Charmglow Gas Grills

Last year I have purchased a Charmglow grill and spent about $1400.00. I have always kept it clean and covered; however, I am very surprised with the poor quality it has become. It is all rusted. I am even afraid to turn it on sometimes when I have company because the gauge of the burners caught on fire one day. Now I even take the propane tank out when I am not using it.

I bought a 8500S grill three years ago and the burners, heat diffuser plates and entire back panel of the grill has now rusted out. The grill has been kept covered and well taken care of, but is clearly an inferior product.

I look forward to hearing from you as soon as possible. I'll be pursuing this to the Better Businesses Bureau.

I bought charmglow gourmet series. Within a 2 year period, it became so rusted and cracked. It is unusable. I spent over $900.00 for a very poor product. Fire was shooting out of the burner tubes.

Very poor. Bought the charmglo stainless steel BBQ at home depot. Never really worked well. Just saw the recall, never contacted. No longer can use the bbq. it is unsafe.

Ditto with everyone else's comments. Started to replace burners this weekend and there is nothing to secure new burners to. We all got ripped off. My wife asked me, "Didn't we just buy this grill?"

Charmglow 720-0234 burner tubes has been rusting out in under two years. It is dangerous and the grill is unusable.

I was surprised to hear all of these complaints. I was looking online to see if there was a cheap replacement igniter as one of the burners doesn't ignite very well. I purchased my Charmglow 3+1 Gas Grill in early 2007, I believe, and have used it quite a lot with really no problems. The rotisserie did not fit exactly out of the box, but I just had to add two screws to keep the motor from riding too low on the bracket. Other than that, it works great and I'm using it now. The only thing I wish was better is if the burners would be a little lower heat on the lowest setting.

I wonder if some of the rust issues are from high humidity or excessive cleaning. The burners and plates are steel, so every time you clean them you remove the protective oxide (rust) layer and they have to produce more. That's just the way the way steel works. Maybe I'm just lucky I live in a low humid area.

Anyway, I just thought I should add my two cents.

Imagine my surprise when I found out that so many other consumers have had the same experience as we did. The Charmglow 4 burner $299.00 we bought in 2008 was beyond repair. The tubes had rusted. So, gas was leaking and flames shot out of the handles. It was a very dangerous situation and we had to trash it. I never received any notice of recalls on this product. I am extremely dissatisfied that something that cost $300 didn't even last 4 years. We took good care of it, kept it covered, and even had replaced the grills last year. But the engineering of this grill made it impossible to replace the gas pipe tubes.

I paid $400 at Home Depot for a Charmglow Model 810-8500-S Heavy Duty-Grill that was supposed to have stainless steel burners in March 2008. By the beginning of the summer of 2011, the burners, heat plates, and brackets were almost rusted through, even though the grill had been kept out of the weather. Charmglow did send replacement burners, but we had to re-drill the brackets. The electronic ignition no longer works. They want over $60 for new heat distribution plates. It is very cheaply made, and I will never buy another Charmglow.

We bought a Charmglow Barbecue Model No. 720-0396 from Home Depot. Shooting flames are coming out from the back of the barbecue. Our burners have also rusted and disintegrated. How can we get this resolved?

I bought my 720-0396 Charmglow Grill in 2008 and it is completely rusted out and unserviceable, following mild residential use. I too am interested in a class action suit if one is in the offing.

I also bought a "stainless steel" Charmglow (Model: 810-2320-B) about three years ago. This thing rusted completely inside the first year--burners, heath plate, and burner holders! Now, everything is just iron dust. My question is, out of hundreds of complains, is this company or Home Depot doing something about it? This is a plain and simple swindle by both of them. I want a replacement!

I purchased Charmglow Gourmet Series - Chef's Island Grill on 3/31/07 for $999. Within three years, it was rusting out becoming unusable. I've been searching for a way to refurbish it, as we like the faux stone cabinet it was built into. No luck. Now, I'm going to attempt getting some recourse through the warranty process, yet with the receipt being nearly unreadable, I don't hold high hopes of this working. They appear to be part of Brinkman, and my neighbors bought a Brinkman grill which rusted out within 1.5 years. I'll never buy another Brinkman, Charmglow or any other related product as I haven't yet heard any good stories about their products.

Well I had just noticed all the complaints sounded exactly the same as mine. My Charmglow was actually a gift for the new home. Important parts rusted out within a year's time. I think it's a manufacturing scam/deal, to make money from charmglow parts. Did anyone check out the prices of the main parts needed, I mean all of the rusted out parts. We're only purchasing the name of the quality, not the actual quality that the name Charmglow promises.

My experience with my Charmglow Grill has been excellent. I bought the double hood model, 810-7420-S, at Home Depot last 5/26/2007 for $299. Being able to use just one half of the grill works great when my wife and I grill a steak for ourselves. But when we have guests, we still have plenty of room to grill 10 or more steaks. After 4 years of use, the ignitor finally quit working but the burner ports are all intact and works good.

I do notice that the grille heats up much faster than an oven and gets up to 400 degrees in less than 5 minutes. Once we let it warms up for 10-15 minutes beforehand, the hood handle gets so hot that I need a glove to open it. That possibly lets it warm up excessively up to 600+ degrees and could lead to premature failure. When I try to keep it at 400 degrees or less, I have not had a problem. I note that the warranty is 5-years for the stainless steel burners and 3-years for all other stainless steel parts.

Technically it was below one star, more in the negative. I purchased a 4-Burner with Side and Rear Sear Burners, as well as an oven and outside stove burner. I bought the grill in 2009 for my father as a Father's day present. As of 2010, only two of the burners were functioning due to the fact that the gas rails had completely rusted out and caught the whole left side of the grill on fire in a total blaze. It was so bad that I needed a fire extinguisher to put out the flames and then moved what food was left to the inside stove for cooking. Not only did the grill cost $1000.00, but they wanted $500.00 for replacement parts and would not warrant the replacement parts because they would be shipped from an outside source. I spent almost a month trying to get anyone to answer the phone at the warranty company, before just scrapping the whole grill and purchasing another grill by another manufacturer from another supplier. I will never by a grill from Home Depot or Charmglow again!

My husband and I purchased the "Gourmet Series" grill just about 4 years ago, when we moved into our new house. About 12 months after the purchase, the door & hinges fell off. About 6 to 8 months after that, both drawer faces fell off!

Just about 6 months ago, the side drawer under the granite counter has started to give way. Being the holiday weekend, we pulled the grill out to have a BBQ and, lo and behold, my husband tells me that the grill is very broken! The gas burners inside have cracked and are completely unusable! I could understand if the grill was kept out in the elements and not under a covered area, which is the case with our grill, where it is exposed to harsh conditions.

We paid $2,000 for this "long lasting, durable grill". That's just a crock! There is no one to talk to complain and try to get a resolution for the problem! Does this company not stand behind their product? Apparently not, if you are not able to contact a complaint/resolution center!

I bought this grill from Home Depot in 2006 and from the beginning, the middle knob was stuck and never worked! I wired around it using the other four burners but it never worked consistently. Finally, after opening up the grill, I noticed the complete insides of the grill is 100% disintegrated! I went to a friend's house, this past weekend, and she had the grill there also and lo and behold, just a piece of junk in their yard. It was unable to be used because it had been broken for years as well.

I don't understand how the grill can be sold and so many people have problems with it and yet no recourse for all the money spent on it. I am so upset with Home Depot and Charmglow for thinking that I was getting a great product to ultimately be ripped off!

I bought a Charmglow 720-0304 grill at Home Depot, with the assurance of the salesman that it has the best quality in gas grills to be found. After a year of light use and very good care, things started to break and rust. Home Depot takes no responsibility for resolving any problems with Charmglow. When contacted, the manufacturer wants only to sell replacement parts at very high prices. Forgive me if I'm wrong, but I was taught stainless steel does not rust. I now have a grill that is useless after paying too much for it. The replacement parts can't be replaced, because there is nothing left to secure them to! My deck is scorched and my house nearly caught fire. Is there a way to file a class action against both companies?

When I was reading this site, I noticed that I'm in the same boat as all of these folks. I also bought a gas grill from Home Depot which I paid over $600 and it has started to fall apart. The burners are now rusted and the sides disintegrated, pretty much gone. Can someone tell me what is Charmglow or Home Depot doing about this problem? Thank you.

Note: Peter, I would like to be a part of whatever lawsuit you are planning.

I too, bought a Charmglow grill and with very minimal usage, it has completely rusted out rendering it unsafe and unusable. The nobs has completely stopped functioning. This grill is really a piece of garbage.

Charmglow Grill: I saw several posts about people who bought this product from Home Depot and found that after a year or two, it rusted and fell apart. Same thing happened to me. I am an attorney with 30 years litigation experience and would like to see if there are people who purchased this product who may want to join a class action case to make someone, other than the consumers, pay for the fraud involved in selling these grills.

I purchased "Heavy Duty" Charmglow BBQ and within 12 months, it completely rusted out and fell apart.

This is about Charmglow grill. In three years the whole inside could be vacuumed, that's how far the rust had devoured all the pipes, screws, burners. There was nothing left but powder.

This product and the support are the worse I have ever experienced. Based on all the other complaints and ratings of this product, I can't believe Charmglow or Home Depot are not trying to make good on all those who have spent good money for this grill.

I can't even find a person or department to which I can make a complaint. Is this company still in business? Sites on the net are not at all helpful. Entire grille portion of this unit needs to be replaced. The unit is in a much larger unit that has brick trim and granite inserts. Can't get rid of it because it is too heavy (several hundred pounds) and it is behind the house.

I brought a Charmglow stainless gas grill model 810-7440-5 about 4 years ago from Home Depot for about $400. After two years, the inside of the grill is completely disintegrated. The gas pipes are cracked and crumbled. I called Charmglow and they quickly sold me replacement parts. After I tried to install the replacement pieces, it quickly became evident that the inside of the grill was so destroyed there was no way to install it. I called Charmglow and they said to call Home Depot for service. I called Home Depot and they said call the manufacturer and treated me like I must have been ** for even asking Home Depot to help.

I purchased a Charmglow Barbeque Grills and after 50 years of Charmglow being in the family, I will never buy another. It's a very bad product and there's zero customer support.

Charmglow Model 810-8530-S gas grill is a piece of junk. Rust has made this thing unsafe and a filthy mess. I will avoid Charmglow and Brinkman products and I will recommend others to do the same.

Shame on Home Depot for abetting in this consumer fraud.

Spent over 500 for the charmglow "Stainless Steel" grill and burners. Junk from the outside to the inside. Grease drip pan weld broke, outside is rusting, grate completely desinigrated, bottom tray rusted to nothing, tune burners rusted out in the first 1.5 years, and the list goes on. I am so mad I paid this kind of money when I could have spent half or less the same amount on a "disposable" grill that would have lasted 3 times as long.

Shame on you Charm Glow

You have no friends.

I stopped using that burner and tried to work with the other two. It'll only took that summer for the other two burners to go bad as well. So all three burneres were bad after less than 50 uses.

While looking for a new valve and hose connection for my grill I saw this site and now will vent my issue with my Charmglow 720-0036-hd05. Bought from Home Depot in May of 2006. Since then I have replaced all three burners, the rotissere never did work. the temp shot up to nearly 600 degrees and had to open the lid to cool off the grill. Gas valve leaks when the valve is on. flames have popped out of the bottom of the grill so I quit using it. Thought this would be my last grill to buy. So much for stainless steel. New I should have bought a Weber

I purchased a Charmglow 720-0396 Stainless Steel gas grill from Home Depot in July 2007 for $799.00. On June 25, 2011, the grill caught on fire, almost blowing up, beside my house. As I started taking the cover off, I noticed that the whole inside was rusted out; and the stainless burners (4/5) where broken; and all the screws were rusted out; and now, all the hoses were melted. I called Home Depot and they referred me to Nextgrill, who now owns Charmglow. Home Depot does not stand by their products they sell. All I wanted is to have something worked out. I do not expect a new grill for nothing. I will never shop at Home Depot again.

We purchase the Stainless Steel grill Model 720-0234 in 2007 and the burners are totally disintegrated. I sent in my warranty card and have never heard from Brinkman regarding any recalls. So much for Stainless and the $400 I spent to purchase it. We really do live in a disposable society. I bought this grill in hopes it would last a long time. The cheap ones last longer.

I purchased a Charmglow Model 720-0396 from Home Depot. The rotisserie never really worked -- matter of fact, the first time we used it the door would not open and my husband got burned. The main burners, flame timers, and other parts are rusting. Home Depot does not sell the replacement parts but it does not really matter since there are no screws left to replace the parts. I knew I should have gone with a Weber but that Charmglow's "all stainless" grill would be a better deal. Less hassle.....WHAT A JOKE!!!! I have always been a Home Depot consumer and I can't not believe that they are selling a product that is defective.....

Today, I was cleaning my back porch and kept smelling gas. I went over to the grill and thought that I had left the gas on but I did not. There was a hole in one of the burners that was putting out gas. Thank god I was outside and this did not catch fire.....

I bought a Charmglow 720-0036-HD-05 about six years ago. I replaced the stainless still ??? burners every other year. The first year they sent me replacements parts because the grills was still on warranty, the second time I had to order the parts from home depot. I was about to order/ look for repacement parts when I saw other complaints. The only stainless still is the outer casing everything inside is rusted very badly

I bought a Charmglow 720-0036-HD-05 from Home Depot in 2006. Last summer I discovered that the burners and other components had rusted out although it was advertised as being 'stainless steel'. I contacted Charmglow/Home Depot and they were no help.

How does stainless steel rust? It doesn't. Home Depot was either duped by their Chinese manufacturers or they knowingly did false advertising. Either way, there should be a class action lawsuit. I didn't replace anything last year due to a household move. In looking through the internet to find parts just now, I have found this site. Somebody please put together a class action lawsuit so we can get compensation!

Bought this grill three years ago. The first year, the ignition starter stopped working. The second year the regulator took a crap. Now I opened it up this year and oh my god, the dam thing is an eating rusted up mess. The screws are so bad I can't even replace the parts. What the heck! Total complete waste of 400.00 bucks. It even caught fire last year.

I purchased a Charmglow 810-6320-B Stainless Grill. It was supposed to be of high quality and had planned for it to be a grill that would last 8-10 years (like my old Sunbeam), but in less than 4 years it has completely rusted out. The "stainless" side tables are all rusted and the burners and flare tents are rotted away; very, very poor quality. Home Depot says there is nothing they can do. Stay away from this brand and Home Depot commodity products in general.

Replacement parts have cost me over $200 so far and climbing.

I bought a Charmglow from Home Depot two years ago and spent over $500 for it. I thought I was buying a quality product and chose to buy stainless steel to prevent rusting. I went to start up the grill and found out it was completely rusted out!! There is absolutely no reason for this to happen. I take very good care of the product and thought it would last us a long time. The quality of this product is very poor! I went to Home Depot last night with all my paperwork and was informed there was nothing they could do for me. I can't believe it! You spend hard-earned money on so-called quality products and all you get is a cheap imitation. I should have only spent $100 on a grill, at least I wouldn't mind if it rusted out after this time.

I will not buy another grill from Home Depot or another Charmglow product.

Is there anything that can be done to send me free replacement parts which would cost more than a whole new grill? Can I have them shipped or can I arrange to pickup a new one at the Concord, NH store? A loyal customer and employee of US Remodelers, THD's exclusive kitchen cabinet re-facing company

On November 6th 2009, I purchased an electronic grill, Charmglow Gourmet 4 burners Electric Grill Model # 810-8640-s, priced $953.05 at Home Depot Store #6975, 2508 Skyline Blvd, Cape Coral, FL 33914. Two weeks later, there was a problem with the grill. When plugged into the electric outlet, the light ignition to the left burner come on and stayed on until unplugged; the fire ignition does not shut off only when the electric cord was unplugged or disconnected. The grill had also an oven and a refrigerator that was unusable as well.

We contacted Home Depot, who referred us to the manufacturer, The Brinkmann Corporation. On December 7th 2009, Jeff ** answered back and said that the three control box for the electric need to be exchanged or I should try to swap the grill out to another one. I contacted Home Depot for an exchange but was once again referred back to the Brinkmann Corporation who now referred back to Home Depot again. This went on for over a year up to November 16th 2010. After multiple phone calls, emails and letter to the Brinkmann Corporation, finally on November 16th 2010, I was told by the Brinkmann's representative, Jeff ** to dismount the control electric box from the grill and mail the control box to them as the only option. I asked then if Brinkmann would pay for the shipping and for a technician to uninstall and install the electric control box. Since then, there has not been any answer back, nor any control box has been shipped. I am a 65-year-old women and not a technician.

As of December 2010 to January 2011, the grill wasn't working at all and have since then been staying in our garage. I purchased a new grill from Lowes.

I bought the Grill at Home Depot and I consider it very unethical to be treated with such casualness by both the Home Depot and The Brinkmann Corporation and Home Depot was the one that sold me the grill. I request an exchanged grill, the grill repaired or my money in return. I think its time for both Home Depot and the Brinkmann Corporation to take the fully responsibility for their printed warranties on their products and I don't wish any other consumer go through all this frustration with letters, emails and phone calls for over a year without any resolution on this matter.

I have saved all documentation, emails, and letters if needed. I would appreciate help in this matter.

I clean and polish the stainless after every use and cover and store it in the garage when not in use and it is still showing heavy signs of rust after only one year. There have also been issues of it failing to ignite, and the gas regulator needs to be replaced already. I treated myself to a really nice Charmglow gas grill, and got burned! For the nearly $500 I spent on this grill and accessories, you would think I had purchased high end, quality equipment. This is not the case at all. Charmglow use to be quality stuff, not anymore!

Putting the cover on started the bbq, without us knowing so and almost burned our house down. Luckily, my wife went outside for something and caught the problem. It had melted. The knobs were melted but our house was intact, very dangerous product.

We bought the stainless steel grill approximately 4 years ago. We wanted stainless so to prevent rusting. All 5 burners have rusted and basically disintegrated leaving the grill useless. A very poor quality for the $400.00+ we spent. I don't want to replace the burners because all the screws and insides are also rusted. Home Depot should know better than to carry such poor quality grills.

I purchased a Charmglo Gas Grill from Home Depot about 1 year ago with extra tank, cover, etcetera at $700.00 in total. The controls on the front can be accidentally turned on by anyone walking by and just lightly brushing against them. It has happened twice with the cover on and once without. If the control turns to the ignition stop, the gas would have ignited, caught the cover on fire and burned down my house with my dogs inside. I showed the manager at Home Depot how easy it could happen and asked if there was a recall or repair that would fix this very dangerous problem. He told me someone would get back to me within 24 hours. A week later but there was no call. I went back to Home Depot and inquired about my problem. Prashant ****, the store's operation manager told me he had directed another employee to call me and said he would have the employee call me the next day. 1 week later still no response. I went back to store, talked to Prashant and asked him why he did not follow up on my complaint.

He said he would talk to his boss and get back to me the next day. Surprise! But there was no call. I called him and he offered me $100.00 credit towards another grill with no explanation why he never responded to my complaints. He also said I should turn off the gas valve and that would solve the problem. I told him that his low-ball offer barely covered the 3 tanks of propane I had to replace and said it was insulting. He refused to be of any further help. I recommended that he talk to the manufacturer and let them know they might be looking at a serious legal problem and he said he could no longer talk to me because I mentioned legal'. I'm out with $700 and will never buy anything from a store that won't stand behind their products especially when notified of possible serious problems.

I have a Charmglow Model 810-8532-S which caught fire on September 1, 2010, while barbequing. I extinguished the fire. On September 4, 2010, the unit caught fire a second time, this time without anyone barbequing. My son came upon it and extinguished the blaze. I have pictures of the damage which coincide with pictures on the internet with people that have experienced the exact same problem. As I was out of town.

My gas grill was hooked up to a natural gas source which would have started a bigger fire. I will be contacting the Livermore Fire Department tomorrow to have a Fire Marshall investigate the fire.

Purchased a Charmglow gas grill Model 720-0234 from home depot. Stainless steel is very low grade. Rust is a big factor with this product. Big problem: After using this grill for approximately 3-4 years, one afternoon I lit grill and allowed it to start heating up while preparing the chicken. I walked out to the grill and opened the lid and turned down the flame to low flame then began cleaning the surface.

Suddenly, the grill made a noise (that sounded like a bottle rocket taking off. ) At that moment the entire grill engulfed into flames. There was no way to approach it to turn off the valve on the tank. Within a matter of a few seconds the flame stopped. I can only think that the tank outlet valve protected it preventing an explosion. When the fire stopped and the tank had cooled enough that I could close the valve I shut it off. The tank still had liquid in it maybe 2-4 inches.

What I found was that the regulator had failed overheated and was literally coming apart. Fortunately, even though the unit was on a covered deck it only burned my screen on the screened in porch. This could have been much much worse. I took the regulator and hose to the home depot store and showed them the part. They did not seem that concerned. I found a replacement regulator on their shelf (I'm sure a universal part.) I recommended that the folks at HD warn consumers to replace the regulator every 2-3 years or so. I kept the failed part for awhile, but have since thrown it in the trash. Looking back, I am very fortunate. However, if this happens to others, they may not be so fortunate. Now I am faced with replacing the cheap burners at the tune of 38.00 each x 5. It will probably be cheaper in the long run to replace this POJ with a better product. You can be sure that I will not purchase another Charmglow ever again.

I purchased a Charmglow, gourmet series, propane grill with refrigerator, side burner, warming drawer, overhead canopy with lights and storage. I have now had the grill for over one year and I cannot believe that you could produce a product that is so defective. I spent over $1200 on the grill and I am now a slave to it. It is almost totally rusted, the "steel" on the drawer pulls has peeled away, all of the screws and bolts are completely rusted. Every piece of stainless steel is pitted and rusted. This is an absolute disgrace. I must now spend 4-5 hours every week cleaning this horror, only to do it again the next week. You should seriously be ashamed to have your names on this product and to inflict such a badly manufactured on the consuming public.

I bought a stainless Charmglow grill from Home Depot and need to let people know that it is a very unsafe product. The burners and collector boxes are so bad that they fall apart within 3 years. My grill broke apart while lighting it and flashed back. I will never own one again or shop at Home Depot until they stop selling the Charmglow brand.

I was able to resolve my issues with Home Depot concerning my grill. They gave me adequate credit toward another grill and I am happy with them. If you have problems contact Home Depot's Corporate Customer Care Department.

