Amana Appliances

The oven just quit working. It started beeping and displayed F1. I have to turn it off at the breaker box because the constant beeping is insanely horrible!

We have an Amana 30" slide-in gas range (model # ACS3350AS) that is about 6 years old. The top burners are out of adjustment and are burning yellow. I went to the Amana website to find out how to adjust the air/fuel ratio and they wanted payment for answering a question. I spent 35 years in the gas customer service department of a large utility company, 20 of which were spent as a service technician for gas heating/hot water heating systems. After reading some of the complaints and evaluating their level of customer service and overall customer sensitivity, this company, Amana, is failing miserably. The upshot is that their executive management should probably seek positions that require a more parochial approach to business.

I purchased the Amana 25.1 cu. ft. Side-by-Side Refrigerator in Stainless Steel, Model# ASD2522WRS from Home Depot 15 months ago, in September 2010. Two weeks ago, all my food in my fridge spoiled. I noticed while I was pouring milk in my son's cup, something told me to taste it because it didn't smell fresh even though it had over three weeks until expiration. It tasted like sour cream. I am so glad my child didn't drink that. I almost threw up. Also, I had four-day old ice tray in my freezer that was still liquid, my ice cream softened and all my son's popsicles crumbled to my touch. I had to throw away majority of our food and we've been eating carry outs since.

I contacted Amana and they told me the warranty was only good for 12 months. They scheduled for a technician to come to my house for repairs. I was suppose to be priority since I was stuck at home without food. I waited all day for technicians to come and/or call. I even tried to call and couldn't get through since their lines were busy. I left a message and received a return call the next day. Amana gave them the wrong phone number. I wasn't given a quote so I asked the technicians directly for a estimate and they said they were going to charge me $129 just to come to my house + charges. Say what now? That is ridiculous.

We purchased an Amana slide in range model ACSE350AS and as temp approached 350, it turned off. Despite numerous complaints from many consumers, Amana refuses to stand by its products.

I can't stress enough how disappointed and upset I am, not only with the brand new refrigerator (model A9RXNMSWS01) breaking after 16 months, but nonsense communication, attitude, and difficulties Amana customer service just displayed! Warning: Do not purchase the top freezer, 2-door, stainless steel Amana refrigerator. The compressor will die soon after 12 months. The contracted repair person mentioned this is not uncommon with this brand. So, after spending $866 on this junk, we had to shell out another $300 in repair costs.Then the repair failed to work! Two Amana compressors defective! No, we did not have the extended warranty but how often does a fridge die? Not after 1.4 years! Amana CS was awful, combative and couldn't communicate a clear sentence. These are lemons!

New Amana fridge in June of '08: The ice-maker broke in November and was fixed under warranty. 6 months later (still in warranty), it stops working, but only occasionally. Stupid me should have gotten it fixed again, but it wasn't that bad. When it broke for good, the flimsy 1-year warranty (really, people?) had just ended, though it was less than a year since the first problem. I called Amana - they refused to help. I decided this was just wrong, and called to complain. After 35 minutes on hold, I got an agent who was so rude I decided to complain about her. The problem was, she refused to even give her name!

I submitted this entire story on the web-based customer service portal. Weeks went by and I received no response, except I did get a solicitation in the mail to buy an extended warranty! So, my miserable customer experience is viewed by Amana as a marketing opportunity! I have read many others say the same thing. It's shocking how American customer service values have eroded. Finally, I got their social media person over Twitter. He looked into it and refused to help. I could tell it was because he has no power to deviate from their script. Amana has it baked into their corporate culture to treat customer misery as an opportunity to make money.

I purchased Amana fridge (model AFD2535DEQ) on 12-4-2008. Excellent looks, cooling, and energy conservation. Loved the bottom freezer. On December 2011, the fridge's cooling lost efficiency. The repair tech says top compressor is not working. The cost to repair is half the cost of the fridge. To date the top fridge is keeping at 39 degrees while set on coldest setting. Freezer works fine. For the forty years of my marriage I have purchased and used Maytag and Amana products. Never again! A refrigerator that costs over a thousand dollars and lasts only three years is not a good investment. As a side note, my daughter had the same problem with her Amana at only five years old. She replaced with Kenmore.

I purchased an Amana refrigerator model AFF2534FEW3, two years ago. All of a sudden, the refrigerator is not cooling but the freezer is working. To apparently repair the controller board, it will cost me $232.00. When I purchased this refrigerator, I expected it to last a lot longer than it has and from reading other complaints, I see that it is an ongoing problem with Amana. You would think that they might recall these faulty controller boards. I will definitely not buy another Amana again and will not recommend them to anyone!

I bought washer dryer fridge combo from Home Depot and 16 months later, the compressor goes out in my frig. and needs $900 repair and lost all my $400 plus in food. Thanks for caring, Amana and Home Depot that you shot our holiday. We have no more money to fix or replace our food crackers for our holiday. Can we all get together and sue them both? This is wrong.

I bought an Amana fridge with our tax money just over a year ago. Its was a hard decision to spend over $1,000 on a fridge, but here we are just over a year later and the crisper drawer has crumbled and disintegrated on the slider edge. Bad design and bad choice of materials. Amana, of course, says the drawer is not covered under any warranty. They want well over $100 for a new drawer. That's 10% of the original price. To hell with Amana. I won't make that mistake again. Pass the word: Don't buy Amana! I'm stacking fruit/veggies on top of the bottom drawer for now. I'm searching the web in vain to find a cheaper drawer. I'm really, really pissed off!

Our 7 year old Amana Bottom mount fridge started making the 'sound of death'-- the start overload /relay clicking every 3 minutes and the compressor not running. I tried replacing the start overload/relay just in case that would fix it. It did for a week and now the fridge is dead. Testing the compressor leads shows the compressor is dead. Replacement cost of a compressor here is $500 parts plus $350 labor. I am told by service technicians that the compressors in not just Amana but most all current 'energy efficient' fridges are conking out on average between year 7 and 10.

So those of you wanting to 'save money and save the planet' should rethink scrapping your older fridge to 'be green and save energy' because you are going to end up paying less in electricity costs but lots more in financing costs on $1,000 fridges that last 7-10 years. Plus you will be filling up the pockets of appliance salespeople with your money while filling up the scrap yards with all those dead but 'energy efficient' fridges. Maybe they can recycle the metal into toys to sell offshore?

I saved an estimated $50 a year in electricity by using a new energy efficient fridge. I paid $1,000 in 2004 buying the first fridge and now 7 years later, I pay another $1,000 for fridge #2. Repeat as required every 7 to 10 years. Fortunately, I was home when the fridge conked out so I could move, beginning to thaw, frozen food to my 1960 vintage chest freezer which continues to hum along. Just think what fun it would have been if the fridge conked out while I was away on a 2 week holiday? Conclusion, bend over and take it as no current manufacturer makes a fridge that lasts like the 'old ones' did.

We bought an Amana refrigerator #ABD2533DEB in Dec 2004. We have had it for 7 years. It's just 2 adults in our house, so the fridge is like new. We just paid $95 to find out the compressor is shot. The cost to repair will be $800, $300 for the compressor and $500 labor. We were told that the compressor that failed had been made in China and that there have been many issues with these compressors! We were assured that all new "after market" compressors are now made in Korea with far fewer issues.

We lost everything in the freezer and most of the fresh food in the fridge. Amana & Maytag need to do a much better job standing behind their products! Based on what I've read, we will never buy another Amana! We will also advise any friend looking to buy a new appliance.

Our Amana/Whirlpool electric dryer failed a month before the warranty expired. It was repaired under warranty. Two years later, the heating element failed. I can fix this myself. I just ordered the part that will cost $136. We are a family of three and we dry clothes outside on a clothesline in the summer, so we didn't wear out this appliance.

We had a brand new house built two years ago. The builder installed Amana appliances, except the fridge and washer and dryer, which we furnished. Our dishwasher gave out after only a year and a half. It was more effective to buy a new one than to have the part replaced. 6 months later, our oven just gave out as well. It'll cost half the price to have someone to come look at it as it will to replace it, and if nothing is wrong we're out $200 off the bat. Horrible customer service and horrible product integrity, what an awful company!

There seems to be no solution regarding the baskets in my Amana model SRD22VPSE. They fall out whenever they are pulled on. One must pull on them to retrieve the frozen goods. They won't stay on the side railings. Amana offers no solutions. Whenever I need something that is frozen, I will have it on the floor.

Amana dryer, less than 2 years old, doesn't heat anymore. About a $300 repair for a $600 product. Do you remember your parents replacing appliances as often as we have to? I don't. Garbage in and here is your garbage out Amana/Whirlpool. At first when I called, I was told they don't even make the model even after I repeated several times off their own sticker. Then all of a sudden, they do make it once I mentioned that Home Depot may be selling "knockoffs" of their products. All of a sudden, "oh yes, here it is". What a joke. They keep telling me that they are all consumers too and understand my frustration. They aren't willing to do anything about it though. I guess I am expected to feel good about their products because they "understand".

I purchased an Amana refrigerator 3 years ago and so soon the compressor went out. I had a 4-year warrant from Home Depot. Some guy, he was not with Home Depot but from an appliance repair store, they hired came out and he was very rude. I would ask him a question about the freon and he would shrug his shoulders. I think this was because he is white and I'm Spanish. Lately, since the apartments next door have been empty for a year, roaches have come to my home from there. Because I keep up on roach control, we did not have them before. He found two roaches on the floor and put down we were infested, which we are not. Now Home Depot says they will not fix it. But another repair person says that's absurd. Even if you have them roaches, they can not get in the compressor.

I blame Amana for making cheap refrigerators. Did you know they put cardboard to cover the back of the refrigerator? And I blame Home Depot for not delivering what they agreed. We are going to have to put another tent over our house to get rid of the roaches.

On November 23, 2011, my 2007 Amana French door, bottom freezer refrigerator model # AFI2538AES began making a loud popping noise, touch pad panel lights flashing, and cooling stopped. The popping noise was from the ice maker flap opening and closing. The HV board needs replaced, Whirlpool Manufacturer #12920710.

I contacted Amana to order the part. The service rep said it is on backorder until February because they have been pulled from the shelf and are being "revamped." When I asked if the part would be covered by Amana, since a part needing "revamped" was essentially defective, I was told no. Requested to speak with supervisor, who states she didn't know where I had heard that the part is being "revamped" but occasionally, they have difficulty finding manufacturers to produce parts and was certain this was the circumstance. I was told there were no other complaints like mine documented.

Amazingly, however, the supervisor was able to locate the backordered part, which the service rep, the parts department and two independent repair shops were unable to find. I expressed my concern that the part found, only three in stock, may be leftover from the stock requiring revamping, rather from the previous manufacturer and not of the same quality of the part which may be produced and available in February.

I suggested they reimburse for the part. They declined. I suggested they reimburse should the replacement part need replaced. They declined. I thought of more suggestions but didn't feel they were appropriate to express. Whirlpool/Maytag/Amana should recall the bottom freezer refrigerators with the HV board #12920710 due to defective or faulty part or incompatibility with these refrigerator models.

On 2/15/2010, I purchased an Amana Refrigerator for $1019. My old refrigerator was noisy. I had my new Amana for 7 months before it starting making loud noises. Had it repaired under my warranty. 11/25/2011, the refrigerator's main part no longer was cooling, although the freezer was still working. Amana now wants $65 for a house call, plus labor and parts or $312 for a one year warranty which would include this repair. How disgusting is this to pay that much for an appliance and have it work for approximately 18 months, and then have the manufacturer want additional money it repair this lemon. After reading some of the reviews, I would never pay an Amana repair man and or buy Amana again. The consumer should be able to get relief from companies like this.

On Sept 26, 2011, when the fridge part of my Amana Refrigerator, Model # ABL192ZFES, Serial # 10379497JX, was not cooling properly, I phoned Trail Appliance where I purchased the fridge. They gave me the number of W3 solutions, a contract service company at 1-866-913-1350, and I was given the Extended Warranty Order # G09264, claim # 95199095. The freezer was working fine at this time. A week later, a technician came and told me he needed to order parts to correct the problem.

On Nov 7, 2011, a technician came and told me that he would replace the compressor and relay and that the fridge would work fine for many years to come. On Nov 8, 2011, I awoke to find my fridge and freezer not working at all and all the food in the freezer melted. I phoned the technician all day and left messages, on his answering machine, but there was no reply. On Nov 9, 2011 at 10am, I phoned W3 solutions at 1-866-913-1350 and let them know what was happening. The representative then issued a new work order and told me it would be10 days before anyone got back to me. I lost around $200 worth of food and phoned Trail Appliance to complain and try to recover the cost of the food I lost. They told me they could not cover the food cost and I should contact W3 Solutions. I am now without a fridge and not scheduled for an appointment with a technician until Nov 16, 2011.

I stayed home all day on Tuesday Nov 15, 2011 but there was no phone call. On Wednesday Nov 16, 2011, at 11 am, I received a phone call from the technician. He told me he had been on a vacation to Hawaii for a week and had received a dispatch for service on my fridge the day before. He told me that the brand new compressor that he had installed on Nov 7, had completely seized up, and he would have to order a new one. I asked him how long that would take and he replied "a few days"

I am living on canned food at the moment, being without a working fridge or freezer. I made this clear to the technician and he said that this was the best he could do. It's not good enough!

It is now 2 months since I initiated the service call and have struggled without a working fridge. There seems to be no accountability for the technicians doing the work, since the technician who installed the compressor and relay would not return my calls. If there is a problem after a technician leaves, the only option is to phone W3 Solutions to book another appointment with a technician to start the process all over again. Then if a technician has to order parts, you wait for the parts to come by snail mail to the technician and service can take months. It would seem that they are trying hard to wear the customer down so as to purchase a new appliance, and skip the service calls. This is ridiculous and I am not happy with Trail Appliance, Whirlpool or W3 Solutions who do contract service for Whirlpool. It's unacceptable!

We purchased a basic model Amana refrigerator A9RXNMFWB01 in June 2010, delivered in July 2010. The refrigerator was making a lot of noise the past few months. We didn't realize the fan was not working properly. When the fan quit, the food was still frozen in the top freezer. But the refrigerator compartment would not go below 50 degrees. I called for the Amana technician. A & E couldn't make it over until the following week, so we called a local repairman. $182 later, new fan, the refrigerator is fixed. It's only 15 months old! Our old Amana is still running since 1997.

We have never had troubles with a refrigerator in our 35 years of buying appliances. Now I see on reviews of compressors going bad. Appliances are not made well and we will be lucky to get 8 years out of this Amana with cheap parts. There go our landfills. What can we buy that won't cost hundreds to fix? We have never had to buy extended warranty. This is a money maker for Amana (Maytag, Whirlpool). It's a lesson learned. I'm very dissatisfied. I feel we deserve to be compensated for this breakdown, especially since it acted up during the 1st year of warranty. We shall see if Amana can make it right.

In 2007, I purchased an electric ceramic top slide in range model acs4250-aw. It was installed in a vacation home and used four to eight weeks per year and is still in pristene condition. In July 2011, the ERC timer panel short circuited and burned, rendering the unit nonfunctional. We have made extensive inquiries through the internet and through other sources by phone and have failed to find a replacement panel which we come to find is no longer available.

After talking to Whirlpool Corporate Office, as a last resort, we were advised unceremoniously and without the least attempt to appreciate our dilemma that the part was no longer available, and that they had no process to mount a search for this part and that there was nothing they could do to help. So, we had purchased a $1800.00 plus range bearing the AMANA name which is now useless except to hang towels on.

We will never buy a product from the Whirlpool group of companies again.

I bought an Amana Model AFI2538AES6 side by side refrigerator with bottom freezer. 3 months after purchase, ice formed in the freezer area below and I couldn't get the door open. They sent a repair man and he fixed it (supposedly). I then left for 6 months and upon my return the same problem is occurring. I called Amana and they basically told me "tough it is out of warranty." I will never buy an Amana product again!

I bought an Amana Refrigerator Model ABB1924DEB in 2004. Within several months, it was making funny noises. Several repair technicians and hundreds of dollars later, all I was told was that those were normal sounds. They kept getting worse until the other day when the freezer and fridge no longer work. This was the worst purchase I've ever made, and will never buy another Amana or Maytag product. Buyers beware! Now, as I look online, I see all these brands are owned by Whirlpool, along with many others. The company is running a damn monopoly and should be busted up. Whatever happened to competition? America loses when competition is stifled.

In 2006, I purchased all new Amana products, $1500 French Door Refrigerator AFD2535DEB bought 5yr extended warranty now another 3yr warranty. What a joke! I have lost over $800 in food and no one will fix it. The freezer works but the refrigerator in warm. Takes over two weeks to get a repair man to the house and when he gets there, it's working again. Then they want to charge you for a service call because they couldn't get there when it wasn't working! Do not buy Amana!

Same thing happened with the range. It was only 4 years old. Paid $900. They wanted to charge me $500 for the computer board, really! Come on Amana wake up! Washer/dryer and dishwasher are junk as well. Nothing but a money pit. Never again will I purchase from them.

We purchased Amana Refrigerator model# ABB2222FEW on 8-15-06. We replaced control board when the refrigerator was only 2 yrs & 4 months old and it cost $216. Well guess what, it just went out again. The part cost me $111. My husband will try to replace it. If he can't, we will have to dish out another $100. This is ridiculous. Amana needs to step up and have a recall on this product. (See previous complaint on 12/21/09)

We bought an Amana Refrigerator in May 2005. It is now 6 1/2 years old and began making noises recently It died last night and the repair will be about $800 or more. This fridge was working fine until recently. Over the past two years my parents and my wife's parents both bought this same model as they liked ours. Hopefully theirs won't die as well. We called a repairman who said that, that year (2005), there were problems with the compressors.

From reading other complaints it seems that it is not limited to that year. From researching different refrigerators last night, it appears that the Amana, Maytag and Whirlpool are all exactly the same refrigerator with just a different nameplate on them. Whirlpool bought Maytag in 2006 and Maytag had already bought Amana prior to that. So much for Amish people in Iowa making a decent appliance. We are disappointed in Amana. We had my grandmother's refrigerator when I was in high school. It must have been 35 years old and ran fine.

I just had to replace the controller board in my Amana French Door Refrigerator, which is just 2 1/2 years old. The cost was $300. I had a Kenmore before this that lasted over 20 years. I'm extremely unhappy. I would never buy an Amana product again.

My three-year old bottom freezer fridge's coil was warm so I lost food worth $300. I was told that the repair fee is $387. There goes my week of work. Thanks, Amana. I truly regret purchasing from you.

