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Roni of Kaneohe, HI November 1, 2008
On October 26, 2008 I placed an order online at you BestBuy website. My credit card was charged and an email confirmation was sent to me. A few days later I also ordered a washer pedestal with an online customer service rep. At that time she confirmed my order for the washer and setup the delivery of the pedestal to be delivered on the same day. The date of delivery was for the 11th of November. I know of someone else that order that same washer, but her delivery time was much sooner than mine.
On October 30, 2008, I received a disturbing email from you saying that my order was canceled. I was shocked and very sad and upset. Plans have already been made to my home to accommodate the delivery of the new washer, but due to a problem on your end this has dramatically change my home remodeling plans. The person that ordered the same washer has already had her washer delivered, why did you honor her order and I am sure some others as well, but not mine?
Doina of Chicago, IL November 1, 2008
I've purchased two weeks ago a remote starter (Avistart 4113) for my car (2005 Mercury Mariner Premier), asking before the Best Buy salesman which one is the best for my car. Then I was asking for installation- and I was told that it's gonna be a piece of cake, it only take 4 hours at Mobile Best Buy. I said OK...I've paid more than 300.00, after 4 hours and a half everything was done. The next night and the next day I've seen my car starting by itself for few times.
I went back, they changed something and I was assured that it's not gonna happen again. It happened, the very next evening- and I had to go back, again. The store is 10 miles away from my house. One day they replaced the remote starter with a new one, same model. The car was still starting by itself. In less than two weeks I went to that store for 5 times!
Finally, because I was pretty mad, a manager told the guys to change my remote starter completelly with one from Viper. But they asked me to come back the next day for installation, and I was told that it's gonna take less than one hour. I went back- that was yesterday- and I found that I ahve to wait another 4 hours. I quit. The guys from Best Buy Mobile are rude over there, I've spent 45 minutes waitting for somebody to open the door- it was a piece of paper on the window saying gone for lunch, will be back at 1pm and I was there from 1:09 pm to 1:45 pm.
My car still starts by itself, I found my radio working by itself in the middle of the night- I'm afraid the battery will be gone someday. I don't know what to do. I've spent so much time going there and back, so much gas, so much energy. The people from Mobile Best Buy are rude, looks like nobody cares about nobody there.
Grace of Spokane, WA October 31, 2008
I purchased a GE Profile refrigerator in June 2008, Sept. 2008 the ice maker stopped working. I set up an appt. with Best Buy repair 888-237-8289. no one ever showed up. When I called to complain they said there was no one available to repair in my area And they would have to call me back. No one ever called
now in Oct 2008 the store people After calling and speaking with Chris who assured me he or Sherman would take care of my problem no one ever called me back. I called again. A sales person represented themselves as a manager Joann and said she would send someone from delivery to replace my ice maker. No calls ever came now the sales person tells me I refused service
Chris who originally sold ne the refrigerator set up an apt. Oct 31 from 12-4pm no show. Now Sherman who I was told was a store manager has set up an appt. for Nov 4 with Jefferys appliance over 1 month later. my warranty states 2-3 days
I have missed 2 days of work and now am waiting again for another appt on Tuesday Nov. 4
Brian of Nazareth, PA October 31, 2008
We purchased a new washer machine from Best Buy and was delivered and installed by Spirit Delivery (sub contracted by Best Buy) on July 31, 2008. Around August 15 it was noted that a water bubble appeared on the ceiling below the room where the washer was installed. Best Buy was contacted, and they sent a technician to determine the cause. Their determination was that the hoses were 'over tightened' during installation and that we needed to contact the installation company (Spirit Delivery).
Best Buy has a 30 day 'Worry free complete coverage' for appliance purchase. However it is almost november and we still have a hole in our ceiling. I have attempted to contact all agencies involved and get nothing but finger pointing at the other parties involved (Best Buy & Spirit). This claim fell well in the limits of Best Buys 'Worry free' policy. I have quotes for repair, but I feel I am NOT responsible to pay this as it should have been taken care of by Best Buy.
Hole in my ceiling. The house is on the market and causes questions every time a potential buyer looks at the house.
John of Columbus, OH October 28, 2008
I am an employee of Best Buy who specializes in appliances. A lot of the complaints on here are very valid. However, hear me out because I'm absolutely not blaming any of you. First, the moldy/mildew smell. My recommendation is to try using less detergent. The maximum for a front load wash cycle is two (2) tablespoons of detergent. If you use a fabric softener, the maximum is two (2) teaspoons. The result of using too much detergent is a moldy/musty smell in the tub, sometimes extreme. Also, be sure to buy a tub cleaning solution of some kind (ex. Affresh) that you use once a month to aid in keeping the smell away.
Second, the vibration. Your salesman should know to not sell front load laundry to anyone who will be using them on a second floor, at all. Also, they typically shouldn't be used on a first floor unless the laundry room is on or very near an outside wall. With the high RPM for the spin cycle comes lots of vibration. An aid in combatting this problem is a set of anti-vibration pads. They are high density rubber square pads that absorb pretty much all of the vibration in the floor. I sympathize with you who have had problems with your washer and/or dryer. As for the leaks in the washer itself, I have no answer. My other recommendation for the smell is to check your hoses. I came across this recently, and I'm sure it's been done before, but I had a customer who was sold a pair of stainless steel hoses with their washer. You cannot, under any circumstances, use stainless hoses with an LG washer. They will bunch at the intake into the washer. LG designs their hoses differently to avoid this. What happens is that these stainless steel hoses (or non-LG hoses for that matter) cut the amount of water pressure coming into your washer. In short, this gives the impression that you're using too much detergent. Repairmen typically won't check this, even though they should. The LG hoses have to be used to avoid this loss in water pressure, which will aid in eliminating the smell. Again, I sympathize with those of you who are having a problem. Good luck to you all. I hope this is even remotely helpful.
