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Look out! There's a problem with some of these grills that can cause a fire. There've been at least two recalls plus the consumer complaints listed below.
Holly of Northbrook IL (05/14/08)
Purchased a Charmglow gril 720-0230 at Home Depot on 5-28-06. In January, when grill wouldn't light, I discovered that the burner was totally split and rusted through. I contacted the assistance number located on the instruction manual. They said I could get the replacement part free since it was under warranty - only needed to give them $18.49 for shipping. Also needed to fax them proof of purchase. I also followed up with an email. In March, I called to find out where the burners were and was told they needed additional information to place the order. Gave them the info and was told the parts would be shipped and I should receive them in several weeks. Called back in April - parts are on back order and I should receive them the first week in May.
Called back today - middle of May - still need to wait several more weeks. Talked to Olivia, a supervisor, who promised me I would have the parts next week. What good is a grill if you can't use it? Seems like the burners are defective. Olivia did say that I could talk to Home Depot for an RAF to return the product From other comments on this site it appears that Home Depot is unwilling to stand behind the products it sells, so I am out $400. My last grill, natural gas, lasted 17 years without ever replacing the burners.
Michael of Palm Harbor FL (05/13/08)
We purchased a Charmglow (gourmet series) Chef's Island Grill (Gas outdoor grill) from Home Depot less than a year ago. My wife and I both enjoy high quality items, such as the above mentioned grill seemed like, at the time of our purchase. We keept it well in our covered patio, under grill cover. This item is not even 1 year old and has been used about less than 5 times it's rusted inside and out. I meen even inside the droors that weren't used at all, are rusted. And it is not discoloration of the steel for sure.
How on earth this happens with a grill that's cost a 1000 dollars. I would think, when I buy something that costs as much, will last me more than a year. The company should give a full refound if their products are defected. I'm truly disappointed!
Dana of Owasso OK (05/13/08)
I too bought the Charmglow #720-0230 S/S grill in 2006. It looked like an inferno a couple a days ago when we tried to grill on it. Husband went to find replacement parts. What a joke and what a waste of $400!! Shame on you Home Depot for selling such junk!
Scott of Nashua NH (05/12/08)
Bought charmglow grill from home depot and like everyone else it is a piece of crap, so called stainless steel burners have rotted out in only two seasons and now having a hard time trying to find replacement parts. After reading all the consumer complaints on this web site about this product I think its about time for a class action suit against the company that produced this junk and the Home Depot for selling it and not standing by the consumers.Also if everyone is having the same problem with the gas burners why dont they sell the replacement parts? Im amazed something has not been done on this matter.
out $300 plus another $400 for a real grill
Guadalupe of Spring TX (05/12/08)
Purchased a Charmglow Model 720-0036-hd-05 on
November 05. In May 2008, while cleaning out the grill, I found that the burners had rusted out. I am in the process of calling the warranty number to see what they will say. The last time I contacted them was for the recall they had on the hoses for this model and it took them 6 months to send me the part. I paid $349 plus tax at Home Depot and as everyone else on this blog I thought that buying stainless steel was going to last me a long time, not just 2 1/2 years.
I am very disappointed with the product and more with the service. I would not recommend this product.
Richard of Petaluma CA (05/12/08)
I bought a charmglow BBQ at Home Depot. I had it less than 4 months, had NEVER used it and the sides and front are all rusted. i cannot remove the rust stains and am now afraid to use the grill fearing it is dangerous. Great Home Depot bargain. I hav not shopped at home depot for years because of many problems in the past. This is a joke.
Out $400 to the Home Depot sucking machine.
Dominick of Scotch Plains NJ (05/11/08)
Grill was purchased, regretfully, and in less than 2 years the burners were destroyed. We only use the grill in the summer so total amount of use was probably less than 6 months. What a waste of money. Based on the information I'm reading its not worth fixing......JUNK, shame on Home Depot!!
Jim of Pickens SC (05/10/08)
Purchased a Charmglow #720-0230 S/S grill in 2006. Now like so many others after two summers my burners are completly rusted out at the ends and flames shoot out the back. Home Depot will do nothing and the charmglow 5 year warr. is worthless
Monty of Garden Grove CA (05/08/08)
BBQ was bought at home depot approximately 2 years ago. Two months in the regulator stop working. Called charmglow and they sent me one out. About three weeks. Six months later same problem. You can only light one grill. More than one and flames go down. More than two and the fire will go out. This time five week delivery. Here we go again. Now the thing won't light at all.
Emailed them again because as we all know you can not get any one on the phone. They email me back with the part number a week later. Useless. After reading many many complaints about so called stainless steal rusting, excessive heat because stainless burners rust out after one season.
I also understand that Home Depot still sells them and now owns them but will not warranty them. You can't even get the parts there. Some one should look into Home Depots policies. When I buy a stainless steel product, silly me wants stainless steel. Not blowing up is also a bonus. I don't expect anything to come from this letter. I have wrote others and people don't care anymore. To bad. BUYER BEWARE!
$400.00 usless piece of inferior so called stainless steel that will need to be replaced. I was hosed.
Bob of Coral Springs FL (05/08/08)
Purchased Charmglow model 0230 from local Home Depot year and a half ago. Burners have rusted out on ends--part not available at HD! This is nonsense! This is at least the fourth grill I've owned, I know they don't last forever, the burners always rust out--but, they've been easily available from the retailer--until now. What's the deal?
