Conn's Appliances

On 1/3/12, I purchased a 65-inch, 480Hz 3D LED Toshiba TV (model number 65UL610U). From the time of purchase, the TV has not refreshed at the appropriate specifications that the TV featured. As time progressed, additional issues were noticed with the TV, such as vertical lines on the screen and shadowing. Additionally, the TV is not powering on. A repair service agreement was purchased along with the TV. A call into the service unit was placed on 5/7/12. No response was received. An additional call was placed to check on the status and I was told a third-party service would need to pick up the service ticket as Conn's does not service Taylor, TX. It was also very likely that no third-party service would ever pick up the ticket and I should just wait. An additional call was placed to check on the status again and I was told again that no third-party service had picked up the ticket. At this time, since no one was picking up the ticket, no one most likely ever would and no one would ever come to service the TV.

At this time, I went into the Conn's store located at 1601 South IH, 35 Suite 500, Round Rock, TX and spoke to ** on 5/19/12. He indicated that he would speak to the district manager and would try to get a technician out to service the TV. I received a call on 5/21/12 indicating a service technician would come out on 5/22/12 to inspect the TV. When the technician (David **) arrived to inspect the TV, the TV would not power on in order for him to perform his diagnostics. We attempted to turn on the TV for over 30 minutes and the TV would not power on. Due to this, no diagnostics could be performed. David indicated that the motherboard could take weeks to be received and he is unsure if one is even available. If one is, and if it can fix the power issue, then the lines in the TV along with the clouding would still need to be accessed. At that time, David indicated the LED panel would need to be replaced, but it would not be available. And even if it was, he wouldn't come out to fix it as it would be a pain in his ass to do and they would have to try to find another technician to service this area.

After receiving this information and receiving the report from David, I then went back to the store. I spoke to ** since the store manager ** was unavailable due to wedding planning. ** attempted to contact several managers, but all managers were unavailable and would not answer their phones. ** indicated he would submit a complaint on our behalf. At this time, I have had a non-working TV with a service order request in place with Conn's for over 2 weeks. I paid for the repair service agreement in order to have repair service on my merchandise and I should not have to visit the store and have a complaint submitted to the district manager in order for a technician to visit my residence in order for the evaluation to occur. However, this is what has occurred. On top of that, the TV is non-operational as it will not power on. Due to this, the further evaluation cannot be done. So, I am at best stuck with a TV that will not power on, hoping that a part will get delivered and hoping a technician will come back out to install the part. Afterward, a diagnostic can then occur to then determine if the TV has issues with the lines and the clouding. Then at this time it will be determined that the part is most likely not available due to the TV being discontinued, as what David has said. If by chance the part is available, then I have to hope a technician will again come back out to service the TV and install it.

However, as David said, he would not even do it as it is a pain in his ass. So, I am left with a non-operational TV that is literally sitting in my living room, taking up space, and doing nothing but collecting dust at this time while Conn's is doing nothing about it. I do not want an exchange. I have two perfectly good 50-inch TVs sitting in a storage unit that I would prefer to be using. Even though their specifications are lower than the one that I purchased, they perform at a much higher quality than this TV (well, at least when it powers on). Therefore, I want a refund of my credit and I want a check sent to me in the amount that I have paid. It's that simple. I am not paying for something that is not operational and for something that Conn's seems to be unwilling to service. Until this matter is resolved, I will be posting my negative experience on all social media sites and I will be filing a complaint with the BBB.

I purchased a chest freezer from the Conn's Store in Mesquite, Texas in March of last year and one year to the date, the thing went out. I called Conn's and tried to get someone to come and repair it but they gave me 3 appointments and missed them. When they did send out a tech, I was told it could not be repaired even if I had purchased the extended warranty. I would be out of luck. I have shoes that last longer than this freezer. I tried to call the maker and they did not have a phone number. They are in India. How are we as customers to know that if a factory warranty says one year, it means in one year that the item will go out to the point that it can't be repaired? These types of items should not be sold. If you could assist me in this matter, thanks. This is the last shot before I file with the small claims courts to try and get my money back.

I purchased a Maytag washing machine in 2008. A year later, it had to be repaired. Now in January, the machine's agitator was replaced. Three weeks ago, the machine stopped completely leaving me to wring out a load of wet clothes and haul them to the laundromat. A service repair tech was called and he came in. He said he needed to order a part. Time is ticking. Two weeks later, the part arrives and he comes back to replace the part. Guess what? The machine still doesn't work!

The repairman told my husband that our washing machine is irreparable. At this point, he said he would submit that the machine could not be repaired and should be replaced/exchanged. The submission process would take approximately three days. Well, five days had gone by and I walked into Conn's Appliance in Port Arthur, TX to pick out another machine and was told that my claim was rejected. For what reason? Not only does the machine not work, but it is under extended warranty!

I spoke with Rosa at the customer complaint desk who was very rude even to the point that I asked for someone else and was told that she was the lead and that she gets paid by the hour. For what? To further agitate already agitated customers? Then I called back and got Collin who I had spoken with two days prior that had selective amnesia. Sill with the same coy, smug attitude. I really think Conn's needs to stop hiring these college students that are in need of a job to be placed at a help desk that have no customer service training and people skills! Then Conn's needs to make it a point to turnaround what has proven to be poor customer relations and use some diplomacy and integrity! After being without a washing machine for 3 and 1/2 weeks that we paid cash for, I want to bring my dirty laundry to Conn's and let them wash them. In a few words, buyers beware! Conn's is a con!

My 55" LCD TV is frozen up. I called Conn's because it is under warranty. I have this TV for about 2 years from the same place and 1 month ago, it started with this problem. The tech just told us that it was going to cost $1,300 to fix it because the insurance was not covering that! My wife was by herself. I call some other technicians and I got estimates less than $400.

I bought a laptop before at Conn's and I had problems too. I had a lawyer and they refund me $500 6 yrs ago. I want my TV to be fixed ASAP. I don't want to stop paying just because they don't have real technician to help us.

I purchased a refrigerator and stove vent in the past two weeks. Conn's told me it would be in the next day, but the next day, still, there's no refrigerator. I visited Conn's five times, and every time I visited, they gave a different story. I also purchased a stove vent. They were supposed to place my name on it, but they didn't. I feel like I wasn't treated as a valuable customer. I spent my money at Conn's, because I thought Conn's was number one in my book. But I guess I was wrong.

However, Conn's does have good prices for items, but the satisfaction isn't great. I canceled my order, and now, I have to look around for a refrigerator and stove vent. I will never ever purchase anything else from Conn's. I do not want a "no satisfaction" and no word of honor. Number one, they wouldn't give me my money back. Number two, they wouldn't give me a gift card. Number three, they said that they would mail me a check in 12-14 days. I didn't get my products, but I better receive my check or I will have News Line at Conn's front door. I do not want a attorney to contact me. I have my own attorney if I need one. Thanks.

My name is Melinda **, the account number is my telephone number (**) and I live in **. I bought a washer and dryer from your company less than a year ago. I bought a warranty on the washing machine. I have paid without delay on my account for seven months. For over a month now, I have had problems with my washer that is less than a year old.

I called Conn's service repair to schedule a repair service date. The agents are very rude over the phone. I am being cold transferred without being asked if I wanted to be transferred to another department. When they finally scheduled me the first time, they had a service guy come out almost two weeks after the washing machine was broken. The guy comes out and says that he needs to order a part, and it would take a couple of days to have it come in. When the part arrives, he comes out to my house. Well, it turns out the part that was ordered was defective and he has to order another one, which would take a couple of more days. The man came out and repaired it a few days later and the washing machine broke again a week later.

On my second call to service repair at Conn's, I set up a second repair date and I complained about the previous service. The customer service agent told me they would send another third party company to come out and repair the washing machine. The service repair date was scheduled for a week later, after I called to schedule repair.

When they finally came out to fix it, once again, the new service repair man told me he needed to order the part and that it would take a few days for it to come in. He would be back a few days later. The new service repair man also mentioned to me that the previous repair man did a horrible job in repairing it the first time. He mentioned that he placed the part (the seal) crooked which made the spring from the seal very weak, to the point of eruption. The new service repair man said that he would come back out three days later to repair the washer because he had to overnight the part via FedEx, and it would arrive a day later.

The new third party service repair company scheduled me for Wednesday. At this point, I was fed up so I called **, who is the head of the help desk complaint department. Her number and extension is **. She mentioned to me that she would try to expedite the matter, but to keep my appointment for Wednesday.

Today is Wednesday so I called the new service repair company at number ** to find out what time the service repair man was coming out. The agent told me that one part would not come in until March 30, and the next part would not come in until April 15, and therefore, there will not be a service repair the day I was scheduled for someone to come out! At this point I am livid! I called the help desk to complain once again. I called ** at her extension and she was not there (on vacation for a week)! I am sure she has clean clothes to wear! I called an agent to speak to another manager to complain about my service repair issue and she mentioned to me there were no managers on site to take my call--that she would have someone return my call.

At this point, I do not want anyone to come out and fix the washer! I have been without a washer for over a month now and have spent over $100 on laundromats, with receipts to prove it. My children are going to school with dirty clothes everyday, and my bed sheets have been unwashed for over three weeks now. I want someone to come pick up the washer, and have my account credited because I will no longer pay for the washer. Next month, you will not receive a payment from me, and I do not care if it affects my credit. I will not pay for a garbage. I want my money credited back for the washing machine. Please have someone pick up all your garbage from my house, including the TV and Xbox that I bought and the dryer.

I will go buy that from some other company that deserves my money. I will no longer pay for them and I will file a complaint to Better Business Bureau on how I was treated by Conn's. And I will blog to everyone on how I was ripped off by Conn's and how their customer service is in comparison to a third world country. I will let all my friends, family and acquaintances know my story and advice them never to be conned by Conn's. I wish I was able to read all the complaints about Conn's online before I went to buy from you, but I read them too late. Now it will be me who blogs and tells the whole world that Conn's is nothing but a con!

I called to get my couches fixed. Prior to this, two techs have come out twice to check my furniture, and nothing was done. Now, a third tech is being sent out. I do not feel confident anything will come of it based on the previous experience with the last two service requests. I am extremely dissatisfied and unless something done, I may not seek Conn's for future business.

I bought a side by side fridge that was delivered on the day they stated. The deliverymen weren't the best. My fridge has some faint scratches, but I'll overlook that. The fridge makes so much noise. I hear water dripping (and I don't have the icemaker connected). I bought the fridge on the 3rd of March, was delivered on the 6th, and by the 9th, I was calling the store. I noticed that on the contract, which was not shown to me by the salesman, the only thing he showed me was the invoice that showed the cost of the fridge, the delivery charge, the warranty charge, and the waterline installation (which we didn't do). The balance was $1,400.00. I figured the interest would be about another $400.00.

I noticed in my contract, that was placed in the little folder they gave me, shows I now owe over $2,010.00 (note that my fridge was $1,100.00). Besides all this, they tagged $179 for insurance, in case of the product being stolen, etc. from my home. The salesman never explained this, in fact, if he did tell me that no product at Conn's could be purchased without it, I would have walked. I think it's unfair for salesmen to not explain this to the customers, and try to just sneak it in. I'm a new customer to Conn's, and I am not aware of this. I called to speak to the salesman, they put me on hold, but no one came to the phone.

I went in the evening, and they told me he was on vacation. The info I have says I have 14 days to return it in the same condition, so I'm thinking on Monday, I may do this, and I'm sure I'll have to pay for my dissatisfaction, the delivery they made, and for the deliveryman to come pick it up again. It's crazy to pay $150.00 to a store, because the customer was not satisfied.

On January 18, 2012, I took my 27 TV/DVD (a Toshiba with serial or model number or service performed) to the Conn's store located at 4999 NW Loop 410, San Antonio, TX 78229. I took it in for a warranty repair due to the power button being broken. That TV/DVD combo was one of two we had bought at the same time. I also purchased the warranty on both units, as I always purchase warranties to protect my purchases. I was called on Saturday, February 11, 2012 and a told that the power button was back-ordered for about a year. And since my remote control was still operable, there was nothing they could do other than return the TV/DVD unit back to me. They then said that the unit should be ready for pick-up at the store by Tuesday. I went into the store on Wednesday only to be told that the unit was not there yet.

I picked the unit up on February 15, 2012 and took the unit home. The unit was wrapped in bubble wrap so I picked it up and took the unit home. Once we un-wrapped the unit, we found the unit now had a scratch on the screen. I called the service center and complained about that issue. While I was waiting for the response from the service manager to return my call, I decided to take the unit in to the center. I took the unit in to the Eisenhower Rd. service center on February 18, 2012.

I called to get a status update today only to be told that the screen was not covered under the warranty. I advised them that the unit was scratched at their service center only to be told that there was no documentation stating that was the case. I was then transferred several times only to speak to Janice. She advised me that there was nothing that could be done. She also said that since I had signed for the unit, then I could not claim the unit was damaged at the service center. I advised her that the unit was wrapped in bubble wrap and that I was not afforded the opportunity to inspect my unit. I also let her know that the clerk did not advise for me to inspect the unit and the consequences of not inspecting the unit if I found damage to the unit later. I told her that had my unit had that damage when I took it in the first time, I would have stated so and that the damage was found when I turned the unit on at home.

Unfortunately, your repair service was inadequate because it failed to fix the power button under the stated warranty. The service department also damaged my unit and failed to take responsibility for the damage. I am disappointed because I bought the warranty for just these two instances. I have also purchased several appliances from your company only to be ignored when I have an issue that should rightfully be rectified by your company.

To resolve the problem, I would appreciate your company credit me for the value of the unit so I can purchase a replacement for this defective/damaged unit. I think this is an appropriate action that any reputable company would rightfully take. Enclosed are copies (do not send originals) of my records (including receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents). I look forward to your reply and a resolution to my problem and will wait until (set a time limit) before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone.

I went into Conn's Sunday, 2/26 in Houston, TX, off of 45 and Crosstimbers, to purchase a side-by-side refrigerator that was on sale. Made the purchase and was told by the salesperson there was stock at that particular store and we could expect it to be delivered on Tuesday, 2/28. Got a call at 8:30 pm Monday night, 2/27, about the delivery on Tuesday and would be notified when delivery was on its way. I call them back on Tuesday morning and they inform me that my delivery was schedule for Friday due to no stock. As I had informed the sales person the day of purchase, we would need delivery before Thursday, 3/1, as we would be out of town 3/1 late evening. Now we are without a fridge.

We got rid of the old one being assured by the salesperson that we would get ours on Thursday. So we went ahead and sold the old one and got it out of the way for the delivery guys to install the new one. Now, like I said earlier, we are without a fridge until we go today to Lowe's and purchase another one. I am very disappointed in the service Conn's has provided, leaving us the customer without an appliance that is very needed. The store had done nothing to satisfy us as a valued customer—we have bought from them before and paid our bills early enough to purchase other appliances and electronics. We will, after today, be closing ours Conn's account and will let others know about your services.

We bought a TV on Feb. 10th that was on sale for $1,999. There was no stock available at that time, but the sales person said sales would be over in a day and she would get the TV in a couple of days. Monday comes around and nothing, then they tell us that it will be available by Friday. That's the 17th, again, nothing. We went in person to the manager, who tells me and my husband that it will be sure on Monday, the 20th.

Well, we are on the 21st, and and they are telling us that they don't know when it will be here. Why didn't they tell us that to begin with. We would have looked into something else. The store number is 075, the sales person is Angel **, the TV is lc60le835u and it came with bdhp35u blu-ray 3d player and 2 an3dg20b 3d glasses.

We went in to buy TV because ours was stolen and we are still without TV. I just don't think it was fair to be told we would have it in a few days. Can somebody help me?

I would like my washer fixed. I've bought a washer dryer, refrigerator, and dish washer from you and a 4-year warranty. I haven't received courtesy calls to tell me that no one is coming as scheduled. I've even taken time off from work and waited.

I am a very disgusted customer that has recently bought a leather couch from your company. And have been put through the ringer about the damage to my couch not being covered. I have spoken with many branches throughout this company and have been treated as my complaints as not important. I have made it quit clear that I am very upset with how the situation is being handled throughout the actual store locations, the costumer service line, and also corporate itself and still have not heard anything from your company concerning my complaints. I have been scammed into thinking I was paying for something that was supposed to pay for any type of damage concerning an animal. I was mislead by a store manger and many employees at two locations concerning the coverage.

The entire reason of me buying the couch was that I would be covered if any scratches happened to the couch. They talked me into getting the couch and I began paying for the pet damage coverage thinking that was what I would be paying for the entire time of my purchase. I have recently learned that not only have I been tricked into buying the couch and paying for an amount that does not even cover what was told to cover. I have also recently found out from an employee of Conns that they decided to change the policy around the time of which I made my purchase with Conns that they would no longer cover cat scratched but they would cover only cat pee. I never received any policy change no a policy to begin with. I work as an assistant in a office and we deal with paperwork everyday and the fact that I have never received a policy or the changed policy is ridiculous. I now find myself making my almost seventh complaint on another site that yet I will probably not get any response as well. I even had a woman named Tiffany tell me to email her my complaint and never once got a response after the fact.

