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Marshall of Kulpmont PA (05/08/08)
November I purchased a Bosch tankless water heater. Before purchasing it I read the info on their site and followed instructions. In order to have it installed it asks you to enter your zip code to get a list of authorized installers in your area. My zip came up with 0 installers. But the message says Our database cannot currently locate a Service Agent/Installer in your zip/postal code range. Licensed plumbers or gas technicians are qualified to service or install our products. Any service or installation questions can be answered by calling our Technical Support Department or by emailing. Our tech support is available 8:30 - 5:00 ET .
Therefore I had Jack's Plumbing/heating, who had installed tankless for others, install ours. In March of 08 the heater started having problems. I called Jack's to fix it and he made some adjustments that didn't work. So I called my gas company who thought it needed a bigger gas line which they installed. They couldn't fix it.
I called their Bosch tech support and they didn't know what was wrong so they offered to have the nearest Bosch authorized repairman fix it . They said he was 40 miles away from Northeast Tankless Water Heater Supply company. He called and said it would be $120 to come out plus $.55/ mile plus $60/hr labor. But he had all special tools and could fix it. He couldn't.
He then called Bosch and I was told they wouldn't honor the warranty because the original installer must have messed it up.I could have a new one installed for $2100 more dollars. Needless to say I no longer wanted a Bosch because no one seems to be able to fix them including the nearest Authorized repairman they sent who, by the way, was 80 miles away not 40.
I just want to return the unit for a refund as their site says Satisfaction Guaranteed. They are not responding to my requests. I feel I did everything as per their instructions. 1. Had a licensed plumber/heater install it. 2. Had gas co. look at it 3.Had their Authorized repairman check it So now I have 3 repair bills and went a week without hot water. I believe they should refund me at least the cost of the heater $829.95
I had to replace it with a Rinnai for $1800 which has been running flawless.
Robert of Bowie MD (04/10/08)
I have owned a Bosch Washer and driver for 3 years, purchased them for our new house. I researched and all data pointed to Bosch as the best on the market, at that time, so we purchased the top of the line Nexxt washer and dryer from Home Expo Design Center. They have no worked properly since coming in the door. The dryer we received had a bad door which had to be replaced. Since then the dryer squeaks, the washer has squeaked, we have had bearings and rods changed. I have been told I have tile floor to stop the vibration, and I have been told the standard duct for the dryer is incorrect, though the duct fits the duct connector coming out of the dryer. I have spoken with Bosch many times and they say its nothing wrong, but I live with the problem machines. They provide no support and I will never purchase another Bosch product.
Their customer service is awful and they suspect the customer is lying even though they have had to send out service people several times for the same problem for over 3 years, but they say they have no record. I just want a quiet properly performing unit. Each time they come out the consumer has to take time off and they consumer looses time and money while the repair person is on the job.
Gita of San Mateo CA (02/29/08)
My 1-year-old Bosch stove was leaking gas. I called PG&E on Dec 19, 2007, because I smelled gas in my kitchen. Prior to this I had been getting extreme headaches daily. PG&E shut off my gas and told me that the stove was leaking and that the shut off valve on the stove was defective. I called Sears where I bought my stove and called Bosch. They said that they would fix or replace the stove. This was on Dec 19, 2007. It is now Feb 29, 2008, and I still do not have a stove. I have called and written letters to Bosch, the CEO, and to their customer care center. I was told by a lady at Bosch that it would take a few weeks to process my paperwork. This was around Jan 10, 2008. I mailed forms to them and had my son call and fax forms to them. Still no answer.
I was finally told by a man at Bosch to stop calling all the time. I thought this was very rude. I have been very patient. However, over 2 months have passed by and no stove. I am a 65-year-old women who lives alone. I have had no stove for Christmas, New Years and throughout the winter months. I have had to rely on friends and my son to bring hot foods or foods that can be cooked in a microwave. This has been a nightmare for me. I appreciate that Bosch will exchange my stove. However, to wait over 2 months plus to get a new stove in unforgivable. How can these people do this? I cannot cook, have friends or my family over-- nothing....They have taken months away from me that I cannot get back. Try living without a stove for 2 months and keep getting their promises that it will be another 10 days and another 10 days....
Mental anguish for startes. Massive and severe headaches most likely from the leaking gas in the kitchen where I spend alot of my time reading and haveing coffee with friends. Loss of food that I bought that I cannot cook in a microwave.Last but not least I am so tired of having to call, write and compLAIN. This has been a nightmare for me and my family.
