Complain about a product or service

Bosch Appliances

Kenneth of Sand Springs, OK November 7, 2009

500 series washer has bad odor and mold in the rubber seal area. Must leave door open to cut down on mold. Front door is actually coming apart. I can hear parts rattling inside the door. Machine shakes and moves around during spin cycle. Takes forever to wash a load of clothes and then they all smell bad. Dryer also turns off all the time and says the lint filter is dirty.

Carol of LaGrange, IL November 7, 2009

We have a Bosch Nexxt 500 Washer and Dryer. We also have a Bosch 125FX tankless water heater. We love these appliances and have not had a single problem with them.

We do not have problems with mildew in the washer or bad smelling clothes. The machine is properly leveled so that it drains propely and is whisper quiet even during the spin cylce. We also follow the directions in the manual on page 21 where it states "After washing, leave the loading door ajar to allow the inside of the washing machine to dry."

We have never had a problem with the dryer or any lint alarm problems. I would rather have a safety feature which automatically turns off the dryer heat than to have a house fire due to excessive lint build up in the dryer exhaust vent (it is not just the screen in the dryer which has to be clean). We also like that the dryer will automatically reduce the drying time upon sensing that the clothes are drying faster than anticipated.

Our tankless water heater is fantastic also, never a problem, we don't run out of hot water, hangs on the wall and doesn't take up space in the basement.

Just wanted to provide the other side of the story. I was looking at this site because we have multiple problems with our Maytag range (don't get me started there) and wanted to check out the compliants on a Bosch range because we have been so happy with our other Bosch appliances.

Kim of LeClaire, IA November 4, 2009

We also bought Bosch 500 series washer and dryer in 2007. Our clothes come out of the washer stinking too. We have had the repair man out 5 times to replace the gasket and metal piece underneath that keep falling off. I guess that's a good thing, at least our gasket was replaced within the last few weeks and clothes smell better. Not enough mold on it yet!

I bought an extended warranty after it happened 3 times in the first year! And our dryer always says the lint filter is full and beeps and turns off. We take lint out after every load. When they came within the first year to fix washer I had them look at the dryer. They said there was excessive lint in the vent! We just built the house within the year! I lived at my other old house for 6 years and never had to clean the vent!

Well, it continues to happen. Even when the vent is cleaned out. Beep, Beep, Beep, etc... It's driving me nuts! I too am about ready to buy new products, but it just kills me when I spend all this money on a product that is supposed to be the best! I haven't contacted Bosch yet, but it looks like they might not be much help. Bosch just stinks!!

Jane of Houston, TX November 2, 2009

Re: Recall Model SHU43C. Bought a Bosch dishwasher in March 2005 from Lowes. It worked fine for awhile, but cycles were taking longer and longer to complete (hours). I called Sears in Feb 2008 for a repair. Sears estimate to repair was minimum 400 for a controller part. I declined since I didn't pay that much more for the machine initially. In early 2009 I got a "recall letters" from both Sears and Bosch.

Worked with Bosch and Sears under repair authorization A186476 to order part and Sears installed it on March 14 2009. Machine still had very long wash cycles (hours) so I called Bosch again and they recommended a different service technician (K&N Services). Bosch faxed second repair authorization to K&N, so I don't have record of that authorization. K&N came out and re-worked the control board, and the machine worked for a few months.

Just recently (Oct 29, 2009), I called K&N service to come out again for a repair call. Water was not heating at all, dishes still dirty and were sloppy wet at end of cycle. The cost to repair the heater unit is in excess of 400 because the machine will have to be pulled for underneath the counter and re-installed. Heater (part 80317) cost 122.71 retail. K&N Technician suggested I call Bosch to see if they would cover any of the costs, and sugggested that the Sears guy was responsible for heater failure due to poorly executed installation of control unit.

I called Bosch and they said that the heating unit would not be covered as it wasn't a "fire hazard". They offered to sell me the part at a 50% off their cost, and ship it to my home. If I had issue with initial Sears controller unit repair, I would have to take it up with Sears. Incidentally, both K&N and Bosch bought up the Sears liability on their own...without any prompting from me.