I purchased this grill on March 18th 2006 from Home Depot and I used it many times over the years. I went out to light the grill two weeks ago and had an awful time getting the three burners to light. I tried again this morning to see what the problem might be and it would not light completely on any burner and the center burner would not light at all.

Upon investigation, I found that the burners (stainless steel) were rusted out and no individual slots remained, just one long slot was there. I found new parts online for $30.00 each and I also found out that replacing them will require removing the main head from the base and taking the head unit apart; like I want to spend a full day doing this and not getting a quality product when I finish. I also had blown back when lighting the grill in the past but attributed this to being too slow in getting it lit; now I believe it is just bad burners.

What happened to Charmglow? They used to be one of the better gas grill producers around and a name you could trust. Thanks for letting me vent; got to go out and look for a new grill. I got a useless junk of stainless steel standing in the backyard.

I purchase a Charmglow grill about 1 1/2 years ago, and now it will not light. The gas flow is good (3 different tanks, and bypassing the starter system with a direct spark, but it still does not light. I would never recommend this product to any person living in Florida, or any other state. Spending hundreds of dollars for a piece of garbage is just not right. This product should be taken off the market!

I purchased a model 720 0230 Charmglow grill on May 8th 2006 and already replaced the burners on this grill when they rusted out over a year after I bought it. Trying to get in touch with anyone for the replacement parts was another story, but finally after probably six months, they did get back to me and like others had to pay for shipping on these replacement parts. The grill worked fine after the parts were put on but then the covers over the burners started rusting and then the bottom part under the burners just broke off.

I feel like I was bilked into thinking that this was a stainless steel treasure as opposed to a grill bought at Wal-Mart but this is actually a pricey piece of a rusted fire trap. To me, our money was wasted after I talked my husband into buying a per say stainless steel grill, which is like everyone who has bought one, and found out that the casing is the only thing that is stainless steel.

The only reason I had to complain again is that I was cooking non-fatty boneless and skinless chicken and the holes that are in the bottom plates let flames shoot up and had to turn the grill off because the inside was on fire, like others, I was lucky to be there so my house did not catch on fire. My biggest complaint about this grill or the name brand is that they are still selling them at Home Depot and people are still complaining about the poor workmanship involved.

Also like others, I will have to pull out the old grill that we refurbished only once for the burners, and the grill has many, many years on it to use it for grilling until I could afford a better grill like a Weber, who stands by their name. The grill at the time cost $369.94 which four years ago was more than my husband wanted to spend. So to us, it was a bit of an expensive lesson learned.

My Charmglow grill model 720-0036-HD-05 was caught on fire. It burned 2 front knobs and starter completely off. It left melted plastic on my wood deck and burned out internal wiring and left melted plastic on the stainless doors.

I purchased a Charmglow Stainless Steel, Ceramic coated grill in May 2008. March of 2010, I noticed that the entire inside of the grill had rusted out. After calling customer service, I contacted Home Depot customer service. They sent an escalation email and I received a call from Shane Hall. I sent pictures of the grill and explained that since even the screws were rusted completely, the replacement parts they were offering weren't going to work. I then escalated the issue myself to the director of customer operations, Suzette ***. After much back and forth, they sent me an entire new grill (excluding the base). I can only suggest that you do the same as I did. Do not accept no for an answer. Keep calling and don't give up. If you are persistent, they will make it right!

I have a Charmglow Grill bought from Home Depot in the summer of 2004. Within a month, the ball bearings fell out of two rollers making it near impossible to move. I complained, at Home Depot. They gave me the number to call for warranty parts. I should have known something was seriously wrong if the rollers did not even work. I bought the high end stainless steel model, thinking that if I paid a little more I would get quality. Wrong!

Overheating, flash fires, bad igniters and knobs were common and I just lit the grill with butane lighter. The wheels finally fell apart in 2008, so I built a cart with good wheels in 2009, all the burners rusted out and I invested in replacement burners and igniters. Then on 7-8-2010 while cooking some chicken the temperature would not come down. I had the center burner off and the side burners at low temp. The temp shot straight to 600, 5 minutes after I closed the lid again. The chicken was engulfed in flames and then I heard hissing. I jumped in the pool because I thought it was going to blow up. The whole grill was a fireball.

My wife ran and got the fire extinguisher and was going to call 911. I sprayed down the Charmglow grill with the fire retardant chemical. The fire went out but the tank was hot and still leaking. Everything from the rubber, plastic or electric was melted. The tank was still half full. I took it out while wearing welding gloves. It was very hot and it was still leaking. The valve had melted partially opened. Two days later it finally was empty. I am very thankful no one was hurt, but the Charmglow grill is a total loss. Can Home Depot help me?

I bought a Charmglow Gas Grill from Home Depot in 2005. On 7/7/10, an engulfing fire erupted from the regulator and gas line, melting the safety valve cap and heating the propane gas tank. I brought the melted part to HD. The staff said they no longer carried the brand but would help to track down the manufacturer. I've been unsuccessful in reaching anyone. I have since discovered that the model: Charmglow 7200036HD05 was discontinued and had several similar safety concerns documented on the website. Due to the quick action of several visiting friends, water was poured and hosed onto the flames, the valve was closed and the gas tank cooled with water. It could have been a catastrophe.

I purchased Charmglow 720-0234 from Home Depot approximately four years ago. Four of the 5 burners have rusted out, two broke off completely, and not all the igniters work. Home Depot doesn't carry the brand any longer, so I was shopping for replacement burners when I saw this. Is there further information available on the problems with this product? Thanks.

I have a Charmglow Gas Grills Stainless model 720-0396, was happy with it for three years but now I have problems. The burner valves do not turn off and I have had to shut the gas off at the propane tank in order to stop the flow of gas. First it was only one burner, now it is three. This is a high end unit and this type of problem should never happen. Obviously there is a design defect and I am wondering if perhaps this unit has been recalled without my knowledge. No physical damage has happened but I am extremely hesitant to continue my use.

This is the second time in 2 years that my grill ignited. The first time, Charmglow sent me replacement parts and we rebuilt the grill. But this time it was worse, everything melted! I have pictures that speak for themselves.

My grill does not wok now. Everything is melted and I am out almost $2,000 for this grill that we have only had for about 2 years that ignited once before and was rebuilt with replacement parts.

Purchased Charmglow gas grill in May 2008. Only used about 8 times in 2 years. On June 26, 2010, was using the grill and had trouble maintaing temperature. While trying to stop the temperature from rising I tried to turn down the4 main burner controls on two burners. Much to my surprise the knobs came off in my hands. They melted and like many of you I will not use this product again. Very dangerous.

On May 28, 2010, our Charmglow BBQ (model #810-7310-s serial #7310-s-0703-y079201) caught on fire on our back deck. We bought it on Labor Day in 2008 and I should have returned it when I found out it was produced by the same company that brought us that wonderful Brinkman BBQ (which I learned the hard way that Brinkman is an awful company to deal with because of another BBQ I owned and had a tremendous amount of problems with.)

After the fire, we noticed that the burners and burner covers were completely rusted away. Brinkman quality! It cost us a lot for the Charmglow and now the Brinkman company has stolen more money from our family for a worthless product. I wish we could sue and get my money back and our government should do something about this company before someone gets hurt! I have never owned a Weber but I will now. The BBQ is worthless now because of the fire. Scared my wife because of the extent of the fire and the close proximately to our children and house.

I then opened the door where the propane tank is stored and noticed the paint was melting there to. I told my 3 kids to go in the house quick because when I touched the propane tank it was very hot to the touch. Possible explosion danger. I quickly turned the propane knob to the off position, disconnected the hose and removed the tank from unit to a cool spot in the backyard.

I love to barbeque, it's a passion of mine. I take care of all my equipment and tools to it's fullest. The grill is always covered when not in use. Very surprised that this event has occurred for an expensive priced grill that I thought would bring me many years of great use. Thinking now on what really could of happened if I did not respond fast enough on the removal of propane tank and clearing the kid's to a safer environment. The Tank could of possibly reached a flash point temperature. Walked away with a minor burn on finger. Nobody else was hurt. Will not use this grill because of potential recurrence.

My daughters bought the Charglow mdl#8500, for me on fathers day in 2008. Within 1 1/2 yrs, 2 of the 5 burners would not work. I continued to use the grill using the other 3 burners. Recently I decided to look into replacing the burners, only to find out Home Depot doesn't sell that brand anymore due to numerous reports of problems. Grilling and taking care of a grill is not that difficult a task. I will NEVER, NEVER, NEVER buy any Charmglow product ever again. And I will research purchase alot better. EXTREMELY DISSAPOINTED!!

Purchased a charmglo stainless steel bar-b-que grill - used often taken great care of covered when not in use - rusted out burners and burner guards - replaced with parts that were recommended $29.95 ea (five of them) only to have the grill not get any hotter now than 275 degrees - no help from customer service - still waiting for call back - $500.00 grill very poor customer service and product reliability! Grade = Fail! $660.23 invested one year of use - very poor performance - bogus replacement parts - suck the customer for more wasted money!

I purchased my Sharmglow 810-7500-S about 2 years ago. I assembled then tried to move it. the wheels broke or better yet crumbled. Now all my burners and heat plates are rusted through and rotted. I do not have the $300.00 it would take to replace all the parts wrong with it. It would be cheaper to purchase another grill.I very dissapointed.I paid over $400.00 almost $500.00

Purchased Charmglow model 720-0036-HD-05 from Home Depot as Father's Day gift. Propane hose leaked and the grill caught on fire with flames shooting out. My husband was holding our 2 yr old daughter nearby when it happened. I discovered that there was a recall and the company is sending a retrofit kit and regulator. My grill is half black and I spent a lot of money on this. The grill has black marks that cannot be cleaned off. Had to get a new propane tank, regulator/hose, and my deck has burn marks on it. Could have harmed my 2 yr old if my husband had not picked her up. This grill is very dangerous.

After only a couple of years, the heat grates and the pipes the gas is distributed from rusted to nothing. I hardley used the grill. I went to the web site to order replacements and what they sent me doesnt even fit. Not even close to what they said fots that model #. I have been trying for a week for an RA# which is required but they always say "give your # and we will call you back" Which never happens or the 1 time it did was the following day when I was working. This is the worst customer service ever and now since the grill parts are about toast, i guess I am stuck scrapping it if I cant get parts. I'll never bye Brinkmann again.

I have a four year old (by serial No.) Charmglow 720-0234 from Home Depot that the burners have blown out on. I contacted the 866 number and talked to the rep about the parts being recalled. He advised that there was NO RECALL except that the burners did have a five year warranty on them. He is shipping the replacements for the cost of shipping $16.49

Thanks for the info helping me out.

Bought a Charmglow Gas Grill #810-7440-S, a year ago... never outside or in the rain.. 4 Gas Burners and 4 drip plates are all rusted out .. I feel that this should not have happened and they should replace these. This grill was not cheap and I am VERY UPSET.

I bought the grill from Home Depot in August 2004. Within a week the electronic starter stopped working. Now virtually all of the burner parts are rusted out. The cabinet is made of stainless steel, but everything else is non-stainless, which makes no sense!

Bought a Charmglow 'stainless' multi-burner gas grill, summer 2008. I got on here hunting for parts because I bought the grill at Home Depot and they don't sell them now. The interior of the grill is pretty much RUSTED out. I know how to use a grill and clean a grill. I've never had one with this extent of rust and damage within such a short time. The ignighter only works on the main burner. The others have to be lit using a long lighter. Temperature gauge stopped working after the first few months. The side burner basically has no control over flame level - even though it has the Low to High knob - it has never really worked properly.

Same with burners within the grill. If you have them set on anything but LOW - expect burnt (I mean CHARRED) food! This is a grill that needs a CONSTANT eye watching over it at ALL TIMES! I always keep my grill covered when cooled and not in use so the outside of the grill still looks pretty decent. Looks are deceiving! The inside is just a DISASTER! I'm sickened when I think about the money I spent for this below standards procuct.

They say follow your gut... I hesitated when I first considered buying it because I wasn't familiar with the name. Should've listened to the instinctive gut thoughts. NEXT TIME - Back to WEBER! I'm glad everyone has chosen to post the issues they've had. It makes us know that we aren't an isolated incident or that we just happened to buy a "coincidental lemon" and therefore we KNOW not to buy their products anymore. Thought I was spending money on a product that would last for many years to come. In reality - I've only had it 2 years and either need to spend as much in parts or purchase a new grill. WHAT A SHAM! VERY DISAPPOINTED AND VERY ANGRY! Due to the economy right now - I don't really have the money for either. Now what - be without a grill? UGH! Hate the thought!

Bought a charmglow gourmet series grill around hurricane season (oct of 2009). It never heated right. I don't use a grill much and I bought it just for the storm season, so I thought it was just me. I never used the oven feature. I only tried to use one part of the grill, and it never got hot so I always brought the meal inside to finish preparation. Then, on the fourth attempted use, and this time by my college aged kids and while I wasn't at home, they called to report that the grill knob burst into flames and burned up. I have photos. This is a BAD product.

How much space do you need to say this grill is a piece of crap. Just turned 2 years old and the burners are completely rotted through and the igniter no longer works. It will cost more to replace the parts than to purchase another brand when they go on sale. I also had trouble regulating the flow of propane from day one. Should have taken the thing back at first sign of trouble. Guess it took more space than I thought to say this grill is a piece of crap. Buyer beware!! You will get absolutely no help from the mfg and I can guarantee you that I will never buy another Charmglow product.

less than 2 yrs with grill completely rusted and need new parts. Can't reach them by phone and I see an abundance of complaints such as mine. There's a warranty left on this. They are no returning phone calls

My family purchased for our lake place a Charmglow 720-0234 Stainless steel burners and grates ($400.00 value or so I thought). We wanted a grill that would last us a long time. Now after using for only two short seasons (stored inside) when we went to use it this past Memorial Day weekend we discovered 4 of the 5 stainless steel burners were no good. We had to borrow the neighbors grill. Now that I think back I realize it didn't cook correctly from the start. I stopped at Home Depot tonight to purchase parts, didnt find any nor did I find any Charmglow grills on their floor, maybe they have stopped selling the junk. I then went on line to purchase replacement parts which I found to be very expensive parts. Glad I read all the consumers complaints tonight. Now, instead I will be purchasing a new Weber grill.

received a charmglow model 810-2320-B Grill for fathers day. in sept. the side burner would not heat properly home depot gve me a regulator off another charmglow grill. in july the entire grill would not heat over 175 degrees. calls to charmglow tell me to buy another regulator #3.IN 13MONTHS.

shame on them and home depot.

Purchased a Charmglo gas grill at Home Depot costing approx. $400. This grill has never worked properly. Will burn up food in a matter of minutes as you cannot regulate the heat. The last time I used it, it was extremely hot even after shut off and the heat remained at 500 degrees. It seems the knobs had melted and would not let me shut the grill down. Had to reach under and shut the tank off which was also extremely hot. Cannot use this again for fear of fire hazard. Model 810-7440-S. May 30, 2010

Purchased my Charmglow gas grill at Home Depot in 2008. The name Charmglow meant to me a good product. Boy was I surprised. The wheel fell off. It has rusted almost to the point that it won't be useable much longer. Paid over $300. Thought I was getting the best for my money. Also I have purchased three Charmglow grill covers. All have ripped and faded after only one summer. No more Charmglow anything for me.

I bought a Charmglow grill model # 810-7440-S from Home Depot in August of 2007 - yesterday the front control panel caught on fire and melted the plastic inside the knobs so the grill could not be turned off except by reaching underneath while it was on fire to shut the newly filled propane tank off - even after the tank was shut off the control panel continued to burn and had to be extinguished with water. We avoided a big catastrophe by seconds. Given all the complaints about this grill and the obvious danger of using one there should be a class action lawsuit.

I bought model #720-0396 grill in Sept. 07. Didn't even start to use til May 08. Just started it May 10 and the burners have large holes in them. They were spewing flames. All the internal parts are rusting away. Two gas valves have failed and one looks to have been burning. Company says no warranty. Will need to junk grill. Lucky no one was hurt. Where is the government? Waiting for someone to be disfigured by the flames. Intend to contact my congressman and National Safety Commission.

While using the rotissere on my Charmglow Grill it stopped working. You can hear the motor turning but the shaft is not rotating. This is the second time this has happened. The first time I returned the rotissere motor to Home Depot and they replaced it from another grill in stock. No damage other then to our taste buds. We were looking forward to a nice rotissere chicken but now have to settle for a straight old roasted chicken instead.

I purchased an expensive charmglow grill,(top of the line, supposed to last for a long time), two years later and only a hand full of uses it is totally rusted out. the guts are useless. two valves won't turn, three out of five burners have cracked and fallen apart, and some metal parts which are fixed to the grill and are supposed to guide the gas from burner to burner are totally off the mounts (broken). This porduct is a total piece of crap and home depot should do something about making these people at charm glow compensate us the consumers.

I purchased a Charmglow 720-0234 and had burners blow out just like many others have. After reading similar complaints (specifically Mark of Muskego, WI), I too called the representative at Nexgrill and explained my problem. They have agreed that the burners are on a recall and will replace for the shipping and handling fee of $16.49. They have extremely nice and professional service representative. Just want to thank you for the information, saved me about $100. With the blow out of the burners this is an extreme safety hazard.

I was searching for parts on the internet for my Charmglow propane gas grille, model 720-0304, when I came across all these complaints. Now I want to express my experience. My grille was purchased 4-5 years ago as a father's day gift. During this time, we haven't used this grille for approximately 1 1/2 years. Within 3 years from its purchase, the following had to be replaced: Stainless steel cooking grid (rusted), several gas tubes (rusted), the plate under the gas tubes (rusted), the plates between the grille and gas tubes (rusted), the gas regulator (making weird noise when in use). Our usage of this grille, before it started to fall apart and became a burden, was 3-4 times a month. That's not a lot. What a disappointment.

I was happy at first that my gift was of the stainless steel type, not realizing the very poor quality of product. As of today (after approximately 6 months of no use), I just purchased universal replacement cooking grids (porcelain) and preparing to utilize this thing one more time. After reading about Charmglow, I feel my grille cover is worth more than the grille.

Purchased a Charmglow gas grill model # 720 0036 HD 05, serial # SH-JE 017569. Used it about 4 times and was never able to control the heat. Now I know why. Two out of 3 tube burners completely rusted through and the third is almost gone. Huge gas leaks when I tried to light it. Terrible safety hazard. The only economical damage is I'm out the money spent on the junk grill and how ever much it'll cost me to have it hauled away, plus the cost of new grill.

I, too, have had burnout problems with my Charmglow 720-0234. All 5 burners have completely deteriorated. But I have a number that you can call. It is a Nexgrill number: 1-866-601-5799. The rep. will need the model number and also the serial number which is located on the inside of the doors. The burners are under a 5y-r. warranty. All you have to pay is shipping and handling (about 16USD). It sure beats spending $125 plus. Do not try to contact Home Depot, for they are just paid monkeys to perform menial tasks, not to do anything simple as to find the correct # to call. That's too tough for them (except Sekeenya). She knows what is up. Good luck to any who try otherwise.

We, too, purchased a stainless Charmglow grill for $300 at Home Depot 2 years ago. First, the igniter button stopped working after 6 months, and now all the burners are rusted through.

I purchased an $800.00 Charmglow top-of-the-line grill 2 years come mother's day (May). The grills are rusted out. The gas tubes have fallen through, and only one bug flame comes through. It is totally inoperable to use, and Home Depot said I had to deal directly with the manufacturer or but the parts. I have taken good care of the grill, under cover. I always put the cover on it when it cools, kept it clean, etc.

The burners are defective which is a safety hazard and it disintegrated in a short period of time.

I purchase a Charmglow 720-0230 grill from Home Depot. The inside tube burners rusted through in a year. The heat shield rusted out. I keep this grill covered and use it often and I do not cook with any sauces. I also gave it a full cleaning about every other month. The side burner caught on fire as it was leaking gas behind the control knob. This created a huge flame and heat till the side burner fell out. I have called and e-mailed several times and have pretty much given up after they have not come up with a solution other than try to attempt to sell me the parts for $90 plus $15 shipping for the side burner. This grill is dangerous and is of poor quality. I doubt it is truly steel. I would like my money back or a replacement.

Charmglow Grills are junk. My grill is a model 720-0304 from Home Depot. It's about 3-4 years old and the burner tubes and grease tray are completely rusted out. I went shopping online and found replacement parts for a ridiculous price, so for about 230 dollars. I will apply that to a good grill and not another one of these pieces of junk.

First was the ignition button, then, two burners about six months later. Now, the gas won't even travel through the line. People in here seem to think that it's okay for the grill to break if you use it a lot--that's ridiculous. If people wanted to price a grill based on how many times they could use it, companies would be renting them out like cars. Don't give in to poor manufacturing and substandard expectations. If we all thought that way, there would be no difference between us and Mexico.

Two years ago, "splurged" on a $1,000+ Charmglow 720-0536, 4 burner w/ side burner plate, rotisserie, and oven. What a piece of junk! Ignition button, searing burner ignition, folding side tables, and more all broken with no relief from Charmglow or Home Depot. I am going back to Sears for more trusted makes, that are not made in China!

I purchased a 6 burner grill with rotisserie less than 2 years ago. All 5 of the inside burners have crumbled apart as well as all 5 heat shields, small smoker tray won't even pull out! This grill has been kept covered and used under a covered patio. The grill 720-0396 was at a cost of $800 plus tax and a parts cost of $300!

I purchased a Charmglow gas grill. The burners have already rusted out and the plates are already rusted out and the electronics don't work. I had to put out one fire and am concerned about the grill's safety. In order to use this grill I have had to replace the gas burners. I did question the local store and they said that I needed to contact Charmglow, which seems impossible.

Our grill was our first big Home Depot purchase, not even a week after moving into our new house. I have a 5-burner with side warmer. I love our grill and we have used it like crazy in 2 years. Yes, the stainless plates have rusted through, and just last week, my first burner broke. I was disappointed, but I've made some great meals on that grill, and it still seems like a great value. We paid $349 for it 2 yrs ago, and as long as replacement parts are available online, I'm still cooking. I love my grill and it seems well worth the price and trouble. The stainless heat plates are rusted through despite being covered with 1 broken burner so far.

I found this site while looking for a number to call Charmglow. It doesn't appear that will have much effect, but I shall try. Oh, I agree, don't buy Charmglow and I'll a step further. if it came from Home Depot, you should have known better. They sell the cheapest junk for the highest price they can get for it.

