Dacor Appliances

I completely gutted my kitchen on 2/22/92, and purchased a Dacor CPD230R double oven. Whenever I used the self-cleaning function the next day, F0 would appear. I would have to get a repairman to come to my house. This cost me a fortune. For one year, I just used the bottom oven. I finally called Dacor, and complained. I wrote a letter to Mr. **, and wanted satisfaction.They decided that I could purchase a new, better oven for $1,480.00. This was 1998, so in 6 years, I spent $3,680.00 for 2 ovens. After 5 years, I started having the same problems.

Every time I used the self-cleaning function, F0 would appear. I just totaled my bills for the new, better oven, and I have spent $963.00 and it would be more, but I figured out, if I pressed cancel and held it, the F0 would disappear. So every time I used the oven, that is what I did. This would last for 8 months. The oven completely shut down, and I could not use the top or bottom. I just had a repairman here, and he said i need a new membrane assembly, and latch. They were supposed to call me with an estimate. They just called, and said the part is no longer available. This is upsetting. Reading the reviews, I see I am not alone in my dissatisfaction with the Dacor oven. Now, I will be redoing my kitchen.

My Dacor Preference 30" double wall oven (model PCD227R) was installed on 5-14-2004. On 12-31-2007, I replaced the upper oven high limit switch for cost $146.56. On 5-19-2010, I reset the lower oven high limit switch for cost $95.00. On 8-27-11, I replaced main control panel (Bezel Assembly), whose parts cost $271.10. On 12-14-2011, I replaced the main relay board for $214.02. On 1-16-2012, I replaced main relay board again, and it is under warranty. On 2-3-12, I replaced upper oven temperature sensor for $32.09. I am awaiting authorized Dacor service technician to calibrate both ovens.

As a contractor, we were fortunate enough to build our dream home which was completed in 2005. After much research and many show room visits, we purchased Dacor appliances for our kitchen. As the saying goes, if I knew then what I know now. Our biggest (note I said biggest, not only) issue is with our ESC130 oven. If you own this oven, do not, repeat, do not, use the self-cleaning mechanism. I have had this repaired once and then replaced once (along with a relay board). I seldom use this because I know when I do the lock mechanism will continue to cycle until it is replaced. This means, while I can still use my oven, I have to time when I open the door based on when the lock is cycling in the unlock position. I must also turn the oven off at the circuit breaker or listen to the continuous warning beep that the lock is cycling (as if I didn't know).

After repairing this feature once, I next choose to have the mechanism replaced and Dacor offered me a discount on the parts (the oven was and still is out of warranty) at a cost of more than $500.00. This is on top of what I had already paid to have it repaired just 18 months earlier. I feared using this feature again as I didn't want a repeat performance. After cooking macaroni and cheese yesterday, I felt I really needed to clean the oven and made the mistake of using the self-cleaning feature of the oven. I don't know why I was surprised when the locking mechanism refused to stop cycling.

I contacted Dacor today only to speak with the rudest customer service representative I have ever encountered, Steven. No last name. He is the only Steven who works there. He refused to listen to me, spoke over me when I did try to talk, and did not allow me to speak with anyone else. There are no supervisors available on Fridays and he could not transfer me anywhere. I left a message for someone else to call me (they did not). I called back later that afternoon and was given the name of a supervisor, Nhi. She was not available and I spoke with another customer service representative. I learned that Dacor is aware they have a problem with this locking mechanism and are trying to correct it.

This got my hopes up, thinking that the company would now do the right thing and replace this mechanism at not cost to me, or at least at no cost for the parts. Not so. Even though Dacor knows there is an issue with this mechanism and they are supposedly trying to correct it, all they can offer me is a discount on parts. Really? Wow! A discount for a part that you know doesn't work properly and probably won't work properly because they are still "working on the problem"? I just really don't know what to say. Is this supposed to make me happy as a customer?

Would prospective customers want to buy a Dacor product knowing that Dacor is more than happy to sell me a known defective product at a discounted price and they should expect the same? It is probably needless to say that I would urge all prospective Dacor owners to not waste their money on any Dacor product as they do not care about their customers. I will certainly be doing my part to warn others and hope this serves to warn others as well. Dacor has a lot to learn in terms of building even what could be called a good product and standing behind what they sell as well as becoming a customer service oriented company.

We have several Dacor appliances and all were installed 1/2006. There were a couple of repairs in the first 2 1/2 years. Little things started developing. The simmer burners on the cooktop started clicking, several cooktop knob lights burned out. The wall oven lights stopped working. I waited for the bomb to drop before calling for service. Finally, the convection microwave stopped working. I called the authorized repair service in Atlanta. They came and were unable to repair anything with the exception of the knob lights on the cooktop. When I found out the cost of the knob repairs, I decided to live with burned out knob lights. The repair service got back with me for the cost of all the repairs needed in a timely manner. Needless to say, I was a bit overwhelmed! I told their authorized repair service to let me get back with them.

Rather than going to this forum to post and vent, I thought it only fair to go first to Dacor. I send a formal letter via FedEx with all my appliance model numbers, serial numbers, repairs to date and the cost of repairs from their authorized service providers for their review. I wanted to give them a chance to check the history of my appliances, follow up on my problems and get back with me. I really didn't know what I wanted or expected for Dacor. I guess I just wanted to vent to the CEO.

To my surprise, I heard back from Dacor almost immediately by email. I called the rep handling my case. I expected to get the typical 'customer no service' rep. I briefly explained the issues and he listened without interruption and expressed how sorry he was that we had all the problems with Dacor. To my surprise, he was willing to work with us. We still had out of pocket expenses that I really didn't want to incur, but Dacor made us whole considering our appliances were out of warranty and installed in 2006.

I don't think venting to this forum would have netted the same results. Yes, it would have allowed my a chance to tell the world how angry I am with Dacor, but it would have done nothing more. You get me bees with honey than you do with vinegar. If you really are having problems, call their authorized repair agents and keep good/detailed records documenting the various problems. I'm willing to be they may just surprise you. How about you giving them a chance! Thanks Dacor, for making us whole.

We have several Dacor appliances and all were installed in 1/2006. There were a couple of repairs in the first 2 1/2 years. Little things started developing. The simmer burners on the cooktop started clicking. Several cooktop knob lights burned out. The wall oven lights stopped working. I waited for the bomb to drop before calling for service. Finally, the convection microwave stopped working. I called the authorized repair service in Atlanta. They came and were unable to repair anything with the exception of the knob lights on the cooktop. When I found out the cost of the knob repairs, I decided to live with burned out knob lights. The repair service got back with me for the cost of all the repairs needed in a timely manner. Needless to say, I was a bit overwhelmed! I told their authorized repair service to let me get back with them.

Rather than going to this forum to post and vent, I thought it only fair to go first to Dacor. I sent a formal letter by Fed Ex with all my appliance model numbers, serial numbers, repairs to date, and the cost of repairs from their authorized service providers for their review. I wanted to give them a chance to check the history of my appliances and follow up on my problems and get back with me. I really didn't know what I wanted or expected for Dacor. I guess I just wanted to vent to the CEO.

To my surprise, I heard back from Dacor almost immediately by email. I called the rep handling my case. I expected to get the typical 'customer no service' rep. I briefly explained the issues and he listened without interruption and expressed how sorry he was that we had all the problems with Dacor. To my surprise, he was willing to work with us. We still had out of pocket expenses that I really didn't want to incur. But Dacor made us whole considering our appliances were out of warranty and installed in 2006.

I don't think venting to this forum would have netted the same results. Yes, it would have allowed me a chance to tell the world how angry I am with Dacor, but it would have done nothing more. You get me bees with honey than you do with vinegar. If you really are having problems, call their authorized repair agents and keep good/detailed records documenting the various problems. I'm willing to be. They may just surprise you. How about you give them a chance! Thanks Dacor, for making us whole.

We bought a 36 inch Dacor range with oven last year, around September, when we moved in to our new house. We tried to turn the oven on Thanksgiving day for 10 people, but it would not work. We called for service, and they replaced the circuit board. The repairman turned the oven on, and it worked fine. We never used the oven, just the burners on top, because we have a second smaller oven, we like to use for every day cooking. Then came Christmas day, and we were having 30 people over, so we went to turn on the Dacor oven, but to our horror, it did not work again. We have owned this oven for a little over a year, and have tried to use it only twice. In that time, both on holidays, with a lot of people to feed. This time, when I called for service, they told me I will be charged $198, because when they tried to get Dacor to drop that charge, they said no. We are very disappointed in Dacor for not caring more about the customer.

Dacor's wall oven won't heat up after I used Self Clean feature. Dacor said there is a reset button behind exhaust frame on oven (close to door latch). I called when I could not find "red button" and was told it was hard to find and they did not know exactly where it was located. Maybe I should call repairman. Any suggestions? Has anyone else had problems after cleaning oven? PS: My 5 year extended insurance expired Nov 11.

I have had my 30 inch Dacor Dual Fuel Range since 2002. In the past month, the oven door seems to be falling apart. I had to replace the oven door handle after the handle cracked in the spots on the right hand side where the screws go in. When I tried to screw the new handle in, I noticed that the front panel on the door is lifting away from the door. It is more separated on the right hand side which leads me to believe that it is the reason that the handle cracked on that side.

As a result, the handle cannot be properly installed. The only way this can be repaired is to call someone in to do it and it will either have to be glued together or the whole door would need replacing. Reading these forums, I'm worried that my oven problems are just beginning and I don't want to start sinking money into this oven. I purchased a Dacor as I believed it was a high quality product and that it would be worth the money and last a long time. This type of problem should not be occurring. I do not consider 10 years a long time for a product like this. My sister has had her Jenn Air oven for almost 20 years and it has no signs of wearing out.

On 11/24/11, I posted the problems that I have had with our six-burner, dual fuel Dacor range. Dacor responded that it had contacted the service provider, and that it would be in contact with me to let me know if there was any solution available. Dacor did contact the service provider on 11/29, but I have heard nothing further from Dacor. So Christmas dinner for 15 people will have to fit in the one small oven. Ho, ho, ho!

I purchased entire kitchen of Dacor appliances - $30,000. The 48" refrigerator required 9 service calls to stop freeze up. Wall oven the digital panel went bad. Stove top exhaust the circuit is melting. The dishwasher had 17 service calls over 2 years - mid way they replaced the unit because they could not stop it from leaking and damaging our wood floors. The most recent service call was yesterday, 12/20/2011. After waiting since November, it is again not working. Does anyone else understand that spending $1700 on a dishwasher should allow you to use the dishwasher? I called the customer service and was told "We are discussing the situation and will get back to you." Are you going to come wash dishes with me over Christmas when we have 25 guests? Were you there on Thanksgiving? If I hadn't been stupid enough to buy all Dacor appliances, I would throw it in the dumpster and buy a GE from Home Depot.

I bought a Dacor dual-fuel range in 2002 for my new house. Within 18 months, the control panel on the front had shorted, causing the stove to emit a continuous beeping. I got this repaired, and was advised that I should not use liquid cleaners on the stove! Two years later, the same thing happened again. Finally, about 4 years ago, another fault developed in the 3rd control panel, the circuit controlling the oven lights will not respond to touch, and the oven lights switch on and off continuously. Not prepared to pay for yet another control panel replacement, I switched off the power to the stove at the main fuse box. I have continued to use the gas cooktop only, lighting it with an ignition wand.

The Dacor stove is only part-functional due to what is obviously a severe design fault in the front touch control panel, which causes the panel to short. I switch on the power to the unit twice a year to use the oven at Thanksgiving and Christmas for large roasts. This stove was a very expensive mistake. Luckily, I have a second (Wolf) oven in my kitchen, which I use instead for everyday cooking.

I purchased a 30" Dacor dual fuel range and matching hood in 2004. I paid $4009 for the range and $948 for the hood. The range and hood have been nothing but problems. I wrote to Dacor in April 2009 detailing the problems with the range with service history dating back to 2006. Problems include overheating when cleaning which is a safety risk, replacement of cooling fan, ignitor assay, part # 92309 membrane, and replacement of relay board in 2007, 2009 and again December of 2011. I attempted to purchase a Dacor extended service agreement in January 2009 but was declined due to the range's past history and its age.

I recently found this site which indicates that other consumers have had similar problems with Dacor products. Dacor has lost me as a customer as I will never buy another Dacor product! I have been disappointed and frustrated with their lack of response and support. I finally purchased a GE service contract which has helped absorb some of the cost of ongoing repairs. The overhead lighting has long since gone out in the hood. I was told the hood needs to be disassembled to replace the lights.

Dacor should step up and support its products. When most people put out $4000 for a range, they expect to get a quality product that will last 15-20 years. With Dacor, this has definitely not been the case!

Our coffee maker worked well for the first few months after which the main water pump broke and water flowed all over our cabinetry and floors. The repair people came and picked it up, sent it to the company and it took 4 months to replace the broken pump. Dacor would not do anything about the damaged cabinetry. A few months later, it started dispensing water as soon as the switch was in the on position and would not stop. Repair men contacted the company and they were told it was an electronic $400 part that failed.

Four months later, the machine came back, was reinstalled and upon the switch being turned on-- same problem! Upon calling the company, the repairman once again took it away and called me to announce it was a different problem and it would cost $1700 to fix it - $1700! The problem as I see it is beyond this machine - it is Dacor itself. Their products are not good quality and their customer service is extremely poor. We tried to have them at least find us a new machine or even a working used one. Their response was nonchalant and have never heard from them again. Moreover, every appliance store salesperson I speak to regarding this machine says, it has gotten all bad reviews from Dacor.

My Decor Epicurian oven and range has been a nightmare from day one. I have had the oven for about 8 years and had it repaired so many times I have lost count and had spent at least $2000 on repairs. We have experienced motherboard burn out, membrane failure, temperature control malfunctions, error messages that cause incessant beeping. Nearly all of the problems that have been described in this list of complaints, I have had the problems themselves multiple times!