I will never buy an Amana product again. We purchased an Amana gas stove three years ago. I cleaned it one year after we got it and the glass in the door looked like something leaked inside. I called about it and they stated that the seal came loose and there was nothing they could do about it. We could replace it for some ridiculous price. Now, we are having trouble with the glass because it gets moisture in there and there is mold growing. Again, we have to pay to have it fixed.

When you pay over $500.00 for an appliance, I expect to have some type of warranty. Needless to say, we need to get a new door, instead, we are getting a new stove and not an Amana. Another complaint I have is that the burners do not clean up nice like they say they do. I hate this stove! I would not have even given it 1 star but you had to. It would have no stars marked if it was up to me.

I currently own an Amana French door refrigerator, stove, microwave and dishwasher. I have had these products for a little over a year and the warranty on these products is a year.

Recently, my Amana dishwasher model # ADB1500AWS3 panel went out. I have used this product about 20 times. I contacted Amana customer service and they said that even though the warranty expired, they would cover the part and I would have to pay for service and labor. With that understanding, I arranged service on the dishwasher. The repair guy replaced the part for $150.00 and I got a total bill for $243.00 for service, labor, and part. I contacted Amana to ask them what the next step was to get reimbursed for the $150.00. Well long story short, Amana backed out of their word and said that they were not going to cover the part now, even though a supervisor orally agreed to cover the cost of the part.

I lost a lot of trust and respect for Amana and their products today. I will never purchase another Amana product again.

We bought an Amana oven from Home Depot in July 2010. We did not purchase the extended warranty package. You would think when you buy an appliance that you would get, at least, five plus years out of it. Well, in September 2011, our oven stopped working. We had the gas company come to check out the gas that we smelled. He said that the fire ignition is no good. So, we are two months past the warranty and this oven needs to be repaired. Needless to say, we are not happy and the gas representative said that he would never get an Amana oven.

The consequences are that we have to pay someone to fix this and it will probably cost about $250. Does Amana make these to break down on purpose after the warranty period ends? Seems like an incredible coincidence to me. We may just get a new oven at this point and it will not be an Amana. When you purchase an item like this, you should have the confidence that it will give you a decent amount of time and 14 months is not acceptable.

The touchpad membrane control has failed several times in the 10 years that I have owned an expensive Amana range. Amana replaced the part at the first failure but I had to pay thereafter. Each repair costs $100.00 for parts--relatively inexpensive because I do the repair myself. This failure should not happen. Amana is no longer the quality manufacturer that it once had been. I will not purchase any Amana appliances in the future.

I purchased an 'Amana Gas Grill' and within a year, the burners went bad and the flavor grids were falling apart. I called Amana and they said they would ship out the burners & flavor grids but they are on order. The parts were on order for almost a full year! When I called to check up on my part order, they say I didn't pay the $15 shipping and handling. But I gave the agent my credit card info and he said I would be billed when they ship. But then the other agent is saying I have been waiting because they haven't billed my credit card and on top of that they are not going to send the flavor grids! I am so disappointed in Amana!! I have left numerous messages for a manager to call me back, but I still have not received a call from one as of yet! I have learned the hard lesson that Amana really doesn't care about their customers. I'm glad I found this out before I bought my other appliances!

I thought I'd done adequate research through Consumer Reports, etc. My Amana French door refrigerator model # AFD2535FES worked fine for the first year. Then, the food compartment wasn't as cold as it should be and food began to spoil, although the food in the freezer drawer was rock solid and snow started forming on the inside. I'd purchased an extended warranty, so I thought having it repaired would be a non-issue. The repairman said it was due to too much food in the freezer, so air couldn't circulate into the food compartment. He said to defrost the freezer, which I did. It seemed to work OK for two weeks and the same thing happened again--all the food spoiled again, even with minimal food in the freezer. The second repairman came out, this time he said it needed a new 'heating element'. I waited another week for the part to arrive (more time off work) and then he returned and replaced it. Two weeks later, the same problem happened. Spoiled food again, and time off work. I am expecting the repairman later today.

This fancy stainless steel behemoth is a lemon and needs to be recalled. The temp inside is 65F and makes storing food impossible. It has been a huge expense and a great inconvenience. I will never buy another Amana appliance and I will advise everyone I know to boycott their products.

We have owned an Amana Range AER5830VAX0 for two years. From cooking and appearance the appliance is just fine. The problem we have been dealing with is the Plastic flange at the ends of the oven range handle. The piece has cracked and chipped post warranty and it cost over $60 to replace. You need to replace the entire handle. That was this past spring. Here it is mid September and the new piece it has is now breaking apart once again.

I am writing regarding my Amana microwave AMCS101AAS purchased 4 years ago. I am really disappointed with it. The inner paint on the walls and under the plate has basically all peeled off. Now it is starting to rust around the glass in the door. It is used by a retired couple. So, it is not heavily used. But I feel the paint should not be letting go.

On February 4th 2009, I purchased an Amana front load washer and since September 29th 2010, we have had it serviced four times to replace. First, the door latch sensor; second, the door itself; third, the front panel and fourth, a new motor was installed on August 30th 2011. Now, we still have the error code 3e, which was supposed to be for the motor pop up again on September 3rd and I had to put in a fifth service.

This is the worst appliance I have ever bought. I do not recommend anyone to purchase this item. I don't know what I was thinking when I went to the Home Depot. In the past, I have always purchased my appliances from Sears Kenmore and I still have my 12-year-old dryer which is still going strong.

Last February 2006, I purchased an Amana Top Refrigerator Bottom Freezer. For 5 years, this is the third time I replace its Control Board. And today (9/2011), I was told that I need my THIRD Control Board ($300) replace again. I got no help from my local retailer or Amana. I will never buy this junk again. For 5 years, this refrigerator cost me $1000 new Control Boards and $900 in repairs!

Bought a French door freezer on the bottom Amana fridge three years ago. Today, there is a repairman here costing me $300 to repair a faulty computer unit. It won't defrost so it froze the line where the cold air goes from the freezer to the fridge. The freezer is all ice crystals, the fridge is warm. All our food and frozen food is garbage. We've only had it for three years. Our last GE fridge lasted for 30 years without a repair.

In late 2001 or 2002, I purchased a drop-in electric Amana Kitchen Range, model #ARTSC865OE. The touch pad control panel was replaced twice by the merchant where I purchased it. On the third occurrence, he suggested that I deal directly with Amana for another replacement. I used a local repair shop that replaced the panel again at my expense. Part of the local knowledge repair was to put insulation behind the front panel with the control panel and knobs to keep heat away. In addition, the high temperature crystals on the knob panel continue to break off. One repair call to replace them cost me $75 and now 2 more are broken. I assume the heat makes them brittle. Now, the top broiler element is not heating. Since this is Labor Day, we're out tomorrow to replace the stove and matching microwave. It won't be Amana, Maytag etc. Also the local small business retailer that sold this to us has lost our recent appliance purchases of over $5,000.

After owning the Amana refrigerator for less than 7 years, the refrigerator is started to fail. Is that how long a new refrigerator should last?

We have a 3-year-old Amana refrigerator that keeps breaking down. It currently is freezing all of my fruits and vegetables. It has done this twice before then overheated.

In December of 2003, I purchased a drop-in Amana range model #ACS4250. The oven recently abruptly stopped heating. The repairman informs me that the part needed to repair the oven (electronic control #77001240) has been discontinued.

Who does that? Who discontinues "parts"? I called Amana and they helped me immensely. They connected me with the sales department. As if I would be fool enough to buy another product from a company who discontinues a small part that is vital to the operation of one of their major appliances in order to force a customer to replace that appliance. I don't think so.

I am an 81-year-old woman who takes extraordinary care of my appliances. This range looks as though it should be on the showroom floor and now it's junk. The only help I got from Amana was an offer to sell me a new range or a suggestion to call around and try to find someone else who might have that part lying around.

By the way, I spent most of the afternoon on the telephone doing exactly that all to no avail. That part cannot be found. Amana should be ashamed. One of the persons I talked to actually had the nerve to tell me that I needed to understand that this is "The wave of the future. This is technology."

I hung up.

My new range will be anything but an Amana Maytag, Whirlpool or anything connected to them. They are a disgrace.

I was coming down the stairs to get my son a bottle at 6:00 AM and heard a strange noise. As I walked into the living room, it was filled with a foul smelling smoke. I yelled and woke up my father who came running down the stairs. My father unplugged the fridge from the wall and put the fire out. Our slate flooring is burnt, and my son and I had mild smoke inhalation.

It has been over a month and we are waiting for parts to cover the repair or they will give us $200 for a new fridge. Our fridge was older but, just like most everyone else, it was the compressor that failed. I think Amana needs to recall their refrigerators and come up with a new design.

We purchased an Amana side-by-side refrigerator-freezer seven years ago with an integrated water and ice dispenser. Several months ago, I woke up at night to the sound of running water. When I reached the kitchen, I saw that the appliance's LCD had burned out and water was flowing from the water dispenser. A design defect allows the switch that controls the water to open when the control panel fails.

Our home has inch hardwood floors in the kitchen and adjoining living room and dining room. Unfortunately, the floor boards with the standing water bowed; Where the water had gathered in the dining room, the water seeped into the boards and required replacement. The entire floor had to be refinished, stained, and sealed.

I purchased an Amana Refrigerator model # ABB2222FEQ in Oct. 2006. In Feb 2008 (15 months later), we had to replace the "control board" since the refrigerator wasn't keeping things cold, and the freezer froze things rock-solid. Luckily, we had extended warranty. The warranty expired in 2/26/11. 2 weeks later, the same part broke down again (same problems), and it cost almost $300 in repairs. I wrote Amana and Whirlpool without getting any relief. I believe they should have covered the repair, or at least provided the part as compensation. I will never buy another Amana product again. We also had a Amana microwave purchased last 10/06 and the main heating elements went bad in less than 1 year. This was covered by warranty.

Purchased Amana dryer Model # NED7200TW, Serial Number 10260560NN. My first complaint was 2 weeks after the 1 year warranty ran out. The drum in the dryer split down the seam. After months of disputing with Amana, they finally reinbursed me for the cost of the drum but did not participate in the rollers that had been eaten up by the drum or any of the labor. Several months go by and the heating element breaks. I didn't even bother with Amana on this one. Just called the local repair man and had it fixed.

Two months have gone by, and thr dryer is broken again. I am going today to purchase a new dryer that is not made by Amana, Whirlpool, or any other brand that is produced by these people. Their products are aweful. I was under the impression when I paid $600 for a dryer, I was getting a quality product that would last. Not Even Close. This has been the worst experience I have ever had with an appliance and will not make the same mistake twice.

Amana glass top stove caught fire. A ridiculously loud popping and flame and spark lit up under the glass. I am thankful I was there to turn it off, though I did not want to put my hand close. The stove top blew a double throw breaker. The cooktop is less than five years old. I can not believe I am the first to report this. Watch out for your Amana cooktop. Had I have something other than granite counters, I think the kitchen would have caught fire on Sunday.

I bought a new Amana ceramic top slide in range in 2000, Model no.ARTSC8651. In 2003, the F1 alarm sounded and I replaced the ERC sensor board. Same thing in 2006 and repeated in 2010. Now once again 2011, less than one year later, the same problem has occurred. I called Amana customer service and they said that they have no reports of this problem but that they could report it. She then mentioned that after all, my range was 10 years old with no mention of the fact that it started failing when it was 3 years old. My last range lasted for 25 years.

No satisfaction except that like others, I will not buy any products manufactured by this company or their affiliates. I am not fixing this lemon again. Amana should be ashamed of themselves for not backing their products.

We bought this Amana refrigerator 2 years and 3 months ago. The blower fan in the freezer went out. When talking to two other family members who have the same refrigerator, they told me they had the same problem with the same refrigerator. One was only 3 months old and the other one was only a year old. So this must be an ongoing problem with these refrigerators. So why are we not telling the consumer that this refrigerator has a tendency to have this happen? We would have never purchased this if we had known it would only last two years. Model # ATB 1932MRWO1 serial # EW 4704466

After 5 years of light use, our Amana refrigerator failed. An independent and very reliable repairman examined the appliance and determined that a replacement part was needed. We have been waiting more than nine days for it. Amana was once a reliable brand. We will never buy anything from this manufacturer or its affiliates, Maytag and Whirlpool.

We purchased an Amana Refrigerator on 01/14/2009 from a local dealer (Don Dewitt). It is a bottom freezer, model ABB2222FEB that retailed for over $1400.00, and the salesman made a deal with us for $964.00 because it had a very minor dent which was only cosmetic. We were very happy with the refrigerator, but on Easter Sunday (4/24/11) morning, we discovered that all of our frozen foods were defrosted and melted causing us to quickly rebuy all new foods for our Easter dinner we were hosting later that day.

The following day, Monday 4/25/11, I called the store where we purchased it (Don Dewitt's) and explained the issue. I was told "they could not do anything because we were out of warranty", but "they would be happy to make us a deal on another." (When we purchased this refrigerator, the warranty was bought up and we were told it had "the standard warranty". We took that to be 5 years). They said the refrigerator only had a 1 year warranty! I then called Amana Consumer Center and was also told the same, "There is nothing we can do." We contacted a repairman which diagnosed the problem as "Failed Compressor".

We noticed on the Consumer Affairs site that this is an ongoing complaint with these Amana refrigerators, and feel it is very dishonest of Amana to take advantage of the consumer in this way. We actually have a neighbor across the street from us that purchased the exact same refrigerator from the same dealership before we did, and they received a 5-year warranty. Their "compressor" failed 13 months after their purchase and Amana honored the warranty and repaired it. It seems after their purchase, and numerous others, that Amana then changed the warranty to 1 year.

type #**. After endorsing/selling Whirlpool products and services for over 13 years, I no longer will do so. Maytag - Whirlpool - General Electric - Hotpoint. All the same garbage anymore. I also no longer buy products from Detroit. Whatever happened to pride in workmanship? I enjoy what I do and I am ** good at it. I wish Americans from border to border felt and did the same thing.

This does not include any additional damage that could have been cause from the heating element have been for over nine hours.

This dishwasher is between 4-5 years of age and is not a normal repair for this type of fault. Ultimately, this could have been a cause of loss property and life with this inadequate part failure.

We bought Amana electric stove from Home Depot and it was delivered in the beginning of September 2010. We got a lot of events going on like our son's wedding, trip to Spain and another trips. Since we started to use it recently, the cook top started to look disgusting. As a cleaner I used #1 rated Weiman Glass Cook Top cleaner.

Today I opened the plastic package that arrived with stove and called customer service. The representative told me that she can arrange service call, but in case the glass is not defective (cosmetic problem), I have to pay for the visit. In order to exclude cosmetic problem I wanted to order recommended by brochure from the package. I was told that the price for item #31605 Cooktop Care Kit is actually higher than listed. I was transferred to supervisor to schedule service with whirlpool that I did not ask for. I ended up calling purchase online and making an order with confirmation number ** for about $35. I spent more than an hour and was not able to get phone number or information of consumer affairs office. I am complaining about very poor services provided by Amana Co. and hopefully I will be able to have free service to find out if the top glass is defective.

We purchased an Amana slide in Range, model ACSE350AS approximately 7 years ago and once it gets up to approximately 350 degrees, it turns off. There have been numerous complaints regarding similar instances. Amana refuses to assist and the "brain" is no longer being manufactured.

I have the Amana gas over model ACS3350AS. As I have been reading, this is a very common problem. The door doesn't close all the way causing the ECP to melt. I have replaced this 2 times already. Amana knows this is a factory error, yet they do not stand behind there products! I want to be part of a lawsuit against them. Anyone? Don't buy Amana. They have poor products and horrible customer support. This oven came with a new construction home!

I purchased an Amana Refrigerator and it was delivered around Dec. 30, 2008. In May 2009, it stopped cooling and all the food spoiled. It was repaired obviously because it was still under warranty being only five months old. It just happened to me again. The fridge is not even two years old and it stopped cooling and I lost all my food again. I have an extended warranty for parts but I have to pay for the service call which is a ridiculous amount of money. I am very worried that even if fixed, it will happen again. There is something obviously wrong with the construction of this refrigerator. I called customer service for Amana and even asked to speak to a supervisor and they said they could do nothing for me.

Washer needs repaired or replaced. Called four times at number above and was promised they would have a tech. to repair washer. The first time I called was November 9, 2010 and every week including today, they give me the runaround that they cannot find a tech. in my area to repair my washer.

I have not been able to use my washer since November 9, 2010. All I get is promises they will find someone to repair the washer. Will not give any other phone numbers to contact a supervisor. I have had a service contract since I purchased the washer which was in 2004.

I have an Amana Refrigerator French Door Stainless Steel I bought 3 years ago. We have gone through 6 center rail supports for vegetable and fruit bins that keep breaking at the tip where it mounts into the cross bar that holds the glass shelves above, an obvious design flaw and should be made of aluminum. They are $3 to $4 each and it is a royal pain in the **! I sent an email to CEO Jeff Fettig. His secretary called me 3 days later (2 weeks ago) and said they would look into the matter and call me back. Guess what, no call back, like I really expected it. We had a sub-zero that was old, (15 years old) and wanted to try something for less dollars, this was $2500.00, still not cheap but has been a pain. Whirlpool/Amana, you just lost me as a customer!

I have to buy 3 at a time of the replacement rails knowing it will break despite the fact that we have learned to virtually not put anything in the bins. I have just replaced my 6th one and have to order another 3-6 more. The parts store said it's one of their best selling parts.

I purchased an Amana Range and when I plugged it in the range blew out my circuit breaker. I called the place where I purchased the range and they called Amana and a service tech came out. He found that the electrical system in the range needed to be repaired.

I declined and wanted a replacement range. I then had to call Amana and spoke with Delia the supervisor and she told me that if I read the legal stuff that it states that the range must be repaired first and if the range could not be repaired then and only then that the would replace the range. I can't understand why when you buy a product you expect it to work! I urge anyone not to buy Amana products.

We bought a Amana refrigerator 2 years ago and the compressor just went in it. We spent a lot of money on this and did not realize at the time that there was only a one year warranty on all parts of the refrigerator. We were never told or offered an extended warranty. I am very upset with this matter, we had a quote for replacing the compressor and it was over 450.00. You have got to be kidding me right!

A broken part on refrigerator, model AFF 2534FEW, serial 106496LT drawer support. This is an obvious design flaw in that part #67003854 (shelf support) has broken in half at a point of no support. This refrigerator experiences very light use. Amana refuses to replace their badly designed part as the warranty has expired. Their bad design is now "my responsibility." $50.00 to replace.

A broken part on my refrigerator: model AFF 2534FEW, serial 106496LT drawer support. This is an obvious design flaw in that part no. 67003854 (shelf support) has broken in half at a point of no support. This refrigerator experiences very light use. Amana refuses to replace their badly designed part as the warranty has expired. Their bad design is now "my responsibility," which costs $50.00 to replace.

