Carrier Heating & Cooling

I purchased our new Infinity 17 Seer Carrier AC unit on August 22nd, 2008. Spending much more than I should, I expected this unit to last at least 8 to 10 years without problems. Even though this was a new unit, I have it cleaned and inspected every six months. The unit is not even four years old and I needed to replace the coil. Even though it is under warranty, I have to pay close to $800 to have it replaced. One week later now, the blower motor needs replacing and I will have to pay a good sum to have it replaced. I'm not sure I should have bought a Carrier.

We purchased our air conditioner in 2007 and have had problems 4 out of 5 seasons. Living in Michigan, we basically have only run our air conditioner for a little over a year now. The 1st year, a bad sensor had to be replaced; 2nd year ran okay; 3rd year, it ran constantly and hardly cooled down our home. At the beginning of the 4th year, it ran out of freon and was recharged, and last year it ran out of freon again. The installer found a pinhole in the coil and it had to be replaced. Our installer/"servicer" was very helpful and worked with us to help keep labor costs down but, Carrier should stand behind their product and cover all labor for warranty parts.

I shouldn't have to pay labor charges on factory defective parts. It's very frustrating to have purchased a top-of-the-line unit, only to feel like we ended up with a lemon and have little recourse but to accept Carrier's less than satisfactory limited warranty. I get the feeling Carrier couldn't care less about the little guy, once a sale is made. At least the car manufacturers cover labor and parts for warranty work. Type Of Product : Central Air Conditioner, Serial Number : **, Model Number : 24APA324A0030010, Installed Date : 05/17/2007.

Update 5/3/12: Surprise, surprise, here it is the beginning of the warm weather season and we turned on the AC today and it isn't working. We will have to wait until I can get a "servicer" out to find out what's wrong now.

We purchased a Carrier all-in-one package unit 48es and had our installer, who is an authorized Carrier installer, install it, completing the work on 3-24-2012. The first night, the unit started blowing cold air. When I went out to look at the unit, there was an unusual humming noise. So I immediately went in and shut the unit off and called our installer and left a message. He came out the next day (Sunday) and said there was something obstructing the induced motor fan,and that he was able to reach in with a long rod and manually turn the fan and got it freed up again but was certain the motor was damaged from having power to it and not turning. So he called the Carrier and they sent him a replacement induced draft motor. The temporary fix lasted about a day, and it again seized up, so we were without heat until the replacement motor came, which was Tuesday.

The installer put the replacement motor in on 3-27-2012, and it seemed fine until 4-6-2012, when the induced draft motor again failed. Another call to our installer and he sent for another replacement motor. I am writing this on 4-11-2012, and we still do not have a working unit, as the replacement motor hasn't arrived yet. We have been without heat for 6 days this time so far. If this problem happens one more time, I am going to insist that Carrier give me a whole new package unit. Something tells me throwing replacement motors at the problem isn't solving the cause. We have spent nearly $10,000 for the peace of mind of having a brand new heating/air conditioning unit and this has turned into a complete nightmare.

This is a follow-up. It appears our local Carrier distributor and servicer will replace our defective Carrier AC coil and install new and updated tin-coated less corrosive coil. We just need to pay labor, shipping, etc., for $500. That seems better than $1200-$1300 for a ten-year old unit that is about half the cost of a new one. The consumer relations department of Carrier in Syracuse offered me a $100 coupon.

I made several calls. Our local Carrier rep was most helpful. He listened and we talked for 45 minutes. I tried to emphasize it is not unreasonable for a loyal customer/consumer to expect more than 10 years from such a major purchase as an AC unit. Carrier is the oldest and largest AC corporation on the planet. If they are not listening to their customers from the corporate level, then consumers will not buy Carrier products.

I still maintain that Carrier initially installed a faulty coil in the unit. Their response is the coil was made to be more efficient. I maintain if there is such a mass failure rate, consumers are not ultimately going to be happy with the product. I direct your attention to the corrosion testing lab website at **. Here, they scientifically test the integrity of the copper coils in AC. The test coil was not ever used in any AC. The test coil segment showed stress corrosion cracking. Why would copper tubing be so faulty? According to the corrosion lab, high purity copper is almost immune to this problem. They suggest ammonia is one main corrosive culprit. We do have ammonia in our cleaning products, compost (flower dirt inside decomposing) and in flooring adhesives—but to this extreme? The lab maintains there is no main chemical species being a "bad actor" in the cracking failures.

One final note: the thickness of the copper tubing tested is .011. This is the thickness of my high E guitar string. Is this thick enough to withstand the stresses inside and out of an AC coil configuration? What are consumers to do? Is there any corporate integrity left in America? You may have attorney contact me if there is no fee involved.

In 2007, I bought top of line Carrier air conditioner. Yesterday, I had the semi-annual service done only to find out that the coil is leaking and needs to be replaced. The technician said that these coils are defected and Carrier has redesigned them. Even though they are defected, Carrier will only pay for the part and I have to eat over $500 in labor to install it. This doesn't seem right that I have to pay for Carrier's mistake. All I know is that I am done with Carrier products.

The Carrier circular emblem on top of all three of our units are peeling of and leaving an exposed metal, which is rusting badly.

When I bought my new Carrier AC system with Puron AC/Heat Pump 7 years ago, I looked at the unit before it was installed and said great the main drain pan is plastic instead of galvanized, so I won't have a problem with corrosion as did my 13 year old builder grade AC unit. The difference is even with the corrosion on my old unit, I never had a drain pan that leaked. Now, the plastic pan has developed a crack in the end of the pan where the water runs to the drain. The water was not going out the drain but instead leaking into the emergency drain pan.

In order to replace the pan, the freon needs to be reclaimed and the evaporator unit needs to be separated from the system and then removed from the main housing. All of the insulation on the floor of the case will be replaced because it is water logged. The new plastic pan will be installed and the evaporator will need to be reinstalled, connected, system recharged and buttoned up. Hopefully, the system will work without any additional problems.

I do not want to guess at what the leaking pan will cost. Having worked in manufacturing of machinery and seen many changes to improve the ease of servicing a piece of equipment, this is one area which needs attention to a design change.

After hearing some of the horror stories about Carrier, I must say I should feel lucky because living in Florida is a real test on an AC unit and yes I am not happy with having to repair something I feel should not fail as it is basically a non-moving part but so far the unit has provided good cooling/heat.

After the service work is accomplished, I may just post another comment to follow up with the above comments. If Carrier is truly concerned with customer complaints, you will respond to this post.

June 2003: We had a weather maker 9300TS furnace/air conditioning unit installed in our home. The previous furnace had been in the home for nearly 30 years and still running strong.

