Closet World

First of all, I purchased custom closets for two bedrooms. When the installer came to install them, they informed me that backing was not included and that this was a separate charge. I and my husband were under the impression that the backing was included in our purchase because the sales representative showed us a model of what the closet organizer would look like and it had backing on it. At no time was the word backing mentioned nor were we given the option to purchase. It was not even stated in our contract that backing was not included.

Anyway, we contacted the office and a Byron answered the call. He was very rude, argumentative and failed to offer any other solutions to our dilemma besides asking for an additional $500. I felt that as a representative of this company, he really did not care whether we, as customers, were satisfied with their business or product. What ever happened to customer satisfaction? Well, based on my conversation with him, I requested to speak to his manager which I believe was just another supervisor and not the manager.

I was transferred to a Ken ** who also was rude and argumentative and implied that we misunderstood and would have to pay additional money if we wanted backing. After using a few choice words, I asked if we could cancel our purchase and he stated no. We would either have to have them continue with the installation or lose our money which was $1,178. At first my husband and I discussed taking them to small claims court but then decided to have them go ahead and put the closet in. I mean what else could go wrong?

What else could go wrong? Well, the installer first asked for the final payment up front. I told him that I was not paying for a job that was not completed. He checked with the company and said okay. Then he put a hole in my wall and failed to tell us. When I brought it to his attention, he acted like he did not know that he did that and that he could not understand the English language. A day later, as I was placing clothes in the closet, I noticed that one of the bottom shelves was placed in the shelf unit upside down. I turned the shelf over and noticed a BIG hole in the wood. The installer evidently tried to hide the hole so that we would not see it. I was very upset and now had to call the company again and speak to these rude folks.

I took pictures and called them. I asked for Ken but got that rude rep Byron. We argued about the closet and what shelving unit I was talking about. He argued that I only had one and I told him I had two. Nevertheless, after five minutes of arguing, he figured it out and told me to take measurements and call or email him the info so that he could have another shelf mailed. I was going to insist that they come out but really did not want to deal with these people again so I decided to take a chance and hope that my husband takes the correct measurements and that Byron gave us the correct email address and that we receive it in the mail. Today is 2/3/2012 and I plan to email them the measurements tomorrow. I will let you know if and when I receive it and if all is okay. I highly recommend that no one who is in their right mind use this company.

Closet World set up a date for installation and didn't keep it. They didn't call until two weeks later. I should have known right there. On the new day of installation I could not get there until later in the afternoon. My wife let them in and they said they would do the installation and collect the remainder when they were finished. They didn't have the handles for all the drawers (17). I withheld $500.00 of the $4200.00 contract for them to finish. Assuming the handles were $10.00 each, plus travel and installation cost, that seems reasonable to me.

The supervisor immediately called me back. After a long shouting match he threatened to have the guy return and remove my cabinets. I told him he would not be allowed back into my house until he had all the material. He said he would have his supervisor call me the following Monday which never happened. When the handles came in they called for installation.

I explained to the scheduler the back panels did not match up properly to the cabinet and to make sure they brought the proper caulking. They installed the handles but did not bring it the caulking. I told him I would give him $300.00 of the $500.00, keeping the rest as retention but he left without anything, very pissed off, squealing his tires out of my driveway and down the street. They wanted all the money before installation and I am so glad I kept the proper retention. I am not sure they will ever come back to finish. They have my credit card number. Should I be worried? Where do I go from here? I just want the closet finished!

This place should be sued, and I may. The usual bait and switch, with the designer (sales person), then no one showed up, after I postponed all my plans. Finally, about 3 PM, two men showed up. They couldn't get finished, until about 7 PM. While one worked upstairs, another started downstairs. When I went downstairs, it looked nothing like I had discussed with the "designer". It was 2 large storage like boxes. I had discussed I wanted a liquor bar, with display shelves above. They had wrong dimensions, etc. I told them to stop, and called the supervisor. They said they needed different parts. No one called, so I called, and was told that they had installed. I checked my credit card, and saw that they had broken the contract, and charged before installation. I called the credit card company and my attorney. They are trying to say that they will make it right. I don't think they know how. I wish I had checked for complaints first.

I had similar issues as the others. I just wanted to say that there is a new strategy in the LA Times of using the small claims court to handle these types of issues. With hundreds of people filing small claims against a company such as this, either they will try harder or just go out of business and restart with a new name which is a real hassle, either way file a small claims but do prepare with all your documentation as always.

The meeting with the initial designer was good. She called the following day to give my installation day (a Wednesday) and time. It all went down hill after that. They called the around 11:00 the day of the installation to say that the installer was not feeling well and couldn't make it today. They called again and rescheduled for Saturday, between 2-4. They didn't arrive until 6:30. I had to call them to find out what the delay was. I had to leave and my girlfriend came over to oversee the installation.

The installer ended up installing the closet wrong and didn't have the seven drawers that I had ordered. He thought that they had been dropped off earlier during the week (by whom, he didn't know). The set up for the right side was on the left and vice versa. I called (10:00, Monday morning) to let them know it was done incorrectly. The manager told me that he would find out what happened and would call me back. I didn't hear from him and finally called him back around 4. I asked him why he hadn't called me back and he told me that he was busy doing payroll. Right know, they are scheduled to be here on Thursday to redo the closet. Wish me luck.

Closet World has to be, by far, the most incompetent company that I have ever had occasion to do business with. The initial consultation with the designer seemed promising, which is what prompted me to choose this company out of all the other options available. From that point on, however, the nightmare never ended. It started when the scheduled installation date came. I was given a window of time in which an installer(s) would be at my home. I took the appropriate time off from work in order to be present, of course. The window of time came and went, with nobody showing up and not even a phone call from anyone to say what had happened.

An hour past the "window of time", I called the company and spoke with an installation supervisor named Dorian. He said that he would call the installer to see what was going on and call me back. An hour later, he called and said they would be at my home closer to 4 pm (the initial window given was 10 am to 2 pm for them to arrive). 4pm came and went, as did 5pm. I called back. I found out that they would not be able to get the job done that day. I had to initiate the call, rather than hearing from them. If that isn't bad enough, the installer and Dorian, the supervisor, both attempted to lay blame on each other. Dorian said that they should have told him they were running behind at the previous job and he could have let me know. However, the installer showed up at my home and said that he called Dorian earlier in the day. He said that he told him, that they knew they would not be able to get to all the jobs that were scheduled that day, including mine.