The Amana ACS3350AS gas range is faulty. There's a bad door latch that causes the oven to leak heat and fry the front control panel, making the oven worthless. Amana stopped selling the control panel, so there is no way to fix the 4 year old appliance. The oven was rarely used. It still looks new.

My oven's inner door shattered during the night. The oven had not been used in several days. I contacted Maytag Dependability Plus through whom we'd purchased a service contract. We're told that glass was not covered under policy. They suggested we contact Amana, which we did. Amana would be pleased to order glass, schedule service, etc., but we would have to purchase glass since they only guarantee for 1 year. Maytag policy is vague, they told me the glass was not covered, but I cannot find it on their exclusions.

At the end of November 2009, I bought a cooking range from Amana. Since we purchased it, the coil elements and drip bowls need to be replaced 4 times. The door handle broke in June and it took 3 months to replace it. It was finally replaced at the end of September along with the broken elements. The elements and door handle were both back-ordered. The drip bowls also needed to be replaced, but those were only replaced mid October, 4 months after informing Amana. Last week the door handle cracked again at the exact same spot less than a month after it being replaced.

I called Amana to complain and told them that there is something definitively wrong with the cooking range since the elements, the drip bowls and door handle needed to be replaced often. I was informed that a door handle on an oven is a cosmetic element and it is not needed for the proper functioning of the cooking range. I wrote a formal complaint letter to Amana and their customer service representative calls me. After speaking to what was supposed to be the head of customer service at Amana Canada, I learned that the problem with the coil elements that constantly needs to be replaced is not a manufacturing problem or a design problem on Amanas part, but rather my fault. Aline explained to me that the reason the elements need changing is because I probably simmer for a long period of time at high heat.

When I asked to define "long period of time", I was told that it means simmering overnight. When I explained to Aline that I did not simmer overnight and therefore it could not be the problem, she still kept insisting that it was the behavior to correct. She also informed me that I shouldn't place heavy pots on the burners. What is considered a heavy pot, and what is considered too heavy for my reliable Amana oven? For some strange reason Amana does not see having to change your element every 2-3 months as being problematic. That is probably because my warranty is running out and each element is around $55. Should we do the math? They are sorry yet unwilling to do much about it. They insisted that the door handles are cosmetic and unnecessary on an oven, and that the coil elements that constantly break is really the customers fault because Amana is not responsible for it.

This is a reminder that Amana, Whirlpool, Maytag, Jen air, Kitchen aid, etc. are companies that do not stand behind their product and I do believe this is the worst example of customer service I have ever witnessed. Apart from the constant aggravation of having to deal with Amana, I did not need to invest more money since it still is under warranty for 23 more days. After that, I guess I will need to purchase a new oven since really only an insane person would spend 200 every two-three months on parts for their oven. It's a shame that they can build stuff that are under par and get away with it. That isn't capitalism, it's just robbery.

Purchased Amana French door bottom mount refrigerator in December, 2004, and it wasn't cheap. I love my refrigerator! Last year, the cooling fan had to be replaced (not in warranty, of course).

Today, am told it needs a new compressor, $800.00. I am very upset because as I said, I love my refrigerator, but it looks as though I will be forced to buy a new one, though it won't be an Amana (or Maytag) this time.

In late 2001, I purchased a drop-in electric Amana Kitchen Range model #ARTSC8651 for a kitchen, family room & bathroom remodel job. The appliance center where I purchased it agreed to hold it until the remodeling was finished. We remodeled and bought all new appliances because I was retiring in a few years and we thought these appliances would last a long time. After all, our only washing machines lasted 20+ years each. There is no reason why a good range shouldn't last 20 years.

Below is a brief chronological history of this range: In 01/2002, the range was installed by professionals. In 05/2004, there were intermittent F1 & F3 alarms indicating membrane failure leading to eventual total membrane failure causing the oven to be inoperable. Service tech replaced membrane p/n 316189B. In 08/2007 there were intermittent F1 & F3 alarms indicating membrane failed again and the oven was inoperable again. I contacted Amana where I was told that the range was out of warranty and there were no known problems with this range. I replaced membrane p/n 316189B myself.

In 12/2008, there were intermittent F1 & F3 alarms indicating membrane failed again. I contacted Amana again and was told there were no known issues with this range. They said that something else was causing the membrane to fail. After a long negotiation, Amana agreed to pay for any parts and labor necessary to solve the problem but still made me pay a $60 service charge. The parts and repair were covered under Amana (Whirlpool) labor authorization # ** and parts authorization # **. We paid the $60 service charge.

While the service tech was here for the repair, he discovered a small fan located at the back of the range just under to stove top. He set the oven to self cleaning for 30 minutes expecting the fan to turn on. It never did. He replaced the fan controller and that didn't solve the fan problem. He called Amana Service Center asking for technical help as to when the fan should come on. He was told no one knew. He replaced the following parts to get the range and oven working.:membrane p/n 316189B again, p/n Y0316079 relay board, p/n 31949201 clock module, p/n R0706010 oven hinge left hand, p/n R0706011 assy, hinge right hand.

Amana refuses to acknowledge that either the membranes are defective or the general design of the range is faulty. I offered to send all the defective membranes and all other parts replaced to Amana so they could be analyzed and inspected but Amana refused again saying there are no known problems with that model range.

On 09/12/2010 there were intermittent F1 & F3 alarms indicating membrane failed again. I sent an email to Amana requesting assistance. On 09/20/2010, Amana called me on the telephone to ask about the troubles with the range. Again, I was told there were no known problems with that model range. I explained that 4 failures of the same part in 8 years was a good indication that there was, in fact, a history of failures of this part. They said they were sorry but the range was out of warranty. However, they would be glad to sell me the part at 50% of cost plus shipping and handling. It would cost me $98 which is actually 71% of the cost if I buy it locally. I am buying the part locally and replacing it myself.

I paid $1400 for the range in 2001 and $556 in repairs since then plus several ruined meals. I have filed a complaint with the Federal Trade Commission ( for all the good it will do me) in hopes that someone will make Amana take responsibility for producing parts and/or appliances that are defective in design. I read many complaints about the membranes (front panel digital controls) used in both Amana gas and electric ranges and ovens. I just wish there was an agency that could help those of us who pay premium prices for appliances that nickel and dime us to death. I have been retired for over 6 years. Like many of you, I have not had an increase in social security or my pension and my investments have earned nothing for the last three years. I really can't afford to buy a new range for several years.

The worst appliance I have ever bought, ACS3350 slide in gas range, is supposed to be a class action lawsuit in Florida about this product. After numerous repairs and just crappy quality of plastic parts falling apart, suddenly the oven door fell open and the metal is buckled and warped. No way I am going to pay to get a new door after all the money I already spent on it. It would probably fall apart again. The appliance is 7 years old but I had problems with it after just 2 years. I haven't had an oven all summer or a broiler for well over a year.

We have had an Amana fridge for 21 years - no problem. When we moved to a new house, we bought another Amana fridge (expensive). Within the warranty, we replaced the compressor. Now 6 years out, the compressor is gone because of the cooling tubes corroding. The estimated repair bill is over $1200 including parts and labor. I called the CEO's office (Jeff ** at Whirlpool) and expressed my displeasure. It seems all they can do is offer "sorry". The situation seems to be a design fault, built in failure. I'll not buy another without some satisfaction. I have lost all products in the fridge and freezer.

We purchased an Amana oven about 4 years ago and have had the same ongoing problem with it since the purchase. Within the first year, we had to have the touch plate replaced and the same problem has happened 3 more times. We had to purchase an extended warranty to keep from having to pay for this expense. The warranty is with Asure Extended Service. We were told that after 3 of the same problems, Amana would replace the faulty oven. Now we can't get them to release the information to us showing that they have fixed the same problem going on 4 times. It's torn up right now and they are supposed to come fix it next week. This makes the 4th time of the same problem. We are very upset and feel like we own a lemon.

They say that the information is in archives, so they can't release the information to us showing where it had been fixed. What can we do to get some satisfaction in getting a replacement for this oven? Your help would be greatly appreciated. Thanks!

The door of the bottom freezer, first rusted only in joint to the handle. Now, 2 years later, rust spots all over the door to the bottom freezer. Sears said it is cosmetics. I believe that it is cheap, paint and material from which door is made.

It is sore to the eyes. My visitors think that I just spilled orange color food without cleaning. I suspect that the implication is that there are not-seen places where rust grows and endanger our health and life.

Well, this is embarrassing, but right is right, and I need to ask that my submission of yesterday or the day before be pulled, or at least apologize for my inaccurate comments about Amana. I told my whole story of how this terrible smell had permeated my refrigerator and house, and there was no way to access the drip pan to clean it out. Yesterday afternoon I just couldn't stand it anymore and we put the refrigerator out in the sun room. When I got up this morning, the (enclosed) sun room smelled just fine and the kitchen still stunk. It's the darn stove! My husband's theory is that the fan for the compressor in the refrigerator somehow was pulling the rancid smell over from the nearby stove, making it appear to come from there.

Something had apparently somehow gotten into an inaccessible place, and we had some difficulty taking the stove apart to clean it. We called John from Manage My Life through Sears and he was terrific. He walked us through removing the top, gave us some suggestions, and after a thorough cleaning and filling the oven with wadded-up newspaper, of all things, to take out any residual smell that might have gotten in the insulation, our kitchen is smelling fine. And our perfectly working Amana can come back in the house.

January 13, 2006 purchased Amana top freezer refrigerator Model ATB1836ARB, Serial #12803066GN. This was to replace a similar Amana that had had for over 10 years and loved! Last week, food compartment became warm, freezer still worked. Called local appliance company where I purchased all of my appliances and they provided excellent repair service. Technician came, advised needed a Defrost Heater and would order and be back today.

Today, got call from appliance store that they were unable to get the part, that it was no longer available. Gave me # of Whirlpool and I called, talked to at least 3 people, was told part no longer available and no replacement part. Asked why not available for a fridge not quite 5 years old. No satisfactory answer. Just not available and they could do nothing.

I would like to know why part is no longer available for this new of appliance? Is this going to be the same for other Amana appliances I own? I have an Amana upright freezer that I put $1000 worth of beef into every fall. It was purchased in 2003. I would appreciate it if someone from the company can get in touch with me and explain why this part is not available. I was told on the phone that I would just have to "junk" it and buy a new one. Has the Amana product line declined since being taken over by Whirlpool? It certainly seems to be so. Since I will be purchasing a new refrigerator, I certainly do not intend to buy an Amana or in the future any appliances with the Whirlpool name. The appliance store where I purchased has given me excellent service and I feel that they are trying to make this right, but have no support or responsibility from Whirlpool. That seems to be a poor way to treat the dealers who sell your products.

Purchased new Amana stove in 4/07. Door would not close properly, heat escaped and melted touch panel. Then they said the door was defective and they replaced the inner door. Still not closing properly. Touch panel melted again and now they claim they've done all they can. Service repairmen all say the same thing the door & hinges are defective and cause the touch panel to melt therefore the stove & oven will not operate. 3 years for a new stove to have problems is rather crazy. I am a widow that works full time and doesn't really use the stove more than 2 times a week. Other wise it would have failed a lot soon!

We purchased an Amana refrigerator model #BC21VW in 2000 for almost $1,000. Several weeks ago, the refrigerator started to not get cold enough, the freezer still worked fine. A slight smell of rotten food also started (the refrigerator was impeccably clean then as it has been since). We called Amana and got a repairman out. He fixed the thermostatic control for the refrigerator section for $280. As for the smell, he said he couldn't access the drip pan on this model and to try putting baking soda in the refrigerator. We have tried this and other applications in the intervening weeks at the advice of 3 different people at the Amana customer service.

We have poured chlorine into the drip pan deep in the bottom of the freezer several times. The house will smell like chlorine for a few days and then go back to the rotten food smell. We have poured aquarium filter charcoal in and the smell was better for a day or two and now is back full force. I can't even stand to be in the house with it. Granted 9 years old is not the greatest loss for a refrigerator, but our one at work is twice as old and works great and we did just spend $280 on the 2000 model.

So we will be trashing a working refrigerator and freezer because of a ** smell. We can't donate it to someone who needs one. I have washed many drip pan in my life. Does Amana think this is progress, to make it inaccessible? I will never buy an Amana appliance again. We will have to look for a new refrigerator this weekend, but if anyone knows of a remedy, please let us know soonest.

My Amana Trio dropped totally dead after 5 years and 2 months. Within the first year, the cooling fan froze. It was covered by warranty. Year three, the exact same thing happened. It too was covered by warranty. About 2 weeks ago, our ice maker started leaking. Then, the total unit suddenly died. Repair cost will be about $100 less than we paid for it. The repairman said that he sees this issue quite often in the Amana refrigerators. It is a flaw in the compressor design that, apparently, Amana refuses to acknowledge. My impression is that they just don't care. A big corporation like them cares about the bottom line, not the customers who purchase the products. Any refrigerator should last more than 5 years!

I bought this dryer in October 2008. Before the warranty expired, a circuit board overheated and the insulation and the circuit breaker in the electrical panel tripped. The circuit panel in the dryer was replaced for free, but now (July 2010), the dryer has the same problem, and the repairman says that the dryer is drawing too many amps--27.5 on a 30 amp breaker. Again, the insulation on the aluminum wiring is melted. I called Amana and they were totally uninterested in a problem that has obviously existed since the dryer was new.

My repairman says that they don't do Amana warranty work anymore, which tells me a lot between the lines. He has suggested that I kick the dryer down the stairs and buy a Whirlpool, because dismantling the dryer to find what is causing this problem will result in charges, which will nearly equal the cost of a new dryer. And there is no guarantee that they will actually find and fix the basic problem that causes the insulation in the circuit box to "fry." Again, Amana is not interested in helping me solve this problem. I paid about $600-$700 for this dryer in 2008, and now, it is a very expensive piece of junk.

I have an Amana refrigerator with its freezer on bottom. I noticed it was not getting as cold as it should. The next day when I went to my refrigerator, it was making a humming sound, but it was warm inside. Everything in the freezer had melted. I called my Amana extended service and advised them of the problem. They gave me the name of the service that would take care of coming out to see what was wrong.

A service man came out the next day. He told me it was the compressor. I was advised to get a cooler, or dry ice, etc. I was also told it would take a week. Now it the end of the first week, I have been told it will take another week as the part had to be ordered. Two weeks without a refrigerator does not work for me. Their response is they will give me some money for my losses. But it is not the losses, it is the time.

I bought an Amanda dishwasher model ADB1500AWW3 in June 2010. The dishwasher was delivered in July. I bought the dishwasher because I liked the size of the tub and the silverware placement. I had chosen another brand but the sales clerk told me that the Amanda had a much better motor than the one I had chosen. What she did not tell me that the control panel would not last one year. I called Home Depot and was told that the guarantee is based on purchase date not delivery date. The repair will cost almost as much as buying a new dishwasher.

I purchased a brand new home in June 2007 and the home builder opted to use Amana AC heating units for the contract. Unfortunately, my unit has needed to be serviced several times and the last service resulted in a defective R22, removal of outdoor coil, replaced coil, add liquid, pressure test, evacuate charge and test. Additionally, the indoor unit was affected causing my finished/carpeted basement to become soaked and gave a mildew/mold smell. I suffered economically with four service calls to equal $1200.00 and a professional carpet cleaning bill of $232.12. In additional, I had to relocate for the three weeks I had no AC because the average temperature in my house was 93 degrees and I have a pet. My living conditions were extremely unbearable.

I am requesting a compensation of some amount due to the unit being three years old and although the coil was under warranty. I do not feel that I should be responsible for the labor of installing their defective product, the three other service calls, and the damage to my basement.

I purchased an Amana refrigerator AFD2535FES, 3years and 5 months ago for almost $2,000.00. Out of the box and the water dispenser was not working! Of course, the company fixed it but last week the unit was died. I called the dealer listed on Amana's web site and the diagnosis was compressor not working. According to him, the warranty is only 1 year so to fix it, I have to pay for parts and labor. The new compressor is around $300 plus labor of $300-$350 for a grand total of $700-$750, on top of the $110 I already paid.

I cannot believe that the warranty on a sealed component is only one year for an appliance that cost almost $2000. At this price range, Amana should build quality appliances that should last more than 1 year. I called the Amana customer service and they were not helpful at all; their response was that I should have purchased the extended warranty when I purchased the fridge. I could not believe it, $2000 should get one a pretty good quality appliance, not a piece of junk that breaks in 3 years (that's around $571.00 a year for this junk). I will never buy Amana or Maytag again. What ever happen to the Amana/Maytag quality? The premium price still there!

I just had the Jazz motherboard in ABB1927DES bottom freezer go for 2nd time. We arrived to our apt after being away for two weeks, thinking someone had died with the smell from all of the bad food. First one lasted more than 1 yr and was replaced under warranty. 2nd part will cost $100 but, at least, I know how to replace it myself.

Amana was no help on the phone and could not locate the prior warranty repair. Refrigerators did fine for decades w/o motherboards but now everything has to come w/ electronic controls that never last last. Needless to say, I will not be buying another Amana or Maytag refrigerator anytime soon.

I purchased an Amana AMV9 propane furnace five years ago. The furnace was installed in a new summer cabin during construction. It has been used for only three seasons and has few hours on it. It has never operated properly. It fails to light during most start cycles as the room temperature drops 10 or 15 degrees below the thermostat setting. It has failed completely three times. The contractor replaced the "Surestart" igniter twice. The furnace failed completely just 2 weeks after the second replacement. Goodwin refuses to accept any responsibility, except for providing a licensee contractor with new parts under warranty. I have to pay for labor. Neither the contractor nor Goodman tech support seems to know how to fix this defective product.

I would assume Amana gets most of its parts from the same suppliers for all their products, so maybe this model should be added? Melted relay, same problem as in the 1.6 million refrigerators recalled, model number not included in recall. Current issue resulted in a couple of hundred dollars in food and a bill for the repair of $175 parts and service call. My model number is AFD2535DEB, French Door, Bottom Freezer.

We've been using the Amana Refrigerator for about 5 years and recently noticed something floating in the water. Our tap water is fine and it's not the filters. It seems that the tubing in the fridge is falling apart into our water! Who knows how long my family has been drinking Amana's defective appliance. Amana's has basically told me I'm on my own. I'm actually sick. I'm thinking of having the water from the unit tested. I'm not sure I want to repair it as I don't trust it.

