Cuisinart

The chopping blade is hard to insert, and comes up while chopping after difficulty putting it in.

Regarding my order #**: I received the Pure Indulgence Ice Cream Frozen Yogurt and Sorbet Maker for Christmas. Unfortunately, the instruction booklet was not in the box, I contacted Customer Service on 12/28/11 to request a replacement booklet. Above is my order number. I called the middle of January to check on the status and was told it was on back order. As of this date, I still have not received the instruction booklet. I am quite amused and upset that a simple instruction booklet order takes this amount of time to be filled. I may be more patient if these were parts I had requested. I think this is absolutely ridiculous and I feel that more than ample time has passed.

To be quite honest, I always thought that Cuisinart was a step above the rest. Due to the manner this simple request was handled, I feel certain I will not purchase a Cuisinart item and I plan to relay my Cuisinart experience with my patients. Word of mouth carries a lot of weight.

While making coffee with our Cuisinart DCC-1200 yesterday, it started making hissing and crackling noises. When we went into the kitchen to see what was happening, we both noticed an electrical overheating smell. This morning, it won't heat anything. To those still using this unit, I wouldn't leave the room when it's in use.

Extreme warning: Fire. This unit which is just over a year old brewed about 3/4 pot of coffee then the burner turned red hot and started to smoke and melt down. Where is the overloads on this unit? Where is the safety shutoff if it overheats?

This would have caught fire without a doubt in my mind. It set my smoke detector off while I was in the bedroom. There are a lot of complaints about this. Someone will die if this is not addressed and addressed now!

On Thursday of last week, my Cuisinart Flavor Brew 12-cup Coffeemaker, model DCC-750BK caught on fire. I started the pot's brew cycle and stepped into another room. While brewing coffee, the coffee pot began began making a loud buzzing sound and I could smell burning plastic. When I re-entered the kitchen, smoke was pouring out of the brew plate area at the bottom of the device. The brew plate was glowing bright red and small flames/sparks were coming out from beneath the front area of the brew plate. It was very frightening! If I hadn't been home, there would have been a fire and smoke damage.

My coffee maker was purchased just over a year ago. It has an automatic shut-off. Per the box, it has a "limited 3-year warranty." I'm still researching what that means. With all these reports of electrical fires/malfunctions by Cuisinart coffeemaker, it is criminal that Cuisinart has not had a coffeemaker recall and publicly warned consumers about the potential fire hazard.

We bought our coffeemaker 5 years ago. We were quite happy with it, and keep it clean and in good working order. Two days ago, we noticed it only brewed a half pot of coffee, and then shut off. I thought it was the plug in our kitchen, because after we let it sit for a while, I plugged it in at a different plug, and it worked fine. Then yesterday, we plugged it in and it worked for a whole pot, but when my husband went to get coffee, he noticed a funny smell, and when he removed the pot, the whole bottom of the glass pot fell out and hot coffee went everywhere including his arm.

It's a good thing he was close to the sink and cold water. We went in search of a replacement pot, which we found for $30.00, but this morning, when we made coffee, the whole scenario happened again, with the pot shutting off halfway through. We moved it to another plug, and then we noticed the smell of burning wires, and saw smoke coming from the top of the coffee maker. We wonder how many house fires have happened due to these pots. Shame on you Cuisinart for allowing this problem to go on this long. So, now we have a new pot, but a non-functioning coffee maker. We have many Cuisinart appliances, but now we won't trust any of them, and you can bet we won't buy another one!

After 18 months of reliable service, my Cuisinart DCC-1200 stopped working this morning. The brew light and clock were on, but nothing happened. Reading all the other complaints, I am extremely grateful not to have discovered a fire, but I too will not buy another Cuisinart coffeemaker. The comments from others regarding the company's customer service are outrageous - they should absolutely recall the products. Maybe they should stick with food processors from now on.

Bought a Cuisinart SS-700 less than a year ago. Last week it started making strange noises so we unplugged it since we were going on vacation. Upon our return we plugged it back in and made several cups of coffee. This morning, while drinking our coffee, it started making loud noises again. Before I could get into the kitchen to unplug it, it started brewing water everywhere. The unit was very hot and smelled like wires were burning. Tried power switch with no luck. Pot wouldn't turn off until I unplugged it. Had I already left for work the house would be burned down. Many complaints and still no recall. I am ashamed of Cuisinart. They offered me a replacement for $10 plus I had to pay shipping. Horrible customer service and I wouldn't trust another product from them.

I have a Cuisinart 12 cup programmable coffeemaker (Model DCC1200) purchased in January 2011, from Bed Bath Beyond. On New Year's eve, Dec 31, 2011, after brewing a pot of coffee, the coffeemaker began popping/sizzling with an accompanying smell of burnt plastic/rubber. The heating plate was extremely hot. The coffeemaker switch was in off position.

I pulled the plug, noting the wire was hot. I tested the electrical outlet, which was okay. Luckily, I had been present during this malfunction, or else a fire would have likely ensued. In researching the Cuisinart coffeemaker of the same model, I was surprised to see similar complaints. I returned the coffeemaker to Bed Bath and Beyond, and was provided a refund with no problems. Based on other complaints, this is clearly a defective product, which should have been recalled.

My Cuisinart DCC 1200 wiring burnt up! My coffee maker is less than a year old and I want satisfaction from the company. Can I return this to the place I purchased it or will Cuisinart make this good? Someone should make this right for the price I paid for the product. With all the complaints on this site, why has Cuisinart not recalled their product? Thank you.

Purchased a Cuisinart Coffee Maker for our office less than 1 year ago. This morning, 1-31-12, the girls in the office heard a crackling sound. Upon further investigation, smelled strong electrical burning and discovered smoke pouring out of the coffee maker, Model CBC-00, Serial 00825 h. Good thing we were here!

It has very poor carafe design/construction, the Coffee Plus 12-Cup Programmable Coffeemaker with Hot Water System. The top of the carafe is loose. I was pouring a cup of coffee, thankfully not hot. It was not one of the first pours, so I had to tip the carafe more than earlier in the day when I poured the hot first and second cup.

The top fell off, and the coffee went all over me, my counters, and the floor. I called customer service with concern about this. The first-line employee (Akesha?) was professional and immediately upon my request gave to Michelle, the floor supervisor. I was told that this issue was not known. (I told her "Now it is; I am telling you about it.") There is no known process for reporting dangerous product issues, except to mail the CEO of Cuisinart. She told me that this product has been around since May 2010. However, I just saw commercial about it around November or so. And it is listed as a new product on the website.

I would hate for folks to get burned because of this. I'm very disappointed in Cuisinart's response. Upon further looking at this, we found the top is warped--bad design/plastic. It is next to the hot water dispenser which may be affecting it?

Cuisinart 12-cup coffee pot after less than one year of use caused an "electrical melt down" a few days ago. Had I not been home, who knows the extent of damage it could cause? After checking online evidently this has been a "known" problem!

We own a Cuisinart DGB-700 coffeemaker. This morning, my wife brewed a pot of coffee. We were then leaving to go to the store so we went out of the house. After she was out, she realized that she forgot to take her coffee so she reentered the house. When she went into the kitchen, the coffeemaker base heating element was "glowing red" and smoke was coming out of the bottom. Also, there was a strong smell of an electrical fire. My wife pulled the plug and removed the pot from the base and ran out to tell me about it. I went back in the house and grabbed the coffeemaker (which was extremely hot) and I ran out and put it on the patio to cool. If we had not gone back into the house, I am convinced that our entire apartment would have been on fire and the fire would have endangered the entire apartment building which has more than 20 families.

When I did a search online, I saw that there were complaints about multiple models of the Cuisinart coffeemakers but all described exactly the same situation happening. What made me even madder is that I see that Cuisinart has known about this problem for at least a year and has not issues any kind of recall. I am in public relations in NY and you can bet that tomorrow, I will be sharing this with the NY Media. Cuisinart, you have pissed off the wrong person.

It will not brew. Full pot shuts off. You have to turn off then on again many times to get full pot!

As in all other posts, loud crackling noise, smoke pouring from coffeemaker. Luckily, I was home. DCC2200 model was purchased in Feb 2011. I absolutely cannot believe that a recall has not been issued. I am not hopeful they will honor my refund request. I will certainly not be buying a Cuisnart small appliance in the future.

Shortly after brewing a pot of coffee (10 minutes from turning on), the burner made a crackling noise that drew my attention from the other room. When I entered the kitchen, the coffee maker was engulfed in smoke. I quickly unplugged it and took it outside. I'm just thankful I had not gone to a room further away or even outside. In searching online, I read a high number of very similar complaints posted. I'm concerned Cuisinart has a serious problem with their coffeemakers that needs to be addressed. Mine was a DBG-500BK.

Our Cuisinart Brew Central Coffeemaker Model #CBC4400 (appears to be the same as their Model #DCC-2200) that we purchased from Costco a couple of years back started gurgling and making a cracking noise shortly after we brewed a pot of coffee this morning. The crackling noise continued getting louder and it began smoking and gave off the strong odor of an electrical fire that filled the kitchen. We unplugged it and removed it from the kitchen. Fortunately we were home, otherwise it may have burned and started a fire. Cuisinart would not do anything, saying that the coffeemaker was out of warranty.

This morning my Cuisinart 110 dc coffeemaker that I have had just about one year started burning up. It was an electrical meltdown smell that penetrated throughout the whole house. The coffee was practically at a boil and was sputtering. I unplugged it and my husband took it outside to cool of and finish burning inside.

This appliance needs to be recalled as it can cause severe damage to homes or people if not caught immediately. There had been no prior warning signs or malfunctions prior to this morning, so basically it happened without warning.

This morning, after the coffee pot went off, I smelled en electrical burning smell and heard the pot making a sputtering noise. It started to smoke and I had to unplug the unit and remove it from the house. I purchased the unit less than a year ago and cannot believe it hasn't been recalled yet!

I recently received your Coffee Plus 12-Cup Programmable Coffeemaker with Hot Water System for Christmas. I am so disappointed in this unit because this is one of the main gifts I asked for from my kids. I am a tea drinker and my husband loves coffee only. I always complained to him that I wish I had a hot tea maker like his coffee maker.

Well at first, it was great because I had hot water anytime I wanted. But as time went on, I was a little angry. I always clean the coffee pot with soap and water as well as the basket every day. I can't use the water side anymore because it smells and taste like coffee! I have the filters in there so that is not the problem. Did anyone even think that when you tested this that the coffee's taste would invade the hot water side of the machine? I need to take this back because there is no fixing this. You would have made a better decision by providing a separate unit just for hot water and not attached to the coffee pot. Please let me know if others people have reported the same problem.

P.S: You should have hired a "Tea Lover" to check this out before you put it on the market". I am sure they would have reported that this is not a good idea.

We have a DCC-1200 purchased in 2010. I made coffee this morning, and about an hour after the coffeemaker shut off, we heard a rumbling noise coming from the unit. There was smoke coming from the back, and the coffee heated to the point of boiling. I Immediately pulled the plug to prevent it from catching on fire. I contacted Cuisinart who took the position that this is not a severe enough problem to issue a recall.

This morning our Cuisinart DC-100 coffee maker started sputtering and smoking. I could smell a hot electrical burning smell. The spot on the counter where it was sitting was very hot. I took off the carafe, unplugged it and put it in the snowbank. It was lucky I was home or we might have had a fire or at the very least damage to our counter. This is a top rated coffee maker and from reading other posts. This problem has been going on for over a year. What is being done?

I bought my Cuisinart DCC-1200 at Lowe's in Deptford, NJ exactly 1 year ago. This morning, I made a pot of coffee, and the coffee was dripping into the carafe and the power light went out. I went to check the plug to make sure it was plugged in correctly, and my husband noticed smoke starting to come out of the back of the coffee maker where the cord comes out and then noticed a hot electrical smell coming from the coffee maker. We immediately pulled the plug out of the outlet.

I went online to look up a contact number for Cuisinart and noticed others had experienced the same problem with their Cuisinart coffee makers as well. Luckily, we were home while this happened. Please let me know what I should do with my coffee maker. Thank you.

We also had the same problem with our one year old Cuisinart coffee pot. The coffee was at a rolling boil, heavy smoke, popping, and sputtering noise with burning electrical smell. We unplugged it and put in a snow bank where it continued to smoke. I am so grateful this did not happen while we were away or we would have lost our home and pets to a house fire.

This is my second pot. The coating on the burner peeled within a few weeks of purchase so we exchanged it. But the second pot did the exact same thing. The only reason we kept the second pot is because it really does make the best coffee we have ever brewed at home. However, we will not be purchasing another due to the fire danger. We called Cuisinart who told us to bring the pot to the store we purchased it at and get a replacement. We insisted for a refund. We are lucky the store manager agreed, as the clerk said it was not the store policy.

We also asked Cuisinart why there has not been a recall on this product. We were informed that this is the first complaint of this type they have had on this product. Clearly from reading the posts on this site, that statement is not true. This reflects badly on the company itself. I will not be purchasing Cuisinart products of any kind in the future.

Coffee pot started to smoke from the back of the machine where the plug is. It has an awful smell. This is so dangerous I cannot believe they haven't had a recall.

My husband and I were reading the paper when we heard a boiling noise (coffee in the carafe was boiling away), by a few seconds later, smoke was pouring out of the base of the coffee pot (stainless steel less than 2 years old, made good coffee). Strong burning plastic smell, heavy smoke, carried it outside. If it had been unattended, our whole house could have burnt down.

I emailed Cuisinart but have never even heard back from them. I would warn anyone with this pot not to leave it plugged in unless you are in the same room. Two or three minutes later, we could have had a massive house fire. I used to leave it on when I went to work in the morning because it had an automatic shut off. We are so lucky this happened on a weekend.

This morning my 1 1/2 year old Cuisinart coffee brewer started smoking from the bottom. I quickly turned it off but the smoke and popping increased. I unplugged it and ran outside to put it in the driveway where it continued to smoke for about 8 minutes. After checking online, it looks like they won't recall this product until it burns down houses and/or causes deaths.

I purchased a DCC-1200 series coffee maker on December 1, 2010. Until this morning, I was extremely pleased. My husband went to the kitchen for a refill and the coffee in pot was boiling, smell of burning wires permeating kitchen. It was unplugged from the wall, carafe was put in the sink, and the offending unit was removed to the outside.

At first, I thought it was a freak accident. No problem, I have the receipt, and it's under warranty. But after reading other complaints on this site, there will be no replacement requested from Cuisinart, except for our purchase price! Incredible that so many complaints, all within the same time frame from purchase to poof, can go unnoticed by Cuisinart. I will also contact Lowe's to alert them of a definite problem with any remaining units they may have in stock. Like everyone else, I was disappointed and back to the old reliable Mr. Coffee.

Our Cuisinart coffee maker, model DCC-1200 just started to smoke where the wire comes out of the back of the machine. This occurred just as it finished brewing a pot of coffee. We immediately unplugged it, but it smoked for several minutes after that. We let it cool down and tried to plug it back in, but it now doesn't work. Luckily, there was no other damage to the kitchen other than the loss of the coffee maker.

In rating this, Cuisinart does not deserve a star, but I had to chose at least one star. You need to put on this form "negative stars"! This is a copy of a letter I email to Cuisinart: "We made our pot of coffee as usual today and after the pot was finished brewing and before we served from it, it made a popping sound. The sound was much like the noise it makes if there is moisture on the bottom of the glass server, but much louder. It caught my attention and as I looked over at the pot I saw smoke coming out of the bottom. At first I couldn't believe what I was seeing. By the time I went over to unplug it the smoke was rolling out and I could hardly breath. It seemed to get worse even as I unplugged it and it was evident it was on fire. The smoke got worse and we put it in the sink to run water on it. Needless to say that stopped the smoke."

We have the receipt. What is required to get a replacement? Or refund? We are worried that this is a defect and should be reexamined by your company to determine if this is cause for a recall on this unit design. Had we not been in the room we feel we would have had a full scale fire on our hands.

Our serial number is CM 91217, DCC1200 purchased at Bed Bath and Beyond, April 29, 2011.

I had my Cuisinart DC-1100 coffee maker for exactly one year. I did my normal routine of making a pot of coffee this Sunday morning. Just after the pot of coffee was make and before I could even grab a cup of coffee the machine started smoking and filled the kitchen with burnt electrical smell. The whole machine was smoking and you could tell there was a fire inside of it. I rushed it out to the patio where we had to run the garden hose over the machine to stop all the smoke that was coming out.

Wrote to Cuisinart about the issue but did not request a replacement. Why would I want something that could have burnt my house down like all the other complaints I am reading on this website? They really should recall this product. Glad it was Sunday and we were around the kitchen making breakfast instead of doing other things in which we may not have caught the fire in time.

I bought my Cuisinart 12-cup coffee maker series (Model DCC-1200) in November of 2010. As of January 6th, 2012 my coffee maker started smoking and burned up. I only owned this maker for 13 months.

I purchased Cuisinart 12-cup programmable coffeemaker model DCC-1100 in November 2010. Serial #00323. Today while I was cleaning the kitchen after breakfast, I smelled an electrical burning smell that kept getting stronger and stronger. Although our coffee maker was "OFF" but still plugged in, it was getting hotter and hotter with steam coming out of the back and the coffee remaining in the pot was almost boiling! The counter top underneath was very hot and luckily it did not melt too! Had I not been right there when this happened, it would have burned my kitchen that we just remodeled last year. I would urge Cuisinart to recall this model!

This morning my Cuisinart DGB-500 series coffeemaker starting making sputtering noises and emitted burning electrical odor. I went to the coffeemaker and noticed that coffee boiling in the carafe and smoke coming from the area where the cord is inserted into the body of the machine. I immediately unplugged it and put it outside so it didn't burn my house down. I did an internet search to see if there had been a recall issued and was surprised to find a large number of people had the exact same experience as I did. Add another one to the list. I will never buy another Cuisinart coffeemaker again. This was a very scary experience. Thank goodness I was in the same room as the coffeemaker when it happened. I shudder to think what could have happened.

I have a Cuisinart DCC-1200 Coffeemaker, purchased 14 months ago. It has a 3 year warranty. After brewing coffee and letting it sit on warm, it started clicking and then smoke started billowing out of it. I unplugged it from electricity, but the smoke continued. We had to run it outside because it could have started our kitchen on fire.

We called Cuisinart and they had no record of any issues with machine. They would only replace our machine with the exact same machine, with no improvements concerning smoke & fires. We mentioned reading about this exact issue online and asked for the customer service agent's manager. I sat on hold for a time, but they will replace it with a different model. We have to pay shipping back to company. Hope it's better and won't burn our home down. They should really recall this coffe maker or keep records of complaints.

We purchased our Cuisinart DCC 1100 in June of 2011. While preparing breakfast this morning on new year's day, we noticed first a sizzling sound and then the awful smell from something electrical burning. It turned out to be an electrical fire in our DCC 1100. Glad we were home when it happened. I wonder why a recall has not been instituted.

Won't be returning the unit for a replacement, we have to pay postage and then prepay $10.00 for return shipping and handling. After reading other complaints, it appears we'd just receive another defective unit as a replacement. We will take the money and apply it to the purchase of some other brand. The greater question is why would I buy other Cuisnart small appliances?

This morning, I made a pot of coffee using my 1.5 year old Cuisinart Classic 12-Cuo DCC-1100 Series coffee maker. I happened to be sitting in the next room in front of my computer. I heard popping noises coming from the kitchen. I thought it was my ice maker, but I stepped into the kitchen just to make sure. By then the coffee maker was smoking and my kitchen was filled with an electrical/plastic burning smell. I immediately unplugged the pot, removed the carafe and placed the smoking pot out on my deck.

This could have been disastrous. I calculate that it was seconds away from the pot bursting into flames. I was fortunate that this was a Sunday, because like another post, I usually grab a cup of coffee and head for the shower. I was appalled when I discovered the complaints on this website. I am reporting this to the U.S. Product Safety Commission. I urge others to do the same before someone loses everything in a fire, or worse, someone is killed. Happy New Year Cuisinart! You dodged a bullet again.

Two years ago, we bought our Cuisinart grind/brew coffee maker to replace a Mr Coffee machine which had served us well for over 25 years. Today, the Cuisinart began popping and smoking. My wife saw what was going on and quickly ran and took the pot off the warmer and noticed it was glowing red. She quickly unplugged it and ran out the back door to get it out of the house.

Shame really, we paid $169.00 for this unit which was to be an upgrade for our remodeled kitchen. After finding so much about this particular brand of coffee maker having an alarming number of fires and malfunctions, we will not be buying another one from this company.