Now, I am panicking a bit because I decided to use the self clean function on my oven this morning and now, I have read some sad malfunction stories following the use of this feature. I am so torn about whether I should just cancel the cleaning process. I do not want to risk having the oven malfunction again, but the thing really needs to be cleaned.

Wow! I wish I had read this website before we built our house 3 years ago. I have a 5 burner Dacor cook-top that has been nothing but trouble since day one! I have 5 different appliance brands in my kitchen and the Dacor is the only one that has caused continuous problems. I was so mad at the repair man today I hung up on him (poor guy, I see now Dacor is the problem). The cook-top has exploded three times. ow when I say exploded, I am not joking at all. I mean the explosion blew the cook-top up and burners off, blew the cabinet doors underneath open, flames shot out and the house shook.

One of the times, my one year old son was standing next to it. I was so upset I ran into the other room with him and sat on the floor and we both cried. It was terrifying! I have had a repair man here 6 times over the last 5-ish weeks (Yes, I didn't have a stove over Thanksgiving and I was the host; it's not looking good for Christmas either and we have 4 kids). They have replaced, cleaned and fixed everything possible. They then pointed the finger numerous times at the propane company (which they now have determined it is not a propane problem for sure). Today the repair company called me (by the way, they have been constant contact with their Decor rep Rob about the problems) and said they are done. My expensive 3 year old cook top is not repairable. They have exhausted every possibility. They have been here 6 times and the propane company three times.

I have a hole in my granite counter top cut specifically for the cook-top and am told that every cook-top is a different size so I do not know what I am going to do. I called Dacor today and asked to speak to someone who could help me to no avail. I then asked for someone (anyone) to call me back today. You guessed it. There's been no call back. This is getting really old. How many weeks does this need to go on (don't answer that)? Another problem that I have just lived with is that the stove continually clicks for quite a while after you are cooking. I was told to clean it a certain way. I did that and it didn't work. The repair man did it; it didn't work. The repair man said something was loose inside and tightened it. It still didn't work. I guess I could live with the click. It is the explosions that I need fixed.

I wrote yesterday, perhaps a little too hastily that our "motherboard" was dead on our Dacor stove. The repairman came today and fixed it by removing it from the front of the stove and unplugging two plugs and plugging them back in. Everything works fine now and we are vastly relieved. The repairman commented that most people are very happy with their Dacor appliances and he doesn't repair them very often.

Total relief. Also hope this doesn't happen again because though extremely simple to repair, it would become very tiresome to remove the motherboard and fiddle with the sophisticated circuitry if we had to do it ourselves. I wasn't watching real closely what the guy did and don't know if I could do it myself.

The motherboard is out again on our stove. Twice in nine years. Oven is kaput. This is a very costly item to replace. Though only cosmetic, the motherboard panel, cracked twice as well. Our friends liked "the look" of the Dacor stove and bought one as well, but they too have had repairs, and also have a big crack in the motherboard. Dacor, you are a shame.

Dangerous condition! I purchased a Dacor 36" dual fuel range 5 years ago. I reported the issue to Dacor via email with no response from customer service. I believe the no response was an attempt by Dacor to distance themselves from their responsibility for this potentially dangerous condition. Specifics: When pre-heating the oven in convection/bake mode, if the oven door is opened before reaching the set pre-heat temperature, a ball of flame will explode up from the opened door. The ball of flame is basketball sized and has singed eyebrows and hair on several occasions.

To reiterate - it is a ball of flame, not super-heated air that is the problem. As a result, after non-response from Dacor, we called a decor qualified repair technician who "diagnosed" the problem as a bad igniter. The igniter was replaced and the problem still exists. I fear that a small child may be severely burned by the engineering design fault.

About 3 years ago, I spent almost $5,000 on a Dacor double oven. We had it less than 3 months when the motherboard had to be replaced. About 3 months ago, I started to get various error codes and a continuous beeping. An authorized Dacor service repairman has replaced the motherboard three times. He was on the phone each time with Dacor, however we still get the error codes and Dacor has told the service repairman that they are stumped and don't know how to fix it.

Here I am, having a beautiful expensive oven to look at but was unable to cook a turkey for my family yesterday! It seems that there is a major error in this oven, and I am stuck with a huge repair bill and an oven that does not work. I can only hope that Dacor will step up to the plate and come up with a solution or replace the oven which obviously is a lemon.

We bought a six-burner, two-oven dual fuel range for $7,500 in 2004. It was for our dream kitchen. We have had nothing but problems with the large oven. We have now been told that it is not fixable, which makes the range useless for our large family. When we called customer service, they confirmed that the oven could not be fixed, and then tried to sell us a new Dacor. I wouldn't buy a Dacor appliance if they paid me to take it. I just wasted over $7,000.

I bought a Dacor cook top back in 2006 and it has leaked gas from day one. I called my dealer they set me up with a Dacor technician who spent all of 1 hour checking it out and giving me a bill of $210.00. He told me that the gas leak is not in the unit but before the gas shut off. That's funny. When I shut the gas off at the valve, which I do after every use, the leak stops. It has been almost seven years of dealing with this issue. This is a major safety issue. I cannot believe that a major company with such an expensive product are being allowed to continue their defective products. A big thumbs down for Dacor.

Add me to the Dacor hate list. The $4300 oven installed in 2000 is now a whopping $6400. My motherboard #2 is broken and the glass on the door cracked which to me is a safety issue. This is a two adult, no kid household so figure. We use the oven about 7 times a year. My Dacor rangetop and hydraulic exhaust have both required service as well.

Dacor Appliances are without a doubt the worst appliances it has ever been my misfortune to have come in contact with. The only thing worse than their products is the Customer Service Dept. These people just don't care, from production on down to customer support. So much for buying American made products. We sure tried. The problems would be too long to list here.

Is anyone aware of any lawsuits pending against this company that I may join in? It's not just me, search the Net. Many, many complaints against this Company. This is just not right. If this company is an example of American industry today, it's no wonder we are in the trouble we're in. So sad. I wish I could give a rating lower than one star. I have to go now and get back on the "treadmill" with "Customer Support".(That term just makes me shake my head.) Don't buy any Dacor product!

I spent a lot of money buying a Dacor double wall oven because it was supposed to be top of the line and dependable. Now, the circuit board needs to be replaced and the oven is just 5 years old! This seems absolutely ridiculous for an oven this young to have such a major problem! I am very upset about all the money I am going to have to spend to fix it. I've never, ever had any oven problems with other brands like this in my life. We remodeled our kitchen and I thought I was getting something better and now I realize that this brand is not living up to my expectations at all! I am using an authorized Dacor repair company and they told me that they are seeing lots of problems with this brand. I do not recommend this oven to anyone.

We built a home in 2006 and installed all Dacor appliances. I would never ever purchase these products again. My gas cooktop was the "top of the line" product from Dacor and I have had nothing but problems with it for 5 years now. I have spent over $1000 fixing the large burner that continues to have leaks with the seal to the point where the flames come out the bottom of the burner. Most of the other burners click when lit even though they are clean and away from a draft. I have had 2 Dacor approved repair companies out and they both recommended against Dacor.

In addition, the finish on the cooktop has soaked in my heavy duty cooking juices and foods and the stains will not come out. Apparently, this is due to the new finish they used so that the metal can withstand the high temperatures. If this company were an auto mfg., they would have had to do recalls and face potential class action suits. I would prefer to be cooking on a camp stove rather than my Dacor. When I contacted Dacor, they offered parts at a reduced rate which still cost a fortune. When I asked about replacement, they said they would sell to me at a discounted rate which was still $2400. Bad product, bad company. My cooktop is still giving me issues. it is embarrassing to cook with friends around because of the problems.

In August of 2005, I purchased a Dacor pro range. In December 2005, the control panel began to blink and lose display. Dacor gave me names of 2 authorized repair people. After several visits by a repairman, I phoned Dacor and was told to call a repairman. They obviously didn't listen to me! The repairman spoke with Dacor representative who responded that the display needed to be rebooted just like a computer.' Several times a month, I must go to the electric control panel in my basement to turn the breaker switch off and on in an effort to reboot'. In September 2010, the display panel went dark and could not be rebooted'. I had to replace to control the membrane at a cost of $530.69 plus $169 for labor and a service call.

On Thanksgiving 2010, the new' display panel which was obviously defective, stopped working. Once again, a new membrane had to be ordered and installed incurring another service and labor charge! I sent a letter to Dacor wanting reimbursement of labor/service on original defective membrane and was advised that they warranty their products, not the service! It is now November 16, 2011 and I still must continuously reboot' the control panel!

However, I spoke to an authorized Dacor repairman who told me that Dacor has had many complaints such as mine and now have a devise which attaches to the power cord and filters out the noise' from other household items which disrupts the control panel on my oven! Is there a reason why Dacor is keeping this a secret? Do they not want to make their consumers happy? I can't wait to be rid off this appliance and all association with the Dacor company!

There was an on-going issue with my Dacor cooktop. There's an on & off gas leak. The problem was addressed a few times but it re-occurred after the warranty had run out. I got in touch with the Dacor Service department and they helped us out to fix the problem.

My oven would not work. Neither the broiler nor oven element would heat. The dealer from whom we purchased the range had gone out of business. So, I wrote to customer service on the Dacor site. Dacor customer service was back to me within 24 hours with a suggestion on what might be wrong. My husband followed the easy directions and my oven is now working! I am very happy with the prompt reply from Dacor customer service. They even provided a dedicated phone number if we had problems.

This is a follow-up comment from my last post dated June 21st 2011.

My local appliance company, where I purchased this oven, seems to have helped with their recent fix. I was able to bake a white cake, following the box directions, that was not burned on one side and raw on the other; it was okay. With fall arriving, I will be back in my kitchen and will be using my oven. I will keep you posted.

I still would not recommend this oven to anyone, and will not purchase any future Dacor products.

When I bought my house, the previous owners told me that they'd been having problems with the Dacor oven. They had purchased a replacement burner and prepaid the Dacor authorized service technician to install it for us. We have worked for three years now to get Dacor's authorized service representative to install the part for which he has already been paid, and have been using a toaster oven to prepare meals for a family of four the entire time. The oven will heat to 135 degrees, then either shut off completely or immediately switch to broiling mode and burn whatever is inside it. When I called Dacor to see if they could help with the service issue since the technician was authorized by them, they told me it was my problem, not theirs. Although if the product they manufactured wasn't faulty in the first place, it wouldn't be anyone's problem!

We purchased a very expensive Dacor double convection oven about 15 years ago. This was based on recommendations from friends who do a lot of cooking like we do, and the mistaken thought that this US company would be more inclined to support any future problem. We now have a problem with the control panel. Dacor's only response is that they do not make the part anymore and cannot help us remedy the problem. They even had the nerve to say that they would give us 10% off a new one. Except for the annoying buzzer sound, the stove works well. Buying a new one is a financial burden we never expected or want to accept. We are telling all of our friends to stay away from this manufacturer. I wish I did not have to give Dacor any "stars".

I wish I had read all these reviews of Dacor products before being duped into paying for a "high end" wall oven. As many others have mentioned, the electronic panel design is faulty. I paid $1000 to have it replaced once. Now it is broken again and the alarm beeps constantly. The reply from their service rep was that they haven't had any recalls of this product (in other words, no one's house has burned down yet). He also admits that he wouldn't buy a Dacor oven unless he "had money to burn". Well, my money has already burned and so have I.

I remodeled my kitchen about four years ago with all Dacor appliances. It was the biggest mistake I have ever made.

I have since replaced the refrigerator after only two years. After spending over $1000 in repair calls and parts, I purchased a new refrigerator as the freezer motor went out and had water all over my floor countless times even after new parts were installed. The ovens also have been replaced (12 months ago) as the lower heating element went out and had the upper and lower ovens go out with panel failures.

I was so stupid to install the 30-inch dishwasher, as well. It also went out after 18 months with a motherboard failure. The upper rack glider also fell apart. Having the 30- inch dishwasher, I would have had to have a carpenter come in and make adjustments to my new cabinets. So I found another 30-inch Dacor dishwasher at an appliance store in Memphis, had it shipped to me and installed.

It has been 10 months and I am now having the same problem I had with the previous Dacor dishwasher. It never ends! With the only option left but to have the cabinet remodeled, I will be purchasing a third dishwasher 10 months later. The only good that came out of this is the cooktop is still working (as of this date).

All I can say is, if it says Dacor, don't purchase the product! This company shouldn't even be in business! What is even more pathetic is, when you call the Customer Service number, their representatives have such a "I could care less attitude". It is a waste of time to even attempt to seek a solution to your problem. I guess they feel that since they have your money now, it's the consumer's problem, not theirs.

GE Profile products are far superior and a lot less money. It goes to show an expensive price tag doesn't mean the product is superior.

The Dacor (model ER36SCH/NG) burners work, but the oven & the broiler burners will not. The circuit boards were replaced twice 2 times, under warranty, but still fail. I have to un-plug, or turn off then on the breaker to reset the circuit board. Dacor states that they are aware of defective boards, but are working on new replacement boards (no board yet). It's going on now, for over 6 months. Is there any news? I am very frustrated!

We purchased a Dacor Epicure dual fuel range when we built our house 7 years ago. It was the most expensive appliance we bought and we wish we hadn't. We have had no problems with the stove top, but the oven, specifically the broiler unit has been a consistent problem. We rarely use the broiler and use the oven perhaps 2 or 3 times a month. Yet, the igniter had to be replaced in March of 2008 and again, in June of 2010. In January of 2011, the broil gas valve was changed and now in September, the broiler is again not working. I can't see pouring any more money into this appliance and will sell as soon as I find a buyer willing to take a chance on it. We have been greatly disappointed in this product.

