Charmglow Gas Grills

I wanted an all stainless steel grill that I would not have to replace parts and would last a long time. Model 720 0234 had a stainless cabinet, grates and supposedly burners. I bought this grill because it was "supposed" to be all stainless steel. After about the third year, it would not get hot enough to grill rare steaks. I checked the burners and they were half rusted away. I do not know much about metallurgy, but stainless steel is not supposed to rust, corrode, or disintegrate. This model said "Charmglow" on it and was made by "Nexgrill" in California. I read in another review that Home Depot stopped selling Charmglow. I called the Marysville, Ohio store and they did. That's **. They were glad to sell them and make who knows how much profit from me and thousands of others that bought these pieces of crap and they then avoid standing behind them for their customers.

1970's Charmglow HEJ 1 - I bought this aluminum unit in the early 70's - plain vanilla, lights with a match, and keeps on chugging along. It's connected to my natural gas line at the house with a flexible 12' hose... the original. Internal "stainless parts" rust out regularly and need replacements biennially. Your negative reviews compel me to keep it. By the way, Charmglow went out of business 25 years ago and subsequent manufacturers simply use the name - Brinkmann was one. "Charmglow" is quality in name only.

I spent close to $500 on the Charmglow Grill and the elements don't work. The grate is rusted; the doors have fallen off. This is the biggest waste of money ever.

We purchased a Charmglow 5-burner heavy duty gas grill (model 810-8550) at Home Depot approximately 2 years ago. It worked great for one year. Last year, I could not start it. Gas was not feeding properly. I replaced the lines and cleaned the burners and finally it worked. This year, I pull it out and the igniter switch doesn't work. We were having people over, so I tried to match-light it. Nothing. I went to scrub off the burners to see if they were corroded and they started falling apart from the inside out. $300-plus for what now is a pretty charcoal grill. To top it off, the door rusted from the inside and fell off as I was moving it off of my deck. This time, I am purchasing a cheap grill (the kind that usually lasts forever) and saving for a quality grill.

We purchased a new grill from Home Depot thinking that this would be a grill that we would not have to replace for quite a few years, model number 720 0396. We figured with it being stainless steel and of course, a well respected name of Charmglow, that we would be able to enjoy this for many years. Well, we went out to use it last night and the complete inside was rusted out and I mean completely! We went to Home Depot and they do not sell them anymore, which for the amount of complaints on this board I can see why. I went out online to check out the replacement parts and they are ridiculous. I would like Charmglow to make this right.

I thought maybe I had three crappy burners. But I started reading this and I realize that I own an awful grill. I also paid over $600.00 for my grill. Assembled, it was great. Then about 6-8 months in, the flames were more and more erratic. It never heated evenly from front to back. Three burners have rusted out and when you light them, flames just leap through the grate around the flare-up guards. This is a piece of crap.

I bought my Charmglow, model 810-8905S, at Home Depot. After using it every day, 365 days a year, (the benefits of living in the Virgin Islands), I would love to purchase another one. I have had mine for over three years and cook everything on it everyday. I've replaced the grates and tents but with the use this bar-b-q gets that's minimal. I'm looking for a new one as some rusting has occurred and a new one would easily get me through another 3-4 years. It seems it's been discontinued but if anyone could direct me to one, I'd be grateful.

I purchased my Stainless Steel Charmglow gas grill from Home Depot in the summer of 2010. I paid $600.00 hoping not to buy another for some time. It worked fine for the first 6 months, it was unused for 7 months. We used it last night with no problem. Tonight, I turned it on, went into the house and went outside after 10 minutes. The temperature was 600 degrees and the entire front of the unit where the knobs were was shooting flames out. The ground beneath was on fire. A waste of money and will gladly join any litigation as there seems to be no avenue to get any satisfaction.

There is rust everywhere; burners, outside surface, support brackets and door hinges. Thought it was just me but after the reviews I read, not so. I bought it at Home Depot. Now, a sales rep at a local dealership said when a customer has a problem, they take care of it. They don't tell the customer to call the manufacturer. I will take my concern to Home Depot and give them a chance but after reading some reviews, I don't think I'll have much luck. I have replaced three burners already. I thought that the heat and meat would cause all the rust but not so with everybody else. Come to think of it, it didn't take long for the rust to start.

