Century Shower Doors

I had a complaint against the company; it has been since resolved to my satisfaction. Please remove my post.

I have visited your website twice and both times I have found your information misleading. The first time I visited and wrote expressing my concern about information on your website. The first time you seemed to have addressed the problem, but now it is back in spades. My company Century Bathworks, Inc. manufactures shower doors and medicine cabinets. The doors are sold primarily in the Northeast, but as far west as Chicago. The medicine cabinets are sold nationally.

In your listing under Century Shower Doors are 3 complaints, two in California and one in Nevada, all listed since 2008. There is not one complaint listed about shower doors in any part of the country we sell doors. My problem is you have an attorney's letter dated 2003 above these complaints suggesting we are at fault. As the attorney states they build and sell doors in the west.

We (Century Bathworks, Inc.) Do not sell doors in California or Nevada. The attorney's letter is very misleading and based on the dates not valid. I am not saying they are the ones involved in these complaints but their lawyer's letter suggested it is us. Your website is causing us damage based on an old lawyer's letter. You of all people know your information must be direct and correct. Please adjust immediately.

I purchased 2 shower doors from Century Shower Door, one for a newly remodelled bathroom and the other to replace an old door in the master bath, for a total of approximately $4,000. At the time I met with the salesman, Rupert, I expressed concerns about the replacement door in the master bathroom covering the screw holes left by the removal of the old door. Rupert assured me that he would measure so that the new door would fit over the old screw holes, and that I might have some small holes at the top (the new door was shorter than the old door) which could be covered up with colored grout.

The door in the newly remodelled bathroom was installed without incident (although the door hits the towel bar on the wall, so I am going to need to move the towel bar, patch and repaint the wall in that room). After the installers finished in the master bath, they called me to look at it and I was shocked to see that there were 10 large (1/2 inch or bigger in diameter) holes in the tile, inside the new shower door, which the installers had stuffed with white silicone!!! No attempt had been made to cut the new door so it would cover the old holes and not only were the holes unsightly, but because they were inside, water would get into them, causing mildew, and eventually penetrate into the porous tile itself, which would then crack and crumble.

Not only that, but the installers never called me upstairs to point out the fact that there would be several holes (I was home during the entire installation). In addition, the installers had left all the silicone and residue from the old shower door in place - despite their having said that their first step was to be removal of the old door and a thorough clean up of the old silicone. So I had paid several thousand dollars to improve the look of the bathroom and had ended up with a significantly worse looking bathroom.

I told the installers that I wanted to speak with either my salesman or the owner before I signed off on the job or paid the balance due (and let me emphasize that I at no time refused to pay - only said I wanted to speak with someone first). The installers called the office and told me that Rupert would call me right back. While I was waiting to hear from Rupert (5 minutes later), the installers took the door part of the shower off of the hinges, went down to their truck (without a word to me as to what they were doing), drove away and refused to return that day (this was on a Friday afternoon), leaving us without a shower in the master bath over the weekend. The installers had also cracked one of the quarter-round tiles in the trim around the tub.

I did speak with the owner, Adam Slutske, who agreed to send new installers back on Monday morning, but said I'd have to pay the balance in cash or cashier's check because he was worried I would stop payment on the check! I explained that I was a lawyer and wouldn't risk my license on a bad check charge, and he finally relented. A new set of installers came Monday with the door, and were flabbergasted at the shoddy work the first crew had performed, and were amazed that they hadn't shown the holes to me prior to installing the door so that something could be done about it before hand (e.g., re-cutting the door to cover the holes or replacing the damaged tiles), because during the installation, the crew had drilled additional holes which would be left exposed if the door was removed and re-cut.

The second crew also had to spend additional time cleaning up silicone from the old door, which the first installers had simply ignored in their cleanup. Rupert showed up later in the day and suggested I replace the white silicone with colored grout in the holes as a solution to the problem (as if all that silicone could ever really be removed from the holes in order to grout them!!!). I wrote to Adam and he finally agreed to send a crew to remove the door, so that I could replace the tiles with holes, and then the next day they would reinstall the door, but he intially was going to charge me to do it. The tile has now been replaced (because I had no spare tiles matching the quarter-rounds, it was necessary for me to incur additional cost to purchase quarter-rounds in a contrasting color), and the new door is in place, but it cost me an extra $700.00 to replace the tile.

