Bath Fitters

All I ask in Vancouver B.C. area is a fiberglass technician to throw my old tub out and build me another. As is obvious from reports above, the "walking" people who control this market have less than zero interest in customers and are using ads as leverage to send plumbers, vacuum cleaner salesmen and Jehovah's witnesses into my home. Help, please.

I had Bath Fitters do 2 bathrooms in my home, the main bath room the walls are coming loose and bubbling, They do not return a phone call and I am extremely upset with them. The tape they use does not adhere, I am not sure of what I will do, but am considering something. Never in my life have I seen a company that will not return a phone call and back up their product that cost a lot of money and misery to a consumer

Salesman misrepresented what could be completed and leaving our custom made shower door. The installer came and said the shower install could not be completed and left the shower door so we cancelled the install. We are still waiting for the return of our down-payment over 25 days now and have had two excuses about them having to get permission from their corporate office in Canada. We have written to the BBB here and have already filed a complaint. It has been a nightmare dealing with the company in Northbrook, Illinois and they never get tired of the excuses.

Stay away from this company and this specific location. We had the shower completed with regular tile and it was less expensive and it came out better. I'm sure we will get our down-payment back someday but it's not worth all the aggravation of dealing with a company like this. Life is too short and there are too many other professional companies out there. Drop this company fast. I had to file with the Better Business Bureau and there are no extenuating circumstances that Bath Fitters can dream up about this situation. They simply are not returning our deposit without a fight.

As a former employee, I would like to say watch out for people you hire to perform work in your home. As you are likely to be beat out of your money by salesmen who are trying to get the most they can for their services. They charge people for products that they sell more if they can. They will install the same tub or shower down this street for more money if they can get it out of you. Be careful. Don't be fooled by the offer of a free accessory. They are never free.

In 2006, I had a water leak from the kitchen ceiling from upstairs shower enclosure. I had Bath Fitters of Warren, MI redo the shower enclosure to fix the problem. They redid it and from outward appearance, we were satisfied. I did not replace the ceiling section downstairs, only repaired and repainted it. Periodically, I re-caulked the caulking around the inside shower perimeter base when it appeared to need doing so and things seemed okay. Around June 2011, water started dripping from the ceiling again. I did not know how long it had been accumulating before it deteriorated its way through the repaired spot.

On July 2011, Bath Fitter of Warren, MI sent out a very nice salesman. I have been told that my enclosure is not of standard size so the standard tubs that are installed to prevent leaking do not fit. It appears Bath Fitter's only barrier against water leaking into my kitchen ceiling is the caulking. I contend that caulking along is not adequate protection. The salesman gets back to me and tells me that he has no solution and has been told a higher authority would get back to me. They sent out a repairman who said he was here to re-caulk. I told him he could but that was not a permanent fix. He was very nice and caulked it very well.

Then, a "higher authority" person came out. He seemed very genuine and seemed to want to help, but then, he later said he lacked authority and the decision had passed to Brian Conroy, I believe the owner. I set up an appointment with Brian. In morning of the appointment, he called and had to reschedule. Morning of this next appointment, he called to say he was too sick and I surely did not want him in my house in the condition he was in. He would call me the next week to reschedule. He never called.

End of following week, I called him. He is still too sick and would call first of next week to reschedule. He never called, so I called and he says that he has been too busy catching up but would surely call first of next week (week of October 24, 2011). He never called. I called this morning October 26, 2011 and he is not in the office, I am told. I left messages. I am also calling I believe a cell number he used to call me and have left messages with no response so far. My goal has been to meet with him, explain and show the problem, and get from him what kind of solution he proposes as a fair solution for his customer.

I am a retired automotive Senior and Plant Buyer and had a lot of experience with suppliers. I know it is not easy running and surviving as a business. I know all companies make mistakes and have problems. I contend it is not so much that you occasionally have them but how you respond to and handle them is what matters most. This company is not one I would recommend.

We made arrangements to re-do our bathroom with them and it took 3 weeks to set a date. On the day of installation, the tub was the wrong size and we had to wait another 3 weeks. We purchased a grab bar for the tub and the installer did not put on the covers for the screws. We also have a shelf on the back of the tub which we wanted taken out by an incline in the tub wall. This did not happen as they use a finish tubing that has created an even bigger water collection at the back. Also, the curved shower rod actually sits out so far that from outside the bathroom it is visible past the bathroom door. We would not recommend Bath Fitters to any one.

It may look pretty, but beware of what is behind the walls! We had a double sized shower stall installed in 2005 to replace a bathtub. The shower looks beautiful. About three months ago, water started to drip from our kitchen ceiling under the shower. Then one day, a chunk of the ceiling fell down along with chunks of old tiles and debris.

An inspection of the drain showed that the shower drain was lower than the old tub drain (water doesn't run uphill) and was pieced into the old drain with a rubber collar and hose clamps. The collar was dripping and eventually destroyed the ceiling. I had the plumbing repaired by my own plumber as it was an emergency situation.

When Bath Fitters came out, they ruled that they would not pay for the plumbing repairs since I did not use their plumbers. They also refused to pay for the ceiling because they said that it was damaged at the time of installation. Of course, it was! That's why we had the tub replaced in the first place! We have receipts for the ceiling repair done immediately after the shower was installed.

Placed a remodel of our bath room order for $4332.00 gave check for $1200 down payment, on 9/1/11. Salesman called and said we could not use the tub we picked out and our choices were down to 3 tubs. Wife didn't like choices, so she canceled the order on 9/2/11. Jeff the salesman said he would bring the check by 9/6/11, Because it was at the office and it was a holiday. Called Judy at the office on Tuesday and that was when I got the true feel of the type of company that they are: 1. Statement like check had been cashed 2. only corp. can refund check (which is in Canada) 3. Only write checks one time a week 4. Don't know when that day is, but she did know when her payday was. 5 Could not guarantee when I would get my refund back. 6. Remind her of the law that you can cancel a door to door sale within 24 hours. She said that was right but it did not say that then could not cash your check or had to return your deposit in a timely manner.

Bath Fitter is a completely unreliable company. I contracted with them to renovate a tile shower in our home and have had nothing but trouble and excuses from them. The salesman was great, but I think he was mislead as to what the company could do and how they would do it. The biggest complaint that I have is that they do not follow-through on what they promised.

They told me that they would be out to install our shower and then never showed up or called. When I finally called them, they gave me some lame excuses and barely apologized for my loss time at work. Bath Fitter rescheduled for another day the following week. And guess what, they never showed up for a 2nd time! I called again and my calls went unanswered. I could only get in touch with Brancen who genuinely seemed surprised at what I told him. He said he was not told there were any problems with the install and would go to the office and find out what the problem was. Then, they did finally install our shower.

I want everyone to know that Bath Fitter does not use a licensed plumber to do the work! Yes, that is correct. When I asked the installer how long he had been a plumber, he honestly told me he was not a plumber, but that he had been doing this type of work for almost 4 years! Wow! I paid over $6k for a bathroom remodel and they aren't even using a licensed plumber. The installer was great (and honest) and told me the company only uses a licensed plumber on big or complicated jobs. It saves them money. Well, they have not finished my job. The one day installation has turned into 4 weeks and counting!

Please do yourself a favor and avoid Bath Fitter at all costs. They over-charge for their services and are not even licensed to do the work they are selling! Listen carefully to their sales pitch. They use "factory trained and certified" installers.. What a nice use of words to make you feel good. And I must also warn everyone that they will try to pressure you into signing a contract that night by offering you a discount because it saves them money and they want to pass along the savings to you.

Don't fall for it. It doesn't save them any money because the sales guy is on 100% commission, uses his own vehicle, and pays for his own gas. Thanks for being honest with us, Brancen. They will offer to take 10% off if you place your order that night.. Don't be sucked in. We didn't place the order that night because we needed to go to our own bank and within a week, the lady in their office was already calling us to offer even more money off to earn our business!

The are a complete scam. They installed a similar Bath Fitter for a neighbor of ours and they only paid $4k. Brancen tried to tell us that there was a price increase due to oil prices. Really? It's $2k more in less than a year.

Beware! Beware! Beware!

They charged us over $800 to install a faucet, and then did not even use a licensed plumber for the work!

I had a new tub installed in my rental suite. It was an unusual job and a difficult one so paying $4500 dollars to install it, I thought, I would take no chances and do it right. The tub had to be ordered in 4-6 weeks delivery.

Day 1: Once the tub was removed, the installer said the drain tap was too high for their tub and he needed to get a plumber to come and drill concrete to get it lower. Day 2: I got a plumber and he said no drilling needed and he was unsure why it had not been installed right away. After calling multiple times, I finally got Bath Fitter to come back to finish the job. I was not a priority, they originally gave me a date for two weeks later! I complained and complained saying, "If you were a tenant, how many days would you not take a shower for?". They eventually got a cancellation and came Friday of that week.

Day 5: The wrong tub arrives, too big for the enclosure. I ripped out the wall to get it to fit as the salesman measured wrong in the first place. The worker almost walked on the job right then. Don't blame him (apparently, workers hate working for them. Awesome!). The faucets are on backwards. Hot is cold, cold is hot (which they said they would fix). Finally when it was all done, it does looks great and I thanked my installer for all his hard work because I know he's getting more screwed than I am.

But read all the FINE PRINT. They are not plumbers and if they find any reason not to do it in one day, they won't. Write down everything the salesman guarantees! Yes, I'm just a dumb consumer who fell for all your marketing and didn't read the back of my contract thoroughly. Unlike McDonald's, if I ordered something and it's not right, I'll get a new one at every location.

I've worked in a customer service. I understand that I'm not going to get my tub for free and I'm not asking for that but a "Hey, here's a free bar of soap" or "Hey, we're SORRY for the inconvenience". ANYTHING! The manager here in Vancouver, BC had no sympathy. For the price and headache, it was not worth it in my situation.

After-sales service - unknown

We contacted Bathfitters in May and a representative came out. After the presentation we were verbally quoted between $2500 - $3000 per bathroom. (Total of $5000-$6000 as we have 2 bathrooms) We inquired about financing and the rep said he would call us back that night with an answer. We did not hear from him that night or the next day, so I had to track him down because he did not leave a business card or an estimate. Upon reaching him he informed me that we would need $2000 down, and he specifically told me that they needed 90% based on our credit. Well, we didn't have $2000 so we waited. We now have $3000 so I called Bathfitters back thinking that we will move forward with at least 1 bathroom.

The same representative came out, wrote up the paperwork and just informed us that the cost is $6400-$3000 down = $3400 due upon completion of the bathroom. When we questioned him on the difference he started packing up his materials, refused to leave any paperwork and while my husband and I were staring at each other in confusion, the representative simply walked out of our house! He didn't say anything - he didn't even close the front door. (we have the A/C on) He just walked out! It is so bizarre. At this point it is apparent that we are not valued as a potential customer since we are not able to finance and apparently $3000 is not enough to make us important. At this point I would not do business with this company regardless if they would do the work for free.

Well, here's another idiot -- Yvette. She calls a salesman out to her house, agrees on the terms, and then changes her mind. She must've been bored on the internet searching for something to do; so she had someone come out, waste their time, go through a whole in-home presentation, beat him up to get a good price and then changes her mind! Another perfect example of someone who should have done their homework and research before the appointment. I am sick of you, stupid consumers, who think you should get something for nothing our companies owe you. You get what you pay for. You don't walk into a Porsche sales lot, test drive it, want it, and expect to pay 10k for it. Do you? People like Yvette do, and then come here to complain. Shut up!

A sales representative for Bath Fitter introduced my husband and mw to the remodeling of my bathroom using Bath Fitters. After seeing a commercial about this company, I have requested my deposit back because I changed my mind and the work was not started on the bathroom. I have heard a few complaints from people who have used Bath Fitter and I'm nervous. Bath Fitter is refusing to refund me my deposit of $1,200.00. I would like to know my rights as a consumer. I can be reached at **.

I have never written a review before on something I have done to my home. But I felt this needed to be seen by others.

My wife and I were looking to remodel our bathroom as it had a pink tub and old tile walls. The house built in the 70s. Like most homeowners, we started asking friends and family if they new anyone. I come to find out three of my family members used bath fitter and they all loved it. We only have one full bath and my wife was panicking that we will not have the use of it for a week or more based on some of our friends that had regular contractors to theirs. So my wife went to the mall and checked out their displayand, boy, was she impressed! The person working there went over all the benefits of the one day installation and how she can clean it with just Windex.

She filled out a card so some one could contact us. Within two days, a very nice lady called to set up a time that my wife and I could be there together as there are lots of colors and options to pick. I know I could not do this without her as we have been married a long time and if I picked the wrong thing I would never hear the end of it! Anyway we did set up a time we would be together for the appointment. Appointment was for 6:30. Well, at 6:30 the Bath Fitter guys knocked on the door right on time. Boy, that's a first. Most of the time we have someone to our home, they are late or don't show up. He introduced himself as Marksorry, I don't remember his last name.

Talk about someone who love their job, Mark went over all of our options to have our bath redone and even went over what other ways we could do this not using Bath Fitter. I got to tell you: he made a lot of sense. Why anyone would tear out the tub and tiles and put the same thing back is nuts! He showed us the benefits of the acrylic tub and the seamless one-piece wall with no more caulking.

Within a week, we received a call for the measure tech to come out and remeasure.

I like that measure-twice-cut-once mentality. After a few weeks, they called to set an install date. On the day of installation, Dave the installer goes over everything we ordered to make sure it's right. Man, what a hard worker. He didn't even take lunch. And the thing I like was that he was a Bath Fitter employee and not a sub-contractor. When they tell you one day, they mean it. In about 9 hours, Dave was done! It looked great and my wife loved it! If she's happy, then I'm good. Again, we've been married a long time, guys, and you all know what I mean. Bottom line: if you are going to redo the bath, call Bath Fitter. You won't be disappointed.

There was a complaint logged on this website that involved myself and the company that I work for which is Bath Fitters. Jeff of Sod WV left a complaint about us doing his one bathroom instead of the two in his new house. I remember this case very well. This job was on hold because I had put it on hold myself. Jeff's deal with purchasing his new home was on one day then off the next and this kept going on for a month. Then he informed us that the deal with his new house had fell through. His wife also told as that she had wanted it installed in the house they were in. So we proceeded to install it in the house they were in, as the wife wanted. Jeff was also told that before we ordered the product that we would refund his deposit and after he had purchased the property he could come back and see us. In actual fact it was 91 acres and he was going to build a house on the property which possibly would have taken a year before he was ready for us. What it comes down to the customer has a choice on whether to purchase or not.

But let's put all that aside. My complaint is about Consumer Affairs. There is always two sides to a complaint and Consumer Affairs offers no opportunity for a company to put forward their side of the story. If this was the case, then maybe readers could read both stories and come to their own conclusions.

To sum up, Consumer Affairs is very much a one-sided company. If you are willing to let people write up complaints on your website and even let people use people's full names and not let those have a chance to defend themselves, then to me this makes you a worse company than all those that are listed on your website and have genuine complaints against them.

My wife and I are going to remodel our bathroom sometime this summer. We not only heard great things about Bath Fitter but we have also seen and felt the product. It is by far "cheap plastic" like some have mentioned. Everyone we talked to about their product was very satisfied and recommended for us to use them. Sure some have stated they had a problem here and there but they had a lifetime warranty, and they came right out and fixed the problem. I flipped houses for 4 years and used several different contractors to do each bathroom (before I knew about Bath Fitter), and I felt I got ripped off 50% of the time. The final bill they gave me was always higher than the initial estimate they started off with, on top of that, they put in crap and did not guarantee their work (they said they would, that is until I called them to come back out to fix a problem I had. You guessed it, they never showed up).

Everyone I talked to said the price Bath Fitter gave them when the salesman came out, was the exact price, no hidden fees. After much and careful consideration, my wife and I will use Bath Fitter to do our bathroom. I am not questioning the validity of any of the complaints and I do feel that Bath Fitter was wrong in some cases on here, but this is a very big company and for every one complaint there are hundreds of satisfied customers. How do I know? I did my homework on the company, as you should do if you are considering such a big remodeling project. In 2009 bath Fitter was ranked #4 in the Qualified Remodeler magazine (a magazine which lists the top 500 remodeling companies in the U.S.). I also checked them out on the BBB and seen that they had an A- rating. They have also been around for 27 years. Do you think a company would be around that long if all they did was screw people out of their hard earned money?

The best way I can some up Bath Fitter is this, Mcdonalds is the biggest fast food chain in America (Bath Fitter is the biggest bathroom remodeling company in America). Mcdonalds is the corporation, but has thousands of individual chains owned by different franchises. You may go to one and have superior service but go to another and swear you will never eat Mcdonalds again. Why is that, if it is owned by Mcdonalds. Shouldn't they all have superior service? Yes, but since different locations are owned by different franchises you get different service. Same is true for Bath Fitter having several locations and each location having different managers, sales reps, installers etc.., Bath Fitter has a product that is bar none to anything else. Do not let these stories make your decision whether or not to use Bath Fitter, do your own homework, talk to people who have the product and ask to see it up close. You will be surprised by how many people have them and love them and would use them all over again.

I had Bath Fitters come to my house to give me an estimate on my bathroom. I told the salesman that I wanted the bathroom remodeled but if I sold my house, I would like to have my new house done instead. It was okay with him. I wrote him a check for $2,000.00 as a deposit because I was paying for the bathroom outright; I did not need to use payments.

The following week, I sold my house and asked Thomas, the Charleston, WV representative, to put my order on hold until I got my new house built. He told me that he could not do that because he needed to get the job done. I then told him that I had sold my house and he already had my $2,000.00 down payment so why could he not wait for me to build my new house. It was going to have at least two baths that he would be able to install. He still refused to put my order on hold so I asked for my money back. He told me that I only had three days to ask for my money back.

The installer was very professional as was the installation manager, who agreed that they should have waited on me to get my new house started so they would have two or more bathrooms to do. Bath Fitters is a company who puts their needs first instead of trying to satisfy the costumer, who, in return, can give them other clients. I have told several of my friends who wanted to remodel their bathrooms not to use Bath Fitters because of the way they treated me over money that they were guaranteed to receive.

Most of you people have no common sense. Do you really think any company would be cheaper than if you just do-it-yourself? Stop wasting salesman's time! If you can do it yourself, "have a guy", or like the cheap ** from Home Depot then do it! If you think you can do tub, walls, plumbing, accessories, fixtures for less than $4000 then you are an **. Also, ceramic tile and bath fitters products are 2 different things. Like comparing apples with apples. Get your ** uncle, your brother in law, or your handyman neighbor to do the job. Then when they ** it up and you have no warranties, cry somewhere else.

