff! I have a $7000. Frigidaire where the ice dispenser rarely works. There are too many problems to mention in this report. Do your self a favor, don't buy Decor.

Hello Ron. We do apologize for your experiences mentioned above. We did receive your direct contact to us in January and have just recently received notification via this website. We are happy to have assisted you with the resolution to your service issues. If you have any continued concerns or questions, please let us know directly at customersatisfaction@dacor.com. Thank you.

Dacor Appliances on Oct. 10, 2011

The LED display on our ERD30S06CG Epicure Range stopped working on January 1st 2011. The oven controls and time do not work. The oven light is the only control on the panel that functions. The cook-top burners still function. What is the problem? Can anybody suggest the fix? We just replaced our 4 year old 24" Dacor dishwasher with a new unit because we got nowhere with Dacor Customer Service, a $5000.00 range that was custom fit to our new kitchen renovation can not be easily done. Both appliances are about 4 years old. We have a Dacor fridge and I'm waiting for the fun to begin with that. I contacted the Dacor Customer Service department through their email contact today, we will see what help (if any) they can offer.

Hello John. We apologize for the inconveniences you had experienced with your appliances. We had received your email inquiry directly in January and replied with suggestions for possible solutions, as well as assistance in resolving these issues for you. We did just recently receive notification of this posts and look forward to you contacting us directly in the future for any questions or concerns at customersatisfaction@dacor.com. Thank you.

Dacor Appliances on Oct. 10, 2011

Four years ago, I purchased a new Dacor Double-Oven (MOH227S). The oven has been used fewer than 30 times. Recently, the oven displayed a U60 cooling fan error and failed to heat. After consultation with several certified appliance repair companies, I was encouraged to call Dacor to request the following: (2) oven relay boards and (2) blowers. Dacor required me to purchase the replacement parts for several hundred dollars.

Upon receiving the *new* parts, I had a reputable, competent and certified repairman remove the defective parts and install the replacement parts. Upon completion, the oven failed to work. Instead of receiving the U60 cooling fam error, I was now receiving a L60 cooling fan error. The oven was still inoperable. I was required to pay the repairman $164 for his time despite the fact the oven was still inoperable.

I was then required to call Dacor and request the following: (1) replacement oven relay board and (1) blower. Dacor provided the replacement parts free-of-charge, due to the fact that the original replacement parts were only a few days old. I was then encouraged to call-back, once the issue was resolved, to discuss/remedy charges I may incur for the removal/installation of the defective (new) Dacor replacement parts. Upon receiving the parts, the repairman returned, installed the parts, and the oven is now functional. However, the repairman charged me another $164 for his time which is justified.

I then contacted Dacor to respectfully request a reimbursement for the 2nd $164 repair bill that I was required to pay due to Dacor providing me with deffective parts originally. Upon talking with a Dacor customer service representative, he stated that I could fax the invoices to Dacor; however, in all likelihood Dacor will do nothing about it. Dacor sold me the parts and I should be grateful for that. I was very disappointed with the response from the customer service representative. As such, I called back and left (2) detailed voicemails with Erika (a Dacor customer service rep). As of this writing, it's been 7 business days and I've not received a call back, absolute silence.

Dacor's lack of professionalism, follow-through, and their inability to stand behind their products, parts, and own recommendations saddens and frustrates me. Additionally, this experience (and their behavior) blatantly contradicts their 'company values'. I will strongly encourage my family, friends, colleagues and those online to avoid Dacor products at all cost. This is very disappointing.

I had Dacor double wall ovens installed in November, 2007. During the summer of 2010 (less than 3 years old), the ovens would beep incessantly and display an error code "U60 Cooling fan" every time I tried to heat them. I called Dacor and was given a code to enter to cancel the error code. This worked for a couple of months, although I had to do it repeatedly.

I called again and was told to turn off the circuit breaker to the ovens to cause a reset. I did this. It worked for a few days then the oven would not heat and would simply beep like crazy and display the same error code. I called Dacor and was told that since it was "almost three years old" it was out of warranty and they will not do anything for me. **

I called Aloha Repair of Sunnyvale. For $643.95, the guy fixed only the lower oven. He had to replace the control board. The upper oven still does not work so I will have to call him back. The control board costs over $400. Thus we will have to spend a thousand dollars to fix an oven that is not even three years old.

This is unacceptable. I will never buy Dacor again and I will warn all of my friends not to buy it. This is terrible quality. An appliance this expensive should last longer than 2-3/4 years.

The inside glass shattered on my oven during the automatic clean cycle. Oven is three year old and is out of warranty. I may have used self cleaning once. Customer service said there may have been a slight flaw or crack in glass caused by wiping up spills. There was no help at all. The glass will cost $113 and service will cost over $100. Do you hear of many cases where Dacor oven glass shatters on self cleaning mode?

We have all Decor appliances in our home. The first thing to go was the double dishwasher. The top unit died. And while Decor provided parts, we were out $195 for the repair. At the time I had asked the representative at Decor Canada why my built-in Decor microwave oven/wall oven/warming oven seemed to have an oven door that did not close fully. I was told not to worry about it, the only time it closed fully was when it was set to self clean. We foolishly believed it.

A few months later, the second dishwasher died. It began to leak water on our hardwood floors. At this time decor said too bad, the warranty is over. So we paid $395 for repairs to the second dishwasher and $600 repairs to our hardwood. Now one year later, the first dishwasher is dead again and remember the door on the wall oven? It won't even close as of today. It falls back out a few inches after you try to close it. Anyone who reads this comment, do yourself a favor and do not buy a Dacor product. We would have been much further ahead with what we were told were cheap domestic brands.

I purchased new set of high-end Dacor double ovens less than a year ago. During the summer months, the ovens threw off so much heat into the kitchen that we couldn't use them as the air conditioning couldn't handle the high load. We called Werner Stellien where we purchased the units and then were bounced between them and a third party service company before being told that we had to contact Dacor directly to get authorization because the units were still under warranty. When I finally spoke with Dacor, the representative was rude, obnoxious and uncooperative.

