Asko Appliances

My Asko is not even 6 years old and I have been told by my repair men that I need to replace the control board at a cost of $400. I thought this was a top of the line but this is not the first repair on this dishwasher. My last GE dishwasher lasted 15 years with no problems. The only thing high on this high-end product is the price.

I bought what I thought was supposed to be a top of the line dishwasher. It cleans sometimes. The glasses come out dirtier than they went in. Food sticks on the dishes, etc. Asko does not care about the client. The water is not hot enough. The pipe is the problem, they always find a reason to blame the client instead of the product. I had a 15 year old dishwasher and then a Maytag that lasted many years without a problem. I will never buy another Asko item.

My top and bottom racks in my Asko dishwasher are rusting and the pegs are breaking off. It is 7-1/2 years old and was supposed to be a top of the line dishwasher. It will cost $300 to replace the racks! My GE dishwasher in my old house was still there when I sold the house 17 years later, without repairs to the DW. Currently, there is an ad from my local dealer offering an $849 Bosch dishwasher for $499. Why would I ever replace the Asko racks when I can get the new Bosch? Why would I even consider buying or recommending an Asko to anyone if Asko doesn't stand behind their product? What is this company thinking? As a business owner, I understand the importance of customer satisfaction and word of mouth advertising.

This is my 6th Asko washer since our original purchase. Thank goodness we have an awesome additional insurance. After last replacement, Asko offered us 3 days to give us $400.00 to get rid of us for our $1500.00 machine, which we refused. Yes, they replaced the machines that many times. But why did these machines not hold up? Shouldn't they be required to continue coverage? We should still have 4 years on the recent Asko washer. We have no company backup. The service for the additional warranty is covering for another 6 months. The bearing is going now. Every time I need service, I'm without a machine for a month. I'm really frustrated with Asko's material.

I bought a package washing machine and dryer with the ironing board included. I bought it from Retravision who told us that it was a new model, so we bought it after the sales person said that Asko is very reliable and we wouldn't have any problems. It was only a month in and already the washing machine was playing up; we put up with the problem for a couple of months but became unbearable. Now, the dryer isn't spinning and one problem after the next. We then find out from the service people that the units we bought were actually four years old stock; not what we were told when we purchased them.

I would love for someone from Asko Management to rectify this problem, so we have machines that actually work.

After only two years of minimal use, our Asko dishwasher is no longer functional. It has stopped pumping water. I've learned that it is a common problem that the pump stops working. It was supposed to be an expensive, "high-end" machine and we paid a great deal for what we thought was a well-made dishwasher. In comparison, we have previously purchased a Bosch dishwasher for the same price and after 15 years, it is still working perfectly.

Two weeks ago, we ordered a small part for our Asko dishwasher. We were told it would be in our home in NJ in 4 business days, which would have the part to us on Friday. The price to ship the small part was $18! Why? Because Asko claims to have a special deal with UPS. On Friday, the part did not arrive. We called but the parts department was already closed - an hour earlier than its posted hours.

On Monday, no part came. We called again. They stated that the part would be with us no later than Tuesday, end of the day. Can we get a tracking number? "No," Asko responded, "We don't give out that information." Tuesday comes and goes. Wednesday, still no part came. Thursday morning, we called again. They put me on hold to contact UPS and discovered that the part went to New Mexico. At this point, my dishwasher has been broken for weeks. Their response was, "Sorry for your frustration." I state that the mistake was made on their part and that I want the part shipped overnight.

At $18 for shipping, it's ridiculous not to have the part in two days! They could have shipped it through priority mail and given better service for a fraction of the cost. Their response was, "Asko will let UPS know that that is what you'd like." I stated back, "No, I wanted Asko to direct them to ship the part overnight or ship a new part directly from the warehouse overnight. This was their mistake." Again, their response was that they contacted UPS in New Mexico and had let them know that we want the part overnight. At this point, I asked to speak to a supervisor, the person said, "She isn't here, but I'll take your number and she'll call you back." I received no phone call.

This isn't the first experience I've had with Asko. It will be the last. I wouldn't recommend them at all. Their level of customer care is horrible.

I bought the Asko 3251 model dishwasher when I had my house built. I've had to make more service calls on it than the $200 Kenmore dishwasher in my very first home.

There have been constant problems with water not draining, water leaking under the machine, main board failure. The latest problem is the need to replace the diverter value. When I called Asko to complain about the large number of problems, they simply acted as if it wasn't their problem. No offer to help in any way.

