Closet Factory

Last year, I had wall units built for two rooms by Closet Factory. They did a good job but there were some unfinished items. I was told that they would return to install doors on one of the shelving units. I also was told they would come back to adjust the shelving unit to better accommodate the floor vents. I have been calling the phone number for the Michigan office for several months and it just rings. This office address and phone number is still listed on the website. After much research, I finally found the corporate office number (not the 800 number) and I am told that that "division" went out of business and thus it is my tough luck. There was no effort made to try to resolve my situation.

The website also states that all installations come with a lifetime guarantee. Does this mean the guarantee is only local? The website does not say this. If it is only a local guarantee, then the website is using false advertising. Be careful. The guarantee is not real!

The negative reviews found here are really unfair to The Closet Factory of New Jersey. I recently had my 4th project done by them. After doing my master closet, my garage, my laundry room and my kid's closets, I had Roberta (a great designer, by the way) come over and design a wall bed for my teen's room since she just went off to college. It came out beautifully. I now have a craft room to use and can still have a bedroom when my daughter comes home for the holidays. The design was great, the price was reasonable, the installers built a beautiful piece and they left the room spotless. The owner (Mike) called over on the weekend to ask if I was thrilled (which I was).

All in all, this company bends over backwards to make sure you are happy and they do wonderful work. I have referred them to at least 4-5 of my friends and relatives and all have had a very good experience. Kudos to a well-run company that "does what it says it is going to do"!

Please make sure you take into consideration as you browse here that there is not a single negative review on this site from the New Jersey Location.

after this, they refused to come perform the job until we pay 100% of the money up-front, although the contract states that we pay 50% deposit and 50% upon completion.

When we talked to them, they refused to fix THEIR mistake and they want us to pay them to come replace the bookshelf, and they want the payment up-front too.

This is the MOST unprofessional, unethical company I dealt with.

I HIGHLY recommend not hiring them for ANYTHING.

I made a deposit on a Walk in closet, for $1600 on November 2nd 2010. The design was made and installation was schedule for December 8th. Well, today is March 17th and I still don't have a closet. They won't even answer the phone or email me. The headquarters in LA, California, claimed that they are not responsible for the individual franchises, and that they are very sorry that I lost my money. I guess that I'll never know what happened. I lost $1640.

I hired the folks at Closet Factory to do my Master Bedroom closets. I wish I had read all of the negative comments on the internet first. They are without question the most deceptive, misleading, unprofessional group of people with which I ever dealt!

I was given the price, signed the contract, gave them a 50% deposit and was told it would be a one-day job with the other 50% to be paid upon completion. The day before the installation, the office called to say that they had decided it was a 2 day job, therefore (per the contract fine print) another 40% of the total was due before installation! I could not believe my ears. 90% payment before a single nail has been driven! I found it to be a very cunning and deliberate move on their part. After speaking with the owner, who is very rude and unprofessional, it was clear their main objective is to get their 90% first as they have no intention on coming back for adjustments or problems.

Of course, it was only a one-day job after all and they never came back to adjust the drawers nor replace the shelves that are too short. They charged my credit card the final 10% without even asking! It is clear that everyone that you deal with has no experience in customer service. They have an "I could care less about you" attitude. I won't go into all the details, but from start to finish (never finished completely), it was the most frustrating and disappointing business experience ever. Do not use this company under any circumstance!

I was to have my closet install in July 2nd. The closet were not manufactured to the design. They had no rods to do a closet install and did not have the proper tools to do the job. They were to return on July 14th to complete the job as intended. Again, they did not show up to complete the job. I have not had closets since June 30th. The job was paid for in full in advance. Never will I do that again. $2600 dollars paid and still not a single closet installed.

I hired Sue from the Closet Factory to design and create a home office for me. I did enter into a signed contract and gave a 50% deposit as they requested. Many changes were made and redesigned after the fact. Every time a change was made, she would get her calculator and punch in some numbers and quote me a price. I had no idea if the price was inflated or not because her prices changed every time I asked for a quote. In addition, I had a coupon from them that advertised 40% off plus free installation and delivery. I do not believe that I received the 40% off of their prices. I requested several times a statement showing the current price versus the 40% off price. I never did receive it nor did any of their statements to me indicate 40% was deducted from the original prices.

They have sent me threatening letters to complete my payment due or they will place a lien on my property and send this to a collection agency, which will affect my credit. In addition, they charged me for items that were not installed. Also, the workmanship is poor and I am noticing many defects as I am living with my new product.

I did a $10k installation several years ago which included an agreement for free service calls if the closets needed adjustments. They will not do the service call without a $200 payment.

Closet Factory of Waldorf designed and built a custom book shelf unit (the unit) in our study. The unit consists of five sections with shelves and backing in each section, flutes in between the sections, crown molding on the top, and two doors at the bottom of the middle section. During the design process, the Closet Factory designer informed us that the crown molding and the flutes will be in wood. We then took her recommendation to place a wood trim in front of each melamine shelf to get a uniform look in the front of the entire unit.

However, when Closet Factory finished the installation, we noticed that the shelves, the vertical panels, the flutes, the crown molding, and the doors are all in different colors. It turned out that Closet Factory substituted vinyl (instead of wood) for the flutes, the crown molding and the doors (which were not on our contract). The Closet Factory person we talked to mentioned that in order to solve the color variation problem, he could either (a) stain the vinyl to match the rest of the book shelves, or (b) replace the vinyl pieces with wood.

Though later after he had experimented staining the vinyl in his lab, he informed us by phone that this option would not work. Therefore, he then asked for us pay one half of the cost to replace the vinyl with the wood. Clearly, Closet Factory knew the problem with the color variation due to the different materials they used, but went ahead with the installation anyhow at customers cost.

From talking to a third party contractor, we realized that we would have been better off hiring a carpenter and build the bookshelves (or other shelving systems) exactly the way we want with real wood for less money. Closet Factory is a scam. They take your money and lie about what they will do, and cannot deliver. Unfortunately, we had to learn it the hard way. Don't waste your time and money with Closet Factory.

Only unhappy people write in. I am happy. I had an entertainment unit and 2 walk in closets done by Closet Factory. From the time I called from the Valpak ad, to the time the truck drove away, I had an A1 experience with this company. My designer, a lovely lady, gave me designs and then oversaw the installation, sent thank you notes, and made sure all went smoothly. This is the greatest closet company ever.

During the entire process, we were never told about the vinyl. Additional problems with the installed book shelves include: [1] The color of the shelves are uneven, some look like not have stained properly - not much at all; [2] The shelves, vertical boards, back cover, doors, and the flutes have different colors; [3] The middle section sags when we put books in; [4] The five arches are much too large and cover most of the shelves, which makes the top shelves useless. We discussed with Mr. Dennis S (DS) on 10/26/09, and DS had an appointment with us on Tuesday, 10/27/09, between 6:30 - 7:00PM to evaluate the issues. He called before 7PM and said that he was running late. He showed up at our house shortly after 7PM.