He basically said that giving off heat is what ovens do and it is normal for kitchens to become very hot and for the A/C not to be able to keep up. He said he could authorize a service call but that we would probably have to pay for it because the oven is doing its job, i.e. heating up the kitchen. Attempts to explain that I felt the amount of heat was excessive were met with contempt and continued emphasis that if he authorized a service call, we would probably have to pay for it even though the units are under warranty. I could accept a polite warning about the possibility of having to pay for a service call if nothing is found wrong, but I found the attitude and tone of the Dacor rep to be extremely offensive. My impression was that he viewed his job as someone intent on discouraging any warranty work on Dacor products. I will never buy a Dacor product again or do business with their distributor.

We are contacting you directly from Dacor. We would like the opportunity to post directly to our consumers inquiries on your site.

I bought a brand new mov230s on 09/29/2010 and had it installed on 10/04/2010 only to find out that it was dead on arrival. Before it was installed into the cabinet, it was tested and the unit fans came on and never turned off. Also, it produced an error code which we assumed was to indicate that the doors were off. I did not call Dacor at this time. I had the unit placed into the cabinet and the doors reinstalled, only to get the fan and error issue. I then called Dacor. They refuse to replace the unit and I was told this unit was a floor model. I assured them it was not as it came in their packaging, in mint condition with all protective plastics and still attached to the pallet.

They are treating this as a warranty issue and I have not even used the ovens. This is a first for me that an appliance that is faulty out of the packaging is not replaced. I am very unhappy and I don't think I can recommend Dacor to my friends and clients. My kitchen is being remodeled and I am missing the Dacor fridge and microwave and at this point I will hold on to my existing appliances and not replace them with Dacor. I have already replaced my cooktop, downdraft vent with in-line blower, dishwasher, to return, and now ovens with Dacor.

This should not be so challenging to have the item replaced.

I purchased a Dacor 48" Dual Fuel Epicure Range for my new home. We moved into this home on December 21, 2007 on a part-time basis. A year later, we occupied the home full-time. At the end of 2008, having used the oven for holiday meals, it was time to clean to oven. After self-cleaning, I noticed the glass in the door had a "rainbow color" effect. I also noticed that the enameled corners around the windows was flaking off. In about August of 2009, the oven lights to the main oven would not turn on. The lights in the small oven worked fine. I checked to bulbs in the large oven and they were not burned out. Then, the LED light on one of the burner controls goes out.

It has taken me over a year to be in the position to have a repairman come to fix this issue as, I lost my job in September of 2009 and had two mortgages to pay at that time. So, now with one less mortgage to pay, I can get the repairman to come out and trouble shoot the problem. First, I watch as it takes approximately 40 minutes for the total top of the range to be dismantled in order to access the transformer which, he thinks, is the problem. Once he confirms the transformer is bad, he now must reassemble the range top. This takes approximately 45 minutes. I now have a bill for trip and diagnosis, one LED replacement and two hours of labor. Total: $193.00.

I called Dacor and complained that these (transformer and LED) are non-moving parts that I have no control over and that I should not have to pay to have the stove/oven "rebuilt" twice just to replace a part. At first, customer service said that they could sell me the transformer at their cost, just call and let them know the model number of the part. All of that done, I also asked for some help with the bill I am facing to install the part. Absolutely not is the answer. I was told that "the item has been in your home for some time now and is out of warranty." My response is that 2-3/4 years is not "some time" for a product that cost $10,000.00 and should last a lifetime. Then, I was told that Dacor believes that an appliance will last 7 to 10 years! So, I suppose that I can expect this Epicure range to continue to fall apart in pieces in the next 4 to 7 years!

I am at the apex of my dis-satisfaction with this range/oven! I will now make it my business to tell every one of my design customers and friends that they should not waste their money on Dacor. Buy Wolf instead, I wish I had. I had been told that the Dacor company was family-owned and operated and, that they upheld Christian values.

This makes me wonder why they haven't had recalls on issues like LED's burning out and transformers not working when they know that these are issues of defective parts, that they should correct.

And about that defective finish on the inside of the oven door? First, I was told that I didn't have the sliding shelf in properly! Not hardly. Then, I was told that I could purchase a new door liner! Who would want to continue to invest in such an ill-made product? I already gave $10,000.00 for this thing! Dacor needs to get things right or get out of the business of appliances. I could not be more unhappy.

Approximately 1 and 1/2 years ago I started smelling gas every time I used my Dacor gas oven. I called one of the only two authorized service companies for Manhattan. Several visits could not fix the problem. Then the oven stopped functioning. I had to replace the relay and the clock mechanism at a cost exceeding $800, but still the gas smell persisted. The service company replaced the ignition valve and that's another $125, a reduced fee for labor since they should have done this on a prior visit. When the smell got stronger, I contacted Dacor who got in touch with the company since they would no longer deal with me.

The tech told me I didn't need the valve because the 2 rows of gas flames were not synchronized causing one to ignite and the other to continue to discharge gas. Through the intervention of Dacor, I received a $100 refund from the service company. 11 months later, I had a major problem when I used the self cleaning feature. The oven would not turn off, continued to be too hot and locked 7 hours after I turned it on. I called Dacor - was told to trip my circuit breaker and stop complaining since the oven was 10 years old. Further, the consumer contact "leader" arranged to send me another set of the parts I had replaced since they were less than 1 year old and were under warranty. However, despite her many phone calls, there was only one other service company that would come to Manhattan.

She called them and they installed the new relay Dacor sent at a labor cost of $200. He also told me that the excessive heat had melted the plastic door handle and that this was an expensive part with more labor cost. He also told me that he would call me with the price of the repair. He never did. I asked the service person to check and make sure that the stop device or thermostat was operating properly so this would not happen again. The previous occurrence was a fire hazard! He told me he couldn't and that I should clean the oven manually and not use the self clean since the oven would get too hot. After one week I again called Dacor. Mike told me that they had difficulty getting service assistance (in New York?), knew the company that came and that he would contact them and get back to me.

No response. I called again last Wednesday and Erica told me Mike contacted Melissa but she did not reply to his e-mail. She attempted to contact this "leader" Melissa since she had the final say. One day later she called back to say Melissa told her it was a ten year old stove and problems happen. Dacor would do nothing about the door handle. What about checking the thermostat. She said she would continue to find out about the service problem and call back on Friday. Dacor did not call back.