Since we had this product installed, we have had to have it serviced every year. They have replaced the circuit board, switches, coils, re-worked the lines and yet again, with the temperature at 25 degrees, it has gone out again. At the time we thought we were getting a quality product, but now we realize that this product is not worth the contract we signed when we purchased it. Very disappointing to pay that kind of money for a product that does not work. The installers have came out each time and performed a quick fix instead of addressing the obvious issue, which is apparently a faulty product. I would never recommend a carrier product to another. As far as the duct work being under-sized, which I have heard some refer to when this product was installed we had duct work installed, also, it's the product itself. Very disappointed, never again.

We purchased a brand new Carrier AC in 2009. In spring of 2011 we started having consistent problems. In a matter of 3 months we spent $505.00 on repairs only to learn the coils had a leak. Lucky for us the coils are under warranty; however, labor costs are $700.00. We decided to wait until the spring before fixing the AC since we just spent $505 on it. A few days ago, I contacted Carrier regarding the consistent problems with our AC. After reading to them the product code on the AC unit, we learned the AC was not a 2009 model but a 2006 model. So, we paid for a 2009 brand new AC that was actually a 2006 model. Carrier suggested the company, Advance, who installed the AC actually put a refurbished or used AC in our home. Carrier will not agree to pay the $700 to have the coils replaced. Advance, has agreed to lower the price to $380; however, they seem to be missing the biggest issue. We paid for a brand new AC that was actually 3 years old. Had we gotten a brand new AC, we would never have spent so much money in the first place keeping it running!

I built a new house in NC in 2006. I had two Carrier units installed. Every year, there has been a problem with one or the other. Either circuit boards, leaking coils and now both units cut on and off in the heat mode every minute or so. Labor has not been covered on any issues. I will never buy another Carrier product and will warn every person I know that intends on purchasing a new HVAC system.

Okay, I read a lot of the posts on this site. I have a Carrier and I have no problems. From reading the posts there is one thing that a lot of people overlooked that can be the cause of most of these problems. The duct work, if it is under-sized, broken, leaking can cause all of these problems. It may not be the system at all. Look at the duct work. In my area 90 percent of the duct work is way under-sized.

The smell I heard about from another complaint is my issue. I called the tech who put this in and was told it might be the new coils burning the oils put on by the factory and it should go away. Wrong. It has not gone away and it's now over a month old. It also hums when running. I don't like this system and it's only one month old. I will contact Carrier again to demand some answers. We spent too much money to just live to deal with it. I will let everyone know how they handle this.

I purchased an airconditioner for $4500.00 in Dec. 2009. On Dec.8 ,2011, the unit was serviced for the third time. I was informed that the major parts of the unit were defected and the unit should be replaced. I contacted Carrier on Dec. 13, they would investigate and advise. After not hearing from Carrier, I recontacted them on Dec. 27 and was told they would contact my service provider who sold me the unit with a decision shortly.

On January 9, I once again contacted carrier and was told they would replace damaged parts but would not reimburse me for the labor which would be approximately $500.00. I advised them that parts were guaranteed for five years and they should be responsible for the replacement of defective parts. I was told this was not their problem. Their customer service division was most unprofessional people I have ever dealt with.

Purchased new Carrier Infinity System for my home in July 2010. The system was great until heating season. When we began using the heat, we started noticing a bad odor. I contacted the dealer who installed the system and they said it was just that the system was new. A few months later, with no change in the odor, I contacted them again and they came out and told me I must have a dead animal in the duct work. Not! The odor was not constant like it would be if it were a dead animal.

Then cooling season rolled around and no problems. The system worked great. Now heating season again and again, the odor was back. Called dealer again and they came out and said they couldn't smell it. Gave it a couple weeks and called dealer again (when it was very cold outside). Finally, the technician admitted noticing the smell, but had no idea what it was. He contacted the regional Carrier representative and was told that it was Dirty Sock Syndrome. He recommended cleaning coils with Listerine and installing a UV light.

Dealer wanted to charge nearly $700 to install a light to get rid of an odor that I shouldn't have in the first place. It didn't exist with my old unit. From what I have read on the Internet, the UV light will likely not solve the problem anyway.

I contacted Carrier and am getting the run-around that it was my environment that was causing the problem. Nothing had changed in my environment. Same environment with old system = no foul odor. Same environment with new system = foul odor. Conclusion was that there was something with the new equipment that was not "getting along" with the same environment thus the only thing that had changed was the equipment.

Carrier, to this point, has refused to help. This was a known issue that these manufacturers were aware of and have been aware of, but refused to warn consumers about or correct the problem. In my mind, we need a Class Action suit filed in defense of the consumers in this country that are being taken for a ride by the HVAC manufacturers.

We wanted air conditioning, and were told that we needed to buy a new furnace unit combination, so we bought a Carrier. It was 14 years ago, and we have had to have repairs done to this thing, every single year. I will never buy another Carrier product as long as I live. The original furnace was 20 years old, and had only been serviced twice in that time. This is a rental, and in our own home, we have a 37 year old furnace that has been serviced once. Neither one of these furnaces were Carriers. Never buy a furnace with a circuit board. They do not last more than a year. It costs more than $200 every time you get it repaired.

11/3/10: Burgors Always Dependable, (Pul drain not while); customer said that unit will run then furnace will go off. But not go on. Cleaned fuse off. Cycle unit a few times. Drain cleaned too, unit is running fine, filter ok too. Paid $100.00.

11/15/10: Burgors Always Dependable, was here 4-6 times in the last two weeks do to furnace; will run fine for about 8-10 hours then furnace will go off and customer will reset switch on furnace. Service man did check; sensor cleaned, burner box check, salt test check passes at this time. Replace start, drain box cleaned and check to ok replace switch at limit box burner and will check heat exchange too. (Cycle Ok too!) Crack in heat exchanger not safe to run unit replace limit in burner box. Service man not know about 3 times. Customer was resetting furnace switch. Paid $150.00.

Somewhere in here, Burgors tried to get me to give him $800 for the new heat exchange, I found out it is under warranty from Carrier and didn't go through him b/c Mechanical Heating and Cooling said I wouldn't have to pay the 800 b/c carrier will reimburse them.

11/18/10: Mechanical Heating & Cooling, no heat replaced heat exchanger, also bad igniter system tested and running fine at this time; heat exchange under warranty. Paid $319.00. This is the bill I dispute b/c they charged me $111 for a rush fee without any knowledge of it being a rush fee or option to have it on a rush bases.

11/19/11: Mechanical Heating & Cooling, No heat; furnace running upon arrival, let complete cycle, checked past fault codes 12 blower on after power up ran through several cycles running OK at this time, also flushed trap. Check incoming power connections, all Ok. Paid (n/c considering they were just there the night before).

11/26/11: Mechanical Heating & Cooling, found furnace tripped on high temp limit, reset checked coil very dirty customer cleaned checked capacitor ok ,temp rise ok 46; cut hole in return in basement, cycled unit running ok at this time. Paid $89.00.

