Complain about a product or service

Caloric Heritage

Judy of Auburn Hills, MI May 30, 2009

We have had our range for about 5 years. As of 5/29/09 we are no longer allowed to use the range. My husband and I have been smelling gas for a few days now, we passed it off as someone had just turned the range top off. Last night I had mentioned something to him, and he confirmed that he thought the same thing. We checked and sure enough we smelled gas. We called Consumer Energy and they sent a worker out. He checked everything and said the LEAK was coming from the OVEN and that he had to shut it off. We now have no range to cook on. Thank goodness for a microwave - somewhat. The down side of this is one and it's a biggy, my mother in law has cancer and needs to eat regularly, well you can only cook so much in a microwave...and two, we have to go out and buy a new range. We should have realized this stove would be an issue. When we first bought it - we had to wait 60 days for a technician to come out and fix the inignition switch.

Nancy of Mount Carroll, IL April 7, 2009

We have a Caloric Range Model RSK3700UL. The oven igniter has been replaced four times and now needs to be replaced again. In every instance, when the igniter fails, the gas continues to be released into the oven. Yesterday (4/6/2009), I set the oven temperature for 225 degrees F. and cook time for two hours to slow roast pumpkin seeds. An hour later, being busy in an upstairs area of the house, we began to smell gas. We went downstairs where the gas smell was extremely strong. I immediately shut off the oven, which was barely warm, and opened the house doors and windows to let out the gas. Previously, when the igniter failed, we had been close to the kitchen and smelled the gas sooner. Obviously, this could be a very dangerous situation, possibly resulting in an explosion.

Luckily, there was no physical damage in this instance. Economic damage is the cost of another replacement igniter and its installation.

Debra of Brevard, NC June 9, 2008

My daughter in law had not used her Caloric Heritage Series range since yesterday noon. (Sunday) This morning she placed a lightweight cardboard box containing a store bought bakery cake on the stove top. Almost immediately the black glass oven door exploded throwing glass everywhere in the surrounding area. It had not been used in almost 24 hours.... it was not hot. That shouldn't matter anyway as it is allegedly designed to withstand high temps since it is in fact an oven door!

Not only have they lost a stove .... on a limited budget. I have four little grandsons ... two of whom are only 2 and 5 years old. Had they been in the area at the time that flying glass would have been at their EYE LEVEL! Yes, they could have been seriously and permanently blinded.... or worse. I have a picture I am willing to provide of this shattered glass door.

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