In 2005, we got one of the 4 burner grills, 3-in-1 out. The first one had a defect with the regulator. It ignited inside the cabinet, below the actual grill, burning the supply hose to the grill from the tank. Once that happened, it behaved like a cutting torch. The fire melted the metal on the base. Luckily, the grill was far enough from the house to burn it down. Neighbors called the fire department to come and put it out. We took it back and HD gave us a new one of the same model. Since then (Oct 2005), I have replaced all the burners, the heat shields and 2 electric ignitors.

However, I have to say, this grill has held up well. We cook at least 3 meals a week on this grill for the last 4.5 years. I mean we use it a lot. I also brew my own beer, which involves 3 hours of burner time for each batch. In 2009, the outside burner was on for a minimum of 250 hours. We throw several large parties every year. It's always been used for low boils, cooking 150 hamburgers at a whack. I've cooked on it four times this week. Is it a awesome rock-star grill? Nope. But it's been worth the money to us. We've used the ** out of it, and it shows.

I do wish HD carried the replacement parts or at least be able to order them online instead of pilfering over the internet to locate them. I'm satisfied with the grill. It did what I expected, that's all.

I bought a Charmglow Model # 810-8500-S in July 2008. By December of 2008, the electronic starter had to be replaced and by July of 2009, the heat distribution plates had totally rusted through. What a piece of junk. Shame on Home Depot for not stocking any parts either. Brinkman says warranty will not cover it and wants almost as much for parts as I paid for the grill.

Before this grill, I had a Sears gas grill that I rebuilt 4 times and it lasted for 15+ years. Fortunately, I still have it and may rebuild it one more time. Please don't waste your time on the Charmglow/Brinkman products.

My wife and I received a Charm Glow 810-6320-B stainless gas grill from Home Depot for a wedding gift three years ago. Now the grill is completely useless because the burners have rusted away. They probably lasted about 1 1/2 years between use. It is a shame number 1 that Home Depot sells a product and will not carry obviously a commonly replaced part for that product. You have to go hunting all over the internet to find a distributor that is not trying to **. I will never own another Charm Glow product. It is junk I say.

I purchased a Charmglow 4 burner (3 main, 1 side) in 1996. The burners rusted away in about one year. So much for stainless steel. This weekend the grill totally burned up. Control knobs and igniter burned up. I had to reach under it and turn the gas tank off to stop the fire. My gas grill was destroyed. Very scary event. It could have caught the eve of the house on fire. It barely lasted one year and then self-destructed this last weekend (1-10-10).

I bought a Charm Glow Grill two years ago, and we used it about 2-3 times a month in the summer only. The grill is covered by a grill cover and was never exposed to the weather. The grill grates are completely rusted out, and we cannot use the grill. I have a Weber Grill that I have owned for 30 years that is not gas and is still in perfect condition.

I would never purchase a Charm Glow grill again. The cover is warped from the high heat no matter what you do, and it burns all food. Shame on Home Depot for selling such a poor product that makes the customer hunt for useless solutions. I had no idea that hundreds of customers like my self have had similar problems. Thank heavens for the internet! Don't buy one.

Received CharmGlow grill 720-0234 two and a half years ago as a wedding present. One month ago two of the five burners started making a popping noise. I examined the burners to find two completely rusted apart, and the other three not far behind. After looking online and seeing many people experiences the same problems, I called the toll free number on the grill, only to be told that I would have to spend $130 for five new burners. So far, a call back from a supervisor has not taken place. I will never purchase another CharmGlow product, nor would I recommend one to anyone.

Why have I already had to replace a regulator? Charmglo, I'm all ears if you would like to reply! Paid a lot of money for a grill I can't use and have to keep repairing. Not to mention it has always creeped me out the way it hisses and the parts that keep going bad. Anything to do with GAS and parts going bad scares me.

I bought a Charmglow Grill Model 810-8550S about 2 years ago and now 3 of the 5 burners are rusted through. Will definitely NOT buy another one. Now they (Brinkman Industries) want $54 for new burners after they told me that stainless burners will only last 2 - 3 years. Rediculous! Grill is useless until burners are replaced. Grill cost $700.

I purchased a Charmglow grill (Stainless steel ) from Home Depot 14 months ago. In the meantime the stainless is rusting very badly and the manager told me that this will happen to stainless. I am not happy with this answer. I paid with tax app 700.00$ for this grill and have only used it about five times.

three main burner tubes rusted away,causeing flames to flare-up.

bought charmglow grill #720-0234 from HD in 6/07. same complaints as everyone else (burners rotted) however, i want people to know that i called 8009138999 then 0 and requested info. on replacement parts under warranty. was transferred to amanda. she registered unit to warranty without proof of purchase and placed orders for new burner tubes and flame tamers for shipping/handling @ $16.49. the manual lists warranty info. and i simply followed up. so far so good! just want everyone to know that while parts definitely should not wear out like they do, so far nexgrill has adhered to their published warranty! Nexgrill Industries Inc. has a web-site. they can be reached @ (800)913-8999. Fax(909)598-1545. again i think parts are junk, however the packaging says Made in China so buyer beware--also, Home Depot has 90 day return policy, so if you were to buy these units from another retailer, you would probably get similarly poor response from them as well!!!!!!!!!!

I bought a charglow Grill last year and the burner rotten and no flame, it is the worst purchase.

I have a 2 year old Charmglow gas grill model # 720-0230 purchased from home depot,used frequently and cleaned often. the burners are all rusted out with flames shooting where they shoudnt be,the diffuser trays (on top of the burners)are rusted through and the regulator went junk.To think i replaced a 15 year old Ducane with this thing.I think after everything i read about this grill i will cut my losses and use it as an anchor and i will try to beat my son up for my old Ducane back which is still in use.

Purchased a Charmglow Grill last year,2008. Have used it approxamately 25 times. This summer the first time I cleaned it I noticed the enamel has bubbled and broken away from the flame guards. I have kept my grill clean and have not used any caustic cleaners on it, just dish soap and water.

After having the grill NEW STAINLESS grill for a year the same problem occured. I contracted Charmglow, waited again 4 month for the a reply and got the replacement burners. We have to replace the burners and the Drip pan every 3 month's due to the fact that it is made [bad] and the workmanship [is bad]! Charmglow needs to get a wakeup call!

Two of the four casters colapsed in the area around were the bolt/axel goes through the wheel. This did not ocurr due to abuse. The wheel hub must be too weak for the weight of the grill. If your policy will allow, please replace the casters. (Charmglow 7420)

We purchased a stainless gas grill from Home Depot (Charmglow Model # 810-7440-S) about a year ago. We grill very often, and thought a stainless grill would hold up and be a good investment. We paid nearly $600 for it and a year later, the thing is a piece of crap!!! It's rusted out, the shelves on both sides fall off, all the burners need replaced, and even if we wanted to replace the burners, Home Depot does not carry replacement parts for Charmglow!!! (Exactly where we purchased it!) Home Depot won't do anything about it, and Charmglow wants us to purchase new burners from them! What a bunch of crap!

My Wife bought me a Charmglow 720-0536 for my birthday in Febuary. First time i get it out September 9, I fired it up, within 10 SECONDS the cover plate on the main control panel is RED HOT,, this is a part that should not get so hot,if at all I suffered a serious burn on my hand. I have a Vermont castings grill which is 6 years old so i fired up old faithful and left it burning for an hour,, no significant change in temperatute to the control panel. Watch out for this, if there are children around they could suffer serious burn injuries.

I purchased a Charmglow stainless steel grill last year from Home Depot. It is the WORST purchase I have ever made. Shame on me for not doing more research. Keep in mind the steel they market is only the cover, not the body. It rusts like crazy. Four of my five burners have rusted through, not allowing a consistent burn and I need to have them all replaced. Charmglow is JUNK. Shame on Home Depot for selling such JUNK. Shame on me for buying JUNK.

The product is not worth the price, even if it is free; it falls apart; it does not work as it should; it is incapable of grilling a chicken breast, not to mention an entire Boston butt. I have used 7 tanks of propane and have never been able to cook and entire course using their grill. I have used my grill fewer than 15 times and I am sending it to the land fill. SO much for being green or having a product that works.

Purchased a charmglow BBQ. Rotisserie stopped working about 6 uses. The people at HOme Depot where unhelpful and said there was nothing we could do... except buy more parts. When looking at the reviews; I wish we would have selcted a different BBQ.

I purchased a Charmglow Stainless Steel Gas Grill, Model No. 720-0036-HD-05 on Feb. 20, 2006. This grill has rusted out and shoots flames from all around. Home Depot tells me I had 90 days from purchase for a refund. When I called them today to ask if they had any other complaints about these gas grills, the gentleman told me that had not received any complaints, only good reviews. That's not what I'm finding out on the internet. And all the complaints I've read lists Home Depot as the place of purchase.

Why would anyone in their right mind want to put new parts on an already deemed faulty gas grill? I probably have not used this grill more than 75 times over the three years I've owned it. The Weber I owned prior to this was used for over 20 years and was still working when I decided to purchase a stainless steel one that I expected to last me the rest of my life.

Truly disappointed with the grill and Home Depot for selling an inferior product that they knew at the time was inferior. My shopping days with Home Depot are over.

Our Charmglow grill we purchased at Home Depot made by THE BRINKMANN CORPORATION.Incident that occurred with the Charmglow Gas grill on 8/08/09 with my husband. My husband's face was burned when the grill suddenly "blew up" during use.We have only used the grill 3 times and two of those times it has done something that is quite scary.My husband's eyelashes and eyebows were also burned off. This grill is well maintained and we had not even started cooking when flames shot about 5 ft in the air. I have attempted to speak with brinkmann and Home Depot but no one has returned my calls nor answered my concerns

Charmglow should have kept the manufacturing in Wisconsin instead of China. The unsafe grill has been replaced by a [competitor] who we know will stand behind their warranty. We paid allot of money on a product that could have burned our house down.

I bought a Charmglow 720-0396 from Home Depot for $500 about 18 months ago. It's never worked quite right and I thought maybe I was just doing something wrong or maybe it just never heated. After seeing a friend grill on something that looked similar (non-Charmglow) that he bought from Costco - I knew something was wrong with our grill.

Things have only gotten worse as more than one burner won't light and now that barely works.

No one at Home Depot stands by it and Charmglow only wants to sell us new parts - all of which have not helped so far after trying different tank and different regulator.

We purchase a Charmglow Stainless Steel BBQ from Home Depot last fall. It is rusting all over. Didn't think Stainless Steel was supposed to Rust. I looks terrible. It look like it is dirty or has grease stain all over it, but it is rust and we cannot remove it.

distributor..

I bought a charmglow, gourmet series grill. About 3 weeks ago, I lit the grill ,went inside to get the food, heard a whoosing sound, came out and the front of the grill had flames blowing out the front, under pressure, which melted the knobs. I usuallt rent my home in the sumer, and if summers floks were here, I am sure they would have burned the place down. I am a retired fire fighter, I shut the gas off at the house tank and the fire went out.

I reported this to home depot, they sent me to grill services, that want me to allow a person to come out to do an assessment, paid for by me, and repair the grill (which I am sure I will be paying for). They said it was probably a grease fire ( the grill has been taken apart and cleaned 3 times in a year) It was a definte failure of the gas control, and nothing else. It is a DANGER and must be addressed

Bought charming glow grill for over 350.00 at home depot end of last year. it has been used maybe 12 times. One of the lines for gas went and almost caused fire. used new propane tank up in 10 minutes couldn't shut it off. Very dangerous.

I purchased the Charmglow Grill in August Model Number 720-0396 from Home Depot in Montrose. The grill is used once or twice a week durning the summer months. The grill is not lighting properly. Sometimes the gril temp goes all the way to maybe 200 degrees and then sometimes one or two of the burners light but when you try to light a third then the burnes almost go all the way out. We have tried using different propane bottles and have purchased a new regulator thinking that it went bad. We paid aalot of money for this grill and really feel that it should work longer than just a short period of time. We have had people over for dinner and had to cook in the hot kitchen and have resorted to going out to eat and spending more. I have tried to contact these people by phone but only get a recording saying that they are experianceing a high rate of calls and to call on a Tuesday, Wednesday, pr Thursday. I have tried these days too but I guess when they have bad products then everyone calls. I talked to Home Depot about the problem and they offered no help. I do hope that you can help I would like a grill that is safe and dependable.

Grill is 4 years old, and I am on my 3rd set of burners. they are under warranty. 20 bucks to ship 3. what happens when the warranty expires.the price goes up to 87$. for 3 burners. they tell me they should be replaced every 6 months. I did not know this when I bought the grill in 6 years I could pay for a new grill!!!!!

Now when researching it on the internet, I see all the complaints about not only rust, but fires from faulty burner units. I'll have to keep an eye on the burners from now on, but it sounds like I be making another major purchase for a BBQ grill in the next year or so. TOTALLY BUMMED. Spent over $500.00

The burners crumbled aafter less than a year of use. Charmglow should go back out of business. Home Depot has lost me as a customer of any product that they handle.

Bought Charmglow grille at Christmas 2004, used during summer and fall since then. Grille has no serial number or model number on it, but the owner's manual has "Model 810-2320-B" on back cover, and also has "140-2320-H, 10/04". I believe the "10/04" means October 2004.

To start 2009 season, cooking flame was low, so we cleaned all parts including 3 burners, and replaced partly filled LP cylinder with full one. Flames are still low and grille does not heat above 250-degrees. Suspect regulator is issue, and have seen recall notices. The frame of my grille is identical to one shown with recalled "GDA" regulator, but this regulator is stamped "Model 190200", with Chinese manufacturer "Wingbo Wanan" on other side.

All of the symptoms noted by others appear to be occuring with this grille, including a "flame pop" upon shutting off burners.

Brinkman website indicates my grille is not part of recall, but this does not seem correct as all issues identical.

I purchased a Charmaglow Gas Grill two years ago from Home Depot. It looked good, had two separate cooking areas, and stainless steel finish. That lasted about a month! I was cooking chicken ad all of the sudden the flames reached 3-4 feet and the temp about 800 degrees. So much for stainless steal it looked like crap.

I thought that I had done something wrong.

Now after owning this thing for two years I can tell you that it is the worst made grill I have ever seen. I have had to put out several serious fire hazards with it, the burners are crumbling, and the stainless steal is rusting??? I keep this thing in a covered area!! I have own a few other grills and this is the worst despite being the most expensive. It is extremely dangerous and the flame is hard to control.

I have the 810-8500 5 burner grill. I bought it May 2008 and I take great care of it.

Three weeks ago the handle of the doors just snapped. I called brinkman and they said I would get a new one. It has not shown up. Now one of my burner valves is frozen in the open position. I called Brinkman and they said they would send one. Now I can not use the barbeque. I tried to light it with the valve open, but that can be dangerous it has to be lit real fast. Anyway after it is lit , I turn the other knobs on and the regulator shuts the whole thing down.

It seems to me that this is a really dangerous piece of equipment and I am amazed there is no recall. Of course like anything else someone probably has to get seriously hurt to have that happen.

i bought chamglow 720-0234 from home depot 2007. it worked for first year than the flame were not slow. when checked the burner three of those were rust and broken. it looks brand new from outside but useless because all its burners are broken. i am lucky that there was no disaster due to broken burners. it cost me lot of money.

Same as the other 33 pages of complaints. Luckily the old house I purchased had a Weber gas grill that is simple but great to use. I was surprised to see Home Depot still selling Charmglow Grills. I will do all of my home repair shopping at Lowes from now on or until HD stops selling /endorsing Charmglow. HD should offer a store credit for my POS Charmglow as I luckily have a Weber grill. Let HD deal with Charmglow and HD will get their customers back.

I purchased a Charmglow 720-0036-HD-06 and it worked fine for the first year. Year two was a different story. The right burner would work fine if it was the only one on but when the center or left burners were engaged the flame would all but go out. Despite cleaning and checking the burners I couldn't get even flames to all burners.

I bought a $600 Charglow grill model 720=0396 from Home Depot that was stainless and very nice. It worked well for a few years, but the past few times I used it, there were flames coming from it which burnt my daughters arm, even though all the burners were on low. After I took the grill apart, I saw that all the burners were completely falling apart and rusted. The part for this are not cheap. I see that this is a reaccuring problem amongst other consumers. The grill still looks nice from the outside, but I spent money to have a grill that works, not makes a good lawn ornament.

I bought my Charmglo 3 years ago and after less than a year the burners were toast! I called Charmglo and they sent replacements. Well, less than a year they are toast! I paid 450 for a nice Stainless Steel Grill to only get a piece of junk! My old grill was black and not stainless it lasted 9 years, What's the deal! I am not Happy!

We bought a new and not cheap, over $350.00, Charm Glow gas grill in 2007 from Home Depot in the Quarry, Minneapolis, MN. The other night after lighting it for dinner, the ignition box caught fire and literally shot the knobs off the front of the grill. What a mess!!! The front of the grill is burned, the ignition box is melted, the knobs are melted, and there is no control over the burners any longer. That's a lot of money to spend on a grill that quite literally "Blew UP"

This grill is dangerous to use around kids and my family The auto pilot only works on center burner of three burners. When I told Home Depot (which I believe owns Charmglow) I was told that they have had other complaints, however since I did not have the receipt, they would do nothing. With receipt they would repair or replace whatever necessary. I am a pack rat about receipts, however this is the one I can't find.

There has been a few recalls on the gas line which seem to rust and leak gas, and the burners are rustin. This grill cost too much ($450) to have rusted 4 years later and now we find ourselves looking or a new grill. Very upsetting that products don't last.

Purchased a Charmglow stainless grill model 720-0234 back in 2006. As mentioned by so many others, my burner tubes are totally rusted through and the grill is effectively a 500 dollar junk pile on my back porch. This grill costs WAY to much to fail so easily and so quickly. I should add that they have been rusted through for quite a long time. I am only posting this now because I typed in the model number today looking for replacement parts and came across all of the bad reports on it. With this many unresolved quality issues there needs to be a clas action suit against this company. I too like many bought mine at Home Depot. I went there as opposed to someplace like Walmart because I wanted a "serious" grill and not a cheapy. Joke is on me.

I bought this grill about two years ago from the Home Depot. I bought it for the value and the fact that it was a stainless steel grill. After just a couple of seasons the most important components failed.

I bought this grill about two years ago from the Home Depot. I bought it for the value and the fact that it was a stainless steel grill. After just a couple of seasons the most important components failed.

I purchased a charmglow model 720-0230 gas grill in o4 and its just gone through its first tank of propane.When i replaced the tank i lit the grill and to my amazement the flames came out so high i lost my eyelashes.Upon shutting down i took out the grates and found that all 3 burners were completely rusted out.I thought i was buying a quality stainless product.DO NOT BUY A CHARMGLOW PRODUCT.I cannot beleive the cost to replace a suposedly quality product.Home depot or charmglow should be made accountable for these pieces of crap before someone gets seriously hurt.

I purchased a Charmglow, 720-0036-HD 05 grill June 2006. I paid $450.00. Just like the rest of you I didn't want to buy a cheap grill. My son almost lost his hair and face when the thing exploded as he tried to light it the last time. Yes the tubes have rotted to the point of disintegration. I found replacement burner tubes on line for $18.50 each but, after reading all the comments posted here, quite frankly it's not worth $55.50 plus tax to kill some one! Will never purchase a Charmglow product again. If a class action suit is in the works please keep me posted. I was going to take it to the junk man for scrap metal but I might hold on to it for evidence.

I bought a Charmglow 720-0234 five burner stainless steel barbecue grill 2 years ago for around $500. While using it recently, I noticed a large flame shooting up in the rear of the cooking area. I exposed the burners and discovered one burner rusted out, and 2 others cracked and about to also fall apart. I have read several other reports of the same burner issues. This is a DANGEROUS situation. I would like to know how to get Home Depot to address it. First for safety reasons, second for cost recovery. I bought the grill thinking it would last a long time. I didn't want to buy a cheap grill that would deteriorate in a short time. However, cheaper grills that I have previously owned lasted longer than this one!

Thank You,

when I tried to buy replacement parts all I see are all of the other people who are having the same issue. This was a Home Depot purchase.

We purchased a charmglow grill model 720-0036-HD-05. It is two years old, always kept dry and under cover. I was cleaning it today and discovered my supposed stainless steel burners are completely rusted out. I have been on hold with the company for over 1 1/2 hours, no one is answering. We spent 400.00 on this grill thinking that it would last us a very long time with every thing being stainless steel. Someone needs to step in and take care of this before someone's house burns down or someone is badly injured. Whate would have happend if these burners gave out while I was using the grill?? Good thing I am a clean freak and clean my grill each year before I start using it again!!

Charmglow grill, model 720-0230, center burner broke in half and shot flames up throught the top of the cooking surface. Grill is couple of years old and on its third 20 lb tank of LP. Grill should not have failed that soon especially the way it has been covered and under roof and kept clean. Looks as if the burner design is weak being only a thin piece of tubing with holes drilled in it and bent on the ends to mount to grill.

I purchased a Charmglow Gas grill and the features of stainless steel is what sold us. At this point my burners have rusted thru and cracked and they are welded to the body of the grill and still looking to see how to replace them. One website had then at $39. each. Unbelievable. I've only had it about not even two years. I've even stored it in the garage and kept it covered. Even the heat covers have turned black and are rusting. This is a piece of junk and now I see there are recalls. For a lot of money I paid I may have purchased and outdoor stove. Oh yea, that is what I thought I bought.

I have a Charmglow grill 720-0036-HD 3 burner, the burners have rusted out and gas is shooting from the back. I went on line to purchase replacement burners and found out that there was a recall. No surprise that Home depot did not contact us regarding our purchase, called Nexgrill and they are sending the retention kit free, as well as three new burners under warranty, I just have to pay shipping, They were very helpful and I am glad I called, saving me from buying burners else where at $30.00 each. I really like the grill an I am glad I can replace the parts cheaply and continue to have more great cook outs. This is the first grill that has lasted this long with out maintenance or needing to be totally replaced. Call Nexgrill with your SN# to see if replacement burners can be sent under warranty.

purchased a 5 burner grill - lost hair on eyebrows trying to ignite with lighter after igniters failed and burners rusted through after only one grilling season.

Not good. Will contact vendor - Home Depot and Mfg but based on comments on this site - it appears that voting with my next dollar is now the only option.