Poor success purchased 3 DCC-1100 models each quit before warranty. Ran out last one on 12-27-2011, popped, cracked and began to smoke up the house. On 12-22011, I purchased new one. When opened up box, it had broken charcoal filter holder. Promptly, I called customer service and was told no problem and no recall was in effect. Poor product. Everyone cannot be wrong. This product should be pulled from shelves.

Like so many others, our Cuisinart DCC-1200 (roughly 18 months old) began to crackle then the smell of an electrical fire and smoke poured out of the bottom of the unit. Thankfully, we were home and standing right there and were able to remove it before it caught fire. I called Cuisinart customer service and asked if they knew of any issues with this model to which he said "none." I mentioned that they may want to check the web as hundreds if not thousands have had the same problem. Their customer service was worthless and I will never buy another Cuisinart coffee pot.

The expensive coffee pot leaks and doesn't produce full pot of coffee. Mine is out of warranty. But there seems to be multiple people with similar issue that are in warranty, but can't get replacement unless they claim to clean it with vinegar every 1-2 months.

I bought a Cuisinart coffee maker with a 3-year warranty. It worked great for 2 years and all of a sudden stopped working. I was not a heavy coffee drinker, so not much use. I called to get a warranty with RMA but the woman I spoke to asked me how often I run vinegar and water through to clean it. I said about every 6 months. She said it would not be covered because I must do that every 1 to 2 months. After hanging up I checked the manual. Neither the warranty nor cleaning and maintenance sections cover that.

The decalcification section states it should be cleaned periodically with vinegar and water. This is clearly a means to prevent having to replace anything under warranty. Unfortunately I had already replaced it with another of the same model. For something that costs $49 (probably $20 their cost), they lost my business for any Cuisinart product. Very poor business decision. Walking it to the dumpster now.

I purchased my first Cuisinart Coffee Maker and I'm extremely disappointed! After using about two weeks, it began to not make coffee due to coffee grinds somehow blocking where the coffee drains into pot. This causes a backup of water in the coffee grind basket, which in turn runs all over the counter. Obviously, I did not keep my receipt in order to return, otherwise it would have gone back. All I can do is let others know this is a terrible product. I will not purchase another Cuisinart.

This is not a complaint, but a request for information. I have a Cuisinart cordless rechargeable hand blender which is perhaps six to seven years old. It no longer will charge enough to blend much of anything. Is there a remedy for this or should I just figure that it has done its work and it is time for a new one? Thanks.

Cusininart coffee maker caught fire. Not only has it not brewed hot coffee for a while, but it has made odd noises for a while. What a lousy machine that cost too much money at Williams-Sonoma.

I purchased a Cuisinart DGB-550 Coffee Maker/Grinder at Macy's (on vacation) in March 2011. I paid $119.00 for it on sale. On December 1, I smelled wires burning and my pot quit. Obviously something overheated in the internal mechanism and the pot died. I was very disappointed. I replaced an old Bunn coffee maker with the Cuisinart. Good thing, I held on to the old Bunn. I pulled it back out and I am still using it. Cuisinart is very overrated and overpriced.

My Cuisinart DCC1200 turned completely off 2 days in a row and on the 2nd day. My coffee pot was completely off and the coffee left in the pot started to boil and sizzle, and the bottom was extremely hot and smoking like crazy. If I wasn't home, my house would have burnt down. I was a little disappointed when I called them, they are sending me the exact same model to replace it. I don't want another one, it's too dangerous.

I bought my Cuisinart from Kohls Department Store and will never buy another one. When you grind the coffee and water starts to drip into the pot, the coffee basket flies open, and water and coffee goes everywhere. This has ruined my counter top and floor. I'm going back to my Mr. Coffee!

After almost 2 years of using my Cuisinart Grind and Brew DCC790 without any problems, today it caught on fire. Thankfully, I was just a room away when it started and I was able to put the burning appliance outside quickly. After smoke filled my kitchen, I have a distinct burning smell of a plastic that still lingers in the air. If I had gone to the shower after my first morning cup as I usually do instead of starting a load of laundry, I would not have been able to catch the fire so quickly. Reading all the other reported fires of this product, I believe it should be recalled and the public notified about this very dangerous product. Do we have to have a death or a house burned down before this product is recalled?

I have a DCC 1100 model that is 2 years old. We smelled the coffee pot having burning wires the other morning. Luckily no fire came from it. I have another one that is 3 years old that I am using but I am very hesitant to continue with it. I love the coffee but do not want to risk of a fire.

We purchased the DCC 1200 model about a year ago. This morning when I turned it on, the light came on but that was it. The clock works, light works but it will not brew coffee. Thank God it did not catch fire. We pulled out our old coffee pot that we kept. Will not purchase another Cuisinart. Don't want to burn our house down.

Today, my DCC-790 Grind and Brew coffeemaker started smoking from the heat plate. Luckily, I pulled it outside before it could catch fire and do damage. I started researching this online and found hundreds of complaints on this and other models of their coffeemakers smoking and/or catching fire. I called Cuisinart and since it was still under warranty, they offered to replace it but wanted to charge me shipping for both ways! I complained a bit and she offered to pay the shipping to me but I still had to fork over $10 to ship the bad one back. How ludicrous! I asked for a supervisor and Doug came on. After arguing about it a little more, he agreed to cover shipping both ways. While I appreciate Doug's attention to the matter and why I gave the overall rating, it still frightens me that while there have been so many complaints of fires and potential loss of property and life, according to Doug, Cuisinart has not heard of any of these complaints! What needs to be done is to fix this and avoid someone getting hurt?

Just this morning I started to smell smoke and realized it was coming from my coffee pot. I went to pull the plug and the machine kicked off before doing so and smoke was rolling out of the top of it. I took the glass pot off and ran the rest outside in fear of it bursting into flames. I was in tears just thinking about what could have happened, had I not been home. I immediately got online to do some research on the Cuisinart DCC 1100 Coffeemaker and came across this site with the same complaints. Is it going to take someone's house to burn down to pull this model off the shelves or what? I really hope these complaints are not just to vent, but to actually get something done with products that could cause potential harm or death for that matter.

This was our second Cuisinart coffee maker in 1 and 1/2 years. The first one just stopped working when it was almost a year old. Today, our second one started smoking and turned bright red on the metal base. I grabbed the coffee pot off because I feared that it would shatter with the extreme heat. The element had been on high so I turned it to medium. Then a few minutes later, I noticed it had turned itself off. Now, it will not turn back on. It is dead.

3-month old coffee pot stopped working after being just used 3-4 times a week. I guess I'll switch back to Mr. Coffee.

We purchased another maker Cuisinart CBC-00 series on 3/7/09. Just last week, it stopped working too. It will not come on to start the brew process. My wife went out and purchased another maker (same kind) we have been using an older Bunn maker that I pulled out of our RV until we could get the Cuisinart replaced. It has been a week and the new maker is still in the trunk of my wife's Camry (unopened). After reading all of the reviews tonight on this site, I have instructed my wife to return the new maker for a refund. I do not want my house to burn down with my kids inside it. $90 is not worth losing everything we have worked our ** for. Sorry Cuisinart, our Bunn maker is 10+ years old and still has no problems with it. I think we paid $25 for it and it still works.

I have used Cuisinart coffee makers for many years. I recently purchased a new one at Bloomingdale's and when I got it home, I noticed it came with a thermal coffee pot. I have always had a glass pot. Now, when we make the coffee in the morning after brewing the electric plate shuts off, but the coffee is not hot. My husband has to microwave the coffee to make it hot enough. What is wrong?

I also have a Cuisinart DCC 1200 that caught fire. Just like others have stated, we had just finished drinking our coffee when we heard a popping noise in the kitchen. When I went into the kitchen, the base of the coffee maker was on fire. If we had not been home, we could have lost our home, possessions and pet. What can we do as consumers to go back at Cuisinart?

Cuisinart makes really good small appliances but their coffee maker falls short on quality. Any suggestions on how to remove the rust or should I just live with it or buy a new coffee maker (non Cuisinart).

After extensive research and glowing reviews, I bought a Cuisinart 1100 coffee maker about a year ago. It has made very good coffee, but this morning it did its burning acrid smell thing. Went outside for about 2 minutes, came back into the house and the smell was overpowering. We finally traced it to the coffee pot, unplugged it (it had already turned off), and dumped it outside. I googled about the acrid burning smell. Should I be concerned? Wow! What an eye opener to see how many had had the same problem. Obviously, this model needs to be recalled before some serious damage occurs.

What's up Cuisanart? I'm going to get you back somehow, some way! Your coffee pot caught on fire today and I have 3 kids. Take this as a threat, but when I read the complaints of the previous people and found that I had to rush my coffee pot out the door to eliminate the fire hazard to my house, I take that as a threat as well to me and my family. You have heard the warnings from the previous postings and if I need to file a civil claim to reap the returns of what you have caused, I will. Do not buy this coffee pot, it could kill you and your family!

I have had my Cuisinart coffee maker for one year. It suddenly stopped working this week, although the lights go on. The motor has stopped, by which I mean it does not heat up the water or do anything. Now, I am reading online that many others have had similar experiences. This was the $80 plus coffee maker and this is not acceptable. What recourse do I have?

My DCC-200 suddenly stopped going through a complete cycle. Instead of brewing 12 cups, it brews about 6. I have to shut it off and run it twice more to get a full pot. I have cleaned it thoroughly, but to no avail. I bought it because of the handy dispenser and loved the concept, but am now frustrated and concerned about the safety of the machine.

The first 12 cup, fully programmable, lasted just over a year and "burnt out". The 2nd one lasted less than a year and just stopped brewing despite all lights and clock working. We enjoyed it while it worked. But between what I've read and my experience, it is time for a change.

Purchased two Cuisinart DCC-1200 Series coffeemakers. First one lasted a little over a year. Second one purchased in March 2010 (1 year 8 months ago). This one started leaking out of the bottom of the coffee maker after making a popping sound. Return policy requires I pay for shipping and send them $10 for return shipping and they may repair it. Will not buy another one of these products again.

We purchased the DC 1200 Cuisinart Coffee Maker last November. This morning as the coffee was finishing up brewing, there was a popping noise, a flame, and smoke coming from the base. We immediately unplugged the unit and the flame went out. The smoke persisted for a good half an hour. If we were not home, there is no telling what the state of our house would be in right now. I can't believe this product has not been recalled, based on all the similar stories I have read here.

We can no longer use it. It could have burned the house down, if we weren't home. This was not a cheap coffee maker, and we have only had it for nearly a year. Other coffee makers I've had, lasted over 15 years.

My Cuisinart DCC-1100 automatic drip coffee maker was a little over a year old. Immediately after making coffee, it began to make a popping noise that sounded similar to the sound it normally makes when condensation drips down onto the heating element. The noise continued until I went to check and discovered that white smoke was pouring out of the base and there was the acrid smell of an electrical fire. I picked it up and ran out of the house with it trailing smoke. Whew!

On February 7, 2008, we purchased Cuisinart Fine Stainless flatware for $66.54 and then bought a second set on April 7, 2008 for $142.82. It is rusting and spotting. I wish a refund. I thought because it was Cuisinart it would be a good brand. Also my Cuisinart Coffee pot-- the hot plate is rusting.

I really enjoyed the Cuisinart Brew Central 12-Cup Programmable, however it stopped working shortly after about 10 months of use. I flipped the switch to brew, and while the red light comes on, nothing happens. I have tried cleaning it but to no avail. This has been really frustrating for me as I feel my product should have lasted much longer.

Up until yesterday our Cuisinart Coffee Maker DCC-1200 purchased in January 2011 worked as advertised. Everything was fine. Today, it decided to stop working. No fire or smoke. But no coffee either. I called Cuisinart customer service. They will mail us a new one (hopefully manufactured to a higher, safer standard) for $10 shipping cost. After reading all these complaints, I am going to church to thank my higher power that nothing serious happened.

I had coffee makers, and they were model DGB-700BC. The first one just stopped grinding. I bought another; three years after, it caught fire. I see that other Cuisinart products that heat has similar issues. I will not purchase any more of their products again.

I have a Cuisinart Coffee maker, Model 1200. At 15 months, it started burning plastic on one morning. There was overwhelming stench, smoke. Luckily, we were home. We unplugged it and took it outside. Web search shows numerous similar reports. It seems that this should be a recall unit.

My Cuisinart DCC-1100 almost caught fire. Good thing I was sitting here. It started making all kinds of noise then I realized the light to brew or keep heating was off and the clock was not showing. Next I realized smoke was coming from it. It was 14 months old.

I've had the exact same experience as everyone else has described with my six-month old Cuisinart DCC-1200C series coffee maker. The "popping" sound, the smoke billowing out of the unit, and the overwhelming smell of burning electrical. Like many others, we also are grateful we were awake and able to run the unit out into the backyard before anything more serious happened. I emailed Conair (apparently a parent company of Cuisinart), and refused to pay my own money to ship this defective product to them. They sent FedEx to my door to pick up the unit for "research and analysis" purposes and have promised me a different appliance for compensation. (I refused to have another of their coffee makers in my house). It was a week ago that they took possession of the coffee maker, and I haven't heard a word since. I've kept all documents and correspondence and am prepared to hold them accountable. I'm shocked that this scenario keeps happening, and they don't recall this clearly defective product.

The Coffee maker was caught on fire (Cuisinart Brewmaster DCC-1200). I have only had it 3-6 months. These are a safety hazard and should be recalled.

Same story as others. I walked into the kitchen for my second cup of coffee to find my Cuisinart DCC-1200 series coffee pot smoking and a smell of an electric fire. The only damage was to the coffee pot and the company will not recall or refund. I want a refund, not another fire hazard! Cuisinart is clearly at fault.

I also have a repeat story! This morning, all of the sudden, I heard a cracking and popping noise coming from the other side of the kitchen; I turned to see smoke pouring out from under the coffee pot. It was set on the timer but I had gotten up early or I would have been in the shower. My home was almost burnt down! There needs to be a recall with a refund. $149.00 call pot should imply quality and safety.

Nine months ago, I purchased a Cuisinart DCC1200 coffeemaker. This morning, about 45 minutes after making coffee, my wife noticed a crackling sound and burning smell coming from the kitchen. She found that the coffeemaker was smoking heavily and the coffee in the carafe was boiling. We immediately unplugged the unit and threw it outside. The house is still permeated with the odor of burnt wires. From reading the site, I see that I am only one of the many with this identical problem. This is obviously a defective product and would undoubtedly have started a fire if we had not been at home. But apparently, Cuisinart chooses to do nothing about the plethora of identical complaints about a potentially life-threatening situation caused by this line of products. To add insult to injury, this was an expensive coffeemaker. From reading the experiences of others with the same problem, I am not optimistic about Cuisinart doing anything about it. The unit is still under warranty, but why would I want this coffeemaker replaced with another identical fire hazard? Several people have mentioned that their replacement unit caught fire, the same as the original one.

On 10/19/11, I turned on my coffeemaker to brew. Several minutes later, I heard crackling and saw smoke coming up from the bottom. The coffeemaker was on fire inside.

This morning, I prepared the coffee pot and set it to brew. It brewed coffee. Just before I was ready to leave the house, I heard it crackling/popping and went to check on it. The light was off and I smelled electrical burn. I turned it around and saw smoke coming from the base where the cord originates. I grabbed the pot and threw it outside onto the grass and saw it continue to smoke. I have had this pot for at least 5 years.

My Cuisinart DC-1100 is a little over a year old. For the past week, I have been hearing some crackling noises from the coffee pot (more than normal). I just thought it was condensation drips hitting the heating pad, so I have been turning it off when I hear that. Now, my coffee maker does not even turn on. I am fortunate that I didn't have a fire like the other stories. I thought Cuisinart was a good brand, but in reading the other complaints, and Cuisinart has not even recalled this unit? I don't think I can trust Cuisinart any longer. It's a good thing I was shutting off the unit when hearing the noises. I normally forget and let it "auto shut off" when I leave for work.

It is Sunday morning 10-9-11 at 7:30, I had my first cup of coffee and was in my den, when I heard crackling coming from the kitchen. I investigated and saw my Cuisinart coffee pot smoking and there was an electrical fire smell. I placed the unit outside and opened the windows up to get the horrible, unforgettable smell out. I called Cuisinart but they were not open yet, as they take calls at 9AM EST. This unit is relatively new. I googled Cuisinart coffee maker fires and this site came up and I am glad it did as there was another incident with a coffee pot, same exact circumstances on 10-5-11. I will follow up with FDA and Cuisinart.

Less than a year ago, we purchased a Cuisinart coffeemaker model DCC-1100 in black. This week it almost burned our house down! Something malfunctioned in the heater plate. It started making a clicking sound and the coffee in the pot was rapidly boiling. You could smell burning electrical wires. We immediately unplugged the unit before it caught fire. It was just fortunate we were in the kitchen at the time and not in the shower, as we frequently use the timer feature to wake up to a fresh brewed pot of coffee every morning.

I heard a crackling noise in the kitchen shortly after making coffee. My husband went to investigate and found the coffeemaker smoking and on fire! The smoke smell was an electrical. Thank God we didn't leave and go to work when this happened!

Cuisinart said that the only thing they would offer is another coffeemaker. No way! I wanted a refund.

The coffee machine started making a crackling noise and awful electrical burning smell. Smoke started coming out of the back of the coffee maker. I threw the coffee machine outside.

I bought the Cuisinart Mini Prep Plus Food Processor. I just turned it on for the first time, and it does not work. I lost my receipt and the store will not credit or refund my money with no receipt. I am out $30.00.

I own a Cuisinart DGB-550 Series Grind & Brew Automatic Coffeemaker. One day, while using it, I heard a crackling sound and what smelled like burning wires. Our Cuisinart had smoke coming from around it. It was very hot so I unplugged it. Later, I tested it and the unit's hotplate was dead. It is now useless. We have to buy a new coffeemaker after less than two years. These are pricey units and should not have dangerous wiring and/or circuits. It was very scary--and expensive. We are furious with Cuisinart but thankful that I heard and smelled the meltdown before our home caught fire. It was inexcusable.

I made coffee and took a shower but when I came back to the kitchen, it smelled like melting electrical wires. My coffee maker was boiling the coffee and smoke was coming out of the warmer part. I immediately unplugged it and let it cool off. Something must be wrong with these coffee makers!

After 2 years, my Cuisinart 8 Super, just fried itself. I am sad to say that they have followed the rest of the world's lead in making products with a very carefully designed in lifespan and a short one at that. I have several other Cuisinart products in my kitchen at this time, but will be buying no more of their products.

Model DCC-1100 Coffeemaker. This is a replacement unit sent by Cuisinart. The first unit stopped working weeks after being purchased. We auto-brew coffee every morning at 6:30AM. This morning at 7AM, I noticed an electrical burning smell and popping noises coming from the kitchen. Upon investigation, I found the coffeemaker was smoking profusely from the base and back. I ran outside with it, hosed it down, then went back inside. 20 minutes later, it was still smoking. I cracked the base open with a hammer and hosed it out completely. After it cooled, I opened the base and found the heating coil beneath the warmer had begun to melt and burn the interior of the unit. If I had not been awake when this happened, I cannot imagine the consequences.

The Cuisinart product I own is a CTO 390 toaster oven. The product has a blatant design flaw in its door handle. While the handle itself is heat-resistant metal, it is attached to the door with a metal strip that reaches temperatures of several hundred degrees. When grabbing the handle, it is practically inevitable that one is going to burn one's knuckles at some point. When I called customer service to inquire if they had any heat-resistant stickers or some other workaround for their shoddy engineering, I was told that my best recourse was oven mitts. Of course, anyone willing to attempt that inconvenient "solution" will find their fingers too bulky to grab the handle at all.

My Cuisinart coffee maker is about 1 year old. I was in my home office when I could hear a crackling sound coming from the kitchen. My coffee maker was smoking and the coffee in the pot, about a cup, was actually boiling! I could smell a terrible burning plastic smell.

I unplugged the unit and smoke continued to come from the element and the back of the unit. I thought I was going to have to throw it outside! Thank goodness I was home.

The cutter blades quit working on my 1 year+ old blender. I called Cuisinart and they shipped me new parts right away.

My Cuisinart DCC 1200 which is less than 1 year old is in the trash. It stopped working and had crackling sound. I am bummed. I spent about $80 on this coffee maker, and unfortunately, I did not save my receipt; otherwise, I would try to return it and get my money back.

We have a Cuisinart 1250. It is the one that has the grinder built in. The past few days, all of a sudden the coffee maker off the grinder starts up all by itself. I unplugged it for a while and it did it again after I plugged it back in.