Needless to say, if I knew this earlier, I could have avoided having to take unpaid time off from work. The installer called and asked if he could come anyway. And he asked if he could drop off the material at my home, so it was there when the "rescheduled" date was done, the closet material would be ready and waiting at my home. When he arrived, he took a look at my closets (I had signed a contract to have organizers in 4 of them). He measured them and told me that the initial designer had measured wrong - by 4 1/2 inches in one closet and 7 1/2 inches off in another. As a result, the panels that they had brought to my home would not work and they had to reorder parts. I was given a new installation date a week later.

That date arrived, and a solo installer arrived at my home. He proceeded to complete 1 out of 4 closets, and partially installed a second one. At 5 pm sharp, he said that he was leaving, and that I would have to arrange a new date for them to be finished. That meant taking time off from work a third time to accommodate Closet World's inept performance. (How on earth does a company send 1 man to my house at noon, knowing there are 4 closets to be installed, if he supposedly has to leave by 5pm?!) I should mention that when I signed the contract, this company required a 50% deposit from me up front, with the balance to be paid upon completion of the installation. I have since heard that no more than a 10% deposit can be taken up front, and believe that to be the case.

Nonetheless, after the partial completion of the job, I checked my credit card statement. I saw that the company had proceeded to charge the balance due without the work even being done! This infuriated me further, as it seemed like the only thing this company is capable of doing on time and efficiently is charging peoples' credit cards. After several phone calls back and forth, with me lamenting the ongoing inconvenience of having to repeatedly take time off work, some manager (I forget his name) agreed to take $300 dollars off the price of the job. I agreed that this was acceptable. However, when the installation was done, this "agreement" apparently never made it to accounting, as they charged me that $300 along with the remainder of the balance due. They didn't even bring the agreed-upon number of shelves to the final installation. And I had to wait extra time to receive those.

So, here I am, two months later. On August 18th, I called and ordered three additional shelves that I would like to add. I am promptly charged $135 ($35 each shelf, plus $30 for shipping). And I was told that they will arrive in about a week. One month went by! Today, September 16th, I called and asked, "How long does it take for shelves that have been ordered to be shipped?" They answered, "About a week." I then asked why a month has gone by without me receiving them. Guess who I am transferred to - good old Dorian, the supervisor. I told him the problem and he said that he would check the status of the order and call me back in 20-30 minutes. After 2 hours of not being called, I call him back. He got on the phone and said: "Sorry, I got called into a production meeting. I'll have your shelves cut today and shipped out."

So, apparently, their only concern was taking my $135. And the shelves were never even cut, much less shipped. All in all, this company dropped the ball at every possible level. The measurement was done wrong, the installation was delayed several times over, there were accounting errors, and orders were misplaced or not even processed. My overall assessment of this company is that they do shameful business. And I highly recommend anyone needing closet installation done to take their business anywhere other than Closet World. They are, quite simply, a disgrace to the profession.

Since my order was placed and the 50% was paid, I have had nothing but problems. After no one showed up the morning of the scheduled installation, I called the salesperson and was told that the doors I had ordered and paid 50% of for my office closet would not work out. Furthermore, I was told that there would be no installation that day.

It took another month, with my closet contents out, before the actual installation took place. I was charged for the other 50% of the doors that were never installed. As compensation for my troubles, I was offered sliding mirror doors on my master closet or something comparable. I have a witness as to what was said and promised.

During this entire process, my phone calls were not being returned by either the salesperson Bemilde or her supervisor Maria. One day, I called from my phone and got no answer, so I called from my neighbors phone and she picked it up, obviously, ignoring my calls. I later learned that Bemilde had not been with the company for a couple of weeks. When I called Maria's manager, more promises were made. He was supposed to get back to me regarding the $1200 I am owed, and what compensation remedies they are offering. I called again two weeks later and left a message. I am still waiting!

Signed a contract for cabinets. gave a 50% deposit. Called the salesperson the next day several times and left voice messages. I wanted to add to the original order. Never heard from her. So I cancelled the order. Had to go thru hell to get my deposit (over $3000.00) back. Got promises from the VP. Yet to get the check. Called several times (the VP's cell and office) never got a call back.

Getting my cabinets from another company - superb service. Will not use Closet World.

Be aware that you pay half up front and the other half is charged to your credit card the day of installation. However, my one-day installation took seven weeks and they had my money all that time.

Bottom line: do not use Jill ** as your designer. She designed a desk that hit me at my collar bone (obviously a design mistake). When I stopped the installers, who said they knew it was wrong but they "just are the installers", and called Ms **, she said, "What is wrong with your chair?" She just won't take responsibility for her mistakes.

She also designed a desk top that was 18" deep. When I questioned her design on the first day she was here, she said that was a normal depth. Guess what, my printer would not even fit on it. It looked like a ledge. The only positive was Michael, her supervisor. He came and looked at it and realized it was not functional for me. He made it right.

I reversed the American Express bill and after they finally realized it, a "yes man" named Michelle offered me 50 and then 100 dollars for my inconvenience (of seven weeks?). I refused to continue the conversation. A few days later, Michael called and did give me 300 dollars back.

I would suggest that you have Michael, and only Michael, design your office/closet, etc.

Use Closet World for two walk in closet in my house. Never ever use these guys again, it is an absolute disaster. Customer service is non existence and they are rude. The installation was suppose to take 4 hours (according to sales Lady - Karen). The installer arrived at my house at 11:00 a.m, and left ad 10 P.M and the work was not complete. The company had to re-make a few parts that were mis measured and second appointment was set. The installer comes with the new parts, but the doors all all scratched up and had to cut my existing shelves in half to make other shelves out of it. 3rd appointment was set and the installer forgot to bring some parts.

4th appointment was set, but when I called Raul the Customer Service person, he rudely tells me that they can not make it due to another job that is taking longer. He did not even apologize and wants to set me up for a morning appointment and tells me that I should take off work again for the 5th time. All this time he offers me $50 and I told him what he can do with his $50. I asked for his Supervisor, he said Steve Fata. He was not available to talk to me at 2:30 in the afternoon. Please DONOT USE CLOSET WORLD.

When designer Dan ** came to design my desk, I told him to make the counter top's width as 23", but he wrote in the paper 20". I did not look at the paper when I signed it because I had told him many times to make the width 23" or exactly like my old desk.

Then, finally, when the guy came to install the desk, the width of the counter top was 20". I would like to request your company to replace the counter top to the way I requested it. It was missing two doors and I was told that someone would come back and complete them for me. When the guy installed the bookshelf on the desk, the shelves did not fit perfectly on the counter top and there was a big gap.

