Sears Craftsman Tools

My motion drive belt kept coming off. Upon inspection, my husband has just found that, no wonder! The actual frame/housing right behind the wheel has broken after 2 summers of use. This allows the transmission to drop, and thus, the belt comes off. We have just spent $159 to replace two belts and the mulching blades. I guess there is no use to put those on. Is there any kind of warranty on that part of the mower?

Two years ago, I purchased a Craftsman mini rototiller to use in the garden for weeding purposes. I used it for about 3 hours during the first year. Last year, when I went to use it, it would not start. I took it to Sears. They were good enough to repair it at no cost to me. However, by the time it was done, I didn't need it. This year, I took it out to use. It ran for about 15 minutes. I took it to Sears. They told me they don't work on them anymore and that because it's 2 years old, Sears would not stand behind their product. I understand that it is 2 years old, but it is a seasonal tool.

The representatives at the store could see that it had been in for repairs last year. They could clearly see that it had very limited use. It's not scratched. The tags and stickers are all still on it. One of them said Craftsman has always meant quality. Now I'm finding out that's not true anymore. I've purchased a lot of items from Sears over the years and have always been happy. I'm not happy now. I don't think I should have to spend $350.00 to buy a new rototiller, because Sears won't stand behind their products.

We purchased a Craftsman weed eater in August 2011 and used it once last season. The choke lever broke off and the air filter cover flew off during use. We tried to rectify the situation by refunding our money or replacing it with a new one, yet, the local Sears employees told us that it only had a 30-day warranty through them. I cannot believe that since it is a heavy-duty piece of lawn equipment that should last more than one operation. I have never been treated more disrespectfully than I was that day and I have not gone into that store since. We tried to use it today and got the same result. I want some satisfaction. I want Sears to be held accountable for this product and also the customer service.

We paid cash for a weed eater, a Craftsmans, which was on August 17, 2011; and after one use, the choke lever fell off and the air filter cover came off. We returned it, and they did not want to return it; but after some negotiation, they did. Now, it is May 4, 2012; and the problem weed eater is still a problem. It won't start and stay started nor do we want to go through the anguish we encountered before. It is evidently defective, yet Sears will not stand behind the Craftsmans product.

I have a Craftsman Lawn Tractor still under warranty to expire on 4-29-2012. On 3-11-2012, my mower just stopped running after the engine started racing. I went an purchased a new battery but still would not start. I called Sears for warranty repair and they scheduled me an 18-day wait on 3-29-2012. I waited although with the grass is so high it was getting dangerous because of snakes. On 3-29-2012, a Sears 3rd party repair person came and said it was a simply fixed and needed a solenoid to the starter but had to order one and would be up to three weeks. However when the part arrives, I was to call Sears and they would work him in to put the part on.

In less than a week, the part arrived. I called Sears and they told me I had to wait for three more weeks and they would set me up for 4-24-2012 (3 additional weeks). I told them that I could not wait but hung up on me. I put the part on (simply process). The mower still did not start. I have now waited seven weeks for a simple fix yet the solenoid was not the fix. Because when you call Sears repair, you now get a recording and can not talk with anyone because they have you an appointment set up. I loaded the mower and took to a licensed small appliance company to appraise. The reason the engine stopped working is because the parts inside it is all broken.

I want my mower replaced since it is still under warranty. I do not want to continue to wait for a Sears repair to keep guessing what is wrong with this mower and keep scheduling me until next Christmas. I was raised that Sears is the best and have always purchased Sears products but the last several appliances I have purchased have been lemons and I had to replace out of my own pocket. I can say that I am very disappointed in the care and quality of the mower I bought and want it replaced. I do not understand why I have to keep waiting for a repair when the repair person never checked anything. Now I will be out of pocket more than the mower is worth.

On Sunday, April 1st, I purchased a Craftsman 27cc, 2-cycle full crank straight shaft Weedwacker gas trimmer, model 79119, online based upon what I saw in a video on the website. On the web page for only that model string trimmer was a link that said, "See this product in action." In the video, it started out describing the three ways to start the engine. One way was to use the optional electric starter, which plugs into the wall socket and is inserted into the rear of the engine. Later in the video, it plainly states that the electric starter comes with the string trimmer. "A $29.99 Value," it is stated both in print and verbally in the narrative.

On Monday, my wife picked the product up at the local Sears store. When I arrived home from work, I looked at the box and noted that while the option was shown on the outside of the box, it was not checked as if it had been included. When I called the first time to see if I could get the missing accessory, the agent insisted that I open the box to see if it was inside. I told him that it wasn't marked on the outside but he insisted. It wasn't inside. Then, he transferred me to Teresa, another agent, who, after leading her to the video, said she would contact a "Product Specialist" to see if the item should be included. While I was on hold, the connection was terminated. I called the next day and talked to another agent, who at least could find the video. She too, said that she needed to contact a "Product Specialist". The line went dead again after being put on hold.