So I decided I would try posting my complaint again which was two days ago. I still have not received an email a message or even much less a phone call. This company is filled with people who like to take advantage of you to just make their sell. I will go further up with this compliant I plan on calling corporate once again today to see if maybe I can get this worked out before I load my couch up to take to their front door for a drop off. I am quit tired of being put off from this company and told that my complaint is not important because it was an employee mess up and they can not do anything about it. When I know that it was because they changed their policy without notifying any customers.

In August 2011, I ordered $2,000 in appliances for my new home, and paid for them in full. When scheduled delivery was to be made, it was delayed for nearly a week, then reset, and again delayed. Finally, it was delivered after 2 weeks of delays. The appliances were all in stock! The managers said I would receive a refund for the delivery charges, and for refer hookup lines, which were not used. It was nearly $100 in total refund, due to me.

Since August, 2011, I have personally visited the Conn's store in Edmond, OK three times. It has been over 4 months, and each time, I have been told that the "check will be in the mail to me in about 10 days". It is now January 2012, and no refund check yet! I am an unhappy customer. I will file a small claims lawsuit in court this week. I will send letters to the editor of all local OKC area newspapers. The Conn's company is doing a con job on me. Avoid shopping at Conn's!

We purchased a Samsung 51" 1080p 3D Plasma TV as a Christmas gift for our son and his family. The TV was purchased on 10/26/11 but they didn't receive it until Christmas Eve. The TV was installed at my son's house on Christmas Day and worked great until the day after Christmas when it just went dark. After calling Conn's and Samsung repair, we were told by Conn's that the TV had been in our possession for over 30 days from date of purchase. Samsung came out to my son's house on 1/2/11. Unfortunately, it is now two weeks later starting on week 3 and they still can't seem to find the part that is bad.

I had advised Conn's that it would have been best to replace the unit or give me a full refund. Unfortunately, because we didn't test the TV when we first received it, they indicate we accepted the TV and therefore after 30 days there is nothing they can do. We have been a loyal customer and referred customer to Conn's since 1997 and this is the treatment we have received. We will no longer do business with Conn's and are willing to pay a little more to get the customer service we deserve. We purchased two (2) Samsung 51" TVs plus a 37" Toshiba as Christmas gifts this year and this is how we are treated.

I have been a Conn's customer since 2007. I have bought several items and one of them is a refrigerator that after the warranty expired, no longer works. I had to replace it. I also bought a 47inch LG TV which had warranty but took a couple of months to be repaired by a technician. I thought I was never gonna buy anything else but unfortunately I did. I have a busy schedule and sometimes unable to go make my payment. They keep calling me, but I am unable to answer during business hours.

Since calling my cell phone didn't work, they started calling my work. I have told them I am not allowed to take personal calls during work hours, to please stop calling my work. The calls didn't stop. They call since 8am until late at night. They can call my cell phone all they want because it's my personal phone, but not at work. I answer the business phone at work and it was Conn's. I told the lady to call back after work at my cell phone but she refused and she demanded me to tell her when will I make my payment date and time.

My boss was listening, he took the phone from me and informed the lady to stop calling his business, that I was not allowed to take personal calls, they were taking my time from working. I was reprimanded and was reminded that when I was hired, I was told no personal phone calls or use of personal cell phone. I have told Conn's several times to stop calling my work. They keep calling. I am going to have to call BBB and report them. They are jeopardizing my job.

On 4/6/2008, I bought a 52" Bravia Digital LCD model #KDL552W3000 from Conn's at a cost of $2,780. Beautiful picture and color. About two years later the picture began to flicker on the left upper screen and gradually covered the left side of the screen. I called Conn's and since I did not have the extended warranty I was told that I would have to contact Sony. I called Sony several times and was told if there's no warranty, it's not their problem.

Since then, the entire screen has become distorted and most of the time the picture will not come on when the t.v. is turned on. On very rare occasions a picture will appear fairly clear on half of the screen. I have recently learned that Sony has admitted to having a problem with this model of t.v. screens. When I once again contacted them, I was told that the problem that I was having with my t.v. was not the problem they were dealing with.

I bought a washer and dryer from Conn's less than six months ago. On November 9th 2011, I called because the washer was making loud noises and not spinning out the water. On November 19th, someone was going to be at my house to fix the issue but no one showed. I called back and they rescheduled me for November 29th, again no one showed. I called again and they scheduled for Dec 9th, again no one showed.

I went to the store and spoke to the manager on December 10th. A technician came to my house and looked at the washing machine. He told me that he would order the parts to fix it and call me in 3-7 days to install the parts.

On December 13th, I received a call that the parts are in and a technician will be at my home on December 20th, to install and fix my washer but no one showed. I went to the store and the manager said that a technician will be out first thing tomorrow morning, December 21st but again, no one showed. He called the dispute center and now they are telling me again that a tech will be out first thing tomorrow morning. I pray that someone shows at my house tomorrow morning to fix my washing machine!

I am not sure what I have to do to actually get service at Conn's but if anyone can give me any advice please let me know. The best past is that on their website it says 100% satisfaction. Boy is that false advertisement! Maybe, I should load up the washer and dryer and return it to them and they can credit my account. I can't stand dealing with a Conn, maybe that's how they got the name Conn's!

The sales person said I could get a rebate on my delivery charges but after a couple of months, I checked online and I found out that I was not entitled to the rebate. I was given the paper to fill out and sent in a copy of invoice. The sales person should have told me the truth on this purchase instead he only wanted the sale. This is poor ethics on the part of Conn's. They should not lie to their customers to get a sale. They said that if I purchased items over $600.00, I would get the delivery charges refunded when in fact he should have told me that one item had to be $600.00. I will never shop there again. I will give my business to someone who will honor their word.

I have been a customer of Conn's since 2009. In 04/20/2009, I purchased two sofas model number 8690038 with 48 months service repair plan-expires 04/20/2013. The leather cover of the sofa were messed up before end of that year which they came and fixed. In August 2010, again the leather again were peeling off and I called for the repair which they responded. In 2011, I called that the leather again has started peeling off and I requested to come and fix by changing the turf of the leather. And they should charged me with the total cost of the leather more so that I still have monthly payment on 52" samsung TV which the cost can be added.

They came, took the pictures of the peeling leather with the hope of fixing it. I did not hear again from them for almost 7 months. It was when I called that the manager. Told me the company cannot fix it again. I told her that the service plan end in 2013. She said the plans does not cover fixing the leather. The manager said I should go to Ashley furniture company and get it fix. I called again this month because the sofas are now eye sores. A representative came took the picture and with back without any communication with me and what I heard last was the same story I heard on my first call.

If possible, I'd rate Conn's in Baytown less than one star. I bought an L-shaped glass computer desk on 11-14-11. Hardware missing. I had to put it together temporarily with hardware I could find here at home. I have a small business and needed it up then! They agreed to order all that I needed that wasn't in the box. Today is 12-7-11. Calls were not returned. Finally, customer support says the manufacturer doesn't make the desks any longer. I can't work with the keyboard jammed under the monitor. There are no brackets to install keyboard shelf. I will have to purchase another desk. I'm out of $200.00. Thanks, Conn's.

Wow, there are a lot of ** and cry babies on here.

First off, if you miss payments, they will call you. They aren't your friends or family. They won't let it slide because you lost your job. They are a business. They have a ton of people that are not making payments, and they need to get their money.

Second, just like any retailer, they will not price match Black Friday prices. Go to any retail store in America and you will hear the same thing. I swear, reading some of your complaints are giving me diabetes.

We are financing a couch, loveseat, and TV from them and a little while back, my husband got laid off from his construction job and we got just two payments behind. They harassed us, calling from 8 a.m. until 10 p.m., calling while we were working, calling in the middle of night, as many as 8 to 9 representatives at a time, and even some would call then hang up, over and over. Some were very rude when they did talk.

I don't ever complain about any company but this has gotten out of control, to the point of looking into lawyers, and I will get one--my family is full of them. We have been able to make one of the payments, and now we are fixing to make the other one Thursday. Just one payment, and they are harassing us, calling all day long. Even though they say they understand the situation, they don't. I will never go there or recommend anyone there ever again.

Conn's would not price match an item I bought from them. They stated that the price match item was for 'Black Friday' and they will not honor the sale price. I showed them their price match policy that doesn't say any exceptions like 'Black Friday.' I will tell everyone not to shop there.

When I made 2 purchases, which I charged, the company added insurance with a total of $330 premium. They did this without telling me. Later I noticed the amount on the contract and notified them I had homeowners insurance. I sent proof of insurance and it took a year to get the amount corrected. I called a total of 37 times to get this accomplished. The other problem with Conn's is that the salesmen work on commission and will tell you anything to make a sale.

We purchased a fridge in the middle of August. Having it less than 2 weeks, it started making a buzzing noise. We called Conn's and they told us to call repairs. We called and had a tech come out and look at it. He said the compressor was bad on it and they would have to replace it. So they ordered the part and when he came out to put it in, it was not the right part and it had to be ordered again. So another week went by with no fridge.

Finally the right compressor came in and it was changed out. The fridge is only a month and a half old, and guess what? We came home to find our floor soaking wet and the brand new cabinets we just had installed soaking up all the water from the floor. We opened the freezer and everything was melted and bad. I called Conn's and once again they told me to call service. I said I am done with service because I have only had the fridge less than 2 months, only made 1 payment on it and it is not working.

All the guy said was it is over 30 days. He just kept saying that. I told him the first time it was serviced it was not over 30 days old, so why is a brand new freezer not working? He did not have any answer and I had to ask several times if he was even still on the phone since he was not talking. Well at the time I talked to him on the 7th, the fridge part was still working. About an hour after I got off the phone with him, the fridge went out. All of our food from the fridge is sitting in a cooler with ice and now it is Monday.

We finally got some answers from Conn's after calling them back to see what is going to be done about this and they said they would exchange the fridge out for another one $100 more. So we are having to pay the $100 more for a fridge and have to take our fridge that is not working to Conn's and pick up the new one cause it is going to cost us $79 to have it delivered. Although they said we could do a rebate and have it back in 4 to 6 weeks.

I don't think this is good customer service that we have to pay for a fridge and have to have it picked up because that is an additional cost to us even though we lost everything in our freezer because of a bad fridge sold by Conn's. And then to top everything off, the same exact fridge Conn's has "on sale" is almost $200 cheaper somewhere else with free delivery. And there is nothing Conn's can do about that according to them.

I am not one to complain because I have bought 3 TVs, a bedroom set, lawnmower, and a laptop from Conn's. The only thing I have left is the bedroom set because the TVs all went out on the same day, and guess what, it was 1 week past a year they were bought. The lawnmower of course does not work anymore nor the laptop, which had to be sent off to be repaired at the year mark. I will be paying this fridge off this month and will never buy anything from Conn's again nor will I send anyone to Conn's to purchase anything. I am a retail manager for a big company and I would hope and pray our company never sinks to this low of customer service.

I am beginning to dislike walking into Conn's! Your employees act like vultures when walking into your Nasa Rd. 1 store! I was at the counter desk making a payment. Another employee came up to me and ask me if he can help me! I raised my hand and put it on his face! I said, "No thank you!" I wanted to look around and maybe pick up an early Christmas gift. But after, that I walked out! Please, can you tell them to back off!

On 2-27-11, I purchased a complete bedroom set, i.e. washer and dryer, 2 recliners, and a 42" Toshiba TV. My bill was almost $6000.00. Everything I purchased has been a problem with the exception of the recliners. My bedroom suite is a dark cherry by Ashley. It has places on it that you can see rough wood, no stain. I called and asked if they would send me a pen to cover these places. That never happened. I have spoken to the manager many times. She said that she was going to take care of this, but nothing has been done. When they delivered my merchandise at 11:15 pm, only 12 hours late, they scratched and tore my new kitchen floor with my washer and dryer. My house was new. We haven't moved in yet. They have done nothing to fix anything and now my TV is out.

For two months now I've been waiting for you all to apply credit to my account (**), so that I can pay off what little balance is left. I called today to check the status of this. I come to find out you applied the credit to an account that was charged off through bankruptcy in 1999. I asked you all to note why I have not yet made a payment, so that I would not be faulted for it. That was not done either. What is it going to take for you all to get it right? I have never had a problem with this company. What's going on? Please contact me asap to explain.

My wife and I have been customers for years, and have spent thousands of dollars in this store. I've bought a treadmill, laptop, a sofa and a recliner, and a 72-inch flat screen TV. None of them work! It seems the stuff is programed somehow to malfunction after the warranty ends. I've called the store and corporate. They claim they can't help. The employees are badly trained to handle situations, and are extremely rude. They speak very unprofessionally. And they were telling me that they couldn't do anything for me in Spanish!

They overcharged me on my contract and promised to have it corrected by my first payment. On 22 Aug 11, corrections were not made and I am still waiting for my credit to be given. As I wait for them to correct their mistake, the company is calling me, saying that my payments are late. They never noted that they told me to wait on the correction before I try to make a payment.

I am very disappointed in your service. I was sold faulty furniture and each piece I received is damaged. And this all happened before the one year warranty. Upon delivery of our furniture, the back of our couch had a tear in it. We called for weeks about this issue and it was never resolved. As of now, our recliner is broken, the cushion sinks in and the boards stick out--as does our couch. We have had to nail together our loveseat recliners twice. My children, ages 1 and 3 have cut their feet numerous times on this defective furniture.

I want to know what will be done about this because we have almost paid up to the amount of the cost of just that furniture. I no longer want this junk in my home. It is dangerous and tacky, and not worth my hard-earned money. I have never been so dissatisfied with a company or its affiliates in my entire life. I would appreciate someone contacting me as soon as possible because I don't plan on making any more payments until then. Thank you.

On September 3rd, 2011 I went to Conn's in hopes of purchasing a washer and a dryer. I completed the paperwork and scheduled my delivery for September 5th, 2011. I paid for the delivery and installation. On September 5th, 2011 my washer and dryer were delivered and Nigel (Conn's Employee) installed the washer and dryer. Once he was done, he left and so did I so I could run errands. The entire delivery and installation process was completed in 2 hours. When I returned from running errands, I went to check out the dryer. Immediately after I looked behind the dryer, a large spark ignited and flames bursted out onto the tile in my laundry room. The flames melted the title in some areas.

The plug (positive and negative connectors) were apparently tapped to the dryer for connection with a metal tape. I immediately unplugged the dryer to prevent a disaster. I then called the Conn's store and spoke to the manager. He insisted someone would be out to pick up the dryer. No one came. By then time went by and it was nightfall. I contacted Conn's on September 6th, and they informed me that someone would be out to pick up the dryer. I left work early around 1pm, as they stated my apartment would be the last stop. No one showed up. I contacted Conn's and was informed that no one processed the request for pickup. They insured me that it would be picked up no later than September 8th. I contacted them on September 7th to confirm the scheduled pickup for September 8th, however they changed it to Friday, September 9th.

The manager at the location, and the female answering phones at the customer service center, are not helpful, confused, and making promises they can't keep. It has been a fight to have a broken, fire hazard of a dryer removed from my apartment. This issue has been a consistent sore this whole week from the day I purchased the washer and dryer. It's a shame that Conn's, a company that mentions the length of time in business to promote positive sales, can't even live up to that. I am very dissatisfied with Conn's and the manager at the location where the washer and dryer were purchased. Customer service these days is really far from excellent!

We had just purchased a new home and needed a refrigerator and washer/dryer. We went to see what they had and their prices were lower than other places. We applied for credit and denied. My husband is standing behind the person putting info in the computer and he said that there were 3 people issued credit under our name and/or address. He quickly explained that he was reading it wrong. Then asked to apply under my name and again denied. We left. A few days later I get a call from Alma at Conn's stating that they were offering a special finance package. We should have seen the red flag.

But we did not have the cash on hand to purchase these appliances. So we bit -- it is through RAC that this special financing exists. We set it up and the first payment was due 9/1/11. I was sent a letter showing how to pay online. After numerous attempts along with phone calls from me and my husband trying to get this setup -- we were told the system was acting up. They had our email address wrong and took 3 calls to get that corrected and finally was told I should be able to pay online. I put the card information in and received a "Thank You" payment and printed it.