In addition to that, Rupert, who did all the measurments, failed to take into account the geometry of the door part of the shower: The towel rack, located on the outside of the door, hits the wall, preventing the door from being opened more than 1/2 way. When the final installation took place, the only thing that could be done was to move the handle from inside the door to the outside and the towel rack from the outside to the inside (think about that for just a moment....). This was because holes had been drilled in the door for the racks, and to remove the towel rack entirely would have left (yet another) uncovered hole. It was also not possible to put a towel rack on the outside of the fixed panel, as the glass had already been tempered and could no longer be drilled, so I am left with a totally useless and somewhat odd looking towel rack inside my shower. (This is the same problem I have with the door in the remodelled bathroom, which hits the towel rack affixed to the wall - at least in that case, I can remove the towel rack -- again, at a cost to me of patching and repainting the wall)

Throughout this, Adam and Rupert acted as thought I was the only customer to have ever had this issue and that spending thousands of dollars on a shower door only to have an unsightly and unsound result was something at which no reasonable person would have been upset. However, when the final installation crew came to re-install the door after the tile had been repaired, they said that my situation is quite common and that the sales staff never really lets the customer know the likelihood of having to replace tile.

Had I known the holes would be visible and inside the shower where any solution involving grout or sealant would leave open the risk of having further water damage to the tile (and possibly the walls and floor) and that it would cost me nearly an additional 33% to remedy this situation, I would NEVER have bought the replacement door. They need to be honest with the customer so the customer can factor in the cost of replacing the tile in deciding whether to purchase. Apparently, although Century is, I'm told, a family-run business, Adam seems to be the son of the original owner, and seems to be quite young, with no real concern for building and maintaining his family's business reputation. Century had come very highly recommended - obviously by customers from the past, not the present.

I ended up having to pay an additional $700 on top of the cost of the shower, to replace damaged tiles, was without a shower in our master bath for several days (first over the weekend after the installers took the door and left, and then during the process of removing the door and repairing the tile).

In addition, I have a useless towel rack inside my shower, about which there is nothing to be done, short of having the entire door replaced (and replacing the fixed panel so that a towel rack could be installed there). Finally, I have to incur additional expense in removing the towel rack from the new bathroom and repairing and replacing the wall - again because Rupert seems not to have taken Geometry in school.

Skip, a salesman came to our house at our request so we could order new shower doors. After the order was decided and while he was writing out the contract he mentioned that Century Shower Door would take out the old doors but that if they do it they would charge over $100 for it. He said it is a 10 minute job and that when he found out when the new doors would be installed, he personally would come out the day before and remove the old doors himself at no charge. He said he put customer to remove old doors on the paperwork so the company wouldn't question the work.

The day before Thanksgiving we got a call that the doors would be installed the next Tuesday. We immediately called Skip to relay the message, got his voice mail and left a message. No return call. Called again on Saturday with the same results. On Sunday and Monday my husband and I removed the old doors and grouting. On Tuesday the new doors were installed on schedule. The towel bar on one of the doors has screws that match the almond frame. The other door has two towel bars and they have stainless steel screws. I wrote to the company and voiced my concerns. Mainly, I was concerned that the installers and the salesman had an agreement to remove the old doors off contract and split the additional money collected. Since we did the work ourselves, it didn't apply to us, but it might for other consumers and I basically wanted him to be aware. I also asked for almond head screws to replace the ones that were stainless steel. Mr. James Wood called and basically said he was unconcerned about the salesman's misrepresentations, and that they do not have almond head screws. He suggested we buy some paint and paint them (this even though the rest of the installation including the towel bar on the other shower door were installed with almond screws to match the installation.)

We are dealing more with frustration than any thing else. We will buy almond appliance paint and paint the screws. We do feel like this was less than acceptable response for a business and are very disappointed.

I had a shower door ($460.10)installed by Century Shower on 08/29/06. I noticed , a few days after the installation, that the glazing plastic around the glass was unevenly installed. I thought it was a minor issue so I did not want to bother the company with what I thought was a minor and cosmetic issue.

On 11 19/07 I noticed that this was a big issue and the glass was about to fall out of the metal frame. I immediately placed a call to the company to have it fixed. A sales man visited my house and insisted that I pay $275.00 to have the unit repaired, since the warranty had expired only 2 months prior.

The sale rep. also pointed out that the shower door was wrongly installed by century shower door installer and that had contributed to the weakness/defect of the product. The sale rep. pointed out that company's decal which is always inside the frame was outside the frame which shows that it was improperly installed.

I placed a call to Adam Slotky to discuss the situation. Slotsky made me a deal,that he will charge me $100 to fix the defective door. In the future when I purchase new doors for the other showers, he will deduct the $100 from the sale of the new doors. I agreed and made a $50.00 deposit. The balance was payable upon the repair of the defective door.