Today, I called and talked to a guy, who wanted me to talk to Craftsman. I told him that I had already talked to Craftsman and they said that it was an online sales problem. I told him that if the Craftsman was his only answer, I wanted to talk to a manager. After a long wait on hold, (no disconnect), Brea, who described herself as a supervisor, came on the line. She watched the video while I waited. Then she said that the starting accessories were shown, but that they were available to purchase separately, not included with the trimmer. I told her to watch the video until about 2/3 of the way through, where it plainly said that it was included. She said that she had to talk to a "Product Specialist" and, after a lengthy hold, she came back and said that the video was wrong. They don't honor errors in videos. She offered to sell the starter at a 15% discount and I refused because it was an insult. Her answer to the problem: Pull the video!

My main complaint is that the first agent, Teresa, while she had my home phone number on file, didn't bother to call me back after the line went dead. She had two days to do so, but obviously didn't care about her customer. I really believe that I should receive the motorized starter as part of the sale. It was plainly shown and described as being included in the price. The error was on the part of the seller, not the buyer. After bringing it to their attention, they had nothing to offer. I will not be doing business in the future with a company that doesn't stand behind its word. Sears used to be a very trustworthy company. Now, it seems that they are living off their name like so many other companies.

Very angry, I have been a craftsman tool customer for 35 years. I love the craftsman tool line. I have a craftsman electric impact wrench I bought back in 1995. It still works great, I paid $149. Now, the junk electric impact from China is $169, no power, really a piece of **. I also have a complete line of sockets, rachets, tool chest that was also made in America, but Sears is now making China tools. I would buy Harbor Freight before I buy Craftsman china tools for a lot. Look at your Craftsman (China made) 10 mm flare wrench (line wrench) at $18. I can buy that at any parts store for $5 made in China. Why would I spend $18 when I can buy another POS China tool for $5? This country is in bad shape. We don't need to outsource jobs. We need jobs here but your CEO president is greedy. I am telling everyone not to buy China tools from Sears!

Last September the lower chute to my Craftsman DYT 4000 lawn tractor broke. I went to the Sears Hardware in town and they referred me to your repair center in Merrillville, IN. I gave them the model number of my 48" bagger (917249850; SN # 062603T020671). I figured I would order this part so come spring of the following year I would have it and be ready to cut my lawn. Wrong! A week later (in September), the chute came in but it was for a 46" deck. I took it back the next day and your sales person told me that it fits a 46-48" deck I said this doesn't look like it fits. Well, I take it home believing your people know what they are talking about and tried to put it on the other day to cut my lawn and guess what? It's not the right part.

I went back last week to the same store. There's a different person and I gave him all my information and even brought the piece in that I needed just like last time. I get it in my mailbox, my mailbox a plastic guard! The piece I need wouldn't even fit in a mailbox. It's about 2 feet tall. I got the run around from your sales people as to why I can't seem to get the right part and I left so mad that I didn't even get my refund for this last piece I ordered.

I cannot believe you guys don't have someone that can order me the right part. In the meantime, my grass is growing taller and I can't cut it. So who is going to pay if I cannot get this part in the next day or two so? My neighbors don't think they live next to someone that doesn't take care of their property and I end up having to call a landscaper to cut my lawn. Why is it I did all my homework and even planned ahead so I could have this part by now and I cannot get one simple answer or one person to care? All I get is the run around and your national number. Forget it. I'm sorry to say they are just as useless. It's no wonder your stores are closing up.

Sears used to have a good reputation in my book, but after dealing with what I have I can see why your stores are closing. I just want my lower chute piece so I can cut my lawn. Evidently, it's become a nightmare to say the least. So who do I need to talk to about getting the right part shipped to me (free of charge) within the next day or two? Who do I talk to about where to send the bill once I call a landscaper to cut my lawn because no one in your stores or national calling center can get me the right part? My cell phone is the best number to call me on which I gave above. I would love a response and a solution to my problem. If you need my home phone number, then it is **. I am not reachable at that number until late at night.

I have a Gold 6.0 "easy start" lawnmower by Craftsman. It was easy to start for the first six months of use. I have many Craftsman items and I am very pleased with all. The problem is now the lawnmower is "horrible" to start. I am 62, female and in fairly good shape and strength, but I pull my back and guts out practically trying to get this thing to start. I can't start lawnmower easily. I followed the directions and primed. It takes forever to get it going, but by that time, I am so exhausted, I can barely cut the lawn. Is there some kind of trick to this machine after it gets older? Please help!

I purchased a Craftsman tool, what used to be one of the best tool brands, with the Sears name and warranty behind it. When a part broke, I called customer service. There is no "service" in Sears customer service. I had to deal with the reps in the Philippines, who wouldn't give their full names, or the name of the supervisors.

