Complain about a product or service

Blue Haven Pools

The complaints below are just a few of the pages of anguished tales we've received from Blue Haven customers. If you are even thinking of building a pool, you owe it to yourself to read and ponder these accounts ... and to read the advice of a former pool salesman.

S. of Manteca, CA November 4, 2009

In the excavation I paid for 12 trees to be cut down and the stumps to be grinded out. When putting in my deck I found that 6 of the stumps were not grinded so now I cannot put the planned structure on my deck. It gets worse! My pool was ready to be plastered and I kept calling the owner (so I was lead to believe) and I called him for 2 weeks without a return call.

Then another man calls me and tells me he is working for Nick (and also collecting unemployment) because Nick went to Israel,although there is no message to that effect on his cell phone. This other man set up a plastering company for me and did the start up and I am having numerous equipment problems that has cost me a lot of time and exuberant electric bills. Filter, skimmer, vacuum... I also did not receive the pool I paid for. I ordered a self cleaning as I did not want a vacuum. I also ordered a salt pool and they set me up with clorine. This pool was completed in Sept. 2009.

susan of Sellersville, PA October 19, 2009

We had Blue Haven install an inground pool in our backyard in June, due to scheduling errors made by their construction co-ordinator, Eddie, Blue Haven's stone mason damaged the concrete decking around our hottub after many unanswered phone calls and 3 scheduled times, that were not met to repair the concrete I am at my wits end. I am going to take them to small claims court. They are not honoring their warranties or promises to repair the concrete. They say they are coming and then we do not hear from them and they do not show up.

It is October 19 and we still do not have our pool covered, it cannot be installed until the concrete is fixed, I have the heater,which runs on propane, run to keep the lines from freezing. This is costing me money for the extra electricity and propane to keep everything running until the concrete is replaced, not to mention the damage that will occur to my lawn when they bring a concrete truck back in to already repaired landscaping.

MARISOL of PERRIS, CA July 28, 2009

I got my pool build in November of 2006, by Blue Haven Pools, Shaun my neighbor is a salesperson, and draws up the plans for the pools around here in the Temecula area, after it was done it has been hell, and I even got a enemy now as a neighbor because she avoids me at all costs. All the problems with the pool from the plaster to the pumps, and now the heater and like all the other complaints they dont care about the warranties they promised. They dont back up anything other than themselves. They dont return calls and the only time in the past 2 yrs of complaints they only send someone out once and guess what they blamed the problem on us. (Did we build it?) Please avoid them at all costs it will cost you thousands and besides that the repairs because they dont get reliable subcontractors to do the job.

Tanya of San Antonio, TX July 6, 2009

We had our pool built 2005/06 and it was a nightmare. From the planning to permits to eventually having to go to court to get my pool completed because Blue Haven did not do their job. Since then I have had problem after problem, cracking cement, chipping unsealed stone, uneven plaster; you name it, it has happenned. Now I am fighting to get service for the pool motor and I want them to fix some other things. Due to higher gas prices they are charging just to come out for services. Imagine that? I have had to pay to have new grass at the end of the job. Humiliated in court and frustrated wiht not being able to use the pool properly.

David of Deer Park, TX June 16, 2009

Let me point them out for you clearly. 1. Tanning ledge was wrong the first time, I had to point it out. They came out and enlarged it, it is still not right. Superintendent did not catch it,I had to point it out to him on both occasions. 2. Skimmers were not right. Wrong elevation and not level. Again I had to point it out the superintendent who did not catch it. 3. The decker on addendum as arranged by Blue Haven at set price was not able to do decking in the time frame. Another decker contracted of which name was provided by Blue Haven. 800 extra money. 4. Contact by Contractor demanding extra money. Was promised by Blue Haven would not happen. 5. Superintendent said firepit was not getting lined with bricks or flagstone that I would have to contact Blue Haven Of course he was wrong again and I had to contact Blue Haven and go all the way back to Pearland to pick out Flagstone. I was told at original picking of coping,tile etc that I was done. Blue Haven was wrong again. 6. Housing Develop complaints to me about gunite being dumped into drainage, of course Blue Haven superintendent had already told builder he was wrong , but of course it was true. Again me having to deal with issues that Blue Haven should take care of. It is my opinion that Blue Haven is not doing their job, I am having to do it for them. The superintendent has only showed up to lay out pool and collect cks out of Bar-B-Que pit. Other than that I had to demand he meet with me to review current status. Other than that he has not been present before, during or after any of the steps. He took some pictures of some chipped tiles that morning but that was it. He did come out for Skimmer issues because I again demanded he come out. He told me I was wrong that the skimmers were right. They were not as pointed out by a 2nd Blue Haven guy he called out for a second opinion. I have had to take off work several times to make sure Blue Haven is doing their job, or waiting for their arranged deckers,etc. And last, but by far not the least, the total unresponsiveness and unprofessionism demonstrated by Bill & Josh and the total lack of knowledge that the superintendent has of his job/responsibilities. I have been called a liar by Blue Haven staff and told I was wrong about numerous things of which I was totally correct on each (ex skimmers,ledge,firepit linings, gunite dumping, etc.) Now you tell me who is being aggravated and put out here. It is me having to do Blue Havens job and them being totally unconscious to their job or their PAYING CLIENT! I am sick to death of Blue Haven's lack of response and I fully expect a reasonable response to each of the issues I pointed out above. At least 800 in direct damage and unmentioned anguish & aggrivation.

