American Shower & Bath

I purchased a Masco Bath Cerise Round Shower (model number 422031) at Home Depot, on July 27, 2011. It was installed by a licensed contractor. Within 2 weeks, I took notice that it leaked from a yet, undetermined source. Upon contacting Masco Bath customer service (by email), I was instructed that "the area where the metal frame sits on the base, should not be sealed (caulked, since this was a channel for water flow) or else, it would leak out the sides of the door. My contractor was called back to check the situation, and found that there was no such channel. Still withholding judgement whether my contractor might be right or wrong, I contacted Masco Bath again. This time, I was told by the same customer technical assistance agent, that that same area should be sealed (caulked).

I pointed out, that prior, I had been told the exact opposite! Nevertheless, now, the instruction says to "do caulk the area where the frame sits on the base" was repeated. The contractor came back, made sure that it was entirely sealed, as he had assessed, and done to begin with! Now, the shower still leaks onto the floor. It is a slip and fall accident waiting to happen, and the wall in the next room is water-damaged.

I am stuck with a close to $3,000 expense, with damage to my home interior, and threat of possible injury, while I have been doing everything right:

b) I had hired a competent contractor.

What's next? I have the correspondence with Masco Bath in writing.

I am a general contractor that installed Elaganza bathtubs and shower walls in 2 different rental houses in California. I found out this summer that both bathtubs developed serious cracks that leak at the base/wall where the stryrofoam pad is located. When I informed Masco Bath for a warranty claim, they said it was incorrectly installed. That is not true! The floors were level, and walls plumb and square. I made sure of this myself.

This a defective product! The problem is obvious. The styrofoam pad compresses so putting stress on the cheap fiberglass walls and so it cracks. It looks nice but is junk! I went to Lowe's to see the tub and it is changed. No longer do they have a styrofoam pad that compresses!

I had purchased an Aqua Glass Eleganza bath tub in 2008. About a year or so later, I noticed a crack on the side of the tub. I contacted Masco Bath and they sent me a new tub. I again paid to have the tub installed. Less than a year later, I now have a crack around the drain. I contacted Masco Bath, who sent a new tub but will not help me with the installation or anything else. I cannot afford to keep paying for installation. Has anyone ever filed a lawsuit against the company?

I have a faulty shower consumer complain and financial claim I am submitting against Masco Bath. I spoke directly to Kathy ** and she gave me the email address to contact her as **. My email was returned and the domain is undeliverable. I see many complaints about this supervisor. If anyone has her email, would you please send it along?

Less than 18 months ago, I had my entire bathroom remodeled including a new bath tub "Eleganza", purchased at Lowe's. Last month, I noticed that there's a 1-inch crack on the tub floor. I went to Lowe's and they provided me MASCO's phone number. I called them and they asked me to email them a picture of the tub. They replied that a replacement tub would be delivered.

I asked if they would cover the cost to install but they would not. I advised that the cost for installation would be 3 to 4 times the cost of the tub itself. Besides, why install a tub that I have discovered has had many of the same complaints. Buyers beware. Do not buy this product because it is garbage!

In 2007 I had a house fire. I had to start all over. I bought a stand up shower from Home Depot. I moved back home in Oct. 2008. About 6 months later, in downstairs bedroom, there were water marks on the ceiling. I told the builder that it looked like cracks in shower floor. He did nothing. I resealed around the walls at the bottom of shower. Still, there was more water down stairs! There are more small cracks in the drain. It's a brand new home but I can't use my shower at all.

On 4/15/08, we purchased an Eleganza bathtub and wall unit from Lowe's. We had the unit professionally installed. About 6 months ago, I noticed small scratches. To date, they are getting longer. I contacted the company via email this week. Through back and forth emails, Kathy ** let me know that Scrubbing Bubbles disintegrates their plastic product. She suggested using soap and water to clean soap scum. How ridiculous.

After reading the posts here, I am really concerned. I contacted the makers of Scrubbing Bubbles to see if their product stated do not use on plastic. I received a phone call from SC Johnson. The caller read the instructions, no where does it say not to use on plastic. I am glad I stumbled onto this site and will share it with Ms. **. I am going to try to find the name of the CEO or president of Masco and will be contacting him. This is a serious problem.

We installed an integrated sliding panel corner shower cabinet Model No. COR-WPK-32 a few years ago. The left sliding panel will no longer work because the hole in the bracket on the top wore through (where the roller screw goes). I called the number given to see if I could get a new left sliding panel which is on the repair parts listed provided with the kit. Ours is 70" high. I was told they now only had 72" door panels and the 70" was no longer available. This means that we have to replace the entire shower because a door is not available. We have been struggling to use the one door that still works and the other one swings loose on one screw.

I bought a home with an American Shower and Bath model 422000. The base of the unit is cracking in several places. When I first moved into the home one year ago, the unit looked brand new. I'm a single parent and the shower unit is in my son's room. Financially, I am unable to replace it.

