Appliance Direct

I bought a washer and dryer less than a month ago from Appliance Direct. Neither one worked properly from the time I got them. The delivery men stated that something was wrong and I called the store. I was told to see if the problem continued and that if it did, they would exchange it. Of course, the problem continued so I called back and was told a repair person would have to come and try to fix it before they took it back. The repair person came but the problem with the machines have not gone away and now they refused to take it back. They want me to wait for another repair man to come out and fix the machines that never worked to begin with. At this point, I don't trust the company and just want my money back.

I bought 4 appliances unfortunately from these people and brought them home, had them installed and 2 of them don't work. GE Microwave blower/vent fans don't work. After I paid to have it installed, had to pay to have it uninstalled and returned to store to get my money back. KitchenAid diswasher, paid to have it installed and during installation, we looked up online to KitchenAid website and saw that half the parts we needed were missing. I have to pay more money to order parts! This was not what I had bargained for now that dishwasher is costing me more time, headache and money. Be very careful of what you buy at this store.

I bought new in the box but they tried to deliver floor models or scratch and dent models. Neither machine's serial numbers matched what we saw in the store. Delivery was by a subcontractor who did not wrap either machine with as much as furniture pad. When I called to dispute it with Jason, he offered me money off or come all the way back to the store, 35 minute drive, in order to get my money back. The driver was arrogant and just wanted me to take what he brought so he could move along to the next stop.

I put my oven on for self-cleaning for 2 hours. When it was done my oven inside glass completely cracked and glass went into the oven. My oven is now unusable. Is there anyway I can get compensated?

Appliance Direct is selling an LG refrigerator French door stainless steel/black/white for $1377 like it said on the TV commercial. And when you go to the store, they sell the stainless steel one for $1777 when the TV commercial advertised the LG refrigerators for $1377. I'm not the only one who noticed the deceitful commercial.

I emailed the company, complaining about this matter, and 30 minutes after, I received a call from a person saying that he's the spokesman for Sam Pak and a store manager, indicating that the right price for the stainless steal fridge is $1777 and that Sam Pak is giving body language to the audience saying the price of $1377 is the black fridge which I think is bull. Sam Pak said very clearly that the price for all 3 LG refrigerators colors.

Appliance Direct is currently advertising LG french door fridges for $1377. The commercial that is currently running on TV shows a black, a white and a stainless refrigerator and a price on the screen of $1377. Also, the guy in the commercial says $1377. However, when I called Appliance Direct to check the stock only the white and black ones were $1377, the stainless was $1777. I asked how can that be the commercial clearly shows all three colors and only one price.

They said I'd need to contact the company via email to dispute the amount. So I emailed the company via their website and 45 minutes later or so I got a phone call from Steve (apparently the East Colonial store's manager) saying that "Sam" (the guy in the commercial) was pointing to the black refrigerator during the commercial. So I asked why the white was the same price then? He didn't have much to say except those are the prices. So they are advertising the fridge for one price but not selling for that price. They are not willing to clear up the issue either.

I've done explaining what happened. This is my second complaint. I need to know who to contact to get my money back from Appliance Direct. They sold me a bad washer that is not working and want me to pay for that. It's not going to happen. I will take it to court first. I want my money back or talk to someone that will help me get my money back.

I bought a WPL top load washer for 421.65 with taxes on 2-5-2010. I've got only one wash out of this machine and I was told that I couldn't bring it back and that I had to use the service department first to see what the problem was before they could do anything. That was fine. I did that now. The service technician is telling me that the parts is overseas and he don't know how long it is going to take for the part to get back, maybe 1 week or 2. He really don't know where the parts are coming from and all I want is my money back.

My refrigerator was not working properly the weekend of Feb. 1, 2010. The bottom part was not cold and the top part was too cold. I called Appliance Direct and left a message because they were close over the weekend. On the 2nd of Feb., Appliance Direct called and said they had a work order for me and wanted to send someone out. However, the refrigerator seemed to be okay that day. I called them back and told them that the fridge seemed okay.

A few days passed and the fridge does the same thing. So I call back. This time, I am told by Carol to call Frigidaire since my 4 year extended factory warranty is not covered by Appliance Direct. I call them and call another number to get an automated list of service technicians. I call one. I called Johnson's Appliances. I asked him if I needed to call Appliance Direct. He said no. He said he could look on his computer and put the info in it. He comes out, replaces the thermostat. He calls Frigidaire to get paid. They tell him he needs to have the contract number.

He starts giving me a sad story that he won't get paid. I asked him if I paid him and would I be reimbursed. He said yes. All I have to do is call and wait forever to get the contract number. That means waiting forever again to get a human.

Since my time is not valuable, I pay him and proceed to call and get the contract info, etc. I get the info and call Frigidaire. Then they tell me that the warranty is through Bankers Warranty. So, I call them. Hours of waiting, being transferred and lied to, another roller coaster ride of uncertainty unfolds.

The bottom line is; Appliance Direct referred me to Frigidaire instead of Bankers Warranty. Nobody wants to accept responsibility. I have been transferred so many times. I have never had a problem like this in all of my 40 plus years with any company. Nobody will call me back when they say they will. Nobody will give me a name, address or phone number of a corporate office. The people that I spoke to refused to give me their business address or last names. They all have mine though. The real kicker is, my fridge is still not working correctly. I am out 170.93 dollars. I have lost food due to improper temperatures. I have spent approx. 8 hours trying to get somewhere. Bankers Warranty will not come out because I had an unauthorized technician work on the fridge, which means I have to pay for any additional parts/labor for the unauthorized technician. Will someone please help me! I am sick to my stomach over this whole ordeal. I am out money, time and patience.

Now my lights didn't turn off and melted the whole top of the refrigerator and all the food on the top shelf. I purchased a 4 year warranty from the store, thank goodness, but it is going to take the repair man 2 weeks to get a new kit. I am not sure how this is going to work, I am afraid that even with a new kit we will have a fire. The top above the bulbs is bubbled and dripping. I am not sure if there is any alternative, I really want to give this $2100.00 hunk of junk back.