I have a washer (W6903) and the control panel stopped working properly. I called ASKO back in April to have it fixed. That started a series of frustrating events that has me here today in August, with my machine still not working. They had me set an appointment with a local repair service (American Home Products - Los Angeles). They came out and confirmed that the panel needed to be replaced and then tried to extract non-warranty payments for knobs. I complained and they backed off from that, but said they may need to replace knobs when they replaced the panel but that would be on them. They finally go the part, replaced it and then broke the knob.

Do you think they had the knob in question? No. Then they told me it was on back order and I had to wait more than a month before they go the part. Once they got the part, they scheduled an appointment and just didn't show up. They did not call to reschedule or apologize for not showing up. I have since been going around in circles with ASKO to have them set up a new company. ASKO's repair service has to be the worst I've ever encountered.

I have had an Asko dishwasher for nine years. It has had several needed repairs and now appears to be at the end of its life. Water collects under the floor of the appliances and causes error messages and a pump that won't shut off. Nobody in my area (St. Paul, MN) can fix this. Asko help line requires long waits. There is a quick fix; taking the bottom panel off and drying out the underneath parts, but the problem comes right back during the next wash. I cautioned anyone about buying an Asko dishwasher.

On Saturday, 11/27/2010, my Asko dishwasher model **** caught fire. The pc board was damaged. I contacted Asko and I was told to get a technician to inspect and photo damage. The technician did that and forwarded results to Asko. The parts are no longer available and Asko refuses to replace the unit. The dishwasher is included in CPSC recall number ****. Do I have any recourse?

Every three to four months, my washer goes on the blink. My dryer takes over an hour to dry a simple load. I will sell this washer and dryer for $450

We bought a dishwasher in 2004. It has given us numerous problems. Every time we order a new part, it takes about 2 months to get it. Right now we are waiting for a part that is on back order.

We were never even told it was on back order until we made numerous phone calls to our service provider (Jimmy's range) inquiring about the part. The machine has been broken for about a month and a half. I feel that for the amount of money we paid ($900 in 2004). Ask should have better service and repair.

We are now giving up and purchasing a new dishwasher. This problem has occured too many times. We actually had to shut off the circuit breaker to the dishwasher because of the constant grinding noise. We could not even shut off the appliance any other way.

I have an Asko washing machine purchased inMmarch 2007. In May 2010, the washer shut down in the middle of a white cycle on the highest water temperature. It lost all power and we couldn't even get the door open to get the clothes out. The machine was just two months out of warranty, so Asko covered the parts and labor with one-time "concession" for an out-of-warranty repair. Now, three months later, the washer has done the same thing. It overheated and shut down in the middle of a white cycle.

The repair technician diagnosed the problem as a faulty heating element this time. He indicated that he thought that the heating element was probably the problem in May but hadn't been diagnosed correctly. I have been on the phone with Asko every morning for the past week, trying to get them to, at a minimum, cover the cost of the heating element as an additional part in their one-time, out-of-warranty "concession" since I have an appliance technician telling me that it was probably misdiagnosed in May.

They were completely unyielding, so at this point, six months out of warranty, I have close to $500 costs in service calls, parts and labor on a three-year old "high-end" fancy washing machine. I do not recommend Asko appliances. They're expensive to begin with, and I'm afraid that they will continue to be expensive to maintain given my experience so far. Their customer service representatives have limited ability to problem solve and everything has to go through "management."

When I got a manager on the phone, she was worse than the phone reps. She said to me twice, "You know, I'm sorry but warranties don't last forever." It was very patronizing and insulting. I was trying to be reasonable and ask Asko to meet me half way by splitting the cost of the heating element or picking up some of the labor cost. She was absolutely unyielding and had no interest in improving the customer experience. Very frustrating. Buyer beware, the Asko customer service model is seriously flawed.

The D 5233 dishwasher was bought from the Great Doors of Houston, Texas around the first of December. The cost for this machine was a lot more than the other brands because it was supposed to be so great. This machine came with a big blue mark on the door and it would not come off, so they sent a new door and a company nearby came and put it on. The machine has not worked right. It filled up with water and would not pump it out ;the technician said that it was probably the pump, so we got a authorization number. The man was supposed to work on it and got it running. But now water won't come in the machine.

So they are telling me that it was working and it's fixed. The lady that I spoke to said that they had fixed the machine and my question to her was, "Then why wouldn't the water come in the machine?" She told me to try to reset the machine. So we did and it did not work. There is no one in our area to service this machine. So she said that the supervisor would call me back but I have already heard that. What is wrong with this company? They suck.