On 12/3/07 I received a call at 4:56 PM, from the company to schedule the repair. A few minutes later I received a second call from Jim stating that they would only repair the defective unit for the $100 only if I purchase the 2 new doors that I was going to purchase in the future; which I have refused to do. There is no where in the contract that I signed for the repair and for the future purchase, that states that the $100 charge was only if I purchased the new doors now.


The glass is about to fall off its frame. Therefore I have abandoned the use of that shower/bathroom until it is repaired, to protect my children(6 and 8 years).
I tried to talk to Adam Slotsky to explain the situation to him but he has refused to take my calls.
Now I have decided to use another shower door company to remove and replace the whole unit with a new shower door. I will also purchase two more doors from the new company, for the two extra bathrooms in the house.
I think Century Shower Door Inc is waiting for something catatrosphic to happen to my family, then Adam Slotsky and his company will spring into action- it would too late then. Remember product liability does not stop when the warranty expires !!
I have talked to customer service personnel/phone operator at Century Shower Door to try to get this resolved. These people were so disrespectful and unhelpful. Century Shower Door promised to refund my $50 deposit, since 12/3/07 but that has not gone through. I have the company called several times to get my money and they refuse to do anything further to refund my money. I have called my Bank to inquire about the refund but the bank states there is no indication of any refund processed by the company.

I want everyone who is dealing with this company to be aware of their practices. Century Shower Door does not care about their customers. They are only interested in the money. There are several good shower door companies out there, more professional and caring. If I new their history I would not have purchased the first 4 shower doors for my previous home and would never have recommended them to my friends and family.

Damaged tile and to correct this problem would take two work days. So now I would lose 3 work days on a job that should only take 3 or 4 hours.

11:15 P.M. 8/3/07 one panel of my glass shower door exploded (no one was in the bathroom). When I went in from the bedroom to see what happened, not only had it shattered but the glass was in large pieces which continued to crackle and break up. The local installer has been excellent about replacing it and has completely taken care of the problem with no cost to me. According to what I have read on the website I found people have been injured and have not been so fortunate with the installers as I have been in getting the problem fixed. I send this only to let you know of another occurence.

The company that intalled it is taking full responsability and will replace along with the glass any damaged portion of the shower.

We requested a material saftey data sheet (MSDS)for their cleaning products used on their showers. We were told by Adam that they would not give out this information. Then we asked who manufactured their cleaning products and were told he didn't know and he just got them from a distributor. We then asked for the name of the distributor and Adam refused to give us their name.

We requested the MSDS forms because it is required by OSHA to be on file with the cleaning company that cleans our home.


Without this information the cleaning Co. cannot use these products and have to substitute with other products not approved for use on the Century Shower that we have.

Another factor is the fumes from other products effect my lungs which are sensitive to fumes because of COPD-Emphysema. The Century Shower Door products that we have been using do not have a order that bothers me and we would like to continue using them.

When I shared this information with Adam he said clean the shower yourself then. I would love to do that but my medical condition won't allow me.

Century Shower Door contacted us after posting the complaint on 2/6/03. They offered to reimburse us the installation charges and medical expenses relating to their product shattering on 12/9/02 and injuring our children IF we removed the original complaint from this Web site. We agreed to amend the posting if we received a satisfactory resolution (i.e. we received a full refund of the money we are out of pocket).

As requested, we submitted copies of the outstanding charges for their review. We NEVER heard anything from them. After several more phone calls, and a registered letter with copies of the charges, we finally got a response. Someone named Edie called on 7/18/03 to inform us that they would not honor their agreement because this complaint had damaged their reputation.

Apparently, they contact this Web site and were told the information is property of the Web site and cannot be rescinded. As a result, Century is no longer willing to refund our money since WE damaged them. All we ever wanted to for the company to refund the money we are out of pocket, but now after 7 months, they are no longer willing to do that for a number of reasons that are all ridiculous. As advised, we are now seeking legal counsel and have filed a complaint with the Better Business Bureau in Trenton.

They were never interested in doing the right thing for the right reason, only to avoid damage to their reputation. It's reprehensible the way they've treated our family. I might remind them that two small children were injured. If they stand by their products, not only would they have replaced the doors, but either piad for, or offered to have the new doors installed - neither of which they did. This is the worst example of customer service I have ever seen in my life.

On December 9, 2002, I put my children, ages 4 and 2 into the bathtub for a bath. I slid the glass door from one side to the other to reach the water faucet to shut off the water. When the door came to a stop on the other side, it exploded into a million pieces.