Companies are out to make a profit. It cost them money to send a salesman out to your house for a second time because you ** didn't do your research, so they pass the savings onto you to sign and make a profit. Bath Fitters is not out to give product away, so quit your whining if they ask you for your business. Use the internet, do your price research and then call for the appointment. If you have no money and have a bad credit, do everyone a favor and leave them alone. Grow up. Go get your plastic and fiberglass tub off the shelf at Home Depot, go get your ceramic tile, go get your ** handyman to do your bathroom and when he is done maybe he can throw in some new windows too. Than call a professional company when you are ready to replace the ** work that was done.

The tub and shower installation was beautiful so I paid to have the rest of the bathroom done but ended up with a 16" hole in the ceiling because the vanity mirror was hung incorrectly and was not finished, the vanity lights were hung too high. The contractor left and his attitude was "too bad, that's the best I can do". Bath Fitters is a big disappointment and I'm in the process of suing for my mother, an 82-year-old widow. They took advantage of her. Stay away from this bunch!

After reading all the consumer complaints and weighing options, our property management company decided to go ahead and get a quote from Bath Fitter. Bath Fitter made the appointment for a week, called 5 minutes before they were supposed to show at the tenant's house the day of the appointment with some "emergency" excuse and never called back to reschedule. The tenant was out the money they lost from getting off work early to meet them at the house. Crazy! The lost wages is nothing compared to the blessing we feel, they did not follow through. If they can't even make a sales appointment, I can't imagine trying to get them out for an issue with the product or installation. I guess everyone is correct with their opinions of this company.

I read some of the feedback on this site and I am appalled.

I used Bath Fitter for two baths and had the best experience with a home remodeling company that I could have ever asked for. They are professional, prompt, and have excellent service. The installer was wonderful and done in a day. Obviously, this company isn't perfect, but they stand behind their work and always strive to please customers.

You get what you pay for and with Bath Fitter, I got the best.

I called Bath Fitter and they came out to my home. They gave me great information about my bath. I decided to have them remodel my bath and they did a great job. My only complaint is that I wish I would have done it sooner as their costs have gone up due to the rising cost of oil. I guess I should have acted earlier. Now, I had to pay more because I put it off.

I was thinking of using Bath Fitter, but I hesitated and didn't go through with it. Mike ** applied extreme pressure on me and when I wouldn't do it, he called some guy, he said was his boss, George. This guy was so unprofessional, I'm surprised he represents this company. They said I had to use the 10% discount or I would lose the savings. I didn't do it. They called me 2 days later to offer me their special which is an extra 10% off. They were getting desperate and I declined.

I was thinking of the whole 1-piece concept vs 3-piece, you never really have mold up the corners of your bath walls. It's usually where the tub meets the walls. A 1-piece still has seams on the bottom just like a 3-piece but Bath Fitter charges you way more. I had a friend who worked for them and said that it costs them less than $1000 to make it but they charge you $4500 - $9000.

They say it's easier to clean the tiles but consider this, have you ever tried cleaning a sliding glass door? You never seem to get it right and if you do, its dirty immediately. Don't be fooled by these crooks. I bought a 3-piece and it's beautiful. If you do buy from Bath Fitter never do it on the first call because they will offer you more soon after. What a swell company. They will give you 20% off if you decline on first call and still make tons of profit.

Buyer, beware. The resulting damage was that they tried to pull a fast one on me. They threatened that if I didn't jump at the savings that they are offering, I would regret it. There was extreme pressure.

I had no problem with the process. The company came, gave me an estimate and promptly returned my deposit check after I decided to postpone the remodeling. I did make the decision within the 3-day period stipulated by Florida law.

I wanted to have my bathroom re-done, I phoned Bath Fitters, and the only way that any one would come out was if my husband was home. The problem is this, women can make choices for what they want. And most often men don't care what is done. My husband even told them it was fine for me to consult with Bath Fitters, and to add insult to injury, my home is in my name.

We had Bath Fitters of Michigan come out and give us an estimate for a tub/shower liner. We decided to go with them as they were recommended from a friend. They provided me with an article stating Gleen Hagee endorsed them, and told me that they prided themselves with no BBB complaints. The first time they came out, they had ordered the wrong color of the tub (we wanted white and they brought gray) and they missed the measure by 2 inches. The tub would not fit.

The second time they came out, we have the following complaints: 1) the installer left a 3 feet long x 5 inch wide hole in our wall; 2) there is gouge out of the lining where they had cut the lining on the wrong side of the panel; and 3) they still refused to install our shower head. The installer's attitude towards the damaged wall was, "oh well, guess you have to have that repaired."

I then called Bath Fitters of Michigan the next morning. Brian returned my call with an unprofessional attitude. Brian said that the installer said there were no holes in my wall, that there was a stress crack in the closet. I don't appreciate being called a liar! I also have photographs of the damages as well as paid them $5k to install a perfect job. Brian then went on to argue with me that the wall damage would not cost me $1000 to fix.

Instead of asking me how to make me happy, he fixated on how I came up with the $1000 figure. I also told him that the panel was damaged as it looked like they cut the panel on the wrong side. Again, instead of saying, we will fix it, Brian went on to badger me on just how would the installer cut it backwards. He was very condescending to me as well as spoke to me like I was an idiot. This is all after I paid them $5000 cash the day before for a better bathroom, not a worse-looking bathroom.

Brian asked when I was available so that he could come over and look at the bathroom, because I am a liar, and I gave him two times; However, he told me that they were not good for him. He then subsequently called my husband to verify my story as well as apologize to him profusely, but he was a unprofessional, chauvinistic **** to me. He obviously believes women do not know what they are talking about.

I just finished a 5K removal of a fiberglass shower/tub unit to a shower base with surround. What a sham. The flimsy acrylic sheet was placed over rows of double sided sticky tape. This was such a flimsy job as to not allow the use of a standard spring loaded shower rod because it will cause the material to buckle and warp. All the small details smeared over and filled with colored silicone. I lost way too much money for the product received. Buyer beware!

I had my bathroom refitted with new shower and tub. By one year, the walls began to fall away from existing wall as bath fitters installed over existing tile and tub. I tried to get it to stay put but to no avail. Lived with it until only the caulk alongside the edges was holding the walls in place and gravity. I called and no one came out.

Now here is where it is our fault, we did not call again. Now after several more years, the corners are cracking allowing mold to grow between the walls. After a mere 8 years, this thing is a complete mess. Now they have a lifetime warranty but does me no good. They came out and said the walls would have to be replaced, but they would have to charge us. When they sold it to us, they stated what an indestructible product it was, but it was never installed correctly and it cracked.

I have to take full blame for not being watchful on them and now I am left with a mess. Don't let it happen to you.

My father is 86 and suffering from advanced congestive heart failure. His mental capacities are, sadly to say, also in decline. His weakened condition made getting into and out of the bath tube increasingly difficult and physically risky. After noticing an ad on TV for Bath Fitter, he called the firm and within days a representative was sent out to call on him. After a presentation, my dad signed a contract for $5,796.00. Bath Fitter was to replace his existing bath tub with a shower stall constructed with a much lower entrance threshold, thereby reducing the risk of his falling.

While the installed shower stall seems to be functioning properly (no apparent leaks) and looks okay, I can not help but wonder if Bath Fitter has not taken advantage of or gouged my father. With a bit of investigation, I noticed that Lowe's was asking $350-400 for a shower enclosure similar if not identical to the unit Bath Fitter installed. Adding $100-150 for ancillary supplies and fittings, I arrived at a total total materials cost of approximately $550.00-600.00. Subtracting materials from the $5,596.00 contract price leaves a balance of $4,996.00. For what? Labor? The installer only took two half days to complete his work. Labor then would be $4,996.00/8 hours or $630.75 per hour! Outrageous! I'd be very surprised if brain surgeons or rocket scientists made this much. I am extremely dissatisfied with this situation. I wonder how many $-thousands of their advertising I can negate by accurate, yet negative word-of-mouth.

My tub was installed in a day as promised. When I went to sign the papers I inspected the tub and found a scratch; also the silicone was not really done well. They came out a couple of days later to buff this out and supposedly fix the silicone (which still looks like an amateur did it). The hardware I ordered was brushed nickel. The faucets were brushed nickel, but the tub was chrome. I called the manager and he talked me into changing them all to chrome. This was okay as I'm not a decorator and he assured me that they were easier to keep clean. They changed the faucets so that everything was chrome. The only thing that they don't tell you is that the high end hardware they are installing is chrome colored plastic.

I was more than disappointed when I discovered this. They are coming back again to let me pick out different hardware and they are also going to be bringing me a tube of silicone so that I can fix the silicone myself. The manager came up and looked at the silicone and tried to fix it himself, but it still looks terrible (all bumpy and spread all over the place). The manager is trying to get it right, but this has been a horrible experience for me. Next time I will stick to local companies.

My parents are 80 yrs old. They live in a 3 bdrm 1.5 bath ranch. The night of the installation, my father noticed an irritation in his throat and started coughing a lot. The next morning he woke up with a fever, and a severe rash that covered his upper & lower torso, including both hands and head! My father went to the doctor, was given a prescription to treat the rash.

I contacted the company & spoke with the manager, Mark. The first thing he said was that he has "never" heard of this type of reaction. I always get suspicious when someone says "never", and I was right to heed my intuition! He said "we only use silicone & blue tape" it couldn't have been caused by the installation. He gave me every ridiculous excise for what could've been the cause, (such as saying it could've been from an open jar of peanut butter! Ugh!) insisting they only use silicon & this tape. He gave me the number of the installer on call that weekend, Joe. The install was on Wednesday, my father went to the doctor Thursday, and on Friday he was still suffering.

On Friday, Mark said he called two other managers & they also said they had "never" heard of such a reaction. I thought he was hoping I'd just accept that lame comment & go away! Thursday night my brother went to the house & noticed the strong smell of chemical in the bathroom - he shut the door after turning on the fan. Mark said the silicone cures after 24 hrs., when I told him of this strong chemical odor very apparent 48 hrs later.

I called Joe, the installer on-call Saturday morning, when I asked about the odor & that I just want to trace the cause of my father's reaction, he said they use a very toxic spray glue! He read the warnings on the label to me - can cause respiratory ailments, if inhaled can affect certain organs! Keep area well ventilated! There was no warning stating this anywhere in the contract, the guy doing the install never warned my parents, he didn't ask them to remove any toiletries on the bathroom counter, never covered anything - he just sprayed this adhesive & left!

On Monday, I called Mark again & said I wanted a list of all the products used in the installation. He sent me an MSDS user's guide. Nowhere does it even mention this spray adhesive called Adspray which is what the installer said they use. When I asked the manager about using a spray glue in installations he said "who told you that?" Thankfully the installer was forthcoming with the name of the product, the ingredients & warnings. The manager gave me nothing! Makes me think he's hiding something!

I googled Adspray & spent hours trying to track down the specific product used in this install. Exasperated, I call Joe the installer saying I shouldn't have to work this hard and am considering calling a local TV station & an attorney for help. He said let me call Mark, he may take it more seriously if it comes from me. Well, Joe called me back saying Mark will send you a label from the can. Two days later, I got a 2"X2" square of the label with just the ingredients! This guy is a piece of work! Every owner's nightmare!

I have contacted an attorney, am calling the TV station today and I found the number of the company that manufactures this product. I will have my father go through tests to see what ingredient(s) caused the reaction, and then proceed with a vengeance. Ultimately, my family wants a warning in writing on the contract, especially for the elderly, anyone with respiratory illness, autism, etc; the installers educated on proper installs i.e. remove everything from room, cover sink, toilet, floor before spraying adhesive, provide proper ventilation for at least 24 hrs., the installers have to wear masks, (they don't - I'm sure OSHA will be interested to know that!) (Major health issue for employees!)

It has been an uphill battle with this manager & thankfully, the installer was decent enough to give me the info I needed for my father's health! If it weren't for him, I'd be even more frustrated trying to get this manager to be honest & forthcoming to make sure the customer who paid $6000 was happy and taken care of! Beware! Beware! Beware! I am telling everyone to avoid this company! My father is the sole caregiver for my mother. She is housebound. My father only leaves the house to shop for groceries, medical & dental appointments. He lost sleep because of the discomfort, for 5 days! Thankfully, I was able to come in & help my father by doing his duties for my mother. Now he will have to see an allergist & go through testing. I also have pictures of his body covered in this rash.

I wish somebody had warned me about Bath Fitter. I have never been more disappointed in my life and have never had a bigger regret. They are deceitful, dishonest, unethical, unprofessional, and all they want is your money.

Bill ** (manager) has a spiteful, hateful, attitude. I wrote him a letter expressing my dissatisfaction; he didn't have the courtesy to respond. I complained over and over to the office staff so they scheduled the installer to come back. During one of the calls, they put him (the manager) on the phone and he started to argue with me. He complained about how many times I called them, and he never apologized for destroying and stripping me of my entire plumbing system which was high performance and superb quality.

The only change I wanted was the appearance of my tub and wall, not the functionality! I never asked them to rip out or change my plumbing fixtures. They never clarified, openly told me or discussed with me that they were going to strip me of the functionality of my showering system, which I loved and was so happy with for over 16 years. I'm emotionally distraught over this loss and traumatized.

They just take it for granted that's what customers want. Well not me, I told them I didn't want or liked what they did and I wanted my system back. They said it was illegal and besides they installed what I had selected.

How could it be illegal if I had my system over 16 years, just a day ago? I realized then, I had been had and there was no way they were going to return what they took away from me. Besides taking away my plumbing fixtures which they threw away without my consent and had no right to trash, they didn't even ask me if I wanted to keep them. The professional procedure would of been for them to leave the parts with me.

My plumbing fixtures consisted of a temperature mixing valve, a pressure balancing valve and my shower head was priceless. I had full control of my showering system and I used to look forward to my ultimate daily showers with a passion, fulfillment and joy. I no longer feel that same joy.

I wish something could be done to these criminals that take advantage and violate innocent victims like me.

SO before 3 days i canceld. all they gave me back was 500$ for cieling. they kept 4000$ of my money. I had no services done. they still have all material. I cant aford a lawyer. im laid off barly making ends meet. now I can see keeping some at least 1000$ but not the whole thing. I dont have a phone cause shut off at the moment so cant contact anyone. No services were rendered yet kept all my moneys say 500$

But they insisted that since I did not get the entire enclosure then they are not at fault. Does this make sense to you. I had another bath completely redone 10 years ago and never had to re-caulk in those 10 years. What kind of caulking are you using Bath Fitters? There is mold growing between the old tub and the "skin." Also it accumulates so much water that it feels like the "skin" will burst at any time. Water is also leaking to the basement from the tub.

Apparently, if you are a married woman without your husband bath fitters feels you are not capable of making decisions. After researching possible bath liners for one of our five investment properties my husband and I decided to get information on their product from one of the booths setup in a local mall. My husband got all the information he needed from the rep and we decided to take the next step of getting a quote for their product and service. The day and time was setup through my husband. Please note my husand and I work different shifts and difficult for us to be at a scheduled appointment together, so it was decided that I would go to the appointment. Also note, I had to have my tenant rearrange her schedule because we try not to bring outside parties into their home.

Clifford, the sales rep was on time and greeted me with a smile. His next question was, "where is your husband?" I said, "he is at work." Clifford, "will your husband be joining us at all?" I started wondering why he was so concerned about my husband's presence because all of the other contractors, workers etc that I have dealt with in the past for other jobs never had this concern.

We proceed to the bathroom and I get a song and dance about their products and the life time guarantee and a lot of other bs and in between almost every other sentence from Clifford was, "gee, I wish your husband was here." I asked Clifford, "would the price/quote be different if he were here because that's all we are interested in at this time." Another song & dance about how great the product is and if we wanted cheap they could give us cheap. By this time, 15 minutes into the meeting I was very insulted and frustrated. So, I asked Clifford, "are you going to measure and give me a quote for a bathliner." He said, "he really needs my husband present and could we reschedule when he is available." I walked away wasting my time and my tenants time because he refused to give me a quote. I called the office and told them I wanted to know what kind of company is bath fitter by not giving a woman a quote. Are they prejudice against women? The supervisor stated, "we need all decision makers present." I didn't buy that because when they thought the appointment was with my husband they never told him I had to be present.

After reading the comments here I have an idea how much they would try to charge whether my husband was present or not and it is not worth it. After seeing all the problems and complaints on their service and product I am not interested in their company.

I hope bath fitters realizes that Ozzie and Harriet both work outside of the home now and that women are capable of handling business without their husband. Sometimes, better than the husband!

I was thinking of using bathfitter and i hesitated and didnt go through with it. They said I had to use the 10 % discount or I would lose the savings. I didnt do it. They called me 2 days later to offer me an extra 10 % off that they had a special they were getting desperate. I declined. I was thinking of the whole 1 piece concept vs 3 piece, u never really have mold up the corners of your bath walls its usually where the tub meets the walls. A 1 piece still has seems on the bottom just like a 3 piece but bathfitter charges you way more.

I had a friend work for them and it costs them less than a 1000 to make it and charge you 4500- 9000. They say its easier to clean than tiles but consider this Have you ever tried to clean a sliding glass door? You never seem to get it right and if you do its dirty immediately. Dont be fooled by these crooks. I bought a 3 piece and its beautiful. If you do buy from bathfitter never do it on the first call because they will offer you more off soon after, what a swell company they will give you 20 % off if you say no on first call and still make tons of profit. Buyer beware

The installer placed the shower rod too far into the enclosure. During my first shower I had no elbow room and was unable to turn around in the tub without hitting the shower curtain, this was never a problem before the installation of your product.

When I called to try to remedy the problem two days after initial installation, I was NOT given any date nor time when the installer would be back to try to resolve my problem. I was only told that "they would get to it when they were back in my area again, maybe next week". I also was told that the shower rod is screwed into the walls of the shower and that because of this they would be unable to repair the holes left behind, but only cover them. I think that for the $5,500 I spent on this system that I should get prompt service with a date and time when they would be back and that they should fix this problem as soon as possible. The installer who called me back, Joe Wade agreed with me that the shower rod should not be screwed into the walls because of the high price of the system and that an ordinary shower rod would do the job of holding up the shower curtain without making any more unneeded holes. It became apparent to me that this was simply how he was told and trained to install these systems.