At this time, it is dark outside. We turned on the lamp in the library. (We had not moved in to the house too long ago, and did not have lots of lamps for each room. One of the lights we had in the room was a short one, which does not provide sufficient light.) We started to discuss the number of problems with the closets. We started with the problem with the arches and the middle shelves, and DS offered potential solutions along the way. During the discussion of the mismatched colors of the shelves, flutes, doors, and the vertical panels, DS mentioned that "When we experimented with the vinyl, we (people at the Closet Factory) all thought that it looked okay, but when the order came in, it did not look as we had expected." (NOTE THAT, this is the first time we have heard the word "vinyl". Right away, we were concerned.) When DS was heading out, we said that "The color mismatch looked a lot worse during the day when we have the blinds open." DS said "Don't open the blinds." (These are word by word recaps.)

After the visit on 10/27/09, the issue dragged over a months. Finally, when we contacted DS, he offered to switch the vinyl to wood, but asked us to share the additional cost (about $1000 on our share). We feel that Closet Factory was doing an experiment (using the customer), which failed - DS admitted it, and that they ask the customer to share the consequence/cost. We had also asked for refund for the entire price we paid, but was told that we will not get that.

The Closet Factory has majorly inconvenienced me by not showing up a total of 4 appointments out of 6. 2 of the appointments the office never called me to cancel and the other 2 appointments I was called either at the very end of the day or the next day to reschedule. My complaint is that so far the installers have come to my house on 2 occasions out of 6 appointments. The service contract states that the Closet Factory "will strive to complete work quickly and with a minimum inconvenience to the customer" 4 Missed appointments is a major inconvenience. Oshie still has not responded to my request and my closet are stil not finished.

Closet Factory's workmanship was good, the installers were tidy; however, there were aspects to doing business with this company that were unacceptable.

First of all, that 35% off coupon you may have received? Forget about it. I was told by competitors that C.F. would never honor it. The CF receptionist insisted they would. She said I didn't even have to present it until after I got a bid to make sure it would be the full 35% off. But the rep, Ty, (who I liked) said his bid already had been discounted and that he could only give me slightly more of a discount. He said the receptionist was new and didn't know what she was talking about.

To his credit I liked Ty's design and we moved forward. He told me the demo would take a day and they'd install in full the next. When it was scheduled for double that time, I was told it was because the job was heavily discounted. Details and materials were forgotten. Ty blamed it on the factory. The factory blamed it on Ty. After calling 4 times to arrange for someone to come finish the job, they finally showed up 5 hrs late and still did not have all the shelves and rods.

My credit card was charged for a subsequent visit without me signing off on it. It seems that this company is anxious to get the job, but once they have it, they are not thorough and the follow up is sloppy. Its more important for them to move on and get the next job. Which is really a pity because I could have referred them to so many friends but after my experience, I would advise them to bring their business elsewhere.

I love the way my closets turned out. My Contractor and my Interior Designer refered me to Sandy the senior designer at closet factory. We met and she assessed our needs in our newly renovated apartment. With her many years of experience and the Custom quality of what Closet Factory can manufacture it was perfect.

These complaints are bogus. I had a terrific experience with the NJ Closet Factory. Their designer Christine cam out and spent loads of time with me - I also had 3 other companies come in...the other companies didn't take the time that Christine took to design a perfect closet for me. Then the installers sean and lubo came in to install. Eveeryhting was great. I had a party recently and two of my friends used the company as well after they saw their work.

Now when I call the number for the Riverside office I am told that that "division" went out of business and thus it is my tough luck. Yet, the master web site for closet factory continues to list the address for the riverside office as the LA office thus I believe there is still responsibility on their part. Also it is my understanding that the corporate office is at this same location.

Finally, the web site also states that all installations come with a lifetime guarantee. This does not state that the local office quarantees. It is an iron clad inference of a corporate guarantee.

I have called and called and left numerous messages over the past few weeks. Not a single return call. What must one do, head to court..sad commentary.

I had the Closet Factory "design" a custom office for the downstairs bedroom of our home. We were presented with brochures with beautiful pictures depicting various styles of their products. We were very excited. We ended up with a poor exuse for quality for over $8,000 dollors. This was totally different than what we bargined for.

We did, as stated by Mr. G. the franchise ownner, we changed our minds on the design several times. This was done after my husband and I discussed what we really needed and did not want. We could see that the design we started on this office system would take over the room in size. We did not want this to happen so we scaled back. This certainly is within a clients rights to revise a plan, we did so three times. Tris was very frustrated with this by now and wanted to close the sale. Mr. G. in writing states it was becasue of money issues that we cut down on the size. I would never have sacrificed all the work we have done thus far in this home to put this piece of junk in my home, not for all the money in the world.

Mr. G. stating we made several revisions due to our "budget", this is so untrue. How could he even speculate and make a statement like this. He is exactly the type man who will lie for his own gain. The hell with the customer. Why we changed our minds on the design? We did, that is our right! He continues to lie and twist stories to fit excuses for his situation and to justify his position with us. When we moved into this current home, one of the first projects we did was a custom garage, drawn and planned together by the owner of this franchise and ourselves. There was not one problem becasue of his expertise with this product. There were several revisions before we decided on a final plan and we were also able to add onto the original design without a problem during the installation.

Once again, we have used other products very similiar to this. One is the California Closest Co. This closet systems has stood up in quality and remains looking like they were installed yesterday. The designs done by these people that represented both of these companies were very knowledgeable of their products. Dennis from California Closets worked for the company for over 14 years, I used him on two other projects. He knew what he was doing. I would be happy to look up on what I paid for these projects, as I have all of the projects that I have done on file.

If a garage system can look better than an $8,000 custom office system something is terribly wrong. When we sold our other homes that had the California Closet system, they looked like new when we moved out. It is a wonderful product, terrific customer service. I have buyers of these homes that can make claim to this statement. What we have now is the worst quality and nothing at all like we wanted for over $8,000. I could have gotten a much better looking piece of furniture purchased at Office Depot for a whole lot less. The designer who ordered the cabinets for our kitchen and many other sub-contractors, we have shown them the work. They are shocked at what we have for the money. I supplied a letter to back up this mess from a cabinet maker to Chase. If you need more opinions let me know. The door fronts as mentioned before are flat, not raised panels as we reguested several times. I also noted this on the form I signed.

We were really upset with Tris M. and she said she was confused as to what we wanted. I do not know how she could have been confused after taking her through our new kitchen and showing her all of the details we wanted her to match, door styles, trim work etc. We came to find out that there are no other doors for this cheap system and perhaps she knew this? If I had wanted raised panels I would have had to order them from another company and they would not match the unit exactly, she said. I would not be able to do raised panel doors on the file cabinet doors? So I would have to spend more money on something even cheaper. They would sell the doors to me at cost, which which close to $1,600. I was very upset and asked Tris to leave the brochure so that I could explain this to David.