Tricia of Heath, TX October 28, 2008
One year ago I purchased an LG front loading washer and dryer. They cost over 3,000. Everything was fine for the first few months and then I noticed a smell. I called Best Buy and they transfered me to GEEK SQUAD who told me to run vinager in my machine on the hottest setting. I tried that and the smell was back the next day. How is that even possible? I was then told to add less soap? Are they for real? This went on for a few months.
I told them I paid for a 5 year extended plan warranty and I wanted a repair man. A few days latter I get a CALL from a GEEK SQUAD telling me he has been on 250 calls for this washer and there is nothing he can do. I insist he come take a look at the washer. Two days latter he arrives and leaves with no help...use less soap. Try an agent they use in whirlpool baths called Whirl away sorry its going to stink because all the water can't drain. They are designed that way. I asked if there was anything he cauld do? No, sorry.
3,000.00 is highway robbery and they know the machine is bad yet they keep selling it. I have had over 1,000. worth of clothes ruined by that nasty smell and my husband and myself are both in wheelchairs so we wanted the front loading machine because we can do our own laundry. I feel very upset that they were already aware of the design flaw and are still selling the machines. We purchased in August of 2007. I wish I had visited this sight first.
Brenda of Fair Oaks, CA October 26, 2008
I purchased the [Whirlpool Gold] dishwasher about 5 years ago from Best Buy. I am so happy that I also purchased an extended warrantee. Best Buy has stood up to it's warrantee so my complaints are the dishwasher itself. I have had the repair men out so many times that I know them by their voice on the phone. My dishwasher was deemed a lemon after the 5th repair. Unfortunately, this took a couple of years to reach the lemon status. The tech needs to look at the dishwasher 5, give or take 1, time before they can deem the dishwasher a piece of junk.
The depreciation Best Buy applies to replace the dishwasher is a little steep. I ended up keeping the dishwasher and extending my warrantee for a few more years. One thing I don't understand about Best Buys' depreciation policy is that if the dishwasher is [bad] in the first place, why would you depreciate it? What is to depreciate? It doesn't work. It never worked right. There is no value on [it].
I have had everything replaced on that dishwasher. The soap despenser (because it stuck), the heat sensor(because it took 3 hours to run a load), the main curcit board. If it is a part, it has been replaced. I also got the run around about my hot water heater being to far away from the dishwasher for the dishwasher to work properly. I was told to run the water to get it up to at least 140 degrees for the dishwasher to run correctly. What the tech didn't realize was the fact that the water heater is 5 feet away from the dishwasher encased in a wooden cabinet. I live in a condo.
I just smiled, reached over and opened the cabinet door. The look on his face was priceless. I told him my water heater was 1 year old and I didn't see any way physically possible to get the water heater any closer to the dishwasher other than taring it out of its encasing and placed it in the middle of my kitchen floor. That might give us 3 feet. Yes, I did say that.
John of Antrim, NH October 17, 2008
i bought an open box refrigerator. we asked what was wrong with it. they showed us 2 dents one major in top back and one on side. We received delivery and it was missing a basket in freezer we called and the sales people said they would order a replacement. We followed up a few weeks later and nothing had happened and store manager said no go as sale.
We called 888bestbuy and they followed up. The sales person lied and said we were told about basket. My wife was with me and they never told us about basket. We bought in good faith and feel wronged as they refused to do anything. I will not buy at Best Buy again.
Martin of Hollywood, CA October 16, 2008
I purchased a washing machine from best buy and also bought a 4 year service policy. They claim that if your washer has to be repaired 3 times that they will replace it. THIS IS A LIE!!! I have had to have my washing machine repaired EIGHT times (so far). Each time you end up waiting for between 10-14 days for service without a washing machine. I have had 5 water pumps replaced but they say that since three of the pumps failed within 90 days of past service it is only counted as one repair. IN WHAT WORLD IS THIS HONEST? Each repair has us going to the laundry matt for another 2 weeks. NEVER NEVER NEVER AGAIN WILL I BUY ANY APPLIANCE FROM BEST BUY.
COST OF LAUNDRY MATT FOR A COMBINED TOTAL OF APPROXIMATELY 18 WEEKS.
Bernice of Mesa, AZ October 15, 2008
Today, 10/15/08, I called for service on my dishwasher, which I purchased on 8/3/06 with an extended 5 year warranty. The problem with the dishwasher is that when you open the door, it pulls away from the cabinet. Otherwise, it works fine. After the frustration of speaking with several different people for over an hour, I finally did speak with someone who proceeded to tell me that the warranty only covers if the dishwasher is not working. I wish I had known that prior to purchasing the extended 5 year warranty. At the time, we had purchased not only the dishwasher but also a washer and dryer also with the extended 5 year warranty. I wish I had known prior to purchasing the extended warranties just exactly what they covered. I was told by the salesperson that everything was covered. What a rip-off.
I now have to contact an appliance repair company and I don't know what it will cost to get the dishwasher to not come away from the cabinet.
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