Richard of Glenside PA (05/08/08)
I bought the same grill from home depot in 2006 and same thing is happening to me as with everyone else. I'm angry and it surely wasn't worth $400.00 for 2 years worth of grilling. Too bad it looks so nice but what a piece of junk.
I'm out of a grill as the burner have crumbled and I almost had a serious fire if I didn't notice the sound it was making. The grill is unusable after 2 summers.
Richard of Glenside PA (05/08/08)
I bought the same grill from home depot in 2006 and same thing is happening to me as with everyone else. I'm angry and it surely wasn't worth $400.00 for 2 years worth of grilling. Too bad it looks so nice but what a piece of junk.
I'm out of a grill as the burner have crumbled and I almost had a serious fire if I didn't notice the sound it was making. The grill is unusable after 2 summers.
James of Fulton NY (05/07/08)
Purchased a Charmglow Model 720-0036-hd-05 on 4/29/06. As to my knowlege the burners were stainless steel. Not true. In april 2008 the burners are rusted out.. I called warrenty number. I was forwarded to a 1-800 number after waiting 40 plus minutes I got a person Mitchel He took my concern and asked if I was ready to buy the part seeming ready to help me.. Not the case.. As soon as I told him I wanted the warranty coverage he asked If I had original purchasing reciete. I did have this. He told me I had to fax it to him before he could help me. I fax it that day May 2 2008. He stated he would call me back on tursday may 6th.. No on called.
I did call them back on Monday after waiting close to 1 hour I talked to a person(Gilbert) that verified my information and said he would let Mitcheal know I called . I asked him to talk to some one else he said there is no one else that can help me . Very disapointed with the product and more with the service.. I would recommend no one purchase this product..After all the issues with the product I will not pay shipping for the replacement of this less than standard grill.. I belive there should be and will suport a class action law suit for this product..
Dave of Oakwood Hills IL (05/06/08)
I bought the Charmglow Model 720-0230 from Home Depot; which was to be my last grill thanks to all Stainless Steel burners. Yet like everyone else now they have rusted out even though I had also been talked into an expensive grill cover. Now all the burners have rusted AND the heat plates are also rusting! I should have went with Weber.
The flames are now shooting towards the front of the unit. Before we realized the problem the entire front of the grill had heated because the flames from the rusted burners forced the flames forward. Minor burns occured when my wife attempted to open it.
Rick of Cumming GA (05/04/08)
I purchased a Charmglow 4 burner gas grill one year ago and now the 'stainless steel' burners have rusted or completely disintegrated. So I went to the Brinkmann (manufacturer)website and ordered 4 replacement 'stainless steel'burners at a total cost of $50. The website said they will ship in 2 to 3 business days and it will be 3 to 5 days until delivery. That was 3 weeks ago. They have my money and I don't have my parts. I called Customer Service and after holding for 20 minutes , was told that the parts were on backorder , they had just arrived and they would ship my parts at the end of this week or early next week. And then it dawned on me that the reason my original burners rusted and fell apart is because they are not made of stainless steel.
After some light research on the web , I found out that Brinkmann has no intention of sending me those crappy replacement parts anytime soon. They have yet to reply to 2 emails sent last week. I have read at least 2 dozen testimonials about Brinkmann's so-called 'customer service' and burners that have rusted and broken. So , I'm going to contest the withdrawal of my money by Brinkmann with my bank , get my money back and fabricate the burners myself using -that's right- REAL STAINLESS STEEL.
I spent $400 on this and the manufacturer doesn't give about me or anyone else that has bought or will buy their products.
Vicki of Lake Forest CA (05/01/08)
Charmglow barbeque. Bought in 2006, like the others, as a gift for my husband. It's never worked properly, and last week when we went to clean it, my husband went to pick up the inside heat defusers and they literally disintegrated into dust. Four bbq places and two phone calls later...we are still yet to find the parts. Not even Home Depot carries the necessary parts that need replacing. Additionally, the burners are also rusted out, and despite covering the unit, the outside is rusting as well. I should have known better as this is my second bad experience with Charmglow bbq's. Buyer beware!
The economic damage would be the cost to replace the whole unit. As I have been informed, to fix everything would be at least 75% of the original cost. With that said, I will purchase something different, and not Charmglow in the future. As for Home Depot, they don't stand behind their products.
Vicki of Lake Forest CA (05/01/08)
Charmglow barbeque. Bought in 2006, ike the others, as a gift for my husband. It's never worked properly, and last week when we went to clean it, my husband went to pick up the inside heat defusers and they literally disintegrated into dust. Four bbq places and two phone calls later...we are still yet to find the parts. Additionally, the burners are also rusted out, and despite covering the unit, the outside is rusting as well. I should have known better as this is my second bad experience with Flameglow bbq's. Buyer beware!
The economic damage would be the cost to replace the whole unit. As I have been informed, to fix everything would be at least 75% of the original cost. With that said, I will purchase something different, and not Flameglow in the future. As for Home Depot, they don't stand behind their products.