Cuisinart was called and they charged me $10 for a replacement under warranty and then I have to pay to ship the old one back. Great warranty you have there. Scared to use it now or leave it plugged in.

My Cuisinart DCC1100 started smoking and smelling like an electrical fire. I unplugged it and put it outside. I called Cuisinart to see if there was a recall. They said, "No", but it was still under warranty, so they would send me a new one. Now, I am reading all these other complaints. There is a problem with this coffee maker.

I have a Cuisinart Brewmaster coffee maker. It is less than 2 years old. It caught on fire. There was smoke streaming out of it. The unit was extremely hot.

I purchased a k-cup coffee maker less than one year ago and paid $200.00 plus an extended two-year warranty. The machine stopped working so I called them up and was told to give my credit card number for $10.00 charge for shipping new pot. When I received the new pot, I had to mail the old one back at my expense of $25.00 which I don't think was fair; they should have sent a pre-paid label.

On 9/1/2011, an hour after making morning coffee with a Cuisinart DC1100 and while the coffee maker was in 'warming mode', I entered my kitchen and heard a crackling type sound coming from the coffee maker. On closer investigation, I noticed smoke appearing from around the warming plate and the smell of burning electrical components. I quickly unplugged the machine and moved it outside where it continued smoking until cooling down. The coffee maker is now in the trash.

I was to get a $10.00 rebate after filling out their form, sending the receipt and cutting out the UPC seal on the box, which I did. I called them because it had been over two months and I had not received the rebate check. I was told that the UPC seal was not enclosed. This was not true as this is not the first time I've applied for a rebate from a company. And I know very well that they want the seal. I also keep boxes to store items in if they do not have holes in them, which this one did because of UPC seal being cut out.

I purchased a Cuisinart Model DCC-1100 coffeemaker on 8/2/2011. This is one scary product. It makes good coffee but when it is turned off, strange things happen. Many times, it beeps once or twice for no reason when it is turned off. Last night, it was turned off but it came back on later and heated the old coffee. Luckily, we caught it because it was starting to smell. We do not trust this product and have to unplug it as soon as the coffee is made. I trusted Cuisinart products but am not willing to take a chance on another of their products.

I severely burned my fingers on the bottom of this popcorn popper. Once the popcorn is done, there are a couple of handles you must squeeze to disengage the top dome which doubles as a bowl. However, in doing so, you're exposed to the heated metal plate. Seriously, this is a very dangerous product. I had to keep my hand immersed in cold water for three hours before the pain subsided enough to go to bed. I have got blisters on my fingers and my wife wanted me to go to the emergency room. Upon returning the popper to William ** on Beverly Drive, I mentioned the burns. But the manager, processing the return, expressed no curiosity as to how her product caused these burns, the extent of the burns or anything.

I have a Cuisinart DCC1200 that is 8 months old. This morning, after pouring my first cup of coffee, I sat down to have my quiet time and heard a sound of something boiling and the smell of electrical burning. I went in the kitchen and the coffee pot burner was smoking. I unplugged it and took it outside. I had to open the windows to get the horrible smell out. I am so thankful that I was home, I have 2 teenage daughters that sleep late; blessed the house did not catch fire.

I reviewed all the complaints and was floored that this product was still on the market. I called Cuisinart customer service and they offered to send me another. I asked if there were any recalls and was told no. I gave them the website for consumer affairs so they could read for themselves just how big of a problem this is. They offered to send me another one. I asked to speak with someone who handled recalls and was told that have no one. I told the lady that I had to talk to someone in charge for fear that a life would be lost sooner or later. She is having their corporate office call me. We'll see if they follow through. Until then, I will not be using Cuisinart!

I have a Cuisinart DCC-1200 coffee maker purchased in May of 2010. This morning while brewing coffee, it started smoking like crazy. We immediately unplugged it and took it outside. For the price we paid for it, seems like it should last more than 15 months. The product should be recalled.

We bought a Cuisinart Classic 12-Cup coffee maker Series DCC-1100 about 6 months ago just for morning coffee. About 9pm in the evening we were watching a movie and smelled a strong wire burning smell that became very bad within a minute. Went to the kitchen to investigate and saw the coffee maker starting to boil and smoke. It was not turned on but was plugged in. We unplugged it and when it cooled enough, got it out of the house. It took a several hours to get that bad smell out of the house. We were so lucky we were home when this happened! After reading all of the same type of posts on this product, I am shocked it has not been recalled. This product is not safe!

I, too, had the same experience with Cuisinart Coffee Maker Model #DCC1100. It started to smoke and, if we had not unplugged it, I'm sure it would have started a fire. We will contact Cuisinart about the problem, but it looks like they should be concerned.

We bought a Cuisinart DCC-1200 coffee maker last August from Bed Bath and Beyond. Today, one hour after, the coffee maker shut off. I heard a crackling sound coming from the coffee maker. Within a couple of minutes, I started to smell smoke and took the carafe off the burner. Almost immediately, smoke started coming out of the top of the coffee maker. I unplugged the coffee maker and smoke continued to pour out of the power cord opening for several minutes. I was very fortunate to be in the same room when the unit malfunctioned, as the unit overheated very quickly.

We got this Cuisinart 1250 as a gift about 9 months ago. The most recent use of it was a scary thing, it started to make a loud ticking / grinding sound, then a lot of smoke, then a very strong wire burning smell. Also, the heat from the bottom started to melt and stain the counter top it was on. I called Cuisinart to tell them what happened. They said, without any questions, they would send U.P.S to pick it up at no charge to me, and send me a replacement asap. I asked if there have been any other report or was there a recall, the customer service person said no. Then I checked consumers, end of story. I would like to know with all the complaints recently, why there was, and still is no recall.

I bought a Cuisinart 12cup coffee maker in feb 2011. had the same item before the new one. i had to buy an new one as the carafe had brown stains all over the bottom. i believe the defect is the coating on the burner does not stop it from rusting. If there is a way I can post or send pictures, please let me know. For now, I am done with your products

Bought the Cuisinart 1220 on December 2010 at Draegars in Danville, CA. On Saturday, July 23rd after drinking coffee and finishing the pot and turning it off, about 30 minutes later cracking sound and smoke started coming from the coffee machine. I went to the coffee maker and confirmed it was off, unplugged it and unplugged it. The warming plate had turned on when the machine was turned off. I turned the vent on and got the smoke out of the kitchen.

There should be a recall for this machine as I found that this is an issue happening with many others.

I purchased the Cuisinart DCC-1200 coffee maker in late fall or early winter of 2010 or 2011. This morning, July 18, 2011, the coffee brewed and then shut off. After about 20 minutes, I heard a crackling sound in the kitchen and went to investigate. The coffee was boiling in the pot! I removed the pot, and smoke started to pour from under the coffee maker. Thankfully we were home when this happened, as this could have been a potential fire hazard. Like many others who have gone online to find some answers, I found many other complaints about the Cuisinart's having this exact same issue. I will contact Cuisinart and see what they have to say. However, I do not want another Cuisinart coffee maker in the home since it appears they have not acknowledged the problem with other customers, nor do I feel safe to enjoy coffee and then leave the house, not knowing what the end result could be. When it did work, prior to today, I was very happy with it and was pleased to see it listed as the top coffee maker of its kind in Consumer Reports this Spring. I guess I need to let Consumer Reports know about this situation.

Purchased the Cuisinart DCC-1200 coffee maker in November 2010. This morning, 7/14/2011, the coffee brewed then smoke started to pour from under the coffee maker. We're fortunate we were in the kitchen when this happened as this could have been a potential fire hazard. Found many other complaints about the Cuisinart's having this exact same issue. Will contact Cuisinart, however I am not sure I want another Cusinart product in the home since it appears they have not acknowledged the problem with other customers.

We had purchased a Cuisinart DCC- 1100 in December 2010 . I can honestly say this will be the last coffee pot I will buy that is from this company as we experienced the unit burning up. You are all right, the smell is horrible. If you value your home and pets, then my advice is for you to think twice before purchasing a Cuisinart!

Until now, I am still trying to clear the smell and my sinuses.

I too have purchased a Cuisinart DCC-1200 coffee maker. It worked great for the first nine months. Last night I brewed a pot of coffee and luckily was sitting in the living room where I could hear the coffee pot making very loud gurgling and popping noises. Went into kitchen to check out the unusual noises and found the coffee maker smoking from the bottom. I unplugged it and the smoking stopped after a minute or so. I am very fortunate this did not occur in the morning when it had been programmed to brew as I often do.

Having read on this website the exact problem occurring repeatedly Cuisinart has a real problem and a huge potential liability. Having also read repeatedly the amazingly poor response from Cuisinart when the problem was reported I don't expect any support from them, but I dont' want another cuisinart product anyway. Although a refund of for the purchase price of their know defective product would seem approprite.

*fully programmable

The was purchased in December 2010. It has worked well up to this point. Whenever I brew coffee, it leaks out of the lid no matter how gentle I set the filter system.

My Cuisinart DCC-1200 coffee maker, burned up this morning. Right after making coffee with it, I noted a burning smell in the house. Went to the coffee maker where I found all the lights off on the unit but the warming plate was burning up and the coffee in the carafe was boiling. I immediately unplugged the unit, took it outside. This product is a fire hazard! I noticed that many people have complained on this site about the same thing with their Cuisinart products.

This product is a wonderful product if you can manage to keep it running. My son researched this mixer before purchasing it and had great reviews. It was purchased for me for my birthday in November 2010. I have used it 3 times and when I went to use it to mix a cake mix the fourth time, the mixer stopped working. When you press the start button, the beater will turn half a turn and shut off. When I contacted Cuisinart to have this item repaired "under warranty," I found out that I have to pay to ship the item to them and enclose a check for $10 to have it repaired and shipped back. They do not pay for shipping. I find that this is really bad customer service.

I bought a Cuisinart coffee maker last May 2010. About 5 months later, one morning, I made coffee as usual. About an hour later, I heard a noise in the kitchen, and I found the coffee maker was almost melting in the bottom--the bottom plate was all red, and smoke was coming out of it. I then contacted Cuisinart, and they told me that the product I have had a defect. They gladly shipped me a new one with the condition of me paying the return cost of the defective one.

Surprise, the replacement one also had a smoke coming out of it this morning. it has been about 5 months since I received the replacement one. Wow. This is a fire hazard. I programmed my coffee maker in the morning, and I don't get up right away sometimes. I am scared that I will be waking up to smoke and fire one morning. Please do not buy Cuisinart coffee maker. I am going back to my cheap $15 coffee maker. :)

We purchased a Cuisinart DCC-755 10-cup Coffee Maker from Costco less than a year ago. Over the last few days it made a buzzing noise when turned on to brew. After a minute or so, the noise would stop and the coffee brewed fine. This morning it did the same thing. I left the room to do something and when I came back in, it was smoking from the base. I immediately unplugged it. I then unscrewed the base to make sure it was not burning inside. There was a white powdery substance concentrated in one area where I could also see melted plastic.

This is just like so many other Cuisinart coffee makers I have seen reported on this site and other sites. I contacted Cuisinart and got the same "haven't heard of that". When I pointed out all the websites, including this one, where complaints have been sited, the customer service agent, Mead, said they had no knowledge of these sites and that the complaints of smoking coffee pots was under 1%. Hmm... if they sell only 10,000 units, that is still 100 coffee pots that could start a fire and kill the people living in the house. So he basically said this was an acceptable percentage.

He gave me the standard "mail-it-back-to-us-and-we-will-look-at-it", but then informed me that by simply taking the base off my warranty was void. I removed 4 screws and the base comes right off. It has no wires or components on it. So, only thing to do is write this complaint and vote with my pocketbook, which means no more Cuisinart products in this household. Recommendation to anyone considering a Cuisinart coffee pot-- don't put your life in their hands.

I own a Cuisinart Coffee Maker. I made coffee as normal this morning and later came into the kitchen. I heard the coffee boiling in the pot and as I took the pot off the base, the bottom and the back of the unit began to smoke. I unplugged the unit immediately and put it into the sink and poured a cup of water onto the base to cool it off. Unfortunately, the unit sent a very heavy, strong odor around the house which has taken hours to dissipate even with the windows open and the stove fan on. The odor has induced asthma in me and even at work, I could still feel the effects for hours. I will not use the maker again and I am personally not interested in being given a new unit if I take it to the store or call the company because I am scared.

I received a DC 1100 Cuisinart coffee pot for Christmas 2010. Its been about 3 months of using this unit and the other morning it made a pop sound and quickly filled the house up with smoke. Fortunately, my husband was standing right there in the kitchen, unplugged it immediately and threw it outside. I called the Cuisinart company to report the issue and they told me to take it back to the store to replace it. I told her the issue is not about the new coffee pot, but about the fact that I have two young children and it is clearly a fire hazed. As if i would want to replace the burnt coffee unit with the exact same one, so it could potentially be life threatening to my family.

I asked if there was anything being done about it, and she stated that there have been no other complaints. Which is clearly not true, due to the overwhelming complaints that I found online. I feel something more needs to be done, before something devastating happens, like a life being lost or a house full of memories burns to the ground due to the negligence of the company! I will not be buying Cuisinart again, and will make sure to tell everyone I run into to stay away, until that company realizes that people are more important than their products and takes responsiblity!

I purchased a Cuisinart 12-cup Coffee Maker model DCC 1100 four months ago. This coffee maker is a fire hazard! This morning, immediately after brewing, the unit started billowing smoke and making a crackling noise. As my smoke detector sounded, I grabbed the smoking coffee maker and threw it on my balcony. A few more minutes and it would have ignited into a full flame. I have now found a number of posts at www.consumeraffairs.com which describe the same problem. It seems that Cuisinart denies there is a problem and has not pulled the product from shelves. I stopped by two major department stores this morning (The Bay and Sears in Canada) to advise them of my experience, and asked them to consider pulling the coffee maker from their shelves. If Cuisinart will not listen to consumers, then I am hoping these stores will. Hopefully, someone will not have to die to finally get this coffee maker recalled.

We have a Cuisinart model DBG-700BC coffee maker and really like the coffee. But today after the coffee was done brewing, smoke started coming out from under the warmer and started to smoke. There was an electrical burning smell. My husband and I have had a Cuisinart model DBG-700BC coffee maker for about 1.5 years and really like the coffee, but today after the coffee was done brewing, smoke started coming out from under the unit and there was an electrical burning smell.

We were right next to the unit and were able to quickly unplug the unit and move it out of the house but the smoke filled the room. I called Cuisinart, and was told I would have a new unit in 7 to 10 business days and that the $10 return fee would be waived. The representative asked if there was any other damage done, and if I saw flames, but I would have to pay to return my unit. I am not happy to that I have to pay for the return.

I am very concerned that I was told by the customer service representative that he had never heard of the problem with my unit, yet there seems to be so many complaints about Cuisinart coffee makers starting fire. I am very concerned that there hasn't been recall on the coffee makers. When I receive the replacement, I am not sure I will want to use it.

Add us to the list of disenchanted Cuisinart users. We are tossing our coffee maker in the trash this morning. It stopped working after a few years because of an apparent short in the cord. After reading the complaints about this product, I can't believe they are still in business. Wow, what a sham of a business!

The Cuisinart coffeemaker I've had for about 6 months just started smoking and smelling like an electrical fire was about to ensue. I saw a small ember turned from orange to black, on the hot plate as I pulled the coffee out. I was just reheating it. The smoking continued out of the back where the cord enters. I unplugged it from the beginning and took it outside where it now sits. I researched and found all these complaints about the very same thing. Cuisinart needs to recall these. I had a Proctor Silex coffeemaker for 16 years before it started not heating - and I've only had this one for 6 months before it nearly caught fire.

I bought the 12 cups DCC-1100 coffee pot in October 2008, and I had to have it replaced twice. That makes three pots in three years. Each one of them had smoked and burned while on. Fortunately, we were sitting close by each time or else fire could have happened. Why has Cuisinart not recalled their coffee pots to correct the problems? I have read complaints the same as mine. Cuisinart is being irresponsible. Now the original warranty has expired, and they will do nothing. I would be afraid to have the pots anyway, so now I am out of my money. I would not take a chance on any Cuisinart product again.

Two percolators (12 cup). The first burnt out, made huge noise and stopped working. I returned it to the store for a new one. Today, the plastic bottom melted and the bottom fell off!

I am complaining about Cuisinart's grind and brew coffee maker (Model: DCC790). The Fire Department just left and the electrical fire source was this model: DCC790. I turned off the house electric relays in time. I took it outside, plugged it in, and watched the smoke. I then researched it on this site and discovered hundreds of reports of fires: **. Great coffee for 14 months but not worth a house fire. The amazing fact is that there is no recall despite so many reports. I noticed the smoke right away, so there was no fire damage. I also had it reported here: **.

I purchased a Model DTC-975 12 cup coffee maker. It broke a couple of days after warranty expired. I called Cusinart on December 23, 2009 and they said as a courtesy they would replace under warranty. I sent unit in and waited about 6 weeks (mid February), then I called. They said they would send me a black pot or I could wait for a white one. My wife wanted to wait for a white one. We waited and I called a couple of more times and finally in October 2010 I said just send me a black one and they said ok. Four weeks later I called and they said the coffee maker I returned broke out of warranty and wouldn't be replaced (almost a year).

The representative said she would double check with her supervisor and call me, no one ever called (I even gave her a cell number so I wouldn't miss it. I emailed the company and asked for a refund of my $10 processing fee and $9.50 shipping. Erica said that I was sent a replacement in April and that they would not refund my money. Since I never received the coffee maker, I asked for the UPS tracking number to verify ship date and delivery date. I never received an answer. Now I'm out a broken coffee pot and $19.50. Never again will I purchase a Cusinart product.

I emailed Cuisinart, but I haven't heard back from them yet. I loved the concept, and coffee maker while it lasted. It kept turning off. Then excessive steaming damaged my cherry wood custom cabinetry in the kitchen. It smelled hot like it was going to catch fire. From what I am reading online, many problems with Cuisinart products, period.

On 12/07/10, I bought two Cuisinart Double Walled Stainless Steel Thermal Coffee Mugs. My husband made me a cup of tea and I told him that I would like to try out the mug. I took a sip and before I knew it, it poured out of all sides burning the inside of my mouth, my lips, and down my chin. I was burned. I put an ice inside my mouth and on my lips for about two hours.

I called to complain about my coffee maker and was told to clean the appliance with white vinegar and water. I told him that I had already tried that as directed in my instruction booklet. He said he had told me a slightly different method that requires me to go out, buy more vinegar and waste more of my time trying to get it to work. I have already wasted nearly a pound of expensive coffee while it was malfunctioning. My warranty will expire in a few days so I asked him to fill out a warranty complaint which he refused to do. I am really frustrated with them and after reading some of the problems that others have had with their Cuisinart coffee makers, I am not sure I want to continue to use it.

Just like everybody else's story, on the morning of December 11th, 2010, our coffee maker started billowing out smoke. I had to unplug it and take it outside. As a career firefighter, I could not stop thinking about what would of happened if I hadn't been home. My wife sets the automatic off setting for an hour. I might have had to respond to a fire at my own home. As of now, I have not found a recall online.

The back of the coffee maker started to smoke (electrical fire). Since it was on a timer, the smoke continued until we got up in the morning. The smell was terrible and decided not to use it. Will keep the defective unit for a while, just in case an attorney contacts me on this item. No more Cuisinart products for us.

I recently purchased a 10-piece set of Cuisinart pots and pans, model #55-10r, and within a week of my purchase the non-stick finish began to bubble and crack. I hand wash my cookware and never stack them inside each other. I read and followed all the manufacturers instructions, as I was excited to have what I thought was quality cookware. Now, even the paint on the sides is washing away. It used to be a given that if you bought a brand name like Cuisinart you could trust the quality. I spent a small fortune for this set, and it's only a couple of months old. Now, I must buy new ones. Cuisinart should be ashamed of such an inferior product with their name on it.

I contacted Cuisinart Customer Service about my DCC-1200 coffeemaker. First, it would not make the coffee automatically with the clock. They told me to do a deep cleaning using vinegar. I did this and then it would not brew at all. So I called back and they said they would send me a new one, but I had to pay for the shipping $10, plus I had to pay to ship their defective product back. I waited two weeks and received a refurbished coffeemaker, and it was broken. The plastic on the bottom and around the hot plate was broken. I called again and they said that UPS must have done it since there was no damage to the box, and must have put it in a new box and shipped it to me. I say **.