Called twice, my kid's face nearly got burned! - After the first 6 months, grills started rusting badly. The gas knob stripped, causing gas to leak when shut off! The biggest piece of crap ever made. My Weber is awesome, what do I do? MODEL #720 0396.

Last year I have purchased a Charmglow grill and spent about $1400.00. I have always kept it clean and covered; however, I am very surprised with the poor quality it has become. It is all rusted. I am even afraid to turn it on sometimes when I have company because the gauge of the burners caught on fire one day. Now I even take the propane tank out when I am not using it.

I bought a 8500S grill three years ago and the burners, heat diffuser plates and entire back panel of the grill has now rusted out. The grill has been kept covered and well taken care of, but is clearly an inferior product.

I look forward to hearing from you as soon as possible. I'll be pursuing this to the Better Businesses Bureau.

I bought charmglow gourmet series. Within a 2 year period, it became so rusted and cracked. It is unusable. I spent over $900.00 for a very poor product. Fire was shooting out of the burner tubes.

Very poor. Bought the charmglo stainless steel BBQ at home depot. Never really worked well. Just saw the recall, never contacted. No longer can use the bbq. it is unsafe.

Ditto with everyone else's comments. Started to replace burners this weekend and there is nothing to secure new burners to. We all got ripped off. My wife asked me, "Didn't we just buy this grill?"

Charmglow 720-0234 burner tubes has been rusting out in under two years. It is dangerous and the grill is unusable.

I was surprised to hear all of these complaints. I was looking online to see if there was a cheap replacement igniter as one of the burners doesn't ignite very well. I purchased my Charmglow 3+1 Gas Grill in early 2007, I believe, and have used it quite a lot with really no problems. The rotisserie did not fit exactly out of the box, but I just had to add two screws to keep the motor from riding too low on the bracket. Other than that, it works great and I'm using it now. The only thing I wish was better is if the burners would be a little lower heat on the lowest setting.

I wonder if some of the rust issues are from high humidity or excessive cleaning. The burners and plates are steel, so every time you clean them you remove the protective oxide (rust) layer and they have to produce more. That's just the way the way steel works. Maybe I'm just lucky I live in a low humid area.

Anyway, I just thought I should add my two cents.

Imagine my surprise when I found out that so many other consumers have had the same experience as we did. The Charmglow 4 burner $299.00 we bought in 2008 was beyond repair. The tubes had rusted. So, gas was leaking and flames shot out of the handles. It was a very dangerous situation and we had to trash it. I never received any notice of recalls on this product. I am extremely dissatisfied that something that cost $300 didn't even last 4 years. We took good care of it, kept it covered, and even had replaced the grills last year. But the engineering of this grill made it impossible to replace the gas pipe tubes.

I paid $400 at Home Depot for a Charmglow Model 810-8500-S Heavy Duty-Grill that was supposed to have stainless steel burners in March 2008. By the beginning of the summer of 2011, the burners, heat plates, and brackets were almost rusted through, even though the grill had been kept out of the weather. Charmglow did send replacement burners, but we had to re-drill the brackets. The electronic ignition no longer works. They want over $60 for new heat distribution plates. It is very cheaply made, and I will never buy another Charmglow.

We bought a Charmglow Barbecue Model No. 720-0396 from Home Depot. Shooting flames are coming out from the back of the barbecue. Our burners have also rusted and disintegrated. How can we get this resolved?

I bought my 720-0396 Charmglow Grill in 2008 and it is completely rusted out and unserviceable, following mild residential use. I too am interested in a class action suit if one is in the offing.

I also bought a "stainless steel" Charmglow (Model: 810-2320-B) about three years ago. This thing rusted completely inside the first year--burners, heath plate, and burner holders! Now, everything is just iron dust. My question is, out of hundreds of complains, is this company or Home Depot doing something about it? This is a plain and simple swindle by both of them. I want a replacement!