I used Closet World for my cabinets in my garage with no problems, but of course that was 12 years ago! Boy, do things change. My husband and I decided to surprise our daughter and do her closet for her birthday. When you spend that much, you expect to get half way decent customer service. I stayed home from work to meet the installer. My window of time came and went! I didn't get a phone call until 30 minutes after that they were running about 3 hours late! Do you think they knew that during my window of time?

I called to talk to the supervisor Raul ** and he pretty much just blew me off, saying that sometimes that happens and asking if I wanted to reschedule. Really? After I took off work and waited all day? I told him I wanted to cancel because I didn't want to do business with them and he said, "Then, you are going to lose your down payment." They get your money and think they can just treat you in any way they want! They have you over the coals. After I calmed down, I told him that I had to run a couple of errands to please give me a courtesy call 30 minutes before they arrive on my cell, and he said, "Okay." I got one more call telling me that they were even going to be an hour later!

Well 2 hours later, while I was out, my daughter, who is 17 and needs her room to get ready for a school dance, calls me, panicked because the installer was at the door and she just got out of the shower so she couldn't answer the door. I had to call and tell the secretary to call the installer and have him wait for me. I was only 2 minutes away and fuming! I told the installer that he was supposed to call me before he arrived and guess what he said? "Nobody told me to." Surprise, surprise! Running this late, they send 1 installer? By the way, it is 7:30 p.m. My window was by 2 p.m. Needless to say, I could have worked all day. Our designer was Maureen **. She was very nice, but told us the installation would take about 1 hour.

My husband was out of town so I had to sit here with the installer until 10:30 p.m. One of the drawers ended up being the wrong size and 2 of the shelves were scratched so it didn't even get finished! I had to call Steve the higher up supervisor. Instead of offering me money off or something, he says, "What would you like me to do?" He did give me $50 off. That was not enough; not even close! Where is the money for the day of work which I didn't need to take off?

The stress I went through was not worth it. I will never use them or recommend them, ever! Do not go with them. They will treat you like garbage and you can't get out of it! Closet by Design is the same company. Please do your homework and read complaints.

A support shelf broke when putting three items on it. I put the same items on another shelf only supported by little pegs in holes and it is fine. I was told by Mr. ***** that the warranty did not apply because "excessive force was used." How could "excessive force" be used when the items are fine on an unsupported shelf? Would not give warranty coverage. I was told to pay $120 service fee. Extremely rude and obnoxious on both telephone calls to his offices.

The salesperson mismeasured one section and I have to wait a day for my closet to be completed. The installer quickly reordered some shelving and wallah. I love my Closet World closet. I only had to wait one day for a corner section to be completed. I am very pleased. Thanks Closet World for your quick response.

I have a concern with a business that I have been dealing with for the past couple weeks. The business that I have been doing business with is Closet World. My first step when I started to deal with this business I called and set up an appointment for an estimate. This was the first problem Closet World called and switched my appointment with out talking to me instead they called my home and told someone from household instead of talking to me in person.

Once we settled that we final came up with a layout with the designer. This is when the real problems started, the installers once again called my home and did not speak to me and set up an appointment to show up. When I first made the appointment, I set it up for a morning appointment. To my understanding, a morning appointment is between the hours of 8am to 12pm.

After I called that night and left a message, no one returned my phone call so I called that morning. I finally talked to a Closet World representative and she told me that my morning appointment would be priority over all other appointments. Every couple hours that morning, I called in to check on the estimated arrival time and I still got no where. So finally, I asked to talk to a supervisor and he also ensured me that the installers where on there way and he also told me my appointment would be first.

About 2pm, the installers finally showed up. I asked the installers if I was the first appointment and they told me no, they had a stop somewhere else before they came to do my install. Which this meant the supervisor lied to me. What kind of management is this? Now I had to take the whole day off of work, so the installers could finish the work.

The next concern that came up was I had to pay before the work even started. I did not understand this policy because I had already paid a deposit and I was told when the work was done I would pay the remainder. The biggest problem of the day was two of the cabinets came in the wrong size, so the job was never completed a 100 percent. So the next day, I was checking up on my credit cards that I had paid with Closet World to find out that one of my credit cards was charged twice. Instead of getting a follow up call for customer satisfaction or any other concerns with the install, I received nothing.

So now, the next day I had to run around trying to call the right person to get the problem fixed. Since some of the cabinets were wrong, I wanted to switch two of them to different sizes. Instead of fixing how I would like it to be, they want to charge even more to change the sizes. At this point, don't you think that I have been through enough and that they need to make it right, if they want my business again?

If I had to do it all over again, I would never have used them had I known of or did my research with this company. To start, the designer tells you what you want to hear, and then draws a plan that's not what she stated. This leads to the installation process. First thing is they asked for the remaining balance before they do the work or they don't do it. That's the installation policy but no part of the contract states that. The installation supervisor called my wife on her cell phone at work and starts the conversation with, "I hear there's a problem with the check." Not even addressing my wife 1st or ever used her name. How unprofessional. He insisted my wife drive an hour to bring the check to the house before they would start. My wife's response was click!

Bottom line, I wrote another check to complete the job. At the end of the install is when I realized it was nothing like what the designer described. It looked like they got some bookshelves from K-Mart (nothing against K-Mart) and screwed them to my walls. This was what we got for over $3,000. I refused to sign the completion form until I got what the designer promised. After almost an hour of phone calls back and forth, and speaking to the District Manager (so he says) Steve **, I noted the discrepancies, agreed to another date for more install, and sign their form. After the installer left, and talking with my wife, we decided to stop payment on the check and refuse anymore service. After informing them of our decision on Monday (install was on a Friday), this brought out their real professionalism.

Again they proceeded to bother my wife at work by calling her cell phone constantly only leaving 1 message after the first call. After 8 calls in about 35 minutes, my wife turned off her phone. I then took over the phone dealings and had my wife's # replaced with mine. After several phone dealings with Steve ** again, we were threaten with a lien against our home for the balance, and was the same threat on our answering machine at home. When he realized I wasn't easily bullied, he actually called me out. When someone says to you out of the blue, "I'll meet you in person anywhere any time to deal with this face to face", that's calling me out.

How professional is that of a District Manager. When I told him I was 6'3" 280 lbs, he said he meant to meet and talk. After he agreed to come back out and further design our closet to meet our needs, I agreed to pay the balance. To end the story, our closet looks more like what was described by the designer, but no where near worth the money paid.