They also said that they do not ship them without a Cuisinart box, that was why UPS must have done it. This box fit the cardboard retainers perfectly, so I find it hard to believe that it was done by UPS. Also, the first person I talked to said it was a refurb. Then they denied it. Also, when I asked for expedited shipping, they said they cannot do it even though I had waited over two weeks to receive a broken refurb. So I told the woman I was talking with to go ahead and finish the order, that I would like to talk to a supervisor afterward.

She said she would transfer me now and sent me to tech support, which no one was there at that time of the night. I called back and found out there was no supervisors there either at that time, she just took an attitude with me and dumped me. I called the corporate the next day and got the same runaround. I am like the other people who feel that having to pay about $30 to get a defective product replaced is really bad business. I will not deal with this company again.

This is the second Cuisinart coffeemaker that I purchased. The first would brew just a few drops of coffee and then would stop and beep that it was finished. The coffeemaker was less than a year old. I then purchased a second coffeemaker and one morning about 30 minutes after it had brewed the coffee, smoke started pouring out of the bottom of it. I had to unplug it and take it outside before it started on fire. This was after having it for only four months!

I have a Cuisinart serial #70403, model #BC-56 Melangeur/Robot Culinaire 3. I do not have an owner's manual or cookbook so I don't know how to use it. Not one person knows how to contact the home office or factory. Please have someone call me. I am so frustrated so please call me at home. I am elderly and don't work **.

Our coffee maker is three years old. We were about to leave the house when we noticed smoke coming out below the warming plate. The machine was off but plugged in. It's scary to think that had we left five minutes earlier the house would probably have burned down. We called Cuisinart but the rep said, "Well, it is out of warranty." It concerns me they did not get alarmed and ask more questions. I contacted corporate but have not yet heard back.

Our coffee maker is three years old. We were about to leave the house when we noticed smoke coming out below the warming plate. The machine was off but plugged in. It is scary to think that had we left five minutes earlier the house would probably have burned down. We called Cuisinart but the representative said, "Well, it is out of warranty." It concerns me that they did not get alarmed and asked more questions. I contacted the corporate but have not yet heard back.

Sounds like you can add us to the ranks of freaked out Cuisinart users. On the morning of December 1, 2010, we started our Cuisinart 1200 Coffee Maker as usual and made 10 cups of coffee. About 15 minutes after it finished brewing, while feeding my 9 month old infant in the other room, I smelled something burning. When I went in to the kitchen, the coffee maker was smoking and smelled like an electrical fire and was sizzling. I screamed for my husband, he came up, unplugged it, put on oven mitts and carried it outside, where it continued to sizzle and spark for an additional 10 minutes.

I shivered to think what might have happened if it had taken me any longer to notice or if we hadn't been home. I called Cuisinart customer service. They didn't even ask me to pay for shipping so they must know this is a problem. They said they'd send someone from FedEx to pick it up tomorrow and will "analyze the problem." We'll see what happens next.

Cuisinart coffeemaker DCC-1200 series purchased 18 months ago exhibits same problems noted by other consumers. It will not complete brew cycle, even following extensive cleaning. Clearly flawed design.

We purchased a Cuisinart Grind & Brew 10-cup automated coffee maker model DCC690 from Costco less than couple of years ago. We were very happy with the product and loved the 'delayed' start/timer option, as we enjoyed drinking a fresh cup of coffee every morning as soon as getting out of the bed.

Last Saturday night I forgot to set the coffee machine going and had to manually turn it on Sunday morning. Oh boy, now I am very thankful for that. I started the coffee maker, got the cups ready with cream and sugar, went to use the bathroom and gone back to the kitchen after 10 minutes. God! Smoke was filling the entire kitchen. The heating plate of the coffee maker turned red hot and the coffee maker made weird and loud noises.

I was scared and panicked, but pulled the cord from the outlet, opened the patio door and left the entire unit about 20 feet away from the house. I am very thankful for being awake when this happened and our brand new cherry cabinets did not burn down. I hope this product gets recalled soon.

I purchased a Cuisinart TOB-30BC toaster oven. It produces the most even and consistent toasting of any inexpensive toaster oven I've ever owned. I'm 52 and I've had many over the years. After about 3 months of use, the plastic function selector knob cracked, rendering the oven useless. I couldn't move the selector from 'off' to any other position. Filled out an inquiry on the Cusinart website describing the problem and requesting information on replacement parts. After a week, I had still not received any response. I called Cusinart customer service at 800-726-0190, explained the problem and they offered to sell me a replacement knob set for $5 plus shipping. When I explained the item was just received as a gift a few months ago, they agreed to send the knobs at no charge even though the serial number indicated the unit was probably 6 years old. They provided me with an order number and said to expect delivery in 7-10 days.

I took the opportunity while on the phone with Cuisinart to ask about a problem I was having with my Cuisinart DCC100(BK) coffee maker. Every time I brewed coffee, the unit would 'leak' coffee all over the counter. The representative said that the units tend to calcify hard water and must be cleaned regularly once a month as described in the user manual.

Same complaint as the ones posted previously regarding this product. It is a fire hazard! I've had the coffee maker for about six months, and this morning it started crackling and smoking. I had to bring it outside so the kitchen wouldn't fill with smoke. Do not buy this product!

Last year, about this time, we purchased the Cuisinart DC1100 coffeemaker. Up until this morning all went well with the maker producing good tasting coffee. This morning, however, I no sooner poured in 5 cups of water only to watch all of it pour out onto my counter. When I picked up the maker, I realized the water was pouring out of the bottom of the machine. And even though the unit was unplugged, my husband detected a burning rubber smell from inside the unit. After reading other complaints, we will never purchase another Cuisinart. Why boast a three-year warranty? I certainly don't want a replacement.

Last year about this time, we purchased the Cuisinart DC1100 coffeemaker. Up until this morning, all went well with the maker producing good tasting coffee. This morning however, I no sooner poured in five cups of water only to watch all of it pour out onto my counter. When I picked up the maker, I realized the water was pouring out of the bottom of the machine. And even though the unit was unplugged, my husband detected a burning rubber smell from inside the unit. After reading other complaints, we will never purchase another Cuisinart. Why boast a three-year warranty? I certainly don't want a replacement.

I bought a dcc-2000. One of ten, eighteen months later after the forth time trying their trouble shooting. They asked for proof of purchase. The was warranty denied. It was if they were looking for ways to rebuff the claim. The company is in trouble.

We use a DCC-1200 Cuisinart Automatic to make our coffee. We use it every day for good coffee made on time every morning. We bought it used online for about $20. So I think those who paid retail for dripping steaming water through a paper filter and into a glass pot need to re-evaluate their purchasing tendencies. Should the model we are using for the last two years flame out; so what. And for those who leave any kitchen appliance unattended, don't you think you are asking for trouble?

In July 2010, I purchased a Cuisinart DCC 1100 Coffeemaker at Kohls. Yesterday, I made my coffee and after about half an hour, I heard popping noises. Saw smoke coming out of the machine and smelled burning plastic. I immediately unplugged the coffee machine and took it outside because the smell was horrible. I also was thankful that I was sitting in the kitchen when this happened because it could have resulted in a devastating fire. I called Cuisinart and they are sending me a replacement. However, after reading the other complaints, I'm not so sure that I want to use it.

Like a lot of the previous people, this morning I was pouring a cup of coffee out of my Cuisinart 12-cup coffeemaker about 5 minutes after it was done brewing. I was lucky to be standing in front of it at the time because it started to crackle and pop from the heating plate. The smell of melting plastic and an electrical smell followed shortly before a flame shot out from from the bottom. I, too, unplugged it and brought it outside. I also feel it was my lucky day to be standing there at this time as this could have been catastrophic.

I bought a Cuisinart DCC-2000 a few years back. After having it for a few months, everything quit. It took them 4 months to replace the unit. I received it last April. Now this unit is doing the exact same thing, but customer service says it's out of warranty. There are literally hundreds of complaints stating the same thing, with the company not recalling the product or even acknowledging there is a problem. I want them to stand by their warranty not counting the time I had to wait on the new unit. I highly recommend staying away from these products!

My Cuisinart DCC-1100C series Coffee Maker started smoking with a strong smell of burning plastic this morning. Luckily, I was in the room at the time and was able to unplug it before any damage to the kitchen occurred. I have emailed Cuisinart at consumer-Canada@conair.com expressing my concerns and I will let you know how it works out. Please add my name to the list of people that have an issue with Cuisinart Coffee Makers.

This morning, about 30 minutes after I brewed my coffee, the machine began to crackle and smoke. I unplugged it and had to pour water inside as it had started to burn. The smoke was terrible and I had to carry the coffee maker outside. Now, I am out a $100 coffee maker after less than 2 years. I don't really want another one as I have read about too many other fires online!

About a week ago, my two-year-old Cuisinart Grind-and-Brew coffeemaker started behaving strangely. It is brewing only part of a pot of coffee before shutting off, or the grinder is going on long after the coffee had been made. This morning, the grinder went on about two hours after coffee had last been made, and the bottom of the unit started to smoke heavily. We are fortunate that someone was at home to remove the unit and prevent what might have been a significant fire.

I have a Cuisinart Coffee maker, 1200, that is about 6 months old. My complaint is exactly the same as the ones posted on your site. I was having my coffee and reading the paper when I heard a pop and then some noises.I looked at the pot and saw that it was steaming from the heating plate area. I unplugged it, but the steaming (and accompanying horrible smell) did not stop. So I took it outside, where it continued and finally stopped. It was scary, and like the others who complained, I feel fortunate to have been home and in the same room as the pot when this happened. Since it has an automatic shutoff set to two hours, I frequently leave the house with the pot on. I do not want a replacement; I would never use another one. It can't be a coincidence that this has happened to so many people. There has to be a design flaw, one that is dangerous.

Today, November 4, 2010, my coffeemaker started making noise and started smoking. It smelled like an electrical fire. I had to put the coffee pot outside the door. I bought the coffee maker a couple of months ago from Kohl's. They better have a recall on this. I could have lost my house had I not been sitting at the kitchen table.

In April 2010, I purchased the Cuisinart DCC-1100 12 cup programmable coffee maker, and like countless others, this morning, mine too began making a loud gurgling noise (as if it was brewing again) then began billowing heavy smoke out of the bottom with a terrible burning smell. Almost 12 hours later and the smell still lingers.

I immediately started to research the problem and found that this is an all too common problem with multiple Cuisinart coffeemaker models. I have spent the entire day reading similar complaints and am sure there are many more out there. I too feel very lucky that I was home and in the kitchen when this occurred. I contacted Cuisinart and the customer service rep was kind and shocked that this occurred. Really? It is so offensive when people treat you as if you were born yesterday. I told her to Google Cuisinart fire and she'd get an education!

Anyway I got the same offer as others. I pay to send the self combusted unit back, and they will send me a new one. I explained that after everything I learned today that I did not want another fire hazard in my home and requested even a partial refund. She advised that was not an available option so I'm disputing the charge with my credit card company. I did tell her that after everything I learned about their coffee makers, they should be removed from shelves! Her response was "we need to receive complaints in order to do that". Again I say "really".

Shame on Cuisinart and shame on whichever agency regulates them that they have not forced them to recall such unsafe products. Does someone have to get hurt or worse first? Please if you read this, do not purchase these products and tell everyone you know about this issue.

I purchased a Cuisinart 12" skillet from TJ Maxx about a year ago. Being from a discount store, I knew that for the price, it was possibly a second. A blue material leaches out from the top sides of the pan. I have just taken it off when I wash it but I am concerned that it could be going into the pan or could be in the pan and I can't see it. I called Cuisinart customer service and the gal said that she had never heard of that and apologized, and told me I would have to send it in for analysis. I said it wasn't worth the money to do that. Nothing was resolved and I will just throw the pan away.

This is the second coffee maker that my daughter has bought me. She knows I wouldn't pay that much, as I am 72, and need money for other things. The first one started a leak and got worse with time, so I threw it away. Then she bought me this on A Coffee on Demand 12-cup Programmable Coffeemaker COD - 4000SA, with a Limited 3-year warranty for Christmas a couple of years ago. I haven't been able to use it the last several months (my husband passed away so I didn't take time to write you).

But when you try to turn it on, the light won't light up and work. It was getting where it would come on some times and at others it wouldn't work. Then one night, I smelled coffee and I went into the Kitchen. The coffeemaker was going. It did that several times. I would try to see if it worked and light up and I'd get nothing, then in the afternoon I heard to making coffee.

I bought a Cuisinart DCC-2200 coffee maker last year. The Serial number is 60309C and I purchased it at my local Kohl's.This coffee maker caught fire! We are so lucky that we were not sleeping and close to the coffee maker when it happened. We always set it to come on each morning so this could have happened while we were still sleeping. I can't believe how lucky we were! I see on the internet that several others have experienced exactly the same thing with this exact same model! I asked if they had thought about recalling this coffee maker but they didn't respond to that.

We have, over the last six years, purchased Cuisinart coffeemakers. Each one lasts only two years. At that point, water is no longer sucked up into the drip water emitter. We (architects) believe this is faulty engineering and should be posted in appliance reviews. A coffeemaker should not be built for obsolescence. The company emailed a response that we should try cleaning the machines (done per their instructions to no avail ages ago) and asked for our old warranties (come on, that's just delay. We'll give the actual machines instead!).

I have a Cuisinart Model DCC-1200 coffeemaker that is 6 months old. This morning, after the coffee finished brewing, I noticed a burning electrical/plastic smell. The heating plate under the pot appeared red hot, and smoke was coming out of the bottom. I immediately unplugged it and moved the unit outside. Later, after it had cooled, I tried plugging it in outside. While the brew light still came on, the heating element was no longer working.

I just bought a Cuisinart coffee maker two months ago. I turned it on as usual in the morning and took my dog out for a walk, only to return to a kitchen full of smoke and a horrific smell! It was smoking from the heating element, so I quickly unplugged it. It was also making a crackling sound. I immediately called Cuisinart and they were nice up until I told them that I would not pay shipping costs to send the coffee maker back to them!

Why should I pay? They soon rescinded and are sending me a new coffee maker. I'm to leave the burned up one on my porch in a box for a UPS driver to pick up. But now I'm really not sure that I want another one. I'll be afraid to use it! Maybe I'll just ask for my money back. Let's see how that's going to go over! No physical damage to my property. I will just never buy another Cuisinart product again. Thought I was buying one of the best!

When I read what Cathy of Loomis, CA wrote in June of 2010, I thought I had written the article. This is exactly what happened to us this morning after making a pot of coffee. It had worked great since Feb 2010 (wow, not a long time) and then it fried itself. Cathy of Loomis, CA June 9, 2010, our Cuisinart Coffee Maker nearly started a fire in our kitchen this morning. The last couple of days we noticed the unit staying on even though the light turned off even minutes after brewing a pot, that didn't seem like a big thing. However this morning, about 10 minutes after making a fresh pot of coffee, the coffee maker started to make a lot of noise (gurgling, popping, crackling) then it started smoking and stinking. We thought it was going to burst into flames!

Even though the light indicated it was turned off, I ran over and unplugged it and took it outside. I think I did this just in time because it was really smoking a lot and the noise was getting louder and louder. The house was getting smokey and it was getting really smelly and stinky. It was really scarey. I feel really, really fortunate and thankful that someone was home to unplug this unit, because I am certain it would have started a fire! My kitchen still smells!

I called Cuisinart to report the incident and after pursuing the issue and then finally speaking with a supervisor, I found that they couldn't help me much because the unit is over 3 years old. I made it very clear to them that I was calling to report this incident because of a safety hazard with this product. If the unit had just stopped working, I obviously would not have been too concerned and would merely have gone out to purchase another one, but this situation could really have been deadly.

After speaking with customer service, I then reported this incident to the US Consumer Product Safety Commission and Underwriters Laboratories for review. I realize my coffee maker may be old and out of warranty, but I still would not have expected it to nearly catch my home on fire.

Purchased a Cuisinart Coffee Maker DCC-1100 Series, Feb 2008 with a 3 year guarantee. In April 2010, there was a strong electrical smell coming from the coffee pot which had overheated and bubbled the teflon from the top of the heating element. Immediately unplugged the coffee pot and carried it outdoors. Contacted Cuisinart and returned it for a replacement which was $9 shipping to return and another $10 for the replacement. Postage receipt dated 4/6/10.

On 5/8/10, I contacted Cuisinart to check on replacement and was advised that my returned package was opened in the warehouse on 4/26/10 and was being processed. On 5/19/10, called back and was advised that my sales receipt info was entered incorrectly and they would correct the purchase date and reprocess for the replacement to be sent. The replacement was received 6/1/10 and today the very same electrical smell and burning occurred in the replacement coffee pot. Both problems occurred approximately 30 minutes after the coffee had completed brewing. The coffee pot has an automatic turnoff after 2 hours. Hard to say what would have happened if we had not been at home on both instances when this occurred.

Hazard: After owning my Cuisinart coffeemaker (14 cup) for a couple of years, I walked into my kitchen today looking for the source of a strong electrical burning smell. The coffeemaker had shut off and my electrical outlets tripped. Seems like a faulty electrical issue with the Cuisinart. Scary.

Received Cuisinart KUA-17 Tea Kettle Feb 2008 with three-year warranty. Kettle developed rust and discolorations interior. Followed all care instructions. Sent back to Cuisinart. Refused replacement. Claims out of warranty. Totally ignored rust and discolorations. Dina says no rust found. Product is made of poor stainless quality and should be replaced. Although no receipt is still under warranty. I would not have spent the $12 to FedEx if it was out of warranty. Poor customer service. Thank you.

$14.71 for a total of $24.71. That's $24.71 for a machine that cost me $60.00 on sale at Macy's. This costs to me was because of a faulty product. I feel the warranty is misleading and unfair. Needless to say, in the future, I will examine warranties more closely. I suggest you should review your warranty policies.

This morning, October 13, 2010, our Cuisinart Total Touch Electronic toaster started itself on fire. A loud pop was heard. Smoke filled our kitchen. We went to the kitchen to discover 5-6" flames coming out of the toaster. The toaster was not in use, and had not been used since breakfast. The fire was in the electronics end section of the toaster.

Was this product on recall? Cuisinart has not responded to our e-mail. My wife unplugged the toaster, and dumped water into it to extinguish the fire. We opened our windows to get rid of the smoke, as quickly as we could, but the smell of the fire has spread throughout the house. What if no one was home, or what if the fire occurred while we were sleeping?

We bought a Cuisinart Grind & Brew Coffeemaker at Costco less than a year ago. A week ago I was sitting at the counter (fortunately) when it started making a crackling noise and suddenly burst into heavy smoke. I immediately unplugged it and tossed it outside. When I called Cuisinart Customer Care they immediately offered to replace it but demanded that I pay the return shipping. I waited until I received the new unit and called back to protest having to pay to ship their defective appliance. The rep immediately told me that she would have UPS pick it up. After reading all of the reviews of the same problem we're now wondering if we even want to use the thing. If I hadn't been in the house the thing would have gone into flames under the oak kitchen cabinets and from there into the whole house. This is the end of Cuisinart for us!

We bought a Cuisinart "grind and brew" type coffee maker (model CBC-4400) from Costco not quite a year ago. This morning, it started smoking like crazy from under the warming plate and had the distinct smell of electrical fire. Good thing we were up and not relying on the delayed brew feature. Totally unsafe product. The coffee maker is toast. I had to throw it out onto the patio to make sure it didn't start anything else on fire.

I bought a food processor from Cuisinart and within a few months, the on-off switch failed. I tried to find any repairs for it, but Cuisinart never responded. It's such a lousy service. I will throw the thing in the garbage and never buy any Cuisinart product again.

My 14 cup programmable coffeemaker, model CBC-4400 purchased at Costco, started to smoke this morning. I was in the other room when I heard a strange noise in the kitchen and upon entering the kitchen, dark smoke was pouring out of the bottom of the maker. I unplugged it and threw it outside. This is very dangerous because it is programmable. What would have happened if it was early morning?

A few months ago, I purchased a 12-cup Cuisinart classic programmable coffeemaker and yesterday morning there was half a pot of coffee there when all of a sudden, it started to boil furiously. Smoke was pouring from the bottom of the unit and I was so frightened that it would ignite in flames. The smoke was very foul smelling. I took the unit outside expecting it to burst into flames and threw it over the patio to the wet grass below where it still continued to smoke for several minutes. I have been a huge Cuisinart fan for years, but no longer.

I purchased a Cuisinart grind and brew a little less than a year ago. It was a great machine until this morning. I had my morning coffee as usual before getting ready for work, but then started smelling something like an electrical burn. I searched all over the house for anything and came close to the coffee pot. The smell was much stronger so I decided that it must be the coffee maker since it had quit working. It haven't melted or caught fire but I unplugged it. It currently is still not working. After reading other complaints about this product, it sounds pretty much that the whole line of machines are lemons. This is the second Cuisinart coffee maker that I've had, they aren't inexpensive. The first one only lasted two years and this one lasted less than a year. I won't be purchasing a Cuisinart again. I'm tired of wasting money.