It was clearly stated to Tris that we wanted the look we had continued into this adjacent room downstairs. We spent quite a bit of time on this issue being very specific with Tris. We soon relized that she was not that experienced with this company, certainly not a good listener. Mr. G. states in his letter that Ms Mota quitting was because of her inability to sell.

Concerning the unit: The improper size of crown molding is applied in proportion to the unit. If you did not even know anything about proportion you would see this right away, it is not even close to the right size, it is so small. The vertical molding installed was ordered to wide and sticks out beyond the crown molding and the doors. They also ran it past the doors, why, who knows? It just stops randomly, they did not bother to cut it according to the plans. It certainly was not in the design drawings. Were they just to lazy to cut it? They cut into the crown molding to make the vertical molding fit because it was to wide.

The finish and materials used: The laminate is photographed laminite, which I am sure Tris did not know about. My designer who did my kitchen told me this is the cheapest degree of material they could have possibly used. Tris had never been in this type of business before and I would assume she was not aware of this fact. I have only observed this type of laminate used in the lowest end of furnishings. This is not stated anywhere in their information. It makes it even a cheaper look. To go along with cheap laminate, the hollow core doors were not explained to either of us. They had to cut the doors twice, due to their mistakes in measurements. The recuting and the re-lamination on the edges of the doors is disgracefull. They had to fill and disguise many of the flaws, they are very noticable to any eye.

We asked Tris for lighting under the unit because my husband has very bad eyesight, glucoma and cornea transplants. She did not think it was necessary for us to spend the money nor did she know how it would be would be able to be wired. My husband had to rig his garage clip metal lamp to the edge above the desk so he could see his work surface. I could not plug a lamp near the desk, the cord had to be run acoss to the adjacent wall, same as the garage light. Just a bad look.

They did not have the grommets covers for the wiring holes so they left them as raw cut holes. We did not hear from them for many weeks after the unit was installed. Tris writes back to us that is was due to a holiday and this and that. My husband had to get setup so he had his equipment wired into the system. It would then have to be redone when the system was fixed, disrupting his work again. This type of disorganization in his type of business is a huge set back.

The unit is failing in many other areas still. The edging on the desk, there was so much glue that you can see it, it must have oozed out when applied and it is not flush to the desk surface. It is loose and would not last under any normal use. The drawers, file cabinets and doors do not close flush to the unit, none of them do. They have gotten worse as they have been installed, the file cabinets stick out much further. The gaps between each of the draweres is huge, this was pointed out to Tris and she agreed it did not look like most desks she had seen. You can run a finger inbetween from one drawer top to the bottom of the other.

Back to the files drawers, when my husband put his files in the file unit, the hardware was not strong enough to handle the weight. You had to do a double pull to open the cabinets. A cabinet maker I know stated to us that the hardware used was not of good quality. The hardware in the file drawers is sub standard for ordinary weight such as this. We have exposed wires from an electrical socket they did not know how to fix. We supplied a plate for them to use. Tris had over looked this problem in her design. She stated they would cut a plate to fit when this was discovered, but they left that undone and the plate was left on the floor. The wires are still exposed.

The file drawers were installed over the only heating/cooling vent we have in the room. We can not reach it to close it nor open it when we want. It has been really hot her lately and the rooms that we do not use all the time over the weekends and most of the bedrooms we do not use, we close the vents to conserve on energy vice a versa in the winter. No, we can't do this here, we can not reach it!! This was overlooked by Tris in the design and never mentioned to us until the files were installed on the first day of installation. We did not see this mistake coming. Tris assured us there was a simple of a suitable solution. There isn't a way for us to reach the vent.

Tris was not skilled at this job at all, she is not a designer. They train these sales reps to draw a design using simple grid paper with a ruler and pencil. You are given a rough sketch, the second or third copy of the drawing. Tris explained to us that a designer from the factory is supposed to carefully go over the design and scale so all trim is to fit and all other details are correct. A final drawing is done, this was not followed by the installers. We did have one revision because of the symetry of the cabinets and I agreed to this. I did not know they were so inept as to not order the correct size moldings. This again is just one of many problems.

The trim pieces they had made for under the file cabinets are still laying on the floor where they left them. They left it for a decorative piece to be made per Tris Mota (sales rep) orders. We were very upset about this oversight. Is this a code violation and also the uncovered electrial socket.

Tris emailed us that "they" were going to have Bell Products in Napa, manufacture a brass grid to fit along the bottom of the file cabinets, then fit it in with the trim work. Mr. G. the franchise owner of the Closet Factory did not want to absorb this cost of the brass plate himself because it was very expensive. He put the responsiblity upon Tris to come up with the plate or come up with another solution. I knew the piece from "Bell Products" would be very costly. She came up with an idea and showed us a square piece of metal mesh looking like chicken wire that she had spray painted black. This was her solution! She demonstrated to us how this would look, David and I were in shock. We told Tris no. The problem was never resolved by Tris and then she left the company.

One of the crutial errors that makes this purchase so horrible is that Tris did not plumb the ceiling to make sure it was uneven, flat or sloped. The ceiling is uneven, so the cabient doors all slope downwards and can not be fixed due to the ceiling! Why is that my problem? They never will be able to fixed, there is no solution. Roberto the head installer stated this to us clearly. I am sure that the ceiling in my kitchen is sloped in areas a well as the floor. My cabinet installer, the best in town, Pat made sure every cabinet was exact.

My husband and I upon purchasing this home just two years ago have put well over $300,000 into this home. We live at the Silverado Country Club area. This home had not had any work done on it in eighteen years. This is the second home we have renovated here at Silverado and two others done in high end manners. I have never run into this type of mess before. I have only had to fire one subcontractor. I have over looked all of these projects myself. I have a wonderful relationships with all of the people that have worked for us and if you need any of that imformaton furbished I would be glad to do so.

Mr. G. went as far as going to Napa county records to find out how much we paid for our home! He states that he has very finicky customers in the Marin area that spend a lot more than we have. The homes here start at 1 million plus, upwards to 5 million or more. Mr. G. dismisses the reason I bring this up is because his business is in Marin County a plusher area with clients that spend more on their projects.

Why he even defends where he does his projects is totally irrelevent, a home in any price range, his product should met the standards of quality work. The price has nothing to do with it. This is very poor quality. If Tris knew that we were buying something so inferior compared to the other materials we used in the house she should have mentioned this was not what we wanted.

We did this home in the manner that a home in a good market if sold would demand the price and return our efforts financially. The materials we have used throughout are of great quality. It may not be like the Queen of Englands, but it is done well. This is certainly not anything what we thought we were pruchasing based on the brouchures and Tris's eagerness to sell. What we bought is not displayed in any of the selling materials. We were told to by Tris after our purchase when I saw what we had that what we ordered was not in the pictures! What! We were so upset, why didn't she say anything. Did she need the sale?