Two days later I checked my bank account to see what had cleared, etc. and the payment was deducted twice. I called them and was told there was nothing they could do but notify the manager by email. No one called back. I called RAC corporate spoke to Rick ** and was first told they should debit the account for one of the payments and he would notify Scott ** the district manager. And that if I did not receive a call by the end of the day to let him know. I did just that as we received no call. I was told to give the manager 24 hours. This morning I called corporate again and spoke to a woman who said that Scott was a new manager and did not know how to do this. She said all she could do would be to try to track down the Scott ** and for me to have a nice day.

I had made payment arrangements to be electronically taken out of my account. When making these payments with jasmine, I specifically went over the amounts that would be deducted and wrote down each with confirmation #'s. Then, looking at my bank statement, I saw amounts taken out for $3.00 more than I authorized. I called Conn's and spoke with a rep who could not help me so I asked to talk to a manager. Ms. ** came to phone and was rude and unprofessional, telling me I knew of the $3.00 fee, and that I was told of it. I was not told of it. She then proceeded to tell me I check my account weekly. "Why did I not call when the first payment came out?" I told her I was looking at my statement that comes at the end of month, so I was calling now. She was rude and unprofessional to be a manager. I do not think I will buying from Conn's anymore and I have spent plenty of money there.

I will never purchase anything from them again. The sales people there don't know a thing and will try to include every possible hidden fee possible to your invoice--stuff you don't even need. Customer Service is horrible. I made the mistake of purchasing a washer and dryer from them. It took over 2 1/2 hours to finish up the transaction. Then my delivery was supposed to be between the hours of 4pm to 7pm and they showed up at 8pm without any notification.

The guys were rude and rushed through the whole process. He even turned on the washer with the manual and trial soap it came with. The other guy setting up the dryer took the extra power cord that the sales person told me I needed which was a lie because the dryer came with it. He said it was his and took it/stole it. Lastly, they almost forgot to deliver my lawn mower, until I reminded them that I was still missing that item and they acted dumb and brought it down. Now I've been calling Conn's to get my items back and they keep on giving me the run around. I will never, ever purchase anything from them again. You shouldn't either.

Purchased furniture 03/25/11: sofa, love seat, recliner chair. After 30 days the reclining chair broke. I called and they sent a technician to see the chair. The technician verified it was broken they ordered parts and then sent out another technician to replace the parts. After he finished installing the parts I sat in the chair to test the parts. I then told the technician the chair was not right, that it was still broken. The technician argued with me in my home for 30 minutes about the chair. I then asked him to sit in the chair and he refused. After arguing, I asked him to leave my home. I Then called to ask them to send another technician out to test the chair.

They sent out the same technician who came the first time who again verified the chair was not fixed. A week passed and I never received a phone call to find out what will happen next. I then call, only to be transferred to 10 different people, only to find out they are again ordering parts.. I keep having to take time off work for them to keep coming out to replace parts that obviously aren't going to work. I can not miss anymore work as I am the only nurse for all of the Dallas Fort Worth police departments. I'm paying a pretty penny for this furniture just replace the chair. That's all I've asked and it doesn't look like that's going to happen. Upon purchasing a washer, dryer, furniture, and a tv, we left with knowing our total was $5,000.00. When we received the payment booklet after adding all the payments, we are paying $8,000.00 - that's a new car. I should not have to keep taking off work nor should your techs stand in my home and argue with me. I'm a first time customer. My husband is in the Marine Corp deployed overseas and is coming home soon to a broken recliner, which was his. I'm very unhappy in so many ways. I would never recommend Conn's to anyone I urge everyone to shop elsewhere for better prices and better service

Mitsubishi is paying for the lamp engine on my 4 yr. old 73" tv; I have been trying to get the paper work Misubishi needs for about 10 days. The receipt needed comes from the store, the diagnostic sheet with the price of the part, taxes & labor to install comes from the service center. No one would help me get those 2 pieces of paper; so I finally went to the store to get the sales receipt to take to the service center only to find out the diagnostic form was not filed out. I had asked to speak to a supervisor many times only to be told she was busy and they would help me. On the last attempt, I refused to discuss my problem, left my name & number for her to call me; she has not called. When I got home, Mitsubishi called to tell me Conn's had received authorization to do the work.

I told him how much trouble I had been through; he was so nice, said he would keep me informed of each step and if Conn's continued being uncooperative, they would find someone else to do the work. I called the service center, told them about Mitsubishi calling and asked what would happen next. She said paper work had to be filled out, when they hear back from Mitsubishi, they would be out to "replace my tv". I said what? I heard a sigh & a mummer saying "oh my God". Then she sarcastically said: " what part of what I told you did you not understand"? I said "replacing the tv". She rudely repeated everything she had said to me.

I asked for her name; she said Lisa. To me replacing the lamp engine is not the same as "replacing the tv", which would lead you to think I was getting a new tv. You would think the store sales is from one planet, the service center from another. Someone should have gotten that paper work 10 days ago; it was only 2 pieces of paper. I tried talking to Consumer Relations #409- 832-1696 and got no where; was referred back to the service center, which apparently operates as they please with no supervision. The address of the service center and corp. office is not listed in the phone book; so I called the sales store and they said they do not know.

I was sold a 50 inch flat screen in 7.7.2008 - I purchased a 3 year warranty. I made payments on it for the next 3 years. I paid it off on 7.7.11. On 7.10.11 the tv when out. I called conns they said sorry you have to buy a new warranty for a year for $266, and we will come and repair the TV. I set it up got the repair man to come out. I was told the warranty was voided.

We purchased a Toro TimeCutter Riding Mower for $2,965.98 and then purchased an extended warranty for $500 from Conn's on 3-22-11. At the time of this purchase, I specifically asked about repairs to the mower. I was told by Helen ** (our sales person) that any repairs to the mower would be made at our home. We then got a call from Conn's saying that there had been a recall on the mowers and someone would come by and do the needed repair. I then informed them that I have had a problem with the mower from the beginning and asked that they address that problem at the same time. I was informed that they would have to pick up the mower and send it out for repair for that problem.

I explained that I had been informed that any service would take place at my home. I talked to the store manager and was told that yes they did tell customers that but the mowers have to be picked up. And, that they continue to tell customers that. I have talked to many people in customer service and at the store and each person was indifferent and unwilling to try to solve the problem. It is clear that Conn's has no regard for their customers once that contract is signed.

I have been a Conn's customer for years. I unfortunately am now regretting ever giving them my business. Several months ago I went in & financed a couple of items and then returned about six weeks later and added a computer. The salesman called me the next day and said that he had made a mistake (he was new) by forgetting to combine both of my contracts into one. He faxed me over a new contract which had all of stuff combined. After reviweing the contract I noticed that there was insurance added that I had requested not to have.

I called the salesman back & he said that I would have to provide proof of renters insurance in order to remove it. Nice of him to tell me after the fact but not too big of a deal beacuse I have renters insurance. So the next day I faxed him the contract with proof of insurance. I assumed that would be what he needed to re-do the contract without the insurance. I went ahead a made my first payment for the amount with the insurance added in. Shortly after that I began getting calls at work from Conn's collection department. I explained the situation & the rep said that she could see that they had not merged the accounts and was showing me with a credit on one account & delinquent on the new account. The rep informed me that everything would be fine & that she would contact the store & resolve the problem.

Conn's continued to call my job & send me letters. Each time I had to explain the entire situation to a new person. During this process I have made a total of three payments all before the due date. Yesterday I found an awesome home and today I began the process of applying for a mortgage loan. I was furious when the woman processing the app told me my score had dropped due to a late payment from Conn's. I immediately called them and spoke with the rudest individual named Marcus. To sum it up he told me that I would have to wait 30 days for the credit reporting agency to remove the late payment information from my credit report & that they would not provide me with a letter stating that the information was incorrect. I asked no less than 15 times for the number to the corporate office. He refused to give it to me.

I had to call around to get a cutomer service #. I spoke with another guy who was also very unhelpful but no where near as rude as Marcus. Was still told that I would have to wait 7 to 10 days for the legal dept to write a letter on my behalf. This is insane to me that I may not be able to get approved for this house because of what they reported on my credit. Horrible customer service! Do your business elsewhere. I am shocked that upper management would let this go unresolved and allow their managers to refuse to escalate a problem.

I bought an AKAI LCT3285TA at Conn's outlet. It was supposed to be a deal from them and I could have gotten it with a remote for less than two years ago for $399.00. Yesterday, the TV popped, went blank and has no sound. I haven't gotten an estimate yet but I bet, I will be buying a new TV, never an AKAI product.

Conn's keeps calling and harassing me. They want to know my personal business like bank name. It made me lose my job. Because of stress, job, etc., I told them to not call me between 8:00 am -5:00 pm but they still called.

We purchased a new refrigerator and were promised a next day delivery between 3-5. We received no phone call stating they were going to be late. The delivery truck showed up at 9pm and while unloading the new unit, they damaged it by pulling the power cord off the unit. The delivery team never did contact the store so we never made it back on the delivery schedule. Two more days later, we were set up again for delivery. The installation crew hooked the existing water line up which we paid to have done. But once the hour was up, they informed us that they were finished and we needed to finish the installation of the unit.

I was left with a refrigerator that making one heck of an awful noise and still did not work as in the water was not flowing to the unit. Several times, we informed the crew that the shut off value was located in the water line and just needed to be turned on. Again, they stated that they had spent their hour here and had to leave weather the job was finished or not. I had to pull the refrigerator back out and simply turn the inline shutoff value on and walla the water was flowing to the new refrigerator, I pushed the unit back into place and went to bed.

The next morning the kitchen was flooded, this has been a nightmare as no one follows up on anything from Conn's and the customer has to chase down everything. Sure you get lots of calls from Conn's stores just wanting to make sure you are happy but no one follows up on anything. It appears that we are now going to hire legal aid to claim on both the damaged wood floor and a 6 thousand dollar new patio that the crew damaged while bringing the refrigerator into the house.

As Conn's states that they did not turn on the water, they are no liable. Funny thing is it shows up on the store receipt as that I paid for delivery and waterline install. My word to you is sure the store had good prices but unless you plan on bringing it home and installing it yourself, then I would go to some place that does not use contract labor to do the installs.

We now have an extremely damaged wood floor which is going to cost $2,552.44 to repair. The company that did the install of new patio just a few months before Conn's damaged it has informed me that they cannot make repairs to the damage short of ripping it out and doing it over. So glad that I saved a whole $8 by purchasing at Conn's.

My mother purchased a Frigidaire side-by-side refrigerator for me on 4-28-2011. On 5-23-2011, we began to smell strong, noxious fumes through the entire house. It smelled like burnt plastic. We thought it was an electrical fire until we found the freezer was producing the smell. We reported the issue to Conn's, who made us wait a week before sending their repairman. He called Frigidaire, who advised him that there is a design flaw that causes the defrost heater to melt the Styrofoam insulation within the freezer. He was told to move the melted Styrofoam over and tell us to use baking soda to hopefully remove the odor within in a few weeks.

I told him we were not satisfied and he told me to call the service department. I had spoken to Conn's store manager Jason, who told him to submit the product for exchange, but he would not do so per Frigidaire's advice. I called Conn's customer resolution and they said to call Frigidaire. I called them and they said the problem is a problem they know about that resulted after they switched companies that manufacture the defrost heater and that it causes a large area to heat, melting the Styrofoam. I advised them that the refrigerator was no longer safe, as Styrofoam is a hazardous substance when melted and emits hazardous toxins. The lady said she could not say the product is still safe, but that their policy is they have to attempt three repairs before they can submit the product for exchange.

She said the defrost heater and Styrofoam needed to be replaced and she ordered the parts. I told her that we still wanted a new one. I received an email from Frigidaire, advising me to pursue the exchange with Conn's. I am unhappy with the service from both companies and I am not sure if other Frigidaire refrigerators are safe. They were well-aware of the problem. Additionally, Rosa ** spoke to my mother on 6-1-2011 and told her that the product is safe and they would not have left it there if it was not safe. That is false and disconcerting that a business rep make such a claim.

It was already a disaster from Day 1! They charged me for appliances that I didn't get. They lied about delivery and never returned phone calls. The delivery people were rude. This was all at S. Okla City store. They are the national office but they are no better! It took them from January to the end of May to get this fixed. They tried to charge me $4927, which included added insurance and 22% interest and an appliance I didn't get. Only after contacting the BBB did they work with me. I now owe about $1400 (big difference, huh?) and finally received a certified letter stating this amount, and giving me until 5/31/2011 to pay. The original due date was 5/22/2011 (Sunday). On 5/23/2011, I had 7 missed calls from them while I was at work. The caller ID showed the number but an "unknown" name. No messages were left. I called back after work and was told they were just calling to make sure I got the certified letter. I got 3 calls from them again today, 5/26/2011, while at work. I called back after work and was told they had called about the late payment. I explained to the girl that there had been problems that were worked out and that I had received a certified letter with the correct balance that gives me until 5/31 to pay.

She made a note on the account. About an hour later, I got another call from them and answered. This lady was unbelievable. She was rude, insulting, demeaning, threatening, etc. I tried to explain to her the same thing I had explained earlier. She told me I was lying and didn't have any certified letter. I told her that I did, and informed who signed it and what the total was. She told me I was stupid and that I was lying and that if I didn't pay the balance tonight, Conn's would be here in the morning with the police to pick up the appliances. She said I could show them the non-existent letter. I was extremely mad at this point. What is this company's problem? Even if I didn't have an agreement in writing with them, I would only be 3-4 days late and I don't know any company that would take back appliances after 4 days.

I asked her name at least 10 times and she would not tell me. When I asked her name, she gave me my name and my SS #, address, and phone number. This can't possibly be legal! This is bullying and harassing and threatening. I have never been treated like this in all of my 40+ years and I have had accounts in my past that have been much later than 4 days. I will never ever do business with these people again, never! I suggest you don't either. If you get brave enough to risk it, I strongly suggest you read all information in full. I have a copy and I never signed for any insurance especially when I have homeowner's insurance and their insurance was more than the appliances. They added it without my knowledge or approval. Do not trust any of them, salesmen, manager, delivery person, corporate office, etc. Get every single thing in writing. This isn't even all the problems. The dishwasher was never installed, oven was never delivered, old oven was never hauled off, etc. I really suggest that you buy elsewhere. I read reviews too late, otherwise I would not have bought. Sorry this is so long but there was a lot of crap with these Con(n) Artists.

Overnight, the TV stand which I purchased from Conn's broke. My 55" LED TV, which was also purchased from Conn's, also fell and broke. I called to see if it was covered in the warranty and they stated no because it fell. I told them that the TV fell because the stand broke, not because I broke it. They gave me the 1-800 number, of which they were no help either. I am very unhappy about the situation since it's the stand breaking that caused the TV to fall and break too. I have purchased over $9,000 in products from them and have received such poor service. As a result, I have to replace the TV and the stand which is about $4,000.

Beware of Conn's! Big waste of time. No customer service. I ordered a head board online for our vacation rental business in FL. In error, they shipped it to our home in GA. They said that the head board had to be returned before they can ship it again to the correct address. FedEx picked it up the next day. I never heard from them again. Several calls and online ticket requests were completed only to receive a generic answer that had absolutely nothing to do with my complaint! I finally realized that no one had any desire to help so I filed a dispute with our credit card company.

We bought our 65" DLP Mitsubishi TV in Oct 2007 ($2,400) with a 4-year service agreement. We have had many (6) repeated failures on the same parts. On the last visit, the tech broke additional parts while trying to fix one. Conn's refused to troubleshoot the cause of the repeated failure. I tried for weeks to get a call back from upper management. They refused to even talk to me. I went in person to the store in Round Rock where I bought it to see if they could help me escalate the issue. While waiting for a call back from "Catherine", (senior manager over service) I shared my story with passers-by. The assistant store managers, David and Jesse, called Round Rock Police to have me removed from the property.

When they were told by police that I had done nothing wrong and when the police backed me up on my first amendment rights, they got mad and called the property manager "Larry". They asked him to file "criminal trespassing charges upon me". They lied to him. They told him that I was belligerent and threatening people. It basically made me unable to return to that address for any reason without being arrested. Round Rock PD came back out and saw that I was not in fact doing any of that. But they were required to issue me the criminal trespass warning as asked by the property manager, regardless of not doing anything to warrant it. I hadn't even gotten upset by any of this. I left as peacefully as I came. I finally got in touch with the assistant to VP of store operations. She said that she would look into the matter. But she never called back after I told her that first they have to reverse the CTW on file with Round Rock PD.

So for now, we still have a broken TV sitting in the corner. And we have a criminal trespass warning, just for going back to where we bought it and asking them to escalate the issue to upper management to try to get a resolution. I have been told in confidence that the cause of part of the issue is that Mitsubishi calls specifically for a Phillips replacement bulb assembly, and Conn's is using an OSRAM bulb only for repair. The Phillips is marked as a 10,000 hr plus bulb and comes with the carriage. The OSRAM is only a bulb, tested as a working part with no rating for lifespan. We have bought over $6,000 worth of appliances from Conn's since 2007.