My experience is pretty much the same as the other consumers who filed a complaint. I purchased a house with a stand up shower made by American shower and bath. The shower unit is in an upstairs bathroom and the shower pan (floor) is cracking all over. It has caused extensive damage to the kitchen ceiling which is below on the first floor. How much damage is underneath remains to be seen when I have to have it all torn out. I researched shower pan installations and all professionals build a base to support the fiberglass pan.

But the original installation plans I have don't instruct you to build a base of wood or concrete. It's no wonder the floors are cracking. And this is how the company tells you to install it. The failure is in the installation instructions first and in the poor quality materials used. I realize the previous owner selected a middle lower cost grade shower but this is beyond cheap product not holding up. This failure to provide accurate and necessary installation instructions not only sets the product up to fail but to do thousands of dollars in water and mold damage. And no one in my family is overweight or weighs more than 165 pounds.

The floor didn't start leaking until 4 months after I purchased the home. We have not abused it in anyway way and the sides of the shower floor are also slumping causing the caulking to fail as well. Besides the obvious damage to the ceiling below, this entire unit will have to come out to replace the floor. It will require new walls and possibly a new sub-floor from the leak, not to mention the cost of a plumber and carpenter. I am a 42 year old woman and enjoy DIY projects but this is too much for the inexperience I have in this area.

On page 14 of the Installation Manual, the manufacturer warrants its products to be free of defects in materials and workmanship subject to limitations and is referred to as a limited lifetime warranty. Of course improper installation is one of the exclusions yet the installation is the very way they tell you to do it. They will replace the product and repair it. However, there are no provisions for repairing the damage caused by a clearly faulty product. At this time, the upstairs bathroom is no longer functional until I get this resolved and can afford to have the work done. My homeowner's insurance does not cover water damage by what they also deem faulty installation. My home is a historical landmark in Mississippi and this only further tarnishes the experience.

Quite simply, the base has small cracks in it and I just installed it in the past 2 years! If I had known that this was an ongoing problem, I would not have purchased it. We caught it before it damaged anything. The shower is on the second floor. We will need to remove everything and start over.

I attached a photo of the shower base showing the cracks with rulers next to them. Some are so close that another ruler cannot be placed. These range from 3-6 inches in length; one crack on the base is covered with duct tape and is nearly 6''. The base is just over 4 years old. The right side panel also has 3 cracks covered with duct tape, the longest is nearly 7" long. This panel was replaced when the unit was just about 2 years old for the same problem. I'm sending this to Lowe's, ASB Corp (a division of Masco Bath), and Consumer Complaints. This is ridiculous; it's not like I can just unplug the shower and plug a new one in! Buyers, beware.

I had reasonable luck when contacting the manufacturer when the side panel failed in less than 2 years. They sent a replacement. However, I still had to tear out the old and reinstall the whole shower. And as the other complaint states here, I am again with the same problem (and more) less than 2 years later. I should have replaced the unit with another brand the first time.

This unit is on a second floor, and the water leaking from the cracks is an issue. I don't feel I can trust Lowe's any more. And there is the expense and downtime for replacement. So now, what was up in the sink? Note that another bath company now owns American Shower and Bath, so I don't trust them either.

This company made a shower and shower door product that was sold at Lowe's in late December 2007. It has been used by my retired parents one of which is handicapped. The bottom of the shower and the shower door have cracked deeming it unusable. The installer and I have contacted the Lowe's store where it was purchased and the store representative, Ed, assured us that this company stands behind its product. He contacted them and spoke to Deborah who also spoke with me. She only offered replacement parts.

I feel that if this didn't stand up to normal wear and tear and wasn't abused (because my parents are not overweight and are senior citizens), then another base unit will not work. I need to replace it with a product that will stand up to normal use.

Deborah told us to send a complaint letter to her with the receipt, which I did. She told us to wait as she presented it to her supervisor, Kathy Bennett, which we did and she was now willing to replace it with the same unit. I didn't feel like that would hold up since the first one didn't and I still wanted a refund so I could use that toward an upgraded unit. She then referred me to Kathy Bennett. I have left her several messages over several days which have gone unanswered. The installer then returned to the Lowe's store and they contacted the company again. They promised to call back and didn't again.

After repeated calls and a promised call back from this supervisor (again a specific day was promised which was on Friday) went unreturned again. I've stressed to them that I need to replace this unit immediately because my step-father is disabled and cannot step over the side of the bathtub but they continue to ignore me. This unit was only used for 15 months before it began to crack and I feel this company should stand behind their product the way that they have assured Lowe's and me that they would. However, they continue to make promises to contact me and continue to ignore this immediate need which I've stressed to them that time is of the essence. Overall, I feel that I've given them adequate time to respond. Their promises have now proven to be untrue because they ignore me. The warranty was for a 3 year period and if I take another identical unit, then the warranty may be over before this happens again. The Lowe's representative said that if it were their product, they would return the money in full. Lowe's is asking for a follow up on this action because they want to sell products in their stores that hold up and sell only products from companies who stand behind their products. I feel that Lowe's is trying to help in every way but American Shower and Bath are not doing their part.