I called Mr. G. right after this product was installed and discussed all of the problems to him. We talked for over an hour and then he said he was done discussing this and would not accomadate us by reimbursing us. I asked that his materials be removed from our home. It was a custom job he said, he would not do that. I extended an invitation to him to see his work and he agreed. Then, "on second thought, I will not come up. I do not need to do that". I felt that from this point on, that I could not trust this man.

One of the first statements to me was that he had just purchased this franchise from the parent company so he was not responsible for this job, it was ordered prior to his ownership. He called me back, stating he would not remove the system, only fix it. I assumed from this statement, that the parent company passed this job's responsiblity onto him, this was his problem. He now states in writing, contrary to what was reported to him by his head installer that the problems are minor! I can assure they are not minor and I never said they were minor. They is beyond huge!

Hiring this company for our job has been a nightmare. I have never run across this problem and a man like Mr. Greenberg before.

Tris asked Roberto, the head installer, to come and acess the installation of our office system. My husband and I, Tris with Roberto representing this company looked it over carefully, the whole unit. Roberto shook his head, saying it was the worst intallation job he had ever seen. He stated that the doors would always look crooked because the ceiling was not even. Was that our responsibility to notice this slope. That means I have to live with doors that do not fit into the door frames. The moldings needed to be taken (ripped) off and reapplied. The under sized crown moldings and the vertical moldings which was ordered incorrectly he stated should never have been put on by the installers. Roberto. He said they should have known better than to do that. All these trim pieces, edge molding all the way around the desk system would have to be ripped from the existing custom office system. His suggestion was to remove the unit from the room and repair it in the garage. Several other issues were discussed such as the wire's and the vent issue and he did not have a solution but could "come up with something".

Roberto went back to Mr. G. and explained everything to him that was said here and what he saw. Everthing, we verbally heard from Roberto in our home was competely altered by Mr. G. to protect himself of any liability and to further diminish any blame. A written version of his conversation with Roberto was put into writing to us. I could see we were in trouble again with him. My husband and I then wanted to start some type of action against The Coset Company to get this removed from our home. If I could never have straight doors on this unit (the style we did not even want)why would I want to have it fixed, it not all fixable. It is useless to us due to its many problems.

Tris left the company after she got her commision and came and talked with us about it. Mr. G. was difficult to work for and she did not make the income that she needed. She could have stated this to us prior to this, I felt ripped off by her as well. Mr. G. goes on to say in his letter to Chase, that Tris found a job that she was better suited for. I find this statment to be very true. This was not the job for someone without any design experience and did not fit Tris at all. My husband ran into Tris recently in town and she was relived that we had gotten our money back. I should be able to get in touch with her and I am sure she would be more forthcoming with her feelings on this matter.

We would like to get our total amount back from our credit company. I am so glad that I did not remove this unit so people can see the disaster. I ordered a new offie from my kitchen designer and unfortunately it is sitting in the garage. I ordered thinking that because Chase said there was no debate going by Mr. G., I could now start over again. So, I now I have paid for two office systems, the second is much less than half of the price of the Closet Factory's. Paneled doors and trim done in the same fashion of the kitchen. Made with Alder wood, stained, baked on finish and stubstainsail hardware.

I have all of the emails from Tris stating all of the problems concerning this case, including Mr. G.'s, that were written back and forth during this whole mess. This is the huge mistake I made. I came home from work just as the installers were finishing with their second day of work. They said they were not done and would be back the following day, promising to finish the work that was undone. I glanced at the problems, my husband was on the phone with a client. They handed me a form to sign, promising again to come back. This was a completion form! Tris was present during this event. The two gentlemen that installed the system were very nice. My husband and I knew Tris from the Napa Business Network group we belong to, she had just joined. We supported her through this group by using her serves.

I signed the form and stated on it that they were very nice but I also put down that the doors were nothing like I had ordered or wanted. I circled that the job was not complete. Tris never said anything to me, nor did she warn me not to sign this form, it was a huge mistake on signing. As soon as I signed, she had her commision, company had their final deposit. The installers did not sign the form, nor did they circle that the job was complete. The did not note all the problems that were left undone. The promised us they were coming back the next day to finish up We never heard from anyone for anyone for about four weeks.

Then it really all started to fall apart. With Tris gone from the company, we no longer had any fare representation. She was off for an eight week training for her new job. Mr. G. at no time called and offered anything to us. We took this case to Chase over the phone and requested that we start a debate on the purchase. They said the case was started and we would be sent a form, someone would then contact us. I never recieved the form and had to call repeatly to get one sent to my address. Chase was very rude to us stating that they had sent the form to us. We had never recieved one! Without this form sent into them the case did not get started within a timely manner.

After, many, many phone calls, which Chase has on record, I finally found Sharon H. who was a Financial Advisor assigned to my case. I explained this over the phone and countless other people before ever finding Sharon. Countless times, the same story being typed down in records by Chase, never forwarding it and assigning or assigning my case, it was very frustrating. Months had gone by. Sharon recieved the mountains of emails and company statements regarding their workmanship etc. We won our case and refunded our money. I asked Sharon if it was wise for me to take the system out since I had been reimbursed. She did not advise me, I decided to leave it, I did not trust Mr. G.

Mr. G., unknown to us started his own debate after we won our's. Sharon H., when we won our debate advised me that I should call in over the next six months (the time alloted for him to start his own debate) and check to see if he had started any action. Each time that I phoned I was told no. I checked on this monthly and on the last day of the six month period he was recharged for his wholesale amount, which I am sure included Tris's commision. The amount was over $3000 The do not have any of my phone calls on record that I called during his debate, they just checked to see if anything had been opened and a "no" was the given response. I told them I phoned to see if a case was opened and it is like you are lier if they do no have a record. When we saw the charge back on our account I immediately called Chase. I spoke to a supervisor Ms Stephanie W. at Chase, she advised us to fax a letter to open our debate again (the last chance we have).

The Finacial Advisor for Mr. G. was Ms. Jill W. who called us per Ms. W.'s request advised us that this case has gone onto a higher divison of the debate procedure. I would not know how to get in touch anyone there but I shall try. In the debate department, our case number is our credit card number which I can provide for but until I know you are going to respond, I will not send my credit card number attached. The evening we talked to Ms. W. she faxed us all of the letters and forms that Office Solutions via Mr. G. sent into Chase. Mr. G.'s letter to Chase is so slanderous towards my husband and I. " It seems to me that because the A.'s are in the mortgage business and their finances got tight, they decided to use some samll cosmetic issues to ask for a refund. This is absurd. As this is most of their argument" end of first statement.

I can first of all assure you that my husband and I are not in any financial problems. Our financial credit standing is AAA. This statement which is in typing by Mr. G., seems as very illegal, making incriminating statements about someone. I can also state, this was never the issue for a refund. It was an issue about purchasing a product that could not pass for anything by deeply flawed and paying big bucks for it. It is a shameful product. Once again, these were not MINOR PROBLEMS! Mr. G. states this over and over.