I purchased Charmglow Gourmet Series - Chef's Island Grill on 3/31/07 for $999. Within three years, it was rusting out becoming unusable. I've been searching for a way to refurbish it, as we like the faux stone cabinet it was built into. No luck. Now, I'm going to attempt getting some recourse through the warranty process, yet with the receipt being nearly unreadable, I don't hold high hopes of this working. They appear to be part of Brinkman, and my neighbors bought a Brinkman grill which rusted out within 1.5 years. I'll never buy another Brinkman, Charmglow or any other related product as I haven't yet heard any good stories about their products.

Well I had just noticed all the complaints sounded exactly the same as mine. My Charmglow was actually a gift for the new home. Important parts rusted out within a year's time. I think it's a manufacturing scam/deal, to make money from charmglow parts. Did anyone check out the prices of the main parts needed, I mean all of the rusted out parts. We're only purchasing the name of the quality, not the actual quality that the name Charmglow promises.

My experience with my Charmglow Grill has been excellent. I bought the double hood model, 810-7420-S, at Home Depot last 5/26/2007 for $299. Being able to use just one half of the grill works great when my wife and I grill a steak for ourselves. But when we have guests, we still have plenty of room to grill 10 or more steaks. After 4 years of use, the ignitor finally quit working but the burner ports are all intact and works good.

I do notice that the grille heats up much faster than an oven and gets up to 400 degrees in less than 5 minutes. Once we let it warms up for 10-15 minutes beforehand, the hood handle gets so hot that I need a glove to open it. That possibly lets it warm up excessively up to 600+ degrees and could lead to premature failure. When I try to keep it at 400 degrees or less, I have not had a problem. I note that the warranty is 5-years for the stainless steel burners and 3-years for all other stainless steel parts.

Technically it was below one star, more in the negative. I purchased a 4-Burner with Side and Rear Sear Burners, as well as an oven and outside stove burner. I bought the grill in 2009 for my father as a Father's day present. As of 2010, only two of the burners were functioning due to the fact that the gas rails had completely rusted out and caught the whole left side of the grill on fire in a total blaze. It was so bad that I needed a fire extinguisher to put out the flames and then moved what food was left to the inside stove for cooking. Not only did the grill cost $1000.00, but they wanted $500.00 for replacement parts and would not warrant the replacement parts because they would be shipped from an outside source. I spent almost a month trying to get anyone to answer the phone at the warranty company, before just scrapping the whole grill and purchasing another grill by another manufacturer from another supplier. I will never by a grill from Home Depot or Charmglow again!

My husband and I purchased the "Gourmet Series" grill just about 4 years ago, when we moved into our new house. About 12 months after the purchase, the door & hinges fell off. About 6 to 8 months after that, both drawer faces fell off!

Just about 6 months ago, the side drawer under the granite counter has started to give way. Being the holiday weekend, we pulled the grill out to have a BBQ and, lo and behold, my husband tells me that the grill is very broken! The gas burners inside have cracked and are completely unusable! I could understand if the grill was kept out in the elements and not under a covered area, which is the case with our grill, where it is exposed to harsh conditions.

We paid $2,000 for this "long lasting, durable grill". That's just a crock! There is no one to talk to complain and try to get a resolution for the problem! Does this company not stand behind their product? Apparently not, if you are not able to contact a complaint/resolution center!

I bought this grill from Home Depot in 2006 and from the beginning, the middle knob was stuck and never worked! I wired around it using the other four burners but it never worked consistently. Finally, after opening up the grill, I noticed the complete insides of the grill is 100% disintegrated! I went to a friend's house, this past weekend, and she had the grill there also and lo and behold, just a piece of junk in their yard. It was unable to be used because it had been broken for years as well.

I don't understand how the grill can be sold and so many people have problems with it and yet no recourse for all the money spent on it. I am so upset with Home Depot and Charmglow for thinking that I was getting a great product to ultimately be ripped off!

I bought a Charmglow 720-0304 grill at Home Depot, with the assurance of the salesman that it has the best quality in gas grills to be found. After a year of light use and very good care, things started to break and rust. Home Depot takes no responsibility for resolving any problems with Charmglow. When contacted, the manufacturer wants only to sell replacement parts at very high prices. Forgive me if I'm wrong, but I was taught stainless steel does not rust. I now have a grill that is useless after paying too much for it. The replacement parts can't be replaced, because there is nothing left to secure them to! My deck is scorched and my house nearly caught fire. Is there a way to file a class action against both companies?