Appliancezone.com

I have been told twice, two weeks apart, that my part was on backorder and just arrived for shipping that day. They will not respond to a request for a refund. I'm going to the Attorneys General for their state and mine. What they don't know is my background is an investigator for a prosecuting attorney. Game on.

I ordered a part for my stove in March 2011. 9 months later, one of the buttons was no longer working. I contacted them and was told the item was under the warranty. I sent in all required information for the item through their website. But no one had contacted me. So three days later, I decided to write to the CEO, Jeremy. He told me that I had to pay additional $63.00 plus shipping to get a replacement since the manufacturer increased the price after my purchase. I told Jeremy that it didn't make sense and the manufacturer should send me a placement for free. He ignored me. I gave up. I promise that I will not buy anything from them again.

I ordered a part from Appliance Zone. I did not receive it as I instructed the carrier to return it without my receipt. Appliance Zone acknowledges the receipt and is delaying credit. First, I was told 1-2 weeks, then 2-3 weeks, then 2-3 weeks after January 19th. What's next? This is a deliberate delay and it cannot be tolerated.

I ordered a replacement white glass oven door insert. It arrived, I opened the box and it was black. The box even said the part was white. I contacted the company within 15 minutes and spent the next three days going round and round with the customer service department by email confirming the part number. They kept saying it was the right part and it was the one I ordered. After I told them I was done explaining the situation for the fourth time, they sent me a return authorization. I'm not going to spend my time and money returning the product only for them to come up with another reason to delay sending the right color door. Stay away from this business if you value your time and blood pressure. I would write a letter to the CEO, but I couldn't find the address to send it to on the website.

Appliancezone was good at taking my money, but their website advertising "90 day hassle free returns" is a big lie. I returned an item, they tried to tell me it was used when it wasn't (I think they do this automatically). When I told them I was going to contact the BBB, FTC, my state attorney general, dispute it with my credit card company, and also leave negative post on resellerratings.com, they quickly caved and sent me at least a partial refund. I dislike their business model entirely. I'd rather pay a dollar (literally) elsewhere and get better service.

If it were possible to give minus stars, I would! I have been given the runaround by this company, and I have copies of most of the emails and chat conversations to prove it. I wanted to order a refrigerator door adjustable bin that would fit in the middle/upper sections of the door. After an online chat where the company person supplied a diagram from which to select the part, I ordered what appeared to be the correct bin. When it arrived it was not correct, as it would only fit in the bottom position on the door. Further chats and emails resulted in a refusal to refund the shipping fees, incomplete directions on how to return the item, (I pushed for full and complete instructions, and followed them to the T), and I am now waiting to see if I ever get my refund on that part.

I was told by another company person on the chat function to order a different part number from the diagram, and if that one didn't fit, I would be refunded the cost and the shipping. When it arrived, it was identical to the first part, which had a completely different part number and was shown in a different position on the diagram. When I asked to speak with (or chat with, as they do not have phone contact available) a supervisor, I was given an email address. I wrote a note and sent it to that address, and still have had no reply. I also wrote to the CEO of the company, and he has not responded either.

Thus far, I have spent over seventy dollars for wrong parts, received no refund or acceptable customer service regarding the incorrect diagram that resulted in ordering the wrong part twice, per the information they provided, and no response from any upper level supervisor or the CEO. This company should be prevented from doing business on the internet!

Ordered in good faith replacement knobs for my cook-top. Was assured by customer service they would fit. When received, no way could they fit. Called as was told, parts are now discontinued and to return the new parts I ordered from them. Did this as directed, shocked when the package was received refused by them. Called customer service, sent 6 emails back and forth, I am getting a run around.

They advised returns need a RAF Number on the box, no one advised that. I guess they are too lazy to open up the box and see the invoice and my letter. They are a con company, one who I would never ever order from and I hope they are soon completely out of business. They give new meaning to fraud the consumer.

Bait and switch situation. They showed the correct oven "brains" part I needed in an exploded view and I ordered it at a cost of $258.13. They sent me just the face touch pad with no electronics attached (as the exploded view shows) which make up the entire component. It's worthless to me without the electronics. I was told it's a discontinued used part and they will not accept the return or refund the monies.

Folks, this company is a front for Marcone Appliance Parts. Go to their website: http://www.marcone.com/. If you follow the link at the bottom of their home page, voila! Your first choice is appliancezone.com. Just to verify, the last part I received from AZ was sent from Marcone's warehouse in Lenexa, KS. They are a national company, however.

I wish I would have read comments before buying. What a rip they are. Do not purchase anything from them. They assisted me with ordering racks for my oven. I gave them the model no, etc. They directed me to the wrong part. It did not fit. I had to return the item and it cost me $46.00 to return. They will not give me any compensation to their mistake. I even replaced the order with another part they said would fit because I was so disappointed of there service. I requested my new order to be canceled. Then they tell me they cannot cancel my order (only 1 day old) and I will have to refuse it or contact UPS to refuse before delivery and then to do this may cost me even more monies, etc. I can see that from other posting, refunds are difficult. I am sure I will another customer with a refund problem.

I bought a part that was supposed to fix my oven. The part worked for 3 months, then failed. They said it was covered under a 1 year warranty. They refused to warrant the part, and they just simply try to sell me another one.

Their website told me which timer to order for my range/stove. I ordered the one they specified. It was wrong and was losing components. They eventually gave me a return authorization. I paid $122.07 for the part plus $7 shipping each way. They acknowledge receipt of the part, but when I inquired, they told me the part had been used. They threw it in the trash, and I would not be getting my money back. Then I told them I was going to fight back. They retracted because once I paid for the item, it was my property and they did not have any legal rights to disposed it. Time went by we e-mailed many items, they promised to credit the money never happened and I am still waiting.