Mr. G. states that after we had the system installed we decided that we wanted nicer doors, rather than the cheap ones I purchased. Tris did not follow through on our original request. We have come to understand in the "cheap" as Mr. G. has in his own home (written in his letter) this category is what we ordered, they do no have any other door styles for this product except flat. My husband and I were shocked to learn we had ordered the cheapest product. It was never prsented to us this way. Mr. G. calls this a charade. This is about fair business and a company that does not stand behind their shody product. He has lied about so many things and twisted it to be all minor issues. This is his charade.

In an other letter to Chase he states; "these clients apparently are suffering the same as many people in these difficult economic times and rather than pay for the product and service that they recieved and did not allow my company to resolve the minor issues, they want their money back. We spent time designing the system, paid for materials, sales commission and labor to build and install the system." He further states that the since the ten months of the installation has the client has never requested/allowed us to make good.

Tris admits to many of the mistakes herself. Her email to us she writes, stating it all in such a way that very smartly puts herself in a non commital position for the responsiblity . She did not listen to what we wanted for doors, she got the request for the trim correct but not the doors. As, stated before we discussed this with her very clearly we wanted paneled doors. He states we were on a tight budget! How he can make this assumption. this is so untrue. We never refered that we were on a budget at all to Ms. M. This is total fabrication. I refused to take Mr. G.'s offers of "fixing the minor repairs" as he put it because he diminished and lied about what Roberto said concerning our job. He is a lier and I felt that any repairs done would have sealed the "deal" and left him unaccountable for any other parts of this mess if they had not been fixed to our satisfaction.

We are not unreasonable people, but we will not be taken to the "cleaners" on a product that is not worth even half of what we paid, nor work with someone who minimilizes all the problems. I did go down and visit the showroom, which he states I did not. He does not know that I was there. What you see, there are very lovely examples of their much, much nicer lines. I can no longer go one with this letter. It is so hard to write in this format. I have probably repeated paragraphs and issues several times. I hope someone takes time to read it and follow through with me. Sorry for the poor writing but I could not go back easily to see what I had already said.

The ecomomical damage is that I have an $8,000 office system that is falling apart and was never completed. We won a debate with Chase from our Visa card and Mr. G. from Office solutions in Marin, Ca. We just had our credit card re charged for this horrible product. So, now I have to go through this again? It is failing in so many areas and was never fininished, done with code violations. Pieces left on the floor, the sales rep quit, it just goes on.

One part didn't work properly, but they came back qickly and corrected it. I couldn't be happier with the service and quality of what I purchased.

I've been reading all this press about this company Closet Factory and I find it outrageous that the experiences listed are real. I had 7 closets build in my brand new home, 6700 square feet, a home office and an entertainment unit. My exprerience is the antithisis of the above. From the moment Debbi answered the phone and set up my appointment with the manager,Oshie coming to my home. I've had nothing but the most professional help and the most workable, desireable designs.

After reading your blogs, I was quite reery of hiring thid company. I am so glad I went by my instints and tread ahead with them. Oshie who is the manager is creative, intelligent and extremely concerned about the client, me. We workedd well together on design and tecqnique,. I had two other closet cvompasnies in. The loudest, pushiest, full of hrself lady who, I would not buy from her if she gave ig away. Pluse her designs were terrible.

I have the most beautiful office, closets and the most creative entertainment centerm with ssedy glass, halogen lighting, stained wiidm flat screen tv. I am thrilled with closet facotry beyond mpy wildest thoughts. So before you read the downs, look at the ups and draw your own onclusion,. This is a company that has nany back up comnpanys around the world, That ids who i want to share in my life,,,,Buy from them, you will see that mostof this written is just not so

Closet Factory is a complete scam. Do not believe all the claims on their website about great customer service and high quality of product. As have many others who posted their complaints on this website, I have also had a completely terrible experience working with this company and unfortunately it is still ongoing.

I was purchasing a small stand alone dresser and a closet wall unit for one side of my bedroom wall. I met with the designer Lewis who is very nice, we picked out a design, and set the install date for april 22nd. The day before installation i get a call from Bautista (the operations manager who no longer works there) saying that they had to cancel because the materials never came in. I was annoyed because my mom had flown in from california specifically that week to be in the apt during install so that I would not have to take a day off work. If the materials did not come in I am sure Bautista would have known well before a day in advance of the install date and it would have been good customer service to call as soon as they did not receive the materials in. But apparently good customer service is not Closet Factory's style.

So then it took another month but they were finally able to reschedule the install date for May 26th. I used a vacation day this time and take the day off of work to be in the apt during installation. The designer and installer both arrive on time but things went bad pretty quickly from there. They showed up at the apt and realized that the factory did not put half the install items in the van. There were no moldings, no drawers, and the back of the stand alone dresser unit was missing so clearly they would have to come back regardless for a second install date. I asked them just to finish what they could today since i had already taken the day off. Around noon, i leave the installer in the apt briefly to run a few quick errands. i was gone no more than half an hour when the designer calls me to say that the installer has quite on the job and is leaving the apt right now. I rush back to make sure he does not leave without locking the door and to see what has happened. Turns out most of the closet panels were cut wrong and when he started to install them the shelves were crooked and there were large gaps. He also just left all the materials in my room and did not take anything out when he quit which was very rude. I called closet factory to complain about the 2nd attempt at installation and how it was botched again. After several phone calls, Debbie was helpful. She got me $200 off the balance and set up the install date for June 2nd.

So today is June 2nd. I take another day off of work to be in the apt during installation and i get a call in the morning from the new operations manager, Eusi, that they have to cancel the install. He claims the installer got into a car accident on his way to the site. I asked if they could send a different installer or if that installer was okay and could just come later in the day. Eusi was very unhelpful, rude, and defensive even though this is clearly an issue on their end. He just simply sid there was nothing at all they could do today. I understand that accdients happen but this is the 3rd time now on my one install job and I would think that if anything he would try to make an effort to remedy the situation. Either move some schedules around and get a different installer to come today or at least say we will install it tomorrow and offer you another discount for the inconvenience. In keeping with true Closet Factory style however, he offered no apologies and stuck with his "there is nothing I can do and I don't care" attitude.

So now I have put in another call to Debbie because I just do not want to deal with Eusi's attitude. Debbie is trying to reschedule the install (again for the 4th time now) and is looking into the possibility of getting me another discount on the balance for all the inconvenience. I will just have to wait and see what happens.

In summary, while my experience with Closet Factory is unfortunately not over it has been a terrible one so far. Easily the worst customer service I have ever experienced and they are completely urneliable and a very poor work ethic. The cost was cheaper than other closet companies i received quotes from but it is absolutely not worth the hassle of dealing with them. They have 50% of my deposit and refuse to just give me a full refund and cancel the job, despite how many times they have messed this up. The only person that is actually good there is Debbie. At least she will call me back when she says she will and helped with getting a discount when the installer quit on site.