So after spending $5,500 I will to go out to my local home improvement store this weekend and spend more money on a new shower curtain rod that will not need to be screwed into the walls of my brand new, highly expense tub and walls. I would also like to add the fact that the clear plastic shower curtain rings that were given to us by the installer are very cheap and something you can get at any dollar store.

For the amount of money I spent on your product I 'm very disillusioned with the experience I have had thus far, and cannot in my good conscious ever recommend your product or services to anyone ever. I was told that Bath Fitter was the Mercedes Benz of the bath renovation world by the salesman. I vehemently disagree. I would recommend that in future installation the owner of the home be allowed to make a choice between the screwed in shower rod and an ordinary shower rod that will not add holes to the walls of the shower enclosure. I also would like to recommend that Bath Fitter give the customer some decent looking metal shower curtain rings to match the chrome faucets or which ever color faucet that they chosen. I think these small, inexpensive changes would increase customer's satisfaction greatly with your product in the future. If you have any questions or need me to clarify anything I have written please do not hesitate to contact me.

I will not use any kind of "Bath Fitters". Why pay for a product that only conceals the old, dingy, damaged bath. If you have mold, they only cover it up. If you have rot, they again cover it up. What do you pay for all of this? You're buying a whole remodel and only getting a fiberglass surround and fiberglass tub!

I paid around $4,500 and had my 5x8 bathroom completely remodeled. I kept my cast iron tub, had the surround tiled, new fixtures, tiled floor and new vanity. Why re-bath when you can remodel?

My mother-in-law had Bath Fitters do a job for her. I can not believe the type of work they did. This poor old woman was definitely taken advantage of. She was charged $4,955.00 just to have her tub removed, and a shower base installed, with wall surround. To make matters worse, they didn't change the plumbing at all, except to remove the drain trap (probably because that was easier than doing a proper installation), so now she hears water flowing every time her neighbors in the condominium use their bathrooms for showers, or toilet flushes. She also was left with the tub spout and tub faucets in the original place, so she has to bend over to turn on and regulate the water. This company, or this particular factory rep should be ashamed of themselves, for taking advantage of old people. How many other old people have been ** by him?

I responded to a Bath Fitters advertisement displayed in The Walt Whitman Mall. The salesman Joe M came to my house on January 29, 2009. We discussed installation of a vinyl covering for the bath area and partial wall covering. I was shocked at the price he quoted, $4,800. I said I couldn't afford it. He said if I gave him a down payment of $250.00, he could get it financed with a company Bath Fitters dealt with and he would let me know in a few weeks. I never heard from Joe M again because he never returned my calls.

I caught up with him by phone months later. He said he couldn't get it financed, I ask why didn't he get back to me? He stalled for an answer and then said he was dealing with another finance company that might be able to finance the job. I had to call the office a number of times before Joe returned my call. I told him I want my $250.00 returned. Joe said to me I have to talk to Lauren, she handles the money. This, of course, began a cycle of telephone tag.

Lauren was always at lunch, not in or off until next week. When track her down, she told me she could not return my deposit because I had to cancel the job within 72hrs. I became angry and explained the job was supposed to be financed and I had to wait for Joe to get back to me and he never did. Then she went on to say, Bath Fitters measured and cut material for the job. I told her that was impossible because the tub had to be leveled. The tub was on a 10" tilt. The under-floor has to be reconstructed, (the floor was water rot) and I have to install a security bath window much smaller in size than the standard contractor's window in place now. And a single faucet plumbing before any work could be measured. Sheetrock and wall board were not completed.

Finally, I was told, by Lauren, "I'll get back to you. I have to discuss this with my supervisor/owner." Three weeks passed and I called a number of times. No one has returned my calls or refunded my $250.00. I spoke to another female in the office last month, February 2010. I told her the whole story and I said, "What are you people rip off artists? Her response was, "We're not that kind of company. Someone will get back to you." I'm still waiting, today is March 30, 2010.

This company needs to be shut down and denied a license to re-open under another name. I can see that this is a pattern with them. I will report them to the Dept. of Consumer Affairs for further action. They didn't do anything to deserve $250.00. They advertised, "FREE ESTIMATES". My advice to consumers, stay away from Bath Fitters.

Home Depot, Shears and Lowell's may be expensive, but their reputable and if you're not satisfied, they will return and get it right. I am 71 y/o retired living on a fixed income. This company Bath Fitters should be shut down.

I'm happy to report that Bath Fitters came out promptly and completed my shower. I talked to the branch manager, Jerry, and was treated with courtesy and respect. He even followed up with a call the next day. Now, all is well in my house! Thanks, Jerry.

We had shower installed and after a couple of months it cracked. We called and called, finally, they put in new shower. Now 2 years later, same problem. Don't buy from them.

My husband was at our mall, where he was given info on remodeling our shower and bath. They called, set up appointment to come to our house, and I told them we worked afternoons, and they continued to call to make sure we would be home, and when I spoke with the operator from the company, I told her we were at work. She said she kept calling, because there wasn't no other number. Well, if were at work, why would we give her another number.

She was very rude so I got off the phone, and after thinking of all the hassle they gave us, I called back and told her we would reschedule at another time, and she wasn't happy, and was rather mean on the phone. Whatever happened to customer service? And when a business answers the phone, they should address who they are, and their name is not customer service, and I would say from where? Needless to say, we will find another company who needs our business and our money to stay in business. You think with the way things are right now, people would be a little nicer! They lost a customer, willing to provide someone with a paycheck, to put food on their table.

After receiving a solicitation in January 2009, salesman Joe arrived at my home on January 29, 2009. I was only seeking an estimate for remodeling part of my bathroom. Whick, at the time was under construction (new wall and ceiling, sheet rack, floor tile, and toilet and bath plumbing). I explained to the salesman that I could not afford the price he stated. He said if I gave him a down payment of $250.00, he could arrange financing. I explained I still had a number of months to go before my chapter 13 would be discharged. He said "no problem" and that he would get back to me in a week or two. He never did. Bath Fitter office called me for a date to take the measurements and start the work. I explained to them, I was waiting for the salesman to get my loan approved. She said OK. I tried for months to get in touch with salesman Joe.

I complained to the office about the job, and they said I would have to get in touch with him. He called me in August or September 2009. I asked him what happened, why he did not return my calls, and what happened to the financing? He replied, "we don't do business with that finance company anymore". Why didn't you get back to me as you promised. I said I can't have the work done unless he financed it, as he had promised. He replied "we have another finance company that we deal with". I asked him to call me when he gets it financed, or return my deposit. After waiting for a decision, I called him in January 2010. He said he can't get it financed. I said return my $250.00. He said the office handles that, and I should speak to Loureen. I called the office several times before Loureen returned my call from stage 2 Alexander (631 9560634 at 3:15pm 02/02/10).

I explained the problem and asked that they return my $250.00. She said at first, If I wanted to cancel the contract, I had 3 days from the date the contract was signed to do so. When I said the job was contingent on approved financing by Bath Fitter. She then switched her rational for not refunding my deposit to, "we order parts for the job". I said how could you order parts when the bath area was under construction. The window still had to be removed, the tub was sitting on a 10* list, and in need of being leveled, and reinforced floor beams installed.

The tub faucet and triple knobs have to be converted to a single control etc. The bath walls, vanity and med cabinet space have to be measured, before you can accurately measure how much material is needed, and the cost. She said Bath Fitter salesman measured all the areas, and that material was custom measured for my job. We got into a heated dispute. I threaten to report them to Suffolk County Dept. of Consumer Affairs. Loreen said she'd get back to me. That was Tuesday, February 2, 1010. As of today, and the time of this complaint, Bath Fitter,nor sales,mam Joe, have returned my call.

Bath Fitters installed an acrylic liner over the tub in my main bath around 1991. While the caulked seams were narrow at the ends of the tub, the seam along the long side was too wide and required a caulk line of over 1/2 inch wide. It is the result of a poor trim job when the fit up was made.

Over time, say 10 years, the caulk along the long wall began to leak and filled the space between the liner and original tub with water and the glue on the bottom let go. I removed the drain and squeezed out a few gallons of water. I then re-caulked the long seam with silicone and the leak stopped. The seam is too wide and unsightly. My beef is this seam should have been 1/4" wide at most, but poor fit up and craftsmanship is to blame. Also, these liners should have a lip on the long side to slip up under the bottom edge of the wall tile. Caulk is the only water barrier. I recommend one get references and go see for yourself the quality or lack thereof before signing a contract with Bath Fitters. I will not use them again.

We had some glowing recommendations from people in our complex about this company so we decided to have them replace a tub surround for us. The quote was expensive ($1400) but we were assured that we would be getting a quality product with a lifetime guarantee. The installation took longer than what we were told. After the installer left, we noticed that he had scratched our acrylic tub, left some adhesive stuck to the tub and toilet and there were bows in the surround wall. It took several phone calls to get them to send someone out. When another installer came to 'inspect' the installation he agreed that it didn't look very good.

He brought some kind of solvent to remove the adhesive but was unable to do anything about the scratch in the acrylic tub other than recommend a polish. He said he would have their office call us back. Well that was over 2 months ago and we haven't heard back. Our calls go to voice mail with no response. I truly wished I researched them a little more and, certainly, would have reconsidered giving them any business had I discovered this site. So after 5 months, the caulking is starting to peel and mold. Guess what? I'll do the repair myself. For any perspective Bath Fitter customers, please, please deal them with extreme caution. Better yet, don't deal with them at all.

In summary: The deed is done. We did receive installation and product as quoted but the quality of workmanship is very poor. However, getting after sales service is next to impossible. Buyer beware!

My husband and I agreed to have our shower stall replaced in our master bedroom for one,we just thought that perhaps it would be warranted after so many years and I wanted the color changed from blue tile to white.

Someone from BF came out and sized up the job and quoted us a price in excess of $6,000. then claiming to be in the position to reduce that to $5,700. Steep; but we looked at it as an investment in our home.

What was suppose to be a one day installation turned into 2 1/2 days. Beginning at 9 a.m. finishing up on the last day at approx. 8 p.m. holding us up from going to dinner with friends who were patiently waiting.

The only complaint clear to the naked eye at a quick glace was the shower doors were not the correct size and they needed to be switched for easier access into the shower.

The installation took place on October 21, 2008. While we continued to wait on the replacement doors, my husband pointed out that the walls were not "plummed". I never heard this term before but my husband explained it. We found too that there was a lot of play in the doors and too much space on the floor around the drain.

On November 3rd, Glenn M (manager) came to our home and inspected the work. He supported the need to have the correct doors put in and he also agreed that installation was poorly done and that the walls had to be torn down and replaced. I have proof of this in writing.

I received a call from Glen M in July of this year asking to meet with me at my home. I agreed. I again expressed that I did not want anyone from Bathfitter to do any work whatsoever in my home ever again not even to replace the doors. I made it clear too that this work should have been done right the first time. I had hoped that the purpose of his visit was to agreed to reduce this cost that we pay directly a their finance company. I expressed that I would be willing to pay half and chalk this off as a bad experience. He said he had to get back to me on that and would call me again in a few days. I heard from him again about two weeks later and the reponse was no but they would be willing to redo the work as previously discussed.

I then obtained a lawyer and in the absence of having been given a copy of the original contract we signed had a day in court in Philadelphia County, to learn at that time the any complaints, claims etc. against Bathfitter should be filed in Dauphin County.

I then made arrangements and paid to have a conference call with an attorney in Dauphin County who gave me good sound legal advise. He informed me of the positive and negative sides of such a case.

I sent another certified letter to a Martin E. G who is the President/owner of BF on October 9th that was returned to me by the Postal Service stating "return to sender" forward time had expired. I then called to verify the mailing address which happened to be correct. I decided then to just FAX my correspondence to him on November 3rd.

Lastly, my regret is that there was absolutely nothing physically or mechanically wrong with our old shower. Our mistake is not being able to get it back.

On October 5 and 6, 2009 we had a tub to shower unit installed. After using it, the floor was very slippery.On 10/12/19 I called to tell them of the floor. Andrew said someone would look at it on 10/13/09 and told me how many people love it and do not slip. I then ran my hand over the floor and called to tell him the floor is slippery. He told me that a slip resistant coating could be installed, but I could put a bath mat in there. Andrew said he, or Sherri would call back today to let me know when it could be installed. NO CALL.

10/14 I called and left a message to call me on the 15. NO CALL. On 10/16 the installer showed up with no prior arrangements to install a slip proof coating. Then went into the bathroom and applied the coating using a resperator. I have a 4 year old in my house! My house was overcome with toxic fumes. All the doors and windows were opened. When leaving the installer said the smell will last a couple hours. After a couple hours we took the child out of the house. We hsd stinging eyes, sore throats, chest pains, and pain in my ears. What is happening to the 4 year old?

I called Bathfitter on 10/19 and told Sherri I needed a list of the toxic ingredients and side affects. Also a copy of what I signed when the guy was leaving. She was all bubbly and said yes. Nothing ever came. This place does not have any concern for the customers once the bill is paid. There is no customer service. I still have a smell in my house 8 days later. What did this cause in the 4 year old? What can I tell a doctor we were exposed to?

We want to have information on what toxic fumes we inhaled for 8 days. The house was terrible for the 4 days and we had fans in all the open windows to remove the smell. The bathroom and bedroom had to be kept closed for another 4 days. I had a sore throat and a hard time swallowing, my husband is sitll coughing. My granddaughter had to stay away for a week. Who knows what this causes in a 4 year old.

I signed a contract to remodel my shower. The company said it would take two days to complete the job. The plumber came out yesterday and did a good job getting ready for the installer to come today. I aske the plumber, Eric, how long it would take the installer. He said ~ 6 hours. The installer arrived at ~8:00 a.m. this morning and promptly began working. I informed the installer that I had an engagement this evening and needed to leave at approx. 4:00 p.m. The installer gave no indication that he couldn't finished by 4:00 p.m.

Finally, he worked more than 8 hours on the job and still was not finished. I could not break the commitment made to attend the evening function. The installer said he had about two hours more work to complete the job. I knew that I could not have him stay. I told him I would call the company and request the completion of the work to be rescheduled as soon as possible. The company said they could not accommodate my request and that it could be perhaps NEXT WEEK before they could finish it. I told them it was unacceptable.

Donna, the branch manager, came on the line and began to be very rude and insulting. It was so rude that I told her I was going to record the conversation. She told me that she had a business to run and that she could not reschedule the job "just for my convenience." I was shocked at her reply. She expects me to go at least a week, maybe longer, without proper hygience, unhealthy and unsanitary conditions. The conversation ended by her hanging up in my ear and telling me, "Mr. E . . . drop dead!" I have it recorded.

In addition, the workman left the job with no water hookup in the shower, no doors on the shower and about 2 hours more from completion. He tracked in mud from the yard all over my floors and rugs. He sawed material in my bathroom that created a cloud of the finest dust particles dangerous to breathe leaving the cloud of dust to precipitate all over three rooms of my house. It will take several days to clean up the mess. I may have to hire a cleaner to come in and clean as I am disable with 4 degenerated disks in my back and unable to properly clean up his mess he left.

In addition, I am treated by the doctor for an asymatic lung condition. There is dust left everywhere and I am having repercusions tonight with extreme headache and difficulty in breathing. I don't see why if the job isn't complete that I shouldn't be first on the list tomorrow either early in the morning or sometime during the day. Why should I be forced to wait a week or more without having bathing facilities for proper hygiene?

This is inhuman, and against good business practices. And then, to be shouted at, insulted and rudely hung up on with the words, "Mr. E, drop dead!" is inexcusable! Both workman have damaged my home. The plumber marred by newly painted back door. The installer left scratches in the paint in my hallway and on the freshly painted cabinet doors in my bathroom, plus a nick or two in the wood itself. He also left dust everywhere. If he had only prewarned me as to the dusty conditions, I could have removed most items from the bathroom. He didn't. I even have dust from his sawing all over my bed, sheets, pillows, clothes floor, dresser, etc.

In my opinion, they may have OSHA violations. Also, they never put down any drop cloths over the furniture nor on the carpets and tile in the hall and bathroom floor.

I don't know what to do!

The company responds"

We are pleased to report that all the issues raised by this customer have been resolved to his complete satisfaction and he is now enjoying his beautiful new bath. The Johnsons, Owners, Bath Fitter, Oklahoma City, OK.

There must be confusion between Bath Fitter and Bath Fitters. I recently purchased a new tub, wall liner, header, and shower doors from Bath Fitter. I had an excellent experience with Bath Fitter. Both John (my sales representative), and Scott (my insatller) were very professional. Each knew their area of expertice and displayed excellent work ethic.

I first thought Bath Fitter to be too expensive. After researching bath tub building materials, I decided acrylic was the best material to meet my needs. As I spoke with tub suppliers and plumbers, I came to realize there existed a five to seven hundred decrease in replacement expense over the Bath Fitter quote. My problem was having to deal with two suppliers. If a problem were to arise with new installation, who would be responsible, how could any issues be resolved, and where is the warranty? The Bath Fitter warranty is unsurpassed. Lifetime is a very long time. Should any tub or shower problems arise within my lifetime, I have but to call my Bath Fitter supplier. Any five to seven hundred savings on original installation would be exhausted within the cost of a tub alone, never mind any plumbing expense.

I was contacted on Monday and promised installation on that same Wednesday. Scott arived on Wednesday morning, removed my existing tub/shower unit and completed the installation of my new tub, shower walls, plumbing fixtures, header, and shower doors, within eight hours. Even a potential problem with plumbing was discovered and repair was implemented at no additional cost. These guys no what they are doing and have no desire to return to implement any repair at their expense.

I am very satisfied with my new tub/shower unit and impressed with the professionalism of Bath Fitter. I strongly recommend replacing an existing tub/shower problem as opposed to covering trying to cover one up.

My wife and I were interested in updating our bathroom. Our shower wasn't in bad shape but it was an old 70's yellow color. Steve our sales rep came out and gave us the presentation. Anxious to get our bathroom started we signed a contract that night and placed $1400 down on a Visa.

About a week later we were having second thoughts about spending $4000 for a bath fitter, when we could redo the whole entire bath room for $6000. We decided to see if we could cancel the bath fitter. First, I scoured the contract and other document I'd signed for any time of cancellation policy or language. Nothing was obviously clear. I thought that since they hadn't come and take the measurements for my custom bath fitter that I must be in the clear.

I called the corporate number the day before my schedule measurement appointment hoping there was still time to cancel. The corproate help deks informed me that I had three days to cancel after signing the contract with no penalty. After the three days, I would be held accountable for the deposit and up to 50% of the total job. I stated that I couldn't find that language or anything similar on the contract I'd signed. I even asked what paragraph and line number etc. It wasn't there. She told me a local representative would contact me.