Their website told me which timer to order for my dryer. I ordered the one they specified. It was wrong and would not even plug into my dryer. They eventually gave me a return authorization. I paid $80 for the part plus $7 shipping each way. They did not acknowledge receipt of the part, but when I inquired, they told me the part had been used. They threw it in the trash, and I would not be getting my money back.

I ordered a part for my gas oven from their website. The part was incorrect and I was unable to install it. Eleven emails later with their "customer service" department, I still can't get a return authorization, a refund or the correct part. My family has been without an oven for over a week.

Relying on their website, I ordered a replacement water filters for a fridge. The order arrived, opened and attempted to install and did not work. I did a "live chat" online. Then, I received an email. I registered the complaint with Texas and Indiana Attorney General's office. This company is continuously violating the Deceptive Trade Practices Act and should be shut down. Contact your states' AG and mention a DTPA violation. Let's get them shut down.

Your website appears to be practicing a bait and switch on me. The website repeatedly states that the filter I ordered was the appropriate one to replace the GE MWF. When I received the part (which your website states is the correct one), I opened one package and installed the filter, the filter did not work. Now, instead of the original price for a part you stated was the correct part, you want me to purchase a more expensive part and will not refund the money on the filter which I opened and attempted to install based upon your advice to purchase that filter? Additionally, you want me to pay the shipping fee back to you when the part was only ordered because your website said this was the correct part? So I will have to pay for one filter which I cannot use, pay $82.25 for the correct filters and pay the shipping? That isn't right. I expect your company to pay the shipping, accept all three filters back and send me the correct filters for the difference between the invoices.

I went to the website, and I followed directions to order a bin for my refrigerator door. The website asked for make & model number which I entered. The part that came up was ordered, but it was the wrong part! It was for a freezer door, not a refrigerator door.

After a half hour chatting with Amber, she finally found the correct part, but it took a lot of research on her part. Both parts were sent to me, the incorrect one and the correct one. I did get a return authorization label to return the incorrect one, but I have to pay to return the incorrect part! I've already paid shipping for two items.

After 45 minutes of chatting online with both Amber and Jessica, the company will not issue a prepaid return label. I have to pay for it. Since it was their website that identified the incorrect part and their employee who confirmed that it was incorrect and found the correct one, the company should pay for the return. I am disputing the PayPal amount and will return the part with the authorization, but I will not pay for it. I can then dispute the deduction with PayPal.

I ordered a part for my dryer but I changed my mind on trying to repair it before I received it. I contacted the company through online chat (only way to communicate with them), but I was refused a return since they don't take returns on electrical parts, yet this is not disclosed on their primary returns webpage. I complained to the Attorney General in Indiana who arbitrated a return for me. I paid cash to ship the product back with proof of delivery to their address. But no refund has been credited in over one month.

Do not buy from this website! Horrible customer service and I think they are fraud!

I ordered a part online and within minutes, I received 2 order confirmation emails. I immediately contacted a customer service representative through chat (the only way to speak with someone) and told them this was a duplicate order and I only placed one order. They said I could refuse the second package but had to pay for the shipping still. I refused to pay for the shipping on an order I did not authorize. I have emailed back and forth, but no resolution. They refused to refund my money. I am filing a claim with my credit card company to dispute the charge. Don't buy from them!

I ordered a washer motor. It came damaged. I emailed Appliance Zone, and they agreed to send another part. The second part came damaged as well. I emailed them for a refund. Due to all the faulty parts and time, I bought a new washer. In the meantime, they did not refund but sent me another motor. I have emailed almost every day for a refund and was told today I was not getting one. I will contact my bank about this. To me this is fraud. I simply wanted a refund and did not get one. I went a month with no washer and I feel that I did my fair share of being patient. I informed them that I would be making a complaint. Save yourself the trouble and do not order from Appliancezone.com! They are horrible and there is no phone number to call and actually talk to a live person.

The part I ordered was not the size specified and didn't fit. One cannot talk to an individual, you only get a live chat window. I had to fill out a form ultimately to return, which they decide if they will approve or not. They did after a day and they sent me label to return the item, though I have to pay to mail the part back. I suppose some companies practice this, but it is a first in my experience. They may even charge me an additional 20% restocking fee. Perhaps even worse, they charged me for a part they don't even carry.

When I repeatedly asked where it was, I was told it was in Los Angeles. Finally someone told me that it is a discontinued part. On Bizrate they are rated very high and I couldn't find a place to put my own horrible experience. Consequences are that at this point I haven't been credited on the money I spent and I have the added expense of postage and possible stocking fees.

I ordered a part thru Courtney and she confirmed it to be the exact dimensions and size as the original condenser motor I was ordering. Upon receiving the item, the motor was not the correct size; therefore, unable to fit on the frame which holds the motor to provide the air required for the condenser. The holes on the motor do not align with the frame position and the connector for the cable is completely different than the original motor.

I have requested a refund and return authorization number to return, but I keep getting the round around and they are avoiding my request to return. I see now from reading other complaints where this is going and see that Appliancezone is a scam and will send anything they can to get your money. I will never use this business again and send warning to all interested from doing so. They have lost my business, but it's obvious they don't care. Unsatisfied customer.

The website is designed to take your credit card information and charge the amount before you can see the total amount. If you are overcharged for shipping or quantity, you cannot fix or cancel the order. I placed a $25 order, $20 item with $5 shipping. After I hit the submit, I saw a $55 total charge then got email twice for the same order and called the credit company and found out a $110 being charged. There is no real customer service for this company or a warehouse for products. They only process the orders by getting other distributors ship you the product.

The customer service is basically someone that emails you prepared responses given to him like "I apologize we cannot cancel the order" or "I apologize the order has already been shipped". The company doesn't even have a phone number so you can talk to someone. I got a phone number that they used with the credit card company but the number was out of service.

The name is mentioned in the writeup, but it is clearly intended to deceive. Also, my invoice says "GE SmartWater Replacement Water Filter" -- not Water Sentinel.