They just intentionally place you on hold for a long time, and then disconnect. I requested the name of the VP of customer relations, and they flatly refused. The only way such behavior can occur, is if the corporate structure allows it and rewards it. It's hard to believe that Sears is still in business. Judging from the web complaints, this behavior is pervasive. I will never purchase anything from Sears, and would do my best to educate and discourage others.

I own a Craftsman set including a cordless drill, trim saw, reciprocating saw and fluorescent light with chargers, all in a nice case. My complaint is that all batteries will no longer accept a charge and now the entire kit is worthless to me. Replacement batteries are too expensive. I can buy individual items with batteries from other sources that will do the job but I would prefer to use the kit that I already own.

I was leaving the batteries on their respective chargers in order to always have them ready when needed. This, apparently, was the wrong thing to do as the batteries stopped working either from surface charge build-up or damage by overcharge. Nonetheless, I feel I may as well trash the entire kit and re-buy individual tools.

On 30 Aug 11, I went to Sears (Parts & Repair) at 3555-1 St. Johns Bluff Rd. Jacksonville, FL to buy a replacement battery for my Craftsman 12V Drill. However, upon returning home, I discovered that the replacement battery did not fit or work in my Craftsman charger. I have several Craftsman power tools and all the Craftsman rechargeable batteries fit and work in my Craftsman charger.

So, I packed it all up again and returned to Sears. I explained and even showed them an example of how the just purchased battery was not correctly made. The first employee said that there were no more 12 volts so someone else would have to do the return. I felt that this was horrible customer service and asked for the manager.

To my surprise, I got even worse customer service when Bryant **, a branch lead (not a manager), finally walked out rubbing sleep from his eyes. I explained again how, if I buy a Craftsman replacement battery, it should fit in a Craftsman charger and Craftsman tools. However, he got a know-it-all attitude and refused to listen or understand the customer in front of him. Instead of helping or giving me my money back, he insisted on loudly arguing with me.

At this point, I demanded my money back and he said that there would be a 25% restock fee. I handed the unused battery (that had just been purchased 30 minutes ago) to Bryant ** and said, "This is your battery and I will get all my money back." I left with Mr. ** yelling and carrying on in a childish fit.

I contacted Sears Headquarters and received two emails telling me that they are sorry, but they will not take any action. They have a policy and they are sticking to it. Then, a girl called me and explained their policy. She offered me a gift card to Sears. What a joke this company is. For three days, they have been verbally fighting with me over $27.

This is about the repair department of Sears or their lack of repair. I purchased a Sears Leaf Blower one year ago. This year, it ran five or six times and stopped working. I brought it back to the Sears outlet store in North Adams, MA. When I purchased this blower, I also purchased an extended warranty which is good until 2013. So far, this unit has been back for repair three times and I have been without it for seven weeks. The first time, it had a new piston and rings put in. The second time, it was bad gas and my fault. The third time was a choke assembly replacement. All Sears say is it has to go back to the service center and they will decide if it should be replaced or repaired. All three times, it has said it was repaired, or so they claim.

I have talked to several people at Sears and everyone is very sorry, but no one does anything. It is like I am stuck in a loop with the leaf blower going back for repairs every two weeks; and I am without the blower I purchased. They said that if parts were unavailable, they would give me a replacement; but, I have no way of knowing they have put any parts in to repair this leaf blower. So, they have spent $225.00, not counting shipping and handling, for a $150.00 leaf blower. I think with shipping and handling, the total is closer to $550.00 for a $150.00 Sears leaf blower. Can you help me get my money back, or a replacement unit? I would really like to get my money back and go to a local dealer and get something that I can depend on. Here is some information on this leaf blower: Craftsman Model 358794774Serial 09274N200820;1st repair - SO# 040080067, RT# 6644028, found problem on piston, rings, cylinder; 2nd repair - SO# 40088804 RT# 6644036, bad gas/stale fuel; 3rd repair - SO#040095340 RT# 6644041, found problem with choke/throttle, choke spring repaired.

On 7-9-11, I stopped at the Sears store and inquired about the leaf blower, and to see if any decision has been made about my leaf blower. I spoke with the manager and he said it would have to go back. I said how long this was going to go on and he said it would have to go back. I said this was a loop and something had to be done. Now, I am without my leaf blower for 9 weeks and it has been back four times to be repaired. The manager has also said that the repair department doesn't make mistakes; and it was working fine when they tested it. But, it still won't start.

I purchased a model 351.22400 band saw in August of 2010. Several months later, two of the blade guide bearing froze up. This resulted in breaking a $25 saw blade that I was not reimbursed for. Replacement bearings were sent under warranty. In June, the replacement bearings, plus one more (a total of three), froze up again. Sears Repair came to the house, and I was told that he did not have replacement bearings with him. The repairman told me that the bearings, made in China, were cheap and failed on a regular basis. He suggested that I purchase better quality bearings locally, Sears would not reimburse me for this. He did, however, ordered me twelve bearings. I believe this action was only to get me enough bearing to last through the end of the one-year warranty, after which, replacement costs will come out of my pocket.

