Char-Broil Gas Grills

I received this Char-Broil gas grill (Model: 463210510) for my birthday in 2010. After I got this grill, put it together and started to use this grill, it started to rust so I cleaned it. Well, the guarantee was cheap and was only valid for a year when they should guarantee these grills for a lot longer than a year. If Char-Broil really thinks that their products are that good, then there should be a better guarantee.

This grill can heat up to 800 degrees if the wind wasn't blowing and if this grill didn't have vents, so it took a bit longer to heat up. A waste of propane gas when grills have vents. The cooking grids were distorted and burned up from the heat because of the cheap cooking grids it came with - thin, flat, porcelain-covered metal. The upper cooking wire shelf was not porcelain and totally rusted out. So far, nothing else was burned out on it yet but I am just waiting for this grill to rust out even more.

The replacement parts cost too much to buy on any outdoor gas grill especially the so-called stainless steel that isn't supposed to rust. Well, mine is still rusting out. You shouldn't need to buy special formulas to clean stainless steel. Soap and water should do just as good. In order to save money, I have to look for universal cooking grids that will not burn out within a year as the replacement cooking grid parts for this model will be $100.00 or more with taxes. Yet this model grill was on sale for over $160.00 with a tax, of course.

I am better off buying a new gas grill rather than purchasing the replacement parts for this grill. I dealt with Char-Broil company and explained what had happened. I told them that if I buy these replacement cooking grids, they will just burn out again. Don't buy Char-Broil grills especially this model, or grills that have vents. I wish that they would come back with the outdoor gas grills with the original briquettes or lava rocks and extra shelf they sat on above the burners. They were the best. I want an LP Gas outdoor grill without vents and original briquettes but I cannot find any at all that fits this description.

We purchased the Char-Broil gas grill on 6/16/08. The grill has been serviceable, but the parts have been steadily deteriorating. In 2011, the igniter failed. I ordered a replacement igniter in 2012 from Char-Broil. I installed the igniter and used the grill 4-5 times. Then the replacement igniter failed. This is disappointing and frustrating. I paid $409.93 for the grill plus about $60 for the replacement igniter, and I have to light the grill with a match. I would like another igniter because I am willing to try one more time.

I have a Char-Broil Commercial Grill, model # 463240904. It was purchased in 2004. The burners were replaced under warranty in 2007 with no hassle. The burners, crossover tube (which enables one burner to light the others), and igniter need replacing again, now. While I think the burners should last longer than 3 or 4 years, I have had a positive experience dealing with Char-Broil.

Bought a Charbroil 6 Burner with side burner at Walmart In July of 2010. Used it three times last summer...no problems. Very pleased with my purchase. Then...this summer, the second time I used it, flames started shooting out to the front of the second burner control knob...I couldn't turn it off without burning my fingers...I finally grabbed a pair of tongs and when I tried to turn the knob it fell on the deck and the chromed plastic backer ring, also on fire, fell and rolled across the deck. Very Scary. If only I had found this site last year!

The burner seems to have very poorly engineered valves. And since all burners are combined in one manifold...there is no fixing the grill without a 99 dollar replacement, and really, wouldn't that part also fail?

Please don't buy a Charbroil...you will be putting yourself at risk.

Case No. **. On July 10, 2010, we bought a Char-Broil Grill on sale for $488.00 from a Home Depot store in Huntington Beach, CA. We are retired seniors so we used the grill maybe 3 times then covered it. In March, I took the cover off and all the settings had "disappeared" and the ignition wouldn't work. I immediately called Char-Broil and they said the only thing they would do was send some new parts and we would have to pay for the shipping and installation. I was very upset so they waived the shipping charges. However, we told them that we thought the grill was unsafe as we didn't know whether we had the knob on "ignite" or "clean" or "cook" plus we didn't know what temperature as all the settings had "dissolved".

I wrote to their CEO, but got no response. Their attitude was "too bad". Our friends have a Weber barbeque. They had a problem and Weber had someone from our local True Value come out and fix it, no charge. Anyway we went back to Home Depot and even though it was past the 3-month warranty plus they no longer carry that model, they came to our house and picked it up, free of charge. The manager took one look at it, saw that we hadn't used it and said it was a piece of **. He is giving us a new barbeque, our choice. We are retired and $500 is a lot. Char-Broil didn't care. Thank goodness we found this wonderful "Angel" at Home Depot.

I bought a Char-Broil gas grill (commercial grade) for my husband three years ago. I also purchased a $100 grill cover. It was in the grill anytime it was not in use. Within three years, the two back wheels rusted off, along with the entire bottom pan that holds the propane tack and the bottom of the doors were rusted inside.

When I called Char-Broil about these problems, this is what I got: 1) Product is out of warranty I was told the only part that had a lifetime warranty was the burner. What good is that going to do me if the rest of the grill has collapsed?; 2) They would replace the parts at 50% off. This would have run me over $150; I would be better off buying a new one--not a Char-Broil! I have bought much cheaper gas grills that have lasted much longer; 3) Not all parts are stainless steel and I should have checked the warranty book before buying it. First of all, when you purchase a grill the warranty book is not sitting there for you to read.

Secondly, if I buy something that is commercial grade I expect it to last more than three years. If I am told it is stainless steel, I expect it to be; 4) The representative blamed me since the grill had not been used recently. According to her, that would speed up the corrosion process. She proceeded to tell me how to clean my grill--something that has been done on a regular basis; 5) The representative attempted to blame it on me stating the grill could have been a standing ware--after I had told her it was on a wooden deck and had never touched the ground.