Jane of San Antonio TX (05/01/08)
Our gas grill began shooting flames from the front. My husband called customer service. They said to send digital photos of the appliance and the area of trouble. We did this, then waited and waited. We emailed them and called; they said they were diagnosing the problem. It has been several weeks, and they have not answered our emails.
We will have to buy another grill and have lost several weeks of use of the grill.
Yvonne of Nashville TN (04/29/08)
I bought a Charmglow grill SS-4burner 720-0304 from home depot in the summer of 2006. I went to clean it for this year and turned it on and flames were shooting out of the back. After taking it apart i discovered the burners had blown up. If this is not a safety hazard i don't know what is. Isn't there an agency who regulates grills? After reading the site it seems to be happening to everyone.
I am very dissapointed in Home Depot and I hope everyone knows that they bought out Charmglow and have Nexgrill making them for them with obviously some very cheap parts.
I know I am out 400 dollars.
Tracee of Corona CA (04/28/08)
In March 2007, I purchased one of [their] grills - Model # 720-0396 from Home Depot in Corona, California. The total price for the grill was over $500.00. The very first time I used it, the right side burners did not work. I immediately returned it to Home Depot, and they replaced it. Now one year later, the burners are malfunctioning once again, and the stainless steel covering the grill is rotted, pitted & rusting. The grill has ONLY been stored over a covered patio. I want a refund of my money.
The grill is becoming useless, & I am out over $500.
Xavier of Pacific Palisades CA (04/28/08)
I'm in the company of many feeling cheated out of $600 by buying a 5 burner stainless steel Charmglow grill. All burner pipes are rusted trough after years! It's time this company takes their shiny junk back and to launch a class action law suit against them. I'm for it! This is a dangerous item and should be taken off the market. I don't want to jeopardize the safety of my family!
$ 600 investment plus tons of aggravation! Fire hazard for the family and the environment. This item has become a time bomb!
Fred of Greenacres FL (04/28/08)
I purchased the Charmglow model 720-0036 hd from the Home Depot with assurances that it would last forever. However, it seems that Home Depot and the manufacturer can care less that I maintained it well, kept it out of the elements and kept it covered it with a grill cover. It rusted out none the less.
Several hundred dollars down the drain. It would be nice to band together and fiole a class action suit.
Gabriel of Alexandria VA (04/27/08)
Purchased a Charmglow 720-0036 grill at the Home Depot. Everyone here seems to have had bad experiences with this grill, however I wanted to say something positive. While I do not like the Home Depot because Low Prices really was just the beginning, I do like the Charmglow grill that I have. I have had it for 4 years and cook on it about 2 times per week even in the winter months. I never covered it and it looks pretty dirty but it works like a champ. My burners are a bit rusty but have not rusted out.
I think perhaps that covering the grill tends to hold the moisture in and accelerate the rusting processes. Lets be real though, a burner lasting a few years is pretty normal. I think if you upgrade the the SS 304 burners, they'll last a lot longer. Still for around 400 bucks this SS grill is a good deal. You folks just need to use it more and keep it dry or not covered!
Donald of Rossford OH (04/24/08)
I purchased a Charmglow Stainless Steel Grill from Home Depot in 2006. I was cleaning my grill for Summer use when I discoverd that all my burners where rusted and cracked.
Tom of Mechanicsville VA (04/24/08)
I purchased a Charmglow stainless steel grill model #720-0234 at Home Depot back in 2006 and it came with several defects: 1) The thermometer mounted on top of the lid does not work. 2) 5 months ago, all 4 out of 5 burners are deteriorated, flames just shooting out the back of the broken burners. 3)From day one, the side burner never works properly, only provide yellow flames, not able to adjust the air intake. DO NOT PURCHASE CHARMGLOW at HOME DEPOT.
William of Commack NY (04/24/08)
I PURCHASED A CHARMGLOW MODEL # 720-0230 FROM HOME DEPOT 2 YEARS AGO, Flames came out of the back of the grill. I tried contacting Charmglow through their 800 number; all it does is give you the run around. They actually repeatt he 800 number for further assistance. Then I went to Home Deopt and they told me there is nothing they can do.
Jim of Placentia CA (04/23/08)
Purchased Charmglow Model 720-0036-HD-05 gas grill in 2005 from Home Depot for $350.00. After 2 seasons of use, burners were completly destroyed which cause flames to shoot out of the back. I called Nexgrill Industries with no results.
Unable to use the grill and repeated tries to contact Nexgrill Industries has failed (just left on hold). Home Depot unable to help. Inside of grill is destroyed due to burners failure and unsafe to use. Purchase of new enternals would be at least 75% of the cost of the grill.
Doug of Carpentersville IL (04/22/08)
I was given a Charmglow gas grill model # 720-0234 in April2006 as an early father's day gift. I was impressed with the all stainless steel and 5 years warranty. Charmglow was a very good name when I was growing up so I was feeling good abut the product. I uncovered it a couple of weeks ago to install a tank and fire it up. WHen I tried to fire it up I found that two of the burners shot flames out of the back of the unit and none of the others would light. So, I took it apart to find that the two burners, that shot out flames, had 1-1 1/2 holes rusted through them and the other burners had all their holes rusted shut.
