Anthony & Sylvan Pools

When A/S built my pool, the level of communication was pathetic at best. And now that I have a pool heater that was installed improperly, I have had to deal with Anthony & Sylvan again. This company has left Georgia because their reputation was so pathetic and they lost their business. Nothing has changed. In dealing with them for warranty work they do not return calls, delay doing anything and will not even call back from the corporate side. Do not build a pool with Anthony & Sylvan Pools!

My plastering issue started 3 days after the pool was complete. I too had to pay my final payment before the pool was completed. My representative never called, came by, or answered any of my calls. This is a short version, but I have 3 years of audio, video, and emails of contradiction and lies told by Anthony & Sylvan and the Uno plaster company.

I have and still been patient with everyone involved. I've been nothing but polite and friendly with everyone, believing everything they say, because I'm raised the old-fashioned way and I trust a person. Well, that has cost me, because a big company like this take your kindness, as they say, for weakness. I've been told I pissed them off, accused of things, or told I'm making things up.

From the start, I told them I didn't know what I've done, but these two companies have never been there for me. I have had several representatives come out. People of these companies who tried to help were no longer at the companies. And I don't know why, but Uno and Anthony & Sylvan showed that they are very adamant in not helping me or trying to make the situation right. It's like they hate me for some reason. I've talked with some people, and they have heard and seen this. No matter how wrong these companies are, they will not admit or correct the simple issue it was that they let get out of hand.

After 2 years, I think I finally filed with the BBB, and they did re-plaster. But it was just a makeup, and the issue started right back. And from an email, both companies lied. So now, they came back and said it's the water. Nobody started me from the start. Uno, the plaster company, said it's over-processed. Well, this accusation came after they didn't correctly re-plaster.

I asked for my money back of the re-plaster, not the pool, just the part they can't correct the right way. And that's when now it's all my fault over chemicals. Well, like I told them, all my instruction came from Anthony and Uno; and I was told to use a warehouse pool. I'm not the type of person to ask or take something that I didn't pay or work for.

Now that I'm reading the complaints or issues others are having, I wished I never dealt with these companies. I've ask them to sit down and go over the messages. I was promised, but again, nobody showed. I talked with chemical companies, and everyone I talk with said they just giving you the runaround. From the start, all somebody had to do was return my call, and this issue could have been resolved 3 years ago. But they don't care and said to just take my money. Please help.

When the pool was purchased we paid cash. I was having trouble with the pool filter and not pulling water through the filter. I called and spoke to Mr. ** who said he would follow-up and get someone to look at the problem. They sent Admiral Pools at (702) 260-3358 to look at the problem after I paid them $90. They sent one tech who did nothing but prime the pump. The filter started and he left. Ten minutes later, the filter stopped and did not come back on. I called Admiral Pools and explained what happened. They said they would send someone back in a day or two. A new tech showed up and took a look and said the problem was the impeller. He took the part with him. I then get a call from their office to say that it would cost $350 for them to fix the problem, after I had already paid them the $90. I called and told them to return the part that I could not afford the extra money.

Anthony Sylvan's sales representative assessment was inaccurate from day one. First, I was told no retaining walls were required but after signing the contract, I was told a retaining wall and steps were required. The sales rep could not confirm how many steps I needed but said I could make any necessary adjustments once the project began.

Second, I was told about a retaining wall required where the equipment would be located and the equipment (heater, pump, etc. ) would be located on the backside on the wall. After down payment received, I was told the equipment would have to be placed on the front side of the wall which would affect the entertainment area of the pool decking area.

Thirdly, I was told after the contract was signed and down payment received that I would need to have additional dirt bought in to level my yard. I asked how much dirt was needed. I was told don't worry about it, that can be taken care of once the project begins, I can negotiate that with the project officer. I would think if you're in the business there is a process or calculation to determine soil/dirt estimate/requirements.

Then I asked the rocket fuel scientist question, "how much does a truck of dirt cost?" I was told by the representative he was not sure but it wouldn't be that much, but I can ask the project officer when they begin. Unbelievable that a company that's been in the business as long as they claim not knowing how much a truck of dirt costs.

Anthony Sylvan is a joke and if you deal with them, ensure you get confirmed information because once they dig the whole in your yard, you have minimum to no options. Luckily, we didn't allow these clowns to dig. They think its a done deal, but we will see them in court. Be aware!

I called Anthony Sylvan Pools to come to my house to look at my pool for renovation work. The scheduled appointment was for 2:30PM on 9/9/11. The salesman decided to come out earlier and took it upon himself to enter my backyard while I was not home, that would be trespassing. When I came home 3 hours early from work, without pay I have seen he was here and gone. I received his proposal in my door jam. The proposal was in an amount that is absolutely outrageous. When I called and asked why he came early, his answer was he's a busy man and can't wait. Their service is completely unacceptable and their cost is unbelievable. They're actually lucky that I'm not filing trespassing charges against them.

I have contacted your offices many times to let you know about the problems with the pool. The company sent Ray Bell from West Palm Beach to check the pool twice. He did not find any leak. My pool has been with problems for many years, and Anthony & Sylvan Pool has not responded.

After reading all of the negative complaints, I wanted to let everyone know Anthony & Sylvan is not a bad pool company. There will always be someone complaining about something or someone.

Here is our experience: We had our pool built in the winter/spring of 2007. That particular year was an extremely rainy year. Our pool measures 42x18x6. If you can imagine after it was raining for weeks at a time, how much water was in the bottom of this hole in the ground. We joked that if it didn't stop raining, we would forget the pool and take a pond and go fishing in our own backyard. Anthony & Sylvan came out several times to drain the excess water, put plastic protection on the walls, so they would stop falling in.

After such a rainy season, Anthony & Sylvan finished our pool at the exact time they said it would be finished, the exact way we designed it to be. We checked on the status of the building every single day, from one step to the next, to the inspections being done etc. Our salesperson was so professional and eager to sell us a great pool. He threw in a few "free extras", two lights instead of one, and two skimmer baskets instead of one. Our lights change colors and can be changed to disco lights if we want.

One thing we made sure of was the fact that he actually owned a pool that was built by the company he was working for. We had someone that wanted to build us a pool, worked for a pool company, yet thought having an in-ground pool was a waste of money. Why do business with someone who doesn't own a pool by the company they work for?

The crew that came out was very professional and cleaned up each and every single time after they worked on it. The first year after having the pool, we discovered we had a leak. We called the warranty department. They sent a crew out immediately and it was resolved.

The pool we had built costs us around $60,000, so we decided to purchase the lifetime guarantee warranty. We put in a salt water pool with a pebble finish, instead of the typical white bottom finish. And we purchased pop up head cleaners instead of the typical pool sweepers. I grew up with the typical white bottom finish. My parents had to have it refinished after owning it for about 8 years. Then another 8 years, once again it's another refinish. They had the typical pool sweeper, which they had to have replaced several times. They were so glad they finally sold their house, so they wouldn't have to put up with that pool again. They used a different company than Anthony & Sylvan.

We have always been very pleased with Anthony & Sylvan.

called and called no return call my pool was poorly installed they never came out even to look

What hasn't happened? From the start our pool installation has been a total disappointment.

Three years ago, the pool installation was complete and it was a waiting game to decide whether we chose the right company. Two years ago, we contacted Anthony ** about the caulking of the capping and decking. They sent a crew that apparently never applied expansion joint sealant or had forgotten their glasses in the van because sealant was everywhere, from the fence, decking and the side of my home! Worse yet, the sealant bubbled up and now looks horrible!

One year ago, we had cracking issues and we were constantly losing water. After calling Anthony ** they sent out a play dough artist. Needless to say the finished product looked like a 5-year-old had done it! It solved the problem, but it's appearance along with the bad sealant, wasn't what I paid for.

This year, well lets say, when we opened the pool, I was ready to rent a billboard outside their office with pictures of my pool on it! I lost 13,000 gallons of water over the winter and massive cracks lined the pool along with huge gaps in the capping. They sent a play dough artist, but this time they were armed with a caulking gun! It looked worse than a 5-year-old, I would venture to say my 3-year-old would have done a better job.

Today, I had to call again for the third time about the unsatisfactory nature of the work. Anthony ** has not addressed the cracking in the capping on a 3-year-old pool. I'm amazed that they are still in business at this point! I would never recommend this company to anyone!

After 35 years of marriage the dream of putting in a pool was about to become a reality. I must mention that they were quick to come out and meet with us. We designed the pool with Anthony & Sylvan and I wrote the deposit check for $3500. We were told the pool would be completed last week of June or first week of July 2011. We didn't plan our annual one-week stay at the Jersey shore this year because of this major purchase. Today is June 28th and they haven't even been out to start construction. They do not even respond to your phone calls. My husband called everyone including the president of the company but did not get a response. So no pool, no vacation. I guess at this point the only thing to do is to find an attorney and try to get our deposit back. Dream killers!

My sales meeting with Anthony & Sylvan went very well. The sales rep, Don **, was very convincing. He sold me a vision of a high-quality company that has been in business for a long-time and has the scale to get a better price and better quality product. The reality was the timeline that was originally promised to me of 60 days for completion is now 4 weeks over due. Less than 1 week was due to weather. The remaining 3 weeks have been due to mistakes made by their plumbing crew and holes in the scheduling. I want to keep things concrete and tangible here. Ian **, the scheduler, did not respond to my emails for 3 days at a critical point in the project. The plumbing did not fix their mistake for what is going on ten days now, and this has delayed the project by a week.

Can you believe a company makes a mistake and does not fix it immediately? You would think there is someone there explaining or apologizing for the mistake. There is no one who will take my call and Ian ** won't answer any direct question. At the Consumer Affairs, I hope you are an entity that can protect individuals like myself from false advertising. I believe telling someone 60 days for completion and have it go 4 weeks over (3 weeks due to things under Anthony & Sylvan's control) is unacceptable. I'm not sure how you want to quantify having the expectations for a certain completion of a project and that being missed by 50% due to negligence. Thank you for listening.

I sent a second letter in on 6/22/11 and I want to ensure you received it. Can someone confirm you did. It was regarding work done on my in-ground swimming pool that was not satisfactory and paid for in full. Anthony Sylvan Pools have promised numerous times to come out and address the matter. I am still waiting on the inspector for the plaster work that was done. It looks like the old surface vs. what I was told "I would have a brand new swimming pool". We need your help.

Anyone thinking of using Anthony Sylvan Pools for repairs are more than welcome to come by and see the terrible work that was done to our pool. Totally disgusted by how they treat their customers. We definitely feel like we have had and that they took our money and did not, did not stand behind their product. The pool plaster "the finish" in the deep end only appears to have dark black veins running through the surface. We have had our water checked regularly and there are no iron or mineral deposits in the water.