In March 2006 we bought an Amana bottom freezer refrigerator Model D2535DEW. We have had nothing but trouble with it. We have spent over $660 in repairs with AA appliance Repair. Two motors havwe had to be replaced and a motherboard. I would strongly advise anyone not to buy an Amana. This is absolutely the last time I will repair. The next time it is the junk yard where it should have been in the first place.

In March 2006 we bought an Amana bottom freezer refrigerator Model D2535DEW. We have had nothing but trouble with it. We have spent over $660 in repairs with AA appliance Repair. Two motors havwe had to be replaced and a motherboard. I would strongly advise anyone not to buy an Amana. This is absolutely the last time I will repair. The next time it is the junk yard where it should have been in the first place.

Bought a whole set of Amana appliances when I moved in to take care of my elderly mother.

Luckily, i haven't had any performance problems with any of them. But the quality of the exterior is not good. The handles and hinge covers on the double door frig have yellowed to the color of butter,and cracked. According to the manual, which I just looked up, you should only use baking powder. Why would they make something that is doomed to fail? No way can you clean gunk and black fingerprints off white plastic with baking powder. The plastic corner covers on all appliances turned yellow and cracked and/ or melted. I guess they used plastic instead of metal to save money. The grates on the stove are rusted because the enamel cracked and broke off. That happened pretty quickly.

The sealed oven window got gummy stuff inside and is uncleanable, so it always looks dirty. I am not much of a cook, so don't use my stove or oven as much as a regular household, so it makes it harder to bear that there has been so much failure. Amana did not have great ratings in Consumer Reports when I bought it, but I guess I liked the features. i have always managed to have appliances for very long times, but in these instances, I have been very dissatisfied with the quality. I'm just lucky I haven't had to spend money on working repairs.

I wanted to take the time to let you know that I am extremely unhappy with company, and will do everything in my power to spread the word about Amana products to each and every one of my customers. I see nine customers a day, which means forty-five a week, and all have and will be informed of the multiple problems I have had with my Amana Washing Machine. I don't want anyone else to be duped into buying one of your products by a Best Buy salesperson. I have never encountered the problems I have encountered with this washing machine that I purchased brand new less than three years ago.

[Their] front load washer, Model number NFW7200TW is a piece of junk. In the short time I have had this piece of junk, I have replaced the water pump at $159.00, the door switch at $132.70, and now the control board at $198.00. Nearly $500 on a machine I purchased not even three years ago. What type of product do you call that? And: This doesn't even include labor for technicians to come out and put these parts in. So all in all, in three years I have spent almost twice what I purchased the washing machine for. All this because I decided to go with an Amana Product that the customer service department simply says, "Oh its out of warranty ma'am."

Fine, [they] got me this time, but I will make sure [their] $700 machine gets [them] $10,000 worth of bad publicity when I air my story on Amana and the way I have been treated. And go ahead and tell your hire priced attorney's. It's not slander or libel if it's true, and I have every single repair receipt to prove its true. I will be filing a complaint with the Better Business Bureau, Federal Trade Commission, the Best Buy main Headquarters for selling such junk, the Daily News, Daily Times, Southwest Review, Town Talk and any other local newspaper I can find.

I'm done losing money because I decided to go with an Amana product. [They] shouldn't be allowed to sell such junk.

I purchased the Amana dishwasher ADB1500AWW3 in August 2009. Shortly after it was installed it would not start and the control panel had to be replaced. Today the control panel was replaced again. I spent 8 hours of my vacation time the first time. Today Sears was suppose to come between 8-12noon and did not show up until much later than that. My spouse spent 8 hours today waiting for Sears. Another 8 hours will be spent next week waiting for the control panel to be replaced again. That is 24 hours of time wasted on a poor product. Also when I made the appointment for June 3, 2010 I was told by Sears that no appointments could be made on the weekend. Today the repairman told my spouse that Sears does do repair work on the weekends. I was lied to by Sears and sold a product that does not work. I was told by Sears that they will not replace an appliance unless four major failures occur in one year.

I purchased an Amana OTR Microwave in July 2007 (1 yr. warranty). The PC Board went out last week and after being told the board replacement would cost $185.00, delivery $50.00, installation $70.00. I decided it would not be cost effective to do the repairs. A new Microwave would cost around $300.00. The microwave was made in Malaysia in 2007. Another piece of junk for our landfills. I asked if they could refurbish it and donate it to a charity and was told "We can't do that".

Shame on these companies who advertise a good quality product, spend millions on advertising, make huge profits, use foreign cheap labor and use parts that are designed to last a very short time and are not recyclable. I will do more research before purchasing another appliance and Amana/Maytag is definitely not on my list.

A non-working appliance slightly over 2 years old that is cheaper to replace than repair. My stove is over 30 years old. I would have been delighted if it had bit the dust! (on second thought, if the new stoves are made as cheaply as the mic. I guess I should be grateful for it's longevity). A disgruntled client.

Because I too also believed they were US made and because they were recommended by Consumer Reports, I bought my dishwasher on 10/2/2009. It is an Amana dishwasher made by Maytag! What a joke. It has stopped washing yet again. The model number is ADB1500AWW3. My repair man asked all the standard questions: Did I check the plug? The circuit breakers etc, etc? Mine also has the exact same problem! The parts that are on order is a control elect # 22 665 W102188321 and the second part is a control panel # 22 465 99003368 1. Why am I not very surprised when my repair man stated that this problem is occurring constantly on this model and many others? It doesn't seem to matter that I am very dissatisfied and upset and of course, not to mention very inconvenienced. Oops, by the way, I won't purchase from Maytag again but who cares? Certainly not Maytag!

There is a faulty design on the Amana ACS3350AS gas range, where a poor door design causes the oven to leak heat, and fry the front control panel rendering the entire oven worthless. Amana stopped selling the control panel, so there is no way to fix the 4 year old unit at all. I've got to purchase an entire new gas stove, $1,200 or more for a slide in.

Because I believed they were US-made and because they were recommended by Consumer Reports, I bought two Amana dishwashers in the past two years. First was an ADB1500, second an ADB2500. A single relay in the control panel of the 1500 went out, but it couldn't be purchased separately. I called Amana three times about this to see if they would send me a control panel, or at least give me a discount. Nope. I found the part locally for $150, "Made in CN", whatever country CN is-- I hope it's Canada, but suspect that it's communist China.

There are apparently a lot of problems with these control panels--the appliance supply store I went to was huge and sold a wide variety of parts for all sorts of appliances, but their last sale was for an identical part. Also, one "prong" on the upper rack of the 2500 is broken and the rust is splitting it open. I called Amana--no help, but the CSR at Amana offered a 25% discount if I bought it now. How much? One hundred sixty dollars--for a metal grate coated in plastic. I won't be buying Amana again, and of course told the CSR this. I wasn't mad at him--he was courteous and was doing his job to give me nothing, but instead up-sell me.

We purchased in 2006 a Amana dish washer, Amana gas range, Amana freezer/fridge and Amana microwave that mounts above the range. The problems so far since 2006 (4 year old appliances which we paid big bucks for). The Amana dish washer has the door handle broken completely off. The dishwasher is loud as a freight train. The range oven has had replaced all the cast iron grates, burner caps and burner plates on the range top due to paint chipping, had the broiler and oven igniter replaced. (broiler had never been used, not even once!), had hinges on oven door replaced. Latest issue with the oven is the digital display shuts the oven off at about 350 degrees.

After the oven cools down, we can restart it, Handy eh! The door does not close tight on the oven which causes the face where the burner knobs are, to get so hot it would blister your skin. (we have a 3 year old) Imagine the danger! The Amana freezer/fridge's door hinges dropped and the door does not shut properly. It freezes veggies in the crisper. Amana microwave that mounts above the range has plastic door handle cover melted, that's right, plastic handle on a microwave that mounts directly above the stove. We had it replaced; it's melting again(?) most likely caused by the failure of the oven door to close properly.

You can imagine how disgusted we are with all of theses appliances. I wish there were a lemon law for appliances, These are all overpriced junk.

In May 09, we bought the dish washer in three months it broke down, The service man came and fixed it. About 5 months later, the same thing, same problem. Now the warranty is about up and it is broken down again. This time we are told that they can't get the parts to fix it. The warranty will be up this May 2010. We asked about a new one and no one will talk about that. So now, we have a pile of junk that we can not use. And to top that off, I get a form in the mail to buy extended warranty. What a joke? Why buy a warranty that they want back?

We have an Amana AC222. fridge freezer. The first was replaced as it sounded like an old Russian tractor. The second broke down and food lost and supposedly repaired but broke down again just after the warranty and food obviously lost as we were away. The cost of repair was given as approximately 450 and then any insurance about 335 pa. The call out was 75. Our neighbor has had 3 ie 2 replacements. The message is clear. Do not buy this product. We have ordered a Samsung, half the cost and a very high reliability rating. We will see.

We moved into a house with an old refrigerator, which died one day. My husband and I looked carefully and decided to buy an Amana brand refrigerator with top fridge and bottom freezer. This was a big decision for us because it was such an expensive refrigerator, but we thought it would be an investment and it will last for many years. We have had it since Dec. 2004 and have had constant issues with it, freezing the food in the different compartments. Frozen milk, vegetable, fruits,etc. I would turn it down and then the refrigerator would defrost, when set at half the maximum temperature.

We have lost three refrigerators full of food over the past five and 1/2 years. It finally decided, this past month, to stop working completely (to not cool at all). We called Maytag and the repairman comes and says it will be $700.00 to repair our $2,000 refrigerator! It needs a new compressor. I will never, repeat, never buy another Maytag appliance! They brag on TV how great they are and need few repairs. Do not expect them to last because they will not! I have lost three refrigerators worth of food and had to buy a small refrigerator each time it went out over the last few years. A stand up refrigerator/freezer $400.00 and a small basic fridge $350.00. We have lost at least $700.00 worth of food.

Five years ago we purchased an Amana 20 cu ft. refrigerator bottom freezer (Model No. ABC2037DTS Serial No. 10478378EV). Ten months ago, we had to replace the jazz control board because the back of the freezer was iced up. Today we had to replace the exact part because of the repeating failure of the control board. We were told the warranty on this part is 90 days.

To date we have spent $557.14 on service and parts and have no guarantee that it won't happen again and soon. Needless to say, we are very unhappy as this appliance was presented to us as a reliable one from Hillmon Appliance Company in Pittsburgh.

We purchased our refrigerator on Jan 5, 2005, and today the compressor stopped working properly. Everything in our freezer is thawed out. I looked it up and found that it is short cycling, and eventually, it will soon cease to operate at all. It has been about 3 months from the expiration of the 5 year warranty. I cannot believe this. From everything I've read, I guess we will have to buy a new refrigerator. Although I don't know how since we can't afford a new one. My husband is 81, and I am 63 and disabled.

I posted a complaint about the compressor in my 9-year old refrigerator going out. Jennifer from Amana called and offered to replace the part for free. I still have to pay $250.00+ labor, but I find that an acceptable maintenance cost. Thanks Jennifer and Consumer Affairs, the landfill has been saved. I will definitely use this site before making future purchases.

I purchased an Amana Distinctions refrigerator less than 9 years ago. The compressor went out, it is out of warranty and not worthy of fixing. Save your money on Amana. It now must go to the landfill. Buy cheap, Amana no longer fixes things!

On June 28th 2007, we purchased a refrigerator Amana model AB2225PEKS made in USA. We paid for it about $1,700 (according currency exchange rate on that time). We choose to buy this specific refrigerator in order that we will have, as the salesman that sold us at Crystal (the Israeli importer) Sales Center, a good and reliable refrigerator for many years ahead. To our surprise, about 4 months ago, the refrigerator became out of order, about two and a half years after we purchased it. First, it seemed as an electronic fault.

We turned to service department and we have been told that the refrigerator is no longer under warranty, because the warranty was only for one year. We turned to the salesman who sold us the refrigerator and he said that if the fault caused by the compressor we will not be responsible for the payment, as warranty for the compressor should be five years.

When the service technician arrived, he found out that also after replacing the electrical circuit the refrigerator still didn't chill. He said it is required to check the gas. I paid him for his visit about $65 and he said that he will send someone else to check the gas. Two technicians arrived the day after. After a few minutes, they decided that the fault combines electronic, gas pipe and compressor and ask a price of $570 (in addition to the $62 we already paid for the technician visit), in order to fix the refrigerator.

It is not only that I was surprised that such an expensive refrigerator is breaking down in a way that all the essential systems dysfunction, but also was surprised that it is not under warranty. The Israeli chamber of commerce obliged the importers to give 5 years long warranty, for the compressor and cooling system just since. Unfortunately we purchased the refrigerator on the end of June 2007. On May 2008, the chamber of commerce obliged the importers to extend the warranty up to five years, and there is a reason for it as it is not reasonable that such an expensive product will be a short warranty period for one year. Despite that we were unlucky to buy the product prior to May 2008, we expect that a company that represent herself as a company with reputation, that sell a reliable products and provide her customers the best service, will take responsible on the fault and will not hide behind a claim that the warranty is no longer available.

We are desperately disappointed that all the essential systems are fault in such unreasonable period, without any reason but a faulty and unreliable product. It doesn't make sense, that after such a short period all the refrigerator's systems will become out of order. We expect that the importer will give the best service and in this case to replace the refrigerator! Even the importer would take full responsible at first and take upon itself the full cost of repair, considering the experience we had with this refrigerator we can't be quiet about its function and we afraid from further problems in the future.

Instead of that, the importer asking me to pay, after discount $460 -- this amount is as a result of many phone conversation with several representative of the importer. From the responds that I received by now, the importer use the situation when he shirk one's responsibility by that the law was applied just after I bought the refrigerator. A quote from the answer that we received is: "As you probably know nature of technological system to required maintenance, it get spoiled and it requires sometimes to change spare parts from time to time".

My question is: should it happen after two and a half years? When I bought the refrigerator the sales man recommended me to buy this specific refrigerator "a good and reliable refrigerator for many years ahead!" Is it reasonable that a refrigerator that should work properly for many years breaks down in such a way, in a short period? Without a doubt, at least, this specific refrigerator is filthy. It doesn't make any sense that we need to expend considerable amount for repairing a refrigerator that is equal to value off two standard refrigerators!

Since the refrigerator got out of order we use a Mini Bar, we don't believe that if we will spend the high cost for repair it, we can rely that it will keep working for many years ahead as it should, also we are not getting and warranty maybe just for a few month. In our despair, we tried to sell for fixing and second hand but no one would buy it. We were offered for this expensive Amana refrigerator US$27! Yes, it is not a intake--twenty seven American dollars! And last thing--my neighbor bought five years ago a Beko refrigerator, the same size and function made in Turkey, paid less than 40% got warranty for five years and it is still working. As it should!

First off, this is not a complaint. I bought an Amana range microwave oven back in 1989. It has never needed repairs, and I have only changed the light bulb once in 21 years the model # is R310t mfg # p7766529m and I am still using it today. So, I would have to say, they do put out good appliances or maybe they just made them better back then. I just thought someone should hear this because this was a good ending because my microwave is still working as good as the day I bought it!

We bought an Amana/Maytag "Trio" refrigerator or better know as the French door series for around $3000 in 11/04. It was damaged upon delivery, and it took Home Depot almost 2 months to get a suitable replacement. We have had our share of problems with the unit of the years that mainly unplugging them for a few hours seemed to resolve. Now we called, because it's making a loud buzz and click and we had to pay $109 for a service man to come out. He did nothing on hands and told us it was the compressor.

The unit was working fine while he was there, so it was impossible for him to see or hear the issue. He never looked at anything and gave me a bill. What he did tell me is that this a known problem and that Amana/Maytag knows the compressors are not strong enough for this model. But instead of making a stronger/better unit, they replace the compressors with the same part. So now, our $3000 ref is dying, and they want $800 to replace a known deficient part.

We had a 5-year warranty on the compressor, and it just ran out of warranty three months ago. We bought an extended warranty which ran out in 2007, about two months later we called for service and we handed off to A&E appliance services. Now the compressor is going out, and the tech who came out said that it is a known defect in this model but that Amana/Maytag chose to ignore it and merely replace the bad units as needed with the same crappy units. Amana/Maytag or Whirlpool is now telling "Too bad. We will not help you." They even suggested that I look at their website for the newest models.

I have been told that my fridge is not part of the recall but it has the same problems that the recalled unit have and the beginning numbers and ending numbers that they speak of on the recall site match up. They are unwilling to help me with my problem, Model# ARS266ZBW.

We live in our motor home full time, and had to replace our stove. We ordered an Amana very much like the one we were replacing, but the contortions that have to be gone through to light the pilot in the oven are nearly impossible. I have emailed the company and gotten no help. I would like the management personnel at Amana to try lighting the pilot on the oven on the stove, by themselves. I am unable to light the pilot by myself and sometimes my wife and I have trouble getting it to light together.

If one of us is at work, we cannot light it. We have to turn the dial past the pilot on the knob, which is very unsafe and one of our heads is in the oven to do this because the light is at the back and bottom under the shelf. I cannot believe they would sell a product like this. If we could have had our old stove repaired, we would have. Nothing has happened yet, but the way the system is to light the pilot in this oven, if the flame blew up in someone's face, we would not be surprised.

When I built my house in 2001, within a year we had to replace the whole handle unit on the dishwasher, which was costly, my husband did the repair. Then last year, the dishwasher started leaking, ruining my oak floor. We then replaced the dishwasher in 2009. Our refrigerator was less than 1 year old. I had to get the repairman to replace the motor. Two of the drawers are broken where we have to hold up when we pull drawers out to keep them from falling in the floor. The lower shelf on door has broken, too.

The microwave had to be replaced just this week with another brand, I might ask because I have no faith in Amana appliances now. I was lucky to find a microwave with the same dimensions since it is built over stove. The oven glass on the front is already cracked. My husband and I are empty nesters and take care of our home. We do not have children around, so there is no disregard for home furnishings like it would be for a growing family. I chose to use all Amana appliances because they had met my criteria. I'm so disappointed! This has been very costly for us, since we are trying to retire at this time.

I had to replace door handle assembly, replace the dishwasher with another brand in 2009, after damaging my floor. The refrigerator motor was replaced in 2002, this was with warranty. The refrigerator crisper drawers and door shelf has not been replaced, and we do not have the money to do so. I had to replace microwave 2/23/10 because the Amana was arching inside and consequently flames were shooting out and also melted several holes. I charged this since we were not in the position to pay cash at this time.

Our microwave is brand new. We just bought the apartment and used it once or twice and it went kaputz! We have a microwave oven under warranty that does not work. We only used it two times. Two different men from A&E factory have come to work on it. Both stayed 3 hrs. just to say they needed to order more parts. I am very tired of this unprofessional service. Why can't you change the microwave? It's obviously never going to work properly.

