Bunn-O-Matic

I have had 2 Bunns. They had me addicted when they promised "Fresh pot of coffee in 3 minutes". When they work, they're the best. The 1st one quit heating. My heart sank but I thought it was a fluke. Now my 2nd one is out of warranty and is pouring water from a factory premade hole in the left underside of the top. There's nothing like water pouring down on an electrical switch! I hear Cuisinart has a fast brew coffeemaker. I'm going to try them next!

I loved my Bunn coffee pot, but then it started leaking. I couldn't take it back to the store, so I got in touch with the Bunn Co. They wanted about $65, plus me paying for shipping. I thought that was too expensive, and thought they really don't care, and they don't stand behind their products, or care about us. They like all that money, and really that's a lot of money for a coffee pot. I have the thermal BT10-B for $149.00. I didn't send it back. I stopped the leak myself. They were tiny holes that was made into the pot that was leaking, so I took a hot knife, and melted it over. That was about 7 months ago. Now, it is leaking from the seals around the top of the stainless water reservoir. I can't fix that, and they won't help me. They just want more money.

Both Bunn coffee makers I have bought have started leaking and you say all you can do is have me pay $60+ if I will send them back to you for replacements. You sent me repair kits for them and when reading instructions, the kits will not work on them. I have since bought one of the new heat & release pots that don't have a reservoir. Now when you pour a cup of coffee, it spills on the counter or wherever your cup is. It looks like Bunn could improve on what they make if they want to continue to be a leader in coffee makers. Now, I have three Bunn coffee makers that aren't living up to expectations. It looks like I will have to go to another brand to get any service or satisfaction. This need to be brought to someone's attention that can help. Thank you.

The same issue as all of the hundreds of documented complaints all over the Internet; five years and my model NHB is leaking all over the counter. Bunn offers replacement for $68 plus shipping. I wish some smart lawyer would look into a class action.

My thermo fresh coffee maker is leaking all over the counter after having it a little over three years. I called them (Bunn-O-Matic) and they said there was no way to repair it and if I brought it in they would have exchanged it for $60.00.

My Bunn Model NHBX is leaking from underneath after owning it for a little over a year. This is the second Bunn unit I have owned, and the first did the same thing. I assume it is a degraded rubber gasket that is allowing the water to flow down the inside of the unit. These units cost over $100, and breaking down way too prematurely. I will need to find and purchase a more reliable and cost efficient coffee maker.

We purchased our Bunn 5 years ago and have been 100% satisfied with it until it began to leak all over the counter. We thought this was a rare incident or unfortunate luck. My daughter said she would get us a new one for a Christmas gift; however, after reading the reviews/complaints from others, I see we are not the only consumers with the problem. We will not even bother to contact the Bunn customer service offices. we will simply take our business elsewhere! Thank you to the consumers, you have provided great customer service!

Two years seems to be the consensus limit for these coffeemakers. Mine started leaking from the top. Took it apart to try to figure out the problem. Couldn't. Now, after reading these complaints from way back in 2002 until the present, I am not even going to try to deal with Bunn. Of what use is a coffee maker that leaks with every use? And why would a consumer replace it for $100 or more with one which is likely to fail within two years? This one is going in the trash and I'm getting a K-cup type maker. We have one at work and it's terrific: constant use by dozens daily and still going great after 2 years.

The Bunn GR10 started leaking from the back side of the unit but not all of the time. Finally the front power switch for the warmer would not work. Removed the water reservoir and found where the water that goes into the metal container for heating was the problem for the leaking. The plastic had degraded and was not properly sealed due to the degradation. Also due to the water leakage issue water had gotten into the warmer switch causing it to go bad. This is a safety hazard. Talking with a Bunn rep., they are big on UL rules. So they will not sell the consumer a new switch. You can send the unit in for repairs or upgrade to a new unit. This unit is a safety hazard.

My Bunn BTX-B Coffee Maker stopped heating water after two years. I called Bunn customer service and a very nice lady asked for the code date on the bottom and then told me that it was covered by warranty. They shipped me a new one with no charge, asking only that I pay the shipping to send the broken one back which I thought was reasonable. When a company takes responsibility like that, they earn my confidence. I have a new BTX-B that makes great coffee.

I bought the NHB unit in 2006. Less than 2 years later, it started to leak. I had a replacement sent from the company and returned the defective one, at my expense. A couple of years down the road and the replacement was leaking. Plus, even though the full amount of water was poured into it, it was only brewing 3/4 of a pot. I contacted Bunn, had another replacement sent and returned the other one. Again, at my expense. This one leaked twice and did the "partial pot" thing twice, the first week we had it. Bunn is out of chances with us. I will never buy another of their coffeemakers.

I had purchased my Bunn less than 2 years ago. It is leaking. I agree that it is too expensive to replace every 2 to 3 years.

My second Bunn coffee maker that cost $140.00 is leaking everywhere. I have to put cups under so it won't run all over. The first one did too, and it was not even two years old. I'm done, no more. It's too expensive to replace it every 2 years.

This is the third Bunn I have bought and just like the other two, the third one is now leaking. What do I do?

I have a four-year old BUNN GRX-B and it is leaking all over my counter! This is the third BUNN that I have owned and I had trouble with all of them. I contacted their customer service and was told that the warranty is up. If I send mine in, they can replace it for $69.07. That is hardly a good investment! I am done with BUNN.

Well, this is my third Bunn coffee maker. Everyone we had leaked out the bottom, not just a little bit but a massive amount. I love the overall coffee maker, the quickness, but it always leaks for us. It probably lasted for 2 years before it leaked.

On Monday, July 4th, I sent Bunn an e-mail that while out-of-town for 4 days, my coffee maker leaked on my countertop, causing seepage in the seam and the formica buckling. I have not even received the courtesy of a response. I have been in the retail industry for over 30 years and fully understand brand loyalty. I have even been on the buying end of appliances and a staunch advocate for Bunn, noting it as the best of the best. The performance of my own coffee maker and Bunn's lack of interest in my communication has certainly changed that. I intend to be sure everyone I know that has a Bunn is aware of the potential risk involved, and the company's lack of appropriate response. I'm no longer a 'valued customer'.

The coffeemaker my parents bought me (2011) was leaking all over the counter. The place they bought it wouldn't return it, so I had to call Bunn. The date code said it was made in 2008, but the lady at Bunn just sent me a brand new one and it works great so far (knock on wood) .

