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Charmglow Gas Grills

Charmglow Grills • Gas Grills Ignite Consumers' Ire ... and Their Decks --- Recalls • Home Depot Charmglow Grills • Brinkmann & Charmglow Grills --- • Consumer Complaints

Look out! There's a problem with some of these grills that can cause a fire. There've been at least two recalls plus the consumer complaints listed below.

Clint of Atlantis, FL January 30, 2010

In 2005 we got one of the 4 burner grills, 3 in 1 out. The first one had a defect with the regulator, it ignited inside the cabinet below the actual grill burning the supply hose to the grill from the tank. Once that happened it behaved like a cutting torch. The fire melted the metal on the base. Luckily the grill was far enough from the house no to burn it down. Neighbors called the fire department to come and put it out. We took it back and HD gave us a new one of the same model.

Since then (Oct 2005) I have replaced all the burners, the heat shields and 2 electric ignitors. HOWEVER, I have to say, this grill has held up well. We cook atleast 3 meals a week on this grill for the last 4.5 years. I mean we use it ALOT. I also brew my own beer, which involves 3 hours of burner time for each batch. In 2009 the outside burner was on for a minimum of 250 hours. We throw several large parties every year, its always been used for low boils, cooking 150 hamburgers at a wack. I've cooked on it four times this week. Is it a awesome rockstar grill? Nope. But it's been worth the money to us. We've used the hell out of it, and it shows. I do wish HD carried the replacement parts or atleast be able to order them online instead of pilfering over the internet to locate them. I'm satisfied with the grill - It's done what I expected - That's all.

Bill of Roswell, GA January 21, 2010

Bought a Charmglow Model # 810-8500-S in July 2008. By December of 2008 the electronic starter had to be replaced and by July of 2009 the heat distribution plates had totally rusted through. What a piece of junk. Shame on Home Depot for not stocking any parts either.

Brinkman says warranty will not cover and wants almost as much for parts as I paid for the grill. Before this grill I had a Sears gas grill that I rebuilt 4 times and it lasted 15+ years. Fortunately, I still have it and may rebuild it one more time. Please don't waste your time on the Charmglow/Brinkman product.

Brian of Pensacola, FL January 17, 2010

My wife and I received a Charm Glow 810-6320-B stainless gas grill from Home Depot for a wedding gift three years ago. Now the grill is completely useless because the burners have rusted away. They probably lasted about 1 1/2 years between use. It is a shame number 1 that Home Depot sells a product and will not carry obviously a commonly replaced part for that product. You have to go hunting all over the internet to find a distributor that is not trying to screw you. I will never own another Charm Glow product. Junk I say.

Burt of Columbia, SC January 11, 2010

Purchased a charmglow 4 burner (3 main, 1 side) in 1996. The burners rusted away in about 1 year. So much for stainless steel. This weekend the grill totally burnt up. Control knobs and igniter burnt up. I had to reach under it and turn the gas tank off to stop the fire.

Debbie of Eden Prairie, MN January 4, 2010

I bought a Charm Glow Grill two years ago and we use it about 2-3 times a month in the summer only. The grill is covered by a grill cover and is never exposed to the weather. The grill grates are completely rusted out and we can not use the grill. I have a Weber Grill that I have owned for 30 years that is not gas and is still in perfect condition. I would never purchase a Charm Glow grill again, the cover is warped from the high heat no matter what you do and it burns all food. Shame on Home Depo for selling such a poor product that makes the customer hunt for useless solutions. I had no idea that hundreds of customers like myself have had similar problems, thank heavens for the internet! Don't buy one.

Daryl of Leesburg, VA December 7, 2009

Received CharmGlow grill 720-0234 two and a half years ago as a wedding present. One month ago two of the five burners started making a popping noise. I examined the burners to find two completely rusted apart, and the other three not far behind. After looking online and seeing many people experiences the same problems, I called the toll free number on the grill, only to be told that I would have to spend 130 for five new burners. So far, a call back from a supervisor has not taken place. I will never purchase another CharmGlow product, nor would I recommend one to anyone.

Kelly of West Point, VA December 2, 2009

This grill is POORLY manufactured! After two years, the burners have completely corroded with big pieces of pipe falling away. Flames shoot out. It also makes a scary hissing sound when we USE to use it to cook with. We have also replaced the regulator already. Was told by a rep of the company that the burners were under a 5 year warranty and I could replace them free of charge and pay 16 in shipping costs. Why did the burners only last 2 years?

Why have I already had to replace a regulator? Charmglo, I'm all ears if you would like to reply! Paid a lot of money for a grill I can't use and have to keep repairing. Not to mention it has always creeped me out the way it hisses and the parts that keep going bad. Anything to do with GAS and parts going bad scares me.

Robert of Hartselle, AL November 30, 2009

I bought a Charmglow Grill Model 810-8550S about 2 years ago and now 3 of the 5 burners are rusted through. Will definitely NOT buy another one. Now they (Brinkman Industries) want 54 for new burners after they told me that stainless burners will only last 2 - 3 years. Rediculous! Grill is useless until burners are replaced. Grill cost 700.

Luther of North Port, FL November 25, 2009

I purchased a Charmglow grill (Stainless steel ) from Home Depot 14 months ago. In the meantime the stainless is rusting very badly and the manager told me that this will happen to stainless. I am not happy with this answer. I paid with tax app 700.00 for this grill and have only used it about five times.

bernard of bridgeville, PA November 19, 2009

three main burner tubes rusted away,causeing flames to flare-up.

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