Although it was a father's day present the $500+ it cost came out of my wallet. I contacted Home Depot and the manager treated me very hostily and said there is nothing he could do and abruptly ended the conversation. I think there needs to be some accountability for the warranty and the products Home Depot sells. They're out for the sale and screw the consumer. I am contacting our attorney general to see if they can do anything about this.
Trish of Picayune MS (04/21/08)
Charmglow grill 720-0234 - I ditto the other complaints listed. I purchased this grill late summer of 06. I used the grill maybe 10 times. The burners started going out last summer of 07 after about 5 uses. Now I'm trying to deal with this POS that I purchased from Home Depot. This grill cost alot of money to have to buy 5 new burners this year. What's wrong with Home Depot. Why are they selling defective products and not standing behind with what they're selling? I strongly agree with the others' that have complaints.
DO NOT BUY A GRILL FROM HOME DEPOT! Look for more reputable business that cares about customer satisfaction. I feel like I've been HAD on this one.
ALL 5 BURNERS ARE OUT! They're falling apart, the fire is shooting out the back. It's a fire hazard.
Terry of Overland Park, KS (04/16/08)
I bought a Charmglow grill 18 months ago. The heating panels are all rusted and broken into peices (the cost 45.00 a piece to replace). The grill itself costs 350. Not to mention the obvious fire hazard that this grill presents.
Also, the last ingniter doesnt' work. Ridiculous
Pierre of Eureka CA (04/15/08)
Purchased a Charmglow 720-0230 in July of 06. I do not have the receipt still since I figured that with stainless it should last forever. I even took a magnet to Home Depot and tested the grill to make sure that it was actually stainless (magnets won't stick to stainless). Confident that I had done my homework, I spent my money and now less than 2 years later, I'm unable to use it. All three burners have totally rusted out, and broke apart. Looking through all these complaints, I've decided to not spend any more money on this grill and save my pennies for a Weber.
It's very eye-opening and I do hope that someone makes then take responsibility for the faulty and dangerous grills they are selling! As others have said, if there is a class action taken against them, count me in! I'm out the 200 something dollars I spent, and I still do not have a grill that I can use!
Susan of Andover MA (04/15/08)
Unfortunately I bought the Brinkman 5 burner stainless steel grill (720-0234) in April 2006 from Home Depot. I shopped around a lot and looked for complaints on line. Nothing at the time. Now, I have burnt out burners. THey actually went last summer, but since it was almost time to put away the grill, I just decided to wait until this spring to deal with it. Currently I am on hold with Brinkman. 15 minutes and still waiting.
From reading the other comments, I don't think I have much chance of getting any satisfaction. I am probably going to go to small claims court like the one individual did. After spending nearly $600 on this grill, I expected much more. Everyone should stay away from these grills! Money down the drain and a huge safety hazard. What is the recourse now that we are all stuck with this junk? I hope some consumer lawyer takes this on. This is so not fair of Brinkman. Home Depot and any other retailer should stop selling this brand.
Unusable. Fire blasting out the holes in the burners.
Terry of Canton MI (04/13/08)
I purchased a Charmglow gas grille, Model # 720-0234 on 04/02/2006 for $505.22 from Home Depot. I purchased this stainless steel grille thinking stainless steel would not rust out. Boy was I wrong. All of the burner tubes are rusted and one has falled apart. I have had flames shooting out the back of the grille. The remaining tubes are so rusted very little gas comes out. I am afraid to use the grille.
No damage. This product has a 5 year warrant on the burner tubes. I have not been able to get through to Charmglow on their warranty 800 number. I want my money back! This product is clearly defective.
Earl of Coatesville PA (04/13/08)
My wife purchased a Stainless Steel Charmglow 5 burner grill model # 720-0234 from Home Depot in May of 2006 now here it is April of 2008 and all the burners are corroded, the regulator is bad and the tubing feeding the burners looks bad also. This grill was over $500.00 and now I look for the manufacturer's website and found the complaints about this grill. I tried contacting Charmglow to no avail and don't want to put any more money into this POS grill. I thought this stainless steel grill with a name of charmglow would be good guess not. If a class action suite is in the works count me in.
None I caught the problem before my house burned down. If I would not have checked out the grill first It may have blown up. On a grill that should be in warranty I am now out $500.00 + dollars for 2 seasons of use.
Pat of Jackson NJ (04/13/08)
I purchased a Charmglow gas grill model 720-0036HD 05 about 2 years ago from Hme Depot. I took it apart to clean it and found the burners rusted out. I was shocked to see how many others have had the same problem. I Plan to try to get this replaced. I purchased the all stainless steel model to avoid rust. what's up with that?
