Bissell Appliances

This is my third Bissell carpet cleaner (crazy I know!). This one only worked three times though! It will suck up the fluid but not disburse it. Go figure. I did everything it stated to do in the manual, including carefully cleaning everything I could get to. Still it won't! I've contacted Bissell but after reading the comments on this site, I doubt they'll do anything about it without it costing me a bundle. I already spent $190, that's enough! I think I'll go with hardwood floors and forget about purchasing all this junk equipment! A dust mop is cheaper, less work and a lot less stress!

Bagless 12 AMP Vacuum Cleaner: My Hoover "died" after 16 yrs of wonderful service! Bought your "Bagless Hepa", whatever the ** thing is & I bought it less than a year ago & paid $135.00 for it (on "sale" - whoa such a deal, not). The stinking thing is a pain in the butt just to clean it out! By the time you dismantle it and clean all the stinking parts and have to wait for the filters to dry and then put it back together again! Give me a break! Some man must have designed the stupid thing as they never do anything around the house for the most part (99.95 % of them don't anyway. Us women are ** lucky if we can get the ** just to empty the trash!). Love your Carpet Steam Cleaner, but your Vacuum just sucks & I don't mean that in a "good" way either!

Think "Outside the box" and go back to what works - simplicity! Bags work great! They actually have bags that catch all the crap that your lousy vacuum that takes way too much time to clean! I will not recommend it to any woman I know! I know plenty of them and they know women I don't know and I think you get my "drift". Word of mouth is a powerful thing!

Bissell 82G7-01 & Bissell Pro Heat 2x turbo Carpet Cleaner - And we wonder why there is no more products made in the USA! I purchased a Bissell Vacuum from Fry's last August. After six months, the vacuum imploded blowing out dust, the cord frayed from simple wear of winding cord up and attaching the plug. The hose started to fall apart compounded by air filters blowing out dust (air filters that cost $14.00 and were replaced/maintained properly). The engine started to make a high-pitch whirling sound. I called Fry's to inquire about warranty and they gave me Ralph's number as Bissell contract repair guy. Ralph's was the closest service center to my coastal home. I called Ralph explaining the breakdown of the said vacuum and he said indeed it sounded like a warranty issue.

When I brought it in, the service guy was at lunch. There were many vacuums and other units waiting for repair. The first thing they said was I should not have purchased from a Box Store and that the bagless vacuums always blow dust out! Then they said I ran over the hose, that I never changed the filter and that I have abused the machine. I said no, I do use my vacuum everyday, I live in a wonderful neighborhood in the country and that I take care and maintain all my appliance, vacuum, automobile and found myself justifying a clean house. A women said, "Why do you vacuum everyday?" as if that was a crime. They said they would take pictures of the machine and send them to Bissell.

I asked what vacuums they recommend and they said the brand they carry that requires bags and do not blow dust, made in the USA. I was seriously considering purchase of this vacuum. A salesman shared all the pluses, leaving my vacuum to be repaired. One week later, no word and my house desperate for a vacuum cleaning. So I called Ralph's. The women said that Bissell refused the warranty because the vacuum was abused! She said I could call but she was sure that they would not hold up the warranty. I was furious. I was offered a loaner. This is where I would give Ralph's five stars as this was an unexpected and appreciated offer.

My friend went with me to the store to pick up the loaner. I was greeted by a grumpy tech who repairs and reports to the woman, who then called Bissell with their report. When he said "this product has been abused, Bissell will not fix it!", I lost my temper and my voice raised. He rudely retreated to the back shouting up for the woman to come take care of me. The woman came downstairs, as I accused them of bait and switch, meaning they had no intention of repairing the machine but to sell me one of theirs. She too went into the dialogue again of Box Store shopping shame! She then said she would take photos and send them to Bissell. Next day, she called me back, explaining Bissell said it was abuse and would not warrant this vacuum. I asked why would they say that. She gave me the number of Bissell.

Bissell claimed they would not warrant it because Ralph's said I abused the product! Then the agent from Bissell explained that the under filter (which I cleaned religiously) sometimes is sucked into the vacuum causing dust and dirt to flow directly into the motor causing the problem. She specifically admitted a defect, which was only one of the problems with this machine! She also told me that it was Ralph's employees that claim the machine was used and abused and based on that, Bissell would not warrant the machine.

