
Noel of Clearfield , PA on Sept. 22, 2009
2004 when I purchased a Brand New Cub Cadet 5252 compact garden tractor From Carns Equipment in Clearfield, Pennsylvania. The day I purchase the tractor I asked J. Carns if the deal he was offering me was one with revolving credit, He said no, which was a flat out lie. I didn't figure out until later that in fact, my GE line of credit with Carns Equipment was revolving credit. Then the problems with the tractor started.
The FIRST 5252 tractor had several problems. The tractor couldn't do the simple jobs Carns promised it could do. The throttle would vibrate back and lower the RPM's after running for several minutes. (was adjusted several times and did not fix the problem) The forward and reverse linkage binds. (was adjusted several times and did not fix the problem) The loader linkage fell apart due to faulty workmanship.
One of the hydraulic lines burst within the first 100 hours of use due to faulty workmanship. The battery light would flash on and off sometimes, due to faulty electrical system. The tractor would overheat on a even 70 deg. Day, due to the engines inability to breathe. The transmission failed due to minimal and inadequate engineering at the factory. It took 1 year to get me a new brake pedal that did not hit the loader frame. After that Carns said He would replace the tractor and transfer my attachments.
The SECOND 5252 tractor broke the differential lock cable. It had similar electrical problems. It had similar over heating problems. It had the same throttle problem. It had the same forward and reverse linkage problems. The transmission failed. I was given a THIRD, but this time a 4x4 5234, tractor with cruise control and a canopy on loan while my 5252 tractor was again being repaired. Again this tractor had similar problems.
Carns gave me a list of repairs and fixes the factory supposedly had made to the 5000 series tractors. It had no logo or Cub Cadet specific information and was probably written by Carns in a Word document. He stated that this was written as a tech bulletin by the factory. He promised that all my problems would be over if, I would get a FOURTH new 4x4 5234 tractor and he said it would only cost me $20 more bucks a month.
Feeling as if I had no other options, I agreed. This tractor has overheating problems. The fuel gauge works sometimes. The battery light will flash on sometimes. The glow plug light will work sometimes. The front axle started leaking from both lower king pin joints when it had 280 hours on it. Now at just over 300 hours, something broke in the transmission and the tractor hardly moves
My new tractor (FOURTH) which I am pretty sure is just the Previous 4x4 model 5252. I say this because, I noticed months later that there are marks where the cruise control cable was removed. When I pressure washed the axle to get a better look at the leaks, the paint flaked off of the #7 king pin bolts telling me the axle was previously repaired, but I never had this tractor in for service. As for the canopy, Carns had my FIRST tractor with no canopy mounting marks on the roll bar, which I believe he transferred over. All tractors were garaged when not in use. At Carns Equipment, all tractors were left outside.
My current tractor is out of warranty and I have been asking for help from both the dealer and Cub Cadet for months. They don't seem to want to help, unless it means a considerable amount of more money for them by me being required to trade up and loosing most of the apx. $12,800 I paid for the Cub Cadet 5252DL with front end loader. I called other Cub Cadet Dealers in the area and they told me things like there were a lot of bad ones, their transmissions are a nightmare, Cub Cadet had a quiet recall and one winter took hundreds of new tractors back to the factory to replace the transmissions and they are marked with a sticker on the frame of a red or green X about the size of a quarter which sometimes peels off, that cost them a lot and that's why they sold out to YANMAR.
This tells me Cub Cadet has failed to provide a quality product. I paid a lot for a brand new pile of junk ($12,800). After only 300 hours is virtually worthless. I am having a difficult time trusting Carns Equipment and Now Cub Cadet as well. Cub Cadet told me that I had refused to have the tractor looked at and I never refused to have the tractor looked at. I was very patient through the first three tractors.
Considering how I have been treated, as well as the product, I am disheartened and out of patience. I have been back and forth with J. Carns and he is hiding behind the Manufacturer with a smile on his face and when I call B. Jakeway of Cub Cadet I am interrupted, distracted and talked over or diffused and ignored. I am not given the time to explain or get my story out. I took all of my 401K out to pay off the revolving credit debt. My tractor is now worthless. Being very angry and having no results with Carns Equipment or Cub Cadet for months, I developed stomache problems and had a nervous breakdown.