After all this, Mechanical Heating & Cooling are now telling me that the venting system must not be the right size; seems to me that if this were true then why did my system run for approximately 6 yrs with no problems. Problems just now occurring; I spoke to _______ from Carrier and he stated that this is not uncommon; Well then if that is true, then why was the Venting for the system not properly installed? Wouldn't it still be Carriers fault since they installed it?

There was a factory defect in my brand new Carrier Infinity Package Unit. The company that I purchased this through has decided to reimburse me 50% of the repair price. I have had to eat a $650 repair bill, and the company that I purchased through paid the other $650. Carrier is deaf and mute on this issue. Essentially, their warranty is not worth the paper that it is written on. Like many others that have posted here, I say stay away from Carrier. Neither the sales company nor Carrier is honest and reputable business.

i purchased a Carrier AC from m/s Amandeep Electronics AMB Dist Una HP (INDIA) on dated 16/04/2011.But till today no service is provided by your authorized dealer. I visited numbers of times and called authorized dealer about AC service but your dealer did not pay any attention towards above said matter. So you are requested to take n/a as soon as possible.

Like others, it seems that a few months right out of warranty something breaks. I installed a top of the line Infinity 96 5 years ago. Last week the furnace motor stops operating. My service company followed the repair instructions that suggests replacement of a main PC board and then a motor module. It turns out the main PC board did not need replacement and the motor module was defective - a couple of months outside warranty. Carrier won't accept the unused main PC board back once it was opened. At wholesale cost I was out $900 for the two parts. I would wish that Carrier would accept the PC board back for credit and replace the motor module under warranty. So far I have had no luck going up the chain at Carrier. Any suggestions would be welcome.

** wants to offer a 5-year extension guarantee on coils. I am getting strong discouraging responses from the mechanical contractors and HVAC service companies. What is the problem? My spray on coil coating lasts at least 10 years, proven to increase efficiency, prevents corrosion and attacks the cause of coil deterioration that keeps those guys in business. It's tough but I am out there with all of you owners.

In 2003, I bought our house. The A/C works fine for a few years. Then after 5 years and 2 months, my A/C goes out. Carrier told me, "** you, your warranty is up." Can you believe this? Luckily, I was able to find that it was just a run capacitor, after shocking the **out of myself, as I am not a certified HVAC guy, but it was back up and running.

Over the next few years, I noticed an extreme amount of rust water coming from the drain line. Now, the A/C is broke again, this time compressor is locked up. I spent $300 to have tech come out and tell me this. He also told me that Carrier has a ten year warranty on parts. Wrong again, I talked to a manager and they said 5 years. In 09, they went to ten after the new and improved coils and compressors. The funny thing is she told me that 5- 10 years is normal life expectancy. Are you kidding me? I'm a flooring contractor and if I told that to my customers, I would never get any business. Needless to say, I have a 6.5 year old house with a HVAC system that is not working and Carrier reps believe this is okay. There needs to be a class action law suit against them.

On our new house, the heating system is Carrier. Five years and three months now, it is out of warranty and the coil leaks have evaporated. Carrier refused to replace the part which, I think, is the quality problem.

In Trane system, I had an AC which lasted for 24 years and is still going strong and did not lose freon.

They just make junk parts. Two years after, the startup condenser fan will not start and they had to add a start-up kit to get the fan going again and patch up design. I will never buy or recommend any Carrier product to anyone I know. Just stay away from the product that they make.

I purchased a Carrier Infinity (top of the line) at $12,900 on November 2008 and this unit has never worked properly. I would like to have a portion or all of my money back. I am not satisfied with this unit and it has been nothing but trouble.

I have a 2005 Carrier Puron system and started having problems in 2011 which was 1 year after the warranty expired on the coils. I had to replace the coil for $1,100 which had a leak. I was told, like many others in this forum, that this is a known defect with Carrier products. I called Carrier and again, as many others have relayed, they did not care.

They have a 5 year warranty. I now have the plated 10 year coil. I agree with all the other posts that Carrier is a rip-off and they have no concern for consumers and do not stand behind their products. I would never buy or recommend a Carrier to anyone. My a/c repairman told me Amana has a lifetime warranty and there are better brands that have better warranties.

I purchased a Carrier HVAC System with 5 to 10 year extended warranty that is for parts & labor. While it is "rare" that I have had to call for service on the system, the few times I have, (including today) I am charged a "service fee". This is the term used by the dealer so that I am paying for a 'service fee' and they can say that I am not charged for the labor. I think it is misleading to buy parts and labor extended warranty and find the local dealer charges a "service fee/call." Today, it was $112 to come out for less than 30 minutes. Granted it was on weekend after normal business hours, but the same has occurred during normal business hours.

I bought a new townhouse in 2008 which came with a Carrier AC unit. This is now the third time someone is having to come out to my home for the same problem, at my expense. I am so broke at the moment; I can't even afford the service call fee for the local AC people and my son and I get to sleep in a nice balmy 86 degree house. I am so over Carrier products. They make stupid sized filters that I have to custom order at a whopping $140 per box.

Come on Carrier, prove to the public that you don't suck and come fix these problems! There are 86 units in my townhouse development, and more than half, I found out have all had problems with the Carrier AC Units, and these homes are only three years old.

In June of 2010, I had my Carrier Infinity heat pump replaced. My old unit was crushed by ice. I went to use the AC at the start of the summer of 2011 and the AC was inoperative. The compressor failed in less than 1 year.

Carrier paid for parts only and would not pay over $700 in labor or for freon charges. Almost worthless warranty. Pathetic company.

I purchased 2 infinity systems for $22,000 6 years ago. It will never happen again.

I purchased a new home in 2005. The Carrier AC unit was installed in 2004 when the home was completed. In the last 6 years, my AC has failed 8 times and my heater once. In 2006, my AC failed and I paid approximately $100 to replace freon. In 2007, I replaced freon again. In 2008, I replaced freon again and then they discovered my coil had a hole in it. In all, I spent over $500 in freon charges and labor that were not covered by the warranty in the first 4 years I owned the home. A year later, my compressor won't start and I had to fix that. Then my compressor went out a year later. Now my compressor won't start again. The HVAC people will only tell me it has "age" on it. It is 7 years old. I have spent over $1000 of my own money fixing it. In between the yearly (and in two cases twice yearly) breakdowns of the AC unit, my heater failed in 2009.

Since 2001, when we built our new home, we have had three heat exchangers in our top-of-the-line (supposedly) Carrier furnace. Thousands of dollars later, still NO HELP from Carrier.

We pitched it and bought a different brand.

We have paid for that furnace many times over, and most of the parts/units are made in Mexico. Carrier shuns responsibility; even though the exchangers were covered under a lifetime warranty. It cost us thousands in shipping/labor/taxes.

Anyone who thinks Carrier cares is mistaken. They only want your money. I will tell everyone I know forever to avoid Carrier products.