Bought Charmglow Grill 2 summers ago for a Father's Day gift for husband. We recently noticed the burners are rusted out and flames shooting out. I thought these were STAINLESS STEEL BURNERS! I think they lied to me. Charmglow Model 720-0230 DO NOT BUY A CHARMGLOW grill. It looks very nice, but what a piece of junk. Over $400 for 2 summers of grilling that is ridiculous! I want my money back!

My Wife bought me 3 burner grill with a side burner for Christmas 2005. We relocated to a new area immediately after Christmas so the grill stayed in the box inside a climate control storage unit for 1 year. I finally started using the grill spring of 2007, and used it with average frequency. Here it is June 2009 and this grill is now ready for the dump. Yes of course as the other complaints, the burners are shot!!! They completely crumbled!!! Charmglows suck, I will be taking mine to the dump, and I will never purchase anything from Charmglow again!!

purchased charmglow model no 720-0234 5 burner gas grill summer 2007. paid 400.00+ (which i could not afford). i purchased this grill thinking that i would get many trouble-free years. less than 2 years of limited use all 5 burners and flame tamers badly rusted, 2 burners rusted beyond use. purchased grill from home depot is the any recourse?

Same as everyone else. I bought a 5 burner gas grill with the side burner and the so called stainless steel is rusting on the exterior and interior. The burners don't even produce a decent flame anymore and you can't replace them as the screws are totally rusted. I will never buy a Charmglow product again.

I purchased a charmglow model #720-023 0 on 9-1-2006 at Home Depot . I always bought the cheapie grills in the past so I thought I would pay a little more and get one that would last .Boy ,was I wrong . On a quiet night you can here that thing rust and it is stainless. The hood is rusted ,the burners are rusted and the wheels broke off .$300.00 down the crapper .I could have bought three cheappies for that and would still be on the first one

Thank you all so much. The guy at Home Depot tried to get me to buy the Charmglo Grill, it's 800.00. I will not buy it. I am a single mom with two children. I don't want my children to burn up. Someone will need to be really hurt before they do anything. Sounds like Home Depot doesn't care. By the way - don't buy kitchen cabnets there either. Thanks to all of you concerned consumers for saving me from the China Charmglo!

I too like the rest of these people purshased a Charmglow stainless steel grill about 2 years ago and have been toldly unhappy with how its built. The welds have came loose on the lid so it goes way back and everytime I open the lid to keep it open I almost burn myself. This grill is made very cheap for the price. I will never buy another Charmglow and will tell evryone I know not to buy one also.

I wish we found your comments before we purchased our grill back in 11/06 Like the rest of you we purchased our Charmglow 810-6320-B from Home Depot. It sat unused in our garage till the grilling season May 07. We used it through out that summer at the end of the season I noticed that the flames were very orange. As I took it apart to clean one last time before putting it to bed for the winter I noticed that the so called stainless steel tubes looked in bad shape.

In May of 08 when we got ready for another season we were very concerned about the flame color. As I was cleaning it mid summer the burner tube broke off in my hand. We also noticed the back parts that carry the gas to each of the tubes were pretty rusted and out of their original shape. We finished off the season using only the center and left grilling tubes. This scarred the heck out of me. I cleaned the grill again and put it in storage for the winter.

We are ready to start the grilling season for 09 and after assessing the repairs needed we have decided that purchasing a new grill would be in our best interest. You can believe we will not be looking to Home Depot for this purchase or any of the Charmglow family products. Buyer Beware

Seems the burners should have been cause for recall also, they are not made to withstand the temperature of use. I want new burners for free from Charmglow! Grill flames out the back, fortunately I have a brick house so I avoided a fire, and of course no small children were near the grill at the time.

About 18 months ago, bought a CharmGlow grill from Home Depot (made by Brinkman). After 6-8 months, the grill top disintegrated (supposed to be Porcelan over iron). Replaced them, then 12 months later the burners and back burner mount turned to rust dust. And Home Depot will not do anything to help. Not even replacement parts.

I purchased a charmglow grill in the spring of 07, the model number is 810-7500s. the rail on the back is rusted out for the burners and the grates are rusting badly also, I had to purchase the grates online because Home Depot did not carry the part, now the rail that carrys the gas to the burners is all rusted out and they do not have the parts for this grill we paid over $450.00 for this grill and now we have to use our old gas grill that was purchased at menards almost 12 years ago, I guess bigger,and better is not what it is cracked up to be. Home depot should replace the grill with a grill that is comparible, and you can atleast get parts for down the road.

The same as everyone else. Purchased a charglow grill from home depot and got 2 years out of it. Suppose to be stainless steel and the burners cracked and rusted. It cost $150 to replace and you cna't get the parts anywhere. I concur with everybody else's complaints here.Home depot should be hit with a class action suit.

I've seen so many problems reported for little used Charmglow grills purchased from Home Depot similar to the many problems I'm having myself with a less than year old grill. I just want to encourage everyone who has had such problems with ANY equipment of inferior quality to file an official complaint with the vendor (in this case often Home Depot). This is the only way that these vendors will stop dealing with poor quality overseas suppliers in regions like Latin America and China who build crappy products, which we end up paying high prices for.

Less than year old $400 Charmglow gas grill which was stored in the garage and well protected, when uncovered for use this year has an ignitor switch that doesn't work and "stainless steel grills" that are rusting away despite being stored indoors. It is completely unacceptable to spend this amount and get a few months use out of such an expensive product sold by a supposedly reputable reseller like Home Depot.

I bought a 5 burner grill from home depot last year 2008 and the insides of the grill is a complete rust bucket. I opened the inside today 5/21/2009 to clean it. one the burner tubes is cracked in half and I can't even replace it beacause the screws are rusted to the body of the frame. the grill cannot be used unless I can replace these parts which probably won't happen if I can't get the screws out

It's been 2 years since I replaced the burner tubes and they've rusted out again. Total junk. No replacement parts at Home Depot either. Additionally, the sales rep at Home Depot told my wife at purchase time that this grill was set up for a rotissorie which also turned out to be false. Folks, don't waste your time or money on a crappy product like Charmglow, and you might think twice about spending your bucks at Home Depot. apparently they don't care what kid of junk they sell.

I see all the complaints about it and yet nothing seems to be done about it. This company should take responsibility for the problems that the grill has caused many but instead they ignore it. They have a recall a few years ago on a different model but what about the other ones. Home Depot sure wont help.

Had lots of people over when it caught fire then couldn't use it! Wasted about $400.00. Replacement burners are expensive! We don't have a lot of money so now we have NO GRILL

I also have the same problem with the burners on a 720-0234 (which are under a 5 year warranty) being burned out after less than three years.

I would have emailed Charmglow, but their email address is not in their brocure.

I used the grill approximately 3-4 months. In July of '08 I was grilling hamburgers when the grill caught on fire. There were flames shooting out all directions on the grill including toward the propane tanks. I had a 2 year old with me, so had to get him out of harms way in case the propane tanks exploded. I reached under and had to turn off the propane.

I got minor burns on my hands/arms. The grill was close to my house, and cracked on of my insulated windows. The lid on the grill is melted and mis-shapened, and the whole grill is now rusting. It has always been out of the weather stored on my carport. I have been unable to find replacement parts, and now am past my 1 year warranty.

I purchased a Charmglow 810-7440s grill from Home Depot for Fathers day in June, '07 for a cost of $389.00. I was cleaning the unit this spring and noticed significant damage to the burners. Also, the small tack welds that ultimately hold the hood upward are all broken off this is not due to my negligence or misuse, this weld is allowing the hood to go way beyond it's stopping point.

I checked the burners and all four have rusted through and cracked...one has broken completely off. Also, I realized that the rear cross over support bar has also fallen apart,this part should have been stainless steel, with the semi-rectangular pieces that go between the burners becoming detached. This is also preventing the LP gas from one tube to get across to ignite another tube.

I've contacted Charmglow twice and was twice told that, although they know it is a common defect in the unit or is normal wear part. At this point, no physical damage has been done, but it will cost me at least $130 to fix the burner issue.

Purchased a grill from Home Depot for $399.00 Charmglo Model 720-0234 in '07 and the burners are completely rusted out. To replace all 5 will cost another $150.00. Home Depot is trying to tell me they haven't had a problem w/ grills being returned. Charmglow will not do anything for us. Is this what things are coming to? I noticed other people w/ similar complaints. I'm waiting for a store manager to return my calls..The seasonal manager can not do anything about it. Whomever's problem this is, HD or Charmglow..its now become our problem Not only are we out $399.00, we have to buy another grill. Its just too short a time frame for this kind of repair. We took very good care of the grill also, so we will not take any of the blame.

All I can tell you is Charmglow grills SUCK! I bought a Stainless Steel Grill and got 2 years out of it. The doors rusted and fell off the burners rusted through. Another fine product from China. I should of read where it it came from and I would of had another 350.00 bucks in my bank account.

Like many of the other individuals, I bought my Charmglow model # 720-0230 grill from Home Depot under a strong recommendation by an employee. Three years later, the burners have completely disintegrated. The grill has been regularly, but not heavily used, covered, and not neglected. I agree with all the disgust expressed on this board- no customer service support from Home Depot or the grillservices website. Charmglow should not be making grills.

I lost approsimately $450 on the grill and no replacement parts are available from Home Depot nor are any more durable options available from Charmglow.

Charmglow Stainsteel grill

They will not replace the grill because its been over 2years since she bought it.I tried calling the number from the warranty book and the number is not even in service.You would think that Home depot would back up the merchandise the sell, but the could care less. I will never buy a Charmglow again!

I purchased a Charmglow Grill model # 720-0230 three years ago (05/06). After the first year the burners and burner diffusers began to rust and rot. By year two, the burners were rusted out and cracked. Now year three, the grill is completely unusable and now is a fire hazard. The burners won't start without exploding, and the flames shoot out of one section of the burners resembling a blowtorch. Initially, (year one) I went to Home Depot for replacement burners. They told me that I needed to contact Charmglow. I called the number in the manual and also the number listed on line. Both numbers were not in service! So back to Home Depot, they would not take any responsibility for the problem and again referred me back to Charmglow. This again was futile. So I am stuck with this piece of junk grill that is well within the warranty (5 yrs on the burners) but no one will take responsibility for replacing the parts. Given the same difficulties that most people have had with these grills, a class action suit would be in order. I would be willing to join others in this but I'm not sure how to begin.

I purchased a stainless steel 4 burner gas grill (model 810-7440s) 2 years ago. After pulling it out of winter storage the stainless steel ...well had more rust on it than the Titanic. I wrote Charmglow and they said it was normal...sorry I have lived near the ocean for 58 years and have a boat that is 20 years old so believe me I know what stainless steel can go through.

This year I pulled it out of storage and the igniter works but all the channels that the gas flows through to get to the igniter are rusted away and the best part is they do not have them available to buy.

So save your money and buy a Char Broil

I had a 100.00 Char Broil for 5 years ago and it worked great!!! So I gave it to my a friend 2 years ago and he leaves it out side 24/7 365. This year he turned on the gas and the electronic igniter fired the grill right up.

What a bad product! I bought a $500 grill and it is junk. I have used it 10-20 times and now the burners are all rusted out. Great idea put the stainless on the important parts next time.

home depot dont sell and replacement parts for these grills. and checking the companys website shows a backorder on these burners of 3-5 weeks and i will not spend 30.00 x 5 for replacement for these burners. i already spent over 400.00 on this grill and to spend even more money anfter just one season i will go and buy a weber grill. last weber grill i had lasted over 7 yrs.

Purchased a Chef's Island Grill from Home Depot in Pensacola, FL. Paid $1000 in October 2007. The burners rusted so bad after one season it almost caught fire. Don't waste your money. Home Depot does not even carry part replacements for Charmglow grills.

Purchased a Chef's Island Grill from Home Depot in Pensacola, FL. Paid $1000 in October 2007. The burners rusted so bad after one season it almost caught fire. Don't waste your money. Home Depot does not even carry part replacements for Charmglow grills.

I cannot get over the amount of complaints about Charmglow grills. If I would have known this, I would have never purchased this item. My story is pretty much the same as everyone elses story. The four burners did not last no more than a year and the igniter does not function. I use a Charmglow all weather cover on the grill when not in use. It obviously does not prevent any weather from corroding the interior of the grill. All four burners are so corroded, where the orifices are (were) on the burners are literally perforated allowing the upper assemblies of each burner to separate causing the flame to burn like an open frame without control. The bafflers or heat distribution plates are so rusted, they are virtually falling apart. The interior is so corroded, I can make ends meet. The grills themselves do not last long as the porcelain coating eventually erodes from the steel grills and yes, they also form rust.

Nothing like eating some rust with your meats and food! I cannot get over the amount of complaints and I thought I was the only one...but with this amount of complaints, this demands a law suit or some sort of civil action. I purchased this grill for around 250 or 300 hundred dollars in 07. I cannot believe a company like Charmglow allows a product like this to be offered to the public. I have not even attempted to contact the customer service line yet, but am already embracing myself for a wild ride after reading some of these poor souls testimonials (and mine). Does anyone have any feedback on how to file civil charges against this company or even file a lawsuit at Home Depot for offering this product knowing how defective it really is? Unreal that we live in a country full of Americans working real hard willing to spend cash on products all to find out they have a short life span. Stand up America and defend yourselves. BUY AMERICAN!!!

I purchased the Charmglow Grill model #720-0230 from Home Depot approx. 3 years ago (unfortunately can't find my receipt. I've kept my grill under an overhang and it's never gotten wet, however we've had the same problem with the burners rusting through. I've wasted several hours on the phone with Charmglow. I've been told the replacement burners are on back order and because they are in such high demand it will be 4-6 weeks until I get them. There is an order coming in next week, but there are so many people ahead of me that I will most likely make the next round. I was also told they had 2000 of these parts in March, but since it is "grilling season" they all sold.

I went to Home Depot with my 53 page report and was told by the manager that anyone can just make up whatever they want on the internet. He also said he's only had about 5 returns over the last 4 years. I told him it's because the problem doesn't start until around the first year, and by then it is no longer returnable to the store. I also told him that it is so frustrating dealing with Charmglow and Home Depot that most people just throw the grill out.

I called their Corporate Office and was told that I would have to discuss my problems with the manufacturer and if there is a known problem they would inform me of it. It's just one big runaround. The money isn't the issue as much as the negligence and passing the buck is. I'm having a BBQ on Saturday, and now I have to go out and spend another $350 on a grill. I will be writing to Home Depot's corporate office.

My gril model #720-0234 was purchased last year. I cleaned it and put it way for the winter, when I tried to use it this year, all 5 burners and Flame Tamers was completed rusted and broken into pieces. I smell gas when I turned it on, thank god I smelled it, it could of explode and burn my house and hurt my grandchild that was visiting. I would never buy another Charmglow or recommend it to someone else. Very upset, I'm now stock with this bad gril.

I purchased a stainless steel charmglow gas grill at Home Depot. The igniters went dead after one season by the third season the burners are so rusty the rust covers the burn holes. Also one burner broke and split from so much corrosion. Piece of junk spent $400 should've spent a couple hundred dollars more and bought the Vermont Castings....next time I'll buy the $99 dollar charbroil grill they last ya ten years

i biught charmglow grill in may 07 i cant find parts at home deopt they wont help you! after reading all complaints they need to replace all grills for everyone. i paid $500! i had a $89.00 grill from pic n save years ago & used it over 12 years! so cheaper might be better! so lets all get together & file a suit on charmglow or homedepot for selling JUNK! ALL BURNERS BURNT OUT RUSTED

0n 6/16/07 i bought a charmglow 32" s/s LP Grill 5 burner for $449.00 and grill cover for 22.94 plus a 4pc tool set to keep it clean. I took good care of my grill, keeping it covered and under an awning. I got to use the grill about 10 times before it rusted out, fell apart and became a safety hazard!

I purchased the Charmglo Gas Grill last summer at The Home Depot and within a few months all of the burners rusted and it is impossible to use. This is the 2nd Charmglo Grill I have purchased and spent well over $400 on each and it hasn't even functioned well within the first 6 months. This product is a waste of money!

I have had a similar experience with my Charmglow 720-0230 gas grill as other owners describe. Bought it summer '06 and over the last 3 months all three burners have begun to fall apart and the baffle plates are rusted through as well. Wanted to use the side burner the other day and nothing but huge yellow flames despite no visible problems. Number in the manual is not a working number.

Basically worthless, $350 down the drain plus I understand from others' experiences that they are a fire hazard and there have been two recalls I never knew about. Would have thought Home Depot would put up signs warning customers that a product they sold was dangerous.

I bought the Charmglow Island Grill the light ignition never worked the door fell off the parts inside are so rusty that its falling apart I ordered the parts and I cant replace them because I can't take off the screws too rusty. The thermastat dont work and Ive only had this grill since fathers day. The grill cost me 2,999.00. I was told to call up the manufacter that made the grill. A month after I purchased it. I would have returned it but had no way of putting it in my little Scion.

The grill is not functionable and I cant even replace the parts with new parts that I bought three weeks ago.

I bought the Charmglow BBQ last year 2008, it worked great for about 4 months then started to burn unevenly and yellow flames. We have cleaned it out but the inside plates and walls are corroded and rusting. It's was a complete waste of money and so sorry i did not spend a little more and get a slightly smaller Weber which i know is the best BBQ one can buy. But for the size of BBQ I needed the Charmglow suited my needs. After reading all the complaints i am not even going to bother contacting Charmglow as I don't have the patience to hold on for ages and dispute it with the sales person. ALL I CAN SAY IS DON'T BUY A CHARMGLOW. IT'S RUBBISH, WASTE OF MONEY.

Spent $500 on a BBQ that only lasted one season. Wish i had gotten a smaller Weber for the same price. Grrrr Home Depot should be accountable for stocking such rubbish and should withdraw Charmglow immediately. I wish I had found this site before making my purchase.

I purchased a Charmglow grill 2 yrs ago. It has never worked properly and it is impossible to service. The company selling it (Home Depot)should be responsible. Charmglow imports this defective product and it is retailed by Home Depot. Based on the number of complaints filed against this product Home Depot was aware they were selling a defective product and should be held liable. Charmglow Model No: 720-0396

Loss of cost of product $500.00

I purchased a Charmglow #810-7500-S at Home Depot on 7/3/07 and used it very little in 07. I noticed in the summer of 08 that the grease was running down the left front leg on to the wheel and patio, the squirrels loved chewing the grease off the wheel. I tried to look at this model on the Home Depot floor to see if it was the same but could not find one. This year I looked and found it was made different so the grease stayed in the pan. What can be done about this problem?

Like hundreds of other consumers, my gas grill is rusted to a point that represent a fire hazard to me, my family and my property. Although the burners are still within the 10 years warranty period (only 3 years old) the company totaly dissmissed my compaint and would not accept its warranty on this product. There must be some action could be taken to protect the consumer from bad products and bad bussiness.

My $450 purchase is a total loss to me because it could burn my house.

I purchased one of the Charmglow Grills and spent a little over 400.00 dollars for it in 2007. I went to get it cleaned up and ready to go for this summer only to discover that all 3 of the burners were rusted and broken in half. I also learned that there was a recall on these grills for a leak in the gas lines.

I purchased a charmglow outdoor gas grill in June 2007. It caught on fire, it rusted out, and neither Charmglow nor Home Depot can provide me with any recourse even though the product is warrantied for 2 years. Cost $349.00

I purchased my Charmglow Gas Grill Model # 720-0234 in May of 2006 and went to use it this seaon and found that all of the burner tubes are completely rusted out and that there is a charred area on my deck railing where the flames shot out the back of the grill when I was using it last year. I have been on hold now for 19 minutes and not spoken to anyone from Charmglow as of yet. I paid good money for this grill (over $500) in hopes that it would be better than buying the cheaper $300 grills, but am totally disappointed in it's quality, and disregard for safety. I will have to replace it now due to safety as well as durability and quality concerns.

After 33 minutes on hold, Im told that they cannot order the parts for me, and provided another number for me to call. The gentleman on the other end of the phone told me that they would not pay for the regulator that their faulty grill has burnt since it is out of warranty. Not to mention, the burners are of no charge, but I do have to pay for the shipping and handling of my free in warranty parts.

I am out the over $500 for the cost of this junk grill as well as the money I paid to repair the deck railing since I thought I had done something wrong even though I was confident that I had situated the grill a safe distance from the deck. Thank goodness I didn't place it on the other side of the deck closest to my house. This is nearly criminal for them to charge so much for this grill and intentionally put consumers on hold for long periods of time just so not to answer their calls.

I purchase Charmglow 720-0234 for my husband for Fathers Day of last year. The amount of money you pay to get something nice is $549 down the hole. I don't have lots of money to throw away. I think Home Depot should not carry Charmglow. Now Home Depot doesn't carry last year models. I have been telling everybody I know not to buy Charmglow. If I'm at Home Depot I'll tell the customre not to buy one. Burners cracked hard to find replacements. I spend over 100.00 for replacements.

Charmglow grill burners rusted out and replacement costs almost as much as the entire grill. Nothing new here, this website is loaded with consumers complaining about the same experience. Obviously Charmglow and Home Depot know that these grills are CHEAP but continue to sell them as though they were not. I want my money back!!!

Financial loss and growing disdain for Home Depot- getting worse as time goes by. Thankfully Lowes has moved into the region.

Purchased Charmglow Stainless Gas Grill Model 720-0036-HD-05 in May '07. It worked fine the first summer but started to heat very unevenly last summer. Especially near the end of the season. We only use the grill for about 6 mos. of the year due to our weather. The grill has always been kept clean and covered. I just got it out to use this year (Apr.-09) and took it all apart to give it a thorough cleaning and noticed that two of the burners are corroded so bad that they are broken completely in half! The third one looks about ready to! These are DEFINATELY NOT Stainless steel! I paid well over $300 for a grill that was used for barely 2 summers, which I thought would last for a long time being a stainless steel grill. I will never,ever purchase another Charmglow product again!!

I am out over $300 and am lucky not to have had any fire damage as I was lucky enough to find the problem before I used this grill this season.

I bought a Charmglow grill for 249 a yr ago and the burners are rusted out. Cooks uneven from day one and hate it. I had a Charmglow yrs ago and it was great. What a piece of junk

Just brought out the grill for the first spring grilling session. I have used this grill maybe 30 times in the last two years. All three flame elements were cracked and the heat was not there. Whatever they coat the grill grates with has flaked off, to the point that I am not sure wether or not I should use them at all. Bought this piece of junk from home depot. I am calling them next.