$ 350.00 of wasted money
Cindy of Oak Harbor WA (04/12/08)
Wow, we bought a charmglow bbq 720-0036-hd-05 and have had nothing but problems. We thought by spending more we would get a good bbq cuz all the others below rusted out. this one was stainless steel, supposed to be great. The burners burned out and there was fire everywhere, that was already going through the recall for the hoses. I took the BBQ apart to replace the new burners they sent after paying shipping and handling and a year later, same problem. I went to home depot, lowes to see about replacement burners but no one carries them, you have to go through the charmglow warranty and pay another $14 to get them shipped, some warranty but beyond that now I am finding new ones coming out of this type of burner are made of brass so they dont burn out. Why isnt charmglow recalling the burners which are a fire hazard? Am I out $400 for a bbq I cant use unless I want to risk burning my house down. gee, let me think about that... NO!!!! Wonder how much I can get from the stainless steel selling it off for scrap so I can at least collect something since I dont have my reciept anymore. And thatnk you because I thought I was doing something wrong. We cover it, clean it... thinking it was something we were doing. its just the burners are crap!
out the money spent on bbq
M.k. of Camas WA (04/09/08)
Bought a charm glow grill model 720 0036 hd 05 at home depot 91.05 paid 349.00. have receipt.used 2 seasons. rusted out. sent flames dangerously into air. calld service number at Chamglow...must give CC number to charge for shipping and handling of warranted parts?? Took grill back to Home depot....30 day return policy then manufacturers problem. offered 15 percent discount on new grill!?
out 349.00 and the scare of my life!!
Charles of Clinton Twp. MI (04/09/08)
We bought a five burner gas grille a year ago and last week the back of it was on fire, all burners rusted out. Home Depot says contact Charmglow. The replacements will cost over 160.00. Why is Home Depot still selling these potential bombs?????? They should at least refund our money. How many complaints do they need?? Or will someone get hurt before they do something.?
Greg of Cape Coral FL (04/09/08)
Purchased a $350 stainless chargrill Sept. 2006 within a year the burners started to fall apart, attempted to purchase them at home depot to find out they don't carry them, called the company Charmglow for replacements they wanted receipt which we could not find, home depot could not help unless we knew the exact register that we checked out from. Decided to just order the parts anyway which would cost $75.00 plus shipping and handling. Made several attempts to get through to the company again, long waits on the phone over 30 minutes and still cannot get through. At this point not sure after reading others complaints of backorders,and will rust again, should not have to pay for more defective parts. Not sure what to do at this point, cannot afford to buy another one and have been without mine for a few months.
Cannot afford another grill, spent hard earned money on something that I thought would last me for many years if taken care of properly, many hours spent on the phone, with no satisfaction. Have been without a grill for several months.
Jo of Milton VT (04/08/08)
I purchased a 3 burner Charmglow gas grill, Model # 720-0230, on May 6, 2006. The burners need to be replaced. They have a 5 year warranty. I tried contacted the numbers and e-mail address listed in our user manual. I have been unable to reach anyone.
I then called Home Depot and they gave me a new number and e-mail address for Charmglow. When I call I just remain on hold forever (over 30 minues). I still have been unable to speak with anyone regarding replacement parts that are under warranty. I sent an e-mail but they do not respond.
There is also a problem with the stainless steel finish. I feel that I should be able to return the grill for a brand new grill. This grill is a piece of junk and I cannot get through to anyone for repairs that are under warranty. Our family is now out $350 of our hard earned money.
David of San Antonio TX (04/07/08)
Well like so many others. I too bought a Charmglow grill at the Home Depot.. and, it too was a prime example of a Piece of Crap! the burners have all rusted and completely fallen apart. to the tune of $695.00 and like so many others; I am left with no way of using it.. what a waste! It seems to me that The Home Depot should find a way to replace these defective items or refund the monies spent by the people who ultimately keep them in business. it's an outrage!.. if there's is gonna be a class action lawsuit then count me in.
Well it seems unreasonable to pay that much money and not be able to use the product. In addition to having it be a fire hazzard. I thank God that I cought it in time otherwise; who knows? The bottom line is this; We are well within our rights to expect a product of that cost, to do it's function for a reasonable amount of time. If not then The company who is in effect Cheating it's consumers should be held responsible and, make restitution.
Kc of Miami FL (04/06/08)
I bought this piece ( 720 - 0324) of crap 18 months ago from Home Depot and all 5 burner were all rusted. I was grilling when I notice that the back of the grill was all red. It almost cause a fire!
I paid almost 900.00 for this grill and you bet I will never buy another grill from Charmglow or Home Depot.
Victor of Sherwood OR (04/02/08)
I purchased a Charmglow Gas Grill Model 720-0036-HD-05 in 6/06 and its burners are all rusted out, the tops just caved in, and it flames like a weed burner! I'm still waiting on the recalled supply line fix kit! $350 waste of money, thanks Home Depot.
Michael of Odessa FL (03/30/08)
Wow, I am so glad I stumbled on this article. I have the Charmglow 3 burner for about two years. Fire is blowing out the back of the burners and not maintaining good heat. Thought I was going to replace burners, thinking otherwise now. Sounds like this is one problem not worth fixing. Thank God I didn't burn my house down! Thank you to everyone making their reports!
My Dad's out $400 for buying me a birthday gift. Class action lawsuit sounds right. My grill is on my covered patio, I could have burned my house down!
Bryan of League City, TX (03/28/08)
I purchased a Charmglow gas grill from Home Depot in Aug 2005, and like everyone else, my burners recently crumbled into pieces due to corrosion.
In the process of looking for replacement parts, I found the fire hazard recall notification that was released in Sept, 2005. I read through the recall and then inspected my grill and sure enough my LP hoses did appear to have some heat damage as indicated in the recall.
So I guess I'm lucky that I wasn't one of the people who experienced fires or worse due to this safety hazard. Add to that the fact that it's impossible to find replacement parts for these grills which is why I recently purchased a Char-Broil grill.