I am on my second Bunn BT10-B coffeemaker. My first started leaking from the bottom a little over a year ago. I took the fill reservoir off and found the seal was crumbling. I tried to fix it with sealant, but it wouldn't hold. I ended up throwing the coffeemaker away and buying a new one before I learned Bunn was offering seal replacement kits. Even if I had gotten the kit and fixed the leak, I would have been worried about damage to the wiring from the leak.

Recently my new Bunn started leaking from below the reservoir, just after I cleaned the coffeemaker. I took the reservoir off, and the seal was undamaged.

I called Bunn and after giving them my date code, they said they would replace the coffeemaker, and asked me to return mine (at my expense) once I got the replacement. I will, as I would like them to determine what the problem might be.

I have the coffeemaker working with a temporary fix. I smeared a liberal amount of silicon gasket grease around the seal, and the leak stopped. My best guess is the heating tank shifted slightly during the cleaning as I tilted the coffeemaker to drain the water.

I am glad to get a replacement coffeemaker as the Bunn makes great coffee. I do wish Bunn could figure out how to get the seal between the fill reservoir and heating tank to be more permanent. I do think the new silicon seal they use will last longer than the one that crumbled, but keeping a tight seal is a separate problem. It requires the heating tank to be mounted firmly and not be able to shift or settle.

This is my second Bunn coffee maker. I replaced the first one after 10 years because it leaked. Now this one is leaking and I have only had it for about 3 years. I thought I was doing something wrong and was about to buy another one. On a whim, I decided to do a keyword search to find out what I was doing wrong so I didn't do it again. Now I know that it isn't my fault, but is a fault of the coffee maker. I will not be replacing this one. I've had coffee filters and recipes ruined when they got all wet. If you add the $100.00 I spent replacing what turns out to be a flawed design coffee-maker, that amounts to around $120.00.

My stainless steel Bunn has been leaking for a long time. It is the same thing that happened with our last one and was replaced in 2005. I finally got really disgusted and called. Because it is out of warranty, I got nowhere other than buying a replacement. I'm not going to do that again as that is what we did in 2005, upgraded to the stainless steel thinking it would be better. Guess not. The counter top is getting ruined and we fear of pot burning up if the water gets too low without us realizing it.

My coffee pot tank is leaking from the bottom when I make coffee. 10 cups only give me 8 cups. The rest of the water is on my counter. I talked with authorized service and I have to purchase another one.

I am on my third Bunn-O-Matic because my previous two pots have begun to leak for the holding tank. They leak after a year or two. My new pot is doing the same thing the last one did. I am frustrated that the problem has not been fixed. I have had all my friends switch to Bunn yet the home product is noy lasting past two years and I pay a lot for one.

Bunn coffee maker is leaking just like the one that this one replaced a couple of years ago. The model number on this one is GRX-B. The company tells me they have no issues with this, but one of the people that I work with has the same coffee maker and it is doing the same thing.

Just over two years ago, my husband and I bought a GRX-B. We were very happy with it's performance. Three weeks ago, the unit began leaking hot water onto the counter top every time we made a pot of coffee. We watched carefully, and determined the water was dripping from beneath the holding tank. It was almost as if there was a small crack in the tank. We contacted Bunn-O-Matic about the problem. Since the unit is still under warranty, they are sending a replacement unit to us at their expense, asking for a return of the defective unit only after the replacement has arrived and is determined to work to our satisfaction.

In the interim, we have purchased another brand of coffeemaker in case the replacement Bunn does not work out. For the price paid when purchasing the Bunn, we really expected it to last a couple years longer. Nothing lasts forever, but when consumers believe they are purchasing quality, it would be nice if corporations would follow through by making their products out of quality materials. I believe Bunn has been learning the same lesson my grandmother taught we girls, if you intend to make something, make it to last, out of the best materials you can afford. Doing so consistently will assure return patronage.

After less than 2 years, the coffee maker is leaking all over the counter.

My Bunn coffee maker suddenly started leaking from the bottom. I called Bunn and they are sending me new one. They gave me no grief. They simply needed the date code from the bottom of the maker and instantly told me they would replace it. Great service from Bunn who make the best coffee makers in the world!

This seems to be a continuous problem with Bunn, leaking all over the counter. After taking it apart, I noticed the same issue that everyone else has noticed with the plastic deteriorating around the washer. I called Bunn and received the same response about the repair kit, so I went ahead and ordered it. Then I decided that if the top was that bad I had better look inside the tank to see if there were any issues with that. Wow! When I pulled the element out, there was the usual calcium build up but the heating element had exploded. There are bare wires showing on the element not to mention all the insulation floating around in the water. There must be a handful of crude and whatever is used in the insulation sitting on the bottom of the tank. Now I don' tknow what this is made of yet, but I am almost positive that it is not healthy or good for the body in any way. To make things better, the pickup tube sits at the bottom of the tank so the water gets filtered through all this debris one more time before making it to the pot of coffee.

Have been reading about all the leaking Bunn coffeemakers out there and no help from the Bunn company. I too asked for a gasket repair kit for my Bunn, but was told that there was none available and could buy a new one for $70 plus shipping my old one back. This is our 3rd or 4th one with the same problem. I don't think so. Why don't we all get on Facebook/Twitter and send the word about their lousy customer service and product! Maybe something will happen.

We had the Bunn BX-10. I thought the filter basket was not pushed in all the way because there was drips of coffee on the counter. The next morning, my husband had the same thing happen. So I thought it needed to be cleaned. I got the cleaning tool and inserted it into the nozzle. The area that the spray-head attaches to, cracked and broke into three pieces. What would cause this to happen? Needless to say, I had to go buy another coffee maker at over $100. I did not register that coffee maker, so if it was affected in the recall I had no idea.

I called about the coffeemaker leaking water on the counter and they had no repair kit. All they could offer was a new coffeemaker at a reduced price of $69.00. The coffeemaker should have lasted longer than it did. They must have sent us those recalled ones.

After reading reviews on this website, I thought that my date code 2003 B10-W Bunn coffee maker was a lost cause it was leaking down the back side and the bottom. Even the warmer button visibly had water in it. Since I happen to live near the Bunn distribution center, instead of having them mail me the free repair kit, I stopped in and picked it up. The customer service rep said that the repair kit fixes the problem 80-90% of the time. I am not very good with a screwdriver, yet I was able to remove the 3 screws, unsnap the arm, use the tool they provided in the kit and now my Bunn works again!