This is not a complaint; it's a compliment. I purchase a home four years ago that had all Amana appliances, which I loved. Within the first year, I replaced the electric stove top with a five-burner gas stove. Loved it. However, the microwave oven had an issue with the safety film on the glass door, and the refrigerator started to make a noise. Amana replaced the microwave, no questions asked, and sent a technician to check on the fridge. He was unable to find anything wrong, saying that sometimes fridges make noises. In addition to the growling noise, the fridge made a louder-than-usual noise whenever it kicked on or off.

This past summer, not quite four years after we purchased the home, the fridge stopped working. Believing the fridge to be out of warranty, we called a local appliance tech who replaced the relay for $200. The fridge worked until December when it again stopped working. The same appliance tech came out and said the adaptive defrost board had short-circuited, so he replaced the board.

I was not happy about having had to spend over $500 to repair a fridge that I had complained about in the first year, but I paid it anyway.

To the credit of A & E Factory Service, their techs seem knowledgeable, and the fridge has never run better (quieter than before the repair). After several unsuccessful attempts to address the issue with one Amana representative, I was finally put in touch with Andy. Within one day, both Andy and Amana (now Maytag) were able to resolve my issue to my satisfaction. I found Andy and Amana to be sensitive to my concerns and genuinely interested in resolving the issue.

In fact, I have been so impressed with the way they handled the situation that I purchased a new Maytag 5000 series washer and dryer. Thanks for your efforts to retain a loyal customer.

We had purchased an Amana Gas range (Model: ARGS7650) in July of 2001. In May 2008, the range blew the circuit breaker several times so we called a service technician. After evaluating the range, the service technician was visibly shaken and told us that we were very fortunate the range did not cause a fire in our house. He said that the oven burner had come loose and burned the insulation from the nearby wires (I think that these were the wires to the ignition). The now bare wires were coming in contact with the copper gas supply line leading to the burner.

If the arcing had caused a hole to form in the gas line, there would have been an uncontrollable gas fire in our house (it could have been shut off only at the gas main). The service technician told us never to use the range again. Since it was out of warranty, we purchased a different brand gas range to replace it. Fortunately, our only loss was the cost of a new range.

I purchased Amana Refrigerator in 2001. In 2010, it is no good. It has leaking Freon, technician found the thermostat had been replaced before we purchased it. This is the second appliance we have had to replace from this company purchased at the same time. Due to this we have had to spend $3000.00 to replace these items.

I purchased an Amana range and after the first time I used the self-cleaning option. It burned out the controls so now I have no oven or broiler. I was told the part would cost $375 plus labor. The serviceman told me they are very much aware of the situation that the self-cleaning can cause, but they fail to warn their customers.

AMANA REFRIGERATOR MDL. AFD2535DES Five years of use. Control board replaced two times at a cost of $821.19 44% of the original cost of the refrigerator for repairs. Spoke to Barb, she said that there was nothing that Amana could do, that there was, no data indicating that there was any pomblems with this model refigerator, altough upon going to Google I read many, that were similar, complaints to mine.

I purchased an Amana refrigerator with the freezer on the bottom 8-15-06.(model #ABB2222FEW) On 12-16-08 refrigerator part quit cooling. Called repairman, he instructed me to take everything out and unplug for 3 hours to defrost. This worked temporarily. We had to do this at least four more times until October 12, 2009.

Called a

different repairman. He said it needed a new control switch. Refrigerator was repaired on October 21, 2009 for $216.00. Repairman knew right away what the problem was because he had replaced several of these swithes within the past few months. We have had no problems since.

I paid $900 for this refrigerator and it only lasted 2 yrs & 4 months before needing this new switch. I think I should be at least partially reimbursed for the cost of repair. I had my last refrigerator for 24 years and it was still working when I purchased the Amana- just thought I would get one that was more energy efficient.

I know that the new products are not made to last like the older ones, but I would expect them to last much longer than 2 or 3 years.

model # AFI2538AEW purchased in may 2008 for $1600.00 French door with bottom freezer. 11-29-08 door alarm was alarming and then inside lights went out, ice maker quit.Purchased extended warranty on 12-5-08. Called manufacturer sent tech. had to replace mother board (#1). 3-20-09 #2 mother board. Alarm will not sound, Amana put into research 7-3-09, received 3 major parts for tech to replace #3 motherboard, control panel in front, and another part.

9-1-09 alarm issue again, #4 motherboard, 9-23-09 alarm beeps like suppose to but lights inside fridge go out, have to pull out fridge, unplug, replug,then slide back into its space.(AGGRAVATING) 11-20-09 went to get ice from ice dispenser and got a light show but no ice, couple hours later when trying to get ice only got beeps when pressing the ice button. Service tech. was now on motherboard #6 to be replaced. Service tech told me that wrong motherboard (part # ?) was being instructed to be installed.

Amana will not take service history from me on this fridge from the extended service warranty company.

And, I read all your horror stories about new ones, and hear that 5-10 years is the life expectancy? I have had to replace the ice dispenser motor and the compressor about 10 years ago. That was about $250. I might just wait till it quits totally.

They also said they would take 15% off a new purchase. I said that was unacceptable and they offered their complaint email and could not offer anything else. In doing research this is a common problem with this brand as well as Whirlpool and Maytag appliances. Obviously this is an inconvience but also is an issue because of the upcoming holidays. This has happened twice now during the holidays.

Amana dryer Model# (P)NED7200TW Serial# (S)10261594NN Purchased 11-29-08. Dryer quit running in Aug. 09. Dryer is used every other weekend, sometimes only once a month. The most loads dryed 8. Had repair man come Aug.08 fixed dryer, dried 7 loads it quit. The repair man has come a total of 4 times every time 7 loads are dried and it stops running.

Need a dryer that runs. maybe you can help. Amana is doing nothing. Said they want a second opinion on problem. The problem is I have a dryer that doesn't want to keep running and nothing is being done to really solve the problem.

I have a dryer in my basement and I have to go to the local (dirty) laundry to dry my clothes at an added exspence to my family. I have a 568.00 dryer that I can not use. I have to haul baskets of wet clothes up the stairs out to the car to the local laundry go to the bank to get a roll of quarters, didn't think when you owned a dryer you needed to do this.

called amana and aksed them how they could sell a frig 4 1900 dolar and only expect it 2 last 7yrs. my old one was 35 yrs old. i found the model number so will call them one more tiem. i m havng sears delivedred a nu one tommrrow 2 try and salvage food, i went to there warehouse and gt a scrathced 1 for 600 which i dont have...(on disability.) IS there a recall. its obvious they know there selling defective product. any adise would be appeciated.

This is Microwave Model AMV A1162AAQ.

It was developed in 2005 and sold for this townhoue and installe in 2006. The tube has gone out three times in 18 months.
I called Customer Service and asked them to replace the whole unit instead of putting in tubes at an escalating cost to me, since it should be obvious that it is a defective product. They refused, saying the best they could do for me is give me 15% discount if I bought another microwave from them. This is not possible on my limited budget and neither were the cost of the service calls.

I know there was life before microwaves but I sure miss having one.

Bought a Amana Refrigerator in 05 it broke down in 08 the fan in the freezer part was bad. Thankfully it was still under warranty, We got an extended Warranty later in 08. Broke down again 11-09, the service teck came out the compressor was bad, a week later came back with the part, and the new compressor was bad. Still no refrigerator, I would never buy this brand again!!! I have never had this amount of problems with an appliance.

For anyone considering an Amana freezer-on-bottom refrigerator, check this before you back the unit into place. From time to time, we used see some water near our refrigerator. With four children, we always thought it was because someone had dropped an ice cube.

Well, it turns out that wasn't the case. I recently backed out our unit to clean off the fan grill. I found a lot of water underneath. There were clear signs of water damage as we had black marks on the hardwood floor.

I took off that cardboard back panel to determine if there was other water to dry up inside and to determine where the water was coming from.

heat from the condenser and the fan).

It appears our fridge went through quality control on a Friday afternoon. It didn't take a technician to see the defrost tube wasn't connected. When I tried to reconnect, I found the tube is SECURED in this position. It didn't just come loose in shipment.

The drain tube cannot be attached to the drip outlet until I remove a bracket holding the tube in place. The opposite end of this tube correctly terminates right over the evaporation pan. The quality control label on the back of the refrigerator was completely blank in the check boxes next to each item (Electrical, Condensor, etc. ). Nothing was stamped or checked off. Why is it there if it isn't used?

I called Amana today. I explained all of this and told them the unit is probably out of warranty. I then expressed my deep disappointment at this kind of workmanship. as well as noting my next refrigerator will be another brand (and not one of the many other brand names actually manufactured by Amana)

Their response? "Well, the unit is out of warranty. I could give you the names of some local repair companies". I told her I would fix it myself. "Ok then, thanks for calling Amana today".

Their customer support was about on part with the production line that made our refrigerator.

I purchased an Amana slide in range in 2005. I wanted stainless as my husband and I have radicula nerve damage so we can unexpectedly drop things. It was 1800 for this range. In 2006 the panel started throwing F-3's. I emailed Amana and they sent back directions to shut off circuit breaker for 15 seconds then it should be ok. We've been doing this since then. Why? Well we called factory service and they refused to come out to where we live[30 mi-45min]as it was too far away. No, I wish I were making this up. About 18 months ago it started throwing F-2's. I am clueless but I do notice that when the heating season is in full swing I can't get the stove to stay on. It's gas. We had gas heat but switched to oil. But we had troubles before we switched. Another thing I am thinking may be a problem are the safety features, Like the switch that automatically shuts off the oven after 12 hours may be disabled.

Also, I was reading in CPSC's site and the one thing that resonated with me was the fact that sometimes the gas valve is too far from igniter. I'd always noticed that it took a very long time for the oven to come on from day one.We had it installed by a plumber. Also there was a fan that would turn on when the oven was on the clean cycle. That stopped working.The door never closes right either. A very expensive piece of junk. And no we did not get an extended warranty. We had one on our GE gas stove and towards the end they would come out and fix something and break something. I felt abused. And that stove caught on fire! We need something done here. Nothing works...not the stove, not the warranty, not the manufacturer, or the govt.

I ordered an Amana Complete Ice Maker Kit - 1165807A from this company (ApplianceZone.com). The ice maker has basically two pieces that are connectible through a male/female plug. The unit I received had incompatible plugs, and therefore was unusable and useless to me. The pieces were also not the original manufacturer's pieces.

I contacted ApplianceZone via the chatline. This is the only way you can talk to them. They said they will not accept a return of an electronic part for a full refund, but they will agree to have it replaced. I sent them a photo of the two incompatible plugs, but they stopped the email correspondence completely at that point.

I bought the Amana Distinctions refrigerator 8 years ago. A few months after the one year warranty was up, the thermostat went out. When a repairman came to fix it, I mentioned that the water dispenser broke, and when you try to run it, water pours out all over the floor under the fridge. He said he couldn't do anything about that, since I hadn't mentioned it when I called for the service. $150 later, the thermostat was fixed, but the water dispenser was still broken. Last year, it stopped freezing in the freezer. I paid $80 for a repairman to come out and tell me the compressor was broken, and it would be around $800 to fix. This thing is a crappy lemon. I've gone without a freezer for about a year now, I need to replace it, but the cabinets were built around that particular fridge, which I expected to last 15-20 years like the old reliable one the Amana replaced (not Amana). I haven't been able to find one that fits in the space, fridges are taller now. I will never purchase Amana again. Why did fridges used to last 20-30 years, and now they break after one year? By the way, I bought this from R C Willey's, they did nothing when I told them about the fridge.

This stove was purchased in 2000 at a cost of $822. It has NEVER worked properly and I consider it a lemon from day ONE. First we had problems with cleaning cycle, it burned the inside of the door and melted the plastic around it. They came out and replaced the parts twice. Then when that didn't work, they SENT us the parts and said to fix it ourselves. After that, we had to call repairmen several times at our own cost, since they said our warranty had run out. A serviceman came and went over the whole thing, and fixed something and it worked well for a short time. Now the oven won't work at all. My husband has pulled it out and is taking the igniters out and trying to exchange the broiler igniter for the oven one, since the broile one works.

We just want Amana, (or whatever company has Amana) I believe it is Maytag, to know that these appliances are JUNK. They should have replaced that stove after the first 3 or 4 call-outs for repair. Now they're home free and we're left with a piece of junk.

We WILL get a new stove, but we will NEVER get an Amana product or one that is sold by any company that has purchased Amana. Their guarantee and warranty is useless and they just don't make a good product, nor do they back them up.

I work 2 jobs and my husband works full time. There is no extra money in this economy for an overpriced refigerator repair man. Thousands of $$ have been lost over the past 2 yrs in food. Now another $524 for a new emergency frige so we at least can save the food we work so hard to provide our family!

In 2000 I purchased an Amana side by side refridgerator after extensive research. I loved this unit at the time it was one of only a few to the filtered Ice in the door with crush options, needless to say I was elated.

within two years of owning the fridge it died for the first time all told including yesterday it has died a total of 4 times. My mom still has an Amana fridge in her garage that is almost 30 years old and it still works! They sent out recall notices on certain units and of course when I call my unit is not one of them.

My Amana range model #ARTSC862155 purchased 3/01. Has had multiple issues. Recurring issues of clock touch pad shows F1, F3, F4. I've paid over $500.00 in repair cost. Now Amana is offerin $125 reimbersement &/or 20% off new unit. They should replace unit if it won't last over 5 years. I'e got 3 Amana product & will not replace a lemon with a lemon.

My Amana refrigerator, purchased 3/16/07, had a small fire on 9/17/09. We unplugged it immediately and called the number on our extended service coverage. They would send someone in 2 days. I called Maytag, they could have someone there in 4 days (they both use the same authorized service center!). I checked you web and saw there was a recall on 1.6 million refrigerators. I called Maytag again, but since mine was a newer model and a bottom freezer, it was not part of the recall. I again explained that the unit went on fire, it was a waste of time. The tech arrives on Sat. to check the fridge and confirms its the relay (reason for previous recalls)he needs to order the part and it can take up to 7 - 10 days! I call Maytag again to see if they could get it repaird faster. Since this is now considered a safety issue, it has to be handled through Safety - no one is there on the weekend - and I have to wait until Monday. I ask to speak to a supervisor to try and get some assistance, but I am connected to a voice mailbox. I left a message, but no one ever called back. I received a call Monday morning from the repair service, they located a new relay and would be over today to fix it. I finally call Maytag safety again (since she didn't return my call) and the rep. acted annoyed with me for calling. I asked what was done for other people whose fridge was recalled, Maytag will only repair the unit. this refrigerator is a fire hazard. They should be REPLACED not repaired. Are they waiting for someone to be severely burned or killed before they correct this?

Amana range purchased Nov 2000. We've replaced the keypad unit three times and it is out again. It costs over $100 every time we replace it and thats doing the labor ourselves. They will only offer 25% off of a new Amana range. They are depreciating it 8-9 years. I find that unfair since it is a faulty unit. It was not dependable from the first time the unit went bad. Maybe depreciating 2-3 years would be more fair. We have had the unit go out twice when we have had company-once was Thanksgiving. It is so frustrating!

I have an Amana slide in, smooth top, range which was purchased march 2002. The stove was purchased from Dunnett Inc. in Bangor Maine. I had a few repairs done since the stove was installed, the oven thermos stat and the control pad. The control pad starting beeping on August 22, 2009, my husband opened the stove top to get the numbers to order the new part and much to our surprise the counter top in the back of the stove where the vent pipe from the oven comes out was burnt and one side on the stove itself was melting. Also the underside of the glass top itself is blackened. I went on the internet to see if there has been a recall on this stove and found nothing.

So on August 23, 2009 I emailed Amana customer service. On the 26th I call Customer service spoke with J. Kuhn and asked for his email address to forward him some photo of the damage. I also told him I was calling my home owners insurance to let them know what was going on and if the house burnt down because of the stove that Amana would pay the replacement cost. I also explained to J. that we live in a geodesic dome and the counter tops had to be custom made to fit and would be expensive to replace.

Mr. Kuhn told me to have my insurance pay the cost for replacement. Excuse me this is not happening, I am not having my homeowners going up because of this. Now Dunnett will not come look at my stove because the repair guy they sent to fixed the problems in the past is a name they do not recognize. All I want is a replacement stove and the cost to replace my counter top is this too much to ask? Now I am in a wait and see game with the two companies. This stove is a law suit waiting to happen.

Bought an Amana Dishwasher Model ADB2500AWW1 in December 2006 - the front latch broke. I'm now told my a "qualified Amana tech" that not only do I a new latch assembly but also a new front control panel since the flimsy plastic housing for both are broken. The cost of the replacement parts as well as labor would be MORE than the original unit cost. THIS IS A SCAM! Amana is suppossd to be a guality brand but is lousy & from browsing the Web there are many other people with the same issue. The tech even told me that he replaces at least 1 of these per week for Amana, Whirlpool, Maytag & Jenn-Air products (all owned by the same company). They should issue a recall & put in adequate parts that can support the functions of the appliances. I will NEVER buy Amana or any sister company products again, what a rip off.

One day I came home to a house full of gas, thank God it didn't blow up. This stove is going in the garbage as soon as I can afford to buy a new one. I would not recommend this stove to anyone. Am I the only one this happened to?

We bought our freezer-on-the-bottom refigerator in 2002. After only a few months the pull out basket began making grooves and holes in its track. We found out that the track was made out of the same materials as the rest of the unit (foam covered over by a thin plastic) and had no reinforcement.

In June 2009 the thermostat went causing the automatic defrost not to work which caused the refigerator not to work which in turn caused the food in the refrigerator to spoil.

Just this week (July 29 2009)the center track for the vegetable drawers broke off where it connects in the front.

It seems this refrigerator was very poorly made, and unless Amana proves to have appliance made with better materials, I will not buy another Amana product.

Since purchasing an over under, Stainless Steel counter depth Amana Refrigerator, model #ABC2037DES in 2004, I have had nothing but trouble. Thermostats failed several times, the defrost coils broke several times, the compressor broke and leaked. It seemed that the problems were elusive because it would take several visits by the technicians to diagnose, get parts and repair the problems. All in all we have had 12 visits from A&E.

I have 20+ year old in the garage still working

7/13/2009 second incident of freezer not working in refrigerator not yet 1 1/2 yrs old. I called 877-342-1446, frantic that I was going to lose a freezer of food; advised by Kim that a repairmam would arrive 7/15 between 8a-12n. I called 800 which was another number I had for Amana, spoke with Jamila. After explaining the problem, Jamila advised there was no service call request in the computer, so she initiated and advised repairman would be here on Wed, 7/15/09. I did tell Jamila that a second freezer failure in less than a year is totally unacceptable.

