Conair

I have always bought Conair hair dryers and was never dissatisfied. But a few days ago my (1) year old hair dryer was on fire from the black wire that extends from the plug. My hand was slightly burned; the wall and the vanity are both damaged. I was so frightened by the fire coming out of the dryer I unplugged it as soon as I could to prevent further damage. I am also going to write directly to Conair also. I do not have the model number with me right now, but wanted to put this complaint in directly to you. Thank you for your time.

I have cervical and lumbar spinal issues. It was recommended to me to buy a Neck Massager for relief for the cervical area. The only brand I saw available to buy was a ConAir brand. It was $39.99 plus tax. That's a lot for me but if it helps, I could manage. For me, it does provide relief. However, it is very flimsy and the important part of the massager is the strap, which attaches to a button and keeps the massager snug to the back of the neck and then vibrates when you turn it on. The product is a month old and the strap is loose already!

The strap is difficult to attach, especially if you have arthritis, carpal tunnel, etc. But the real issue is, if you use this massager several times daily, it's very obvious that the strap and the button's days are very limited. As a result, being I have difficulty attaching the strap and not wanting it to break completely off, I seldom use it and just hold the massager as close to my neck with one or both hands for as long as I can. Now, for $40.00 plus, I expect better quality than that and I shouldn't have to do that. As much as I use it on a daily basis, this product won't last but a few months if I use that flimsy strap. And it is very clumsy to hold it for any length of time against your neck.

I'm on a fixed income and struggling like anybody else is. It's not like you can take the product out of the box in the store and out of the wrapper and thoroughly examine it, read the warranty, etc. You look at the picture on the carton which is deceiving, in my opinion, and base your purchase on that. Plus, based on the pain you're experiencing, you're seeking relief and making a purchase decision on that as well. Well, I feel like I've been had. Even though the product is beneficial to me (nothing miraculous, but helpful), the product should be a better quality product for its price. Now inside the box is the warranty and it states the product may be replaced or fixed, but you have to pay postage fees both ways. How's that for having the deck stacked against you? That serves no purpose except to limit to a trickle the number of replacements ConAir has to mail out.

So I filed a BBB complaint. I got a response from a "Claims Manager" for ConAir named Pamela. She did offer to have ConAir pay the postage so they can replace and inspect it. However, I use that product on a daily basis several times per day. I can't wait for another to be returned in 2 weeks or more. I can't afford to go out and spend another $40.00 either. So I called Pamela to discuss this with her and she didn't pick up. I left a detailed voice mail message, but she never returned my call. I called her again and she was so abrupt and rude that after a short time, I didn't want to deal with her and said you're not going to be able to help me. Just by her words and particularly her tone made me feel like she thought I was trying to "scam" them.

You know Pamela, there are a few honest people left in this world. Ms. Pamela, if you work for a company who manufactures health and wellness products, then you need to do more listening and be more empathetic. What I wanted to resolve with her is to receive a credit and apply it towards a purchase on their website and continue to use what I had. Once I received the new one, send them the old. I wanted to offer to send in the UPC code from the box so they'll know I actually bought a neck massager. I wanted to offer to pay with a credit card and when they get the defective one back, credit me an agreed upon amount on my credit card. Did you ever start talking with someone and immediately get the impression that this conversation will go nowhere? Well, that's how I felt with Ms. Pamela who represents ConAir. Worthless.

I have the ceramic curling iron. While using it, it exploded and sparks came out at the end of the iron. It looked much like a flare for a very brief time. The sparks burned holes in my clothes and skin, nothing major as far as the burns, but it was very scary. Had the iron been turned slightly, it would have gone in my right eye and burned my face. I had hair wrapped around it at the time.

The wire clips that come with the rollers are too large at the base and the roller simply slips out.

This is common to 100% of Conair rollers. Their engineering is absolutely the worst of any small appliance. I will never purchase another Conair product because they are so poorly engineered.

I am totally disappointment with this company because this issue has been an ongoing issue for over a decade and they have made zero effort to correct the problem. They are just an irresponsible company.

My daughter received a Conair bubbling foot bath as a present. It was completely nonfunctional right out of the box. I plugged it in and hit the ON button, and it just didn't work. To add insult, Conair requires you send them $3 in exchange for "handling." I won't be buying anything else from them, that is for sure.