Yesterday, the bolt that secures the guide fence stripped out. I called Sears and asked for a replacement bolt and wing knot, as the saw is still under warranty. The part number for the bolt as shown in my owner's manual was not correct (an issue I have had when ordering other Craftsman tool parts). The person I spoke with told me that the bolt was no longer available. It was hard to believe that a saw, purchased less than a year ago, repair or replacement parts are no longer available. I will never buy another Craftsman tool! The blade bearings continue to fail prematurely with normal use. After August 2011, I will have to purchase bearings with out of pocket funds. Bearings cost approximately $9.00 each plus shipping. The first bearing failure resulted in broken saw blade, $25.00 replacement cost at the local Sears store. I now have to find a guide bolt locally, cost is undetermined.

On 06-02-2009, I purchased a Sears Craftsman Lawn Tractor. It was used during the remainder of the mowing season. At the beginning of the following mowing season (6-10), the tractor would not move under power. I contacted the Service Center and a technician was sent to repair the tractor. I had to wait approximately 2 weeks for his arrival. Upon checking the tractor, the technician stated that the tractor came from the factory without the proper amount of oil in the transmission. He replaced the oil against my wishes and left. After trying to use the tractor, it became immobile again. After much arguing with multiple people at Sears, the tractor was replaced on June 18, 2010.

It's now May 2011 and the new tractor has 20 hours of use on it. The drive belt flips off when in gear resulting in the tractor not moving. I've scheduled another service call and have to wait 15 days for the technician to respond. Yesterday, I noticed the frame is broken at the point the rear axle is attached. This causes the drive belt to come off. I called Sears today and talked with Alexander a Customer Service Representative. I explained to him that I found the source of the problem and would like to add that information to my work order so the technician could bring the part with him. He stated that it could not be done. The technician has to come out and examine the part, order the part and then make a return trip to install it.

I have to wait in excess of 2 weeks for a service call. This is too long. The part cannot be brought and installed in one trip because Sears will not take the information regarding what part is broken. Alexander could not find his supervisor (Jacob **) so I could talk with him. He said he would just tell me the same thing anyway. I've requested the supervisor return my call. I can't sit around waiting for weeks while my grass continues to grow. I told it to stop, but it's ignoring me. Obviously Sears has a problem with Lawn Tractors. This part has broken due to a poor design in the attachment.

I have a Craftsman lawn mower that I bought from Sears. I called the 1-800 number on the Craftsman's owner's manual, so that I could have my mower serviced. It had been a couple of years since it had been serviced. The lady quoted me a price of $89, because they were having a special. I told her to go ahead and make the appointment.

When the guy came out to service the mower, he quoted me $180. So I called the service department as well as the customer solution department after being hung up on and transferred all over the world. They told me that there was nothing that they could do and that I had to pay the price that the technician was charging me and not the price that the service department quoted me. They could not explain to me why I was being charged two different prices.

They were not also trying to work something out with me because of the two different prices. I explained to them that I had the $89 that the service department quoted me, but I could not afford an additional $80 that I was being charged. And if she had first quoted me $180, I would not have made the appointment, because I know that I could not afford that.

These people were unprofessional and could not provide me with any explanation or solution. They could have cared less, because they were not in the situation. I feel that everyone needs to be on the same page when they are providing information to customers. They wanted me to wait four days while they were to view the information and get back to me. But the technician could not wait four day to get his additional $80. And that's not saying that they would have really viewed the information and gotten back with me.

Sears has lost me as a customer. I will never step foot into another one of their stores because of their non-caring attitudes. They will never service my mower again. And I will put the word out for anyone who is considering Sears for anything.

Years ago, I purchased a Sears (craftsman) staple gun. Now I am informed I can no longer purchase staples the fit this gun. 14.3mm. Buy a new one but not from Sears.

I tried to place an order at Craftsman.com for a Craftsman 29cc 4-Cycle Curved Shaft Weedwacker Gas Trimmer, listed item #SPM1758110303Mfr. model #79184. Reg Price: $169.77. Savings: $33.96 $135.81 on sale for $135.81 listed new (not reconditioned).

When I clicked to add to cart, the price went up to $179.99. This is a classic bait and switch and therefore fraud in advertising. All parties have refused to honor the advertised price instead offering me the higher priced model or directing me to Sears.com and the reconditioned model. Neither of which is what the advertised item is. The public relations number is (847)286-8371. At this time, I have contacted them as well. After hours on hold and tens of calls, no one will honor the price.