An unauthorized payment was made using my checking account, which then cause my banking account to have insufficient funds. Since I had used the phone payment, they had my banking information.

I call to speak with a manager and Ms. ** in the Houston office answered the phone with an attitude. I tried to explained the situation to her. Ms. ** reply to me was when I can get my account information to call back then, she will not got through a complaint this early and then hung up the phone in my face. I then proceeded to call the corporate office to file a formal complaint about my account and the manager, Ms. **. I was assisted by a representative, I then spoke with a manager to file a complaint on Ms. **, but that manager still didn't do anything to correct the unprofessionalism of Ms. **. Fare warning to all, don't make payments on the phone using your checking account information. No need to file a complaint, they don't do anything.

On July 18, 2009, I purchased a Louis King bed from Conn's on my credit account for a purchase price of $799.00, not including tax. Within a few months of purchase, the left side bed rail broke and was quickly replaced by Conn's with no problems. On January 6, 2011, the headboard that supports the middle rail completely collapsed and broke in half, rendering the bed useless. I quickly called Conn's to report the problem and get the headboard fixed, but I was told that the manufacturer's one year warranty had expired and that I had not purchased the extended warranty, which meant I would have to pay to get the headboard fixed. Needless to say, I was extremely disappointed.

With the purchase price, taxes and finance charges, I am paying $2673.36 for a bed that I can no longer use unless I pay for repairs, which at this point in time, I cannot afford. I understand that the warranty has expired and I am due no recourse, but please know that I am completely dissatisfied with the product, which was once an item of furniture that I proudly displayed in my home. My "new" mattresses that were purchased at Conn's around the same time of the purchase of the bed are now propped up on cinder blocks, on the floor and my once beautiful bed now serves as a sad reminder of what I had, and will now sit in my garage collecting dust.

Conn's service department referred me to their "wonderful" furniture repair company, U.S. Quality, which I did just to get an estimate on the repair of the headboard. U.S. Quality then referred me to one of their subcontractors here in San Antonio. I emailed Priscilla ** several pictures of the broken headboard and I am still waiting for a response, 2 weeks later! I have purchased a TV, refrigerator, stove and washer/dryer all from Conn's. I expected to be treated differently by Conn's. I actually thought I was going to get my furniture repaired since it was only a year and a half old. But I guess I'm stuck paying for a broken bed to keep my credit in good repair! Oh well!

Back in August, my husband and I went to Conn's to apply for credit. We were told by the salesman Billy ****** that we did not qualify, but we could be financed by TRS. Now the item we wanted was a $570.00 TV and we would end up playing almost $700 going through TRS. We were told by Billy that if we financed through TRS that when we came back to purchase again, we would be able to go through Conn's because we would have shown payment history.

On Dec 31, 2010, we went back into Conn's to look for a computer. It cost $399.99. We have two payments left the the TRS account. As of on January 3rd, after making that payment, it would leave one payment. We have never missed a payment and have always been on time except when the payday fell on a weekend then we paid the next business day. We were told that we were not approved by Conn's based on our payment history. This is untrue. We were able to be approved for a car at Car Max and an account from Verizon Wireless based on our payment history. I wanted to speak to Billy, but due to the high turnover rate, Billy is no longer working there. I asked one of the store managers, Richard ****** about the promise made by Billy. I was told Billy no longer works there and so he could not help me.

This individual, Billy ******, made a promise to me and my husband as consumers, and the store Conn's did not deliver on that promise. This is a clear and blatant misrepresentation of Conn's Department Store as a whole.

Conn's is just what the name implies - con-artists. They sold me a non-working DVD player and refuse to honor the take back 90-day deal. I am inside the 90 days (88 to be exact). I would recommend all to stay away and do your research. Please go to Yahoo shopping and search for your items there. These guys are fraud and have no customer service. Their employees are uneducated drains on society and I would not recommend anyone doing business with them. This firm is with no doubt spinning down the drain. Stay away from them.

My house was broken into and I filed on the insurance I had purchased through Conn's to replace it. The purchase was less than the original amount and I was told that the difference would be applied to my account as a payment. So the following month, I didn't make a payment only to find out that it was now reporting against my credit as 30-day delinquent. When I called Conn's regarding this, I was then told it was not correct and that they applied it as a credit, not as a payment and they (Conn's) would get it corrected. A ticket was filed and I was told it would be corrected in about 3-5 days, during that time, I didn't hear from anyone so I decided to call back. I was told they couldn't find anything but would send it through again and I was still informed to not make a payment until they could get it cleared up.

Needless to say, this took place back in June-July and to this day, nothing has been done about it. I asked them to remove it from my credit report and nothing is done. I am so frustrated to the point where I am returning the product and want the world to know it's not wise to do business with Conn's. I have cut my story short but wanted to get the point across. I am not pleased with them at all and would not recommend them to anyone one at all.

During the summer, I had decided to purchase a new refrigerator. One of the places I visited was Conn's. There, I found what I thought was a great deal, sale price, no interest for one year, and free delivery to home. The purchase was simple and only a couple days later, I had a new refrigerator. So, first month passes and I make a payment. Your balance is printed on the receipt to show what your balance was before your payment. Second month passes and I make payment number two, but on this balance, the amount is even greater than the original.

I speak with one of the salesmen who is more than willing to help out. While he's looking it up, he informs me that my plan was not set up for no interest. I'm told to call the credit line, who tell me to go into the store that they don't have control over that. I then speak to another salesman who tells me that he'll have it changed. Ten days later, I go back since nothing has apparently happened. Finally, I speak to the salesman who sold me the fridge and he says I'll have to speak with the store general manager.

She was able to help me, she emailed, what I believe, the corporate and said they'd have to set me up with a new account. She told me that the salesman I had when I bought the fridge was very new and he had just made a mistake. Now, I will have a new account and it will be interest-free and that all the payment I made will be transferred over to the new account. You'd think this was a good ending, but problems don't go away that easy.

I call the credit department which has my new account set up for no interest but set at the original balance. Later, it's less. I overpaid my payments because I wanted to pay it off a.s.a.p. In total, I had paid $440 in payments on the first account, but only $318 and change were credited to my new account. Since October, I've been calling almost weekly, checking to see if they've fixed my account. Three different representatives said that they will send me an itemized statement of my payments. I've not received any. They said that they would send it to review and to call back in a week, which is something each of them say, to call back in a week.

So on October, November, and December, I'm calling to explain the whole story again and again and having the response that they will send it to review. I contact Conn's by email, explaining the situation and they said that they would have a Credit Research Agent contact me shortly. That never happened. I message them again and they apparently didn't read my first email because one, they call me Mrs. and they tell me to call the credit department, which I had explained in the first message that I'd been calling them almost weekly.

Now, it is December 23rd, and I feel like they are completely ignoring my problem. I know if I owed them $120, they would start to care. Besides that email, which apparently didn't even get read by them, I will say each of the representatives, including those within the store, have been very kind while listening, which is good but kindness doesn't seem to be moving to resolve my problem. Hopefully, someone from Conn's will read this and finally decide that it's time to resolve this.

My Toro lawnmower has been in San Antonio repair center for a month. No call, no anything. Associates have lied about arrival date I'm so ******. I had paid all accounts cash about $ 5,000 in merchandise with extended warranties. I hate this place. Had I known how terrible service is I would have never bought anything there.

I was called by rep for Conn's for a payment as before. A payment was requested thus they received the payment. I believe they requested it more than one time because they had only billed one account by mistake. This mistake caused me a bad mark on my credit report. I expected that as a loyal customer, I would get treated with the same loyalty and an acknowledgement that I should not get hurt in credit ratings by this. That was Conn's mistake. I respectfully requested that Conn withdraw the bad credit rating by informing the credit bureaus of their mistake thus restoring my credit rating to satisfactory standards.

I get ads from Conn's per email. I saw a recliner on sale for $299. They didn't have one, but I purchased one over the phone. I added it to a sofa I bought a year before. I picked it up in the box, never sat in it, and brought it home. I unpacked it. First, it wasn't the color or material in the ad and it was very uncomfortable. The seat sinks 6 inches below the lumbar area leaving a large gap. I called Conn's and Deon said bring it back. My wife and I then loaded it up and took it back. As we waited, a manager came to us and said we could not return it. Furniture and appliances have a no return policy. Not a good day after that.

The result is that we financed it, that they hit us with life insurance, unemployment insurance, homeowners insurance (we have) and many other charges of $139 over the $299+ tax. With interest, the $299 chair will cost over $800. The standard we not no rate to anyone is 21.90%. I'd paid cash if I knew all this up front. I haven't sat in the chair and will not accept this whole deal. It isn't what I ordered, uncomfortable, wrong color and fabric, and raked over the coals with charges and high interest rates. They said they could send a third party person come look at the chair. Why? I did mention we had bought a sofa a year earlier. Yes, we did and I see now we paid the $139 then as well, so I guess they double dipped adding this as well. My balance was below $500 before the recliner and it's over $1350 today.

Please help me in this matter. This is my Christmas present to me and the last time I'll deal with Conn's. They live up to their name for sure. My work number is my cell and best to call.

I went to the Conn's store on 10/16/2010 and chose a recliner. The sales guy (Jay) quoted me a price of $127 plus tax. I asked him if I could get the floor model today. He said no and he would have to get a new one for me from the warehouse. He also mentioned that the cost of a brand new recliner in the box and the floor model was the same. So, I told him that I will get a brand new one in the box. He charged my credit card and told me to come back in a few days to pick up a brand new recliner.

When I went back there on 10/23/2010 to pick up my recliner, I was given the floor model by his assistant manager (Andrew **). I told the assistant manager that I was promised a brand new one. He told me that this was not true and I can either take the floor display model or get my refund. I told him that I will call their corporate complaints office to get this resolved as this is not right. I paid for a brand new one and I should be getting a brand new one. He (assistant manager) told me that he would contact other stores to see if a brand new one is available and contact me within 24 hours. I refuse to take the recliner as I wanted to contact their corporate office.

The assistant manager told me that there is no point in contacting the corporate office as they get hundreds of complaints everyday and no one will pay attention to my complaint. He also told me that according to the ticket, I have already picked up the recliner and corporate would say that I have no proof of not having the recliner with me. He said so with the recliner in his dolly. I told him, "You are really saying this to me when you know that you still possess the recliner." He never contacted me.

I called Conn's consumer complaint office and explained them the whole story. They said that they will look into the issue and get back to me. No follow up was made by them. I asked for the district manager's (Bill **) contact information and they told me that the district manager will call me himself. Despite numerous calls, no one responded to me. I went to the store to get my refund. The manager (David) told me that he would look into the issue and contact me back. It has been 5 days and no one from that store or their corporate office has contacted me. These guys are a bunch of liars and cheat. They use deceitful practice in their business. I am glad that I convinced my sister in Houston to cancel her entire $10,000 plus worth of purchase order from Conn's for her new house based on my experience. I will continue to do so in the future and post on all the blogs about this experience.

I never bought anything on (credit) before until I bought my first home. I fell behind one month, I owed them (Conn's) $47.62. I got at least 10 phone calls a day telling me to pay up. Now I don't think $47.62 will hurt the pockets of the CEO of Conn's. He or she probably has never seen $47.62, or what it's like to fall behind or fall on hard times. I am single trying to provide for my family. Does anyone out there understand? Conn's has been in business since the 1800s. I doubt that Conn's will file for bankruptcy anytime soon.

I purchased washer/dryer on 7/28/20110, to be delivered 8/12/2010. There was an error on original invoice (overcharged). Store requested return of all papers. New invoice was given but no form for rebate for delivery given. Appliances were delivered 8/12 with no rebate form given. Seven requests from store and Beaumont office over the next eight weeks and No rebate form has been received. Finally, I received the form on 10/15/2010 postmarked 10/11/2010.

As of 11/17, there has been no word from anyone. I called the store and was told the manager was unavailable (on phone with customer), put on hold for 20 minutes. These people should not be allowed to operate a business; this looks like a scam to me. False Advertising! An enormous amount of time has been wasted and no rebate. It's time for Conn's to stop passing the buck and pay the delivery rebate as advertised!

I bought a living room set, stove, and microwave with them. Once it arrived, I tried to fix it up to fit in my living room and apparently in no way was I able to make it fit. I called them right away to see if I could exchange the living room set even if I had to pay a bit more but they just kept blowing me off. It's been over 2 months and I still don't get a response from them. The last time I spoke to anyone, I was told to get the stuff in a truck and drop it off in front of the store if I was dissatisfied. I don't know what to do anymore.

My parents bought a new refrigerator last May of 2010 and the ice maker was not that good. We have had service men coming here five or six times doing something. It didn't do any good—still no ice. My parents are tired of buying ice all the time since the icemaker and parts didn't work out. I called Conn's and they said that they would replace it, but never did so. We are still waiting. So, I hope you will be able to help us out and make them do it ASAP (to exchange to a new ref with good icemaker this time).

When I moved to Beaumont I purchased a Maytag refrigerator. On the day of the delivery, my so-called new refrigerator had a lot of scuffs on it. They told me with WD-40 it would come off, they would take care of it. When they were done, my refrigerator did look new but now after a year or so my refrigerator is falling apart. I called and they told me the warranty I purchased did not cover parts in my refrigerator only if it was not working. So here I am still paying for a refrigerator that is not even worth what I am paying for. What a rip-off.

The LG refrigerator was shorting out at the wall outlet. When I called for repair, Conn's said it would be four days to a week before anyone could check it out. They never called me back and said it was out of warranty.

I bought a specific sized air conditioner from Conn's. They sold the one that they had in the store and gave me the wrong size. After complaining, they found one that was the right size. It has no manual, remote, or brackets. I called the Edmond Store and I got the runaround. I finally wrote to the Better Business Bureau. I received a letter from BBB telling me to call a lady in Beaumont, Texas. I called on Monday, Tuesday, Wednesday, and, finally, Thursday. I talked to someone else. They told me that they couldn't help me and I had to call Frigidaire. I paid for a new air conditioner and I got a used one, and I have received the runaround from everyone.

I recently went on vacation and I had forgotten to pay my Conn's bill. While on vacation, they called several times a day, leaving message after message after message. The day after I got back from my vacation to Florida, I got online and paid the bill through Bill Pay at my bank. I thought nothing of it, as the bill was not drastically late, but just a little late. Today, I checked my bank statement online and not only did I find the Conn's payment that I made, but I also found a check with an odd number and amount. I wasn't sure what it was for. I clicked the view image to check it out and found that it was a check made out to Conn's. They generated a check with my name, address, bank routing number, and account number, and paid themselves!

Someone from Conn's had signed their name on the signature line and typed underneath that, it said, "By Conn's as authorized signatory for 'me'". I am not sure how they can get away with that! In this day and age, I find it very disturbing. I called to find out why they had done that and I was told that I had authorized it when I absolutely had not! I was then told that it would just get me ahead for the next month and I stated that it was not the point. By no means should they be able to do as they please with my bank account. My next step, I am going to speak to my attorney because this is unacceptable. I will never buy another thing from those cons at Conn's!

I bought a Toro lawn mower from Conn's and left it in the box for 3 weeks before using it. I used it twice and in the third time, it refused to start. I took it back to the store and asked for the manager who informed me that he could only sell me something but will not help me with the problem. All I wanted was a mower that works and not waste my money as Toro. It carries a good warranty but I felt that the store should replace it and deal with the company since it is a brand new. They insisted that if it had to go for repair, then they could not replace it since it was 42 days old. I unhappily left it. It has been 3 weeks and I get the same answer that it will take 4 to 6 weeks for them to even look at it! I consider this as extremely poor customer service and will never buy another thing from Conn's. There are too many other choices to have to put up with their rudeness and run around.

I am complaining about Conn's Washing Machine. I purchased this machine in Nov. 2005 and am now having to replace it. I had a repairman out and he said it would be cheaper to replace it than to fix it.

Conn's advertises to match prices on same product, and to guarantee the lowest prices. On Friday, September 3,2010, the Conn's salesman stated that the LG washer I was in the process purchasing at Conn's was priced lower than Best Buy but when I pulled up the Best Buy site on my PDA, it showed the washer to be priced $100 lower than Conn's. When I asked about their match price, the salesman stated, no problem he just needed to check if it was in stock then have the manager on duty approve the price change.

The washer was in stock at Best Buy, in store, as well as in their warehouse. The manager on duty, Frank stated, no he will not allow the price match because they only match prices when he feels like it. Today he said he didn't feel like matching the price, and he did not care whether it was the company policy, or not. When I asked if I could speak with someone higher over the store he stated no, he was the only person available, and his decision stands.

I was able to stop my transaction at Conn's before it was completed, then purchased the washer at Best Buy. Conn's has been unresponsive to my complaints to the customer service.