Steve my original sales rep contacted me and stated the same 3-days/50%. I stated that the documents I had didn't state that signed anything like that. He didn't deny it and said his manager would contact me. The next day George called me. I explained the situation and that I didn't see any where about the cancellation policy on the documents I'd signed. He referenced a vague statement on the contract about the purchaser defaulting etc. To me it seemed more like if I refused to pay not cancel, but I'm not a contract lawyer.

I said that if that was the case there was still no language referencing the 3-day time frame in the contract I'd signed. He stated that there was an entirely separate document about cancellation, and that I had signed it. He also stated that I should have TWO copies of this document.

I stated that I never discussed this or had seen or signed any document with my sales rep, Steve W.about canceling. He told me that I signed it. My wife and I are VERY organized people. We had every scrap of paper and remembered small details about the conversation, but never anything about this cancellation form that we supposedly had to copies of.

George faxed over the form and there at the bottom was my alleged signature right next to a statement that says "I certify I have received TWO copies of this form and have until midnight three days from now to cancel."THAT WAS NOT MY SIGNATURE! My wife agreed that she could forge my name better and it appeared as though someone traced my signature from the contract as it had all the details of THAT one signature. I showed other people the two signatures that I had signed for them and the false signature. All agreed that they weren't a match.

I called George back and said that I wasn't comfortable with this being my signature. He said that was a big deal and that if so Steve would be terminated immediately. He said he would investigate and get back to me. After a few hours George called me back and said that he talked to Steve (one of his best sales reps) and that he said he didn't sign it. He also said that he told Steve that if he did sign it he could be fired. Now I'm no master interrogator, but if you tell someone they're going to get fired if they say yes, you're "coaching the witness" to say no. He then says that he personally looked at the signatures and says that "all three look different" and he can't be sure. To be fair, I'm sure they get people trying to cancel all the time, but I'm of sound reason and if I signed something I honor that contract even if it was an expensive mistake.

I told him to please refund my deposit, or I would seek my attorney's help if needed. He said that he would contact his corporate office and discuss with them. The next day, I heard nothing. I was hoping for at least a phone call saying that he was on it and that they're taking this charge seriously.

Nothing for the next 3 days. I call George 5 business days after our initial discussion. After leaving a msg for George we do connect in the late evening 7pm he calls me back. He has the audacity to ask me if I still want to cancel and if yes, that they will hold me responsible for the deposit and up to 50% of the total job.

I was speechless. After he checked to make sure I was still there, I asked him what about the situation we discussed last week? Had he heard anything from Corporate? He went on to reiterate that they were three different signatures and now states that he's had experts look at the document and that it's not Steve's handwriting. Just as I'm about to ask for these official analysis documents to be sent to me and call my lawyer, George says that it's not worth the trouble for them or me and that he'll refund the money. I said thank you, please refund the money to the same visa card.

I just wanted to share my experience so that bath fitter and customers of other companies make sure that there getting ALL the paper work so that they won't be in the same stressful situation that I was in. Money was returned, although I was under stress and very upset at work and home that someone had forged my signature and that I would have to possibly go to court to get it resolved.

After speaking with Customer Service at the Bath Fitter corporate office I eventually contacted Kevin O in Freehold who informed me that he would look into my situation and have someone call me to take care of it. Shortly afterward I received a call from Pawl, the manager of the Watchung Bath Fitter. This is the gentlemen mentioned in my original posting (I misunderstood the pronunciation of his name during my earlier conversation). Pawl apologized for the previous misunderstanding and personally came to my home several hours later and re-caulked my tub, no-charge. He further stated that my warranty would not be affected and that any future maintenance issues would be handled in a manner much more advantageous to me.

Although corporate dragged their feet I am very grateful for Mr. O's assistance and I am especially pleased with Pawl's personal response in this matter. I am very impressed that the manager himself came out to my home to ensure that this situation was resolved amicably.

At that point, I said that I did not have the money for a whole tub job much less a total redo. Then he said that he didn't think he could get the drain back in but then he said he did.
Next he said that I could not get a refund on the $300 deposit. I really kicked up a fuss over this, as they had seen my tub, etc. and I had made the deposit in good faith--that the work could be done as agreed--even with a little more plumbing work (clearly this installer was not a plumber, however).

After "going to the top" in the local office, I did get my $300 refunded. THEN, about three weeks later, I started getting water from this bathroom down through my kitchen ceiling. Long story short, when I got a contractor that then did pull out the whole tub to also replace the surround (had to take money from a retirement fund), they discovered that the bathtub drain was not connected and had silicone around it. The installer had not attached to the plumbing at all. SO, even if they tell you that they can do the work on an older home with newer plumbing (my home is 100 years old but my tub was 50 years old--know this because it was my parent home), they do NOT know about plumbing and are not reliable in regard to their "repairs." I think different Bath Fitter locations can be different, but watch the fine print regarding how they deal with your plumbing!!

I had a Bath Fitter bathtub liner installed in June of 2006. Over the past summer I noted that mildew was building up on the caulking around the tub so I decided to remove it and re-caulk. This procedure, to the best of my knowledge, is a common home maintenance project and one that I have performed many times in the past on other tubs. I have discovered that the common caulking products do not adhere and dry properly on the Bath Fitter insert.

Today I called the installer located in Watchung New Jersey (originally from Edison) for advice and was told that my warranty would be voided since I tried to caulk the tub myself. A gentlemen named Taul (manager?) asked me why I didn't call the company. Again, to my knowledge this is a common maintenance procedure.

When I had the tub installed I was told not to use certain cleaning products and I received a copy of the list of these cleaners. I was NEVER informed that I would void the warranty by re-caulking and it is NOT listed on my warranty card as a condition. Taul informed me that the company would charge me at least $75 dollars to come out and re-caulk the tub. He offered to sell me a tube of silicone for $10. I would also need a special etching solvent in order to perform the task myself. However, he insisted that if I do it myself I will be voiding the warranty.

I've also been informed by a plumber that working with silicone is messy and difficult. Everyone considering the purchase of one of these acrylic liners should know about this right up front, don't you think? I've sent an e-mail to the company and I will follow up tomorrow with a call to the general manager but I don't yet know how this will turn out. Stay tuned.

Could you first please tell me what is a legal and legitimate contract?

4. the is no start date - just Terry S estimated date.

I called for a "bathseat" for my jettube for my disability. Terry S knew he could not provide this bathseat, but came to my home and mislead me into believing could.

What is a legal contract for purchase and services (no purchase was made because Terry S could not provide the bathseat I requested, and no prices were written, no labor cost charges were written, no affim date was made, becaue I was waiting to hear about the "bathseat" I requested, which Bathfitters, Inc. could not provide.

What constitute a contract?

$1,400.00 deposit to hold a discount for a bath seat. 1. no prices listed 2. no labor cost charges listed 3. affirmed date for services 4. NO BATHSEAT CAN BE PROVIDED (which is what I called for to accomodate my disability.) Please let me know. Thank you. I can not cancel a contract if one does not exist.

First of all the day I signed the contract he took pictures and measured but that was all. When they came into do the overlay they said they would have to change the pluming as the house is 40 years old.

They said it would be $1000.00 to do this and I said no as the sales man should have realized the problem. They said that they then would work around it then .

Five Appointments & 6 months later and it is still not

done. The last time they came out I got a call that they would cut a hole in the wall and redo some of the pluming, fix the hole and paint it and I would not see the repair.No charge to me. So I said yes. Some one from the company came out did all that they said they would do. He said he could not paint it because the plaster was not dry and that there would be someone out the next day to paint it for me. No one came. And when he did finish his job he left the tub a mess and the new fixtures has a dry mixture on them. I am not going to get on my hands and knees to clean any tub for them. I just got another bill from them as I just put down a small down payment. I called them and left a message the work was not completed yet and that I was very upset with there company and the job was not finished yet. It still needs to be painted and cleaned up. I am very upset and would not recommend them or use them again.

My experience with Bathfitters was very good. The salesman was friendly, I was able to negotiate the price down a little bit (admittedly, the price was still pretty expensive) and then the installers came and put in the tub, surround and glass door in two days. The shower is very easy to clean and still looks like new and it was installed two years ago. I never have to worry about mold again!

Possibly this franchise is better than others that people have been using.

I posted a complaint on 7/23/09 regarding a Bath Fitter issue. Shortly after I posted the complaint they had made the decision to come out and repair the damage to my wall and tub and reinstall another wall and tub liner at no charge to me. The scheduled repair date is next week on August 13th.

I would like to add that the only reason that I filed this complaint was because after over a month of back and forth discussions between Bath Fitter & myself I was given every indication that they were not going to take any responsibility for these damages and that I was going to have to make these repairs on my own. Since then, they have come forth and decided to make the necessary repairs at no charge to me and I appreciate it whole heartedly.

It was like a bait and switch this sales guy told us several thing sin the pitch and we literally bought the package then once the service guys came the order form did not reflect what we ordered. Additionally the installation process was horrible. They had some of the wrong material for my job so it extended out a few days, with them also canceling on e of their return days they scheduled.

Mary - If the wall was installed improperly in the first place and the problem is a result of the improper installation, then Bath Fitters is responsible.

A lifetime guarantee is meaningless. I know people who have worked for the company and Bath Fitters will do everything to shift the blame onto you so they can avoid fixing the problem.

You need to call head office and complain and if that doesn't work, think about taking them to court.

It is 2009 and I had a Bath Fitter installed in 2000. Last year (approx 6 months ago) we noticed a huge bulge forming on the long wall of the tub. When we pushed we could feel a hard spot and a flexible spot. It appeared that my original ceramic tiles had come loose and fallen down between my wall and the Bath Fitter wall which then made the liner wall bow out really bad which then made the caulk split which then made water leak in between the liner tub and my tub so then when we stood in the shower you felt like you were walking on an unstable mushy surface.

We had a Bath Fitter service man come out and he said that our wall was faulty and they don't guarantee the customers walls. Come to find out, when they installed the shower wall they NEVER caulked the top edge where the wall and liner come together so for 9 years water has been getting down behind the liner wall and ruining my wall which made the tiles pop off. The service man did say that yes it should have been caulked but...
I say but what? Had it been caulked 9 years ago then there wouldn't be a water issue popping my tiles off which caused the liner to bow which caused a water leak. It is clear that this is because of their faulty installation, no doubt about it.

I called my homeowners ins and unfortunately they do not cover faulty installation claims so now I am on my own as to how to get this whole matter fixed. Oh it was nice to know that they decided to start giving lifetime warranties the year after mine ran out don't you think?

Wow I was thinking about bath fitters but after reading all these stories I will not be using them. There are just way too many negative comments about this company on the internet. And this is probably only a small fraction of the people who have had bad experiences with this company.

We will see what the company does. they are supposed to be coming in the morning. BUT with all of the complaints, I will probably have a fight on my hands. I will keep you posted as to what should take place. Has antbody thought of a class action lawsuit, because they do not back thier product oe "lifetime" warrenty? More to follow.

Please fully research other options before getting involved with Bath Fitter. Don't let them convince you that they are the best option out there. In most cases, a service call will be needed within a month to fix issues from the initial installation. And often, more than one service call is required to fully fix the problem.

I worked for the Vancouver branch for 6 months and in that time, the small number of staff lost 7 people including myself. They have very high turn-over due to poor management, poor pay, and poor treatment.

He lies to prospective employees saying that we are always hiring because we are expanding, not because his staff are running from such a negative and unhealthy work environment. He also says that Bath Fitter is recession proof, however in my 6 months I have seen the work load cut down to less than a quarter what it was when I started.

Do yourself a favor, don't get involved. Just because your product is installed, doesn't mean it will be the last time you have a Bath Fitter installer in your home. And that is almost guaranteed.

From Mona at Bath Fitter Customer Service

Bath Fitter is deeply committed to customer satisfaction and we would like to address your concerns, but unfortunately, we do not know how to contact you. Please write to our local office at bfmona@optonline so we can investigate your situation and offer you a solution. Thank you.

We had Bath Fitter come January 2008 to replace our bathtub in our bathroom when we purchased our new home. Ever since they came to our home, our bath tub had a very slow drain. It was so slow that I would give my infant son a bath in the evening at 7:00 and at 10:00 when I went upstairs, it would still be draining out. We were very frustrated, but since we had just bought a new house we were unable to afford to have a plumber come to fix it. We did not think that after spending $3000 on a brand new tub and liner that it would be bathfitter, so we dealt with the problem. We spent a year buying Draino and snakes to try to fix the plumbing the cheapest way possible. But, nothing worked. The drain never moved any better.

With our frustration growing, as January 2009 came around, we took our tax refund and called a plumber. The first thing the plumber did was to try the snake. He could not get it down the drain. He told us that it would be very expensive to fix it. Since the house was "brand new" to us, we had no idea about the history of the house and we thought that the problem was in the plumbing throughout the house, the basement or a root growing into the pipes outside. We made an appointment for the plumber to come back. He had to cut a hole in our kitchen ceiling to be able to access the pipes to the bathtub, we also had to take down all of our kitchen cabinets for this job. He started to cut into our pipes, and about 30 minutes later, he came out to me to ask me if someone had been over to remodel our bathtub. I told him that Bathfitter was here about a year ago. He said that Bathfitter made a mistake while they were here.

While remodeling the bathtub, the tech doing the job, cut the plunger in the tub. It dropped down and was lodged in the pipe, allowing only about 10% of the pipe to be open, which was what was making the tub drain so slowly. He recommended that I contact Bathfitter about the problem and told me that Bathfitter could call him to talk about the problem. He also gave me the pipe with the plunger in it so we could show Bathfitter what they had done. So, I contacted Bathfitter and spoke to the office manager, Cathy of your Guilderland, NY branch. Cathy asked me to fax over the receipt of the plumber's bill. She was very aggravated by my complaint since it was a year later. I told her that I could see why a year later would be very frustrating for her, but after spending $3000 on a brand new tub and liner, we did not think that it could have possibly been their fault. We had just bought the house, did not know the history and could not imagine where the problem was. She told me she would get back to me.

A few days later she called and offered me 50% of the plumbers bill. I told her "no" because it was their mistake and that it was only right for them to give us our money back. She was very insulted and rude to me and said, "I guess you do not understand what we are trying to do for you and I will have to have our Vice President Mike call you back so he can explain things more simply for you". Then she hung up on me before I had a chance to respond. Mike called me back a few hours later and after an hour discussion with him, we came to an agreement that they would give us a reimbursement of 75% of the plumbers bill back.

While on the phone with Mike, I also expressed a concern with our bathtub, since the walls were also coming unglued. He told me that he would send someone over immediately to fix that problem. An appointment was made for the following Tuesday. I took Tuesday off of work to meet the installer and about 1 hour before our appointment, Cathy called me and told me that the service man was running late and would not be able to make it. I told her that I had already taken time off of work and an hours notice is not acceptable or respectable business practice. So, they did end u p sending a service man over that afternoon.

While he was here, we looked at the tub. He said that the glue was coming off of the wall and it was making a "popping" sound. It was on the side and on the back (it was not on the side with the faucet since that was holding it tight). He asked me when I had the bathtub put in, and I told him January of 2008. He told me that the problem was that there were a lot of complaints about the glue and they had recently changed the glue to get rid of this problem. He also told me that the entire tub and surround would need to be replaced because you can not replace one section of the wall without taking other parts off. He told me that he would go back to the office and in his paperwork he would recommend complete replacement of our bathtub. He told me that I should hear from Mike or Cathy within the next day or two about his service call.

Ten days later, she finally got ahold of me. She told me that the service tech that was here told her a different story and that the tub did not have considerable damage and will not need to be replaced since they do not think it will cause future damage to my house. BUT, if it does, please let them know right away and they will come over because it is covered on my warrenty. SO, do I have to wait for my house and ceiling to be damaged before they come to help me? It is very frustrating as a new home owner, to spend so much money on a service to make your house nice and worry free, only to end up with more and more problems. I know that it is hard to discuss things a year later, but the fact of the matter is, that we have a life time warranty on our tub.

I believe that any concerns I have with my tub, even a year later should be talked about and dealt with properly, not by threatening or hanging up on clients. I also believe that a week to get back to a customer about an issue it too long. I am so disappointed with Bathfitter. I thought we were getting quality work, quality products and quality service. I was very wrong. I would never recommend bathfitter to anyone. I have already told people my story and they just can not believe it. What happened to doing the right thing?

This is an absolute RIP-OFF! We got the bath fitter installed 3 years ago and nothing but PROBLEMS! 1st-the bath was not covered properly and water was getting underneath the new tub and we have water stains in our dining room ceiling that keeps coming back. 2nd-the seal is constantly molding! And you have to pay $75 everytime they come to re-seal it. 3rd-We use all the proper cleaners and the bottom wall of the fitter is discolored! 4th- When you move a certain way in the tub it pops. 5th-Everytime I call them it takes 5 phone calls to get someone to call back! 6th-They tell you that it can mold its on the contract! I HATE THIS THING AND I WISH I CAN RIP IT OUT OF THE BATHROOM! SO SOMEONE PLEASE TELL ME WHAT IS THE GUARENTEE FOR!

I have a question....WHY???? Would you COVER a molded mildewed ugly bath stall shower with a shiny new liner????

Does anyone realize you are promoting that mold you are covering up to grow and grow and grow....?????

How can anyone consciously COVER UP mold???

I really can't understand why this company is in business. I agree that their workers dont know what they are doing or just not trained. They replaced our shower back in 2003 and we have had trouble since they have been out 13 times going on 14 tomorrow. We were going to a put a floor down that would keep the floor warm and started to take the first layers of and behold guess what the floor was rotted 5 layes down from the shower leaking where we couldn't see it. So if anyone is thinking about having them do this take it from someone that has been dealing with the shower leaking don't put yourself through the agony of dealing with everything to do with bath fitters.I wish I would of found this site before having them torcher us.Everyone that has had this company do work and it has ended up like being on a battle field should file a complain with their attorney general.

bath fitters came to our house to give us a price on redoing our bathroom. they gave us a price of 3502.00 after the man looked over the room and we decided on what type of fixtures and so forth. we told the man that our money was tight and asked if there was anything that i could do to reduce the cost. we decide that i would take out the old shower enclosure for them and that brought the price down to the 3502 amount. a week later we received a contact in the mail with extra charges that may accrue while doing the job. our finances could not possibly sustain a open end contract. so after looking forward to finally getting our bathroom fixed, we are back to square one. we think that this is very deceitful on there part. all we asked for was the exact amount that it would cost us before doing the job. they refused!

a week later we received a contact in the mail with extra charges that may accrue while doing the job. our finances could not possibly sustain a open end contract. so after looking forward to finally getting our bathroom fixed, we are back to square one. we think that this is very deceitful on there part. all we asked for was the exact amount that it would cost us before doing the job. they refused!

