Basco Shower Doors

During a 500 room upgrade and renovation project at a major local hotel, the frameless sliding Basco 4500 door was specified. Over the course of approximately 3 months, nearly 10% of these doors shattered at various times. Some during installation, some during post-installation operation, and some simply when being cleaned. One person has already suffered serious enough injuries to be treated at a hospital.

The hotel client is rightfully requiring that all these doors be replaced before a guest gets seriously hurt. To date, Basco is claiming there is nothing wrong with the doors and is offering literally no help in resolving the situation. Unless you consider pointing fingers at everyone involved except themselves. Help.

My husband was showering, the Basco Shower door imploded. I heard this big loud bang and went into the bathroom to check on him. He was standing there with bleeding hands and feet covered in glass. For no reason what so ever it blew up. The entire bathroom was covered with glass. Very traumatizing! Glass everywhere! Cuts on hands and feet. Basco said they would replace the door, but I am afraid to use glass again. Door cost 1400.

Last night, both my husband and I showered and went to bed an hour later. This morning, when I awoke, I found the bathroom floor covered with glass. One of the shower doors had shattered. I called the Basco representative, who said this happens on rare occasions and that they would replace the door.

We asked that they replace both doors and the representative said he would look into doing that, needing to consult with his supervisor. We decided to look online to see if this had happened to others. Fortunately, no one was injured but we are apprehensive about installing new doors.

There appears to be a serious manufacturing default with this glass or in the design application of the hardware.