I bought their new Evolv Torx Bit that's on a new cardboard package. I thought great! They're being eco-friendly and I bought them. I got them home and twisted a bit. I tried to take them back and they said that this particular brand of Craftsman Tools has no lifetime warranty, and the damage was caused from abuse, not a defect. And I couldn't return it anyway because I didn't have a receipt.

I have been buying Craftsman Tools for nearly 40 years and now they do this? It clearly states on the package that it only covers defects and you must have a receipt. Who keeps a receipt for years for tools? I bought a Craftsman Tool that broke and now I am out. Harbor Freight even has a better warranted tool. I will be buying someone else's tools from now on.

This is a hydraulic car jack. I have owned it less than 1 year. I told the Sears Sales Associate that I was not satisfied with the Craftsman product and wanted to return the product for a refund. The Sears Sales Associate refused to return the product for a refund. I asked the Sears Sales Associate to call the store manager to resolve the issue. Instead, the Sears Sales Associate called security and they threatened to arrest me. I told the security that I was not satisfied with the Craftsman product and wanted to return the product for a refund.

The security told me to leave the store or they would arrest me. Customer intimidation is something that I have never encountered before. I used the car jack once to lift my son's 1999 Honda Civic to remove the front wheel and tire. The next time, the car jack leaked hydraulic fluid and would not lift any load. The Craftsman 4-ton Low Profile Service Jack Model 50167 Serial Number R07036551 made in China. I would like to get my money back.

I am unable, after much time and searching and phone calling, to locate a replacement bulb for a Craftsman 14.4 Volt Worklight, model no. 315.110232. The worklight is battery-powered .

I've contacted the following:

Local Sears store, had many visits until they found out they are no longer stocking the 14.4 volt replacement bulbs.

Craftsman manufacturer (800-469-4663) identified a bulb but the wrong one and an order was placed for two bulbs. I found out the bulb identified by Jessica at 800-469-4663 is not compatible with the Craftsman Worklight I have. Craftsman could not cancel the order, placed only a few minutes before with Jessica. When the wrong bulbs arrive at my mailing address, I must call Craftsman to receive a credit for the cost of the bulbs.

This is ridiculous. A Craftsman tool, only a few years old, rendered useless because a 14.4 volt light bulb has been discontinued. I asked to speak with a regional manager, and once again, I'm on hold. This is, truthfully, taking hours to try to work out.

I spoke with two more people, asked for the call to be escalated, the escalated call was answered. I asked if the answering party had been prepped, he said no, he had no information about my situation. I asked if he could look it up, and the phone call was dropped. Craftsman does not deserve the reputation it seems to have for producing tough, long lasting tools.

So, regional manager for Santa Barbara, CA, where is my replacement worklight? Craftsman has made a relatively new product obsolete by discontinuing a light bulb. So, replace the worklight with one that is not planned to be obsolete in just a few years.

My family and I have always trusted in the Craftsman name and in Sears stores that we buy our products from. So in the year of 2007 there was no question in our mind where we would go to buy our new riding lawn mower and blower. We knew Sears and Craftsman were both trusted names and thought that we would be taken care of no matter what happened. This year, though, we have had a change of heart on what we believe. "Trust" is a big word that is used on the web site for Craftsman, but you have lost that trust in us.

In early May of 2010 our 32cc blower went out and we took it back to the store that we bought it from. My husband talked to a sales person who told us that it was most likely the carburetor that had gone out and he had seen many of them come back but because it was no longer under warranty that there was nothing that they would do for us but get rid of it. That did not make me happy, so I brought it back home. That some month our riding lawn mower had the deck fall off that had to be welded back on and then the clutch cable broke. We went back to the store where we were told that the cable would have to be ordered. I paid for the product but was also forced to pay for shipping of the item. I received the cable and had to have it put on my self. The store did not offer to put it on or pay for shipping.

After all that was said and done the push arm broke and tore up the inside of the engine. Due to the service we were given at Sears I decided to take it to a place that worked on mowers, where I was told that the man had never seen any thing like that and it could not be fixed but in fact the whole engine would have to be replaced. I called the store where we purchased the products and the manager informed me that she would do nothing to help me with my mower but if I wanted to replace the two items she would give me ten percent off my purchase. I have called all the 1-800 numbers that you have and have received no help at all. Every person that I talk to gives me the same old story of no warranty. No help.

It is sad to know that Craftsman only stands behind their product when there is a warranty still in effect. Craftsman's website says they are America's most trusted tool brand but I have found that it no longer stands true for this American or her family. I trusted your name and your brand and you have lost not only my trust but now my business. This also holds true for the rest of my family. We will not buy another product from you until this matter is solved. I am not asking for a new mower or a new blower. What I am asking is that you stand behind your product and fix what is wrong with it no charge to me. I have always told people to buy Craftsman because they are the most trusted brand--no longer will I do that. No longer have a mower to use and will not buy a Craftsman product again.