This was money put aside to have the pool repaired. My wife actually insisted, I use Anthony for the repairs when I in fact wanted to get different estimates. She said they have been in business for over 60+ years and surely they stand behind their products. I am distraught that to think I trusted them and the best part. I asked one of several individuals they sent out to check the surface and why it appears dirty and if they had this pool and spent all this money would they be satisfied with the end result and they said "absolutely not". They say word of mouth is the best advertisement. I am embarrassed of the finish and when my friends and family stop by they say "I thought you had work done to your pool" What happened? I'm so sorry that I called them out in the first place!

What a nightmare the company Anthony & Sylvan is. Anthony & Sylvan began construction on my pool in 11/09 and after digging the hole and trashing my yard, then construction just stopped. Just like that. For 5 months nothing was done. After many, many calls and to much frustration, I contacted Mr. Howard Wertman, president of Anthony & Sylvan with email address HWertman@AnthonySylvan.com. Well, Mr. Wertman certainly got them on their feet again and for the next couple of weeks, they were here doing their jobs. However, the jobs they were doing were unacceptable. The workers had absolutely no supervision.

The contractors they sent here couldn't speak English and the workmanship was like I said, unacceptable. My patio had to be completely dug up and re-tiled and now to my knowledge, I discover they didn't seal the tiles. Now every time it rains or gets wet, dirt comes up from the seams and water collects in areas. I've taken pictures and sent them to the warranty guy Daryl and he just wrote me a nasty letter saying he had no idea what was causing it and neither did anyone else in the office. Imagine that. How do they get away with this? The huge pool pump/filter system was installed in the wrong place, outside my bedroom window, and I had to battle with them to get it moved. They told me it would be fine there and that I wouldn't be able to hear it. Yeah, right.

They told me I was going to have to pay to have it moved and I said they were nuts. The original drawing showed where the system should of been placed and they never even looked at the drawing. So I contacted Mr. Wertman and they had to move it. Now here it is almost a year later and I am still battling with Anthony & Sylvan to get things done on this pool. I have not paid them their final payment because I know that once I do, that will be it. I will never hear from them again. They are threatening to turn me over to a collection agency. On top of that my $1,000 deposit which had been waived by one of the many project managers, has to be paid now. I was just informed of this yesterday. T

They are also saying that if I don't pay that now, they will turn me over to a collection agency. I have also learned that a final inspection has to be done by the city of Katy, where I live, to close out the permit. This is something that Anthony & Sylvan is aware of and they have never even mentioned it to me. If you don't have the inspection, there are consequences involving your property that can occur. So be sure to check and make sure that a final inspection has been done.

My advise to anyone is, if your pool is not complete do, not pay Anthony & Sylvan their final payment until everything is completed. It is your only recourse with this incompetent company. I am a divorced, working mom and this has been a nightmare for me. The employees of this company have bullied me in every way. I have been treated so disrespectfully and the letters that I have received are proof of this. I lose sleep over the issues involving this pool. I am having problems with the lights not working and now they just refer me to their warranty group who, of course, I never get any response. Yesterday the business accountant hung up on me.

I have been very patient and kind. I don't know what is going to happen and I am so sick and tired of this no response customer service. I would love to get involved in a class action law suit against Anthony & Sylvan. The only problem with this is that they would probably file bankruptcy and it would be a waste of our time and money.

I had work done on my Anthony & Sylvan swimming pool in May '09. The project started in May and lasted until August 2010. That's neither here nor there. We had the pool re-plastered, re-tiled and new copings stones installed. As the salesman stated, "It will be a whole new pool." Well, upon finishing last year, my husband vacuumed when surface set and was told to and called me outside to take a look at the bottom surface in the deep end. There are black lines which almost look like black veins in the entire deep end.

The pool, even after you vacuum, looks dirty. I immediately phoned Anthony & Sylvan Pools and told them we were not satisfied with the finish and we had a problem with the surface. They said no problem, they would send someone out. I asked them for a letter that stated we were not satisfied and a promise for them to return the next swimming season which would be in 2010 to correct their mistake. Following this phone call, I sent emails, left voice mails and sometimes weeks would go by before they returned any of my calls. With the opening of this season in 2010, I called them again to remind of the letter. Still, "No problem, we would send someone out."

They sent several individuals, some looked at the surface took notes and some didn't. One person came out and after he looked at the pool, I asked if he would be satisfied with this pool at his house and he said "Absolutely not." I don't know where to turn. I've invested thousands to get the pool repaired and I'm not asking for anything more that was originally promised and what I agreed to with the contract. We stood behind our word and paid them in full. There is a three-year warranty on the job. What good is having a warranty if Anthony & Sylvan Pools is not going to stand behind it and make good for it.

I don't know where to turn. This has caused nothing but anguish for me and my family. Help! Please help! One final note: they mentioned that there might be iron in the water or minerals. We have the pool tested weekly with the reports in addition, I have a purifier in the house. They kept saying to call them back but they never planned on helping to resolve the issue.

This spring, Anthony 7 Sylvan re-plastered my pool and replaced the filtration system with a so-called chemical cost saving system. My pool has black dirty lines all through the so-called white and blue crystal plaster. The filtration system does not work at all and it now costs me 4 times as much to maintain the pool as it did before their cost saving system which is at 12,600.00 and 1000.00-dollar bucks. For water replacement, the job will have to be re-done all over again to look and operate as good as it did before they re-did it.

I can't express enough. Do not deal with these people. Over 50 phone calls have gone unanswered and everyone involved has no knowledge of the pool renovation system or even a clue on how to do it when they had sent a professional out to look and they agree on how bad it looks but they do not have any answers on how to fix it. They need to talk with someone from the higher up, who never is there.

Follow up to original complaint. It is 08/30/2010 and our pool is still just tile and granite. The project manager quit and a new man is in. They lost our permit package showing all the notes and changes. Both spa and pool did not pass plumbing inspection after it was granited and just last week was jack hammered and repaired. They have been dragging their feet getting us a final cost amount and dropped a side contract with Olshan foundation after it was half finished. So now we have a 15' x 25' open area with rebar on it and no concrete. This company is horrible.

Anthony/Sylvan built my pool in 11/2006. By mid May/June 2007, the tile started to fall off. I called them and they said there was a crack in the gunite. They sent gunite company and they injected a substance to allegedly seal the crack. The crack was about 18 feet long (half of one side of the pool). They had to come back in 2008 and the gunite company told me they would have to repair the entire side because it was going to continue to fall. They did a temporary job formy son's birthday party and promised to return in 11/08 to fix it permanently. They left and never came back.

Now, they say it is not a crack in the gunite that it is the coping. They don't want to honor the contract and warranty service. I have sent them photos to show the crack, their own people told me it was a major crack that needed to be fixed and that it was under warranty. Those people can't speak directly against the company at this point but any good attorney can subpoena them to get their statement. I am not the only one in this situation, the web is full of unhappy customers with Anthony and Sylvan.

Seems to me that we should have enough for a class action suit. They get away with it because people get tired of getting the run around. I hope I can get help to get justice. Once they got paid, they forgot about their contract. And their own gunite company admitted the problem before they craw fished their way out to avoid paying to redo their job.

Here is an update to the complaint of 3-6-09: Anthony & Sylvan responded and went above and beyond my expectations to satisfy me and my family. The pool looks beautiful! If there are any questions please don't hesitate to contact me. The problem was resolved 100%.

It has absolutely terrible customer service. They have already received 90% payment on our pool, and all we have is a cement hole in our backyard and a huge mess. The grass is totally torn up, standing water in the pool hole and in the trenches they have dug. And the water is now breeding mosquitoes. We signed our contract on April 21, and we are closing in on three months and there's no pool. I think the worst thing is that no one at Anthony & Sylvan cares, as no one will ever return phone calls. Also, I have never seen the guy who is supposed to be our construction manager. Literally, I have never seen this guy.

Also, we contracted for the pool to be 7-foot deep. When they dug the hole and put in the gunite, they realized it was only 5.5 feet. They also cut our FiOS line, leaving us without cable, internet, and phone for until Verizon could come out. And after signing our original contract and depositing our downpayment, they informed us that they couldn't do the job for that amount and hit us with another $1,500.

They promised that we would be swimming on July 4, 2010. We are nowhere close to swimming in our backyard despite 2 1/2 months since we signed our contract. Our dogs are unable to go into the backyard, and our kids also can't play out there. Weather is not a problem as last week was the only real week that we had any real rain. Prior to last week, we only had 8 days where we had any rain, and many of those days, it was a "trace" according to the League City Weather office.

I am disabled and asked for an ADA compliant therapy pool. They know nothing about Americans with Disability Act guidelines. I had to get them to carry a wheelchair out to the sidewalk frame to prove that 27" is not enough for a chair to turn around. They also left off the curved safety coping, which makes a place to grip at the edge of the pool, instead using flat bull nose brick. They want to pour our decking 2" below the original patio threshold they tore out. The doors are suspended above the cement with no way for the wheelchair to get in and out.

The rest of my story is similar to the others. No customer service, slow to respond, now that the money is paid, lots of promises never put in writing, damage to drainage and sprinkler systems, poor communication with project manager, and revisions without putting them in writing. Extra cost to us for everything they messed up. We still don't have our decking poured and our neighbors are getting tired of all this, too. We are still hoping for a good resolution to the pool problems. I and my paralyzed brother are looking forward to aquatic therapy in our own yard. At this point we are waiting to hear from the Houston Office for 'support'.

Everything is on hold. They are to pour a pad with footers for Olshan Foundation at the same time as the decking, $2000. They want $600 to replace a rain drain they crushed. This was to be paid from the 'bobcat' not being used. They want extra for steps and rails to make the spa accessible, they were not drawn on plans but requested originally. They want extra to pour a ledge for the thresholds. My sprinkler system is completely compromised and is not usable. I am on a fixed income. I refinanced my home and acquired a second mortgage to pay for this medically necessary pool/spa. I am single and feel overwhelmed by their way of doing business.

Where do I begin? Our pool is a mess and it should have been a haven for our family. Once the contract was signed and money exchanged hands, they were no where to be found. The "in-house crews" must only work one day a month (there are no in-house crews).

The schedule to complete it was 45 days and it has been 8 months! We are now in litigation and I cannot divulge further details other than to implore you to run as far away as possible from these people. Their customer service is "non-existent" and the corporate office is "non-responsive."

Much like the others, I have had nothing but the worst experience dealing with A&S. Our experience began in 2007. Initially, it was good. Our pool designer Brian ** was great. The first part of the build and design was a quick 2-week turnaround. Then when concrete was to be poured and inspection of the driving board happened, we had to fire our project manager, because he was unresponsive and did not know the proper tools to use and delayed inspection by a week.