Purchaced Charmglow Model #720-0234 Summer Of 2007. Started Grille For First Time This Year And Flames Shot Out Top. Four Of Five Burners Rusted Into Pieces. Nice $550.00 Stainless Cabinet With $2.00 Burner! I Would Think Grille Company Would Know FIRE STARTS AT BURNERS! Should I Go Back To Charcoal Or Build My Own Grille? Unless Charmglow Makes Restitution To The Thousands Of Us I Will Be Scrapping Mine Out. I Prefer Webber Kettle[last forever]But Wife Likes Convience Of Gas,Any Ideas Out There Please Advise.

No Physical Damage Just A Mere $550.00 Setback!

Purchased a Charmglow grill from the Home depot store in Colonia, NJ. The grill burner knob caught fire within the first 6 months of the purchase, but was caught in time to still use the burner knob. Burners themselves also rotted out completely where I had to purchase 3 new burners at almost $100. Now, not even 6 months later, not only are the burners rotted out again, but the grills themselves (where you cook the food) are also rotted out and flaking off. Burners completely cook unevenly, the ignitor stopped working after the first rain we had and my wife burned her arm when the knob caught fire while reaching to turn the gas valve off on the tank.

Paid over $350.oo dollars for this grill. Six months later, paid an additional $100.00 for new burners, and now those burners are rotted as is the grill plates. Had to replace hose, regulator, due to the fire that the grill caused, and I had no clue that there was a recall on this grill. As stated above, my wife burned her arm in a panic the shut the gas on the cylinder off.

I purchased a Charmglow grill, model 720-0234 in June of 2007. Took excellent care of this grill, kept it immaculate and covered when not in use. I used it through fall of 2009 with the exception of winter months. Went to grill for the first time this spring, 3/2009, and 3 out of the five burners collapsed when grilling.

After I was able to take a closer look, I discovered that the gas tubing where the gas line runs through on each of the five burners had rotted off where they are welded on...3 out of the 5 gas lines were rotted and collapsed! The remaining ones are on their way out as well! I could not believe this happened...not to mention when looking closer at the way the grill was made, how awful the gas tubing design was! A grill like this for the $500 spent on it should last a hell of a lot longer!

I had a small old weber grill previous that was solid and never failed me...thought I was purchasing a bigger and better grill when I bought the charmglow, BUT QUITE THE OPPOSITE! THE CHARMGLOW IS A PIECE OF JUNK AND SHOULD BE TAKEN OFF THE MARKET! I would be happier right now with my little old Weber!!! After reading all the complaints about this product, I will definitely never purchase another product from them and I sincerely hope the Nexgrill company that manufactures this grill gets sued for selling such a defected product!!!!

Wasted $500 dollars on a piece of garbage grill!!!!!

My wife bought me a Charmglow 810-7440s grill from Home Depot for my birthday in June, '07. After only 6 months of use, it began to heat unevenly. I figured we purchased yet another dud (3rd grill in 6 years)so I cooked primarily on one side of the unit. I attempted to clean the unit the following spring and noticed significant damage to the burners. Also, the small tack welds that ultimately hold the hood upward had one-by-one broken (not due to negligence or misuse, as I made sure to treat it nicely...it's a $400 grill!), allowing the hood to go way beyond it's preferred stopping point (and exposing your body & arms to excess heat as you reach back).

I checked the burners and all four had rusted through and cracked....some to the point of breaking completely off. Also, I realized that the rear support bar has also fallen apart, with the semi-rectangular pieces that go between the burners becoming detached. This prevents gas from one tube to get across to ignite another tube.

I purchased an extended warranty, but failed to register it with the warranty company (stupid me, I know), so when I realized that I had lost the receipt due to a flood in my basement, I could do nothing about the problem. I resorted to cooking on a charcoal grillall of last year, and only recently looked into replacing the burners at my expense. Unfortunately, I cannot find the rear burner hanger bar that is critical for this unit to function properly. I've contacted them twice and was twice told that, although they know it is a common defect in the unit, since I do not have a receipt, they will do nothing.

At this point, no physical damage has been done, but it will cost me at least $100 to fix the burner issue, plus whatever it will cost to have the hood re-welded for safety purposes.

Burners completely rusted through at the seams and unit does not even work. As a 35 year machinist I can tell you emphatically that this is purely in the manufacturing process. The metal is to thin and when they machine welded it they were running to hot (higher production). Simple greed with no regard for the consumer. Whats real funny I tried to buy parts for it at Home Depot where I bought it and they dont even stock parts for them now. Can you say product liability?

The economic impact is $389.00 plus tax! Worse than that is the danger that this creates for those who believe they bought a quality product and do not check it out before each use and then burn or blow themselves up. Beyond that I will NEVER, NEVER, EVER buy another product connected to the Charmglow or Brinkmann name.

I purchased a $1,100.00 Charmglow gas grill with all the bells and whistles a little over a year ago from Home Depot. The electronic igniter has NEVER worked on this grill. I have contacted Home Depot and Charmglow. A Charmglow customer complaint rep. said, No problem sir. I will send you a brand new igniter in the mail today. What is your address?

I have given my address three times to Charmglow and still have NEVER received my new electronic starter. Spend that kind of money for JUNK. Now I have to toss a match close to the burners and watch my arm hairs get charred. It's ridiculous.

Not a gimmick...just a consumer like the rest of you that bought a grill with a problem.....mine is fixed!

I purchased a Charmglow grill and had it outside for a year. The part that holds the wheels and the wheels have rusted. The Wheels and parts that hold the wheels have rusted badly.

I purchased my Charmglow Gas Grill less then a year ago. After only 8 months I noticed it was not heating evenly. I started looking and found that all four of the burners had big holes in them and when I touched them they just fell apart. This grill cost over $400.00 and there is no way those burners should have fallen apart in that period of time. I went online to the grillparts.com that is on the front of the grill and eachc burner is $30.00. That is insane. I will never recommend a Charmglow Grill to anyone and I think that Home Depot should stop selling the product.

I bought the 720-0230 grill from Home Depot about two years ago. After one season of use, I noticed the burners had huge chunks rotted away and like others that was rendering the grill unusable. I contacted Charmglow and they said, they knew it was a problem. Charged me about $18 for shipping and sent me 3 new burners. At the time, they told me the new ones were heavier metal so the problem would not repeat. Well....Here we are a year later, same issue.

the set of 3 burners will cost over $100 delivered!! I paid over $300 for this grill because it's entirely stainless steel. That meant I should not have to worry about rust and rot. The grill looks perfect, but yet again, it does not work. given all the complaints for the exact same problem on your site and others around the web, I don't understand why there has not been a class action suit for this issue.

Many people are throwing $3-400 grills out after one season while most others are spending $100/year to keep theirs in service. That's just not right. They sold us all a defective product. Oh, and I've only focused on the burners. the heat plates are made from the same material and they rust out after 2 years of service. so this year I will be paying $100 for burners and an additional $80 for heat plates. How nice.

I purchased a Charmglow grill from my local Home Depot store and in less than a year, the burners started rusting out. I've purchased much cheaper grills in the past that have lasted much longer and feel like this happened far too soon. Replacement burners are over $30 a piece, and I think Nexgrill should be responsible for replacing these, since many others have complained of the same problem.

I do not feel like putting out over $100 to replace burners that will only rust out again in less than 6 months time, so I guess I am out the full cost of the grill

I purchased a Charmglow gas grill for my son on June of 2008 at a local Home Depot Store. This grill was over $300 and I was told that they have had excellent service with Charmglow products. What a lie! The so called stainless steel burners rusted out in less than a year. After a little research, I have found numerous complaints for the same reason. I only wish that I had completed the research before the purchase. Since this was a present for my I failed to keep the receipt.

Now I am told that he will have to pay for the burners. If Charmglow were a responsible and legitimate company, they could tell from the serial number that this grill is less than a year old and the warranty is supposed to be 5 years on the burner. I can't understand why Home Depot would recommend and sell a grill that has had and continues to have problems and complaints. This issue will definitely effect any of my future purchases at Home Depot

Unusable gas grill

the product i purchase 3 years ago (which has a five year warrenty) is now broken and will not work. The product has only been in production for three years, however the gentlemen (and I use this term loosely!) have told me that there is nothing they can do! The product number is 720-0234 and the serial number is cs-jd-009716 . The hoops I have had to jump through have been rediculious!

I will tell everyone I know that your product is the worst that I have ever encountered . Bye the way, I actually sell [their] product and many more. So, from now on I will stear them away and away and away. The company I work for is one of [their] biggest customers. thank you for your time. having talked to [their] customer service dept I do not expect anything .

I noticed 3 out of my 5 burners are missing large chunks and not burning properly, I looked up the parts and found this site at the top of the search results. Needless to say I don't plan on paying $32/each to replace the burners. I will try and call the customer service number, but it's pretty bad when a consumer affairs website is at the top of the search results and not the manufacturer. I have had this grill for about 2 years or so, I noticed irregular flame about 8 months ago, and I noticed the missing chunks when I was grilling the christmas turkey and I have only used it once since.

Consequences so far are seeming to be a huge waste of money, and some burnt food. Thankfully I have upgraded my thermometer already and keep a close eye on it. There is a check box regarding contact of an attorney, I will leave it unchecked as I do want to be notified of any settlement. I obviously do not want to sink anymore money into this thing, so I do not wish to pay for any legal services.

In May 2007 I paid $369 for a Brinkmann Charmglow 8500 grill. This grill is being stored and used in side my screened in patio protected from the elements. Two months later I notice rust spots developing on both side tables. Seven months later the burners got so rusted that they broke completely apart. Forget about contacting Customer Service. When you call them, you are going to be anywhere between half to an hour on hold. If they pick up, theyll tell you to send them an email and theyll never replay to you.

Unable to use the grill.

We purchased the Charmglow Stainless Steel Gas Grill Model 720-0234. Within 1 year of occasional use the burners were rusted out. Because we did not have the original receipt, we had to pay to replace all 5 burners. Another year later and all the replacement burners are all rusted out. Again told, without the original receipt we would have to purchase new ones. Over $500 for this supposedly stainless steel grill and over $150 to replace the burners the 1st time, this grill is going to the dump. We will never purchase a Charmglow again. While we know not to blame the retailer, we hope Home Depot is not selling these misleading products anymore.

We have been fortunate to not have any real damages other than some extremely charred food. The grill sits on our wooden deck and luckily the shooting flames did not cause any damage to the deck because we caught the fire in time and it was contained within the grill.

This grill [is bad]! Burners rotted. Shot flames out the back.

Burned my deck railing within 3 inches of my house!

I bought the Charmglow Staniless Steel Gas Grill Model No 720:0304. I bought Charmglow because my parents had a Charmglow gas grill which worked like a charm for many, many years. Within a short time two of the gas burners rusted out and flames were shooting from them so I stopped using them and switched to the other two burners and began efforts to get replacement parts for the two that had rusted. Customer Service was extremely difficult to reach and I was not able to talk to a person for some time. Before I finally reached a representative the other two burners had rusted out.

I finally have the replacement burners and was looking for a website to tell me how to replace them (no instructions were included) when I found this site with all the comments. We are out the initial cost of the grill (around $500 - I wanted a good one cause I use them almost daily)and now I am wondering if I should even bother to repair this grill? What a disappointment.

I purchased a Charmglow Grill from Home Depot 1 year ago. I have had nothing but trouble with it. The burners are completed rusted and have to be replaced. I was told by the Home Depot employee that Charmglow Grills are top of the line with Stainless Steel burners. Well, not only did they stain, but rusted out. I religously clean the grill so it is not because lack of maintenance.

I have read complaints about the Charmglow Grills and can't believe that Home Depot continues to sell this product. I think that Home Depot should be held responsible for the product as should Charmglow.

I bought a Charmglow grill model 720-0234 two years ago now the buurners are all rusted out and the screws are under the burner impossible to get out. i paid over $400 for this piece of junk...

Rusted burners need to spend more money to replace them

I bought a Charmglow grill model 720-0234 two years ago now the buurners are all rusted out and the screws are under the burner impossible to get out. i paid over $400 for this piece of junk. Rusted burners need to spend more money to replace them

Purchased a Charmglow stainless stell grill, model #720-0036-hd05 from Home Depot, July of 05. Have had nothing but problems since: burners have burned through the tubes and caused flames to shoot through and up, rendering my grill useless. Also had to replace some swivel casters which rusted and froze making movement of the grill very difficult.

Cust serv personnel sent me some clips required to hold burner parts in place, to remedy a RE-CALL problem, which evidently has been a serious and dangerous problem. However, they are refusing to replace the damaged burners because I am unable to provide a copy of the sales receipt. Based on internet information provided by a myriad of Charmglow customes, many have had serious problems related to the re-call issues. I have provided serial/model numbers, and they have record of me ordering replacement casters 2 years ago, so why can't they confirm the unit I purchased is covered under the 5-yr warranty?

I have a 4 burner Charmglow gas grill. #720-0304 Not quite 3 yrs old. last April I had to replace to burners because of rust. Now this Feb. I have to replace the other two burners, grease panel and the flame tamers all rusted. I called and talked to Julian at customer service. I faxed him the copy of my receipt from my purchase of 2 burners. Said he would get back to me later that day. Never heard from him.

A week later I called again this time I talked to a Fanny. she had me fax her my copy of the receipt from when I purchased the grill on 5/9/06. She said she would get back to me for sure by the end of the day. I faxed the receipt immediately after hanging up. Never heard from her again. I am not able to use my grill safe manner.

we bought our so called stainless steel charmglow grill a year and a half ago,within six months my four burners became two as the left side burners shot flames dangerously due to rotting,now they are all rotted,the cooking surface is so rotted and rusted you can't put food on it even if the burners were good,after spending $500.00 on this thing you think we would have gotten a few years use out of it,I really don't want to have to go out and spend alot of money on new parts that might last a year or so on a grill thats a hazard.I will never buy anything charmglow again.

complete loss of our hard earned money

Model 810-7440S Grill purchased in August of 2007. The front and back burner tube supports are rusted and part of unit is falling off and the gas will not transfer. On front the area where the ignitor works is rusted thru and will not ignite. There are also parts sticking into burner area from front part of grill that are also rusted. I think this is totally to early for a grill have parts replaced due to rust.

i got a charmglow mod# 810-6320-b ss about two years ago and aii the burners are rusted out. cant even get the screws out to replace the bad parts. for what it cost the grill should have lasted longer then it did not to happy may not buy the parts to fix it

I bought a Charmglow brand grill from Home Depot on 7/7/2006.Now the burners are breaking and falling apart, resulting in big flames shooting from the back of the grill.

It singed the hair off my arm. No other damages.

I bought our Charglow grill 1 year ago and I have to replace the burnes on it. I was told they were stainless steel. This is not stainless steel. I had to take phots and I was told that the warrenty would not cover it becuse of lack of maintanace. This grill is covered and cleaned all the time. I think a class actinon law suit will open there eyes.

Bought a Charmglow 810-8300 B gas grill, less than 3 years ago for over $300. Cooking grates were rusted in less than a year, burners and heat shield are rusted and need to be replaced after less than 3 years. It would cost about $150-200 in replacement parts to keep this grill going. when you spend this kind of money one would think it would last at least 5 years.

Grill is unusable. $300 wasted.

I was looking to buy some parts for my Charmglow grill. I have the same problem as everyone else. The burners are rusted, that were suppose to be stainless steel. The flames comes out the back. Are they doing anything about this? I don't want to order parts if it is going to keep happening.

After being absolutely overwhelmed by the number of legitimate complaints registered with you about his product I had to write in its defense. My Charmglo is over 30 years old, a gift from my mother who died over 25 years ago. At some point I had the equipment overhauled some new parts, etc. With the exeption of the thermometer on the lid I have had wonderful service from my Bar BQ. I believe the secret may be in the fact that it is so old and maybe not made in China. My children have used it from time to time at their homes with equally good results. In fact I have mentioned it i my will so they won't fight over it.

In 2008 I did have to buy new cast iron grills. They were $100. The others still worked but replacements were in order. It seems to me that the company has just cheapened it down to the point that they just dont last. I have been in the market for a new nautural gas BarBQ for one of my chilren. Not sure I will buy another Charmglo. Comments above are pretty discouraging.

2 years ago I replaced my 22 Stainless Steel burner with the Charmglow burner purchased at Home Depot.Here it is barely 2 years old and it is totally rotted and rusted out.The package states 5 year limited warranty on the new one I just purchased. It seems pretty bad that your product under normal use by the average homeowner can only last a short period of time.

If needed i will send the old burner back to you at your cost andn maybe some engineer can figure out why yuo guys put your label on such a inferior pruduct.I am going to seek reimbursement for my new burner that did not even last half of it's expected lifetime. Thanks

Similar to other complaints about charmglow gas grills,I too have a problem with rotted steel burners,somehow disguised as stainless steel. After about a year I noticed excessive flames coming out towards the back of the grill. I continued to use it as I thought replacement wasn't necessary at that time. It continued to get worse so I started using the burner next to it. After a short time it too started to do the same.

I have one burner left before this thing goes to the dump.

As a consumer, I feel cheated out of my hard-earned money. It's a shame that we have to resort to buying all this Chinese junk. At 350.00 dollars, two years of occasional grilling is not acceptable.

Charmglow Grill, Model 720-0230 Ser# CS-JD-149072, purchased at Home Depot a little over a year ago. Grill has heated unevenly for almost a year, burners are now completely rusted out.

The gas grill is now a serious fire hazard and most likely soemthing worse (propane explosion?). While looking into replacement parts found numerous consumer complaints about the same problem. Have decided not to waste another $150 on parts plus my time to make repairs and will throw this grill away. Will NOT purchase another Charmglow product and will NOT purchase another grill from Home Depot either... This was a big dissapointment, whatever Stainless Steel they are using in the manufacture of this product is certainly NOT SS like we know it to be in the US. This gas grill should have lasted many years, it is junk.

Lid of grill has turned brown do to high heat from burners. Can not grill without high flames shooting up.

Under lid of grill shows some type of metal stress which closed lies over area of high flames.

I purchased this grill from Home Depot with a SKU # 284-463. Can not find any model # on grill. (Charmglow 4 burner gourmet island).

Checked connection to gas tank. Connecting part #RA328

Will not use this grill or refill empty gas tank. Afraid of fire.

I got my Charmglow Grill back in 1997 12 years a go. It has worked great for me. Yes the heat plates have now gone bad but 12 years old and I do a lot of grilling. I came online to find parts and came across this site and wanted to have my say. I beleive I paid $400.00 for it. All I do is keep it clean. I will go ahead and order the burnners they are not burning even but its because the heat plates let oil get on them.

They can't all be bad.

I have patiently waited for processing of my warranty claim. My recent conversation with you makes me feel that you are choosing not to repair certain parts of the unit because the part is not available for replacement. I want to be very clear. I have provided you with proof of original purchase. I have clearly shown the serial number and date of the this product. I have used this item as a normal consumer at my residence in a normal capacity. I have gone to extreme lengths to protect and care for this product.

Nonetheless, the product has began to rust very prematurely. This is not normal wear and tear. The unit has been protected and sheltered from the elements. According to the Limited Warranty: Charmglow warrants to the original consumer purchaser that the product is free from defects in workmanship and materials for the periods specified below. The material warranty specified by the this limited warranty specifies: Linear Burners: 5 years, and All stainless steel parts: 3 years. The pictures provided you specifically show that the side bowl assembly has rusted. This rust is not grease.

And, the presence of grease, which I do not see, has no bearing on the parts that are obviously rusted. I am not requesting replacement of the unit, but only replacement of the parts that have clearly failed. According to the manual those parts are the linear burners (5 them) and the side burner bowl assemble. Parts 63 and 55 respectively. I do not know what else could possible give Grill Services doubt that this warranty claim is valid and warranted. I respectively request that you process my as I have spent considerable time gathering all of the information you have requested and have yet to received confirmation that my claim has been processed. Again, I have attached all of the relevant documents and pictures with this email for the final time (forth email). As you have informed me, I will wait for your call on the 23rd January 2009.

I bought a Charmglow gas grill @ Home Depot roughly over 1 year ago. The model # 720-0304. SH-JE 016723. All the flame tubes and heat plates have disintregrated/rotted.Flames shot out the bottom. We spent over $400.00.The grill has alway been covered. We grill all year around. I am so disappointed. To add insult to injury, I do not have my receipt. With-out proof of purchase, charm glow nor home depot can do anything about it. Please keep in mind Charmglow manufactures these grills solely for Home Depot.This grill is not only hazardous, a piece of crap but if these "stainless steel " products rot so quickly did it ever occur to us that it may be caustic to our health and our childrens?

Like most people said-Burners rotted out in first year. It has poor gas flow most of the time. It's just a hunk of Junk. Sorry I ever looked at it in the first place.

My husband and I purchased a Charmglow 720-0234 grill about a year ago. We paid over $400 for it. It is supposed to be stainless steel, and since we live in a humid climate, thought that it would hold up better. Wrong! The outside of it looks okay, but the burners are rusted out. Two of them are blown out from rust, and the other three are starting to get that way. What a piece of crap! You would think that after spending that kind of money you would get better quality merchandise. I have found replacement parts online for $36.00 a piece, and am wondering if I should even bother to get them. If I have to replace them every year, I would have been better off buying a Weber. I'm amazed that Home Depot continues to sell such inferior products!

I purchased my grill from Home Depot on October 14, 2005.The Model # is 720-0036-HD-05. We use year round. This past summer I noticed large then normal flame shooting up from center of grill. The center flame tube had completely disinigrated/rotted away. I see also now that the right and left tubes are rusting in the same area. Who ever heard of stainless steel rusting?

When I called the customer service number on my operating instruction your put on hold for a long period of time then finally talk to a human and they tell you computer system is down so they take your name and phone # and tell you we'll get back to you. Still waiting for my call. I also tried to send to their customer service via their e-mail address and that doesn't through either.

This grill cost us close to $400.00 and at the price you'd hope it would be of better quality and last longer than just over 3yrs. I always roll my grill out to the center of my deck when I use it but it I hadn't my siding on the house would have gotten scorched. Also if I hadn't seen this larger than normal yellow flame it would have emptied my propane tank in a hurry. I wish I had went with my original plan and purchased a Weber Grill but the sales person in Home Depot told my wife and I that the Charmglow Grill would outlast the Weber Grill. I wonder what type of payback Home Depot gets for giving this sales pitch?