Jake of Redondo Beach CA (03/24/08)
I purchased a Charmglow 5 burner LP/Natural Gas Grill in 8-07. I used it a few times until it got too cold and finally today, 3-24-08 turned it back on. To my dismay the gas isn't flowing like it used to when I purched it 7 months ago. I could not get the grill warmer than 150 degrees, with all of the burners turned on. Plus all of the steel on the outside is rusted. I want a refund so I can purchase a better quality grill
The grill was over $500. I want my money back.
Sobia of Lodi CA (03/24/08)
The bbq almost blew up in my face.
Sharon of Decatur AL (03/24/08)
I bought a Charmglow stainless steel gas grill. The same model (720)as the other complaints that I read. All the burners burnt out and almost caught the fence on fire in my backyard. I went to Home Depot and immediately they told me that I would have to contact the Charmglow company. They told me that their warranty was only for 90 days. Additionally, they don't carry any parts for the grill. I would rather spend my money on filing a small claims against Home Depot than buying new burners that won't work. Home Depot should have to replace all of these grills, with a different brand obviously.
I am out $434.91 and have no grill because I gave my old grill away-that worked.
Ben of Mission Bc OTHER (03/16/08)
CHARMGLOW GRILL MODEL 720-0234. All five burners rotted in less than two years. What a piece of garbage for a barbeque. A class action suit needs to be started against Home Depot or else for all affected consumers to be reimbursed.
IT ALMOST BURNED DOWN MY HOUSE DUE TO BURNERS COMING APART--creating a flash of hot gasses. I have taken photos and will be more than happy to share such with consumers.
Guy of Raleigh NC (03/16/08)
Charmglow - 720-0234: The burners on this unit all rusted within a year. Flames started coming out of the back. On taking the unit apart, I noticed cracks in all the burners from rust. No parts were at the local home Depot; and, in fact, the sales person tried to sell me another Charmglow unit. This unit has terrible quality, and I am amazed Home Depot is banking their reputation on selling such terrible quality and continuing to sell the CharmGlow series. I am guessing the bottom line: Profit is better than keeping customers. The cost to replace these burners after a year will be over $150, and I expect those will also last only a year. I will not be buying parts; rather, I will be going back to a Weber and Ace Hardware.
Spent $500 on the original unit.
Jim of Wilmington NC (03/10/08)
Bought Charmglow grill in 2005. Christmas 2007, burners rusted out large fire. No damage to house, thank God. No parts or service available. No help from Home Depot.
Out $350.00 and a tremendous scare. Had I not been present the house would have surely burned down.
Jon of Melbourne FL (03/09/08)
Don't even think of buying one of these grills. I purchased the Charmglow stainless steel 720-0234 only 17 months ago, and all 5 burners are rusted out. To replace them would cost over $180.00 with shipping; and from what I have read on this web site, the electronic lighters don't work after replacing the burners. For an extra $100.00 you can get a brand new Charbroil grill. For $499.00, you would think you were getting a good grill. Not!
I can't believe Home Depot sells this junk, and they won't even help you. They tell you to contact Charmglow. What a joke. I went to Lowe's and got a Charbroil. It is sold everywhere, and the burners come with a limited lifetime warranty. Even if you have to by them for replacement, they are only $9.95; and you can get them just about anywhere.
Laura of Slidell LA (03/08/08)
we purchased a charmglow grill model #720-0234 from home depot less than 16months ago. all five burners have rusted out. the quality of this charmglow grill is not worth the price we paided for it.
Billie of Fort Pierce FL (03/06/08)
After one year, the burners rotted out; and this thing is completely out of the weather.
$350.00 out of my pocket.
Buddy of Murfreesboro TN (03/02/08)
I purchased a Charmglow gas grill model #720-0036-Hd-05 from Home Depot 24 months ago, and the gas burners have all rusted in two. I was just wanting the burners and was willing to pay for them. He told me that they no longer carry those and to contact Charmglow. Now I find out they are not available at all, and all of these units that were made were defective. I went back to the store, and he said he could not help me and walked off.
Grill flared up and almost burned the side of my house down.
Carolyn of Wappingers Falls NY (02/26/08)
I purchased the Charmglow 3-burner grill foolishly thinking it was a good product because of the Charmglow reputation. Boy was I wrong! In less than a year the three burners rotted beyond recognition, and the bottom of the grill literally rotted out. My grill is still under full warranty and calling Home Depot got me nowhere. They said I needed to call the manufacturer. Home Depot should be ashamed to be selling this product! On the 800 number, another joke, I was left on hold for an hour the 1st time I called, and the other 3 times I hung up after 30 minutes of hearing "Your call is important to us please remain on the line!" My piece of junk grill is going to the dump where it belongs! At this point I can't be bothered paying for replacement parts that are going to rot in less than a year anyway! I'm not taking the chance of going up in flames like others have! Cut your losses; get a Weber!!
I spent about $350 on this piece of junk when I could have spent another $150 and gotten a Weber. It's a much better product from what I hear--with outstanding customer service. Charmglow and Home Depot should be mortified to be selling such a sub-standard product!
