Bosch Appliances

I bought my Bosch on 3/13/2011. I began to smell an unpleasant odor a day after washing a load of dishes. It smelled like sewer. I called Bosch, they said the drain line was hooked up wrong. My husband checked and it was like they said it should be. I had the repair department from Lowe's to come out. He replaced the drain hose, checked everything else and said I was good to go. He said I was using too much detergent. I did what he said about cleaning it and changed detergents and it still is smelling. I have had dishwashers for 40 years and never had this problem with any of them. Can you help me with this? I love the quietness of the Bosch, but can't live with the odor.

We bought our dishwasher because we had a Bosch and loved it. It was too costly to repair. One week into having this dishwasher, the door became heavy. We called for repair and they said the string broke (yes, the string). How could you make a dishwasher using string? When I tell people, they laugh but I don't think it's funny. We are getting another one just like this one but luckily we bought the contract so I guess they will be out once a month to replace the string. Couldn't you think of something more substantial than string?

I have had several problems with my freezer since I bought it. I have sent it to service several times. Its parts have changed several times. But after 2-3 months, we are in the beginning. When they last came to service, they said it is a flaw and its guarantee ended and they wanted 450 YTL to give me a new one. I didn't give it. I couldn't trust because I have given money for the repair several times. It doesn't work and I can't eat anything at home. Please give attention to my problem and give me a new one as soon as possible.

Dual Fuel Slide-In Range - When I first started cooking on my new range, I was very excited. Within the first month or two, I noticed the porcelain rings around the burners had melted some and begin to look like lava rock. I bought a 4-year extended warranty but I was told by Lowes to call Bosch. I then spoke to a female person in California who was very rude, and who informed me I probably spilled something while cooking - end of a very rude conversation. Lowes didn't really help either. I have since not considered Bosch for every time I use the stove, I see defective parts. I've just started to email this past year and thought I would put my 2 cents in.

My Bosch Nexxt 500 washer is five years old. The first time when the warranty just expired, the first repair came up at $160. Now, the machine is broken again. The repair guy said the control panel is busted and needs to be replaced. Total is another $530 in addition to the $98 I paid today for the guy to show up. Just one advice for all of you reading this: Never buy Bosch appliances! This is the worst machine I ever had in my life!

I always had Bosch. I have contacted overseas Bosch, UK Bosch to no avail. I returned item. UK Service Center website attains warranted goods returned within 5 days. Several phone calls, replies were blatant lies saying item was being dispatched that day. Over three weeks, they have had it. A week later, I rang again - same lie, dispatching that day. I always had Bosch but now I'm angry and will never use Bosch again.

I have had a Bosch dishwasher for a number of years and I have never been satisfied with it. First, it does not clean dishes, glassware and silver ware and second, it does not dry anything, including the inside of washer. I have followed all directions and use jet dry. I clean it periodically with vinegar. It is quiet! I will not buy another. I have a cheap contractor's machine in my summer house and love it. It was cheap!

After having the Bosch washer for 16 months, the hot water wash no longer works. I called Bosch and was told the washer was out of warranty and nothing can be done. I found out the problem is the control board which you can buy for $274. What a deal. Now, the softener no longer goes into the washer. What do you expect for a $1000 something to work?

We just got our dishwasher and we are unable to pour the jet dry into the dispenser! It all leaks out! I called Bosch, they were no help and rude! This is the best. Yeah, right. That's a joke! It's a lemon! And now we have to fight with Bosch and the company we bought it from. One recommendation: don't buy Bosch!

I called Bosch to come out to fix my microwave under warranty. So far, after 3 weeks and two visits, they have yet been able to fix what is only a blown fuse and insist I have to wait another week (longer than a month) for the third visit and hopefully fix the simple problem. This is not really my definition of under warranty, wasting my time and patience.

The stainless steel front of the range oven (which must weigh about 5 lbs) which covers the entire door came off and almost broke my toes. The range trim plastic piece which holds the glass onto the oven front broke. We had Sears come out to fix it and they said it was loose and screwed it back on. Then the glass front again fell off, luckily when I was not there. Then we bought $200 worth of new plastic trim pieces and screws from Bosch authorized dealer. Again, the front of the heavy stainless steel door came off.