We got a Dacor oven and microwave wall mounted Unit 7 model DMT 2420S when we remodeled our kitchen. I have had problems with the microwave with sparking on and off. I have stopped using it as I am worried about a fire.

Our kitchen was remodeled 5 years ago. We have had nothing but problems with our Dacor pop-up vent system. We had paid more than twice for the product due to a design flaw where they have used tape to hold the fan together. As people occasionally cook with oily foods, grease eventually renders the tape to stop working. The fan gets stuck half way as it gets caught on the protruding section. The motors then burn up.

I purchased a 48" Dacor Epicure stove in October 2010. We moved into our home in November just in time for Thanksgiving. We remodeled the kitchen and the stove is the focal point. When I heated the two ovens, the pre-heat mode stayed on but the ovens went to 600 degrees plus. My oven thermometers only read to 600. That happens every time and the fans stay on for hours. After many service calls, we have determined that the oven is going into a cleaning mode every time and is wired backwards. Dacor is ignoring me.

I purchased my Dacor wall oven in 2008 and have nothing but problems. I have had two "computers" replaced for over $1000 each and other boards replaced. Problems started just after the manufacturer's warranty ended. I consistently get a U60 fan error message, no matter what I'm cooking and no matter what cooking cycle I'm on. It works for about 15 to 20 minutes and then stops and there is no way to restart or reset it.

I purchased my Dacor range in '07. After running the self clean cycle today, my oven won't heat up using convection or regular bake. Keep in mind, I had the entire "electronic guts" of the oven replaced in March 2011, 6 months ago after the same full failure. I paid $6,500 for this appliance. I wish I had my old GE oven back. This piece of equipment is only 4 years old. My husband and I don't use the oven often. What a huge disappointment! I will likely spend the next few days on the phone with "customer service".

I bought a Dacor Epicure 48" range in 2003. It has never worked correctly. I read many other complaints on this same range. I had the burners replaced and I still have to light them with a match each time I turn them on. The oven temperatures were never correct. Nothing bakes properly even following their directions. It bakes very uneven. The hinges are sprung/broken (as the doors are too heavy for the lightweight hinge they use). I have had numerous service calls over the years and still not a good oven or repair. I too am very disappointed in the fact that this product is a lemon and they will not replace it.

Dacor DCM24 Microwave and E0130SCH Oven have had problems that were never fixed despite 3 years of trying.

Oven regularly shows U22 "Over Temp" error code after use which then prevents subsequent use. Temperature runs 25-50 degrees low and nothing browns. 3 service calls and sensor replacements have not fixed problem.

Microwave turntable stopped rotating and has never been able to be fixed, resulting in uneven heating.

I purchased all Dacor appliances when our home was built 3 years ago. The Refrigerator has been serviced 2 times already and now requires manual defrosting every month to keep it functioning. Now the double ovens broken! These appliances are expensive and a total nightmare...never buy them!

I purchased my Dacor Epicure Range 8 years ago when I remodeled my kitchen. My other appliances were made by GE and Bosch. I've had to service my GE appliances a couple of times in the last 8 years, but it is the Dacor that has given me the most grief and it was the most expensive appliance purchased. It has never been reliable with regard to convection baking. Initially I thought it was my inexperience with a convection oven. I read everything I could get my hands on and kept trying...after talking with a friend who does quite a bit of baking I realized it's not me, it's my oven.

Then the real problems started. First it was the broiler/ignitor, next it was the membrane in the keypad. Two months later it was the relay board and this time it was the broiler/ignitor....Again! Started calling Dacor when the relay board went out because at this point I had spent $1,000 on repairs....after I had paid $4,000 for the range itself. For the last two repairs Dacor has paid for the parts, while I paid for the service call and labor. This has reduced the cost of my last two repairs by about 50%, which is very helpful. However, I'm still very disappointed in the product. I spend a good deal of time in my kitchen and do quite a bit of baking, cooking, and canning. I thought that if I spent more money and bought a "high-end" appliance, it would serve me well. At the rate that I'm going, I will need to purchase another range, unless I want to keep throwing money into repairs on this one, which I don't. I will not ever purchase (or recommend) another Dacor product again.

My Epicure dishwasher is being replaced after 4 years of use. The racks are rusted. It leaks. And the spray arms are broken in two. The dishes need to be completely washed before putting in dishwasher. Do not purchase Dacor dishwasher.

For those of you considering on 'upgrading' your kitchen with Dacor appliances, take it from someone who spent nearly $17,000 on them for my own kitchen remodel --run the other way!

Should I start with the Epicure 30" dishwasher that failed completely after 1 week (some plastic drain valve virtually melted, causing a backup) and door seals that continually leak water? No? Then perhaps the 36" Epicure Cooktop that has failed two out of the 6 burners in less than a year? Okay, then you must be interested in what is now my crme de la crme of Dacor failures: My Discovery Millennia wall oven, which exploded this week all over my kitchen floor the first time I used the cleaning cycle (directions for use followed to the letter, the ** thing just blew up). Forget compensation by Dacor for these outrageous failures, they just want more cash for the replacement parts. Please, read these reviews and don't ever think of buying this exorbitantly overpriced garbage. The Yugos of kitchen appliances.

About 10 years ago, I remodeled my kitchen. I installed top end appliances including several Decor products. My Dacor cook top has been great. However, my Dacor microwave and convection oven have been a huge disappointment to me. The plastic turntable support has melted and I am concerned about possible fire danger. My oven is a lemon and has never worked properly. I complained a lot when I first got it, but finally gave up.

Dacor did nothing to help me with my poor functioning oven. I was disappointed that they didn't keep records of previous calls I had made. The door has never had a tight seal and makes a lot of noise when cooking. It cooks uneven and I have given up even trying to bake. Every time I cook a turkey it takes about 2 hours longer than it should. For some reason, the temperature doesn't remain constant. My oven is 10 years old and it started out a lemon and is still a lemon. I have no confidence in Dacor products.

I am concerned that my microwave is not functioning correctly and may start a fire. When I talked to Dacor about this problem, they offered to give me a discount on a new microwave. I think they should give me a new microwave. I need an oven that works and is going to have to buy a new oven because my Dacor oven is not reliable and does not cook evenly. My goal is that by next Thanksgiving, I will have an oven that can cook a turkey.

This is a follow-up to my previous complaint:

Dacor, for the second time says, the oven I purchased was specialized for "convection cooking". They basically told me I have to follow Dacor's cooking guide and if my recipes still do not work to contact them and they will have their chef perfect my recipes and send me back their suggestions. I can assure you, if I was ever told that I would have to alter my recipes and change the way I have been cooking in my ovens for the last 25 years I would NEVER have purchased this stove!

The reviews I have found online are terrible. Clearly, this is a known issue that Dacor continues to deny and put the blame on the cooks for not cooking "the Dacor way." I cannot believe that Dacor actually expects customers to adapt their cooking to their product. It is completely outrageous!

Below is the email I received today:

Thank you for your time today in discussing your experience with your Dacor range. I have attached the cooking guide that was designed specifically for your model range. Page 3 has some great information regarding Dacor's Patented Pure Convection mode, as well as a diagram which shows the referenced rack position numbers. Page 5 has more information regarding the recommended bakewear to use in order to obtain the best results, as well as pan placement tips.

On page 13, you will find our recommendations for single rack baking for: cookies, refrigerated. Single rack convection baking for cookies should be placed on rack 2 (from the bottom). It shows that the cookies should be placed on a cookie sheet, baked in Pure Convection at a temperature of 350 for approximately 12-15 minutes. We know that this oven was not purchased to only bake cookies, but the cookies will help us see the airflow of the oven and should show even results from side to side.

If you can take some pictures of the results and attach them to a response to this email, with brief descriptions, that would help. Again, in using this particular range model personally, I know how good those cookies will come out. Most food items will fall into one of the categories listed in the cooking guide. Also, as I had let you know, if there are particular recipes which you would like to have our Executive Chef perform in this model range, just let us know.

I feel like I need to go to a "Dacor" cooking class. Are you serious? Who buys an oven and then has to change their recipes, use a special guide, special rack placement chart and different cookware because their family recipes they have been using for 25 years do not work! My local appliance store is coming out this week to service this unit again. They tell me they were able to correct the problem for another customer. To be fair and honest, I will follow up if they are able to solve this problem. This has been an awful lot of time and trouble for simply wanting to bake like I always have been able to with other ovens.

I purchased the Dacor duel-fuel stove three years ago. It cooks unevenly since day 1. I have been complaining since year one, no resolution, no assistance, etc. I am very very unhappy and will never purchase a Dacor again.

I was disappointed when our built-in microwave oven stopped working immediately after the warranty ran out. I contacted Dacor customer service and they agreed to pay for the part. The appliance is working well again. The customer service was very accommodating, friendly and understanding.

This is an update on the complaint filed for the baking issues on my Dacor Epicure Range. The issues have been successfully resolved and I can now truthfully say that I am 100% satisfied. NHL, the representative from Dacor, was very pleasant to work with and has followed up with a phone call and email. Now that the issues have been resolved, I look at my range as a beautiful piece of stainless steel, as well as a "workhorse."

I purchased and installed a Dacor double oven with a convection, self cleaning upper oven about 12 years ago. Recently, while changing the light bulb in the upper oven (convection), I noticed that the roof of the oven box is falling apart at the seams. A 1/4 gap is present in the roof of the oven running from the front to the back. The bulb housing is also corroded. Shouldn't the oven box last longer on a Dacor oven? I am unable to use the oven at this time due to safety and fire concerns.

We remodeled our home three years ago and purchased Dacor appliances for our kitchen. What a huge mistake! The built-in refrigerator has had eight service calls in the last 12 months, because of a problem with the fan. Ice builds up on the fan, which causes a noise akin to an airplane taking off. When the repairman showed up, he dutifully chipped the ice off the fan. Finally, I inquired as to why ice builds up in just a week or so. The repairman speculated that it may be because a hose is leaking. He replaced the fan and the hose. Two days after he left, the noise began again. The repairman is coming again tomorrow. I'm wondering how many more service calls I have to endure before the company will just replace the refrigerator, which clearly is a lemon. Dacor has done nothing to help, referring me to the company that holds the extended warranty. I have inquired about having the refrigerator replaced. But the warranty says that, despite the record of service calls, there is no evidence that there is a problem with my unit. Apparently, I have to have the service technician file a separate report with the warranty company, which is what I am going to do tomorrow.

Delivered on 1-30-2011

For my first complaint, the preheat flashing light, indicating that the preheat temperature was reached, wasn't working. For the first week, I had the range; it worked. When the repairman came out, he said that the manual was a misprint. Can you believe that? I was appalled with his response and immediately called the appliance store to question this. Kris was very friendly and wanted to convey this to Aaron, the Dacor representative before responding. She called back quite promptly, and said that indeed, the light should be turning on and off every few seconds, just like the manual states on p.10. But that's minor compared to the biggest problem - it doesn't cook properly.

The second complaint is uneven baking. Cookies, brownies, and bread get unevenly baked. Cookies on the right side are done but raw on the left side. The top of brownies are so crunchy on the top that they crumble when cut but are almost raw in the middle. Muffins are also unevenly cooked. Those in the middle don't get done.

Third complaint is that baking time is too long. My chicken in wine sauce usually braises in the oven for 20-25 minutes, but with the Dacor, it took almost 2 hours. Chocolate chip cookies that took 9 minutes on my old Tappan convection, now takes 14 minutes. Preheat times for higher temperatures can range anywhere between 25-65 minutes. There's no difference in baking times between the convection and regular bake.

For the fourth complaint, the oven doesn't maintain its temperature. It decreases about 30 degrees. Writing this, I realized that this could be the answer as to why things take so long to cook.

Fifth complaint is that the oven is very noisy. Sometimes, it's the sound of banging, and other times, it's loud clicking.

I'm an experienced cook of many, many years. I had a Tappan convection for 25 years and never had one problem. I had expectations that this high-end range would perform as well as my older, lower-end stove. Was I wrong!

I've talked with people from the appliance store to the area representative and representative from Dacor. Everyone so far has been friendly and seems to want to help. The reality is nothing has been done to fix the problem. I was sent a Digital Temperature Recording Device which I immediately tested and sent back the following day. I emailed them specific baking examples, and what's their response so far? They're reviewing the data.

I've had enough of fearing to use a range with a price tag of $3,500.

I built a new home and purchased all Decor Appliances which was a big mistake. I have had trouble with every single Decor appliance that I purchased, Decor appliances are very unreliable. I am a large Residential Building company and I would never put one of my customers through what I have experienced with Decor. This is some poor quality stuff! I have a $7000. Frigidaire where the ice dispenser rarely works. There are too many problems to mention in this report. Do your self a favor, don't buy Decor.

The LED display on our ERD30S06CG Epicure Range stopped working on January 1st 2011. The oven controls and time do not work. The oven light is the only control on the panel that functions. The cook-top burners still function. What is the problem? Can anybody suggest the fix? We just replaced our 4 year old 24" Dacor dishwasher with a new unit because we got nowhere with Dacor Customer Service, a $5000.00 range that was custom fit to our new kitchen renovation can not be easily done. Both appliances are about 4 years old. We have a Dacor fridge and I'm waiting for the fun to begin with that. I contacted the Dacor Customer Service department through their email contact today, we will see what help (if any) they can offer.

Four years ago, I purchased a new Dacor Double-Oven (MOH227S). The oven has been used fewer than 30 times. Recently, the oven displayed a U60 cooling fan error and failed to heat. After consultation with several certified appliance repair companies, I was encouraged to call Dacor to request the following: (2) oven relay boards and (2) blowers. Dacor required me to purchase the replacement parts for several hundred dollars.