This is the most unprofessional customer service, lies about installation time, doesn't keep the appointment and then would not offer to reschedule when they show up late and it was to take until 7pm or 7:30pm to complete the installation. The installation manager did not care if I was upset, did not offer another alternative, just take it now or see ya later attitude. I am requesting a refund as they left my closet with baseboards off and totally empty. The manager said we can't get a refund too late!

I would recommend you select any other company for any closet work other than Closet World. Check the other complaints on the internet and see how they do not disclose important facts about if you had more than one clothes rod they charge you extra, or they don't repair or fill holes in walls and they certainly don't disclose they will be working past normal business hours (5pm) or shove it customer. Beware. This is a bad company! They refused to reschedule a time to install the new closet and refused to refund my money when I asked for it. They left with my base boards, ripped off my wall and no reschedule for appointment and not willing to refund my money. Nothing.

We recently had the most horrible customer experience with Closet World. After moving into our recently purchased home, we are still living out of boxes because of Closet World. If ever there was a pissed customer, I am one. As customers, we feel used, frustrated and left hanging. Having moved into a newly purchased home, we decided to custom design our closets in the house. The sales person (JT) was the convincing liar and misrepresented and misinformed us, got contracts signed without going over the options (in fine print - such as option to have backing or not). Unfortunately, we were not diligent to cross check what we were signing and are now left with a total mess on our hands.

The installation workers came to install, never went over what outcome would be or go over the fact that there would be no backing and all of the prior closets ripped out damage would show. They installed the closets and left. Bottom line, there are no backings, part of the closets are missing and the job is shoddy. We are $8000 in the hole and our calls going completely unheeded. The management is showing no interest to resolve in spite of repeated contact. The person who sold this (JT) is the worst. He does not answer his phone and cannot be reached. I cannot imagine how these guys are in business. These guys are going down. Anyone interested in suing these guys, send an interest email with your complaint. I want to stop these guys. Period! I am looking for a class action lawsuit against these guys. Bottom line, other customers will not have to endure such pain and frustration. Let's band together and take them down. Any interest email? I am in the process of filing a suit.

I had closets installed however the designer did not measure correctly and the closet was not what I ordered. The installer called his supervisor Byron and told him the closets could not be installed according to the disign. I spoke with Byron and was told the only option that I had was to install them anyway. I asked not to have them installed and have another designer come out and remeasure. He said this was not an option. The installer specifically told me that the measurements were not correct and also told Bryan the same thing. Byron said they would credit me for the portion that could not be installed. I cancelled my visa card for the 823.00 final payment then would pay the adjusted amount. However closet works was not able to take the money out so they used the credit card that I originally used in March for the deposit. I did not authorize them to use this card for the payment. I have the delivery sheet showing the card number that I had authorized them to use.

I don't have much to say about Closet World that has not already been said, but I'm glad to find this website. I have been trying to get a quote from the Closet World in San Diego for some time. I guess they don't want my business. I am not sure how companies like this stay in business in this economy or any economy for that matter. I cannot even get a bid, after calling the Rep. and the company several times, I just kept getting excuses. I can't imagine what it would be like to deal with them after I signed a contract and give them my money.

My wife wasted 3-4 hours of her time meeting with the Rep. just to design and discuss our needs. This job is going to be $15-$20,000, apparently, this is not enough money for them to even bother with. I am so happy that the sales person did not get me a bid. I'm confident she saved me a lot of grief and frustration in trying to deal with this company. I'll be sure to keep my out to see how long before they file BK.

Designer Sasha Barnes came to my home to measure for a closet and entertainment center. She designed the closed and came back a few days later to design the entertainment center.

I purchased the closet for $1675 and gave her a deposit. For the entertainment center,she quoted me the 'best' price of $5127 after calling corporate to negotiate. I explained that I wasn't ready to commit to this, but would give her a deposit if it were refundable. She said I could put the project in 'pending status' and cancel the contract within 3 days. So, I wrote her a check for $1025.40. This was on a Saturday.

On Monday, the $1025 check had already cleared my bank--before my right of refusal has expired. The first check I wrote for the confirmed order still had not hit my bank, even though it was written first!!!

I was waiting on a job offer that did not happen, so I called Sasha on Tuesday to tell her I would have to cancel and get my deposit back. I had until Wednesday to do so. I also expressed my shock that they had cashed my check before the 3 day time period. She did not call me back until the next day and told me that the deposits are usually cashed in this way, and that I should just keep the order in 'pending'.

My husband insisted I get the deposit back. We left several messages for Sasha, and I called Customer Service who informed me there are no refunds. When I stated that I told the designer my situation up-front and attempted to cancel within the three days, customer service told me to talk to the designer. The designer did not return calls. Finally, when we got her on the phone, my husband had to forcefully tel her that she is the face of the company and she needed to handle the situtation and return the desposit. That was over a week ago,with no return calls and no follow-up.

I would not recommend this company to anyone.

I ordered custom storage cabinets for my patio room, in addition to a pantry cabinet for the kitchen. My order was taken by the designer Kathy. At the time of the measure the designer was informed that I did not want the cabinets mounted to the walls. This is a manufactured, custom enclosed patio. Kathy spoke with someone in installation and told them that I was requesting the cabinets to be free standing and not mounted. This apparently was doable and the order was written. A delivery was scheduled for Friday 8/28. I was told that the delivery would be confirmed the day before. Needles to say I did not receive a phone call, so no one was home. I called the company and was told the delivery would be made that afternoon, I explained to them that no one was home for the delivery due to lack of confirmation. I rescheduled the delivery for 9/11/09. I received a call from the delivery department on 9/10 after 4pm stating that the delivery would not be made because they cannot delivery cabinets that cannot be mounted. I was told that it was liability to the company and if a earthquake would occur the cabinets could topple over. I was in complete disbelief.

I contacted the designer via her personal cell phone and she assured me that this was not the case and that she would contact the Manager or someone else at a higher level of authority and that she would contact me the first thing Friday morning. Well she never called. I contacted the office and was told to speak with Dorian. He confirmed that the cabinets were not going to be delivered and it was a liability to their company to do so. After ending our conversation, I was contacted by the distrubition Manager Ken who apologized and informed me that the order should have never moved forward once noted that they could not be wall mounted. He then proceeded to tell me that the order would be cancelled and that in order to process the refund, he needed my signature on a cancellation document. I ask him to have the designer come out with the form for the signature and as nice as she was to take the order, I have not heard from her nor has she contacted me with a apology. So, here it is a week later and nothing from this company. So I phoned Dorian today and was told that Ken sent me a letter and the form. A copy of the letter was faxed today and I am to expect a full refund in 7 to 10 days. This is just another example of poor customer service and I personnaly would not reccomend this company to anyone.