7/15/09 repairman arrived right around 8am, discovered some problem with paperwork; I called 877 and spoke with Mark, who was able to advise me I had called the manufauturer and the extended warrenty numbers, advised are separate and do not have shared computer programs. Mark said he could take care of it, gave a confirmation # to repairman and was going to Fax sheets to local office.

Amana Dependability Plus will not change the work order from A&E Factory Service (who did not come or perform any service) to Convenient Appliance Service, who came and rendered service. Jim would not give me names of any supervisors nor would he transfer me to anyone else--said no one there has any more authority than he.

I then called the 800 and asked for name of president of company--Lisa did not know name of Amana president, and said all she could do was to transfer me to Dependability Plus , because I have an extended warrenty-- endless, repetitive cycle. I advised all parties that I had not realized I was speaking with two different departments, but since the service was ok'd, I do not understand the big deal to cancel the work order to A&E Factory Service and transfer it to Convenient Appliance Service. Oh no, this cannot possible be done!!!!

Customer Service is a joke -- and we wonder why jobs go overseas?

amana refrigator not on recall list but having same problem as the one on recall list this should be on recall list unit is 4 to 5 years relay failure that turns on compressor

Purchased an Amana Side by side refrigerator Model SBDE21BPSE Deceber 22, 1998. We have exhausted two after market extended warrantys on repairs since the purchase. We have at least 20 service calls on this appliance. The tecnicians from our City's Utility Home Service Contract are currently attemptinig to get the refrigerator running. The prognosis does not look good. THis refrigerator has needed service almost every 6 months- starting weeks after the purchase. The interior walls are stress cracked which Amana pretty much sais "so what".

Purchased an oven and stovetop in 2000. I am now replacing the membrane- switch pane for the 6th time at $150 a pop. F1 comes on and then the stove stops working. The last time we ordered the replcaement part- it took three months to get which tells me that there are other people having the same issue. Amana is no help except to say that they have not had other complaints. We are tired of this! I too can feel the heat coming from the over when it is on and have the brown spots just outside the door.

i purchased an amana airconditioner model no ace185r last may 2008, by june 2008 it had gone out, it sound like it was about to come out the window, they sent another one in july 2008, now here i am in june 2009 and the 2nd air conditioner they sent is doing the exact same thing, i am waiting in a new one, i go back to the store to see if my new unit has come and someone else has brought a old one back they also purchased last year to get a new one they are no good. loud roaring noise , smoke coming from the back of the unit

I purchased an Amana French-door refrigerator, model AFD2535DES, in August 2004 as part of a kitchen remodel. I paid $2400 for it. I've had 3 repair calls on it in less than 5 years and when I opened it this morning, everything was warm. Of course, there's no repair person available on Sunday.

The first call was to replace something involving the fan; the part had a 1-year warranty and failed 3 months after the warranty expired. Repair bill was about $150 ... plus loss of all the food in refrig and freezer. A year later, something else went bad -- this time it was a $260 service call, plus the loss of all the frozen and refrigerated food. In March 2009, the thing died again. I again lost all the food ... and this time, the compressor had burned up. It was under warranty until August 2009, so I only had to pay for the service call, which was $64. However the service man warned me that Amana would not cover another motor replacement. Guess what? This morning, June 2009, I opened the refrig and it was warm inside. Everything in the freezer has thawed. The motor is not running. So now it's service call #4 -- and likely a new compressor.

The Amana FRENCH DOOR REFRIG in my kitchen is a piece of JUNK. I bought it on the strength of the Maytag/Amana names. NEVER AGAIN. And, of course, Amana/Maytag service is a JOKE.

Oh, yes, I received an offer for Amana's "Asure extended service" contract. I had to sign up by 21 April 2009. The offer arrived in my mailbox on 23 April 2009.

We bought this washer in June of 2005. We decided on an Amana because it was a well known brand and the price was decent since we were getting a bit of a break buying all new appliances for the kitchen as well (not Amanas by the way) Now we know why the salesman gave us a break...to get rid of a piece of junk! This washer went belly up after exactly 4 years. I went to wash a load of laundry and it filled up fine but then when it got to the agitate cycle it just started grinding and vibrating and the agitator was not turning. We called in a repairman that told us that it was the transmission. The transmission has a ten year warranty so it was still covered, however, in order to change the transmission, a seal kit must be changed that is NOT covered and costs around $100 plus you have to pay for labor. The estimate for repair was $286, which is almost only $100 less than we paid for the machine new 4 years ago!

What a rip off! Now we still have to pay a $50 service charge even though we're not getting it repaired. We called customer service at Amana and after being put on hold for almost 30 minutes (the entire call took 45) my husband detailed the situation to the representative and pointed out to her that the "warranty" on the transmission was essentially worthless since the seal kit was not being covered making the repair cost compared to the price new 4 years ago not worth it.

All they would offer us was 15% off a new AMANA appliance. NO WAY! First of all, 15% is a crap offer when you have to replace a major appliance after only 4 years and second, why would we buy another Amana when we got a piece of junk from them before with a worthless warranty? The ironic thing is that a 15% discount would probably be about the same price out of their pocket as the seal kit so why not just cover the seal kit and keep your customers happy? Doesn't make sense to me. When they would not offer anything else, my husband asked them if what they wanted was for us to "go away and never buy another Amana (or Maytag since they are both owned by the same company now) appliance ever again and tell everyone we know to stay away from them" and essentially the answer was yes. Stay away from Amana. After this I have read reviews on other sites on not just their washers but other appliances and they seem to get very low reviews and are JUNK. So now our family of 5 including a 6 month old baby is out a washing machine after only 4 years of service from this one and we have to somewhere find the money for a new one when we live on a strict budget and one income so that I can be a stay at home mom.

We had a washing machine before this one that was a hand me down from a friend that was already 17 years old when we got it and we had it an additional 4 years and never had a problem with it. I believe it was a Whirlpool. The only reason we bought a new one was that we were moving and decided not to take our appliances with us since it was a long distance move. I wish we had brought that old washer with us. It would probably still be working today! Only getting 4 years out of a washing machine is BS.

My oven (Amana) has not worked properly since January, 2009 Many Technicians have been to my home trying to find the right part with no luck. the last technician came out on May 18 but had no parts to install. I called the Manager Isaac and asked him where is the part and he said that he did not have the part that he did not know if they even made that part anymore or if it was available. I asked him why he would send out a technician to repair the stove without the part. He couldn't tell me that but said that the part for my stove would be in on June 6th.

I tried for several days to reach Isaac with no luck messages were left but he would not call back, so I called the corporate office and spoke with a Mike Sanchez the manager of the coporate office. He said he would look into the matter and speak with Isaac and that he would call me back that same day which was June 8th. He never called back.

The process that I use to cook is that I have to pull the oven away from the wall and plug it in. Then I cook whatever I need, but I have to stay in the kitchen because an alarm will start blaring and you have to keep turning it off for as long as you cook. When I am done cooking I then have to unplug the stove and move it back to the wall. This process can be done 2 or 3 times a day. My husband is disabled and also has diabetis and he cannot eat junk food which does not have to be cooked.

I have had five service calls after the warrenty expired. I am waiting for the service man for the sixth repair. They have replaced several relay switches and several computer units. Loss of all food in refrigerator and freezer six times.

We also purchased an Amana glass cooktop, Model No. ACC4370AB. It has been horrible. When I turn the burner down to low it boils over. In fact, I can bring a pot of water to a boil on low. We have had a repair man out while it was under warranty to replace switches. Lasted only a short time. Now it's out of warranty and we can't afford to replace it.

I was washing my clothes today in my model #NFW7200TW, serial # 11885288LV Amana front loading washing machine and went to change the load and noticed water all over the floor and the door was foggy, but thought something had come unhooked and didn't pay attention. I reached in my washer and started pulling out clothes and as I got almost done noticed rattling and knew I hadn't had anything that would rattle in the load. I looked closer and there was a huge chunk of glass (7-10 sq inches) laying in amongst my clothes and as I looked even closer there were shreds and chunks of glass all through my clothes and I looked at the door and to my dismay the inside of the door was missing a huge chunk of glass and there were cracks going all over. I called the Maytag dealership that we purchased it from and they said due to the fact we purchased it in March of 08 that it was no longer under warranty and they couldn't get anyone out til Monday to look at it.

I've been so upset- I had a lot of laundry to catch up on this weekend and now I will be heading to the laundromat and I will have to check my complete load carefully to make sure that all the glass is picked out of it and hopefully I won't get cut and hopefully none of our clothes are ripped from the glass. Not happy at all- this is very dangerous and the glass is obviously defective if it would break and crack like that when we have owned it for a little over a year and it was manufactured in November of 07 so from it's birth it is not even two years old. I'm just wondering if there has been a recall or if this problem has happened anywhere else and I'm very glad I didn't have a trip to the er out of this...

I purchased a double oven Dec 2004. I have replaced the control pad 4 times and the costant clicking just began again, the oven turns itself on. In the middle of the night last night I heard the clicking and came down and my oven had turned itself on. This has happened every time and then the panel just goes out.

I purchased an extended warrantee for my washing machine. The machine doesn't work properly and needs repair. They will not perform and send a repairman

I purchased a worthless warrantee. I want my money back or have them repair the washing machine

I have an 11 year old Amana refrigerator that has had to have the handle replaced about 5 times. (so I've bought 5 handles). I am a single person and hardly do enough opening of that door to warrant the sort of abuse that would lead to this level of breakage. The last handle just cracked today. Customer service told me I my refrigerator was from 1981 (NOT) and that they had no record of problems or of my purchases. Another new handle? $35. No way. I'll use superglue until I can throw this thing out and never buy another Amana again.

Massive aggravation talking to human robot who can offer zero assistance.

Amana Oven replaced electronic control board and temp probe $500.00. Amana Refrigerator two defrost tstats $30.00 each. Amana dishwasher pump motor $333.00 Good thing I'm a HVAC tech

Some lost product from Refrigerator

I purchased an Amana french door refrigerator in May of 2006. I've had it serviced 6 times since then. 3 times for the same part, the fan motor and 3 other issues including the freezer not working. I just had it serviced this past week again.

Each time I have it serviced I have to miss a days work and spend several days living out of a cooler and lose food because most times it is not discovered until it has defrosted. I tried calling Amana this last time to tell them that this unit must be a lemon but they would not even discuss the idea of replacing it because it was not serviced by Amana as I have a Home owners warranty. I have spent over $500 is service fees and warranty cost and still have a poor product

My 3 1/2 yr old Amana refrig. [actually Whirlpool], the refrigerator part [not freeezer] stopped working the week of 03/08/09. I called Whirlpool, since the refrig. was under warantee.Whirlpool contracts service with Metro Factory Service and set-up an appt. for 03/17/09. I called MFS first to ask if there was a service charge and was told 3xs, NO. I took the day off and the service person came at 2PM on 03/17/09. As soon as he entered the house, he told me that I would have to sign an agreement for a 134.95 service charge.

After speaking to his manager, I felt I had no choice or he would leave without repair. He looked at the refrigerator and took apart the freezer section. When he put it back he told me that I needed a part that cost $135 and they would have to order it. I gave him a check for $229.43[ leaving a balance of $62 or 67]. A few hours after the service man left, I noticed that the refrigerator section was cold. By Friday, 03/20/09, I still had not received a follow-up appt. Since the refrigerator section was still cold, I placed my food from the cooler back into the refrigerator and called MFS about the part. They gave me an appt. for Monday, 03/23/09 and by the end of Friday, called to cancel, stating the part was not in. Although the refrigerator was still working, I was nervous that it was only temporary.

I set up an appt. for Friday, 03/27/09 morning, as I was off from work then. A different service person from MFS came at 11AM, and when he saw that the refrigerator was working and had been working for over a week, he checked it over and told me that it did not appear to need the part that was ordered. He said that he would let the MFS office know I hadn't used the part and ask that I be refunded. I called MFS, that Friday afternoon, the 30th and 31rst, leaving messages about being reimbursed. I started to threaten them with calling Consumer Affairs. On Wed. there were 3 messages on my answering machine at home stating that I would be reimbursed but it would take 2 1/2 weeks.

There was also a voicemail message on my phone at work, from Stella, a manager, indicating that I would be reimbursed less a 20% stocking fee - a total of $62.13. I called her back to argue about the stocking fee, explaining that I didn't order the part and her serviceman determined it was not needed. She also informed me that there was tax on the original service call of $134.95 bringing that cost up to $148. I argued about that with her also. I feel that I am owed full reimbursement of $94.48, after subtracting out the service charge of $134.95.

The convection oven may be a good product, however, the hinges that are supposed to keep the oven door closed tightly, don't work properly. According to the repair man, who has been here multiple times (each time with a service charge), the hinges are too light for the door. Therefore, the oven door fails to close properly and to stay closed. Imagine, you put something into the oven to bake and you find the door slightly ajar. Doesn't make for good baking!

We've had the hinges replaced and the same thing happens. Even our repair man has complained to Amana with no results. They know the hinges are too light, but too bad for you for buying their faulty product. This is the last time I will buy an Amana product and believe me I will never recommend any appliance to anyone who asks!

Purchased a bottom freezer Amana refrigerator in 08/2005. Last week the refrigerator section stopped working but the freezer continued. Called Whirlpool/Amana service and scheduled an appt. Still warranteed under 5 yrs. parts & labor. Called the contract service company directly to ask what the cost would be to come to my house. 3 times she answered that there was no fee. Had to take an entire day off from work to wait for the service repairman who arrived at 2PM. First thing he hands me is a sheet indicating the cost to come to my house is $134.95. Argued with him and then his manager. Signed the form.

Then had to remove all food from the freezer so that he could diagnose problem. Since only parts and labor in the sealed unit were covered, of course the problem was the control board at a cost of $135. The part would have to be ordered. While he was still in the house, called Amana/Whirlpool and after waiting 20 mins., spoke to a manager who was rude and keep telling me that I don't have a warrantee.

The total was close to $300 and when the part comes in, I will have to take another day off from work. Went to get ice and lower my blood pressure. A REFRIGERATOR THAT ONLY LASTS 3 AND A HALF YEARS! NO WONDER THE ECONOMY IS IN SUCH BAD STRAITS. NO WORK ETHIC NO ETHICS AT ALL

I complained about the food in my freezer defrosting in October 1008. I was told that my warranty expired 2 weeks prior. Then the freezer began to work again and I transferred the food from my upright freezer in the garage back into the refrigerator freezer. About a month later the same thing happened and I called again being told that my warranty expired. The third time in December I called again being told there was nothing that could be done.

A customer service representative transferred me to a very rude and condescending person who asked me what I wanted him to do about the situation. I explained I wanted them to take responsibility for repairing the freezer. He told me that he has a job because of people like me. I could only get him to agree to pay for the compressor and I had to pay for the service call in addition to the labor which totalled more than the compressor. When I commented that I would never buy another Amana/Maytag/Whirlpool product again he renigged on the offer.

Well, finally, the refrigerator was fixed and a new compressor was installed $450 later. Now in March of 2009, I noticed the ceiling of my basement wet and another repair was made to the tune of $250 for a new valve. My hardwood floor behind the refrigerator is soaking wet and buckling and I am told to call my homeowners insurance. This refrigerator is 5 1/2 years old and this situation is ridiculous. the repairman explained to me the next thing to go will be the ice maker.

I can hardly believe that I paid $1600 for a product that I thought would be trustworthy only to spend additional money on repairs and be treated badly by customer relations. I will never buy another Maytaq/Amana/Jenn Air Kitchen Aid/Whirlpool product again and I recommend the same for other consumers. Lost food in the freezer, leaky valve cause water damage to my hardwood floor and my ceiling in the lower level and having to spend $700 in repairs for a refrigerator that is just over 5 years old.

22 Cubic Foot Bottom Mount Amana Refrigerator. Bottom Freezer. MODEL NUMBER: ABB2223DEQ I bought this refridgerator on 03/08/06. On 05/15/08 the food in my refridgerator started getting warm and everything in my freezer had frost on it because it was no longer defrosting. As it turned out, I had to have the 'refrigerator control board' replaced (a computer chip Item #ABFCB-45). Because the waranty had expired, I had to pay for all expenses myself.

Total replacement cost for the replacement of the control board was $305.84.

I purchased an Amana electric range in April of 2004. Since that time I have had the control panel on the range replaced six times, and it needs to be replaced again. The touch pad will show an F1 error message and then the oven becomes disabled. Each time I call Amana they are rude and you have to jump through hoops to eventually talk to someone that scolds you for not purchasing the warranty and then they say the orginal warranty has expired. More hoops and after days of calling and being re-routed, someone reluctantly agrees to cover the cost of the part, but never the labor. It is obvious this part is defective or defective in the range, yet no one will vouch for this recurring problem with this particular range.

Each time our range goes out, it is about 3 weeks we go without an oven or cooktop. Three weeks multiplied by seven is 21 weeks without a range, not to mention the endless hours on the phone ensuring we don't pay for the part. This is unacceptable. We have invested more into the labor to have this control panel fixed ($1050)repeatedly, then we spent on the actual range ($880). In addition, the cost of going without a range forces cold meals or dining out. Extended warranties should not be a replacement for unacceptable quality and defaulted parts.

In 2001 I purchased an Amana Big Oven gas range. Approximately two month after it was installed the oven door fell off in my hands. At about the same time there was a recall for excessive carbon monoxide and heat during the broiling and cleaning cycles. Both were repaired after calling Amana.

In 2007 I had to have the oven thermostat replaced as the oven no longer came on. The repair cost approximately $200 which I paid for. Since I rarely use my oven, I thought that the electronics should have lasted longer.
Two weeks ago, I was using the self clean feature and the oven got so hot it melted the molding around the oven door and singed the outside of the door and the burner knob above it.

I am currently dealing with Amana's customer service, but doubt they will do anything as I have read of many others having similar experiences. I am greatful it did not cause a fire but do not know what damage inhaling the fumes from the melting plastic may have done to me.

Bought 2 Amana window heatpumps Mo#AH183A35MA 12/20/07 and now the fan motor is locked up on one. Do not know what the motor will cost me, but I know it has a one year warrenty, so I will be installing a new motor myself. Thank God I have been working on Heating and Airconditioners for over 25 years.

Have not contacted a parts supplyer yet, but my guess will be over $100.00 for the motor and capacitor. Paid $1,582.00 for both heatpumps

We puchased a bottom freezer refrigerator in September of 04. In January of 06, the refrigerator failed for the first time. Since the one year warranty was up, we called our independent repair person. $150.00 later it was running again. In March of 06, the refrigerator was dead again. Called out the independent repairman, who said the compressor was shot. Since we had used an independent repairman for the first repair, Amana voided the warranty on the compressor and would not cover any of it. $450.00 later it was running again.

