Bath Fitters

All I had done was just a floor for my master bath. I was having trouble keeping grout in the tile and since it is an upstairs bath, I wanted a solid floor to make sure I had no leaks. The first floor they installed, bubbled up and came loose and popped and cracked when you walked on it, so I complained. They came out, took up all the floor and put down another floor. I waited 2 days to use to make sure it dried good. When I looked in the shower, there was another big bubble. They were due back out today, 05/23/2012, for a 10:00 appointment. They did not show or call. This is truly unbelievable. I would be very careful in doing anything with Bath Fitters. If they cannot do just a simple floor, I would hate to see if I needed a whole bathroom done.

We had the estimator, Brad, come to the house and look at our bathroom. He was nice as pie. After he left, my husband and I crunched the numbers and even though we thought it was really expensive for what we were getting, we decided to go ahead and get it done already. However, after calling Brad numerous times to tell him we wanted to go ahead, he never called us back. I guess the economy isn't that bad after all!

They refused to give me a date to come out and look at my bathroom because my husband would not be present, even after I told her that my husband had given me full control of the makeover. I was really upset that she kept insisting that he has to be present. What if he was in the military and was gone, then what? I would not recommend them to anyone!

I was contacted by Bath Fitters after submitting an online request. I was asked if someone else owned the home or was I a co-owner of the home. I said yes and indicated that my husband and I owned the home. Bath Fitters then refused to schedule an appointment at my home or give me a quote without my husband present. I advised that I was the decision maker and they still refused, stating that my husband had to be present. Among many other things, I am a college and law school graduate, gainfully employed, and very experienced at making decisions. Bath Fitters should be ashamed of themselves for perpetuating the 1950s little wife stereotype. Get with the program; it is 2012 and women are running companies and serving on the U.S. Supreme Court and serving as Secretary of State. Bath Fitters should be investigated for sex discrimination. Needless to say, I hung up on Bath Fitters and will never consider using them and will dissuade others from doing so, based on my personal experience.

I was interested in remodeling our 1950s bathroom, which has an old cast iron tub that is scratched and stained. Due to the configuration of the bathroom, it would be better for us to refinish the existing bathtub rather than try to remove it and replace it. I want to keep the tile walls. I have a friend, who had their bath done by Bath Fitters, and was extremely happy with it. But I also have another friend, who had a bad experience with Bath Fitters. So I thought I would give them a try and get a free estimate.

I ran into Bath Fitters at a local RV show and spoke with the representative. She was very nice and talked me into giving my phone number. The products looked wonderful, and I thought this would be a nice solution to redo the tub without a major bathroom overhaul. I just wanted the tub covering, not the walls, etc. I explained this to her.

Someone called from Bath Fitters several days later, and I explained to her again that I was just interested in the tub covering, not any other products. She said that would be fine and that they would schedule an appointment. She asked what time I and my husband could be home. I explained to her that this is my project, and my husband has nothing to do with it. He works shift work and overtime, and there is no way I know his schedule ahead of time. I also work two jobs and have limited free time. I practically begged her to send someone out to give me a "free estimate," but she said she could not send someone unless my husband was present. She would have to speak with her supervisor and get back to me.

Since then (This was in January.), no one has called from Bath Fitters. After reading some of the complaints on this website, I am glad I did not follow through with this. It is very insulting to be a working woman and told you cannot make a decision without your husband present. If my husband called, would they have cared if I was present? We have spent over $100k on renovations to this house, and I am the one who has dealt with the numerous contractors and subcontractors, not my husband. I also work for a contractor full-time, and I know how the business works.

Bath Fitters seems like nothing but a sales pitch to try to get you to spend on products you do not want. Thanks goodness, I did not schedule the appointment. I will now have someone come and refinish the porcelain coating instead. Bath Fitters lost a potential customer because of their sexist and archaic business practices.

I asked for more information from Bath Fitters about a year ago and now they won't stop calling my cell phone. I told them I'm not interested but it did no good. They call almost every day and I'm at my wit's end.