Sunday, I attempted to use the oven at 375 degrees. After 20 minutes it started to beep, I got an F2 prompt. I could not cancel the setting or stop the beeping. Again, I had to trip the circuit breaker. I will call the service company and Dacor again tomorrow. I refuse to accept that a "high end" oven has a life of only 10 years. Melissa stated that Dacor wouldn't help a consumer if the problem could be repaired; however, they must have difficulty getting and/or controlling their authorized servicers. In addition, they are not telling their distributors of the short life expectancy of their products. They are selling them with a 20+ year life as they are all luxury appliances.

I am thoroughly disgusted with their attitude towards their customers. No one should purchase these products if they cannot get authorized service and/or assistance from the manufacturer. I have spent almost $1,000 in repairs, have had problems using the oven( especially around holidays), door handle is melted and needs replacement. I'm still not sure there is no high temperature hazard. Oven does not work.

I bought the Dacor microwave in a drawer and had problems from day one. The open/close feature on the door closed and opened at such a high rate that food sloshed around and spilled in the microwave. It eventually stopped working completely and Dacor would not replace this item. Second one was installed about two months ago and same problem. Yesterday the repair man came and this time took the microwave to the shop. Apparently Dacor is aware of this problem and an alert has been issued to the people who handle Dacor but it is not being acknowledged to the consumer. I found the Dacor people rude and abrasive when called. I also have Miele appliances none of which have any problems. I will never buy their product again, and will tell all my friends who are renovating not to purchase this product. Poor product and even worse customer service.

We remodeled our kitchen 3 years ago and replaced all the appliances. We had a Dacor dual fuel stand alone range and had continual flapper valve problems with the gas range top . However, we have loved the oven. We decided that we would not get a Dacor again. When we talked with the technician the last time it needed repair, he said that this problem had been resolved in the newer models and that Dacor was a dependable product and gave great support rather than the one we were going to choose over Dacor. Regretfully we went with Dacor. The separate range top we have, occasionally deploys the same clicking noise that signals the flapper failure but we lighten it manually and it corrected itself.

However, the Epicurean series double wall oven we had is a different story. One year after the installation and 2 to 3 weeks after the 1 year warranty expired, the motherboard died. We called Dacor and they told us that they are sorry if it would be $3,000 for a new motherboard. After much haggling between the store and Dacor, Dacor agreed to send a new motherboard but we would pay for the installation. We were agreeable. Now, we have a new problem that the service men are having difficulty solving. We are awakened with a constant beeping from the oven with a code U43 in the relay board. We now have cut the power to the ovens to stop the beeping until it can be permanently repaired. Since then we had no oven. For the amount of the product, I would expect a higher quality item and a company that would stand behind their product better than we have experienced with Dacor.

This is a follow up to the follow up. To recap, I posted a complaint on this site and got a call from Dacor. They had me install a dedicated electrical circuit for the oven and authorize a repair from a local dealer. I got the electrical work done. The local dealer came and replaced the mother board and the relay board. The stove was quiet for about 2 hours, and then the beeping and the F1 started again. I emailed James at Dacor letting him know the work was done (when the stove was quiet). He replied right away. I emailed him shortly after (when the beeping started) and I've heard nothing since. I guess they know they have a real dog in this product.

Microwave was purchased on 9-9-2008 and installed on 11-18-2008 model #DMT24205 Serial Number XB06382314. On 6-29-2010, I had to replace two switches at a cost $275.00. One week later, both switches failed again they wanted $275.76 to replace the magnetron and the same two switches. Again on 9-15-2010, I paid the $275.76 now we have paid over $550.00 to repair the microwave. Today 9-17-2010, I went to use it for the first time since the repair and it doesn't work at all. Company is hard to reach, I can't talk to any one the company that sold it to me. They went out of business. We were ripped off would never buy a Decor product again.

I had a complete kitchen renovation 2 years ago. I purchased a Dacor Gas Cooktop. I have had problems 4 times with the LED lights burning out (1 in particular but then it becomes a chain reaction). Dacor has replaced the lights and the wiring harness in the past.

The last change out was 2 months ago. Bingo! Here we go again. So, what are we going to do this time? It's obvious that there is a defect with this product. I want to see if Dacor stands behind their products.

I bought my Dacor double oven in 2001. For five years I travelled for work and the oven was very lightly used, maybe once per month. About a year ago, the touch keypad began sticking and the oven beeping. My local Dacor dealer thinks it will cost about $2,000 to repair. Dacor customer service was unwilling to help. I paid about $6000 for this unit and would expect a better quality control panel for this kind of money. I have also previously paid to repair the touch keys on my Dacor vent hood. I would not recommend Dacor.

I was disappointed that our double oven, which we loved, had sudden death at 15 years of age. It is an unfortunate result of the Silicon Age in which we live. However, the Dacor representative was able to help us replace the unit with a new one at an affordable price. It was a very helpful solution through a frustrating experience. I will continue to use Dacor whenever the opportunity arises. There's no damage, just happiness.

I am presently on hold with Dacor's service phone number. I have been on hold for 40 mins, and still no answer. What kind of service am I paying for on my maintenance agreement? Frustrated!

Three years ago, I purchased a Dacor Downdraft Vent. During the first year it stopped working and required a technician to replace the on/off button. Fortunately, that was replaced under warranty. Recently, it again stopped working. It required a third on/off button and a new lift-motor, and cost me $500.00. The item is a piece of junk and has never worked smoothly.

After suffering with my Dacor range for a number of years, I filed a complaint on this site (see Donald in Uxbridge on June 13th). This was a knee jerk complaint, born out of my frustration, with the unit that day. Soon after, I started getting calls from Dacor (I could see from the caller ID). My wife and I answered a call together to provide all the facts to the person that called. The person took all the information, and offered us a free fix (mother board and some sensor) from the place we purchased the unit, as long as we take the step to put the unit on it's own electrical circuit.