I purchased an Asko dishwasher model D3122 and it stopped working with water pooling in bottom. I called Asko and followed their instructions to clean out the bottom and run again, which still did not work. I was given names of service people to call to come and fix the machine (long distance calls also at my expense). No one will service Asko products.

I have spent four months calling all over Ontario, Montreal and Ohio and still my dishwasher is not fixed. I get told that supervisors will call back and none of them did. They sent out a part to a service dealer after four months of no action only to send the wrong part. I have had to take days off work to have people come to my home to look at the machine and determine the problem and then again on the day, they came with the wrong part.

I have had to make long distance phone calls to fix a product that as a consumer, I should not have to do.

After four months, I am still sitting with no dishwasher and out of $600. I intend to inform as many as possible through all means available i.e., media that buyers beware and stay away from any and all Asko products.

I now have Asko washer and Dryer appliances that have stopped working about two years after I bought them. And these were the top models of the line. I got the washer motor replaced once by Asko and I had to buy another later on. The tub vibrated terribly when it worked. I also replaced the electronics control. It still did not work properly. The dryer is just as bad. I gave up and bought Kenmore. I do not recommend Asko appliances. They are a lot of hype. I spent over $600.00 to get these monstrosities to work to no avail.

We purchased our Asko model #D3450 dishwasher December of 2004. It ran up until late summer 2009. We called Asko and they said we needed to remove the face plate at the bottom front of the dishwasher, and to sponge out any water that may be in the pan. We did it took hours to do. I called Asko back and they gave me numbers to about 3 Asko repair dealers in Minnesota. We live out in the country but not to far out, just enough for one repair dealer to charge us about $200.00 just for the mileage to come out. Not going to happen. After doing dishes by hand for about 2-3 months we finally took it in to a repair shop a little bit closer to home but not much.

The problem is a error code F4 an overfill problem supposingly. The repair man said that there was a cut in the line and it was dripping onto the motor. They replaced the line and replaced the motor, and we brought it back home. About 2 days of it being home it was having more problems, and it finally brokedown again with the smae problem, Not draining, and lights blinking.

We called the repair man out from the same repair shop that we brought it into, they came out and told us that the water valve under the sink was shut off, no it was not! it is to tough to even push in or out. So after a $95.00 charge for the repair man to push a little nob in, since then it ran good, just until yesterday 11/24/09.

I have called the same repair shop and they cannot get out until Tuesday of next week. The dishwasher is having the same problem that it was having from the start.

I called Asko yesterday 11/24/09 to see what could be done, all they could say was "I'm sorry mam, all I can do is have someone get back to you within 24 hours." YEAH RIGHT!

I called Asko this morning 11/25/09, I asked to speak to a supervisor/manager, I explained the problem over, and over, and over. All they could do was tell me the same thing, "well the service company should stand by their repair job, or you'll need to call another repair service out." After getting yelled at by ASKO themselves, I asked them if they stood behind their product, they said "yes we do".

So after spending over $1100.00 on a dishwasher that doesn't wash dishes, and spending another $400.00 for it to be repaired, and it's not repaired. And reading all of the blogs on the defective Asko products.

I am stuck doing dishes by hand. I do have to admit our old dishwasher a Kenmore, that we had for 10 years, before we moved in 2004 worked for 10 years, and the only thing wrong with that dishwasher was the seal around the door, that was replaced the next day.

ASKO is a bad manufacturer, they lie, they take hard working peoples money and don't stand behind their product!

I could go and buy a new Kenmore for the amount of money it is taking to service this ASKO hunk of Junk! nicely speaking.

We have the Asko W6222 washer and it's still under warranty. We've used it for just four months. After running a load, it still has water in the tub, seems to not drain fully. We called Asko, they gave us two names of local people to call for service.

We called one who came out. He said he needed to order a part, and that usually Asko has the part to him in two days. He unplugged the washer and told us not to use it. We told him to have the part overnighted if possible and we would pay the cost for that. He called a short time later and said that Asko would not allow him to have the part overnighted, that if we wanted it overnighted, we'd have to call them ourselves!

My wife called and was shuffled to three different people. The third said he'd take care of it and would put her on hold to make arrangements. She waited for him on hold for a full thirty minutes. When the phone was picked up, it was by another person who had no idea what my wife was talking about. My wife hung up, called the local service person and told him to just take care of it.