Now, in February of 09, the refrigerator is dead again. Repairman comes out again, indicates the compressor is shot again. Paid him $75.00 and told him to leave. Drug the piece out to the street. (some fool came by and took it... poor guy!). Went to Lowes and bought a new refrigerator yesterday. When it was delivered today, I made a comment about all the problems we had with our other one. Out of nowhere, he asks if it was an Amana. He said they hear stories about Amana all the time! Even the repairman acknowledged that the compressors being used in the Amana products are known to be defective. He said they usually last abot two years.

I am writing this in the hopes of preventing someone else from experiencing my pain and expense. Please think twice before buying any Amana or Maytag products. They are total junk. By the time we decided to junk this 4 year old refrigerator, we had paid more than the original price in repairs and lost food. Not to mention the anguish and inconvenience every time it failed.

purchased a amana top/bottom freezer in november 2003. December 2008 compressor fails. A&E repair service comes out states we need new compressor. service call and labor cost over $240. New compressor installed on 12/3108 and fails the next day. A&E comes out to states the compressor that was just installed has failed. They order another one which is installed on 1/7/09. I had spoken to Amana thoughout this period and they assured me that i would receive a new refrigerator if the 2nd compressor failed.

Feb 3, 2009 the compressor failed again. and guess what! there is no record of my conversation with gregory stating his promise. Evelyn (customer svc mgr) will only offer 20% discount on a new Amana frig. Why would i want another Amana after reading all these posts. Shame on Amana and their defective Appliances. Never again

We lost all of our Holiday food to spoilage. Now we have about $100 worth of frozen meat buried in the snow...hoping it won't go bad

On Jan.6,2005 we had a Amana furnace installed by Arctic heating and cooling. Since then Arctic went out of business. Had a motor go out 1-20-09 which was suppose to be guarenteed for 5 years. TRouble free installed new motor, which cost $477.00. Alot of money. Was told there was no warranty on furnace as no-one registered it.Contacted Amana on internet. A S. Lopez emailed me and said it did not matter if it was registered or not, it came with a 5year warranty on parts.

To make a long story short, contacted Trouble Free and was told the motor had been thrown away. It is not right that I have bear all these costs because, in order to get money There has to be an old motor. Can you help me. Thank you

We bought out house less than two years ago. As part of the sales agreement we bought a new fridge along with all of the other brand new Amana Appliances. Our frideg just quit working one week ago. The Technician who just came out has just informed me that nothing is covered under warranty and that the fridge is shot. What the #$%^&*(! This thing is a year and half old! I called Amana and they said they would cover the cost of the parts. It's a $900.00 job and my portion is about $260.00.

Here the obvious: 1. Why am I paying a dime for a fridge that is less than a year and half old. 2. We have three biys and have you ever tried living out of coolers for a week and half. 3. We lost some food items when this went out. 4. Inconvience is too say the least!

in 2004 purchased a Amana slide in electric top range Model ACS7270AS with touchpad. Had to have touch pad replaced in Nov. 2006. Now will have to have touch pad replaced again in Jan. 2009.

It seems to be that the touch pad is not insulated from the overn heat and causes the touch pad to fail with an F-1 code and beep tone. We do not use the oven all that much but now we are replacing the touch pad every 2 yaers? Saw many other complaints about this same product on your web site. Class Action anyone?

It seems to be that the touch pad is not insulated from the overn heat and causes the touch pad to fail with an F-1 code and beep tone. We do not use the oven all that much but now we are replacing the touch pad every 2 yaers? Saw many other complaints about this same product. Class Action anyone?

We purchased an Amana stove in December 05 serial number ACS7270AS. Since we have purchased this stove we are now replacing the touch pad for the 2nd time in the last two years. I called Amana tonight to ask them questions about the stove they reassured me that the stove was man made and that if I'm having a problem with the stove they couldn't explain why because they have no reports of anyone else having the same problems. The supervisor did offer me 15% off of a new stove made by their company.

Both times the F-1 problem has happen it was during the Christmas holidays except this last time it was on Christmas morning we had to cook our turkey outside because the oven wouldn't stay on it was a total disaster for me and my family. We still haven't gotten the problem fixed but hopfully the part will be in by the first of next week. For now we are eating out, or cereal, or stuff that can be cooked on a grill because my stove is a lemon.

I have had my dryer about 2 yrs. and the same part keeps failing. I just had it replaced a month ago and its broken again! I believe the part is the thermo fuse. I am so tired of waiting for and paying repairmen, I'm about to go nuts! I should get a new dryer from Amana for all my trouble!

We bought a NAV 5800 Amana Washer about 4 years ago. We repaired the pump last year at a cost of about $300. It started making a horrendous thundering exploding noise last week during spin cycles and leaked water all over the floor. We called the reapir man and he took one look at the machine and pronounced it dead --seems he sees this model in the same condition all the time---said it would cost upwards of $500 to fix. A washer should last up to 10 years,even according to Amana's literature. What a lemon!

The company has offered us a 15% re-purchasing discount on a new Amana, WHirlpool or MAytag machine. Not sure I want to buy from ANY of these guys.

We purchased all Amana appliances in December of 2003. The stove (model #ACS7270AB) had the touch pad fail within the 1 year warranty period. The stove has just suffered it's fourth failure of the touch pad on December 27,2008. The microwave (model #AC01860AB)has had the door safety switch fail five times in the same period of time. These repairs have become an annual event. These units were in the moderate to upper price range and were represented to be of high quality.

When the touch pad on the stove fails it will not function and beeps every 10 seconds or so. It takes two weeks to get the part and costs approximately $300.00 per occurance to fix. The fix on the microwave requires its removal from the mounted position above the stove and a trip to the service center. This costs approximately $100.00 for parts and labor plus the time and expense to transport back and forth.

We love our Amana Radar-Range micro-wave oven which has given us excellent service over the years. In the past several months we have noticed an accompanying ding when ever a button is pressed. We don't know if this is a warning sound or or if if is normal we would like to know.

I was wanting to know if there is a recall on the 2000 Amana smoothtop stove. The touch pad brackets that hold the touch pad in place broke 2 years ago and the repair will be over $200, and just last year the switch to convert the small burner to a large burner broke. It will not switch and fell off. I have found another person in my town who has the same stove and same problems. Exactly!

I have to left the stove top to operate the touch pad which is lying on the wires.

Our Amana smoothtop is 5 years old, and we have had an F-1 error three times which is the touch pad and/or membrane panel. It has now happened for the fourth time, and we will now have more in repair money than we paid for the stove.

I purchased a new Amana French door refrigerator on 9/23/08 it was delivered on 10/03/08, due to delivery delays on the cabinets for my kitchen remodel, it was not installed until 11/11/08, from the first time it was plugged in the refrigerator part froze everything & made snow in the freezer,

after several calls to Amana I finally got a repair service out who informed me it had a factory defect & they had to order parts (the distribution center is an hours drive from my home) the parts were ordered on the 19/11/08 first from UPS who managed to deliver one part & then overnight from FedEX who has yet to deliver anything

I am so disgusted with the lack of concern for customer satisfaction at Amana who advertises as a quality appliances that my next step is to call channel 10 & channel 3 & expose there immoral deceptions. I have spent $1803 for this! I have been without a refrigerator since 09/23/08, this is beyond belief, how are they allowed to operate? I am still waiting but time is running out for them!

When I purchased a new house, I bought all new appliances. All were Whirlpool products. The stove almost killed us, the refrigerator was a nightmare. The compressor would be making loud pops all night, waking us and scaring the dogs, the unit in the top of the fridge was replaced 6 times, mould would form on the seal around the doors, and meat would freeze completely in the chef's pantry. Whirlpool, the parent company of Amana, Maytag, JennAir, Kitchenaid, would do nothing until I started screaming at the company where I bought the appliances and at them, threatening legal action. Enough pressure was put on them that an RA number was issued, and almost one year to the day of the delivery of the appliances.

Loss of sleep, and high blood pressure trying to deal with Whirlpool. PEOPLE SHOULD BE COMPLAINING TO THEIR GOVERNMENTS BECAUSE A ONE YEAR WARRANTY IS RIDICULOUS.

We purchased an Amana Electric stove about 3 years ago. The first year and every year after that we have had to replace the same part (the touch pad). Also it has a burnt spot on the top of the oven door, which happened the first year we had it. We are very dissatisfied with this product and can't get anyone at Amana to cooperate in getting answers to this problem. We think we have a lemon and would like for them to replace the oven.We also have an Amana refrigerator, microwave and dishwasher with no problems. Just the oven has been a problem. Please help. Thanks!

I purchased a Amana refrigerator with a bottom load freezer in August of 2006. My first month of owning the refrigerator the ice maker quit working and a repair man was called out on 2 different occasions. The ice maker worked for probably 2-4 more months and has since quit working again. I just started buying bags of ice after that.

Now to my dismay, as of November 18, 2008 the refrigerator and freezer have both quit working! Who would think that an appliance that is 2 years old would quit working. I have to call a service tech to come out to determine the problem but after reading all of the responses I'm convinced its the compressor. I am so mad as I paid $700.00 for this piece of trash. Money is way to hard to come by and we should be able to file a law suit against Amana for selling trash and not standing by their product. As a consumer, I feel like I have been robbed!

my neighbor's Amana Big Oven nearly burned her house down during the self cleaning cycle. The inside of the door melted, the door shows burn marks; even the knobs melted. Why am I writing this for her? She is busy airing out her house in 25 degree weather so the family can go to sleep safely. Did I mention that this product was recalled in 2001 for emitting carbon monoxide during self clean and broil settings but she never heard a thing from Amana? When she called Sears (place of purchase) they told her it was an old oven and they couldn't do anything for her. Maybe they can send someone out in a couple of days?

Bought a refrigerator6/15/2005, delivered 7/21/2005. 7/30/2006 had water leaking on floor, service people decided thr drain was pluged and not repairable. After many phone calls unit replaced on 8/16/2006. On 6/30/2008 ice maker froze up(did not replace due to high cost of service & parts). On 11/16/2008 unit making very loud noise all day (very loud).

This morning noise level reduced 75% but still loud. I feel this unit is going to quit very soon and feel 27 months is not an expected life for a refrigerator but do not know what recorse I have. I do not want to spend any more money on this unit because my history with this model has been so bad. Model #ATB2132ARQ. Can Amana do anything for me to resolve this problem?

We have a glass-top stove & oven combo by Amana that has never worked correctly from the time we purchased it. It never had a low setting so whenever we tried to warm food, it would boil over. When we realized that the unit was faulty, we contacted Amana and a repairman came out to service the stove under warranty. Unfortunately it only worked correctly for a short time. WHen I contacted Amana again about the problem, they told me the stove was no longer under warranty and I would have to pay to have a repairman fix it.

And most recently the bottom element in the oven stopped working. WHen I tried to pull the oven out from the wall, I discovered that the glass front panel is just attached with double-sided tape, and lifting up on the front handle caused the panel to explode. Literally. I have no idea what it will cost to repair, but I am guessing it would not be too much more money to just buy a different brand unit.

This oven cost $800 when I got it and I really felt that was going to get me a quality piece of equipment. I was so wrong. As I told the rep. when we discussed the bad burners, next time I will choose to buy an import product instead. I have zero faith in any brand connected to Amana. I went to Amana because of past experience and reputation, and clearly they have no interest in living up to it now.

We lost power for 3 days. During that time, we lost everything in our refrigerator and freezer and our deep freeze. Very happy when the power came back on but upset that everything had to be replaced in the refrigerator and freezer.

So here it is, about two weeks later and several hundred dollars later. This morning I get up to find everything in the frig is room temperature. All the refrigeratable groceries I have are ruined. I call the 800 number listed in my Model AFD2535DEB frig. I had to have the serial number and model number. This was purchased new Jan 23, 2006 but I was informed, of course, the warranty is expired. I was on the phone for an extremely long time only to get transferred and told that they don't deal with Amana, only Maytag, and I would have to call some other 800 number (not the one in my frig).

Anyway, I call this number and am given a list of 4 service company's and their phone numbers that I can call to get service. The first one I called said they could be out in 14 days! I ended up calling someone local who said he will come out and check on it tomorrow and that it is probably the compressor, since the light comes on and such. Very sad to have spent $1600 on a refrigerator that did not last 3 years.

The service number I called could come out to help in 14 days! Man answering phone for service had no compassion. Disappointing experience with Amana and will not purchase their product or Maytag in future.

In 1991 we bought an amana stove model arh660hr from sears. We never thought that we would be having ongoing problems with the hinges for the oven door. I never heard of oven door hinges breaking and causing the oven door to fall from the range. So far 3 hinges have broken and we have had to repair them at our expense. But last night it was a different story as my wife had baked a cake and as she opened the oven door the hinge broke and the burning oven door fell almost causeing her severe burns.

I have called amana and they really could care less but this is a problem where a person could be hurt or maimed. Seems to me that the manufacturer should either recall the stove or replace the defecytive hinges at no cost to the original consumer. If my wife had been burned I would have looked for recourse from amana. So tomorrow I have to call a repairman to come to replace the defective hinge with another manufactured one exactly the same as the 3 that broke. I hope that you can help us

I was just a few steps away and was able to grasp the oven door handle and put it back in place away from my wife before either of us were injured

We bought a new Amana washer in 2004 and within the 1st year needed the main bearings replaced under warranty. These same main bearings need replacing again at an estimated cost to us of several hundred dollars. We owned Maytag/Amana products in the past because of their quality products but it seems their new products are lacking in quality design and materials.

I bought an $1,800 Amana refrigerator in 2002. In the first three years we had three services calls because of excessive moisture inside unit and icing inside of the refrigerator side as well as freezing of vegetables/fruit in the bins. On the last of the three service calls the technician identified a sagging hinge as the problem and was able to repair the hinge to improve the seal on the doors.

The hinge broke this year again. While waiting for a part the compressor failed. When the technician returned a week later with the hinge part we were told it would cost $700 to replace the compressor, in addition to the $150 we had just spent on hinge replacement. Since I am unwilling to throw more good money after bad, here we are tossing $1,800 into a landfill along with the the cost of 5 service calls. I'm livid! A refrigerator should last 15-20 years, not 6!

Loss of food; loss of investment in appliance, service call costs

We purchased October of 2001 an Amana Distinctions commercial quality washer. Model# DLW 330RAW. Not long after we had it conveniently just out or warranty,it began leaking all over the floor. The motor would shake all the time. It never seemed to rinse clothes completely, many times I had to re-rinse the load, would never fully spin out the clothes always had to run it through the spin cycle twice. The final problem was when I smelled burning rubber and went downstairs to find the entire basement filled with smoke. The belt melted all over the motor and started melting the plastic parts.

No washer have to purchase a new washer.

I purchased an Amana slide in electric cooktop range(ACS7270AB) 5 years ago and after 3 years the electronic control panel showed an F1 fault and had to be replaced and now 2 years later the same thing has happened and it will cost another $300 just for parts to be fixed.

After doing some research it seems that Maytag has a problem with my model and several of their other models and the company is not doing anything to take care of the problem. With this fault code the oven doesn't work and the cooktop can be used for a short time if you plug in the appliance and once your finished cooking you must unplug it because of the constant beeping from the control panel. This is extremely frustrating and I am now going to buy a new range instead of paying another $300 + and not knowing how long until it goes bad again.

After only 5 years I am having to out and purchase another slide in over since the cost to repair the oven is expensive and there is no way to know how long it will work before going bad again.

Bought Amana refrigerator model #ABB1927DES in December 23, 2004. Compressor failed and between diagnosis, shipment of parts and return visit of authorized A&E Factory Service, Wharton, NJ at least 2 weeks without refrigeration.

Again the compressor failed and A&E was called Tuesday, August 26th, 2008 and told so. Nevertheless the repair man came with no compressor to diagnose my refrigerator Friday August 29th, 2008. Labor Day Weekend, no refrigeration. Parts were ordered that Friday with an appointment made for Friday, September 5th. This is unacceptable.

Two other authorized companies called. One I was able to leave a message with. No call back. A small refrigerator was purchased Saturday by me to have refrigeration while I wait. 2 compressors in 4 years, really 3 years of use since refrig wasn't installed untill May 2005.

Buying bags of ice. Sickness/diarhea from food that was previously insufficently cold. Purchase of $117 small refrigerator to keep food cold while waiting for repair. Numerous meals out and additional shopping trips needed to get fresh food.

I purchased an Amana 3 door stainless steel refrigerator model #AFI2538AES the end of July, 2006 from Mays Munroe Appliances in Tallahassee. In January, 2008 I was awakened from my sleep by my refrigerator making loud thumping noises. The electronic front panel was also flashing lights. I could not turn my refrigerator off due to the fact the food inside would spoil. I had to listen to the noise all night. The following morning ,which was a Thursday, I contacted Amana at the customer service number. I was told they could not send someone to my home until the following Tuesday. I had to listen to the loud thumping noise for almost 6 days. I figured out the noise was coming from the opening and closing of the ice maker door.

When the service man came he explained that the electronic panel had been recalled on that model refrigerator and they were just waiting for them to go out before replacing them. That inconvenienced me for 6 days. Once the electronic panel was replaced I asked him about the ice maker wearing out, due to the door flapping open and shut for 6 solid days. He said he didn't think it would be any problem. I have had continued problems with the ice maker since the electronic panel was replaced. It takes longer to get ice to come out. The door flap does not shut now, therefore water drips out to the outside of the stainless steel door which now has a permanent streak down the front of it.

I contacted Amana today and they said they could not send someone out to fix the icemaker since it has been 6 months since they replaced the electronic panel. They said I should have called within 90 days since they were at my home. Before the problem with the electronic panel I had not had any trouble with the icemaker. I have tolerated the problem for 6 months but decided enough is enough. Amana is responsible for the icemaker wearing out because of all the activity it endured for 6 full days. If the panel had been replaced before it went haywire this would not have happened. I am now responsible for paying to have the icemaker repaired, which I feel is Amana's fault.

We purchased a side-by-side Amana refrigerator in 2003. We used it for less than one year as our everyday refridgerator. Due to a move to another city, this refridgerator then became our spare for the last 5 years. Therefore, it has been used only sparingly.

Even so, the compressor broke and now the refridgerator is nothing but spare parts. The repairman said that there has been major trouble with Amana compressors and that we would be better off buying a new refridgerator than repairing. Even without repairs, it will cost money to dispose the unit due to environmental regulations, etc.