Dan of Duluth GA (02/25/08)
Do not buy Charmglow gas grills! I have had problems with the Home Depot model 720-0036-HD-05. The burners disintegrated within the first two years. One month after purchasing the grill, a recall was issued because of a potential fire hazard because a hose ran too close to the firebox. It was more than two years after the fact that I accidentally learned about it on-line. It took four months to get the repair kit for the recall. I still do not know if I fixed the problem as the instructions were vague at best.
I purchased the grill in July, 2005. Here it is February, 2008, and I think I am only left with a $350 planter!
Rick of North Bend WA (02/21/08)
I bought a Charmglow bbq, and after only one year, all three burners rotted away. What a piece of junk! Someone needs to make this right to all ripped off consumers.
I have tried for seven months to find replacement parts. I would think Home Depot would carry parts for bbqs they sell. No. And at $35 for each burner, I could buy a better grill for only $50 more.
David of Kingsland TX (02/21/08)
I bought the same Charmglow grill in Jan. 05. The burners burned out in about a year. I happened to stumble upon a recall on the internet about possible fires. Through the internet I ordered a replacement part, no problem-- just got replacement burners. Today I paid $30 a piece for them, and now one the the ignitors isn't working; and after reading the testimonies, I am afraid of a fire! What a piece of junk! Shame on Home Depot. But let's keep buying junk from China!
K. of A.c. CA (02/18/08)
Can anyone say class action lawsuit? Or small claims court? This manufacturer used to make awesome grills-- Home Depot bought them out recently, so there goes the build quality. It would cost Home Depot tens of thousands just to defend in small claims; I suggest using this venue, or report to consumer affairs for violation of warranty under multiple defects and no resolution. Even this costs time and money to vendor and manufacturer. Chances are you will either get your money back + expenses, or a new grill. I did this with Home Depot 2 years ago (product was Char-Broil), and they refused to help.
After issuing a subpoena for small claims hearing, they attempted to settle for $250. I paid $400, so I told them to take a hike. Day of the hearing they offered replacement of my grill, but upgraded to the next series. I told them it was too late. Judge found in my favor, replaced my grill and paid me $1000.00 for my troubles. When the grill replacement I got had a defect issue, I went back, and they replaced it no fuss ratter than having to deal with me again. Don't let these guys roll over you.
Paul of Mechanicsville VA (02/15/08)
I have a 16-month-old Charmglow Stainless Steel 3 burner grill. All three burners rotted out in less than a year and a half. What a piece of junk.
I can't use the grill.
Charles of Suwanee GA (02/12/08)
I bought the Charmglow 720 grill, as well. I was speaking to a co-worker about my grill, and he told me I wasn't the only one with the burnt out burners. It is actually the second of these grills I've had. The first was replaced after it caught on fire, and the new one had an attachment to keep the supply hose away from the burners. Now a year and half later my so called stainless burners are fried. I thought what a great deal; now I realize I was had. I'm most upset with Home Depot.
Steve of Frisco, TX (01/19/08)
I bought a CharmGlow about 2 years and the thing is falling apart. The burners are throwing big flames out the back of the BBQ. When I took it apart to find the problem, I found that not only were the burners all rusted and broke but the igniters were rusted and falling apart too.
This $350.00 unit is a big waste of money.
David of Williamsport MD (01/16/08)
I purchased a Charmglow grill (model number 720-0036-HD-05) from Home Depot. It was only a year old when I had a problem with the knob on the regulator, which attaches to the LP tank. Due to the problem of the recall with the hoses and regulator getting too hot, this knob just fell apart. Thank God when this happened, the regulator hose had detached from the LP tank. I contacted Nexgrill and was told the parts for the recall would be shipped in a few days.
It has been since Sept.2007 since I was told this. I have called, emailed until I'm blue in the face. We bought the grill to use, not to plant flowers in it. Is there someone else to contact to get this resolved? Have not been able to use the grill which cost over $350.00. I'm getting no where with the manufacturer.
Terri of Bluffton SC (01/05/08)
I bought the Charmglow 720 model a little over a year ago, and the burners all of a sudden started shooting huge flames out the back of the grill. Upon taking it apart, the tubes are completely corroded and have huge holes. As the rest of the complaints state, so is my situation: Home Depot won't do anything. What a waste of money. I always thought Charmglow was a good product, and now I have to somehow dispose of this stainless steel piece of junk and purchase a new one.
Being a single mother and saving for a nice grill and now unable to use my grill, is very frustrating.
Don of League City, TX (01/01/08)
After reading all the complaints on this grill from Home Depot, I am not even trying to replace the burners which burned out in one year. The grill also caught on fire like others complained about.
James of Pflugerville TX (11/24/07)
I bought a Charmglow grill model 720-0036-HD-05 from Home Depot, and the stainless steel burners burned out within 2 years. I bought new ones and replaced them; now the igniters are rusted through, and I can't get replacement parts.
I saved money for this grill. I paid $350 for a stainless steel grill so I wouldn't have this problem.
Bill of Alvin TX (11/19/07)
A little over a year ago I bought a Charmglow gas grill (model # 720-0230). The burners, which have a 5 year warranty, burned out in less than a year. Parts are back ordered, and they don't know when they will be shipped. The grill was bought from Home Depot, and they said they can't help me either.