I don't know my next step just yet. I'm hoping to file a consumer complaint of some sort, just getting started. Frustration. 3 Lost days at work waiting on repairman. Two separate Repair charges for a "diagnosis" of the problem have been incurred. Dishwasher has not worked properly in over 2 years.

Karen of Owatonna, MN October 30, 2009

I do not have a complaint on any of the dishwashers. We are currently looking for one and are reading your comments. For many from what I have read there is alot of problems with the doors falling off because of a nylon cord. My husband and I have become very diligent after reading your comments and have found in Bosch, maytag just to mention a few, on the high dollar side that also have the nylon cord to hold the door. We have been asking the sales people to pull out the units so we could see what the door is held with. You would be scared. We have only a few models with steel cable holding the door. Don't be afraid to tell the sales person to pull out the unit and look at it up close. There are only about three that we have found with steel cables. I think we might be getting an electrolux.

Betty of Lincoln, CA October 26, 2009

We bought a Bosch Nexxt 500 Series washer and dryer. We were talked into it because it was supposed to be the best and very engergy efficent. I have had nothing but trouble since I got it. First the dryer would shut off and still does all the time and blink that the lint is full. Most of the time I have to restart the dryer a dozen times to get it to dry. My old maytag just dryed until the clothes were dry, not this expensive piece of crap. The repair man said the lint sceen was very sensitive and said there was nothing wrong. I have had to live with it.

Also from the start I noticed a smell coming from the washing machine. Then the black mold stains around the front rubber seal. No mater what I do the smell will not go away, I run the washer with bleach but nothing helps. I paid way to much for these applicances and the warranity is expired. I haven't done anything just try to forget about it but I have been reading complaints by the dozens with exactly the same problem that I am having and I would like to know if there is any way I could somehow trade these two in for a clean energy efficent washer and dryer. Since the purchase of these two worthless machines I have since lost my job, my home and my retirement and filled for Bankruptcy it sure would be nice to have a way to get clothes that are clean and smell good while everything else is so bad.

Kristal of Sioux City , IA October 25, 2009

My husband and I also bought a bosch 300 series washing machine and have been noticing a lot of problems with it. I feel our clothes do not come out clean and have that nice, just clean laundry smell like they should. I feel they do not get rinsed out good enough and it never seems to finish the cycles. I am very dissapointed with this machine but I spent alot of money on it and wanted it to last. My husband says to set it out on the curb for someone to take and buy a new one, but in todays economy who can afford to do that. I will remember to tell anyone if they are looking for a good washing machine to NOT buy a BOSCH. I really wish they would stand behind their products.

Donna of Sandy Sprngs, GA October 21, 2009

I bought a Bosch Next 500 series washer and dryer in Jan. 2008. I have noticed increasing problems with the smell of our laundry, particularly towels. I've been using hot water, appropriate detergent and dryer sheets but nothing works. The clothes smell bad right after they've been washed, and I am concerned about our health with mold and mildew problems.

I wish I'd kept my 20 year old machines which didn't look pretty but worked fine. Since several people have noted these issues can anything be done with a manufacturers recall?

DEBRA of POWHATAN, VA October 21, 2009

I have had my Bosch washer and dryer for 2 years now and have had to replace the top on each machine because of the black marks left by anything that touches them even clothes, now I am ready for another one. The tops are horrible, you should be able to put clothes on the top. I would like for Bosch to replace the tops again and give me a couple of spares, so I do not have to go through this again.

Or they need to replace the tops with a non-scratch top which would be better. I noticed the last time I was in Lowes the tops are different. So help me!

Bonnie of Bolinas, CA October 20, 2009

I purchased a Bosch Range, installed on October 16, 2009. Model # HG57282UC/04 The first time I used the oven on October 17, '09, at 350 degrees, after 15 minutes the frame of the range and the burner knobs became so hot, I burned my thumb while turning on the burner. Heat escapes from the door, but there are no bent hinges or anything broken. It is a design flaw in this Bosch Range, and I suspect others. I called Bosch Customer Service and they said they would give me the telephone numbers for repair folks in my area. They were not willing to take any responsibility for a defective product or the danger involved.

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