Black & Decker Power Tools

My 7-year old son was using a Black & Decker paper shredder (BD-10P) to shred a CD. He put his finger in the hole of the CD to begin shredding it. The shredder began to take in the CD and it cut off part (3/4 in) of my son's finger off. They doctors were not able sew his finger part back on.

BD12PS drill: I purchased the Black and Decker drill, but the battery charger was not in the box. I complained to the store. They said to tell the customer complaint people and that they will send you the missing charger.

I bought a B&D hammer drill (DR601) 2 years ago to finish drilling 12 holes in my concrete pad for anchors for pool cover. Not used it for anything else until this week to drill new holes on re-poured half of pool deck that was repaired. This drill worked for only 2 holes and then the trigger malfunctioned and drill will not work in right twist direction. It works in reverse direction. Malfunction is in direction lever - bad contact. It only drilled 2 inch deep holes - no abuse. Drill is now worthless after using for total of 14 holes. I own several B&D tools; miter saw, cordless drill, regular electric drill, hand sander and flex cordless drill! So I am a regular consumer. Do they want to make it good or lose repeat customer?

I was having a problem with spools that I rewound for my 18V B&D string trimmer. Their customer service suggested I was rewinding too tightly and he was exactly right. Now, my rewound spools work fine. I applaud B&D because my alternative was to continue buying their factory spools.

I purchased a Grass hog XP weed whacker by Black & Decker. I used it maybe four times and it started to make a loud high-pitched noise and started smoking. As it turns out, the torque was enough to strip the timing belt inside. At that point, the friction melted the timing pulley at the spline drive side. I have been in the industry long enough to know that you never put a plastic pulley or gear with temperature tolerance rating of less than 500 degrees on a system running at 7000 RPM. It should have been machined out of aluminum like the one on the motor.

On June 11th we sent in rebate forms for the Black & Decker Cordless drill. We sent original invoice,Upc and the rebate form. In about 8 weeks we received notice that they would not honor the rebate as it did not contain the original invoice with instructions on how to re-file. I have re-filed three times and it comes back that they cannot honor as they need the original invoice which I cannot produce as I sent it in with the original filing. I think that their rebate is a scam and they had no intentions of a rebate. I would not have bought without the rebate as I could have bought just as cheap.

--about String Trimmer GH 1000 (Not a problem with the string trimming end of the machine). My wife Vivian usung it (my handicap doesn't allow me), bent forward to trim under a bush-- the end of her braided hair was sucked into the electric motor violently jerking her head like "being hit by a board". Motor stopped and will not run. We pulled about 6" of hair out of the motor--it still won't run.

{She was wearing recommended protection but warning did not include danger of hair possibly being entangled in motor}

I just bought a Black and Decker weed trimmer (UPC no. 2887759912). I just used it today, and it caught on fire in the motor. I will be returning it to Totem. Thank you.

I bought a 7.5 trimmer 18 months ago and it won't hold a charge. I bought an 18-volt edger last year and already have changed out a battery. It takes 9 hours for a battery to charge (18 hours total) for 15-20 minutes of service (30 minutes total). Give me a break. Surely, you can do better than that! I bought a 17" electric trimmer today (7/2/09) to replace the 7.5-volt one and the electric one lasted 45 minutes! Back in the day, your name meant something, but today it means "made in China".

Black and Decker string trimmer st7000 automatic line feed doesn't work after very light use.

Searched the internet and found thousands of people experiencing the same problem.

Drill ruined, house had a terrible smell for a few days, and the kitchen table required a lot of elbow grease to get the black soot off.

I am now stock with a trimmer that doesn't do the job at all. I would like to new batteries from Black & Decker or let others known that it's not worth buying!

Last summer, I bought a Black and Decker 18-Volt Cordless Hedge Trimmer at Home Depot.

I have used it about 8 times now. The first time was awesome -- got a whole row of overgrown hedges trimmed over a two-hour period. The second time alright, but battery didn't last as long. From the third use, the battery petered out after 15 minutes.

After the fourth or fifth use, the battery doesn't hold a charge despite being fully charged just before using it. I used it for the last time last weekend -- fully charged it delivered 1/4 the power and lasted five whole minutes. I am totally disgusted with this product.

It was a waste of $80 -- I consider it theft because the company surely knows this is happening and has not recalled the product. Further, Home Depot would not even exchange the product for me. Where is the recourse?

I worked Customer Service for Black and Decker. It was a good job, but after working there for a little while, it became apparent that the once great Black and Decker name, was going down the drain.

I would often get calls from older folks who had old model Black & Decker products for 20-30 years, and wonder why the new models were breaking after a few months.

The new fangled battery operated String Trimmers, and hedgers only last an average of 15-30 minutes between charges. This information is not well advertized. On the box it will say something like Charges up to 16 hours so people will be surprized when they call in, and wonder why their string trimmer only ran 15 minutes.

The philosophy of our call center, was to try to help Black and Decker Customers, regardless of cost, and time.

Thats what i was told by the Big Boss. The reality was much different. I found that the general policies of my immediate supervisors were such that the average customers (usually elderly folks) were givin a complete run-around, and treated poorly.

There was no level of communication. There was no outlet for customers to complain.

We were to tell them that their complaints were being recorded, but they were not.

Many of the products were down right Dangerous. In the very short amount of

time i was employed, i had at least half a dozen calls, where products would Spontaneously Combust. Thats just what the calls I recieved. Imagine that, every month, times 40 customer service reps, and you have an epidemic.

Thats right. LawnMowers, Dustbusters, all sourts of products, sometimes while not even plugged in.

The internal parts would light on fire.

Now the greatest injustice was that Black and Deckers only concern was to avoid a law suit. If there was bodily harm, or property damage, we were to notify the legal department so they could prepare for any impending law suits.

If nothing got hurt, than the person was treated like anybody else.

One lady said that she had finished mowing her lawn, and placed it unplugged in her garage, nearly burning her house down, with her children inside.

She was only a few weeks out of Warranty. When a supervisor was consulted, i was told to tell her to buy another lawn mower.