Burners rotted out in one year. Three week wait to get replacements + $18 shipping. Now two burners will not flow gas to them. Biggest piece of junk grill I ever bought Serial# 720JCJC0234-019237A

on January 03 2009 I almost bought a large charmglow gas grill from home depot lucky for me I found your web site. I would like to thank everyone who took the time to expose what a piece of junk charmglow grills are. You guys save me about $500 dollars. happy new year. thanks again

Purchased 720-0230 Charmglow Grill from Home Depot - paid over $400 for grill thinking we were purchasing stainless steel product. Less than 1 1/2 years later we discovered that all 3 burners are rusted - 1 completed rusted on one end. The internal heat plates are also completely rusted and the pan that the burners rest is cracked from rust. I can't believe Charmglow has not done anything to correct this issue and that Home Depot continues to sell this inferior, dangerous product! We will never purchase this brand again.

My charmglow grill that apparently is made by Brinkman had caught on fire and now they do not want to do anything but maybe replace a part? My house almost caught on fire! This grill is onlu about a year old!

The grill is melted on the side, we can not use the grill nor would i want to

Haaving bought the charmglow stainless steel grill model #720-0230 and having it less than a year the burners started to rust out. Called charmglow got in touch with a Michael and never got contacted back, the grill was still under warranty to replace the burners but the phone is always busy when I call. It's a piece of crap and we spent 350 dollars on it

Flames shoot out of the sides and back cooks unevenly.

Charmglow gas grill Model #720-0036-HD-05 from Home Depot...just got off the phone with a supervisor at the factory and agreed to order replacement burners for my original rusted out ones under warranty for a $18.49 s/h charge. Before I agreed to the order I asked if the replacements would last any longer than the originals, since its redundant to keep replacing with the same problem units, and the next time they wouldn't be covered by the warranty. I was told that the replacements are the same as the originals. This didn't give me any satisfaction and I made it quite clear that I know this is a wide spread problem with these grills.

The gentleman mentioned burner maintenance could help prevent some of this premature rusting. Asked for an explanation and he said that every 6 weeks or so the burner holes should be cleaned out with a wire to remove any foreign material blocking the gas ports and also to rotate the burner locations for more even heating! Personally, I've never heard of this type of maintenance needed other than cleaning out the gas ports if they happen to get blocked.

Don't know if he was just selling me a bill of goods, but he sounded sincere and I'm going to try it with the new units and see if it extends their life. If not, they're going to get one nasty earful. I'm also receiving no-charge one of the gas line stand-off kits covered by the recall, even though my grill hasn't had that problem, thank God.

I can't believe all the letters I read from dissatisfied people and only one mentioned he got a settlement from small claims court. PEOPLE...if you're not satisfied with a product, contact the MANUFACTURER, not the store you bought it from. They only sell stuff, they don't make it! Pity the people that that just chucked their $350 grills, just because there was a problem with them! Wish I had that kind of money to throw away! Thanks for listening.

I purchased a charmglow grill Model # 810-2320-B Back in Aug 2008.Well I've been having some problem. It gets to hot, & Burns up the food in minutes on low heat. It melted the ignitor. So I went & asked them about the grill of what could be wrong. They told me to contact customer service. Which I did. The gentleman that I spoke to told me they had alot of problems with the grills. Said for me to check for cracks or gas leaks. Which I did & found none.

So I replaced the burnt up Ignitor, wires & replaced the Y-Gas Hose supply line, cleaned & blew air through the burners to make sure no hole were clogged. Turn the gas on, hit the ignitor three times & on that third time the dam grill exploded & caught on fire.I called up home depot & they gave me a # to charmglow except the co that answers is called procom. I now seen alot of problems in regards to all of charmglow grills. Doesnt consumer affair check on these type of products. With so many reports of defects.

Other then the aggravation & the soiled pants I recieved.

I bought a charmglow Gourmet Luxury Island Grill 2 months ago and the handles in the from are pitting and rusting. there has to be someone acoutable for this we all spend our hard earned money and it is all a waist

Well they will burn up, I just about caught my house on fire Friday evening. I bought the grill back in April and paid $329 with tax. My husband took the grill back yesterday to which they only wanted to give him $247 (the sell price now)..... He told them that he would never do business with them again if they did not give him the full price back they looked back on their receipts (we did not have the original one) and did give him the money back, I assume he is going to buy a new one somewhere else.

He said Customer Service was horrible at Lowe's he told him we have spent over $18,000 just this year at Lowe's for home improvements. I will continue to search the Internet for other articles on this. If my husband had not been home when I started the grill Friday 10/24/08, I would have had to call the fire department it was that bad, there was no way I could get the flames under control and the grill was on my deck close to the house the grill was completely burned out! Also we never received notice of a RECALL......

I am also lucky that my kids (they are over 21 didn't use it) I know for sure that my house would have burned down!

About a week ago, I had turned it on to heat it up for some grilling, and sat in the backyard with the dog. When I turned around to check the temp gauge, there were flames coming out of the front of the thing, burning some internal wires (they turned white, not sure what the wires were for, electric ignition or gas lines) and discoloring the stainless steel a powdery pink color. I shut the grill off before it could do much damage. We're calling Home Depot to see if they will do anything (from what I've read it is probably a futile stab in the dark), but I wish I had read the reviews on this grill prior to purchasing it. Just makes me uneasy to think what could have happened if the grill wasn't being watched, it's right next to the house.

Thought this was agreat BBQ and it was except for the burners which only lasted about 14 months - they are sadly inferior - rest of the 720-0234 model is great and sturdy - they just need ot get the burners right

I bought a Charmglow 0230 in Oct of 06 and exactly 2 years to the day I discovered that two of the burners had cracked in half due to rust. I paid over $300 for it but had a bad feeling about the grill from day. It didn't seem to vent smoke properly. The smoke seemed to be forever blowing back in my face as I grilled.

The grills are rusted, the outside panels are charred. It's just garbage. Have to order new burners. Can't use the unit.

Charmglow 810-7440 - I've had it a year and I love it! Cooks great, looks great, cast iron grates sear food beautifuly. Cart is sturdy, grill works very well. I have not used the rotisserie or side burner and probably will never use either of them.

Lots of really yummy grilled food!

I bought a stainless BBQ grill made by Charmglow, model 720-0234, the most expensive ever, (for me) thought I will enjoy it for many years, after a year 3 burners are bad, was about to purchase new ones when I saw all the simlar complains here, so we got a lemon here, is any body ready to take action?

We purchased a Charmglow 3-burner w/side burner stainless steel grill (model 720-0036-HD-05) in 2005. Within a year and a half 1 of the 3 stainless steel burners completely rusted out and spits a large flame out of the rear half. Not researching the issue I realized neither the vast number of complaints on these grills nor the recalls having to do with the hose or regulator. However, up until recently the rusted out burner was the only issue experienced. I also did not replace the burner since it was so difficult to find information or reach anyone at Nexgrill (the original Charmglow manufacturer).

Just last week, a day after grilling steaks, I was out back and noticed a bad smell - like that of a dead animal. After a while I realized it was gas leaking from the grill. I checked that all burner control knobs were in the off position and the LP tank valve was shut off. However, I still smelled gas and could hear the slight hiss of a leak. I then disconnected the regulator and has a woosh of gas. The odor subsided and the hiss stopped. I thought, perhaps, it was a bad LP tank since after I reconnected it I was able to duplicate the problem. I got a new tank and the problem persisted temporarily, but after adjusting the regulator knob I got it to stop.

Then, I fired up the grill to prepare to cook some steaks. After it was heated I noticed a glow from underneath the knobs, so bent down and saw small flames coming from the manifold (the metal tube that the gas flows through to the burners) on two of the three knobs. I was able to blow those out and they did not re-light, but was sign of a definite problem. I got out a flashlight and noticed corrosion/heat damage on the metal between the burner knobs and the manifold.

I haven't used the grill since due to fear of a fire hazard. I could tell from both the flames and the sound of leaking gas that it was not coming from the hose or the regulator...it was from the manifold itself. I've not seen this reported previously and did not find any notice of recall on this particular part. I won't use this grill again due to the safety hazard and attempting to get replacement parts and installation is bound to be more trouble than it's worth. Due to my experience and that of so many other Charmglow customers I will never purchase another.

Total loss of the grill (~$350). Granted, I had it for approx 3 years and the frame and outer stainless parts are still in decent shape (always covered when not in use), but definite quality and durability problems. Thankfully, no injuries.

purchased charmglow grill less than 6-8 months ago, the pipes that feed the gas fuel have huge cracks and holes in them which has lead to all fire coming through these holes and not dispursed evenly through grill. actual cold spots 3/4 of way down cooking area. by no means were we looking for a bargin grill with a price close to $600, but expected the quality that goes along with grills in this price range. especially when grill is less than 8 months old, and our last weber grill lasted 11 yrs

we purchased a gril from home depot less than 90 days ago and the so called stainless steal is starting to rust. the gril is on a covered porch and the gril it's self has a cover. i'm not looking for any kind of compensation just information on how to keep it like new. we cook 5 out of 7 night on it. if there is no way to reolve this i'm sorry to say will never buy another gril made by charmglow.

We have a Charmglow Model 810-6320-B stainless steal gas BBQ. The grill is about a year and a half old. Last night while preparring dinner for guests...I went outside to put the food on and a HUGE amount of thick black smoke was coming out of the grill and flames were visable from inside the grill. Not sure if just the grill racks were on fire I stupidly opened up the grill to further inspect. As I did that flames shot out and I jumped back.

I have a small burn on my right arm. We quickly turned the gas off and the flames did not go out. The BBQ was engulfed in flames. We then grabbed the hose and was able to put the flames out before the tank caught fire...which of course would have been disasterous and most likely a tradegy. After we finally got the flames out we noticed that the fire got so hot, it burned off the powder coating on the grill, turned the stainless steal black, and bubbled the outside of the side panels on the grill cover. The stucco on the house behind the grill is black and there is soot surrounding the outside area of the BBQ.

I tried calling Brinkmann who's number is on the outside of the grill...however the office was closed when I called. There is no option to leave a message...so I will be calling back until I speak with someone.

We are now at a loss of the cost of the BBQ...around $500-$600. My burn on my arm is not bad so does not need to be treated. I just experienced some discomfort the night of and now just have a red nark.

I bought a Charmglow gas grill model 810-7440-s in the summer of 2007 and now at the end of summer 2008 all four of the so-called stainless steel burners are completely rusted out. The first burner rusted in two several months ago and now the grill is unusable. I noticed in the middle of the summer that flames were shooting up higher in some places and burning the food. One time I had the grill too close to the house and didn't realize that it was melting the vinyl siding, lucky the house did not catch on fire. After reading all the complaints I don't think I will even fix it.

Payed over $400 for a grill that only lasted just over one year, vinyl siding on the back of my home is warped.

I purchase my Charmglow Unit Model # 130y06p-2 from Home depo last June In May of this year I tried to return it saying that the bottom of the unit is complete Rusted out and the top looks like new. I realllike this unit and was told by hime depo that there is nothing that they can do about irt. They off to give me a $300.00 credit toward a new Charmglow and that is all that they would do.

I would appreciated it if Charmglow would step to the plate and just replace the parts which are rusted out. Since the unit was less than a year old when I started this complaint. Please advise what you can do. It has been a three rign circus with Home Depo since June. I am really upset.

it turn out to be a total peice of junk. it truned rusty all over and all 5 of the burners rusted out after only 1 year of use.

i have tried 5 home depot stores and i get the same thing,, we only sale them we dont have replacement parst. i have found the burners online for $30.00 and it will take from 6 tp 8 week to get them, if then,, iwant to know how i can get my money back because this is a bad product

I like other consumers bought a Charmglow Stailess Steel Grill (3 burners and a side burner )and the bruners have rusted out as well as the back of the grill. Just like some of the complaints, the grill is covered, used once a week and all of this has occurred within a year and a half. I am not even going to bother with replacements parts, cause a Stainless Steel grill should not rust out if covered and taken care of. This Grill could cause harm.

Burned hand and singed hair on arm.

Like others, our Charmglow grill model (810-2320) has rusted and deteriorated rapidly. The burners need replacing, but we have been unable to replace them because Home Depot and other places do not sell the burners we need. Online stores quote the burners we need for our model, but they are too large for our unit?!? We have had much trouble with the ignitors/gas flow to the burners - very inefficient. With a new tank of gas we could not even get the grill to heat to a degree to cook our food.

Because of all this trouble, we are out at least $300.00. Imagine planning a family dinner but being left hungry because the grill would not heat up enough to cook the food. And, all the stress and time to look for new burners, drive to three different stores - none of which sold replacement burners, and search online engines - none of which carried the real size of burners needed. We have been so frustrated that we decided not to worry about the burners and just invest in a NEW BRAND of grill....bringing us to the $300.00 loss.

All 3 Burners on my model #720-0230 gas grill rusted out after just 1 season. I noticed there was a problem with the grill when fire was seen shooting out of the back of the grill. Thankfully no one was injured. After reading all of the problems Charmglow owners are having, I dont plan to repair my grill. I do not feel charmglow grills are safe.

I puchased 2 and gave 1 as a present; some present? All money is wasted. Home Depot should step up and do damage control on this one! I am going to Lowes from now on.

This is in regards to the Charmglow Model 810 7440-S. I purchased this grill for my husband as a father day present in June 07 and it has the following problem: the burners are cracked, I cannot even removed them as the screws are rusted so bad. This grilled was always covered when not in used, so I don't understand how this grilled deteriorated so bad. I have tried to reach charmglow but I get put on hold forever, so I have not been able to speak with anyone yet.

My husband burned his hand while grilling some chicken, the deck almost caught on fire one time, as the result of the burners being cracked. This product is dangerous and for the type of money spent, no worthy. The company should returned my money, as I dont trust this product any longer. Comsumers be aware.

We bought a Charmglow BBQ from Home Depot. They are not at all responsive to the problem. The burners have rusted out, and we can not buy parts. Home Depot does not sell the burners that we were told were stainless steel. The BBQ is about 1 1/2 years old. Fire flares up the outside of the grill.

We need a class action suit on this product and the lack of responsiveness from Home Depot. This is a serious matter that could result in loss of life and damaage to property. We lost approx. $450

Charmglow Gas Grill model 720-0230 is garbage, claims to be stainless steel, but completely rusted all three main burners in a year and a half since purchase from Home Depot. Ordered new parts, took 2 monthes, and when they arrived from a different company, don't fit.

I'm scared to continue with this company after reading all the consumer complaints. DONT BUY CHARMGLOW FROM HOME DEPOT. $400 grill out the window.

There should be a class action law suit filed against Charmglow aka The Brinkman Corporation. They produced a line of faulty gas grill products. It is clear from the number of online complaints relating to MANY different models produced for Home Depot that there are at least manufacturing defects, if not deficient design. Similar to others the stainless steel isn't, and can not possibly be. While high temperature flames will in fact discolor stainless steel, it can not make it rust. My Charmglow 810-2320-B purchased July 07, and kept covered at all times, like others now has its burners *rusted*.

My chief complaint is that my unit caught on fire, as so many others have. The burner valve actually caught on fire, after other burners had been lit, and then the leftmost was turned on. I was very fortunate to be able to turn off the gas before a LP explosion killed my entire family. Given the magnitude of my fire, that was a very likely outcome. Under NO circumstances can I recommend the purchase any of the CharmGlow products. The company is unresponsive, does not provide easy access to parts. Your family's safety may well be at stake.

1. I am out $323.66 for a grill which is no longer function 2. I am unwilling to repair a grill which could easily kill my family 3. I have to purchase ANOTHER grill to take this ones place. 4. I have to dispose of the defective product in some safe manner, sans LP tank. This involves at least the time to research where to go, and the physical drive to actually take the defective unit to the dump 5. I have to research a reputable company for a new grill, and then go pick it up, build the unit, and then set it in place. 6. I am out the time lost in assembling the defective grill If there is any interest in a class action law suit, please contact me. I am tired of being ripped off by unscrupulous corporations!

I assembled a Charmglow grill as per instructions, and tested for leaks as directed. It leaks at the brass nipple connection into regulator. I am so thankful I followed the directions and checked and did not get injured, but I am very suspicious why the valve was clearly not tested at the factory. Its not two parts that I connected its two parts they connect at the factory and clearly did not test. It seems they have very poor quality control and for such a hazardous item this is serious.

I will try to take it back tomorrow and get my money back from Home Depot, but I doubt they'll take the tank back too. I will follow up about whether they take it back and the tank.

I saw all the complaints about my Grill model bursting into flames -- and I was worried... Despite that, I connected my grill and it has worked fabulously.

i have a charmglow(model#720-0396) grill that is a recall an i called their 800- an spoke w/jackie and tech dept an they acting like they dont know what's goin on telling me to do a soap test an burner maybe unaligned

it's unoperable an they talking that when they send a repair dude out. i have to pay the labor but i get free parts. i want another grill

i have a charmglow(model#720-0396) grill that is a recall an i called their 800-931-8999 an spoke w/jackie an tech dept an they act they dont know what's goin on telling me to do a soap test an burner maybe unaligned

it's unoperable an they talking that when they send a repair dude out i have to pay the labor but i get free parts. i want another grill

The Hood does not prop up when opened you have to hold it opened

I have tried to reach charmglow but get put on hold for over 30 min. so I have not been able to speak with anyone yet.

Burned wrist and siding on house

Last year I bought my parents a Charmglow grill and it has been nothing but trouble ever since. The grill itself gets so hot that we can barely get close enough to it to cook anything. They top rack broke off within 3 weeks of owning the grill. The handle is too hot to touch (and its not metal) and the side surfaces are too hot to put anything on.

I tired to contact the company directly but got nowhere fast. I would give this grill away but feel its too dangerous to do so. I would like to know if anyone has a class action suite going against this company or Home Depot for selling it and I would like to be part of that action.

My mother burned her hand, I have had my apron (thank goodness I was wearing it) burned just by being too close to the heat!) and the heat as scarred my patio

I would like to say THANK YOU to all who posted their experiences w/Charmglow gas grills (model 810-8500-S especially). My husband and I have been looking for a good quality grill for some time to replace one that is over 10 yrs old. I had my eye on 2 Charmglow models (810-8500-s & 810-7400-S). After reading your posts about this product and their lack of custome service, I will not be wasting my money with them. The crazy thing is, they are more expensvie that some of the better known and higher quality rated grills on the marked. Thank you for sparing my the time, frustration, money, and possible injury to my family and home.

I purchased a Charmglow model #720-0234 last year. I use this grill about once every 3 weeks. Noticed one day that the center burner was not lighting properly. When I lifted out the grate, I found that all 5 of mine burners had busted open. Stainless steel my butt. So instead of distributing the gas evenly it's shooting out the rear of the grill. Piece of junk. Can promise you if I had the cahnce to get a Charmglow grill for FREE, they could keep it. Very dangerous.

Replacement parts are a nightmare to find, and more expensive that what the average joe could afford. If anyone knows of a class action lawsuit against either company please let me know, I'm more than happy to throw my 2 cents worth in. I would recommend anyone who knows someone who is buying one of these grills run away as fast as you can. I've purchased alot of things from Home Depot and this is the worst experience I have ever had, they don't even carry parts for the things that they sell.

Will have to purchase outrageously priced replacement parts, and do the repair myself. Not to mention the dnager of using this grill

i have converted my charmglow grill to NG. the burners will light after about 3 mins of attempting to light. on high the temp will only get to about 350 after about 15 mins of running. pls call i would like to fig out why this is.

I have a Charmglow stainless steel grill 720-0036-hd and it has rusted out after a year and a half. So in my pursuit to get warranty replacement parts it has now been 8 weeks and I still don't have replacement parts. I have called several times during the 8 weeks and there seems to always some excuse why my order is on hold; bad weather in China, back order, didn't place my original order. So I asked the questions. are you the only business that has replacement parts and I was told yes that Nexgrill is the only place in the US that carried replacment parts.

Now that I am doing research I found there is yet another recall that says not to use the grill until I get a repair Kit. I am assuming the customer service will be just the same as the replacement gas tubes, so does that mean another 9 weeks? My experience with flames coming out of the grill and having to hurry to pull it away from the house and stand injury to turn it off so it didn't blow up has made it unpleasurable to think about using my grill.

I am affraid of injury or burning down the house. I have input a complaint into the BBB, I would suggest you all do the same. I just want to get my money back for this grill. I looked at the BBB and they rated this company as an F we all know what that means. We were had....

Wheels on charcoal grill broke within 3 months of owning grill I dont grill everyday either I grill maybe 2 times a week and I have a concrete patio not dirt there is no reason the wheels should break in that time. I've owned a coleman grill that lasted 2 years, the burners went bad before the wheels.

We recently purchased a Stainless Steel Charmglow grill from Home Depot. Within a month of buying the grill it started to rust on the outside. We went to the customer service department of the Riverhead, NY Home Depot to tell of our dilemma. We were told that because we live near the water, Charmglow Stainless Steel grills will rust. They also told us to contact the company which I have done.

The grill continues to rust and by next year it will not be functionable.

We bought a Charmglow Gas grill from Home Depot on 3/24/2008 for $424.48. The grill does not work correctlly. When you light the grill the burners will not burn correctlly on any setting. We have called Home Depot and was given the number to Charmglow. Charmglow (Virgina) says it's not there product because it does not have a reference number on the door. Now Home Depot says it's made by Brinkman Model #8108530-S Binkman @ phone #972. Jason is sending a regulator and hose. Home Depot says they had nothing on the product.

In 2006 I purchased a Charmglow 'stainless steal' grill from Home Depot. We live in Florida, but the grill is covered after each use. After one season, the 'stainless steal' burners rusted out. Home Depot does not carry the replacements, nor does any other hardware store in our area. I have spent over 2 hours on the internet, looking for replacements, trying to find a reasonable price. It will cost me nearly $100 to make my grill usable again. We spent more $ up-front, hoping that the grill would last longer than a cheaper version, but that is not the case. I am very dissapointed in this product.

We just purchased a Charmglow 810-8500-S 5 burner grill from Homedepot. (July 2008). Homedepot was great, they assembled it and brought it out. They did this twice because we thought the first grill had a defect, but the second grill did the same thing. After turning it on we noticed that the handle became to hot to handle and the side table was to hot to place any plate on.

I called the manufacturer and asked them if there was a defect in the handle and they told me NO that the handle was metal and I should use an oven mit to open and close the grill. We returned it to Homedepot. This grill was to much of a hazard for me. I was concerned about my kids and others burning themselves on this grill or by someone not knowing to put a plate on the side table and having it catch fire.