Due to the delay, we did not get a plaster crew out there for days. When they finally showed up on a Saturday morning as a nice gesture by A&S, they were hung over, sleeping in the job and throwing plaster all over each other. My entire job was completed in 29 days which was great. But I think because they rushed, the plaster was the worst we/they have ever seen. The tile and grout look as if they had been in the pool for 10 years. We immediately started contacting A&S and demanding answers and someone to fix the plaster. We also had a mosaic dolphin put in, and it was crooked. I spoke to anyone and everyone--calling, emailing, leaving voice mails, threatening to seek legal counsel and sue.

Finally, Jim ** came out and inspected the plaster and did determine that it was their obligation to re-plaster my new pool. It was arranged that they would do this opening in 2008, and I was also promised a $100 gift certificate which I never got. We had issues with the re-plaster as well. The team did not show up with a new mosaic dolphin, and the pool went over 4 hours without continuous water fill. So again, I emailed and called to report the issues, and again, the plaster looks awful and the tiles were starting to pull away from the grout, crack, and break.

I contacted them again opening 2009, and finally, someone came out and inspected the plaster and determined it has what's called Iron Pyrite. And if it does not take of itself in 3 years, they are supposed to, but nothing on my broken tiles. There was supposed to be on a work request for 2010 season. In May 2010, I contacted them again about the broken tiles, and still since May, I have had no response. I will keep trying to call and email.

After spending $56k+, the pool's tile began to fall off. The electrical system was also inoperable. When I tried to contact the company (which fled out of Ohio), they said that the pool shell was covered and that I was basically out of luck. I now have this monster in my backyard for 10 years and regret every minute of the decision to put this pool in. This was supposed to be a haven for my family, but instead, our free time is spent on repairs to the pool.

Every year, I must enlist a tile person to repair the coping and tiles that have fallen off. We cannot allow children in the pool for fear of the sides (coping) could fall off on them. The top skimmers were never usable, because they cemented around them too much, leaving the opening for the flaps too small for them. Future repairs will run into the thousands, and frankly, I do not have the money to sink $10K or more into this.

We paid approximately $28K for our pool. It was the worst experience. The year it was installed, our concrete cracked all around the pool. We called Anthony Sylvan who passed it along to the concrete installer who said they came out and looked at it, and never heard another word. All of our concrete has cracked, and crumbled all along our pool. Our coping along the edges is breaking away and has been since we purchased the pool in 2001. It has been the worst experience ever. Anthony Sylvan has never helped us with any issues and has basically left us for dead! All this money is down the tubes. We were also promised a market umbrella when we purchased the pool and never received that either.

I have a pool that was installed by Anthony & Sylvan a few years ago. It has been difficult to maintain and we finally gave up two years ago and hired a "pool boy." Ultimately, we have discovered that the plumbing has never been connected to the main drain of the pool so we have been filtering from the skimmer and spa only. Of course, no one will so much as return our calls, so here we sit with no idea how to even begin to fix it. Avoid this company at all costs. They are unbelievably worthless.

We had a pool built with numerous problems. They broke the neighbors fence, caused problems with his drainage, etc. They "completed" the pool end of August but we figured out we had never seen a final inspection from the City. When we called them then ordered the inspection which failed approx 3 or 4 times before it finally passed in Nov. They are now telling us the warranty starts when they apply the interior finish! We had them out recently and they drained the pool into our neighbor's yard which is against city code.

They left a pump in the pool draining water and there was NO water left in it and at the same time left me a voice message that the "repairs were complete and the pool was refilled". The service has been non-existent. I finally got my neighbor's yard and fence fixed by showing up at their office and not taking no for an answer after numerous emails and phone calls. They have been horrible to work with. The foreman that built our pool no longer works for them "due to issues" like ours but the entire company seems to have the same attitude. Once they get all of your money it is customer NO service.

Problems with Anthony and Sylvan from the first deposit check! There are too many to name here. So if anyone can tell me if any of their problems were resolved, I'd love to hear it! First off, I was referred to this company by my builder's salesperson, Joe ** of Katy, which I later found out they probably got a referral fee for my $40,000 custom pool that I paid cash for! This was to be a 6-8 week start to finish job which took more like 4 months with a lot of not showing up. It took them 6 tries to find a tile that they "had enough of", to name some of the issues (this took me 6 visits to the office to pick out more tiles when they found they didn't have enough). Start with the mosaic tiles at the bottom in the shape of a dolphin. A dark shadow started to form around the back and sides of the tiles. Over time this got darker and worse.

The service manager sends out the builders to drain, cut the dolphin out and insert another one. I told them, "Won't this ruin the look of the settled gunite if you put a new one in?" "Nah, it'll settle right back in over time," he says! The dolphin now looks horrible until I get the entire bottom of my pool replastered, which will be no time soon! If you can get a visual, the dolphin now sits a little lower in the concrete instead of matching right up to the surface of the pool! Shall I go on? Sure, why not!

When my pool was done there was a pipe sticking out from the deck next to the spa. It took many stubbed toes and complaints before they came out and cut the pipe out of the ground, which in turn left a rusty metal hole in the deck! How do you think they tried to "fix" that? Well, they came and poured acid over the hole to "clean" the rust away and then proceeded to fill the hole with gray concrete (my decking is a beige color). Well, the concrete oozed all over and made a mess and of course did not last long. Over time the rust from inside the ground has eaten that concrete away and now the hole is back with the rust and all! There are many other holes around the decking where the pebbles come out and leaves a hole where kids are stubbing toes and stepping on pebbles!

Why am I wasting my breath even complaining when I know they will do nothing to rectify any of these problems I'm reading here? It just sucks to give a company $40,000 cash and be stuck with something not even worth that! I recommend Quest Pools to anyone building! Anthony and Sylvan needs to be shut down!

I found my less than 2 year old pool to be leaking. I also found my Ozone producing box to be not producing. I called my pool builder Anthony-Sylvan, and they proceeded to tell me to get a leak detection company to come out and find the leak, which cost me $300. The leak was located and the bid was $625. A-S says to fix it and if the leak is in the wall, we'll cover it. I accepted that as stuff happens, settling and freezes etc. Once opened, the culprit was a pipe not glued properly.

Wow. No joy from A-S. Not covered after 1 year is poor workmanship. Next, why put a rubber check valve right next to chlorine dispenser? Not only does it not make sense, it causes water to go back up the tube and destroy a $350 ozonator. So total fix due to uncovered poor workmanship was $1200. Sorry, I expected more from a $30,000 investment in my home. What next? Who knows, it is only 2 years old!

I am the second owner of the house as of May 14th 2009. The original owner was the person to purchase this pool from Anthony and Sylvan. I recently, as of 09/05/09, has some settling of my pavers around the drain pipe from the pool and called out a paving company to remove them and tell me what is happening. I was told by the paving company that the pool piping was installed and the dirt replaced however the area was not water-piped properly to keep the area from eroding.

I called Anthony and Sylvan on Saturday the 12th of Sept. 2009 and received a call from them on Monday the 14th. I started to tell what was going on and as soon as I told this guy that the pavers were sinking because of the area not being properly water-piped he went off on the phone on his tangent. He told me that the paver company was not qualified to make that kind of comment, now he does not even know what company came out to fix the problem, then went on about what they are not covering and what they will not do.

He was very rude and disrepectful and left me awe about how unprofessional they can be. He even told me that he should not talk to me at all because I am not the original purchaser and that he has not reason to continue the phone conversation and then rudely says I will tell you what we cover but it will do you no good. So he begins to tell me what is covered which all he could say is cracks. Well nothing about the surface coating being applied incorrectly or water seaping through the concrete, just cracks.

Now I understand that I may be liable for somethings since the pool was put in around August or September of 2006. He told me that I can not even have the warranty information because the original owner only have 5 years where he can transfer the warranty over to me from original install date. I may be wrong but August or September of 2006 to September of 2009 is no where near 5 years.

All I can say is please dont waste your time with a pool company of this character, you are investing a lot of money for something you should enjoy for years to come and if something was to go wrong then you have to deal with this headache. The warranty is suppose to be in place to make it painless to get something corrected, however it is just there to get the company exposure that "they stand behind their product." Well dont be fooled. I will not use them in the future for any pools that I may want in any of my future homes.

STAY FAR AWAY FROM THESE PEOPLE! The complaints are all the same and I can add mine to theirs. No Supervision, Trash everywhere, Tore up my ENTIRE backyard and left me with 2.5 years of headaches. Every year when the pool is opened there are missing tiles, the pool cover is messed up, (it is Automatic), the Spa is trashed and the people from the company who shut it down from the Winter always forget something. Their response is "NOT MY FAULT", or "NOT COVERED CALL ANOTHER DIVISION"

We were stupid, stupid, stupid going with these guys. Check your local people first. They at least can be gotten a hold of and if they mess up, you can get some restitution.

I entered a contract to purchase a pool with Anthony & Sylvan in April 2009. Here it is, mid-August and I still do not have a pool. Contract states that pool will be completed 50 days from breaking ground which was 5.13.2009. I am so upset with these people I don't even know where to begin to describe the heartache I feel when I look at the giant whole in my yard that was my summer dream. Now, to make it worse, they deck person who works for Anthony & Sylvan poured my desk it cracked and now they don't want to fix it. The desk cost me about 10k. I paid 34k for pool and I don't have one. Please help me...

They sold us and we feel like a couple of FOOLS! My husband and I are in the process of finishing a pool with AnthonySylvan Swimming Pools. Our first mistake was to use them. Houston has been incredibly HOT with just a mere trace of rain so A-S cannot use this as an excuse. We signed our contract based on a maximum of 6 weeks completion. We are 10 weeks into the pool and it is not complete.

They are virtually non-responsive once you sign the contract and pay your deposit. That goes for the OH So Friendly Salesman as well as the #1 PM in the Region. Quite Frankly, they both lie thru their teeth. We have lived with an increasing section of our backyard filled with Construction Debris which just gets bigger day by day. All the trades that come to your home, leave all of their trash behind in your yard-
Construction debris and food debris. A-S response "leave it , I will make them come and clean it up" No one shows up.

Main issue is the lack of Supervision in the quality and progress of the subcontractors by A-S. It just doesn't exist. And they continue to lie about it! As of this morning, my pool is scheduled to be plastered this Friday, Aug. 15th. The final clean up was supposed to be done today. Again- no EXAGERATION - A-S has once to inspect or look at the pool for integrity.

We have a plumber who screwed up the Sprinkler system in our Front Yard-A-S says "not our problem." One of the electricians fell thru our garage ceiling - A-S says not our problem. We will live thru this and learn from our Stupidity. We will never recommend AnthonySylvan nor will we use them at our other properties.

SPRINKLER SYSTEM FOR FRONT AND SIDE YARDS DAMAGED - CEILING IN GARAGE DAMAGED BY ELECTRICIAN FALLING THRU - HOME IS 2 YEARS OLD.

has been serving the Pennsylvania, New Jersey, and Delaware area since 1984.

Since we thought so well of them, we even had them install a pool at our own home, about 11 years ago.