I chose this vendor based on the lowest price and my ability to get a $10 rebate from GE for my purchase, using a mail-in form. I cannot get the $10 rebate and I have a part I can't defend if anything goes wrong.

I ordered a part from their website. My debit card was charged the same day. After one week, I had not received a confirmation email, a shipping notice or the part. I contacted them through the live chat which was the only way to contact them. I have attached the text from the chat. I disguised my email address for this post. Notice how the tone changes, and ultimately, the conversation is ended when I ask for my money to be refunded. Why do I feel like I was communicating with "Peggy" from the credit card commercials? I'm going to handle this through my bank now. I don't trust these people.

I ordered a product and when it arrived, it was a different product than what was pictured. I was told it would still work. I have no idea what the actual cost of the product I received was. They refused to take the product back. They do not stand behind their products at all. I also ordered another part and was sent a substitute part for it as well. I was able to locate the price for the replacement part and it cost less than the part that I ordered. I have been fighting with them for over 2 months to get my money back but they refuse to issue a refund. I am also going to file with the Better Business Bureau.

I ordered a part for my clothes washer and was sent the wrong part. They don't have a phone line. They only have a "chat line". I got on their chat line. I was told I had to reorder the right part from them before they would send me a form to put on the package to mail their wrong part back. Upon receiving their part back, they would refund me for the wrong part.

I ordered the right part from them and was sent the form for shipping their wrong part back. It cost me $37.00 at FedEx to ship the part back and only cost them $5.95 to send it to me. FedEx explained to me that they were a corporation and I was an individual was the difference for the cost. I could buy the part locally for $191.00 and receive the part. As it wound up, my washer was down for over a month. And my cost including shipping and their charge for restocking their wrong part was $220.09. They charged me $15.95 for restocking their wrong part. I don't know how these people are still in business.

I ordered a part, giving the representative the model number and they sent me the incorrect part. They originally said that they stand behind their product(s) but the return process for an RA number has been nothing but a hassle. The supervisor (Courtney) was completely rude and very unhelpful.

Ordered fridge filters July 25, 2010. Incorrect filters sent to me. Requested a return shipping tag- it never arrived. Seller requested that I ship the filters back to them at my own expense. I complied and paid international shipping rates to return the package. Package arrived at depot (with tracking) and was denied by the seller. I did not pay the extra coverage to have the package returned to me. Now, it is custody of USPS. Loss of $200.00+, 2 hours of time spent on the phone/internet.

I placed an order online after thinking that this was a credible website. After receiving less than a partial order, I tried to contact the company only to find that they did not provide a telephone number. The only way to correspond is through "Live Chat". I have been waiting almost 3 weeks for my order. I have contacted the company twice through "Live Chat". The partial order came through a P.O. Box. I am getting nowhere with this company. I keep getting the runaround in regards to the item being on back order.

I've had some bad experiences but none as bad as this company has proven to be. I am declaring fraud and plan to see Mr. Jim ** in court.

Their online chat helped me get a part number for a replacement halogen bulb for my Dacor range. The item arrived and was not the correct bulb. I tried to request a return and their customer service now says they have no record of that model number of Dacor range and therefore cannot process my return.

I ordered a motor for my dehumidifier and received the right one. I plugged it in but it did not work, so maybe something besides the motor was the problem. I tried to get authorization to send it back. But since it was plugged in, they refused to take it back.

Our General Electric double wall oven that is 10 years old had an "F7" error on the key panel. GE's website told us that it was a bad key panel. The part was $250+ from them so we shopped around and found the Appliance Zone.com website. This company charged around $150 but when the part came, it is the wrong part. I decided an appliance repair man might be able to fix it and he came out (to the tune of $60) and said it was the wrong part. I contacted Appliance Zone.com for a Return Authorization and they advised me that I couldn't return it because it is an electrical item and I had attempted to install it. The ribbon wire from the panel to the oven control is configured wrong and it would not plug in.

We would have to twist it and the ribbon then would be over the oven control. So even if I wanted to, I can't plug the ribbon wire in because it is the wrong configuration! They keep telling me to contact GE. Why would I have to call GE at this point and what good would it do? If they want to sell the correct parts for their customer's appliances, they can call the manufacturer. Based on the complaints on this website, it seems that this is what this company does and how it stays in business. I am filing a complaint with the Better Business Bureau at this website.

For those of you that are lucky enough to read the endless complaints about this company before placing an order consider yourself lucky. I placed an order for a refrigerator part that was in stock on August 22, 2010. Since then, every time I contact them, the item is on back order and the date gets push out again and again. I should have received the part three times thus far.

The response from them to charge my account was instant, but it has become very apparent that they never had any intentions of delivering the part that I ordered and paid for. Isn't that sweet? I don't understand why the major credit card companies allow ApplianceZone to use their services. The quicker this company goes under the better. Either be for-warned to stay clear from ApplianceZone in the first place or be prepared to get scammed. In today's environment, companies such as ApplianceZone are the last thing consumers need to deal with.

It has been 5 days since I placed my overnight order, I still do not have a tracking number or my part. My order number is 550443, every day someone on their chat line tells me I will have one but nothing ever happens. They also tell me everyday that their site was down briefly yesterday, and as a result there has been a delay in posting tracking information.

Someone needs to shut this scam down.

I called Appliance Zone and chatted with an online assistant. I was looking for a microwave glass turntable and they said it was in stock and that I would receive it in about one week. After a week passed, without the part, I called Appliance Zone. The agent told me it was back ordered and to expect it a week later. A week later, still no part. They again said it was back ordered and I should get it a week later. Two weeks later, still no part. I called another company (Appliance Pros) and they shipped it that day and I got the part three days later. I called Appliance Zone and told them to cancel my order and tell them how terrible their customer service is. They did credit my credit card. This company fails with customer service!