My son returned the loaner vacuum, which again was superior to the Bissell product. Bissell rang back a day later stating that I should pick up the machine from Ralph's and then take it apart, pack it in a box and return it, that Bissell would pay shipping and then they would determine if they would warrant the machine. Last night, I came in from work to hear an absolutely rude message from Ralph's threatening letter with a date on it to throw out the unwarranted abused vacuum if I did not pick it up. Extraordinary! No, Ralph does not carry Bissell as Ralph too explained the inferior made in China product is not dependable and blows dust out, seals breakdown. All this makes sense. I have one that indeed does that! What does not make sense is that instead of listening to what transpired, they made up their own analogy with no intention of even taking a look further.

Bottom line, Ralph's intention is to sell me their product. I would never recommend this place nor would I ever recommend Bissell products or warranty. Lack of integrity is huge! By the way, Ralph and Bissell, I have no intention of picking up the machine, taking it apart, shipping it back or coming into your store to be insulted again! I have purchased a new vacuum elsewhere, local to our coast and who stand not only behind their products sold, does not attack customers' integrity and sensibility or inserts an assumption that one shops at big box stores. There should be a class action suit against Bissell as their products, including the steam cleaner that has only been used twice and now will not suck up water! They knowingly sell products to break. They have your money and do not care one bit about their customers.

The one year warranty is laughable and to end, I was told by the woman at Bissell that it did not matter if I serviced and changed filters as stated in booklet that came with the machine because even if the filter says Bissell on it, it does not mean it is Bissell and therefore, prohibits warranty. The worst company I have ever dealt with!

This steam cleaner works fantastic the first 2 or 3 times. Then the problems begin. First the fluid dispensing trigger malfunctions and leaves copious amounts of cleaner on the rug. Fixed that from advice given by an independent website. Not Bissell. Ok, it cleaned fine the next 2 times then stopped dispensing cleaner. I opened the darn thing up and cleaned the jets. Still didn't work, but, hey, I can still use the upholstery tool to spray on the cleaner and then vac up. This machine is a frustration and not worth the money.

My Bissel has been a piece of *** since day 1. It is heavy and requires constant cleaning. What prompts me to complain is its lack of dispensing water. I have worked with support and it will work for a minute or so and then quite very frustrating! It leaves more water in carpet and just turned out to be a big mess. I will now go throw it out in street and perhaps drive over it a few times and then go buy a different make!

I am trying to send my complaint and of course it's not going through. I'm trying again, probably to no avail. The vacuum I purchase above is horrific! It's too heavy, has mediocre suction, and the tools are not easily accessible plus the stairway tool broke after a couple of months! If you want a good backache or shoulder problem, this is definitely the choice of vacuums! I will never purchase another Bissell product again!

I bought a Bissell PowerForce bagless upright vacuum from Walmart in August 2011. It worked fine for the first 3 months, but by December, it no longer had any suction. I had to use the attachment hose to vacuum anything. One day in early December, it started smoking. So I immediately unplugged it and felt around the base, which was extremely hot. I took off the bottom part with the roller and discovered that the belt was broken in half and the roller itself seemed to be stuck, it wouldn't spin. Thinking that the belt might be the culprit, I went and bought a new one, installed it, plugged in the vacuum and again, checked to see if the roller was spinning, which it wasn't.

Within about a minute, the base was burning hot and there was a burning rubber smell. I turned it off and unplugged it before the thing had a chance to set off my smoke alarm or worse, burn my apartment building down. I figured it was cheap because it was plastic and didn't have any unnecessary bells and whistles, but it turns out it was cheap because it's a piece of junk and a fire hazard. My 90 days ended 2 months ago, so I guess there's nothing I can do but toss this hunk of junk in the trash and buy another vacuum cleaner made by a company that's not Bissell.

I purchased a Bissell Proheat Turbo carpet cleaner from Wal-Mart. One use and the beater brush stopped working. I fixed that and the next time I used the machine, the pump quit working. I've tried to use the shampooer a total of three times. I will never buy a Bissell product again and I will spread the word everywhere I can for other people not to purchase or use Bissell products.

