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Traci of Wichita, KS November 21, 2008
Purchased the LG Tromm and now on the second one. Have taken many many days of work so that the repair specialist could come out between 8-5. Best Buy finally is going to let us replace it. However, we have let Best Buy keep the money of the diffrences of the machine. They told us that is why we should go with the same machine. Are you kidding me! I have ruined so many clothes, blankets, towels that I can not even begin to add up the loss. Not to remind them again that I am on MACHINE #2 and it is doing the same as the first machine. Why would I want to try another Tromm out to trash more clothes and have to have the service tech come out yet another 4 time to agree that my laundry is gross and the machine is not doing what is should.
I have been jerked around by both companies and would not reccomend either and will not purchase another product from them again. I really like that Best Buy pockets your money and does not even allow store credit. Even buying the most expensive top loader they are still making a couple of hundred dollars off of us. Not to mention I still have a dryer that is over priced and a stand for that as well that I have spent when purchasing this machine. But Best Buy thinks they are coming in short the money. I do not see how when it is with in a year of purchase and manufactures warranty.
Agnelli of Wilmington, NC November 20, 2008
We purchased the LG Front Loader washing machine model #WM0642H from Best Buy on 2/4/07 and paid 824.43 for it. After washing the first load we noticed that the machine was leaking water from the front door. We contacted LG and they told us to contact one of their appliance service centers. A service man come over and checked out our machine. He saw that the machine was leaking and informed us that he was going to have to order a new gasket that would take a few days until delivery. He returned the following week to replace the gasket and the leaking stopped.
About 5 months later we noticed that the machine was leaving our clothes with a terrible odor even though we were following the manufacturers instructions. Every time I do a load of laundry now I have to use the sanitary cycle which seems to be working at keeping the smell away for now. This cycle uses a lot more water and electricity. Now we have a different problem, the plexi-glass in the front door has a crack about 1/8 wide and 4 long.
We contacted LG and they informed us that our machine was no longer under warranty and that we were responsible for any repairs. They also told us to contact one of their contracted service centers to have a repair person look at it to determine if this is a manufacturer's defect. If it is deemed a defect, LG told us that we would have to pay for any diagnostic inquiries and the necessary repairs. You can clearly see that this crack was caused anything other than negligence. I am very afraid to use this machine in case the plexi-glass breaks more.
We should not be responsible for a manufacturer's defect. LG should be held accountable. For a company with so many complaints a class action suit needs to be filed. Let us know if there is one and we would love to be part of it.
We all suffer from allergies that seem to be getting worse. This is probably being caused by the mold and mildew that is lurking in the machine. I am afraid that the crack in the door will only get worse and probably decrease the integrity of the inside glass. I do not need for this machine to break and possibly hurt my 7 year old son. The cost to replace it is not within our budget. This machine isn't even two years old yet.
Omar of Harbor City, CA November 20, 2008
defective refrigerator LSC27931. 2nd time breaking down. Overfreezing in the freezer and the refrigerator is not cold at all. All my food is spoiling and Best Buy is failing to send out technicians. The technician also mentioned that the LSC27931 is a faulty fridge
Food is spoiling. I have an elderly woman living here wich requires medical assistance. I also have a child here. I have taken the day off to wait for the technician an to no avail. After repeated phone calls i have yet to receive a returned phone call from the technician or best buy. The first time was equally frustrating. It took almost a week and a half. This time they are estimating the same amout of time for repairs.
Ionut of Anaheim, CA November 14, 2008
On November 5, 2008, I ordered a LG Steam Washer 4.5 Cu. Ft Red. @ bestbuy.com. They delivered the washing machine on November 10, 2008. The machine was licking trough the front door, so I called them again and have the machine replaced. On November 13, 2008 they came and pick up the machine but NO other one. I ask them to bring me another one but they said It is not possible because they have to clear the credit card first and then I have to call and place another order.
Now the credit card will clear in 2- 4 days and another order. Then 1 more week to get the new machine delivered. I called best buy.com trying to speck with a supervisor for 2 HOURS and no result. Bestbuy.com appliance reps transfer my call to Geek Squard and back again, and than back again. When I got tired and ask for a supervisor I got disconnected, every time and I tried for aprox 2 hours I got disconnected . How is this possible? Terrible customer service @ bestbuy.com appliances and I prefer to wash by hand than to go trough this again
Dan of El Paso, TX November 12, 2008
I recently purchased a refridgerator from best buy in West El Paso. I was told it would be delivered to my home NLT 1PM on November 12, 2008. When the fridge did not arrive I called the store in West El Paso to inquire on why the fridge had not made it to my residents and when I shoud expect it. The sales rep could not answer my questions and when I asked to speak with a manager I could not get through.