The installer came out and installed a walk in shower a few moths ago. I called to let them know that the pipes had burst that the installer had put in, so the manager sent the same installer back out to the house to fix the pipes and vacuum the soaked carpet and padding. I called today because the same thing has happened again. The installer got here at 6:10 pm. He used a part that he said would fix the problem, but it didn't. Now, my handicapped great-nephew and my niece have got to go all night with no water to flush the toilet or to drink and take a shower. Now, I will have to call them back out here for the same problem again! This is becoming very frustrating and aggravating and inconveniencing. I will not refer any of my friends or other people to contact Bath Fitters to install anything in their homes. This shower that was installed is not worth $4,800 at all. That's all I have to say on this subject for now. Frustrated, aggravated and disappointed from Oakland, TN.

In 2006, BF installed a tub liner and walls in my bathroom. I since then have called them on a few occasions to come out and drain the tub between the liner and the original tub. They sent out a gentleman the first time who drained it and caulked around the tub enclosure. When I called the second time to complain about the same instance happening, they asked me if I had walls installed and that maybe that was the problem. They also asked how far the water was to the drain and said to call them back when the water reached the drain area. So when I called, they sent the same gentleman again and he drained the tub again and re-caulked again. This year, I called BF to have someone come out for the same problem again: retaining water between the insert and the tub.

The first person I spoke to was very arrogant and told me that there had to be a reason for it happening and said that he would leave a message for the office to call me for an appointment. I received a call from Diane and explained the situation and told her that this had happened before. She said that she would speak to the owner and ask him what action he would take in this situation and that she would need to look up all the paperwork on this job. After not hearing from her for several weeks, I called the office and left a message on their answering machine that I would call Channel 12 News and expose their business.

I finally got a call back from the office to set an appointment for someone to come out and take care of the problem. When the gentleman arrived, he was there for about an hour. When he was done, he explained what he had done. He said that he had to re-caulk the tub and that the mechanism that is behind the water handle was a little loose and that the water may have gotten in through there. Then he proceeded to tell me that the water could have come in through a crack on the caulking. I don't really think he knew what really the problem was. He even told me that once I had re-caulked the tub myself, the contract becomes void. Really! I just think that they use every excuse as to what the real problem is. He even was going to charge me for it. Please! I will never, ever recommend this company to anyone. If anyone does get a job done from them, good luck.

Bath Fitters at 2023 S. Nicklas Ave., Oklahoma City, OK 73128; 405-378-0378; Donna - owner: I hired Bath Fitters to install a bathtub/wall surround/ceiling unit as well as a vanity counter top in my master bath. I was assured that the job would be completed in a day and a half and that the quality would be exactly as it appears in their showroom. I was further advised that of the $6,000.00 cost, half was due at the time of order and the other half was due at the time of completion. I paid $5,000 of the bill prior to them beginning the work. This left $1,006 still due to them upon completion of the job. Bath Fitters sent a plumber on day one and then sent a different person to install the tub/wall/ceiling portion the next day, then sent another person to install the counter top on a completely different day.

The tub installation was absolutely shoddy. They took out the old shower unit and were bringing in the new wall portions to install. They had taken out old insulation from the walls that was damaged or wet, but had no intention of replacing any insulation. I had to ask them if they were going to replace insulation in the wall when I noticed that they were preparing to install the walls without it. I had to go buy the insulation myself, and put it in. They were not going to deal with any of that. I should have been advised of this during their sales pitch.

When the installer put up the wall portions, the walls were cut too short and he tried to hide the half inch gap in the middle of the wall by placing a piece of rubber trim right in the middle of the wall. Yes, that's right. Not at the bottom of the wall or the top, right in the middle. The wall is supposed to be one piece, not cut and pieced together like a puzzle. Not only that, but the piece of rubber trim was cut too short and didn't cover the open space between the seams. The caulking was terrible and had bubbles, gaps, and some areas were completely void of any caulking at all. The floor portion of the new install is about 6 inches shorter than the original so I now have 6" of bare concrete between the tub and floor of the bathroom.

Of course, the installer left my home without even letting me know he was finished. I expected him to do a visual inspection with me when he finished. I thought he was coming back the next morning to install the counter top so I was going to deal with these issues with him then. He never came back. A different installer was sent to install the vanity counter top. When this installer was finished installing the counter top, he also left without letting me know and without looking it over with me.