The kit is for 8 and 10 cup models. Repair directions are easy to follow. The kit number is "37091.0000 Seal kit, Universal Retail" provided free directly from Bunn. I found my "gasket" was completely crumbled. In the repair kit is a plastic piece that you pop inside out and the bottom of the piece becomes the new gasket. There is also a new washer and screw mechanism included. I am extremely satisfied with my Bunn coffee maker once again!

Add me to the list of unhappy Bunn customers. I have a B10W that I liked and bought my parents one. Both were replaced in the recall of '05. Mine started leaking and Bunn sent me a seal kit that has worked, so far. My parents unit started leaking and an e-mail and call to Bunn resulted in "You can by a replacement unit at a discount". I would have to send mine in (at my expense) along with a check for almost $70 to get another unit. I said no thanks and notified them that they had lost a customer. It seems that it would be simple to offer a replacement cold water tank and seal to consumers. This could be a relatively inexpensive fix that would prevent many coffeemakers from winding up in the landfills.

My BUNN-OMATIC coffemaker leaked water all over the counter. I called the Customer Service department and they sent me a new repair kit promptly to fix the problem. This has happened twice and each time a repair kit was promptly mailed to me (no charge). This was great service. Recently the "Keep Warm" Heater Element went bad and they would not replace it or sell me the part. They offered to repair the unit at a reasonable price if I would return it. So far, I have been unable to locate a third party vender that stocked the part.

For all of you with the leaking Bunn coffee makers, please do not discard them. Go out and buy some gasket cork that you would use for a car, cut out the size that you need and use that. You may have to replace it every couple of years but I have done my sister's and mine for several years this way. She now picks them up at yard sales just to have them on hand. I have only had 1 Bunn and the only problem I am having with it is the switch for the warming plate, the leaking water was an easy fix.

The harder your water is, the shorter the life span of your coffee maker. Bunn do make a great product, but it would just be nice if I could get replacement parts easier.

We had our Bunn coffeemaker replaced with the last recall. Like so many others, ours too is leaking on the counter. We've also loved the convenience of the Bunn, but are quite frustrated with always having water on the counter. Our coffee canister is rusting on the bottom due to the water leaking. There should be some kind of fix or recall due to this.

I have had several Bunn coffee makers over the past twenty years, and I love the convenience of fresh-brewed coffee in 3 minutes. However, the last two have leaked as reported by many, many consumers. A friend of mine has also had this experience with his last two Bunns. I, also, took it apart and everything is in good working order with the exeption of the disintegration of the plastic around the hole where fresh water enters the heated receptacle. Apparently the plastic is not heat resistant enough to withstand the constant high temperature of the unit.

I tried to get new gaskets to fix it, but was unable to locate ones of the right size and material. What a shame...the entire unit must now be discarded because of a simple design flaw. I love the Bunn coffee makers so much that I had no intention of EVER owning anything else, but after realizing how widespread this leaking problem is, I will probably not purchase another Bunn. They are too expensive compared to other coffee makers, and don't last long enough to justify the price.

Unfortunately, as with so many other products on the market today, cheap materials used in the manufacturing process result in an inferior product on the shelves. That lack of quality causes consumer dissatisfaction, loss of confidence in US-made products and excess waste in our landfills. I sincerely hope the people at Bunn take steps to resolve this problem. I, for one, would be happy to pay the price if I was getting a reliable product in return. Until then, I'm buying something else.

I have owned several Bunn coffee makers over the years and most have worked well.

This last one I bought is just JUNK. It leaks, and of course that means I never know how much coffee I am going to get from it. Sometimes 4 cups sometimes 7 and sometimes a full pot.

For 100+ dollars this is completely unacceptable. Actually, at any price this is completely unaccepatble.

Never again a Bunn on my counter, another great American product down the pipes.

Ive had my Bunn GR10 for about three or four years now with no problems. However, this morning, I started getting water on the counter and thought I had just gotten sloppy when filling the resevoir. Anyway, I took it completely apart (except tank). The plastic around the resevoir (at opening into tank) was dissolving. It crumbled when I touched it. The seals were still usable. But the real issue was the contacts where the heating coil is located on the tank; one post was detached (side post connected to thermostat) It was corroded so bad it apparently just broke away when I opened the reservior. The other (blue wire assembly) post immediately broke away with resistor still intact when I touched it.

I found out about the recall today when I went online to research it. I can only assume I didnt get the recall notice because I forgot to register the coffeemaker...live and learn.
My biggest concern is for all the individuals here talking about the leaks. Forget the sugar or whatever else is getting wet on the countertop; You could be electrocuted or a fire could result.

I worked with Bunns years ago when in the restaurant business and thought very highly of them, but now Im not so sure about their present quality. Im not sure if I should try for a replacement, reimbursement, or go back to cheap coffeemakers and forget Bunn.

My 4th BUNN coffee pot-(have one in our second home)-this is no. 2 for the trash-its leaking water every where and you only get 1/2 pot coffee with water all over counter 1st BUNN heating element stopped working I have one in garage we use on boat trips to lake erie. maybe it will work.

I am so disappointed with Bunn. I loved my other 2 Bunn's and couldn't believe that they will not stand my their product. The problem is a definite design flaw. The plastic water tank sits on the heating element and the plastic just disintegrates. A $150 coffee maker should not be junk in less than 4 years. Items on my counter were ruined from water damage.

My Bunn Coffee Maker, is the 4th one that I have owned and the same problem with each. Leaking. Leaked all over cabinet

My 5th Bunn Coffee Maker is leaking. They have all leaked after about 4 years. I love the Bunn but they are not inexpensive. I'm wondering whether to buy a new one or not.

I read about a 100 complaints about leaking Bunn coffee makers. Add mine to the long list. Four years is way too soon for a $150 coffee maker to be junk. I sent it in for the recall. It came back working fine but now it leaks all over the counter. I'm going to call the company and demand another recall. Everyone should do likewise.

My Bunn is leaking and I will be taking it back to Wal-Mart. I will let you all know how they treat this situation.

I had a Bunn-O-Matic with the carafe a few years ago and got a recall notice and they replaced the whole unit. This unit started leaking all over the counter! My husband took it apart several times and said the gasket at the top of the water reserve was the problem. I went on their website to try to order another one but they don't sell any. This is a real pain in the butt and a hazard! Obviously, the company is aware of this issue and has not tried to solve the problem or sent out any recalls on this matter - what is the deal with that? I'm very disappointed with this company as I do like the unit itself, other than having to wipe up water and worry about where the water is going every morning and what it is going to affect.