I later called the toll free number for best buy and asked to speak with consumer relations but was disconnected instead. This is dispicable customer service from a major company like best buy. AS a result I was not able to attend to any of the other errons I was to do during the day.
Mary of Chicago, IL November 8, 2008
My complaint is for my LG frontloadi washer which wasn't working. I called for service and 1 and 3 days later a tech arrived to diagnose the problem. I was told he had to order parts and needed to return to install them. I was unable to schedule with the tech and when the parts were shipped I recieved a call and was told to schedule, that was 3 days after the tech originally came out. I was told the tech couldn't get to me for another week and there was no way to get the part to another tech.
The tech arrives back now over 2 weeks into this problem with broken parts and needs to reorder new parts. The parts are scheduled to arrive in 3-4 days but the tech isn't availabel for another week and a half. There are 5 people in my family and there is a lot of laundry mounting up. I've been going to the laundrymat to wash it's very time consuming and getting very expensive and with the holidays approaching it's just going to get even worse. I, and no one else I know will never purchase anything from Best Buy again even though it is conveniently located. Most people I know go to Sears or Abt. I will now be one of those people.
Julie of Nevada, MS November 8, 2008
We purchased an LG Bottom mount model # LRBC22544ST on 8/20/05. We also purchased a five year warranty. Within 6 months the unit was making a horrible noise and quit cooling. We went through all of the proper channels...and were given the run around by the store we purchased from, LG waranty service people, and the repair person that was asked to come service our unit.
The service people tod us that we lived too far away from their service area and that they only come once a month...if we were unable to be at home when it was convenient for them...we could wait another month. This is impossible with a family of 6! We made the arrangements and had the unit repaired, we were told there was a faulty moisture sensor and that the unit was freezing up on the interior walls...thus freezing up the fan motor. All was well for a year and a half.
Now our unit is going through the same motions and we are again dealing with the various departments giving us the run around. We are again with out a fridge, with a family of 6...and have been waiting nearly 30 days. The local repair person that we were told would be servicing our fridge told us he was refusing to come fix it because Best Buy never pays for his repairs. We thought that spending the 1569.00 would be a good investment for our family and yet here we are with nothing.
John of Snohomish, WA November 6, 2008
Washer machine floods from the detergent area.
Flooded floor multiple times, Cannot get it fixed so far.
Niki of Mason, OH November 5, 2008
When i lived in Pennsylvania I bought a washer from Best Buy website and it came without the transit bolts. I called them 4 times and asked them to send them to me and they say I have to pay for them myself, even though they are part of the washer. Even the manual says that they are part of the washer. These bolts prevent damage to the machine while it is being transported, and my husband and I have to move every few months coz of his job. We already moved once since we bought the washer and had to pay someone (one of the movers) to make temporary bolts for that move. We have to move again in a few months and I have no bolts for my washer!
Until now just 10 for the temporary bolts person, and my time and phonecalls (4 phonecalls).
Jonathan of Glendale, CA November 4, 2008
At the near end of September I called Best Buy since there was problem in the washing machine and so they sent a technician (Geek Squad) to see the problem at October 6. They ordered the parts which were need to fix the washing machine and informed me by saying that they will call back to me when they have received the parts. So my family has been waiting to receive the call but there is no word from them what so ever. I then called the company over and over again for about 2 or 3 times a day which then caused the technicians to eventually come and see the problem over again (about 2 times).
The second time a technician came to fix the problem but he told us that the part he ordered was the right part but the company sent him the wrong one and he said he will come back as soon as possible to get the machine working again. Again and again I have called and did the same thing as I did before, calling 2 or three times a day but there was no sign of anyone from the Geek Squad. Then at Halloween I called them, as usual, to schedule a repair as they replied to me saying that they will replace my washing machine with a new one, although I have not asked them to replace my washing machine. They said they will call to give me an authorization code to replace the washing machine and then again there was no call back from them.
The next day I called the companies supervisor and he told me he will give me the authorization code within 2 business days so I told him that I will call back on Monday (11/3). I called them today (11/3) and they told me to call after 2 hours to receive the authorization code. Then again no word from them. I then called again, waited another hour and spoke to the supervisor on Best Buy. She said she will get the Geek Squad to fix my washing machine when they told me that they will replace it for me.
So I have to conclude that Best Buy is taking advantage of this situation and wasting time with me. My family cannot do anything because they are all waiting for someone to fix it. I am wasting a lot of money in the [laundromat]. At first we just wanted a simple fixing of the washing machine but since Best Buy has given us the idea of getting a replacement of the washing machine, we want that. And also we want the money that we spent on the laundry store back.
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