Back in September, 2009, I went and purchased a washer and dryer set along with a 52-inch TV from Conn's. I had been making my payments on time every month until March, 2010 when I came across a financial situation for family reasons. Even though I have a 10-day grace period to remit my payment, I started to receive rude calls from Conn's collection department the day after my payment was due. When I advised them of my situation and told them that I will remit my payment within my 10-day grace period, they told me that it was not acceptable and a payment had to be made at that moment.

So, needless to say, we started arguing and I hung up because I didn't have time to deal with it since I was at work. Within two hours, I received yet five more calls from Conn's, harassing me to make a payment at the moment. The last person I spoke with claimed to be a manager. I hardly think so because she was very rude and inconsiderate. She told me, too, that I needed to make a payment. I also hung up on her. Well, the next day, I was able to make a payment and I called in to get that taken cared of. Well, to my surprise, I was able to get into contact with their legal department and I advised them of the issues I had been having and wanted to go and make my payment now. Well, she told me that there was already a payment scheduled to be taken out of my account, a payment I did not authorize. I told her that I did not give anyone permission to take that payment, so she was going to look into it for me and get it taken care of and remove my account information from their system.

After this was taken cared of, I still received calls from Conn's until this day. If my payment is not made on by the day that it is due, I'm receiving harassing phones calls more than once a day until my payment is made. I have made it a point to lock each number they call from on my cell phone. I know not to answer when they call because I already know what to expect from them: nothing but rudeness and harassment. This will be the last time I buy from Conn's and will not recommend them to anyone.

There was no backup when the manager said that if I didn't like the way the contractor would install, I would get my money back! I purchased a fridge yesterday, paid approximately $1,536.00 and it was to be delivered today. It finally came but we said no. The delivery man said that we needed another contractor because he only had plastic and needed copper tubing for rats. We have no rats. My husband said that they did not want to crawl under the house. The nearest connection is to the faucet than the washer. The tubing will look cheesy if connected to the washer. The copper tubing is fine but not from the connection in the washer. It was too bad that the manager couldn't understand and too defensive! Adam **** is an excellent salesman. Do you wish you had more like him?

I bought a brand new 55" LG TV. I spent $2,500.00 on this TV. I have only had this TV for 28 days when it stopped working, so i took it back to the store. I asked them if i could get my money back, or get another TV, they told me no. I had to get this same TV repaired. it has been almost 4 weeks, and I still do not have a TV, or my money back . I have spent hours on the phone trying to get this resolved, but still no TV, nor my money back. They stole my TV, and I do not know what I can do to get my TV or my money back. I would love some help on this matter. I don't know what else to do.

Conn's has taken out funds from my bank account to pay on another customers credit account without permission. This has happened twice and every time I call to fix the matter, they are very ugly with me and rude about the whole situation.

My children gave us a Maytag refrigerator for one of our wedding anniversaries and we were very happy, until the first pad where you push to get water stated to break through. Then the coils in the freezer started to freeze causing the refrigerator side to malfunction. We called the place where we bought it (Conn's) of Lafayette, LA and was told that it was out of warranty. We called a repairman and he replaced the thermostat and defrosted the coils, which temporarily solved the problem. It worked for about a month and it happened again. Then the flap where the ice came out broke. The coils continue to freeze, ever so often causing the problem to persist.

The Maytag they brag about is not what they claim. The Model # is MZD2766GEW. I don't remember the year, but it is less than 10 years old. The Kenmore I had before was over 20 years old and is still working fine. My children just wanted us to have something new.

On 04-03-10, my wife & I purchased a Samsung French Door Refrigerator, model RFG237AARS, and an extended warranty from Conn's, located at ** Burleson,Texas 78028, with telephone number 817-426-1007. After two weeks we noticed the freezer was building ice, and not defrosting. We defrosted it manually every 2-3 weeks, until finally, calling A & E Factory Service.

A service tech arrived on 06-21-10, approximately 3-4 days after our call. Arriving 1 1/2 hours past our 4 hour window. He stated the problem was the freezer door track, rollers, light, and door gasket, needed replacing. He then placed the items on order which was to be shipped direct to us and arrive in 3 to 4 days. After approximately 1 week, I called A & E & inquired as to how a door track could keep the freezer from defrosting? The girl stated she did not know but some of the items were not available in the U.S. but would be shipped from China, arriving the U.S. by July 16-10.

After clearing customs, they would be forwarded to a distributor who would ship them directly to us. I then read my warranty policy very carefully. It clearly stated that after 3 service calls were made and the problem was not resolved or if the repair parts were not available after 30 days we were entitled to a replacement refrigerator.

We then visited with Bryan V. the assistant manager at Conn's. He stated the 1st year warranty was strictly between Samsung, A & E, and us. Conn's had nothing to do with that. A & E would notify Samsung we were entitled to a replacement refrigerator, Samsung would then notify Conn's. He then stated we would be much better off waiting one year when Conn's policy became effective and dealing with Conn's direct. I declined. He then explained the 3 service calls policy. The service company can make as many calls as they desire 10, 20, etc and as long as they do not close the ticket, it only counts as one call. So much for the 3 call policy.

Bryan then called A & E. I do not know who he spoke with, but I definitely overheard him state, "no, I do not want you to close the ticket. I want you to send someone out immediately and install the rails that they have received so far". So much for the 30 day policy.

On July 12, 2010 I received a call from A & E they wanted to come out on July 15,2010 & install the rails. The numerous times I should call Samsung, direct myself, and complain. I refused. When I inquired as to how the rails could keep the freezer from defrosting, he became silent for a long period, then asked, is this the problem? He then stated he needed to send out a more experienced tech. I agreed.

We are currently waiting our turn with a freezer door, that will not open due to the ice, as we became tired of the defrosting. I have since learned on November 24, 2009, the Texas Attorney General resolved their enforcement action against Conn's, Inc. involving false advertising and Deceptive Trade Practices Act. Conn's was ordered to pay 4.5 million to establish a customer restitution fund, $250,000.00 in attorney's fees and $100,000.00 to the University of Houston Consumer Law Clinic.

I also understand Samsung has had problems with the U.S. government regarding their business practices. In closing I would simply like to say, if you are having any business dealings with one or both of these companies, we paid $3050.00 for this refrigerator and the extended warranty. We have lost several hundred dollars in the product, countless hours defrosting, and currently unable to use it. I purchased this with a credit card. I think it will probably get worse after it has been repaired.

In July of 2006 we bought a 52-inch television with a four-year warranty. Beginning in about February, Conn's started calling in an attempt to get us to renew our service policy. I told them we would be renewing it but it wasn't up until July, so why would we renew it this early? Today I found out why they were calling so far ahead of time. They are having trouble getting replacement parts for our television (the ever popular lamp that goes out) and are tired of dealing with this company. That means no renewal of service policies. No "I'm sorry," or anything, just, "Oh, well, call Mitsubishi if you want to talk anymore about this." No more purchasing from Conn's after 43 years of business. Our first big screen TV lasted over 20 years with not one service call. It was a Magnovox. At our age we felt like this would be the last TV we would buy. Now with economic times the way they are it may still be the last one we can buy.

I am thinking that all of the products they sell have to be defected or just lemons. I have purchased washer/dryer and a vacuum from them. The washer and dryer was a pair. About 8-9 months after purchase, the washer broke. I called to schedule for someone to come out and fix. On the appointment day, a technician came out and looked at the washer and stated to me I have to order the parts. Once the part comes in, they will call you back to schedule for me to fix. This process took about 3-4 weeks from start to finish. The washer worked.

About 2 months later, I started having issues with the dryer. This poor technician had to come back and forth to my home to service that dryer, I know about 12 times. I sent an email to Conn's and somehow my complaint made it all the way to the general manager. I explained myself to him and he decided that the best thing to do is to give me another dryer at no cost. Great. Now it should be the end of my complaint, but it's not. I financed this stuff through them and get this. I paid them off, no balance, nothing, paid in full. About 30 days later, I checked my credit report only to find out that Conn's had reported my account with then as poor, which caused my credit score to drop dead. Then about 30 days after this, they went back and reported the account as approved account. I called them to have this information updated and corrected, but nothing to date.

I spoke to the sales person, Madeline, on the phone about a lap top. She said come in and see me. When I couldn't for a few weeks, she called me at least 3 times a day. So, finally, I was able to go into store in Orange, Tx. I went in and asked to see the lap top; of course they didn't have the one I needed, so I asked for another one. And I also wanted a digital camera. She acted very uninterested in me. She left me sitting on a couch, went to the back, after 15 minutes, she never returned. I left the store and vowed never to return. I also wrote a letter to corporate, and never received a response. I have had similar experiences with this store and its associates in the past. Never again! Just frustration!

Back in October, my family and I were out of town. My last pay off payment was due on 10-29-09 of $400. So that night, before heading back home, knowing that last payment is due by that night but there's no Conns available in the town we were in, I decided to make a payment by the automated system of my pay off amount of $400. I gave all my credit card info and payment was given with confirmation number.

Early next morning, we stopped at the nearest Conns to pick up a receipt. To my surprise, the payment was never confirmed. So the manager stated to call headquarters. I gave them the story and spoke to a supervisor named Kimberly. She then advised me to again give the payment of $400 and she will dismiss it as late and will then soon get a letter of paid of and closed. I got my receipt and left, thinking it was taken care of.

Three months later I received a collection letter that $167.53 is owed and needs to be paid ASAP. I then call customer service and let them know the situation. I then spoke to an Aisha and said it was gonna be taken care of. It's now June and still letters and calls arr coming in. I've already spoke to several supervisors but no resolution. I've now sent a letter and email to Rey, Head of Customer Relations, and see if this issue is taken care of and solved. I've now sought legal services through my lawyers and stated we have a case. Hopefully somebody contacts me before matters get worse.

I called for service on my 52" television. I had to wait for 10 days, when the service person finally showed up, he opted to try an re-route a cable for my HDMI 1 port, instead of installing a part he brought with him. When he called me the next day to see if the fix worked, I told him no. At that time, he passed me to the service manager who set up an new appointment on Saturday, 4/23/10.

I received a phone call Saturday telling me that I would receive service between 11 and 1. When the technician did not show by 1:30, I called the service department and was told the tech was scheduled to be at my home by 2. No service technician at 2:30, I called again. This time, I was told the service vehicle broke down and I would see the tech between 3 and 5. At 4:45, I called the service department again and was told by the service manager, I would receive service. I called the store where I purchased the television and was told they do not service their product, we would need to wait for service. At 6:30, I called the service number and did not get an answer. When I called the store back, I was told they work late and service tech would show up. It is now 10 PM and I have not seen nor heard from the service tech to tell me if he will show up.

I had to cancel a doctor's appointment, so I would be available for the technician, for my handicapped daughter. I am concerned that the extended service agreement that I paid for was for naught. The company has my money and I have a faulty television.

I put a complaint on here about them using refurbished parts and how they still hadn't repaired our 56" Samsung TV. Well, last week they finally decided that it was unrepairable. After I told them about writing this letter and going to go to the BBB, also Attorney General, they made it all right by giving us a prorated buy back and/or credit. We had to buy another warranty with it. But we got a new replacement TV better than the last one.

When all was said and done, we only had to pay the tax and warranty. We got a 55" Samsung flat screen LCD TV and it only cost us a little over $500. Just wanted to let you all know that they fixed the problem and we are happy with their decision. Even though they still use refurbished parts, that's not right. But we are satisfied with our new TV.

Purchased a Haier washer and dryer on 5/31/09. The dryer went out on 3/10/10. Conn's sent out a repair person the next. I told them what was wrong and told them to bring the part. Of course they did not bring the part. Said they would have to order the part. They said it would take a couple of days. It has now been two weeks. They say they will call back but they never do. Out of town company. I have to go to laundry mat. Not only that, there has since been a death in the family, with more out of town company and I have to spend my time at the laundry mat.

On September12, 2009, my husband and I went into a Conn's store to combine our separate accounts into one. In order to do this, we were told that we had to purchase a new item. We did this. Not even 2 weeks later, we received a phone call from the store manager and we were told that we needed to sign a new contract because the first one was not done right. We did and then less than a week after that we had to sign yet another contract to officially combine everything into one account with my husband as the primary and me as the secondary. We started to receive collection phone calls and letters on a daily basis. One day during the second week of October, I received a phone call at 8:01 am from a representative of Conn's stating that a repo man had come to our home and that our home was vacant and no one was home. I told her that either she was misinformed or that she was lying because--my son and I were still asleep inside our home. She then quickly changed her story and started to try and get me to pay for our past due account. I repeated my story as I had and would continue to do about 3-4 times per day to a live person from Conn's. After giving my side of the story to each representative, they would then say that they could see the notes on the account and that they would again notate the account.

The week after Thanksgiving, while my son was in the hospital, I received a call that said that we needed to make a down payment on the account to open it and make the new combined account active. This was a day less than 2 weeks before our first payment was set to be made. I told the lady on the phone that there was no way my husband and I could pay a down payment in the same amount of our payment 2 weeks before our payment was due. The lady got the down payment moved to our payment date. This payment was credited to my old account, not the new one.

Eventually, in December, I finally spoke to Mrs. N. in the finance department. In the beginning, she told me that she had the wrong amounts and that they needed to verify my information before completing the new account. This was also when the payment mix up was discovered and fixed. I received an envelope in the mail an envelope with my husband's account information and the account information of someone with my married name in Houston. I even received her SSN, address, home information and other information that I should not have received. I immediately called Mrs. N. and told her about the mistake. After she looked up the correct information, she realized she had everything she needed to complete the account set up. We received a payment book about 2 weeks later that said our first payment was due January 2010 for $264.65. We made our payment, yet we were receiving the phone calls and letters to no end.

We still have no resolution after 6 months. My husband's and my credit is severely damaged by their erroneous reporting to the credit agencies. I still talk to someone from Conn's at least 3 times a week. My husband's accounts are closed but his credit is not fixed and my account still shows open and with a pending amount due. We just today received a phone call on our new account as is we are past due according to them now. When we made our payment in the 19th in the store at NW LP 410, we were told we were not due again until March 19th. I even spoke with Jancee, the store manager who has been trying to help us since the old manager got transferred, who even saw that our next payment due date was not due until March 19, 2010. There are many other problems that have occurred throughout the past 6 months, such as, me having to fax in our copy of our contract 3 times at our cost, (they now want it for a 4th time), phone calls to my husband's work that harasses my husband and his boss almost causing him to get fired and my time on the phone that averages almost 3 hours per week for the last 6 months.

I purchased a Serta queen size mattress set in 08/09 at Conn's. At the time of purchase, all the papers I received was the downpayment receipt and finance contract papers. Conn's personnel did not provide any warranty card stating provisions of mattress set from Conn's or Manufacturer. After a couple of months, the mattress started sinking in the middle. I rotated the mattress on the bed, it continued sinking. Notified Lori C at Conn's in person. Lori said she would contact the warranty dept. and they would have to send someone out to look at defective mattress. Lori said warranty dept. would call and set up time and date. About four weeks went by, no one called.

Called Lori with Conn's back explained to her that the warranty center had never called. Lori said she would call them back. Warranty center called, set date and time never showed up, never called. I called Lori back and she had the warranty supervisor contact me. The supervisor made the comment that the problem was that Mabank, TX was off beat from his normal service area and he would have to drop a tech on his way to Louisiana to make assessment. Tech came out two weeks later, measured mattress and took pictures. Indention in mattress was down one and a half inches. Tech looked at box springs, okay no sagging, no indention and slots on across bottom box springs not bowed.

Tech made comment that bed frame being a queen size required a center support under it. I told him regardless, it did not make any difference due to the box springs was okay. The tech also stated that the bed frame was not purchased with the mattress. I stressed to the tech no one told me I needed to buy a new bed frame with a center support, nor no signs posted at Conn's store, not labeled on mattress and no warranty card was not presented at time of purchase. Tech said he would submit claim. It would take about three days and someone from Conn's would call.

Around two weeks went by, no one called. Drove to store and spoke with Ron the manager. He pulled the account up and said he has not heard back from the warranty center. Ron calls them. Ron tells me that they approved replacing the mattress. I asked when the mattress could be picked up. He said it would probably be Saturday. He would have to wait for the credit to be transferred. Ron said call him on Saturday. Called Ron on Monday. Ron said he had bad news that the mattress was not going to be replaced due to manufacturer denied claim due to no center support.

I told Ron I was going to Channel 8, Channel 4, Consumer Affairs, Federal Trade Commission, Better Business Bureau. He said go ahead. It would not bother him. Notified district manager four times with voice mail, never returned call. Spoke with Amanda secretary for district manager with Conn's twice, said she would give the district manager the message. He never called. Called Conn's corporate headquarters, they said that the claim is with Serta.