We always talked them up, about being the best company to call, when our clients would tell us they were interested in getting a pool, and we have given A&S many excellent referrals over the past twenty plus years.

Well, let me tell you, these days, Anthony/ Sylvan, has become the one pool company from which you should.. RUN , AS FAST AS POSSIBLE!

Under the leadership of Jerry Strauss, who is their Vice president and General manager for the Northeast Division, this company has lost its way, and has been on a downhill slide.

Maybe it is a result of the downturn in the economy, but they are now routinely trying to find ways to cheat their subcontractors, and not stand behind them, rather than focusing on building a quality product. These guys are nothing but a bunch of clowns! Through their own arrogance and stupidity, they have lost the ability to attract and keep the best quality subcontractors, who are the backbone of any good pool company.

Like the saying goes, garbage in garbage out!

I highly doubt that this company is going to be around for very much longer, at least in the Mid-Atlantic region.

I am the President of a High-End Landscape Design and Installation company. Our firm has been serving the Pennsylvania, New Jersey, and Delaware area since 1984.

Since we thought so well of them, we even had them install a pool at our own home, about 11 years ago.

Well, let me tell you, these days, Anthony/ Sylvan, has become the one pool company from which you should.. RUN , AS FAST AS POSSIBLE!

Maybe it is a result of the downturn in the economy, but they are now routinely trying to find ways to cheat their subcontractors, and not stand behind them, rather than focusing on building a quality product. These guys are nothing but a bunch of clowns! Through their own arrogance and stupidity, they have lost the ability to attract and keep the best quality subcontractors, who are the backbone of any good pool company.

Do not use this pool company!! They will lie to you throughout the entire process of building your pool. Do not believe what they tell you unless you get it in writing. They tell you one thing and do something (or nothing) else. We've been waiting for them to finish repairs on our pool for the past 2 weeks but nobody will show up. They also will not return calls. As far as I can tell they won't ever finish our pool and we'll have to hire another contractor to finish what they won't show up to do. Tim Lookabill (the construction manager) is rude and too busy to do a good job. Dave Rothwell (Salesman) lied about numerous things and is extremely unprofessional (bad language, inappropriate conversations). Nobody else from A&S will call us back about getting the job done either.

We were warned to not use Anthony & Sylvan by another pool contractor. We thought maybe he was just trying to get us to use his pool company instead; we should have listened to the warning because our experience has been troubling. We will never use this company nor refer any friends to use Anthony & Sylvan ever again.

Contacted A&S and spoke with sales rep who was a very good salesperson. Told us that they used there own employees to build pools and that the heavy euipment is owned by A&S. All of this turned out to be a LIE. The hole was dug quick but everything after that turned into a disaster. We were told on mutliple occassions that people would be out to correct problems or get started on the next phase and we were absolutley lied to. All we recieved were excuse after excuse and fiannly we had had enough. they wanted there money and that is all that they cared about. the straw that broke the camels back is when no one showed up at our house for over a week and we were told that the Deck builder would be out on Thursday. He even came out and told my wife that he would be out the next morning ( Thursday). NO SHOW.

We called and got no response from our saleperson construction manager. Friday I finally got ahold of our sale rep who said the following after I asked where was the deck guy who was supposed to be out yesterday. I quote " I'm not a FU----- babysitter to a grown man" close quote. I asked wher our construction manager was and he said that they had just finished laying out and measuring a pool that they had just sold.

He said that he would talk to the manager and call me back. Of course no phone call back I guess that they were drinking a few beers after measuring the new pool that they had just sold. Saturday afternnon after no shows again I called the sales rep and fired A & S and told them to stay off my property. Of course when that happened everyone under the sun started calling me. I was just told that today they were going to enforce the contract on me and go legal. This is what you can expect from this company. DO NOT HIRE ANTHONY SYLVAN POOLS!!!!! RUNNNNNNNNNN!

Our pool deck had to be dug out and the replacement is inferior. Calling A&S was a joke.

After three years, the tile began to sliver or chipped out. Having called A&S, we were told that the tile was a three year warranty. Our warranty expired May, I called in June. This year, the tiles have chipped out enormously. I persnoally believe that the tiles were defective. Anthony and Sylvan will not be accountable for this nightmare. We're not sure just how much the tiles will cost to replace, but something needs to be done.

My advice, NEVER BUY FROM ANTHONY AND SYLVAN. My husband and I have concluded that we can't make or break them, but we will never reccommend them to anyone.

Within 1.5 years after having a pool designed and built by Anthony & Sylvan the tile surrounding the SPA started falling off. The warranty period was 1 year and Anthony & Sylvan refused to correct the problem. Also they mounted the pool controller equipment directly above the pool heater causing the enclosures to melt. Shoddy workmanship is also not covered by their warranty. We hired a pool repair contractor who showed us how the tile was installed incorrectly. Tile replacement, water (23k gallons), and pool chemicals cost approximately $1,500.

Built the pool in 2006 by Anthony and Sylvan. They took almost one year to build the small in-ground pool. Why? Because the project manager quietly left the company, and NO ONE TOLD US. They allowed weeks to months to pass by, and when we'd call to ask about the delays, they would tell us that everything was going according to schedule. We only found about because one other employee admitted that our project was way off schedule because the project manager had left several months ago.

It gets worse. We were sold an expensive stone coping for our saltwater pool. Within months, the coping started falling apart. It turns out that saltwater corrodes this stone. Now the company states that you can't have this stone coping, AND a saltwater pool, but they didn't tell us that upfront. They are stating that they will replace the stones, and that they will likely corrode again, but that we're on our own. They have also offered to change from a saltwater system to an ozone system, but ozone is far inferior and no one uses it in the US.

Now Anthony & Sylvan is ignoring our calls and it looks like we'll have to get legal. DO NOT USE THIS COMPANY.

The salt generater broke. Called A & S no response. The next year heater broke. Called for months no one ever came out. They use Audobon Cesco to take care and service the pool. No response from them. Now my salt system is not working and it has affected my pool in every way. I called and no response. I would NEVER EVER recommend Anython & Sylvan pools. EVER!!!!!!!!!!!!!!!!

We are about 5,000. in already and we know that we are going to have to totally replace our salt system and hopefully nothing else was affected. Fingers crossed.

Pool was installed May of 1999. When any company demands cash or certified check for final payment prior to plastering, you know your in trouble. Of course the plaster job was of low workmanship. Within 1 year the decking on the end sank 1 inch below the coping. Within 3 years the tile started falling off. Eash year, except 1, I had to replace 70 to 100 tile, this year more than half the tile fell off and I can pull up 1/4 of the coping. I'm getting estimates of 8K to 13K, of course I will never recommend this company.

I had my 41,000 dollar pool installed in the fall of 2003. I went with a cement and plaster pool because of the expected longevity of this type of product over a liner pool.

The problems with the heater started within a week of install. The authorized service team spent more time at my house than I did for the first year. After 2 years I had the heater completely replaced at a cost of 2000 dollars despite a 10 year warranty from the company on these components.

Within 2 years cracks started to appear in the plaster and I was told that as long as water was not leaking it was normal. By the time one of those cracks bubbled and broke exposing the cement liner I was told that my 3 year warranty on plaster had expired. I recently received a quote for 10,000 dollars to re plaster the pool. I'm not even mentioning the numerous grout repairs I have made to the spa.

The pool light also stopped changing colors after 4 years and I replaced the control pad by the spa last year as well.

Can't wait for pool opening this year to see what else will go wrong. The company is completely unwilling to stand by the product and stand by the 3 year warranty. It is completely shocking that this company is still in business. I tell people who are looking to put in a pool to either go with someone else or join a community pool.

2000 dollars for new heater within 3 years.

Potential 10,000-12,000 dollars for replastering and filling of the pool.

I've been a Realtor since 1986, and have always boasted Anthony Sylvan Pools. One of my long time friends worked there for years. I naturally ordered my pool through him. The problems started from Day 1.

Delays: Told pool would be finished by beginning of Summer. Delivered - August 29, 2005

No shows: Countless times they never showed up and I even had my own electrician due the electrical after 4 missed appointments by Anthony Sylvans.

He finally showed up as if nothing happened, only to fine job was done.

Cracks: first year opened pool 06, looked great. 07 Anthony Sylvan came out to open siad it looked great. I walked out after they finished only to fine numerous cracks throughout the deep end, steps area and small cracks throughout. Why didnt he see it? the Anthony Sylvan guy spent 10 minutes watching the polaris while smoking his cigarette, of which the butt was thrown on the ground.

Warranty - told Liftime Warranty when purchased. Now they tell me it has to leak first, and only 3 years.

Staff - They had more people quit, get fired during the process that you never spoke to the same guy twice.

They also sent me a letter stating crackes were structural and pool needed replacement. The following year 08, they missed the date to replace otherwise my pool would have bee torn up all season. So they pushed to Fall 08, at which time they said cracks were not structural.

They finally came out ripped out half my pool and havent seen them since it is now March 09. Also, I had structural engineer fail the pool when he saw the reabr was not high enough.

Other pools - I sold 4 pools for Anthony Sylvan the same year. 2 of 4 have the cracking problem and need our pools rep[laced, 3 of 4 hated dealing with htem and had problems, and 1 of 4 was satisfied.

Bottomline, dont walk from them, RUN.

Pool needs replaced

In 1995 Anthony Pools designed and built a pool for me. Starting in 1998 I noticed a rust color comming up from under my deck. I contacted Anthony Pools and they said it was from the berries of my palm trees. In 2003-4 I contacted AnthonySylvan Pools because now the deck was cracking where the rust spots were originally. Large chunks of concrete are breaking off all around the deck exposing the rusted rebarb under the deck. I called 2 other pool contractors to give estimates to fix the problem. I was told that we would have to tear out the entire deck because the deck concrete was not to code. It was not poured to the 2-inch requirement. At the spots now broken, the rebarb is not even 1/2 inch from the top.

I called 2 other pool contractors to get estimates from $25,ooo to $40,000 bercause the entire deck needs to be torn our and replaced correctly. I will loose the stone and spillway work along with the tile around the inside of the pool which means that the pool needs to also be re-plastered. I contacted Anthony Sylvan pools today and was told that they do not warrantee the deck.

We had our pool built in 2003 and paid around $32,000 for it. We had problems from the start. We should have know when the very forst appointment we mad with them to come to our homw, they never called and never showed up! But when we called them, they came out the next week and made great promises! We fell for it and then it took months and months to complete. We had to call them so many times to even get them to come out! At one point they had to completely redo our decking after it was formed and the sand and rebar put in because they had not correctly surveyed the height of a building we have next to the deck.

Once they were finally finished, the coping began to crack and pull away almost immediately. Then we had problems with one of the pumps. They came out and redid the coping and replaced the pump. We have sinced replaced various parts again ourselves. Then the cracking of the plaster and decking began! It started as a small crack from the steps and now it is cracked through the decking, the coping and one whole side of our decking has sunk about 3-4 inches from our patio. We have all tripped over that step down as have our guests and have had to place a large pot there to keep people from falling on it!