She went on to tell me that all the parts were not stainless steel. To me that is false advertising! How can anyone think that a commercial grade is going to hold up longer than a regular grill?

I am sure I am not the only consumer that has been taken by this false advertising. I just want people to educate themselves when it states commercial stainless steel (Model # 463268107). This is a ruse to make you believe you are getting something it is not. I am highly disappointed and will never purchase a Char-Broil product again! Please do your research. I thought I had done mine and I got taken!

Charbroil Model #463240904, gas grill serial #G409050404015571. The burners will not stay ignited, knobs are extremely hot (too hot to touch), serious fire/explosion hazard. We cleaned the grill as per their instructions, but the problem still exists. They denied the problem but will sell me new parts for $139.00. I'm an aircraft mechanic, this is a dangerous grill. I filed a report with CPSC. Please advise.

I bought their gas bbq two summers ago. Since the first month, its gone downhill since. First knobs all stripped out. I had to use pliers to turn controls. Within second month, burners wouldn't light. I've cleaned it constantly thinking it was something I was doing. By end of summer, it wouldn't work at all. I went online to website only to find the "customer concern" portion didn't work. I called and told I could order replacement parts. I did, $100 later, it's still a piece of crap. Flames shoot out of control. It melted two of them. Now gas only trickles through first burner, nothing on others. This product is a piece of junk. I'd put it on curbside for free but afraid someone will get hurt with it.

I purchased this Char Broil "Commercial" model#463268706 from Lowe's about a year and a half ago. We use the grill once or twice a month. I went to use it for my son's birthday party and the grill would not stay lit. After checking the burners and doing some light cleaning, I found rust all inside the fire box. The burners were heavily oxidized, and the "carry over tubes" were completely rotted away. Upon calling Char Broil, they were nice enough (yes, sarcasm) to offer to sell me the parts to get my lifetime warranty grill back up and running.

After checking the grill over closer, I noticed pitting and stains in the alleged "stainless steel". Rust was all over the back of the grill, and the base that holds the tank was rotted away. Bottom line, this grill is junk, and I read online that its dangerous too. Char Broil denied my claim, and denied any knowledge of any issues. Do not buy, you will be sorry!

My Char-Broil appliance, model number 463268007, caught fire. The knob was melted. I was glad it caught fire. It was such a poor product. What shall we do about this?

Model Number: 463251605 Three Brass Burner SS LP Grill.

I hear a lot of complaints about the product, but I am not one of them. This grill has even cooking and for the money I would say the best grill on the market during that time (and even today if it were still available). A consistent performer that did not leave you guessing or dodging "hot spots" every time you cook.

The problem I have with Char Broil is that this product has a lifetime guarantee on many of its components including the grill grate and brass burners. I filed a warranty claim, but what they sent me left me quite furious with the way they operate. They sent me porcelain coated bar grates and cast iron burners. This product was purchased with a lifetime warranty on brass burners and stainless steel grill grates. They sent an inferior product and do not honor their warranty or their products. They say they do not offer the stainless steel grates any longer, but was also told they will be stocked come October 2010. They still stock the brass burners as you can buy them from Char Broil, but they will send you the inferior cast iron burners. That was not part of the original equipment that was purchased.

I complained, but they do not even respond. Case was closed as far as they were concerned. They need a swift kick in the ** for not honoring their warranty. What a shame, because I really do like this particular grill.

Char-Broil Grill caught on fire. The knob to gas came lose. It melted and not engineered properly. Char-Broil will not own up to anything! I don't care about the money getting a new grill or a replacement! I want them to own up to the crap they manufacture! I do not have a grill and I will not ever buy a Charbroil again! I am going back to charcoal grills.

I also had several fires in my Char-Broil Commercial series (model 463248109) gas grill. Initially, I thought it was me. Maybe I hadn't cleaned the grill properly. However, after doing internet research and finding many complaints of the same nature on this web site, I realized it wasn't me. I also contacted Char-Broil only to find that a waste of time. I believe there to be a design defect in these grills. I went to Home Depot and compared Char-Broil Grills to Weber.

What I found was that the Ch--rBroil grill body was shallow as compared to the Weber, and the burners were a little closer to the bottom of the grill. Also, the downward pitch on the bottom of the Weber Grill is much steeper than Char-Broil, which I believe allows for better drainage into the grease drip pan. I know I checked my grease drip pan on my Char-Broil regularly, and find very little in it. I believe the grease does not drain properly. It sits on the bottom of the grill, and eventually catches fire. I have had to clean black soot from the fires off my house several times. With this last fire, my wife was holding our infant granddaughter. When she tried to turn away from the grill in a panic, she tripped and fell. Luckily, the baby was fine and she just got a bruise.

I bought a Char Broil Guaranteed for Life Stainless Steel Grill from Lowes. The burners, rack and other parts went bad after less than 2 years. Lowes says they do with Char Broil's guarantee but they sure used it in Big Letters to sell me the grill. Char Broil will not honor their Life Time Guarantee. I talked with the manager at Lowes and he said he had never seen Char Broil make anything good! It is a lying company and their grills are not worth one half what you pay for them!

This barbeque is advertised as self-cleaning. What a joke! Everything just bakes on and who barbeques without using a sauce? Completely false advertising. I spent two days trying to get it clean.

Look out for the so called stainless steel Char-Broil Model # 463210510 because the stainless steal sides and edges are razor sharp. The back lid of the hood lacerated my left hand, cut my vein and tendons which is all stainless steel razor sharp. Please do not buy this because it can do bodily injury to your family, especially children and infants when they are around it, whether its being used or not.