My replacement Cuisinart coffee maker model DTC 975BKN, serial number 00618, used less than 10 times, has once again overflowed onto the kitchen counter and floor. This unit is a replacement of an earlier model 975BKN that had the same problem. Coffee grounds and hot coffee were all over the counter (see enclosed picture). The coffee in the insulated carafe (about 1/3 full) before the malfunction, was lukewarm.

Coffee grounds were visible on the lid of the carafe. Needless to say, for a coffee lover, rushing to get ready for work, it is infuriating to come upon the mess at 5:30 AM and not even be able to salvage a tiny cup of hot, palatable coffee before beginning the clean up. The unit I just mailed back to you, same model, had a carafe whose handle detached from the top of the carafe when my wife was pouring the second cup of coffee in the morning. Coffee spewed out over the counter, luckily not burning her or staining her formal work clothes. But, it was yet another mess to clean up in the early morning while rushing to get on the road for work.

Hot coffee and grounds on wood floor and seeping into cabinets. Lingering fear that these products will harm me or my wife. The cost of returning products was $21.98 and cost to replace the coffee maker with a new brand is about $120.

I purchased a Rusk Speed Freak Ceramic hair dryer a little over a month ago. As soon as I used it within seconds it start to catch on fire. I immediately pulled the plug out of the socket and it burned my hand. I sent it back, along with pictures of my burnt hand, to Conair who sent me a check for the product minus the taxes that I paid. There was no acknowledgment of the burn, or apology. I called them to inquire only to get a call back a week later from Pam telling me that the dryer that I claimed was brand new was 5 years old. I swore to her that the dryer that I purchased was bought brand new from the store.

She eluded that I was lying about the facts and even attempted to hang up the phone after I insisted that I did not have that dryer for 5 years. She told me that it was dirty and the cord was wrap as if it were old. She mentioned that it had hair spray on it. I told her that I did not use hair spray, and that I would be willing to submit to a lie detector test to prove that I was telling the truth. She even told me that I should have know that the dryer had been used when I bought it. She was not very nice about letting me know that I was the one who had a problem.

After talking with her, I decided that I wanted to make consumers aware of this matter. I let her know that I had just purchased a new house and my house could have burned down. She was very insensitive to my issue. I realized that although, I was the victim, she treated me in a very demeaning way. The conversation got so heated that I told her that I had a disabled child, and I would swear on his life that I did not attempt to deceive Conair. She told me that she did not care about that.

I will be sending the information to any agency that could investigate my claims so that no one will get hurt or lose their life over this. Conair's response came across like the Toyota of beauty of appliances. I want the incident to go on record so that the consumer could be protected. Throughout most of the conversation she talked to me as if she were speaking to a child. Even if it was 5 years old, she should have still address the fire.

I even mention to her that if I were that old, could the store had returned it and placed it in the box. I also asked her why my receipt did not match the serial number. She claimed that the receipts only match the model number. MY FAMILY COULD HAVE DIED! My hand was burned, but the pain only lasted for a day. It did leave a mark that went away.

I have a Conair 1875. After using it and turning it off about five minutes later, it turned itself on and caught fire. I think these should be recalled. (Thank God I was still home when this happened.)

Last night drying my hair the hairdryer burst into flames. the sparks caught the waste basket on fire. I was able to put it out. but the fire was very close to going out of control

My 87 year old mother was drying her hair when the appliance burst into flames-She luckily was not injured and was only minor damage to her home, however this could have been disasterous and I feel someone should know about it.

I have a Conair 1875 model hair dryer and when I was cleaning out closets, the dryer started up and by the time I got to the dressing area there were flames shooting out of it. I quickly pulled out the plug and threw a wet towel over it. Horrible smell and smoke but nothing to speak of was damaged except some frayed nerves and a hair brush where the teeth had melted. I am just thankful I was home at the time.

Purchased a Conair Ceramic Curling Iron Model #CD302CS last year. I have used it daily with no complaints until today. I washed and dryed my hair as I do everyday. I then took a section of my hair to be curled, and rolled it up in the curling iron and within seconds I knew something was wrong....my hair started smoking. I immediately removed the iron from my hair and to my horror it had burnt a good 2" to 3" off my hair. I called customer service gave them the information and the company is sending a new ceramic curling iron.

