Dan of Cathedral City, CA, writes:
My wife and I purchased a used home in July 1998. After a few days we contacted our home warranty company re: our air conditioner not working. They sent a company out and ended up having to replace the compressor.

Within the last 2 years of owning our home we have had a total of five different companies out to "repair" our air conditioner. They have done nothing more than fill the unit with freon due to an apparent leak. The last technician that came out stated that the blower motor in the furnace as well as the air conditioner needed to be replaced.

Buyers Home Warranty authorized the same company to replace the condensor unit ONLY. They stated that the blower motor was not covered even though it was noted as bieng dirty, coroaded and having "play". We were told that we would need to pay out of our pocket to hire a separate company to come to our home and clean the motor.

Only then, if that technician found that the motor needed to be replaced would they consider doing so. What makes even less sense is the fact that the technician that they authorized to replace the condessor stated that both items needed to be replaced in order to efficiently eliminate any further problems.

We have renewed our contract three years in a row and have never been delinquent in paying any trade fees. Why should we pay more for a company to stand behind a product they warranty?

The results of their neglect are substantial. Not only do we suffer in a home that has reached over 95 degrees in temperature. Economically speaking, our electric bills are and have been between $300-$400 a month, during the summer months alone. We have had the electric company at our home to evaluate our living conditions and they even stated there was no reason for such extreme bills unless there was a cooling problem. We have also been required to continue paying trade call fees, and other out of pocket expenses, when the same problem(s) continue to be noted by service technicians.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.