I have not seen it, but this is supposed to be in the installation manual. The seller has already called to schedule the fix, but I am waiting for the electrician to put in the new circuit tomorrow. Hopefully, this will fix the problem for more than the 8-9 months the last mother boards have lasted.

I found the Dacor representative respectful, sympathetic, and very willing to do anything to get this resolved. This was very different from the results a few years ago, when I was told to put the unit back on a service contract. I'm hopeful.

Our Dacor PGM series gas cooktop has a a similar problem with the burners popping when the cabinets below are opened up. It too started as a small issue when we bought the home and progressively has gotten worse. The Tech said we needed a new burner cap. And recently, the reverse happened --- the burner caused the cabinet door below to open and hit someone's kneecap. We immediately turned off the gas and had it checked. No leaks were found below. Like the other person having the same problem (Nov. 2009), this unit is not suppose to stain. Customer service told me to use OFF oven cleaner. No change. Our front left burner area (same as the other person with the problem) is badly burned and stained and can't be cleaned. This has been ongoing for over 3 years.

We called Dacor again after the cabinet door exploded outward and have been given the run around. The local appliance store no longer works with the Dacor product line. The next step is to take off the cooktop. Their products are hazardous. I would never buy another Dacor.

In 2008, we remodeled the kitchen and went with all Dacor appliances. Given the unfriendly customer service, and the product unreliability, I wouldn't purchase another Dacor product, if someone paid me cash money to do it. Clearly a case where cost and brand, far outweigh quality. I've already had to have the built-in refrigerator serviced (thankfully that was at least in time for the 2 year warranty), due to the faulty water dispenser and ice maker.

Today I discovered that the Dacor Down Vent is literally burned and melting. Because it's not under warranty, I'll have to fork out nearly $160.00 just to have someone look at it. When I called Dacor, they basically told me it was my problem, and asked how could they not be sure, that I didn't spill grease into the down vent, and caused it to burn. Even when I let the customer service rep know that based on the damage, I was able to see inside the unit. It's a wonder I've not had a house fire. The Dacor rep could have cared less and told me "You aren't t hearing me. Since the warranty is expired Dacor, has no liability to do anything".

Turns out the only thing getting burned now, is the consumer but I heard Dacor loud and clear. Repeat business is not a concern, and happy existing customers does not seem to be a concern either. My two cents? Spend your money with brands that value their consumers. Dacor, at least in my opinion, is not that company.

I want to post a "thank you" to Dacor for standing behind their product. I posted a note about a month ago about problems I have been having with my cooktop and the LCD lights. Dacor came through and replaced all at no charge, covering parts and labor. The recurring issue I hope is finally taken care of. My customer service guy was on top of the situation and even called yesterday to make sure I was satisfied and that the work was done. Thumbs up for Dacor!

I purchased a plumbed built in coffee maker. I had many repairs in warranty year but machine never worked. They sent an add-on decalcifier that did not fit into space designed for coffee maker and could not be retrofitted. Result: constant leakage until water poured out from under machine. Cabinet ruined. Dacor subsequently pulled further coffee makers from market and have basically told us to dump them and there is no compensation for a $2300.00 product.

They have refused to stand by their product even though they knew beforehand that the product was floored. My dealer (Goldstar appliances) has tried to get help but to no avail. The sales rep is also embarrassed by Dacor's lack of caring. Checking the internet I see many people in my position and wonder how we can all get compensated for defective product. Cabinet built specifically for coffee machine severely damaged and I had purchased new machine to fit the space. Out of pocket 2 machines and repair to cabinet and a few service call charges.

I would not buy another Dacor stove if they paid me. I had the mother board replaced 2 times in 3 years while under warranty, and then I just stopped paying for coverage because I could get a plain-old Sears oven for the cost of 2 years of coverage. Currently, the oven kind of works in the winter (I can at least leave it plugged in), but the stove takes forever to warm up. I once timed it taking 5 minutes from the time I hit bake until the time the stove actually lit (it's gas), and 25 minutes before it came up to 400 degrees. In the summer time I have to leave it unplugged, or it just beeps and has a code of F1 for no reason and it won't stop.

I purchased a Dacor cooktop 2 years ago when I did a total kitchen renovation. Thankfully, it is the only Dacor product I purchased. It's a minor problem, but still the LED lights on the knobs keep burning out. Well, on just one, I replaced it 6x in 2 years. The others have got no problem. A manufacturer's defect? Not according to Dacor.

We would like to post an addendum to our complaint regarding Dacor and our microwave that caught on fire. You have it posted on your site. Since that posting, Dacor has contacted us and, even though the microwave is not under warranty anymore, has agreed to send us a new one (the current updated model) at a very reduced charge.

Although my initial contact with the company was negative, we did receive a personal call after I e-mailed them directly on their site. I would appreciate it if you could add to our post that Dacor did attend to our problem. They also are not in bankruptcy which I was mistaken in stating on my complaint. If possible, please add this note to our complaint or remove the complaint since I feel Dacor has done a good job attending to the problem.

I have a Dacor Dual Fuel Range purchased in 2000. The bottom front door hinge broken. It's oven light hasn't worked for 9 years. The front left burner hasn't worked for a year and it won't ignite and there isn't any clicking. The front panel also is cracked and the door insulation hasn't held up. I just went online to find a repair service to fix these issues but found this website. Now I'm concerned with getting good service and repair costs. When the range was purchased, its price was on the upper end. I expected it to perform better than it has to date. At the time its design met my needs unlike other models. If I were to replace it now, I have many similar choices and would choose one of those.

We purchased a Dacor microwave and have had many problems (broken handle, control panel went out three times); however, this evening it actually caught on fire. We had the microwave on and it started to make strange flashes. We turned it off and then noticed flames coming out of the top of the microwave. It was obviously electrical. We are in the process of contacting both Dacor (but since they are in banckruptcy, I don't expect much) and the place we purchased it from. There is extensive damage to our cabinets, walls and wood floor. I write this to warn people to avoid any Dacor appliance.

I bought a Dacor coffee maker in June 2005. By August, I was still waiting for delivery. I had to take the floor model in order to finish the remodel of my kitchen and be done with the contractor. By January 2006, my machine was giving me problems and not working properly. It turned out there was only one company to service my machine, Lee's Appliances. When I was finally able to get someone out, I was told it just needed adjusting. Friedman's was very nice and concerned but could be of no help.