I purchaced my New home in September 2005. Since that time I have had three major AC malfunctions with my Carrier AC unit installed by Chas Roberts. First issue was within a year and the outside compressor went out. Carrier replaced it. Second issue was approximately 2008 when the AC coil unit went out. The third and final issue was July 2011 when the internal blower fan and motor went out. Carrier has offered no explanation for these issues on a new unit and only stated that their units have a one year guarantee.

This is poor quality and highly irregular for parts to break down in this manner. AC repairer commented that Carrier has had numerous issues with the blower units. I was the third one this week. Also that he asked Carrier parts warehouse if they were aware and they commented he could file a complaint.

I just built this house in '05 from the ground up; and we got a Carrier Air Conditioner and had nothing but problems with it. The heating board went out and it was replaced because it was freezing up in the winter, on cold days. The motor had to be replaced; and then, the motor in the handler went as well. Finally, the whole unit went because of the compressor. I called the company and installed it; and the lady who worked in the office said that "stuff happens". This unit that was put in didn't last 6 years. I had to replace the whole thing. I heard that the motors that come with the unit are junk; and you do have to replace them with a better motor. I'm very upset with Carrier as a whole. I couldn't figure out why every day, when I would get up, my nose would run and I had watery eyes and would sneeze for about an hour; and, I would get out of bed. I've come to find out that they get a lot of mold growing in the vents. It's looking like, by these complaints, mine is the only one.

We replaced our 23 yr old a/c unit in 2005 with a Carrier heat pump, model 38YRA042330, an R-22 Freon unit. In 2006, we paid $700 for the replacement of the reversing valve. In 2008, another $540 to solder the leaking reversing valve. Now in 2011 we're without air again due to a Freon leak and will get the repair estimate tomorrow.

The serviceman checked it out today and offered to charge the Freon so we'd have air until they can return next week, but at $32 per lb, plus having to pay to have it "reclaimed" when they return to change out the reversing valve again, and buy more Freon to replace it, it's a rip-off. Carrier refuses to admit their equipment or parts are defective but the comments at this website prove that Carrier not only has inferior products, but they apparently aren't doing anything about cleaning up their act either! On the plus side, when the unit works it is quiet and efficient.

We purchased a Carrier A/C 12 years ago for our shop. We purchased 2 more 10 years ago for our Son's house. We purchased another 10 years ago for our house. We have had nothing but trouble with all 4 units. The shop unit has been serviced numerous times and needs replacing. My Son's units only lasted 5 years and had to be replaced after several repairs. Our house unit has been serviced every year it is always breaking down. We had to replace compressor. This month we have to replace the blower/fan motor. Next month, who knows what it will be. Obviously, I will never buy a Carrier product again.

Bottom line, 10 year parts and warranty on R-410a split system heat pump. So far, three air handler fan motors, compressor, reversing valve, contactor, defrost board that cost me $1,800 out of my own pocket. I do not have any electrical issues to cause these problems. Carrier says, I only had one failure.

We purchased a 19 SEER Carrier Infinity A/C and Heat Pump combo unit in early April of 2008, for our personal residence in Seminole, FL. We were not told before the purchase that a [Vertical] air handler needed to be installed in an air conditioned space due to the high temperatures and humidity which occur here from June to October each year.

Before signing the contract, we emphasized to the recommended, authorized installer to make sure that everything is Ok for installation. We asked him to think about it and return in a few days. He returned and said no problems and did not recommend installing the air handler in an air conditioned space.The air handler unit installed condensates so bad while running in the A/C cooling mode that we have to lay bath towels around the handler body to adsorb the water dripping off the unit. We now have a mold and mildew [first time ever] problem on the garage walls near, around and on the air handler. We have had two non high efficiency combo units in this residence before they finally wore out and had no air handler condensation problems at all, and that was with the old style duct work in place that was at least 20 plus yrs. old.

All of the duct work was replaced for this high efficiency unit except for a 15 ft. section of the return which evidently was deemed Ok for use with this system. I thought it was replaced by the installer when he was attempting to remedy the condensation problem. We just found this out a few days ago when a new vender was looking at what had been done to our A/C system. This Infinity air handler has been a nightmare for 2-1/2 years now and Carrier being so arrogant and aloof about everything and in so may words blames us for the entire mess barbecue we have continually complained about the condensation issue.

We are now informed by Carrier [their letter to us dated 10/01/10] that our Florida area [Tampa Bay] is not compatible with the high efficiency A/C Heat Pump combo if they are installed in a non air conditioned space like our garage. We were sold a bill of goods just so Carrier and its authorized and recommended Carrier installer could get a sale of a high priced unit or the installer just did not know this which I find hard to believe.

Carrier has offered [as of Oct. 2010] to remove the outside compressor and the inside [garage] air handler and return our purchase price, less rebate but the condition is that we have to sign an unconditional release holding carrier blameless for this entire conundrum. Again for emphasis, every time we call Carrier we come away with the impression that this is our fault because we complained about one of their products. Carrier does not and will not call us! They refuse to manage and mitigate the situation by selecting only to remove the entire unit not trying to remedy the problem. The installer's last step was to install outside surface fiber board [at least 1-inch thick] insulation to the air handler. He never did and sent us a letter [dated 10/04/10] that he no longer wanted our business. We can only guess that Carrier did not approve this added expense and would not compensate the installer.

Finally if you are reading this complaint, are you sure you want to go through this life disturbing scenario just to be more energy efficient? We had two Progress Energy audits done on this [our personal ] residence. They suggested all new double pane windows, a roof solar fan, additional attic insulation and a high efficiency A/C heat pump combo all of which we added and this is what we end up with--one major problem. We were told by Carrier that all of these improvements produced "Cold Attic Syndrome" which evidently is not compatible with the newer high efficiency A/C units. Listening to the so called experts becomes very confusing--go figure! We want Carrier to assign another installer to remove the current air handler and install a new one [the current one is badly beat up due to all of the servicing].

We want it installed correctly and wrapped with at least 1-in. thick fiber duct board insulation with taped corners. We have been informed by independent A/C contractors that this system with fine tuning and everything installed correctly will work and not suffer any air handler condensation even in an unairconditioned space--but it is time consuming work and costs money. Carrier's obtuse attitude is to not work out the problems. They just want to walk away forcing us to sign papers making them blameless and waste 2-1/2 years of our lives.

The complaint submitted previously against Carrier has been addressed to my satisfaction.

My 92-year old mother bought a Carrier central A/C system. Carrier promised a $300.00 rebate. My complaint is that the form to claim the rebate was so constructed as to increase the failure rate of claimants. The front page of the rebate had a variety of information in large, easy to read print as the deadline, a website, etc.

What it did not have was the phone number you were required to use if you did not have a computer. That was on the back side, 7 paragraphs down, in tiny print (maybe 2 point type), and it was not even in black and white, just gray tone. It was hard to see and find, and in effect, hidden, especially if you are 92 years old. My mom passed in November 2009 and at some point I became aware she never received the $300.00 rebate. I talked to and wrote to Carrier's "customer service"; they were not interested. I contacted the BBB. Carrier did not care. I wrote the President of the company, but they still did not care. The system was over $9,000.00. You would think they could honor a $300.00 promise. There is an economic damage of $300.00 rebate that they refused to honor.

