Complain about a product or service

Conn's Appliances

Peggy of Beaumont, TX October 29, 2009

December I bought a Mp3 player. I paid 30.00 for it, regular price 89.99. My son took excellent care of it and I put a warranty on it. Well my son was playing it and the screen went out. I went back to conn's. The manager said that it was under their policy to replace it because it was cracked. I asked him for him to show me how it was cracked. I asked him how could it be cracked from the inside without going through the inside. I called the complaint line and the lady acted as if she was the manager's girlfriend or something. She was saying I know Tom, he is pretty fair and you calling about a 30.00 mp3 player. I told her that's not point of how much I paid and by the way it's an 80.00 mp3 player. She stated that Mark would call me.

I never got a call from CONN'S. A lot of people refuse to buy products from conn's in beaumont,tx. You use to have to wait a while before you get waited on. Because of their lack of professionalish and dishonoring their warranty, their business is declining. I hope it closes completely and that the honest people that works there would be blessed with better paying and honest work. Also, I think it was something to do with my skin tone as to why he wouldn't exchanged it. He gave me the policy and I asked him to show me where it is telling me that he couldn't exchange it. He couldn't find it. All he said was after he look after it, all puzzled, was that it can't be exchanged.

Robert of Hosuton, TX October 6, 2009

Inadvertly I overpay my account with Conn's by 168.53. 1st call on 9/23/09, was directed to voicemail. Left a detailed message...never got a return call. Followed up 10/6/09 and got two live people the 1st a clerk and the 2nd a supervisor. Conn's even though they acknowledge the overpayment will not refund my money for 45 days. This is outrageous ! I told the woman as a consumer I would never do business with Conn's again and would tell anyone that would listen to do the same. These people are borderline crooks.

ED of GALVESTON, TX October 2, 2009

I purchased over 15000 in merchandise from Conn"s & have had nothing but problems. I will never buy from them again. Their name is perfect conn, that is what they do. I paid all accounts in full before due date. Six months later they send a letter say I owe them 1348,71 from their recovery dept. I talked to over 8 people to resolve this matter, no help & no answers. I have spent over 4 hrs, on phone trying to get information to resolve the matter, they do not [care].

I ask for manager, can never get one to talk to me. They transfer call and hang up over 9 times. They are a scam and I want to sue them. They take advantage of people, hoping the customer will give up. I am so upset with them. One sales rep. informed me, they are trained to treat customers like this. They do not care about return business. They are trained to slam you as soon as you walk in. Sell credit & add on repair agreement. I am so mad, what can I do?

santos of alice, TX September 30, 2009

while cutting the grass in my riding lawn tractor, I turn it off to get some water, I return back to continue cutting the grass, the tractor did not want to start back up. the repairman for CONN'S said he would not fix it cause it needed a new engine. So I call the warranty dept. and they said they would honor the warranty on my riding mower, But the service dept. still refuses to repair my purchase, because it is the engine that gave out on it, and they do not honor warranty because of it.The warranty dept. are nice, I talked to RACHEL. UIt is the Sevice Dept. taht really give the Customers a very very VERY hard times. I will never ever do bussiness with CONN'S ever again. Even the customer service MANAGER refuses to return my calls.

Anthony of ft Worth, TX September 7, 2009

I bought a TV in January and been making payments through Conns Credit. Well in July I wanted to buy another TV and the sales man told me that they would merge my accounts and I would not have to make a payment for the month of July. Well two weeks later I started getting creditors calling me. I then call the store manager and he said he was sorry and I needed to go back to the store and re-sign paperwork and it would be all correct.

Well I did this and then two more weeks later I started getting more calls crom the creditors. Well the Manager messed up my account and now Conns has messed up my credit. I talked to the Vice President Walter and he told me that he would look into this and call me back the next day.

Well ofer two week later I still have no call back from them and my credit is messed up because of Conns. I have now opened up a case with the BBB and I think every one that has problems with the company open up a case with the BBB.

Lauria of Houston, TX August 31, 2009

Ann have been calling me at my home. Patrick was at my home on friday I explain to him that my husband had lost his job.Patrick told me that he could not leave my home without the merchandise or a post dated check while this was going on Ann was calling me at my job while talking to Patrick.I was threaten on friday that someone was on their way to job. On 9/1 Ann is calling back asking to speak with my co-worker who sometimes answer phones.Ann is being rude to daughter that is preganant.What can I do about this Ann person because she also put other people on this cell phone and says that this is one of conns numbers. Patrick can out to the house but he was not in a Conns truck. I don't know if this is a set up or what

Dale of Fort Worth, TX August 30, 2009

Bought a 4000 Toshiba plasma tv from Conns. Spent 895 extra for a three year service contract to include 1 yr from Toshiba and 3 years thereafter, for 4 years. This TV failed, and I was told the warranty expired in three years, and this tv was out of warranty in April of this year. I gave Conns a choice. Fix or Replace it at no charge, of I will file a multimillion dollar Federal Rico Suit in the United States District Court for the Northern District of Texas. Attorney General Greg Abbots' Suit will be nothing compared to mine. The Rico will be for the extortion racket, the predicate acts being wire and mail fraud that Conns is running, and fail to provide full contractual disclosure under Federal Law.

Carlene of St. Martinville, LA August 12, 2009

I have had nothing but trouble with this washer and dryer since I purchased it. The first 7 service calls were for violent shaking and loud noises. This tech has since retired and the new service tech says that there is a balance problem and that the first tech was very unprofessional and should have addressed this problem first hand. So all of the other problems with this washer and dryer have never been addressed. O never had a chance to even bring up the smell of the washer because I could'nt get the washer to work properly. I have had 9 sevice calls made to my home for one problem and it has yet to be resolved.

Sherri of Del Valle, TX August 11, 2009

I bought a tv and paid it off before the year with 0 interest. The day I paid it off the rep. from customer service took an extra 103.14 plus the pay off 1229.46. when I notice the extra money taken out of my account i contacted Conn's 6/15/2009 and was told need to fax copy of checking account to verify that extra money was removed, I faxed everything I was told too and as of now 8/11/2009 I am getting the run around

everytime I call regarding my refund for the amount of 103.14. I do not know what else to do or if I can file a lawsuit. I am a single parent trying to make it for someone to take my money so quick and not refund it back to my account. Can you please suggest what I should do or if I can file a lawsuit against Conn's.

Allen of San Antonio , TX August 6, 2009

I bought a Refrigerator on 06/06. On 08/03 it stopped cooling. I called Conn's service department on 08/04 and they said they would have someone out there that day since it was a "Hot Call" due to refrigerator. Needless to say at 3pm 08/05 no one showed. I called the service center and they said a tech would be out in 30 minutes. At 530 I called back. They said they would have someone out within 30-45 minutes.

I attempted to escalate the call and the advisor "Gina" would not transfer me to a supervisor untill I told her I would not hang up. A man named Jasue answered and informed me that he contacted the technichan and was tracking him by GPS and assured me he would be there within 30-45 minutes.

To my surprise he arrived at 0615. He looked at the frige and said it was a manufacture defect (the cooling coils were clogged). He said they would replace it and I would get a call 08/06 for instructions. Noon passes...no call. My wife calls and the tech center states that the paper work was just filled and that it would be up to three days apon approval (item is now only two months old).

I called and requested to speak to a supervisor...the agent "Karla" refused to transfer me. I told her I would hold. She transfers me out of the company. I called back and "Destiny" refuses to transfer me to a supervisor. Any Suggestions on what to do now?

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