Al of San Diego, CA (02/26/08)
My Bosch stainless steel convection range computer failed within one year causing damage to door parts and control knobs due to heat escaping at the top of the door during cleaning. Repaired under warranty without argument after waiting 2 months for parts to arrive. The computer has failed again within 3 months of the warranted repair. Bosch will cover the part but not labor.
It appears that Bosch expects consumers to pay for labor to replace their parts that fail prematurely. We expect years of service from products that represent themselves as high end performers. How many times will we pay $200 labor charges before we have to junk the $2000 range?
Emma of Dubai AL (02/03/08)
I had just finished heating up some bread in my Bosch gas oven when the outer door literally exploded--sending thousands of shards of safety glass everywhere. We were very very lucky indeed that neither myself, my husband nor our 9 month old baby (who loves looking at his reflection in the oven door....) were hurt in this incident. The most disappointing thing of all is the lack of any form of concern or even a response from Bosch or the store from where we bought it from.
I am sad to hear Adam's (from the Gold Coast) experience and the injuries suffered by his mother. Shouldn't Bosch be recalling these ovens that are clearly defective?
Elaine of Orangevale, CA (01/03/08)
The duel fuel freestanding range takes 30 minutes to preheat. I had it checked twice because I thought something was wrong with it. The temperature was correct.
I called Bosch and got a very nasty, mean lady who told me that I should go do something else while it preheats!
I asked why the 30 minutes isn't disclosed to consumers and she said they didn't need to disclose it because it was standard for the industry. My old oven took 10 minutes at the most. I would have never purchased this oven had I known about this flaw.
Otherwise it cooks very well and has required no repairs in the year I have owned it.
Cynthia of Yarmouth ME (12/27/07)
Purchased the Bosch Nexxt 500 washer and dryer.
Washer has 3 major issues:
1) small pieces of clothing (like socks) get stuck between the wash tub and the door, in the rubber gasket. Therefore they don't spin and come out sopping wet.
2) the gasket area between the tub and the door gets slimy and smelly
3) the washer when on spin cycle vibrates extensively. if i didn't have it wedged between the wall and the dryer it would probably vibrate across the room!
The dryer has 3 issues:
1) Although it's stainless steel, it produces a huge amount of static electricity and requires some kind of anti-static device so that everything doesn't stick together. Not supposed to require that since it's stainless!
2) Even when on the 'very dry' setting for perm press, the clothes are still often damp when the cycle is complete
3) things get all balled up if there are sheets or towels in the load. this prevents things from drying appropriately. and if i stop the dryer to unball things, then the cycle starts all over again from the beginning.
for the price, you'd think that Bosch would have worked out all these issues. I can only say that i would never buy a Bosch washer or dryer again.
A major hassle. Time consuming, price too high for the value, and just a great displeasure after hearing such 'wonderful' things about Bosch. they must have really good marketing people.
Ingrid of La Conner, WA (12/26/07)
Purchased a new Bosch dishwasher in July. Have had four service calls, three of which parts were exchanged. It has made the same noise since new, and has not washed dishes clean.
Neither Bosch nor the dealership seems to care. One points the finger at the other.
Phillip of Southgate MI (12/24/07)
I emailed Lowe's and The Bosch Corp. on the problems I encountered with The Aqua star 250SX ng. I contacted both at the same time along with sending you a letter. I still have not heard anything from Bosch. Lowes contacted me very quickly. They called me today and told me to bring in the unit along with the receipt, and they would fully refund me, even after one year's time. To me, that was outstanding service on Lowe's part, and I will continue to be a loyal customer with that kind of support.
You did put my complaint against Bosch on your website; I really appreciate that. I would like to ask if you could put in there some where about Lowe's standing behind the products that they sell. Thank you very much.
Sarah of Manhasset NY (12/18/07)
My Bosch NEXXT 500 series gas dryer started to read an E:01 message in Oct. I called customer service; they told me the next available time was Nov 5. Technician comes and says there's a computer malfunction. He needs to order the part. So he comes back a week later. He opens the box, and it's the wrong part. He tells us to call customer service and reschedule; we called and they told us they won't have the part until Dec. 18. What can we do? Today is the 18th. Warren came and all of a sudden he says its not a computer problem--it's because the air-duct is clogged. He pulls out the duct connected to the machine and yes... the error message was gone. We ran a test cycle and after 10 minutes, no error message. So instead of him waiting there for an entire 40 minutes (one full dry cycle), we asked him to give us his number, and if there's a problem could he come back? He gave us his number and left. Half-hour later we realize that the regular cycle (40 min.) jumped and ended within 15 minutes. The timer was jumping minutes, top it off... the dryer was not heating properly.
