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Charmglow Gas Grills

Charmglow Grills • Gas Grills Ignite Consumers' Ire ... and Their Decks --- Recalls • Home Depot Charmglow Grills • Brinkmann & Charmglow Grills --- • Consumer Complaints

Look out! There's a problem with some of these grills that can cause a fire. There've been at least two recalls plus the consumer complaints listed below.

bernard of bridgeville, PA November 19, 2009

three main burner tubes rusted away,causeing flames to flare-up.

larry of orangevale, CA November 4, 2009

bought charmglow grill #720-0234 from HD in 6/07. same complaints as everyone else (burners rotted) however, i want people to know that i called 8009138999 then 0 and requested info. on replacement parts under warranty. was transferred to amanda. she registered unit to warranty without proof of purchase and placed orders for new burner tubes and flame tamers for shipping/handling @ 16.49. the manual lists warranty info. and i simply followed up. so far so good! just want everyone to know that while parts definitely should not wear out like they do, so far nexgrill has adhered to their published warranty! Nexgrill Industries Inc. has a web-site. they can be reached @ (800)913-8999. Fax(909)598-1545. again i think parts are junk, however the packaging says Made in China so buyer beware--also, Home Depot has 90 day return policy, so if you were to buy these units from another retailer, you would probably get similarly poor response from them as well!!!!!!!!!!

Anthony of Mattapan, MA October 20, 2009

I bought a charglow Grill last year and the burner rotten and no flame, it is the worst purchase.

Richard of Saugus, MA October 15, 2009

I have a 2 year old Charmglow gas grill model # 720-0230 purchased from home depot,used frequently and cleaned often. the burners are all rusted out with flames shooting where they shoudnt be,the diffuser trays (on top of the burners)are rusted through and the regulator went junk.To think i replaced a 15 year old Ducane with this thing.I think after everything i read about this grill i will cut my losses and use it as an anchor and i will try to beat my son up for my old Ducane back which is still in use.

Janice of Wells, VT September 18, 2009

Purchased a Charmglow Grill last year,2008. Have used it approxamately 25 times. This summer the first time I cleaned it I noticed the enamel has bubbled and broken away from the flame guards. I have kept my grill clean and have not used any caustic cleaners on it, just dish soap and water.

Natasha of Powhatan, VA September 14, 2009

Us too have purchased approx 5 years ago a 500 Model #720-0234 Charmglow from Home Depot, with the intent of GOOD quality! 6 month's down the line the the burners and the drip pan rusted completely to dust. I contacted Charmglow, with now one calling me back for month's. I sent e-mail's and message's and by the 4th month got a reply and got my grill replaced.

After having the grill NEW STAINLESS grill for a year the same problem occured. I contracted Charmglow, waited again 4 month for the a reply and got the replacement burners. We have to replace the burners and the Drip pan every 3 month's due to the fact that it is made [bad] and the workmanship [is bad]! Charmglow needs to get a wakeup call!

Mack of Warner Robins, GA September 10, 2009

Two of the four casters colapsed in the area around were the bolt/axel goes through the wheel. This did not ocurr due to abuse. The wheel hub must be too weak for the weight of the grill. If your policy will allow, please replace the casters. (Charmglow 7420)

Lori of Columbiana, OH September 9, 2009

We purchased a stainless gas grill from Home Depot (Charmglow Model # 810-7440-S) about a year ago. We grill very often, and thought a stainless grill would hold up and be a good investment. We paid nearly 600 for it and a year later, the thing is a piece of crap!!! It's rusted out, the shelves on both sides fall off, all the burners need replaced, and even if we wanted to replace the burners, Home Depot does not carry replacement parts for Charmglow!!! (Exactly where we purchased it!) Home Depot won't do anything about it, and Charmglow wants us to purchase new burners from them! What a bunch of crap!

Steve of Tarpon Springs, FL September 5, 2009

My Wife bought me a Charmglow 720-0536 for my birthday in Febuary. First time i get it out September 9, I fired it up, within 10 SECONDS the cover plate on the main control panel is RED HOT,, this is a part that should not get so hot,if at all I suffered a serious burn on my hand. I have a Vermont castings grill which is 6 years old so i fired up old faithful and left it burning for an hour,, no significant change in temperatute to the control panel. Watch out for this, if there are children around they could suffer serious burn injuries.

Ken of Howell, NJ September 5, 2009

I purchased a Charmglow stainless steel grill last year from Home Depot. It is the WORST purchase I have ever made. Shame on me for not doing more research. Keep in mind the steel they market is only the cover, not the body. It rusts like crazy. Four of my five burners have rusted through, not allowing a consistent burn and I need to have them all replaced. Charmglow is JUNK. Shame on Home Depot for selling such JUNK. Shame on me for buying JUNK.

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