On Wednesday, July 21, 2010, I ordered and paid for two parts for my wife's GE Oven/stove which, I was informed, were both in stock. When the delivery was made a few days later, one part was missing but no note/mention was made as to why one part was missing. After numerous inquiries, I was informed that the one part was on back order (which was not made known to me when my order and money were accepted) and would be delivered in 10 days. It has now been 27 days since I placed my order, and I have still not received the outstanding part.

The stove/oven is inoperable when the repair could have completed weeks ago had Appliance Zone informed at the time of placing my order that the one part was not available. I would have then purchased the part from another source.

I ordered 2 parts for a refrigerator. A dispenser knob which did not and could not physically work and an ice bucket with auger assembly that fit but did not work. They would not let me return the items and would not refund my money. I sent the items back on August 2, 2010 but ApplianceZone will not refund the money. This company is lousy to work with and I will never do business with them again.

On July 4, 2010 I ordered a coffee grinder part from Appliance Zone online, using my personal VISA account. Other sellers showed the item out of stock and this vendor did not indicate this. After waiting over 2 weeks for delivery I contacted the vendor (through online chat...the vendor offers no other form of customer service and their registered number, just plays a recording then hangs up). I learned that the part they charged my credit card for (posted to my account 7/6/2010) was back-ordered until August 22. I asked to cancel the order and was told I must create an online request to cancel an order on a backordered item.

I did this on July 22, and the site indicated I would receive an email within 24 hours confirming receipt. No email was received. I have tried the "chat" route twice since this attempt, so on August 5 I followed a link given me by the "customer service" entity 'Emily' to inquire about the status of the cancellation and refund. I was again told to expect an email within 24 hours regarding my cancellation.

On receiving no response to my second cancellation query I contacted my credit card company and disputed the charge, receiving credit for the transaction. This is the most unresponsive and unsatisfactory vendor with whom I have had the displeasure to do business. They offer no inventory status on order; their charge is posted and invoice is emailed promptly with no indication of backorder; their customer service is not able to cancel an unshipped order, even when unable to provide the item, and they do not respond to repeated requests for credit using their online request system. It is a shame that the only vehicle for satisfaction is to dispute the charge through VISA. This company should not be allowed to conduct business.

I went to ApplianceZone.com in an attempt find an Auger Motor for my Kenmore Refrig. Could not find it on their website, a Live Chat individual came on and asked if they could help. I gave them the name of the part, Kenmore part number, and Kenmore Refrig Model/Number. They came back and said I needed this part number which had no picture associated with it. I asked twice if this was the correct part and was told both time yes. When it came 11 days later, it wasn't the motor but just the Auger.

After approx. 5 days and 5 emails with no phone number, I finally got authorization for return, but only had a few days to mail it back. Sent it back, arrived at the company in 4 days, took another week to get a refund and they wouldn't pay for return shipping once I had sent the item. Filed a BBB complaint and they said if I would have asked them, they would have sent a prepaid shipping label. What? After the fact they stated that, nowhere in their convoluted return policy is that stated. They offered a credit so I would have to purchase another item from them. I don't think so. I do not recommend this company for anything!

I ordered 2 belts for my GE washer "next day" on Thursday evening. I received a FedEx estimate of a Monday evening delivery. Had they stated this, I could have gotten a local belt on Friday or Saturday and had the machine fixed by Saturday. Now, I have to get a local belt on Monday morning and fix it Monday afternoon. I contacted the credit card company and put an immediate hold on the purchase and I refuse to pay it.

I ordered a spark module from ApplianceParts.com (very good business I might add) for my Magic Chef gas range one day in June. I don't know how, but the very next day (according to my email) I ordered a module from Appliance Zone for twice the price. Well, the part from Appliance Parts came in and fit. But I was thinking that there must have been some kind of ordering mix up with Appliance Zone and didn't think that there was a part coming at all. Well, lo and behold, this module came in and it wasn't anywhere near the type and style that would fit my range. I didn't even open the part's bag but emailed Appliance Zone and explained the mix-up. Do you think I got, "Oh, that's okay, we'll send a request authorization form and we'll credit your account?" Not in your life! Ultimately, after several emails, their story (and they'll stick with it till the cows come home) is that if it's an electrical part, it's yours no matter what.

So I called Visa, they reversed the charge, and I sent the module back. Well, got it back today in the mail marked "Refused". So off it goes to eBay. So run and hide from ApplianceZone.com. Get your parts from ApplianceParts.com

I recently filed a complaint with consumer affairs about an ice bin purchase. In all fairness, I must report that after filing a complaint with PayPal. Kari A. from appliance zone contacted me and my issue was resolved in minutes.

I went to their web site to find an ice dispenser bin for my refrigerator. They had what I thought was it, but did not show a picture. They had a button to click on to request a picture, so I did. I was contacted by Courtney ** telling me that there was not a picture available for this model but if I give her the model number for my refrigerator she would look it up.

She sent me a schematic drawing of the ice dispenser and it was what I was looking for. She told me the part number was WR17X11461 and I ordered one. When it arrived, it wasn't even close to what I wanted and didn't look anything like the schematic she had sent me. I went to the live chat and talked to an Ashley **. She said that this model did not came as an assembly that I could only order parts to repair my old one.

I requested an Return Authorization number to send this back and was told that they would not accept a return as it was considered an electrical part. It's a plastic ice bin with a plastic auger. I wish I would have read the consumer affairs complaints before I ordered from this place. After reading the complaints it is obvious that this is a crooked outfit. I am out of $104.94.

I bought a piece for my range that was listed for $159.99. After almost a week, I got an email stating that they had made a mistake in the price, and that I need to pay them more money for the part. I then told them, that the sale was completed, as my account had already been charged. Their customer service has no phone number, their live chat refused to have anyone call me. They refused to send me the part I had already paid for without more money. I have yet to receive a refund from the company, and have not received the item.