I asked if it would it be possible to send me a non ceramic one instead but customer service said they replace product for product. I have no issues with the way I was treated by customer service I just don't want someone else to experience the trama of having their hair burnt off. I am hoping the company will take a look at their product and make the necessary changes to prevent this from happening to someone else.

In sending back my old curling iron they will replace it which is nice but doesn't replace my hair or the fact that I would even begin to trust using the replacement.

While curling my hair with the Conair 1 inch curling iron, it malfunctioned, and burned the hair on the curling iron right off. I narrowly escaped being burned on my scalp and it would have been a third degree burn, as my hair is still on the curling iron, melted, to look like a piece of caramel, and my hair is blonde! I have taken pictures of the curling iron with my hair on it, my bald spot on the front of my hair and have the curling iron, of course. I called the Conair company and Conair the day it hapened (1/13/09) and spoke with a person named Jeanie who took my information and said she would get it to corporate. I have heard nothing! I feel I must warn others and I feel I know it will take at least 6 months for my hair to look decent again. The stubble that is left is orange! It was a frightening experience to say the least. I had already curled the back, side and was just fininshing the front of my hair when it suddenly turned so alarminly hot! I have used it for several months. When I saw dark smoke going up from my hair I went in shock and tried to undo the curling iron from my hair, but it just came right off with it and scorched the hair on both sides of that particular curl! I can't think I am the only one who has ever had this problem.

I purchased from Walmart in National City, CA. a Conair hair straightner. The model number is CS3CS. Today I plugged in the product to use it on my hair, setting it on almost the highest setting which is 30nbecause my hair is pretty thick and wavy, I have done the same other Conair straightners. I was a few minutes into straightening my hair and did not realize that the item was becoming too hot, when I placed a chunk of my hair into the plates it actually BURNED part of my hair. This has never happened before when setting the heat to the max on other products!

Right after this, the machine started smoking and MELTING the plastic around the plates. This thing got so hot inside that it actually BURNED it self out.!!!! I am lucky it didn't burn my head with the melting plastic. THEY NEED TO RECALL THIS ITEM! I took pictures of my burned hair and the product as well, please let me know where i can email this as i don't see an attachment function here. I will be taking this back to Walmart for a refund and I also wrote a letter to Conair's corporate office today and expect a response from them soon.

Burned some of my hair and the product just burned itself out. It cauased me stress having the smell and some of my hair burned because I was getting ready specifically for a job interview and did not want to cause a bad impression.

I purchased a Conair Hot Brush. I followed the directions on the insert. After a few seconds, I unplugged the hot brush because my hair got caught in it, about 1 inch from my scalp. This brush would not come off my hair, so I unplugged in fear that I would burn my hair or scalp. That night I tried calling the company, but it was late at night. After trying every possible method of removing this, I finally had to cut my hair with the product still attached to it. I reviewed and reviewed the package and instructions and realized that the product was in the wrong package; and the instructions were for a curling iron, not a brush. A brush should not be wound up all the way. A curling iron could be.

I've been going back and forth with the company, and they will not settle for what I'm asking. I've requested a certain settlement because of the loss of my hair at the front of my head, and this product should not be on the shelves and it still is. I just bought another one still in its package. I received a letter with an amount I'm not happy with. Will I loose this if I don't settle for what little they are offering me, or should I continue for a fair settlement? I have pictures, letters and so forth. I really need advice, and am I being fair with what I'm asking? I even checked for hair extensions but because it's toward the front of my head, they can't do the hair extensions.

The only damage was my hair is thin to begin with, and unfortunately it was toward the front of the face, so when I don't plaster it down with tons of hair gel, my head looks deformed. It was painful trying pull this thing off of my hair, and to my emotional pain, I had to cut it off.

I have purchased a Conair Prostyle Hairdryer #1875 from Walmart in Colonial Heights, Va. The cord, while being in use, melted. Actually, it was the tip of the cord where the prongs are. This is the second dryer I have gotten from Walmart and they both have done the same thing. The first I returned and the Associate insisted that it was from a bad socket in my house, and she stated that she will do it this time. Now the second dryer has done the same thing and this time it was plugged into an extension cord not even in the same wall that it happen the last time.I feel that this is a fire hazard and also a defect that needs to be looked at before someone get seriously hurt. Their attention to the matter would be greatly appreciated and also a replacement of this product to myself. I was very upset to hear one of their associates blame me for a defective product that I purchased from one of their stores. I love to shop at Walmart but if this is the kind of service that I will get for shopping there I would rather spend my money elsewhere.