We have a Bissell Cleanview II Bagless Sweeper. I recently took over the vacuuming duties from my wife, and now I understand her complaints about the sweeper. When I tried to adjust the brush height with the adj. knob, it seemed not to work. I turned the sweeper over to investigate and found out that the adjustment knob doesn't touch the adjustment plate. Either a.) the knob is the wrong one, or b.) the adjustment plate is the wrong one. Apparently, this was the case from day 1. It is 2+ years old and way past any warranty, but if the incorrect parts are installed initially, that makes me question the quality of the machine for the rest of it. I will go out and buy another sweeper, but it certainly won't be a Bissell, now or ever.

I bought a Bissell Powergroom at Wal-mart over a year and a half ago. It worked fine for the first year other than the belts. That didn't bother me much. A year after I bought it, my brush froze up. That was something I wasn't prepared for, so I ordered a new brush thinking it was a one time deal. Six months later, same thing! At this point I was mad. Can't they warn you ahead of time you should keep extra brushes on hand? Every time this happens, you have to order them on line, and wait at least 10 days for it to arrive. The dust here is awful. I can't go that long without vacuuming! They offered me free shipping for the inconvenience, but I didn't realize it would be pony express! It's day 11 and still no brush. I will never buy another Bissell product again.

I bought a Bissell Pro-heat and used it once. After a year, I tried to use it again and it wouldn't suction the water up. Bissell told me to take it to the nearest store (1 1/2 hours round trip). I left it with them. I made another 1.5 trip to pick the Bissell up. They said it worked fine, and I paid them a minor fee for checking it out.

I tried the Bissell again, and again, my carpets were left soaking wet. I have called Bissell many times, and they said that because it is out of warranty, they will not help me. I have asked for my money back or to give me a credit towards another machine. Even a refurbished machine would be great. They are not willing to help me. The machine is still sitting around unused because I am still hoping that Bissell will come through and offer to stand behind their name.

I have a Bissell vacuum cleaner, 2 years old, and have had to replace the foot pedal for lowering the handle 3 times. I have a Bissell carpet cleaner, also 2 years, and the knob to release the water plus the rod both fell out.

This is not what one expects, as replacing parts becomes an expensive part time. Also the design for the dirty water catcher is very difficult to clean. I feel let down by these products.

I bought a ProHeat Pet, and after about four months, the soap stopped spraying. I took it to a shop that Bissell told me to take it to. They had it for about three days and said that it was fixed. I picked it up, took it home and it did not work. Well, not too long after, the suction depleted and it left a lot of water in the carpet. I wrote the company many times and they just kept telling me to take it to the same shop (that didn't know how to fix it in the first place).

Well, I wrote Bissell a few more times asking for my money back, and finally, I told them that if they didn't do something to make me happy, I was going to expose them on the Internet. Well, I guess they didn't believe me so I went on facebook. And by the end of that day, I received an email from Bissell saying that if I sent the cleaner back (postage paid), they would send me a refurbished one. I sent it back and got another cleaner, a different kind. But so far, it is working. So everyone that is unhappy, go on facebook and see if that works for you.

I bought Bissel ProHeat carpet cleaner in 2007 and used it a couple of times until 2009. The motor that drives the agitator brushes failed.

I went back to Sam's Club and bought another. This time is was the ProHeat Complete Pet 2X. More brushes, more money. That was December of 2009.

On September of 2011, the same thing happened to the second machine. I don't clean my carpets that often, but I do believe that a unit like this should last more than two years.

Next time, I will know better. Don't buy anything from Bissel, unless you have money to burn.

I bought a Bissell Spot Lifter today. I followed instructions exactly, turned it on and it worked good for about 3 minutes. Then, the brushes stopped rotating. I removed the brush cartridge and cleaned with warm soapy water like advised by the manual then reinstalled. Still the same. Broken. It won't rotate no matter what the position is. When are we going to learn to stop buying this cheap Chinese-made crap? Oh wait, nothing is made here anymore. A brush and simple green next time. At least it is still made here in the USA.