This is a hydraulic car jack and I have owned it less than two years. The hydraulic fluid began leaking out while in use. I researched the product to find a replacement part and found that it was a major defect and should be recalled for safety issues on Craftsman 4-Ton Low Profile Service Jack Model 50167.

I was not harmed while using this personally and because this is a common failure in this jack, I will not repair it and I am forced to purchase a different hydraulic jack to repair my car.

I bought a Craftsman Self Propelled lawnmower, which has a label of 6.75 horsepower. It is fine as long as in short grass, but when heavier grass is mown, the mower bogs down. I have used a friend's mower, which is only rated 6hp and it has no problems. Also my mower burns oil and has since it was new. I still use the mower but I am not happy with its performance or the fact I constantly have to add oil.

If all Craftsman tools are made in the USA. Why are the Craftsman 7 piece Elbow Ratcheting 009-14635 & 009-14636 made in China? What a big disappointment. In a country where US products are so hard to find, Sears has always been the place to find them. Now, what?

I bought a Craftsmen snow blower from Sears with a 5 year warranty contract. The snow blower never ran right from the day of purchase. It is very hard to start, runs rough, smokes and burns oil. They have attempted 3 repairs over 3 years to fix this seasonal machine. The last attempt the technician tried to order me a new engine but (stack) will not replace for smoking? Technician was very sorry he could not satisfy my problem and told me his hands were tied. I have called Sears to get this repaired correctly, replaced or credit towards a new machine but they will not budge. I still have a warranty to 2012 but what good it is when the tech leaves and the problem still exists?

I don't know why they are acting this way. I'm trying to resolve this in good faith. The serial number is 1L136B110142 and my case# with Sears is #3003889. Thank you.

I purchased a Craftsman 192 PC mechanics tool set with trifold case #33192. The tools are fine but the case as purchased is useless. The recesses with detents for the wrenches do not hold the wrenches so they fall, preventing the lids from closing. Not wanting to go through the trouble of returning it, I screwed retaining straps into the brand new case. It is now at least functional. I question if anyone ever tested one of these cases. Also, maybe someone at Sears could talk to a real mechanic so they stop ending their tool sets at 18mm. I have seen one 18mm fastener in my life but encounter 19 mm constantly. Thank you.

I tried to return a Craftsman Cutting System I purchased from Sears.Com. The website says you can return any purchase to any retail outlet. The employee told me they couldn't find it in their Register, so they couldn't return it. I complained to Internet consumer services. I received a reply in which the Store Coach essentially called me a liar. I tried to get the number for an Area regional manager and was told as a customer, once the store employee responds to a complaint, that is as high as I am allowed to take it. I purchase appliances as well as all the tools in my repair shop from Craftsman. I guess I will have to switch to Conns, and Harbor Freight for future purchases in order to avoid being insulted like this. If one of my employees treated a customer like this, they would be gone before the phone line hung up.

On October 30 2007, I bought a Craftsman 9 horse power snow thrower (model# 247.88190) online. A few days later, I picked it up at the Sears store in South Burlington, Vermont. The electric start did not work the second time I used the snow thrower, nor did the electric start work the rest of that first winter I owned the snow thrower. Not realizing that I could have had the snow thrower repaired at home, I waited until the summer of 2008 to take the machine to the Sears repair center in South Burlington, Vermont. Sears honored the warranty, and replaced the electric starter without charge.

After a large snow storm in the second week of December 2008, I took the snow blower from its protected non-winter location for its first use in winter number 2. The machine started immediately, but before it covered the 30 feet, to start its work on our 200-foot driveway, I heard a loud crack, oil spilled onto the snow, and I found a large hole in the Tecumseh engine. The engine had blown apart. A Sears technician came on 16 December. This is what he typed on the receipt he gave me: Technician Comments: Part Failure: engine, rod went thru the side of block.

The technician ordered a new engine to be sent to my home, and scheduled a visit on December 23, 2008 to install the new engine. When he returned on the 23rd, he found that the replacement engine did not fit the snow thrower. He ordered another replacement engine. Because of a delay in the second replacement engine's arrival, the technician was not able to install the new engine, until January 9. Thus, in my second winter with the Craftsman snow thrower, its engine blew up before the thrower threw any snow at all, and the machine was unusable for one month, from the second week of December, until the second week of January.

In November 2009, I thoroughly checked the snow thrower, filled the tank with fresh fuel, and successfully started the thrower, all to make sure it was ready for its first use in winter number 3. Until the first weekend of January 2010, our area had no significant snowfall, so I did not use the snow thrower in November and December 2009. I live just north of Burlington, Vermont. On January 2 and 3, 2010, Burlington experienced its largest-ever recorded snowfall, 32.9 inches. On January 4, I set out to use my Craftsman snow thrower for the first time in winter number 3, to clear my driveway of the snow from the record snowfall. The snow thrower started, moved about 10 feet, and then stopped moving. A cable had snapped. Thus, for the second consecutive year, the snow thrower failed on its first use of the snow season. I immediately called Sears service. I told several representatives what I have described above. Although sympathetic, all said that since the snow thrower's warranty had expired two months and five days earlier, the only thing they could do was schedule an appointment for a technician, to look at and repair the snow thrower, at a cost to me of no less than $100. I made an appointment for a technician to come to my home on January 11, to repair the snow thrower.