This is my ninth time that the rubber sealing around the upright Maytag washer with a warrant has torn. Each time I have called and requested that it be repaired and sometimes it has been up to three weeks before it is repaired. I am sick of this. My flooring is constantly getting soaked and there is smell underneath the washer from the water and I am constantly mopping up the water. Why is this happening? I have warranty with this machine and I have asked for a new one since it first happened because I think there is some defect in the making of this machine for this to happen so many times.

I know that you will read this and think just another complaint but I have a mother who has many health problems and if she goes into the laundry room there is a chance that she could break her hip as well as the same thing happening to me. There has to be something wrong with this machine for the same incident to happen repeatedly. I cannot wait on washing the laundry due to the fact my mother has cancer and she has to change her clothes constantly and there always a pile of clothes within two days and here I am moping again and again because of the defect with this machine.

We purchased a Maytag Neptune front load washer about 3 years ago. The machine moves all over the laundry room when running, and is extremely noisy. Conn's has been out 5 times to replace a part, add pads on the feet of the washer, and assess the situation. It is still not fixed. We have been dealing with a supervisor in the service department, and I now am hung up on when I call. They guaranteed our service contract would continue due to the issues we are having. We want the machine replaced, but they will not even take our calls at this time.

I bought a Kitchenaid Microwave model no. KHMS155LSS that will start beeping then a code no. flashes on the screen (F2) and will start by itself usually with a 4-7 minute cooking time. This is of much concern what would happen if we would have not been at the house at the time? I am very concerned so I have unplugged my micro for the time. Is there a recall?

The TV I bought went on sale at Conn's. I took the ad and they would not honor it. They had no problem honoring $499 price but would not honor $399 price. They gave a ** song and dance excuse. I also contacted the corporate customer relations, same result. I was told to read my receipt. So I got a magnifying glass to do so and it doesn't address price matching at all. Help! 100 bucks I could have saved!

I went to Conn's and bought my mother a washing machine for Mother's Day back in May. With much regret, my mother has yet to enjoy the gift that I purchased, because she has been having problems since I bought it. I believe I purchased a washing machine that is defective and has never worked right. I've called every month since May and all I've been getting is the run around. I've begged and pleaded for a new machine but have yet to receive one.

The service people have ordered several parts and they have made almost a dozen visits to my mother's house to do repair work which never seems to repair the problem. I think maybe they're just waiting for the warranty to expire and I just don't feel that is fair. To top it, they keep sending me these manufacturer warranty letters in the mail. Why would I want to send more money on a product that I know is not any good and I can't even get it fixed or replaced now without any hassles? I will be sending a complaint with the Better Business Bureau and the Attorney General's Office about this matter. I paid quality money and I've not gotten quality service. The model# is GLWS1749F.

After reading the letters about Ashley Furniture, I felt obligated to report similar circumstance at Conn's. We had never been in a Conn's store and decided to go in and look around one evening after a tiring day on our way home. I had been looking for a love seat type sofa for our house, not sure what I wanted. I spotted a tan leather sofa and love seat and told my husband I liked it.

As we were looking, a saleswoman appeared and started talking about the furniture bringing up the additional leather in brown or black. I told her I definitely did not want either of those colors, but did like the tan. She immediately started with they only had a few in that color and if I wanted it I had to purchase it that night. I told her I wasn't sure and did not want to buy at that time because we were going out of town the next day and would be gone for up to two weeks. I was not feeling well and was very tired. Needless to say, she was very persistent. She said she called the warehouse and they only had a couple and they would hold it until we returned. She also said she could have them hold one until the next day and after I did some measuring, etc. to be sure it would work. Anyway she was very pushy and before we left there, we had bought the whole set (sofa, loveseat, recliner) but I was to call her the next day if I definitely wanted it.

I never called and committed to the purchase. When we returned from our trip, we had a call from the warehouse to pick up our furniture. After making several phone calls and being told if we didn't pick it up, we would be charged $300 to return it to stock. My husband went to Plano, one and a half hours from where we live, if the traffic through Dallas isn't too bad. The furniture was completely wrapped with plastic and it was a rainy day so they loaded it in the truck and he came home. I did not get home until the next evening to find after unwrapping the loveseat; the furniture was brown. I immediately started calling Conn's to learn that Tammy was on vacation and they really thought I needed to talk to her. Finally, a manager agreed to talk to me and I explained that it was not the color we ordered but the numbers on the furniture matched the invoice. After much conversation, my husband entered the conversation and told him we would trade for the display set that we looked at in the store, no discount. This was Friday night.

Saturday morning, the furniture was loaded on to the trailer and we drove 50 minutes to the Hurst store and arrived there before they opened. When we went in and talked to the manager on duty, we went to the area where the furniture was and it was gone. He said they never had it. All the furniture they had was still there. They had not sold any off the floor in the two weeks since we were there but there was plenty of walking room and the night we were there, the furniture was so packed that there was barely room to get to it. After quite some time arguing back and forth and being told that they did not take furniture back Absolutely No Returns, and that I needed to call the area manager and talk to him. Not once did he go out to see what we got from the warehouse.

In the next week, I spent the majority of my time on the phone trying to remedy this. They didn't care and this includes the home office. When we were buying this, the salesperson never once mentioned the return policy and it is nowhere on the order papers. The only place anything is said about their return policy is on a folder they put your receipts in after everything is done. I thought this was illegal; but I'm stuck with ugly brown furniture that doesn't go with anything else. Needless to say, I will never enter a Conn's store again. I have also talked to several other people that had similar experiences with them. I have no problem telling others how I was treated and had lots of them tell me they won't shop there either.

There are definitely too many other stores that would be glad for the business. I had to pay for furniture that was not what I ordered. We are retired and can't afford to just go buy furniture anytime so I'm stuck with furniture that I hate. Our daughter-in-law had passed away only a couple months before this and I was helping my son with his small children. It was already a very difficult time and the furniture fiasco was just another thorn. I also have fibromyalgia which makes these things more exhausting. Anyway, I just didn't understand a company in which not one person cared or was interested in helping a customer.

I bought a Boss Citizen that had been sold and returned to the store then it was labeled manager special for 800.00 dollars. I purchase after the manager told me about his Citizen at his house. I will not pay more than 1,200.00 dollar for the Citizen. Well, I pay almost 1,600.00 dollars for the Boss Citizen that was priced for 800.00 dollars.

I purchased a 40-inch LCD on December 2006 at Conn's located in Cedar Hill, TX. I was told by my representative Sharonda that I need to purchase the extended warranty; just in case something happens with the TV, it would be fixed free of charge, or replaced if need be. Well, in March 2009, my TV stopped working. I called up Conn's to inform them and told me that my extended warranty had expired on December 2008. I ended up trying to settle because I still owed them less than $700.00 on this TV. No one wanted to work with me. I called the service center located in Addison, TX to repair my TV. I was told that if they pick it up, the cost would be over a $100.00 just for pick up and that would not go toward the cost to fix my TV. So drove there and dropped off my TV to be repaired. They told me that I had to put up a deposit in the amount of $80.00. That would not go toward the cost of my repair and it was not refundable.

At this time now, I am ** off and had to show my real color with them. The cost to repair the TV was over $300.00 and I am still making payments because I had stopped paying Conn's because of the terrible service and the lying with the extended warranty. I told everyone that Conn's is full of **. Don't waste your time with them. With what the economy is like now, I am hoping this is one place that falls under. I get numerous calls from live and automated representatives, and I talk bad and curses at them and then hang up in their face. I have made payment arrangements with them, and they are so stupid and dumb idiots working for them. They call you when you're on time and they call you when you're late. Let's get these crooks out of business fast!

I purchased approximately $3,500 worth of merchandise from Conn's Appliance store in March 2009. This purchase was on credit, but with a 90 days same as cash option. In late , I contacted Conn's directly and obtained my payoff amount and made the final payment to them prior to the expiration of the 90 days time period. In August of 2009, they added a charge for property insurance of approximately $28. (I provided evidence of insurance after the initial purchase). They used this to say I did not pay off my account within 90 days and added $220 in interest. In September, I started to get collection calls from them. From September to November, I talked to over 10 individuals at Conn's and 3 managers who all said they would remove the charge and show my account as paid in full. This is documented on their system. (All of the collectors read to me the history of my phone calls and the action of the managers I talked to). In November, Conn's reported me to the Credit Bureaus as 30 days late on my account and they continue to call and send letters.

Do not ever buy anything from Conn's unless you like frustration and wasting your time. Conn's made me fax my statement of homeowners insurance to take off a $160.00 fee. Now they have information like what my house is insured for and a great deal of other private information.

Their customer service reps are uneducated and unhelpful. When I asked to speak to a supervisor, they sent me to voicemail. They don't care about keeping the customer happy at all, they don't care if they keep your business they just want to rip you off. Beware - buy your appliances somewhere else.

My account is delinquent. I've fallen behind due to a job loss. Their collectors call me 4-5 times per day from an array of different numbers. It's an automated call, then sometimes it's a live rep. I'll never know who it's going to be so I started ignoring them and wait to see if the message is recorded or live, then return the call if necessary. Over the past months, I've made payment arrangements only to have these same collectors/recordings repeatedly call me 4-5 times per day. When I told them I've already made the arrangement, they say they must continue to call until a satisfactory payment is made. No payment arrangements will negate their phone calls and they will not forward me to a manager at my request. The phone calls are disturbing and embarrassing. They treat me as if I am trying to rip them off then asked when they can come and pick the merchandise up since I can't make the payments on time.

In December, I bought an MP3 player. I paid $30.00 for it; regular price was $89.99. My son took excellent care of it, and I put a warranty on it. Well, my son was playing it, and the screen went out. I went back to Conn's. The manager said that it was not under their policy to replace it because it was cracked. I asked him for him to show me how it was cracked. I asked him how could it be cracked from the inside without going through the inside. I called the complaint line, and the lady acted as if she was the manager's girlfriend or something. She was saying "I know Tom; he is pretty fair, and you calling about a $30.00 MP3 player..." I told her that it's not the point of how much I paid and by the way it's an $80.00 MP3 player. She stated that Mark would call me. I never got a call from Conn's.

A lot of people refuse to buy products from Conn's in Beaumont, TX. You used to have to wait a while before you get waited on. Because of their lack of professionalism and dishonoring their warranty, their business is declining. I hope it closes completely and that the honest people who works there would be blessed with better-paying and honest work.

Also, I think it was something to do with my skin tone as to why he wouldn't exchanged it. He gave me the policy, and I asked him to show me where it is telling me that he couldn't exchange it. He couldn't find it. All he said was, after he look after it and all puzzled, that it can't be exchanged.

Inadvertently, I overpaid my account with Conn's by $168.53. First call on 9/23/09 was directed to voicemail. I left a detailed message. I never got a return call. I followed up on 10/6/09 and got two live people: the first, a clerk and the second a supervisor. Conn's, even though they acknowledge the overpayment, will not refund my money for 45 days. This is outrageous! I told the woman as a consumer, I would never do business with Conn's again and would tell anyone that would listen to do the same. These people are borderline crooks. While this is lot a of money I could use it right now. Conn's has no right to hold my money for this long a period. Ten days I could understand, but 45 days. After reading the other issues people have had with this outfit collaborates why I will never spend another dime with these people.

I purchased over $15,000 in merchandise from Conn's and have had nothing but problems. I will never buy from them again. Their name is a perfect conn, that is what they do. I paid all accounts in full before due date. Six months later they send a letter saying I owe them $1,348,71 from their recovery department. I talked to over 8 people to resolve this matter, no help and no answers. I have spent over 4 hours on phone trying to get information to resolve the matter. They do not give a crap. I asked for the manager. I can never get one to talk to me. They transfer the call and hang up over 9 times. They are a scam and I want to sue them. They take advantage of people, hoping the customer will give up. I am so upset with them. One sales rep informed me, they are trained to treat customers like this. They do not care about return business. They are trained to slam you as soon as you walk in. Sell credit and add on repair agreement. I am so mad, what can I do?

While cutting the grass in my riding lawn tractor, I turn it off to get some water. I return back to continue cutting the grass. The tractor did not want to start back up. The repairman for Conn's said he would not fix it because it needed a new engine. So I called the warranty dept. and they said they would honor the warranty on my riding mower. But the service dept still refuses to repair my purchase because it is the engine that gave out on it and they do not honor warranty because of it. The warranty dept. are nice. I talked to Rachel. It is the service dept. that really give the customers a very, very, very hard time. I will never, ever do business with Conn's ever again. Even the customer service manager refuses to return my calls.

I bought a TV in January and have been making payments through Conn's Credit. Well in July, I wanted to buy another TV and the salesman told me that they would merge my accounts and I would not have to make a payment for the month of July. Well two weeks later, I started getting creditors calling me. I then called the store manager and he said he was sorry and I needed to go back to the store and re-sign paperwork and it would be all correct. Well I did this and then two more weeks later I started getting more calls from the creditors. Well the manager messed up my account and now Conn's has messed up my credit.

I talked to the Vice President Walter and he told me that he would look into this and call me back the next day. Well two weeks later, I still have no call back from them and my credit is messed up because of Conn's. I have now opened up a case with the BBB and I think everyone that has problems with the company open up a case with the BBB.

Ann has been calling me at my home. Patrick was at my home on Friday. I explained to him that my husband had lost his job. Patrick told me that he could not leave my home without the merchandise or a post-dated check. While this was going on, Ann was calling me at my job while talking to Patrick. I was threatened on Friday that someone was on their way to my job. On 9/1, Ann is calling back and asking to speak with my co-worker, who sometimes answer phones. Ann is being rude to daughter that is pregnant. What can I do about this Ann person because she also put other people on this cell phone and says that this is one of Conn's numbers? Patrick came out to the house, but he was not in a Conn's truck. I don't know if this is a set up or what.

I bought a $4,000 Toshiba plasma TV from Conn's. I spent $895 extra for a three year service contract to include 1 yr from Toshiba and 3 years thereafter for 4 years. This TV failed, and I was told the warranty expired in three years, and this TV was out of warranty in April of this year. I gave Conn's a choice. Fix or replace it at no charge, or I will file a multimillion dollar Federal Rico Suit in the United States District Court for the Northern District of Texas. Attorney General Greg Abbots' suit will be nothing compared to mine. The Rico will be for the extortion racket, the predicate acts being wire and mail fraud that Conn's is running, and fail to provide full contractual disclosure under Federal Law.

I have had nothing but trouble with this washer and dryer since I purchased it. The first 7 service calls were for violent shaking and loud noises. This tech has since retired and the new service tech says that there is a balance problem and that the first tech was very unprofessional and should have addressed this problem firsthand. So all of the other problems with this washer and dryer have never been addressed. I never had a chance to even bring up the smell of the washer because I couldn't get the washer to work properly. I have had 9 service calls made to my home for one problem and it has yet to be resolved.

I have a handicapped son who needs constant care. This includes washing very many sheets, pillow cases and clothes. Now we have to wait 2 weeks for parts and I am forced to go to a laundromat to get these items cleaned. In addition for the money for machines and gas, I also have to hire someone to watch over my son while I am gone.

I bought a TV and paid it off before the year with 0 interest. The day I paid it off, the rep from customer service took an extra $103.14 plus the payoff of $1229.46. When I noticed the extra money taken out of my account, I contacted Conn's on 6/15/2009 and was told I needed to fax a copy of my checking account to verify that extra money was removed. I faxed everything I was told too, and as of now, 8/11/2009, I am getting the runaround every time I call regarding my refund for the amount of $103.14.

I do not know what else to do or if I can file a lawsuit. I am a single parent, trying to make it. Then someone tries to take my money so quick and not refund it back to my account. Can you please suggest what I should do or if I can file a lawsuit against Conn's?

I bought a refrigerator on 06/06. On 08/03, it stopped cooling. I called Conn's service department on 08/04 and they said they would have someone out there that day since it was a "Hot Call" due to refrigerator. Needless to say, at 3PM 08/05, no one showed. I called the service center and they said a tech would be out in 30 minutes. At 5:30, I called back. They said they would have someone out within 30-45 minutes. I attempted to escalate the call and the adviser "Gina" would not transfer me to a supervisor until I told her I would not hang up. A man named Jasue answered and informed me that he contacted the technician and was tracking him by GPS and assured me he would be there within 30-45 minutes.

To my surprise, he arrived at 6:15. He looked at the fridge and said it was a manufacture defect (the cooling coils were clogged). He said they would replace it and I would get a call on 08/06 for instructions. Noon passed, no call. My wife called and the tech center stated that the paperwork was just filled and that it would be up to three days upon approval (item is now only two months old). I called and requested to speak to a supervisor. The agent "Karla" refused to transfer me. I told her I would hold. She transferred me out of the company. I called back and "Destiny" refused to transfer me to a supervisor. Any suggestions on what to do now?

