Complain about a product or service

Conn's Appliances

Deloris of Houston, TX June 8, 2009

I bought a desktop bundle in 2007 and it has been in the shop more than 6 times. The last time it was in for service was 3/17/09 and it's still not fixed. The manager of the computer and service department Chuck will not even talk to me or my husband anymore. This is outrageous. My computer is still under warranty until 3/3/2010.

Vivian of Houston, TX June 2, 2009

On December 28, 2007 I purchased Bedroom Furniture and when they delivered the furniture the Head-Board was badly scratched up and the material on the bench I purchased was coming up. Also the Dresser was badly scratched and they sprayed something on the Dresser to take the scratches off. I was told that some of the furniture that I had was used Furniture. They then told me they was going to send the Service Department to fix the furniture. The first time they sent a Service Man out to my house he sprayed the Dresser and told me the Bench and the Headboard was used Furniture; because the bench was already put together when they brought it to my house. They then sent a second Service Man and he also told me the furniture was used and they was suppose to order some material for the Bench. That was almost a year ago and still yet to hear from anyone about my furniture that I'm still paying on and never missed a payment. I also believe I was taken advantage of because I'm also battling Liver Cancer.

Kimverly of Houston, TX June 2, 2009

Bought a GE Monogram refrigerator and was told that I would get 0% interest for one year and when I received my payment book doesn't calculate. Also, after delivered the doors scraped against each other. When serviced told can't replace the doors. Now I have scraped up doors that make a sccheeching sounds.

Darolyn of Fort Worth, TX June 2, 2009

I purchased a Reclining Couch, Loveseat, and Recliner about 1 year ago. After I purchased it and got it home 3 days later I called back and informed Conn's of the damages to the couch like the staplea or sewing was not done correcly. I was told that since I did not have my furniture delivered the service agreement was no any good. I asked them why they sold me the agreement then becaue I would hae had it delivered? I also told them that the man that sold me the furniture said whether I picked it up or had it delivered the service agreeent was good and it was financed which I am still paying on. They sent a repair person out and the repair person said he will give me a quote. I called the salesmand back several times and also spoke with the Manager and they both assured me that the furniture would be replaced or repaired and that never happened. I am still payng for a service agreement that I cannot use and my furniture need to be repaired or replaced.

Michele of fort worth, TX May 31, 2009

I bought a Maytag Epic Z washer and dryer from Conn's on 1/3/09. When I purchased it I voiced I also wanted the 15 inch pedestals that matched the set, but was not sure it would fit into the space I had. Lonnie, the store manager assured me that if they did not fit, I could refuse delivery and then I could call him and he would order the 10 inch pedestals and have them delivered. The 15 inch pedestals did not fit. I refused them per Lonnie's instructions, and called Lonnie who assured me he would order the 10 inch pedestals and call me when they were in. 3 weeks later I called to find out the status, and he told me his buyer was not calling or emailing him back becuse he was at a trade show. He assured me he emailed him again, follow up with another call to him and would call me when he heard. He again told me he was certain he could get the 10 inch predestals I needed.

This went on for 3 months. I called, I stopped in to the store I did everything to stay abreast of the status on the promised pedestals. I was continually met with one excuse after another always with the discussion ending with Lonnie stating "I promise I will get you those pedestals." Here it is 5 months later and I have no pedestals, and Lonnie won't even call me back anymore. If I get ahold of another associate, they assure me they will speak to Lonnie and then they would call me back. I have received no phone calls.

Conn's is truly a good name for this chain...the associates are trainind to be CONNS

silvia of san benito, TX May 2, 2009

bought a refrigerator a year ago pay 1700.00 for an appliance to calls 1st time they fix it and scrathed i bought an extended warranty call both places Conns And Lg Company no one help me more than 8 weeks without a frezzer till today i still my frezer dont work no date yet to be fix its frustaded

Paulette of Geismar, LA April 5, 2009

Paulette of Geismar LA (04/05/09)
I brought a television on 12/18/2008 in anticpation of moving in a new home. I brought while it was on sale for 499. The salesman told me that they could keep the tv for a few weeks. After a few delays, I had the television delivered but was unable to get cable b/c of some wiring problems. When I finally hooked up the tv, it showed green where it should be white. This was in Feb 2009. I called the salesman and told him and I was told not to worry it had a 1 year warranty.

After waiting for someone to come get the set, I delivered it to the Airline Hwy store on 3/5/2009. I was told that I only had 10 days to return a defective tv. I told them that I was never told this & under the circumstances, it would be impossible to comply. I was told they will send tv to Lafayette, LA and I will be out of a tv for about a week. After 1 week, I called the store and was told to wait in line there were other people ahead of me

Today is April 4, 2009 and not one word about my tv. I am without a tv set and feel that I brought a defective product and now am being held hostage by Conns

Deborah of Humble, TX February 18, 2009

I purchased a Frigidaire Model FFU2065 on May 30, 2008. I got it home and took it out of the box and it didn't work. I finally got a replacement on June 3. On Sep 4 the freezer quit. Conn's came out and fixed it on Sep 9 by replacing the control panel. On Nov 12 the freezer stopped again. On Nov 14 Conn's replaced the control panel. On Dec 28 and again the control panel was replaced on Dec 30. On Feb 15 the control panel went out again. I called Conn's Corp and was told they would replace my freezer but no. A repairman can today Feb 18 and replaced the control panel.

I tried to call Frigidaire/Electrolux and not only would they not listen to me - they just kept repeating that it would be fixed but the first time I called I insisted on speaking to a manager and was placed on hold for 5 minutes and then lost the connection. I called back and was told no manager was available so I couldn't speak with one. I told the customer service person I wanted a manager to call me back and was told that they couldn't say one would call me back.

I clearly have a freezer with a design flaw and not only will Conn's not help me but the people who make it will not stand behind their product and make this right. Is there a class action suit going on? Should we start one?

I loose food and Conn's doesn't pay for it all. I can't trust my freezer so I not only waste money on food but can't save by buying on sale.

Kristi of Arlington, TX February 12, 2009

I wanted to let everyone know that you do not need to purchase a Maytag 3000 Series from Conn's or anyone for that matter. Maytag does not honor their manufacture's warranty nor do they replace their machines. This is according to Conn's Service dept. and Maytag's website. I have a machine that has not worked properly since it was delivered. Everyone wants to pass the blame and I still after almost two months have a non working washing machine that no one will repair. One day the parts are on back order, then next day the parts are unavailable, then the tech doesn't know enough about the machine to repair it and finally the manufacture does not authorize replacements. I just have to wait for the machine to be repaired.

Thank you and I will be letting every website and person I am associated with know not to purchase Maytag applicances and not to purchase from Conn's either.

Ruben of Austin, TX December 2, 2008

On May 2008, I bought a washer and dryer, a 52 HDTV, a TV stand, some HD cables, totaling more than 5,000 which I paid within 60 days. First I was promised that the washer and dryer were going to be delivered on May 10, they delivered the appliances several days later.

On October 28, we called the store and the service center to report that the washer was broken because it was under the warranty. It took dozens of calls, with very poor response as, the service manager is not available, he will call you back, as well as many visits to the store and left with empty promises. I even sent an email to customer service in their website.

The washer was fixed on November 17. I WILL NEVER BUY ANYTHING FROM THIS OR OTHER CONN's STORE

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