Now, I'm just throwing this horror range oven which wants to cut my toes off. It is no longer repairable and I wished I never spent the $200 worth of parts to try to get it fixed. Whatever you do, do not buy the Bosch Gas freestanding range HGS445UC/02 if you don't want your toes broken.

We bought our Bosch Dishwasher from Appliances Connection 2/12/2012, it arrived on 2/22/2012. Our contractor hooked it up on 2/27/2012, he ran a rinse cycle all seemed fine. We ran our first real dishwasher load on the 27th and it kept showing an E-15 error, the dishwasher did not ever finish the first real job.

We called Appliances Connection, they told us this is a Bosch problem and they must do the repair work per the warranty. We have had two repair dates with the authorized Bosch repair technician. On March 6th, the Bosch repair tech said that it must be the pump that needs to be replaced. He also confirmed our plumber had made all the correct water connections. On March 14th, another Bosch repair tech came and worked over 2 hours on the dishwasher and could not get it fixed.

We contacted Bosch and discussed the problem with their associate. We requested a replacement of our new dishwasher immediately. They made it clear this was not going to happen, as it is new and they will continue to repair until corrected. This is not right! This dishwasher is a lemon. We paid $866 for this machine and almost a month later, we still have only a broken down, unusable dishwasher. (For us that is an incredible amount of money as we are both senior citizens.) Even the repair technicians were frustrated with the way they were communicated to by the Bosch technologist who was giving them instructions on how to fix the machine (they do not have a repair booklet even for their authorized repair techs).

I am totally unhappy and disgusted with their service. They should not be allowed to let their customers be held hostage to a brand new, broken dishwasher. What is our recourse now? Please help me in any way to make this right. I see your box below, we cannot afford an attorney. Thank you.

We purchased a Bosch dishwasher on 3/13/2011 from Lowe's. I had heard they were the best and quietest. It is quiet, but if I do not wash dishes every day, it smells like the toilet inside with my dishes waiting to be washed. Yes, I do rinse my dishes before I put them in. I called Bosch about 3 months after we got it. Got no further than the young lady answering the phone and she told me it was not hooked up properly (drain hose). I fixed that or thought I did. It still smelled. I called Lowe's. They sent a repairman out. They put on new drain hose and said I had a buildup of detergent, because the finish tablets were twice the amount of soap I needed.

I cleaned the dishwasher like instructed. Same smell is still there. I am very unhappy with this appliance. What can be done? We do not have a pot of gold we live off of. If anyone has had this problem and knows what to do, please email me. Thanks.

I called in Bosch Home at 800-578-6890 mid February. My dishwasher stopped sanitizing after wash. They were very nice to me over the phone and set an appointment with a Bosh tech. On February 23, 2012, he came to my house and told me what I have to change (control panel) and charged me $305. He said that he fixed the problem and left. The same day (evening), my wife came the house to try the dishwasher—same problem. I called Bosch again and they sent back the same tech. Why doesn't he know his own product? He was constantly on the phone with his supervisor. After he said what the problem was and that it cannot be fixed, he left.

I called Bosch again and asked them what we planed to do. Rep from Bosch Home said that they switched company that's making control panels for them and said that they will not be able to help me! I asked him if you are representing Bosch as a company with a big name and said this is not my problem if they change vendors. I cannot buy every 4 years a new dishwasher based on them saving on vendors! Also, I recommended him to just refund my $305 for the job that was never done. Customer service at Bosch refused to help me at all. Now, I am out of $305 and my dishwasher is still not working. I have to spend more money to buy a new dishwasher! I need help to resolve this matter. Thank you very much.