I called Warren and asked him to come back and just replace the computer part he was supposed to replace (the one we've been waiting a month for). He said he won't, persistent that it's a duct problem. I called customer service, and they said if the technician says its a duct problem, then its a duct problem. I complained: well the first guy said it was a computer problem, this guy says its a duct problem...what's the next guy gonna say? Customer service says they can send another guy...the next available date is Jan. 15, 2008.
This situation has put a family of 5 without a dryer in the dead of winter. It's not like we have the option of drying our clothes outside. Customer service was immensely unhelpful. BOSCH claims they won't replace it with a working unit because the technician didn't report it as unrepairable. DON'T BUY THIS PRODUCT. It will break on you...and you'll never get it to work again. WARRANTY MEANS NOTHING TO BOSCH.
Phillip of Southgate MI (12/16/07)
I purchased the Bocsh AquaStar 250SX NG from Lowes in Dec. 06. It is Dec. 07, and the unit is completely useless at this point. It never operated as it was supposed to. It never had constant hot water, and had a lot of cold spots even after many quick fixes that were recommended. I have had nonstop error codes; EC and EA. The unit constantly shuts down and needs to be re-set. Recently the erroors were coming more often to the point were it would not operate at all. I called Bocsh's tech support. The first call I sat on hold for an hour and forty minutes. After a tech finally came on the phone, I was disconnected. I called back and waited yet another hour to speak with someone. After I finally was able to speak with a tech, I did all that was asked of me. I even had a new gas meter installed to get the required gas pressure and then some. I asked if they could send someone out under the warranty and was told I could hire a plumber myself and pay for it, or I could continue dealing with the techs over the phone to solve the problems. I finally got the unit working myself.
The next day I received an EO error code; the control board is now dead. I have three small children at home all under 10 years of age that had to be taken to their grandparents house for three nights to get a bath. I finally gave up and bought a Bradford White 50 gallon gas hot water tank. I now have hot water with no problems. I do believe that Bocsh and Lowe's need to be held responsible for not standing behind their products.
I lost two days of work, close to $600.00 I spent close to 2,000.00 for the unit and re-plumbing to use the unit and a little over $500.00 for the new tank.
Becky of Beaver Falls PA (12/16/07)
I purchased a Bosch Nexxt washer and dryer (100 Series and 500 Series respectively) nine months ago. The door gasket has developed a slimy mildew problem. My bath towels always smell musty after being washed and dried, even though I immediately load the laundered towels into the dryer. Comforters, bedsheets, and jeans frequently become tangled and rolled into balls in the dryer. My daughter has the exact same Bosch washer and dryer. She also has the exact same problems.
The washer smells musty and the bath towels stink too. I constantly stop the dryer to untangle the big items so they can dry evenly.
Greg of Spring Branch TX (12/13/07)
I purchased a home with a 3 year old Bosch dishwasher. Immediately after we purchased home, the dishwasher started leaking. We hired a service tech through our home warranty. He looked at the dishwasher and phoned tech support for Bosch. They determined it was a leaking tub caused by spot welds. Bosch said there is no repair for this. We wrote Bosch who said they will not stand by product because it does not have a transferable warranty.
Our home warranty will not cover the dishwasher because the Bosch factory tech told the repairman that the problem was caused by faulty spot welds, a common problem Bosch is experiencing. So, even w/a home warranty, Bosch saw to it that we will not get anything for our 3 years NEW Bosch dishwasher.
Margaret of Dracut MA (10/22/07)
I bought a bosch stove june 19, 2007. I sent out my form for a fifty dollar rebate check and when I call to ask where it is they tell me it has been mailed out but i have never recieved it.it has been four months still waiting I bought the stove at Dracut appliance.
