Complaint Description: On 10/5/09 we had a service technican come to our home from Class Appliance Center In Largo, FL to repair a non-working ice maker on our fifthteen-month-old Samsung refrigerator Model#RF26VABWP. The technican removed frozen ice from tray to allow the arm to eject ice and stated that should fix problem, however, if that did not fix problem an new icemaker would have to be installed. He charged us $120 for the service call and quoted us $80 service fee plus the cost of icemaker module if new one was required.
The problem was not fixed and therefore I contacted one of the owners, Tony, who quoted us a flat $239 to replace the module. When asked for the part number, he stated that the part could only be ordered from Samsung by an authorized dealer.
On 10/12/09 the module was replaced and the icemaker was functional again. The bill was $239 plus tax for a total of $255.77, which added to the earlier service call of $120 and came to $375.77 for the repair. On the invoice was the part# DA97-05422A of the module that was replaced and after contacting the only other authorized Samsung repair dealer in the area and doing research on-line discovered that the replacement module cost approximately $79 and was a 5-minute repair. I contacted Tony at Class Appliance Center and he stated that he would research the matter and contact me the following day.
After no contact, I called him five days later and was told the best he could give me was a ten percent discount. I advised him that his offer was unacceptable. When I contacted the other dealer in Valrico he quoted me $90 for the service call and $79 for the replacementmodule . Unfortunately, I had contacted the authorized dealer, recommended by Samsung, closest to us and feel that we were taken advantage of and price gouged by this authorized Samsung dealer. I contacted Samsung Corporation, Better Business Bureau and the State Attorney Generals Office to advise them of Class Appliance Center's unfair practices and consumer price gouging.
We feel as if we were robbed by this company and have already told our sister-in-law, whom is shopping new refrigerators, and our friends that bought the same model Samsung, of our difficulties.