The counter top was cut completely uneven, did not match up with the back splash and the corners of the back splash did not match up either. The counter top itself was cut 1/2 inch short and none of the gaps were even filled. The back splash ledges were 1/2 off in height of each other where they meet in the corners. The back bottom corner of the back splash, where it meets up with the counter top, had a 1/2 inch gap between there as well and was cut crooked. They had also apparently measured the height of the back splash incorrectly, as there is now one inch of bare wall space where the walls used to meet the back splash. This only matters because the walls are textured, and now that one inch space all around the back splash is not.

I was told by Bath Fitters that I would have to paint the bare space on the walls before they could come back and caulk the counter top. Apparently, they measured incorrectly and didn't want to replace the back splash. Isn't that part of this job? The installer also left silicone sealant all over the top of the counter top, all over the back splash, and all over the walls above the back splash. Pathetic workmanship. I could not paint the wall, as the silicone that the installer had gotten all over the walls would not come off and the paint would not stick. Bath Fitters has come back twice to fix these issues and still the job is not done. The franchise owner of this location does not care enough about their customer service to come out and look at this instead they sent out a 4th person to take photographs. Photographs do not depict the problems correctly.

This process began in November, 2011 and it is now March 2012. The problems still are not resolved. I received my credit card statement a couple of days ago and lo and behold, on 02-23-2012 Bath Fitter charged my credit card the remaining $1,006. They did this without my knowledge, without my consent or authorization and without completing this job. I did not receive a letter advising me they were going to do this or a phone call either. I find this to be fraudulent and unethical. I called Donna with Bath Fitters who refuses to remove the charge. I have filed a dispute claim with my credit card holder but that doesn't fix the shoddy workmanship of Bath Fitters. I am completely disgusted with this company and their complete lack of customer care and workmanship. So much for one and a half days professional job.

The first problem arose in our master bathroom when Bath Fitters installed the wrong tub insert. The excessive space between the original steel tub and the acrylic insert was so pronounced that the seal around the outlet flange was compromised and water filled the void between the two units. This caused the tub insert to completely separate from the old tub. Just stepping in it sounded like walking trough a muddy marsh. Eventually the incorrect insert was replaced with one that fit correctly, but the tub facade is just plain ugly.

Next, we decided to have BF re-do a tiled stall shower in our second full bath off the master bedroom. The first problem that we noticed was that the aluminum strip that is supposed to interact with the flexible seal under the shower door was installed backwards, so I corrected this botched job myself. The next issue I noticed was that the drain hole that was cut in the acrylic base was way off center from where the waste line pipe was located under the floor. Rather than fabricating a new base, the installer decided to fill the misaligned holes with gobs of silicone caulk so as to direct the water in the base of the shower to where the waste pipe was located. In addition to the off-center hole, there was no pitch in the base toward the drain hole so water would just stand in the bottom of the shower for days until it eventually evaporated.

We called BF about the problem and they sent yet another guy out who tried to fabricate another base with a pitch over the prior one. Instead of removing the previously installed base with the off-center drain hole, this guy cuts still another off-center hole and attempts to create a pitch in flat sheet stock by building up the outer edges with excess adhesive strips. Guess what? Flat sheet material is resistant to compound curves and bends. That didn't stop this guy from trying, though. We even had Kevin (president and so-called master plumber of BF) come and inspect the job and I don't think he ever had a clue as to any of the things that were done wrong.

A few days ago we discovered that the Moen flow control valve was not delivering hot water, so we paid a visit to our local BF office to have one of their installers take a look at it. We were told to expect someone between the hours of 3:00 and 5:00 pm. Six o'clock rolls around and still no knock on the door. We called BF to find out where this guy is. We were told that he was running late and wouldn't be available until 7:00 pm. At this point, I reached my limit with BF and told the woman on the phone to cancel the appointment and that I would never let another BF employee step into my home again. I have decided to avoid further disappointment and fix the problem myself.

