I moved from AZ to MI for a job offer. I was quoted that my items would arrive in MI by 1/23/12. Now after 2 weeks of being in MI. I am quoted 2/8/12! I started a new job and have nothing! I had to go out and buy new clothes because their "ETA" was so off! Do not use this company! Once they have your deposit they no longer care about you. Can't return a phone call, cannot admit to their mistake, and cannot solve a challenge. We were told one thing and almost a month later, I still am without everything!
Consumer Complaints & Reviews
The quote I received was great. It was a not to exceed price, so I wasn't charged extra at the last minute. The movers were on time and took great care of my items. Everything was padded and shrink-wrapped and no damage was done to any of my items or the residence I was leaving.
I am writing in reference to the move that Continental did for me in on April 25th. I just wanted to let you know how pleased we were with your service.
Thank you for your quick response in refunding the difference between your original estimate and the actual cost of packing and moving us to our new home in New Jersey. I also want to say that "your guys," as you describe them in your ads, truly did a fine job in handling our move. Elias and Buck were meticulous in their packing efforts on the day before the move and they, along with Paul, took great care in handling the furniture and boxes on the moving day. They displayed a very pleasant attitude and sense of humor and were very responsive to any request we made. Again, many thanks for helping to relieve the anxieties one encounters when making a big move.
I have moved several times in the past 3 years for my job, but this was my first time using Continental. I was a bit hesitant when booking my move because I have had so many bad experiences in the past. I'm worried about my things being handled properly, or worse, tons of hidden over-charges. Thankfully, I had nothing to worry about with Continental all along. Their staff was even there in the office to answer all of my questions while their drivers unloaded my things on a Sunday! Moving is already stressful enough, and since I do it so often I needed it to go as smoothly as possible. Continental had the resources to make that happen for me.
I originally booked my move with another company, but two days before my move, they called me and told me that they had no truck available to service. In a panic, I called Continental, and spoke with Alec **. He was not only able to get someone to move my things with only two days' notice, but for a lower price than I was paying the original company. My move went great, and everyone there was so friendly. We now have a new home, and new friends with Continental.