I order a part for my dryer and paid for the 2- 5 day shipping. Over a week later I still had no part. I tried locating a phone number for them adn was fresh out of luck. I ended up having to live chat with one of their customers service SPECIALISTS...I was told that they wouldn't be able to help me as it took thirty days becofre they could make a claim with the post office. I tried to track the package using the tracking number they gave me and it showed nothing.

I contacted the local postmaster adn she infomred me that it had not even been scanned in. which meant the post office had not even received the package from them..I again stied to conact a live person at appliance zone and asked if they could have someone call me. I was put through a series of automated responses...only to be told again that nothing could be done for thrity days...So I have no dryer part after paying for expedited shipping...no number to contact anyone...and confirmation through the post office that it never shipped....Wish I had found this site first...I also read a forum that says there are onver one hundred complaints against them with the BBB (Better Business Bureau)

Beware of this company, Appliance Zone.com is a scam!

Back in January I ordered online a water filter (3 Pack) for my refrigerator shipped to my PO Box address for the amount of $ 87.92. Apparently, I missed the fine print that they don't ship to PO Boxes. After several weeks I contacted them and asked where my order was. After a lengthy search, long holding times they finally stated it was returned because they cannot ship to a PO Box.

I asked why did they ship in the first place if they cannot ship to a PO Box? No explanation only rude remarks that I have to read the fine print. My request to talk to a manager or the CEO of the company was denied. However for an additional fee they would ship it again to my street address. I refused to pay the extra fee and never received the merchandise. I disputed the charge with AMEX and Paypal and was refunded my money.

Now in June I received a letter from a collection agency AmerAssist requesting to pay $ 37.34 for restocking and shipping charges I owe Appliance Zone. The collection agency provided me with false and misleading statements from Appliance Zone signed by Kari A and Paula A. It is my intention to fight this scam with any legal means available to protect myself and others from this scam artists. Unfortunately I did not read the numerous complaints written up by frustrated customers with similar experience prior ordering merchandise from Appliance Zone.com I repeat do not buy anything from Appliance Zone.com if you want to safe yourself money and a major headache.

I purchased 3 -refrigerator water filters and I ordered the wrong ones . I contacted them , only using online contact ( no telephone no.) and they agreed to accept a return only if I ordered the correct ones, which I did . They in turn charged my credit card with 6 filters and sent me 6 instead of the 3 I wanted.I returned the 3 incorrect ones and never received a refund. I contacted them and they just stated that they never received the filters. I purchased "Delivery Confirmation" and according to USPS records the returned items were received on 10:11 am May 3-09. They are impossible to deal with. Something should be done to correct this scam. Thanks. Erv USPS

BUYER BEWARE of these Scam Artist. I ordered a part one evening for my washer. I decided to double check the part number the next morning early at 7:15am. The on line chat customer service rep, said I needed a different number which cost over 100 dollars more. I asked if I could just cancel the order and get a refund to which they gave me the link to do so. The customer service rep. was struggling to give me a straight answer on the refund and to aknowledge that I could cancel the order, but finally did so.

I filled out the order cancellation, which had a disclaimer that only back order items could be canceled. I didn't pay it much mind, as the customer service rep said I could and I had contacted them so early in the morning, way before fedex would have picked up. I decided to contact them again at 10:30am to follow up. The customer service rep, said that the cancellation department would notify me and it could take them uop to 24 hours. I told him that I canceled this order in plenty of time, I would like him to follow up on it for me. He assured me that everything was fine and the next contact I recieved was from the cancelation department at 3:30pm saying it could not be canceled because Fedex had already picked up. I was very upset with this and tried to have fedex stop the shipment, which they couldn't, so I had fedex flag it not to be delivered.

So it was returned to them and I already know they've scammed me out of the shipping, so its been two weeks and I still have not recieved a refund on the part. I know that the part shipped from the same zip code as the company location, fedex picked up only a couple of minutes before they e-mailed me it was too late and 9 hours after I asked for it to be canceled. They also do not have a phone number you can reach anyone, its a recorded message. I would strongly advise anyone else throwing there money away with these Scam Artist.

Avoid buying anything from appliancezone! Instead, go to your manufacturer or find another method. I purchased a replacement motor for my dehumidifier and it arrived in worse shape than the motor I was replacing. The motor looked like it had been thrown down a flight of stairs, no kidding. The motor was damaged in handling, not shipping, though the packaging was terrible as well.

I thought the price for the motor was high to start with ($88), but I could find no other online vendors and I like to fix things like this myself. I'll never deal with this company again. There was no phone number to call. They only take fax or Internet orders, no customer service at all! The person answering the chat window on their website was called "Ashley", probably not their real name (based on other posts here).

Refunds are not available even when they shipped a broken motor. I completed an RMA form and will hope for a replacement motor. If that doesn't happen (I'm not optimistic), I will have the credit card company cancel payment and file a complaint with the Better Business Bureau. I don't usually file complaints online. I'm too busy to complain, but this is a really, really bad company. Avoid at all costs, these people are crooks!

I ordered a refrigerator water filter--the wrong one. My fault. I never opened it or unsealed the box. I called them, then emailed them asking for an RMA so I could return it and buy the right one. I was told that a filter was "electrical equipment" and not returnable. Ashley sent an insulting email saying that I had to swear that what I said was true. This is nutty. What sort of customer service is this? I sent email to corporate office (**) but there was no answer. These people are crooks.

I purchased a dryer part online from this company because they had the most reasonable price. However, when the part came and I did further diagnosis on the broken dryer, I realized that the part I ordered was not appropriate for the problem. I went online "chat" with a customer care person and found out that if it is an electrical part, it can only be exchanged for a similar item.

Why would I need a like item if the first one wasn't the right one to begin with? The return policy further states that any electrical part, whether connected or not, is not returnable. Now, I am out over $50.00 for a part I can't use. The dryer is old but has performed well so replacing it seemed to be extreme. I was trying to save money, now I'll be spending more of it. I'm a widow and the budget is tight, like it is for many others. It upsets me when companies take advantage of the consumer.