To anyone reading these negative reviews, please do not use Closet Factory. This company should not be allowed to be in business and if they cannot get the install right on teh 4th try I will also be reporting them to the better business bureau.

We just want to say that we have the most gorgeous wall unit in our whole development. We had 2 wall units made and installed by the Closet Factory and not only was the cost the best price we received, but it was a wonderful experience from start to finish. They couldn't have been more professional or helpful not only in the design factor, but right thru to the end. I would recommend them to anyone who was interested in having their closet done or having units build.

I had a great experience with Closet Factory. I ordered closets for my new apartment. My designer was knowledgeable and wonderful. She made sure that everything went smoothly. the installation went in in a timely fashion. I love my closets....

I signed a contract in November 2008 to have a closet intalled in my new apartment. The installation was scheduled for December 5th. The installers came but without the doors for the closet. They called the factory and put me on the phone with Bautista Castillo, the operations manager, who said that the doors weren't ready and would have to be installed on Monday. I said that would not work as I would not be able to take Monday off from work. He called back later and said the doors would be delivered soon. The doors came a few hours later but 3 of the 7 were the wrong size and did not fit the closet. Therefore, it was arranged that they would return on Wed afternoon when I was avaialble to complete the job.

I called on Monday to confirm the Wed appointment and was told that the appoitment was scheduled for Wed afternoon. I called again on Tues to confirm again and was told that they would be there on Wed morning. I spoke to Bautista and said that Wed morning wouldn't work for me as I had meetings until 1 pm which is why I'd asked for Wed afternoon. Bautista was extremely rude and said that it had never been scheduled for Wednesday and that I had no right calling on Tuesday afternoon demanding to have a Wednesday appointment.

I was shocked by his response and by his aggressive and angry tone. I must say that I dont think Ive ever been spoken to that way. I told him that he was extremely rude and that I was very surprised by this as everyone else Id dealt with at the company had been very nice. He continued to tell me that there was no way I was going to have the job completed on Wednesday because they were completely booked. At which point I said that I was going to make a report to the Better Business Bureau, his response was Go straight ahead?. I told him that his behavior was unacceptable at which point he told me to hold on for the manager.

Eventually the manager, B. Urspruch, came on the phone and I told him that I was very unhappy with the way in which Bautista had spoken to me. He then put me on hold, came back and said that he would have to call me back. I asked to remain on hold as I wanted to resolve the issue. Eventually, Bautista came on the phone and grudgingly apologized, he said that he had found out that I had requested a Wednesday afternoon appointment and had said that I would be unavailable on Friday. Therefore, he offered a Thursday timeslot which unfortunately did not work for me, so I had to reschedule for January 9th.

Anyway, to cut a long story short - the closet was not completed until Mach 27th - nearly 4 months after the scheduled date! And to get it done I had to make multiple weekly phone calls, send numerous emails and eventually send a letter by certified mail to the CEO of the company. Closet Factory cancelled 4 appointments all at the last minute - either the evening before or the morning of. They did show up another 4 times but something was always wrong - either the doors were the wrong size of made of the wrong material. Cloest Factory and Bautista in particular, showed a complete lack of respect for me and for my time.

I missed 5 days of work and had to live with an unfinished closet in my living/dining room for nearly 4 months.

In early October 2008, we chose Closet Factory - Long Island City (CF) to design and install 2 closets in our home. After the design was completed, before the contract was signed, we were informed that it would take 2 weeks for the production and installation of the 2 closets. We were also informed that installation would happen during a work day (not a weekend) and one of us would have to take the day off from work to be present during installation. With this knowledge, we signed the contract and agreed under these terms. Shortly thereafter, we were informed it would take a month (not 2 weeks as initially advertised). We were not offered any compensation or given the option of canceling the contract at that point.

Installation date ended up being 11/13. We hired a person to be present at our home for that day. The CF employee arrived at our apartment late in the morning, spent 3 hours assembling part of the work, and left after saying he would complete the installation on 11/14. This was after we had been assured that installation would take 1 day. We ended up being forced to hire the person for one additional day because all of our attempts at trying to convince CF to install in one day had failed. Overall installation time took less than 1 day (approx. 5 hours). By now, CF had charged us the full price for the two closets (approx. $6,500). When I arrived at home and inspected the closets, I found a few problems: - Lock in jewelry drawer not working - 2 valet rods that were part of agreement not present - There is a gap between the walls/ceilings and the closet; we were told no gaps will be present

In summary, my problem is threefold. 1st I am unhappy about the delivered items - they are incomplete. 2nd I am unsatisfied with the misleading and false advertising practices used by CF since the time/duration of installation were the only reason I have chosen CF over their competitors. 3rd I am disappointed with the way CF customer service handles client concerns and problems.

We informed CF of our concerns and indicated that we wanted them addressed immediately. It has been a month since we expressed our initial concerns, and CF is not addressing our concerns. On 12/10 I called CF and explained my concerns but was denied when I requested to speak to a manager; instead I was assured a manager would call me that day. No one called. I followed up on 12/11 and was allowed to speak to a manager by the name of Bill, who was rather rude and insisted that CF is not at fault for any of my inconveniences. When I indicated to him that I have travel plans for the holiday and that I need to have the installation ASAP, he did not seem concerned and said that they have not scheduled anything for me yet. He did emphasize that he would be talking to his manager and would call me back that day; he did not.

On 12/12, I called back again and my request to speak to a manager was denied. Instead, I was told that somebody would call me back about my issue. As usual, nobody did. A few days later, I reported this to the Better Business Bureau of New York and shrotly thereafter Bill (the manager) called me back and made an appointment for 12/31 to remedy the problem. I hired a person to sit at my house and oversee the work, but CF employees never came. When I called and tried to find out what's going on, I was only told Not sure what to tell you, I would be [upset] too. by the secretary answering their phone.

Looking online, it looks like Closet Factory NY has been consistently delivering bad products, providing poor (or no) customer service, and making false promises that they have no intention to fulfill. All my recent attempts at contacting Herbert T. have been miserable failures. This designer has made a habit out of disappearing, losing his phone, and having sick relatives. After he ran out of excuses, he started ignoring all my calls. Very unprofessional individual in my view and his design skills are mediocre at best. I would strongly, strongly recommend that you avoid both Closet Factory and Mr. T. and consider all other alternatives, even do-it-yourself ones. You will save time and money, preventing countless headaches.

This outfit is a mess. When closet was originally installed I was told it can be moved to another location. I moved this month and the reinstall (with considerable new components) is a DISASTER. Countless mistakes in measurement, construction and installation.

Credit Card charged before work completed in violation of contract. Appointments cancelled after I had taken the day off from work. Installers disappear. A totally disappointing and unacceptable situation. It is still not resolved. I would AVOID Closet Factory like the plague.

wasted time (days off from work); $2000 in new charges - still not usable.