I got a Bissell upright vacuum for Christmas of 2010. I have not had it for more than a year and I have had nothing but problems with this vacuum.

The motor is smoking and the fan belt is hot and melted. When I had the vacuum in an upright position, cleaning the edges of my carpet and the vacuum melted my carpet. I am only looking for an exact replacement of my current vacuum, as this vacuum was almost 100 Canadian dollars. Please email me regarding this concern.

About a year and 1/2 ago I bought a Bissell Cleanalong Canister Vacuum from Walmart. I've had the pleasure of using it about an average of 3 weeks within that time. Right after the manufacturer's warranty expired it stopped picking up and the "change bag" indicator light came on. The bag was fresh. I called customer service and was told that the light didn't mean change the bag, although under that light it clearly says it does. There is no other indicators on the machine. I was told to run a broomstick through the hose to remove any blockages. The way the hose it made, it's impossible to clear blockages. The hose is attached to a hard, plastic molding that is curved. There's absolutely no way to tell if there's a blockage and no way clear it if there was. It doesn't allow me to run the broomstick through one end and come out the other.

I explained this to customer service by phone and email. Both times I was told to take it their repair shop closest to me. The shop they use is a distance from and I have no intentions on paying for the repair of a defected product. I had to sweep my carpets and grew tired of it, so I decided to try the vacuum again. To my surprise it worked normally. It wasn't long before the same problem occurred. I checked the bottom filter, which was clean and in place, but now I cannot put the cover back on. It's not damaged in anyway and should slide on and stay on. Instead it falls off as soon as I move the vacuum. The bottom of the machine gets so hot that I cannot touch it. I tried replacing the bag and now the door on the canister itself won't close. Like the filter cover, there's no reason it shouldn't stay closed.

The only way to keep it close is to turn the vacuum on so that the suction holds it together. After a few minutes of that. the spring and latch popped off. The vacuum is currently ready for the trash. I want my money back and I've expressed that to Bissell customer service. They told me to take it to their shop, which is what they tell all their unhappy customers.

I purchased a Bissell PowerGroom Vacuum 92L3 series back in January 2011. At first, the product seem to run well, but just 5 months after purchase, the motor surged and melted the roller brush leaving traces into my carpet. The vacuum was still under warranty so I contacted Bissell and went through a troubleshoot process on the phone. I was then informed that the roller brush was not under warranty and that there was nothing to be done, but to replace it. I explained again there was a problem with the motor and I just want the machine replaced. I was told to take it to a service center and it was at their discretion whether this problem was under warranty or not. I am so disappointed that this machine did not even last a year, and it's now the second product of theirs I bought in the past 10 years that has broken within months of purchase.

I am writing about my Bissell Turbo 2, which I bought from Godfrey's in Botany a couple of years ago, and have had nothing but bother since I bought it. It has been repaired more times than I have used it. I buy all Bissell products, my vacuum and handheld spot cleaner. I would like to ask if there was a problem with them, as I'm not sure if it's worth getting it fixed again as I'm really disappointed in this machine. I would have expected it to have lasted a while as I only use it now and again, but every time I went to use it, it has a problem.

When I used it today, guess what, the brushes were not working. I've done all the checks for troubleshooting, but it's still not working. I'm sure the pump in it was faulty from day one. So I am wondering, do you think it's worth another trip to get it fixed at Manukau, or do you have another brand more dependable as I'm thinking of buying a different brand. $600 is lot money for something I never get to use, and what insurance do you give to a new product that's not something you use every day. I just thought to bring it to your attention to see if you had any other trouble with this. I look forward to hearing from you.

We purchased a Bissell Power Groom Bagless Vacuum Series 92L3 from Wal-Mart back in January 2011. At first, it seemed to really do the job; and we were satisfied with the $88 purchase. Then, last week, my husband was vacuuming the living room when a strong odor of burning plastic was detected. He immediately shut off the vacuum (which was extremely hot to the touch) and turned it over to find burnt plastic pieces melted into our carpet. After removing the bottom plate, we discovered the roller brush on one side had completely melted away (while the belt was intact and undamaged). We believe that the motor surged and caused the roller brush to melt.