This is my second machine. I threw away the first one, got another one. After one year it's doing the same thing. It leaks all the time from the bottom. My counter top has warped from the leaking.

I have used a Bunn Coffeemaker for years. When the toggle switch went bad recently, I opened my 2-year-old Christmas present from my daughter which I've seen no need to use as my old one was working fine. When I poured in the water to the bunn filter, it ran over and grounded and water went all over the counter. It is the kind with the white switch that pushes down when you close the lid to start brewing coffee. I am so disappointed, as I have always had such good coffee with my old coffeemaker.

I have two Bunn coffee makers, both leak from the top down. I have tried to repair, but no luck. I cannot buy replacement parts from Bunn. Simple problem to fix if I could replace the part. Why should someone have to pay $150 for a new coffee maker when a simple part will repair the problem? Perhaps, if we stop buying the product, parts will become available.

When I call Bunn. I spoke to a lady I didn't write down the name. She told me that they didn't make a replacement part. I have been buying Bunn Coffee Maker since 1980`s and everyone of them started leaking at bottom of the top. I was blaming it on hard water, but I installed a water softener onto the house water line and this one started leaking in the same place. I have counter top water damage.

The Bunn-O-Matic coffeemaker is leaking from the bottom and getting worse. It goes all over the counter, down the sides, etc. We have to put a towel under it! It's not what we want to do.

I purchased my 8th Bunn coffee maker over the years. My experience has been good except the current on has developed a leak. It is about six months old and I am afraid of a short as it is leaking from the inside. I am greatly disappointed in my recent Bunn purchase as I have used them at home and in my restaurant business since 1972. What a disappointment after all these years to find one of their products is not up to the standard I have learned to expect for decades.

I purchased a Bunn model BTX-B in November 2009. It started leaking on top of the tank at the rear in December. I got an exchange/replacement on 2-16-2010. It started leaking from the exact same location on 3-13-2010. This thing is a piece of junk, in my honest opinion. I'm going to try to get my money back.

My coffee maker started leaking water on my counter top after about a year. It looks like there is no easy fix. Coffee is the best but the leak is a hassle.

Certainly no problem with the store just the product. On my second BUNN coffee maker and again this one is leaking. Sent for the gasket kit but repair unsuccessful. Now really leaking.

Oh my goodness! Our coffee maker has been leaking and I have been blaming my husband for not pouring the water in right! But the other day I saw as it dripped out! We had an older Bunn for many years that is why we got another. It was worth the extra money but not this one! I'll wait the extra 3 minutes that other coffee makers take it. Bunn is not going to fix it. I didn't contact Bunn yet after reading all the complaints but I am.

It has been leaking, leaking, leaking from the top, the third Bunn in less than 3 years with this problem. I fill up the reservoir and half leaks onto the counter and the other half coffee. It seems dangerous to me and very frustrating! I will not invest in Bunn's any more until they resolve their "seal" problem.

I came across your webpage yesterday to search for the problem I encountered in my Bunn leaking water from the bottom. I read many posts that were not happy with it and decided to write Bunn an email explaining mine was leaking as well. I didn't think I would get an answer but they replied to me the following morning and told me that a new one was on its way via FedEx and to to return the old one via prepaid FedEx!

I cannot say anything but they are fantastic at customer service and of backing their product. I also believe in letting people know they meet and exceeded all my expectations when a company does something right these days. My unit was 2.5 years old and still covered by the warranty, but that was a awesome response and really proved to me they are a company I will continue to do business with and recommend. So my advise is to all the complaints I have read on this and other threads is to call Bunn first and see how they can help as I was surprised, you need the date code off the bottom of the unit. If you don't I did take someones advice off one of the treads and put a little silicone under the seal on the bottom of the top tank and it worked great. I am truly a happy Bunn owner!

I have a Bunnomatic B-10 coffee maker with an April 1st 2005 date on the bottom of the machine. The Coffee Maker is leaking excessive amounts of water from the water holding tank past the top lid which contains the heating element. The water leaked into the area containing all of the electrical connections for the heating element and the switch (directly beneath the top cover).

I have a degree as an engineer and as such the propensity to determine the root cause of the issue got the better of me and I then proceeded to carefully disassemble the unit. I removed the screws which retain the lid to the top of the water reservoir. Upon inspecting the unit, I noticed that the seal was extremely deteriorated and broken in two places and also had shrunk. The broken seal is the root cause of the water leaking into the upper housing (again where the electrical connectors are located). There is standing water in the housing and the remaining water drains down the side of the water tank onto the surface that the coffee maker is sitting.

I contacted Bunnomatic via e-mail through their website and received no response. I provided both my e-mail account and my phone number. As a follow-up on January 6th 2010, I contacted Bunn via their toll-free number and explained my issue. I was curtly informed that no service parts are available to resolve that issue and that they would instead offer me a discount coupon if I wished to procure another product from them. No thanks! I feel that this is an accident waiting to happen as inevitably a short-circuit will result from water being located where unsealed connectors reside.

I am extremely dissatisfied with their product which cost me $150 to purchase and also with their customer satisfaction/follow-up. I informed the customer assistance associate of my findings and concerns for safety and terminated the phone call. I also sent a follow-up e-mail on January 6th 2010 informing Bunn of this correspondence with consumeraffairs.com.

The economic losses which resulted were the loss of the coffee maker ($150), a damaged counter top (estimated at $500), a damaged back splash (estimated at $200), and removal of black mold which formed as a result of the water leaking. I am only thankful that the coffee maker is plugged into a GFCI (Ground Fault Circuit Interrupt) outlet and that the unit did not short-circuit and catch fire.

I have a Bunn BTX-B Thermal Carafe Coffee Maker that leaks water from the upper water holding tank. After taking it apart, I found the area of the plastic holding tank that connects to the stainless heater has deteriorated. I called Bunn and they do not make a replacement part. It's a cheap plastic part and they don't make them.

They are sending me a repair kit but they were doubtful that it would fix it because of the extent of deterioration. The lady suggested that I google it to see how other people have fixed it. So it seems to be a very common problem that they are aware of. I did find a wonderful gentleman in MN that sells an assortment of repair kits depending on how bad the deterioration is.

There is a water damage to things that were on the counter top next to the coffee pot, plus a $150.00 coffee maker that may be junk because they cannot supply a simple plastic water pan. This is my last Bunn coffee maker, now I can't wait until my parent's Bunn that I gave them for Christmas is junk.

