Complain about a product or service

Conn's Appliances

Fred of edinburg, TX January 15, 2010

I bought a Kitchenaid Microwave model no. KHMS155LSS that will start beeping then a code no. flashas on the screen (F2)and will start by its self usually with a 4-7 minute cooking time, this is of much concern what would happen if we would have not been at the house at the time? I am very concerned so I have unplugged my micro for the the time Is there a recall?

lynette of burleson, TX January 5, 2010

Tv I bought went on sale at Conns took the ad they would not honor it. They had no problem horing 499 price but would not honor 399 price. They gave a stupid song and dance excuse. Also contacted corporate customer relations-same result. was told to read my reciept so I got a magnifying glass to do so and it doesn't address price matching at all. HELP! 100 Bucks I could have saved !

Janet of Fort Worth, TX December 7, 2009

I went to Conn's and bought my mother a washing machine for Mother's Day back in May. With much regret my mother has yet to enjoy the gift that I purchased, because she has been having problems since I bought it. I believe I purchased a washing machine that is defective and has never worked right. I've called every month since May and all I've been getting is the run around. I've begged and pleaded for a new machine but have yet to receive one.

The service people have ordered several parts and they have made almost a dozen visits to my mothers house to do repair work which never seems to repair the problem. I think maybe they're just waiting for the warranty to expire and I just don't feel that is fair. To top it they keep sending me these manufacturer warranty letters in the mail. Why would I want to send more money on a product that I know is not any good and I can't even get it fixed or replaced now without any hassles. I will be sending a complaint with the Better Business Bureau and the Attorney Generals Office about this matter. I paid quality money and I've not gotten quality service. The model# is GLWS1749F.

Terry of Cleburne, TX December 2, 2009

After reading the letter(s) about Ashley Furniture, I felt obligated to report similar circumstance at Conn's. We had never been in a Conn's store and decided to go in and look around one evening after a tiring day, on our way home. I had been looking for a love seat type sofa for our house, not sure what I wanted. I spotted a tan leather sofa and love seat and told my husband I liked it.

As we were looking a sales woman appeared and started talking about the furniture bringing up the additional leather in brown or black. I told her I definitely did NOT want either of those colors, but did like the tan. She immediately started with, they only had a few in that color and if I wanted it I had to purchase it that night. I told her I wasn't sure and did not want to buy at that time, because we were going out of town the next day and would be gone for up to 2 weeks.

I was not feeling well and was very tired; needless to say she was very persistent, she said she called the warehouse and they only had a couple and they would hold it until we returned. She also said she could have them hold one until the next day and (after I did some measuring, etc. to be sure it would work), any way she was very pushy and before we left there we had bought the whole set(sofa, loveseat, recliner) but I was to call her the next day if I definitely wanted it.

I never called and committed to the purchase. When we returned from our trip; we had a call from the warehouse to pick up our furniture, after making several phone calls and being told if we didn't pick it up, we would be charged 300 to return it to stock, my husband went to Plano (1 1/2 hours from where we live, if the traffic through Dallas isn't too bad. The furniture was completely wrapped with plastic and it was a rainy day so they loaded it in the truck and he came home. I did not get home until the next evening to find after unwrapping the loveseat; the furniture was BROWN. I immediately started calling CONN'S to learn that Tammy was on vacation and they really thought I needed to talk to her; finally a Manager? agreed to talk to me and I explained that it was not the color we ordered (but the numbers on the furniture matched the invoice) after much conversation my husband entered the conversation and told him we would trade for the display set that we looked at in the store, no discount, this was Friday night.

Saturday am the furniture was loaded on to the trailer and we drove 50 minutes to the Hurst store and arrived there before they opened. When we went in and talked to the Manager? on duty, we went to the area where the furniture was and it was gone. He said they never had it, all the furniture they had was still there, they had not sold any off the floor in the 2 weeks since we were there but there was plenty of walking room and the night we were there the furniture was so packed that there was barely room to get to it.

After quite some time arguing back and forth and being told that they did not take furniture back Absolutely No Returns, and that I needed to call the area Manager and talk to him. Not once did he go out to see what we got from the warehouse. In the next week I spent the majority of my time on the phone trying to remedy this, they didn't care, this includes the home office.

When we were buying this the sales person never once mentioned the return policy and it is no where on the order papers. The only place anything is said about their return policy is on a folder they put your receips in after everything is done. I thought this was illegal; but I'm stuck with ugly brown furniture that doesn't go with anything else.

Needless to say I will never enter a CONN'S store again. I have also talked to several other people that had similar experiences with them. I have no problem telling others how I was treated and had lots of them tell me they won't shop there either. There are definitely too many other stores that would be glad for the business.