It is my 2nd time purchasing the same blender from Cuisinart model CB-18R in red. It keeps falling apart. The inside plastic piece breaks in the food, the motor goes off. I thought my first one was an accident, but I see that even the 2nd one does the same thing! I purchased it in a supermarket here in Connecticut, but do not hold the receipt anymore so nobody will repair it or exchange it! I am very disappointed by such a large company as Cuisinart!

We bought a Cuisinart CGG-200 grill from Kohl's on 8/25/2010. It came without the veggie panel that is included in the sale as specified in Cuisinart description of the grill. 3 weeks now that I'm trying to get them to send me the missing veggie panel. After numerous calls, redirected to people that never called back or "this is not the right person, call this number" or "My supervisor just stepped out off the office but he'll call you back", of course he never called back. They just gave me the runaround. So I don't have to tell you that Cuisinart, never again.

Claude, a very unhappy customer.

I bought a Cuisinart Grind and Brew at Costco less than a year ago. This morning after brewing the coffee, the bottom heating element started smoking. My husband just happened to go into the kitchen and noticed smoke billowing out from the bottom of the heating element. Had he not been there at that moment it would have caught fire and who knows what damage could have occurred. I thought this was a trusted brand but apparently this is not that uncommon of a problem and that is scary. I will not be buying another coffee maker from them ever. Buyer beware, this could burn your house down. Luckily, aside from the damaged coffee maker, nothing else was hurt.

I ordered two small plastic tubes about two and one half inches long and about one half in wide. Cuisinart charged me $9.95 for shipping! Using the USPS, even if they sent both of these priority mail in the same box, it would only cost $5.98. That is a total inflated shipping price on their part. They are abusing the consumer with their overinflated shipping charges. So, in addition to making the money off me for the product I bought, they charged double the cost of shipping so they actually pocket an additional $4. Multiply that by every consumer who orders on their website.

We received the Cuisinart DGB 650 model Grind and Brew for Christmas from my in-laws nine months ago. Last week, I went to make coffee and nothing happened. If it's plugged in, the on/off light is continuously on and none of the other buttons work at all, nor does the display clock. There is some condensation in the display, so I am assuming steam/vapor has gotten in there and shorted out the electrical components.

I have worked as a barista and know how to operate and maintain a coffeepot, and I know this is not user error! Even though it is overly complicated, I did clean the unit and all its components after every use, including wiping the steam out of the grinder when I have just brewed ground coffee. I tried to find any weakness in the seal where steam could get into the display, but from what I can tell it's solid plastic all the way around. After reading the horrific experiences with electrical fires on this site, I feel very fortunate that nothing worse has happened.

I'm really frustrated that my in-laws spent so much money on what was intended to be a very thoughtful gift, only for us to have to get rid of the thing 9 months later. I am not even going to bother trying to get a replacement. It's ridiculous for this company to expect the consumer to foot the bill for shipping both ways when it is their faulty product that is causing the trouble in the first place! For now I've brought out my old Mr. Coffee (which cost $30 and has lasted four years) and once I have the extra cash, we'll be going with a Bunn coffeemaker. I will never purchase another Cuisinart product!

I purchased a Cuisinart 12 cup Programmable coffee maker, a little over 2 years ago from Sam's Club. This morning I was in the kitchen, when I an awful smelling smoke, like burning plastic. I then heard my coffee pot boiling on the coffee maker warmer. I noticed the light was out where it had shut off, but the burner was smoking, and very hot. Had I not been standing in the kitchen ready to leave, and smelled that burner and took it outside, my house would probably be gone now. I'm so upset at Cuisinart for not recalling this pot. It is a fire hazard.

God help anyone who buys this pot. I may take it to the local fire department, and show them so I have proof, then send it to the company for a replacement. I'm surely never going to leave again, and not unplug a coffee maker.

We have a black Cuisinart grind and brew coffee maker. We have had it for approximately 6 years. It was regularly cleaned and maintained, turned upside down in order to clear the water area of any random coffee beans. It had started to not engage the brew part of the process, so we did the same thing in order to clean it. To our consternation, the entire bottom of our coffee maker in and around the vents, below the heated element, has melted and is clearly an enormous fire hazard!

We will be contacting Cuisinart with a safety complaint. The CPSC and I will be dropping off the coffee maker at our local fire station for their perusal. This is completely unacceptable for Cuisinart to be knowingly selling products that are defective and a fire hazard in homes. Our coffee maker was in a well ventilated space, on granite countertops, just as you would expect any coffee maker to be positioned in a home. We lost our coffee maker and will not purchase another Cuisinart item. We will be taking photos and it's time Cuisinart was forced to recall these items. Clearly, this type of complaint is common. From what I can see, there are many CPSC complaints about their coffee makers.

So again, I pulled out the old (reliable) Mr Coffee machine. It finally decided to turn on each morning until we went on another week long trip. Both times we were out of town, all appliances in the house are unplugged.

The coffee grinder worked (also a Cuisinart, no real complaints about that product), so I know the outlet worked. After a few days, it decided it would turn on again. But alas, a few weeks later and it's not turning on again. I now have 2 coffee makers on my counter; the very reliable Mr Coffee (which I will go back to purchasing) and the temperamental Cuisinart that works when it decides it wants to. I can't be trying to get a coffee maker to work every morning for 30 minutes before using my old reliable one.

The coffee maker is only 2 years old. ** me, I didn't send the warranty card in, as I thought Cuisinart was a quality product and I wouldn't have such problems this early on. My Mr Coffee still works and it's much older (if I could only find a thermal carafe for it). I should have remembered my Cuisinart blender whose motor burned out whilst I was pureeing soup, which had been cooked and cooled in the ice box. Fool me twice, shame on me.

This is a follow-up letter to update a complaint I submitted on February 12, 2010.This was for an injury I received while using the Cuisinart stick blender. My complaint was the trigger switch should be made safer. Because of this, I received damage to my right finger. I recently noticed a similar complaint from Melinda of Gig Harbor, WA, August 18, 2010. If I may, I would like to share the response I received from the Cuisinart claims manager Pamela ** after they requested returning it for testing.

The reply states the following: "We have examined and tested your stick blender which we are herewith returning. The stick blender which is approved by Underwriter Laboratories is accompanied by an Instruction Booklet. The user of this appliance is specifically advised to use basic safety precautions and to follow the important safeguards that are stated. It is advised that the appliance be unplugged prior to cleaning the unit. There are several other warnings in the booklet applicable to this accident. Your accident was a most unfortunate one but we do not feel the injury you received is the responsibility of Cuisinart."

As you can see, the company is taking no responsibility for their unsafe product. I hope enough people will complain until they make this blender safer. I don't want to see another person injured like this. By the way, 7 months later and I still have numbness and stiffness in my finger. Thank you.

I bought this Cuisinart coffee maker DCC-2200 exactly one year ago. I use it once a day. It suddenly stopped working. No clock, no setting the clock, no brewing. I want a new pot. $100 is not a cheap coffee maker.

I bought a Smart Stick Hand Blender from Costco and additional three for gifts. I was using for guacamole and the unit was stopped. I was just holding it and I went to clear the avocado from around blade and it just turned on. I was not pressing on/off switch. I ended up with two large deep cuts to my finger-top and bottom. Thank god, my husband was there and I wasn't alone because I was losing a lot of blood. I returned the other three new ones. I would not give to anyone knowing of this issue. I could not forgive myself if this happened to them. This needs to be recalled. The switch should have some sort of safety switch that must be turned on in some way before it can run at all. Once again, I was just holding the body and not pressing the switch or possibly the switch needs to be on top of the unit so just holding the units body will not activate.

I just opened the box on a new 14cup Cuinisart food processor to replace the one I've had for 25 years. It does not work, at all. I called Customer Service and the nice lady said I needed to reset the motor. So I did with a chop stick, but when I put the work bowl back on, it won't work because some mechanism on the work bowl is defective. She wanted me to ship it back to them and then they would send me a new one. That didn't fly so she said they will send me on in 10 business days. I asked her who owned Cuisinart and she told me Conair! They can't make a freaking hair dryer and now they have ruined a fine product. I have a really bad feeling that I've bought a piece of crap.

I bought 2 clad frying pans and within a few months, the coating starting coming off. I cannot even cook an egg in the pan as it sticks totally. I called the complaint dept. and was told I had to pay for the shipping, enclose $7 for them to evaluate the pan and then pay for it to be shipped back.

This is a total rip off and their warranty means absolutely nothing. I have read other complaints about this company. What can us customers do? Is there a class action suit going on? I want to join it.

I purchased a Pro Custom 11" Food Processor, DLC-8S Series with a wide mouth feed tube which is so complicated to use. It is extremely time consuming as you can't keep adding large vegetables. Instead you have to wait for it to stop spinning after each one, disassemble, insert food, reassemble, do that one thing, and repeat. I found it to be a huge waste of money and it wasn't cheap to purchase. Mostly, we continue processing large foods by hand rather than deal with the Cuisinart.

My Cuisinart Griddler plug/cord overheated at the receptacle and caught on fire. I was lucky to be in the kitchen when it happened and even more lucky I was not electrocuted pulling it out of the receptacle. Damage to the wall, receptacle, dish towel and hand. I doubt anything will be done about it, since it's all about money and companies do not take responsibility for their faulty products. Buyer Beware!

I purchased the Cuisinart 14 cup coffee maker DCC-2200. It made a weird sound while I was getting ready for work, I turned around and saw smoke coming out from the bottom of the base. It smelled horrible. Thank God, I was in the kitchen and not on another floor in the house.

The Cuisine art DCC-1200 coffee pot I purchased around xmas last year has worked fine until it made cracking and popping sounds, then began to smoke! I am sure if I left to go to work as usual it would have caused a fire! I unplugged it and took it our side! The smell is horrible! Warning, there is no recall! If you search you will see this has happen to many people! Caught on fire in my kitchen

I purchased a Cuisinart DCC-2000 coffee maker about 6 months ago and it started turning off prematurely before the brew cycle finished. And it cannot be restarted until it has cooled down, which takes about 20 minutes. I emailed the company and they have not responded. I bought it at Lowe's, but apparently I am supposed to deal with Cuisinart directly. I have read other complaints about the same problem I am having. Shame on you Cusinart, I will never again purchase one of your products!

We have a Cuisinart Coffee maker model number DCC-1100. This morning, it made coffee and then made a click and started smoking. The smoke grew worse and the smell was horrible, like burning insulation or rubber or plastic. The heat and smoke were alarming and I unplugged it and removed the machine to my garage floor. I believe it would have caught fire had I not been there to intervene. Kitchen was smokey and smelled horrible. There could have been major damage had I not been there.

Today is July 27, 2010. I bought the GR4N Griddle on July 1, 2010 at Macy's. After using it twice, the coating faded out. Cuisinart advised me to return the griddle for evaluation and pay freight both ways.

I originally purchased Cuisinart's Coffee on Demand DCC-2000 at the Macy's store at Westside Pavillion on Pico Blvd. in Los Angeles. I was happy with the machine operation for many months. Then it began leaking small amounts of water on the counter. At first I thought I had just spilled while filling because it actually is a little difficult to fill. Next the machine stopped coffee operation. The light would go on and sometimes the machine would start coffee production and sometimes the machine would just sit and do nothing even though the brew button had been set. If left in the brew on position sometimes later in the day, the machine would start up and produce coffee all on it's own. Scary. After about a month of the on and off operations, the machine ceased completely.

I tried to return it to Macy's because it was still under warranty. No Luck! They would not take it. They told me to contact Cuisinart which I did. The Cuisinart agent agreed to take the machine back and send me another one. I really wanted to get my money back though. So since she said they would not give me my money back I agreed to take another DCC-2000. She also said that they would do this only one time. Hm? It took almost eight weeks to get it. Well, the foreboding hmmm? has happened. After about 10 months (I think) the replacement machine began leaking much the same as the last one but with the replacement the puddles were much larger. Coffee production was off and on like the other machine for only about three weeks. Then poof, the brew light would not go on and of course neither would the machine.

In the past, I have owned three Cuisinart coffee makers (two grind & brew) and one (coffee on demand). Had problems with all within the first eighteen months from purchase. I gave my son a (coffee on demand) for Christmas two yrs. ago. The following Christmas, his coffee maker was not working.

I did not try and take advantage of my warranty on the two grind & brew models, but, I did send the coffee on demand to Cuisinart for replacement. I shipped the coffee maker to them with a check to cover the shipping charge for the replacement. This was in April. It is now July 07th. I have yet to receive my replacement. After six weeks of waiting on my replacement, I phoned Cuisinart customer service. I was told the replacement would be shipped out 4-6 wks. after they received it in their warehouse. Another 4-weeks went by. I called back and was told they were out of the coffee on demand models and had no idea when they would be shipping out my replacement.

I will not buy another Cuisinart coffee maker. If you think you are getting something extra because Cuisinart offers a 3-yr. warranty, please think again. As I told the customer service rep., the internet is full of complaints about the (coffee on demand) models. I feel Cuisinart should have had a recall on this particular model. The Customer Service reps. I talked to argued this is their best seller. It may be their best seller, but, I bet more than half, if not more consumers have had problems with it.

Think twice before you invest in a Cuisinart coffee maker. Especially the Coffee on Demand. When my coffee maker worked, I was constantly cleaning up water off my counter top from a leakage problem. I don't usually waste my time writing a complaint about a problem with an appliance. It was well worth my time to leave this one.

I purchased a DCC 2000 coffee pot about a year and a half ago and the last 4 months have had problems with it shutting off prematurely or not turning on at all. The company suggested many reasons which were my fault for this to happen. The fourth phone call, I asked for it to be fixed and they refused because I didn't have a receipt. I looked on the internet and I am not the only person that has had this problem. I paid 100 dollars for this coffee pot and I'm outraged that the company would not even consider fixing at my cost.

This is the 3rd identical coffee maker I have purchased and the 3rd one that has unexpectedly stopped working after a year or two. I see that others have had similar experiences. Although I really like this unit when it works, I will not buy another cuisinart because of this issue.

I purchased a smart power duet blender and food procesor and after 1 year and 3 months it died. I tried to contact the company since it has a 3 year warranty but the 1-800- is always busy.

Bought my coffee maker ~ the 4 cup with stainless carafe less than 6 months ago and it already does not work. LIke everyone else, it seems to be an electrical problem with the unit. It simply refused to go on yesterday. Now again today. After reading many posts I feel blessed that it did not catch fire due to what consumer affairs said ~ the power is not going to the machine ~ electrical issue. Oh and Cuisinart wants me to pay to ship a new one here and also to ship my unit back to them...are they crazy ~ what a Gimmick their useless warranty is. that would cost me the cost of the unit itself!

Our Cuisinart Coffee Maker nearly started a fire in our kitchen this morning. The last couple of days we noticed the unit staying on even though the light turned off even minutes after brewing a pot....that didn't seem like a big thing - However this morning, about 10 minutes after making a fresh pot of coffee, the coffee maker started to make a lot of noise (gurgling, popping, crackling) then it started smoking and stinking - we thought it was going to burst into flames!!

Even though the light indicated it was turned off, I ran over and unplugged it and took it outside. I think I did this just in time because it was really smoking a lot and the noise was getting louder and louder, the house was getting smokey and it was getting really smelly and stinky. It was really scarey. I feel really, really fortunate and thankful that someone was home to unplug this unit, because I am certain it would have started a fire!!!!! My kitchen still smells!

I called cuisinart to report the incident and after pursuing the issue and then finally speaking with a supervisor, I found that they couldn't help me much because the unit is over 3 years old. I made it very clear to them that I was calling to report this incident because of a safety hazard with this product. If the unit had just stopped working, I obviously would not have been too concerned and would merely have gone out to purchase another... but this situation could really have been deadly.

After speaking with customer service, I then reported this incident to the US Consumer Product Safety Commission and Underwriters Laboratories for review. I realize my coffee maker may be old and out of warranty, but I still would not have expected it to nearly catch my home on fire.

I've owed my coffee pot for a little over 3 years and the coffee started to boil and smoke started coming out of the base. My husband quickly unplugged it and put it outside. I called customer service and they said they had no reports of this happening, but after reading this website doubt they are keeping track. I even informed them that several people had similar problems and told them to check out consumeraffairs.com.

I have had my Cuisinart coffee maker for three years. This morning, the unit started smoking and caught fire! Apparently, our unit had an electrical problem--one that could have very well burned my house down! Needless to say, I will never purchase another Cuisinart coffee makes again.

I bought this coffemaker (Cuisinart DCC-1200 12-Cup Brew Central Coffeemaker) just under three years ago. It was on the expensive side but I purchased it anyway assuming that the money would be well spent due to the many good reviews of this machine along with its attractive design. It worked well until the day it shut off after brewing a pot of coffee and died.

Since I was still within the three-year warranty period, I contacted Cuisinart. They instructed me to unplug it for 30 minutes and then plug it in again. I followed the instructions and still the same result. I tried different electrical outlets around my house and it still didn't power on. I contacted Cuisinart again and they told me that I would have to pay to ship it back and also pay $10.00 for the return shipping.

Here's the clincher: Cuisinart informed me that the replacement unit was guaranteed only from the date of purchase of the original defective machine that I was returning! So in other words, since I am almost out of warranty on the original unit, the replacement unit carries no guarantee! Why would I pay another $30.00 for shipping costs to return a machine that stopped working (without warning) through no fault of my own to receive another machine which can stop working at any time?

As a result of this experience, I don't have faith that the replacement will be without fault as well. If my suspicions prove true, then the replacement unit will serve to further clog our landfills since I won't even have the option to replace it according to Cuisinart. This is why I have labeled the Cuisinart Brew Central Model DCC-1200 a "disposable" coffeemaker.

Our Cuisinart DCC2000 OnDemand coffeemaker just stopped working one day. This is our second replacement and the customer service is horrible. The first replacement June 2009 took 6 weeks to get to us. Today I found that the replacement request made on 3/15/2010 has not shipped. Per Customer Service the machines are available but have not been shipped. They have no idea when the shipment will be made. I requested to have a supervisor contact me and can't wait to see how long that will take.

I purchased a Cuisinart coffeemaker, model CBC-00WPC, that came with a 3-year warranty on February 25, 2009. It stopped working on March 2, 2010. I contacted the company and was advised to mail it back to them and they gave me an order number for reference, which is **. They stated they would send me a replacement.

I have made 3 more phone calls and as of this date, I have not had the courtesy of a phone call, email or replacement of the coffeemaker. Undoubtedly, this is the worst customer service I have ever encountered and you can never speak to anyone in charge as they only have one number listed on the internet. Well of course, I've purchased another coffeemaker and I will never purchase another Cuisinart product. I paid nearly $20 to send the defective one back to them via UPS and have delivery confirmation.

I tried to set up the Cuisinart Premier Coffee Series DCC-1200 but was unable to get the thing to set the time, let alone anything else. Most frustrating. I am not a tech neophyte, so am exceedingly frustrated. This is a simple thing. Should I return it? Many thanks for your input, suggestions, advice, etc.

The following email was sent to Cuisinart Customer Service this morning, after the Burr and Grind DCC 790 shorted out and filled the house with the burnt electrical wire smell. Luckily, we were home and inside to unplug the coffeemaker.

I have a Cuisinart Coffeemaker that shorted out this morning and I would like to have it replaced or money refunded per the warranty. The product was bought from Costco on 10/07/2009 in Altamonte Springs, Florida.

Please advise actions to take to fulfill warranty. No Physical damage other than odor.

Customer service failed to contact me regarding complaint about my Cuisinart coffee maker. Coffee maker purchased from Marshalls Department Store on 10/16/2009. Coffee takes three hours to brew a ten cup pot; actually after three hours about five cups and isn't hot. I am afraid unit may overheat or cause a fire brewing for such a long time. I have to set coffee maker programmable timer for 5:00 a.m. if I want coffee to be ready at 8:00 a.m. Company hasn't called me or acknowledged my complaint via e mail. Possible fire danger and at 1000 watts for a three-hour period an economic burden.

The Cuisinart fully automatic Burr Grind and Brew Coffeemaker DCC-790, model serial number90702C, started clearing the time and settings. After a reset the next day, it brewed but caused a very acrid odor similar to burning electrical wires or circuits which filled our home. Fortunately, we were there and unplugged the unit and took it outside. We had irritated eyes but then ventilated the entire house. The odor lingered for several days. I contacted the company and they denied this ever happened.