On April 20 I wrote to Consumer Affairs to complain about Bath Fitters, having no idea who had installed my tub or who would even respond. The West Berlin office did call me back the same day and sent a representative to my home to see what my complaint was. Of course, upon inspection of my problem, right away they told me what had happened and what they were going to do. One day the installer the next day the boss himself. I have to say whoever did the original work had no idea of what a customer wants or expects. Lou's group from West Berlin were a class act and have promised to come back to remedy my problem. I have spoken to Lou on numerous occasions since my original complaint on April 20, and he is a complete gentlement and knows about Bath Fitter products and stands by that promise. Thank you Lou. I would appreciate your printing my comment next to my complaint as I want everyone to know that the West Berlin Bath Fitters is the best!

I am writing after posting a negative message two weeks ago. I have to retract that complaint as when I finally contacted the shop in Berlin I had the most wonderful Manager who understood how I felt, regretted my having to wait so long in even getting someone to speak to. He sent someone out the next day and then he himself came to my house to look at the tub and problem himself. I don't know who I was dealing with prior to this but whoever it was, did not follow up or care about his work or the customer. Lou from Bath Fitters was totally responsive to my complaints, answered all my questions and is going to help. My complaint is not against the tub or its quality, I love it. It was the small complaints that I had that were ignored. It took one call to the West Berlin, NJ Bath Fitters and it has been resolved. Even with my problem I always gave a great review to my friends and family, who I know 2 had the tubs installed. Thank you Lou and your whole staff!

About 2 years ago, bath fitters installed a shower in our home.About 6 months ago, we noticed a smell coming from the shower. We snaked the drain-nothing, we did it again-nothing was there. We finally noticed 2 cracks in the floor of the shower. We called Bath fitter- we were still under warranty. They came out, took pictures and left. And we waited. They finally set up a day when they were going to come replace the shower floor. However, when they pulled the shower floor up,because of all the water trapped in there,there was a root coming through our old tile wall, and a root system had spread all over the original tile floor! Obviously the root had been attracted by the standing water, and because of the water we had rotted drywall and other issues.

Bathfitters did not want to take the blame for this or take care of the cost of repairs. They asked us for $1,000 towards the cost of repairs. Since this was not our fault, we said no. Then they had a leak detection expert come out to determine where the problem was and basically who was to pay for this. The expert however agreed with us, that the root came in because there was water and there was water because the bathfitter shower floor was cracked! Bath fitter manager, Lisa, did not want to hear it and still would not admit it was thier problem to fix.

Now our bathroom has been torn up about 2 weeks, and bathfitters said we were not covered under warranty because supposedly we used silicone sealant in the shower which would negate the warranty.The truth is, I said I used silicone sealant in the other bathroom. Whether Lisa misunderstood or heard what she wanted to hear, we are apparently not getting our bathroom fixed. Lisa will not take my calls, so our next step is court!

I think it is deplorable that a company uses a woman at trade shows that also appears in [questionable] mags and on the internet in several places. Then again, maybe it's a new type sales pitch? Just thought I would voice my opinion in the business world of today.

I had Bath Fitters install a tub a number of years ago. I should have known something was not right immediately, because they set up a day to install, I took off from work and while I was waiting mid day they called to say there was a problem. I was furious that I wasted a day of work to stay home for them. Well they came any way, some one who did not know what he was doing. He broke my ceramic tile, stalled different color screws to affix the tub fixture and was coming back to replace. Well he still hasn't.

I called numerous times to complain about the installation and no one ever returned my calls. I even talked to a representative of the company at the Phila Home Show and promised a return call. Still waiting for that also. I guess like all the other companies, get the money and run. I don't know how they can continually advertise with promises and down playing their competition, then stick the customer any way. Do they honestly believe we will all give up. I may have but not this time.

Still having problems but this time major - the tub is raising from the old tub and I woke up to a flooded bathroom floor. I called at 8:30 AM, spoke to 2 different reps, and still waiting. I guess I will have to go beyond customer service. I only wish I had read some of the other postings on this site, maybe I would have went elsewhere right from the beginnign.

A destroyed bathroom floor for now, do not know how much worse it will get when the water keeps seeping out.

On 14 August 2008, a contract was signed with Bath Fitters of Ocala (hereafter identified as the Company). Mr. Bob B, the Company representative, and Mr. and Mrs. Steven F (hereafter identified as the owners), agreed to the removal of the old shower, cut down the wall to a half wall, wrap the half wall with the same material as the shower, remove and install new water resistant dry wall, install new shower, and install fixtures. The shower fixtures were provided by the owners.

Four weeks later, the Company was contacted by the owners and was told the glass door had not arrived. Six weeks later, the Company installers arrived to install the shower. The installers were in the home for 9-10 hours, but were unable to complete the job at that time. The reason given by the company was the glass did not fit properly. Although the job was incomplete, the installers requested payment in full. The owners insisted the job be complete before payment.

Three weeks later the installers arrived to finish the job. But, once again, the glass door did not fit. The installers explained that all the glass was contracted out and they would have to wait for the proper sized door. By November the job was still not complete. The the owners called the Company and was told the Company was having a problem with their current supplier and that they were switching to a new supplier. Owner asked why there was a contractor when they were told all parts for the shower were supposed to be made in the Companys factory as stated by the Companys representative at signing. The company stated that only the shower parts, not the glass nor the chrome were made in the Companys factory. When asked why Mr. B said all parts were made in the Companys factory, the manager, Mr. Kirk P, said the only the shower surround parts were made by the Company and Mr. B had misrepresented to the owners that all items were made by the company factory.

The installers did not return until December. The glass door once again did not fit. There was a one inch space between the door and the striker plate. Installers insisted that the door properly fit, whereupon the installers were shown another shower that had been installed by the owners to show that the door did not fit properly. The door was left installed although there was still a gap at the top. The job was never completed. When the first shower was taken, there was no hot water. Mr. P was called again and the installer returned. A restrictor was removed, however, there was leak from the bottom of the shower. This was corrected by the owner.

After Christmas, the owners were contacted by Mr. P, requesting to check out the shower and the problems associated with the installation so that the job could be finished. Mr. P arrived at the home and the owners asked why no workers came to correct the problem. Mr. P said that he only wanted to see the problems. Mr. P was shown where the installers had damaged the chrome by installing the screws too tight and making dimples. He was also told about the leak and the lack of caulking. Mr. P informed the owners that this kind of poor workmanship was not acceptable. He advised that the new door was at the office and he was going to make sure it fit. He took his own measurements.

Shortly thereafter, the owners received a phone call from Mr. P informing the owners that the new door also would not fit. He offered the three following solutions.

After the owners consulted with others, the Company was notified that the owners would pay $2135.00 (twenty-one hundred thirty-five dollars) half of the balance due. The company installer would come back to correct the errors of the shower surround. They would not correct the damage to the chrome and would not replace the door. The company agreed. Mr. P told the owners that there was a job in Hawthorne, Fl and that if the installers were unavailable, he would come and complete the corrections himself. This was 15 Jan 2009.

The owners did not hear from Mr. P or a company representative again until three months later. Mr. P called 13 April 2009 to schedule the installers. Mr. P was told that as far as the owners were concerned, the Company did not fulfill their obligations and that the contract was null and void. The reason given by Mr. P for not coming sooner was that the job in Hawthorne did not materialize. When asked why he didnt take care of the owners problems, Mr. P said that he didnt think that he would have to take care of the problems with in a couple of weeks.

The owners have been waiting eight months for the resolution and end of their association with the Company. Mr. P threatened to turn the owners over to a collection agency. If Mr. P follows through with his threat, the owners will take Mr. P and the Company to court to recover the deposit of $500.00 (five hundred dollars) and will seek compensation for failure of the Company to fulfill the contract and their nonperformance.

Bathfitters installed my tub on Friday, April 17, 2009. Before leaving, the installer filled the tub and made me promise not to touch it for 24 hrs. It was about 3pm. Today,Saturday, it has leaked water from upstairs into my laundry room and the downstairs toilet overflowed when I flushed it. I cannot get an answer on the telephone or 800 #. I don't know whether to call a plumber 1st or a lawyer.

I have no idea what the damages are going to be for my ceiling or the drain that they stopped up. $1,025 for the tub I haven't used is criminal.

I would like to report that we had an AMAZING experience with Bath Fitter in South Easton Massachusetts. We have a new born and recently moved into an older home and needed some renovations before we felt comfortable moving in. Fixing up the bathroom was tops on our priority list but being first time homeowners, we really needed to be educated. We found a coupon in a local coupon mailer and decided to give Bath Fitter a call. From soup to nuts, this operation has their act together. The woman who we dealt with in the office was extremely patient and professional. The salesman was patient and did not pressure us at all.

As quoted, we were only without the use of this bathroom for one day and they actually left it cleaner than it was prior to doing the installation!!! I felt that the price of $3200 was fair for the work that was done and feel very confident that should we need to call on Bath Fitter for repair or follow up work, they will stick to the same principles. I am saddened to see such bad reviews on this site because my husband and I could not be happier. We have actually recommended Bath Fitter to other couples in similar situations and some friends who are renovating summer homes on Cape Cod. I feel that these guys deserve some kudos for a job very well done!

I am so glad that I took the time to read the posts about Bath Fitters. I just sent an email requesting an appointment. Although, it appears that many of the complaints were resolved satisfactorily, I don't want to have a complaint. When I spend good money, I want it done right the first time as like many of you, I don't have time for repeats! When there are as many red flags as I am getting by reading these blogs, I know exactly what I need to do. Wow!

I am not accepting an appointment with the company. Perhaps, if they are reading these, they won't waste their time calling.

The sales rep from Bath Fitters was very professional and on time for our estimate however for a new bathtub and fixtures and surround liner he quoted 4,300.00 I didnt want a new bathroom remodeled Once he left I started using the yellow pages in our phone book and spoke with 3 different independent plumber who contract and they quoted for the same work and materials around 2,000.00 max There prices are way out of line PLEASE BEWARE OF THIS COMPANY

After reading the postings on this site, I signed on the dotted line today anyway. John, the sales person from the Maryland Heights MO location, gave us a great no pressure pitch. I was very impressed with the product samples and selections and John gave us three references in our area to call. He was professional and courteous and let us proceed at our own pace. The sales experience was very good and I look forward to the rest of the process. I have high expectations. Thanks

I wish to state that after receiving call from Bathfitter's c/s dept. That issue between us was resolved to our best interest. Thank You

We spent over $8000 to cover over out two tubs. It was A HUGE mistake. Even though they claim the warranty is lifetime, the fight you every step of the way. Bathfitters first installed the tubs a little over two years ago. They have been out to correct their sloppy, poor work maybe 15 times and we still have problems. The head of the office we deal with left but not before telling us ALL the problems and quality issues the company has. This is why he left, He told us he felt bad for us. Please don't make the same mistakes we did. What and How they sold us, is borderline FRAUD.

On Dec 22 0f 08 I agreed to have my bathwalls and shower faucet replaced, but the repairman came on 1/23/09 and stated that the water needed to be shutoff.I inturn called the manager to find out if this could be done and how. The manager after investigation replied that the water value was broken and could not be fixed at this time. I called up Bathfitters to see abount how to cancel my order =and wishing to pay a cancellation fee. They inturn requested $500 for doing nothing. My credit card is being charged for said amt.

I had a shower unit installed on 7/2/04. Since that time, the base has cracked 6 times. Each time Bath Fitters has come out and replaced it --including one time they replaced the entire unit -- but I cannot determine why this keeps occuring and I am getting tired of sitting around waiting on the installers to complete the work. I have tried to find out the name of the CEO/President of Bath Fitters, but am having no luck. If someone could provide me that information, I would be very grateful.

This is in response to my 2/23/09 complaint regarding Bath Fitters. Per my agreement with Frank, the sales manager I am retracting my initial complaint. They contacted me after reading my complaint online & offered to renegotiate our contract to keep us happy. As of today we have a new contract in place & I am trusting that they will do an Excellent & Professional job for us without any problems. I will keep you posted.

Rather than taking the word of a noisy few, we would suggest that you ask your local Bath Fitter franchisee to give you a list of his references so that you get a more complete picture of the kind of honesty and service that are the hallmarks of Bath Fitter. Please feel free to write to us at info@bathfitter.com and one of us will be happy to call you to answer your questions. We look forward to being of service to you and your family

I would not recommend using bath fitters to anyone. They are very slick about talking you into buying & charge way to much ($4900.00 for a shower), nothing fancy. Then when you try to cancel the job they tell you they are entitled to 50% of the job or $2450 for doing absolutely nothing. When I called to find out the cost to cancel the job I figured it would be the deposit of $900 which I didn't seem to have a choice about giving them not $2450 (50%). They count Saturday & Sunday as BUSINESS DAYS. SO when I canceled on Tuesday which would have been 3 NORMAL BUSINESS DAYS they said TO LATE.

So now I either get ripped off for $2450 or I let them do the job which worries me even more after reading some of the horror stories from other people about all the problems they have had after having the work done. As of now they are still trying to talk me into doing the job instead of canceling at zero percent interest for 12 months. If you are thinking about Bath Fitters as the way to go, I would very strongly advise against it. I'm concerned about our finances since it now sounds as though my husband may be getting laid off. We will not be able to afford to pay for it.

A follow up to my previous post....the manager of the local Bath Fitter store in Watchung personally came to my home to complete the install. He was professional and polite and was eager to make things right, which he did. They did fix the problem.

Thank You! Thank You! Thank You! I was going to schedule an appointment with Bath Fitters before reading theses reports. It's sounds like this company has to learn...that honesty and good cusotmer service goes a long way. Especially when word of mouth is a big part of advertising.

First the salesman measured the tub wrong, which was only noticed after installation began. While the install took one day it was a 14 hour day.

The spigot on the tub was not installed correctly and when the water was turned on it gushed out from under/behind the spigot. This was blatently obvious when the water was turned on...it seems to me that the installer really just did not care at all to leave such an obvious problem.

We could not use the tub/shower. Since the install was on a Thursday and we noticed this Friday they could do nothing about it until the following Monday...thus the 1 day install took 4 days in reality.

I also remarked to the installer after he fixed the spigot that it leaks after the water is turned off...he said don't worry that is just residual water from the shower head. Now days later one can see a brown mark in our new tub from where the spigot leaks.

I am STILL waiting for a call back from Bathfitters so they can come complete a proper install but it seems they don't like to return phone calls once they have cashed your check.

I may resort to getting another plumber to fix what they could not.

BTW...this was Bathfitters in Watchung NJ under the operation of Gorman Plumbing out of Freehold

We purchased our house in 2007. The previous owner had the shower in our master bathroom done by bathfitters two months before we moved in. They didn't even line up the unit they installed with the existing drain line. Just two days ago we noticed the ceiling starting to leak in our daughters room which is right underneath the shower. We called a plumber to look at the shower and they confirmed that shower liner that bathfitters installed didn't line up with the drain, which caused the leak in our infant daughter's room. Beecause the liner didn't line up with the drain there was also alot of black mold built up in the drain.

We had the plumber remove the old shower unit and install a new one because of the leak. We didn't wait to call bathfitters. When my wife did call to speak to someone about our problem they said that there was nothing that they could do because the previous owner had the work done and that the warranty would not transfer to us. Then they also said that since we had the liner that they installed ripped out, they couldn't do anything. All of this could have been prevented had they lined up the drain!!!! Do the job the right way to begin with!!!!

I had Bathfitter's completely cover old tile in tub area and walls in a small bath. All of the work performed was done very well and exceeded my expectations. I will admit that after reading so many negative comments on this site that I had become somewhat skeptical and even considered forfeiting the quite expensive fee to get out of the contract. However, not only was the sales lady very nice and thorough, the installer did a fantastic job. They have been in business for 25 years now and I do not think this would be possible if they were doing substandard workmanship. I also think that some problems may arise when customers want to re-use their existing fixtures that maybe don't seal the way they should i.e. I had purchased my own tub fixtures and was alerted by the installer that the tub drain he would provide was much better than the one I purchased. I could clearly see this and was told by him that it could cause problems in the future. Just be aware that all of the posts are only opinions and are subject to how well consumers care for the product etc. Hope this will help someone who might get cold feet.

Eureka and congrats to Bathfitter! I had a Bathfitter tub installed in 2004. In 2008 it started to separate from the wall and water seeped in under and collected behind the drain, keeping water from draining easily. I came to this site to find out if there were similar problems. I called the company and left a message on Thanksgiving. Within hours I got a call back! I told them I was shocked, but the call had gone to Canada's call center. They called the South Florida office, and the next day they called back!

I made an appointment, they came out at exactly the time they said and diagnosed the problem (at the time I didn't even know what was going on with it). They drained the water, reconnected and re-caulked the walls, AND put in a new drain, since mine was filled with long hairs from my shoulder-length hairs. (Hmm, how'd that happen?) I was and am completely satisfied and came back on this site to make a great report to add to the bad ones. Very nice Bathfitters!

Prior to selling our home, we had Bath Fitter come in and did a complete remodel. From the salesman to the installer, they were courteous and professional. They arrived when they said they would for the initial appointment and on installation day. The installer did such a great job and even left my bathroom spotless when he was done. After researching other alternatives and competitors like Re-Bath, we found Bath Fitter to be the most economical. After my bathroom was done, I found it to be very easy to clean and it always looked brand new! When we put our home on the market, it drastically increased the value of our home. Thanks to Bath Fitter and their wonderful staff!

This company is a joke...i worked for them for almost 2 years and was let go for bogus reasons..the truth is the management is extremely irresponsible, they just forget to order items and call customers...they overcharge and pay the installers peanuts...now all of a sudden they are going downhill and are acting like they are giving special prices when really they are just trying to sell their cheap product....the product yellows the silicone molds and they overcharge for everything....800 dollars for plumbing they only pay 73 dollars for and 100 dollar shelves they pay 12 bucks for...the managers are completely useless and its ashame because the installers are very good, but when your own company doesn't have your back its pretty hard to keep going....realistically you might as well re-tile and replace your tub because that realistically will last longer than bathfitters false lifetime warranty.