All I ask in Vancouver B.C. area is a fiberglass technician to throw my old tub out and build me another. As is obvious from reports above, the "walking" people who control this market have less than zero interest in customers and are using ads as leverage to send plumbers, vacuum cleaner salesmen and Jehovah's witnesses into my home. Help, please.

I had Bath Fitters do 2 bathrooms in my home, the main bath room the walls are coming loose and bubbling, They do not return a phone call and I am extremely upset with them. The tape they use does not adhere, I am not sure of what I will do, but am considering something. Never in my life have I seen a company that will not return a phone call and back up their product that cost a lot of money and misery to a consumer

Salesman misrepresented what could be completed and leaving our custom made shower door. The installer came and said the shower install could not be completed and left the shower door so we cancelled the install. We are still waiting for the return of our down-payment over 25 days now and have had two excuses about them having to get permission from their corporate office in Canada. We have written to the BBB here and have already filed a complaint. It has been a nightmare dealing with the company in Northbrook, Illinois and they never get tired of the excuses.

Stay away from this company and this specific location. We had the shower completed with regular tile and it was less expensive and it came out better. I'm sure we will get our down-payment back someday but it's not worth all the aggravation of dealing with a company like this. Life is too short and there are too many other professional companies out there. Drop this company fast. I had to file with the Better Business Bureau and there are no extenuating circumstances that Bath Fitters can dream up about this situation. They simply are not returning our deposit without a fight.

As a former employee, I would like to say watch out for people you hire to perform work in your home. As you are likely to be beat out of your money by salesmen who are trying to get the most they can for their services. They charge people for products that they sell more if they can. They will install the same tub or shower down this street for more money if they can get it out of you. Be careful. Don't be fooled by the offer of a free accessory. They are never free.

In 2006, I had a water leak from the kitchen ceiling from upstairs shower enclosure. I had Bath Fitters of Warren, MI redo the shower enclosure to fix the problem. They redid it and from outward appearance, we were satisfied. I did not replace the ceiling section downstairs, only repaired and repainted it. Periodically, I re-caulked the caulking around the inside shower perimeter base when it appeared to need doing so and things seemed okay. Around June 2011, water started dripping from the ceiling again. I did not know how long it had been accumulating before it deteriorated its way through the repaired spot.

On July 2011, Bath Fitter of Warren, MI sent out a very nice salesman. I have been told that my enclosure is not of standard size so the standard tubs that are installed to prevent leaking do not fit. It appears Bath Fitter's only barrier against water leaking into my kitchen ceiling is the caulking. I contend that caulking along is not adequate protection. The salesman gets back to me and tells me that he has no solution and has been told a higher authority would get back to me. They sent out a repairman who said he was here to re-caulk. I told him he could but that was not a permanent fix. He was very nice and caulked it very well.

Then, a "higher authority" person came out. He seemed very genuine and seemed to want to help, but then, he later said he lacked authority and the decision had passed to Brian Conroy, I believe the owner. I set up an appointment with Brian. In morning of the appointment, he called and had to reschedule. Morning of this next appointment, he called to say he was too sick and I surely did not want him in my house in the condition he was in. He would call me the next week to reschedule. He never called.

End of following week, I called him. He is still too sick and would call first of next week to reschedule. He never called, so I called and he says that he has been too busy catching up but would surely call first of next week (week of October 24, 2011). He never called. I called this morning October 26, 2011 and he is not in the office, I am told. I left messages. I am also calling I believe a cell number he used to call me and have left messages with no response so far. My goal has been to meet with him, explain and show the problem, and get from him what kind of solution he proposes as a fair solution for his customer.

I am a retired automotive Senior and Plant Buyer and had a lot of experience with suppliers. I know it is not easy running and surviving as a business. I know all companies make mistakes and have problems. I contend it is not so much that you occasionally have them but how you respond to and handle them is what matters most. This company is not one I would recommend.

We made arrangements to re-do our bathroom with them and it took 3 weeks to set a date. On the day of installation, the tub was the wrong size and we had to wait another 3 weeks. We purchased a grab bar for the tub and the installer did not put on the covers for the screws. We also have a shelf on the back of the tub which we wanted taken out by an incline in the tub wall. This did not happen as they use a finish tubing that has created an even bigger water collection at the back. Also, the curved shower rod actually sits out so far that from outside the bathroom it is visible past the bathroom door. We would not recommend Bath Fitters to any one.