The only thing that happened to me was that I burned my fingers when I tried to open the grill. This was before I called them and they told me to wear an oven mit. Why was that stipulation not in the directions? They should propable include an oven mit in the grill.

On 7-04-08 I wrote a complaint regarding my Charmglow 720-0036 grill purchased at Home Depot. I sent an e-mail letter to Home Depot on the same day. Well to my surprise, Home Depot responded to my e-mail and gave me the phone number of a Home Depot Merchant.

To make a long story short, he offered to replace my grill with a more expensive grill that was last year's Consumer Report's top grill (Fiesta - Blue Ember). The new grill arrive yesterday, and I couldn't be happier about the way Home Depot handled my case.

I purchased a charmglow 720-0230 all stainless grill from Home Depot in Davie, FL and after 1 1/2 seasons, the stainless burners were shot. Flames shot out the back and burned the paint on my house. I called cust. serv. to get new burners and was told that I would have to pay for shipping. Charmglow makes a defective part and then expects you to pay for their mistake. I paid the $18 and I was told the lead time is 3 weeks.

I just called to get a status on my shipment and now they tell me due to bad weather in China, it'll be another 2 weeks...and then I may have to wait longer since there are other valued customers ahead of me. I spent $350 on a grill I thought would last me 10 years and I got scammed by Home Depot. Home Depot outsources the manufacturing to China and prices the grills as a quality item. They do not stand behind their products and they have the worst customer service.

Burned paint on my house. Have a worthless $350 grill

I purchased a Charmglow model 720-0320 in the fall of 2006. It has been stored under our porch but not totally out of the weather. I had to replace the 3 burners due to corrosion and rust. The cabinet is beginning to rust as well. I had other gas grills that were less expensive and lasted a LONG time. As soon as these burners crap out, I'm unloading this and buying something worth having. Don't buy this product.

MONEY NOT WELL SPENT!

Two years ago purchased Charmglow 720-0230 Stainless Steel Grill at Home Depot. Exterior now in poor condition, with lower panels full of rust. This unit is kept underneath the porch roof, so not out in the weather. Had to replace the stainless steel cooking grids last year. Actually bought cast iron grids, hoping to make this unit last a few years. This year however, the ignitors are rusted away, and unit must be manually lit with matches. Very poor quality. Very disappointed.

Paid around $300+, and clearly Home Depot, Nexgrill Industries, and some business in China are the only folks who have the happy ending....my cash.

Ditto the experiences posted by the Charmglow grills. We purchased model 720-0230 less than two years ago and at the beginning of summer the burners are useless. I just went online to look into ordering replacements - as we found, like others, that Home Deport does not carry them. I was going to HD to purchase a grill cover and thought we'd try to salvage our $400 grill - but intend to talk to customer service and see if there's anything they can do.

In 2007 we purchased a Charmglow Gas Grill made exclusively for Home Depot. The grill was use less that a couple dozen times. We noticed that the grill was not heating evenly. After removing the grates and heat deflectors the problem was obvious. The burners were cracked and completely rusted through. The grill was sold as an all stainless steel grill. Stainless does not rust due to the content of nickel and chromium. The grill was sold under false pretence. It is garbage and, more significantly, UNSAFE.

I fully understand that a company may unknowingly produce a product with a significant defect. I would have hoped that Home Depot and Charmglow would recognize the importance of addressing a safety issue. They have acted in an unscrupulous manner with my problem and many others. They have essentially stolen our money.

Since the burners are unsafe to use, the grill we believe would last for many year was only used for one year and, unknown to us, used with a safety concern. Charmglow (Nexgrill) and Home Depot refuse to stand behind their product even in the face of personal and/or property damage due to an inferior burner. We paid ~$350.00 plus tax for the grill.

We purchased a grill that was advertised as ALL STAINLESS STEEL. It is an exclusive made for Homedepot by CharmGlow grill. After using the grill a hand full of times we noticed the burners weren't cooking evenly but since we'd not heard anything from Home Depot regarding Recalls etc, we figured that was just the way it was made. Then we noticed flames would shoot out from the sides and back of grill. This resulted in melted some of the siding on our garage. Trying to figure out what was going on, We lifted up the grates and fouund our so-called ALL STAINLESS STEEL GRILL had completely rusted.

We went online to see if this was a problem others experienced and found about 200 complaints regarding our grill. We loaded the grill back in our van and took it back to Home Depot only to find out that they would not stand behind the JUNK they sold us. It was sold using False Information yet Home Depot feels no responsibility in any of this. They point the finger at CharmGlow and CharmGlow points it back at them. Needless to say, it has now been two weeks and they are still holding on to our DEFECTIVE GRILL yet the store manager has not yet bothered to get back with us.

We were told the store manager JOSE would call us on the Monday following the 4th of July. We've made several trips to the store but apparently JOSE is the busiest person in the world since he is NEVER AVAILABLE TO SPEAK WITH US. Realizing Home Depot is the largest Hardware retailer, we doubt there is anything that can be done. We just want to forewarn consumers of their despicable business practices. Home Depot has ripped us off for about $400 by using deceptive sales techniques. We learned from our local police department that Home Depot will pay out up to $10,000 without batting an eye for losses resulting from Identity Theft yet they won't stand behind a $400 MADE FOR HOME DEPOT EXCLUSIVE grill.

We never asked for a cash refund. We would have been satisfied with a store credit. Home Depot could have kept us as customers and the money would have stayed in their store. It hardly seems like much of a loss to them. They would have returned our faulty grill to CharmGlow and received some type of compensation back from them, but instead they choose to Rip Off unsuspecting consumers.

The siding on our garage started to melt when we noticed flames were shooting out the back side of the grill. Others have reported more serious fires and damage. We were fortunate to catch it before it did any MAJOR damage.

I purchased a Charmglow grill model 810-2320-b in June 2007. Used it last year and the grill is always covered when not in use. This year it seemed that the control knobs had no effect on the size of the flame. somtimes i lit it and had tiny little flame other times a roaring furnace that i couls not adjust. Finally I had a fire in the inside. When I took everything apart everything was basically rusted through.

Home depot says that they cannot help me, they don't sell parts for this grill. They said I would have to contact manufacture. So far no luck on that front.

Grill is ruined, I am out $400 dollars and will have to buy new grill. After reading all the complaints on this grill there is no way I would try to repair it, I would never feel safe using it.

Bought stainless steel grill Model#720-0036HD-05 June, 2005. Started having problems last year with high flames in the back of grill. Thought it just needed to be cleaned. We only use it maybe twice a month during summer, and cover it when not in use. It is stored in the garage in winter. Now the tubes appear to be cracked on two of the burners and the burners are rusted away. We read all of the complaints in this forum after looking for a recall notice. My wife does the grilling and is afraid to use the grill for fear it will explode. Flames are now leaping up the back of the grill.

We searched a long time before buying a stainless grill, thinking it would last us a good ten years with our infrequent use, not to mention thinking we would no longer have a rust problem with the burners as we had with cast iron burners. I am disgusted. I now want a new grill and will not spend my time and bad back trying to repair their mistake. This is highly dangerous.

I will attempt to contact the Charmglow company through the number on the manual. I have my original receipt and manual. I agree that it is not Home Depot who should replace the grill at this date but considering the number of these grills they sold, they should be contacting the company themselves to avoid a lawsuit. Doesn't anyone protect the consumers anymore?

Paid $350 for the grill, $20. for the cover and $4. for special stainless steel cleaner. The grill is now useless and dangerous. I am 65 and cannot take this beast apart to reassemble.

Last summer I bought the Charmglow stainless steel BBQ pit $499.99. I have a Bed and Breakfast so I thought I would buy aepensive grill that would laste within 1 year it has rust all over it. I do have a cover that I keep it covered when not in use and put away in the winter.It looks 10 years old and I thought stainless steel should not rust. I have taken pictures to send to Charmglow company

I am going to contact the CHarmglow company to see if they will take care of this problem. Home Depot advised me to contact them directly.

Purchased our Charmglow grill in Nov. of 2006. Used it the 2007 season worked well. Started using it for the 2008 season and the burners were flaming up. We thought it needed a good cleaning and found that all 4 burners were split! Called company and was told 7-10 days for parts and to call next week to check on shipping status. Called the check on the status of parts and was told those burners are on back order for at least 6 weeks! We had purchased the grill on clearance for $200 instead of the reg. price of $400. For a grill that expensive to only work for one season is not right. That is a lot of money for a grill.

I am usually very good at keeping receipts for items since most of the time everything now a days seems to be made out of crap (excuse me for that but it is true). I searched all my records and could find no receipt. I went to the Home Depot I purchased this grill at and told them that I could not get the burners until late in the summer and that is if they are really available then. I told them the whole grill is stainless steel except for the most important part the burners! Told them the grill was not even 2 years old and guess what? They said bring the grill in and they returned it and gave me my $200 that I paid for the grill in store credit since I had no receipt.

So all of you out there with the same problem with this Charmglow grill take it back to Home Depot! If they have a problem with that tell them the Home Depot store in Souderton Pennsylvania just accepted a return on July 13th. So take those grills back to your Home Depot! Maybe then they will stop selling bad products!

I received store credit for the cost of the grill. I also had to buy a new grill cover which was $50. for the new grill since the old one I purchased did not fit the new grill and of course they won't take that back. Time driving to the store to purchase a new grill, time spent talking to a manager about returning the grill, time spent actually returning the grill, time spent on hold 2 days for over 1 hours with the Charmglow company trying to get replacement burners. I got my refund but wasted a lot of time.

We bought a Charmglow BBQ, model # 720-0036-HD-05 in April, 2006. My wife does all of the grilling and she had noticed that there were large flames coming from the back of the grill. She took of the racks and tamers and noticed that there were huge cracks along the back portion of the main burners. She looked up the cost for replacements and found them as low as $18.91. It took us about an hour to get the main burners off. Not sure if we want to have them replaced or just get a new grill. After reading some of the reports from other folks, seems kind of scary to use the grill. We will try to get hold of Nexgrill and Home Depot. Home Depot's customer service has not been very good. Wish us luck. We'er out $412.04.

The grill cost $412.04. Any replacement parts could be as much as $100.00.

I bought a charmglow grill from home depot last summer. I turn my grill on on the front panel started to melt and fire is shooting out the back.

My home could have caught on fire. people could have been hurt.

I went to home depot and was tol, i would not be able to return the product but I should call the manufacturer.

I spend hours on the phone trying to reach them to avail.

Like others, we attempted to get replacement parts to no avail. However, we purchased universal burners at WALMART and they are working so far. The only issue with these burners is that the directions say to place them with the holes pointing down. To make them catch fire on both sides, they must be placed pointing up instead. Other than that, I am still grilling on this piece of junk! Oh by the way, these universal burners cost $9.00 per burner compared to the $36.00 each for the burners from Charmglow.

Though I didn't burn my house down, I do have melted siding on the side of my house due to the extreme heat generated from the entire grill becoming engulfed in flames on more than one occasion.

I bought a Charmglow gas grill at Home Depot. I found out about the recall, and with a great deal of difficulty (several phone calls, each taking about an hour) I was able to order some replacement burners, which they sent for free. The ignitors rusted out and I have no where to go for new ones.

It took so long to get through, that I ordered a few more. I still don't know where I can get replacement ignitors or an extension to bring the hose further away from the fire box. It's humiliating to have to throw a match at the thing, when it's about 2 years old!

Oct. 14, 2006 I purchased a Charmglow gas grill from Home Depot. It contained a 5-year warranty on the burners (three in total). After 21 months of use the burners are rusted out though they are supposed to be stainless steel, and a fire-hazzard has ensued with large flames coming from the back of the grill. Upon investigation I discovered a large hole in the burner allowing large amounts of gas to escape and burn at that point. Home Depot will not honor the guarantee and contacts with Charmglow Customer Service have proven futile.

Replacement burers in the internet are $33.00 plus S/H. The company should back them up. Furthermore, I will have to figure out a way to unscrew the ends of the broken burners still installed, because they are rusted into the frame with six screws in difficult places to reach.

I Purchased A charmglow model Model 810-8500-S Charmglow Porcelain Series 5 Burner and the 2nd time I used it the control panel began to melt and the only way I could cut the gas off was to reach up under the extremly hot pan and cut the main valve off of the tank. this grill melted the knobs and is and extremly bad design.

Took the grill back to home depot and warned them that they should not sell these grills to consumers because one day someone will be killed by the poorly designed Grill. The flaw seems to be in the relationship between the draft tube on the control knob and the proximity to the flame. Please if anyone knows of a class action lawsuit that has started pass this information on I have pictures of the grill. Thank You

Burned my hand trying to cut the gas valve off.

bought a charmglow grill and at 2 months the ignitor went out. I went back to the store and there was no replacement part. When I asked why they told me to go online and order the part. I have had no luck in geting any return emails and I get the same thing everytime I go to the store.

Can not self start grill without a lighter. ignitor is defective.

I bought a charmglow grill at Home depot July 2006. It fell apart after 1 year. I have been trying for several months to resolve my issues. I paid 399.oo for a stainless steel grill which turned out to be junk. Now I am sitting here waiting for company to come through on a replacement grill. It took me several weeks just to get through on the phone and email. Then I was told I had a claim after I sent them pictures.

The summer is almost half over I want my grill before fall. It is still under warrenty but company still hasn't done what is expected. Home depot doesn't even carry parts for a grill that they push and also own. Very poor business. Let the public beware. Don't buy Charmglow warrenty and customer service is a joke.

Store Manager at Home Depot also didn't follow through and bring the issue to Corporate Manager as he said he would. He also said he would get be the parts which didn't happen. Then when I went on line to this web site I see that this is a very common problem. My model number is 720-0304 4 burner. I know the 2005 was recalled and that this one should be recalled as well.

On July 4th my House nearly caught fire due to the gas hose on grill MELTING. No more that 4 minutes after starting the grill the flames engulfed the top of the grill. The fire was less than an inch from the tank before a very brave guest managed to pulled the gas tank out from under the the fire ball (since the hose had completely melted through)and turned off the nozzel. Thankfully no one was hurt.

I now have no grill and fixing the grill is out of the question because all the internal wiring and hoses were destroyed. I have pictures of the damage and would be glad to share them if necessary. I expect [their]company to compensate me for the grill. This is not an old grill which cost a significant amount of money and this should not have happened. Fortunately there was some brave and quick thinking or my house would have been ignited.

Bouhgt a Charmglow 720-0234 in 2007 and now all burners are rusted and HD carries no replacements... each burner is listed at $35.00 plus S&H... any place to go?

I purchased a Charmglow 720-0036-HD-05 from Home Depot in 2006. Thinking we were buying value, we were happy with our selection. We don't grill often maybe a dozen times a year.

Early this spring we started having trouble with the grill; small burst of flames which we attributed to a possible burner going out. On further investigation we found the burners were rusted out and actually splitting apart. In addition the stainless flame tamers were rusting. (all of which are still under warranty)

To our amazement, Home Depot doesn't carry parts for this model, a model that I now know they sold nearly 100,000 units. Upon investigation, I now see I am just one of many that has had similar problem; PROBLEMS THAT HOME DEPOT WILL NOT OWN UP TO OR TAKE CARE OF. I am very dissapointed with Home Depot's lack of taking responsibility for this. Interestingly I sent in the registration card, but received no notice of the recall of this model.

Fortunately, we did not have a major fire and no one has been physically harmed. I am how out the $375 for the grill, which we expected to use for many years, and now I have to look for and purchase another new grill. It certainly won't be a Charmglow and it won't come from Home Depot.

I bought a Charmglow Grill from Home Depot at the end of 2006. Model NO. 720-0230. It is touted as stainless steel. I Paid around $350.00 for the thing and as of this summer the burners are shot and the heat baffles that go over the burners won't last the summer. I would think that stainless steel would last a bit longer. The sides of the grill are showing signs of rust also. I check warrentee and I am over the time period. I called who I think is the manufacturer and was told to live with the warrantee. Are there any class actions concerning this?

I checked for replacement parts and the burners are $31.00 each plus shipping. There are 3 on this grill. The heat baffkes are $26.00 each and there are 3 that need to be replaced. This means that it will cost me $191.00 to repair my grill plus shipping more than half the cost of a new grill. This is unacceptable and I hope that other consumers stay away from Home Depot and Charmglow products.

In 2005 we bought a Charmglow 720-0036-HD-05 gas grill. We thought this one would last us for a long time. After having a constant flare of fire in the back and the entire grill catching fire on several occasions, I decided it needed to be cleaned. After taking it apart I was amazed at what I found. On a 3 year old grill, all 3 burners were rusted through with huge holes in each of them. I am so thankful that the whole grill didn't explode or catch fire and burn my house down.

We have attempted to find parts for the grill but after reading all the reports on this site, we have decided it is best not to fix it. We are currently dealing with Home Depot for compensation. If a class action lawsuit is formed, we will gladly take part!

We are out the $400 we paid for the grill and lucky our house didn't burn down with the grill. Our grill is right outside our back door and we just roll it around and cook fairly close to the house.....what we thought was a safe distance. One of the times the whole grill caught fire, it melted the newly remodeled side of our house. Thankfully that is all it did!

went to home-depo to get burners, because our grill went on fire with a small explosin when i started it up. home-depo told me to call the 800 number because they dont carry the parts, now were stuck with a grill and out 500.oo bucks and still cant buy parts at home-depo for the grill we baught there. this grill is dangerous and a ripoff.

grill is no good, out the money for the grill afraid to use it any more. thank god knowone was hurt.

I purchased a charmglow grill from home depot in 2006. After using only a few times I was shocked when I started the grill up one day to find it in flames when I went to cook on it. The whole insides are blackened, My grates are trashed, the flame guard has melted in places. The burners are rusted,and the stainless steel is rusting all over (I do keep a cover on the grill).

So the bottom line is that I have a $350 dollar pile of junk that I did not know there was a problem with untill I went looking for replacement parts....I have a grill that I do not want to use anymore, AND CANT GET PARTS FOR.

I purchased our Charmglow Gas Grill at the end of the season 2005 for around $500. Rarely used it until 2006. Went to use it this season and one burner wouldn't work and the other two were throwing flames out the back of the grill. I couldn't believe Home Depot didn't carry replacement burners. I had just ordered replacement burners when I discovered this site.

And, I couldn't believe all the complaints--exactly the same as mine. I too had expected to have this stainless steel grill about 10 years. I'm extremely disappointed in Home Depot and even more so with Charmglow. both have lost my future business unless someone does something about this.

Luckily ours did not catch on fire to the extent that the grill, house, or deck were damaged, but I did just spend over $100 on new burners I have yet to receive a week after ordering them.

Charm Glow grill one year old burnt up and rusted gas tubes. Home Depot don't carry replacement tubes. Piece of Junk

Follow up and advice to anyone who bought their Charmglow grill at Home Depot. Regardless of whether or not you have the original receipt, look underneath the burner knobs and see if there is an engraved statement Manufactured and Distributed exclusively for The Home Depot.

If the notice is there, call the toll free customer service number at the HQ in Atlanta Georgia and they will be happy to send you a gift card for the amount of the grill without a receipt or with a receipt you may bring the grill back for a store credit for the full amount regardless of when you purchased your grill. Just be firm about your position and that The Home Depot must stand behind the products they sell. It took me 5 days of persistence and it paid off.

I was able to have the customer service rep at The Home Depot HQ arrange for me to return the burnt grill so I did not need to incur the $60 dump fee to dispose of it myself, I received 100% of my money back for the grill and the grill cover in the form of a store credit.

our charmglow grill was 14 months old when it gaught fire. upon inspection i found that all three burners were completly rusted out. like all the others we called the 800 number many times before we reached them, only to be put on hold. we never got to talk to anyone. these grills are dangerous and should be taken off the market. to replace the burners will cost over $100.oo.

I purchased a Charmglow Gas Grill from Home Depot in 2006. Now, all 5 burner tubes are completely deteriorated and cracked. After calling the service number on the grill, numerous times and waiting for over a half hour, TGS did agree to ship me 5 replacement tubes, but I will still have to spend my time to install, and had to pay over $20.00 for shipping. I sure hope the replacements tubes are a much better quality than the original ones were. After reading so many complaints from other people with the same problem, I feel they ought to refund some amount of money for the apparent poor quality grill. I paid over $500.00 thinking I was getting a grill that would last at least a decade, if not a lifetime. Wrong!

Same deal: bought a Charmglow from Home Depot along with a 2 year extended service plan. It went defective in less than six uses. The hose that runs from tank to manifold will not carry enough gas to light more than one of the three gas lines at a time. (I guess other's have had this hose loose integrity all together and start fires.)

Home Depot will not honor their service plan until Charmglow's standard 2 year service plan expires - and Charmglow makes you do all the repair work yourself on a grill that is clearly too cheap and treacherous to be worth all the hassles of repairing... but I'm attempting to repair it.

The up-side is that in three months I'll be on Home Depot's extended service plan and if it isn't working properly by then I may be able to take it in and dump it off on them.

In the spring of 2006 I purchased a Stainless steel grill with 3 internal burners and 1 exterior burner. The first grill purchased could not be ignited. Home depot representative came to my home to fix it. He could not fix it and brought another grill from the store and replaced it. After 1st season 1 burner ceased working.

During our second season with the grill the burners rusted out and developed a hole in the back of the burner tubes. Flames shoot out in the back and have very little heat elsewhere. Home depot no longer sells the grill and does not sell the replacement burners. Our next step will be to contact the company for some help.

as a result of the problem with the grill, we are forced to use a very small table top grill until we get replacement parts or another grill

I received a Charmglow gas grill for Christmas 2005 and used it for the first time June of 2006. We used it the summer of 2007 and no problems. The this summer used it and a fire developed in the cabinet that holds the propane tank. The bottom half of the grill was engulfed in flames for about 10 minutes. I spreayed it down with the garden hose and it finally went out. Luckly the tank was close to empty I guess. all the gas lines were completly melted in a pile in the cabinet and the fitting to the tank was also destroyed.

I called Home Depot to see if this was a problem or a fault of theirs because they assembled the grill and they said they had never heard of any problems and because the grill was a copule years old they would do nothing about it. so I went on line to Charmglow to complain to them and I noticed a Consumers affair on my search page. I called the number in the articl for Nexgrill customer service and got a representive who was very understanding and they said they would send me a new hose and regulator kit which will take 3-4 weeks to get here.