EGG ON MY FACE .I had an old Bunn home unit I gave away when we moved as I wanted a new Black colored one to match the kitchen. I loved the first one so much I bought 3, one for me one for my parents and the in laws. ALL THREE ARE LEAKING EXACTLY 2 YEARS AND OUT OF WARRENTY !. i PAYED OVER $115.00 DOLLARS PER UNIT. i BRAGED HOW GREAT THEY ARE. I am reading that there are hundreds of these problems. Bunn owes me.

My Bunn coffee pot just began to leak in the top back of the metal cylinder just below the plastic top. I phoned the company and they are sending a repair gasket - free of charge -! I have owned this particular maker since 1999 and this is the first problem that I have had with the unit. The Bunn Company should be commended on their customer etiquette!

I sent my Bunn B-10B coffee maker in for the recall in 2005/2006 recall. The company sent me a BX-B as replacement. I have had no problems with it until it started leaking water. It leaks water all over the countertop. It will even end up in the floor. I will have a puddle of water on the countertop and the floor. I worry about someone in my house falling due to the puddle of water on the floor. I am worried about the water leaking and the electrity mix.

I purchased a bunn coffee maker 2 years ago thinking this was THE BEST coffee maker. My Mom gave me xmas money and I thought I would for once splurge on myself and purchase a Bunn Coffee maker since I love coffee and the morning is my only quiet time of my busy day. I am so disappointed in this product!!! It leaks at the back at the top of the tank. By the time I figured out the problem I had so much water on my counter I had to throw several things away. I can't afford to buy a Bunn product if they only last 2 years. I guess I'll go back to purchasing a thiry dollar coffee maker, at least I know I'll get 5 or more years out of it. The company of this product need to disclose this problem to the public! This seems very decieving!

Bunn still does not make a replacement part, and in my search on the web for a part, I find this is a very common problem, and has been for years and years. Bunn want us to throw away 2-5 year old $200 coffee makers and buy new ones. They do not seem to want to fix the problem. They will never get my business or business from our 3 restaurants again.

I, too, have been a big Bunn fan and coffee pot owner for many, many years. We have owned 4 or 5 of them over the years. But the latest one started leaking via the two small holes just to the rear of the coffee basket on each side. We called the company. They accused us of doing something wrong, but since it was under warranty they said they would "be nice" and replace it.

And now, after only a few months, it too is leaking. I decided to look into it myself. What I found was that the leaking was at the plastic/rubber seal between the top of the metal holding tank and the plastic entry pan. (This was a different design compared to older units.) The seal is not good enough to keep it from leaking. I used a non-toxic sealer to seal the joint and it solved the problem....for a while. It is now leaking again.

So, I do think that it is the heat from the holding tank that is deteriorating the plastic/sealing materials. I will be looking for another brand of coffee maker. Bunn does not appear to be concerned enough to fix the issue. Damage to counter and cabinets due to water leakage.

Engineer

Our Bunn Coof Maker GRX began leaking after only a couple of years use. We researched parts and repair and ordered new washers that connects the plastic water-fill resovoir tank to the metal heating tank.

After about three times replacing the washers, the bottom part of the resovoir tank is the problem. It has deteriored due to heat prematurely.

To my knowledge this simple plastic piece is not available. If so, this is poor design and poor effort on behalf of a company that would suggest they have a quality product.

If I can't get this part, Bunn will have lost my business.

we are a family who have purchased the bunn coffee pot three times in the past 10 years each pot has leaked and created problems. We have to look at the expense of a coffee pot having the average life of 3 years and going back to spend another $200+ on a pot. I will be getting off the roller coaster coffee pot buying plan that bunn has.

on either side of the metal tank. I might get a 1/2 pot out of 12 cups by the time it makes. We have cleaned it and we have turned it off and cleaned it out and reset the system back up. Neither one does any good. I trully love my coffee pot. No one drinks coffee like my family. I am trully disappointed in Bunn. I was going to contact Bunn, but after reading all the complaints about the leaks on the Bunn coffee pots, I feel it would do no good. I guess I will throw it away.

the bunn metal parts,tank, tubing will last a very long time. the plastic fill resovoir which channels water into the heating tank is the weak link. the recessed area sits on top of the tank which stays hot,deterioates the plastic, starts leaking. i resealed mine several years back and was ok for several years afterward. now plastic on top of tank completely gone,only sides of recess left, have resealed with silicone sealer. hope it will last a while longer.just need a new upper fill tank to be good as new

I have a Bunn Coffemaker that is approximately 8 years old. The pot has worked beautifully until a few months ago when it started leaking. The leak is so bad it covers my counter top. We do turn the pot off if we are going to be gone several days; otherwise it stays on all the time. The heating system works beautiful. I guess from reading the other complaints about the leakage problem, and the age of mine, I need to purchase a new pot! I do agree with others, the Bunn coffee maker is an expensive item. Perhaps the Bunn company should try to rectify this problem since it appears to be a problem that many customers are having.

Then Bunn had the gall to tell me that 5yrs was an acceptable life span for my brewer - see email I rec'd from bunn below - this is actually from bunn - you just can't make this up

"Tom, I'm sorry you are not happy with the resolution offered. As the manufacturer we work from the suggested retail price, which is nearly $190.00 with your state tax included. We have no control over what other retailers sell our products for. Concerning your machine, I'm not sure at what point your original brewer was replaced/repaired, but the unit you have now is approaching 5 years from the date of manufacture. Even at a $150 purchase price that works out to about 8 cents a day over 5 years. Considering the nature of the usage I personally consider that acceptable."

We will not buy a Bunn product again. Very disappointed and now wary of the fact it could even start an electrical fire. Don't buy a Bunn. Do your research and spend your money with another company.

I have used Bunn coffee makers for many years. If your Bunn is leaking, you most likey turned it off or had a prolonged power failure. You need to reset it. Unplug and empty all water. Leave unplug until told to plug in. Place basket into slot. Fill decanter or pot with water and pour into internal tank. Put pot onto burner area. Wait 3 minutes. Once more fill the decanter or pot and pour into internal tank. Place pot onto burner area. Wait until water flow into pot stops. Pour this excess water out. Now plug in the brewer. Press the bottom vacation switch l to turn on.(o to turn off). Wait 15 minutes for the internal tank water to heat up before using first time.

Had our Bunn for 2 years; use it every day; turn it off when on vacation. It now leaks water all over the counter - I wipe it up and a few minutes later another water puddle; sometimes so much it spills onto the floor. Now it's a guessing game if I will get a full pot of coffee in the morning or if the coffee pot will overflow. I should have stuck with my $20 Mr. Coffee pot.