It may look pretty, but beware of what is behind the walls! We had a double sized shower stall installed in 2005 to replace a bathtub. The shower looks beautiful. About three months ago, water started to drip from our kitchen ceiling under the shower. Then one day, a chunk of the ceiling fell down along with chunks of old tiles and debris.

An inspection of the drain showed that the shower drain was lower than the old tub drain (water doesn't run uphill) and was pieced into the old drain with a rubber collar and hose clamps. The collar was dripping and eventually destroyed the ceiling. I had the plumbing repaired by my own plumber as it was an emergency situation.

When Bath Fitters came out, they ruled that they would not pay for the plumbing repairs since I did not use their plumbers. They also refused to pay for the ceiling because they said that it was damaged at the time of installation. Of course, it was! That's why we had the tub replaced in the first place! We have receipts for the ceiling repair done immediately after the shower was installed.

Placed a remodel of our bath room order for $4332.00 gave check for $1200 down payment, on 9/1/11. Salesman called and said we could not use the tub we picked out and our choices were down to 3 tubs. Wife didn't like choices, so she canceled the order on 9/2/11. Jeff the salesman said he would bring the check by 9/6/11, Because it was at the office and it was a holiday. Called Judy at the office on Tuesday and that was when I got the true feel of the type of company that they are: 1. Statement like check had been cashed 2. only corp. can refund check (which is in Canada) 3. Only write checks one time a week 4. Don't know when that day is, but she did know when her payday was. 5 Could not guarantee when I would get my refund back. 6. Remind her of the law that you can cancel a door to door sale within 24 hours. She said that was right but it did not say that then could not cash your check or had to return your deposit in a timely manner.

Bath Fitter is a completely unreliable company. I contracted with them to renovate a tile shower in our home and have had nothing but trouble and excuses from them. The salesman was great, but I think he was mislead as to what the company could do and how they would do it. The biggest complaint that I have is that they do not follow-through on what they promised.

They told me that they would be out to install our shower and then never showed up or called. When I finally called them, they gave me some lame excuses and barely apologized for my loss time at work. Bath Fitter rescheduled for another day the following week. And guess what, they never showed up for a 2nd time! I called again and my calls went unanswered. I could only get in touch with Brancen who genuinely seemed surprised at what I told him. He said he was not told there were any problems with the install and would go to the office and find out what the problem was. Then, they did finally install our shower.

I want everyone to know that Bath Fitter does not use a licensed plumber to do the work! Yes, that is correct. When I asked the installer how long he had been a plumber, he honestly told me he was not a plumber, but that he had been doing this type of work for almost 4 years! Wow! I paid over $6k for a bathroom remodel and they aren't even using a licensed plumber. The installer was great (and honest) and told me the company only uses a licensed plumber on big or complicated jobs. It saves them money. Well, they have not finished my job. The one day installation has turned into 4 weeks and counting!

Please do yourself a favor and avoid Bath Fitter at all costs. They over-charge for their services and are not even licensed to do the work they are selling! Listen carefully to their sales pitch. They use "factory trained and certified" installers.. What a nice use of words to make you feel good. And I must also warn everyone that they will try to pressure you into signing a contract that night by offering you a discount because it saves them money and they want to pass along the savings to you.

Don't fall for it. It doesn't save them any money because the sales guy is on 100% commission, uses his own vehicle, and pays for his own gas. Thanks for being honest with us, Brancen. They will offer to take 10% off if you place your order that night.. Don't be sucked in. We didn't place the order that night because we needed to go to our own bank and within a week, the lady in their office was already calling us to offer even more money off to earn our business!

The are a complete scam. They installed a similar Bath Fitter for a neighbor of ours and they only paid $4k. Brancen tried to tell us that there was a price increase due to oil prices. Really? It's $2k more in less than a year.

Beware! Beware! Beware!

They charged us over $800 to install a faucet, and then did not even use a licensed plumber for the work!