On 5 January I went to the Sears store in South Burlington, Vermont, to see if I could find someone who would listen to the history of failure of my Craftsman snow thrower, and who might agree with me that the machine had simply not performed as a reasonable person would expect it to perform. The first salesperson I spoke with did listen, and did agree. He telephoned a Sears representative to present the woeful history of my snow thrower. The local salesperson told me the Sears representative had dismissed what he had said, and had spoken to him in a rude manner. In a subsequent telephone conversation between the salesperson and one of the managers of the South Burlington Sears, the manager agreed that the local store would pay up to $100 of the cost of the repair of the snow thrower.

On 11/6/09 I ordered, by phone, a Craftsman work bench. I was told it would not ship until the end of Nov. I was fine with that but by Dec. 10th I was getting concerned. I called the CS ph # and was told it had shipped that day by UPS. I was given a tracking # and my credit card was charged. On 12/16 I called CS again because it had not arrived and UPS did not show they had ever picked the item up. I was told again it had shipped on the 10th.

On 12/21 I called CS again and was told they would put a trace on the item. I asked for someone to call me back that day. No one called. On 12/22 I called again, got no satisfaction, was given another ph # to call and the lady I talked with was both rude and not in the least helpful. She told me the item had been delivered to Delta, Alabama. It was suppose to be delivered to Jefferson, Ga. I explained this to her. She told me I would just have to wait until Sears completed their investigation and retrieved the merchandise before they would do anything for me. I explained that I should not have to wait.

I had already been charged, they clearly made an error in shipping, and why should I have to wait until they corrected a mistake that I had nothing to do with. I would like to add that not one of the people that I spoke with could speak good English. I had a very difficult time understanding them and I am very disappointed with a company that offered no better customer service than that.

I have called my credit card company to dispute the charge. I have been inconvenienced, charged for merchandise that I nevder received, and told I would just have to wait. I'm not HAPPY!

I purchased a self-propelled Craftsman lawn mower from my local Sears Store (Scottsboro, AL), approx. 1 year ago. At first I was satisfied with the quality mower I had purchased. After about the fifth time using the mower, I noticed the drive belt wasn't working properly. I had made several attempts to work on the mower myself in which got me throught the summer of mowing my lawn. This year I had the same problem. Only mowing my "small" yard aprox. 3 times this year I began to have the same problems. I checked the blades, checked the oil,belts, basically all the common sense things to do to make sure everything seemed to be intact. About two weeks ago to no suprise it just stopped pulling.

I called the Sears store at which the mower was purchased, told them everything I had gone through and the steps I had taken to make it work properly. This past week I tried to crank the mower (key start)then proceeded to pull to crank. The mower ran for for a very few minutes and then locked up. I took the mower down to Sears (Scottsboro, AL), they forwarded it on to the Chattanooga Tn service center. I received a phone call stating "if you want the mower fixed, it'll be $249.00". Surprised I asked why $249.00, she proceeded to tell me the reason it was locked up, was that I had not properly maintained the mower and it had little to no oil. I explained that I wasn't going to pay $249.00 for repairs and Sears just needed to stand behind their warranty. The mower (unrepaired) is to be sent back to the local Sears I guess for me to pick up this Thursday.

I received a pressure washer as a birthday gift. On the third use of the product, the hose that came with it popped a hole. Upon inspection, I found that the hose is only rated for 3,000 psi maximum which is only 50 psi more than the machine puts out. I got a higher pressure hose and Sears credited me for the cost of a new 3,000 psi hose. Just watch out. Craftsman isn't what it used to be.

I have the Craftsman Scrolling Sabre Saw Model No. 135.17243. The problem is that there is no OFF button on the tool. When you plug it in to use it, and pick it up by the handle, it is ON and running because the trigger is part of the handle. There is no other way to reasonbly pick it up to avoid it running. It has a LOCK-ON button, but no OFF button. The only way to turn it off is to let go of the trigger which is part of the handle. That makes it quite dangerous to pick it up, or put it down since you can't really use the handle.

I just find this very dangerous and scary. I was not injured when I first used it, but it would be very easy to be injured, or to damage the area where the saw is resting. I don't understand why there isn't an OFF button. There needs to be sufficient warning that the saw is technically never off and is difficult to handle without activating the blade.

I have bought two of your 19.5 volt half in. drills and if the triggers dont go bad then the batt. goes bad or the chargers ,even the switch in my craftman tablesaw and recipocating saw quit. I was raised to belive craftman was one of the best tools to buy,what happend to the quailty of your tools?