Brissell Pet Hair Eraser X2 was purchased one month ago. At first, I was disappointed in the fact that it did a poor job in picking up anything and left pet hair in places all over my carpet. I only have one cat and bought the vacuum only for this reason, which is to clean up the cat hair. But it doesn't do that at all. Okay that's bad enough.

Today, while cleaning with the attachments, the piece of ** burned a hole in the carpet with the brushes. Waste of money and extremely destructive. No more Brissell.

I bought a Bissell shampooer for people with pets. Not long after I started using it, the suction failed. I was able to get the suction going again by removing a little red piece in the drain canister. Soon after, the suction stopped for good, 10 days after the warranty I bought from Lowe's expired. Now, I have a carpet cleaner with no suction and a new puppy!

I was given a Bissell Steam Mop for Christmas 2009. We used the product about a dozen times over a 6-month period when it stopped working. In June, I went to use the machine and all it did was make a horrible grinding noise and was no longer producing steam. I tried a new filter. I tried letting it rest but nothing worked. I contacted Bissell customer service who had me try several different troubleshooting ideas including unscrewing and detaching several pieces of the machine. They offered to have the machine serviced at one of their authorized shops however, the closest shop is 90 minutes away one way. They finally agreed to send me another machine at no cost. I received this new machine in July 2010.

Fast forward to November, 4 short months later, and you guessed, the same grinding noise and no steam. So, I called customer service again and went through the same troubleshooting steps but to no avail. This time, they want me to send the machine back so they can examine it to determine if I have done something wrong! How insulting! Once their experts have inspected the machine, they will either replace it with the same one or return it to me in the condition in which it was received. Again, very insulting! I have asked for a manager to call me at a specific phone number during working hours but they refused. They keep leaving messages at my home while I'm working. I have called what Bissell considers their customer service line a total of 4 times over a period of 6 days and no one with any authority is willing to speak with me. Do not purchase this machine, it is junk!

I have above written Bissell Pet hair eraser vacuum cleaner. I purchased it at Target in Meriden, CT 06450, USA. I have only had it since spring 2010 and it has barely any suction and is now broken and unusable. It also has gotten very hot while I am using this product. I'm extremely displeased and disappointed as this vacuum has not performed as advertised. I specifically purchased this vacuum cleaner because I have pets! I have tried to email the Bissell company but the web address is and has been down.

I have tried looking online but cannot find an email address in which to contact and make a complaint to the Bissell Vacuum company directly. This product cost $90 and I cannot afford to purchase another, if it is not going to perform. Other vacuums available are just too expensive! Thank you for hearing my complaint and for your patience.

I bought the Bissell ProHeat carpet cleaner. I have not gotten one complete room cleaned with this pile of junk. It has been back to Sears for maintenance twice and nothing was ever fixed. You cannot get hold of anyone that will do anything about this product. Do not buy this product! This was $250 down the drain. When I see the name Bissell, I will not look at anything else to buy. They do not stand behind their faulty products.

I have a Bissell ProHeat 2x Upright Carpet Cleaner. After using it only three times, the solution tank leaks continuously without pressing the trigger. I also know of at least three other people with different Bissell carpet cleaning products including a canister style cleaner that have the same problem within the first three times using and it begins leaking. I contacted Bissell and I was told that my gasket and funnel are worn so I need to replace it. It would cost me $4.99+$2.97 to replace a part that goes bad after the second or third time I used it.

I believe it is a poor quality product if it is going to need replacement that often. I will not buy another Bissell product and definitely will not recommend one. I paid $230.00 for a machine I used three times.

We purchased a Bissell Pet Hair Eraser Up-Right Vaccum after reading rave reviews about the machine. We should have waited about three months because that is when all the "Real" reviews came in and is also around the time ours started going south. There is multiple flaws in the design & operation including safety issues. We question the safety of the roller because there is no way to shut off the roller on the vacuum while using the hose attachments. In our case this allowed our machine to roll over the cord and chew up the electrical cord. The unit creates so much dust in the house it seems that we would be living on a ranch yet we live in a suburban area of Northern California plus spews the smell of dog all through the hose while we vacuum. It is nasty.