Upon receiving the *new* parts, I had a reputable, competent and certified repairman remove the defective parts and install the replacement parts. Upon completion, the oven failed to work. Instead of receiving the U60 cooling fam error, I was now receiving a L60 cooling fan error. The oven was still inoperable. I was required to pay the repairman $164 for his time despite the fact the oven was still inoperable.

I was then required to call Dacor and request the following: (1) replacement oven relay board and (1) blower. Dacor provided the replacement parts free-of-charge, due to the fact that the original replacement parts were only a few days old. I was then encouraged to call-back, once the issue was resolved, to discuss/remedy charges I may incur for the removal/installation of the defective (new) Dacor replacement parts. Upon receiving the parts, the repairman returned, installed the parts, and the oven is now functional. However, the repairman charged me another $164 for his time which is justified.

I then contacted Dacor to respectfully request a reimbursement for the 2nd $164 repair bill that I was required to pay due to Dacor providing me with deffective parts originally. Upon talking with a Dacor customer service representative, he stated that I could fax the invoices to Dacor; however, in all likelihood Dacor will do nothing about it. Dacor sold me the parts and I should be grateful for that. I was very disappointed with the response from the customer service representative. As such, I called back and left (2) detailed voicemails with Erika (a Dacor customer service rep). As of this writing, it's been 7 business days and I've not received a call back, absolute silence.

Dacor's lack of professionalism, follow-through, and their inability to stand behind their products, parts, and own recommendations saddens and frustrates me. Additionally, this experience (and their behavior) blatantly contradicts their 'company values'. I will strongly encourage my family, friends, colleagues and those online to avoid Dacor products at all cost. This is very disappointing.

I had Dacor double wall ovens installed in November, 2007. During the summer of 2010 (less than 3 years old), the ovens would beep incessantly and display an error code "U60 Cooling fan" every time I tried to heat them. I called Dacor and was given a code to enter to cancel the error code. This worked for a couple of months, although I had to do it repeatedly.

I called again and was told to turn off the circuit breaker to the ovens to cause a reset. I did this. It worked for a few days then the oven would not heat and would simply beep like crazy and display the same error code. I called Dacor and was told that since it was "almost three years old" it was out of warranty and they will not do anything for me. **

I called Aloha Repair of Sunnyvale. For $643.95, the guy fixed only the lower oven. He had to replace the control board. The upper oven still does not work so I will have to call him back. The control board costs over $400. Thus we will have to spend a thousand dollars to fix an oven that is not even three years old.

This is unacceptable. I will never buy Dacor again and I will warn all of my friends not to buy it. This is terrible quality. An appliance this expensive should last longer than 2-3/4 years.

The inside glass shattered on my oven during the automatic clean cycle. Oven is three year old and is out of warranty. I may have used self cleaning once. Customer service said there may have been a slight flaw or crack in glass caused by wiping up spills. There was no help at all. The glass will cost $113 and service will cost over $100. Do you hear of many cases where Dacor oven glass shatters on self cleaning mode?

We have all Decor appliances in our home. The first thing to go was the double dishwasher. The top unit died. And while Decor provided parts, we were out $195 for the repair. At the time I had asked the representative at Decor Canada why my built-in Decor microwave oven/wall oven/warming oven seemed to have an oven door that did not close fully. I was told not to worry about it, the only time it closed fully was when it was set to self clean. We foolishly believed it.

A few months later, the second dishwasher died. It began to leak water on our hardwood floors. At this time decor said too bad, the warranty is over. So we paid $395 for repairs to the second dishwasher and $600 repairs to our hardwood. Now one year later, the first dishwasher is dead again and remember the door on the wall oven? It won't even close as of today. It falls back out a few inches after you try to close it. Anyone who reads this comment, do yourself a favor and do not buy a Dacor product. We would have been much further ahead with what we were told were cheap domestic brands.

I purchased new set of high-end Dacor double ovens less than a year ago. During the summer months, the ovens threw off so much heat into the kitchen that we couldn't use them as the air conditioning couldn't handle the high load. We called Werner Stellien where we purchased the units and then were bounced between them and a third party service company before being told that we had to contact Dacor directly to get authorization because the units were still under warranty. When I finally spoke with Dacor, the representative was rude, obnoxious and uncooperative.

He basically said that giving off heat is what ovens do and it is normal for kitchens to become very hot and for the A/C not to be able to keep up. He said he could authorize a service call but that we would probably have to pay for it because the oven is doing its job, i.e. heating up the kitchen. Attempts to explain that I felt the amount of heat was excessive were met with contempt and continued emphasis that if he authorized a service call, we would probably have to pay for it even though the units are under warranty. I could accept a polite warning about the possibility of having to pay for a service call if nothing is found wrong, but I found the attitude and tone of the Dacor rep to be extremely offensive. My impression was that he viewed his job as someone intent on discouraging any warranty work on Dacor products. I will never buy a Dacor product again or do business with their distributor.

We are contacting you directly from Dacor. We would like the opportunity to post directly to our consumers inquiries on your site.

I bought a brand new mov230s on 09/29/2010 and had it installed on 10/04/2010 only to find out that it was dead on arrival. Before it was installed into the cabinet, it was tested and the unit fans came on and never turned off. Also, it produced an error code which we assumed was to indicate that the doors were off. I did not call Dacor at this time. I had the unit placed into the cabinet and the doors reinstalled, only to get the fan and error issue. I then called Dacor. They refuse to replace the unit and I was told this unit was a floor model. I assured them it was not as it came in their packaging, in mint condition with all protective plastics and still attached to the pallet.

They are treating this as a warranty issue and I have not even used the ovens. This is a first for me that an appliance that is faulty out of the packaging is not replaced. I am very unhappy and I don't think I can recommend Dacor to my friends and clients. My kitchen is being remodeled and I am missing the Dacor fridge and microwave and at this point I will hold on to my existing appliances and not replace them with Dacor. I have already replaced my cooktop, downdraft vent with in-line blower, dishwasher, to return, and now ovens with Dacor.

This should not be so challenging to have the item replaced.

I purchased a Dacor 48" Dual Fuel Epicure Range for my new home. We moved into this home on December 21, 2007 on a part-time basis. A year later, we occupied the home full-time. At the end of 2008, having used the oven for holiday meals, it was time to clean to oven. After self-cleaning, I noticed the glass in the door had a "rainbow color" effect. I also noticed that the enameled corners around the windows was flaking off. In about August of 2009, the oven lights to the main oven would not turn on. The lights in the small oven worked fine. I checked to bulbs in the large oven and they were not burned out. Then, the LED light on one of the burner controls goes out.

It has taken me over a year to be in the position to have a repairman come to fix this issue as, I lost my job in September of 2009 and had two mortgages to pay at that time. So, now with one less mortgage to pay, I can get the repairman to come out and trouble shoot the problem. First, I watch as it takes approximately 40 minutes for the total top of the range to be dismantled in order to access the transformer which, he thinks, is the problem. Once he confirms the transformer is bad, he now must reassemble the range top. This takes approximately 45 minutes. I now have a bill for trip and diagnosis, one LED replacement and two hours of labor. Total: $193.00.

I called Dacor and complained that these (transformer and LED) are non-moving parts that I have no control over and that I should not have to pay to have the stove/oven "rebuilt" twice just to replace a part. At first, customer service said that they could sell me the transformer at their cost, just call and let them know the model number of the part. All of that done, I also asked for some help with the bill I am facing to install the part. Absolutely not is the answer. I was told that "the item has been in your home for some time now and is out of warranty." My response is that 2-3/4 years is not "some time" for a product that cost $10,000.00 and should last a lifetime. Then, I was told that Dacor believes that an appliance will last 7 to 10 years! So, I suppose that I can expect this Epicure range to continue to fall apart in pieces in the next 4 to 7 years!

I am at the apex of my dis-satisfaction with this range/oven! I will now make it my business to tell every one of my design customers and friends that they should not waste their money on Dacor. Buy Wolf instead, I wish I had. I had been told that the Dacor company was family-owned and operated and, that they upheld Christian values.

This makes me wonder why they haven't had recalls on issues like LED's burning out and transformers not working when they know that these are issues of defective parts, that they should correct.

And about that defective finish on the inside of the oven door? First, I was told that I didn't have the sliding shelf in properly! Not hardly. Then, I was told that I could purchase a new door liner! Who would want to continue to invest in such an ill-made product? I already gave $10,000.00 for this thing! Dacor needs to get things right or get out of the business of appliances. I could not be more unhappy.

Approximately 1 and 1/2 years ago I started smelling gas every time I used my Dacor gas oven. I called one of the only two authorized service companies for Manhattan. Several visits could not fix the problem. Then the oven stopped functioning. I had to replace the relay and the clock mechanism at a cost exceeding $800, but still the gas smell persisted. The service company replaced the ignition valve and that's another $125, a reduced fee for labor since they should have done this on a prior visit. When the smell got stronger, I contacted Dacor who got in touch with the company since they would no longer deal with me.

The tech told me I didn't need the valve because the 2 rows of gas flames were not synchronized causing one to ignite and the other to continue to discharge gas. Through the intervention of Dacor, I received a $100 refund from the service company. 11 months later, I had a major problem when I used the self cleaning feature. The oven would not turn off, continued to be too hot and locked 7 hours after I turned it on. I called Dacor - was told to trip my circuit breaker and stop complaining since the oven was 10 years old. Further, the consumer contact "leader" arranged to send me another set of the parts I had replaced since they were less than 1 year old and were under warranty. However, despite her many phone calls, there was only one other service company that would come to Manhattan.

She called them and they installed the new relay Dacor sent at a labor cost of $200. He also told me that the excessive heat had melted the plastic door handle and that this was an expensive part with more labor cost. He also told me that he would call me with the price of the repair. He never did. I asked the service person to check and make sure that the stop device or thermostat was operating properly so this would not happen again. The previous occurrence was a fire hazard! He told me he couldn't and that I should clean the oven manually and not use the self clean since the oven would get too hot. After one week I again called Dacor. Mike told me that they had difficulty getting service assistance (in New York?), knew the company that came and that he would contact them and get back to me.

No response. I called again last Wednesday and Erica told me Mike contacted Melissa but she did not reply to his e-mail. She attempted to contact this "leader" Melissa since she had the final say. One day later she called back to say Melissa told her it was a ten year old stove and problems happen. Dacor would do nothing about the door handle. What about checking the thermostat. She said she would continue to find out about the service problem and call back on Friday. Dacor did not call back.

Sunday, I attempted to use the oven at 375 degrees. After 20 minutes it started to beep, I got an F2 prompt. I could not cancel the setting or stop the beeping. Again, I had to trip the circuit breaker. I will call the service company and Dacor again tomorrow. I refuse to accept that a "high end" oven has a life of only 10 years. Melissa stated that Dacor wouldn't help a consumer if the problem could be repaired; however, they must have difficulty getting and/or controlling their authorized servicers. In addition, they are not telling their distributors of the short life expectancy of their products. They are selling them with a 20+ year life as they are all luxury appliances.

I am thoroughly disgusted with their attitude towards their customers. No one should purchase these products if they cannot get authorized service and/or assistance from the manufacturer. I have spent almost $1,000 in repairs, have had problems using the oven( especially around holidays), door handle is melted and needs replacement. I'm still not sure there is no high temperature hazard. Oven does not work.

I bought the Dacor microwave in a drawer and had problems from day one. The open/close feature on the door closed and opened at such a high rate that food sloshed around and spilled in the microwave. It eventually stopped working completely and Dacor would not replace this item. Second one was installed about two months ago and same problem. Yesterday the repair man came and this time took the microwave to the shop. Apparently Dacor is aware of this problem and an alert has been issued to the people who handle Dacor but it is not being acknowledged to the consumer. I found the Dacor people rude and abrasive when called. I also have Miele appliances none of which have any problems. I will never buy their product again, and will tell all my friends who are renovating not to purchase this product. Poor product and even worse customer service.

We remodeled our kitchen 3 years ago and replaced all the appliances. We had a Dacor dual fuel stand alone range and had continual flapper valve problems with the gas range top . However, we have loved the oven. We decided that we would not get a Dacor again. When we talked with the technician the last time it needed repair, he said that this problem had been resolved in the newer models and that Dacor was a dependable product and gave great support rather than the one we were going to choose over Dacor. Regretfully we went with Dacor. The separate range top we have, occasionally deploys the same clicking noise that signals the flapper failure but we lighten it manually and it corrected itself.

However, the Epicurean series double wall oven we had is a different story. One year after the installation and 2 to 3 weeks after the 1 year warranty expired, the motherboard died. We called Dacor and they told us that they are sorry if it would be $3,000 for a new motherboard. After much haggling between the store and Dacor, Dacor agreed to send a new motherboard but we would pay for the installation. We were agreeable. Now, we have a new problem that the service men are having difficulty solving. We are awakened with a constant beeping from the oven with a code U43 in the relay board. We now have cut the power to the ovens to stop the beeping until it can be permanently repaired. Since then we had no oven. For the amount of the product, I would expect a higher quality item and a company that would stand behind their product better than we have experienced with Dacor.

This is a follow up to the follow up. To recap, I posted a complaint on this site and got a call from Dacor. They had me install a dedicated electrical circuit for the oven and authorize a repair from a local dealer. I got the electrical work done. The local dealer came and replaced the mother board and the relay board. The stove was quiet for about 2 hours, and then the beeping and the F1 started again. I emailed James at Dacor letting him know the work was done (when the stove was quiet). He replied right away. I emailed him shortly after (when the beeping started) and I've heard nothing since. I guess they know they have a real dog in this product.