By the first of March, my machine was still not working properly. After multiple calls to Dacor and Lee's, they came out. And after a year of constant trouble, Dacor authorized the coffee maker to be replaced in December. A new system was installed on January 12, 2007. Almost immediately we were once again having issues. Now our warranty is up, so we are now paying a service call charge, and Lee's informed us the replacement part alone is $1300. Lee's was going to try and find the part cheaper and get back to us. We never heard from them again. Also, the gentleman who has been servicing the machine is no longer with Lee's but has gone to work for Dacor.

By January 2010, we figured that out of the approximate four years we have had these two machines, they have functioned less than a total of 6 months. We paid $3000 for this piece of equipment. To get service we had to arrange it at Lee's convenience, not ours. It flooded our kitchen twice, and follow up service was almost impossible to get. We are done with the apathetic attitude of Dacor and Lee's. And we are going to pull the unit out and be done with it. I would not recommend a Dacor product to anyone.

I purchased a Dacor Dual Fuel oven with ceramic broiler. A year after install, the oven would not heat. I found after $150.00 that the igniter failed. One year after replacing the igniter, it failed again. Then the bake heating element failed a year later and now the "mother board" appears to have failed. For an appliance that is marketed in the premium segment with a premium price $5000+, it is not acceptable for it to fail multiple times within three years from new purchase and light use. This is breach of implied warranty of merchantability. We are now left with a very expensive appliance that is rendered useless for its marketed and intended use.

We purchased our Dacor diswasher 6 years ago thinking it was the best; boy, were we wrong. It never worked correctly. We had service men out countless times and spend hundreds on service calls, replaced the motor, and we even had a plumber ($650) later to reinstall it because we were told maybe it was not installed properly. Today a service man ($140) confirmed it will be over $300 to repair and will call with a quote forget it. When ever we can afford it we are going to replace it. I am so disappointed in our whole 6 years I only had use of a working dishwasher maybe one month. Dacor and other companies should really stop ripping off the public and not backing up their products.

There is only one thing worse than Dacor products, it is Dacor customer service. Our gripes are mostly contained in the messages posted by Judy of Slidell, LA on March 19, 2009 and by Maria of Rogers, MN on April 24, 2009. In brief, we bought the first coffee maker (for $2,700) in the summer of 2006. It lasted approximately 6 months and after several attempts at repair, and much wrangling, arm-twisting and hours spent on hold trying to speak a customer service agent, the unit was replaced after being usable approximately 6 out of 12 months. The second unit started malfunctioning within weeks of delivery and, after several repairs, finally quit for good after less than 3 years of service (unless we were willing to replace a $1,500 part, not counting installation labor). In the meantime, we made several futile attempts to contact customer service. Not worth the bother; they keep you on terminal hold, do not help you, do not return your calls, and do not follow-up on anything. All around, a bad experience with a bad organization.

I purchased "high end" Dacor products for my kitchen including a side by side refrigerator, a six-burner stove top and a double wall oven. I have had nothing but trouble with all three. The refrigerator was delivered with a blown "mother board" so that it wouldn't work. It took me two weeks and multiple calls and letters to replace the refrigerator. The replacement has a handle that is still loose and a ding on one of the stainless steel doors. The bottom oven broke within the first month and neither the top nor bottom oven cooks evenly despite the claims. The stovetop flints keep clicking every time I light a burner and I have to turn them all on randomly until the clicking stops. I will never purchase Dacor again. Sheer annoyance.

I purchased a Dacor over the range microwave oven. When I went to use it one day, there was a bag of rolls stored in the microwave. When I pulled out the rolls, I did not realized that the turntable dish is not secured in the microwave and just sits on top of a round plastic ring that rotates. The microwave dish came out with and went down vertically on my left foot and shattered.

I was not wearing shoes at the time and the dish severed the tendon on the top of my left foot, requiring surgery. My surgery was in October and, after 13 weeks in a cast and then a leg brace, I am still in physical therapy with continuing pain. I recently went to Home Depot to look at other microwave ovens and everyone had a mechanism that locks the turntable dish in place, so that it can slide out. To clean them, you have to lift them up off of the rotor on which they sit and are anchored in order to remove them. None of them slide the way mine does.

I have a Dacor RSD30R oven that was purchased when we bought our house in 2004. We don't use the oven much and wondered why there were cracks on the front bezel. We didn't worry about it as the oven and stove top was working fine. It just didn't look good. Suddenly a beeping began with a code of F-1. I called a repair person to check it out because I had to turn off the fuse to get it to stop beeping. He let me know that this is a very common problem with Dacor ovens and he has replaced many. $1100 would cover the bezel and computer control on the front. There is a defect in the design that allows heat from the stove to overheat the electronic control panel on the front of the stove. This heat causes the bezel to crack and destroy the computer control. Dacor has recognized this problem and has redesigned a replacement part for this stove so that heat will escape without baking the control panel. I researched Dacor and couldn't believe the pages of complaints by consumers.

I waited on the phone for 60 minutes and finally was able to talk to a person. She was nice, but there was nothing Dacor was doing to replace the model defect. I got the sense she has heard this many times and her job was to say sorry. I am going to contact a local TV station that enjoys going after companies that have cheated customers.

I installed the DACOR Renaissance wall oven with model number **** on 10/1/2008. I started having control panel problems just before Thanksgiving that year. The control panel is beeping and LEDs are flashing. It appeared to be a heat problem since the control panel was very warm to touch. After it cooled off, the problem went away. We don't cook much so it was passed over until on 12/31/2008 when the control panel showed a C01 error code. Obviously, it was a solid failure.

We called DACOR, we were promptly given a Distinctive Service Reference Number, and they told us that a repairman would be out for the fix. It was repaired on 1/23/09 by replacing two circuit boards. He would've replaced the control panel but I was given the wrong part by DACOR. The unit worked fine for 1 month then the cooling fan stopped working. After 2 more weeks, everything failed and I called DACOR again on 3/12/2009. I called DACOR on 3/27/2009 to complain about the no repair-contractor contacting me. The repair was done 1 week later by replacing all the circuit boards and control panel. This fix lasted for eight months.