Having paid a considerable amount for these "high end" appliances we have been very disappointed in their performance, (or lack thereof). We have, since brand new had continuous problems with our dryer. There has been a smoking smell in the clothing and we determined that lint was being trapped in the back of the dryer and was actually catching fire. After numerous service calls the fix was to put a piece of duct tape over holes that were designed into the machine to do who knows what. Asko apparently was aware of the problem but failed to notify consumers or service personnel. Do to the difficulty in getting service, (their service net work is terrible) the poor attitude of those with whom we spoke at Asko, the money spent and the real possibility that we could have burned our house down we decided, when our Asko washer broke down after 4 years to throw it out and get a Whirlpool Duet with which we are very happy.

I ordered an Asko WCAM1812W washer/dryer combination from A.J. Madison Inc. 1416 38th Street, Brooklyn New York,1128-3614. he washer was delivered to my residence on Monday, February 23rd. I installed it on Wednesday, February 25th.

The machine would fill up with water and then do nothing. The Machine would never move on to the wash cycle. I called Asko directly as soon as I tried to use the machine. I requested a new machine be sent to me and requested them to pick this one up. The lady I spoke with said that they would not send a new one, but she would arrange for a local service man to look at the machine. I told her that I did not want a new machine that needed to be repaired before it was placed in service!!

Asko would not send a new machine. I finally told her that if that was there policy and it was legal, I would have no choice but to let the repairman look at the machine, as Asko already had my payment of $1382.99. The repairman showed up February 26th and determined that the mother board was defective and that he would have to order a new one. When he called Asko to let them know the problem, their responce to him was, we want you to check some other things because that mother board costs over $300.00.

The repairman came to my residence again on Saturday, February 28th and again determined that the mother board was the problem. The serviceman contacted Asko and tried to order the board and he was put on hold for 38 minutes and then hung up on. The serviceman finally was successful in ordering the part on THURSDAY MARCH 13th!!! Asko told me that the part had to come from Sweden and that I could expect delivery sometime in April, no exact time, just some time in April.

I still have to go to the laundermat every week even though I have spent almost $1400 on a piece of junk washer. I feel I have no where to go or complain. This whole situation has caused me not to be able to sleep and the attitude of the Asko employees is basically, we have your money and we don`t care if you ever get your clothes washed.

Purchased dryer, dead out of the box. Waited 3 weeks for a new one-dead out of the box. Asko now wanting me to jump through hoops before authorizing any repair. I do not know why a new unit should need repair. It gets better. They will have to wait to see what the problem is to see if it's covered by warranty. Claiming it may not be manufacturer's responsibility. Calling customer service is of no service. They read from a script and do not budge from repeating the same thing over and over.

Now doing laundry at the laundromat for the 4th week. If the local vendor would take both the washer and dryer back, I'd take anything other than Asko.

I bought an Asko washer/dryer combo unit (Model Number WCAM1812) on 4/30/08. About a week later an electronic card quit working. The Asko people assigned a local appliance repair shop to make the repairs. After the repairman came out and found the bad card, he ordered a replacement from Asko. They sent one out and then did not authorize a return visit to my house to put it in. Afetr a long round of phone calls, he finally got the authorization only to discover after arriving to my house that they sent the wrong part. He re-ordered the part and received another wrong part. After three weeks, he finally received the right part and repaired the washer. On that repair we spent between $400 - 500 at the laundromat (enough to buy a decent washing machine at Sears).

Then a few weeks later it quit spinning. The same repairman came out to service it and found another bad part (electronic again, I think). It was down for a week or so that time. Then a few weeks later it quit spinning again. The same repairman came out again...it was a bad belt this time. It quit working again a week ago. It quit spinning and it is making a griding noise. Asko tried to get the same people to work on it again, but they no longer service Asko appliances. They contacted another place about 50 or 60 miles away.

After 4 days, we finally got a return call from the new repairman. He is convinced that it is a motor and capacitor from the description we gave him over the phone. I had asked Asko if we could get a replacement machine (the old repairman was going to recommend that if he had to come out any more). They said that it only had ONE MAJOR repair.

$400-500 in laundromat fees on the 1st breakdown. We did not track the expenses as close on subsequent breakdowns because we took our laundry to other people's houses to wash it for the most part. We also had the expense of gas to take the laundry each time we do it (with 3 kids at home, we do laundry every day). There is also the stress of having to deal with this. We have owned this machine for 6 months and this is the 4th service call on it. They won't take it back because it is under warranty.