Our central air conditioner went on the blink and since we used this company for 14 years, we called them for service. When we heard the price to repair it and remembered all the trouble we had with the heating system for all these years, we decided to replace the system. The price they gave us was $15,066.00 which we figured was a little high but we were at a disadvantage. It was 98 degrees out. Now to get to the point, when they brought over the Carrier, a rebate paper was for me to sign and go online and fill out, it said I paid $12,500.00 for the system.

When I questioned their manager Dan about this, I was told that it was for tax purposes and also they did not want Carrier to know how much they charged me for the heater because Carrier would raise their prices and they would have to sell the heating and AC system for more. I, in turn, called Carrier and they were not amused and noted everything. In the mean time, I went to SPS Mechanical office with my husband and spoke to Dan again and he repeated the same message that he did not want them to know what they were charging because that would bring up the price of the equipment.

It seems to me that if I paid $15,066.00 and he listed to them $12,500.00 that is a $2,566.00 difference he charged me. But if he only told them I paid $12,500 which is probably the price I should have paid. He must have got the system cheaper. He is inflating his prices so he gets all the rebates the same as I will get. I am appalled at how he deceived Carrier and me.

We bought a large Carrier Air Conditioner for our house six years ago. It cost us $5000. The compressor gave out and and the repair man told us it was a waste of money to repair it because other parts would probably fail as well. Of course, it only had a five year warranty. Now they offer ten year warranties on the same size product which we reluctantly purchased for $6000. Shouldn't that air conditioner last longer than six years? Even if it didn't, shouldn't they back their product better than that? This house had a twenty-five year old working Carrier in it when we bought it in 1996. Where is the quality and pride in what you build, Carrier?

I purchased a Carrier Airconditioner through Sears. It is only 2 years old and has quit working several times. The A/C repairman takes about three weeks to respond and Carrier cares less. My family has had to stay in a hotel because of the 95 degree temperature in my home. I will never buy another Carrier product, nor will I buy an appliance from Sears.

I have a 5 tons carrier model #FX4BNB060 and last year the PURON reading was low. The repair man refilled the unit. The A/C unit takes a long time to cool down. I had a repair company come and check the unit. After adding the dye to see where the leak was, it is the evaporator coil on the compressor. The repairman called Carrier since we have not been in this house 5 years and he was told that the coil is not under warranty. Now, I have to look for a repair person that won't rip me off. The estimate repair is $2232.00.

I bought a Carrier residential 2.5 ton Puron system in 2006. By 2010, all the Puron had leaked out because of the faulty coil. I bought the extended 10-year warranty and they replaced it free of charge. Three months later, in the middle of a heat wave, the primary drain pan cracked and the tech said the coil is also leaking. The coil is three months old! Warranty or no warranty, these coils and pans should not be breaking on brand new units. I paid $8,000 for what I thought was quality. It is not worth it if it is going to break down and then I have to sit in 95 degree temps. This is absurd. Everyone I talk to says their systems have been trouble free for 10, 15, 20 years. I want my money back!

I purchased a new condo in October 2006, knowing that the unit had been built in 2005. A couple of months ago, the air conditioner stopped cooling. I phoned for repair. $337 later, I was told they would need to come and do a leak check at a later date but put in puron stating that rarely would a system leak quickly and the charge should last the rest of the summer.

One week later, the puron had leaked. After another $366 expense for a service call, leak check and more puron, I was told that the coil needed to be replaced. I phoned Carrier, gave the model and serial number of the system and was told simply that it was out of warranty and nothing would be done about it. After much pushing, I was told that if I could obtain the installation date and if the installation date in 2005 was later than July, perhaps it would be covered. I am unable to obtain the specific installation date from the builder.

This is ridiculous! Page after page of complaints regarding Carrier Puron systems in 2004-2007 are easily found on the internet. Please tell me what reputable company will not stand behind their product? This is poor quality and disappointing customer service. I can assure you I will never purchase another Carrier system, if Carrier continues to refuse to acknowledge an obvious defect in their product and fix the systems. An air conditioning unit should not fail after only 4 years! I will not allow anyone I know to install a Carrier without first directing them to the pages and pages of complaints against Carrier. This is the poorest quality system I have ever had! The company has no pride in their product or reputation. That is clear by their lack of action.

I have no desire to repair the system with my money since I have serious doubts regarding the reliability of any other component of the system at this point. Perhaps I should simply install another brand and rest easier (and cooler!). I am sorely disappointed by the poor quality, poor customer service and the failure of Carrier to address the obviously defective equipment.

For my new home, I bought in 2005 a Carrier Puron AC. 1 month after its 5-year warranty expired, the evaporator coil developed a leak and lost all coolant. The coils developed rust on them which probably deteriorated the copper to cause the leak. In my opinion, any manufacturer worth their salt would not use parts in an evaporator coil which by definition and function is expected to be exposed to water regularly and are prone to rust damage. Repairman says it is quite common to see the evaporator coil rusted on Carrier A/Cs. Oh, duh! This malfunction will cost me over $700 even if Carrier backs the warranty on the part.

Repairman says Carrier has a new tin-coated coil with a 10-year warranty which they tout as being proud of. Again, duh! The coils should be rust-proof to begin with. I remember when A/C units would last 25 years or more but now we are supposed to feel lucky if they last 5 years. Another complaint is the loss of coolant at $80-$100 per pound which is not covered under any warranty, nor is the labor. This is a pure part failure' which may be planned and premature that has consequences of costing more in service call, investigation, replacement labor and coolant than the part itself. That is not a good way to build customer loyalty or to stay in business, Carrier.

A defective coil caused the unit to leak, stop blowing cold air. The part is still under warranty (5 years). One dealer told me they couldn't get the part from Carrier and I had to buy a new unit. Another dealer told me it would be 4 to 6 weeks to get the part and another told me they could get the part, but gave no time line. I had the part ordered and have been calling the dealer and Carrier daily to find out when the part will be delivered. This has been going on for 3 weeks and no one can tell me anything about the part or if/when it will be delivered. Carrier customer service is useless and has no information.

I would gladly join any breach of warranty class action or any other lawsuit that may exist.

We purchased a Carrier central air conditioner with 5 years parts and 1 year labor from a Carrier authorized and reputable dealer. Three years into installation the unit leaked Puron. After a costly $400 leak search service by the dealer, the root cause of the leak was found in the suction valve of the outside Carrier unit. The dealer wants the customer to cover the cost of Puron (approximately $250-$300) for which the customer is not at fault. Carrier refuses to cover the cost of Puron as it is not under warranty described in fine print (haven't found this yet). After discussing the issue with Carrier's senior representative, no progress was made.