We had a tub and wall system installed by Bathfitter a little over a year ago. The installation went well and we have been pleased, until now. We recently found out that water had gotten between the liner and the existing tub. We have called repeatedly for over a week and keep getting a run around about getting it fixed. No one has called us back even though every time we call them they promise someone will call us back. No one will actually set a date for it to be repaired although they have told us not to use the tub. We have a large family and trying to use one bath is really not good. They say they have a Lifetime warranty but with service like this it is really worthless.

We sincerely apologize to Douglas of Richlands NC! Apparently, the Bath Fitter franchise closest to his residence had a communication problem in regards to the schedule. They have since made several attempts to call Douglas to reschedule the appointment, but they did not get a return call. We invite him to call us at 1-800-892-2847 and we will do all we can to get him in touch with the local office.

Do a bathroom in a day? They couldn't even show up for a scheduled estimate! Not even a phone call. Look elsewhere

Waited over 2 hours for them to show after calling and leaving a message when they were an hour late. Never showed.

This is in response to the many complaints i see here regarding Bath Fitter.

I am a partner in a competing franchise and feel that Kristen of Streamwood IL (post of 11/21/07) makes some good points about home improvement companies in general. It is always difficult to find good employees and in the remodeling business it can make or break a company.

Unfortunately Bath Fitter has been able to continue making a profit despite outrageous turnover and customer dissatisfaction because they market well, underpay and undertrain their workers, and charge whatever they can get away with for one of the most cheaply-manufactered and poorly designed products in the acrylic business.

There is no way you can expect to have good results using a labor-mill approach, but yet Bath Fitter continues to survive. How many horror stories we have heard and to now find this website forces me to realize this is no nightmare but reality of a business model that benefits few but the owners (as long as they can get away with it) and the customers who happen to get installers whose work ethic won't allow them to give up.

When the phone rings here we smile ... but it must be a horrible experience for any honest Bath Fitter employee in te outfits referenced here to have to deal with calls from customers.

We, too, have disclaimers on the back of our contracts ... i can't recall exactly what they are though... we so rarely have to get into a disagreement with a customer.
I can't believe the avoidance of responsibility I have read in these complaints. A customer should NEVER have to pay for damage caused by installers... yet that seems to be Bath Fitter's unwritten (or could it be actually written?) policy. The installers should be trained well enough to protect the customers home and repair or genereate a service call for another industry professional if needed.
I am so sick of the bad reputation contractors have and that ethical contractors have to overcome.

Ahh.. I can't stand marketing.

The comments I hear about the Bath Fitter sales people here make me sick, but what can I do? People respond to high-pressure and sales tricks.
Why am I even writing this?
Why don't I just tell our sales people to add this web page link to their sales package?

It is because this is not about Bath Fitter alone. It is about ethics.

I applaud this site for serving people and hope it grows and becomes a force for change. When i did a Google search for Bath Fitter, this was link #2. I was shocked at first.. then angry ... and that is why i write this.

I am NOT happy that Bath Fitter has such outrageous complaints (enough to be seen as a trend according to this site ... there is a suffering customer behind each one, and maybe quite a few franchises whose honest efforts may suffer.

I am hopeful that this site has resource links and I will now check them out. Hopefully i will see DEMAND CUSTOMER REFERENCES somewhere in big bold letters. It is one of the few ways you can judge a company or particular franchise.
I don't expect this to get posted, as it is not a valid customer complaint .. just a valid human one - LOL

If it does, my sympathies to those who don't get justice, and my advice to those researching - as above : GET CUSTOMER REFERENCES. You may find your local Bath Fitter outfit is great ... this is a place for COMPLAINTS, after all.

Ordered a shower 14 Aug 08. Was told 3 weeks for delivery. Was also told that all of their showers were manufactured in their own factory which assured quality. Was 6 weeks before they came to install. The door wouldn't fit and had to be reordered. Was told about 1 week. Two weeks later they came back to put in the door. It didn't fit. Called to complain and after negotiation was told we would get a $500 deduction and they would give us a gift card.

It is now going on 3 MONTHS since we placed the order for replacement in 1 day and still no door. Called manager Keith but he did not return my call. I am not a happy camper! Glad I haven't paid yet.

I too was thinking of using Bath Fitters until I read the reviews. An idea I'd like to pass on to everyone is a Bathtub refinisher. I called a local plumber who referred me to a glazier. The gentleman came in, removed my shower doors, taped off the walls and faucets, sanded the fiberglass surround and tub and sprayed it with a glaze. It looks brand new! So far it has held up perfectly and looks great. So my suggestion to all of you is to look into having your tub and surounds reglazed. Look in the yellow pages for tubs glaziers or call a local plumber for a referral. Oh by the way, total cost was $250.00 per tub. (I had two done). Good luck to you all.

I was seriously cosidering Bath Fitters to renovate my bathroom, which has an old tub that I'm tired of having to look at every day. After reviewing their website, I was on the verge of scheduling an appointment for someone to come to my home.

I AM SO GRATEFUL that I didn't shell out thousands of dollars to Bath Fitters and will NEVER use them, based on these complaints. It's a shame when consumers who make businesses successful receive [bad] service. Good customer service has gone down the drain--no pun intended.

I had a new shower installed in my masterbathroom on 7/3/08. About 2-3 weeks after the side wall was coming off. They came out and banged and pushed on the wall, they it was ok.then a week later the samething happened and the glass doors would not slide something came loose (i guess). Then they came back out and said they would have to replace the whole unit so they took measurements.

Then a few weeks went by then they called and said they were ready install the new bathroom. They came and installed the new unit and a week later the side wall was coming off again. They came back out and said they never had this prablem before they said someone would be calling me and its bin aweek tomarrow and no phone call yet. I wish i could have my old unit put back in. I paid almost $7000.00 for [bad work]. I won't my moeny back.

Just alot of stress because of the me we put out and the poor workmenship and product we got.

I had a new shower installed in my masterbathroom on 7/3/08. About 2-3 weeks after the side wall was coming off. They came out and banged and pushed on the wall,they it was ok.then a week later the samething happened and the glass doors would not slide something came loose (i guess). Then they came back out and said they would have to replace the whole unit so they took measurements. Then a few weeks went by then they called and said they were ready install the new bathroom. They came and installed the new unit and a week later the side wall was coming off again. They came back out and said they never had this prablem before they said someone would be calling me and its bin aweek tomarrow and no phone call yet. I wish i could have my old unit put back in. I paid almost $7000.00 for crap. I won't my moeny back.

They came back and fixed the leak that ruin my ceiling because they didnt seal the bath tub. That was a year ago . Also they failed to paint my cieling, for the fact that wanted me to pay for it. At the same time I showed them that the mold was coming thru the wall. They sealed it. Well here I am a year later the mold is coming heavly thru the wall. And the tub is getting gross. I want my money back now to get someone in to repair this the correct way.

It's mold, coming thru my walls. I am embrassed to have anyone use this bathroom. Please help. This cannot be heathly. I have children using this bathroom. Bleach doesnt even touch it.

I had an appointment with bath fitters last month and a gentleman came out, I believe his name is Paul. Paul first of all seemed in quite a hurry to get this appointment over with so he could go home. Paul explained the different styles and colors available to do the job of the bath/shower area of the bathroom.

Paul then stated there is a deposit of $500 and that the full remaining payment, of nearly $3200, is due at time of delivery of materials. I had asked if there was a payment plan available and Paul stated there was and would have someone in the office mail out the application for her to fill out.

I then put the $500 deposit on my credit card.I didn't hear anything more from bath fitters until the day they called to schedule the date of September 24th for delivery. I said to Michelle that I was waiting for info.about the payment plan. Michelle said it wasn't stated anywhere on the contract or Paul never mentioned it to her either.When it came, I opened it up I was shocked to find out it was not an in-house payment plan application, but in fact a credit card application! Paul and Michelle never referred to it as a credit card form as only an application. I called Michelle the very next day to tell her I am NOT interested in filling out a credit card application. Michelle told me that is the only way they do payment plans. Michelle also stated they already processed my credit card for the materials and since it was beyond the 3 day grace period to cancel the deal from date of signing the contract,I will not be getting my $500 deposit back.

I then asked Michelle to speak to her manager/boss to see what can be done from this point forward. Michelle said she would ask and get back to me. I waited a few days and finally called Michelle back and was told she would get back to me yet again! I am as of yet to hear from anyone from Bath fitters since then!!!

I am out $500 dollars!!! I would like my $500 dollars issued back to my credit card for the hassle and run around I have been given from this place of business, Bath Fitters. If I knew at time of signing the contract that I would of had to fill out a credit card application to pay the remaining balance, I wouldn't have agreed to do business with them.

As we have no way of knowing who posted this message. We invite this writer to contact us at infobath@bathfitter.com so that we can investigate this matter immediately. Bath Fitter is deeply committed to customer satifaction at every level and will do our utmost to correct any problem a customer may have.

I am very happy to report that Bath Fitter is standing behind their product. My parents and I met with Dale, who did a fabulous job of making time for us and listening to our serious concerns. He acknowledged that errors were made and that they will provide my parents with a new tub and install the wall liners at the initial price my parents agreed to.

Dale was very professional and understanding about the situation my senior-aged parents were in. The products should be installed within a couple of weeks, and I will update my report based on the outcome of the actual installation, but based on my experience with Dale, I am far more optimistic about a positive outcome.

They will give my parents their bath tub back!

Horrible work was done by Bath Fitters on my parents home. My mom contracted Bath Fitter to install a tub and wall liner in their main bathroom for $3500. This is a high price for this amount of work. A Bath Fitter employee measured the area with a laser. The employee measuring assured my dad that the liner would fit like a glove.

When it came time to install, a number of weeks later, the installer (who told my dad that he had been working for the company for 4 weeks) took the existing lino off the wall and some of the plywood that was behind, replaced the faucet/shower controls and put drywall up, without the existing shims that had been installed behind the original plywood. This caused the drywall to be recessed in relation to the surrounding wall. In order to bring it back flush with the surrounding wall, he used 5/8 thick strips of soft putty spaced about 8 apart on top of the drywall, which was supposed to support the flexible plastic liner. There is no way soft putty will properly support the thin, flexible wall liner.

Then, he said there was a problem with the tub, and needed to call his supervisor. The supervisor came on site and told my dad that the tub needed to come out 1/2 in order for them to install the liner. Maybe they would have caught that when they measured? According to the supervisor, this would require removal and replacement of the tub with a new one, for an extra 700-1000 dollars. He also said that the existing wall was too flexible. He said it was 1/4 plywood. My Dad said it was actually 3/8 plywood. After hearing that, the supervisor didn't say anything. He then said they would have to reschedule the work since the job scope had changed. He said he would call back at 8:30 the next morning.

That was over a week ago. He also told my dad that he had two options, either pay them the extra money to finish the job, or cancel the work and they would leave the job as is. They are trying to pressure my parents into forking out more money for nothing. My parents now have a bath tub that is totally unusable and the walls are ruined.

I didn't feel comfortable with this response. I went with Bathfitters because I thought it was a National firm and wanted to deal with a Company that I thought would stand by the product. I was told by the salesman that everything was guaranteed. My installation was over $4000, but felt secure with the product and the installation.

I explained to the woman that I was dealing with in the Stoneham office, that I didn't feel that I should deal directly with their supplier, that they should have a better vantage position, after all this is the Company they use and the product that they install. I asked if I could speak with the owner. Still not hearing from anyone, I continue to call, leave messages. The same person calls me bacek (never giving me her name, or anyone else's name), she explains to me the owner said if I want to purchase the fixtures that are flawed again, they would be happy to install them. After all, your installation is three years old.

I certainly don't expect the fixtures to to stain and wear out in less then three years! Again I asked if the owner would call me. Now I noticed a gray stain in the connor of the tub, looks like something is coming through the enclosure. Again, I left messages requesting the owner to call, after a few days, the same lady calls back. I asked if someone would please come to my house to at least look at fixtures and the tub. I was told, that someone would be out as soon as they have a job in Revere. They are in Stoneham less they 20 miles, but she told me that is not how they work, when they have a job in Revere they will call me. I asked if they had any work coming up in Revere, no. I would have to wait until they get an order for work, as long as that takes. I told her I was going to contact the Coporate office, and also was thinking of calling our television station which has a very very popular Help me Hank line, her response was a snicker, and she said you call anyone you want, when we get a job in Rever, we'll call you, click!!!! She actually hung up. I am so disappointed. My husband and I checked other places, and certainly could have had this work done less expensively, but foolishly thought this would be a better choice.

I bought a tub for Bath Fitter a few months ago, they had some serious trouble trying to get one that fits. They came to try to install it more than 3 times. Finally they got it right. But I realized that they tub they put in was not a bath fitter tub it was bought from lowes and is american general. I paid 1000 for a tub i could have bought myself for 200!

The tub is fine I just feel I got robbed. And I don't want this to happen to someone else.I oviously over paid for a tub that supposedly was made by bathfitter which is what there motto is saying they manufacture it and give a lifetime warranty i feel like this was alse advertizement.

Back in Dec05 I had Bath Fitter installed. I paied more than $2500 and had to have them come back to re-chaulk twice!! Both times they told me I had to pay $75 for it. I thought this was a life time guarantee? Now again, my tub needs to be re-chaulked! It looks worse now than when I had tile. Ive called several times and was told that someone would get back to me.

Im still waiting! I might not even wait anymore, I have had it! Im just going to call the BBB. I wouldn't recommend them.

Not sure how Bath Fitters get away with false advertisement but it is a shame.They say about how cheap they are and the say 50% saving over others. Well I had an estimate done today for a shower not a bath and shower but just a shower. The price was $5,950. 6 thousand for a replacement shower they got to be out of their minds. Trust me they will never see my business what a joke.

I would like to report that Bath Fitter has made good on its promise and a check for $25.00 has been received by the folks who referred the company to us. We have always been satisfied with the work performed by Bath Fitter and only wish they had responded in a more timely manner to our requests for the referral fee.

In response to my initial complaint, Bath Fitters regional manager Scott Kennedy called to try and solve my problems. Within 24 hours of the initial complaint's internet post, the Cary office called with a date and time to fix the caulking job around the tub (which is what should have done in the first place instead of telling me to stick duct tape over the part that lacked caulk). The lady in the office then stated the manager wanted to speak with me. He asked about the complaint that was posted and wanted to make the situation better.

Bath Fitter came out to my house the following week on I believe it was 7/10/08 and caulked the area that needed to be done. The regional manager from Charlotte was here and the another gentleman from the Raleigh area. The regional manager stated the office lady was just looking out for my best interest when she told me to put duct tape over the area and I stated that's what lit my fuse, if she would have given me an appointment time right off the bat, I probably wouldn't have written the first complaint. After all the problems I had with the intital installation and the rudeness of the installer when they had to come back after Thanksgiving, being told to put duct tape over the area got me rather upset.

The regional manager also offered a few free items, for my retraction of the complaint (these items were just small upgrades from what was already purchased). He also offered to take out the shower doors that were over $725 including tax plus installation fee to make my bathtub seem larger but did not offer to refund the amount paid for the doors.

Bath Fitters arrived at my home today 7/15/08 to fix a few more of my issues. The problem still remains they can't/won't do anything about the tub being so narrow and that is the main issue. They stated the tub I have is the largest style they carry. Another is that it drains too slowly, with water filling up the bottom of the tub over the tops of my feet during a shower and the bottom of the tub remains wet over 12 hours after usage unless it is dried out by hand with a towel.

All in all they did their best to make me happy but I'm still stuck with a tub that's too small and I'm not happy with. The majority of Americans are somewhat overweight....

When we were discussing the contract for our installation, the sales representative asked how we heard about their company. We explained that we had been referred by another customer. The sales rep said that person would receive a $25.00 referral check. We provided all the information, including name, address, where the installation was made. We also told him the customer had recently sold the property, citing that the sale price was increased by the addition of the new bathroom. We gave him the new address of the people who referred the company to us.

Our installation was done in early March, 2008.

No check was ever been sent to them.

We called the sales rep and he once again confirmed that the referring customer should be receiving a check.

We later followed up with Bathfitter, going to the Sharonville location, taking a typed form with all this same information for them to use to follow up.

They told us the home office had to take care of this. We asked them to call us with an update.

To date, we have not heard from Bathfitter and the check has not been sent to the referring customer.

Bathfitter wanted full payment when our installation was completed. We did this. Yet, they have failed to live up to their promise of issuing this check to the referring customer.

We do not approve of this business pratice and think something should be done to protect other consumers.

No harmful consequences - just dishonest business practice.

Last year in April 07, my mother had Greg from Bath Fitter come to her house with the catalogs so she could have the bath in her rental house remodeled. I am her daughter and live in the rental house. We chose the bath room style, color, shower and faucet, etc. I had specific questions I asked Mr. Wood and his answers turned out not to be true. I specifically asked if the bath tub was wider than what was being replaced and he said yes definitely, then took out his tape measure to measure the tub. The bathroom was actually installed the end of Oct 07.

Once the tub was installed I discovered it is about 4-6 inches or more narrow on the inside. There are these arm rests that serve no purpose & take up too much space. I am not pleased with the tub but they refused to replace it or return it so I could buy another one. The Wainscoating on the wall with my sink and toilet did not meet the floor by about 3/4 inch in some places, they had to put up the framing material they use around windows as a baseboard. Since it is plastic, it collects dust and debris horribly and looks even worse. But at least it was fixed.

BATH FITTER DOES NOT DO ELECTRICAL!! They took down the light over my medicine cabinet but refused to install another one, I had to install my light myself and they would not relocate the box for it a couple inches higher than the original. I had to call & find an electrician to come without an appointment, short notice at a cost of 95.00 for 10 minutes work. The installers left their heavy tools on top of my new sink and left dents and scratches in the finish. The installer stated they get paid by commission only so it was apparent they use less materials to save money and make more commission. The caulking job is horrible. It is so thin you can see through the caulk. Some places didn't get caulked at all. They are having to come back to repair one area of the tub that the caulk was so scant, there's a space between the bottom wall and the tub.

The installer even wanted to cover up my bathroom window so I would have yet another charge to install an exhaust fan, it would have saved him time and materials and gave him more commission. My toilet seat had chips in it after they were done using it as a work bench, this I replaced & they were told to reimburse me, which they did. The installer left debris in my bath tub drain. I have lived in this house close to 9 years at the time of installation, and I have never had to use a drain opener on the bath tub. Within 2 weeks the drain was clogged. Whatever is in the drain remains there, I have used Draino Gel twice to get some of the pipe open, it needs to be snaked out, yet another bill thanks to Bath Fitter.