We purchase a part for our dishwasher for $62. We got an email saying that if we want the part, we need to give them an additional $46. This is unacceptable, It feels like a bait and switch. The prices were clearly listed on the website and we bought and paid accordingly.

I ordered a part to hang my microwave. The advertisement said it would fit my microwave. I even asked on their chat line before I ordered the part. When I got it, it was clearly the wrong part. I had to wait over two weeks to get a "return authorization" or they would not accept the part or "keep it without refund." I finally got it and sent the item back. I got a "partial refund" and no shipping costs back. The item was not damaged and in perfect shape when I sent it back. They ripped me off! A reputable company would not have a scam for a return policy.

I ordered a critical part on Friday at noon. I paid for expedite shipment and nothing on my order in their website indicated that the product was on back-order. I called Monday to inquire when they would ship and I was informed that the product was on backorder from the manufacturer. I asked them to cancel the order and refund my money as quickly as they took it.

Now, they are saying they need to review the cancellation policy and I will not be able to refund my credit card for 7 days. It was bad form on Appliance Zone! The product should have stated on back-order. Now, I have wasted 4 days, still without a critical part and out of money for 7 days. They are deceiving and making interest of my funds. This is the last time I'll deal with AZ.

I purchased an evaporator fan motor from Appliance Zone. I received the product in about 3 days (standard delivery). When I removed it from box, the bottom of the motor was damaged. I emailed them right away. The website said to wait for twenty-four hours for a response. They responded and apologized for the damaged motor. They told me they would send out a replacement for me at no charge. Three days later, a new motor showed up and in perfect shape. I will be using them again.

I ordered a timer for my KitchenAid washer, easy install. Turned washer on and it filled with water, then it turned on for about 10 seconds, then off for about a minute and kept cycling like this. They sent out replacement timer, same results, put my old timer back in (cannot turn dial using knob) and it runs fine.

I ordered a timer switch for my washer. I had paid for next day and I had received it two days later. I then check the part numbers after receiving the part, everything was good. I then put the timer in my washer. I tried it and it worked for a minute then stopped. It burned up the motor. I tried to get hold of the company but I cannot seem to find a phone number. When I try to talk to their live online service, it is as if no one is even there.

I purchased 4 gas cook top knobs from Appliance Zone. Turns out the knobs had the wrong length stem. I went online, went through all the return hoops they threw at me, and had to first order another set of knobs (correct ones) and then shipped the wrong parts back to them. On a $154 order they charged me $102 to restock 4 unopened plastic knobs in original packaging. Plus I paid $16 to ship them back. They never disclosed on the website that the restocking fee would be 2/3 the original purchase price. And no human customer service--all email and web chat. Right now I am out $102 plus $16 shipping for trusting these guys to return unused knobs. Nothing technical mind youplastic knobs!

This outfit is the worst I have dealt with in all my years of internet commerce. I ordered two replacement knobs for my range on 1/11/10. At the items were listed as in stock and the expected delivery time would be 5 to 10 days. Well, I waited over a month for the parts and decided to contact their customer service department only to find that they have no telephone representatives. I was able to get a hold of someone via their live chat feature and this person simply told me that the part was on back order and would be shipped on 2/10/10.

This was all news to me. Well, when the order finally arrived 2/16/10, it was incorrect. I received only one of two knobs that I ordered and the color was wrong. I have now spent two days trying to find out what happened and how these idiots are going to fix the problem. So far no answer. Someone needs to do something about this company.

I needed a replacement shelf bracket for my G.E. refrigerator. I utilized ApplianceZone's chat service and specified that I needed a 25.5" shelf bracket for a G.E. Profile Refrigerator. The representative asked me for the model number of my refrigerator and displayed a part schematic of the refrigerator interior and instructed me to specify the part that I needed to replace. I was very impressed. When the shelf bracket arrived, it was 29 inches long. I asked to return it and was sent a return authorization via email. I affixed it to the outside of the original mailing carton and sent it to ApplianceZone via Priority Mail on January 23.

For the first time in my life, I purchased a delivery confirmation. I checked the USPS website and found that it was received at Appliance Zone on 1/25/10. On 2/5/10, I sent an email requesting the status of my return. In what I considered a rude reply, I was told that returns are only processed once a week and that I should wait at least two weeks after receipt of the return to inquire about the status. I waited 3. Now (2/17/10) I am told that they have not received my return and they have asked repeatedly for my delivery confirmation even though I told them that I no longer have the confirmation number. I have reviewed similar complaints on this site and think that perhaps my experience is "business as usual" for Appliance Zone. ApplianceZone.com is not a quality operation. Order from them at your own peril.

I ordered a stove top grate for my GE stove because they had the best price.The grate arrived broken. When I contacted Appliance Zone, they were very courteous, apologetic for the inconvenience and professional. They promptly issued me a RA number and sent a replacement stove top grate at no charge to me whatsoever. I recommend this company and will do business with them again.

I bought a refrigerator water filter from their site that was advertised as fitting my model. I screwed it in and water sprayed all over my fridge. I took it out and examined it and found it had a grove cut into the fitting that surrounds the 'O' rings on the machine's nozzle. The original one did not have this hole. I went the rounds with some bubble headed ** on their chat feature, to no avail. I then contacted Paypal and filed a complaint. I have not heard anything back from them yet. Extremely unscrupulous outfit. Online thievery at its finest!

I ordered a GE dishwasher door gasket from them for $52.23 on November 27th. Upon receiving the part, I realized that it would be better for me to just replace this 25-year old dishwasher rather than to keep repairing it. So, I tried to return the part. I received a return authorization form from them (not an easy process; everything is difficult on their website and the live talk people are not very helpful). I returned the part to the address given on the RA form, shipped by US Postal Service on December 11th. However here it is, 5 weeks later, and they refuse to credit my account for the part. When I contact them (through the form on their website), I get a generic email. It took me several attempts to get what appears to be a real person to respond to my email. They claim to have no record of my return. I feel like I've been scammed out of $52.23. No wonder they can sell things at a good price, with the money they are making off these scams.