I contacted the Bosch support group a number of times during the week of December 12th to inform them that my Benvenuto 30 espresso coffee maker was not operating properly. It appeared to me that the water pump was not working. Finally, on Dec. 22nd, I spoke with Lyn from Bosch (1-800-944-2904). I explained to her that the water pump did not appear to be working. She confirmed to me that the machine would be repaired under warranty. She told me the machine would be picked up on January 4th by TNG appliance. No one picked the machine on Jan. 4th. The machine was eventually picked up for repair by TNG appliance on January 10th, 2012. I received no news from TNG and sent them a email on Jan. 19th inquiring about the status of my machine. Alan from TNG replied on Jan. 19th, indicating that a new pump had been order and was expected on Jan. 23rd and that he would keep me informed.

Not having heard from Alan, on Jan. 31st I emailed again to inquire as to the status of my machine. Alan replied on Feb. 10th, indicating that a new pump had been installed and I should receive the machine soon. The machine was eventually delivered on Feb. 18th. When I asked the technician who delivered the machine to check out the operation of the machine with me, he told me he knows nothing about the machine. He was only delivering it. I immediately plugged in the machine and made coffee. The machine dispensed a very small quantity of coffee. I tried it a few times and the coffee appeared to be dispensing (overflowing) from a gap between the two nozzles.

I called the Bosch help line on Feb. 18th and was informed that the service only operated Monday-Friday. I called again on Monday, Feb. 20, and was told by someone at your support line that all he could do was email the service company who did the repairs. I called the Bosch help line again on February 22, 28, and 29. I was eventually told that a service manager would review my request to replace the machine and I would be informed once a determination was made. I called the help line again March 12th. I was told that Bosch asked the service company who originally botched my repairs to contact me to do repairs.

No one from Bosch or the service company has contacted me. This has been a nightmare. I have not had the service of my machine since mid-December and Bosch could not care less. Their customer service people are insensitive and arrogant and that the last thing they are interested in is providing customer service. It would be laughable if I wasn't so angry. I expect Bosch to replace my machine with one that works properly. Given my experience with them so far, this is highly unlikely. With luck, their service company might eventually repair it properly. One thing is certain: I will never, ever, purchase a product remotely associated with the Bosch name again.

Bosch Nexxt 500 plus series washer - There were cracks in the housing that holds the door and now more have occurred in the door itself. I would like a new door and the housing be replaced or repaired. Why is there not a recall? I see several people with the same problem.

The oven has had major issues and it is only 2 years old. The door has never been able to close completely shut since day one. In first year the computer unit broke. Now, beginning of second year and the ocean doesn't turn on. I will never purchase a Bosch product again. They say nothing is covered and they are not responsible for anything. Completely disgusted. Looks like I have to purchase a new stove, for it is not safe and is costing too much money in repair bills.

I have one Bosch fridge which I've been using from 11-12-2008. Last year December, it was giving me a problem, it wasn't cooling at all and the door became rusty. I have make a report to Bosch Malaysia service but no service at all! I want to know if it's fair for the consumer? Or, is your service at Malaysia like that? Is after sales no service at all?

It's a Bosch Tassimo coffee maker Type Ctpm02. My husband bought me this as a X'mas present over a year ago and it started playing up around November time and just giving me half a cup and now it has stopped working altogether. I am very upset about this as they are not a cheap item and I feel they should last a lot longer than this. Also, I have several boxes of coffee that I have purchased over the months that are now a waste and at approx $4-$5 a box , a complete waste of money! I have put down the reference for you at bottom and i would be grateful if someone would contact me about this .

I bought a new washing machine on 01.01.12. From the date of installation, your machine is always tripping. I was already registered in customer care (toll free) but till now I get no response. I purchased only because of the name Bosch. I was totally disappointed in your response. Please take immediate step and confirm.

We purchased four Bosch appliances in January 2011 and by November 2011, there was rust on them. Our fridge looked like someone sprayed the rust on it. It is that bad. We contacted Bosch and they sent a service person to look at it and confirmed the problem. He said that the appliances weren't 100% Stainless steel because he tested it with a magnet and there was some magnetic attraction. Anyway, he then tried cleaning it per his instructions from Bosch and the rust remained. We contacted Bosch about what the service man said and then was told that the appliance were only warranted for 30 days for cosmetic defects and we should try cleaning it again. We tried cleaning again this time using a very fine steel wool. Some spots were removed but still left a residual stain but many, many spots the rust remained. We then contacted Bosch again. They asked us to send pictures and then they offered to give us 50% off replacement parts as their solution to the defective appliances we paid full price for. This is not the answer we expected from a company who sells what they call top of the line appliances.