I referenced this site and it was denied. I am very concerned about the safety of people who set these times and may awaken to a fire. I have apprised Cuisinart and I also recommend notifying the Consumer Product Safety Council to evaluate. This produced a toxic odor which permeated our home for days. I am not sure how it could impact individuals with respiratory problems. I'm not sure what was actually burning.

I purchased not one but two Cuisinart coffee makers. One was the PRC12, which consistently makes weak coffee no matter how much coffee you put in it. It does not cook the coffee long enough. The other is a Coffee On Demand. I had this coffee maker for two months when the heating element started smoking and almost caught fire. Thank God I didn't use the auto feature on it or else it may have caused a fire. I also had dealt with their customer service department--they are the most ignorant and rude reps I ever had the displeasure to deal with. I will never purchase another Cuisinart product ever. I paid about $112.00 for the PRC12 and about $200 for the Coffee On Demand. Plus the grief and angst I had to deal with their customer service department.

Cuisnart DG_b600BC Coffee maker as a gift. It leaks all the time. It does not keep the coffee hot. The worst coffee maker ever.

The four-cup coffee maker is a disaster. It is slow. You cannot pour it without spilling. It leaks if you take out the metal container before it is completely finished and you cannot empty the container completely because of the plastic rim. They should stick to blenders which work quite well.

I started a fresh pot of coffee in my Cuisinart cbc-4400 at about 10 am today. Went downstairs for a couple of minutes and when I came up, I smelled an unusual smell. I thought my daughter had done something, so I immediately ran around trying to find what the smell was. It was an electrical smell and that is when I localized the smell to the coffee pot. Apparently, the coffee pot's heater over heated and burnt up... of course it's just a couple months out of warranty. I have no idea what would have happened if I hadn't been back in the room as quickly as I was to unplug it!

I purchased the Cuisinart Coffee Maker model DCC-2000 last year. It worked perfectly for the first 11 months, then it seemed shut itself off, like it wasn't getting any power. At first I thought it was my outlet, the coffeepot seemed not to have any electricity going to it, since even the clock wasn't working. I switched the coffeepot to another outlet and the same thing happened. I would get it all set up for the morning and when I got up, it was like someone had pulled the plug and forgot to plug it back in, it had no power going to it.

After unplugging and replugging it in again, sometimes I could get it to work and sometimes not. I thought it was a problem with just mine, but in the past month or so, I have heard of 2 other people with the exact same problem with the exact same model. I've emailed them about the issue and I am waiting on a response.

I own 2 Cuisanart coffee makers that grinds the coffee beans for you and I woke up to coffee everywhere. I tried it again and I woke up to the same big mess.

First of all, the Cuisinart Griddler Gourmet resulted in severe burn to my wrist. It is almost impossible to open the grill without contacting the arm to the hot cooking plates.

The coffee pot (Model DCC-1100) came on as usual at 6:11 am. By 7 am, it started making noise, like sparking inside, and smoke started to come out of the back from where the cord enters. I unplugged it and moved it off my counter top to a cutting board, but it continued to smoke and make noise until I poured water in the back where the cord enters it. The smoke filled my kitchen and permeated throughout my home. It then created that burning plastic, burning wire smell. The paint on the heat plate burned off as well.

I was lucky that I was sitting right there. I was convinced that there would have been a serious fire. It was very scary. After work, I called Cuisinart and they immediately asked what physical damage occurred. As if they knew all about this, I told them just smoke and odor in my home. As soon as I said no flames, he said, oh just a puff of smoke! I got quite upset with them over that, minimizing what would have been a very serious issue! They offered to have me send it back to them and they would replace it or send me a Cuisinart credit. Since I would never own one of their coffee pots again, I took the credit. But not so easy, pack it up, they would pick it up, and then after they examine it, they will send me a credit. I'm not willing to go to all that trouble for their convenience, so I will return it to the department store where I purchased it, not more than 3 months ago. They (Macy's) were 100% apologetic and was very helpful on the phone. They will give me store credit for whatever I want to purchase.

As far as Cuisinart is concerned, I told them that they were lucky that I wasn't going to calling and tell them they caused my house to burn down. I found the call and customer service to be less than friendly, almost rude! They should recall these products. Cuisinart coffee pots cause fires! Smoke and strong odor in my home from the burning plastic and wires! I am lucky!

I purchased the Cuisinart Smart Stick Hand Blender. My first time using this, I was unaware it had such a trigger sensitive off/on switch. After blending my cream spinach, I removed the blender with my left hand (blender was in off position), and removed mixture with right hand when it unexpectedly turned on and sliced my index finger to the bone, resulting in 16-18 outside stitches and unknown inside stitches and possible permanent nerve and tendon damage. Later, after removal of stitches, I used it again. Being extremely careful, I blended a protein drink. I removed it with one hand and before I could unplug it with other hand it switched on again!

Later that day, I called the company for the second time to make sure my reports of the dangers of this appliance were heard. The first time I was asked about injuries etc. and offered apologies. The second call, I spoke with Morgan. He again took information and asked if I previously filed a claim. A claim was not mentioned before. He said he would send the information to claims dept. and I would hear from a claims adjuster in 1-3 days. Three days have passed and no calls yet. I want to warn everyone of this dangerous switch that can turn on with the slightest touch. This needs to be recalled and made safer. Please be aware!

Blender puts black residue into drinks and is unsafe. Customer service will do nothing. There is only an address to write to and will not take my information to have company call me or email me. Cuisinart produces throw away product. They do not stand behind so I hope that consumers throw them away on a permanent basis for all products lines which is what I have done. Cuisinart lost a customer for life!

I am a FIA credit card holder. With this card you accumulate points. With my points, I purchased a 9-piece Cuisinart cookware set. The product comes with a warranty. Within the month after I received them, the coating started peeling off the surfaces. I contacted my credit card company, and they took down all the information and stated someone would be getting back in touch with me to address the situation.

I waited and waited, but there's no call. I called back, and they would pull my records and saw that I had called. They apologized that no one called me back, took down more info, and once again, I was told someone would call me back. Again, the waiting game. Again, no one called back. Again, I called again to be told the same story again. This started in November 2009 and has continued over to 2010 to be told finally in January that I had to call the company direct. I was given a number to Cuisinart. I contacted them. This was my first time being told this.

I called and got a woman who would not give me her name, because she replied why she can't do anything for you. She informed me that at my expense, I had to send back the pots and pans for them to evaluate. If found not defective, I had to pay to have them sent back to me. I informed her that these were my only pots and pans to cook with. She told me I had to either buy a replacement set or send them back one pan at a time.

I told her I have three kids, two of which are disabled, and a husband. We need to eat. We are like everyone else. I have no money to send them back, let alone buy another set. If I did, I would have discarded this set and bought a new one. That is why I used my points from my credit card.

Needless to say, that was the end of the phone call. She stated I had these two choices. I found this to be outrageous. Everyone is doing the best they can using things like points, coupons, etc., etc., just to make ends meet. I have defective pots and pans; their coating is coming off. I have been jacked around from the credit card on to the company.

Needless to say, I do not use my credit card anymore. I believe that is the reason why they would not help me out; they never sent my complaint. I have been trying to resolve this situation. All I want is pots and pans free of the coating peeling off. This is my last resort to inform you of my situation, as no one else wants to help me out unless it costs me.

Yes, my Cuisinart coffeemaker was bad too. You cannot add the proper amount (not excessive) of grounds without the basin overflowing. Then the grounds clog the outflow aperture, then the coffee just pours all over your counter, down the cabinets, across the floor. So you can make 6 cups of coffee, not 10. The lid is hard to use and pours coffee so slowly. I hate this coffeemaker.

I have a complaint about the Cuisinart Supreme Grind Automatic Burr Mill CCM-16PC1. I got this as a gift. The product continually jams and does not grind. When it works, it produces coffee with a burnt taste to it. This is the third Cuisinart product in a row that has been bad. The prior two were an automatic grind coffee maker (the one implicated in so many fires) and a 4 slice toaster that began to malfunction within a few months of purchase. I don't bother with the non-existent service anymore. I will return this one to the store. My 15 year and older Cuisinart products are all great and still going strong! This used to be a great brand, now it seems to be some MBA's and marketing folks. Too bad.

This is my second Cuisinart DCC-2000 Coffee-On-Demand machine. The first failed for the same reason, 18 months ago. The timer/clock chip appears to malfunction. You set the time and brew time, and a short while later, it has reverted to the 12PM initial setting. Even if you wait until you get up, and manually turn it on, the auto off timer may set itself to zero, and turn your coffee off, as soon as it is finished. This thing is now a piece of stainless steel junk in my kitchen.

The customer service rep told me that it was now out of warranty, and they would not replace the unit. Note that this unit retails for $100. It should not have this type of failure in 18 months. I don't know if others have had similar problems, but two units failing the same way in about the same time period, may not be a large sample, but for me it is a 100% failure rate, and is indicative of some kind of major quality problem with the clock/timer chip. I should have had a coffeemaker that would provide my coffee when I get up each morning. Instead, I will be purchasing a new machine.

Customer service department informed me my product was out of warranty. Get this scenario: Bought Burr grinder ($100) in 2007. It lasted two weeks (grinding 2# of coffee). Motor burned up. Sent back for replacement. Waited nine weeks. Got the replacement, put it on the shelf for six months. Pulled it out. It ground half of coffee and again the motor burned out. Turns out the warranty goes back to the original unit, not the replacement.

So my replacement basically has no warranty! Never will I buy any product under any circumstances from them. Warranty on replacement should have been valid for one year since replaced, not one year from purchase of the first defective unit. Obviously, their warranty only protects them, not their customer. Totally bad consumer product. Product useless, smelled of burned wiring. Throwing it out in the trash since Cuisinart does not back their products.

We have used the Grind, and brew the coffee pot for years. Finally, we had to buy a new one about six months ago. Last night at about 11:30pm, it turned itself on and nearly started a fire. Luckily, we were home, awake, and have granite countertops. As I investigate further, it is apparent that you are aware of this problem with your product and have done nothing, not even warning the people who have bought your product to unplug it when it's not in use.

This is a health and safety issue that needs to be addressed promptly. At this point, when the product is causing property loss and before serious physical injury, is the time to take care of the issue. If someone is harmed by this product, and it's known that you knew and did nothing, it puts a steep liability issue in the hands of a court room.

I bought a Cuisinart Stand Mixer SM-55 in Feb. 2009 and found it's very loud. The mixer was sent back for repair in Sept. 2009 as the machine shut off automatically without any reason but came back with extra problem. The mixer head can't be pushed back to lock position. Obviously the technician who took care of my mixer didn't even test it before sending it back. So I had to send it back again. I called the customer service to see when I can have it back and if they can speed up the process. "Unfortunately, there is nothing I can do," is the answer I got from a technical supervisor.

I got my mixer back from the second repair on January 5, 2010 but I couldn't believe my eyes! The mixer was shipped back with the problem remaining. Ever since the first repair, the mixer has become totally useless. Even my 11-year-old son can tell the mixer hasn't been repaired from the second trip! I called the customer service again and the staff told me it has been repaired. I have wasted so much time on calling the customer service that the mixer head has been damaged by the Cuisinart technicians.

All I want is to have Cuisinart fix it. Cuisinart shipped it back only with an extra label, "Inspected", on the mixer. The booklet clearly says that under warranty, if it can't be repaired, Cuisinart will replace it. What is the warranty Cuisinart offers? Nothing. I gave up trying to contact Cuisinart customer service as I realize that it won't do any help.

My daughter purchased another Cuisinart coffee pot in N. Carolina, and sent it as a replacement for the previous one that had again broken. I love product, but they don't last long! I returned the 3rd, or probably 4th, coffee pot to the States, with my complaints, and also included facts about my sister's coffee pot (3rd broken) Postage to return was very expensive, and I politely waited for a return call, which I have not, after approx. 6 months, received. I find this deplorable, and now I should like some answers. Does Cuisinart not stand by its name, and back their products? I should appreciate the courtesy of an answer to my complaints, and if [they] cannot fix the coffee-pot I returned, send it back to me. I shall bring it to Consumer Affairs, and broadcast my concerns to others. Would appreciate a reply, thanks, in advance; look forward to hearing from them.

We have a dcc 1200 Coffee maker. It has a totally different switch than any we can find on line. The switch does not function properly. The ones I see on line have a toggle switch. Ours has a switch that you turn left for on and right for off. It does not remain in off or on position. It returns to the middle. At first it worked fine. Now it will cut itself off part way through the brew cycle. We purchased it from Sam's. I have a feeling it was found to be a problem- the switch- and instead of what I call a bounce back switch the toggle switch was installed on later editions to correct the problem we have. I find it strange that we cannot find a Cuisinart site that displays our specific style with the bounce back switch. It does make me suspicious of ever buying anything by Cuisinart again.

The following is the email I sent to Cuisinart. I wish I had found this site before purchasing several of their products! I purchased my Cuisinart PowerBlend Duet Blender/Food Processor over one year ago but due to illness and hospitalizations, I was not able to use it until recently. I have noticed that it emits a burning odor whenever I use it and am seriously concerned that it may be a fire hazard. I am writing to ask if there are any known recalls or problems with the motor on this appliance. I love the way it looks and matches with the other Cuisinart appliances on my counter. However, the burning smell has made me quite apprehensive about using it. I have not been able to locate my receipt and fear that it may be past the warranty at any rate. I purchased the appliance at a military base exchange and cannot exchange it at this point. I am not hopeful about getting a helpful solution to this issue, after reading the postings here.

In 2009 I bought a Cuisinart DLC-8S Pro-Custom 11 cup food processor. After 30 days, the engine squeaked with normal use. Cuisinart said I had to pay 10.00 plus shipping and send in the engine. I couldn't wait 4-6 weeks, so I bought a whole new unit. The new unit also squeaked. I have owned at least 4 other Cuisinart food processors and they never squeaked with normal use, until now. I don't think they will fix the problem, because it only squeaks when actually processing food. Each time, it started to squeak after the 30 day return policy. I only own 1 squeaky processor, because I trashed the first squeaky engine since I thought the new one was ok until 30 days or so went by. Now I have to but another one, just so I have something to use while I ship my squeaky engine to Cuisinart.

Received a CPT-160 2 slice toaster as a gift ($60)from my son. Returned the first one (locally), but the second had the same deficiencies. Toasts only on one side; toasts very unevenly; if you select bagel it toasts both sides; darkest setting does not toast enough and has to be reset and watched, as the full time would be too much; crumbs all over the place, etc., etc. I will not bother to contact Cuisinart, as it sounds like it is a waste of time. I was shocked after reading the other very serious and even dangerous/physical damage complaints that went unresolved - I don't see how they are getting away with this! I will never personally buy another Cuisinart product.

My husband received a Cuisinart grind and brew for Christmas sometime in the early 2000s. We've had it all this time with no complaints. As I'm sure you re aware, the product includes a clock and in the instruction manual it claims to be safe if left plugged in.

I sit now in my car, staring at the rubble of ground zero. The coffee pot is determined to be the cause of the fire that burned down my life just four days ago on Dec 22nd. We have two small boys, one 5 and one 5 months, who lost most of their belongings to heat and smoke damage. My beloved cat of 8 years perished along with my sons three pet turtles and a fish we've had for two years.

I'm a barista at a coffee shop up the street from our little ash heap, so we haven't even actually used the product in about three weeks; the coffee pot remained plugged in solely for the convenience of the clock.

When I called, at first the woman was very rude to me and explained to me (in a very ugly and bothersome tone) that to help me should would need my model number. After she realized what had occurred she was very apologetic, but still not very helpful. She said that she could submit a claim to corporate and they would contact me in two to three business days, but my life was ripped away from me, I want to talk to someone now!

I did notice on the Cuisinart website that they have not formally recalled the product that we owned but did discontinue it. They were unable to locate our registration card to add to the pile of insufferable inconveniences.

Please unplug your coffee makers, even if it says that it is safe otherwise. We found out the hard way how easily it is to become a statistic in a corporate risk analysis.

Recently received a Cuisinart DGB-900 series Automatic Burr Grind thermal coffee maker. I owned a grind and Brew basic coffee maker with glass pot and loved it. I thought I would upgrade and purchase newer model and thougt it would also be fabulous. I have followed the directions and preprogramed the new item thinking I would wake up in the morning to a fresh brewed pot of coffee and found out just the opposite.

My previous maker could also be preprogramed and when I got up in the morning I had a steaming hot cup of coffee. Thinking that this Burr and Grind would really keep my coffee hot I discovered that the previous maker had a heating plate and a glass pot. This new unit has a "resting plate" not a heating plate, and the only way to keep

this coffee hot is to preheat the thermal pot prior to making a new pot.

Preprogramming makes this impossible therefore the preprogramming is not a useful nor practical.
When I called Cusinart I was told that the "only way to keep coffee HOT with this model is to preheat the pot and not preprogram. The book of instructions never mentioned the problem with keeping coffee hot when it is brewed before waking in the am. I was also told that the glass pot model does have a "heating" unit and this model does not.
I am stuck with a unit costing $189.00 and no receipt to return it to the store.

I loved Cuisinart but this unit is not what it is stated to be.

I had a Cuisinart Grind & Brew and had nothing but trouble with it. When I poured the coffee, it ran down my arm and onto the counter; it never beeped when the coffee was ready; cord had a short in it, etc. Cuisinart would not help me out other than have me send in the coffeepot to them, pay the postage myself, and wait at least 8-10 weeks for a replacement or for it to be repaired. I didn't want a repaired one so I decided to take it back to the store where I bought it 5 months prior. I had the original sales receipt and the store gave me my money back with no questions asked. The store told me all they have to do is submit the claim to Cuisinart and they will be reimbursed for the coffeemaker. I only tell you this, because if you still have the receipt and are having problems, try taking the coffeemaker or other Cuisinart product back to the store for a refund or replacement.

We have purchased to Cuisinart products. One is the Cuisinart Coffee pot model DCC 2000. The other is the Cuisinart Griddler. We have had the coffe pot for approximately 4 months before it stopped working. Cuisinart related that they would send us a new one in 8-10 weeks. They wanted us to cut off the cord due to it being a fire hazard. It has been 14 weeks now, and still no new coffee pot. Our griddler malfunctioned and the bottom cover plate fell off exposing the wires. Apparently the unit over heats and melted the bottom plastic of the unit. Cuisinart again told us that they would send out a replacement unit. They wanted us to mail them this bad unit at first. But agreed to send the new one first. We are still waiting for both replacements. I feel that both units are a fire hazard and can start a fire. I have photos of the griddler and they can be emailed to you. Please help. The products need to be recalled before they cause a problem or fire.

I was told I could pay them more money and when they get more parts they will send it out to me all at additional costs to me. I told them I didnt have these troubles with Mr. Coffee and they hung up on me. Ruined grout on my counters and a non functioning coffee maker

I have made several calls asking to either send me a new coffee maker or send me a refund. They will not respond. At this time I am asking for a refund. I no longer have confidence in their products. I have since purchased another brand.

Had my coffee maker for 5 months. Now the coffee has a plastic taste. The customer service said: rinse with vinegar, lemon juice and even maybe your using too much coffee. I tried everything and on a 3 year warranty the want me to return it at my cost ( after the first customer service said they would send me a new on and a return tag at their cost) and if they find that it is a problem they will replace.

After coffee beans were ground and coffee brewed and unit was in warming mode heard crackling noise from kitchen and smoke was pouring out of the bottom the heating pad. Fortunately we were still home as we were set to leave the house for to get the newspaper. Cuisinart offered not to charge me the $10 return fee for warranty replacement. I decided to keep the unit for awhie and let people know about the problem first in case they decided to bury the issue.

I purchased a white and stainless steel, brew and grind 12 cup coffee pot, from my home in Quebec, through the internet, from Amazon.com.

still UNDER WARRANTY I sent it pre-paid postage to Cuisinart (06 Oct09)along with the required $10.00 fee for return postage once repaired.

On approximatly the 26Oct09, I received a phone call from Cuisinart telling me that because it is a USA built model, Cuisinart Canada could not repair it. I got that... and asked what my options were and was informed that the only thing they would do was send it back to me as is. I agreed and am still waiting for it to arrive.

I have spoken to reception at least three or four times and really feel they are not telling me everything I need to know.

Then I called again a couple of days therafter and was told it had gone out on the very day that I was calling and that they could see it was in shipping and had left that day by Fedex.

At that point I asked for a Fedex tracking number and was told that it hadn't left the shipping area yet.

I asked repeatedly why it was being held and she couldn't answer. The best I got from her was that it would leave sometime this week and there wasn't much she could do about it.

