Complain about a product or service

Appliancezone.com

Ed of Polson, MT January 27, 2010

I bought a refrigerator water filter from their site that was advertised as fitting my model. I screwed it in and water sprayed all over my fridge. I took it out and examined it and found it had a grove cut into the fitting that surrounds the 'O' rings on the machine's nozzle. The original one did not have this hole. I went the rounds with some bubble headed moron on their chat feature, to no avail. I then contacted Paypal and filed a complaint. I have not heard anything back from them yet. Extremely unscrupulous outfit. Online thievery at its finest!

Martha of Raleigh, NC January 23, 2010

I ordered a GE dishwasher door gasket from them for 52.23 on November 27th. Upon receiving the part, I realized that it would be better for me to just replace this 25 year old dishwasher rather than to keep repairing it. So, I tried to return the part. I receive a return authorization form from them (not an easy process - everything is difficult on their website and the live talk people are not very helpful).

I returned the part to the address given on the RA form, shipped by US Postal Service on December 11th. However here it is, 5 weeks later, and they refuse to credit my account for the part.

When I contact them (through the form on their website), I get a generic email. It took me several attempts to get what appears to be a real person to respond to my email. They claim to have no record of my return. I feel like I've been scammed out of 52.23. No wonder they can sell things at a good price, with the money they are making off these scams.

Rodolfo of Baldwin Park, CA January 9, 2010

I ordered a motor for a Maytag clothes dryer and was sent the wrong part, after many attempts to replace the wrong part with the right one Live-chat and the email venues have proove unsucssesful sice they ignore or don't accept my emails and live-chat cuts my off as soon as I mention to them that I need to exchage the wrong part with the right one they just cut me off and since there is no phone number or address to call them there are no other ways to get in touch with them

Roger of San Francisco, CA November 27, 2009

The ceo is Jim. Stacey would not provide street address for company. A big red flag. All she would say is they are in southern Indiana and then she gave me a PO address for correspondence. She said most of our parts ship from Chicago and Louisville Ky. I placed an order online for a kit to permanently install a new GE portable dishwaher was about to purchase. I received a confirming email at 938 am. Within 30 to 45 minutes I tried to cancel my order. There is no phone. The online chat representative told me to fill out a form. I filled out the form and received an email response at 1240 pm that it was too late to cancel my order.

Larry of Issaquah, WA November 24, 2009

The Better Business Bureau link below may be helpful to some complainants. Among other information, it contains the address and telephone numbers for Appliancezone.com: bbb.org/louisville/business-reviews/appliances-small-supplies-and-parts/appliance-zone-llc-in-corydon-in-159129407/

Gary of Muscatine, IA November 2, 2009

After reading the complaints I found in this website, I had second thoughts about ordering from ApplianceZone.com. Fortunately, common sense kicked in and I convinced myself that for every vocal pissed-off customer, there are thousands of silent satisfied ones. I am happy to say that my experience with ApplianceZone proved that I was right -- I got great service, original equipment parts at ½ the price of Sears and very quick delivery.

A couple of tips before finalizing your order. 1) Verify that you have the correct part numbers. Check several of the other websites that sell the parts you need and make sure they all agree with the same part numbers for your model machine. 2) Before paying for expedited shipping, check with ApplianceZone to verify that they have all the parts for your order in stock.

Michael of Hanover, MA October 27, 2009

I ordered a part from them on 10/18 and paid for express shipping (2 - 3 business days). As of 10/27, the part hadn't shipped. their web site specifically states "If your order is not in-stock and placed on BackOrder we will automatically notify you by email 1-2 business days after the order was placed". Apparently they sub out orders to wholesalers. The first one that they went to was out of stock. My email triggered them to send the order to a different wholesaler. They refuse to provide a telephone # to contact them, and they don't seem concerned that that they didn't perform as stated on their web site. These guys are making fraudulent offers, and the consumer has no means of recourse. A part I needed and paid to be rush ordered will be at least 2 weeks. I wont use this company again.

Mike of Cabot, PA October 17, 2009

I ordered a replacement inner oven door glass for my Maytag range after being advised by Katie as to the part I needed. Yhe oven door glass had cracked during a high temperature "cleaning" cycle; the oven was still usable though. I asked and paid for express shipping; it was ordered on 8/22/2009 but did not arrive until 8/27/2009. I unpacked the box and dismantled the oven door to find it was the wrong part for the oven I had. Now I could not use the oven at all - the glass now broken into pieces.

I entered into a series of "live chat" (whiteboard) sessions with them; they are rude and arrogant; they just cut you off whenever they feel like it. I tried to telephone them at the address on the shipping label. The telephone operator stated there was not a number listed. I went back to the "live chat" on their webpage and asked to speak with a supervisor or manager, this was denied and I was cut off again. Eventually I was given the "help" e-mail address. They insisted I got the part I ordered and suggested I ordered the correct one - I did not think that was a good idea.

It is now 10-17/2009; almost two months and I have been credited in full including the shipping costs. I have all e-mail correspondence and "screen dumps" of the "live chat" sessions. I can only believe that this treatment is "policy" at Appliance Zone" set by Jim A; he has no right to be proud of his business and should wipe the smug smile from his face. Neither he, nor his employees, understand what "Customer Service" is about; what kind of Company refuses to speak (voice) with you, uses CAPITAL letters in e-mail correspondence and uses the whiteboard (live chat) "kill switch" with impunity? I am 59 years old; in my lifetime I have never dealt with a Company as bad.

Cyndee of Jacksonville Beach, FL October 7, 2009

I needed a replacement part for my dryer. Chatted at length with an appliancezone.com Live Chat rep who instructed me what to by for my model. The part was incorrect and appliancezone willingly gave me a full refund since I was willing to "reorder" the correct part. Another lengthy live chat was required to identify the correct part, but alas, when the order arrived it was still wrong. Kari A (self proclaimed customer service manager) arrogantly claimed it was the right part, refused to allow me to contact someone above her, and told me to take it up with the manufacturer. They would refund the money for the part (only about 7) but refused to refund the shipping to me or back.

Obviously not worth it for me to even send it back. I took it up with the manufacturer who told me the replacement part needed three components, a fact that alluded Appliancezone.com. The live chat incompotence and Keri A's arrogance caused a quite simple issue to become time consuming, frustrating, and at the end still unresolved. It wasn't the money so much as the bad information and bad customer service. Do not use this company!

Tom of Watchung, NJ September 30, 2009

I ordered parts on Monday. NOw it is Wednesday. I paid for express shipping. According to the post office tracking information, they have not received the shipment yet. My credit card has been charged. I contacted ApplianceZone on-line and communicated with someone identified as Brent. When I informed him I would be contacting consumer affairs, he disappeared and our communication ended.

I also sent them e-mails that they have not responded to. Looking on-line, I've discovered there are complaints about this company all over the place. My order, #317068, was a small one in the amount of 19.37, however, the inconvenience and frustration of being strung along and not having my inquiries dealt with is not small. This company should be put out of business.

The consequences are, I am out 19.37 unless I contest the charges with my credit card company. I have to waste my time getting this matter resolved. I don't have the parts I ordered, have no idea if I will receive them, and now have to start all over trying to find a legitimate vendor.

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