I ordered a motor for a Maytag clothes dryer and was sent the wrong part. I had many attempts to replace the wrong part with the right one--live chat and the email venues have prove unsuccessful, since they ignored or didn't accept my emails and live chat cut me off as soon as I mention to them that I need to exchange the wrong part with the right one. They just cut me off, and since there is no phone number or address to call them, there are no other ways to get in touch with them

I suffered a loss of $113.00 and loss of use of my clothes dryer, not to mention the loss of my time trying to contact these thieves.

The ceo is Jim. Stacey would not provide street address for company. A big red flag. All she would say is they are in southern Indiana and then she gave me a PO address for correspondence. She said most of our parts ship from Chicago and Louisville Ky. I placed an order online for a kit to permanently install a new GE portable dishwaher was about to purchase. I received a confirming email at 938 am. Within 30 to 45 minutes I tried to cancel my order. There is no phone. The online chat representative told me to fill out a form. I filled out the form and received an email response at 1240 pm that it was too late to cancel my order.

The Better Business Bureau link below may be helpful to some complainants. Among other information, it contains the address and telephone numbers for Appliancezone.com: bbb.org/louisville/business-reviews/appliances-small-supplies-and-parts/appliance-zone-llc-in-corydon-in-159129407/

After reading the complaints I found in this website, I had second thoughts about ordering from ApplianceZone.com. Fortunately, common sense kicked in and I convinced myself that for every vocal ******-off customer, there are thousands of silent satisfied ones. I am happy to say that my experience with ApplianceZone proved that I was right -- I got great service, original equipment parts at the price of Sears and very quick delivery.

A couple of tips before finalizing your order. 1) Verify that you have the correct part numbers. Check several of the other websites that sell the parts you need and make sure they all agree with the same part numbers for your model machine. 2) Before paying for expedited shipping, check with ApplianceZone to verify that they have all the parts for your order in stock.

I ordered a part from them on 10/18 and paid for express shipping (2 - 3 business days). As of 10/27, the part hadn't shipped. their web site specifically states "If your order is not in-stock and placed on BackOrder we will automatically notify you by email 1-2 business days after the order was placed". Apparently they sub out orders to wholesalers. The first one that they went to was out of stock. My email triggered them to send the order to a different wholesaler. They refuse to provide a telephone # to contact them, and they don't seem concerned that that they didn't perform as stated on their web site. These guys are making fraudulent offers, and the consumer has no means of recourse. A part I needed and paid to be rush ordered will be at least 2 weeks. I wont use this company again.

I unpacked the box and dismantled the oven door to find it was the wrong part for the oven I had. Now I could not use the oven at all - the glass now broken into pieces.

Eventually I was given the "help" e-mail address. They insisted I got the part I ordered and suggested I ordered the correct one - I did not think that was a good idea.

I have all e-mail correspondence and "screen dumps" of the "live chat" sessions.

I am 59 years old; in my lifetime I have never dealt with a Company as bad.

I needed a replacement part for my dryer. Chatted at length with an appliancezone.com Live Chat rep who instructed me what to by for my model. The part was incorrect and appliancezone willingly gave me a full refund since I was willing to "reorder" the correct part. Another lengthy live chat was required to identify the correct part, but alas, when the order arrived it was still wrong. Kari A (self proclaimed customer service manager) arrogantly claimed it was the right part, refused to allow me to contact someone above her, and told me to take it up with the manufacturer. They would refund the money for the part (only about $7) but refused to refund the shipping to me or back.

Obviously not worth it for me to even send it back. I took it up with the manufacturer who told me the replacement part needed three components, a fact that alluded Appliancezone.com. The live chat incompotence and Keri A's arrogance caused a quite simple issue to become time consuming, frustrating, and at the end still unresolved. It wasn't the money so much as the bad information and bad customer service. Do not use this company!

I ordered parts on Monday. NOw it is Wednesday. I paid for express shipping. According to the post office tracking information, they have not received the shipment yet. My credit card has been charged. I contacted ApplianceZone on-line and communicated with someone identified as Brent. When I informed him I would be contacting consumer affairs, he disappeared and our communication ended.

I also sent them e-mails that they have not responded to. Looking on-line, I've discovered there are complaints about this company all over the place. My order, #317068, was a small one in the amount of $19.37, however, the inconvenience and frustration of being strung along and not having my inquiries dealt with is not small. This company should be put out of business.

The consequences are, I am out $19.37 unless I contest the charges with my credit card company. I have to waste my time getting this matter resolved. I don't have the parts I ordered, have no idea if I will receive them, and now have to start all over trying to find a legitimate vendor.

So I mentioned that I might as well order the lower price part (3-21-018-0 for $32.29). So I did via ApplianceZone's on-line ordering system, charging it to my Discover Card.

I returned to the online chat and explained the problem, whereby I was given an email address where I was to document the problem. This was now less than 7 minutes after I had placed the order. I immediately sent an email explaining the situation.

So I called my credit card company to request a correction. Of course, I hadn't received the part at this point, so I was told they would do as I requested after 15 days and my attempt to return the item after it arrived. The credit card company was already aware there is no phone contact for ApplianceZone.

Several days later, a package arrived at my address, but not to my name (e.g., with a different 'sold to:' addressee). This package was from another appliance parts supplier altogether, and the item was a different part number. And it came with an invoice showing a lower price ($24.45) than the part I ordered.

Minutes later I got a call from 'Jordan' of ApplianceZone. I asked for her phone number. She would not provide it. (I don't have caller ID.) I explained the entire situation. She said, in essence, 'Too bad,' and that the item I received was a substitute, the lower price was irrelevant, I would not get a refund, and would not be issued a UPS 'Call Tag' to return the item.