Not only did it lacerate my hand, it also became infected after the bleeding stopped which took a long time because it lacerated my hand more than 2.5 cm deep. The pain was a 10 from a level of 1 to 10. The blood was everywhere. The first thing, if it happens to you, is put pressure around the wrist immediately to halt the blood flow.

After I had medical attention, I notified the the Consumer Product Safety Commission of the Unites States of America 800-638-2772. They came out to my residence and took pictures of all the sharp edges of this stainless steel grill and wrote all the information of this accident. The Federal Office informed me that these grills, especially the commercial grade grills were catching on fire because of the gas regulator valves. There were some cases of house porches catching on fire. Now, I have to beware of the fire hazards due to the gas regulator valve. I contacted Charbroil by email Charbroil.com but they closed my case# **. If you bought one take it back...now.

Pain and suffering was not bearable to say the least. From a pain level from 1-10 it was a 10. The laceration was about 2.5 cm or more deep. It became infected so I went to get medical attention. This injury occurred on May 8, 2010 and to this day June 8, 2010 it still is healing. This product and all the stainless steel grill of Char Broil need to be recalled immediately before someone dies.

I am reading all the comments about Charbroil Grills and do not understand them because all of my experiences have been exactly the opposite. First, anyone buys a cheap stainless steel (yes Charbroils are cheap compared to $1500 real stainless grills). Every consumer magazine has warned for years that the cheaper grades of stainless will pit and corrode. As a result of research, I bought a Charbroil model 461460806 four years ago. One thing I noticed in common with all the writers, most didn't use their grill for sometime. I use my grill on average 8 times a month.

After 3 years, I replaced the original burners with cast iron and expect to get 10 years out of them. I replaced the crossover tube and the heat/shields. I consider all this normal maintenance. My grill stays outside under a patio cover without a grill cover most of the time. Twice a year, I clean the grill, and check the gas tubes for spiders. I have been so pleased with my Charbroil grill, I bought a second smaller Charbroil grill that I leave at the baseball park for tailgating. The grill has been there in the weather for 3 years. We use it 3 to 4 times a week during baseball season, but it sits outside from June to February unused. It has never failed to light. The burners are still intact, but I did replace the lightweight cooking grid with a heavier one.

I suggest that any grill owner research the grill before purchase. For the person that is trying to get his replacement part from Lowe's, I suggest Sears Parts Direct, just have your model number handy, or Charbroil direct. Over the last 25 years I have owned every brand of gas grill under $400 and never found one that worked or lasted as well as my Charbroil. My recommendation: buy a painted aluminum grill, not a 'stainless', get a cast iron burner and grate whenever possible. But use your grill at least once a month. Once you fire up a grill, the heat removes most protective coatings, etc, and leaves the grill parts susceptible to rust due to non use, not poor manufacturing.

If someone expects a better grill, they need to upgrade to a Holland, Weber, or other more expensive grills. You always get what you pay for. The best grills start at about $1600, so don't think $400 is an expensive grill. For the record, I paid $189 for my big grill on sale. It has 3 burners, a very large cooking area, a side burner with griddle (that we do pancakes on once a month, and the side burner I pre-boil my ribs before going on the grill at least 4 times a month). Best $189 I ever spent, but I probably spent two weeks online reading reviews of the specific grills I wanted to buy. Hopefully, people will read this and realize a gas grill needs to be used and maintained well. They can be dangerous.

This is why my next grill won't be a Char-broil. I purchased a stainless steel commercial series model 463240904 for $499 + tax expecting it to last me many years due to the stainless steel. Only to find out much of it isn't actually stainless steel causing corrosion where the mixed metals meet and now much of it is rusting away and no longer really serviceable after just a few years. The problem is the grill is actually a mix of stainless steel and other metals. Apparently, Char-Broil didn't know/care what happens when you bring disparate metals together - electrolysis.

Just a few highlights of the issues: The cooking grate that was suppose to be stainless steel tuned out to be very thin tubing with a different metal inside corroding from the inside splitting open the stainless steel tubes like bananas. They no longer offer a stainless steel cooking grate and instead offer porcelain. The holder for the igniter completely rusted and fell away. The carry over tubes rusted away and fell off which is no longer available. The magnets that hold the doors close are rusting and leaves rust stains on the stainless steel body. Please keep in mind that the grill has always been stored inside a closed garage with a cover on it. Save your money.

We purchased a char broil stainless steel grill with lifetime warranty on the brass burners. After a few years, the brass burners rotted also. I called the company and they replaced the burners with a cast replacement model. Well needless to say, a man must be running this company because it is bad business. Just because the cost of brass has increased they decided to "save money" on replacing the burners with cast. These new replacement models are not going to outlast the lifetime of brass models by far. This is bad business. The company will be wasting money in manufacturing more and replacing burners more with the new part. Having to replace the burners more often and paying shipping cost out of pocket for the "new" model of burner, costs the consumer and company more money in the long run. Must be made in China to "save money" so costing more Americans lost jobs too, I'm sure.

Now just about 2 years later, not only have I had the same problem, but the whole interior workings of the grill have almost completely rusted away. I have owned very inexpensive gas grills that lasted much longer. I would not recommend the Char-Broil grill to anyone. I really feel that when the burners "blow out" allowing flare ups to occur, this product is potentially very dangerous. Don't be fooled by the so called brass burners. They rot from rust also. I also discovered while looking for the model number, that this product was made in China - enough said.