We have ordered a custom closet in May. The first installation attempt was performed in early June. Some of the components were incorrect and the new installation was scheduled for later in June. In the mean time, we have realized that the drawer lock which was ordered was not installed.

During the second installation attempt, the doors of wrong size were delivered and the workers realized that drawer rails were incorrect and reported on that, and scheduled the third installation for a few days later to repair the drawers. However, different technician was sent and they did not have the information on the rails. This technician realized a different problem with the locks and had to reschedule and also ordered cleaning and hole caps, and rescheduled the fourth appointment. In the mean time, the information on the rails was lost and the fifth appointment was scheduled. After taking the fifth half-day off, I realized that this appointment was never entered into the system. Rescheduled the sixth appointment as of now. I would like to point out apparent complete miscommunication within the technicians and managers costing lost time and frustration.

My wife and decided to go with Closet World after Irene, the sales person came out and offered us a decent deal on three closets. My wife took off a Friday from work to be present during the installation. One installer shows up at 4pm on Friday afternoon to do three closets. I was expecting two or three guys.

Next I get a call from my wife and she says the installer tells her that there is an extra cost of $50 dollars to remove any rods and support from the old closets. Irene guaranteed me that all costs were final before we signed anything. She said if you like you can remove them before they get here or they can do it, but swore that the price was the price. So I call Raul and wait on hold, the operator tells me he's on another call, so I wait and wait and wait. I called back three times and left messages for him to call me.

Then I call my designer Irene and expected her to call me back. NOTHING, no return calls, nada. It is the worst example of customer service I have ever seen from anyone. I don't even care about the $50 bucks; to me its about standing behind your product and these people were invisible when needed the most.

It's now a week later after the installation, and nobody from Closet World has returned my calls, nor called to see how the installation went, to see if we even liked the product. If I had only read ALL the complaints about this company, I would never have given them my business. Save yourself the headache and go with somebody else.

This morning, 15 June 2009, was the fourth appointment. Again, did not have all the materials and was not prepared for what was supposed to be done. I called installation department, again, talked to Dorian, again, and said I wanted desk returned and a full refund. Of course there was silence and the usual "I'll have to talk to my boss". In the meantime, the installer took more measurements and insured me he would make sure desk was done properly if I made another appointment. I am now set for 2 July 2009. This has been a nightmare and I regret ever contacting Closet World. Poor quality, poor preparation, poor customer service, poor everything. I would NOT recommend this company to anyone.

Raymond Shadwick, a representative of Closet World, lied to my wife and I on at least two occasions. 1st, he told us Closet World manufactured their own sliding mirror doors. They don't. They use the cheapest Contractors Wardrobe doors available. Raymond Shadwcik also lied to us regarding the internal mounting system for the five closet organizers we purchased. Shadwick told me the organizers would be hung on a bracket that would be screwed in to wall studs. That didn't happen. When I complained about these issues, I was told oh well, sorry but you probably misunderstood the salesperson. Right. Dishonest sales person, Raymond Shadwick working for a dishonest company. Don't do business with this sales person or this company.

They misled the clients and the installers. I did my job I took my time and made sure my clients were happy even through the supervisors would constantly call me to get to my next stop. I would finish my job. I am happy to be out of there.

I have been pleaded with injuries for the last 3 years on 11/28/08 I cut my thumb and was supposed to be on modified duty they gave me a helper and more work in which my helper had to do most of the work. Then on 1/15/09

I came in to work and they had me clean out my van and then called me in the office and terminated my employment the reason given was for being tardy which I don't deny.

Product placement & installation was misrepresented.

Just found this listing today. We had Closet World do our home office a few years back, and it still makes me sick every time I think about it.

The sale price was astronomical, but they offered a 50% discount at the last minute to get the deal. Still too much, but we agreed anyway. Dumb move. The plan was for wall cabinets on one wall, two lateral file units, two tall bookcases, assorted desk drawer units, some under-the cabinet lighting, and a huge amount of formica countertop tying it all together into two separate work areas. The sales person was very nice. For the money we paid, I had expected competent people, installing quality, factory-built products.

Then the installers showed up, in a broken-down van that leaked on the driveway. The two fellows, who spoke almost zero English, looked like they had little or no experience in these things. They assembled, very incompetently, plastic-coated, particle board cabinetry the likes of which you could buy at any home improvement store for pennies on the dollar, compared to what we were paying.

Now I'm no Bob Villa, or Norm Abrahms, but I do some woodworking as a hobby, and I know more about it than most folks, and they did an awful job of it. I was home on vacation, recovering from surgery, and I was stunned to find out they had no intention of tying any of this hardware to the walls, except for the upper wall cabinets.

They planned to screw it all together, very poorly, into one big loose mass, lamely standing on pathetic legs of particle board, some with exposed raw edges. When I asked about this, they said this is how they do it. Their boss verified that was their policy. I ordered them off my property, after making sure they left all the incompleted bits and pieces behind.

While recovering from surgery, I assembled the remaining units, dismantled and rebuilt what had already been incompetently assembled, devised my own mounting system and tied it all to the walls, and together. I assembled the massive formica slabs together and installed the tops.

In short, I had to undo what they did badly, install it all myself, pay for the hardware to properly anchor it all to the walls, and ever since then I am disgusted to think how much we paid for what is essentially a load of crap.

Additional expenses to buy hardware to anchor it all to the wall, including but not limited to angle braces, plywood, screws, glue, etc.

I'm not looking for any money back. ... I just wanted to vent my frustration, and more importantly, bring to the attention of others what a over-priced, incompetent organization Closet World is. I would warn ANYONE to steer clear of Closet World, and every time I see one of their TV ads I want to kick a hole in the TV screen.

I made an order to have my garage done and some mirrored doors for my bedrooms. I put a little over $1000.00 down and thought that I would be able to complete payment in 90 days. It has been well over 6 months and due to the economy, unemployment in my family and a series of many other crises, I will not be able to continue with the project.

At the time I made my order, if I understood it right,the designer, Denise Ramirez, stated that if I canceled, I would only be able to obtain 1/2 of my deposit. Well, now that I realize that I need the refund to pay bills, I have called twice during the week of 12/8/08 to request a refund. During my first telephone call, I was told that there would be no refund at all. I requested to speak to a supervisor and was transferred to a voice mailbox where I left a message explaining my problem and my request for at least a portion of my initial deposit. No one called back, so I called again and was told the same thing and again, I requested to speak to a supervisor. The same thing happened and again, I left a message that explained my situation and a plea for a partial refund.