My experience with Closet Factory over the years has been nothing like the blogs I am reading. ... My designer Joseph has been nothing but accomodating, sees my projects through to the end. From the time I called their Hicksville office to the time I signed off on the spectacular walk in closet and entertainment center, I have had nothing but professionalism and top shelf work.

as an employee of closet factory west in woodrige il, iwould like to tell our side of the closet story. owners mark and lori have failed to pay their employees wages earned, not responded to numerous calls and emails, lied not only to employees but clients and vendors as well. from an insiders view this closet factory has been mismanaged and decietful to many.

many jobs were produced with inferior workmanship and product. customers were being fooled on a daily basis. credit cards were run without proper client approval and service call material was thrown together in a half hearted attempt to complete jobs!!!!! i was employed at closet factory west for about 3.5 years and the owners lied about our payroll and then locked their doors with no notice or concern for their employees;designers,or clients! be aware! i would also like to add how apalled i am at the lack of care and commitment shown from the corporate level as no calls to these offices have been returned to myself or my colleagues.

this action by the owners of the closet factory woodridge has caused my family and myself much financial hardship and stress!

PUBLIC SAFETY ALERT We had closets installed in the Garage in Nov 2005. Two weeks ago, when I opened one of the closet doors the entire cabinet came crashing down to the floor. I barely missed getting seriously hurt. We had not even loaded the closets completely...it only had light weight party supplies.

I called the company and they sent the installation supervisor to inspect the damage and agreed to rebuild the cabinets for us. The installation supervisor said the failure was due to faulty design, where the original designer had exceeded the span limit for cabinets by over 30% (when the standard says the length should not exceed 36 inches the cabinets were 47 inches long).

We have a 19 month baby at home and we used to have her play in the garage all the time. The event has terrified us. We wanted to alert people who had closets installed by Closet Factory to have them come back and inspect the closets to make sure the safety standards have not been compromised. The impact of the fall can seriously injure people and pets. This is a very serious issue and needs to be addresses by the company immediately.

Contracted for a closet in my laundry room. Install was unable to take place as drawing was incorrect and there was not a notation that I had a tile floor, and they would have to drill through the tile. I advised that this was not an option and immediately called, three times in fact before I spoke with Padilla. He informed me that he was not at liberty to provide a refund of my deposit without one of their senior level installers reviewing the site.

The installer came, gave me two options, (1) they could permanently cement tracks to my floor, (2) they would have to cover up plumbing that ran through my walls to install closet. I again advised that I was even more disturbed and simply wanted a refund. I was told that Padilla would be contacting me.

Two weeks went by, nothing. I contacted Padilla today, left a message with no return call. Called back again and he stated, Let's do this ma'am, I TOLD you you were not going to get a refund, with a great deal of hostility. I told him I thought I would in fact.

I am out of a deposit of $358.32, which is unacceptable.

I loved the whole experience. The designer was very experienced and spent quality time making sure I would happy with the final product. The installers were on time and professional. The whole system is very solid and very good quality. I would recommend this company to anyone

The sheer aggravation factor is my worst consequence. This has taken what should be a wonderful experience and transferred it to sheer agony because of a lot of inexpensive little things.

I had a horrible experience with the Closet Factory. First I had to drive to a designer's apartment, who lived like a slob and extremely unprofessional, in order to design the closet. After they came to install the closet they installed parts in reverse, parts were missing, and they left stains over the wood. It took forever to get someone to return who did a half fast job. Worst of all they overcharged me and threatened to take me to collections because they had to return to finish the job which I had originally paid for. I would not recommend Closet Factory to anyone. Consumers beware.

We ordered a simple add-on (2 shelfs and glass door) to our existing built in. First, we agreed with the designer that we will be the first job site they will start with (since the carpet cleaners were coming in the afternoon). We waited 3 hours for them until I finally called. Of course the coordinator would point fingers to the designer and that it was never scheduled for the first job that day. They finally came but I had to coordinate with my carpet cleaners to work around each other.

Next, the shelfs I ordered were not the correct edges and the glass encasing was not the right size. I was suppose to get a call from the manager that day and never got one. So I left a message for them to call me first thing the following working day and that I had enough of their ordeal and want a refund back from the wrong shelfs and the glass encasing. Not to my surprise did I get that call so I called them and talked to the 'installation manager'.

They will refund me the difference for the wrong shelfs they sent out. BUT they will not reimburse me for glass encasing which I never got installed. I could of just bought two shelfs myself at half the cost and put them in than endure their mistakes on installation times, installation materials, and a nasty manager (Anthony) who could care less of my ordeal. What kind of customer service is that? This is a SIMPLE project that was complete nightmare.

We signed a contract with Closet Factory for the installation of closets in our house and the redesign of our garage for $4,993,000. They charged our credit card for half the job and said they will begin installation on December 4, 2007. We got a phone call at 9 am on December 4th from the manager of the Closet Factory stating that they had underbid our job, and they would not be showing up to do any work; and they will refund us our deposit. The manager was rude and refused to discuss the issue. The representative who took our money, Lisa Harrison, is now not returning any calls

We had planned on finishing this project prior to the end of the year. We moved everything out of our garage and prepared everything for installation today. We now have to seek other bids and try to get the job completed. We signed a contract, and they took our money 3 weeks ago.

- Designer came out to do sketches and gave us a broad range of prices. We told her to keep prices on the low end of the range, but of course, she gave us a price at the very top of the range.

I felt pushed to approve the sketches the designer faxed over (she kept calling) and to get an installation date.

I swapped out shelves for rods on the sketch, and the price only went down $50 (which was ridiculous). The designer later told me she charged me for things when I took out the shelves that she had not charged me for before, leaving me feeling totally taken advantage of.

The installation went well, but the design was terrible -- completely unbalanced. I had one tiny section in the corner which no one could reach. The designer came out, agreed, but then couldn't be reached for days since she never told me she was going on vacation.

Designer passed me off to management but never told me. Management was very slow in responding and didn't seem to have any information I had emailed/faxed the designer.

Closet design was eventually partially fixed -- after SIX weeks of my clothes sitting on the floor.

-Fortunately, we did not have any economic or physical damage. Just a disappointing experience and a warning to others.

The closet has many problems - poor design, shelving is bowing, drawers do not slide well, drawers hit wall when opening, rods for hanging clothes are sagging, shelves are not level, corners are not rounded, edging is coming unglued. Not a functioning closet, product is do it yourself quality, installer was an electrician, 4 different installers come to complete work at least 20 times. They stayed for short periods of time and unable to correct installation and complete work - not plumbed or squared, nylon and not ball bearing drawer guides.

Our bookcases and entertainment center was to be installed on July 30. One month and several mistakes later, the project is still not completed. Lost time and great aggrevation due to the errors without an end in sight.

It all started with wanting a small cabinet (for shoes and misc stuff) in the open area next to the the spare room closet. We tried to find a carpenter who would build such cabinet, but no one seem interested in the small job. So, we decided to call closet factory.