On early December 2009, we started all over again with the beeping and flashing LEDs. The control panel was getting warm to the touch again. We decided to wait and see how long before the unit failed because it was outside of the 1 year warranty. The failure happened on 1/7/2010 and I immediately called DACOR to complain. The customer service representative said that they have been having problems with that model and a newer control board had been issued. I asked if the newer control board was installed on my unit during the previous repair. I also asked about an extended warranty from the previous repair. She said she would check and call me back.

That was 1 month ago and I have been calling every week to leave a message on the representative's voice mail. On the second call, I decided to route my call through a different channel and got a different representative. She looked over my file and told me that my warranty appeared to have been extended until June 2010 and that the oven repair would be covered. That was 2 weeks ago. I keep calling and only get voice mail. The woman on the switchboard is very pleasing and routes my call every time. She even gave me the direct lines to the representatives I have had contact with including the manager. I left a message with the manager today, 2/12/2010, but feel this was a waste of time. It has less than 100 hours on a higher end appliance since the installation. It is now unusable for a period totaling about 4 months since the installation because of the problems.

Dacor double electric wall oven. So far, I replaced the brain once, a door is cracked, it died again and repair is estimated at $900. Considering an average usage of 10 times a year, this $4000 oven is a miserable excuse of an appliance. Anyone considering Dacor, Run!

My Dacor wall over has had problems since the day it arrived with automatically shutting off in the middle of the cycle. I have had it serviced several times and no one seemed to know what was happening. I kept being told it was user error. Finally, I find out 4 years later that I have a bad relay circuit board. Dacor refuses to acknowledge any issue with this part and will not stand behind the repair. I will never, never buy Dacor again. Their electronics are obviously bad. This reminds me very much of the Maytag circuit board problems on the front loaders. In that case, Maytag stood behind the problem, even after warranty. Cost to fix was $532.

I purchased a Dacor Epicure kitchen suite. I actually built my new kitchen around it on Feb. 1, 2009: gas range (ER30G), dishwasher (ED24sch) and convection microwave. About one month later, my dishwasher control was broken. The dishwasher would just shut off leaving all the water on the bottom. Five service calls later, even on Christmas eve, it still does not work, as well as the oven. The control is bad. This oven is less than a year old. I have no intentions of waiting another year and five service calls. I think they have a bad product. The people at Dacor offered me an Electrolux replacement. My dishwasher was almost $2900. They want to replace it with a $1100 Home Depot item? My range was $4,300 and it does not work now for three weeks. Bad products, bad service.

I purchased a Dacor stove in 1997, price 5000.00 and had trouble with it from day one. Three times I had to replace the computer unit that controls the oven. Finally, a repairman said the placement of the fan was the problem and they all have this problem. Since the price of the new computer control was 1000.00 plus service fees, I finally just bought a new stove and it sits in my garage. I may use just the oven if the price of the computer unit ever comes down. These units should have been recalled! I literally paid for my stove twice. Once for the 5000.00 cost and once again for the repairs every 3 years! And now needs the repair, but I am not throwing more money into it.

I purchased 3 Dacor appliances from Percy's in Worcester in November 2003. Shortly after that, I had my first repair call for my dual fuel oven. The heat needed to be re-calibrated in the oven. Six years later, of course after the 5-year warranty expired, I have 4 attempts at fixing the heating issues with my oven. Now, I am facing $1000 in repair costs on a 6-year old unit that cost $4000. It doesn't end there. I self-cleaned my wall oven and blew a fuse. Never in 25 years has this happened to me with any other kind of self-clean oven. To top it all, my microwave oven now has a handle that just cracked in half and the display panel that looks like a pacman game gone bad!

When I asked if it was worth repairing, I was told to buy a Whirlpool! All the bells and whistles on my Dacor products seem to have gone bad at the same time! I think a luxury product line like Dacor should have a little more going for it than this. In dealing with the repair folks, all I have heard is how difficult it is to get parts from Dacor. My one contact with customer service at Dacor was so disgusting (the person I spoke with was snobbish and unhelpful) that I really wouldn't want to try to contact them directly ever again. My experience with Dacor is one I would never want to repeat. I am seriously contemplating the purchase of a new stove to avoid any more costly repairs. It certainly won't be a Dacor.

Our Dacor Convection Microwave oven, model DCM24 has stopped working after three years. The fan still works but nothing else. We paid $649 this appliance. That makes our cost to use this piece of junk about $216/year. When I called Dacor's 800 number (800-793-0093), I was put on hold for 15 minutes. After that time, I hung up, totally disgusted with the product and with the non-response to my call. I'm not even sure anyone would have picked up my call. If I feel we must have a microwave oven. I will go to Target or some other discount store and buy the cheapest one I can find. We're through with Dacor!

Our dishwasher has had a long repair history for only owning it for two years. It has been repaired two times under its one year warranty and three times under it extended warranty. Most recently, the company repairing the Dacor dishwasher specified in this complaint took three weeks to receive a part that was on 'backorder.' However, the day I called to follow up on why we had heard nothing on the status of the part, the company told me that coincidentally the part was being shipped the very day I called.

When the company took another week to schedule an appointment to repair the dishwasher, the repair man no-call no showed. When we called to find out why, his vehicle had apparently 'broken down' on New Year's eve at 2:30pm. We then found out that even though the company is located in our town, the repair man however works out of San Jose which is a two hour drive. Once again a coincidence.

The second time, the repair man was scheduled to come and do the repair. He no-call, no-showed again. This time we were informed by customer service that he had a mandatory meeting he forgot about and they rescheduled again for the following week. The third time, the same repair man came to do the job he was scheduled for 8am and we were assured he would be on time because we were leaving for vacation that day. He no called no showed and after repeatedly making phone calls to the company, he showed two and a half hours late. He replaced the part, stayed for 10 minutes and left.

The dishwasher broke down again 10 minutes later during its test cycle. After calling customer service to get the technician to return immediately, we were informed they would make an appointment for the following Monday. Currently the dishwasher is still in disrepair for six weeks since our first phone call.