I have to figure out how to install it and then I have to trust this grill won't burn my house down. The article said Home Depot sold 86,000 of these fire hazards and have record of everyone who bought one. I can't beleive that Home Depot did not know or will not admit they had a problem with this grill. I would think that Charmglow would have made some attempt to inform the consumer or it's distributors of this problem,. The article is dated September 8, 2005. So they knew of the problem 4 months after they sold me this fire trap.

So now I have a blackened stainless steel grill to use if I can replace the hoses and regulater. I think they should replace it. I have a blackened (useless) grill with melted gas hoses and a blackened outside wall of my shed.

We purchased a charmglow grill from Home Depot in 2006 at the end of the summer and like all the consumers listed we had the same problems with the grill and when we went to use it at our 1st cook out it caught on fire. Luckily no one was hurt. the knob actually melted off the unit!

Anyway I researched to see if any else had the same problems and prepared myself the upcoming trip to Home Depot. I presented my self and the grill and unlike everyone else I had a positive experience with the Home Depot in Orange, CT. They were polite and courteous and within the hour we had a replacement grill. We have always had good customer service from our Home Depot and were glad to see that they continued even with this unpleasent experience.

I really wanted to share my experience because contrary to what everyone else went thru our experience was positive and that needs to be reflected also. Thank you

Purchased from Home Depot 2 years, 6 week old Charmglow grill blew out the burners, Model 720-0230. Flames shooting up everywhere! This is the 2nd time I've had to get parts under warranty from TGS. The first time was early last year, the grill got too hot and caused the grate to warp and sag. This time I need grates again and burners, the customer service guy said the burners were probably bad before causing the over heating.

Anyway, the burners have a 5 year warranty and the grates have a 3 year warranty, but they want $70 to ship them to me. I told him to keep the grates and ship me the burners; shipping for just the burners was $19 I also called Home Depot and expressed how I felt about TGS and Charmglow Grills and their warranty shipping charges.

Flamed up, I got the gas turned off at the tank in time. No physical damaged other than two burners. Cost $19 shipping for warranty parts and $51 more if I want the under warranty grates replaced. I can't get warranty parts locally, Home Depot should carry warranty parts if they sell the units.

I Have been working in the middle east for the past 3 yrs.Last year we moved in a new house in July bought myself a Charmglow BBQ at home depot, used it maybe 10 time before returning to work and I just got back, uncovered the BBQ to have my first steak on the grill of the summer to see the 4 burners rusted to pieces and useless.So far i have called texas for the parts emailed as per instructed met with 5 different people at home depot and still no resolution over $500.00 obviously wasted. I have a perfect stainless steel BBQ shell with no burners and i cant even purchase new ones.

Thank you home depot. hope you took a good look at me because thayt is the last time you will ever see me in your stores again !

Table top gas grill worked fine for a while then caught on fire and melted the handle.

Grill is no good. burnt my railing on my deck. Home Depot refused refund because transaction is longer than 90 days. I am really angry about this!

Table top gas grill work fine for a while then caught on fire and melted the handle.

Grill is no good. burnt my railing on my deck. Home Depot refused refund because transaction is longer than 90 days. I am really angry about this!

Purchased a bbq grill 1 year ago. The ignition box caught fire electrically and exploded in my wife and I's face.

Fortunately no one was hurt. But we had mild powder burns on the face.

Bought a Charmglow grill for $350.00 Model 720-0036-HD-05, all burners after a year in a half are burned out. One going out after just one summer of light grilling. Grill always remained covered. Gas build up from burnt out burners ignited and singed my face. This thing will never be used again. It is a hazard and nothing but chinese junk.

I purchased a Charmglow grill model#810-2320-B about one year ago from Home Depot. The cost was approximately $350. It was a bear to assemble and took much longer than we thought. We used the grill last summer and went to use it again this year and noticed that it seemed to be flaming a bit. Last night, the entire thing caught on fire. It was really scary, flames were everywhere and the knobs melted before our eyes and the ignition switch popped off while ignited. Thank God no one was hurt. My husband had to reach in and turn off the propane tank. I was afraid it was going to explode! We were finally able to control the fire without having to call 911.

This morning I called Charmglow and they told me that without an original receipt they cannot do anything at all to help me. They said when I get the receipt I can call back and then they will start a complaint and pass it along to the fire adjuster who will probably get back to me in approximately 4 weeks to discuss this case, if they find there is merit. This is a ridiculous situation. So many of us have had the same problem with this model and it has not been recalled.

I called Home Depot to get a copy of my receipt and first they told me I did not have a credit card, so I called their Corporate Offices and spoke with a bookkeeper there who said she saw my credit card history for the past 12 years and could order a receipt for me, but I will need to look through the receipts. I asked her if she could fax me the statements and she told me she would need to mail them from Florida to Iowa and Iowa would mail them out to me in two weeks!

I spoke with the manager of Home Depot and asked if I could bring back the grill. He said he was not sure and would not be able to tell me without knowing the model number. Home Depot should stand behind everything they sell and should not stick customers with inferior, dangerous products. We should do a class action suit and everyone should drag these sorry grills back to every Home Depot store in the country on a sunny Saturday morning as they are trying to sell more grills and we should demand our money back. I will be contacting Home Depot corporate office tomorrow. I have no interest in paying for parts and/or shipping for any new replacement parts from Charmglow. The risk is not worth it.

I am sitting in the beginning of summer with this huge, burnt out grill on my patio, out $350 with incompetent Home Depot people who do not stand behind their products and an inferior company who is ripping people off by selling very dangerous products. I will be contacting the Better Business bureau and my attorney generals office consumer office also.

Like all of the others before us, we purchased a Charmglow Model 720-0234 in August 2006 from Home Depot. Last week (June 13th) I removed the grates and 'tamers' to clean out the unit and noticed that one of the five burners was split and all of the others were rusted. This explains the high flame that was confined to the back side of the grill. My wife called Nexgrill (aka Charmglow) and after 45-60 minutes on hold, spoke to a representative who indicated that the burners are covered under warranty and that they will replace all five burners.

I am currently waiting for the parts. In the mean time I discovered this site and all of the complaints and issues. I have since completely disconnected the gas tank and will not be using this unit at all. I have also contacted the Consumer Protection Safety Commission and registered a complaint with them. In order to force a recall, they need to be contacted by all of the consumers with their individual complaints. I heard class action mentioned! Anybody started one? I'm in.

Same story, bought a Charmglow in April 2005. Burners are rusted out. Home Depot does not carry the replacement parts. Burners are 1/3 the price of the unit.

Just wasted 450.00 bucks.

I paid 350 dollars for this grill (Charmglow Model # 720-0230) and after 1 and a half short seasons all 3 burners have rusted to nothing.This unit is a piece of junk.

Now I have to spend 80 dollars to reblace the 3 burners.

I bought a Charmglow grill from Home Depot for ~$500. This thing fell apart after one grilling season. The burners are rusted out and this stainless steel is rusting. Just amazing on what a piece of junk this grill really is. Will be going to Loews from now on.

It looks like I have to buy a new grill (Not from them) as I'm not the only person complaining about this grill. I was thinking of fixing it but I don't need it to blow up in my face in the future.

I received a Charmglow BBQ this past Sunday for Father's Day and on the lid it is missing one of the small black rubber bushings on the left front corner. The Model is 720CSJB0578. It was purchased by my son from Home Depot in Copague, Nassau County New York. Can you please send me one bushing or rummer stopper if thats what it's called. If you can send me a few in case they fall off it would be greatly appreciated. This is not a complaint. Just looking to get the part.

I received a Charmglow BBQ this past Sunday for Father's Day and on the lid it is missing one of the small black rubber bushings on the left front corner. The Model is 720CSJB0578. It was purchased by my son from Home Depot in Copague, Nassau County New York. Can you please send me one bushing or rummer stopper if thats what it's called. If you can send me a few in case they fall off it would be greatly appreciated.

I am furious that I have spent almost $400.00 for a grill that didn't even last me one season. I will never again buy a Charmglow product or a grill from Home Depot since I was told by Home Depot that the parts not working were out of warranty.

Purchased a 4 burner, with a separate rotissere and side burner in May 2007. Used it sparingly. I bought a special tool to clean the porcelin grill so avoid scratching them. I thoroughly cleaned and oiled the grills and the entire unit before putting it away for the winter - covered in my garage. Upon uncovering it the end of May 2008, the grill is totally rusted, the flame diverters are rusted and the ignitor does not work. Of course, all of these items are not covered on the warranty after 1 year.

My Charmglow Gas Grill has not been working and I have called the 800-527-0717 customer service multiple times. Since May 30th I have called 11 times and been put on hold for an average of 32 minutes each time. Also I have called only to receive a busy signal app 49 times. I am very discouraged, frustrated and disappointed in the customer service I have received (NONE). I have been with out a grill for 2 months now. What should I do? Go by another grill from a different company? Keep calling only to be put on hold for another 32 minutes or call and get another busy signal?

The three burners in the grill have completely rusted out. This has rendered my grill useless and dangerous. Flames are shooting up the back of the grill! The burners have a five year warranty. These parts are still under warranty.

After several useless phone calls, I was able to get an email response from the company.

I was offered replacement parts, but I would have to pay $20 in shipping.

Why would I pay to get parts that are defective? This won't solve my problem. I want my money back. I do now want their defective products!

Out $350. I will not use this grill as it is defective and unsafe!

Purchased a Charmglow grill # 810-7440-S On 05-10-07. To day the Left rear wheel broke. I only move the grill about 2 feet to put the cover on and then move it back. Also the burners are rusting out and some areas have compleaty disentigrated. I came in to order new parts and found this web site and all the complaints. I guess im out of luck from what I have read with all the customer service complaints.

I have only had the grill 13 months I expeted A LOT MORE FOR MY MONEY this was my first $369.00 stanless steel grill. My last grill was $120.00 and it lasted 7 years befor i needed to replace the burners. I have been riped off with cheeply made parts. Now im affraid to use the grill, I dont want to risk setting the deck on fire or risk getting hurt.

Purchased Charmglow 720-0230 About a year ago at the home depot it worked ok for one season but near the end the burners started acting crazy a little fire here a little there...then Bang they where all just a pile of rust.. ok no problem I thought I will just replace them ..But wait no-body sells them. Home depot apparently does not even want to be bothered selling these burners ..

I'm out 350.00 or so I'm not spending 69.00 to buy replacement burners when i understand that these blow out just as fast. Please someone put a end to this injustice.

I bought a Charmglow Gas Grill about a year ago for over $400. Now 2 of 3 burners are rusted in half. I don't understand, if the grill was adveritised as stainless steel, why they rusted. Now I have to put more money into something that was suppose to last for years. I called home depot and they referred me to call Charmglow. I am just plain out of $400 and over $100 or more if I want my grill to function. NOT HAPPY

Same story as others. Charmglow grill #720-0036-HD-05. Burners rusted out just after the first year. Got replacement burners but no instructions on how to install them! I can't figure it out... This unit should have lasted at least five years. I'm out $350

I'm out $350 +tax

I bought a Charmglow grill last summer at Home Depot. They delivered. When it arrived the stainles steel was rusted and the panels did not match - the grain of the steel was different on different parts. I returned it. They came back with another grill still with mismatched stainless steel. There was strange discoloration on some of the panels. I am not a knit picker and I took the grill figuring it was a problem I could live with.

I started using the grill. Within 3 months the igniter broke. Then 2 of 4 control valves broke - which to me seems dangerous because you don't know if they are leaking. The door hindges also have started to fail.

I went to HD and they said to deal w/ Charmglow - thye will take care of it, send you the parts right out. You know, i don't remember when i became a grill service man but anyway, I called the 800 number and got screwed around with multiple connections and no human to talk to. Left on hold for over a half hour then they drop the call, multiple times.

I went on line. Again 20 minutes and multiple forms later I get an error message with no resolution. Where sorry. No further instruction. Alot of good that does me.

It is obvious to me they are playing consumers for fools hoping we will go away. I am 50 and this product reminds me of something I bought in the 70s when there was no quality control. Gee, even Chinese products work now days.

Not even a year old yet. my porcilin grills are rusting to the point that I cann't grill dirrectly on the surface. They are destroyed.

Bought a $500 Charmglo grill (Model # 720-0396)from Home Depot in Norwalk, CT as a combo birthday and anniversary gift for daughter and husband on July 1, 2007. In November flames started leaking out around one of the control knobs of one of the burners.

I, the buyer, and our daughter have made many calls to the 800 number provided, spent hours on hold and have received no satisfaction. Grill Services gave us the name of a repair company. He arrived at my daughters, $50 to show up and $1.00 per minute after arrival. It cost $100 to find out what parts were needed. He left saying he would inform her how much the parts would cost. Was never heard from again. There were so many calls that they cannot all be described here. We will no longer be obliged to shop at Home Depot. I am hearing more and more bad things about their service and products every day.

Fortunately, there was no damage to property and no injuries to anyone but we are out $600 and our daughter does not have a grill. Would willingly be part of a class action suit. Personally, I sincerely hope that there will be one.

Bought Charmglow Gas Grill approx. 2 years ago. Model #810-2320-B. On 6/09/08 grill front went into flames and knobs melted and along with what seemed to be the ignitor fell to the floor in flames. While reaching under to shut off gas burning pieces hitting arm. Flaming pieces fell onto wood deck. Noticed another model recalled but not this one. Lucky we didn't get blown up.

Loss of a gas grill that cost enough money. Luckily no major personal injury, some burns on arm, but it could have blown us and our house up!

Our Charmglow grill is rusted out and a fire hazard, Robert, manager says he never had a complaint about the grill. for crying out loud, all he has to do is look at the complaints on consumer affairs, everyday there is more complaints about this grill. Can't someone help us? these are not inexpensive grills, can someone start a class action suit?

The back of the grill caught fire, if we were'nt standing right there we could have caught the shed on fire. The tubes are comletely rusted away after 2 yrs, Home Depot will do nothing and the company that still makes them will do nothing, yet Home Depot continues to sell them.

Purchased Charmglow 720-0230 grill 6/06 from Home Depot for $314. By 5/08 2 of the 3 burners had disintegrated, rusted out. Called customer support list on back of manual (The Grill Services) reached rep, provided model and serial #, and faxed sales receipt. Received order confirmation # promptly via email. I was persistant (via email) in asking for order updates. Response was slow, but parts shipped in 3 weeks; $18.49 for shipping/processing. Will receive burners tomorrow.

As burners have 5 yr warranty, I will likely order again in two years and scrap the grill after those burners rot. Will play the game but will be a more savvy consumer in the future (stainless parts throughout). Will never buy another Charmglow grill. I've been a participant in a class action suit before, hardly worth the effort. Attorneys profit, consumers receive little.

CALS Settlement Example: a $50 discount coupon toward the purchase of a replacement of the same brand (in this case, a defective 27" TV).

Purchased Stainless Charmglow in May of 2006 from Home Depot. Within 1 year the burners began cracking and large flames began shooting out of the burners. Contacted Brinkman Corporation today after trying for over a week and sitting on hold for over a half an hour each time and was told I could buy replacement burners for approx. $30 as the unit is now not under warranty.

I have immediately stopped using this grill that I paid approx. $300 for. With continued use the grill along with my home could likely start on fire not to mention the explosion of the propane tank possibly starting other homes on fire as well.

I am the owner of a fire hazard (Charmglow Grill). I spent around $350.00 on a Charmglow grill purchased from Home Depot summer of 2007. Toward the end of that summer flames started shooting from the back of the grill and the entire hose assembly melted - my biggest fear was that the propane take was going to explode. Thank God it did not. I want my money back and Charmglow off the grill market.

We received a new Charmglow stainless steel grill for a housewarming gift in July 2006 - purchased from Home Depot. In less than 2 years, 2 of my burners are rusted through, the stainless steel cooking grates are rusted, and I have 2 potentially bad gas valves.

Thinking this could get rectified under warranty, I only have to pay $40 to ship the new cooking grates and $20 for the new burners!! The gas valves are not under warranty and it will cost me over $100 to replace those. And, by the way, it will take 3-4 weeks to get those new parts. What a piece of junk!!

My old $120 grill from Sears lasted 8 years - this $350 crapper lasted 1-1/2.

We purchased a Charmglow Stainless Steel grill from Home Depot. the burners started to rust after one season and now into the second barbeque season and it is a piece of junk. I thought about replacing the burners but after reading all the complaints I am throwing this piece of Chinese junk away.

No damage has resulted but that is only because I stopped using the grill, it was shooting out flamses that could have had disastrous results.

Purchased a Charmglow 720-0234 5 burner gas grill in April 2006. June of 08 and all five burners are totally shot. After reading all the complaints i am not even going to bother trying to get warranty parts or purchase them on my own. Home Depot has lost a customer for life.

I paid $595.43 for this grill to be delivered to my house. Only had two seasons of use and thank God my kids and property were not harmed. Please include me in class action suite.

We got this grill less than 3 years ago, and we've been unable to use it for the past YEAR due to all 3 burners completely rusting out with flames shooting out the back. We have been attempting to contact ANYONE to purchase replacement tube burners, but have not been able to get through to Charmglow for the past 6 months. We did submit an online form several months ago and received a free valve replacement from them - but that wasn't the problem area. A letter was enclosed stating we could get replacement burners for just the shipping cost if we could produce our receipt, but it's MIA. We live in FL and grill very often & all year long (except mid-summer when it's too hot) so we've missed out on many cookouts and delicious meals because of this nuisance.

About 8 months ago, my wife purchased 3 replacement burners on ebay for about $60, but they did not fit - about 3 too long - so we returned them. The ebay seller knew much more than Home Depot, and the burners my wife bought were of a much better grade of stainless, and better overall construction, it's a shame they didn't fit!

Home Depot is useless when it comes to info about this, and now judging by all the comments here, I think I'll finally give in to my wife's request for a new grill ... it's just wrong to have to shed over $350 for a piece of crap that didn't last 2 years. But the real kicker is that we donated our old grill when we got this one ... a fantastic, reliable, Sunbeam that we had for a good 8 years. So much for a new & improved model! I would love to hear of any suits relating to this ...

I bought a Charmglow 3 burner stainless steele grill model 720-0230, it has been 3 years since I purchased it. Last year the burners were not cooking even but I lived with it. Then this year flames are shooting out the back from the right burner. When I check online to google Charmglow I find all these recalls with the same problem. I have found lately that not only the product quality and the customer service has declined greatly.

I hope that I can find a resolution to this problem with the grill since it's a $350.00 investment. Not to mention, I had a lowered price unit and only had to change the burners once in 10 YEARS!

this grill is an extreme fire hazard and needs to be relaced by home depot or charmglow. this is an accident waiting to haapen.

the hose,firebox and burners are all major fire hazards. the grill is not abled to be used withuot causing a major fire.this is unacceptable and all owners need a full refund or relacement grills of the same worth($400/$500).

this grill is an extreme fire hazard and needs to be relaced by home depot or charmglow.this is an accident waiting to haapen,families and children will die from the fire this grill is resonsible for.somebody please help all of the grill owners,maybe a class action suit.also everybody who has this grill should boycatt home depot for ever.

While cleaning my grill I found two of three burners rusted out. Called customer service after 15 minutes on hold was cut off when customer service finally picked up. Looked on web for web site and found this site and the complaints on the grill I wanted parts for (Charmglow 720-0036-HD-050.

I called the 888# for the repair kit offered and to order three new burners. Of course there is a 3 to 4 week wait for the part to come in and then they will be shipped. Shipping $18.49 was charged for parts. Oh but it saved me $84.00 on what those parts would have cost. On a $350.00 grill???? I guess I'm lucky to not have had this unit burn up or explode like some others I have read about. I agree that we consumers should be give a complete refund because I am now afraid to use this grill.

Fortunately no physical damage but shipping cost on parts for cheap burners replacement. Anxiety about using this grill in the future. I will probably trash it and replace it with a safer product. Loss $350.00.

My wife bought me a Charmglow 720-0036-HD-05 gas grill back in June of 2005. I had to replace 2 burners after less than 1 year of use. They sent me a replacement after about 2 months. The burners had completely rusted out and flames were shooting through the back spewing out tons of gas.

Since then the burners have once again rusted out and I can not get in touch with a live person on the phone. Keep going in endless loop. I emailed customer service twice, still waiting for a response. I will not use this grill anymore, out looking for a new grill. Very dangerous.

Gas grill cost $350.00 at Home Depot. Was unable to enjoy using this grill and lost our money.

I bought a Charmglow grill July of 2006 and the burners have rusted. It is almost impossible to find replacement parts. Home Depot nolonger carries the replacement parts.

After reading the problems everyone is having it probably isn't worth the $106 to replace the burners. They should be under warranty but I don't think anyone will honor Charmglow's warranties.

I'm out $400 but at least I haven't been injured. Could have been a more expensive learning experience.

I recently purchased a Charmglow Grill. The grill has electrinic ignition, however the ignitors fire continuously at about 1 second intervals for as long as the grill is plugged in, regardles of whether or not it is even turned on.

SInce the grill has a built in refrigerator I cannot simply unplug it because that will shut down the fridge. I cannot get anyone at Brinkman/Charmglow/Home Depot to pick up the phone or return an email

I purchased a charmglow 720-0304 4 burner grill about a year and a half ago. After using it a couple of times this season already I was preheating it the other day. When I came out 10 minutes later there was fire coming out of two of the knobs. It melted them and rendered the grill inoperable. Shutting off the grill was obviously not fun. I purchased it from Home Depot. After seeing so many of the same problems I feel Nexgrill should step up to the plate and recall this junk. I paid $400.00 and is now a saftey hazard and inoperable. Maybe a lawsuit is needed to spark a flame under them and realize that they have a huge problem here.

purchased a Charmglow grill Model #720-0234. in April 2006. all 5-burners completely rusted out and flame tamers destroyed. the grill is always covered and these parts were disintigrated from rust after 2-years. the service center handling the replacement parts has poor customer service with no follow-up in regards to covered warranty parts. still waiting to see if the covered warranty parts will show up.

a true disappointing investment in a stainless steel grill to rust out so fast with light use. home depot should be held accountable for this obviously faulty merchandise. i wish that i had known this prior to purchasing this grill & cover for $522.

the grill has a recall for a fire hazard. also it gets fire in the firebox, when cooking anything. it is a great hazard and i 'am scared to use the grill for fear of a fire or propane explosion. the company is not responding to the issue.

fire and explosion of tank