I bought a king size mattress, brand Serta and the name is Wyndsor. It cost $839.99. I had it delivered on the 9th of May. I slept on it that night and it hurt my back tremendously. I slept on it again the following night and the same. So early Monday, the 11th, I called the store to tell them the mattress sinks in to much. They told me that once a mattress is out of package, nothing can be done. I'm still calling them and complaining. I cannot sleep on it too long because it sinks too much and it really hurts my back. All I want is an exchange or something, plus they don't want to listen to me, but they sure do want their money. They keep calling for their money, but until something is done with the mattress, I won't pay. For having it in such short time, you can see the indentations where the bodies lay.

I have purchased a few items from Conn's and was fairly pleased with their service till recently. When I made my purchases, the salesman, Lanny, did the contracts and told me that there was a 10-day grace period on the scheduled payments. I was pleased to hear that.

A few months later, I come to find out that Conn's Collections Dept. will start calling you 10 to 20 times a day, the day after the due date on your payment stub. This is extremely annoying, and intolerable, so i started ignoring the calls as I always make my payments within the 10-day grace I was informed Conn's granted.

When I stopped answering their calls, they started calling my job 10 times a day almost costing me my job. This company's aggressiveness needs to be stopped. I will never purchase another thing from Conn's.

I received one of Conn's promotions so I decided to give them a chance. When I arrived at the store, I selected the TV on sale and proceeded with credit application. This was when everything started going wrong. The credit department indicated that I am not eligible for this promotion. The sales person was able to straighten it out after 3.5 hours. The store was closing and sales person Alma asked her manager Norma to assist her in my purchase paperwork process. As usually manager tried to sell me Conn's warranty, I declined the 3 years for $400. However, while I was trying to calculate my payment, Norma, the store manager, completed my contract and invoice with a 3-year warranty included and tried to make me sign it.

I noticed the higher amount and refused to continue, so the store manager Norma started saying that it is only $1 more on my payment and I will regret it if the TV is defective and that she will simply not take it off the invoice. I still tried to calculate my monthly payment, but she would constantly interfere as if she didn't want me to get my numbers right. I finally got upset and was going to leave the store but in the last minute, she agreed to reprint the terms I was originally requesting. I purchased the TV on 05/25/09 and noticed it was having sound issues. I was on vacation for a few weeks and was able to contact my salesperson Alma ** regarding this issue on 06/16/09. She said that TV is not eligible for an exchange and I will have to call the Service Department.

I insisted to exchange the TV since it was not even 30 days old, but she needed to get approved by her manager Norma and call me back. As usual, no one called me back. I contacted the store manager on 06/20/09 insisting on return or exchange, but now she did not have authority to make an exchange. The only person to authorize the exchange would be a technician from the Service Department. I called the service department and requested a technician, but they didn't have any one available. I complained to the store manager, indicating that I will simply drop the TV at her store and she promised to expedite the tech request. As usual, no one ever let me know when the tech was actually coming until the day of the visit. I got a call on Monday, 06/22/09, indicating the tech will be at my house around 9-10AM. So, I requested off work and drove back to let the tech in my house.

Half way, I got a call from their service department asking where I am and how long will it take me to get there. I told them I was on the way, but the person on the phone told me the tech will only wait 5 minutes. I told her that no one notified me that the tech was coming until few hours back, but she did not care and disconnected the call. Fortunately, I was able to make it in time to make him turn around in my drive way. I showed the tech what the problem was and he agreed that the speakers were busted. So I asked him to go ahead and issue an exchange to which he was very surprised and said he has no such authority and that some of his customers had to wait months for parts and still were not permitted to exchange. He also indicated that changing parts on my TV will not fix the issues. I was very upset at this point and told him that I will drop the TV back at the store. He didn't really care.

That evening, I took the TV back to the store and tried to exchange it. Not return, but exchange. The store manager Norma indicated that she talked with the tech and that TV had no issues. I was getting more and more upset since she was calling me a liar. Norma finally agreed to test the TV and it clearly showed that the TV was defective. It took her about 2.5 hours to get the exchange approved. I got the same model TV and it has the same problem. Conn's is refusing to exchange it again and the service takes more than a month to get the parts. I don't know what to do and who can help me in this situation. I would get a call from Conn's every time. I'm late on my monthly payment, but no calls returned on the defective product they sold me. Someone, please help!

I purchased mattresses through Conn's and was satisfied with my service, when I went back and added more merchandise, the sales representative strongly advised me to combine the two financed purchases together to avoid extra cost but failed to add all my insurances to the new contract. Now, as hard times are here, and I needed to fall back on my insurance it is not there anymore. As I search for more options available to me with either paying off certain merchandise and returning others that is not an option, as I think it should be, as customer satisfaction. I was explained by customer service rep's even if I return the merchandise I will still be responsible for paying for the merchandise, plus a 15% restocking fee and since it was all "financed together", I must return all merchandise not just a portion of the financed amount, and that I will not be credited the amount that was applied to the principle.

This has me pondering why in the world I went with Conn's and this was never explained to me when It was urged that I combine my finances through them. If it wasn't for that I would have two items paid off by now, but now, I am at risk at losing it all. As I am unemployed, and my insurances weren't carried over, and refuse to honor it because it is associate vs. customer word, my credit is being damaged, and even if I return merchandise I will still be responsible for payment, so further more damaging my credit and I am not a happy customer.

I brought a new stove and the oven button stop turning. I called the warehouse and they sent someone out. He disconnected something from underneath and did not pay attention to the oven button. I have been without a stove for 1-week ever since 06/05/2009. It's now 06/12/2009.

I went in the store to purchase a riding lawn mower. I had cash to make a big purchase they talked me into financing to boost my credit. So I paid them half and financed the other half. They wanted to deliver it, but told me it would take two weeks so I decided I would pick it up in my husband's truck. When I got it home, I was surprised it wasn't a very good one. It wouldn't start! After hassling with them for weeks, I had to take it to a shop to get repaired and pay for it. Never again will we buy something from there. I bought a lawnmower with my stimulus check from June of 2008 for my husband's birthday and was totally ripped off.

I bought a desktop bundle in 2007, and it has been in the shop more than 6 times. The last time it was in for service was 3/17/09, and it's still not fixed. The manager of the computer and service department, Chuck, will not even talk to me or my husband anymore. This is outrageous. My computer is still under warranty until 3/3/2010. I have paid for a computer that I have not gotten any usage from, since 3/3/2007. This is an outrage!

On December 28, 2007 I purchased bedroom furniture and when they delivered the furniture the head-board was badly scratched up and the material on the bench I purchased was coming up. Also, the dresser was badly scratched and they sprayed something on the dresser to take the scratches off. I was told that some of the furniture that I had was used furniture. They then told me they were going to send the service department to fix the furniture. The first time they sent a service man out to my house he sprayed the dresser and told me the bench and the headboard was used furniture because the bench was already put together when they brought it to my house. They then sent a second service man and he also told me the furniture was used and they were supposed to order some material for the bench. That was almost a year ago and I still yet to hear from anyone about my furniture that I'm still paying on and never missed a payment. I also believe I was taken advantage of because I'm also battling liver cancer.

I purchased a reclining couch, loveseat, and recliner about one year ago. After I purchased it and got it home three days later, I called back and informed Conn's of the damages to the couch like the staple or sewing was not done correctly. The back of the couch and the back of the recliner both have staples that you can see and stitching on material that was not sown good. I was told that since I did not have my furniture delivered, the service agreement was no any good. I asked them why they sold me the agreement then. Because I would have had it delivered?

I also told them that the man that sold me the furniture said whether I picked it up or had it delivered, the service agreement was good and it was financed which I am still paying on. They sent a repair person out and the repair person said he will give me a quote. I called the salesman back several times and also spoke with the manager and they both assured me that the furniture would be replaced or repaired and that never happened. I am still paying for a service agreement that I cannot use and my furniture needs to be repaired or replaced.

I bought a Maytag Epic Z washer and dryer from Conn's on 1/3/09. When I purchased it I voiced I also wanted the 15 inch pedestals that matched the set, but was not sure it would fit into the space I had. Lonnie, the store manager assured me that if they did not fit, I could refuse delivery and then I could call him and he would order the 10 inch pedestals and have them delivered. The 15 inch pedestals did not fit. I refused them per Lonnie's instructions, and called Lonnie who assured me he would order the 10 inch pedestals and call me when they were in. 3 weeks later I called to find out the status, and he told me his buyer was not calling or emailing him back becuse he was at a trade show. He assured me he emailed him again, follow up with another call to him and would call me when he heard. He again told me he was certain he could get the 10 inch predestals I needed.

This went on for 3 months. I called, I stopped in to the store I did everything to stay abreast of the status on the promised pedestals. I was continually met with one excuse after another always with the discussion ending with Lonnie stating "I promise I will get you those pedestals." Here it is 5 months later and I have no pedestals, and Lonnie won't even call me back anymore. If I get ahold of another associate, they assure me they will speak to Lonnie and then they would call me back. I have received no phone calls.

Conn's is truly a good name for this chain...the associates are trainind to be CONNS

bought a refrigerator a year ago pay $1700.00 for an appliance to calls 1st time they fix it and scrathed i bought an extended warranty call both places Conns And Lg Company no one help me more than 8 weeks without a frezzer till today i still my frezer dont work no date yet to be fix its frustaded

walls on the inside of the icebox are cracking. non yet my wife cleans it daily to keep mold from growing.

I brought a television on 12/18/2008 in anticpation of moving in a new home. I brought while it was on sale for $499. The salesman told me that they could keep the tv for a few weeks. After a few delays, I had the television delivered but was unable to get cable b/c of some wiring problems. When I finally hooked up the tv, it showed green where it should be white. This was in Feb 2009. I called the salesman and told him and I was told not to worry it had a 1 year warranty.

After waiting for someone to come get the set, I delivered it to the Airline Hwy store on 3/5/2009. I was told that I only had 10 days to return a defective tv. I told them that I was never told this & under the circumstances, it would be impossible to comply. I was told they will send tv to Lafayette, LA and I will be out of a tv for about a week. After 1 week, I called the store and was told to wait in line there were other people ahead of me

Today is April 4, 2009 and not one word about my tv. I am without a tv set and feel that I brought a defective product and now am being held hostage by Conns

I purchased a Frigidaire Model FFU2065 on May 30, 2008. I got it home and took it out of the box and it didn't work. I finally got a replacement on June 3. On Sep 4 the freezer quit. Conn's came out and fixed it on Sep 9 by replacing the control panel. On Nov 12 the freezer stopped again. On Nov 14 Conn's replaced the control panel. On Dec 28 and again the control panel was replaced on Dec 30. On Feb 15 the control panel went out again. I called Conn's Corp and was told they would replace my freezer but no. A repairman can today Feb 18 and replaced the control panel.

I tried to call Frigidaire/Electrolux and not only would they not listen to me - they just kept repeating that it would be fixed but the first time I called I insisted on speaking to a manager and was placed on hold for 5 minutes and then lost the connection. I called back and was told no manager was available so I couldn't speak with one. I told the customer service person I wanted a manager to call me back and was told that they couldn't say one would call me back.

I clearly have a freezer with a design flaw and not only will Conn's not help me but the people who make it will not stand behind their product and make this right. Is there a class action suit going on? Should we start one?

I loose food and Conn's doesn't pay for it all. I can't trust my freezer so I not only waste money on food but can't save by buying on sale.

I wanted to let everyone know that you do not need to purchase a Maytag 3000 Series from Conn's or anyone for that matter. Maytag does not honor their manufacture's warranty nor do they replace their machines. This is according to Conn's Service dept. and Maytag's website. I have a machine that has not worked properly since it was delivered. Everyone wants to pass the blame and I still after almost two months have a non working washing machine that no one will repair. One day the parts are on back order, then next day the parts are unavailable, then the tech doesn't know enough about the machine to repair it and finally the manufacture does not authorize replacements. I just have to wait for the machine to be repaired.

Thank you and I will be letting every website and person I am associated with know not to purchase Maytag applicances and not to purchase from Conn's either.

Purchased as 50 Toshiba Plasma TV and 1 yr extended warranty through Conn's. Reported issue with television on last day of warranty 4.11.08. Have since then (current 12.18.08) have had over 7 repair attempts by 3 different technicians and they have not repaired the issue. Now they say they can do no more and I have to contact Toshiba. Tried dealing with Better business Bureau and requested mediation through Jefferson County, Conn's denied request. BBB closed case evben though last reponse on case from me was that teh issue had not been resolved.

loss of use of television $2200.00

On May 2008, I bought a washer and dryer, a 52 HDTV, a TV stand, some HD cables, totaling more than $5,000 which I paid within 60 days. First I was promised that the washer and dryer were going to be delivered on May 10, they delivered the appliances several days later.

On October 28, we called the store and the service center to report that the washer was broken because it was under the warranty. It took dozens of calls, with very poor response as, the service manager is not available, he will call you back, as well as many visits to the store and left with empty promises. I even sent an email to customer service in their website.

The washer was fixed on November 17. I WILL NEVER BUY ANYTHING FROM THIS OR OTHER CONN's STORE

I have a whirlpool front load washer. I have complained several times about the odor my clothes have after they are washed. I was told to put vinegar inside and clorox. This did not help. I have clean the rim after every wash. I use h.e. laundry detergent. Nothing seems to help.

I have to wash several times and re-rinse my clothes. I use smaller loads (I bought the front loader to do bigger loads).

After that, the a/c started tripping the breaker on the plug any time the humidity went up. Given that I live in southeast Texas, the humidity goes up on a regular basis. I called back in and they sent out a technician almost a full week later. He literally put a voltometer and thermometer on it, said "it's fine", and left not 3 minutes after he arrived.

Shortly after that, the entire unit started freezing up. It got to the point where the entire front portion of the unit would freeze within 15 minutes. I mean freeze. I could make Sno Cones out of this thing. I called Conn's, who again scheduled the "soonest possible" appointment for me which was over a week later. I complained about the turnaround time and they told me there was nothing they could do about it.

The next day, Conn's calls me to schedule a pickup. I'm told that it is going to take a week for them to send out a truck to pick it up (notice a theme here?). I tell them that this is complete unacceptable and that I need to talk to someone who can do something about it. The guy tells me that only the service department can fix this and to call them. I call into the service department and the lady tells me there is nothing to do about it and to call the store I bought it from. I call the store, and the lady that answers basically finds it funny. So, I call their corporate offices and get transferred around their phone system for the better part of an hour.

Finally, I get a hold of someone in their credit department and explain the situation to them. Light at the end of the tunnel? Nope. She creates an "escalated ticket" for me which means a Service Manager will call me back a.s.a.p. Guess what? 5 days later, still no call.

At this point, I am frustrated and hot. So, I go to Lowe's and spend $700 on a new air conditioner. I call Conn's and tell them to come pick up the air conditioner, fix it, and bring it back. They tell me it is going to take 10 days to come pick it up. Ha! 10 full days just to come pick it up, much less fix it. Oh well, at least I'm cold now.

So, here I sit, months afterwards, spending part of my Halloween on hold, waiting for a Warranty Department Manager to take the time out of their busy schedule of ignoring their customers to listen to me complain about their horrible service so I can either re-coup my money or my air conditioner that they've had for 2 weeks. I was uncerimoniously disconnected 10 minutes after waiting on hold.

In a last ditch effort, I called the local store (again) and explained my situation to the manager that they finally put on the phone. He seemed fairly combative but promised to put in a call with their service department to see what's going on with the air conditioner and then to call me back. At this point, I don't really care how long it takes since I have replaced it. But, I have a sneaking suspicion that if I do not get on them about it, I'll just never see the air conditioner again.

I was also able to get a local phone number for their corporate office in Beaumont, TX. Whether or not this goes anywhere, I will have to see. I've spent a combined total of over 3 hours of my time calling numerous numbers, being ignored, not being called back, and researching to see how I can solve this problem. At this point, I just want my remaining warranty money refunded and a working air conditioner. Whether or not that's going to happen, I don't know. My next step is going to be calling their corporate office and speaking with whoever I can there. Failing that, I will have to contact an attorney to see what my legal options are at this point.

Update: The corporate number proved to be useless. It just forwards right back to the same mess.

Update #2: I called again on October 31st and talked to a store manager who swore up and down he was going to figure out what is going on and get back to me. It is now November 7th, a full week later, and I have heard nothing from them.

Update #3: I just called the service people and was told it was fixed on the 31st but that "they aren't doing what they're supposed to do" which means calling the customer to arrange pickup. Had I not called, it would have just sat around for another week collecting dust. This is how much value Conn's puts on their customers. I scheduled a delivery for Tuesday. Whether or not they bother to show up, or if the air conditioner is even in working condition, I will wait to find out.