I purchased a Craftsman DS 3000 (42, 18.5 HP) lawn mower from Sears in June, 2005, for a total of $1895. With tax & delivery it amounted to over $2000. I used it as one normally would, perhaps 30 times each year since then (once a week during the summer, once a month during the winter.) I had a Sears authorized service earlier this spring to change the oil, sharpen blades, etc. at a cost of $177.

Over the 4th of July weekend, the mower stopped moving. The engine worked fine but it would not go forward or in reverse. I contacted the Sears At Home service and the same person who did the spring servicing came yesterday (July 17) to see if he could find the problem; he stated it needs a new transmission to the tune of $1029 more than what a comparable mower retails for now (on sale at the local Sears store as of yesterday.)

I asked the local manager if they could give me any consideration on the purchase of a new mower (all I ask as for free delivery which would be $75 although it's only five miles away) and my request was refused. I even called the National Customer Service who contacted the manager also and was told since the mower was over 3 years old (barely) they would not do anything. I didn't think my request was unreasonable considering the circumstances.

I now have over $2200 invested in a mower that I used at most 100 times and is a useless piece of junk. I have checked with two lawn mower repair shops in different states (North Carolina and Pennsylvania) and both have told me that this is a chronic problem with Craftsman mowers and Sears will not sell repair parts, you have to buy the whole transmission. Approximately $2200.

A little over two years ago, I purchased a Sears' Craftsman 6.75HP Self-Propelled 21" cut walk behind mower, (Model # 917.370730). For a Sears, it was expensive: ON SALE for over $300.00. I had been using the same mower (White), for 15 years and thought I would trade-up. Out of the box it broke. I took it to Sears and they fix nothing there, and shipped it to Pittsburgh PA, they fixed it but were not happy, kept it forever. Got it back, fired it up, GUESS WHAT? 15 minutes into it, it broke again, same thing! Back to Sears, got it back in time to put it away for the winter, Sears charged me the fee for having it under warranty.

NOW, I BOUGHT A TUNE UP KIT, AND NEW BLADE. PUT THE BLADE ON, AND WHAM! IT BROKE AGAIN. Took it to Sears. This time it was out of warranty. Pittsburgh calls tells me the shaft is bent. Gonna cost me $130.00. NO WAY. This mower lives in the shop. Phone tag starts. I press 4, want English, not Congolese, please hold, I wish I could've burned the calories the run-around would have used. Some obscure department head tells me the truth, "If it is out of warranty, I warn you Sears washes their hands of it." WOW, I am given the number of the "Lawn Equipment Recovery Department".

I call and the lady on the other end listens to my story, hey after the third or fourth time telling it, I got it down pat. She calls Pittsburgh, and then tells me there is nothing she will do. In fact she says that had the very fragile, poorly designed expensive lawnmower been in the shop MORE FREQUENTLY, they might do something about it. She also says that the parts that the mower were in for in the past WERE ALL THE SAME, and implies that its because I used it. I ask if she thinks I spent 300 because I 'collect' mowers, and want this one in Mint Condition?

In the end nothing is accomplished. The mower is relatively new so I can't afford to refuse the repair and have the mower delivered as JUNK. I can't trade it in, she won't do that either. So I called Pittsburgh and told them to fix it. Then I called a local equipment shop and told them to expect me bringing a Crapsman to them for a trade in, as I cannot trust the mower, or Sears' repair, and will never buy from Sears again. I spent over $300.00 initaialy for what I believe to be a defective product, then shelled out $130.00 again to repair it yet again.

entire handle fell apart.

i have had to leave work to purchase a pouch. spending more money and lossing money.

I am retired and collecting Social Security and I can ill afford to replace the batteries inasmuch as they cost approximately $60 each. I feel that unless soms special compensation is made to replace the batteries at a substantual reduction in cost that the drill will never be used again. I have been a Craftsman Tool user for as long as I can remember but I am beginning to believe that I made one of the all time blunders in purchasing when I purchased the Craftsman Drill that I cannot now use.

order. I indicated that it would be ok.

On 09/10/02 I called Sears to check on
the order. I was told it was still on
backorder, was to be realeased on 09/18/02 and I should receive it in 7 to 10 days. On 10/03/02 I called Sears
to see why I had not recieved my order
yet. I was informed that the item was no
longer available, and,without notice to
me, my order had been cancelled because
the Ship To and Bill To address was

different and had not been confirmed.

The Bill To address in a Post Office box
and the Ship To address is our house
address because I was told that my order
would be shipped via UPS and they do not
ship to a Postal address. The address
were confirmed at the time that I entered my order and again when I checked on the disposition. This is
possitively the worst customer I have
ever received from any company. Home
Depot is only about 5 minutes from your

Puyallup,WA store where I trade.