Complain about a product or service

Black & Decker Insiders

Beverly of Valley, AL December 4, 2007

I was using the Black and Decker Quick and Easy Food Processor to grate cheese. The middle of the top where the pin holds the lid on just broke out and flew across the room. Then the lid came off and broke the plastic part that holds the lid on. The blade was still running because the part that cuts it off was still in the slot. I unplugged it quickly, but it could have turned into a disaster. I contacted Black and Decker about a replacement lid; I thought maybe it was just a bad part. They said they are out of stock. But, I may just throw it away and consider myself lucky I was not hurt.

I had just bought the food processor about a month before this happened and had used it twice. Of course I had a big mess to cleanup, but it could have been worse with the blade still turning and the lid gone.

Massimo of Santa Fe, OTHER November 26, 2007

I bought one Black & Decker Vacuum Cleaner model VC2000 because I was thinking it was good product. I was wrong! After 3 months it was broken, and I went to service. Two weeks later the vacuum was broken again, and I went one more time to service. Now I've been waiting since 8/10/2007 because they are waiting for one part from Buenos Aires. It will be my last product that I buy with this name: BLACK & DECKER.

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