To this date, 12/16/09, I have not received a return telephone call from anyone acknowledging my request. I just want to know it there was any way I could receive a refund of any part of the deposit I paid, as I have not received any products or installation. They did come out and measure, but the measurements were free. I appreciate any help you can provide.

I had a bedroom closet installed. They scheduled installation October 2, 2008. October 2 came and when I never got a call, decided to call and inquire as to what time the installers are coming. Customer service informed me that I am scheduled October 13, 2008. I informed them that the paper that I was given indicated Oct 2. They said that their computer indicated October 13 and that was the end of it. I had to miss work so that I could be home that day, and they didn't even offer to give me any discount or compensation for my missed day of work. I called Amy who was the designer and she promised to call me back. She never called back.

October 13 came and my closet was installed. Two doors were damaged so they said they'll be back October 20, 2008 to finish the doors. I called and talked with Robert and Raul that there were 3 doors missing and not two. They have the drawing in front of them and they agreed that 3 doors were missing. Then I asked if I could add an additional door to the bottom of 1 shelf. Raul said it wasn't a problem. When I asked how much will they be charging me, he said none. I then said, why thank you!. October 20 came and the installers came with 3 doors and not 4. I talked to Raul and he is now denying that we discussed an additional door. And that he will be charging me $120 for the installers to come and add that 1 door. I even reminded him of our conversation but he completely denies it.

I am very angry and disappointed. I paid my dues. I didn't even hassle them with the price. They give me false promises and won't even rectify it or offer any compensation for it. I don't think I got the service I paid for.

He asked that I come to their factory in City of Industry and pick up the rod. I told him I live in San Bernardino and do not drive so this would not be possible. He said the only recourse he would offer me was a fee of $100.00 for someone to drive out with the rod, measure,cut it and install it and charge me an additional fee of $14.00 for the rod itself. I asked to speak to Mr. Fata's supervisor and he told me there was no supervisor above him so I'm assuming he is the owner of Closet World.

I told him I would be sure to tell all my friends about the poor service.

I was forced to pay a fee of $114.00 becsuse Closet World was unable to mail the replacement closet bar I requested

Closet World came to install our master closet for a price of $3700.00 yesterday, July 22, 2008. My husband, who is a contractor, and I were both home. We, periodically, checked on the progress. At one point, we noticed that a nail was sticking out into one of the shelves by, approximately, 1/4 .

It not only ruined the nice finish of the piece but there was no way to put clothes on that shelf because they would get snagged on the nail. My husband brought it to the attention of the installer; the installer apologized and said it would be fixed. Unfortunately, we didn't examine all the shelves carefully because there were about 25 nails sticking out on almost all of the shelves.

They were put in AFTER my husband pointed the 1st nail that was sticking out to the installer. It was as if he just had 1 1/2 nails and not the 1 1/4 inch that he needed so instead of stopping the job and going to get the properly sized nails, he just kept going. When we realized it this morning, we called the installer section of Closet World and were told that we would need to speak to a supervisor named Andy. This is out of the Carlsbad, California office. Andy called us back and spoke with my husband.

My husband explained the situation and asked if he could fix it himself because we scheduled the carpeting to be installed today. My husband asked for something to plug the holes after they were replaced so that the finish wouldn't look horrible. He also asked for a 20% discount for the time & trouble this caused us. Again, my husband is a contractor. He was told there would be no way to get that much money taken off of the bill.

My husband tried to settle it by saying that we'd accept 10% taken off the bill because he would have to have one of his guys spend the time retracting the nails, putting the tape or whatever they provided to hide the holes in the finish, put in the properly sized nails and it would never look as good if they had done the job correctly the first time. I was very upset. This was going to cost us money by having one of my husbands men taken off a job to fix their mistake. He was told that there would be no way to have that much money deducted from the bill. Andy told my husband that he had spoken to the installer and the installer had admitted that he had used the wrong nails. Andy, the supervisor, said he'd think about $200.00. Mind you, we spent $3700.00 on the closet, we cannot use that closet at all because our clothes will be snagged on the nails and we are having 6 guests come to visit next week. Andy said that we would have to speak to his manager, Mike Kinsey. Mike Kinsey would also not try to negotiate to resolve the issue so my husband threw up his hands and said that they would need to send a man out to check on the damages, disassemble the whole unit and then bring in all new wood to fix their mistake. Mike Kinsey felt this was the route to go. He couldn't tell us when he could send someone out to look at the problem or when he could re-schedule the installation. We are now just left twiddling our thumbs.

It's going to cost Closet World way more money to have men spend time taking the whole thing apart not to mention the cost of the new material. The 10% we initially requested, we felt, was fair. My husband asked if this was how they regularly dealt with their supposedly valued customers but Mr. Kinsey didnt have a comment. I am appalled. We now have to wait for indefinite amount of time; whenever it is convenient for them to come to see the problem, have all new materials ordered, which we were told will take at least 2 weeks, and then we'll have to schedule a time for them to come to re-install. I will never use Closet World again. I will be telling all of my friends about the problems incurred and I am hoping that others will see this complaint before choosing Closet World. There are many other companies who are dying for work in these troubled economic times.

Hi I read all these reports and decide to write in also telling my story. As the son of a former Closet World employer I could assure that all these accusations seem pretty accurate. I tell you this after listening to my father tell me about his 10 year work experience as a supervisor, unfortunately one of the persons most of these people might have talked too.

Customer satisfaction has been a big problem for this company. So much that my father decided to quit his job there and start his own business doing the exact same thing with the exception that we also do kitchen cabinets, a trade that my father picked up many years before working for Closet World. Business has been going good even with zero advertising; maybe because after a lower priced well done job people like to tell their friends and family about you!

we ordered 2 closets for our master bedroom. The price was 4800. they originally quoted 5100 but after telling them the price of the competition, they said that they can not match that price but can give a 300 discount to make us happy. The job was set to be done on April 19th. We had mentioned to them that we need this to be done in one day because we are busy on weekends and it is hard for us to schedule weekends and during the week we work. The promised it would be done in one day.

Today is May 5 and and after coming 3 times to our house, the closets are still not done. Meanwhile all of clothes have been all over the house and it has been hard to live like this! The measurements were done wrong to begin with, things that a designer should take into account ( such as doors to attic or doors to tub), were not taken into consideration. At the end of it all, what they have given us,is a closet that no longer is to our specification and they gave us less and charged us the same( one of the closet is now shorter than promised and one closet is giving less space to hang clothes), have things missing ( such as the extra things we had ordered- like a hide away drawer or telescoping rod), and walls that are damaged in our house , not only in the closets but also in the hallways when they were brining things to the closet from their car. The quality of the material used is very cheap and does not resemble the pictures in the catalog and looks like something I can buy from Home Depot myself.