After the installation was completed (I was told it would take 2 days and it took 4, then one to come back) the installer left my carport in a mess, there was plastic shavings from the Wainscoating all over the driveway, cigarette butts all over the concrete and in my flower beds, wet cardboard boxes that had been rained on, shop towels, etc all over because he was in such a hurry to get to his next job, he waisted too much time on this one for over $10,000 I might add.

With the lack of caulk on the opposite wall of the shower head and the space where there is no caulk, a shower would get in the crack & cause mold & damage. I am not a tiny person, nor am I extremely overweight, this tub is way too narrow for the average person. It should have been disclosed that Bath Fitter does not do electrical. Also, I should not have had to install the light over the medicine chest, I am not an electrician. If they can take it down, they could have put another one up.

We appreciate and value our customers and we will always work with them when we are made aware of a concern about our company. We pride ourselves on our workmanship and products. Our customers have our commitment that we will promptly respond to their needs.

I had my bath tub converted into a shower by Bath Fitter on June 3rd and 4th and I was aware that this was a two day process. After the installation I spoke with the Bath Fitter regional Manager about my concerns and he listened and set up an appointment to come and review the situation. I feel that a two way communication system is the most effective way that differences can be resolved and that Bath Fitter , a reputable company, will do the right thing.

I am retracting my statements on Bathfitters because they have responded to our needs. I wrote in the heat of the moment because it was an exhausting ordeal. The manager is coming to the apartment to try to rectify the errors. I am very pleased with their service.

Bath fitters seems to be a sham! The shower is slippery and a senior citizen can slip off of its cheap seat in the shower. They charged my senior citizen parents, in their 80's, $6200. They did a HOrrible job. First, they sent one jerk of a man, who stayed over 6 hours one day, destroying the bathtub, and their bathroom carpet floor. My oparents have to pay over $300 to replace the floor!! Second, the second day, this guy stayed over ten hours intheir 2 room apartment to finish the installation. It was a nightmare. My parents almost collapsed from his presence in their bathroom. What a disgusting shoddy operation.

The salesman is smooth talking. We already payed him $2000 dollars up front. We owe him another $4200 hundred dollars. He might have to see me in small claims court, in light of what I am reading on line. They also told my parents not to try the shower, because the calking had to dry. YET THEY WANTED $4200 UP FRONT!!!! The jerk contractor finished at 8:45 PM. My senior parents were half asleep, amnd those bastards expected them to pay $4200 for a job that could not be assessed.

At this point, I am not paying them another penny. I actually called to settle the bill, and they have not returned my phone call. I am quite livid at this operation at this point, and would NOT recomend them. Until I resolve this bill and aggravation, I can not reccomend them. If they compensate for the destruction of a tile and the bathroom wall to wall carpet on my parent's floor, worth about $500, I will reconsider. However, the 10 page reviews of problems are making me very wary that my parents will soon be exoeriencing problems with this shoddy construction project.

Does it meet the ADA standards?? The contractor said it did, but who can believe that jerk, whom I tipped $20! Beware of Btahfitters is my warning. To date, no manager has called me to discuss the current situation. I decided to meet them in court, unless they renegotiate a fair price for their shoddy job.

Bath Fitters advertises that they received necessary materials in 6-8 weeks and then it takes them one day to install everything. Ours have become a 5 month headache. We order our new walk in shower. After 8 weeks I left a couple messages requesting an update on the material. I finally got a call back and our bath was scheduled (10 weeks after order). The night before the install we received a call that the bottom pan had been cracked and would have to be reordered. This was going to take a week. I thanked them and then ended up leaving messages for the next 4 weeks.

Finaly got in touch with someone on a Friday who stated that the warehouse forgot to send our floor pan out. They could request it to be fed X'd out, but didn't want to pay for that and it may take another week. I told them to pay the fedX charge or I would cancel the bathroom. They stated I signed a contract and I read the contract piece that they already broke and I had a right to cancel. Low and Behold, that afternoon the piece was in the shop and they called to come out. I was told that due to my job being special they would come out on a Saturday to put it in so we would not have to waste vacation time. But in doing this, they would like to come out during an evening to take out the old shower. On Thursday (going onto the 15th week), they came out and ripped out our shower.

We lived like that until Saturday when we got out next surprise. We received a phone call of a subcontractor to come out and measure our shower to order the shower doors which would take 10-14 days! I got very upset since they did not at anytime tell us that this was not with the shower. The Bath Fitter installer came in and installed the shower. One note, be careful since the materials used are very slick. So now we looked at a shower we could not use for 2 more weeks. Finally the doors came in and installed.

Our first shower was awful since they mixed the hot and cold water up and now have to come back out to fix that. In requesting some kind of a refund, we were offered an extra shower head (not sure what to do with two of them). We finally got $150 back for all this headache and it is still not over. I expected more for a $5,000 install.

This is an addendum to the complaint I filed about BathFitters on May 1, 2008.

When I filed the complaint, BathFitters had already agreed to let us out of our contract, which also included the removal of the shower installation and reimbursement of our $250.00 deposit. Twice, my husband and I asked them if they were going to do anything to help us put our shower back to a useable condition, which it was before the installation, or even perhaps leaving the $625.00 valve since we had already disposed of our original one that they could not use. Twice we were told they were going above and beyond their call of duty and it was against the company policy to give us the valve.

Removal of the shower installation was scheduled for May 7th, 2008. They did come out and remove the shower unit, and they did agree to remove the tiles behind it that were now damaged, which we knew they were going to be. And, on the day of the shower unit removal, I got a call from the branch manager and then the regional manager offering us the valve, but it was only after they found out about the complaint I filed, which they stated it had nothing to do with that, but wanted to know if I would retract my complaint.

Nevertheless, they gave us the valve. But in the meantime, we had received our first statement from the finance company, which BathFitters had already been paid for and should have already refunded the money. I was also told more than once by the branch manager that it took about 2 weeks to process our deposit refund...and that was May 1st. Naturally, BathFitters wasn't very pleased with the fact that I filed a complaint and felt my accusations were very unfair. Nothing I wrote was inaccurate or regretful,and my husband and I were prepared to turn the matter over to ur attorney.

Of cource, we wanted a peaceful resolve to this experience, as did BathFitters. It seemed that in order for us to receive our deposit refund, on good faith,I was asked to write this addendum, to which I agreed to only after the money had been returned to the finance company and we received our refund, which I put in writing to BathFitters that I would do. The money has been returned to the finance company and I deposited the refund check yesterday.

We had a shower stall installed by Bath Fitter in August 2000. The drain is not centered over existing drain. There became a mold problem within the caulking that I could not remove. Bath Fitter came out and recaulked, however, did not have an explanation as to why the mold was appearing.

The mold is back and not removable, it's within the caulking. The floor of the shower has a huge crack and water is leaking underneath. There are huge gaps where the seems are separating around the shower door frame.

My husband and I heard that Bath Fitters was a good company with a good product that's backed up with a Lifetime Warranty. The sales rep that came to our house seemed very knowledgable and articulate and answered our questions with confidence and professionalism.

I was concerned about any fumes or offgasing from adhesives or caulking or cleaning agents they used to prep with. We were told they used an acid wash on the existing tiles to clean any residual soap scum, mildew, etc., had a strong odor, as did the adhesives and caulking, but all would dissipate within a day or two. It lasted 9 days, even with having fans on and windows open, 24/7.

The finished unit did not turn out how it was described to look. The drain looked like something a child try to install and the water did not drain completely from our shower, leaving standing water around the perimeter.

The branch manager was contacted and he came out to our house to assess our complaints and he admitted that the installation was done incorrectly, but wanted us to be happy with the product and have another unit installed the right way OVER the one they already installed. He told us he didn't understand why the fumes lasted so long, that they had never had that complaint before but couldn't guarantee it wouldn't happen again if we allowed them to put another unit in.

Also...we were told the sales rep that came out to our house that we signed the contract with was no longer with the company. When the sales rep initially came out to our house, he made several comments that led us to believe that he had been with the company for a long time, and went to work for Bath Fitters after he had one installed in his house because he believed in the product...but it turned out he was only with the company for a couple of weeks and that would explain why he never returned our calls after someone had to come back out a few days later to remeasure our bathroom.

We were misled on many things about this product and the installation and the branch manager has agreed to let us out of our contract, will reimburse our deposit, and will remove the installation, but leaving our shower in an unusable state. They seemed to want to move forward quickly to install a new unit, but taking their time to remove it and we are having a housefull of out of town company in 6 weeks.

I worked for BathFitter, and was shorted 10 hours of my wages, I,ve called,and faxed documentation of my log time and pay chekcks and my requests for my wages owed have been ignored, some company....

Response to Robert from Burgaw NC (03/06/08)

We are the Bath Fitter location in North Carolina referred to by Robert. We are proud of our team of employees, all of whom have gone through our rigorous background check process and our 6-week training program. It is our policy to hire only licensed plumbers for our plumber positions. We regret that we were unable to offer Robert a position and wish him the best in his continued job search.

The installer arrived as planned but couldn't work out how to drain the pipes so left two times and we had to get a plumber out to show him how to turn on the shower tap to drain the pipe! That put him half a day behind so only half the bath was completed and he had to come back the next day. However, when he came back to finish the tub and the rest of the room, the wrong product had been ordered for the walls, so we had to reschedule for the balance of the bathroom.

One week later, on the scheduled date, the installer never arrived - apparently he had forgotten to file our folder where it was supposed to be filed, and we had to be rescheduled AGAIN.

A few days later, finally, we had our beautiful finished bathroom, completed with new installed vanity and sink. Except that it wasn't so beautiful if you looked closely. The caulking was messing and uneven, the liner on the walls didn't meet up at the joints, and the caulk on the bath wasn't done 100%. Not to mention that the caulking on our newly installed vanity and sink was skimpy to say the least, and the liner had been cut incorrectly for the pipes, so when you looked inside the vanity you could see through to the old tiles!

Oh well, we thought - at least we had a functional bathroom, and vastly improved from before. At least so we thought. Two days later we decided to try out the bathtub - two baths in one morning for our kids - one hour later there were bubbles on our kitchen ceiling directly underneath the bathroom, then drips, and then a couple of gallons of water came through our kitchen ceiling ultimately resulting in a hole 18 x 48 and the destruction of our surrounding wallpaper.

The installer came out and after much running of water and peering through the vast hole in our ceiling, announced cheerily that, yes, he had not sealed the tub properly. He claimed to seal the tub and left, promising to talk to his manager about getting our ceiling fixed.

This is the state of our situation so far and from reading other people's stories, now I'm panicking. When you tread in the tub you can feel it give way in certain spots, even though our contract claims that the Bath Fitter liner is an exact mold of the existing tub - it obviously isn't. What else is going to happen? How bad is this going to get?

Our kitchen ceiling was destroyed (18 x 48 had to be taken down. The wood is soaked through and the plaster came down. Our wallpaper on the walls came down. We already paid a handyman to help us clean up the mess as it happened, and now we are going to have to pay someone to come and fix this HUGE gaping hole in our kitchen. We don't trust Bath Fitter to do it right, and what if this happens again? In addition, the work they did in the bathroom is messy and shoddy - it is an embarrassment to show people, and since we are trying to sell our house, this is a major problem for us. We have no money left because this was a major renovation for us. We just don't know what to do.

Bathfitter took out the tub and replaced it with a walk in shower for my mother back in March of 2008. We had several quotes for the job and Bathfitter (Wayne Allen) was about $1000.00 cheaper than any quote we had. We bought the job from Bathfitter. We are VERY HAPPY with the job Bathfitter performed.

The new shower is perfect and helped my mom so very much. The install, product, and quality was exactly like Wayne (Estimater) described. We are very thrilled with the finished product and would recommend Bathfitter and Wayne Allen to anyone seeking a bath remodel.

We actually saved money over other quotations and feel we received a superior product. The install took only one day and saved me money in that regard as well. I highly recommend Bathfitter and their Estimator, Wayne A (very honest and upfront) to anyone. GREAT JOB!

In early December Bathfitter installed a tub and walls, new hardware, faucet, drain, etc. The 2nd week, when my wife started to take a bath, water started leaking through my living room ceiling.

A week later a tech came out and said the end cap was never caulked and that should take care of it. It didn't do the job and now we have water spots on our ceiling. Last week another guy came out for about 5 minutes. He caulked the drain and re-caulked the endcap, and said to wait 24 hours before a shower.

We waited more than a day, but it started leaking when we showered and this time it was worse. I left two nasty messages and this week they will try to figure out what they did wrong.

First of all, there about 170 individually owned franchises throughout USA & Canada. So please don't judge all of us or every job by a hand full of complaints. There are hundreds of thousands of satisfied customers that aren't complaining. I have many letters from very satisfied customers.

Deborah's contract was signed on October 30, 2007. Due to our heavy work load, it was not installed until Jan. 25, 2007. Our normal time from signing to installing is 4 to 8 weeks.

It states on the back of the contract (she initialed the front that she read the back)that it is not guaranted to be done in that time frame. Unfortunately, there were some issues that interfered with the previously scheduled dates.

I received a call on a Saturday morning from our central answering service about a leak at this job site.

I called Deborah & she told me that her toilet was leaking. I said that we didn't do any work on her toilet. She insisted it was our fault. I agreed to send a service tech there, but explained that there could be a charge for him coming there if it had nothing to do with our work, because I would have to pay him for his time.

I went one step further & went with the technician. Upon arriving, we discovered that the float that controls the water level was stuck. The tank was filling up with water & flowing out of the hole where the handle fastened to the tank. The mechanism kept sticking whenever the toilet was flushed. I told her it needed replacing. I said I wouldn't charge her the $75.00 for coming out, even though I had to pay my guy. She kept insisting that we were responsible for this problem, even though we did no work on her toilet. We definitely were not.

As for the shower curtain rod, that we buy in quantity as a give away. It fits up to 60 width. She had an over size wall area. If I had been made aware at the time, I would have gone out & bought one for her that fit. Our ultimate goal is to keep our customers happy. Unfortunately, sometimes things happen that have an adverse effect on our efforts. These are the times that people mostly hear about, not the thousands of happy ones.

If my location does your job & you have a problem, let me know. I stand behind my work. A happy customer is my best advertizer!

After much time spent trying for this job I would in no way take a job with this outfit, nor will I take any work with the customers that I already have, trying to correct problems caused by these people. they plainly do not have employees, with years of experience..especially after reading consumer problems caused by this co.

Bath Fitter's first priority is customer service. Any customer who needs service should contact me directly at the corporate office so that we can address any of your concerns. Thank you. Customer Service Manager Bath Fitter.

Shoddyy work. The acrylic "gives" where the foam wasn't placed over existing tile. It leaks into kitchen leaving stain marks on 1st floor. The mirror corroded where glue was applied. Caulking is messy. It looks like the quick fix that should have never happened.

I had a bathtub liner and wall done by bath fitters. I was told by mr. stafford that he had to move my faucet in the tub to do this. I did not want to move it, but he said he could not put the liner in the way the faucet was. I asked if the persons doing the job were qualified to do plumbing and he said it would be no problem. I said are you sure because I cannot afford to spend another penny, the job cost me $3550. I had to sell bonds to do this job cause I am a senior citizen on a fixed income.

When the guy who did the job left, I asked him to try the faucet and for me and make sure everything was ok, he told me that he could not run the water at this time because the glue behind the tub had to dry first. I also asked him if he was a plumber also and he said no. Well of course when I tried it 24 hrs later, the shower faucets were leaking and would not stop, they were working perfect before they touched it. I called terry and the office several times. Terry came over and like he did with others told me the same old story, the house is old, the faucets are old, they cannot do anything about it. He told me I had to call a plumber to have it fixed. I told him that this was his responsibility, the faucet worked just fine before they touched it. Like I said, I cannot afford to call a plumber at this time. Why do they even touch plumbing if they are not qualified to do so? I have not heard from anyone so far, I left another message on their answering machine at the office. It looks fine on the outside but don't look behind it. They are not a reputable business, so buyer beware.

Beware all independent women who own your own home. Bath Fitter will take an hour of your time utilizing slimy hard sell approaches wrapped in a coupon waving soft sell environment. "Oh, I'm sorry - your husband must be here for this presentation." My husband is not the one making the final decision about this remodel. It doesn't matter. They said, "Technically I cannot give this estimate unless I have both homeowners here." I said, Great since I am the ONLY homeowner. This is MY house & MY name is the only one on the mortgage. They said, Sorry, I could really get in trouble for this. When will your husband be home? I said, Listen - If I decide to go with Bath Fitter then you will be getting a check from ME. My name will be the only one on the check. Not my husband's.

Please let me note that I am a well established, professional 35 yr old who is on her 3rd home. I'm also a business owner of 10 years who is from New York City. Somehow my newly married status (of 6mo) suddenly makes me a baffling idiot! I didn't realize that I would be teleported back to the 1950's! Beware that if you have a coupon - it is only good if you agree to use their services ON THE SPOT. They may even offer you another discount if they can plant a sign in your yard. AGAIN- only if you SIGN ON THE SPOT.

As soon as I told the sales woman that I would NOT be making any final decision today - her demeanor completely changed. Sales lady went from happy, lovely & personable to pit bull salesman selling snake oil. If Bath Fitter is such a great product then why do they have to pressure the heck out of you to buy? The bath/tub replacement was 6k. Last time I checked this is a decent sum of money. Who hands over a check like that without considering options & getting other price estimates? Awful, awful & frustrating experience for this female homeowner.

In November of 2006, I contracted to have a tub removed and a full-length enclosed shower installed. Included would be two shelves, a shower head and a hand held shower head. I agreed to the work after being assured by both sales reps that all the work carried a lifetime warranty. They proceeded to inform my wife and me that as long as we owned the house, the work was under warranty. The installer, Chris, did a satisfactory job.

In August of 2007, the bracket for the hand held shower came loose, and I called Bath Fitter and spoke with Mark. He said he would send someone to check it out. The installer who came to the house said that this happens frequently with this particular bracket. He said he would explain to Mark exactly what the problem was. Mark called the next day and proceeded to inform me that Bath Fitter was not responsible and that I would have to contact Moen (the manufacturer) and get a replacement part. I questioned Bath Fitters lifetime warranty and was informed that my wife and I must have misunderstood the sales reps. Bath Fitter is responsible for the acrylic products only, not the plumbing, the installation or the hardware used. The total job cost $7000, maybe $3000 of which was acrylic. As of today the shelf is about to fall off from the wall of the shower.