There was no physical injury to anyone, just to the grill itself. The whole interior of the grill has almost rusted away - burners and burner covers. There was expense incurred due to the fact that because of defect not only did we get one defective product, we got two. I was assured that the brass burners would not rust through, so I used my refund and about $150.00 more to buy the commercial series.

I found this site accidentally searching for Char-Broil home site to complain to someone. Apparently, that has been done by others. From the results posted, I guess I shouldn't waste my time. I decided to include my comments on the site because the pathetic stainless steel monolith of mine is not a rarity. So just let me say this to potential buyers, the product was and will remain a raging, frustrating piece of junk right up until later today when I take to the recycle center. The grill rotted away piece by piece. And, the "universal" replacement electric lighter morphed into and IED. And every incident with the unpredictability of the starter and burners was further exasperated by not being able to turn the grill off quickly because the rubber knob "grips" would spin off in your hand. This company is a joke. Economically, I wasted over $400 on this product for one, maybe one and a half good years of use. Physically, nothing to report. As soon as it got totally funky, I just stopped using it.

Went to use my Charbroil Commercial Series Grill (Model 463268008) to cook some steaks and came out 5 minutes after starting the less than 2 years old grill with flames shooting out the front and right side of the grill. I went to turn the knob off and it came off in my hand, melted completely off the grill. Luckily my children and I were in the house when this happened or someone could have been seriously injured. I contacted Customer Service only to be read and reread a script about "spider alerts on page 9 of the owner's manual." They have a very bad customer service and dangerous grill. I will be sharing information from this site with Loews to see if they will do anything about this issue.

We have a Char-Broil commercial series model 463268706 from Lowe's that caught fire and melted three of the four knobs. I have experience with using and caring/cleaning/using and maintaining other grills throughout the years. No, I don't think it was any spiderwebs etc. It is frightening to think that this could have lead to an explosion. When I went online for parts, I was shocked to learn that this is a common problem with this Char-Broil grill. After reading the bad report their customer support and their company lack of response to recall this product, it seemed useless to try to talk to them. The inside of the grill has rusted beyond extend. The grills, the valve covers and valve tubes.

I have another brand older make grill that has been outside with a cover just like this one and it has not rusted like this. This grill is a fire trap and a food rust contamination product. I found this website and I am taking part in sharing my story hoping Char-Broil will be held accountable for this fire trap.

I just purchased a Char-Broil Commercial grill yesterday, and after reading all of these serious problems with fires and injuries and how cheap their products are made, I am taking this grill back to the store today. I would not be able to have anyone use this grill as I would be worrying every time that some thing might happen to them. And it seems that the customer service at this company is just as bad as their products. I am going to email this site to all my family and friends to warn them as well.

I purchased a top of the line Commercial CharBroil Gas Grill with a side burner from Lowe's about seven years ago as of today. To make a long story short, we have been going back and forth to get the right replacement gas valve since September of 2009. This even included sending high resolution digital photos to their respective service and engineering department to show them that we did not receive the right part. Today, my grill is a boat anchor!

I am putting this out to the public to warn those consumers to the dangers imposed in receiving and installing CharBroil gas valves that are not complete. They only shipped us a gas valve sub-assembly and not the complete assembly with the striker attachment and plate assembly. The consumer may unknowingly try to dis-assemble this gas valve to install the striker and plate assembly off their old gas valve. Thus, you are solely responsible should it leak and explode.(Being around and working on Commercial Boilers in the past, the manufacturer of gas valves is solely responsible and liable for its repair and or replacement; you are not allowed to take them apart.) From past experience, I did take precautions in trying to install the striker and mounting plate the first time. Though, the valve leaked around the assembly seal and nozzle which would have caused an explosion causing serious injury or death not to mention burning down the structure it was under. I hope the Consumer Protection Agency reads this warning to force CharBroil to stop selling and shipping incomplete gas valve assemblies to the consumer.

Also, CharBroil could never came up with the right replacement part. It's no longer available now. Hum, what happened to Federal Law requiring Manufacturers to provide replacement parts for ten years? If you have this same issue, drop us an email. It's time to file a class action law suit to get our money back.

I just wrote about my son's horrible experience with the exploding Char-Broil Commercial Series Grill and I failed to give the model number which does not seem to be one of the known recall numbers, so it is beginning to seem as if they are all of questionable quality. Anyway, the model number is 463268107. As grills go, upon purchasing this grill, it seemed to be one of their best grills, stainless steel, 2 side burners, about $300,"Commercial Series" etc., but I have definitely changed my opinion! I apologize if I seem angry. I am typically a very easy-going person, but when a company puts my family in danger, that is very serious to me!

I bought a Char-Broil Commercial Series grill from Lowe's Home Improvement for my son, "The Griller" who lives just outside of Nashville, about three years ago. The grill stayed in the garage and was not used for almost 2 years, due to the fact that my son is a musician and travels a lot. Over the past year however, he has used it fairly often. My son called me recently and told me of a very upsetting incident that had taken place with this "not cheap" and basically new grill.

Upon lighting the grill exactly as he had countless times before, the grill exploded, bursting into a huge roar of flames, knocking him to the ground. His girlfriend who was in the back of the house and a friend who was in another part of the house heard the loud explosion and saw the reflection of fire in all of the windows. They ran to see what was going on. They found my 38 year old son on the ground, completely disoriented. He did not know where he was or what had happened for several minutes.