As I have read in other complaints, the same plaster people have been out FOUR times and it looks horrible! They have just filled in the cracks with large globs of something and now there are large seams all over our pool. The cracks are everywhere and we have called and called and never receive a call back. You get someone's voice mail when you call. We constantly must put water in our pool due to all these cracks. This is our first (and last) pool. It has been a terrible experience from the start. I would NEVER recommend A&S to anyone!

The mental frustration this has caused is the the worst. We constantly worry about getting this investment fixed like it was promised. It has been horrible! Let alone the money we have spent adding water and extra checmicals to our pool. We must contstanly be aware of the 3-4 inch drop of our deck from our patio as we have all tripped on it and so have our guests! This alone is a physical danger!

Well I am going to be brief here, after reading all of the other stories about Anthony Sylvan on here I learned that mine fits right in. From the start, the whole project just sucked. They broke ground 12/17/07 and its now 1/30/09 and still screwed up. The pool actually functions ok, the problem I'm having is the plaster company, Uno Plastering out of Houston. They keep sending the same guys doing the same shotty work and my pool is going on its 5th plaster job.

Finally today, I told them that if that was the only plaster crew they had, I don't trust him and I don't want him back. I stopped all work and am seeking a lawyer and an engineer. All I want is a quality pool like they promised. The warranty guy Daryl was actually trying to help me, and he too was getting aggrevated with the whole deal, but if they keep using the same contractor, they are going to get the same results. I think we should all try to act together and stand up to them, I'm going to try. Wish me luck. If anyone reads this and wants to help, I will gladly give them my 14 month story.

This isn't a complaint but a compliment. I just wanted to say that Anthony & Sylvan replaced my cracked coping and did a nice job. It took a bit of nagging on my part but they did eventually come out and do it. In all fairness to this company they put in a nice pool. Our only problem was with the coping and heater and they stood behind both.

in,Texas We bought a house with a pool built by Anthony/Sylvan. The pool has developed cracks in the pool and rusting on the deck. We brought in an independent adjustor to look at the problem and he told us it was to due substandard materials and shoddy workmanship. We called A&S and were told that the pool was out of warranty! The pool was built in 2006! What the hell!! They are not a reputable company and we hired a indepent contractor to fix it. Needless to say he found more problems!

Beware of this company! Postscript! October 27,2008. In calling the office Anthony and Sylvan Pools-Austin) I have found that the fellows I was talking too are all gone! Quit-Fired-I do not know! Now The corporate office is the only option and they are in PA! This company has gone from really bad to worse than bad in customer service!

We had to contract another company to repair the pool for 24,324.00.This should not happen to anyone!

We are going into our 4th year with and Anthony and Sylvan Pool. They built us a beautiful pool and spa that we have enjoyed immensely. They have been attentive to small things that have gone wrong. I highly recommend this company.

We bought a house with a pool built by Anthony and Sylvan in 2006. The pool has cracked and the deck is rusting through the concrete. We brought in an independent adjustor and he told us that he has seen this before fromthis company. he told us they use substandard materials and shoody workmanship. We already knew that!

I called Anthony/Sylvan to get the pool repaired and was told that it was out of warranty! After 2 years! Needless to say we hired an independent contractor to fix the problem and he only found more! Buyer beware of this company! There are better.

A LOT OF MONEY TO REPAIR!

Our pool was installed about 4 years ago. In the second year, we noticed white calcium on the surface of the coping and tiles. A & S didn't say it was a problem. In the third year, A & S repaired the tiles that had come loose by the spillway between the pool and the spa and said they'd never come loose again.

We're now in our 4th year and more tiles have come loose and I learn that A & S no longer does tile repair. I've had 3 tile repair companies come to do estimates and they inform me that most of the tiles and coping are loose and that it will cost $6,000 to fix and that it will continue to happen year after year.

$6,000 to fix and the tiles and coping will continue to come loose year after year

Your service divsion does not stock a simplet O ring for my caretaker service. I have been a customer for amny years; yet this happens often. I consider it poor service. Tell me what you think!

Pool caretaker service is not working for weeks at a time.

I could write volumes. Bottom line: We're now 3 years into this nightmare with Anthony & Sylvan; the pool, pumps, plaster, are all still defective. We have been to court already once (successfully); and are headed there again. They only understand and respond to a court order. You are forewarned!

Sued successfully; headed back to court as pool remains unusable.

The nightmare continues. I posted on this site shortly after installation of my pool and spa were completed in 2005. I have had significant problems including 1/2 cracks in the plaster of my pool and spa for over 18 months, faulty electronic sensors (the $2,000 in home monitoring system A&S insisted was required to maintain my warranty), constant leaks and cracks in plaster, coping and the custom stone finishes around the pool and the spa. My spa and pool are separate and include two sets of filters/equipment/heaters/and plumbing.

I have now had the pumps replaced FIVE times. Because the leaking from the cracks is significant, the pump runs dry and ultimately melts down leading to further and more significant problems. To add insult to injury, the last time the pumps were replaced they leaked so that I had my very own fountain display, but which required me to constantly fill the pool and the spa. Despite written assurances from the warranty department dating back to 2005, the repairs have not been made.

Our spa is in an outdoor room and we intended to leave the spa in service throughout the winter - that's why we paid the additional $2,000 for the automated temperature system that we were told was necessary in order to keep our warranty in good stead. Various workers have repaired plaster cracks, structural cracks and active leaking more than 5 times which held for a couple days and then gave way to more leaking. As a result, we have lost the use of our spa for more than 18 months, we have incurred astronomical water and heating expenses not to mention the burden of having to fill the spa from inside our house during winter months.

I, too, was told that unless I could show that the pool or spa were actively leaking, it would be months before an inspector could come out to inspect the problems. The problem is exacerbated because of the turnover of personnel - there is no continuity of service and every time I speak to a new person who is supposed to be handling these various issues, I have to explain the myriad of problems. Notwithstanding letters from the warranty department and retained voicemail messages, no one at A&S seems to be familiar with the ongoing problems.

The failure to repair small cracks properly led to larger cracks as the temperatures dropped. Our heaters have frozen twice because the water levels in the spa dropped because of the leaking, we have had five pumps replaced. We have lost 10's of thousands of gallons of water and paid countless thousands for additional heating costs and chemicals to maintain the proper balance because of the constant leaking. The leaking eroded the bed of our travertine deck so that the deck was uneven and required the whole deck to be reseated. Currently, our pool and our spa are unsightly - the ineffective repairs that A&S attempted left a maze of lines on the sides and bottom of the spa as well as across the sun seat and walls and floor of the pool. In addition, the product that was used to repair the cracks (which did not hold) flaked constantly.

Between April and now, they have repaired the spa three times each time leaving us without the use of the spa for several days including throughout my son's graduation and Memorial Day. I installed the pool and the spa so that we would have a beautiful spot to host graduation parties and enjoy the last three years my three teenage kids were home. We kept the spa open all winter long so that they we would have access during the winter months - but we couldn't use the spa once during the last winter because it was such a mess and the prior winter was no better as the heater malfunctioned twice, the automated system that was supposed to keep the water warm enough to avoid frozen lines malfuntioned and ended up with a devastating mess. Even though the cracks in the pool seem to grow daily, I am told that it will be more than a month before an inspector can visit our property to assess the damage.

Our pool was plastered April 5, 2007. By August we noticed small cracks through out the entire pool. We were leaking water at 3 per week. This has been from day one in our pool. We contacted A&S and they said regarding the cracks that there was nothing they could do unless we were losing water. Ummm... 3 per week is a bit much for evaporation. We'll make a note in your file, is what we were told by a lady in the Warranty Department.

Fast forward to when we opened our pool this year. In March we realized the cracks had gotten MUCH worse and called. Their one and only plaster expert was supposed to come out and look at the pool numerous times, but he never showed, never called, and each time it was pushed off for another two weeks by A&S. When the pool was opened, the water started leaking again. We strongly suspect it is in the plumbing, but of course no one will come out and look at the pitting and cracking plaster or the leak. We have called, yelled and screamed, talked nicely, and of course, in typical Anthony & Sylvan fashion, no one will return phone calls. No one answers the phone when you call and just today someone was supposed to come out and look at the plaster yet again.

The consequences thus far is a water bill that shows we are filling 10,000 gallons of water per month (versus the winter months when we aren't), plus the fact that since we put this pool in to be part of our entertaining during the summer months, all of our guests say, What happened to your pool? when they see the cracks and chips in our plaster.

We want to be reimbursed for our increased water bills, we want our pool replastered, and we want the leak fixed. If I thought we could get our $41,000 back I'd ask for that too; However, at this point just the repairs to our brand new pool would be nice. We have several friends and family members putting pools in this summer and after all of the trouble we've had with Anthony & Sylvan, thankfully they're going with another pool company.

Lower skimmer stopped working in 2004. Called and was told it would cost upwards of $10,000 to fix it along with the tiles that were coming off. We spent 1 day and less than $100 to replace the crimped flexible pipe with solid pipe. In 2007 the other skimmer stopped working. We spent 2 days and over $150 to dig out and replace the crimped flexible pipe with solid pipe. It isn't rocket science to figure that bending flexible pipe in the shape of a 'U' is eventually to crimp with heavy rocks and clay on top of it.

The pool lights never worked for the previous owner (he had it put in) or for us. We tried remedies suggested by other pool companies. We are sure we'll have to dig up the lines to fix their shoddy electric work. We would never use Anthony Sylvan for a new pool or to repair an existing pool. They price themselves so high for repair work because they probably don't want the work.

We paid $23,000 to have our inground pool refurbished with Anthony & Sylvan in 2006. We opened the pool in 2007, 9 months after they completed the work and the entire perimeter of the pool was cracked just above the tile. After so many phone calls and missed appointments I lost count, someone came in May 2008 to fix the cracks. the cracks are still there and now the tile is falling off! Anthony & Sylvan talk a good talk but don't deliver in areas such as craftsmanship, customer service, follow-up, truthfulness - I WOULD NEVER EVER RECOMMEND THIS COMPANY TO ANYONE!

The pool is still cracked and now tiles are falling off. Our house is on the market and not showing well because of the condition of the pool. I want all of my money back - all $23,000 of it!

Pool Construction August-October 2007. Numberous problems, very poor workmanship. Leaks, crooked tile, undermined deck. Repairs always resulted in further damage. The Texas A&S website proudly represents that every pool they design and build has their tile of distinction installed. I called and wrote demanding my tile if their work truly meets their quality standards.

They never installed it, refused to install saying it was no longer their policy, 6 months later they still advertise this. They owe me a quality pool with their tile.

I want a quality pool consistent with the published A&S website and their quality tile that represent they install.

