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Charmglow Gas Grills

Charmglow Grills • Gas Grills Ignite Consumers' Ire ... and Their Decks --- Recalls • Home Depot Charmglow Grills • Brinkmann & Charmglow Grills --- • Consumer Complaints

Look out! There's a problem with some of these grills that can cause a fire. There've been at least two recalls plus the consumer complaints listed below.

Sean of Houston TX (11/12/07)
CharmGlow 720-0230 burners completed rusted out and fell out of the bottom of the grill after one year. Just another example of why Chinese products are awful!

Angelique of Jacksonville, FL October 5, 2007

Angelique of Jacksonville FL (10/05/07)
Im having the same problems with my Charmglow grill 720-0230, flames coming out the back, my burners and tamers have rusted and only had it since this last year, I thought for a 350.00 Stainless Steel grill,it would not do this. This is pretty crappy, for such a very nice grill.

So what am I to do? I see everyone is having to call and order these useless parts, and why is it taking so darn long for them, be freaking responsible, to this company, peoples lives could have been gone or hurt very badly and then what would have happened? get the darn parts to us, recall this model also and be more than happy to replace the parts. and since this is such junk why are we having to pay s&h charges, its yalls responsibility to replace them.

David of Summerton, SC October 4, 2007

David of Summerton SC (10/04/07)
I purchased a Charglow Gas Grill (Model #720-0230) that is still under warranty. I called (September) to say burners had failed. They said they were covered and would send repacements at a cost of 14. for shipping. At the end of Sept., I called to see what the status was. They said they were on back order and I would receive at end of Sept.

I called today, (Oct.4) and they said would be another 3 weeks. I asked if they could expidite. They said if I ordered online I could get sooner. I aske to speak to supervisor. She said they were in meeting (naturally). I have not been able to use my grill in six weeks, but because I am a current customer I have to wait, but if I want to forget warrenty and pay full price I can get now. I have been recommending the Charmglow gill to people who have seen it at my house, but I will never do it again.

John of Islip Terrace, NY September 24, 2007

John of Islip Terrace NY (09/24/07)
Purchased from Home Depot 4-29-05 Right off there was a recall 8-05 for a possible fire hazard involving the hose and regulator. But every year since I'm having to replace the SS Linear Burners and the Flame Tamers which rust and rot out yearly. Even being warranted for 5 yrs on the burners and 3 on the Tamers ,when that expires I will be faced with a cost at todays prices 28/Burner x 3 = S&H of 15. Tamers at??Cost.

Who knows what can happen? I have large flames coming out of the rear of the burners and wasting extra gas besides.What am I supposed to do? Not use the grill for months? Buy another as a alternate. Can't afford to pursue a company over such a matter , but it would be great to see a Class Action suit initiated.

Carol of Port Richey, FL September 24, 2007

Carol of Port Richey FL (09/24/07)
ordered three burners for this piece of crap grill. they burned out after two years. was told it would take 4 to 6 weeks for delivery plus 14.95 for shipping. i just placed the order today, so i can't comment on how long it took to receive them, if i ever do.

John of Lake Winnebago, MO August 29, 2007

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