She instead asked me to contact the distributor (with whom I have no contact) to see if the cost of Puron will be partially covered. Since Puron resides in a closed system and root cause of the Puron leak is with a Carrier part, the customer should not have to pay for the leaked Puron. The responsibility should be that of Carrier and not the distributor as it is a Carrier part that failed. Their suggestion simply defies logic and reason. In addition to this, we are expected to incur additional charges by the dealer for the Puron (approximately $250) and three additional hours of labor (approximately $300+) for the repair. The total cost to resolve the issue is approximately $1000 or 30% of purchase price, installed. Considering the unit is relatively new, the failure and cost of resolution is completely unacceptable. Going forward, I will not purchase any Carrier products!

Unit is guaranteed for five years. It is currently four years and several months. The unit lost all Freon due to a hole in the outside unit caused by a strap holding wires and Freon tubing. Vibrations over the four years rubbed a hole in the tubing. Senior representative tried to put the blame on the installer saying that the strap should have been removed at installation. She then faxed installation instructions, which said the contrary, that in fact, the strap should be made tight. This is obviously either assembly error or design error. Total cost is $750.

I have a two year old Carrier with a 10 year parts and labor warranty. The king valve assembly leaked out all the Freon. The dealer found the leak and ordered the parts from Carrier on Wednesday June 2, 2010. Today is Monday June 7, 2010 and still no parts. I wonder if carrier has ever heard of FedEx. I called Carrier on Friday June 4, 2010 at 11:00 AM and spoke to a "senior customer specialist" who promised to get back to me before 5PM on Friday. At this point, I volunteered to drive to Orlando to get the part. On Monday, I spoke to the same rep who told me that the part "was not ordered soon enough to make the truck". I again asked about FedEx and was greeted with stone cold silence, she had no answer. I suggest that you purchase some other brand and ask if they know who FedEx is. It has been over 90 degrees each day.

This is with regard to the Air Conditioning units we have purchased from your reputed company for our showrooms in Salem and Tiruppur. We are lodging a complaint to your company after the year long representations from our side to your Coimbatore dealer and others connected with the installations failed to evoke any response. Numerous complaints to your dealers and service centres have been in cold storage. We have repeatedly been calling both of them for rectification of faulty/newly installed units at our Salem Branch. Calls are being unattended.

There is no clarity on the nature of the faults. One technician from the Service Centre says the compressors are faulty. There is no written confirmation from them in this regard. In fact, they have not even given us a service report nor have they got the confirmation of installation of the first lot signed by us. From day one, there has been no service carried out at all! It is alarming to note the laxity on your part and on the part of the dealer not to even find out if the installation is going on fine, if the same has been completed satisfactorily or the commissioning reports have been received or the status of the project.

We also fail to understand how a compressor can fail in such a short period. Due to the above state of affairs, we are not able to use even 50% of the air conditioners claimed to have been installed. It is causing us a heavy loss of business and reputation. We are very sure that you as a consumer would not allow such things to happen from your vendors. We have also informed the concerned persons at Coimbatore but all in vain.

You are well aware of the embarrassment your units caused on the day of the opening. Several units were leaking and water was flowing into our prestigious showroom. Carrier Aircon has provided the worst service that can be possible for an installation worth Rs. 50,00,000/- (Rupees fifty lakhs) for a retail unit. It has been the heaviest capital investment that we have done for our showrooms. Including other works the total project was Rs. 80 Lakhs. Your service team from Chennai had visited after the opening fiasco and promised that it will not happen in the future. The same is continuing even now.

We are left into the dark as to who is the authorized service provider. We are unsure if the people attending to our units in Salem and Tiruppur are competent enough to carry out installation and maintenance work. They seem to be most unprofessional in their approach and commitment in handling a project of this magnitude. It is as though we are at your mercy having purchased these white elephants. Most of the units and ducting systems are mere showpieces and erected at a huge cost. The Coimbatore dealer has not even deputed his people to see what is wrong and why the persons installing the units have not submitted the installation reports even after one and a half year of the supply of the units.

The supposedly service provider has completed the installation of a few units on the ground floor and the first floor on the rear end of the show room on 29.03.2010 after much pressure from our side and got the commissioning report signed by us. Within one hour of the installation, the unit on the ground floor failed to work and the same was reported to the concerned and the defect was rectified only on 1.4.2010. The cassette unit installed on 29.03.2010, on the first floor, failed to work after 4 days on installation and from then on we have been constantly trying to contact the persons who installed the units to attend the same but there has been no response from them. The service provider has failed to answer our calls and find out what the problem is. Your dealer has also not responded to our calls.

We have been cheated by false promises of exemplary service by your sales team, who only boast and once orders have been placed, disappear from the face of the earth after receiving the money for the units. The amount of loss we have been put to cannot be compensated by any means. We have been let down by your company very badly. You have sold us defective products and we are being duped day in and day out by your dealer and service provider. Now that it is almost a year since we have waited for your persons to respond to our complaints and rectify the same we have no other options left but to approach the appropriate legal forums for readdress of our grievances .

We will be following up this matter with the respective legal consumer forums to claim the necessary reliefs both in terms of compensation for monetary loss, loss of reputation in the eyes of our valuable customers, loss of business and for the immeasurable mental agony we have been put to over the period of one year in the past and the problems we are facing day in and out. Due to your pathetic service we have voiced the same in numerous forums and customers have opted for other brands. We were gullible to fall into the sweet talks of your sales and dealer team who have misled us.

You are hereby called upon to instruct your dealer and service provider to complete the installation in all respects, rectify the defects as they exist on this day in the units they claim have been installed within seven clear calendar days from today i.e 23.04.2010, failing which we have no other option but to proceed against you legally. You are also to provide the customary service and check up periodically. We will also be forced to take legal action against you for cheating, selling defective products, deficiency of service, and you will be held responsible for all costs and consequences arising out of legal action against you. Please treat the matter as most urgent.

Lemon comfortmaker heat pump. Replaced fan and compressor multiple times. Still without heat--service horrible and customer service worse. No heat and many dollars

We purchased a Carrier Puron Performance Series TM Heat Pump in mid 2007. At the time we had it installed and inspected. By mid 2009 we had to replace the coil with complete Puron charge. Unfortunately, by November, 2009 we need additional coil work and additional recharge of Puron. I would not recommend purchasing a Carrier product. The initial installation cost was $11,000 The ongoing cost in 2009 has been $658 and expected to be another $600

Regarding this poor performance of the said AC, I have followed up with Carrier India authorized service centre at Kolkata and have also expressed my concern to the regional heads and the country head. This has been going on since 21st of June09. But nothing has resulted as yet. Though I have sent mails to Mr. Zubin I, Managing Director, Carrier India and to Mr. Geraud D, President, Carrier Corporation , USA .