A designer came to our home right away. After a couple of hours and a few sketches we were sold. We entered into an agreement for a brand new wall to wall closet. The price was high, but the bill of goods we were sold sounded great and look great in paper and fotos from previous jobs. And what was great, the job would be completed before Thanksgiving (Nov 2005).

When the workers showed up to install the closet, the pieces were one foot too short from floor to ceiling and the entertainment section of the closet was not what we had been promised. We asked them to stop the installation and immediately contacted the designer. She adviced us that she had had many problems with the workshop not following specifications. As it turned out it was the designer's measurements that were off.

Her attempt at a fix was for my husband and I to purchase molding from Home Depot to cover the 12 inch gap and to leave the entertainment area the way it was. We refused so advised her to rework all the pieces or to return our down payment. After numerous calls our closet was finally installed on Dec. 24 5pm. We had one hour to clean, move furniture and organize the room befoe company showed up for Christmas Eve celebrations. The following day we noticed that some of the pieces had not been re-worked, the doors on the entertainment center were not flushed, the cabinet doors were coming undone, deep black marks were all over the desk area and the ceiling, you could see the marks where previous holes had been drilled and were not covered, workers ran out of time so the new molding to cover a 6in gap was not installed.

We couldn't get anyone to return our calls, it was always one excuse or another. One day my husband took time off work and went to the Closet Factory Office, he spoke to the President or Vice-President of that office. Her, I can care less attitude, was no different than her employees'.

But Closet Factory wasted no time in calling to collect the balance. When I explained that the job was unfunished I was informed that their records indicated the job was completed to our satisfaction on Dec 24.

Since I refused to pay, I kept receiving calls at my job demanding immediate payment and my credit card number for quick processing. We spent so much of our time and energy that we finally gave in, paid the balance and a worker was sent to fix some of the problems.

The veneer on the shelves keeps coming apart, we keep glueing it together. My husband had to fix the doors to the entertainment center. We've had no choice but to put up with the previous drilled and poorly covered holes within the desk area because in order to replace that specific section of the closet the entire structure had to be pulled apart. We were told it was lifetime guarantee. But when I called to have the shelfs repaired/replaced was advised that first I have to pay $150 for the visit.

Closet Factory of Riverside (CA). We signed the Sales Agreement on March 23, 2007. They promised to install home office funiture on May 2nd and finish on May 5th. After 3 delays of instalation date; Closet Factory still can not give a definite date. On May 12th, the installers came and bring the woodworks to be installed. Upon my inspection, the stain job is bad and not even close to the sample they gave to us.

We now want to cancel the job and obtain our $4,000 deposit back since we do not have any confidence of their promise of time and quality. We wasted a lot of time and lost appointments. We will seek damages for time lost and will seek legal action to obtain our $4,000 deposit back.

We spent in the neighborhood of $50,000 on 3 closets in a house we're building. For the master closet we ordered Closet Factory's highest-end finishes and my husband spent hours and hours on the design (he actually built a 3-D model, which would, you'd think, tip off the installers that we have high standards). The closet we have is not nearly as nice as the display one in the showroom, and my husband's design was largely ignored.

The closet is very shoddily constructed, with very wide and uneven gaps between drawers, drawers that stick, uneven sanding, peeling veneers, gaping backing, etc. The installers essentially ignored some electrical plates, and our contractor had to come in after the fact and create access. We'll probably end up having much of the closet rebuilt or replaced by the person who is making our kitchen cabinets.

I have not tried to have the Closet Factory come back and repair their work because, frankly, I don't want them touching anything else. I am absolutely sick about what we spent, though, and I want other people to know what they could be getting themselves into. I did a lot of research beforehand, and this product seemed like the best out there, short of having completely custom work. I guess I was wrong.

I spent $4675.16 to have Closet Factory construct a desk, shelves, and lighting unit in my living romm in 11/02. I had a number of complaints about the misalignments and the poor construction at the time but they refused to return to fix the problems. I decided to live with the poor workmanship. Well, that was a mistake because the poor construction appears to be causing the collapse of the book case over the desk.

I called yesterday, 1/13/07, to ask Closet Factory to come and fix the toppling bookcase. I began removing books and found that the one little clasp anchoring the bookcase to the wall had pulled loose taking a chunk of the plaster board shelving with it. I called Mary, Closet Factory representative, twice yesterday telling her I couldn't keep books in the bookshelf because I was afraid it would collapse. I asked her to call me to arrange for repair or replacement. I was prepared to negotiate payment since the bookcase held for the past 3 years but no one has even contacted me.

The company design of the installation is one only they know well enough to take down if I move and repair now that it seems to be falling apart. But, now that there are problems, they don't want to hear from me. I'll never have another Closet Factory job done for me again because they don't respond when there are problems. I don't have a clue what to do to get the bookcase repaired!

I don't have the use of the bookshelf, I'm afraid that the unit may collapse on the computers sitting on my desk, and at a lost of how to correct the problem. My books and magazines are stacked in my spare room -- and for how long!

The Closet Factory installed two cabinets in our master bedroom and the installation was botched. They did return to fix most of the problems but now refuse to correct the remaining ones.

I ordered $8,000.00 worth of custom closets one year ago and the job is still not completed and is crooked too. They cancelled over 6 different appointments they made for installations that I sat around for and wated my valuable time. They had 4 different installers as their employees keep quitting. They keep taking new jobs with the hope of starting them and then stringing people along while they know they won't complete them. What they did to me was how they do business. I am not an isolated case.

Additionally, in the contract you sign they have a clause of no chargebacks to your credit card because they know the nightmare they will put you through. When I complained to my credit card company about the numerous cancellations and unfinished work, Ms. Bensen actually replied with a letter full of lies about how many times they called me! Yeah sure, like I did not want the work completed.

A $8,000.00 closet that is crooked and incomplete. Six cancelled appointments that resulted in missed work and appointments for me. They damaged a wall in my brand new home carrying the wood in to the house.

I have just recently moved to a brand new house in Fl from NJ and am in the process of decorating it. Using an ad for EXPO in Boyton Beach I went to Expo to have someone come out and give me an estimate for designing my office for me. No one being there that could help me, I filled out a form to have someone call me. After two weeks of no response I called the Expo store and within a day someone from the Closet Factory called and made an appointment to come out.

On Friday, March 22, Mike D came out, measured the room, offered suggestions and told me that he would fax a plan to me not before the following Wednesday. I waited for two weeks after that Wednesday and called the Closet Factory. I was told he was in a meeting and would call me back as soon as he got out. It is now April 11 and I still haven't heard anything. The customer service is abominable. Obviously I am no longer interested in having Expo do ANY work for me but it may help other customers if something is done to improve its image. I now am buying all my home improvement supplies from Lowes.

I plan to go back up north for the summer months. I wanted the office completed before I left for the summer now it will have to wait until September.