I simply want my coffee maker back so that I can take it to be repaired by a small appliance repair centre...I can't afford to replace this one and just want it back to have it repaired.

I even tried to send it to the US to have it repaired by Cuisinart and they are telling me that because it will have a Canadian return address they won't even open it ...they will send it back immediatly assuming it will be a Canadian product.

At this point I feel like I am between a rock and a hard place and just want my leaky pot back so I can get it repaired.

they wouldn't even pay shipping on a 2 week old unit,No customer service skills Dont care about the business reputation at all

Received a cuisinart stainless steel coffeemaker for gift 4 years ago. Much over $100. I am on my third one (same kind) and it is broken again. The first two I sent back to the company i had to pay shipping both ways and they replaced it. Well I am tired of sending them back they only last about a year. I am buying a different brand this time and throwing this one in the garbage. It leaks water sometimes, the clock won't work and now it shuts off as soon as it brews if it brews at all. I had a Mr. Coffee lasted about 20 years cost about $30 think I will go look up Mr. coffee again. You don't always get what you pay for.

Cuisinart DCC-2000 - similar experience to other negative reviews. One day it just wouldn't move the water from the reservoir up through the lid to make the coffee. Wouldn't turn off with the on/off switch - had to unplug it. Tried cleaning it and letting it stay unplugged to reset. From the sounds of it, it's junk. Too bad - I loved the idea of the product. Guess I'll be skipping Cuisinart when I replace it!

Two years ago, after much research, I bought a Cuisinart DCC 1200 Brew Central Coffee maker, a Cuisinart coffee grinder and a Cuisinart electric can opener.I liked the stainless steel, sleek,modern design.

Well after 6 months the coffee grinder stopped working. Now, after two years, the Brew Central is broken. I'm down to the can opener and God only knows how long that will last.

I am thoroughly disgusted with Cuisinart appliances and will NEVER buy another product of theirs. I'm using my old Krups coffee maker that I bought in 1993. Cuisinart....never again.

A Cuisinart Coffeemaker Model DGB-300 began sparking and smoking spontaneously while turned off but plugged in. The smoke smelled like plastic and seemed to be coming from the bottom of the unit. I contacted Cuisinart customer service and was told that if I would ship the unit to them they would replace it. I would need to cover shipping cost both ways. No one to whom I spoke could address the safety issue and all said "this never happens". They declined to send a prepaid shipping box without the serial number of the unit, which is not available because the plastic bottom of the unit is melted.

We purchased the DCC-2000 Model Coffeemaker and in less than a year, it stopped working--lost all power. Water leaked all of the time underneath the unit. We sent it back to Cuisinart along with the requested $10.00 return charge. We received a brand new unit of the same model. It has also suddenly stopped brewing and it has again been less than one year. I expected stellar performance and reliability from Cuisinart products vs. others, especially when the price point for this unit was $100. At this point I'm not so sure I will be purchasing anymore Cuisinart products.

Me too. I've had my coffee maker (which I've loved) for about 2.5 years. This morning it brewed 1/2 a pot and then quit. Tried again... nothing. It just stopped working. I was confused 'til I read all these experiences. Now I'm just mad that I spent $100 on something that I took good care of and it still didn't last.

Cuisinart thermal stainless steel coffee maker... Thermal Pot leakes dish soap between thermal layers..So now your morning cup comes with old disgusting dish soap... Defective product poorly made makes you really sick!!!!

I purchased a DCC2000 coffee maker approx.6 months ago.One day,it just stopped working!! Sometimes the clock and buttons lite up,but it doesn't brew.Sometimes when plugged in,it does NOTHING!I paid $100.00 for this piece of garbage!I thought cuisinart was a good name.NEVER AGAIN!!!

The DCC 2000 Cuisinart coffee pot just stops working. I spent $100.00 on what I thought was a better coffee pot and I guess I should have stayed with Mr. Coffee... I wont be purchasing another Cuisinart product. It seems to me that a lot of people are having problems, maybe there should be a recall on your product Cuinart??????

My maker is now leaking coffee out of the serving area. So I have just purchased a new coffee maker after less than 3 yrs because I'm tired of dealing with it. My new one is not a cuisinart. I'm not going down that road again. I would expect a $90 coffee maker to be better quality and last a long time

My Fiance' bought me a brand new Cuisinart DC-2000 coffee maker for my birthday almost 2 years ago. Never really had any problems with it until this morning when I went to brew my coffee, it just stopped working. I'm not one to expect appliances to last for 20 years, but I mean for a really nice maching that was valued at over $100, I would expect to get more than 2 years out of the machine!

we recived the cuisinart model#dcc2000 as a christmas gift in 2008. coffee maker does not work anymore. lasted a whole 8 months. I know my mother-inlaw paid over a 100.00 dollars for this cuisinart. I do not know what to do are who to contact.

I paid over $100 for the original unit and have had to have it replaced three times. That's rediculous. I will never buy anything Cuisinart again. They know this unit is a problem so they should take it out of production. I know two other people that have the same unit and the same problem. What can I do to get my coffee maker replaced?

My mother has the exact same coffeemaker and she is on her THIRD one! This coffeemaker is DEFECTIVE and should not be sold or used as a replacement! I will never purchase any Cuisinart product.

Purchased a Cuisinart Blender approx 3 years ago. Only used it MAYBE 12 times in three years. Turned it on and it sounded weird and then acrid white smoke poured from base as motor burned up. Emailed Cuisinart multiple times. They want me to pay to ship it both ways so they can "fix" it. I won't do it. This is a substandard product and they should back it up, but no one in "customer service" wants to hear anything about Cuisinart taking care of this. If I want this thing fixed, I have to pay. Needless to say I am done with Cuisinart forever. I will send some additional letters to company executives though, letting them know my displeasure.

I have read on line the same complaints with the same model number. I think it should be recalled and allow me to return it to the store that I purchased it and not be told to send it back at a cost to me. I will not purchase any product again from Cuisinart and I will not recommend that anyone else does either.

Received a Cuisinart DCC2000 Coffee Maker as a Christmas present. Warranty was for 3 years and it stopped working after 2. Just quit working. So I returned it to the company paying 10 dollars shipping and they sent me a new unit. Well after 1 year, the second unit quit just like the first. Called them and they said the new unit is covered under the OLD warranty so it is out of warranty. NEVER WILL I BUY ANYTHING CUISINART AGAIN.

There should be a recall. Cuisinart had a great reputation years and years ago. Not anymore. I have zero trust in Cuisinart now. I will go out today and buy another coffee maker that will last. This is ridiculous. Do not buy shoddy Cuisinart products. You will be entering your complaint here on this forum.

I purchased this product two years ago. When it was new, I thought the plastic taste in the coffee was normal. Now after two years, it is the same. And that is not normal. I have replaced it, but wonder if all the models have the same problem. I quite often had a stomach ache about two hours after drinking the coffee.

My cuisinart coffee pot stopped working and noticed the plug cover on the wall as all black where the coffee pot was plugged into. I called their customer service and all they said was the warranty had run out and there was nothing they could do. I said it could have caused a fire and how can they let other people have this unit with no warning or recall and still got the same unconcerened response and was reminded again there was nothing they could do.

My Cuisinart Coffee Maker Model #DCC-2200, started to smoke very very bad. It had been on for aprox 1 1/2 hours and had about 1/3 pot of coffee still remaining in pot. The unit had started popping and then had an electrical burning smell and then a lot of smoke. Enough smoke to fill my entire 11' X 20' kitchen with smoke. I snatched plug out of the wall and took the very hot unit outside and put it on the ground.

The Cuisinart company, when I called them, wanted me to send unit to them allong with a $10 check and they would send me a new unit. I advised lady on phone that my concern was not so much about getting a new one as it was that I was getting ready to leave my house with my wife still in the shower and it could have caught house on fire. Advised lady that this seems to be odd to let Cuisinart take unit and just send another one out.

This unit has numerous complaints about this unit on the internet. Apparently many other people have had the same problem - the coffee maker just stops working. We received the maker as a gift for our wedding - less than three years ago. According to Cuisinart, the serial number refers to a unit that is out of warranty. When I asked about other customers returning units, the rep stated that they have had many returned for that same problem.

We were expecting at least an exchange since there is a known problem with the unit, but instead the rep stated that they would do nothing. When asked if they cared that they were loosing a Cuisinart customer, they seemed as if they could care less. I will buy from their competitors from now on.

I am currently on my 3rd Cuisnart toaster oven and am very disappointed in the Cuisnart product!!!! I paid over $100.00 for this toaster oven and on all 3 ovens the door will not stay shut therefore the toast and food never cooks evenly! On top of this the inside of the ovens teflon coating on the walls bubbles up and flakes off. How dangerous is this!!!? I could see if I had a defective model, but I have sent it back twice and have a third one and they are all doing the same thing! Keep in mind this is the 3rd toaster oven I have had in 3 years!!!! I think I will go back to purchasing the Black and Decker models, the last one I had lasted 15 years!!!!! It's sad that such a big popular name as Cuisnart has such bad service and appliances!!! I will never purchase another thing from them again!!!

All I have heard about Cuisinart is bad, wish I had looked online before making that $80.00 purchase.

Purchased expensive model, Stainless Steel with insulated carafe. First thing I noticed was button latch that held coffee grinds didn't catch well. Needless to say as coffee would brew, it would swing open. What a mess. Neck was the top of carafe cracked which I had to glue back into place. Coffee never stays hot for more than 1/2 hour in thermal carafe. More work than it's worth as I have to insure that side button that hold basket clicks so I do it manually as a double check. I have to microwave coffee to have a hot cup. Shame on a company like Cuisinart that would put out defective products and not recall defects. Making us seem like we are all more the exception than the rule.

I own several Cuisinart household appliances and even though they are expensive the Cuisinart name use to speak for itself in the durability and high quality product you were receiving, but then again I never had to deal with the warranty issue until now. I paid $100.00 for a all black matte finish Cuisinart coffeemaker less than year ago. Recently I noticed the so called durable black matte finish that withstands daily use was coming off the burner and thus causing the stainless steel underneath to rust. Not to worry I was still under the 3 year warranty so I emailed Cuisinart.com who told me to contact Consumer Canada who would help me. I was in for a rude awakening.

Cindy whom I spoke to at Consumer Canada did not take down any information, she just asked for my name and phone number and the problem. I told her about the black matte finish coming out and Cindy kept insisting the burner was stainless steel not black and I kept telling her I know what my coffee pot looks like and I gave her the number of it and offered to send her the online website that shows picture and description. Cindy was having none of that, Cusinart did not cover cosmetic damage due to their own shody workmanship no siree they didnt care if it peeled or rusted or what it did after it left the store shelves. I told Cindy she was just jerking me around until the warranty ran out in few weeks and she didnt answer me. Cuisinart appliances are not cheap and a company such as that who makes the claims they do regarding their products should stand behind them.

All I was asking for was for them to put another finish on the burner or replace it, instead they feel it is acceptable that I proudly show off a rusted coffeemaker. My husband is right why bother spending all that money on a product that does no better than its counterparts that can be purchased at a fraction of the price. I am extremely disappointed in Cusinart's attitude and it has certainly woke me up to the world of business today.

Besides bad customer service, the unit is faulty in that it has rotted and rusted out through the bottom. Condensation forms all along the top and inside the unit after every brew.

I called to order a part for my brand new Cuisinart top of the line Mixer. The circuit board had burned up. I live in Panama, so I took it to a service shop here. He found that the circuit board was burned up, so I called Cuisinart and was told that the part was not owner replaceable. Since it had been taken apart, it was no longer under warranty. Since I live in Panama, the cost of returning it to the US is over $200. They would not sell me the part to have the service shop here repair it. This has cost me about $400. I only used it once. All I need is the part.

We bought a Cuisinart coffee pot three months ago. Imagine my surprise as I went to pour a cup of coffee, and the top of the handle separated from the pot and hot coffee came pouring out all over my hand.

Pour hot coffee on my hand

I ordered a Filter Basket Double (EM-100FBD) which is an metal basket for a Cuisinart Espresso Machine. I placed the order on www.cuisinart.com. I received a confirmation D429207 and paid for overnight shipping ($25.95) for a $13.00 item. I did not receive my order when I contact the website they said they do not carry the item eventhrough I have a order number, and that they have told Cuisinart this several time and that they have requested they remove it from their site.

They were nice about it and told me to call 800-726-0190 to place the order. I spoke with a CSR who was of no help .. they would waive the shipping cost for regular s/h and it would be 7-10 days. I requested to speak to a supervisor and I was connected to Melissa (Customer Service / Tampa) who needs to learn how to deal with customers. She was condecending and rude. I couldn't even finish a sentence. She basically told me it was MY problem and that I would have to deal with the www.cusinart.com customer service. She also informed me that overnight shipping takes 3-5 business days ... does that sound right to you? 3-5 days for overnight shipping! I asked to speak to a manager and she said NO they would not come to the phone ... are you kidding! I asked who the President was ... she didn't know ... I googled it and found my answer within 15 seconds! How can a company offer replacement products on www.cuisinart.com and not carry the products - they weren't out of the product they DO NOT CARRY THE PRODUCT. How can they produce a confirmation number when they don't have the product ... never did!

I will never buy another Cuisinart product ... Carl Sontheimer (Founder) would have an absolute fit if he only knew the incompetent people that are working for his company.

I had to go to another dealer, The Gourmet Depot to get the product that Cuisinart can't seem to produce!

Cuisinart Coffee Maker Model #CBC-00. Our first one caught on fire and blew out all of the controls. We returned to Costco where they offered refund in full. Purchased another unit the same day because we thought the first failure was a fluke. After a couple of weeks, we are getting a loud clicking noise from the replacement unit, so we are unplugging the coffeemaker when not in use fo fear that it might catch on fire again.

Flas fire emitted from the front of the controls on the unit and a rancid odor from the electrical fire at the same time.

I bought a Cuisinart coffee maker about a year ago. It was a very expensive model. It always leaked water right from the beginning. Now, it will not turn on. I have contacted Cuisinart twice now via email, and each time they have a snotty complaint department person call me; however, they refuse to satisfy my compaint. They want me to ship them my old, broken, unit to them and I pay for the shipping. Then, they say they will send me a new unit, but again, I pay shipping.

So their unit breaks after one year of service, and rather than just sending me a new unit to keep a customer, they want me to pay shipping for the old and the new unit. I say, DON'T BUY CUISINART PRODUCTS!

was sent a new one but it only lasted 1 year. I called Cuisinart and was told the waranty was still good and they would send me a new one. I waited 2 weeks and when no coffee pot showed up I called them. This time they said no, we are sorry but the waranty goes back to the origional coffee pot and it is expired.

I contacted the Better Business Bureau but of course Cuisinart is NOT a member (go figure!)

They have 4 more days to respond but I'm guessing they will not. Its obvious...they don't care...so the only thing we can do is NOT BUY their products and tell everyone you know not to buy anything Cuisinart. If enough people do this then maybe they will learn.

A Hard Lesson Learned

I was making soup and but boiling chicken broth into the blender. I followed the directions on the insert that went with the Cuisinart SmartPower Duet Blender/Food Processor about dealing with hot liquids. Though I released the steam and held the top on extremely tight, the lid blew off with incredible force. The boiling liquid gave me serious burns on both forearms and my chest. Luckily, the liquid did not reach my 7 month old daughter who was sitting nearby in her high chair. VERY DANGEROUS!

Burns on both forearms and chest

A couple weeks ago I cooked frozen meat balls on my Cuisinart cookie sheets. I put all but five in the sauce. My husband, son and I ate them. Then my husband went over to the pan to eat another meat ball and notice they all had metal from the pan stuck on the bottoms of each one! I noticed the pan was slightly discolored where the metal had come of the pan onto the food.

I called Cuisinart and they said they have never heard of this. So I asked if it could be hazardous or cause health problems. The gentleman I spoke to took my name and number and said he would have someone get back to me on it. Its been a week and I haven't heard back from anyone. My other cookie sheet looks like metal lifted off it also. We most likely ate metal from that pan to. I kept the meat balls and pan as proof. I am also going to take pictures.

My mom and sister have the same pans. I showed them and they said they had never seen anything like that..they were shocked!! I am shocked!! I'm scared that it may cause health problems. I feel terrible that I feed that to my son and husband! What should I do? I don't even heat food in plastic in the microwave. Because I heard its harmful. Any info would be nice!

if anything went wrong with this one.

when I payed more, She said send mine back in and they would give me the same brand. Oh they had to ok this with head office in mean time. ant way i sent mine in .they sent same DGB-600BK and said they would take care of it if it happened again. Ok I just tiered at this point and just want my coffee pot.

she said . I was lucky usely they give you 50/% of your money credit. I would have to pay 16.45 for shipping for the coffee maker I picked out. Oh yeh i could go on there web site and pick anything with there name on it for 92.50.

also I should of been able to pick the same as I payed for it. or the same as DGB-500BK was on there web site. Not something less.

I purchased a Cuisinart waffle maker (waf6) on line. After the first use the Control Dial came off in two pieces. I returned it and was sent another waffle Iron. Again the first time I went to wipe it off, the dial came off in two pieces. I don't see any reference in the instruction booket that says it should come off for cleaning. Yet both irons the control dial has fallen off. Is this a problem with the design?

I purchased this Cuisinart Programmable Espresso Maker - EM-200C, at the Home Outfitters, Burloak Drive location in December 2008. At the time, we were told that it was the last one in stock. The clerk did a cursory check and decided that all of the parts were present. However, upon giving to my mother (Christmas present) she informed me that there were pieces missing (she had read the manual and watched the video - which she found to be a great source of information and easy to follow - and so was aware of the pieces that were not received).

So, we are missing the following pieces, as per the instruction booklet provided with the appliance: #16 - both of the cleaning pins #18 - measuring scoop/tamping tool and #19 - filter baskets (one-cup filter basket AND the pod filter basket for espresso pods) Could [they] advise me on how to go about attaining the pieces that should have been included with this expensive appliance?

For a machine that cost upwards of $300, I am not impressed by the lack of regard with which the matter was handled. I have had absolutely no support from Customer Service, only the suggestion that I buy the missing parts. I have not estimated the cost of purchasing and shipping these parts, though I'm sure it would be greater than $50. I would really like other consumers to be aware of the lack of regard with which this major company takes their valued customers. I will certainly not be buying from Cuisinart in the future. I am truly irritated by the lack of assistance from this company!

Purchased a 10 cup Cuisinart Grind & Brew coffee maker for $150. The grind process is very loud - not the initial bean grinding (about the same noise level as my electric bean grinder), but after the beans are ground the machine goes into a loooong, very loud drone that sounds like the machine is achieving lift-off - not kidding! Reading some of the comments about the lack of service Cuisinart provides (they haven't responded to my email) I think I will take advantage of my store's 30 day return policy for a refund - not an exchange!

I e-mail Cuisinart several weeks ago and have not received response.

Still waiting for response.

coffy maker has w appears to be paint peealing off bottom of pot.will take legal action for ingestion paint or oter materials serial #60718

You can add me to the long list of hoodwinked Cuisinart victims. I paid shipping both way to have my blender repaired (in a house we use part of the year and hardly use the blender at all) and it is making the EXACT same noise again. You can at least back up your product by paying for shipping on the return. While you're at it, you can fix or replace the item!!

Serial #404210 Grind & Brew DGB-600 coffee maker. The grinder sticks to the point you need pliers to remove. It must be removed to clean each time you use it or it will clog. After putting up with this for 6 months I called Cus. Ser. lst they told me to put a bag of ice in grinder for 30' so that it could be removed--didn't work. Then they told me to put the entire coffee unit in refrigerator.

I don't have 30' to waste in morning or a fridge big enough to hold a coffee maker this size. Then they told me if I had the receipt (3 years ago) they might replace. This is a very poor design and they are doing nothing. Still selling this model which is now on sale. My price was $170, I think I should get more than 2 years. We use it at a house we occupy only 4 months a year. If you can't do something, at least let others know not to buy this item.

Well, nothing good to say about Cuisinart Coffee makers or their service/warranty. I will never buy another Cuisinart product. I purchased a model COD-4000 from Costco on 04/2007. About July of 2008 it would brew once in awhile only. I called 800 number and had to pay 10.00 and they would send out a new one but I had to return the old one and pay 17.00 to ship it back. I'm now out 27.00 under their 3 year warranty period.

Well it lasted a month and then it would just shut off by itself, the power would just go off. So I had to plug it in every morning to brew coffee,and had to reset time and auto on/off every morning. Called 800 number and explained problem, I said I will not pay another cent for their problem products. The lady said they would send out a new one at no cost but I would have to pay to send the other one back. I said I would only do that if they would send me a different model.....well,no deal.