I just wanted to add my complaint about the Bunn coffee maker leaking. I have had mine for several years and it had been great up until the last 2 months. It is leaking from underneath as the coffee is going into the decanter. I will be exploring other brands to replace it with.

My Bunn coffee maker leaks water all over the counter and eventually on the floor. It was an expensive product and supposed to be top of the line....certainly dissapointing!!!

Bunn has a big problem with their products leaking water. I have owned 2 previously that leaked after a couple of years. My mother has one right now that leaks very badly and she has had it 2 years. Don't they care? You used to be able to buy the replacement parts but now with an excuse of keeping their UL rating they stopped selling the individual the repair parts. Some one needs to do something!

These coffeemakers are not cheap. They are among the more expensive machines. The cost of replacing it time after time, and after just a couple years is prohibitive.

A few years ago Bunn had a recall on their coffee maker. I put the part on that they needed to prevent fire or something along that line. I now have a water leak. I noticed the other complaints coming from consumers and wanted to report mine. A friend also is having the same problem, and contacted Bunn-O-Matic. They told her they would replace the coffee maker for $67.00 (I believe that is the correct amount). My question is if everyone is having this problem, why is Bunn-O-Matic not being held responsible for their product? I am going to look elsewhere if they cannot stand behind their product.

I have been a loyal Bunn fan for more than 20 years . A few years back there was a recall on the model that I owned. So my daughter went on-line to help me get it replaced. I decided to upgrade to a better model and paid half price for doind=g so. After about a year it began to leak. Leaking so bad at this point I cant even read the serial numbert on the bottom of it. I have contacted Bunn and hopefully have goood results from doing so. All though from one of their sites it doesnt look promising. If they cannot stand behind their product and do what is right I will be looking for a company that will. And will no longer recommmend them to friends, or family. Instead I will be sure to tell them exactly what kind of product and support they will get for their hard earned cash!

Okay, I had a Bunn coffee maker that was as old as the hills and it worked GREAT for well over 15 years. My friend loved it so much, that I decided to give that one to her and get a brand new one, just because. And it was on ME. My new Bunn, a PourOmatic, was [bad]. Gone was the quality that I had in my old one.

This "new" one started leaking in less than a year, and twice I rigged a new seal on it to get it to stop leaking. Had to. Bunn couldn't do anything about it. Now it is leaking again.

I had been one of Bunn coffee machines greatest fans and recommended them to EVERYONE! Now, on the other hand, I will be choosing a new brand that does not have SO many issues and one that has excellent customer service. Bunn, shame on you for trying to pass off cheap [product] to your loyal fans.

think I will consider another brand if this one starts leaking. In the meantime what can we do about my dughter's Bunn to get it repaired?

I bought my first Bunn coffee maker in the early 90's. It lasted for over 15 years. I thought it was a great coffee pot and well worth the $100 price tag. My kids decided I needed a new one as mine occasionally leaked. So, for Christmas 2007 they bought me a new one. It can take anywhere from 30 minutes to an hour to get a pot of coffee. And, it is a crap shoot whether you get a 1/2 pot or a full pot. This company has really gone down hill and should get out of the business. You are better off buying a $10 cheap coffee maker knowing it won't last long. Ha!

I have bought three bunn coffee makers In the last week one from maijer store in findly ohio and two from lowes. thay all do the same thing. thay leek all over the counter and coffee grounds go into the pot and all over the counter. my wife loves the coffee maker but if cant get us one that works we will be forst to go with anuther brand and I will make sure I post a bad revew on every web site I can find

This is our 4th and final Bunn coffee maker. See all of the above complaints and we have experienced the same problems with our last one. Water leaking all over with each use, a full pot into the tank and a 1/2 pot out because the rest has leaked all over my counter top. I found out by contacting the Bunn website that this pot is also a fire hazard...no knowledge of this prior to contacting them about the leakage. Bunn does not seem concerned about customer satisfaction and appears to be getting away with selling a sub-standard product for the past few years.I am wondering if they will be the next business to fail due to charging customers for a product that does not perform as advertised.

Water leakage with each use...not notified about the recall and associated fire hazard with this pot.

My Bunn 10 Cup coffee maker caught on fire at my office earlier today--there is considerable smoke damage and we've lost a microwave oven and blender as well as a kitchen counter--I wondered if there had been any recalls on the product--the insurance company wants to look at the machine.

Not sure about the total damage but will know more next week when adjusters, clean up people, and electricians come to office

The Bunn coffee maker that i recently purchased does not perform as it should. It takes up to 5 minutes to make a pot of coffee and frequently it does not make the amount of coffee that it should have.

Went to brew a pot of coffee and it was stone cold!

The storage compartment that keeps the hot water was cold,my Bunn is only a year old!!!

Coffee is bruing but it is coming out cold. I have had my bunn for only one year.

I have used the home model of Bunn coffee machines for years.I like them because they are fast. Problems of leaking after a couple years is common. As a DIY person, I have taken them apart and fixed them several times. I have had them completely apart before and the leaking that I have seen is not really a safety issue as much as just a nuisance. Bunn has every safety device probably available to protect users against shock or fire. I have fixed several of them in a temp way but there is a permanent fix that the factory could do.It would be simple and not very expensive to give years of life to one of these machines without leaks.

The companies wont send fixes to the public as it would be a liability issue to them. The fixes I see could easily be designed into the new pots to prevent them from leaking without raising the cost of the coffee makers. Great machines are worth simple design changes to make them greater better. I am not sure I will buy another at the price they are now and knowing it will be leaking soon.

The pot leaks only cause a nuisance and stains no real dollar cost to me.

A year or so ago our coffee mar, a BUNN model GR10W was recalled because of an electrical problem. They sent me a part to fix it, it did not. The Coffee Maker shorted out and started smoking on FEB. 14th, 2009. I called BUNN on FEB 23rd 2009. They said to return it to BUNN at my expense and they will EVALUATE the machine and will repair it or replace it. ( He also noted that it was out of warranty.)

Had to replace the machine as waiting for return to Bunn to evaluate is not satisfactory. Cost $100.00 +

This is probably our 4th bunn coffee maker.We have had the same problem with all of them,they start to leak!!! Its always after a year or so.I thought with the first couple it was from using hard water,but we have a water softner,and it hasn't helped.I can't believe with the price you pay they apparently are poorly made.I wish I had looked up all the complaints on them sooner,but then I didn't have a computer till the last year.We bought our first one around 1987,and our Very Last one a few years ago!!