Microwave was purchased on 9-9-2008 and installed on 11-18-2008 model #DMT24205 Serial Number XB06382314. On 6-29-2010, I had to replace two switches at a cost $275.00. One week later, both switches failed again they wanted $275.76 to replace the magnetron and the same two switches. Again on 9-15-2010, I paid the $275.76 now we have paid over $550.00 to repair the microwave. Today 9-17-2010, I went to use it for the first time since the repair and it doesn't work at all. Company is hard to reach, I can't talk to any one the company that sold it to me. They went out of business. We were ripped off would never buy a Decor product again.

I had a complete kitchen renovation 2 years ago. I purchased a Dacor Gas Cooktop. I have had problems 4 times with the LED lights burning out (1 in particular but then it becomes a chain reaction). Dacor has replaced the lights and the wiring harness in the past.

The last change out was 2 months ago. Bingo! Here we go again. So, what are we going to do this time? It's obvious that there is a defect with this product. I want to see if Dacor stands behind their products.

I bought my Dacor double oven in 2001. For five years I travelled for work and the oven was very lightly used, maybe once per month. About a year ago, the touch keypad began sticking and the oven beeping. My local Dacor dealer thinks it will cost about $2,000 to repair. Dacor customer service was unwilling to help. I paid about $6000 for this unit and would expect a better quality control panel for this kind of money. I have also previously paid to repair the touch keys on my Dacor vent hood. I would not recommend Dacor.

I was disappointed that our double oven, which we loved, had sudden death at 15 years of age. It is an unfortunate result of the Silicon Age in which we live. However, the Dacor representative was able to help us replace the unit with a new one at an affordable price. It was a very helpful solution through a frustrating experience. I will continue to use Dacor whenever the opportunity arises. There's no damage, just happiness.

I am presently on hold with Dacor's service phone number. I have been on hold for 40 mins, and still no answer. What kind of service am I paying for on my maintenance agreement? Frustrated!

Three years ago, I purchased a Dacor Downdraft Vent. During the first year it stopped working and required a technician to replace the on/off button. Fortunately, that was replaced under warranty. Recently, it again stopped working. It required a third on/off button and a new lift-motor, and cost me $500.00. The item is a piece of junk and has never worked smoothly.

After suffering with my Dacor range for a number of years, I filed a complaint on this site (see Donald in Uxbridge on June 13th). This was a knee jerk complaint, born out of my frustration, with the unit that day. Soon after, I started getting calls from Dacor (I could see from the caller ID). My wife and I answered a call together to provide all the facts to the person that called. The person took all the information, and offered us a free fix (mother board and some sensor) from the place we purchased the unit, as long as we take the step to put the unit on it's own electrical circuit.

I have not seen it, but this is supposed to be in the installation manual. The seller has already called to schedule the fix, but I am waiting for the electrician to put in the new circuit tomorrow. Hopefully, this will fix the problem for more than the 8-9 months the last mother boards have lasted.

I found the Dacor representative respectful, sympathetic, and very willing to do anything to get this resolved. This was very different from the results a few years ago, when I was told to put the unit back on a service contract. I'm hopeful.

Our Dacor PGM series gas cooktop has a a similar problem with the burners popping when the cabinets below are opened up. It too started as a small issue when we bought the home and progressively has gotten worse. The Tech said we needed a new burner cap. And recently, the reverse happened --- the burner caused the cabinet door below to open and hit someone's kneecap. We immediately turned off the gas and had it checked. No leaks were found below. Like the other person having the same problem (Nov. 2009), this unit is not suppose to stain. Customer service told me to use OFF oven cleaner. No change. Our front left burner area (same as the other person with the problem) is badly burned and stained and can't be cleaned. This has been ongoing for over 3 years.

We called Dacor again after the cabinet door exploded outward and have been given the run around. The local appliance store no longer works with the Dacor product line. The next step is to take off the cooktop. Their products are hazardous. I would never buy another Dacor.

In 2008, we remodeled the kitchen and went with all Dacor appliances. Given the unfriendly customer service, and the product unreliability, I wouldn't purchase another Dacor product, if someone paid me cash money to do it. Clearly a case where cost and brand, far outweigh quality. I've already had to have the built-in refrigerator serviced (thankfully that was at least in time for the 2 year warranty), due to the faulty water dispenser and ice maker.

Today I discovered that the Dacor Down Vent is literally burned and melting. Because it's not under warranty, I'll have to fork out nearly $160.00 just to have someone look at it. When I called Dacor, they basically told me it was my problem, and asked how could they not be sure, that I didn't spill grease into the down vent, and caused it to burn. Even when I let the customer service rep know that based on the damage, I was able to see inside the unit. It's a wonder I've not had a house fire. The Dacor rep could have cared less and told me "You aren't t hearing me. Since the warranty is expired Dacor, has no liability to do anything".

Turns out the only thing getting burned now, is the consumer but I heard Dacor loud and clear. Repeat business is not a concern, and happy existing customers does not seem to be a concern either. My two cents? Spend your money with brands that value their consumers. Dacor, at least in my opinion, is not that company.

I want to post a "thank you" to Dacor for standing behind their product. I posted a note about a month ago about problems I have been having with my cooktop and the LCD lights. Dacor came through and replaced all at no charge, covering parts and labor. The recurring issue I hope is finally taken care of. My customer service guy was on top of the situation and even called yesterday to make sure I was satisfied and that the work was done. Thumbs up for Dacor!

I purchased a plumbed built in coffee maker. I had many repairs in warranty year but machine never worked. They sent an add-on decalcifier that did not fit into space designed for coffee maker and could not be retrofitted. Result: constant leakage until water poured out from under machine. Cabinet ruined. Dacor subsequently pulled further coffee makers from market and have basically told us to dump them and there is no compensation for a $2300.00 product.

They have refused to stand by their product even though they knew beforehand that the product was floored. My dealer (Goldstar appliances) has tried to get help but to no avail. The sales rep is also embarrassed by Dacor's lack of caring. Checking the internet I see many people in my position and wonder how we can all get compensated for defective product. Cabinet built specifically for coffee machine severely damaged and I had purchased new machine to fit the space. Out of pocket 2 machines and repair to cabinet and a few service call charges.

I would not buy another Dacor stove if they paid me. I had the mother board replaced 2 times in 3 years while under warranty, and then I just stopped paying for coverage because I could get a plain-old Sears oven for the cost of 2 years of coverage. Currently, the oven kind of works in the winter (I can at least leave it plugged in), but the stove takes forever to warm up. I once timed it taking 5 minutes from the time I hit bake until the time the stove actually lit (it's gas), and 25 minutes before it came up to 400 degrees. In the summer time I have to leave it unplugged, or it just beeps and has a code of F1 for no reason and it won't stop.

I purchased a Dacor cooktop 2 years ago when I did a total kitchen renovation. Thankfully, it is the only Dacor product I purchased. It's a minor problem, but still the LED lights on the knobs keep burning out. Well, on just one, I replaced it 6x in 2 years. The others have got no problem. A manufacturer's defect? Not according to Dacor.

We would like to post an addendum to our complaint regarding Dacor and our microwave that caught on fire. You have it posted on your site. Since that posting, Dacor has contacted us and, even though the microwave is not under warranty anymore, has agreed to send us a new one (the current updated model) at a very reduced charge.

Although my initial contact with the company was negative, we did receive a personal call after I e-mailed them directly on their site. I would appreciate it if you could add to our post that Dacor did attend to our problem. They also are not in bankruptcy which I was mistaken in stating on my complaint. If possible, please add this note to our complaint or remove the complaint since I feel Dacor has done a good job attending to the problem.

I have a Dacor Dual Fuel Range purchased in 2000. The bottom front door hinge broken. It's oven light hasn't worked for 9 years. The front left burner hasn't worked for a year and it won't ignite and there isn't any clicking. The front panel also is cracked and the door insulation hasn't held up. I just went online to find a repair service to fix these issues but found this website. Now I'm concerned with getting good service and repair costs. When the range was purchased, its price was on the upper end. I expected it to perform better than it has to date. At the time its design met my needs unlike other models. If I were to replace it now, I have many similar choices and would choose one of those.

We purchased a Dacor microwave and have had many problems (broken handle, control panel went out three times); however, this evening it actually caught on fire. We had the microwave on and it started to make strange flashes. We turned it off and then noticed flames coming out of the top of the microwave. It was obviously electrical. We are in the process of contacting both Dacor (but since they are in banckruptcy, I don't expect much) and the place we purchased it from. There is extensive damage to our cabinets, walls and wood floor. I write this to warn people to avoid any Dacor appliance.

I bought a Dacor coffee maker in June 2005. By August, I was still waiting for delivery. I had to take the floor model in order to finish the remodel of my kitchen and be done with the contractor. By January 2006, my machine was giving me problems and not working properly. It turned out there was only one company to service my machine, Lee's Appliances. When I was finally able to get someone out, I was told it just needed adjusting. Friedman's was very nice and concerned but could be of no help.

By the first of March, my machine was still not working properly. After multiple calls to Dacor and Lee's, they came out. And after a year of constant trouble, Dacor authorized the coffee maker to be replaced in December. A new system was installed on January 12, 2007. Almost immediately we were once again having issues. Now our warranty is up, so we are now paying a service call charge, and Lee's informed us the replacement part alone is $1300. Lee's was going to try and find the part cheaper and get back to us. We never heard from them again. Also, the gentleman who has been servicing the machine is no longer with Lee's but has gone to work for Dacor.

By January 2010, we figured that out of the approximate four years we have had these two machines, they have functioned less than a total of 6 months. We paid $3000 for this piece of equipment. To get service we had to arrange it at Lee's convenience, not ours. It flooded our kitchen twice, and follow up service was almost impossible to get. We are done with the apathetic attitude of Dacor and Lee's. And we are going to pull the unit out and be done with it. I would not recommend a Dacor product to anyone.

I purchased a Dacor Dual Fuel oven with ceramic broiler. A year after install, the oven would not heat. I found after $150.00 that the igniter failed. One year after replacing the igniter, it failed again. Then the bake heating element failed a year later and now the "mother board" appears to have failed. For an appliance that is marketed in the premium segment with a premium price $5000+, it is not acceptable for it to fail multiple times within three years from new purchase and light use. This is breach of implied warranty of merchantability. We are now left with a very expensive appliance that is rendered useless for its marketed and intended use.

We purchased our Dacor diswasher 6 years ago thinking it was the best; boy, were we wrong. It never worked correctly. We had service men out countless times and spend hundreds on service calls, replaced the motor, and we even had a plumber ($650) later to reinstall it because we were told maybe it was not installed properly. Today a service man ($140) confirmed it will be over $300 to repair and will call with a quote forget it. When ever we can afford it we are going to replace it. I am so disappointed in our whole 6 years I only had use of a working dishwasher maybe one month. Dacor and other companies should really stop ripping off the public and not backing up their products.

There is only one thing worse than Dacor products, it is Dacor customer service. Our gripes are mostly contained in the messages posted by Judy of Slidell, LA on March 19, 2009 and by Maria of Rogers, MN on April 24, 2009. In brief, we bought the first coffee maker (for $2,700) in the summer of 2006. It lasted approximately 6 months and after several attempts at repair, and much wrangling, arm-twisting and hours spent on hold trying to speak a customer service agent, the unit was replaced after being usable approximately 6 out of 12 months. The second unit started malfunctioning within weeks of delivery and, after several repairs, finally quit for good after less than 3 years of service (unless we were willing to replace a $1,500 part, not counting installation labor). In the meantime, we made several futile attempts to contact customer service. Not worth the bother; they keep you on terminal hold, do not help you, do not return your calls, and do not follow-up on anything. All around, a bad experience with a bad organization.

I purchased "high end" Dacor products for my kitchen including a side by side refrigerator, a six-burner stove top and a double wall oven. I have had nothing but trouble with all three. The refrigerator was delivered with a blown "mother board" so that it wouldn't work. It took me two weeks and multiple calls and letters to replace the refrigerator. The replacement has a handle that is still loose and a ding on one of the stainless steel doors. The bottom oven broke within the first month and neither the top nor bottom oven cooks evenly despite the claims. The stovetop flints keep clicking every time I light a burner and I have to turn them all on randomly until the clicking stops. I will never purchase Dacor again. Sheer annoyance.

I purchased a Dacor over the range microwave oven. When I went to use it one day, there was a bag of rolls stored in the microwave. When I pulled out the rolls, I did not realized that the turntable dish is not secured in the microwave and just sits on top of a round plastic ring that rotates. The microwave dish came out with and went down vertically on my left foot and shattered.

I was not wearing shoes at the time and the dish severed the tendon on the top of my left foot, requiring surgery. My surgery was in October and, after 13 weeks in a cast and then a leg brace, I am still in physical therapy with continuing pain. I recently went to Home Depot to look at other microwave ovens and everyone had a mechanism that locks the turntable dish in place, so that it can slide out. To clean them, you have to lift them up off of the rotor on which they sit and are anchored in order to remove them. None of them slide the way mine does.

I have a Dacor RSD30R oven that was purchased when we bought our house in 2004. We don't use the oven much and wondered why there were cracks on the front bezel. We didn't worry about it as the oven and stove top was working fine. It just didn't look good. Suddenly a beeping began with a code of F-1. I called a repair person to check it out because I had to turn off the fuse to get it to stop beeping. He let me know that this is a very common problem with Dacor ovens and he has replaced many. $1100 would cover the bezel and computer control on the front. There is a defect in the design that allows heat from the stove to overheat the electronic control panel on the front of the stove. This heat causes the bezel to crack and destroy the computer control. Dacor has recognized this problem and has redesigned a replacement part for this stove so that heat will escape without baking the control panel. I researched Dacor and couldn't believe the pages of complaints by consumers.

I waited on the phone for 60 minutes and finally was able to talk to a person. She was nice, but there was nothing Dacor was doing to replace the model defect. I got the sense she has heard this many times and her job was to say sorry. I am going to contact a local TV station that enjoys going after companies that have cheated customers.