I told the lady that I would never buy another Cuisinart piece again. Needless to say she didn't seem to concerned about that. So hopefully who ever reads this will not have to go through what I did withCUISINART!

I purchased a coffee maker in October of 2007 during a trip to Grand Forks, North Dakota. About a month ago (July of 2008), our coffee maker broke and I visited the Cuisinart website to see how I could go about getting it repaired.

I discovered that you can only get Cuisinart appliances repaired at Cuisinart service centres, and there are none of those in our province of Manitoba. I sent them an email, and they responded by telling me to visit their website to find the service centre nearest to me.

That would be in Regina, Saskatchewan.

I called around in Winnipeg, hoping to find someone who could repair it. I spoke to someone at Morrell's on Fort Street who said that they had left several messages with Cuisinart in an attempt to be set up as a service centre but had received no reply, and they were unable to help me.

I sent Cuisinart another email, and they told me to call their 1-800 number. I did that, and after several minutes of slogging through the key-pad menu, I heard the following message repeated over and over:

I'm sorry, there are no service centres in your home province. I'm sorry, there are no service centres in your home province.

I made it back to the main menu and spoke to someone who transferred me to the customer service department, where I had to leave a message. 48 hours passed and I did not receive a call from Cuisinart, so I called again. This time I spoke to someone in customer service and told her our situation, starting with the fact that our coffee maker was purchased in the US.

She asked me to send a digital photograph of the broken part and send it to them so they could determine whether the coffee maker needed to be repaired or replaced. She said that once they made that decision, I could mail the coffee maker to them and it would be repaired or replaced and returned to me.

I sent the photograph of the broken piece along with a photo of my receipt of purchase.

After a few days, they sent me an email telling me that they noticed that I had purchased my coffee maker in the US and that I was out of luck. No warranty for me. Apparently a 3 year warranty means nothing when you purchase out of country.

I was extremely frustrated by this point and told them that I had been up front with that information from the very beginning, and when I spoke to the customer service representative on the phone I made sure she knew where I had purchased it, and she did not tell me that it would be a problem.

At this point, Cuisinart and I are sending terse emails back and forth. They continue to say things like we really are sorry and to be honest, we simply do not honour the warranty on products purchased in the U.S.

They have offered no explanation for this, and I cannot find any information regarding warranty on their website.

Not one person has given me their name over the phone or signed their name to an email. Nobody at this company is interested in customer satisfaction or taking responsibility for promises made. All I have experienced is frustration.

Well, I can't make coffee. Not a good thing in my house. I'm upset that we spent $100 on a coffee maker that we thought was a good and reliable brand, since it does, after all, have a 3 year warranty.

My fellow Manitobans should know that Cuisinart has no interest in offering repair services to residents of our province. I don't think anyone wants to drive to Regina to get their appliances repaired.

I bought a blender/food processor May 12, 2008, model FPB-5-(TX5) serial 80116 JS and the complaint that I have is the white plastic/rubber top stains.

I bought a Cuisinart BC-6SA blender/ food processor. On the 1st and 2nd uses, there was a strong oil smell coming out of it and I figured that it was just excess lubricant burning off. On the 3rd use, I still had the strong smell and there were small plastic fragments everywhere. I examined the gear teeth assembly where the bowl and the base met, but there was no obvious breakage. The ground up plastic was coming from inside the motor.

I called customer support and they said I would have to mail it to them. I explained that it was only used 3 times and essentially brand new. I thought Cuisinart was supposed to be a quality product! They would not budge and now I am spent 20+ to send this product back to NJ and had to include a 10.00 check for return shipping. After waiting a month, I called to find out the status of the repair.

The customer service number is NOT in NJ and further more they won't call NJ to find out the status. They said just wait and they will eventually send me a letter stating what is wrong. I don't want a letter -- I want my blender/ processor. I am extremely disappointed and will never buy from this company again.

I am out 130.00 so far and no blender/ processor to use...

For at least the last 20 years, I have owned Cuisinart food processors. The motor is sufficiently strong but the working bowl, blades, and lids are totally worthless. I have relaced a bowl and a lid on one processor. The cost to do so was approximately $80+ shipping costs. When the replacement lid was damaged after limited use, I decided that perhaps it would be wiser to replace the entire device. I did so at a cost of $199.00.

I use the processor to make small amounts of dough, to slice hot peppers, and make sauces out of cooked vegetables or tomatoes. I do not grind hard cheeses or any root vegetables, consequently when the replacement processor started to show damage, I was quite upset. Once again I have been forced to replace parts. A blade for more than $25 plus shipping, a bowl, and now the sleeve that must fit into the lid needs replacing.

I can't believe that the plastic used by such a reputable manufacturer can be so weak as to crack in many different places. Soon the tube will find its way into the bowl and be ground up. Every small piece of plastic has fallen off the lid at one time or another. I find it hard to believe that I am the only consumer to have such bad luck with this device. Other than the cost incurred to replace the parts, I have not had any other damages, but I fear that one day the entire device will fall apart while being used and do some very serious physical damage to the user. Cuisinart should be recalling these devices and replacing parts at no cost to the consumer.

We have had nothing but problems with this coffee maker since we purchased this in Dec 2006 as a wedding gift to us. We have contacted Cuisinart twice regarding the shaft freezing up. Tonight it died. Will no linger grind. What a piece of junk. Only after 2 1/2 years it gives up the ghost, but we had the smarts to keep our perculators and drip coffee makers. We also kept out coffee grinder. We should have kept out money the day we purchased that thing!

The pot I bought was refurbished, which I did not know when I bought it, and they said, after looking up the numbers that the pot was 3 years old and they couldn't do anything about it. BEWARE OF REFURBISHED CUISINART COFFEE POTS! This was a $50.00 loss for me. I found out on the web site that it sells for $79.95. I think I'll go back to the "MR.COFFEE"! They are "Made to Last", and you can get one for a lot less! One day it made coffee and 2 days later when we went to make a fresh pot, it wouldn't come on. No blown circuits or any reason for it to just quit. It just did.

I bought a Cuisinart DLC-8Plus food processor in 1987 *pre aquisition by Conair*. Finally, in January of this year the pusher / sleeve assembly got broken (a "prong" that is part of the safety mechanism in the rear of the assy. broke..rendering it inoperable)

I called customer service regarding the problem and was told there is NO WARRANTY on the replacement parts. I spoke to a supervisor who didn't seem to give a d**m if I was talking to her or not and she repeated the SAME thing. I REALLY REALLY REALLY tried to be civil. (failed) Conair corp and cuisinart will pay in the long run. I am a food nut and have a compulsion for buying cooking equipment/accessories. Cuisiart and Conair / Conair Subsidiaries are now blackballed for life.

On March 17, 2008 a cuisinart pannini/grill that I had purchased at Costco caught on fire while I was heating it for use. My house was filled with smoke, my counter was burned as a result. I called cuisinart and spoke to a rep who told me they would send me a new appliance. I asked about my counter damage and was referred to Pam Keesgan. She said they would pick up the cuisinart grill up for testing and did so by UPS on march 19th. I enclosed pictures of the counter damage and a receipt for purchase. I called Pam Keegen again on April 15th and was told that they were still doing testing.

I called Pam Keegan again on May 9th and was told something about food being between the plates. She had to get more info. She would check with that department and call me back. She did so but I missed her call. Again I called Pam Keegan on May 16 and we discussed the supposed food between the plates thesis as cause for the combustion. I did not agree with this. I said flames were coming out of the appliance where the drip cup is positioned and resulted in the counter damage. She said she would have to discuss this with the department that I believed she referred to as engineering but that the individual she needed to consult with was going to be on vacation for two weeks. Needless to say, she is wearing me down which is precisely the objective here. I do not expect a satisfactory resolution based on past events.

My house is about 16 months old and now has counter damage in the kitchen.

My son gave me a Cuisinart Coffee Maker for Christmas. It worked great for 7 or 8 months and then just stopped working. I have been unable to find anyone who will work on it. My son didn't keep the receipt since it had worked fine for the first 6 months. I was very disappointed in the company.

Received a CPM-900 popcorn maker as a gift on 12-25-2007. The popcorn maker, while it makes wonderful popcorn, is constructed rather poorly. Within a couple weeks of using the device, bits of plastic could be heard rolling around inside the base of the unit. By May of 2008, the rotating arm broke and the device was no longer usable. Called Cuisinart as it has a 3-year warranty. Jewel promptly requested my information and I received a replacement unit one week later, albeit a different color.

I was required to pay $10 to have a replacement unit shipped to my house and I'm also required to send the faulty unit back on my own dime (I'm looking at USPS Priority, to have a tracking number for proof, at $13.95). Ridiculous. Next time, I'll request a paid shipping label.

I received a DGB-700BC Cuisinart coffee maker for Christmas. My wife paid nearly $200 for it. The heating element worked only half the time, regardless of whether I used immediate or delayed brew. I returned this unit to Cuisinart and received a replacement--which behaved exactly the same way. The second replacement (third unit) still behaved the same. My guess is that this is a flaw in the software that will affect most units.

Cuisinart won't upgrade me to the minimally more expensive carafe model, and will only give a 50% allowance (no refund) unless I can come up with the original receipt. Two thumbs down to Cuisinart as a company.

$10 x 2 to return the defective machines, then stuck with a 50% loss on $190 purchase.

I purchased a Cuisinart Grind & Brew Stainless Automatic Coffeemaker from Tuesday Morning on 3/7/06 with limited three-year warranty, and sent in registration form as recommended. Called today Feb.9, 2008, according to Manual instructions, to receive information for shipping defective product back for repair or replacement. I explained in detail what was wrong with coffeemaker. (It would not heat or make coffee...everything else worked including grinder which came on unexpectedly while we were drinking coffee made without using the grinder function). Unplugged coffeemaker to stop grinder. Waited and tried again. Coffeemaker still would not heat or brew coffee. Expected to pay $10 for shipping and handling fee, but was informed I would also have to pay for shipping to and from Cuisinart who would replace the coffeemaker.

The lady was unable or would not tell me what the extra charges for shipping to and from Cuisinart would cost me, and suggested I contact my desired shipper to find out approximate cost both ways. She hinted at $20 to $30 as an example. So instead of $10 I expected to pay, I am told by her between $30 to $40. I can grudgingly accept paying shipping costs TO Cuisinart, but also paying for return shipment by Cuisinart is ridiculous in my opinion. Am I being unreasonable?

I have taken no further action at this point. As far as the economic and physical damage, I am without a workable coffeemaker under a so-called warranty--a coffeemaker that cost about $100 new and now am asked to pay an additional $30 to $40 for another new coffeemaker. I cannot get it repaired locally according to Cuisinart rep, although the manual does specifically indicate that is an option. I would much rather have it repaired free than pay up to $40 for another Cuisinart which could cost another $40 for replacement anytime during the warranty period. I asked the lady if my registration was on record with Cuisinart. She replied regisrtation or date purchased was not necessary. I am sure by now you can understand the physical damage I have incurred. There is no way I have found to complain to Cuisinart online except being referred to you. I am 75 years old and blood pressure is rising.

They are not willing to replace unless I send my coffeemaker back to them. The first time they gladly sent me one and then I returned my defective one back. They are not willing to work with me on this issue. The money they will refund me is way less than what i paid for it at the time...

I had ordered a replacement carafe from the Cuisinart website for my coffeemaker back in July. I felt that since the company was such a huge brand name, it would be safe for me to go directly to them for the replacement product instead of ordering from some 3rd party source. The order was placed with confirmation sent to my email and money was withdrawn from my bank account...all had gone as it was supposed to in July.

After waiting about 3 weeks for the item, I had called over to the Cuisinart customer care hotline and had inquired about the shipment. I was told that it was shipped out but had gone to the wrong address and that an inquiry would be lodged with UPS (who was the carrier for delivery) before another carafe would be shipped out.

I waited another 3 weeks and emailed the customer care department thru their link on the Cuisinart site to inquire about the status of my order. I received an automatic response stating that I was to hear from a representative within 24 hours. After another 2 weeks of NO communication from Cuisinart, I called again to the customer care line to find out that not only was no replacement shipment sent out from my first call, but that NO inquiry was ever made with UPS. I was told by that representative that she would send out a carafe to my house regardless of the UPS inquiry and that I was to receive the shipment in 1-2 business days.

I again waited another few weeks and decided to write to someone else within the Cuisinart organization to get some answers regarding this order. I found a link on the Cuisinart site to email a Rachel Litner at rlitner.com with comments or questions relating to products. I sent an email to them on Oct. 2nd to plead my case and request help on this matter. I received a call from a representative from Cuisinart about 3 days later for the details of my situation.

I started to give the timeline of the situation and was told that the website, although it was the OFFICIAL Cuisinart site, was run by a 3rd party. I continued with my story but was told that I should let her (the rep) finish her statement before I continue to tell her my plight, during which time I had asked her if she was an employee of the 3rd party company or if she was with Cuisinart. After accertaining that she was not with the 3rd party and that Cuisinart had no hand in the order that I had placed, I had asked who I needed to speak with to remedy the situation. I had asked to speak with her supervisor, whom I was told was the head of consumer affairs in Cuisinart. I told the rep that I will need for someone higher up to give me a call regarding this matter and that was the last time I ever heard from Cuisinart. It is now the latter part of October and I have had NO communications and NO carafe from Cuisinart. All I have is a broken, leaky coffee carafe from an expensive (over $100) coffeemaker.

Counter top has water damage. Spent a fortune on paper towels.

to the coffee filter so went to get a cup of coffee the door opened resulting in hot coffee all over me with a burn on my forarm

It has caused a burn on me left forarm

Stained counter top. Cabinet door fronts and colored floor tile grout.

I purchased a set of Cuisinart cookware about 4 or 5 years ago. My first complaint was that the handles got hot while in use which made it very inconvenient to always having to use pot holders. Then a few weeks ago the bottom of a saucepan actually separated from the pan and I threw it out.

Someone suggested that I contact Cuisinart so I called the above number and was told that Cuisinart has a lifetime guarantee, to return what pans I had left together with a $7 check which I did on 9/7 and was given the ID #300302010. I fully expected to receive an entire new set of pans, hopefully better manufactured than those I returned.

Follow-up calls were fruitless. A recording kept repeating that my item was not received. Finally I did reach someone who told me that the pans were used on high heat and they were not responsible. Apparently when you buy Cuisinart cookware, you should not just wash and use, you must read the fine print because it says to use only low and medium heat. So they sent back the pans with no resolution whatsoever. Even after I had the pans in my possession, I called the above number and was still getting the item not received recording.

I am disgusted with the product and their customer service. I have been cooking for many years and there is no way you can brown meat or boil pasta on low and medium heat.

Cuisinart makes a great food processor but their cookware is awful and for a large reputable company, their refusal to offer anything is unbelievable. It cost me $15 (not the main issue) to send and receive a product I hate.

I have had a Cuisinart CB-8 blender for about 5 years. This morning the blade assembly fell apart while the blender was on. I attempted to contact Cuisinart to find out where in New York City I could find a new blade. There is no 800 number listed on their website, no list of repair shops. After web-surfing for about an hour I finally got someone else to give me their 800 number, which either: doesn't ring; rings but doesn't answer; or rings a few times than switches to busy. My past experience has been that they do not answer e-mails, which is the only way to contact them on the website. I finally tracked them down to Conair Corporation, the parent companty. Nobody answers their listed phone numbers either.

Toaster lever will/will not hold. Most of lthe time, the bread is quite burned.

Cuisinart DGB-300 Automatic Grind & Brew started smoking with smell of electical fire after coffe was made. We have had product 3 or so years. If we had not been in the room to unplug this could have been a disaster.

The brewing process continued, after the filter basket had popped out, and ran down the new oak cabinets, under the stove, and all over the floor.

I cannot use both units, and I believe that both bowls and covers should be replaced; they have not received that much wear as I don't do that much baking anymore. I cannot afford to buy both sets again as the covers are sold separate from the bowls.

I purchased what I was led to believe an automatic thermal no hassel coffee grind a brew station for $150.00 made by cuisinart. You were supposed to be able to add water, pour in the coffee beans and push the button and you would enjoy coffee with freshly ground beans. This isn't far from what happens when you try and make coffee, yes it works with 1 pot of coffee, but if you go to make a 2nd pot of coffee you must first clean out the entire grinding part of the machine and the shoot that the grounds go down to get into the filter or they get all built up do to the moisture that builds up on the inside. Then when the build up occurs it will cause a clump of grounds to fall into the filter eventually causing the coffee pot to over flow all over the counter causing a huge mess.

The Consumer rep that contacted me said that's just how that model is and you do have to constantly clean it out after every pot of coffee. He said there is nothing that they could do. I do not believe this is acceptable for an automatic grind and brew station that costs $150.00 to purchase.

It has made several messes with steaming hot coffee pouring our all over that counters, running down along side the stove. It has run all over the floors, part of the counter in the kitchen is rising at the seam. When you try and keep the running coffee from making a huge mess you get burnt.

Is there anyone out there with the same problem?

I've had the Cuisinart classic cordless coffee percolator for less than two years. Makes great coffee but the perc bubble top is plastic and already disintegrated. Can't find replacement (unstandard size). What kind of company is it that doesn't today have an internet home page or customer service to communicate with?

model dgb-300 black in color, approx. two years ago for $99.00 at costco. the first coffee pot quit working for no apparent reason. we were not abusive with this product in any way. anyway we contacted cuisinart and they in turn sent us another grind/brew exact same model within a three week period the replacement date is 1-29-02 ref#3957318. this grind/brew also quit working for the same above reason on 3-7-03. i contacted cuisinart and they in turn said send it back to us and we will replace it with the same model. now i have to tell you that this would be the 3rd coffee brewer in a two year period, it just seems rediculous to keep sending me the same inferior product. this time around i asked for an upgrade with no extra cost to us. waiting now to see what the results are.

contacted cuisinart and they in turn will replace it with the same model. i requested an upgrade with no extra cost to us. i'm now waiting to see what course of action they in turn are going to take.

I purchased a coffee pot (percolator) in 1998 from Dillards,Corpus Christi store, made by Cuisinart. I had the first one about a year and it stopped heating. I called Cuisinart and at their instruction sent the pot back and received a new one, which was received May 19,1999. It also stopped heating this past week.I called them a few minutes ago and after talking to a very disagreeable woman I was told that it was out of warranty (3 years), and parts were not available so throw it away.

I paid over $100.00 for this appliance and I would expect that parts should be available for a reasonable length of time for repair.Also why would I buy a stainless steel pot if it was only to last for three years. There was an implied long lasting warranty by the language on the box.I could have purchased a plastic pot for ten dollars at Walmart if I wanted to throw it away in such a short time.I feel ripped off,but since it is a small amout of money individually, they can refuse to do anything. Collectivley however, I believe this amounts to a great deal of money that Cuisinart scams from consumers.I would say the government should protect us but in light of them telling us to tape our windows with duct tape and plastic, to protect us from terroists, I do not expect ANYTHING from them.I do believe that class action lawsuits are made to strike the attention of these companies and if there is such an action being contemplated I would like to join. This is no different than a mugger taking my purse as I walk down a street and if consumers do not stand together it will only get worse; if that is possible in light of what they are doing now. I do not intend to purchase anything else that Cuisinart makes but they do not care at this time, since the uneducated by experience, will continue to buy.Thanks for letting me vent my frustration.
Helen Zahn

They did not give me fair value for the money they received from me.

I have a broken coffie pot. No one at Cuisinat will not do anything for me even though I have a warranity. They just keep giving me the run around.

Purchased a Two To Go Coffeemaker at local HEB on 10/15/02 for $50. Worked fine with one cup used for 2 days, 3rd day, followed instructions and tried 2 cups and water went into both cups for a few seconds, then apparently down the middle, creating a backup in the filter section, overflowing into the water fill and sending dripped water all over my countertop--twice. The next tried using one cup again and the cup filled maybe 1/3 of the way and coffeemaker turned off. Tried pushing the button to see if it would continue, stayed on a few seconds and shut off again. After unplugging machine, removing single cup, walked away briefly and returned to find it decided to drip all over my counter top--Again!

Consequently, I bought a Kitchen Aid Toaster that as has worked flawlessly for over 3 years now. I won't buy anything Cuisinart makes after my bad experience!

I continue to return the damaged products, argue over UPS return tags, and spend excess time and energy returning a flawed product, they refuse to address. The warranty covers product only, customer must eat the return shipping. This exercise in returns is approaching a quarterly return schedule. Bad product!