Another issue is the containment system for the pet hair the cone gets clogged constantly and we can only use the vacuum for about three minutes before we have to literally take the machine apart & clean it out so it will work again. It has been a complete nightmare to use. The HEPA filter gets so much dust & dirt in it that it i added a bit of moisture I could make clay. It seems the machine does not effectively move the dust,dirt & hair to the containment container. I have read multiple complaints & bad reviews on this machine to date & I can not believe it has not been recalled. I told Bissell today that I can't believe they are still manufacturing the machine because of all the problems with the engineering/design.

We purchased a Bissell ProHeat Carpet Steam Cleaner machine and within 30 days, the pulley housing got too hot and melted. This caused lots of smoke and, of course, the machine to be non-operating. I called Bissell and they exchanged it with lots of fighting. When we got the replacement, it was a refurbished and not new. The electrical cord had been cut and taped up with electrical tape on it, this is how we knew it was refurbished. I called about that, and they wouldn't replace it. I decided to cut my losses and just not fight it out, to be grateful that they replaced the bad one to start with. I go a year and a half, and use the replacement maybe three times. I tried to use it today and the pulley housing melts yet again. I called their customer service, and we argue back and forth. They will not replace or refund this machine.

Now, I have a $200.00 carpet cleaner that is completely useless, and a safety hazard as well. When I told the supervisor that these machines are a safety, a fire, and an electrical hazard, she could care less. How do I go about getting this replaced or getting a refund?

On December 9, my husband got me a Bissell pro heat 2x pet shampooer. It stopped working just after the 30 days, so we got another (was told that they could not find that we had purchased this one) one in May 2010 and again just after the 30 days it stopped working too.

I called the company and they sent me out a water bucket. I called again and they walked me through the steps to repair it, then I had to take it to the shop, worked one time, went to use it again and now it won't work. I called the company again and they tell me all they can do is send me out a new one. Now I would have three of these machines that won't work. After asking 3 times to speak to a supervisor, she tells me that all they can do is have them picked up to have them quality inspected. They water does not flow out to clean the carpet. So now I am down approximately $500.00 and two broken machines, the supervisor tells me this is very unusual. I have asked for my money back and the supervisor tells me that they cannot refund my money.

Purchased the Bissell upright pro from Costco in 2007, used the machine probably 5 times overall, and the suction simply stopped working. Bissell does not replace parts, and at this point I am fed up with the company and the machine. I am going to buy a Hoover next time. Economic damage: $100.

This Pro Heat was bought as Christmas present in 2007. I did not even open the carton until the next summer. I used it a couple of times and then in 2009, the belt broke and I bought a belt and bags at Walmart. The belt promptly tore up, Bissell said to only use their products. It was difficult to do as we are over an hour from a Bissell service person. I paid to have it re-belted and checked out. I brought it home and used it one time. I got it out on June 5th and used it maybe 15 minutes and quit working again. Customer rep said to clean and check. I did that and still not turning the brush or dispenser moving. Said it was an internal problem and to take it to a service center. I was out of warranty so they could not help me. I haven't even used this $200.00 machine 15 times if that, only have a carpet 20x14 or so, just the one. How can it be dead? Bissell is the worst company ever. I wrote to Bissell and they said they would get back to me in 2 days. I still haven't heard from them.

I purchased a Bissell Powerforce Turbo vacuum a few months ago and the handle which is made of plastic has cracked and is pulling away from the canister. Customer service said they've never heard of this happening before as if I was to blame. This is the second appliance as the first one had to be replaced within two weeks. The suction stopped working. Walmart exchange it for me since it was within 90 days of purchase. This vacuum is a piece of junk! I should've listened to the elderly greeter at Walmart when I returned it the first time! He said, "Good luck with that. They're are being returned like crazy!" Of course, Bissell said they sell hundreds of thousands of vacuums through Walmart on a monthly basis! I doubt that. I don't think they sell that many in a year! I'm investing in a better vacuum and forgetting about this piece of junk! I highly recommend you do the same if you are in the market of a good vacuum. Don't buy Bissell! Money down the drain!