I installed the DACOR Renaissance wall oven with model number **** on 10/1/2008. I started having control panel problems just before Thanksgiving that year. The control panel is beeping and LEDs are flashing. It appeared to be a heat problem since the control panel was very warm to touch. After it cooled off, the problem went away. We don't cook much so it was passed over until on 12/31/2008 when the control panel showed a C01 error code. Obviously, it was a solid failure.

We called DACOR, we were promptly given a Distinctive Service Reference Number, and they told us that a repairman would be out for the fix. It was repaired on 1/23/09 by replacing two circuit boards. He would've replaced the control panel but I was given the wrong part by DACOR. The unit worked fine for 1 month then the cooling fan stopped working. After 2 more weeks, everything failed and I called DACOR again on 3/12/2009. I called DACOR on 3/27/2009 to complain about the no repair-contractor contacting me. The repair was done 1 week later by replacing all the circuit boards and control panel. This fix lasted for eight months.

On early December 2009, we started all over again with the beeping and flashing LEDs. The control panel was getting warm to the touch again. We decided to wait and see how long before the unit failed because it was outside of the 1 year warranty. The failure happened on 1/7/2010 and I immediately called DACOR to complain. The customer service representative said that they have been having problems with that model and a newer control board had been issued. I asked if the newer control board was installed on my unit during the previous repair. I also asked about an extended warranty from the previous repair. She said she would check and call me back.

That was 1 month ago and I have been calling every week to leave a message on the representative's voice mail. On the second call, I decided to route my call through a different channel and got a different representative. She looked over my file and told me that my warranty appeared to have been extended until June 2010 and that the oven repair would be covered. That was 2 weeks ago. I keep calling and only get voice mail. The woman on the switchboard is very pleasing and routes my call every time. She even gave me the direct lines to the representatives I have had contact with including the manager. I left a message with the manager today, 2/12/2010, but feel this was a waste of time. It has less than 100 hours on a higher end appliance since the installation. It is now unusable for a period totaling about 4 months since the installation because of the problems.

Dacor double electric wall oven. So far, I replaced the brain once, a door is cracked, it died again and repair is estimated at $900. Considering an average usage of 10 times a year, this $4000 oven is a miserable excuse of an appliance. Anyone considering Dacor, Run!

My Dacor wall over has had problems since the day it arrived with automatically shutting off in the middle of the cycle. I have had it serviced several times and no one seemed to know what was happening. I kept being told it was user error. Finally, I find out 4 years later that I have a bad relay circuit board. Dacor refuses to acknowledge any issue with this part and will not stand behind the repair. I will never, never buy Dacor again. Their electronics are obviously bad. This reminds me very much of the Maytag circuit board problems on the front loaders. In that case, Maytag stood behind the problem, even after warranty. Cost to fix was $532.

I purchased a Dacor Epicure kitchen suite. I actually built my new kitchen around it on Feb. 1, 2009: gas range (ER30G), dishwasher (ED24sch) and convection microwave. About one month later, my dishwasher control was broken. The dishwasher would just shut off leaving all the water on the bottom. Five service calls later, even on Christmas eve, it still does not work, as well as the oven. The control is bad. This oven is less than a year old. I have no intentions of waiting another year and five service calls. I think they have a bad product. The people at Dacor offered me an Electrolux replacement. My dishwasher was almost $2900. They want to replace it with a $1100 Home Depot item? My range was $4,300 and it does not work now for three weeks. Bad products, bad service.

I purchased a Dacor stove in 1997, price 5000.00 and had trouble with it from day one. Three times I had to replace the computer unit that controls the oven. Finally, a repairman said the placement of the fan was the problem and they all have this problem. Since the price of the new computer control was 1000.00 plus service fees, I finally just bought a new stove and it sits in my garage. I may use just the oven if the price of the computer unit ever comes down. These units should have been recalled! I literally paid for my stove twice. Once for the 5000.00 cost and once again for the repairs every 3 years! And now needs the repair, but I am not throwing more money into it.

I purchased 3 Dacor appliances from Percy's in Worcester in November 2003. Shortly after that, I had my first repair call for my dual fuel oven. The heat needed to be re-calibrated in the oven. Six years later, of course after the 5-year warranty expired, I have 4 attempts at fixing the heating issues with my oven. Now, I am facing $1000 in repair costs on a 6-year old unit that cost $4000. It doesn't end there. I self-cleaned my wall oven and blew a fuse. Never in 25 years has this happened to me with any other kind of self-clean oven. To top it all, my microwave oven now has a handle that just cracked in half and the display panel that looks like a pacman game gone bad!

When I asked if it was worth repairing, I was told to buy a Whirlpool! All the bells and whistles on my Dacor products seem to have gone bad at the same time! I think a luxury product line like Dacor should have a little more going for it than this. In dealing with the repair folks, all I have heard is how difficult it is to get parts from Dacor. My one contact with customer service at Dacor was so disgusting (the person I spoke with was snobbish and unhelpful) that I really wouldn't want to try to contact them directly ever again. My experience with Dacor is one I would never want to repeat. I am seriously contemplating the purchase of a new stove to avoid any more costly repairs. It certainly won't be a Dacor.

Our Dacor Convection Microwave oven, model DCM24 has stopped working after three years. The fan still works but nothing else. We paid $649 this appliance. That makes our cost to use this piece of junk about $216/year. When I called Dacor's 800 number (800-793-0093), I was put on hold for 15 minutes. After that time, I hung up, totally disgusted with the product and with the non-response to my call. I'm not even sure anyone would have picked up my call. If I feel we must have a microwave oven. I will go to Target or some other discount store and buy the cheapest one I can find. We're through with Dacor!

Our dishwasher has had a long repair history for only owning it for two years. It has been repaired two times under its one year warranty and three times under it extended warranty. Most recently, the company repairing the Dacor dishwasher specified in this complaint took three weeks to receive a part that was on 'backorder.' However, the day I called to follow up on why we had heard nothing on the status of the part, the company told me that coincidentally the part was being shipped the very day I called.

When the company took another week to schedule an appointment to repair the dishwasher, the repair man no-call no showed. When we called to find out why, his vehicle had apparently 'broken down' on New Year's eve at 2:30pm. We then found out that even though the company is located in our town, the repair man however works out of San Jose which is a two hour drive. Once again a coincidence.

The second time, the repair man was scheduled to come and do the repair. He no-call, no-showed again. This time we were informed by customer service that he had a mandatory meeting he forgot about and they rescheduled again for the following week. The third time, the same repair man came to do the job he was scheduled for 8am and we were assured he would be on time because we were leaving for vacation that day. He no called no showed and after repeatedly making phone calls to the company, he showed two and a half hours late. He replaced the part, stayed for 10 minutes and left.

The dishwasher broke down again 10 minutes later during its test cycle. After calling customer service to get the technician to return immediately, we were informed they would make an appointment for the following Monday. Currently the dishwasher is still in disrepair for six weeks since our first phone call.

My Dacor dual range broiler seems to stop working whenever I self clean the oven. I have stopped using the broiler and use my outdoor grill. In Dec. 2008, I called Dacor to see if this was a common fault with dual fuel ovens. I was told to send my service bills to them for evaluation, which I did. I had been told that my range was old and out of warranty (Dec. 2001) and she was not sure if anything could be done. They never got back to me. In August of 2009, I self cleaned my oven and when I opened the door found that the oven glass had cracked during the self clean cycle. I called for repair.

The authorized Dacor repairman refused to repair the unit & wrote on the bill - multiple problems - advised customer to call Dacor - unit not safe - cracks in inner cavity / unit well taken care of. Dacor wants me to purchase a new 30" range from them at a cost of $3600 plus s/h & tax. I would have to install the new range & remove the old one. The other alternative was to repair the door & broiler & they would give me paint for the cracks. There are so many that is impossible. According to articles on the computer, these cracks pose a health hazard because filaments of porcelain (possibly a cancer causer) during high heat have created shards and have been swallowed & have caused infection or cuts in intestines. Dacor not only does not call back, but refuses to acknowledge the fact that this cracking has occurred due to a manufacture's defect.

My first Dacor range was completely misaligned and door could not be closed. I finally received a second oven. This Dacor Epicure range tripped my fuses after 5 months of operation. After this happened, the oven temp control does not function anymore. Oven heats up to 550 F., whatever the preset temp. All food burns.

I called Dacor customer service mid-november 2009. They called me once to send out a local service company (they seem not to have their own service). The service company never showed up and Dacor never arranged for another company.

After numerous voicemails (nobody at Dacor seems to pick up a phone) and many Emails, I finally managed to get a Dacor employee on the phone. She promised to arrange for another service company to repair my oven. This company requested parts from Dacor, which it still not received. I haven been without an oven now for 1 1/2 months and no solution in sight.

I would not recommend this company at all. Bad products and worse service. I paid over $5,000 for a range that worked for 5 months (this was my second range, the first one never worked at all). Oven temperature control does not work at all. Board seems to be blown. No solution in sight. Dacor is VERY unresponsive and is not able to send a service rep to my house. I have been without a functioning oven for over 6 weeks.

First I called our electrician who came out a day or two later and could find nothing wrong with the circuit and proclaimed it an "oven problem".

After having called we assumed the problems would be fixed within a 3-4 days, a week at worst. Boy were we wrong!

First, we did not hear anything from Dacor for over two weeks. Nothing! No e-mail, no update on parts, nothing from the retailer. Nothing! Period!

Finally,very irate, I called the retailer, after having returned from the Thanksgiving holidays and asked, what was going on and when will these items be fixed or replaced. He did not know.

Friday, December 11th our plumber was out to repair the kitchen sink fixture and asked about the gas leak and how long we had the leak. We advised since we moved in. He said it was going to make him sick and called the builder who immediately sent our HVAC contractor out to check for leaks, They spent 2-3 hours here with 2 people and could find no leaks.(Note-one of HVAC guys said the leak was making him dizzy) Their conclusion, the leak is in your range.

I then called Mr. B and left a message regarding the situation and demanded he call me. A few hours later he called and we discussed the situation. He claims he was not aware of the gas leak with the Range and as to the Wall Oven, more parts were on order to fix it. The problem had occurred at the factory when a wire was not connected and the bare wire rubbed against the housing causing the short. I said fine, just get me a new oven, one that works, the kind that I supposedly purchased, not one that has never worked,that was defective when it arrived. I did not agree to buy an oven that does not work and never has.

Mr. B said he could not replace an oven once it was installed. I counterred with the fact that the oven was never "installed" it was merely

put in the wall but it never operated, therefore the installation process was never completed. His offer, we can extend your warranty for one year.

Meanwhile, as to the Range, it has never worked as intended or designed. Gas leaks are not only dangerous but obviously are an indication that the product is not operating properly and never has.

The only conclusion that can be reached is that we were sold two defective products, two defective products that Dacor ,to date, is either unwilling or unable to fix or replace.(Imagine if these items were a TV or stereo and they had never worked properly, if at all. You as the consumer would have immediately returned them to the retailer and asked to exchange them for operating equipment, you know, the kind I thought I was buying. No big deal, just give me another one, I'm not going to wait weeks or months for you to fix them,just replace them).

Brands

Here it is December 13th and our wall oven still does not work and our range was leaking gas so much that we were getting headaches and finally had to have a cutoff valve installed in the basement so we could cut off the gas to the range.

Last time the Dacor rep. was out he advised us that there was nothing more he could do and to call our

The popping of the burners have continued to grow worse over the last three years. I called Dacor again a month ago and was told that their must be a gas leak and to have the gas company come out. I did. They did find a gas leak when the cooktop was turned on. They had to shut down our gas supply at the home upon leaving due to the danger.

I called a plumber and they came out and told us the valve in the wall below the cooktop was leaking and that is why the stove would burst in flames when the doors were opened up. For 220.00 dollars, they repaired the supposed leak and left. The problem didn't change. The front two burners continued to explode when lit and any bottom cabinet door was opened.

In frustration, I decided to take apart one of the burners on the stove myself to see if I could ascertain what might be causing the explosive burner issue. Upon unbolting one of the burner rings on the stove and lifting it off, the problem showed up instantly. There is a heat resistant robber o-ring and it was charred and broken in many pieces. I took apart another burner and found the same thing.

Now that I understood what the problem was, I called Dacors customer service again. I talked with a very nice man who took all of my information and said that he would get back with me and expected some good news for me. Two days later, he called and told me that I could purchase a new cooktop for a discounted price. Huh?

Today, he called me and said that Dacor wasn't willing to do anything to help us as the unit is out of warranty. Needless to say, the parts used are not sufficient for the devices normal use. During the conversation, the customer service rep shifted me off of Dacor and suggested I get the parts from a online parts company in our state. In frustration, I called the parts supplier and they don't stock one of the gaskets and they would have to get them from Dacor.

Dacor has such a poor reputation in our area that the local appliance repair person won't work on their products.

In looking around on the web at other consumer issues and surveys of cooking appliances, Dacor didn't rate very high. And all of the reports I read showed the failure was in taking care of their customers in and out of warranty.

I followed up with a letter offering to cover the cost of service as long as they would pay for defective parts. Dacor declined to cover the cost of parts. Instead, they offered free 12 moths warranty. This so called 12 moths warranty is nothing more then an insurance policy against defects. It means that the company itself doesn't believe in its product.

Frankly, I don't understand why this company is still in business.

owned the Epiure double oven for 2 yrs. while in cleaning mode the interior glass window shattered, completely spider webbed. Rachel at customer service stated the glass was out of warranty, and the glass breaks when in cleaning mode from time to time, because it gets so hot. refused to agree it is a defect. no mention of this in any Dacor paperwork.