The ball of fire had literally "melted" the hair on his head. He had no eyebrows, no eyelashes, no sideburns, and a face that looked and felt like a bad sunburn, but the worst were his eyes! He could not open them because it felt like shards of glass were in his eyes and they watered terribly for days, so he kept them shut and medicated for days before he could open them without severe pain.

This is an extremely alarming situation that Char-Broil needs to address before someone gets maimed or killed. When we think of how easily this could have been even worse, it makes us nauseated! My son has plenty of experience with grills and the grilling process and is a perfectionist who is very meticulous about everything so that is not even an issue here! He has a really nice cover for it and keeps it in mint condition. I do intend to call the company, although it does sound like they are not very concerned about the safety of their customers or the reliability of their products. What a sad commentary! I have reported this to the Product Safety Commission. Hopefully they can do something to demand safety from this seemingly unconcerned company!

My Commercial Series grill temperature went from 350 to 475 while the top was closed. I opened the top and flames were shooting out from the gas distribution system (burners). I turned off the gas at the tank and waiting for the flames to die down--they were at least 15 inches high. It resulted in rust throughout this stainless grill and rusted parts within. I called and was told it was 2 years old and was out of warranty but they would sell me new parts. This thing cost $300 and lasted 2 years.

Purchased a new Charl-Broil 4-burner commercial grill model # 463268706 three years ago. The knob on the left hand burner melted off and fell burning to a wood deck. This year, I went to clean and all burners connecting tubes and flame shields are rusted to pieces. When I purchased the grill, the burners had a life time warranty. I talked with Lowe's and was told I needed take it apart and clean the grill each time I used it. Who does that? Purchased the stainless grill in order to not have to replace a grill often. Was I wrong. This problem needs to be brought to public attention.

I ordered a few parts ($160 worth). About 2 hours later, I realized that there were more parts to obtain so I called to cancel and I was told that no can even though I just ordered the parts about two and a half hours earlier. That way, the cheap company can get about $60 for shipping. Not sure how or why I can't cancel within a few hours but Char-Broil will never get my business again. Now I have to pay shipping both ways to return the parts.

I have been trying for 3 years to get Char-Broil to replace the burners, racks and greese pan that have burnt out. They will not even respond back to me anymore. I talked with the Manger at the Lowes store in Newnan, Ga. and he told me Good Luck getting any parts from them for their guarantee was worthless and he had never seena anyone get them to replace anything! Lowes should not sell them knowing they do not honor their advertizements! I want the parts for my Grill or I want my money back plus interest.

We purchased a grill from Lowes back in July of '04 (Commercial Series 463241004). I have never really had any bad problems with it (had to order some replacement parts here and there)I replaced 2 burners this spring, and have never really had much issues with them until 4 days ago. I burned off my grill (as I usually do), after dinner, and came back outside about 10 min later finding my grill engulfed in flames. I am very religious about maintaining my gril. The fire was extinguished and I let the grill cool down, and preceded to take pictures of all the damage.

One of the 2 burners I had replaced in the spring (ordered directly from their company) had the bottom completely broken off. It really looked like a faulty manufacturing job. I contacted Charbroil, sent them pictures as they requested, and they stated that I had a grease fire. Well, 25 years of grilling, i have never had a fire.

I then proceeded to explain to them that the burner was faulty, and they told me that the grease fire was the cause of the burner malfunction (How did the grease ignite unless there was a bust out of flames from the broken burner) PLUS the side of the iron grill cover had busted out from an explosion... my warranty claim was denied, and I was told that I would have to purchase new parts, but low and behold, guess what, they don't carry those parts anymore and I would try to find them through a 3rd party company... oh well $600 down the drain on what I thought was a good investment!

Buyer beware!!

Purchased Char-Broil Commercial Series Four-Burner Grill in October 2006 from Lowe's. For us, this was an upscale grill replacing a cheap grill that we had for about 20 years.

Last weekend (just under 3 years later) I turned on the grill to preheat it. I verified that both sides of the grill ignited and went inside. When I came back out to put food on the grill, the two left side knobs were on the ground burnt to a crisp. The next knob was on the ground, partially burnt and the right knob was still on the grill. We disconnected the grill from the natural gas -- the only way to turn it off.

The Customer Service personnel were pleasant - but useless. First the links to upload the photos gave an error message (saying the site was down for maintenance) every time for 3 days. Customer Service was no help in this regard. It turns out that the photos need to be very small (~100kb not just less than 1.5mb like they say).

Within 1 day the claim was denied and the problem blamed on spiders or wind. A phone call a "manager" was a further waste of time.

It looks like we were luckier than many. We had use of the grill for almost 3 years and were not nearby when the knobs blew off and the fire ignited. But, I expect a $400 grill to last for more than 3 years.

When someone does get seriously injured there will plenty of evidence documented here that Char-Broil was aware of the problem and disregarded the product defect and consumer safety.

No more Char-Broil products for us.

I shut the Char-Broil Gill off the valves on grill. I went inside house. The drip pan caught fire and burned the hose between the propane tank and the valves on the grill. The flame was being supplied directly from the propane tank. I was able to push grill off the porch and extinguish flames with a fire extinguisher.

I googled "Char-Broil flames shoot out" and found this is a pretty common problem! The explanation about spiders may actually be true. I found the solution to this problem at **. The burner was filled with rust flakes, causing back pressure on the gas supply. I just took out the burner, shook out the crud and it all works fine now. Still, it's a potentially dangerous situation.