Ellen of Township Of Washington NJ (08/11/07)
I bought a Bosch washing machine. I only used it three times and while I was using it the third time, the washing machine door would not open and I could not get my clothes out. I had to call the manufacturer and not the place I bought it from because I needed a technician that the manufacturer uses to come out to repair my machine. The technician came to my home, was able to open the door and remove my clothes but had to order a part. He came again a second time and was unable to repair my machine. He is coming again to repair this machine. I called Bosch to complain and told them I should have my machine replaced because it is a lemon and a new machine should not require any repair work. I spent over $900 for this machine and it still does not work. I called Bosch again and I told them I should receive a new machine to replace the one I have now. They refused.
I have been spending over $50 twice a week for dry cleaning because I do not have a machine to clean my work clothes. I am frustrated that a manufacturer that takes pride in their machinery would not recognize when they have a faulty machine and replace it when necessary.
Jennifer of Virginia Beach VA (06/19/07)
I have contacted this company 3 times about a washer and dryer I have purchased with their company and the service I received in the process. No one from the company has emailed me back. My husband and I had purchased this product because it was rated #1 w/ Consumer Affairs.
Economically, i've had to be w/o a washer and dryer for 3 weeks now and have had to use other people's washer and dryer to do laundry.
Physically, I have a bad back and having to carry laundry and degergent bottles back and forth to do laundry. And i'm sure you are well aware how heavy the detergent bottles can be along with baskets of laundry.
[Editor's note: We do not rate appliances. Jennifer may be thinking of Consumer Reports].
Polly of Kerrville TX (11/12/06)
Purchased a Bosch Nexxt washer from Lowe's in September 2005. We have had the control board replaced under warranty 4-5 times, and now it's out again, less than two months after the last replacement. We have tried every suggestion made by the technician at Alamo Service Company, to no avail. Between Bosch and its certified service provider, it has been a completely unsatisfactory and frustrating experience. No shows, people lacking the paperwork and history of the machine, having to call Bosch customer service to force the service company out to work on the machine. It's all happened. However, we can find no record of recalls or consumer complaints for this maching, though the technicians told us they have had problems.
We've had to take our laundry to a laundromat several times, costing time and money. Additionally, a set of Frette italian sheets was damaged from mildew caused by the machine quitting part way through a cycle, and not being able to unlock the door for days.
Debi of Beech Island SC (12/06/05)
I purchased a nexxt washer and dryer less than a year ago and have been extremely dissatisfied with their reliability. I had always heard terrific things about Bosch, but now I wish I had not purchased these appliances. My dryer has had every conceivable part replaced and I fear the same problem will reoccur in about 6 months. The authorized Bosch repairman has been great and has done everything he could do. The latest fix was to replace the drum of the dryer. This seems to have rectified the ongoing dryer problem for the time being. Now my washer is not working.
Lowes would agree to take them back but the Bosch rep said they must be deemed unrepairable. I am so frustrated I would never recommend a Bosch to any one and would discourage all from purchasing any Bosch appliance.
Kathleen of Atlanta GA (07/06/05)
My Bosch Clothes Washer has a mold and mildew problem sililar to the Maytag Neptune. No Help from Bosch. Nasty persistant mold and mildew problem on the door gasket. Is this a health hazard?
Maria of Elizabeth, NJ (07/01/05)
I have been complaining about the Bosch washing machine since I purchased it. It does not clear properly. It does not even have enough water to rinse the dirt out of the clothes. All of my white clothes are now gray.
Adam of Gold Coast QLD, Australia (08/21/04)
My mum who has M.S. and is in a wheel chair had just turned on the oven to pre heat for her dinner. She placed her food in the oven and closed the door, a few seconds after the door was closed it just exploded, whent off like a shot gun spraying shards of (saftey glass) and tiny splinters of glass in a good 5 to 8 meter radius from the oven. Now since my mum is in a wheel chair she had the perfect height to take full blast of exploding glass.
Now just to say the least I am not happy and would like some answers. I have read other stories in shock to see this is going on around the world. Now how would they like it if I got a oven sat it in front of there face and blew it up. Might be a different story. I have saved the glass fragments hoping some one can test the glass properties for faults.I intend to contact local TV, Radio and consumer affairs to get more attention to this issue. What go's around comes around
Damage that resulted from the blast was a lot off glass impregnated into my mums upper legs that were exposed lucky she was looking down at the time Extreme shock to a lady who finds great difficulty just getting to the oven let alone being on her own blasted with glass and could not move for fear of the large tyres puncturing from the glass splintered on the floor.Her new electric wheel chair would have overbalanced landing her on the floor. Also dam lucky that she had the portable phone on her after talking to a friend.
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