I paid $69,000 to install a pool. It started in September of 2006. It is now June 2008 and is still not completed. I have had to beg to get them to do anything done on this pool. I would never use this company for anything.

They destroyed my irrigation system by driving large equipment across the yard right after a large rain storm. This cost over $9000 to replace. I am having to pay an electrician $1500 to replace the wiring to the pool which was done incorrectly. It was installed 6 inches underground without a conduit to cover it. I am having to pay another company to install the cover gromets and make a cover for the pool despite the fact I've already paid to have this done.

I would never use this company for anything. There are a lot of other companies that provide as good a product without the hassel.

This year I decided to upgrade my pool. I wanted install a Jandy Aqualink R56, and Jandy Aquapure chlorinator and a new air blower. Ive called Anthony and Sylvan Service Center that located: 8955 Henkels Lane, #507 Annapolis Junction, MD 20701

January 10, 2008 Ive got a price quote by technician, Brian Colosimo, on air blower, Jandy Aqualink R56, and Jandy Aquapure chlorinator installation. February 8, 2008 Anthony and Sylvan charged deposit of $2219.76.00 March 10, 2008 Scheduled installation delayed. Anthony and Sylvan didnt received equipment yet. April 9, 2008 Brian Colosimo installed part of the equipment. He brought the wrong air blower. Blower installation rescheduled for May 13. He installed the rest of the equipment and left wires completely entangled. Complete mess. April 10, 2008 I made pictures of the wiring and sent it to Even Schwartz and Mike Meroney. They agreed that it was a mess and promised that during next visit tech will fix it. Even Schwartz is a manager, Mike Meroney, I guess, is a dispatcher. April 11, 2008 Anthony and Sylvan charged rest of the money - $1762.00

May 9, 2008 I got a voicemail from lady named Ronda at 4:00PM (from Anthony and Sylvan) that Technician will be on Monday May 12. Couldnt reschedule because it was Friday, and nobody at Anthony and Sylvan picks up the phone after 4:00PM even though they are open until 5:00PM. Luckily I had off day on Monday. I think Ronda is Mikes replacement. May 12, 2008 It was raining very hard that day. Brian Colosimo started filter system and explained how it works. I had to listen to him under the rain. Wiring wasnt fixed, and blower wasnt installed because of rain. Brian promised that somebody from the A&S office will call me and schedule the next appointment. I never received a phone call from them.

May 19, 2008 My son called the Anthony and Sylvan office to schedule next appointment. Ronda scheduled it on Friday, May 23, 2008. May 23, 2008 Nobody appeared or called. No apologies. May 30, 2008 I called in the A&S office trying to schedule another appointment on June 10, 2008. I planned to be off work that day. Talked to Ronda about 20 minutes trying to agree on some date. Finally agreed that technician will come on the same day after 2:00PM. My son was home that day. Nobody came, nobody called. Nobody ever apologized. June 6, 2008 Writing this letter to send it to the Maryland Department of Labor, Licensing and Regulation, Howard County Office of Consumer Affairs, Anthony and Sylvan Customer Service, Jandy Customer service. A&S staffs rude, devious and unprofessional. the job is still not completed!

We signed a contract with Anthony Sylvan Pools on December 2007 to have a swimming pool and a spa built.Everything was going very well until pool was filled on April 9, 2008. We were losing more than an inch of water a day. They were immediately notified, but nothing was done for at least 2 weeks, that's when they sent a diver to locate leak, on April 22. WE were never informed of his findings, nor did they do anything else. On or about May 24, they finally sealed a light fixture. We have sent numerous e-mails, as well as voice messages regarding our other complaints, like remote control not working properly, there is a stain in the bottom of pool at the deep end; we continue to have water loss at a rate of about 1.5 inches to 2 inches per week. That water loss has started to create excessive erosion around pool, more noticeably in the area behind the light fixture that was sealed.

Our contract allows for first month of maintenace, and they only showed up twice, but only to add salt not to clean pool. We just realized that the block wall that they knocked down to gain access to our property has cracked, and that they used a completely different color material. They also failed to provide a list of authorized service companies (we do not want to use just any company for fear that it may void any warranty on equipment), but pool has gone unserviced, despite our many request to get a list of Service contractors. They have stopped responding to our E-Mails and voice messages. They have also failed to provide a signed release forms, as per stated on our contract. It is extremely frustrating not to be able to speak to anyone about our many complaints, and/or questions.

There is still water loss, (about 1.5-2 inches) per day, remote control seems not to be working properly, which creates a problem every time we try to use either pool or spa, just to get jets to work in spa sometimes takes up to 10 minutes because remote keeps disconnecting. Erosion has caused soil level to be uneven and we had just spend a couple of thousand dollars on new lawn. Wall with crack on it must be repaired as soon as possible

I purchased a pool in 2003 for 50K. It was completed in August and closed in September for the season. The first year open (2004) pool cracked. After many promises and missed appointments they finally arrived 14 months later in June 2005 to fix cracks. In 2006 when pool was open it was cracked so bad that i could insert my fist through a hole between the pool and the SPA. It took all year to get this fixed, whicjed required a weel of jackhammering off the entire plaster finish. then jackhammering into the concrete base. When the pool opened in 2006, its cracked again. 90% repaired that year. In 2007 when pool was opened it was cracked again. fixed again.

In 2008 the pool is cracked again when it was opened May 30th. In 5 years I have not have the vacation in my yard promised in the literature but 5 seasons of apool out of service while I fight with them to finish. In 2007 I filed a complaint with the NJ consumer consumer protection division. Even with the New jersey Division of consumer protection I continue to fight to get these people to respond. This was absolutley the worst purchase decision I have ever made. They use a system of automated phone directing to keep from having to speak with their customers.

Two years of dealing with cracks in my pool. October 2007 Anthony Sylvan finally agreed it was a warranty issue and they would fix the pool first thing in spring of 2008. This spring they don't even know who I am. After much calling and emailing, they reinspected my pool, and once again tell me it is a warranty item and they will repair it. I have all this in writing.

However it is now 5/19/08 and every time they say they are going to come repair my pool (3 times now) no one shows up. And when I contact them they just give me a new date (another week later) and just say there's nothing they can do about the schedule. By the way they're ispector Terry said this is only a weeks worth of work.

the pool is currently drained and usuable

I paid over $50,000 for a new pool. It started from the first sales meeting, I was promissed the pool would be started in April 2006 and paid 1/3 deposit. After a number of calls to the installation team they finally started in July 2006.

I was told I wouldn't need a retaining wall but when they started to dig it was a 5 ft ledge dropping into the decking. I ended up having to pay over $60,000 for a retaining wall to hold back the earth from spilling into the pool.

The pool was finally completed in September 2006. I closed the pool in October to get a few more weeks out of the pool. When I opened the pool the following spring the coping was cracked, the tile was falling off around the sides and it took over 10 calls and emails to have someone fix it. They cancelled on me a number of times and I asked to speak to the GM and or the VP and they gave me the run around and passed me on to someone else (Dana) I told them the plaster was splochy and looking discolored they told me it was nothing.

I used the pool in 2007 with the intention of having them fix the plaster at the end of the season. It took over 3 months to get them to replaster the pool and I ended up keeping the pool open until December.

I opened the pool this past week and the plumbing is leaking around the filter. I called AS serice department and they told me it was not under warrentee. This is the worst company as far as customer service I have ever dealt with. I will be seaking legal advice because of all the problems I have encountered. They just don't care about thier customers, all they want is the money up front. I have refered my friends not to use them.

Pool is still not 100% the plaster is pitted and discolored. The pump is too far from the pool itself. The PVC is leaking around the filter and loosing water every day.

We signed an agreement with Anthony & Sylvan, on 6/23/05. The original contract price was 62k. We have had continual problems with the pool leaking and have on many occasions attempted to have it corrected. In fact, last year we finally contacted our attorney to try and settle this matter. He was unable to even get a response from A&S. The following is a brief overview of our history. Our early construction went extremely well, but the first concern was towards Oct. '06, when we neared completion and our final 5% payment was due. There were many open items and I spoke with the lady that handled payments, Dolores I believe. She assured me that 'they had taken care of us so far, hadn't they.'

Well, after the last payment it became extremely difficult to get any work done on the remaining punch items. We would leave calls and not get a return call but I'd say it wasn't horrible, I was determined to be patient and polite. That spring, we noticed a rather large leak coming out of the raised wall to the spa, at about 18in. and the underlying wall was 'weeping'. I called the supervisor over our construction, Rock. He came out and re-grouted the tile interior edge of the spa saying that it was most likely infiltrating from there. The leak continued. Over the next two months I continually called and could never actually speak with a person. I left multiple messages and none were returned.

I finally called the GM, Chuck. He and the construction manager, Bill, came out to look at it one Saturday morning. Bill suggested that it was water infiltration from capillary action on the stone, saying, the flow from the spa in to the pool was rather weak and so ran against the wall and was drawn in. I suggested a pressure test but they both seemed this was the likely culprit and so I didn't push further. They said they would get a contractor to come over, smooth the stone that the water flows over, from the spa and re-mortar the stone on the wall fascia, which had deteriorated as a result. I think it's important to note here that we have a salt pool and the salt does seem to cause some of it's own issues in that regard. The sandstone installed seems to be constantly 'disolving' In any event, a couple of weeks pasted and I never heard back. I had to hound them to get it going and about five weeks later it did.

I can't be certain the time intervals, they never gave me any paperwork and I didn't have the foresight to document it. I'm sure they have records though. So for several months everything appeared fine with the exception of a large buildup of calcium-like material on the tile; tile only directly under the wall. It was told to me, at the time, that was a normal thing and was only a little lime as a result of the efflorescence but to my mind resembled calcite; so hard that a pressure washer couldn't take it off. We continued to try and get other items fixed without success. We were beginning to become very, very unhappy.

Last year, I learned that Chuck was let go. In one year, they had three or four different people handling warranty work and I was told they were the only folks I could speak with. However, most of them NEVER returned my calls. A couple months after the re-grout of the wall, the leak started up again but different. Prior to the leak, I'd already noticed that the wall was weeping and the mortar was degrading over it's prior state. I called A&S without any return calls. I finally tried to reach the new GM, Pete. I left a few messages for him and finally received a return call Easter Monday(4/8) a year ago almost now. I spoke with Pete and he assured me that things were different. I was very direct with him. He told me he would take a look at our file and call me back in a couple of days. I waited and waited and finally called him a week later and left a message. He returned my call a week later and that process went on and on.

I finally called him on 5/20 and left a message saying that they had two weeks to do something or I had no choice but to contact our attorney. I received a call from him the next Monday. I spoke with him and he wanted to come out. He called back a week later and said he would be out that Friday. I told him I would meet him and he said it wasn't necessary. I called late that Friday to tell me that he wouldn't make it and would be by Saturday morning at 6:20 am. I never saw him, never heard from him again, etc. After that I contacted out attorney who contacted A&S and tried to get any sort of response without success.