Jeff of Corinth TX (11/13/07)
I ordered (5) Stainless Steel Main Burners for Charmglow Model #720-0234, Serial #CS-JD-018286 in September and was told that it would be 6 weeks to receive the parts. Here it is November 13th and still have not received anything and cannot get through via e-mail or telephone. We paid $500 for this grill last year and the burners should not have burned up that quick.
Unable to use our grill for almost 3 months.
Sean of Houston TX (11/12/07)
CharmGlow 720-0230 burners completed rusted out and fell out of the bottom of the grill after one year.
Just another example of why Chinese products are awful!
Angelique of Jacksonville FL (10/05/07)
Im having the same problems with my Charmglow grill 720-0230, flames coming out the back, my burners and tamers have rusted and only had it since this last year, I thought for a $350.00 Stainless Steel grill,it would not do this. This is pretty crappy, for such a very nice grill.
So what am I to do? I see everyone is having to call and order these useless parts, and why is it taking so darn long for them, be freaking responsible, to this company, peoples lives could have been gone or hurt very badly and then what would have happened? get the darn parts to us, recall this model also and be more than happy to replace the parts. and since this is such junk why are we having to pay s&h charges, its yalls responsibility to replace them.
David of Summerton SC (10/04/07)
I purchased a Charglow Gas Grill (Model #720-0230) that is still under warranty. I called (September) to say burners had failed. They said they were covered and would send repacements at a cost of $14. for shipping. At the end of Sept., I called to see what the status was. They said they were on back order and I would receive at end of Sept. I called today, (Oct.4) and they said would be another 3 weeks. I asked if they could expidite. They said if I ordered online I could get sooner. I aske to speak to supervisor. She said they were in meeting (naturally). I have not been able to use my grill in six weeks, but because I am a current customer I have to wait, but if I want to forget warrenty and pay full price I can get now. I have been recommending the Charmglow gill to people who have seen it at my house, but I will never do it again.
John of Islip Terrace NY (09/24/07)
Purchased from Home Depot 4-29-05
Right off there was a recall 8-05 for a possible fire hazard involving the hose and regulator. But every year since I'm having to replace the SS Linear Burners and the Flame Tamers which rust and rot out yearly. Even being warranted for 5 yrs on the burners and 3 on the Tamers ,when that expires I will be faced with a cost at todays prices $28/Burner x 3 = S&H of $15. Tamers at??Cost.
Who knows what can happen? I have large flames coming out of the rear of the burners and wasting extra gas besides.What am I supposed to do? Not use the grill for months? Buy another as a alternate. Can't afford to pursue a company over such a matter , but it would be great to see a Class Action suit initiated.
Carol of Port Richey FL (09/24/07)
ordered three burners for this piece of crap grill. they burned out after two years. was told it would take 4 to 6 weeks for delivery plus $14.95 for shipping. i just placed the order today, so i can't comment on how long it took to receive them, if i ever do.
John of Lake Winnebago MO (08/29/07)
Same story as others. Charmglow grill #720-0036-HD-05. Burners burned out in two year period. Ordered on June 12, 2007. Burners were on back order. Called 7/26/07 the said would be in on 8/5/07. Called on 8/13/07, burners in but had not shipped. Called again on 8/21/07, still had not shipped. Called today and placed on hold for extended time and then decided to check on internet and found that others are having the same problem. Have been unable to use grill all summer.
Nicholas of New Port Richey FL (08/23/07)
Purchased a charmglow , model 720-0230 grill last year and the burners that are supplied were to be stainless steel, and rusted away in less then one year. The grill is kept indoors and used maybe twice a week. I called to order replacement. After call several times, and left holding the phone for hours, I finnally got through. I has told the grill was still under warenty,but the burners were on back order. It would take 6-8 weeks to get them. This was in June. To date (8/22/07) nothing. I called Home Depot and asked for help. They could not get any results from Charmglow. I spoke to Charmglow today. Burners are still on back order and will be about 6-8- weeks before they get them. Same story. Charmglow buys from China and the products are JUNK. Charmglow make big profits at the expence of the trusting consumer.
Bill of Gahanna OH (08/08/07)
The charmglow gas grill that I purched from Home Depot burners rusted out. I finally got in touch with someone from consumer affairs and was told that the burners were being replaced nd I should receive them. They gave me a confirmation number of 278784 and told me that I would be billed $14.96 for postage.
This was several months ago and I have not received the burners nor any communication concerning same.
Alec of Spanish Fort AL (07/02/07)
I filed a report of a faulty grill with the customerservice@grillservices.com referencing a recall on gas grill model number 720-0036-HD-05 and was told the parts would go out immediately. I got a confirmation number but never received the parts. No response on the 800 number, just long waits with messages every five minutes about how important my call is.
I have been unable to use the grill, it is $350.00 wasted and the hose is melted to the grill pan.
Claudia of Mechanicsburg PA (05/23/06)
I purchased a Charmglow gas grill 720-0036-HD-05 in May 2005. This May 11 I was using grill after winter cleaning and it caught on fire. Was unable to turn off gas with knobs and could not reach under as fire was below cooking surface. All hoses knobs etc. burned. I have contacted Nexgrill twice by email and three time by phone. I have received a part that was to be installed to prevent fire but have not yet received as promised the hoses, knobs etc. May 23 phone call they now tell me the parts have never been shipped. I would feel much better with a new grill and not have to rebuild this one.
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