My Dacor dual range broiler seems to stop working whenever I self clean the oven. I have stopped using the broiler and use my outdoor grill. In Dec. 2008, I called Dacor to see if this was a common fault with dual fuel ovens. I was told to send my service bills to them for evaluation, which I did. I had been told that my range was old and out of warranty (Dec. 2001) and she was not sure if anything could be done. They never got back to me. In August of 2009, I self cleaned my oven and when I opened the door found that the oven glass had cracked during the self clean cycle. I called for repair.

The authorized Dacor repairman refused to repair the unit & wrote on the bill - multiple problems - advised customer to call Dacor - unit not safe - cracks in inner cavity / unit well taken care of. Dacor wants me to purchase a new 30" range from them at a cost of $3600 plus s/h & tax. I would have to install the new range & remove the old one. The other alternative was to repair the door & broiler & they would give me paint for the cracks. There are so many that is impossible. According to articles on the computer, these cracks pose a health hazard because filaments of porcelain (possibly a cancer causer) during high heat have created shards and have been swallowed & have caused infection or cuts in intestines. Dacor not only does not call back, but refuses to acknowledge the fact that this cracking has occurred due to a manufacture's defect.

My first Dacor range was completely misaligned and the door could not be closed. I finally received a second oven. This Dacor Epicure range tripped my fuses after 5 months of operation. After this happened, the oven temp control does not function anymore. Oven heats up to 550F, whatever the preset temp. All food burns. I called Dacor customer service mid-November 2009. They called me once to send out a local service company (they seem not to have their own service). The service company never showed up and Dacor never arranged for another company. After numerous voicemails (nobody at Dacor seems to pick up a phone) and many emails, I finally managed to get a Dacor employee on the phone. She promised to arrange for another service company to repair my oven.

This company requested parts from Dacor, which it still not received. I haven been without an oven now for 1 1/2 months and no solution in sight. I would not recommend this company at all. Bad products and worst service. I paid over $5,000 for a range that worked for 5 months (this was my second range, the first one never worked at all). The oven temperature control does not work at all. The board seems to be blown. No solution in sight. Dacor is very unresponsive and is not able to send a service rep to my house. I have been without a functioning oven for over 6 weeks.

We moved into our custom built home on November 4, 2009 and first tried to use our wall oven (model MORS130S) on November 6th to bake some cornbread. When we turned the oven on to heat after one minute or less, we heard a "pop" and our circuit breaker tripped. Thinking this is a brand new oven and a brand new house, we assumed we were experiencing an anomaly and this couldn't possibly be happening. So we tried again. I flipped the breaker on, turned on the oven and again, the oven "popped" and the breaker tripped. At that point, we turned off the breaker and cooked our muffins in a little toaster oven (it did quite well, thank you).

First, I called our electrician who came out a day or two later and could find nothing wrong with the circuit and proclaimed it an "oven problem". So I immediately called the retailer and advised him of the problem. I also advised him of the gas leak with our Dacor 36" dual fuel range (model ER36DSCH). He told me to call Dacor. I refused and told him to do so as I had already wasted 2 hours on this issue with the oven, range and the electrician. After having called, we assumed the problems would be fixed within 3-4 days, a week at worst. Boy were we wrong! First, we did not hear anything from Dacor for over two weeks. Nothing! No email, no update on parts, nothing from the retailer. Nothing! Period! Meanwhile, here we are with a $7,500 range and a $2,400 wall oven, both of which have never worked; one not properly, the other not at all.

Finally, very irate, I called the retailer after having returned from the Thanksgiving holidays and asked what was going on and when will these items be fixed or replaced. He did not know. I then called Dacor customer service on November 30th, spoke with someone (Cindy) in customer service, explained the issues and demanded to speak with someone further up the supervisory chain. She gave me the name of George ** and transferred me to his voicemail, which stated he would be out of the office until December 7th for vacation and training. He never called back. Friday, December 11th, our plumber was out to repair the kitchen sink fixture and asked about the gas leak and how long we had the leak. We advised since we moved in. He said it was going to make him sick and called the builder who immediately sent our HVAC contractor out to check for leaks. They spent 2-3 hours here with 2 people and could find no leaks. Note: One of the HVAC guys said the leak was making him dizzy. Their conclusion, the leak is in your range.

Fortunately, while they were here I had them install a gas cutoff valve in the basement gas feeder line to the range as the only cutoff valve to the range was behind and could not be reached without moving the oven (this oven weighs 350 pounds), something you could not do. I then called Mr. ** and left a message regarding the situation and demanded he call me. A few hours later, he called and we discussed the situation. He claimed he was not aware of the gas leak with the range and as to the wall oven, more parts were on order to fix it. The problem had occurred at the factory when a wire was not connected and the bare wire rubbed against the housing causing the short. I said fine, just get me a new oven, one that works and the kind that I supposedly purchased, not one that has never worked and was defective when it arrived. I did not agree to buy an oven that does not work and never has.

Mr. ** said he could not replace an oven once it was installed. I countered with the fact that the oven was never "installed", it was merely put in the wall but it never operated, therefore, the installation process was never completed. His offer, we can extend your warranty for one year. Our position, totally unacceptable! Get us a new wall oven, one that works! He said he would have a customer service contact us. Meanwhile, as to the range, it has never worked as intended or designed. Gas leaks are not only dangerous, but obviously are an indication that the product is not operating properly and never has. The only conclusion that can be reached is that we were sold two defective products, two defective products that Dacor, to date, is either unwilling or unable to fix or replace.

Imagine if these items were a TV or stereo and they had never worked properly, if at all. You as the consumer would have immediately returned them to the retailer and asked to exchange them for operating equipment, you know, the kind I thought I was buying. No big deal, just give me another one. I'm not going to wait weeks or months for you to fix them, just replace them. Here it is December 13th and our wall oven still does not work and our range is leaking gas so much that we were getting headaches and finally had to have a cutoff valve installed in the basement so we could cut off the gas to the range. Last time the Dacor rep was out, he advised us that there was nothing more he could do and to call.