A couple weeks later I contacted Discover again to initiate a charge back.

A month later, Discover sent me a letter with documentation from Appliance Zone stating that I didn't follow ApplianceZone procedures for returning the item (within 30 days), as well as several other points. I responded to Discover that Appliance Zone would not issue a return authorization nor provide a return address, and that all the other points ApplianceZone mentioned were erroneous. I followed my comments with a Fax to Discover including supporting documentation.

BTW...the item I actually needed was the part the ApplianceZone chat person had said was discontinued. I called the sales department at the company that shipped the wrong part to me on behalf of ApplianceZone to ask if they could supply the correct part. Yes, they could and their price for the part was 25% cheaper than shown on ApplianceZones website.

Further, the part I initially received is also listed on the ApplianceZone website...at a 15% lower price than they charged me!

Unbelievable!

With help from the website tools, I selected and ordered a dishwasher part in June. It arrived promptly but I then discovered I had mis-read the part details and it was wrong. Appliance Zone was not willing to take the part back uat first, until I appealed to them that I was a new customer at which point they agreed. I then ordered the correct part, but subsequently discovered that their promise of a refund was actually a store credit, less 20% restocking fee. Their customer service rep (who only communicated by email of course) was rude and quite unwilling to make any further adjustements to my account. So, I spent almost $110 with shipping on a part that should have cost under $60 with shipping, and I have a store credit that I'm now most unlikely to use as I don't trust their ordering procedure and lack of personal assistance.

Ordered a trim piece for my stove...by there recommendation (which they claim they did not give me the part #) Told would received in 5-7 days...after 4 weeks told it was on back order. I told them to cancel...had to live chat with someone else and fill out a form. Next day received email stating could not cancel it was in and ready to ship. When I did get it was wrong part and a new label put over old changing the part #. After jumping through hoop and doing live chat with someone named Brett (very rude) I finally got a # to return the part. That was June 16 it is not Aug 19. No credit and no one will give me any info...just emails saying they refuse to help me with any information and all very generic responses so I can tell this is not the first time this has went on. So now they have my payment and my part back...so I just hope to prevent anyone else having to go through this...they appear to be cheaper than other sites but NO PHONE # which I did not notice ...so you can never talk with anyone to get real customer service ... I mentioned the bad service to "Brett" who quickly informed me I had him confused with someone who cared!

I had a pretty good experience with ApplianceZone. First of All, I ordered the incorrect part for my washing machine. Because it was an electric part, they couldn't take it back for a refund, but they did replace it with the correct part with no problem. If you adhere by the policies it seems like things go great!

Ordered 1 refrigerator handle - paid by AMEX. Received 1 but was billed for 2. Called AMEX they investigated and back charged the 2nd charge. Appliancezone sent account to collection agency. They claim I ordered twice and received 2, but they can not document that I ordered 2 or that they shipped 2 or that I received 2. Collection agency can not get information from them either. Then they claimed that AMEX cancelled both charges, AMEX conforms only 1 charge was credited and offered to confirm that with company.

Passed that information to the collection agency.

It is not possible to speak with anyone at company, customer service will not discuss and says must fax information to company. Have done that but the only response so far is silence,

I made an online purchase December 10, 2008 from Appliance Zone. I received the item, 1 Clothes Washer Timer - WH12X10300. The total purchase was $73.39. The replacement part was not needed for my washer. I had a repairman come to the house and the following service was performed, "found yellow wire out of harness block." The wire was tightened and the washer was restored to working order. The part was returned back to Appliance Zone. I paid $5.25 to ship the part back on December 13, 2008 to the company. It was in their possession on December 18, 2008 at 8:56 am.

Since shipment of the item, I have contacted several of the employees through direct email and also through the live chat (which I continue to pursue). They inform me, "too bad, you lose" and "you will not pursue this any further." It also seems the business phone number has been changed. No results. I have contacted my credit card company and they responded that they could no longer pursue these efforts on my behalf. They stated, "since the merchant either refused to accept the return (which was verified they have in their possession) or has a no refund/limited refund policy, we have no recourse to obtain credit for the charge."

February 24, 2009 I filed a complaint with the Better Business Bureau. They recently closed the case as they could not bring resolution between the two parties.

I would appreciate my part back or my refund. A poor business practice to accept returns and not refund the customer. Worth looking into, the compnay, well deserving, has earned an F rating through the Better Business Bureau.

I ordered 4 stove knobs for my gas range which $57.96 plus postage making the charge $65.91. They sent the wrong knobs which were for a dryer. This company has no phone number where they can be reached.The date of the order was April 25.

You can only reach them by e-mail so I e-mailed them asking what I should do. The took several days to get back to me and when they did it was only to ask how many knobs. I answered back and several days went by with now answer. I then called my credit card company to dispute the charge that was already on my credit card.

I was told to mail the wrong knobs which I did. About 2 days after I mailed them back I get an e- mail from Appliance Zone telling me that there was a mix-up in the order and my knobs went to someone else and to wait for an envelope to mail the wrong knobs back. I e-mailed them back telling them the wrong knobs were all ready mailed back and please cancel the original order and please credit my credit card. They never did and now my credit card company has put the charge back on my bill. I tried to e-mail the company again but I have not gotten any response.

Order 2 refrigerator filters on 4/20/09. 10 days go by and nothing. Since there is no "live" voice to speak with...I go to the website & am informed by a "chat rep" that my order is backordered and not being shipped until the following week. I ask to cancel (company policy states that only backorders may be cancelled by email) I immediately did & informed them I wanted a refund (they charged my card in full on 4/21; can't do taht until order ships but they did). 6-8 hours later I receive an email that my order has left Chicago & I cannot cancel. Have been going back & forth since 4/30 trying to get my total refund of $63.93. I notified them that if the item is shipped I will deny the package which I did.