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Betty of Laureldale, PA September 29, 2008
purchased 11-18-06 Well a little after the first year our freezer was icing up...we discivered the freezer seal was bad...after trying to get the part we finally went back and found someone to talk to...he helped us locate someone to get the seal through.
Just recentlt everytime I opened the refrigerator I smelled a burning smell...it really scared me. We finally discivered the sensor cover that covers the lightbulbs and also shows our temperature setting was melting...it melted completely off and is now presently hanging by wires. We cannot afford another refrigerator but as of now we do not have light in our refrigerator and am considering a used one...it is ashame that you struggle to pay for an item, only to find it is a piece of crap...the last time we looked they were still selling them....makes me feel like I want to go over there and warn everyone that looks at that particular brand.
The smell of the burning gave me an uncomfortable sense of being afraid of a fire and the smell was overwhelming. We worked hard to pay it off as soon as we could, we did without other things only to have this product be of such poor quality
Beth of Alexandria, VA September 29, 2008
9/28/08 7:20 PM Bought a washer from the Best Buy OnLine store. In six weeks, the washer broke. Because I was past the 30 day window, Best Buy would not replace the washer. Instead, a parade of GE repairmen have been at out house (and on two occasions, didn't show up) Everything imaginable has been repaired, and still it doesn't work - Best Buys response - Oh, that's GE's problem. Rude, condescending customer service people.
I am six weeks without a washer. The time span included my son's leave from Afghanistan, where he is an infantry turret gunner. You talk about dirty clothes. I will never deal with this company, store again and encourage others to avoid it. Corporate greed rears its ugly head.
I am a Nurse practitioner, husband is an army officer - five days of lost work. emotional heartache of never ending calls with customer service people who are either unreachable, or moronic. Lost weekend trips to visit out of state child.
Ebanks of Bowie, MD September 28, 2008
Purchased LG Dishwasher from Best Buy for 699.99 + Taxes. Within 6 months broke with error code and high noise during water fill (supposed to be exceptionally quiet). Best Buy fixed it once, but Geek Squad Rep told me how often LG appliances break and how impossible they are to repair, but Best Buy won't replace w/o their service warranty. After a total of 6 service calls, wasted repair costs, annual leave, etc. Best Buy concluded they can't fix it and owe me nothing....my problem.
This ends any future relationship with Best Buy and LG.....total lemon on both counts! I am buying from anywhere else! Total cost of over 1100 in a nonworking dishwasher when I add cost, leave taken for repair, service costs...and this cost excludes time and dish pan hands attributable to dishwasing.
Debra of Brooklyn, NY September 17, 2008
on dec 18 2007 i bought a Frigidaire fridge from Best Buy..the fridge was delivered on about jan 2 20008. After the fridge was deliver i realize that my light bill kept going up from the regular 120-150. In September alone my bill was over 300. I contacted Conedison and they told me they were reading the meter properly (u see i thought they were not). However, this weekend we found out that the fridge door was not closing properly..we had to lift the door to close it. That's when we realize that hot air was going into the fridge.
I contacted Best Buy on Monday Sep 15 and they sent me a service repair man on Tues Sep 16. When he got here he told me that the delivery man did not put any washers on the fridge door, this is why it was not closing. After he left i called Best Buy to let them know what happen when the fridge was installed and if i will be compensated....they said there was nothing they could do....I am really lost because i really think they are at fault here. Stephanie of Nashua, NH September 12, 2008
In August 2006 I purchased the LG front-load washer. About a year into the purchase, I began noticing the god-awful smell from the clothing. At that time I was using regular detergent and fabric softner. I passed it off thinking I let the wet load sit too long, so I was re-washing the clothing. This may have gone on about 2 months, and I was thinking it was the water, detergent, softner, cycle or temperature of the water. My husband and I purchased a whole house water filter, but that didn't work. We changed detergents to HE, that didn't work. We changed bleach to HE, but that didn't work. Dryer sheets, size of the loads, types of clothes together, washing SINGLE garments at a time, the list goes on and on. We tried everything. It didn't work.
I called Best Buy who directed me (I have a 5 year warranty) to LG. LG told me to run a sanitary wash with all bleach in the bins, wash the rubber ring out with bleach, drain the hose in the front left and leave the door open to allow the washer to dry out. He told me to do this once a week. So, I did and it fixed the issue for the first 2 loads, then back to the stench. So, I called again and spoke with a woman who sent a repair man to the home. He told my husband to use a fraction of the HE detergent and NO fabric softner. And told him to run the sanitary cycle at least 2x's per week. He mentioned doing the last load of laundry as whites and putting it on sanitary - so we won't waste. Thoughtful, but a waste.
So, here I am. I have THROWN clothing away, including my business suits because the stench and mildew will not come out even when dry cleaned. I don't have money to continue to wear and toss away because my washer doesn't wash my clothes. I end up doing double the laundry because the clothes reek so badly. I can't stand it anymore!
