Complain about a product or service

Amish Miracle Fireplace

Steve of Marshfield, WI October 23, 2009

We saw the advertisements for the "Amish" Heat Surge electric fireplaces on TV and decided to purchase one for our brother as a gift. We later purchased another for ourselves. Well, unless we sit directly in front of the fireplace, you can't feel the heat and it definitely does not even heat a room.

We then contact Jim, our brother/brother-in-law, and he said his does not heat anything. So it seems that we put out a lot of money for two worthless heaters. Contacting the company has been unsuccessful and with today's economic situation, we cannot afford to return the heaters unless we are offered a full refund.

We are out a lot of money (I don't have the invoices handy) and I believe it is around 600. We can't afford this as Steve is the only one working and reduced hours. We feel we were monetarily injured, scammed, and strongly believe a class-action suit should be filed again the company. From the reading of blogs regarding the same complaint, a lot of other people feel the same.

Jane of Marshfield, MA October 13, 2009

We ordered the heat surge with the cherry finish cabinet, very nice looking. We had it in a large living room, it worked fairly well in that room/ We would alternate between the heater and the furnace, trying to save on our heating bill. The amount saved on oil is questionable, but our electric bill trippled for the month we used it, due to that we use it now only as a fire place...fake fire for over 300.00.

For the month we used it our electric useage went from just under 200 kwh in October 2008, to 450kwh for November 2008. I have advised others looking into this product not to purchase it unless it is only for the fake fire.

Ambrose of Cresco, PA May 5, 2009

I purchased two Amish Heat Surge units in December 2008, one for our guest room, and one for our bedroom for over 700. The one in our guest room almost never gets used, I guess that is why it can still heat. By Tuesday May 5th 2009, six months later, the one in our bedroom died.

Cat;herine of Columbus Jct., IA March 5, 2009

Cat;herine of Columbus Jct. IA (03/05/09)
Our Amish Roll-n-Glow Fireplace worked fine from October 2007 until December of 2008. Then the blower and heating element stopped working. The fireplace still glows, period. I was cautious when I ordered the heater, so paid for the extended warranty. This came to a total of 375.00, which I charged to my Chase Mastercard account. I have the Noverber 2007 statement to prove the transaction took place.

We really need the extra heat source since the main or great room was an add on to the original structure. This room is not heated as efficiently by our furnace as the rest of the house. We need to replace this heater, preferably with a more depend- able heat source.

The 100.00 cost of shipping the heater back to Canton, OH for repair is not feasible, or economically possible at this time. We are retiries and like everyone else we are feeling the pinch in our budget. Turning up our thermostat is really not an option for us.

Cathy of Lake Forest, CA February 18, 2009

Cathy of Lake Forest CA (02/18/09)
I purchased the free heater that cost me even more for the cherry finish. I even was offered insurance for the hester and bought it. The heater doesn't heat any better than the light I sit under! I have the heater about 20 inches from my feet and I cant feel any heat! What a rip off!

Kenneth of Beecher,Il., IL February 5, 2009

Kenneth of Beecher, IL (02/05/09)
I was smiling the whole time reading the report on this MIRACLE HEATER. I've heard it and your staff has heard it. THERE IS NO SUCH THING AS A FREE LUNCH Enough said, I'm suprised the FTC hasn't toned down there advertisement. Good for you, good show

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