We were told that the problem of rust was because our condo is on the ocean in FL I can't believe that everyone living on coastal America has had rust problems on their appliances with in a year of purchase. Our Floridian neighbors don't seem to have this problem with other brands. Also we had purchased Bosch appliances for our CT home in 2007and have no rusting problems and we live a block from the sea. I read on rekitchen.com that Bosch warranties against rust on dishwashers. This obviously is not true. From what I've read here, Bosch does not live up to their reputation!

Drum on the dryer has cracked. Bosch had told me there was no recall. I cannot believe that I am the only person this has happened to.

I spent a few hundred dollars to purchase a Bosch "Premium Electric Duo" vacuum a couple of years ago. It was billed as a vacuum with a good HEPA filter, strong motor and also suitable for picking up pet hair. After not so much use, I find that the quality of the material used is very substandard. Because it's mostly plastic, every part, except the actual canister has cracked, so I am now trying to hold the whole mess together while I vacuum. If I can even find the parts I need to replace them, because the actual model I have has been discontinued, I will have to spend another few hundred for them. I will never, ever purchase another Bosch product of any kind and I will spread the word to everyone who will listen, that the quality of Bosch products is really low.

A hole formed in the bottom of my SS dishwasher drum. The warranty says that Bosch will replace the unit. Instead, they are just refunding the purchase price from 5 years ago, that I had gotten a really good price on. Bosch told me to take it up with Sears, where I had purchased it before. Why? Bosch did not take a loss or gain. It's their product and they should do what the warranty says. Do not buy a Bosch!

Plastic control panel on Nexxt 500 dryer broke 1st year (2008). Replaced by Bosch. Repairman says it happens all the time. We moved 5 miles. Plastic doors on washer and dryer started cracking. Bosch claimed since we moved they no longer were under warranty. Two inch pieces are continually falling out on/off doors. Washer has never cleaned very good. When enough pieces fall off and seals on doors no longer hold, we will go back to Whirlpool if they are still around. Their products always lasted 10 years plus. Don't know how Bosch got the reviews that convinced us to spend that much money.

Our new top of the line Bosch fridge loses it's programing after a power outage. We lost all our food in the fridge because we were away. After contacting Bosch we were assured this is the way the fridge is made and that this is what to expect when you purchase a Bosch fridge! This means we cannot leave for holidays, weekend getaways, etc. for fear of a power outage and coming home to a fridge/freezer full of rotten food.

The oven door only closed all the way in the first few months. After that, it doesn't close all the way and is only getting worse. We went online today to figure out what to do. I bought the oven Bosch HGS7282UC and it looks like many people have had this problem.

Today, for the 6th time, I am having the repairman come out to replace the Facia Plates on model SHE44C85UC. The product was engineered poorly, with cheep plastic that keeps cracking after a few months. Each time, I have to take off a half day of work as the service window is usually 12 to 5. Last time he showed up at 4:30. Yesterday, he called at 2 and said he was tied up and wouldn't get to me until today. Poorly engineered, and a service department not focused on customer service, that is what Bosch represents.

I have a Bosch on demand hot water heater under warranty. Service was promised everyday for the last 4 days. The service desk promised the technician would call me as well every day. I have waited in my house for 4 days for him. So far, no tech, no call and the number they gave me to directly contact him does not function.

Many people ask me about the heater and if it is better than a tank heater. I will never recommend Bosch to anyone after this. The service is non-existent and insulting. Buy a Rinnai.

I have had to pay for 6 service calls on a Bosh washer which I researched and everyone has the same problem as I have with there washer. I refuse to put another penny in this lemon! Please help me.