I have purchased a Conair Prostyle Hairdryer #1875 from Walmart in Colonial Heights, Va the cord while being in use melted , actually it was the tip of the cord where the prongs are. This is the second dryer I have gotten from Walmart and they both have done the same thing. The first return the Associate insisted that it was from a bad socket in my house, and she stated that she will do it this time. Now the second dryer has done the same thing and this time it was plugged into extention cord nto even in the same wall taht it hapeen the last time.I feel that this is a fire hazard and also a defect that needs to be looked at before someone get seriously hurt. Your attention to the matter would be greatly appreciated and also a replacement of thie product to myself. I was very upset to hear one of your associates blame me for a defective product that I purchased from one of your stores. I love to shop at Walmart but if this is the kind of service that I will get for shopping there I would rather spend my money elsewhere.

I purchased a curling iron from Conair in Feb 2007. In March 2007 it caught my hair on fire after 2 seconds or curling my hair. It took a week before I got an email back from them . I sent back the iron that had much heat damage to the extent it discolored the metal and permanetly burned off the metal were my hair was, Conair reponded 2 weeks after recieving the iron and said it was my fault. Which is imposiable. My dr will back it up. my beautican of 18 years wrote them a letter. All they claimed is it they saw a stripped screw which the mail must have done. I had the post master pack it..Then they said I have some disease of my head and that is how I basically burned bald or it is the texture of my hair they wont work with me , they are rude. and said yesterday 8 weeks after the fact they would send me 250.00 as a gesture.. Im 46 my hair is in good condition. What kind of heat will catch hair on fire after this short of time? and my hair was dry when I curled it.

I bought a conair wet to dry straightener model s3c type k71mp for in dec, 2006 for my daughter for christmas. This product worked great until just yesterday when I went and straightend her hair it burnt her hair so bad that it turned her hair bright orange and so you know she is 11 yrs old her hair was very healthy before this happened she has blode hair that has never been died or anything like that, I had to take her to Wallmart today 2/25/07 to get her hair cut. The hair dresser said her hair was healthy and this should have never happened and she has never seen this before she had to cut several inches off of my daughters beautifull hair to get most of it out there is still some hair that is burnt that if she would have cut more off it would have made her bangs pretty short.

I have never had a problem with your products before now I will have to spend several dollars on treatments to get her hair back to normal which that wont bring the length back although. I would like to here back from someone as soon as possible. I purchased this product at Wallmart did not registar it when I bought it now I wish I had. I still have the product if you need it sent to you. this was a very upsetting situation for my daughter she cried and cried when she seen what it had done to her hair..

My set of Conair Jumbo Hot rollers of which I have been using and gone thru several sets of them over the past 10 years cause I like them, started to get really hot yesterday and then today when I used them I had trouble getting them out of the base holder and found out they were actually melting inside of it and this set was only a couple months old. I have several older sets that I have saved over the years so you can see that I have been using them for a long time and I am afraid to buy another set now cause I don't know if the next set will overheat too. I have the whole set still but can't use no more since they partly melted and can show them to you.

I have a Conair hair dryer Mdl 106W 1250. Yesterday morning while I was useing it coult on fire. I called the company and sent them an e-mail. first of I was burned not bat. But if this had been a child it would have killed them. I am out of a hair dryer I need one bad Iwork in the Pentagon now.

I have a Conair 1875 hair dryer and while I was using my hair dryer today it caught on fire and shocked me. My husband opened it up to see why it would catch on fire and found that it had gotten so hot at the switch that the soder came off. I actually saw fire coming out by the cord when I threw it on the ground and pulled the plug out of the wall. My hair dryer is maybe 2 years old but it should not catch on fire in my hands.

We have a Conair hand-held hair dryer. I is a model 16oo Supermax. It is about three years old. Today, it suddenly turned on by itself (it was plugged in) and started smoking and flaming up. We unplugged it in time and were not hurt. We are just reporting that this happened to warn others. If we had not been home, it definitely could, would have caused a fire.