Complain about a product or service

Conn's Appliances

Dale of Fort Worth, TX August 30, 2009

Bought a 4000 Toshiba plasma tv from Conns. Spent 895 extra for a three year service contract to include 1 yr from Toshiba and 3 years thereafter, for 4 years. This TV failed, and I was told the warranty expired in three years, and this tv was out of warranty in April of this year. I gave Conns a choice. Fix or Replace it at no charge, of I will file a multimillion dollar Federal Rico Suit in the United States District Court for the Northern District of Texas. Attorney General Greg Abbots' Suit will be nothing compared to mine. The Rico will be for the extortion racket, the predicate acts being wire and mail fraud that Conns is running, and fail to provide full contractual disclosure under Federal Law.

Carlene of St. Martinville, LA August 12, 2009

I have had nothing but trouble with this washer and dryer since I purchased it. The first 7 service calls were for violent shaking and loud noises. This tech has since retired and the new service tech says that there is a balance problem and that the first tech was very unprofessional and should have addressed this problem first hand. So all of the other problems with this washer and dryer have never been addressed. O never had a chance to even bring up the smell of the washer because I could'nt get the washer to work properly. I have had 9 sevice calls made to my home for one problem and it has yet to be resolved.

Sherri of Del Valle, TX August 11, 2009

I bought a tv and paid it off before the year with 0 interest. The day I paid it off the rep. from customer service took an extra 103.14 plus the pay off 1229.46. when I notice the extra money taken out of my account i contacted Conn's 6/15/2009 and was told need to fax copy of checking account to verify that extra money was removed, I faxed everything I was told too and as of now 8/11/2009 I am getting the run around

everytime I call regarding my refund for the amount of 103.14. I do not know what else to do or if I can file a lawsuit. I am a single parent trying to make it for someone to take my money so quick and not refund it back to my account. Can you please suggest what I should do or if I can file a lawsuit against Conn's.

Allen of San Antonio , TX August 6, 2009

I bought a Refrigerator on 06/06. On 08/03 it stopped cooling. I called Conn's service department on 08/04 and they said they would have someone out there that day since it was a "Hot Call" due to refrigerator. Needless to say at 3pm 08/05 no one showed. I called the service center and they said a tech would be out in 30 minutes. At 530 I called back. They said they would have someone out within 30-45 minutes.

I attempted to escalate the call and the advisor "Gina" would not transfer me to a supervisor untill I told her I would not hang up. A man named Jasue answered and informed me that he contacted the technichan and was tracking him by GPS and assured me he would be there within 30-45 minutes.

To my surprise he arrived at 0615. He looked at the frige and said it was a manufacture defect (the cooling coils were clogged). He said they would replace it and I would get a call 08/06 for instructions. Noon passes...no call. My wife calls and the tech center states that the paper work was just filled and that it would be up to three days apon approval (item is now only two months old).

I called and requested to speak to a supervisor...the agent "Karla" refused to transfer me. I told her I would hold. She transfers me out of the company. I called back and "Destiny" refuses to transfer me to a supervisor. Any Suggestions on what to do now?

Alma of Pipe Creek, TX July 14, 2009

Bought a king size mattress, brand Serta and the name is Wyndsor. Cost 839.99, had it delivered on 9th of May..Slepped on it that night and it hurt my back tremendously, slepped on it again following nite and the same, so early Monday the 11th called the storeto tell them mattress sinks in to much. They tell me that once a mattress is out of package , nothing can be done..I'm still calling them and complainting. Cannot sleep on it to long cause it sinks to much and really hurts my back. All i want is an exchange or something, plus they don't want to listen to me , but they sure do want thier money, they keep calling for thier money, but until something is done with mattress i won't pay. For having it such short time you can see the indentions where the bodies lay.

JOseph of plano, TX July 10, 2009

I have purchased a few items from conns ad was fairly pleased with their service till recently. When I made my purchases the salesman Lanny, did the contracts and told me that there was a 10 day grace perion on the scheduled payments, i was pleased to hear that. but I come to find out a few months later that, conns collections dept will start calling you 10 to 20 times a day the day after the due date on your payment stub, this is extremely annoying, and intollerable, so i started ignoring the calls as I always make my payments with in the 10 day grace I was informmed conns granted. when I stopped ansering their calls they started calling my job 10 times a day almost costing me my job. this companys agressiveness needs to be stopped, i will never purchase another thing from conns