I have a service contract on my double wall Dacor oven. This contract expires on 8/11/2011. My oven has broken several times over time and it has been very difficult for me to have this company repair it properly. It has also been in a very untimely fashion. At this point, I contacted them in September for service and it took several weeks for a repair person to repair my oven. I had to follow up on when the part was in, they never called me. The oven was repaired about 1 month ago and has broke down again. On Wednesday November 4 I contacted them again and explained that the oven wasn't working. I also called 3 times on Thursday November 5, 2009 and these calls covered over 2 hours and I was told that someone would call me with an appointment. I also explained that I wanted them to send someone else out to analyze my oven as they didn't fix it properly and Thanksgiving is approaching.

After not receiving a telephone call from any repair service by today Monday Novermber 9, I called the General Electric Service Company and they stated that there's no information on their computer about me calling. The people there didn't document any of this and I the consumer have a broken oven. I purchased this sevice contract in good faith and I am not receiving service. It this point I may have to purchase a new oven as I need to cook meals for my family. I'm hoping that you can assist me in this matter, it shouldn't happen to me or any other consumer.

In July my wall oven crashed and we attempted to purchase replacement parts. Many, many, calls and emails later we stupidly decided to purchase a new Dacor wall oven. Our Visa bill has been charged for this oven but despite many, many, many unanswered phone calls, we still do not have the oven. We were told to contact the transportation company, WRC.com but when we did so were directed to World Raceing Corporation and there doesn't seem to be a record of a transportation company named WRC. Is Dacor going out of business? Are they having financial difficulties. Have we thrown away our money?

The other choice that Dacor gave me was a microwave upgrade for an additional $750. I have already paid well over $1,200 for this unit. I have a $100 Sharp microwave that I have been using for over 12 years with no problems and this high end Dacor microwave lasts less than two years! I will never purchase anything with the Dacor name on it again and will advise all of my friends to stear away from them as well. Poor quality products with a high-end price.

We purchased a Dacor Dual Fuel Range in 1997, and within a year had multiple problems with the functionality. While under warranty the range was serviced several times with various parts replaced.

After about twelve months the front panel developed a crack, and the cover of the digital readout began peeling. This was replaced under warranty.

The crack and peeling digital readout cover occurred again a year later, and was replaced again by Dacor.

The third panel developed the same crack, etc., but by then the unit was out of warranty and Dacor only offered to sell the part at a discount. The total cost of replacing the panel was several hundred dollars, and we chose to just live with it.

For the past ten years the unit has worked fine, although the oven door latch never seems to close properly or secure as it is supposed to.

Then, out of the blue, we were downstairs and suddenly heard a beeping alarm signal a few weeks ago. It was coming from the range, which had not been used for several hours, and the digital panel indicated an error message. The instruction manual noted that the warning signal indicates a malfunctioning circuit. The warning beep did not turn off after following the instructions, so we had to cut the main electrical power supply to the range.

The estimate to repair the range is over $1,000, minimum.

We are shopping for a new range, and obviously Dacor is not on the list of options.

This was a very expensive, top of the line range. Similar units are selling today for $4,000. Very nice styling and functions, but the quality is horrible.

Discovered a neighbor up the street has a similar Dacor model, with the same problems of cracking and malfunction.

From the very first month of use the plastic casing that houses the electronic operating system showed fine cracks. Nothing was done about it--the dealer Blum and Krup in NY said said I should complain to the manufacturer. I heard nothing from Davor after writing to them--the phone never seemed to connect to a real person the moment they heard you had a complaint.

Recently the entire plastic case is disintegrating with normal use. I checked on the internet and found hundreds of complains of exactly the same kind. Dacor will sell you a discounted plastic panel--but you have to pay for the service and shipping etc. This costs about 250.00 I think you should insist that Dacor do the replacement and repair free for a defective product. They do not care about complaints and often hang up without warning. Please do something strong and just to this commpany.

I am in a coop and a fire resulting from these cracks could kill many. Luckily I am not using the oven anymore--at great inconvenience--and am waiting to take the stregth to deal with their callous customer service again.

The most recent problem is this: the oven light went out, which I thought was no big deal because I don't use the light that often. But now the light chatters on and off constantly. I took the bulbs out but the switch still chatters, noisily and VERY ANNOYINGLY.

Our duel-fuel range has had problems for years. The glass oven door shattered (when it was still within warranty), plus multiple other issues. I hate the electronic control board, which makes it very difficult to set the timer.

The most recent problem is this: the oven light went out, which I thought was no big deal because I don't use the light that often. But now the light chatters on and off constantly -- I took the bulbs out but the switch still chatters. Dacor says that the only repair is to replace the entire motherboard for the electronic control panel -- at a cost of almost $500. I would not buy any Dacor product ever again.

This is a follow-up to my previous post about out $6889 Dacor refrigerator. I retrieved the box that was sent with the add-on part that we needed to cure the problem aka defect. This is what the instructions said: IMPORTANT Evaporator Drain Tray Freeze Up Issue in 2003 thru 2007 production - creates internal water leak from ceiling of freezer causing water and ice to accumulate on the ceiling, door and seals of freezer. Can also cause a no cool situation, a noise issue when ice forms blocking evaporator motor and blade, or damper diffuser failure.

Clearly, without a doubt it is a DEFECT by their own words. People should be warned about the way Dacor does business. I am a Realtor and have lost business because I have been dealing with this.

Nov. 2006 we purchased Dacor Epicure 48" refrigerator ($6899) among other Dacor appliances. The refrig lasted 3 weeks as a defect with the doors and they would not close and seal. Appliance store gave us a new one. 2 years 8 months later it developed a loud grinding noise in augur motor in ice maker that ran 24/7. The freezer developed excessive ice and icicles. The augur would freeze up, shut off, freezer would go from 0 degrees to 32 degrees and everything melt, then kick on, freeze up and repeat cycle all over.

Found "authorized" repairman, Ron in Reno, NV. Ron said problem with these refrigerators, they need an add-on part, an evaporative pan assembly. Ron also said "there should have been a recall on these." Also informed we would have to pay $628. Gave Ron $300 deposit, wait 3 weeks told part on back-order (hmmm must be a demand for the part?) Called Dacor, spoke to J. Carlos he said only 2yr warranty on defects, we have to pay, he will be nice enough to sell us the part for discount. Fine, just send us the part.

Part arrives, call Ron at Protek to install, he can't come for 4 days. Tues. 9/15 Ron's service tech arrives, here 2.5 hours another $134. Five hourse later no ice out of the icemaker that worked prior to anyone coming out. Call Ron, he tries to say he bent over backwards for us, when I remind him of all the things he didn't do, like communicate and keep his word, he apologizes. Then he says he won't come back for a week and we have to pay for the icemaker. All of a sudden he only comes to Fernley on Tuesdays. After 5 mins Ron says I should call someone else, I gladly agree, except Ron says "there is no one else besides him and he refuses to come back".

I email and call J. Carlos at Dacor. I read him the warranty in the back of refrig booklet. Doesn't say anything about 2 years on defects. It does say "5 years on sealed parts such as evaporator etc." I argue that the part we needed is NOT a part of our refrigerator it is an add-on part to cure a defect. J. Carlos refuses to do anything and tells me that Ron will not come back and service me and there is nothing I can do.

Ron had told me "you went to the big boss to throw me under the bus", so this appears to be Ron's motivation for not coming back. Ron has refused to give me an invoice for what we paid him. The service tech said I would receive one the next day. I waited, emailed Ron on Thurs 9/17, no invoice. Dacor says I am out of warranty and they won't do anything.

I have called Osborne-Dermody where we purcased $50K in appliances for help. Kevin at Dermody cannot believe Dacro's attitude and he clearly agrees with me this is a defect. NO part on our refrigerator failed, we needed a part manufactured especially for this problem to cure the problem, HELLO! defect. Do not recommend Dacor appliances, poor quality, no service, no warranty and unprofessional customer service. Thank goodness I took photos of the icicles and sheets of ice in my freezer.

I built a house in 2003 / 2004 and had a $2,200 dacor wall oven installed. During Thanksgiving last year the light in the oven started flickering on/ off after we pulled the turkey out and shut the oven off. After that anytime we used the oven we'd have to shut the breaker off in the garage when we were done because the flickering/ clicking noise wouldn't stop until the oven had cooled.

Also not to be forgotten is our $550 dacor cooktop. One day I walked by and the burner was glowing red - about an hour after I had used it. I checked the switch and it was off. I played around with the dial and got the burner shut off. A few times I came home to a glowing burner! So this too had to be shut on/off in the garage.

I emailed dacor and explained what was happening with both their products. There was barely a response telling me they were sorry but there was nothing they could do- the warranty had expired (I bought the cooktop and oven at the end of 2003)- and no this had never happened to anyone else. After several emails complaining that I didn't want my house to burn down and to please fix the problem, they sent a repairman out but he never came back.

My husband fixed the oven problem by unhooking the light so I don't have to turn it on/off in the garage. I love having dinner parties where I use a flashlight to check on the meal. With the cooktop- we finally got the burner to stop turning on by itself. We just don't use it - of course it's the nice large one. Every once in awhile someone else cooks and the burner accidently gets used then we have go back to turning it on/off in the garage until we can get the burner to stay off. It ticks me off that I paid premium$ to upgrade to this level of [bad product].

We did a major remodel in 2003, finishing in 2004, created a dream kitchen with high end appliances. We have had continual problems with both Dacor appliances, but have no recourse, since they are more than out of warranty. Why buy high end appliances. If it's for the "wow" factor, reconsider and stay with the Kenmore, Whirpool, and GE. You can throw them away and not feel guilty.

While my stove is now 10 years old the front plastic cracked at 5 years and now the oven door glass has cracked. Dacor has totally ignored my e-mails and reading this site I realize I am unfortunately not alone in my complaints. I would never recommend this appliance to anyone. This was my "dream" stove and I have treated it very carefully. At least the burners still work!

Dacor dishwasher model #MDV24s purchased 10/03/07 quit working 06/17/09. I had purchased the extended warranty. The control board and membrane are non working. called Urners from whom I purchased on 06/17/09. Called extended warranty company on 06/19/09. Thirty days later(30) a repairman had still not been out. I emailed the vice president, only because I had made so many calls to the service dept. who kept blaming the delay on Dacor.

July 22nd repairman replaced membrane and memory board, told me it was fixed and left. It was not fixed, blue lite on start switch not working, timer countdown works for 2 minutes and shuts off, blue LED lite on bottom not working at all. Called Urners again 7/23. complained to the repairman and the service manager. Both said they reorderd a new LED lite and the control board and membrane were the way they were because thats the way Dacor was making them.

Now I begin calling the extended warranty company for help. They are National Electronics, NAWACA,. called them, 7/23; 8/3; 8/6; 8/15. Explained I was not happy with Urners. Urners said they couldnt fix dishwasher. Warranty company placed a call to Urners with me on hold.The CSR with warranty co.said she would pass my case to another dept. and someone should call me with a name and number of a new repair company. CSR Debbie said someone would get back to me by Tues. the 8/11. No one called.

I called warranty company again and spoke to a CSR Phillip. He got Urners rep Carly on the phone and insisted that I allow Urners to come and repair the LED lite. I have said over and over it is more than that. The argument became heated. Urners said they would send the repairman out again, I said ok and hung up. August 15th,2009. Urners repairman came out, looked at the dishwasher, said the door was to heavy and really required 2 men to take it off. Said they sent him out with the wrong LED lite.

August 15th, 2009, I contacted the warranty company again. Told the CSR I wanted to speak to a supervisor, that I was not happy with Urners. He said someone would call me back....

Just purchased a 48" Dual Fuel. Once delivered, our electrician pointed out that the machine is missing an electric terminal (the entire terminal!). Called Dacor, and spoke to a "Javier." This kid was more of an obnoxious 15 year old than an adult representing such a large company (the perfect mix of sarcasim, arrogance, and ignorance that can only come with youth and general inexperience). In a nutshell, I tried twice to by-pass him and to speak with an adult (manager). He rebuffed my request twice!!!

My next call is to the BBB, and to send out a friendly notice to all consumers out there - don't waste your time with Dacor Service. Nearly 6 weeks after delivery, my range still isn't operational, so I can't comment on how it functions. However, we're off to a REALLY bad start, and if the thing didn't weight 500 lbs, I would drag it right back to the dealership and return the range.

I took me over 2 months to finally get my range fixed. The fact of the matter is that DACOR obviously doesn't care about their customers, won't return e-mails, won't respond to voice mails, or even personal letters to their Product Assurance department. I've notified my distributor about the problem and plan to continue to notify every distributor I can until DACOR decides to contact me. For those who live in the Slidell, LA area that own DACOR products I highly recommend Cherokee's Appliance in Carriere, MS 601-799-2012.

We puchased a 24" Dishwasher from Dacour for our new home. Six months into the purchase the Dishwasher was not working properly. The mother board was replaced...under warranty. One year later, the mother board is now needing to be replaced again. We have been in our house 18 months, and I was told that it would cost around $500 to repair/replace the mother board. My plan is to take my money and go by a different dishwasher, and never use Dacour products again.

I called many times to them and they told me that they didn't have a part and that they were working on getting a new one, so finally got the machine back and they told me that the entire inside was replaced and that the problem was that the system needed to be descaled by them once every three months or this would happen again! They told me that the repair would have been $1500.00 that I was lucky that it was under warranty. We barely used it! So every three months I am supposed to pay a service person to remove my machine, be without it for 2 weeks for them to de-scale it and return it to me? This was a $2,500 machine.

After 6 months or so I came home to water liking all over my kitchen, my cabinet in the kitchen full of water! so I called Decor again after waiting a while for a call back they told me that my machine was out of warranty and that I should have bought their extended warranty but now that it was expired and need it pay for all the repairs, well I told them what was happening and Dacor said that they have a kit to add to the machine that would take care of it, I got the kit for free from them and learn that it cannot be installed by myself but will require a plumber! so I did that

now after installing the part everything seem ok for the entire day but when I woke up the next morning I had my entire kitchen floor full of water my cabinet full of water, the cabinet under the machine full of water and water dripping from the ceiling on the basement! the cabinet has water stains everywhere from the steam of the machine and the microwave that is above the coffee machine is not working, I am assuming is from the heat and steam of the machine. Unbelievable!