So, two and half years later, we still have a leak, the mortar is ruined and the salt system they shouldn't have installed with natural stone has deteriorated all the stone. A month ago, I decided to avail myself one last time before legal preceedings. Since then I have encountered the same issues of unreturned calls, unkept promises and I have only myself to blame this time.

I signed a contracy for my pool on May 21, 2007. On June 19th, I e-mailed the customer service dept because I had not heard from anyone. Jean Studley responded back to me stating that she had forwarded my e-mail to Jay Bellar, the GM and Matt Knight, the Construction Mgr. Although my construcyion began shortly after my e-mail, another month had passes and I still had not heard from Jay or Matt. It was a wet summer, but when it was dry for 3 to 4 days and there is no work done, it is very disappointing. I waited for a week just to get the electrical work inspected and approved so they can move forward with the decking. I was told by the project manager that the coping had to be replace due to several bricks being chipped. No one showed up.

There is very poor communication about anything from this company. I really do not think it is my responsibility to call 2 days after an inspection to let them know whether the work has been approved or not. I have actually had to do this just to move things along. I was 2 weeks trying to get the brick coping replaced that was agreed to by the project manager. After getting no one out to replace the damaged brick, I contacted Bill, the sales rep. again yesterday. He came out marked and took pictures of approximately 50 brick that needs replaced. Once again, it was 3 weeks at least and no one attempted to resolve that issue. All that I received was a lot of talk from the project manager.

On August 21, 2007, I received an e-mail from Lisa Hartman stating that she would make sure all parties were aware of my problems. On August 24, 2007, I sent pictures of my coping to Jerry Strauss for him to review. Jerry reviewed them and forwarded them to Jay and asked Jay to come to my house to look at the coping. Finally on September 4, 2007, they agreed to replace all of my coping. Now, after 6 months, my pool liner became stained and very rough. I called the service department to get someone to come and look at it. After about 4 weeks they finally show up. I then receive a phone call telling me it was my fault that the liner was stained.

I contacted my sales rep again, Bill McCallister. He came out to look at my pool and agreed that it has nothing to do with my care of the pool. After several days, the service dept. manager came out and agreed to acid was my pool. Now afte the acid wash, my liner looks a lot better, but it has small holes in the plaster that collectd dirt. It also is still stained but not as bad. I have had nothing but trouble from the construction of my pool to the service department. If it wasn't for my sales rep. I probably would not be swimming in my pool today even though it still is not right. I would definitely not ever recommend Anthony Sylvan Pools to anyone.

I have read a lot of complaints about Anthony Pools on here. I just wanted to let you know that I indeed did purchase a pool from Anthony Pools and they did a fantastic job. And yes, I did choose them because of their size and stability. Why not? My last pool builder went out of business and I was stuck with a pool that had no warranty.

Everything turned out exactly the way it was supposed to. It rained a lot during the time they were building the pool and still finished it when they said they would too.

Pool was installed and have had nothing but problems since, plumbing not level, coping cracked, very poor workmanship. For $65,000 I expect a lot better work and I am not getting anywhere with phone calls. I have called and called. I am told they will call back but nothing is being done. I was told on 1/24/08 I would be called back on 1/31/08 to set up appointment for tech to come out and look at problems. I have heard nothing from them and it is 2/5/08. I have talked to several people with this company and I am not getting anywhere. I do not recommend this company to anyone.

We paid $41,500 for an in ground pool. From the first day of digging we had nothing but problems. We called numerous times and it would take days to get someone to return a call. The project manager showed up only to draw a check and never inspected any of the subcontractors work. The final outcome problem is that they installed our swimming pool light in the wrong place and it only lights up half of the pool.

It has been a nightmare trying to get anyone to listen to me, return a phone call or do anything to correct the problem. They offered me $750.00 to forget about the problem and go away. I know it will cost a lot more than that to fix it. So i told them No I want you to ccome back and fix my light. They said the same thing they always say someone will get back with you next week. We told them if they could not fix the light then we would settle for them installing a mesh cover for us. They said No Way.

What is my recourse if they now come back and tear up my finished pool, decking and new landscaping. I'm so frustrated. I do have all of my e-mail correspondence and my initial letter of complaint that I sent to the General Manager.

I have a swimming pool that is dark on one end. I was given a picture of what is would look like when the lights were on and it's not even close.

We paid in all, over $100,000 for the pool, fence and patio. They started digging the pool Feb 2007 and the pool was filled May 3rd 2007. The nightmares began then. The plaster has two giant 6 feet by 4 feet stains in it. When the fountain was turned on, it flooded the pool deck. We had a leak to the tune of 1,000 gallons a day. It took them 2-3 weeks to come out and repair it. The leak was under the pool decking and they had to break up that section of the deck.

The new decking that they poured doesn't match the rest of the deck. The fountain leaks, the remote control doesn't control the pool lights properly and they say it never will. It is a salt water pool and it took nearly 4 months to come out and give us an orientation and add the salt. They have stood us up for every appointment that they have ever scheduled. I am still waiting on an acid wash, a fountain repair and a pool closing. The pool cover did arrive, however, it is missing parts. The worst customer service I have ever had.

Have a big hole in my yard and need the pool company to continue building the pool.

Aside from the initial nightmare of them telling me when they will start my pool and when they actually started, the experience as a whole as been horrific. My pool is 3 months old, and aside from the splotchy looking bottom (what they call modeling, this is what happens when too much calcium is added to the plaster so that it cures faster so that the contractor can finish the pool in under 4 hours), my entire pool is pitting (tiny holes that collect dirt that can never be vacuumed out), and there are blisters on the bottom. My pool is also losing anywhere from 1 to 2 inches of water a week, I have a chipped tile and the pad that my pump sits on is not level. I am fighting to get the $40,000 pool I paid for.

Poured wrong deck. Ripped out deck and replaced. Left debris in backyard and outside of fence. Now pool is losing water. There is a leak in the plumbing and in the electrical conduit coming from the L.E.D. lights in the pool. A&S keeps sending incompetent subcontractors to fix it, and not getting resolved.

Our backyard retained water since we moved in and we decided to address the situation, part of which included putting in an in-ground pool. We picked A&S based on the claim for customer satisfaction, I wish I saw this website first! Mid-way through construction I started getting water in my finished basement for the first time ever.

I notified A&S that very night and told them if the water continued the issue would be 100% theirs to fix. I was assured it would be fine when construction was complete. Even though I paid extra money to have drains added outside the water did not stop and I had to pay another $5000 for a sump pump for the basement, as well as tear out sheet rock, paneling and tile flooring to install it which takes damages to about $16,000.

They now claim they have no responsibility for the water issue or damages even though a company rep came out and agreed there were things they did that could have led the problem.

We have a crack in the plaster of our Anthony & Sylvan pool that runs from the spa to the pool. Numerous attempts to contact Anthony & Sylvan Pool to obtain warranty service as well as multiple voice messages left have been without response.

Negligence to property, mental anguish, false representation, products not delivered as promised or described by salesman. One week of work wages lost, the loss of 2 trees, damaged patio furniture, busted main sewer line, pool placement off center, pool lights do not function as promised. Is that enough?

I signed a contract with Anthony Sylvan Pools Green Brook, New Jersey office on August 28, 2006 and gave a deposit of $2500 on a pool that would cost $36,835. They never submitted paperwork for my permits until November 14, 2006; and got my permits with the township on November 31, 2007. They then decided to stop digging in December, 2006 because of bad (?) weather. Multiple times in March and April, 2007, they scheduled with me to begin excavation for the pool.

I have spoken with the General Manager Sales in their Philadelphia Division Office and came to the agreement that the contract would be cancelled and a refund given to me for the deposit ($2,500), minus any expenses (permit filing fee of $289). Well, it is now June 14, 2007 and NOTHING!

Signed contract 12/11/2006. Notice of commencement 1/26/2007. Steel & Bonding 3/14/2007. Pool deck/ pressure 4/06/2007. Aluminum Structure 5/07/2007. Electrical & final unknown. The pool shell has been used as a dumping pit. Construction debris, trash, and stagnant water are what we've had to look at for months. The Project manager is useless, won’t answer the phone unless you use a number other than yours. The whole process has been stressful.

Ron is the design consultant with A&S pools. He laid out everything and promised us many things with the pool. I should have known that his used car salesman tactics would later be trouble. To make a long story short, the pool is now finished, but has a couple of problems. One there are tiles in the pool that are upside down, and the promised items such as the child safety rope and life saving hook have never been delivered. After several calls and email to Ron and the District Manager for A&S pools, they refuse to call me back or even give me the time of day. I have filed a complaint with the BBB, but I know it will almost do no good.

My husband and I signed up to purchase an inground pool. At the initial sales call, and at the office to sign the papers, and two times after that, we had asked for rough plumbing to be put in for a future waterfall. Tim Clark, the salesman assured us at least 4x that it would be installed. Now the time has come to install it, and the plumber came & went. We heard that Tim Clark said NOT to put this in. As usual, he does not answer any phone calls or emails that I have sent.

Now all work has stopped on the pool. A&S had installed a pump in the meantime to suck out rain water, and that is shorting out some lights in the house. All we want is the rough plumbing so we can proceed with the pool instead of having a caving in gaping dirt hole in the back yard.

I had my A&S Pool renovated in June 2002 to remove and replace the coping, mastic joint and tiles. Since that time there has never been a single month that tiles have not dropped off. Warranty work is shoddy. I spend every summer on the phone endlessly trying to get the warranty work done. I was promised that my warranty work would be scheduled first this Spring. Not so again.

We were planning to sell our house at the height of the RE boom in CT but kept putting in on hold until A&S would repair the pool. Always promises never follow through.

Anthony & Sylvan Pools permit has expired and as of this date 6/5/06 the permit is still open pending a red tag from the city of cape coral for metal pools that where not grounded properly after a red tag for not appyling for a permit to replace wood poles to metal,also the customer has not received their warranty for the life time of the pool,this is in the contract and as of this date no answer from Anthony & Sylvan.

The coping around the pool keeps poping up...I just had 18 pieces that were loose, cracked, and broken. Anthony & Sylvan's contract crew only replaced 10....when I asked about the other 8, I was told air pockets, and besides, its not THAT BAD anyway. When they do replace the coping/tiles, they are not done correctly. I have talked to corporate headquartes, all the way up to reginal V.P. The coping is still coming up. This pool is 1 1/2 years old and still not finished. They continue to come out and fix the problems (one at a time).

They have been here and busted the pool apart about 12 times. I'm gettig tired of cleaning up their mess. The product quality of this pool is horrible. I have contacted a lawyer and was told there is a arbitration clause in the contract, so I'm outta luck. All I have wanted is for them to pull the coping and rebuild it right. Also, I have had 3 managers here and they all said the pool was not constructed correctly. There was no polyvoid put between the concrete deck and the coping for expansion, hence the cracking and tiles falling into the pool.

