Complain about a product or service

Bunn-O-Matic

Edward of Plainfield, IL March 13, 2010

Purchased a Bunn model BTX-B in November 2009. Started leaking on top of tank at the rear in December. Got an exchange/replacement on 2-16-2010. Started leaking from the exact same location on 3-13-2010. This thing is a piece of junk in my honest opinion. Going to try to get my money back.

Larry of Independence, MO February 23, 2010

My coffee maker started leaking water on my counter top after about a year. Looks like there is no easy fix. Coffee is the best but the leak is a hassle.

Mary of Raymond, WA February 16, 2010

Certainly no problem with the store just the product. On my second BUNN coffee maker and again this one is leaking. Sent for the gasket kit but repair unsuccessful now really leaking

Eileen of Oroville, CA February 13, 2010

Oh my goodness. Our coffee maker has been leaking and I have been blaming my husband for not pouring the water in right! But the other day I saw as it dripped out! We had and older Bunn for many years that is why we got another. It was worth the extra money but not this one! I'll wait the extra 3 minutes that other coffee makers take it Bunn is not going to fix it. I didn't contact Bunn yet after reading all the complaints but I am.

Maureen of St. Peters, MO January 28, 2010

Leaking leaking leaking from the top - third Bunn in less than 3 years with this problem. Fill up resevoir and half leaks onto counter and other half coffee. It seems dangerous to me and very frustrating! Will not invest in Bunn's anymore until they resolve their "seal" problem.

Henry of Worton, MD January 21, 2010

I came across your web page yesterday to search for the problem I encountered in my Bunn leaking water from the bottom. I read many posts that were not happy with it and decided to write Bunn an email explaining mine was leaking as well.I didn't think I would get an answer but they replied to me the following morning and told me that a new one was on its way via FedEx and to to return the old one via prepaid FedEx!!!

I can not say anything but they are fantastic at customer service and of backing their product. I also believe in letting people know they meet and exceeded all my expectations when a company does something right these day. My unit was 2.5 years old and still covered by the warranty, but that was a awesome response and really proved to me they are a company I will continue to do business with and recommend. So my advise is to all the complaints I have read on this and other threads is to call Bunn first and see how they can help as I was surprised-you need the date code off the bottom of the unit. If you don't I did take someones advice off the one of treads and put a little silicone under the seal on the bottom of the top tank and it worked great. I am truly a happy Bunn owner!

James of Shelby Township, MI January 6, 2010

I have a Bunnomatic B-10 coffee maker with a 04/01/05 date on the bottom of the machine. The Coffee Maker is leaking excessive amounts of water from the water holding tank past the top "lid" which contains the heating element. The water leaked into the area containing all of the electrical connections for the heating element and the switch (directly beneath the top cover).

I am degreed engineer and as such the propensity to determine the root cause of the issue got the better of me and I then proceeded to carefully disassemble the unit. I removed the screws which retain the Lid to the top of the water reservoir. Upon inspecting the unit, I noticed that the Seal was exteremely deteriorated and broken in 2 places and also had shrunk, The broken Seal is the root cause of the water leaking into the upper housing (again where the electrical connectors are located). There is standing water in the housing and the remaining water drains down the side of the water tank onto the surface that the coffee maker is sitting.

I contacted Bunnomatic via e-mail (thru their website) and received no response (I provided both my e-mail account and my phone number). As a follow-up, on 01/06/10 I contacted Bunn via their toll free number and explained my issue. I was curtly informed that no service parts are available to resolve that issue and that they would instead offer me a discount coupon if I wished to procure another product from them. NO THANKS!!! I feel that this is an accident waiting to happen as inevitiably a short circuit will result from water being located where unsealed connectors reside.

I am EXTREMELY dissatisfied with their product (which cost me 150 to purchase) and also with their customer satisfaction/follow-up. I informed the customer assistance associate of my findings and concerns for safety and terminated the phone call. I also sent a follow-up e-mail (on 01/06/10) informing Bunn of this correspondence with consumeraffairs.com.

Charles of Eau Claire, WI January 5, 2010

I have a Bunn BTX-B Thermal Carafe Coffee Maker that leaks water from the upper water holding tank. After tanking it apart I found the area of the plastic holding tank that connects to the stainless heater has deteriorated. I called Bunn and they do not make a replacement part. It's a cheap plastic part and they don't make them.

They are sending me a repair kit but they were doubtful that it would fix it because of the extent of deterioration. The lady suggested that I google it to see how other people have fixed. So it seems to be a very common problem that they are aware of. I did find a woonderful gentleman in MN that sells an assortment of repair kits depending on how bad the deterioration is.

Water damage to things that were on the counter top next to the coffee pot, plus a 150.00 coffee maker that may be junk because they cannot supply a simple plastic water pan. This is my last Bunn coffee maker, now I can't wait until my parent's Bunn that I gave them for Christmas is junk.

DAVID of MENTOR, OH December 29, 2009

EGG ON MY FACE .I had an old Bunn home unit I gave away when we moved as I wanted a new Black colored one to match the kitchen. I loved the first one so much I bought 3, one for me one for my parents and the in laws. ALL THREE ARE LEAKING EXACTLY 2 YEARS AND OUT OF WARRENTY !. i PAYED OVER 115.00 DOLLARS PER UNIT. i BRAGED HOW GREAT THEY ARE. I am reading that there are hundreds of these problems. Bunn owes me.

Kelly of Youngstown, NY December 23, 2009

My Bunn coffee pot just began to leak in the top back of the metal cylinder just below the plastic top. I phoned the company and they are sending a repair gasket - free of charge -! I have owned this particular maker since 1999 and this is the first problem that I have had with the unit. The Bunn Company should be commended on their customer etiquette!

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2010 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.