I bought a Char-Broil Infrared grill less than one year ago. The plastic knobs overheat and therefore will not grip the gas valve for shut off. There are times when my grill stayed on and severely overheated--possible fire hazard. But the worst thing is that the stainless infrared grate builds rust. I cleaned it the best I could. After spraying with nonstick spray, the rust stuck to the food. My family and I became very sick from this. I broke out in hives overall, had some fever and severe lower back pain developed. I broke out while eating food I had just taken off the grill. Some sort of sickness connected with the rust?

Char-broil grill model #463251605. The gas leak at front knobs caught fire and was put out before any bad damage. The leak was from the valve not the spider blocking tube. When the valve was burning, the grill was open and I saw the burner was at full flame meaning, it had full flow. I'm going to buy from a local dealer in a higher end grill. No more char-broil, home Depot crap. I'll spend my extra time warning everybody I know about the problem. No consequences except buying a new grill.

I purchased a Char-Broil Pro grill (463268706) in 2007. It has been kept clean and fully covered since it was purchased. When firing it up in summer of 2008, I noticed flames shooting out of the knob hole on the left burner. It melted the knob. Flames were literally leaping through the hole where the knob used to be. I contacted Char-Broil customer service who told me that "a spider must have crawled into the burner tube" and that caused the fire and meltdown. Seriously? Char-Broil builds outdoor products that can't be used outdoors. Seriously, a spider must have done it? Since when does spider trump fire? This company is a disgrace. Their customer service is no customer service. When asked questions, they spout responses directly from a script. I will never ever purchase any products from any of their companies again.

I bought a Charmglow 720-0234, five burner stainless steel barbecue grill two years ago for around $700. While using it recently, I noticed a large flame shooting up in the rear of the cooking area. I exposed the burners and discovered one burner rusted out and two others cracked and also about to fall apart. I have read several other reports of the same burner issues. This is a dangerous situation. I would like to know how to get Home Depot to address it. First for safety reasons and second for cost recovery. I bought the grill thinking it would last a long time. I didn't want to buy a cheap grill that would deteriorate in a short time. However, cheaper grills that I have previously owned lasted longer than this one! Now I am having to order new parts which are extremely expensive to repair this very expensive grill.

The grill handle welds failed and the igniter quit working. Char-Broil will replace, but consumer must cover shipping after 30 days. That's ridiculous! The grill also over heated and it melted control knobs. This thing is junk. I'll never purchase another product from Char-Broil and I've discouraged other from purchasing. I'm also disappointed in Menards for selling such a poor quality product.

Main gas supply line nut connecting main manifold and sideburner split and created gas leak. Resulted in fire at manifold. Turned gas off to extinguish flames. When calling customer service for replacement flexible gas line, was told the unit only had a one year warranty (purchased on 11/7/07) and would cost $76+shipping for replacement. Have to search owners manual to locate warranty statement. Owners manual states 2 and 5 year warranty depending on components. Does NOT state anywhere in manual or online that unit has a one year warranty. Warranty information NOT stated on website.

Commercial series grill, model 463268706, purchased at Lowe's 3 yrs ago. While grill was preheating, one of the gas control valves malfunctioned, causing flames to erupt through the control panel. Control knob melted, valve stem so hot and softened that it merely bent when attempting to turn it off with pliers. Valves are not replaceable individually, Char-Broil wants to sell me entire regulator/hose/valve rail assembly at $90 + shipping. Seems many folks have had same issue - this looks like a recall situation to me, but doesn't appear to be one forthcoming.

Char-Broil Designer Series Gas Grill Purchased at Lowes. I have to report the same problem. Flames shooting out of the burner and melting the knob, injuring my son in the process. We had to turn off the gas to get the flame out, as the knob was a melted mess.

What hasn't happened is more appropriate. I purchased a Commercial Series 4 burner stainless steel grill about 18 months ago from Lowe's. Within about 90 days, the stainless steel started to rust. According to Char Broil's website, this is Normal. Next, the porcelain on steel grates began flaking off I'm convinced that we ended up eating some of the porcelain. Now the porcelyn coating is pretty much lining the bottom pan of the grill. Char Broil says this is normal, and that eating porcelain isn't harmful. I AM NOT KIDDING ! Next, the left burner knob and valve broke and doesn't operate properly. The valves seem to be of very light duty design.

I have sold appliances for about 35 years, and I can't believe that this product would pass testing safety standards. The burners sometimes won't light at all. The first time this happened, I took the propane bottle in to the exchange center, because I thought the propane might be contaminated or that the valve on the bottle was defective. The new bottle did the same thing. My old gas grill was a 25 year old Jacuzzi brand. The porcelain on steel grates were still in pretty good shape considering the age of the grill. The original burner lasted 15 years. The valves never failed to operate.

This Char Broil product is a piece of cheap Chinese junk typical of the good deals we now see. These stores are making an enourmous profit selling this stuff. I called the company when the product was still under the 1 year factory warranty period and had the same experience as the other people who wrote complaint letters. Their story is that their product is great, you are pretty much an idiot if you have a problem, and their service manager's name is H. Waite. If you have a problem you can go to Hell and Wait.

Model 463268008 a commercial series gas grill flared out the front of one burner control knob while cooking and caught my sleeve on fire. I contacted the company the unit was within it's one year warranty period, I spoke with a call center supervisor Robby who rudely stated the burner tube probably had a spider web and would not cover the warranty.

I am left with an unsafe and unsightly grill that I cannot use. I received minor burns and ruined the sleeve of a relativly new shirt/jacket and as a result, I am out nearly $400 USD.