I have an Asko dishwasher which was purchased brand new in 2004. In July of this year, it broke. I contacted the company and they put me in touch with an Asko certified repairman. I called the repairman to come out. He explained that he doesn't like to work on these because he has a hard time with the company. Assured him it would not be difficult. He came to my house, diagnosed the problem and attempted to order the part from my home. He did not have his 4 digit authorization code with him, so they would not let him order the part.

This went on and on with excuses why the part not being ordered ranged from no authorization code to me having to call and file a claim. After about 10 weeks of this, the part was finally ordered. During those 10 weeks, I would continually call the company. They would not return my calls or they would tell me one thing and then when I would call back I was told something else. Two weeks ago I received a message from a second supervisor informing me that she is very sorry. She has not idea why this has been going on so long but assured me it would be resolved.

The part finally arrived and on 10/7 the repairman came out to fix it. Turns out we now need additional parts. We were informed that the parts were ordered but on backorder and they should arrive in about 8 days. Then, 10/14 my repairman calls me and says he is finished. He will not deal with them anymore. Apparently they now said he needs to fill out a contract or application to work on their projects - even though this was the company they sent me to. He filled out the paperwork and then they said he needs to fill out two more things. He said forget it.

I am now left with no dishwasher for 3 months and no repair person. The company takes the approach when I speak with them that they can do whatever they want. I requested at this point they come pick up the dishwasher and drop off a new one. If I bought a less expensive GE model, I would have had it fixed right away.

I have three young children (8, 5 and 3). I own two businesses which both require I be there and be working. I have spent significant time speaking to the company - hours - to get nothing resolved! My husband and I have both had a significant amount of stress added to our daily lives due to fighting with this company for 3 months now. I have asked numerous times for a number of a corporate office to help resolve this matter, but they will not supply me with one.

I received $150 to trash my dish washer instead of repair under a recall for fire hazard. I bought another ASKO that was promoted with $100 rebate. I called before Buying to assure that it will qualify for both rebates. The sales person in the store also checked and verified that I should get both. Asko did not allow the rebate.

Missed on $100 rebate

I received the recall notice from Asko on dishwashers, that is posted in your website.

I have been trying to call the number for 3 days now - I keep getting a busy signal. I also tried their regular support number and gave up after sitting on the phone for 45 minutes with no response.

I tried the website and send a letter to only email address available - the press release email address.

I was told that the US Consumer Product Safety Commission was monitoring the effectiveness of this recall.

I tried the website today and I can't even access it at all.

I am writing to let you know that I can't get through, I was told to stop using my dishwasher immediately.

Let me know what can be done.

I (through my builder) bought an Asko washer and dryer summer of 1999. I moved in to my new home 2 days after labor day, 1999; that's when the appliances first started in use. Within three months, the dryer stopped working. I called Few apliances (704-588-1690)at that time and subsequent to then. A couple of months later (about 3/00) the washer broke; apparently a fuse. @ 3 months later, again the washer, this time the electronic circuitry board.

At this time, it's non operational again due to what's thought to be the modulator (what ever that is). For the second and now third time it's broken, It's taken 2 plus weeks to fix, costing me additional expense at the dry cleaner and time to launder it somewhere else. The washer has only been in use 15 months. I've had washers (American made!) go 15 years before a belt would go. Unfortunately, despite calling Asko ( now owned by AM appliances) I've got nowhere.

I spoke to 'Debbie' on 2 separate occasions, however, I was told I had to Collect my original invoices, all invoices regarding repairs and mail them all and only then would they consider replacing it, which was what I asked for; The woman said it's under warranty for 3 years anyway. Interestingly, it was changed form 1 to 3 years for warranty service for items sold after 4/99 (probably because they were getting complaints). Unfortunately, Few Appliances is not obligated to do anything else except repairs.

I called Queen City, from whom I purchased these items and spoke to the owner (Randy) who took this matter very seriously, however (while I just spoke with him last week) he hasn't got back to me. So, now I'm stuck with an expensive washer (should've stuck with good old American KitchenAid) which has broken down 3 times since 1/00. I couldn't even get another brand to fit under the cabinet shelf as Asko is the only one. I would have to get a carpenter to change the cabintry first. I know of no one to call at this time.

I an extremely angry at the response I got from Asko to begin with. They weren't helpful at all. If it was my company, and there was a complaint, no matter what, it would be looked into and taken seriously. They (their representative) did nothing to satisfy me. In fact she was blantantly rude, which I told her.