I had a new tub installed in my rental suite. It was an unusual job and a difficult one so paying $4500 dollars to install it, I thought, I would take no chances and do it right. The tub had to be ordered in 4-6 weeks delivery.

Day 1: Once the tub was removed, the installer said the drain tap was too high for their tub and he needed to get a plumber to come and drill concrete to get it lower. Day 2: I got a plumber and he said no drilling needed and he was unsure why it had not been installed right away. After calling multiple times, I finally got Bath Fitter to come back to finish the job. I was not a priority, they originally gave me a date for two weeks later! I complained and complained saying, "If you were a tenant, how many days would you not take a shower for?". They eventually got a cancellation and came Friday of that week.

Day 5: The wrong tub arrives, too big for the enclosure. I ripped out the wall to get it to fit as the salesman measured wrong in the first place. The worker almost walked on the job right then. Don't blame him (apparently, workers hate working for them. Awesome!). The faucets are on backwards. Hot is cold, cold is hot (which they said they would fix). Finally when it was all done, it does looks great and I thanked my installer for all his hard work because I know he's getting more screwed than I am.

But read all the FINE PRINT. They are not plumbers and if they find any reason not to do it in one day, they won't. Write down everything the salesman guarantees! Yes, I'm just a dumb consumer who fell for all your marketing and didn't read the back of my contract thoroughly. Unlike McDonald's, if I ordered something and it's not right, I'll get a new one at every location.

I've worked in a customer service. I understand that I'm not going to get my tub for free and I'm not asking for that but a "Hey, here's a free bar of soap" or "Hey, we're SORRY for the inconvenience". ANYTHING! The manager here in Vancouver, BC had no sympathy. For the price and headache, it was not worth it in my situation.

After-sales service - unknown

We contacted Bathfitters in May and a representative came out. After the presentation we were verbally quoted between $2500 - $3000 per bathroom. (Total of $5000-$6000 as we have 2 bathrooms) We inquired about financing and the rep said he would call us back that night with an answer. We did not hear from him that night or the next day, so I had to track him down because he did not leave a business card or an estimate. Upon reaching him he informed me that we would need $2000 down, and he specifically told me that they needed 90% based on our credit. Well, we didn't have $2000 so we waited. We now have $3000 so I called Bathfitters back thinking that we will move forward with at least 1 bathroom.

The same representative came out, wrote up the paperwork and just informed us that the cost is $6400-$3000 down = $3400 due upon completion of the bathroom. When we questioned him on the difference he started packing up his materials, refused to leave any paperwork and while my husband and I were staring at each other in confusion, the representative simply walked out of our house! He didn't say anything - he didn't even close the front door. (we have the A/C on) He just walked out! It is so bizarre. At this point it is apparent that we are not valued as a potential customer since we are not able to finance and apparently $3000 is not enough to make us important. At this point I would not do business with this company regardless if they would do the work for free.

Well, here's another **, Yvette. She calls a salesman out to her house, agrees on the terms and then changes her mind. She must've been bored on the internet searching for something to do. So she had someone come out, waste their time, go through a whole in-home presentation, beat him up to get a good price and then changes her mind! Another perfect example of someone who should have done their homework and research before the appointment. I am sick of you, stupid consumers, who think you should get something for nothing our companies owe you. You get what you pay for. You don't walk into a Porsche sales lot, test drive it, want it and expect to pay 10k for it. Do you? People like Yvette do and then come here to complain. Shut up!

A sales representative for Bath Fitter introduced my husband and mw to the remodeling of my bathroom using Bath Fitters. After seeing a commercial about this company, I have requested my deposit back because I changed my mind and the work was not started on the bathroom. I have heard a few complaints from people who have used Bath Fitter and I'm nervous. Bath Fitter is refusing to refund me my deposit of $1,200.00. I would like to know my rights as a consumer. I can be reached at **.

I have never written a review before on something I have done to my home. But I felt this needed to be seen by others.

My wife and I were looking to remodel our bathroom as it had a pink tub and old tile walls. The house built in the 70s. Like most homeowners, we started asking friends and family if they new anyone. I come to find out three of my family members used bath fitter and they all loved it. We only have one full bath and my wife was panicking that we will not have the use of it for a week or more based on some of our friends that had regular contractors to theirs. So my wife went to the mall and checked out their display—and, boy, was she impressed! The person working there went over all the benefits of the one day installation and how she can clean it with just Windex.