Char Broil Model 463268706, purchased it less than two years ago, last flames shot out the control knob, Char Broil replaced the knob, again happened this winter Char Broil refused to replace the knob, burners have worn out, bottom pan rusted, would not buy another Char Broil, outside very rusty, for the price not a quality product.

Will need to replace the unit after two years, not the kind of quality I expect for the price.

I went outside to start the grill (Like Usual) for a few minutes. My husband then went outside to start cooking on it, He noticed that there were flames coming out the bottom of the grill and the knobs on the front were melted off he had to disconnect the propane,Because he could not just turn it off because the knobs were gone. Also He noticed that the cable or wire connecting the propane to the grill was melted. Luckily it did not explode. We only had the grill for 6 months we bought it at Walmart brand new. serial# 17115356 Model# 463730807

The grill is not usable due to the melting of the parts. And could have exploded with the propane attatched. I have tried contacting the company but had no luck, I didn't find a phone number and when I emailed the email never sent, As if it were an invalid email address. I have also contacted cpsc and haven't heard back this happened in the summer of 2008.

one monyh after i purchased my grill i was preheating it and went inside for 5 min. when i came out the first burner to the left was emitting flames from the control panel knob which melted off the grill. luckilly i was able to shut off the gas supply.

the grill now still has problems with that burner and i have no knob. all 3 heat tents have rotted andf 1 burner is rotted. this grill is only 3 yrs. old replacement parts have been est. between 60.00-100.00 depending on provider

On July 22, 2007 I was using my Charbroil Smoker to smoke several racks of ribs. The smoker had been going for approximately 6 hours and I went to check the progress of the lower set of ribs. In the process, I bumped the water pan and it immediately flipped into the fire pit causing a severe flash steam burn on my left hand.

It was later determined that the burns were severe 2nd degree, and whereas I did recover full use of the hand I will have permanent scarring.

In addition to experiencing extreme pain, I lost two weeks of work and incurred numerous medical bills

Upon examining the smoker at a later date, I found the clips holding the water pan to be very short and a minor bump causes the pan to easily turn over.

I believe this is a serious design flaw in the smoker and I would like to be reimbursed for my expenses and compensated for the pain and inconvenience.

Bought a Charbroil Grill at Home Depot. There is a malfunction between the grill and propane tank. Neither Home Depot nor Charbroil will take it back or refund my money. This is a potential dangerous situation. Customer service at both Charbroil and Home Depot states the other party is responsible.

Approximately $250.00... more importantly, a propane leak is definately a dangerous situation.

Purchuased Char Broil Performance Series Mode 4633463006 on 06/02/06. Was cooking on low heat and had all three burners going. Turned heat to between medium and low and 15 min later black smoke was pouring out. Opened lid and fire was raging on right side. I was able to turn off the burners and as I did, the entire bottom of the grill pan dropped down on to the cement and I noticed that the right burner had melted. Since the warranty is up, I did not call this in. This is my 2nd Char-Broil and will be my last.

Right burner melted, completed bottom of grill fell to the ground, and knobs melted.

The venturi and a knob both melted when a large flame broke out while cooking. Customer service said it was my fault because a spider or some other object clogged my grill or an assembly error occured or wind blew or several other things could have caused the venturi/flashback.

The company noted that they are not responsible but that they could help me purchase new parts. I also purchased one of these grills for my son's family. I am concerned that one of the children may be injured. I cannot recommend the use of this grill.

We purchased the charbroil commercial series five burner gas grill approximatly June 2007. on August 26 2008 while cooking dinner my wife came in the house for a few minuets and when she went back out to check on the grill, she found several knobs melted off and melted metal and charbroil emblem on ground. We immediately shut off gas supply. I used a piece of wood to open top because the temperature guage was over 800. It was so hot everything was glowing red. The stainless top is almost a copper color now and I have a bucket of melted parts.

No one was hurt but we are out over $500.00 for a grill that we only had a year and it could have burnt down the house. I talked with the company and they first said that it was just out of the 1-year warranty but they could replace the lifetime guaranteed burners, or I could buy a smaller one for about $200.00. After a conversation they said send pictures. I do not think they will do anything. Lowes (where we purchased it) would not help either.

Purchased a Charbroil stainless steel grill in May of 07. On Memorial Day of 2008, grill was being preheated when all of a sudden flames started shooting out of the control know. My husband was able to disconnect gas tank and extinguish flames. Charbroil customer service requested photos and attributed incident to a venturi fire.

Financial damage $250.00

My Commercial Series Char-Broil Grill is not very old and I have flames flaring through the face of the control panel beneath 2 control knobs. I read in their manual how to clean the burner assembly however I cannot remove the carryover tubes and burner tubes because the heads of the fasteners on both ends have disintegrated making removal impossible. I can no longer use my grill because, in my opinion, this is a critical safety issue.

If I continued using this LP grill with the gas leaks, I'm almost poaitive that an explosion would occur with potentially serious consequences.

I ordered an ignition kit ($21.99 plus shipping) not knowing that my grandmother only needed the button ($2.99 plus shipping) you push to ignite the grill. I took the button off of the kit and placed it on my grandmother's grill and now I am trying to return the kit without the $2.99 ignition button and they told me that I can't return the kit without the button. I told them to refund me for the kit and just charge me for the button, but they wouldn't do that. They could just screw another button back onto the kit no big deal, it's not like the part is not workable. By the way, the customer service is terrible! The supervisor was terrible as well! I am not a happy camper!