Every time they made a mistake we would fax and e-mail pictures to the manager to try to help him figure out what he could do to fix the problem. We were of the mind set that they are obviously incompetent and since we want out closet fixed, even though we have spent this kind of money and should not have to do his job for him, if we want this done, we needed to help. However, after all that time and energy, non of the modifications was ever discussed or even presented to the installer so they would show up with wrong things again. I am not sure how these people have any business or make any money doing things wrong all the time! Actually I do..they over charge and gouge people so they can have money to cover all their mistakes. We will see...maybe they will pull it together and deliver everything to us by this next weekend, but I am not counting on it!

Loss of wages for every weekend having t stay home for these people to come and make things right. Less closet for the same price. Damage to walls. Time that was wasted! Aggravation, head aches, and inconvenience.

What I talked about with the designer and and what they brought in didn't match. In order to make it cheap they put a 12" deep closet in 24" space and cut down the size of my closet in half.

When I told them the product looked ugly and cheap, and doesn't deserve the amount of money I spent they told me they can't do anything about it. They said if I didn't want it they would keep my $600. I should have read the consumer reports first before I dealt with this company.

The designer was supposed to come on Monday at 5:30pm. At around 6:30pm, I called to ask what was going on. They weren't sure and apologized by offering me 10% my quote if I rescheduled. I rescheduled for Wednesday, same time... same thing.

The first day their installers showed up,they had no clue where and how anything went. My wife was very busy with contractors, painters, plumbers, electricians and all the things that go on during a re-model. By the afternoon the installers gave up and left. I was told by Closet World that there would be an installer at my house that Monday, first thing. Well nobody showed up! I called to find out why, and nobody had an answer. Finally someone showed up at 2:00.; he was pulled from another job. By then the day was wasted, and I lost a vacation day waiting around.

The following week their installer showed up and told my wife that he would be back on the following Monday. Well Monday comes and again no installer, and I lost another vacation day. I called and was told that installers cannot make up their own schedule. When was someone going to tell me this? How long should I have to wait? So then their installer was going to be at my house on Monday, and he had NO other installations that day and was going to be at my house all day. I took another vacation day from work. The installer shows up at 1:00. They had him do another install before he came. At that point we had been lied to many times and had no other choice but to cancel the order and return the merchandise. This was a $2900 job.

I had a computer desk installed. They had to make it twice due to measurements being all wrong. The second time it was still wrong. It looks horrible--uneven doors, holes covered with caulking (holes shouldn't be there). The laminate now coming off doors, and Closet World will do nothing for me. They cancel all appointments made with me.

We paid $3000 and hate it.

Ordered two closets to be installed in a new condo. Total cost of almost 9000 dollars. One was a small closet with not space. The other was a walk in to be done on a more premium level. I went with them because they could do the install within my time frame. After I ordered and paid half...they told me it would be much later than I expected. I could not be there because I would be traveling. I allowed

He left a giant mess. The homeowner's association called to complain. He also left a big mess in the bathroom and never bothered to tell me. By the time I came home a few weeks later, the place really stunk.

The small closet was fine...drawers are very small but it is okay...not a good value for the money but okay. The big fancy closet was disgusting. All the drawers showed the white seam from the laminate against the wood grain. None of the extras had been installed, but were sitting on the shelves. The shoe racks were so loose you could wiggle them around. They were not properly alligned. This for a closet of over seven thousand dollars.

I called...no one would come to see it. They did send a service man to upgrade so that I would not have to look at the laminate seams. I was charged another nine hundred dollars for this repair and replacement of drawer and door fronts.

Hired this company to install closet organizers in 3 bedroom closets. The product is of poor quality, chipped, cracked, dirty, and uneven installation of drawers. Company provides poor customer service. Installation scheduled for 11:00 AM. Showed up at 4:10 PM. Installed 1 of 3 closets and left. Told they would call back next week.

Do not want remaining two closets installed with bad product. Would like FULL REFUND (otherwise replacement of product with better quality).

I've ordered to have some cabinets, a computer desk, and sports racks installed in my garage, but they did not complete the job prr our agreement/contract. The installers did not show up 2 times, and have not heard from anyone from their company. I repeatedly called them so that they finish the job, but each time, the installers don't show up. I called and left a message to the District Manager, Gary C, but he never returned my call.

I got so frustrated tnat I filed my complaint to the Better Business Bureau. Only then, that the manager, Gary C immediately returned my call the next business day. He thinks his solution to my problem is me to make another appointment with his installers. We've already done that a few times. What good does an appointment do when their installers won't show up?

Closet World was supposed to finish the job in one day but did not do so. Came back three times and still did not finish the job. They knocked a hole in our wall nowhere related to the work area and just left. Collection unthorizedly charged our credit card the full amount when the job was not finished.

The product that was delivered by Closet World to our home for installation on 8/31/06 was not consistent with what was represented in the company catalogue. No sample was shown by the salesperson. Installers, due to a language barrier, were unable to address issues related to the quality of the product delivered when questioned about its substandard nature. No installation occurred. Customer Service demonstrated no consideration for consumer satisfaction. We demand repayment in full of $692.50 by September 8, 2006 at 5:00 PM Pacific Standard Time. Failure to do so will result in legal action.

The short version of a very long story is that Closet World failed us in almost every respect—and then had the audacity to demand full payment. Closet World promised to install closets for us in one day -- on Aug. 26, 2006. We made a partial payment and deposit. One month and three visits later by its workmen, only two of the three closets actually worked. Drawers on the third banged into the wall when opened.

After promising to schedule a fourth visit, Closet World simply abandoned the job without notification or legal excuse, in violation of state law and our contract. Months later, despite a contract stating that final payment was due upon completion and installation, Closet World attempted to bill our credit card almost $1000 for work it never did. We disputed the charge and after an investigation, the credit card company voided the charge as unauthorized and unjustified.

Even in possession of evidence that it abandoned the job and violated our contract, Closet World willfully and knowingly continued to pursue the balance on the contract for work it never did. Ultimately, Closet World extorted half the remaining debt from us, using threats of a lien against our home, damage to our excellent credit rating and of turning the alleged debt over to a collection agency.

We paid $1800 for three closets and only two of them function as promised. Frankly, knowing now the grief this company has caused us, we would not have accepted their services even if they were free. At a minimum, we should not have paid the roughly $500 amount extorted from us after Closet World violated its contract. Given Closet World's egregious conduct, a full refund seems fair redress.