chris of Mt. Laurel, NJ June 13, 2009

Signed contract in 09/2008 so pool could be fast tracked in winter after we made settlement on the new home. Larry Stoelker refused to come to home with engineer to make sure location of pool and design was correct. After 8 weeks of errors in design they finally came together as I recommended and got it right. Time delay Jan til April. Finally started pool and had to dig it out 3 times due to failure to pass code and delays until rains caved pool in and all rebar had to be removed.

Larry and Eddie who were in charge would not believe disaster I described and would not come to site. Resultant delay was 7 weeks. They have worked on pool a half day per week on average. They keep scheduling tile and stone to be done on days forecast for rain and then reschedule for 10 days later. I am now 5 months into the process and still have no stone, deck or plaster. Houses in our development have been built faster. There needs to be some controls on these companies so they don't just dig a hole, make a mess of the yard and neighborhood and disappear for months at a time. I have never written a complaint and never been so unhappy with a company or service.

mayte of knoxville, TN April 29, 2009

I have problems from the beginning. They started building on June 07 and finish at the end of November 07. They have to redo the stamped concrete around the pool because the first time was not made right. Then we noticed that we were loosing water and finally we found a crack on the shell, emptied the pool and fixed it but we always had problems with the pump making terrible noises that even the neighbors complaint about it. It looses pressure all the time. The changed the Hayward motor and replaced (I found today that they replaced it with something else so Hayward do not cover their warranty). They also installed the ozonator on the wrong place making the filter filling with air. We still have a lot of problems.

Now the office is close and Blue Haven does not want to be responsible for the problem. I call the 1-800 customer service and Ms. Ellen provided me with the worst customer service I have to deal in my life. I spent 70,000 on my pool to be treated poorly and they washed their hands. Well, I built with Blue Haven base on their number 1 ranking, for their name and their reputation (that's what I thought them). I also thought that I will be back up with a national company in a case like this. What a mistake! PLEASE DO NOT BUILD A POOL WITH THIS PEOPLE. Take my word for it!

Anthony of Tomball, TX April 28, 2009

My hand rail turns rusty and have been replaced 3 times.My Plaster was put in 2 times and stayed ugly with egg shell cracks. They wanted to try 1 more time and we did not let them. We wanted our money back. OUr stairs started cracking and we complained and they brought a person to inspect and he tried smoothing it out and it made it worse. They gave us 2500.00 for the stairs. When I complained about my plaster again they said oh well, you took the 2500.00 and we can't do anything about it. I thought that only covered the damages for the steps in the pool since they were cracking. Now I have a cracked egg shell pool with cracked steps and am stuck with 27,000.00 balance. I am very dissatisfied with the construction of the pool. It is not fair for Blue Haven to get away with this kind of behavior. We wanted a nice pool and I ask you come look at it for yourself. Is there anything we can do about this legally?

We want our money back. We are paying for a pool for the next 10 years and from the get go the construction was going wrong. I got tired of them trampling in my back yard redoing the plaster over and over again. According to them they said there were contaminants. The second time they said they were contaminants and a crappy job by the construction guys. The manager admitted to the [bad] job they did. But because they gave us 2500.00 we are to just take it and be quiet. Please call me and I would like to talk to someone that can help us recover what we feel we have been taken advantaged of.

frank of Riverbank, CA April 26, 2009

The pool was build in a timely mannaer and the workers were very polite. My problem are with the parts that they have used and the diffculty in getting the parts. There office was located in Modesto ca. and have moved somewhere else not sure...all i need is a part called jet flow outlet.

this product is patented by blue haven there for I can not find the part...BLUE HAVEN CALLS IT A RETAINER IT SCREWS INTO THE WALL OF THE POOL THIS RETAINER HOLD AN EYEBALL THAT WHEN THE PUMP IS ON IT FORCES WATER PRESSURE THROUGH AND CLEANS THE WALL>>>ANY WAY THEY DON"T SEEM TO CARE ONCE THEY HAVE BUILT THE POOLS THAT IS SAD THE RETAINER HAS SPECIAL THEREADS THATS WHAT MAKES IT DIFFICULT TO REPLACE WITH ANOTHER TYPE OF PART>

Jason of Lake Wylie, SC April 13, 2009

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