New pool that is three years old, I have had more problems than you can imagine! Cracked gunite the first year and now a slow leak since last season. Getting no where with this company so I have now contacted a lawyer but want to file a complaint and let them know that I'm not finished with them yet and would not recommend them to anyone!

No return calls and keep brushing us off... Can't get a final CO to use the pool!

We purchased a swimming pool from Anthony & Sylvan Pools in that was completed in September 2005. Within two months the plaster began staining and it was discovered the pool equipment had not been properly set onto it's foundation. The builder had crammed trash, sticks, and my personal landscaping bricks underneath it to level the foundation. It was like pulling teeth with their warranty department to do anything about my problems.

The construction manager, Brian M, proved to be very unprofessional by misleading, not returning telephone calls, and failing to supervise to make sure the work was being done properly. The warranty person, Gordon, talked down to me (at first) and tried to deflect blame from his company. It was only after I demanded service that they acted (ever so slowly). It was very obvious that they were not concerned with my problems and that they took no pride in their company or its work.

The customer service of this company is brutal, especially after they get your money. You should not have to raise a stink to get someone to do their job! I strongly recommend that a prospective pool buyer continue looking and NOT use this company. We are completely dissatisfied with them and their customer service. They will be your best friends until they get your money, then when something goes wrong, it will be your problem, not theirs! They use their great warranty as a strong selling point. What they don't tell you is how you will be treated when THEIR works fails. That so-called great warranty is a joke.

I had to hire an independat contractor to look at the pool equipment and its slab. This was after the pool company had been out 4 times, but never took care of the initial problem.

We had our pool completely renovated along wth new jets installed in the spa area. However, I have contacted Sylvan several times and sent a registered letter requesting monetary reimbursement due to several issues not addressed by Anthony & Sylvan. Firstly the pool has been leaking since the renovation. Also they sold us jets for the existing spa. We paid a substantial amount of $ but when we turn the jets on all the water is forced out of the pool therefore the spa feature is useless. They stated we have the smallest motor therefore there is nothing they can do. The registered letter was received however thy did not respond. I want to be reimbursed for a service the salesman sold us. Anthony & Sylvan has been a nightmare.

We purchased a home in Houston with an Anthony Sylvan Pool / Spa. We also got a home warranty that covered it. The Spa will not heat up properly - the lines blow water over your head. We have gone to their office on numerous occasions and have been told that all they do is sell the pools & spas, and they will not repair nor recommend someone to repair it. We need a few replacement parts - same response - we only sell pools.

We have called pool companies & they tell us to go to the manufacturer of our pool as there are apparently some problems with the pool / lines. We get the same response. We have a spa that we cannot use. They are rude & arrogant. How do you sell something without backing it up? I'm in commercial sales *& that is not how it works. Everyone I see I tell about the non-existent customer service.

We selected A/Sylvan because they are an international pool company. It took one year and two days to complete a simple pool and spraydeck deck. Permits expired twice. February 2001 we signed our contract, our last payment was made in February, 2002! We did not use the pool until summer of 2002. By 2003 the deck was cracked like a jigsaw puzzle all the way through the concrete slab. Several of the cracks can be traced up the side of our house to the top.

Three different times our son was brushing the side of the pool when large groups of clay coping collapsed beneath him, fortunately he is very agile and avoided falling. Twice A/Sylvan have come and "reattached" coping in a not so attractive manner, however now they claim that the pool is 5 years old and what do we expect from a pool this age? It has come to the point that the Director of Quality flew into Ft.Myers, Fl. and drove to Miami to look at the pool, this is after two law fims wrote letters of our intent to take them to court for "breach of contract" as they did not install expansion joints per contract. We have e-mails from them saying they will "honor thier contract as always".

The visit with Mr. Roberts did not go well, he stated that all decks crack, that coping is warranteed for only one year. Meanwhile we have had to replace plant material, sod, due to when heavy rains come in the summer, water seeps between the coping and the decorative tile thus spilling chlorinated water onto our yard. Tell me this is "normal"! Also we have had to advise our yardman not to attempt to fish grass out of the pool after mowing because we don't want to be liable for anyone getting injured while standing on coping, which would be a liability I would think to A/Sylvan.

I have exhausted myself with phone calls, e-mails, faxes to them as they did not have a copy of our contract. We had the pool built mainly because i have Multiple Sclerosis, Fibromyalgia, Chronic Fatigue with an immune dysfunction.The best form of exercise for me is in a pool, however since we cannot clean it properly, and the deck is so unsightly, who wants to be out there?

Bought a swimming pool 2003, heater for hot tub and pool service light came on. I called March 2, 2006 to report problem. I was told it would be couple of days and someone would honor warrenty. I called back 2 weeks later and was told man had gone on vacation and I had been reassigned to another company and they would be here Tue 3-21. I called at 3p.m. and was told that because of rain it would be tomorrow.

Use of very poor subcontractors for concrete, pool equipment and pool service. Although equipment has 2 yr warranty they continue to tell me "no problems exist" although air leaks are obvious.

I contracted with A&S Pools in August 2005 to build a pool at my home. The salesman told be it would take three months to complete, four months max if screen enclosure material was in short supply. Well it's six months later, the pool is nowhere near completion, a screen enclosure will take another two months, and the work completed so far has some major flaws. The last time a crew worked on the pool was December 20th. When I called A&S in Fort Myers inquiring about why no work was being done all I got was the run around.

Don Blair (GM) told me the day construction started that he would be the project manager and my contact person, but so far he refuses to return any of my phone calls left on his voice mail, messages with his secretary, or emails I send with pictures attached. The contract states "Anthony & Sylvan shall proceed expeditiosly to complete the pool, but shall not be responsible for delays caused by acts of God..." This pace is far from expeditiosly and why do they ignore my calls? They built a four course stem wall with concrete mortar on the top and bottom of the blocks, but not on the sides. When I questioned why there were gaps between the blocks and expressed my concern that water would absorb through the brick pavers and eventually crack the stucco finish they sent a guy, his wife and two year old daughter over on a Saturday and put filler on the outside of the gaps.

I questioned the building inspector about this method and he told me I had good reason for concern and that this was not normal building practice. I confirmed this wouldn't work when I let a garden hose run on the pool deck and water began spraying through the cracks in numerous locations. Don Blaire told me a crew would be out this week to work on the wall. So far no call, no show. They built a set a stairs from the pool deck to my yard in the wrong location and wrong size. Do these workers even look at drawings?

Robert, a salesperson from Anthony Slyan pools came to my house on June 7th, 2005 with a great song and dance. We signed a contract to have a pool built on June 7th, 2005. They have not delived any of thier promises. I was first told that they did not sub -contract any work out. This is not true because all the work has been sub contracted out. I was then charged seven thousand dollars extra to have a diagonal tile design in the back wall of my pool, that I did not recieve. I was then told by Robert, their salesperson, that the pool would be completed by Dec 24, 2005.

Five weeks went by with out any work being done to my pool. My pool is still not close to completion today. I phoned Anthony & Sylvan to voice my complaint several times and reached no one and left messages. Don Bear who claimed to be the owner/manager of the Fort Myers Fl Office finally returned my call. When I explained the situation to him he laughed at me and said thier was nothing he could do about it. I Then called the main office of Anthony & Sylvan which was no help. After calling the office four times and speaking with several of the administrative staff I was promised a phone call back from the regional director. I have still not recieved a phone call from him.

My pool was built by Anthony & Sylvan in August 2002, I find that the customer service for Anthony & Sylvan is for the birds. I have a hole and cracks on my pool deck and a part of the deck is beginning to lift from the crack, I have been calling Barbara Anderson since before June 2005 to have this fixed, a technician finally came out on September 23rd, 2005 to assess the damage, the technician who came out was to make up a work order and deliver it to Barbara Anderson by 9/26/2005, I have been leaving messages for Barbara Anderson 9/26/2005 to see when the repairs will be done, it will be GOOD COSTOMER SERVICE if someone will call me back.

Our pool is being closed today which means that a third summer season has come and gone and still no resolution to our outstanding electrical issue! Despite admitting the validity of our complaint the Warranty Manager has still not made good on any promises. Incidently, this is only one of a number of issues we have had with A & S. For example, we had to wait 9 weeks for our diving board to be fixed, and this only happened after I badgered them weekly and ultimately had to scream down the phone at the Warranty Mgr.

Called to ask about trouble I was having on a $40,000 pool that I purchased from them 3 years ago. Remember the pool has a lifetime warranty.The warranty seems to have run out. The pool is leaking out all the water when the pump is on. Lifetime warranty does not cover plumbing coping or any of the pumps. So we were wondering what it covered no answer. The Pool Company, Inc. 1231 Jefferson Davis Hwy. Fredericksburg, Va. 22401 was the company that actually put in the pool. Called them they said we don't come that far. Told them they put in the pool. They said that was only a one time deal for Anthony and Sylvan Pools.

We called this jerk to meet us at our home site to price up our pool. He was 15 minutes late in 90* weather and didn't apologize at all. He looked in our backyard and didn't take one measurement but set a time to come to our house to show us what he "worked up" He shows up at our house 35 minutes late,with liquor on his breathe and when we ask would he like something to drink, he said "a drink or a "DRINK" and said it is 5 o'clock somewhere. So we gave him a beer. He showed us what he worked up and we told him thanks, we will call you after we settle on our house in November and he threw the plastic outlet cover across his computer and said, you have to sign this contract now or you are going to lose this price! I said that's OK, we will pay more when we are ready to do the project.

He said "you have wasted 2 hours of my life!" I told him I was a sales manager and train 40 sales reps to NOT be like him. Had to make him leave my house and he said "you will call me back!" I told him he has lost the sale! I will put air in a blow up pool before dealing with this outfit because being a sales manager, I know the salesman sell the way they are taught to sell.

We had our pool excavated on July 14, 2005. As of this date 8/12/05 all that has been done is teh steel. Our dirt wall next the the pool in collapsing and our propane tank might fall. I contacted the general manager on 8/11/05 and they were supposed to send some one out to fix the wall and bond the steel. We have faile two inspections for the pool because the steel has not been bonded. This is the worst pool company I have ever dealt with and I would highly recommend any one thinking about a pool to NOT use this company. We canceling our contract with them and going with a local company to finish our pool.

Using Anthony & Sylvan Pools for installation of a pool and spa was a horrid experience. Despite a promise (and completion clause in the agreement) they missed the deadline by weeks. Within 2 days of their final installation and start up, the filter failed, lines leaked, and consistent with my entire experience with them, no one responded to repeated calls. They installed the wrong electronics and failed to deliver promised equipment. I am contemplating filing a consumer fraud claim including fraud in the inducement. We missed nearly the whole summer and had to endure incredible frustration while dealing with a bunch of people who couldn't care less.