Our last two cost over $100.00,My husband is retired now,and we cannot afford to spend that on another one.I can;t believe stores are still selling themafter all the complaints I have read about.Shame on them!!

This is in response to my earlier post complaining about my recalled/leaking coffee maker. Bunn sent me the return box for the recalled (leaking) coffee maker. They took their time but finally after Christmas they sent me new coffee maker. It may be a refurbished one but it did not say that on the machine that I could find. It included all paperwork, decanter, and basket which I was not supposed to include in the return. Fortunately for me I could not find the kind of coffee maker I wanted for Christmas so I did not buy one. I'm glad I waited! I only hope this Bunn coffee maker works better and lasts longer than the first! I have enjoyed having a Bunn in the past. If for any reason I have problems with this machine, I'll be posting my complaint with this as well but so far I'm happy with the replacement and the no cost shipping to get a new machine.

Like many others my Bunn is leaking water and only fills 1/2 pot. I took it apart and found the source of the leak being the new water holding reservior tank at the washer under the fill port. Of course you can not get replacement parts to fix it! Leaks on counter and floor.

My Bunn coffee maker is leaking from the bottom and never fills up the pot at any given time. I have cleaned and cleaned up the pot every way possible and it still leaks. Please advise me how to get this repaired or replaced. This was a very expensive item, but I thought they were the best on the market

Water has leaked behind my appliances and behind my tile counter tops and I am now replacing my counter tops.

I unfortunatly join the rest with a leaky Bunn coffee maker. My significant other loves coffee and I wanted to impress her with the most expensive coffee maker in the store not to mention the comercial reputation of the Bunn coffee makers. It took less than a month for the coffee maker to start leaking water everywhere. I tried to return it to the store but they said I had to deal with Bunn. Because it was a gift, the reciept could not be found so I assume I have no recourse with Bunn. I can't express how dissapointed I am and embarassed I supplied a leak machine as a gift. ugh!

To whom it may concern I am writing to you because I am in the process of looking for a new coffee maker; I like your product because of its fast ability to produce coffee, but after 3 of your products leaking out the back, always needing a towel behind the pot to catch the water, I will be looking for another brand. I hope the consumer complaints do not go unnoticed because your coffee pots offer a good idea but I think after owning 3 of them I can clearly say something is not working and you have a problem, Thank you an annoyed customer

NHBX 140308

Our Bunn began to leak water. I was going to throw it away and read on line about others who had the same problem. I called the number and got the replacement parts to change. However, the coffee maker leaks even more. We decided it was best to place the coffee maker in the sink then let it leak and just add extra water while it was brewing to get enough water to make the pot. I read again and discovered it is recalled. That's when I learned the leaking is not covered in the recall. So I chose the first option for Bunn to send me a box/lable to send it back to the for them to replace the electrical thing and test it. I guess they will discover how bad it leaks. I do not want another BUNN coffee maker. I was going to throw it away anyway. They can test it, send it back. I have a Gevalia that I'll use until Christmas when I'm sure I'll get another coffee maker. And again, I'l not be asking for a BUNN!

The guy I spoke with was very nice even though he had a hard time understanding my address. I can only hope that in 7-10 days I'll get the return box for them to fix the coffee maker.

We purchased our first Bunn Coffee maker in the mid 1990's and it worked wonderfully for years. I cleaned it regularly, and it was always trustworthy. It saw us through confirmations, graduations and funerals. Somehow when we moved in 2005, the cover where you pour the water in got broken off.

I decided that after so many years of fine service, I would retire the old Bunn and purchase a brand spankin' new one. Wow! The workmanship has really declined!!! Less than a year into my new Bunn it started to leak from under the unit. I, like many others thought I was spilling, but soon realized it was the unit. I called the company, shipped back my unit (bought a cheap Mr. You Know Who to get us through), and waited for my Bunn. Finally, it arrived. I followed all directions again, thinking maybe I did something wrong with the one I sent back. This time only a few weeks passed, and it started leaking AGAIN. I think I got a rebuilt used machine, which would have been fine... IF IT WORKED PROPERLY!!!! This made me very ANGRY!!!

I went back to Mr. You Know Who... (He may not make coffee in 3 minutes, but I don't have to clean up after him!) After a few months, I cooled down and went and bought yet another Bunn.... (I am a stubborn, faithful, now stupid, consumer.) This last week, I made a pot of coffee and there was water all over the counter. I thought I spilled.... There is water on the counter as I type this..... I know I didn't spill because I just cleaned it up... again! I don't know about the rest of you Bunn Coffee Maker owners, $100 is A LOT of money to me. I'm pretty sure I won't be wasting my money that way again! I don't want to send it back, just to receive another piece of junk... I am so disappointed!

I just want the Bunn Coffee Maker company to know their workmanship has failed and I will not be a customer anymore, nor will I promote their product. It just costs too much for so little.

We purchased an expensive 10 cup coffee maker and it consistantly leaks water all over the cabinet. I e-mailed Bunn about this but got no response. I was afraid it was going to cause a fire so we trashed it.

a $100 coffee maker down the drain

I recieved a new Bunn replacement for half the cost and now the electric element is not working it (sometimes it does and sometimes not) hanging on to it watching for a recall to be issued, model GR10-B code date 160306.

people when these things stop working do not throw away. i held on to 2 bunn makers for 2 yrs for the recalls to come out and they finally did.

element seems to have shorted out. costs alot of money to replace these. I always buy these at lowes

our Bunnomatic coffee maker started leaking water from under water holding tank. took a week to realize that it was accually the coffee maker and not me spilling water, which i was blamed for many mornings. now this b-10 coffee maker leaks so bad, only half the water is made into coffee. i have to put bath towels around the maker, and add more water to get enough coffee into the pot. i just found out there is a recall, did i forget to register, no i dont think so. why wasnt i informed of this, also other peoples makers starting on fire, scarry, and i thought leaking water was bad. maybe i cab get parts, took apart, all i need is the water holding tank. this has melted where it attaches to hot water heater tank. i am verry grumpy with little or no coffee in the morning.

While making a pot of coffee my pot leaks water out the bottom. We get water all over the counter

Counter top swelled at joint might need replacement top because of leak.

While making a pot of coffee my pot leaks water out the bottom. We get water all over the counter

Counter top swelled at joint might need replacement top because of leak.