The AC capacity calculator provided in Carrier Website showed that an Air Conditioner of less than one ton is sufficient for my room. Now, Carrier India has withdrawn from their website, the feature of Air Conditioning Capacity Calculator under the pretext of Page is under construction. One of my critical complains is based on this webpage and I have mentioned about this in my mails to Carrier India as well as Carrier USA. This proves that a deliberate attempt has been made to conceal the fact that Carrier India had actually misled many consumers like me.

3: False Information : The air conditioning Capacity Calculator of your website suggests that for my kind of room the capacity requirement is not even one ton whereas the AC machine in question is having a capacity of 1.5 tons. Your own calculation certifies that I have purchased an over capacity machine. Still I am not getting the optimum performance.

We had a Carrier Puron Central AC unit installed in 2005. After 2 years of loss of charge we had our HVAC guys do a leak search. It was determined that there is a leak in the evaporator coils. Fortunately we are still under warranty for the evaporator coil however on the hook for the replacement labor cost. We've been told that this is a known issue with the new puron systems and the Carrier is aware that the evaporator coils do not function well on Puron systems due the increased pressures. The HVAC company tech tells me he's seeing alot of these type of leaks.

We have to pay over 1,300 dollars to fix what is evidently a known defect in the product. We are basically testing this new technology for these companies. IN addition to having to pay the repair bill (Carrier will not cover the repair cost even though it's their defect) we were told that the new evaporator coil is not covered on an extended warranty and is under the life of the original coil.

That gives me a whole 3 months (end of 2009) on this new one and they won't even say it's going to fix the issue. That's is not fair that this multibillion dollar company will not stand behind their product and leave the consumer stuck with the bill and a situation which may repeat because they didn't do sufficient R&D.

We installed a brand new Carrier unit in our home and in only 14 months, the evap coil is leaking. Quote to replace it is $750. It seems to be a recurring problem with these units. Tech told us that he replaces 4 to 5 of these a week in the Carrier units. Is their a manufacturer's recall on these?

We bought our house in 2005. It was brand new and our house came with a brand new Carrier airconditioner. This air conditioner has broken down every single year that we have been in this house. First, it was the evaporator coil and then some other part and now, it is broken again. I have done some research and found that the model I have is known for being defective.

My warranty expired this year and I want carrier to replace my air conditioner and have it installed at no charge to me. A five-year old air conditioner should not be having these problems esp, since I keep my thermostat on 78 at all times. I have 5 young children and every year when this happens, I have to leave my home and it is a huge inconveinence to us. Not to mention that we cannot afford this since we are a single income family trying to raise 5 kids.

We are still paying for this [bad] air conditioner under our home loan and I don't think that I should have to pay thousands of dollars for a new one when they gave me a defective product to begin with. Carrier needs to stand by their product and do the right thing. This is not right. They know this product is defective and will not take responsibility for it.

There are lots of people in my neighborhood, who also have this air conditioner since our houses were all built at the same time) who are having the same problems with the evaporator coil as I have had. It is clearly a defect in the air conditioner itself. Paying to fix an air conditioner over and over again that clearly just needs to be replaced as it is a lemon.

I bought a carrier heat pump from this company in 2002. I took out extra warrentys one for five years and one for ten years on the freon compressor. In 2007 before the five years warrenty was up I had trouble loosing freon. They came and said it was fixed and it worked well until the next year. in June also, I had to call them again and they put in more freon and charged me for it, this problem started while still under warrenty.

In 2008 The same thing happened againand they put in more freon. This year in June I had the same problem and they put in more freon. then they put something in that was suppose to stop the leak,

well today August 11 ,2009 It happened again, all I am getting is hot air, it is not cooling again. I took 5000.00 out of my savings to pay for this , then I started having trouble in five years and I still am. I am 73 and when the heat builds up into the med 80's in here and the humidity climbs to over 75, It is not a good feeling. I am a widow and have no one to fight this for me, It is getting me down.

I closed on newly built house on 11/16/06. The central Carrier air conditioner/heat pump was used for one month in 2006, about six months in 2007 and about then in 2008. In January 2009, the unit stopped providing heat. Service company found the unit to be very low on freon and found a leak in the evaporator coil. The evaporator coil was under warranty but replacement of the coil was not. Total cost for replacement was $1063.95. Carrier would not cover this cost.

The service tech said that the high pressure used in Carrier causes a lot of freon leaks thus causing the evaporator coil needing to be replaced. This seems to be a problem with the Carrier units using Puron refrigerant. There seems the opportunity for class action case on these units. Also, Carrier makes their cabinet that holds the evaporator unit an odd size for air filters. You either order the filters from the local carrier dealer or special order them. You can go to your local hardware store and buy them. There are, I'm sure, better customer friendly air conditioning companies out there. I know when the time comes that my Carrier unit needs to be replaced, it will not be another Carrier.

Carrier Gas Boiler Model 090-200, only 15 mos old, has a cracked manifold. The entire unit should be replaced under these circumstances - boilers should last 10-25 years before a gross failure of a key component fails. Thus far, Carrier is offering only to replace the part, which means much of the electronic components will need to be disassembled/reconnected at homeowner expense in order to install the part the part - after already spending thousands on the new unit 15 mos ago. This is an unacceptable response - the unit should be replaced by the company - given it is practically new. Carrier is not standing behind its products. - even How does a manifold on a boiler crack after 15 mos in use? Also, the unit was serviced properly for the current heating season via a maintenance agreement with the installer.

We built a new house in 2007 and had a Bryant heat pump and air handler installed. We have a bad odor comimng from our heat ducts and Bryant is calling it Dirty sock Syndrome. Bacteria is growing on the coil and when the heat or air comes on it creates a horrible smell. I have contacted our installer and Bryant numerous time but they refuse to correct the problem. I don't have any choice but to hire an attorney and take them to court to get the problem fixed.

The odor is so bad that we can't stand to stay in the house for very long. we are having nose bleeds, burning eyes, sore throat, vision problems and difficulty sleeping.

I have a property service business and we've had a number of problems with cracked drain pans in specific Carrier model Air Conditioners.

The letter from our service tech below.

This is to inform you of the ongoing problem with Carrier model FV4BNF006000AAAA, FV4BNB006000AAAA, FV4BNF005000AAAA drain pans.

This problem of cracking pans is a pattern I started to see in machines 2-3 years old. The failure has always been in the same place. In January 2008 it started to effect pans in machines that were less than a year old. Pans that had been changed were cracking again! Carrier requested that defective pans be returned for inspection and analysis and I sent them six cracked pans. My opinion, as I told them, was that the 35 45 lb. A-coil (depending on the model) combined with the leverage was not properly supported and cracking the plastic pan. Carriers response was that they had no problems anywhere else and not to use chemicals in the pans.

I asked Carrier again for help in July 2008 when the issue continued and
had not been resolved. They sent out a technician who looked over two
installs that had repeat pan cracking. He indicated that there should be
a way to check the weight pressing on the pan and we should not have this
problem in the field as they are made to last and not crack. As far as I
know he made a report and submitted it to Carrier Hawaii though I havent

heard anything from that visit to date.

