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Bunn-O-Matic

Thomas of Wichita, KS November 3, 2009

My expensive bunn started leaking - less than 5yrs old - Bunn told me it was not repairable but would exchange it for 104. (with out a new carafe and grounds basket) the price was outrageous since they were available on Amazon complete with free shipping for 113. I thought it was terrible that something that was supposed to be a high quality product would fail in less than 5 years and told them so.

Then Bunn had the gall to tell me that 5yrs was an acceptable life span for my brewer - see email I rec'd from bunn below - this is actually from bunn - you just can't make this up

"Tom, I'm sorry you are not happy with the resolution offered. As the manufacturer we work from the suggested retail price, which is nearly 190.00 with your state tax included. We have no control over what other retailers sell our products for. Concerning your machine, I'm not sure at what point your original brewer was replaced/repaired, but the unit you have now is approaching 5 years from the date of manufacture. Even at a 150 purchase price that works out to about 8 cents a day over 5 years. Considering the nature of the usage I personally consider that acceptable."

Tami of Olsburg, KS October 29, 2009

I too am having the same problems that it seems everyone is having with the Bunn Coffee Maker. I was very excited last year to receive a Bunn for Christmas, and have enjoyed many cups of delicious coffee, BUT I am tired of cleaning water up from my counter and floor. I yelled at my husband many times (poor guy) for spilling water and finally had to apologize after realizing it is just a poorly made product.

We will not buy a Bunn product again. Very disappointed and now wary of the fact it could even start an electrical fire. Don't buy a Bunn. Do your research and spend your money with another company.

Shelia of jacksonville, AL October 29, 2009

I have used Bunn coffee makers for many years. If your Bunn is leaking, you most likey turned it off or had a prolonged power failure. You need to reset it. Unplug and empty all water. Leave unplug until told to plug in. Place basket into slot. Fill decanter or pot with water and pour into internal tank. Put pot onto burner area. Wait 3 minutes. Once more fill the decanter or pot and pour into internal tank. Place pot onto burner area. Wait until water flow into pot stops. Pour this excess water out. Now plug in the brewer. Press the bottom vacation switch l to turn on.(o to turn off). Wait 15 minutes for the internal tank water to heat up before using first time.

Terri of Quakertown, PA October 28, 2009

Had our Bunn for 2 years; use it every day; turn it off when on vacation. It now leaks water all over the counter - I wipe it up and a few minutes later another water puddle; sometimes so much it spills onto the floor. Now it's a guessing game if I will get a full pot of coffee in the morning or if the coffee pot will overflow. I should have stuck with my 20 Mr. Coffee pot.

P of MInocqua, WI October 18, 2009

I just wanted to add my complaint about the Bunn coffee maker leaking. I have had mine for several years and it had been great up until the last 2 months. It is leaking from underneath as the coffee is going into the decanter. I will be exploring other brands to replace it with.

marky of Sumas, WA October 2, 2009

My Bunn coffee maker leaks water all over the counter and eventually on the floor. It was an expensive product and supposed to be top of the line....certainly dissapointing!!!

Rick of Plymouth, OH September 14, 2009

Bunn has a big problem with their products leaking water. I have owned 2 previously that leaked after a couple of years. My mother has one right now that leaks very badly and she has had it 2 years. Don't they care? You used to be able to buy the replacement parts but now with an excuse of keeping their UL rating they stopped selling the individual the repair parts. Some one needs to do something!

Sheryl of Blanchard, ID September 12, 2009

This is our third or fourth Bunn Coffeemaker that leaks. Wonderful coffee, but leaks water all over the counter. Bunn needs to deal with this problem since its apparent I am not the only one experiencing this problem. I would almost bet they are not made in the USA any longer.

These coffeemakers are not cheap. They are among the more expensive machines. The cost of replacing it time after time, and after just a couple years is prohibitive.

Debra of Hardinsburg, KY September 2, 2009

A few years ago Bunn had a recall on their coffee maker. I put the part on that they needed to prevent fire or something along that line. I now have a water leak. I noticed the other complaints coming from consumers and wanted to report mine. A friend also is having the same problem, and contacted Bunn-O-Matic. They told her they would replace the coffee maker for 67.00 (I believe that is the correct amount). My question is if everyone is having this problem, why is Bunn-O-Matic not being held responsible for their product? I am going to look elsewhere if they cannot stand behind their product.

William of Creston, IL August 4, 2009

I have been a loyal Bunn fan for more than 20 years . A few years back there was a recall on the model that I owned. So my daughter went on-line to help me get it replaced. I decided to upgrade to a better model and paid half price for doind=g so. After about a year it began to leak. Leaking so bad at this point I cant even read the serial numbert on the bottom of it. I have contacted Bunn and hopefully have goood results from doing so. All though from one of their sites it doesnt look promising. If they cannot stand behind their product and do what is right I will be looking for a company that will. And will no longer recommmend them to friends, or family. Instead I will be sure to tell them exactly what kind of product and support they will get for their hard earned cash!

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