The left burner on my gas BBQ quit working so I contacted the manufacturer for a gas valve and they said they could only help if I had the model # which only part of it could be read from their label that I sent pictures of as well as a front view. They were supposed to identify the model from the pictures I sent on 6/25.

after a month today they sent me an E mail saying my case was closed and that they had sent the information I requested which I never received. I had also called them one week after sending the pictures and they would not put me in touch with someone to help, they just sent some kind of internal message. That never resulted in a call or E mail to me.

just a BBQ with only one working burner.

I was using my Charbroil Electric Patio Caddy grill, purchased in August of 07 last night, when I saw smoke coming from the dial part of the cord and heard electric buzzing noises. I immediately disconnected it and after waiting, pulled the dial/plug out of the grill. It had melted.

I called their customer support number this morning and was told that the grill was only under warranty for 3 months and they would sell me new pieces. That's ludicrous to me. It's less than a year old and it almost caused a fire on my deck. I no longer have a working grill that cost me $200 less than year ago.

Bought CharBroil Performance Series Model#463452205 about 2 yrs ago. The whole front started on fire first time I used it, almost burned the house. Home Depot gave me a new one. I used it for the first time this summer Sunday night and the front of this one started on fire and the knob melted off. We had to use pliers to get it turned off. Luckily it wasn't on the deck this time.

I don't have a grill anymore and I would like some compensation from Home Depot. I have heard that they get cheap, defective items so that they can sell them cheaper. I will never buy anything from them again.

I was gifted a brand new stainless steel grill from Char Broil purchased at the local Linens n Things store for fathers day this year. After using it one time, two unsightly streaks appeared from the 2 left knobs running down the entire front of the grill. I attempted to remove the streaks from the grill using Windex and only succeeded in marking the front of the grill. Streaks are still there along with 2 large dark spots. After contacting customer service and providing pictures the reply came back that the alcohol in the Windex damaged the stainless steel!! Give me a break!

This company sells in my opinion substandard products and then sets up it's customer service in a call center with persons working from a standard pre-printed script and no real authority to make an effective solution. It has insulated the consumer from any real decision making authority with extremely effective procedures. In my opinion Caveat Emptor is alive and well with this outfit, and I would strongly recommend that you spend you money elsewhere. They simply have no scruples, and my family feels awful for the good deed they tried to do for me.

A piece of junk grill that looks like it has been used and abused after less than 3 weeks ownership.

Charbroil Commercial Series Infrared Grill 1. Two months old. The grill gas control valves and stems get soo hot that the plastic knobs soften, distort and begin to melt. 2. Purchased another set of control knobs, same result 3. Contacted cuistomer service again and all they want to do is send another set of control knobs. I told them this grill is defective. If the handles are softening and melting there is a serious problem. I want the grill replaced

Gas control knobs begin to melt. One guest I had was operating the grill, grabbed the knob and burned their fingers. I tried to turn the knobs with a rag and they were so soft that there wasn't any control over the grill, thay just spun around and around, The female D slot of the handles melted and the outside of the knobs began to blister. I've asked Charbroil to replace the grill outright and they refuse to. I'm being blown off by them, apparently they believe all consumers are idiots. I have an engineering background, am educated and I am involved in manufacturing durable goods. I know a design flaw and safety problem when i see one.

Our gas grill began shooting flames from the front. My husband called customer service. They said to send digital photos of the appliance and the area of trouble. We did this, then waited and waited. We emailed them and called; they said they were diagnosing the problem. It has been several weeks, and they have not answered our emails.

We will have to buy another grill and have lost several weeks of use of the grill.

I purchased their commercial type outdoor grill grill model 4632215 back on Oct. 2002. One year later I had to replace 4 major parts. Now having same issues with 3 of those parts. Called Char Broil on June 15, 2007 and told those parts do have a 99 year warranty, but they are out of stock and to call back in September. I just called back (9/5/07) and was told we are no longer in their system (I registered product online 11/21/02). They switched systems over and my information probably got lost in the transfer so they will not honor my warranty for those specific parts. The supervisor, Theresa, was quite mean about the whole thing actually and made us feel like we physically damaged those parts on purpose.

My husband loves to grill outdoors and this grill was a 20th year anniversary gift from me to him and it cost with tax $550.00, so believe me when I say, we would not abuse this or anything else we own on purpose!! I have never dealt with a customer care (if you want to call it that) like we have today with this company. We will never buy another Char Broil product again and we will make sure we tell everyone we know the same thing.

The Lid Plate and Lid side panels (right and left) cracked for no apparent reason. This is the 2nd time and the grill is not used as much as we would like because my husband travels 5 days a week, every week, so it's not like we use it all the time.

Grill grates are so badly destroyed from grilling, I cannot use them anymore. Ergo, cannot use grill.

The original purchase price in 2000 was $335.78, The first replacement purchased was over $75.00 and now they want another $70.00 for me to get my grill operating. That's a lot of money just to grill some meat! When it was working, the grill preformed great and did a great job. Now I'm back to square one with nothing.

We need to replace three knobs on the grill that melted as well as the ignition assembly--which we will do but will not be using the ignition battery. We are absolutely convinced that this could happen again if we do. We were lucky in that no one was standing in front of the grill when it happened. After studying this grill and grills similar to it made by different companies, it is obvious to us why this happened: the ignition battery is not protected from the fire box--there is a large space in the actual fire box itself where flames could reach the battery. All of the other grills have the battery well away and protected from the fire box.