I have lost out on clothing, saving money for water bills and time lost from work because of repairmen at the home. This is absolutely ridiculous! I spent 2500.00 on both machines and I want my money back AND damages, not to mention the countless HOURS washing clothes over and over again.
Kisha of Linden, NJ September 11, 2008
After shopping around for appliances I went into Best Buy to compare pricing. I alerted the gentlemen that sold me the appliances that Sears In rosell had the same items for less. I was only looking at purchasing a refigerator but the sales associate sais they were running a memorial day premotion. He said no payment or intrest if I spent over 499.
I purchased a refrigerator,stove and microwave based on this knowledge. I get a phone call from the bank (HSBC) stating my payments are late and that I'm in collections. HSBC stated that I still had to make payments, I explained what I was told.
My credit score is being destroyed. I WOULD HAVE NEVER MADE THE PURCHASE because I knew I could not afford monthly payments I was going to file my taxes in 09 and pay it off. That was the plan from the begining. Sears offered the same finance plan but the sales associate lowered the price of the stove or I simply would have went to Sears to make my purchase.
Cara of Reliance, SD September 11, 2008
My husband and were shopping for a Whirlpool side-by-side refrigerator in late June. My husband found a great deal on Best Buy's online store. The deal was marketed as free shipping on all energy star appliances which seemed like an even better deal. The Best Buy website listed that the fridge we picked out was energy star and came with a child lock out feature.
We received our product in a timely manner, but discovered that our appliance was not energy star nor did it have a child lock out feature. We have a 2 year old son and do not want him dispensing water and ice all over our new kitchen floors. When we tried to exchange our appliance through Best Buy, they claimed no responsibility as the appliance came directly from Whirlpool. They told us to deal with Whirlpool directly.
Whirlpool told us that the model we ordered used to be energy star but was recently changed due to new gov. standards. They also stated that Best Buy mislead us by listing/advertising that the model we ordered had child lock out features. It does not. Best Buy has since updated their site and the fridge we ordered is not longer available. We have no proof that we were mislead and sold a falsely advertised product. We are now stuck with a refrigerator that we do not want.
810.89 Was the total cost of our refrigerator. We have to keep constant vigilance with our very curious toddler who would like nothing else that to flood our kitchen floor with ice and water. We have to pay more for our utility bill as we were not sent an energy star appliance.
Gerald of Mosinee, WI September 4, 2008
I am very dissapointed in the LG front load washing machine I recently purchased from Best Buy. the machine shakes and is loud. I did also buy the stacking unit for it to sit on but the washer seems to skake really bad on the spin cycle even with the pads I was told to also purchase because of the problem. But not until after I bought it and called to see why the washer was doing it.
The washer even moves across the floor and now I keep getting threatened from LG AND BESTBUY that if nothing is wrong with the machine I will have to pay for someone to look at it even though I bought the extra service agreement. Also note I've purchased 3 other appl from Best Buy and all had problems with them. My next step will be to contact the Better Business Bureau
Jose of Las Cruces, NM August 27, 2008
While trying to purchase a LCD TV the sell person asked me to enter my Social Security number in a key pad for identification. I showed my driver license but was not sufficient. I was trying to use my Best Buy account but I destroyed the card 2 years ago after a computer purchase. I refused to provide my social security and they refused continue with the transaction. They suggested for me to contact best Buy to check my account status. I called Best Buy and the clerk also asked for my Social security number. I was frustrated and gave it to him so he could check the account. I noticed an India accent and asked him where he was located. He informed me he was located in Manila Philippines. So I gave my Social security to some stranger at the other side of the world. I was so frustrated I told him to forget it and hang up.
Next day I found my account number in my house and when back to Best buy. I was told I need to re-apply for the card again. A young lady gave me a form to fill while another kid asked her if she could handle she said was Ok. I fill the form with name, address, birthday, and of course social security number. She informed me my account was approved. The TV was delivered to the front door while she told me to meet her at the cashier. Another young man (around 19) asked me to enter my social security again in the keypad. This time I did just to get out. But the transaction did not go thru. Asked me again and again. He called the assistant manager and she tried but with no success. She called another manager. At this point I was very upset. The assistant manager got my application form and was trying to verify the information.
I told that was enough. I remind them they that they just had a case of an employee stealing personal information from customers and creating false accounts. This came out in the newspaper couple days before this incident. They scratched my social security number from the form and apologized. I told them this was a very poor service and that too many people (at least 5 mostly students) got of hold of my private information. I do not recommend anyone to purchase anything in credit at Best Buy.
Possible ID theft. Disclosure of private information.
Keith of Orlando, FL August 23, 2008
LG French Door, bottom freezer, bought from Best Buy 12/2006. Lights stayed on, ruined food, light panel melted and fell down. I guess I should be happy mine lasted so long! NOT Wish I had seen this site prior to purchasing this piece of junk.
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