I've purchased 2 Bunn coffee makers with the heated water reservoir over the past 4 years. The first one developed a leak after pouring water into the holding tank. I thought it was from age and bought a new one about a year and a half ago. This week this Bunn is also leaking water from the reservoir tank.

my bunn coffee maker is leaking water from under neath every single time we make coffee. It is getting the power cord wet and there is really no indication as to why or where the water is coming from.

I would like to get this resolved before something does occur

My Bunn coffee maker leaks water from under the coffee maker. Does it need to be unplugged, or what? It has been doing it for sometime, I just thought I had filled it with too much water, but that doesn't seem like the case. I need to know what to do, I like the Bunn coffee maker, but don't want to buy another one if this is the norm.

No damage that I know, am just afraid of all the wetness under the coffee maker. What should I do?

I have not talked with anyone about the coffee maker. I would just like to know why after a couple years it starts to leak from the bottom and get water all over the kitchen counter. Is there a gasket that goes bad? Can it be fixed? The coffee makers are very expensive this day and time and I really like the Bunn coffee maker, but it cost to much to replace it every other year.

BUNN COFFEE MAKER LEAKS WATER. Could this cause an electric short or a fire? If electric short, this could mean property damage or death.

On August 24th about 1:00 p.m. I brewed a pot of coffee in our Bunn coffeemaker. I poured myself a cup and went and sat down in the living room. About 5 minutes later my daughter, who was in the kitchen yelled that it smelled like something burning. I got up and went to the kitchen thinking it was the dirty oven, since it too was on. As I got to the kitchen entry, flames about 3 - 4 inches high started shooting out of the top of the coffeemaker. Of course we screamed. I ran over to the coffeemaker, unplugged it, (actually I unplugged the coffee grinder, too frightened to think straight), and started to blow on it as my daughter went for the fire extinguisher. Fortunately I was able to put it out just by blowing on it.

I then carried it out to the table on the deck. It now has about a 3 inch diameter hole in the top and melted plastic inside it. I knew it wasn't because of anything I had done. I merely made the coffee same as always. So I decided to get online and see if there have been any recalls on Bunns. Sure enough there had, and it included our model. I called the number given at their website. I talked to a nice girl who seemed sympathetic. She said that they had only had 33 incidents, well 34 now, and she didn't know of any actually catching fire, only smoking.

So she told me the three recall otions, they send me parts to fix it, I send in my coffee maker and they fix it, or they give me a coupon for 50% off a new one. She agreed with me that none of those options really pertained to this incident, so she was going to pass the info along and someone else would get a hold of me in the next couple hours. She gave me a phone number in case I didn't hear back from anyone. It turned out to be the same number I had already called. After an hour or so I was replaying our conversation and realized she didn't even get my name or number. I was so distraught over the whole fire incident that I never thought of it either.

So I called back and talked to someone named Jann, who told me that Erv B,(not exactly sure on first name), handled such claims and he's gone for the day. This was about 3:30- 4:00. She said that she'd put me through to his voice mail. I left him a message briefly explaining what happened and asked him to contact me as soon as possible. It is now 2:15 p.m. on August 25th, and I still haven't heard from anyone at Bunn. I can't help but keep thinking how serious this would have been if it had happened next week after I go back to work. When I get up early and start a pot of coffee while getting ready for work, and no ones in the kitchen to monitor the electrical appliances. I feel very lucky, and Bunn should feel lucky too.

The second recall of several groups of these coffeemakers has just been released. They are a fire hazard under the right circumstances. See http://www.consumeraffairs.com/recalls04/2006/bunn_o_matic.html

When the first recall happened, I checked my coffeemaker per the recall and sure enough it was one of the units. I went to their recall website: https://www.regcen2.com/ and went through all the steps. After entering all my information about me and my coffeemaker, I discover that Bunn is not really interested in taking care of their customers. I was given two options, which I will try to recall as clearly as I can. The first was to inform them that I wanted them to repair my coffeemaker, and they would ship me a post-paid box to return my coffeemaker to them for repair. Repair time was expected to take 6 to 8 weeks, if I recall correctly.

The second option was to purchase a new unit from them at a discounted price, which I believe was between $50 - $75. The original cost of the unit was $100. For this option I was expected to fork over the cash AND send in my old coffeemaker. I bought the Bunn (and I suspect most others did the same) because I am a large consumer of coffee. The Bunn provides quality coffee in a short time, faster than other makers because of the reservoir of hot water it keeps (which was the root of the recall, BTW).

Through their Recall process, Bunn captures all the information it needs to defend itself against a lawsuit FIRST, THEN it informs the consumer of the options, neither of which should sit well with ANY coffee drinker, much less a prolific one. If BOTH of their options involve sending my coffeemaker to them, what am I supposed to do for coffee in the meantime?

So now I have two options, both of which are unpalatable to me, but Bunn has ALL MY INFORMATION to include Name, Address, Email Address, Daytime Phone Number, and Make, Model and Serial Number of my defective coffeemaker. They have essentially cornered me legally, as I now cannot say I didn't know of the recall, and in order to gain satisfaction through their recall process, I must DO WITHOUT their product for a lengthy period of time! Nobody wants to be without a coffeemaker, especially consumers who spend extra for a high-end coffeemaker such as the Bunn. In my opinion, Bunn is just covering their butt legally. It may be time for us to but another coffeemaker, but this time NOT a Bunn.

They have recalled coffee makers and will repair (Free) or replace (for a reduced price) your coffee maker that they made defective. BUT--- You must send you old unit back BEFORE they will ship you a new unit. I gave them a credit card number but they want the unit sent back FIRST-- puttng me without a coffeemaker until they decide to send a new one! This seems like an attempt to get us to buy another coffeemaker that will end up in the closet after the new on arrives. It seem that the problem would better be handled, as reputable companies do, by charging the full amount of the new coffeemaker to the card and simply refunding the difference when they receive the old one back. They say that they will not budge from their policy!

I am being robbed by Bunn!!!

I have a BUnn coffee maker that leaked water into electrical area of coffee maker,I emailed Bunn with safety concern,they sent me a repair kit,it seems to me a known condition/hidden type recall? Sent me kit at no charge but Ed Palen stated codition is considered normal wear and tear,I disagree and feel plastic in effected area can't sustain normal 24 hour heat as coffee maker was designed.

Water leaking into chamber where electrical wiring is,contact with water and human contact with water running over countertop could cause electrical shocks to consumer.