Complain about a product or service

Appliancezone.com

Ashley of Cincinnati, OH June 26, 2009

I made an online purchase December 10, 2008 from Appliance Zone. I received the item, 1 Clothes Washer Timer - WH12X10300. The total purchase was 73.39. The replacement part was not needed for my washer. I had a repairman come to the house and the following service was performed, "found yellow wire out of harness block." The wire was tightened and the washer was restored to working order. The part was returned back to Appliance Zone. I paid 5.25 to ship the part back on December 13, 2008 to the company. It was in their possession on December 18, 2008 at 8:56 am.

Since shipment of the item, I have contacted several of the employees through direct email and also through the live chat (which I continue to pursue). They inform me, "too bad, you lose" and "you will not pursue this any further." It also seems the business phone number has been changed. No results. I have contacted my credit card company and they responded that they could no longer pursue these efforts on my behalf. They stated, "since the merchant either refused to accept the return (which was verified they have in their possession) or has a no refund/limited refund policy, we have no recourse to obtain credit for the charge."

February 24, 2009 I filed a complaint with the Better Business Bureau. They recently closed the case as they could not bring resolution between the two parties. I would appreciate my part back or my refund. A poor business practice to accept returns and not refund the customer. Worth looking into, the compnay, well deserving, has earned an F rating through the Better Business Bureau.

claire of nesconset, NY June 16, 2009

I ordered 4 stove knobs for my gas range which 57.96 plus postage making the charge 65.91. They sent the wrong knobs which were for a dryer. This company has no phone number where they can be reached.The date of the order was April 25.

You can only reach them by e-mail so I e-mailed them asking what I should do. The took several days to get back to me and when they did it was only to ask how many knobs. I answered back and several days went by with now answer. I then called my credit card company to dispute the charge that was already on my credit card.

I was told to mail the wrong knobs which I did. About 2 days after I mailed them back I get an e- mail from Appliance Zone telling me that there was a mix-up in the order and my knobs went to someone else and to wait for an envelope to mail the wrong knobs back. I e-mailed them back telling them the wrong knobs were all ready mailed back and please cancel the original order and please credit my credit card. They never did and now my credit card company has put the charge back on my bill. I tried to e-mail the company again but I have not gotten any response.

j of afj;ldfjklf, VA May 22, 2009

Order 2 refrigerator filters on 4/20/09. 10 days go by and nothing. Since there is no "live" voice to speak with...I go to the website & am informed by a "chat rep" that my order is backordered and not being shipped until the following week. I ask to cancel (company policy states that only backorders may be cancelled by email) I immediately did & informed them I wanted a refund (they charged my card in full on 4/21; can't do taht until order ships but they did). 6-8 hours later I receive an email that my order has left Chicago & I cannot cancel. Have been going back & forth since 4/30 trying to get my total refund of 63.93. I notified them that if the item is shipped I will deny the package which I did.

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