In the first two weeks of Nov. 2008 I had found (in the course of quarterly
service) 12 cracked pans in my customers homes! On November 12, 2008 Les
(Carrier regional director) and three other staff (Carrier Hawaii) met with
several contractors and service companies on the Big Island having the same
problems. After that meeting there were a few small suggestions (1, Isolate
drain connection with vinyl tubing. 2, Tap down a flange on the A-coil.
3, Install a strap that Bill Gordon and I designed to relive coil weight

pressing on the pan).

I took the Carrier staff to three sites where we had
multiple pan failures. Carriers response (once again) was that they dont
have this problem anywhere else. Carrier warrantee personnel Dodson Leong
(800-757-3668) said warrantees would be case by case. It takes $900.00-$1000.00
to complete the repair. The machines brought in from CSD Carrier California
(not purchased through Carrier Hawaii) would have to be warranted from
California. Les said he would call them and work with them on this issue.
California warrantees were left very open ended and Hawaii did not commit to

a warrantee amount to be paid.

On November 20, 2008 I called CSD Carrier California (866-754-4822) and their warrantee personnel said they did not warrantee drain pans. She had not been
called by Les concerning this pan warrantee. She gave me two numbers of other

people to talk to and I spent 45 minutes getting the run around. I called

To date, Les nor CSD Carrier, has called.

I see no guarantee from future cracks in Carrier pans without design correction.

I cannot carry the warrantee of cracked pans if Carrier deems that you are out of warrantee. If I change out your pan there are no guarantees or warrantee made by Tropical Air Conditioning, Inc. that this defect will not show up again. I like the Carrier product for a lot of reasons but this is a problem they must address. Other makers of a/c equipment (Trane, York, Weatherking and Rheem) have plastic pans and

no problems I am aware of.

Please know that you may not get or continue to get a warrantee from Carrier
on your cracked pans. I cannot guarantee that this will not happen several
more times in the future. I will do the protocol (that I told you about in
paragraph 3) on all future installs and repairs. But I cannot warrantee the

part from being defective or my labor for repairing it a second or even third time.

In 1980 a local heating contractor instlled a Carrier ground water source heat pump in our new home.

Due to a design flaw the heat pump air handling section had to be substantially modified at my own cost.

The fan was mounted on the shaft of a horizontally mounted motor, with no end support. Apparently the squirrel cage fan lost one of its balance weights and kept burning out motors. One was replaced under warranty but I quickly became disenchanted with the $100 cost of replacing fan motors every few weeks.

The motor and fan were eventually removed and replaced by a motor with a belt driven fan which was supported at both ends with bearings. This corrected Carrier's initial design flaw.

This modification allowed the heat pump to run for serveral years with only occasssional fan belt replacements.

At about 12 years of age, the heat pump had to be replaced because of extensive internal rust damage. It was replaced with a different brand of water source heat pump whoch has run for the last 14 years, requiring only four service calls for minor adjustments during that time. The current heat pump which replaced the Carrier does not have a single spot of rust on it, evry surface was epoxy painted for rust protection.

The Carrier heat pump was poorly designed and needed improvements designed and installed by a layman.

The Carrier heat pump needed to be replaced because of poor design, workmanship and extensive rusting.

my wife and i bought a home heating unit from a local company 6 years ago that has since gone out of buisness but they insatlled a bw90 carrier boiler for us. this particular boiler has a very extremely limited 15 year warranty apparently. well the heat exchanger has a hole in it the part is covered but now i have to pay for shipping and labor to fix something that should not have gone bad to begin with.

i cant afford the labor or the shipping to fix the boiler and i also have 2 small children living in my home. so i guess when the heat goes completely we will just have to freeze.

We recently purchased an Infinity 19 SEER residential A/C from Carrier 9TOP OF THE LINE MODEL). Carrier allowed an outside condenser unit to be installed on 4/15/08 with a KNOWN defective (loud sounding) veriable speed fan motor. Do to their arrogant attitude they will not replace the entire unit and only want to replace the defective motor. They have torn apart this brand new compressor two times ALREADY and will do it again on Monday 4/28/08, to repalce the motor again. I am told that this one MAY BE JUST A LOUD. This is a G.E. veriable speed fan motor and have issued a recall on that motor. New corrective G.E. fan production is do to start soon, I am told.

As a result of all of this, this compressor chassee has had all the powder coat paint stripped from under the screws down to the bare metal and will be a rust problem FOR SURE in the future as my old Carrier unit rusted this way. Hell even one side panel screw HOLE in the chassee is already stripped and will not grip. How many other holes are this way, I do not know! How can we use this new system to sell this house in the future with a rusted up outside compressor unit? Carrier wants me to be PRO-ACTIVE and take care of the powder coat to bare metal problem myself---WHAT IS THAT ALL ABOUT! Why do customers have to do WORK?

Nearly a $12,000 investment was installed and KNOWN TO BE DEFECTIVE before installation VERY ARROGANT COMPANY

This part (common suction port) and the refrigerant has to be replaced. This will cost nearly $600.00

I purchased a new Carrier Furnace Model #9200 in 1990-1991 and have had problems ever since. The furnace leaks water on the floor, shuts off by itself, had it serviced many times, the air conditioner has a leak, the heat quits and has to be reset, problems after problems.....I will never get another unless they replace it. I have all the service reports from my service man.

Manufacturer says that they will warrant the part for 5 years, but the labor is much more expensive. I explained that due to when I moved in the A/C was used only 8 months in the 1 1/2 years I have had the home. I am out $265 for the service visit, $915 to replace the coil. Manufacturer Service dept. was not cooperative at all. Many others have had the same problem. The trained and registered installation company stated that it is a manufacturer problem and the manufacturer states that it is the installer or homeowners problem.

part of CARRIER air unit is in the attic. It has a tray(pan) that holds collected water and drains it to the outside.There is a float system built in this part that is supposed to shut off when pan becomes full.

It has over flowed the water 3 times in the last 3-4 weeks. Ruining ceilings walls and depositing water on hard wood floors. Service peopple came out -said it was not the float ,that instead the tray or pan was unlevel. They leveled it only for it to over flow again and again. I was wondering if there were any recalls or complaints on this unit. It is only 3 years old and has caused more problems than our old unit which held up for 16-17 years with no major problem.

The unit we have now that is causing the water problems is a 3 ton CARRIER
split unit heat pump 38Y2Ao363
Fx4aNF036000.


Water damage to ceiling,walls,floors.

Also worried about a possible mildew or mold damage resulting from all the water overflow.

i paid $500.00 for an air conditoner that worked 1 and half seasons.ripped off. it is now late may and getting hotter every day. i have no air conditioner.

We are now going to have to spend about 80% of what we spent originally 8 years ago to fix it. They taunt themselves as The World Leader in heating and AC yet they will not stand behind their products.