As my children were sitting in the tub without clothes, they were showered with glass fragments and received multiple lacerations. The most severe of these cuts was to their feet, as they both stood up to try to escape the tub and stepped on the broken glass. I promptly removed them from the area and placed them outside the bathroom where there was no glass. I immediately called 911as they were both bleeding.

The police and paramedics arrived shortly thereafter and after a brief evaluation, advised me to have them taken to the local emergency room to be thoroughly screened. As you might imagine, the children and I were quite scared from what had happened. They were both crying from fear and from the stinging of the cuts they received. Once at the emergency room, their eyes were checked for glass, their hair was vacuumed to remove glass fragments, their lacerations were cleaned and dressed, and after several hours, they were discharged.

The next day I called a glazier to come to the house and remove the remaining door and offer advice on an alternative solution. It was his opinion that the doors were Centec doors made by the Century Shower Door Company. This was later verified by the previous homeowner who had ordered them and had them installed. As such, I also called Century Shower Door the next day and spoke to Clint in customer service. He stated that if we could prove that the door was made by Century, the company would replace the door at no cost. I told him that we did not want to simply replace the broken door, because they are obviously not safe, rather find an alternate solution (i.e. a safer door).

After reviewing our options and on the advice of the glazier, we ordered a new set of Century doors (laminated Lucette doors) through Kuritsky Glass in Mt. Kisco, New York. We were told that unlike the Centec door that shattered, this type of glass spiderwebs like a car windshield in the event of an accident. The total estimate to replace the doors and have them installed was $965.

I followed up several times with Clint in customer service at Century Shower Door to confirm that the doors were made by Century Shower Door. He verified that there would be no cost for the replacement and that the matter would be handled between Century and Kuritsky Glass. In follow-up with Clint to determine the status, he informed me that the installation was not part of the replacement agreement.

In the normal course of use I cant imagine that this could happen so easily. The door is less than 3 years old.

After everything we went through, I cant believe that we will be charged to have this door replaced. Clint did not return repeated calls to him to try to settle the matter. When I finally reached him live on the phone after many attempts, he curtly stated that he should not have been involved, that the new doors had been shipped, and that I would have to contact Kuritsky Glass to settle the matter of the installation charges.

Kuritsky Glass referred me to their Century Shower Door Sales Representative, Dick Dixon to resolve the matter. I left a message for Mr. Dixon on January 7, 2003. Mr. Dixon responded a few days later and stated that they felt they were being quite generous by replacing the door at no cost, but they would not cover the cost of the installation (over $300). I dont feel like we should have to pay anything for this fiasco. In addition to the installation charges, we have received additional bills from the emergency room visit in the amount of $54.00 (to date).

I have copies of the emergency room report, photos of the broken glass, as well as photos of several of the cuts on my 2-year old sons feet as evidence in this matter. My children have scars on their feet from this incident.

To date, I am out the cost of installing new doors (approximately $300-400), plus emergency room bills not covered under insurance (billed $54 to date), plus emotional distress.

My glass shower doors spontaneous imploded and shattered all over the bathroom floor. This happened at 4 AM when we were all sleeping. Thank goodness, no one was in the immediate area when this happened. The only thing left was the frame and the handle which was laying on the floor.

I reordered a Euroview Door and spent $580.00. I did not budget for this expenses. This experience could have given a heart attack to anyone in frail condition. The smash and crash who horrible. Strange, I just read on your website another experience like mine with a mother and her children taking a bath.

My children were hysterical because there was blood everywhere and I didn't know where it was coming from, As they jumped up out of the tub they were sliced by the glass on their feet, legs, arms, everywhere. The more they ran the more their feet were being sliced because the glass was everywhere. As I screamed for my daughter to call 911 I attempted to dry them and asses where the damages were. My 8 year old son had laceratiions all over his legs and had an inch deep wound on his knee that required 10 stiches. His legs and knees and feet were glued from the glass slicing his body. All he kept saying was he was going to die.

The scarring on his knee will never go away nor will the other scars that were left from the gluing of his lacerations. Beacause he was sitting in the front part of the tub, he actually protected my 4 year old son from severe injuries.

My 4 year old son kept running and screaming and this caused numerous lacerations on the bottom of his feet since the more he ran the more the glass was cutting him. They were both treated at the Emergency Room and later released. Emotionally my 4 year old son has been affected by this incident. He is nervous and extremely hyper and I believe he needs to be desensitized.

My 8 year old has numerous scars that remind him everyday of the incident. He missed over a week of school and couldn't walk for days.