This company is a fraud. They doctored my contract and added one year. Now they are asking for more than that. Please stay away. I have not used the system for over a year and they are terrible. Stay away.
Consumer Complaints & Reviews
We signed up with a security system for our home over two years ago in October. We called to cancel the service before the two-year contract was up and were informed that we needed to wait until the two years were up in order to cancel.
In December, my husband called to cancel the contract and we also wrote on the bill that we wished to cancel the service. They ignored the cancellation and continued to send bills. I (his wife) called and spoke to someone in customer service explaining that my husband had called to cancel last month and we were still receiving a bill and we had filed for bankruptcy. She acknowledged the call and said it would be taken care of. We did not receive any other bills until June stating that we owe three months of service and a late charge. My husband wrote a letter of cancellation again. We received a phone call from Jason today saying that we are under another contract for a year and that we are not allowed to cancel until October of this year.
Back in December of 2010, I called regarding our alarm system having a problem. I believe it was December 27th and December 28th. Needless to say, I was basically asked to fix the system myself. Do this, try this. No one followed through with customer service as far as coming out to check on the system. The alarm is still not working. I phoned again on January 8th and was on hold for 30-40 minutes. I timed on my cell phone, spoke with Yvette and told her we wanted to cancel service. She said she would pass the info on and someone would call.
January 25th, I sent an email regarding the cancellation and sent back the payment invoice stub to say remove the charges as the system was not working and we are not going to pay the bill as I had called and canceled on January 8. So there should not have been a bill. February 9, 2011, I called and Shannon said he was putting in a service order and someone would call 1-2 business days. Nothing. Numerous phone calls to this company regarding service and no customer service. Tyree was on the phone today, March 16, 2011, from the billing and asking for payment. I again told him that this is not being paid since we had no system working. We did have a contract agreement dated, 4/27/2007, a three-year monitoring agreement with an extended warranty included, that would be 4/27/2010. By no means have they kept their agreement, so as I see it, the contract is null and void.
I also spoke with Jason on March 16, 2011. He said the cancellation had to be in writing and not by phone by April 1. I had already put it in writing back in January with the bill stub. There is no way that the customer service has been satisfactory. I just find this unbelievable that they want to collect on services that were not rendered or satisfied. So to this date, I have not paid them as I find it appalling that not one representative would see this as a problem that needs to be addressed. I have also sent them a letter almost exactly to what I have written to you. They should have it in their files. Is there anything you can do to help in this situation?