She filled out a card so some one could contact us. Within two days, a very nice lady called to set up a time that my wife and I could be there together as there are lots of colors and options to pick. I know I could not do this without her as we have been married a long time and if I picked the wrong thing I would never hear the end of it! Anyway we did set up a time we would be together for the appointment. Appointment was for 6:30. Well, at 6:30 the Bath Fitter guys knocked on the door right on time. Boy, that's a first. Most of the time we have someone to our home, they are late or don't show up. He introduced himself as Mark—sorry, I don't remember his last name.

Talk about someone who love their job, Mark went over all of our options to have our bath redone and even went over what other ways we could do this not using Bath Fitter. I got to tell you: he made a lot of sense. Why anyone would tear out the tub and tiles and put the same thing back is nuts! He showed us the benefits of the acrylic tub and the seamless one-piece wall with no more caulking.

Within a week, we received a call for the measure tech to come out and remeasure.

I like that measure-twice-cut-once mentality. After a few weeks, they called to set an install date. On the day of installation, Dave the installer goes over everything we ordered to make sure it's right. Man, what a hard worker. He didn't even take lunch. And the thing I like was that he was a Bath Fitter employee and not a sub-contractor. When they tell you one day, they mean it. In about 9 hours, Dave was done! It looked great and my wife loved it! If she's happy, then I'm good. Again, we've been married a long time, guys, and you all know what I mean. Bottom line: if you are going to redo the bath, call Bath Fitter. You won't be disappointed.

There was a complaint logged on this website that involved myself and the company that I work for which is Bath Fitters. Jeff of Sod WV left a complaint about us doing his one bathroom instead of the two in his new house. I remember this case very well. This job was on hold because I had put it on hold myself. Jeff's deal with purchasing his new home was on one day then off the next and this kept going on for a month. Then he informed us that the deal with his new house had fell through. His wife also told as that she had wanted it installed in the house they were in. So we proceeded to install it in the house they were in, as the wife wanted. Jeff was also told that before we ordered the product that we would refund his deposit and after he had purchased the property he could come back and see us. In actual fact it was 91 acres and he was going to build a house on the property which possibly would have taken a year before he was ready for us. What it comes down to the customer has a choice on whether to purchase or not.

But let's put all that aside. My complaint is about Consumer Affairs. There is always two sides to a complaint and Consumer Affairs offers no opportunity for a company to put forward their side of the story. If this was the case, then maybe readers could read both stories and come to their own conclusions.

To sum up, Consumer Affairs is very much a one-sided company. If you are willing to let people write up complaints on your website and even let people use people's full names and not let those have a chance to defend themselves, then to me this makes you a worse company than all those that are listed on your website and have genuine complaints against them.

My wife and I are going to remodel our bathroom sometime this summer. We not only heard great things about Bath Fitter but we have also seen and felt the product. It is by far "cheap plastic" like some have mentioned. Everyone we talked to about their product was very satisfied and recommended for us to use them. Sure some have stated they had a problem here and there but they had a lifetime warranty, and they came right out and fixed the problem. I flipped houses for 4 years and used several different contractors to do each bathroom (before I knew about Bath Fitter), and I felt I got ripped off 50% of the time. The final bill they gave me was always higher than the initial estimate they started off with, on top of that, they put in crap and did not guarantee their work (they said they would, that is until I called them to come back out to fix a problem I had. You guessed it, they never showed up).

Everyone I talked to said the price Bath Fitter gave them when the salesman came out, was the exact price, no hidden fees. After much and careful consideration, my wife and I will use Bath Fitter to do our bathroom. I am not questioning the validity of any of the complaints and I do feel that Bath Fitter was wrong in some cases on here, but this is a very big company and for every one complaint there are hundreds of satisfied customers. How do I know? I did my homework on the company, as you should do if you are considering such a big remodeling project. In 2009 bath Fitter was ranked #4 in the Qualified Remodeler magazine (a magazine which lists the top 500 remodeling companies in the U.S.). I also checked them out on the BBB and seen that they had an A- rating. They have also been around for 27 years. Do you think a company would be around that long if all they did was screw people out of their hard earned money?