I have a Bissell PowerForce turbo bag less vacuum 6585 series. I bought this at Wal-Mart (Illinois) in July of 2009. As of today May 22, 2010 it stopped spinning the brush and is now smoking or smells of fire. It's not picking anything up. I turned it off right away and aired out my house of the smell and smoke. I am very concerned about it starting on fire with my little children in my home. I contacted Bissell customer service right away. I checked the belt and it's in perfect working order. I checked the brush and it's also clean.

Customer service asked me to manually turn the brush and I can't. It won't turn at all. I then was told from customer service that the brush froze up and right away she starts talking fast telling me that it is because of dust and it can be replaced for $13.99 and shipping cost. I right away asked what does she mean I have to pay for an item that is defective due to dust? I was getting no where with her and she continued to state that Bissell does not cover the brush under their warranty nor is that their problem that it's defective and dies in less then a year from dust causing it to freeze up. I also asked her what does she think people use their vacuum for decoration. I am very angry that Bissell is charging customers for this.

I then demanded a supervisor to speak about this. I was not satisfied with what I was being told and demanded a replacement free of charge after I spend my hard earned money on their product. It's still in a one-year warranty and I even have bought an extended warranty when I bought it. I was put on hold and the lady came back to tell me that Bissell will send me my part for free this one time and I made sure to get a order number, so if I don't receive my part in 7-10 business days as stated I will then file a claim with the BBB. I spend money on all their filters and make sure it's in great working order. Anyone that has one of these types of vacuums knows that those filters cost money. What a shame that Bissell vacuums are not being made with quality anymore. I don't recommend others to waste money on a product that is not going to last. I hope that my post helps others if they are in my situation and or looking to buy a vacuum, then they know what to expect from Bissell.

The Bissell Pet Hair Eraser has a serious safety flaw. There is no way to turn off the carpet head while using the hose like you can with most vacuums these days. It has no sensor to know if something is stuck in it either. In the first two hours I owned it, it rolled on top of its cord while I was cleaning the drapes and wore a hole through the cord, then it rolled on top of a sock and started smoking! I really think this model needs a recall. How much could it have cost to put a clutch in the thing?! Similar models in the same price range have this feature. On top of this danger, it makes the machine very messy. It kicks up carpet fibers and dirt since the vacuum head is constantly spinning. I am afraid it will wear a hole in my carpet while I'm cleaning the stairs!

several months ago my wife purchased a bissell powerforce bagless 12amp vacuum cleaner My opinion of this product is that it is one of the most unhealthy, filthy ,and worthless, piece of equipment I have ever used in 40 years of cleaning. I have sold vacuums back in the 70s door to door, and even then it would have been hard to find a vacuum that was as filthy and unsanitary as model 6579-3. [Bissell] should be ashamed to have name on the product.

The first time I used the 6579-3, I noticed dust accumulating on the outside of the machine. I have taken the filters and dirt containers and washed and dried them often as needed, and the first cleaning afterward, the outside of the is coated with dust. Imagine what the air quality is when running this machine. [They] should Hang [their] head in shame with [their] name on this machine.

I will make it a hobby to visit the vacuum cleaner dept each time I go to a dept store, to discourage each and anyone I can from buying product, until I receive recognition of my complaint from [their] company. A very dis-satisfied consumer.

I used bissell odor control steam cleaning solution which made my cat very ill. The product listed no precautions for pets. Thankfully my cat is fine now after a trip to the vet and antibiotics.

I purchased a Bissell Pet Hair Eraser vacumn March 2009. That one had to be returned to the store because it was broken in the box. The next one so far I have had to replace the turbo pet hair brush, the hose and today the belt went bad. I was given a lecture by customer service on how to use my vacumn after all I've only purchased and used sweepers for atleast 45 years. I asked to speak to someone about the quality of their machine so they gave me to Quality Control where I was given a lecture on how to use the sweeper. Don't sweep pet hair, don't do this, don't do that. It's a sweeper and my other Bissell is 5 years old and still going strong but my son has it.

I told them before long I will have rebuilt this sweeper from the ground up. I was assured other people "love" this machine. I loved it to at first but now it's a piece of junk. They really don't care...I was treated like it was my fault. They even asked me what kind of pet hair was I sweeping up and maybe I should get my dog groomed or comb her before sweeping. It's a PET HAIR ERASER people.