I purchased an LG stainless dishwasher model # LDF6810ST and a 2 year extended warranty in Sugar Land, TX June of 2007. The dishwasher worked fine until October when it started acting up. During October and November of 2007 it got to where it would shut itself off mid cycle and start flashing errror messages. We called Conn's warranty in December and began a long process of trying to get the dishwasher repaired.

The first set of repairs took from December until March. The dishwasher did not work for 2 and 1/2 months during that time. I took off work for at least 8 seperate repair visits. The service center completely lost one set of parts. The service center repeatedly hung up on me as I tried to get resolution and a dishwasher that worked. In February of 2008 I took the dishwasher back to the store and asked for a refund and they said they had no authority to refund- I would have to go through the service center. The service center refused.

When a new motor and control panel had been installed in March of 2008 the dishwasher did not work as good as it had before but at least it kind of ran. Then in July of 2008 it began to leak out the bottom of the door every time it ran. Every service call is followed by a 3-4 week wait to get the parts. The top tray, door seals, and soap dispenser are now all being replaced in hopes of getting the leak to stop.

In early September I spoke with someone at the service center who said it was time to consider my dishwasher a lemon and replace it. They took my number but of course never called back. I mailed a letter tot heir Beaumont, TX headquarters in April of 2007 without any response. The dishwasher is a lemon and apparent solution is to drag everything out long enough that the 2 year warranty will end before everythhing is repaired.

I paid good money for a nice LG stainless dishwasher that is a total lemon. Once the warranty ends I will have to buy a new dishwasher but it won't be from Conn's. If they had simply acknowledged it was a lemon they could have saved around 15 service calls and kept me as a customer...

I purchased a 32" Westinghouse LCD HDTV from Conn's Military Dr location in San Antonio on 9/23/06 ; I paid an additional $399.99 for the extended warranty service. The salesman, Rocky Sanchez, assured me that it was a good way to protect my $900.00 investment. The way he portrayed the coverage to me , was that -if anything happened to my tv inside the 3 yr coverage period then Conn's would either repair or replace my tv. He claimed that in most instances people are given a new tv "because these are just to hard to repair - but they hardly ever have any problems with them". I have made a few purchases thru Conn's in the past and always trusted their service and quality-until now . I called the extended warranty # 210-354-1000 (SA location) on 4/10/08 and explained that my tv had stopped working and I needed someone to check it. They sent someone out the next day - I was impressed. He looked at my set for about 10 minutes or so and agreed that it was broken and told me that he needed to take it to the shop. He informed me that Conn's did not carry Westinghouse anymore and that I would likely be receiving either a Sharp or an LG as a replacement.I had no problem with that; he told me that someone from Conn's would be calling me in 3-5 days to arrange my replacement. On Tuesday - 4/15/08, I recvd a call from the local service dept. telling me that my warranty claim was being processed and everything should be resolved in about 30 days. THIRTY DAYS - I could not believe it. He went on to explain that Conn's needed to wait on an RA from Westinghouse and that nothing else could proceed until that happened.

I have been without my tv now for over 3 weeks. I called on 5/3/08 for status and again was told Conn's was waiting on the RA from Westinghouse. THIS IS THE WORST EXCUSE FOR WARRANTY SERVICE I HAVE EVER SEEN. I haven't been offered any type of alternative other than just to wait, I haven't been given any sense of regret or empathy from anyone at Conn's - I have not even been offered a loaner given the length of time I'm expected to wait for resolution of this matter. I do not even know what to expect at this point - no one has even offered to explain that me. Am I getting a new tv, a Westinghouse refurb (from what I've read online - they are good for pulling that trick), or some type of credit ??? At this point, I am seriously considering just defaulting on the balance of my loan (about $921 - currently in good standing) and Conn's can keep whatever exchange offer I was going to get along with my worthless tv (and up to this point worthless exended warranty).

Considering the inflated cost of their extended warranty ($399.99 to cover a $900 tv - what's that equal to - about 45% of the tv's cost), I would have expected a much faster turn around. Especially on an item that is suppossedly no longer carried by Conn's. If I'm to get a completely different tv anyway - why am I (the customer) being totally inconveinenced while Conn's and Westinghouse apparently dicker over who's responsible? The better example of customer service might be to just give the customer their replacement and let them get on with their life while Conn's deals with whatever RA delays come up.

I sent Conn's CS dept a complaint via e-mail with all the facts mentioned above on 5/4/08. They replied that same day with an email stating that my complaint had been forwarded to the SA service mgr & he would contact me. Well, today is 5/6 & no word yet.

It would take 2-3 weeks. I explained I needed to use it now, all I wanted was an exchange. I went to Walmart and bought another lawn mover that same day.

On 12/31/07 I purchased a new Frigidaire Refrigerator. On 01/07/08 it stopped cooling, and we lost all of our groceries. Conn's service guy came out and replaced the filter drier and put freon in it. It was working until 02/18/08, when it stopped cooling again. They came out and did the same thing. At this point I was upset because I lost food again. On 03/04/08 it stopped cooling again. Conn's told me they wouldn't take it back or replace it, that it was up to Frigidaire.

I contacted Frigidaire, and they sent there service tech out who diagnosed it needing a new Compressor, Evaporator, and heat Exchange--and that it would be 10-15 days to get those parts. He would have to drill through the cabinet. I contacted Frigidaire back, and told me all they needed was a written request from Conn's to replace it. Conn's sent another repairmen out on 03/06, and he told me he was instructed by his boss and Frigidaire to keep filling our unit up with freon. It has a major leak and only held for a day. I asked if they were going to come out every other day, and he said no. I have called several times a day since 03/06, and no one will help me. We have small children, and we have been forced to eat out every night and has been extremely costly for us. It is 03/12/08 today and still no word or refrigerator.

I have lost time from work waiting on repairmen, I have lost over $720.00 in groceries, and have spent a lot of money eating out. We have a family of 5.

bought X box 360 and was told we had 10 days and then the machine was not working so we tried to return they would not honor... waited over 2 hours and had the manager call district manager... still no answers.

I purchased a Maytag washer and dryer, Neptune Jan. 30,2006 and the first call on the washer for service was when it was 6 months old. The tray where it holds the softner fills full of water and doesn't dispense the softner or the water. It has been replaced 3 times, the last time they where here and replaced it the spin cycle went out. they came back to fix it again and they have the wrong part.The service guy stated they have spent over $800 dollars on the machine so far. I have been without a washer for 3 wks. I'm being told Maytag will not replace it. My husband is a Disabled Vet and I have a small child, I should not have to deal with this and fight with these people on the phone to get this machine replaced. Maytag Neptune Model # (P) MAH6700AWW

Purchased LG front loader washing machine & dryer. Within a week washing machine was leaking. Conns repaired the seal & within 2 more mths had to repair again because machine leaks. Also within 4-5 mths our towels started smelling musty, it has moved to our clothes. You can tell the smell in the towels more because after they get wet from drying off after a shower the smell almost knocks you over. ALso with hand towels you can dry your hands off & the mold smell is on your skin!!

I have already replaced every towel in my house once!

I called LG on the problem 5+ times & their solution is standard mantainace of running 4 cups of vinegar between washes...??? It is a washing machine or a coffee pot!!! Totally ridiculous. All the vinegar helps with is making my washroom tolerable to go into...and that you can't quite smell the musty-mold smell through out the entire house. If that is maintance why isn't it in the user guide. I've had washing machine before and NEVER had to run vinegar through them so my clothes wouldn't stink. LG has not & will not do anything to replace or refund. This is a major recall that needs to be address. My husband & I now after a 1yr & 1/2 have decided to call that 2200.00 dollars a loss & replace the machines are self before we have to replace our entire wardrobes. Which I hope that once we wash in a mildew free washing machine that the stinch comes out!

Purchased a 32-inch Samsumg HD TV, which in the store had a beautiful picture. No one warned us that non-HD programs would be fuzzy, even with our satellite feed. Only true HD programming is clear. By contrast, COSTCO has signs by their televisions stating "non-HD programming may be disappointing". COSTCO is up front about this problem, whereas Conn's only showed HD programs, and did not indicate the problem with non-HD.

I bought a Whirlpool Duet Washer/Dryer in Jan 2007 for $2,000 Total. Washer and/or dryer is ruining my clothing. I have had to go by new cloths. Repair man has come out 3 times now and cannot figure out the problem. Dryer seems to be burning my clothing. This is the short version of a long story. Alot of stress and irritation. I am not very happy with this equipment.

On 2-15-07 I went to the Conn's appliance Clearance Center located on Alexander Dr. in Baytown Texas. Upon entering the store, I was met by the salesman who indentified himself as Manuel De Anda. I told him that I was looking for a new refrigerator. He stated that he had some good deals on "new" fridges that were scratch & dent models. I told him I did not mind scratch and dents, that was why I came to the Clearance Center. My wife and I finally decided on a black side by side LG model refrigerator. The salesman pointed out all of the scratches and dents and I was ok with them. The discounted price was $695.00. We completed all the paperwork and he stated that the fridge would be delivered sometime between 8am-12noon on 2-17-07.

The first thing that upset me was that the fridge was not delivered until 6:30 pm. Secondly when the the delivery guy got it into the house, I asked how to use some of the buttons on the outside of the door and he stated that he didn't know how to operate them. I then began to look for the owners manuel inside the fridge and could not find it. I asked the delivery guy about it, again, he didn't know anything about it. I signed the delivery paperwork and they left. We closed it up and let it cool overnight. The next day, when my wife went to open it and put our food in, she saw mold growing in several areas of the interior about the size of pencil erasers. She then noticied food debris in all of the crisper drawers and some kind of dark liquid substance that had dripped from the top door tray on the fridge side, all the way down to the bottom tray & dried. It was obvious that the fridge had been used in someone's home and returned. Who knows how long they used it.

I called & spoke to the salesman & he stated that he didn't know if it was used or new and put the manager on the line. The manager stated that it is customary for them to sell used fridges to customers without telling them it was used. He stated that Clearance Center products implies that some could be used products. I asked how long someone had used it and why it was returned. He stated that they do not keep records on the units and he did not know. I find this hard to believe. I told him that I told the salesman upon entering the store, that I was looking for a "new" fridge, but did not mind the scratches and dents. I never said I wanted to buy a USED fridge! I got nowhere with the manager and called the district office in Houston, Tx. where I lodged a complaint over the phone and was told by the complaint taker that a district manager, Phillip Lacey, would call me back. As of 2-20-07, I have not received a call back. Also the ice maker only makes about 2 cups of ice in a 24 hr. period. Maybe this is why it was returned by the prior owners. I would appreciate any help in this matter.

I purchase a whirlpool refrigerator August 11.2005 On Nov 17,2005 the freezer side frosted uo and I call the repairman,he said a wire or wire had jarred loose and strap them up. My refrigerator side also was not cooling.On Nov 23,2005 I notice that my 102 day old refrigerator had hairline cracks on right inside wall. I called the company that i purchase it from and they even said this normally doesn't happen to such a new refrigerator.I spoke to Rachel at whirlpool and she was very helpful.I'm just waiting to see what whirlpool or the company I purchase it from is going to do. I would like to know my options. I know I'm going to have to fight if they are talking repair instead of replace.

I purchased a Maytag Washer from Conn's in 2001 and after about a year it began to stop spinning the water out of the clothes. I started calling and now after parts being replaced and the repairman is due here again today to replace what he calls the transmission the washer does not spin at all now. I feel after 6 service calls the problem should be corrected by now...but they are still coming out here and I went to the website regarding Maytag and found there has been a lawsuit regarding the Neptune Washer and Dryer and lots of complaints regarding the Atlantis washer which is the washer I have. My extended warranty runs out in December of this year (2005) but a lady with Conn's did call me the beginning of this month and I purchased another extended warranty for 2006. It seems I am either stuck with this washer or will be stuck with huge repair bills when I can no longer get an extended warranty.

I have had in excess of five (5) service calls on my dishwasher which I purchased from Conn's and have a service contract for. This has been over a period of 2 months. The dishwasher is still not fixed. I have placed many, many calls to service managers at Conn's. They give me the runaround and keep sending people out to my residence to repair the dishwasher. I went through the entire Thanksgiving holidays with no working dishwasher and now through the entire Christmas holidays with no dishwasher. I have had everything imaginable replaced on the dishwasher and have had standing water in it for long periods of time - still not working. No one will stay to let it run through the cycle to see if it really works - it still does not!!! I think they owe me a new dishwasher. Today is Dec. 27th. I am scheduled for another service call on Dec. 29th. No way I can continue this pattern.

We ordered a dishwasher to be delivered December 22, 2002. While delivering our dishwasher, (which was broken and a new one had to be delivered the next day)one or both of the delivery men took a ring I had on a ring holder on the sink. I am absolutely 100% positive of this due to the fact that we are new to this area, we had had no one in our home since we moved in. We transferred here the day after Thanksgiving with my husbands company.If I had the slightest doubt it was them I would never have called anyone. I called and notified the store manager and told him I just wanted my ring back and I wouldn't press charges. He told me Conn's had "zero tolerance" with such behavior from employees and I needed to file charges before he could talk to them. He also said they would immediately bring them in after charges were filed and give them a polygraph test.

I filed charges and called him back within the hour, and his entire behavior had changed. He said he would need to call the warehouse manager. After speaking with the warehouse manager I felt like I was the one who did something wrong because I left my ring on my sink. He said since I had no witnesses and no film or video, I couldn't prove it was them,(although no one else had been in my home)and he would like to believe his workers wouldn't steal. I have since then talked to several customer service people, each one promising to return my call with some solution. The police are unable to do anything else because from a legal stand point their hands are tied. They will do a polygraph if me or the company pays for it, which Conn's refuses to do.(although I was told by the store manager that's what they would do.)

I don't feel like I should have to pay for it since I am the consumer and they entered my home to do a job and stole from me. I have talked with risk manager who was very abrupt and said he would need to call me back when he gets all the information he needs. I asked him if he would really call me back because I have been told that many times and no one calls back. He got very rude and said he would call back. It has been a week and I'm still waiting for his call. I filled out the customer satisfaction card I recieved in the mail. When they called asking why I was dissatisfied I told them and he said "okay thank you very much" and hung up. I've called the better business bureau and plan to file a complaint with them. The lady I spoke with there said "with Conn's you need to go to the BBB before they will do anything".

I would like for conns to give the 2 men a polygraph test through the police department, so I will know it is legitimate. The ring they took was a 20 year service award my husband recieved from his company.

On 5/10/01 I purchased a refrigerator from Conn's in Baton Rouge. On 5/21/01 the unit quit working. We contacted there service center and were told someone would be out that day to fix any problems with our recent purchase. 5/24/01 After a phone call they assured me that they would be there today. 5/24/01 6:00 pm Tech shows up, finds problem, has no parts and had to use my multi meter to tell me this. The tech then goes to push the unit back into its spot (he has to come back the next day with the parts) he tore seven hole in the flooring. ( I have been in my brand new house approx. two weeks) 5/25/01 (8:30 am) Called service center and talked to monique and told her what had happened. She said her supervisor would call a.s.a.p.. No call.

5/25/01 (3:50 pm) Called Monique back and she connected me with Mr. Otis. Mr. Otis said they would pay a total of $200.00 for spoiled food. He also said HE would come out on 6/02/01 to take pictures of the floor and call there conractors. I explained that the house was new and I needed to use my contractor so as not to void any warranty with the flooring, he said this wouls not be possible. That evening the tech returned and repaired the unit. One week later it broke. Now I have a new floor thats torn and a new refrierator that does not work and more spoiled food. 6/2/01 am Called to find out when Mr. Otis would be out to see the flooring and was told that he would not be able to come but someone would be out to my house as soon as they could.

An estimator arrived that afternoon. To sum the next week up they did use my contractor to repair the floor they "found it in there hearts" to swap the lemon out with a new refrigerator and a different name brand. All of this was done at there own pace, which was slow and were as rude about it as they could be. I could not get a straight answer from the sales person up to Mr. Roderick (sp?). As of 6/19/01 I still have not recieved my rembursment for my lost foods and insulin. I refuse to spend one more dime in any Conn's store and only want to keep any other person(s) from enduring this.

I was also required to pay $158.00 as a down payment in addition to the $50.00 discount. I was also charged 29.95 for" free delivery" and $10.95 for installation. My sister informed me that the refrigerator was never installed and asked Conn's to take this off the bill which they refused to do. In delivering the frig, they also broke the tile which they have refused to fix.

HOWEVER, the big problem is that I still owe them over $500 after the following payments 1) $1699.00

2) $200.00 3) $150.00 4)200.00.

I received a letter from an attorney stating that I would be sued if I did not refinance this account. This attorney was located in Texas and not Louisiana. I signed a refinance agreement in March 2000.

I was so afraid that I signed it but my sister tells me that this is illegal and may lead to a class action suit against Conn's if they are forcing people to refinance an open account such as a charge card under threat of legal action.