I had to pay for furniture that was not what I ordered. We are retired and can't afford to just go buy furniture anytime so I'm stuck with furniture that I hate. Our daughter-in-law had passed away only a couple months before this and I was helping my son with his small children. It was already a very difficult time and the furniture fiasco was just another thorn. I also have fibromyalgia which makes these things more exhausting. Anyway I just didn't understand a company in which not one person cared or was interested in helping a customer.

percy of houston, TX November 28, 2009

I bought a boss citzen that had been sokd and returned to store.than it was lebel manger special 800.00 dollar. I purhase after the manger told me about his citzen at his house. I will not pay more than 1200.00 dollar for the citzen. well I pay almost 1600.00 dollar for the boss citzen that was price for 800.00 dollar.

Tonya of cedar hill, TX November 17, 2009

I purchased a 40 LCD on Dec 2006 at Conn's located in Cedar Hill,TX. I was told by my rep Sharonda that I need to purchase the extended warranty just in case something happens with the T.V, it would be fixed free of charge,or replaced if need be. Well, March 2009 my TV stopped working and I called up Conn's to inform them and told me that my extended warranty had expired Dec 2008. I ended up trying to settle because i still owed them less than 700.00 on this T.V.No one wanted to work with me and I called the service center located in Addison,TX to repair my T.v. I was told the if they pick it up the cost would be over a 100.00 just for pick up and that would not go toward the cost to fix my t.v. So drive there and dropped of my t.v. to be repaired and they told me that I had to put up a deposit in the amount of 80.00 that did not go toward the cost of my repair and it was not refundable. At this time now, i am pissed off and had to show my real color with them. The cost to repair that t.v was over 300.00 and I am still making payments because I had stop paying Conn's because of the terrible service and the lying with the extended warranty. I tell everyone that Conn's is full of shit. And dont waste your time with them. With the ecomony like is now, I am hoping this is one place that falls under. I get numberous of calls from live and automated reps, and i talk bad and curses at them and then hang up in their face. I have made payments arrangements with them and they are so stupid and dumb idiots working for them. they call you when your on time and they call you when your late. Lets get these crooks out of business fast!

Dan of Houston, TX November 15, 2009

I purchased approximately 3,500 worth of merchandise from Conn's Appliance store in March 2009. This purchase was on credit but with a 90 days same as cash option. In late May I contacted Conn's directly and obtained my payoff amount and made the final payment to them prior to the expiration of the 90 days time period. In August of 2009 they added a charge for property insurance of approximately 28. (I provided evidence of insurance after the initial purchase). They used this to say I did not pay off my account within 90 days and added 220 in interest. In September I started to get collection calls from them. From September to November I talked to over 10 individuals at Conn's and 3 managers who all said they would remove the charge and show my account as paid in full. This is documented on their system. (All of the collectors read to me the history of my phone calls and the action of the managers I talked too). In November Conn's reported me to the Credit Bureaus as 30 days late on my account and they continue to call and send letters.

Amelia of Austin, TX November 10, 2009

Do not ever buy anything from Conn's unless you like frustration and wasting your time. Conn's made me fax my statement of homeowners insurance to take off a 160.00 fee. Now they have information like what my house is insured for and a great deal of other private information. Their customer service reps are uneducated and unhelpful, when I asked to speak to a supervisor they sent me to voicemail. They don't care about keeping the customer happy at all, they don't care if they keep your business they just want to rip you off. Beware - buy your appliances somewhere else.

gary of Midlothian, TX November 9, 2009

My account is delinquent. I've fallen behind due to a job loss. Their collectors call me 4-5 times per day from an array of different numbers. It's an automated call, then sometimes it's a live rep. I never know who it's going to be so I started ignoring them & wait to see if message is recorded or live then return the call if necessary. Over the past months I've made payment arrangements only to have these same collectors/recordings repeatedly call me 4-5 times per day. When I tell them I've already made the arrangement they say they must continue to call until a satisfactory payment is made. No payment arrangemets will negate their phone calls and they will not forward me to a manager at my request.

Peggy of Beaumont, TX October 29, 2009

December I bought a Mp3 player. I paid 30.00 for it, regular price 89.99. My son took excellent care of it and I put a warranty on it. Well my son was playing it and the screen went out. I went back to conn's. The manager said that it was under their policy to replace it because it was cracked. I asked him for him to show me how it was cracked. I asked him how could it be cracked from the inside without going through the inside. I called the complaint line and the lady acted as if she was the manager's girlfriend or something. She was saying I know Tom, he is pretty fair and you calling about a 30.00 mp3 player. I told her that's not point of how much I paid and by the way it's an 80.00 mp3 player. She stated that Mark would call me.

I never got a call from CONN'S. A lot of people refuse to buy products from conn's in beaumont,tx. You use to have to wait a while before you get waited on. Because of their lack of professionalish and dishonoring their warranty, their business is declining. I hope it closes completely and that the honest people that works there would be blessed with better paying and honest work. Also, I think it was something to do with my skin tone as to why he wouldn't exchanged it. He gave me the policy and I asked him to show me where it is telling me that he couldn't exchange it. He couldn't find it. All he said was after he look after it, all puzzled, was that it can't be exchanged.

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