Sergei of Houston, TX June 24, 2009

I received one of Conn's promotions so I decided to give them a chance. When I arrived to the store I selected the TV on sale and proceeded with credit application. This is when everything started going wrong. The credit department indicated that I am not eligible for this promotion. The sales person was able to straighten it out after 3.5 hours. The store was closing and sales person Alma asked her Manager Norma to assist her in my purchase paperwork process. As usually manager tried to sell me Conn's warranty. I declined the 3 years for 400. However, while I was trying to calculate my payment Norma the Store Manager completed my contract and invoice with a 3 year warranty included and tried to make me sign it. I noticed the higher amount and refused to continue, so the Store Manager Norma started saying that it is only 1 more on my payment and I will regret if the TV defective, and that she will simply not take it off the invoice. I still tried to calculate my monthly payment but she would constantly interfere as if she didn’t want me to get my numbers right. I finally got upset and was going to leave the store but in the last minute she agreed to reprint the terms I was originally requesting.

I purchased the TV on 05/25/09 and noticed it was having sound issues. I was on vacation for a few weeks and was able to contact my Sales Person Alma Marquez regarding this issue on 06/16/09. She said that TV is not eligible for an exchange and I will have to call the Service Department. I insisted to exchange the TV since it was not even 30 days old but she needed to get approved by her manager Norma and call me back. As usually no one called me back. I contacted the store Manager on 06/20/09 insisting on return or exchange but now she did not have authority to make an exchange. The only person to authorize the exchange would be a technician from the Service Department.

I called the service department and requested a technician but they didn’t have any one available. I complained to the Store Manger indicating that I will simply drop the TV at her store and she promised to expedite the tech request. As usual no one ever let me know when the tech was actually coming until the day of the visit. I got a call on Monday 06/22/09 indicating the tech will be at my house around 9&10AM. So, I request off work and drive back to let the tech in my house. Half way I get a call from there service department asking where I am and how long will it take me to get there. I told them I was on the way but the person o the phone told me the tech will only wait 5 minutes. I told her that no one notified me that the tech was coming until few hours back but she did not care and disconnected the call. Fortunately, I was able to make it in time to make him turn around in my drive way.

I showed the tech what the problem was and he agreed that the speakers were busted. So, I asked him to go a head and issue an exchange to which he was very surprised and said he has no such authority and that some of his customers had to wait month for parts and still were not permitted to exchange. He also indicated that changing parts on my TV will not fix the issues. I was very upset at this point and told him that I will drop the TV back at the store. He didn’t really care.

That evening I took the TV back to the store and tried to exchange it. Not return but exchange. The store manager Norma indicated that she talked with the Tech and that TV had no issues. I was getting more and more upset since she was calling me a liar. Norma finally agreed to test the TV and it clearly showed that the TV was defective. It took her about 2.5 hours to get the exchange approved. I got the same model TV and it has the same problem. Conn’s refusing to exchange it again and the service takes more then a month to get the parts. I don’t know what to do and who can help me in this situation. I would get a call from Conn’s every time I’m late on my monthly payment but no calls retuned on the defective product they sold me. Someone, please HELP!

Krista of Sulphur, LA June 15, 2009

I purchased mattresses through Conn's and was satisfied with my service, when I went back and added more merchandise, the sales representative strongly advised me to combine the two financed purchases together to avoid extra cost but failed to add all my insurances to the new contract. Now, as hard times are here, and I needed to fall back on my insurance it is not there anymore. As I search for more options available to me with either paying off certain merchandise and returning others that is not an option as I think it should be, as customer satisfaction. I was explained by customer service rep.'s even if I return the merchandise I will still be responsible for paying for the merchandise, plus a 15% restocking fee and since it was all "financed together" I must return all merchandise not just a portion of the financed amount, and that I will not be credited the amount that was applied to the principle. This has me pondering why in the world I went with Conns and this was never explained to me when It was urged that I combine my finances through them. If it wasnt for that I would have two items paid off by now, but now I am at risk at losing it all.

Johnie of Houston, TX June 12, 2009

Brought a new stove and the oven button stop turning. Called the warehouse they sent someone out,he disconnected something from underneath did not pay attention to the oven button. I have been without a stove for 1-weeks. Every since 06/05/2009 it now 06/12/2009

Heather of Rye, TX June 10, 2009

I went in the store to purchase a riding lawn mower. I had cash to make a big purchase they talked me into financing to boost my credit. So I payed them half and financed the other half. They wanted to deliver it but told me it would take two weeks so I decided I would pick it up in my husbands truck.

When I got it home and surprised it wasn't a very good one. It wouldn't start! After hasseling with them for weeks I had to take it to a shop to get repaired and pay for it. Never again will we buy something from there. I bought a lawnmower with my stimulus check from June of 2008 for my husbands birthday and was totally ripped off.

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