Complain about a product or service

Black & Decker Power Tools

Bob of Berryville, AR August 19, 2009

On June 11th we sent in rebate forms for the Black & Decker Cordless drill. We sent original invoice,Upc and the rebate form. In about 8 weeks we received notice that they would not honor the rebate as it did not contain the original invoice with instructions on how to re-file. I have re-filed three times and it comes back that they cannot honor as they need the original invoice which I cannot produce as I sent it in with the original filing. I think that their rebate is a scam and they had no intentions of a rebate. I would not have bought without the rebate as I could have bought just as cheap.

Margie of Lethbridge, AB July 10, 2009

I just bought a BlackandDecker weed trimmer. upc no 2887759912 Just used it today and it caught on fire in the motor. I will be returning it to Totem .

Louis of Bryan, TX July 2, 2009

Bought 7.5 trimmer 18 mths ago & it won't hold a charge. Bought 18 volt edger last year & already have changed out a battery. It takes 9 hrs. a battery to charge ( 18 hrs. total ) for 15-20 min. of service (30 min total ). Gimme a break surely you can do better than that! Bought a 17" electric trimmer today (7/2//09) to replace the 7.5 volt one & the electric one lasted 45 minutes!!!! Back in the day your name meant something but today it means "Made in China".

Barry of Bayard, NM November 18, 2008
Black and Decker string trimmer st7000 automatic line feed doesn't work after very light use.

Searched the internet and found thousands of people experiencing the same problem.

Cindy of Federal Way, WA April 12, 2007

Cindy of Federal Way WA (04/12/07)
Last summer, I bought a Black and Decker 18-Volt Cordless Hedge Trimmer at Home Depot. I have used it about 8 times now. The first time was awesome -- got a whole row of overgrown hedges trimmed over a two-hour period. The second time alright, but battery didn't last as long. From the third use, the battery petered out after 15 minutes.

After the fourth or fifth use, the battery doesn't hold a charge despite being fully charged just before using it. I used it for the last time last weekend -- fully charged it delivered 1/4 the power and lasted five whole minutes. I am totally disgusted with this product.

It was a waste of 80 -- I consider it theft because the company surely knows this is happening and has not recalled the product. Further, Home Depot would not even exchange the product for me. Where is the recourse?

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