The best way I can some up Bath Fitter is this, Mcdonalds is the biggest fast food chain in America (Bath Fitter is the biggest bathroom remodeling company in America). Mcdonalds is the corporation, but has thousands of individual chains owned by different franchises. You may go to one and have superior service but go to another and swear you will never eat Mcdonalds again. Why is that, if it is owned by Mcdonalds. Shouldn't they all have superior service? Yes, but since different locations are owned by different franchises you get different service. Same is true for Bath Fitter having several locations and each location having different managers, sales reps, installers etc.., Bath Fitter has a product that is bar none to anything else. Do not let these stories make your decision whether or not to use Bath Fitter, do your own homework, talk to people who have the product and ask to see it up close. You will be surprised by how many people have them and love them and would use them all over again.

I had Bath Fitters come to my house to give me an estimate on my bathroom. I told the salesman that I wanted the bathroom remodeled but if I sold my house, I would like to have my new house done instead. It was okay with him. I wrote him a check for $2,000.00 as a deposit because I was paying for the bathroom outright; I did not need to use payments.

The following week, I sold my house and asked Thomas, the Charleston, WV representative, to put my order on hold until I got my new house built. He told me that he could not do that because he needed to get the job done. I then told him that I had sold my house and he already had my $2,000.00 down payment so why could he not wait for me to build my new house. It was going to have at least two baths that he would be able to install. He still refused to put my order on hold so I asked for my money back. He told me that I only had three days to ask for my money back.

The installer was very professional as was the installation manager, who agreed that they should have waited on me to get my new house started so they would have two or more bathrooms to do. Bath Fitters is a company who puts their needs first instead of trying to satisfy the costumer, who, in return, can give them other clients. I have told several of my friends who wanted to remodel their bathrooms not to use Bath Fitters because of the way they treated me over money that they were guaranteed to receive.

Most of you people have no common sense. Do you really think any company would be cheaper than if you just do-it-yourself? Stop wasting salesman's time! If you can do it yourself, "have a guy", or like the cheap ** from Home Depot then do it! If you think you can do tub, walls, plumbing, accessories, fixtures for less than $4000 then you are an **. Also, ceramic tile and bath fitters products are 2 different things. Like comparing apples with apples. Get your ** uncle, your brother in law, or your handyman neighbor to do the job. Then when they ** it up and you have no warranties, cry somewhere else.

Companies are out to make a profit. It cost them money to send a salesman out to your house for a second time because you ** didn't do your research, so they pass the savings onto you to sign and make a profit. Bath Fitters is not out to give product away, so quit your whining if they ask you for your business. Use the internet, do your price research and then call for the appointment. If you have no money and have a bad credit, do everyone a favor and leave them alone. Grow up. Go get your plastic and fiberglass tub off the shelf at Home Depot, go get your ceramic tile, go get your ** handyman to do your bathroom and when he is done maybe he can throw in some new windows too. Than call a professional company when you are ready to replace the ** work that was done.

The tub and shower installation was beautiful so I paid to have the rest of the bathroom done but ended up with a 16" hole in the ceiling because the vanity mirror was hung incorrectly and was not finished, the vanity lights were hung too high. The contractor left and his attitude was "too bad, that's the best I can do". Bath Fitters is a big disappointment and I'm in the process of suing for my mother, an 82-year-old widow. They took advantage of her. Stay away from this bunch!

After reading all the consumer complaints and weighing options, our property management company decided to go ahead and get a quote from Bath Fitter. Bath Fitter made the appointment for a week, called 5 minutes before they were supposed to show at the tenant's house the day of the appointment with some "emergency" excuse and never called back to reschedule. The tenant was out the money they lost from getting off work early to meet them at the house. Crazy! The lost wages is nothing compared to the blessing we feel, they did not follow through. If they can't even make a sales appointment, I can't imagine trying to get them out for an issue with the product or installation. I guess everyone is correct with their opinions of this company.