The Vaccume suction hose flew out of it's housing, and hit me in the nose leaving a bump and bruise. The inside springs were out of alignment when I looked after the incident.

I purchased a Bissell upright power cleaner about seven years ago but it's been awhile, yes, but most of all this time, this thing is broken. I did not even use it two times and what they call a beater bar (brush) melted on the side. I have been through four of them plus belts, pivot arms and now some other plastic piece that I can't order. And I can't even get in touch with a service center with wrong numbers and people's answering machines like Bob's fix it shop who never answers or calls back. This machine has a design flaw in it where these parts continuously melt due to the high speed beating against the rug and they are all made out of plastic. If perhaps they were metal and have some kind of bearings, I don't feel it would be a problem. Bissell has many models like this and I am most sure they are sending out a lot of parts that you have to buy. They did replace my parts twice for free. They need to take this junk off the market.

i purchased a bissell vacume model # 6579-3 about 5 months ago. on may 20th the vacume, while sweeping started to smoke. when i tried to return to walmart where i purchased it they told me they would not replace or return it i would have to contact bissell directly. this sweeper has been a problem from the first month i had it. the hose would not pick up any dirt and the dirt would build up at the top of the bagless tube when it should have caught the dirt in the bottom. i did not pay a lot of money for it 50+ but times are hard and i would like it to be replaced, it was only used aroung 10 to 15 times since i had it.

My daughter bought this vacuum for me may 2008 and first time it was not picking up the hair I called and they sent me a new belt.In less then a year the same thing again.I bought another brand vacuum and have been happy with this one ever since.I called bissell and they told me I had to deal with the place I bought it at not them.

My Bissell vacuum cleaner caught fire when I was using it. I turned it off but smoke filled the room. I wasn't sure that is what happened so I put it on a tile floor, plugged it back in and turned it on again. It immediately caught fire again. After I turned it off, I had to blow out the flame. The flame was on the base of the back of the vacuum, not on the cord. There were no injuries or damage but someone else may not be as fortunate. The model number is 6595-P. It is a blue upright and was purchased at Costco about 3-5 years ago.

Each vacum did the exact same thing. Both just stopped working. The motor dies out.

Vacuum gets very very hot, hot enough to burn a child. When I vacuum and the vacuum bangs into a piece of furniture (per say), sparks fly out of the back of it. I decided to set it aside for now and buy a new vacuum. I have had it for less then one year and bought it at K Mart in Wellsville New York.

I keep my vacuum clean as instructed in the owners manual.
I feel that this vacuum is unsafe, even though it has auto shut off when it over heats. By time the auto shut off takes effect, it is hot enough to cause injury to an adult or a child.

My child got burnt, the burn was red but not blistered.

I recieved the Little Green Clean Machine (compact upholstery/carpet cleaner) as a gift last Christmas. I used it in March and it was returned because it was defective. The defect caused it to expell dirty water back onto what areas of my home I had just cleaned which were several pieces of my sectional sofa and carpet.

Upon returning it to Service Merchandise I was advised by the manager to call Bissell and file a complaint about the damage caused by the faulty cleaner to have my sofa professionally cleaned to see if the staining would come out. I was able to re-clean the carpet myself.

When I called Bissell I was told that since I had no cleaner for them to examine or a receipt to present to them, (The receipt was returned to Service Merchandise along with the cleaner)that I had no claim in their opinion.

I told them that I was only following the procedure Service Merchandise advised me to and that didn't seem to matter at all. I did remind Cindy that I returned my product registration card as I always do with a new purchase and because of that they would have my pertinant information on file. After that she told me to take pictures of the damage and send a filled out complaint form to Bissell and they would review it. As you can see by their response that was a waste of time because they denied it for the same reason as the original one, no machine to examine. I would have thought that the proof that I did have this machine, the proof that it was returned and pictures showing damage to only the areas of my sofa cleaned would be enough for them to honor my claim. They told me to take it up with Service Merchandise because they advised me improperly. Of course now that Service Merchandise is days away from closing for good I have nowhere to turn. I am only asking to have my sofa cleaned professionally.

My sofa is stained and dirty looking now that I Cleaned it.