An unlicensed designer came to my home, measured for built-in closets and shelves for my walk-in closet. Misrepresented quality of material, measured incorrectly, and left-out materials. A revised plan was drawn-up by a district manager, Joe P. I signed and dated this. The installers came to my home, destroyed my closet with a sloppy tear-out. They used the wrong plans and had the material for the wrong plans, and installed this mess. This left me with destroyed drywall exposed, closets to large and too small,missing shelves, drawers, etc. They stated they never received the revised plans from the designer.

I told them I want my deposit money back and to come and take the "junk" out of my walk-in closet. Joe P told me, "that was not going to happen", as Genie, the designer's manager told me as well. They demanded that I fax them the revised plans, as they did not have them and wanted me to prove that there was a revision done. I did fax these in hoping they would refund my money and remove the mess they had done. They will not cooperate with me in refunding my money.

They have $888.00 deposit of mine which I want refunded. After reading the horror stories and finding that they have numerous complaints and disciplinary actions from the contractors license board, I told them I did not want to give them another opportunity to come into my home and cause further damage/problems. The installers destroyed my closet leaving holes and damaged drywall on every wall. The material is junk, and does not belong in a 1.8 million dollar home! The clothes from the closet and other items are laid-out all over my home office where my business is on hold until I solve this issue.

Contracted them to install closet organizers/garagecabinets/entertaiment center. Job was supposed to take 3 days to complete, $11,000.00 total was paid to this company and it has been 4 months and the job is not fully completed. Many discrepancies in the job performed, Not impressed with the quality of materials and workanship. Several days of work have been lost by us, to accommodate for sheduled appointments which they did not show up for. Numerous calls have been made to address issue,s District manager to call me back to resolve issue and has not returned my calls. Office personnel very rude, poor customer service.

We entered into a contract on September 30, 2004 with Closet World. They were unable to install our closet organizers unitl November 10, 2003. This was well beyond the 20 days specified in the contract. Closet World installed incorrect drawers and shelving. The drawers installed won't open because they won't clear the existing sliding closet doors. The shelves and frame are crooked and not the rounded edged we ordered. They have installed straight-edge shelving which is a cheaper product. We are not satified with the quality, workmanship, and product itself. It is not what the sales/design person represented it to be.

We refuse to sign that the work is complete since it has not been installed to our satisfaction and understanding. We contacted New World numerous times by telephone but they have been unresponsive. We sent three certified mail letters to New World and they still have been non-responsive. Last week New World Tile sent a letter demanding that we send them the remaining balance owed or they would take legal action against us and report our account to Experian Credit Bureau. We sent another certified letters stating that we will pay the balance due upon satisfactory installation of the closet organizers according to our understanding and satisfaction.

They still have not responded in writing or by telephone. We just got another letter yesterday from their collection department stating that they are taking immediate legal action against us but as a courtesy are giving us ten days to submit payment in full. What legal rights to we have to prevent them from threatening us, jeopradizing our credit, and/or placing a lien against our home?

The total cost of the closet organizers was $5,500. We paid 50% up-front. The balance remaining is $2,672.50.

Here is the information regarding my unfortunate dealings with Closet World. I will therefore outline what has happened with respect to this charge by them for $3349.00 on 12/10/02. A Home Improvement Salesperson by the name of Michelle G came to my home and designed a "Prestige Office System" for my home. She then went on to negotiate a price and executed a contract for this product. In the State of California all Home Improvement Salespersons must be registered with the Department of Consumer Affairs-Contractors State License Board. Ms G according to the records of the Board is NOT REGISTERED. This is a misdemeanor in California not to be registered.

On 12/26/02, installers from Closet World came to my house to begin the installation. I had to step out for about three hours but upon my return they had already left for the day. My wife and I discovered they had cracked a shelf by over tourqing a bracket, a vertical wall was split down the middle as they attempted to hammer the pieces together (they are machined to be put together this way), and there was a gap in the upper shelf of the bookcases allowing a view of the ceiling. The edges of the bookcases were finished so poorly that if you ran your finger down the edge you could easily suffer a laceration. Also, when the installers left on 12/26/02, they left another person's contract as a receipt for the work they did in my house that day. The installer came in a disheveled manor not having shaved for at least a couple days. These people were careless in their work to say the least.

I tried to call Closet World that night but only the night Supervisor was there - Rudy who said the immediate supervisor (Andreas) of these installers would call me in the morning before the installers returned. Andreas never called, so I called again on the 27th. I also tried twice to reach Ms. G both on her extension and pager on the 26th but to no avail. Finally, I reached Andreas on the 27th at 9:30 AM. I informed him I was extremely dissatisfied with the work thus far. I told him of the above problems and that the quality of the product was not what Ms. G had shown us on 12/10/02. In fact, I told Andreas that I had gotten better kit products at TARGET STORES that I put together myself that was of superior quality to what was being installed in my home.

I told him I wanted the project terminated immediately and for everything to be removed from my home. He told me this was impossible and that not only would they not remove the broken pieces, but insisted that the entire project be completed with the broken pieces and then they would see about replacing them. I asked him if it made any sense to install broken shelving to my walls and then tear it down to fix it. Andreas told me that is the way Closet World does business. I asked him as the Supervisor to come out and look at was being installed, but he said NO - not until the installation was completed. He also said there was no way they would stop the project, cancel the contract, or refund my deposit. You see, he wanted the project completed so that not only would I be responsible for the $3349, but the full amount of $6698!

I recently purchased a closet system from Closet World and specifically asked for a certain upgraded product which was included in the quoted price. When the installer came, they installed the standard product and I demanded an explanation and refused to pay the remaining balance until I received what I had originally asked for. The installer said that he had to take the balance because he did his part and that he would report the problem to headquarters. I reluctantly agreed and contacted the manager at headquarters and the salesperson and explained the situation. The salesperson called me back and blamed me for the mistake and essentially said that she could do nothing and I had to pay more for the upgraded feature when I had already paid for it. She was extremely rude and essentially did nothing because she had already received payment from me.

I am left with a product that I didn't want and essentially overpaid because I had originally ordered an upgraded feature but didn't receive it. The fact that the salesperson was extremely rude after she got the sale proves that this person has poor ethical standards and doesn't know how to conduct business and provide quality customer service. I still haven't heard anything from the manager nor the saleslady except for the fact that I would have to pay more for the upgrade so I would essentially be paying twice for the upgraded product.