Our Dacor PGM Series gas cooktop has had a problem of the burners popping when the cabinets below are opened up. This started out as a very small issue when we built our custom home three years ago. But the issue has grown over time to when the cooktop is dangerous to use. Currently, when we light a burner and open a bottom cabinet door, the burner explodes in our face.

When we called customer service after purchase, I explained the issues we were experiencing. The customer service person told us that the ventilation of the cabinet wasn't proper and explained to me what needed to be done. We had the work done as recommended but saw no difference in the operation of their cooktop. This unit is stainless steel and was sold to us as a unit which wouldn't stain. The front left burner area is badly burned and stained and can't be cleaned with any type of stainless steel chemistry. We also found out that this unit is sealed and doesn't need ventilation from below.

The popping of the burners have continued to grow worse over the last three years. I called Dacor again a month ago and was told that there must be a gas leak and to have the gas company come out. I did. They did find a gas leak when the cooktop was turned on. They had to shut down our gas supply at the home upon leaving due to the danger.

I called a plumber, and they came out and told us the valve in the wall below the cooktop was leaking. That is why the stove would burst in flames when the doors were opened up. For $220.00, they repaired the supposed leak and left. The problem didn't change. The front two burners continued to explode when lit, and any bottom cabinet door was opened.

In frustration, I decided to take apart one of the burners on the stove myself to see if I could ascertain what might be causing the explosive burner issue. Upon unbolting one of the burner rings on the stove and lifting it off, the problem showed up instantly. There is a heat resistant rubber o-ring, and it was charred and broken in many pieces. I took apart another burner and found the same thing.

Now that I understood what the problem was, I called Dacor's customer service again. I talked with a very nice man who took all of my information and said that he would get back with me and expected some good news for me. Two days later, he called and told me that I could purchase a new cooktop for a discounted price. Huh?

I explained to him I wasn't asking for a new stove or felt I should bear the brunt of the poor manufacturing issue. I was asking for our expensive purchase to be fixed and made correct. I even told him I would fix it myself if Dacor would supply the parts. He said he could sell me the parts at a discounted price. I told him that wasn't an option.

Today, he called me and said that Dacor wasn't willing to do anything to help us as the unit is out of warranty. Needless to say, the parts used are not sufficient for the device's normal use. During the conversation, the customer service rep shifted me off Dacor and suggested I get the parts from an online parts company in our state. In frustration, I called the parts supplier, and they don't stock one of the gaskets and would have to get them from Dacor.

Dacor has such a poor reputation in our area that the local appliance repair person won't work on their products. In looking around on the web at other consumer issues and surveys of cooking appliances, Dacor didn't rate very high. And all of the reports I read showed the failure was in taking care of their customers in and out of warranty.

I wouldn't recommend buying any of Dacor's products. We purchased Dacor double oven. At $6,220, it's not a trivial expense. 18 months later, the bottom oven stopped working. Since we never even used this oven, we only learned about it through the message on the control panel. The repairman replaced a circuit board and we were forced to pay over $600 for repair. The technician called Dacor, explained the situation (bottom oven was never used) and asked if they would at least cover the cost of repair. Dacor refused on the basis that the 12-month warranty expired. I followed up with a letter offering to cover the cost of service as long as they would pay for defective parts. Dacor declined to cover the cost of parts. Instead, they offered free 12 months warranty. This so-called 12 months warranty is nothing more than an insurance policy against defects. It means that the company itself doesn't believe in its product. Frankly, I don't understand why this company is still in business.

I owned the Epiure double oven for 2 years. While in cleaning mode, the interior glass window shattered, completely spider webbed. Rachel at customer service stated the glass was out of warranty and the glass breaks when in cleaning mode from time to time because it gets so hot. They refused to agree that it is a defect. No mention of this in any Dacor paperwork. Oven out of commission, interior glass broken and Thanksgiving is two weeks away.

I have a service contract on my double wall Dacor oven. This contract expires on 8/11/2011. My oven has broken several times over time and it has been very difficult for me to have this company repair it properly. It has also been in a very untimely fashion.

At this point, I contacted them in September for service and it took several weeks for a repair person to repair my oven. I had to follow up on when the part was in, they never called me. The oven was repaired about 1 month ago and has broken down again. On Wednesday, November 4, I contacted them again and explained that the oven wasn't working. I also called 3 times on Thursday, November 5, 2009 and these calls covered over 2 hours and I was told that someone would call me with an appointment.

I also explained that I wanted them to send someone else out to analyze my oven as they didn't fix it properly and Thanksgiving is approaching. After not receiving a telephone call from any repair service by today Monday, November 9, I called the General Electric Service Company and they stated that there's no information on their computer about me calling. The people there didn't document any of this and I the consumer have a broken oven.

I purchased this service contract in good faith and I am not receiving service. At this point I may have to purchase a new oven as I need to cook meals for my family. I'm hoping that you can assist me in this matter, it shouldn't happen to me or any other consumer.

In July my wall oven crashed and we attempted to purchase replacement parts. Many calls and emails later we stupidly decided to purchase a new Dacor wall oven. Our Visa bill has been charged for this oven but despite many unanswered phone calls, we still do not have the oven. We were told to contact the transportation company, WRC.com, but when we did so we were directed to World Racing Corporation and there doesn't seem to be a record of a transportation company named WRC. Is Dacor going out of business? Are they having financial difficulties? Have we thrown away our money?

We purchased a Dacor Microwave/Convection Oven with a range exhaust fan when we remodeled the kitchen. Just after the warranty ran out, the microwave just made a loud noise and failed to heat anything. The company recommended Wuerstlin Appliance to repair the unit. Wuerstlin charges $120 just for traveling to the home and does not apply this to repairs that may need to be made. The worst case estimate for repairs was over $700.

The other choice that Dacor gave me was a microwave upgrade for an additional $750. I have already paid well over $1,200 for this unit. I have a $100 Sharp microwave that I have been using for over 12 years with no problems and this high-end Dacor microwave lasts less than two years! I will never purchase anything with the Dacor name on it again and will advise all of my friends to steer away from them as well. Poor quality products with a high-end price.