My unpleasant experience with Bath Fitters (NJ) is not nearly as severe as the troubles others have reported. Still, my experiences with them have been sub-par. Difficulty in scheduling: I signed my contract in October 2007. They could not schedule an installation until January 2008. I purposely arranged to stay home from work on the day of the installation. That morning, BF called and canceled, as the worker did not come in. I rescheduled for the following week. About ten minutes after the installation person arrived at my home, he received a phone call from BF and had to attend to some other responsibility - and left my house. Another day that I took off work, yet no bathtub. Finally, in late January, the installation team finally came and installed my tub. They did a seemingly fine job, other than the curtain rod is the wrong size.

Lack of response to flooding: Shortly after the workers left my home, I noticed my bathroom toilet leaking. It has not leaked once in the past six years, so this must be related to the BF work. I have called BF four times already, and have not received one call back. If they had a dram of skill in the area of customer service, they would have called pack ASAP and deployed a plumber to my home. I am waiting to hear back, while pots catching water are sitting on my bathroom floor's sopping tile.

Although my complaints do not warrant a BBB investigation, it speaks to the poor level of customer service and ineffective operations at Bath Fitters. Tubs installed in a day? Perhaps their new ad campaign should say: "Tubs installed within 3 months, if we get around to it. And, have towels and a mop ready to clean up after us."

The purpose of this letter is reaffirm my dissatisfaction with the service Bath Fitter has provided to my family. We followed every step to ensure that we were making the correct decision regarding installing a Bath Fitter tub liner to our bathroom. Terry Strafford, Factory Representative, came to our apartment on December 11, 2007 to educate us on the process and procedures for installing a tub liner in our bathroom. He followed the sales pitch very closely but FAILED to alert us to the problems that could possibly occur during installation i.e. faulty installation, messy uneven caulking.

On January 9, 2008, Bath Fitter installed a bathtub and through the negligence of the installer, the drain pipe was broken causing significant damage and resulted in my having to hire a plumber to fix the damage. Upon entry to our apartment the installer immediately addressed his concern about being able to install the tub. My husband was told that the shelving units in the tub would need to be BROKEN in order to place the tub liner in the tub. I immediately called Terry Strafford to voice my concern. He called the installer to correct the problem. After prepping the tub and installing the liner, we learned that the drain pipe was broken. The installer packed his tools and left the premises (leaving a mess behind). Terry Stafford began to spin a web of lies to me. He insisted that the installer did not speak to him until after the tub had successfully been installed. He also insisted that he properly informed us about the possibility of drain pipe breakage. When Terry was in our home he did tell us that the pipe could break, BUT he also told us it is an easy fix and nothing to worry about, 1 in 30 chance of happening. He claimed the installer has a conversation with the building Superintendent confirming that the damage was due to old pipes. My husband, Leo, was present during all conversations and this was never discussed. It is obvious that he is not properly educated to answer questions regarding this possibility. He recanted his sales pitch and tried to sell me the idea of this happening because it is an old building. To the best of my knowledge, Bath Fitters are never installed on a NEW tub in a NEW Building. They are installed over tubs that are in old buildings.

We have lost a day of pay from having to stay home to wait for a plumber, we were forced to remove tile that was brand new to allow access to the pipe, we had to hire a professional to re-tile the floor and reconnect our sink and vanity. An installer was supposed to be sent to our apartment after the plumber fixed the pipe to reconnect the drain. At 4pm I was told that he would be there in an hour. 3 hours later and I was left with nothing to do but ask the plumber to reconnect the drain. The facts don't lie. The installer was not trained properly which caused the break in the pipe. Upon entering our apartment, he did not know how to install the tub with out breaking the ceramic shelving that is currently in the shower. Terry Strafford, Factory Representative, was called to remedy the solution. He offered guidance to the installer. Guidance that he later tried to tell us was never given. The job was messy, and unprofessional and we are not satisfied.

They never sealed the tub the correct way. I had a leak that totally ruined my laundry shoot and the downstairs bathroom ceiling. Bath Fitters are only repairing half of it and leaving me with the rest to repair. The workmanship is horrible, leaving me with a hole in the wall because they refuse to fix the laundry shoot. I am a single parent trying to better my home, and now I am stuck with numerous repairs and still paying for this product. I need help!

Wall damage: from the second floor to the basement. Ceiling: instead of doing the whole thing, it's half done and nothing painted. The money involved to repair it myself will be costly. And I owe $1900.00 on the tub. What a joke.

A couple of years ago we purchased an entire bathroom from Bath Fitters. I had a problem after one year where water was getting in between the original tub and the enclosure. The tub was like walking on a wet sponge. After a number of phone calls and a number of missed appointments, they finally came out and took the water out of the center of the two tubs. Now, a few months later, I am having the same problem.

I told Bath Fitters, before I purchased the enclosure, that I had a mold problem in that bathroom. They promised me that with their product I would never have to worry about that again. Well, after water getting between the two tubs I am seriously worried.

I wish I could rip out the whole thing.

They contracted to do a job in 24hrs. They left me without a shower door for months and I receive a phone saying we noticed a folder with an incomplete job. They delayed other busy contracters in completing their work and cost me time off from work. Still unable to reschedule with the other contractors for this small job. My apartment was supposed to be sold and the delays cost me my asking price.

I had a bathfitter liner and tub installed on 10/23/2007, and the job has yet to be completed along with many other problems. First, the measurements that were taken of my original tub were incorrect; therefore, the tub that was forcably installed does not fit well. There were air pockets in between the new tub and the original, and now those pockets have filled up with water which gives the floor of my tub/ shower a spongy feel.

Secondly the end cap was not placed on my tub, so I have a hole at the end in which the original tub can be seen. Thirdly, right below my bathtub is my kitchen and now I have started to notice that when the tub is being used water leaks down into my kitchen.

I have called numerous times to confirm a date for someone to come a fix these problems. However, when I am given a date for repair, no one arrives, nor do they call to explain. I have been strung along since October. My parents had a Bathfitter installed when the company first came out, and their bathroom looked nice with no problems, so I thought I would try it for my only bathroom. It is obvious from my experience and reading the negative experiences of others that the company has gone downhill.

In Sept 2007 notified Bath Fitter of water between the layers of my tub. I was told to wait till water reaches the drain. I notified them in October that the water was leaking into cellar. A tech came out to repair the problem but did not have a shop vac or other tools to repair it. The tech damaged the liner by prying the liner from tub.

We keep chalking the tub but the chalking never seems to set. My sub flooring is damaged and my cellar ceiling has falling down.

I am writing this on behalf of my mother-in law. In Jan/Feb 2007 she had Bath Fitters install a new liner in her bath tub because she did not want to replace the tile to install a new tub. This is the second bathroom used by her mother (who is 90yrs old) and a guest. In November 2007, it was noted that water was collecting in between layers creating an unsafe surface for my mother to be standing on, very spongy. We notified Bath Fitters of the issue and they sent a person out to extract and restick the liner. In trying to remove the liner several of the tiles and a portion of the wall was broken. He then stopped work and contacted his supervisor. We were informed that Tim would be out in a few days to speak with us. Tim showed up on Nov 14th and informed us that to repair this with his materials and suggested that the shower valve be replaced and also that shower grab bars and soap dish would cost $ 2,210.00. He was not willing to bear the entire cost and would split the cost with her. This was written up on an formal estimate. The price for a new shower valve was $500.00, shower grab bars (2) for $180.00, wall cover $1,200.00, window trim $250.00, and double shelf for shower $80.00. The point of putting the liner in was to save the tile, since this is no longer a good reason, there is no reason to keep the bath tub. She no longer needs the liner. We have requested a refund for the liner and cost for repairing the wall, and putting up new tile. I sent an email requesting a refund of $2,700.00, Again, she no longer needs the liner to save the tile. The liner was $1,300.00, proper repair of the wall $600.00 and new tile $600.00. The fact that he would even suggest that she pay anything concerns me with regards to other retired seniors that may not understand what options they have.

I took the opportunity to research the repair by other contractors, and replacement cost againest Bathfitter's costs. To repair the wall properly the labor is $450-$600, plus tile for $600 for a suitable replacement. This is the price for Bathfitters walls alone, with no extra cost for the window. I found direct replacement shower valves for $70.00, shower grab bars for less than $25.00. To replace the bath tub, since the tile will have to be removed and to repair the wall will cost $1,400.00, The liner cost $1,300.00. Tim has called and informed me that they will repair the wall with tile, and restick the liner. The fact that he tried to have my mother in law pay for anything, and the fact that he was gouging his prices gives me no comfort in his offer. It is not our fault that the liner was not installed correctly and ruined the tile. Now the tile is ruined, and the walls must be repaired. So she wants to install a new tub. I have a copy of the estimate, and the email requesting refund.

Their one day service has turned into almost three months, and the job is still not completed.

We had a tub installed that does not have the proper end cap. They promised to call numerous times for a completion date but have not done so. We made several trips to their office and spoke to the salesman and manager .

We paid for the job that was never completed.

I believe I have been overcharged for the work I want done to my bathroom. Everyone I have talked to that used Bath Fitter told me that the price that was quoted to them was much less than my quote and my bathroom is extra small. I have paid $4,600 already to Bath Fitter and an additional payment is needed when they finish the work. They haven't even started yet. I need help on finding out if I'm being overchanged. I am a senior citizen who lives by myself and want to know before they come in to do the work.

I am a former employee. I am writing this not out of bitterness, I actually left on good terms. The hours were great and so were the benefits. I managed a branch office in the mid-west region, but was not considered to be a branch manager. I gave over a year in good faith and service to this company and have an excellent, educated and informed perspective on Bath Fitter as a company. It is surprisingly and unfortunately negative.

All employees, including installers and office staff are grossly underpaid with expectations from management to take on extreme work loads. I was the unofficial manager of the office, even recognized in those terms by the branch manager, but was not rewarded in any manner for my skills or services. (Customers would call and ask for me, 'the manager' by name!). Installers are paid a measly 7.8% commission rate on installations, which usually average around $1,000.00 but keep them working on the job until around 7-9 pm. You do the math.

It was common for the local branches to hold Help Wanted Open Houses that are advertised in the newspaper every 2-3 months, in which they hire off-the-street installers and salesmen. The reason behind hiring people with little to no experience is so that Bath Fitter can train them with Bath Fitter's guidelines... A recipe for disaster.

Not only is the turnover rate absolutely outrageous but installers are only required to complete 6-8 weeks of training - only 3-4 of which are used in a hands-on training facility! When our location was desperate for installers, our branch manager approved new hire installers to work after only completing the written course training portion of 4 weeks. Desperate times call for treading a thin legal line, apparently. When questioned by me and other staff regarding the decision to allow this the branch manager responded by saying 'who's going to know besides us?'

The people who knew ended up being the angry, disatisfied customers who's bathrooms were left in damaged, leaking, shoddy condition for WEEKS waiting for resolutions. Sometimes these were customers only bathrooms with children or grandparents residing in the home. The manager would instruct me to handle all complaint calls and 'use my best judgement' to resolve them. I dealt with a laundry list of complaints on a daily basis and it only kept growing as I made my exit from this company.

Just so you have an idea, I can recall installers breaking 50 year old porcelain antique bathroom floor tiles and our company never reimbursing, replacing, or repairing them because they were 'too old.' (So what? Does that mean these customers are not entitled to compensation?) That complaint still had not been resolved by the time I left the company.

It's an everyday occurence to have a liner installed crookedly. Of course it is usually the 'fault of the homeowners floor tiles for not being straight.' Yes, that unfortunate excuse was actually given. Never the fault of poor craftsmanship - OR Bath Fitter. This, not to mention the terrible caulking jobs with large gaps, leaking walls, liners with bubbles behind them...these bubbles must be due to the fact that the walls are not perfectly level, right? Laughable.

There was an ongoing issue with a customers home in which the plumber that BATH FITTER provides (not one the consumer choses) actually broke a water pipe behind a wall and did not say anything and just left it that way. A few hours after the installer completed the job, the homeowner's kitchen ceiling light directly below this bathroom was flooding with water and his entire kitchen ceiling needed repair. This went on for WEEKS and WEEKS with Bath Fitter trying to escape responsibility. 'Oh, it's the plumber's fault, not ours...' The branch manager finally agreed to send out an installer to repair the drywall and ceiling of his kitchen - an 18 year old, fresh out of high school, green handed kid with NO experience in the realm of home repair.

Branches rarely made good on promises to compensate customers for bills they incurred from repairing damages our company made to their property - like the steam cleaning bill from blood on white carpet and not removing shoes leaving scuffed and scratched floor tile despite being 'required' to lay down a drop cloth.

Some customers file complaints with the BBB (Better Business Bureau) and as soon as Bath Fitter hears of these complaints they are immediately addressed and the situations rectified. Most of the time Bath Fitter attempts to settle issues before complaints are filed, but that only strings trusting consumers along for a waiting period of up to months before the office makes good on their promises.

The salesmen, or 'estimators,' are paid only an 8% commission rate on sales. The are not given an hourly rate and usually have around 6-9 calls a week. Of those calls, approximately 30% will sell. Most of the salesmen estimate on a part time basis because of this and therefore it is not their primary means of income. They are instructed by every level of management to make each sale a high pressure sale wrapped in a low pressure atmosphere. They are told to hike the price to an outrageous level and then charm the price down. For example: 'Well, Mrs. Mathers, this package is normally around $7,000 (completely made up) but if you decide to purchase your liner system from me tonight I can lower the price to about $3,000.' Most estimators that I've met could care less about Bath Fitter as a company and even less about their 8% commission rate. There are absolutely no incentives for salesmen, excuse me, 'Estimators' to go out and make sales.

If you haven't picked up the trend yet, my main point is that a company's only as successful as the management and employees it hires. And from my experience Bath Fitter fails in both aspects. That's why I left. I wanted no more ties with a company of this negligence. They have unhappy employees and hidden, cowardly management. I have spoken with many Bath Fitter employees who complain of the very same things I've written here, which is so unfortunate because this company has the potential to be more lucrative and successful than it is. I'm shocked that they have been in business this long.

Of course there are those 'couple thousand satisfied' customers that they keep telling me about...hmm. From my experience these customers are satisfied - only after Bath Fitter takes responsibility for their managerial and costly in-home blunders. Do you have the time, money and patience to do business with a company like this? You'd be better off doing the project yourself. Bath Fitter is a total scam.

I was working with the estimator and decided to go ahead with the installation of a new tub, wall and ceiling. The downpayment was $850.00. However I wished to wait 6 or so weeks before having the work done in my home. She asked me for a small deposit to hold the date. SO on 8/16/07 I signed the contract and gave her $250.00 to hold the date of 9/25/07. She assured me products do not get ordered until the full deposit is paid. I called the estimator on 8/28/07 (7 business days after I gave her my check) to ask for my deposit back and that I had to cancel the installation for an undetermined time due to unforeseen circumstances that had occured.

SInce I had only paid a small deposit to hold the date, I did not think that would be a problem. She said she had to talk to admin. Two days later she called to say they had ordered my tub and I could not get my deposit back. I demanded to talk to the owner. Sue Leonard called me back the next day. She said my tub was ordered weeks ago, which was not possible since they only had my check for 7 business days. I explained the small deposit to hold the date only, but she did not want to hear that. I asked for the purchase order and date it was ordered and delivered. She refused to give me that. Had the estimator not asked for the small deposit to hold the date, I would not have given her a deposit or signed the contract until the first week of September, and would have avoided all this.

I was mislead by the estimator regarding this small deposit and I requested my deposit back from Ms Leonard. She was rude and not willing to discuss the situation or negotiate returning some of my money. I am a single person and that $250.00 is alot of money to me.

The company responds:

In order to maintain our customer's good will, we returned her $250 deposit to her on September 29, 2007.

We believe that there was an unfortunate misunderstanding between Ms. L and our staff. While we will occasionally take a less than full deposit to reserve an installation date and give our customers time to move funds around to complete the payment of a full deposit, our contract clearly states that it may be cancelled only within three days of signing. Ms. L signed the back of her contract that carries the Terms and Conditions of the sale of which #1 is the cancellation clause. However, Ms. Loper didn't inform us that she wished to cancel until 10 days after signing. By that time, we considered the job sold and her custom-made goods had been ordered.

Because the matter was not clear to Ms. Loper, we decided to refund her deposit and we trust that this has brought the matter to a satisfactory close.

Where does one turn- Better Business?

On 9/28/05 Bath Fitter installed material over my existing main shower area located above my kitchen. On 11/22/05, I reported to them that the shower drain was leaking through my kitchen ceiling. They sent a repariman on 11/23/05 who patched the drain. On 1/3/06 I reported that the drain was again leaking through the kitchen ceiling. On 1/4/06 a Bath Fitter repairman came & again patched the drain. He also told us not to use the shower for 24 hours. On 1/9/06 I used the shower for the first time since the 2nd repair & I noticed that the shower basin was filling up with water & it was not draining properly. I immediately proceeded down to my kitchen to find water leaking from the ceiling & the light fixture.

On 1/11/06 Dave (Asst Mgr from Bath Fitter) came to my home and told my wife that the shower basin had to be removed, drain repaired, kitchen ceiling replaced & possibly the flouresant ceiling fixture which also may have water damage. He also stated that he would call my wife later in the day to set the date & time repairs were to be made. He did not call therfore I went to their store on 1/12/06. I was told that Dave had an emergency & was referred to Antoine. I explained what Dave had said & I told Antoine that I did not want anymore patchwork. He advised me that he will come to my home with a repairman at 8:30 am on 1/13/06 to review the problem.

I also told him that because the shower basin was raised to accommodate the shower doors they also installed, the material appears to be disintregrating under the basin & going down the drain causing it to clog. It also clogged the bathroom sink therefore neither the shower or sink is useable.

The initial cost was $4,000.00 charged by Bath Fitter but now after being repaired twice, I have a ruined kitchen ceiling, possibly ruined kitchen light fixture & extreme inconvenience not having a usable main shower & bathroom sink.

We had bathfitters franchise Bath Solutions LLC remodel our tub+shower. They did a great job -- nice tempered glass, fameless shower doors. On 01-15-2003 after we all had taken showers my wife was brushing her hair at the sink when she heard a cracking noise. She turned to find the shower door spontaneously shattering and spraying broken glass everywhere. She threw her hands over her face and ran out of the bathroom. She only received minor defense lacerations on her hands.