I have called e-mailed letters and complaints asking that they replace my machine or at the minimum pay for the part and its installation but I have gotten no response. When I asked why they never respond, they said they did not get my fax or e-mail. It weren't for the gaping hole in my wall, (and the large price tag) I would throw this in the trash!

Dacor Dual Fuel Range, model#RSD30R, purchased in Aug. 2001 for $2000. A large crack developed on one side of the front panel after about 5 years, and just recently, the clock stopped working and a crack is starting in the middle of the panel. In addition, one of the burners fails to ignite and has never been great. I called a repair service, and the technician upon seeing the stove exclaimed, Oh, the Dacor crack, they all get it. He cleaned the ignitor, but suggested replacing all of them, as in his experience they would all fail eventually, as well as a new control panel kit and clock; that replacing they whole panel was the only option and it would be very expensive. All this on an appliance less than 8 years old. By the way, the burner again does not light.

Repair estimate for replacement of panel and 4 ignitors is $800, only $75 of which is for labor, which is almost half the original cost, not counting the $100 already paid for the repair visit. After an initial call to customer service, representative Carol promised to get back to you, but there has been no response to repeated phone calls. Dacor has not demonstrated it's advertising claims of superior cooking appliances. I will not consider purchasing another Dacor brand item.

Can not get any one who knows anything about the coffee maker to repair it.

Even people referred from Dacor do not know what they are doing, yet they charge service fee to come out anyway! I have spent $260.00 on two different service calls with two different companies to do nothing, and my coffee maker still does not work. I paid a lot of money for this coffee maker not to beable to get reliable repair service on it.

I purchased a Dacor coffee system from Expo. At the time of purchase, the salesman NEVER mentioned that the coffee system requires daily or interval maintenance. I have found the maintenance to be way too high maintenance. Difficult to follow their instructions. The person selling and/or installing should review the procedure to ensure proper cleaning. The products are expensive, the time involved cleaning is way too time intensive. I was much happier with my simple Mr. Coffee!

In addition, when the coffee maker was installed by Expo, my coffee maker did not work!! It took forever to heat. When they finally came out to see what the problem was, the heating part was cracked! a brand new 3000. system! I wanted a new one to guarantee I didn't have a defected product. Dacor refused. This made me totally uncomfortable. My machine is working. I stress over every time I have to take time to clean it. takes the enjoyment out. I wish I had been told and advised. Would have never purchased it. Needless to say, way too much work

Since January I have been trying to have my Dacor double oven repaired this year. The problem as you will see in my records has been going on for several years. It has always been the same problem and yet no one has fixed it just replaced the mother board and that has been it. I have had three mother boards. My complaint is that the last service person told AHS that he needs two people to test the oven and that is next to impossible to get.

I have been with out an oven for over a month and now they got one working but that is not satisfactory. I do not think this is what the contract says. I have paid my up front money and for what? The supervisors have been very nice but now I am only getting lip service. Some one is not telling the truth. Either AHS or the service companies. How do I reach D. Crowford the president? He needs to know. I am almost up to calling the better business bureau or my local station for Action for consumers. I have resent health problems, and this stress is not what I need.

The consequences to date are STRESS and with my present diagnosis that is not what I need. I need a double oven to work. When I contacted Dacor they told me what to do. Why can't the service people follow a plan? I don't want an attorney YET, I want this fixed.

I too purchased an expensive Dacor range which developed a crack in the front plastic above the range. Dacor offered me a discount after I sent a digital picture to the president. When the repair man came to replace it (I paid for that) he told me they should have had a recall as he has replaced so many of them, often repeatedly. I sent Dacor an email to complain and I have heard nothing. The repair man also said they have had trouble with the ignitors and they are expensive to fix too. Stay away from Dacor. What it cost to fix, I could buy another brand of stove.

$150 for dicounted part and $150 for the service call. Still have burners of questionable quality.

Purchase the top of the line residenial oven/stove on 12/05 Model RSD30S April 10, 2007. I had the bisel replaced (black plastic top front where the control panel is located). The part started to crack. I got the part for free at that time but had to pay for labor to put it in. ($350 Part). I just noticed the part cracking again. I called Dacor customer service and they said that they will give me this same part for a discount but I would have to pay for the labor plus shipping and handling. I told them that there has to be a defect and they should stand by their product because it to happen twice. I also asked why does this happen and this person didn't know.

I then said that I wouldn't recommend their products to builders and homeowners I deal with my job. I then got more of a dicount for the part plus shipping,handling, and labor. This deal will only last for 15 days. What a joke!! This person also said this is a great deal, I can get the part and when the crack goes all the way up thru the control panel then replace it and then spend another $100 on labor to put it in. I called Prizers Appliance in Pottstown where I bought the oven and of course they will not to anything to help.

Please help. This is a defect in their product. I have read other people on the internet experiencing the same problem. The company shouldn't be allowed to sell these ovens until they can fix the problem. The crack doesn't effect the way the oven works now, but if the crack goes another inch, it could effect the control panel. I don't know why this is cracking. There is no direct heat or weight on the part.

In 1996 I purchased my dream home on the water in sunny south Florida. It took me seven years of savings to finally be able to create, pay for and install my dream kitchen. After all the cabinets were custom made, I spent weeks and months seeking out the best appliances for my kitchen for the best price.

I was originally seeking a Wolf or Viking range, but I was turned on to the Dcor appliance through a gentleman by the name of Van Weiss at Ajax Philadelphia Inc. He sold me a 30 inch Dcor Preference gas range (PGR30S-LP) along with a Sharp Microwave(R1754) that is installed above the range. (Copies of invoice included.)

I had nothing but challenges with the microwave. The entire operating system was an LDS unit. Living in Florida, we have lot's of storms. Each time a storm would come and power would go off, or when we experienced brown outs in heavy summer heat, (we had the best surge protector on these appliances that you can buy) the LDS unit would go out and we were unable to use the microwave. During the warranty period, they kept sending a service company to replace the LDS unit. I knew the warranty would run out and I would then be in trouble with this unit. I wrote to Sharp and called to managers etc, then they finally replaced that microwave with another one. A Sharp Carousel (R2130JS). I was happy to have the replacement. Immediately, the entire microwave began melting above the stove. None of the lighting on the microwave works anymore inside or out. It is obvious that this should not have been installed above the Dacor Range and was improperly sold to me.

In 2006, the pilot mechanism in the Dacor Range went and I had to replace it to the tune of $300.00. The entire front of the range just above the door, where the operating system is has cracked and pieces have literally fallen out of the stove. So now, I have a $40,000 kitchen with appliances that are broken and falling apart with normal use.

In August of 2008, I lost my business after 25 years and have fallen into very hard financial times along with many in this country. I simply cannot afford to go out and purchase new appliances. I have included pictures of the mess these appliances are in along with all the paperwork. I cannot believe that at 50 years old, I finally got to the place to buy my dream kitchen with top pf the line appliances and it turned out to be such a nightmare.

We purchased a Dacor built-in coffee maker (CM24P) that was installed in January 2007. It did not work correctly from the beginning. I spent hours on the phone with customer service telling me how I needed to clean and care for the machine, etc. I was patient for a while assuming that it was something I was doing wrong. I then spent hours dealing with repair men that were not familiar with this unit.

Months later, after my unit was in the shop for nearly 8 weeks, it was re-installed. They told me that the entire inside was replaced and that the problem was that the system needed to be descaled by them once every three months or this would happen again! WHAT? We had barely used it! Every three months I am supposed to pay a service person to remove my machine, be without it for 2 weeks for them to de-scale it and return it to me?! This was a $2,500 machine that was installed in a remodel - we honestly designed the kitchen around it! Dacor said that they would eventually have a kit to add to the machine that would take care of it. When this Kit became available, it was hundreds of dollars but I would be able to install it myself and my problem would be solved.

I ordered the kit and learn that it cannot be installed myself but will require a plumber. What is most frustrating, is by the time this initial problem was realized by me, Dacor had redesigned their machines to have this component built in so that the descaling was not necessary. I have called, e-mailed and faxed letters and complaints asking that they replace my machine or at the minimum pay for the part and its installation but I have gotten no response. When I asked why they never respond, they said they did not get my fax or e-mail. Unbelievable! If it weren't for the gaping hole in my wall, (and the large price tag) I would throw this in the trash!

I bought a Dacor stove in 2003. The front is made with plastic. After a short time it cracked. Dacor offered a new part. It cracked again. Dacor offered a new part. Now it has cracked again. Dacor will only offer me a new part. I must pay for the labor to replace it. The part is the control on the front of the stove. The stove is out of warranty so the company representative will only offer me a discount on a new one. She kept repeating that the stove was 5 years old so that was the best she was willing to do.

I am very angry. The customer service representative said I cannot have a new stove. The company knew that the part was defective. I was strung along. Now it is too late to do anything other than pay to have a replacement part. I feel deceived and cheated by Dacor. The person I spoke to ( after getting the run around) is a supervisor. Her name is Ardelia I have googled this stove and there are a large number of complaints similar to mine. Could I file a class action suit?

The stove company part is supposedly $350. Dacor is willing to keep replacing the part that fails. I must waste hours and hours on the phone to speak to anyone. Then I must pay labor costs to replace a refective part and waste countless hours waiting for a repair/service person. I must endure unresponsive customer service representatives who don't care at all about customer satisfaction.

I purchased a Dacor Automatic Coffee System. It was installed in renovation construction. It did not work. We moved into the house in January 2008. At that time, I requested a replacement. Dacor responded that they would not replace, only repair. After about three major repairs, the unit finally started working in May of 2008. After much going back and forth, Dacor said that the one year warranty would begin at the time the coffee maker started working. I now am faced with another major repair (brew system).

The coffee system has been out of service for one month. The replacement part finally arrived, but it was damged, so that more time must go by before the machine can be repaired. Once again, I have tried to get Dacor to replace the unit. Their position is NO. As a matter of background for you, this system is a plummed system and cost approximately $2,500.00.

Purchased a DACOR 36 Outdoor Kitchen BBQ and had the builder install the unit in a custom built home. The unit was a top of the line stainless steel unit and very expensive. After a year, the ignitors failed and blew the circuit breakers. A repairman came out to service the unit and found severe corrosion and rust surrounding the ignitor housing. Wires had obviously rusted through and shorted out. The unit was stainless steel except internal parts. Florida humidity rusted out the outdoor screws, ignitors and wiring. This was obviously a flaw in the design of an outdoor grill

Dacor was called and letters written to the CEO without any response. DACOR does not stand behind their product. Now this expensive outdoor kitchen grill has to be lit by hand and no longer has the safety gas turn-off feature. Extremely disappointing for the price paid. I would stay away from the DACOR outdoor grill in high humidity areas of the country. Also, their customer service is extremely poor.

Purchased expensive gas cook-top.

Turn it on and - click, click, click.

We purchased an Epicure 60 inch range for around 10,000.00 and shortly after it was installed the burners started clicking; as if the ignitors are trying to light even though they are already lit. The first service man told me to keep sandpaper handy so I could take apart the rings and sand them down every couple months. They have since been replaced or repaired many times.

As of the last service call, I was told the problem could not be fixed. I am now stuck with an expensive appliance that I can not fix and can't affort to replace. Dacor is not standing behind their product and not even responding to my phone calls!

in 2000 i purchased a 36 - six burner gas stove (which was discontinued that year or first of next). the oven never worked properly and had 5 service calls which were temporary fixes as the oven burner unit tubing/ignitor repeatedly burned thru and emitted gas. finally warranty was over and i had to pay for the next time at such time i then agressively called customer service to no avail.

this stove ONLY cost $3500, but after 3 years dacor finally agreed to exchange/credit this amount on a different stove. the only comparable model was a dual fuel at a price of $6400, a difference of $2900 i had to pay, but thought surely it would be fine. had to pay shipping and installation as the warranty would not be good if i didn't have it professionally installed. more cost. five months later, the control knobs/lights quit. warranty replaced all as they said this was a known issue.

three months after warranty up, a burner failed to completely ignite. called for service and repair company was unable to fix it. they called service at DACOR and they said i needed to clean it. duh? second suggestion was to replace a part in the burner unit, which was done aT my expense. this did not fix the problem, so next they said to replace the entire unit. already at over $400 with no fix, the estimate to do this was $315 plus labor. next the fancy slide racks in the oven broke and am now short one rack, unless i wish to buy another no thank you.

the appliance repair company was willing to continue to follow DACOR'S suggested fixes or ask if i wanted to learn to live with it. after considering this and noting that the Another burners was starting to act up i decided to run it until i could afford a new stove. another issue i disregarded until they all started. the ignitors would click click click and sometimes i would have to light the burner with a match, then they couldn't be set on low without the ignitors clicking again. during all these repair attempts, the service company advised that the gaskets/seals were bad and because of poor design, would probably need to be replaced periodically.

my experience with DACOR has made me conclude that it would be just as effective to learn to live with the issues as best i can, since i feel addition issues will continue to surface.

Dacor Built-in Microwave DMT2420S [2005]: I pushed 'Baked potato', went outside to turn the steaks and found the kitchen engulfed in thick smoke. The micro clock showed '20 minutes to go'. It stopped when the door was opened, but the micro was ruined. No refund was given. It was our word against theirs.



It appears that this is a total failure/design flaw which could cause the unit to catch on fire, etc. Dacor is recommending the AVIV Service repair the unit, but our neighbors unit purchased at same wholesale appliance store has her unit going out as well.