I called Amana Cust Service on 8-15-08 with regard to the warranty on my Amana Washing Machine. I had a pump replaced today at a cost of $208.65. I have used this machine for 3 1/2 years so I believe that I am within the time frame of 3-10 years for the warranty, stated in my manual. I was told by the representative that because the company who rendered the service was not registered as an authorized technician, that Amana could do nothing for me.

Whether or not this technician is registered with Amana should not be an issue for me. I feel that Amana should give me some relief financially. If need be I can provide documentation for the repair. I put out $208.65 today to replace a defective part that I feel should be covered under warranty.

We purchase an Amana Brand Air Conditioning Unit and they installen a Janitrol condenser but we made them replace ir with an Amana brand condenser, but the Maching Unit Air Flow was substituded for a Janitrol Brand witch we told Rick Larrison we did not wanted. His response has been that the Janitrol is the same as Amana because Goodman owns Amana. A Lincoln is own by Ford Motor Company and if you pay for a Lincoln you do not accept a Pinto just because Ford Motor Co. owns them. The Proposal reads "Installation of a 3 1/2 ton 14 seer Amana with matching upflow 15 KW blower coil unit heatpump $3,980.00"

Second complaint is that a city permit was promised and inspection, yet no city permit was taken. Inspector Ernest Filippone verified it plus said that their license with Irving had expired. No inspection was done. Sign warranty was promised by Rick from Amana in a month with the warranty special of 10 years parts and labor but Amana never sent the papers because they never got the sign paper Assure from FasTrac therefore the 10 year parts and labor will not be honored by Amana.

Rick L. told us that Amana was a better quality brand unit and a better buy because it had this 10 years warranty on parts and labor, this was written on the proposal that Rick signed and gave us. The work was done in March and today I talked to personally with Goodman warehouse and they said if it was not sent to them back in April or May, the warranty is not in effect. Amana told me if is not a matching unit the warranty does not apply. Rick says that the Goodman/Janitrol is a matching unit because Goodman owns Amana and Janitrol.

FasTrac was suppose to replace all the air ducks with new 6 R rating ducks with 12 Insulated drops. The ducks were replaced but they used my old metal drops which are not insulated, we were charged for them. He charged $100 per drop. We paid $1,200 for the ducks and insulated drops replacements. I complain about them blocking the breaker door to turn the electricity off and on in the AC closet, but they left it like that, it will not pass inspection. I cannot tell if the electricity is on or off. Why does the unit outside says Amana with their logo but the unit inside has no name? If it is the same because Goodman owns Amana, why when I cross refference the components parts it came under the Janitrol Brand not Goodman or Amana?

When I have called Rick all I get is Janitrol is the same as Amana, Goodman owns Amana. We have sent 3 certified latters complaining about it and two were rejected. At the bottom of the proposal it says "All material is guarranteed to be as specified." Goodman brand or Janitrol brand is not mention. Amana has its own air flow with their brand name just like Goodman does, but Janitrol does mot.

We are requesting an Amana brand maching unit for the airflow which is what we paid for not a substitution for a lower brand Janitrol. Goodman told me that Amana was a better quality Brand AC. We want the warranty papers signed so Amana can honor their warranty, we paid for a warranty of 10 years parts a labor. We want the 11 drops replaced with the insulated one or our money back. Lowes sells them for $11.93 each plus tax. We were charged for 12 drops but one drop, there is no access to it, but they still have the $100 for it. If they are not willing to replace it, another company I contacted said they can changed it for about $3,000 to $3,500 but did not give me a price yet for replacing the drops.

If the unit breaks down in the next ten years, we will have to pay for parts and labor. There is a difference in the price of installing an Amana verses a Janitrol. I'am on Dissability and cannot afford replacing the AC unit every once in a while, that is why we accepted his proposal over 5 others.

I did a little web search on epinions and found others have had the same experience. Most of them replacing the panel 4 or 5 times in a 3 year period. This is a $1800 range with a 300 repair bill each year. I have spoke with a manager at Amana and was told she was not aware of a problem and I should have purchased the extended warranty. She was not willing to help me at all. I now have a $1800 range that is 3 years old, I need to replace.

My refrigerator is now a food storage nightmare. All the little bottles and cans that normally go to that shelf are now where the milk and large drink containers go, and the shuffling around of everything has caused numerous broken bottles, spills and aggravation. If I can't buy a replacement part for my appliance, what type of customer service is that? You can't even explain why? I'm now very ready to dump this appliance and buy a new one even though I don't really need it. You can bet it WILL NOT be another Amana! Extra expense to replace the refrigerator to one that meets my needs. Aggravation. Repeated broken bottles and spills from having to shift everything around in the refrigerator every time I need something.

My 3 year old Amana refrigerator compressor broke. I have the service contract and I had to wait 6 days for a service person to tell me the compressor broke. When I called the next business day to make sure the part was ordered, I was told my mechanic was out and the paper work to order the part could not be ordered until his return.

The part takes 3 to 4 business days to get not to mention I have to wait to make another appointment to have it installed. I will be without refrigeration for about 3 weeks. I can buy a new one in 1 day. I am very disappointed with Amana because I had only bought Amana refrigerators due to their past reliability. I will never buy another. SHAME ON AMANA that they can no longer make a reliable product or provide quality service when a product breaks.

My 3 year old Amana refrigerator compressor broke. I have the service contract and I had to wait 6 days for a service person to tell me the compressor broke. When I called the next business day to make sure the part was ordered, I was told my mechanic was out and the paper work to order the part could not be ordered until his return. The part takes 3 to 4 business days to get not to mention I have to wait to make another appointment to have it installed.

I will be without refrigeration for about 3 weeks. I can buy a new one in 1 day. I am very disappointed with Amana because I had only bought Amana refrigerators due to their past reliability. I will never buy another. SHAME ON AMANA that they can no longer make a reliable product or provide quality service when a product breaks.

All my food spoiled.

This fiasco has gone on for weeks. Fortunately, we kept our old GE top freezer in the garage so we have had that as a resource, but my husband is handicapped and long walks to the garage have made this time stressful for both of us. I want my money back and this Amana refrigerator gone from my house. I will never trust a Consumer Reports rating again. The old GE is coming back in the kitchen and I don't care what it looks like. At least it works!

Very unhappy about Amana range bought in 2007. First time oven cleaned, left brown stain on white enamel on edge of door. When the oven is on, oven door makes a terrible noise when opening. Now the refrigerator I bought at the same time, has developed a a ticking sound as if the fan is not working properly. This seems to start when moter begins, last only for about 30 seconds. Should anyone ask about Amana products I would give a definite NO, DO NOT BUY. Am sorry I got rid of my old appliances.

When I notified Amana about stains, got a curt reply, nothing could be done. this was within the first year of purchase. Why bother about other complaints as not treated fairly when complained the first time. Ony told what it would cost me to have someone come and look at the applaince. Not what I expected of Amana.

Since purchasing an Amana Bottom Freezer refrigerator in 2004, I have had the defrost compressor replaced 4 times, and the whole electric panel replaced last September. Today again the defrost cycle has failed. I just hope that I still have a warranty on the part. (I vaguely remember something about a 6 month warranty) which figures.

I have until now spent over $800 to repair this item. It seems that this will be a recurring event. I keep being told by the technicians that the item was built poorly and that they don't make things like they used to...a lot of help that brings me. I am sure that others are also having problems.

I have had to totally empty my whole refrigerator 4 times-with the 5th to come next week. I have at times been without a working refrigerator for two weeks at a time.

Bought a $1500 Amana side x side refrigerator. Very efficient and worked great right up until the compressor died @ exactly 2 years. Amana will only cover the parts, not the labor or service call. When I called to complain they offered me 25% off a replacement refrigerator!

I guess it is my fault that I did not read the warranty before I decided to buy. Always thought Amana meant it was a quality product. Should I really have expected this type of problem after 2 years?

My recommendation....search the internet for problems related to Amana, Whirlpool, Maytag before you make your decision. Get the extended warranty if offered, because the manufacturer knows they have compressor problems and have minimalized the warranty coverage because they are losing money. Another typical American corporate response. Make a poor quality product and turn your back on the consumer when it fails.

New Amana SD X SD Model ASD2626HEW compressor bad after 3 months of service. 'Hard Start' kit was recommended and were told it would last up to 10 years. It lasted 3 months. Amanana repairman is now installing new compressor @$650.

Most contents spoiled and were thrown out.

The glass door on my Amana range exploded during a cleaning cycle.The unit is 2 years ld. Amana customer service told me that there is nothing that they could do for me. It's not under wrranty. This was the first time I ever used the cleaning cycle. It's clearly defective ad I have no recourse but to fix it myself at my cost. There is tempered glass everywhere. I have pictures. Any suggestions?

Nothing major. Clean up of broken tempered glass. Inconvenience of not having oven. Fortunately no ne was injured. Cost of repair if I choose to fix it. Amana will not pay to fix defective oven.

Bought a $1000.00 plus refrigerator from appliance store only 2 years old lost all my food plus husbands insulin supply went bad. Called Amana they did nothing! We called a repair man who states they need constant repairs. We spend almost $200 for a part. Here we go again a month later it is not cooling! Please get htese off the market and make them reimburse or repair the items at no cost as a 2 year old should last!

Loss of food medicine, to no avail. I also had Amana and Maytag washers that did not last any expected time! I think a law suit should be filed as they have poor service nasty employees who say if it is over a year what do you expect! They should pay for food loss, medicine loss, all the work to remove spoiled food!

I bought an Amana dehumidifier less than 2 years ago. It has now stopped working. I did not expect it to last a lifetime but I do think a they must have little or no regard for quality or longevity of their products. We have an Amana washmachine that flooded the floor twice in 2 years after having the same part replaced twice. No more Amana junk for me!

Purchased an Amana French door refrigerator ADF2535 for $2000 in November 2006 because it was a recommendation from Consumer Reports. The compressor will not cycle off, which causes the freezer to ice up and does not allow the cool air to enter the refrigerator compartment. Called Sears but they say that it only has a one year warranty. They will, however sell me an additional year at $256 (which would start in November of 2007 and give me this repair and anything else that might happen in the next 6 months. When did manufacturers stop guaranteeing the reliability of their products for at least a couple of years? I have a refrigerator in the garage that is 16 years old and has only had one minor repair (last year). I think the best thing to do is to buy used appliances cheap and discard them when they break.

We bought an Amana side-by-side refridgerator/freezer in Feb. 2002. Paid $1200 cold cash. The compressor had a five year warranty. Compressor just quit June 2008. The repairman listened to the sound and said the compressor is shot, and it'll cost 500 bucks to fix. Did I mention you have to take the refridgerator back to the dealer too. They can do it for you, but that will cost extra. What a nightmare.

First you spend a large amount of money to buy a modern convenience then it becomes a headache, and then you get to keep paying for it until the next time it happens. I think this is Whirlpool-Amana's plan. It keeps the service people out of trouble. They're busy all the time. The compressor cost is 180 dollars and the labor is 320 dollars. The original compressor was made in Brazil and so is the current replacement. I'm not hopeful about it's life expectancy either.

The Whirlpool orginazation has done a great job of insulating themselves from the heat of unhappy conumers. If you call the 1-800 consumer hotline number and want to speak with an Amana representative you will be told that no name or phone numbers are given to consumers. I am told that the dealers do not even have person they can talk with or lean on for support. You will be on your own when you buy Amana.

The Amana refridgerator factory is about 60 miles from our home. I wonder how those hard-working people feel about sending out a product to fellow Americans that is of low quality in terms of reliability? The product quality is unacceptable. We are finished with the Whirlpool-Amana brand. Thank you for listening.

meri

We purchased an Amana washer, for $430, on 7/21/03 We purchased the extended warranty, thank goodness. We use it in our summer home(condominium), so it get used a total of about 3 months of the year. We have had problems with it every summer when we come.

This summer it needed a new motor. It was ordered, after two weeks, it finally arrived. When the service man came to install it, he discovered the part was defective, so they had to order another. It has been a week and a half and the part has not come. I guess it has to come from China. We will never again purchase anything from Haywood Appliance and most especially will never buy anything Amana again.

It has been very frustrating and difficult having to find an alternative place to do our laundry for such a long time. There has not even been an apology from the dealer for the poor service.

Little more than 12 months after purchasing a Amana 1oooK fridge, it went out. Frost accumulated between fridge and freezer and it stopped cooling. The freezer was loaded with frost. All food in fridge spoiled.I had to wait five days for some one to come and charge me 128.00 out of pocket to fix a frigging new fridge!

Now, a year out, same problem. I can't afford a second service call on a new fridge. I will never buy an Amana fridge again. EVER

It cost us $244.25.

Two weeks later we had the same problem, ie. no cooling on the refrigerator side. We got the same nice repairman several days later. He had to defrost the channel between the refrigerator and freezer again, but all the motors were intact this time. He offered me a Sears one year warranty for $105.99.

The earliest service date Sears could give us was 6/12/08. That's nine days from today with no refrigerator.

I also purchased an Amana bottom freezer refrigerator in 2005. Last December - compressor goes out. 2 years old. Our repairman also said that he has had to replace quite a few of these. Also, the door handle on the freezer has been loose since almost the beginning. We repaired it twice. It finally broke off completely last week. Called the repairman. I stupidly thought the extended warranty would cover this. Ha! So I called the company we purchased the extended warranty from. Was told the warranty only covers mechanical and functional issues. Opening the door is not functional? What a piece of junk. How many Avocado and Harvest Gold fridges are still out there functioning? And a 2 year old fridge has cooling and opening issues.

We lost a home to Hurricane Frances in 2004 and had to purchase new appliances. We chose Amana for ours. Our french door refrigerator is horrible, with doors that never close properly not to mention countless service calls to replace parts such as motors. We have had an oven fire, and our three year old washer is now going. I think we suffered enough losing a home, and now faced with possibly replacing our Amana appliances. You would think somehow the company would help us.

Bought a new home in 2001 all new amnana appliances and 1-1/2 year later our front loader washer went out; following by our front loader dryer. The appliance sales man talked us into again to buy amana since they were new and improve and we wouldn't have anymore problems.

Well, since we have already put $200.00 service call in on our dryer. Our dishwasher handle busted which we replaced and now our impeller broke on dishwasher which its a $125.00 part plus service fee. We would never purchase another amana product again and will let all our friends and family know our opinion on the products.

Running to laundromat many times. Now hand washing dishes. Disposal fee.

My Amana diswasher was manufactured in Aug. '02. I'm not sure when it was purchased (we bought house last year). The control panel doesn't work, making the microwave useless. Whirlpool, which apparently bought Amana, tells me that they no longer make replacement parts for Amana microwaves. I know CA has a law that says a manufacturer must make parts to repair their products costing more than $100 for 7 yars from manufacture date.

As a New Yorker, is there any regulation that prevents Whirlpool from just buying Amana and discontinuing support of Amana's products? It just seems unfair. Do I have any recourse? Whirlpool's customer service reps say no. Thank you for your consideration of this issue.

I need to purchase a brand new microwave (about $420 for equivalent microwave) and pay to have it installed (another $175). The needed no longer manufactered Replacement part used to cost $135 when it was available and installation would have been about $75. Big difference.

Bought this attractive, EXPENSIVE, fridge in late 2005. Within a year and a half, the fan and evaporator broke. The repair cost $200. Bought the extended warranty, and 13 months later, the same problem occurred AGAIN! The fan managed to outlast the warranty by one month. I've lost hundreds of dollars of food and frozen meats from the two episodes of failure.

If your fridge is grinding and making noises, this problem is probably going to happen soon. The door handles are cheap and begin to separate from the doors. The left door does not close tightly if you open it by itself. I will NEVER BUY ANOTHER AMANA PRODUCT AGAIN!

We purchased an Amana side by side 26cf and have had problems with it since the first year. It had problems making ice, worked through that although it would make ice on and off. It is now 3 yrs old and the compressor has gone up. From the repair man, Mr. Appliance, and from his vast experience, they have had trouble with these and suggested to call the warranty in.

From reading all the trouble others have had with the warranty and the delay, it may not be worth the time or wait. We will NEVER purchase another AMANA, product again. We will however use Mr. Appliance again, fast friendly service at a reasonable price. Asked for a service call on a Sunday, they were out @ 11am Monday morning.

I have an Amana side by side refrigerator I paid $2000 for in January of 2006. I had 3 service calls while it was still under warranty. Now my fridge is 2 yrs and 2 mos old and the compressor has gone out. I was quoted a $700.00 estimate to fix. Amana has lost my business from here on out.

12/2003 I Bought an Amana bottom freezer refrigerator. When it was delivered it would not cool. Another one was delivered after a hassle with the store.This one lasted 4yrs-3mo. Cooling quit and also had a buzzing, clicking noise every 10 sec to 3 min. I turned off the unit and called a independent repair person. The repair person came and turned on the unit and it started cooling. The repair person explained that this is a common problem with this product and possibly a defective compressor. I called Amana and had to go over the first person because they said that this is normal. Talked to the next in line (a supervisor Debbie Baker) and got the run around. How can I trust this product. A lot of this type of complaint has been posted on the Internet.

We are unable to trust this unit. You never know when it will stop cooling and you will lose all the food stored.

I have an Amana French Door (Model AFD2535) fridge that was listed as the top pick in consumer reports and is a piece of junk. I have had service here 3 times for it. First the handles immediately got loose, and the entire doors had to be replaced. Now after less then 2 years, the fridge stopped chilling, freezer still worked. So I called the Maytag 800 number, and they scheduled a visit from their authorized repair company. I called first thing Monday morning as the fridge went out on Saturday; they hence had a service person come Tuesday. I thought not bad. He orders the part. Of course, does not have an evaporator motor on hand, and, of course, it's not part of the 2-5 year motor warranty. He charges me $80 down payment for a service of approx $271. Wed. they call and say the part is on backorder so they needed to cancel the Thurs. appt. The part does in fact come Thursday; I call them back, and they say they won't have anyone in my area until Tuesday.

I work in Corp America, and if I told someone you will have to wait 5 days, I would be fired for their inability to have the part in stock. Then I decided I am going to put the thing in myself. I take off the cover to do so, and it's the wrong part. I call Maytag, and they say, "Oh no, that's the right part; oh, and you can't do it yourself. A&E the repair company owns that part, and that's not legal." I say, "I'm sorry--what was that $80 charge I had to pay in advance for the purchase of this part that is actually the wrong one?" It's pathetic, and I will never recommend a Maytag appliance to a soul. All those commercials about their quality are lies. I should have bought the LG which would not be my first since I have two homes and have never had an issue with the fridge, dryer or washer. What a mistake I made.

I bought an Amana electric dryer on Jan. 20, 2008, at Home Depot. Installed 01/26/08. It does not work. Amana sent a repairman who ordered a new control board and second unspecified part. Part is not available. Amana is unable to tell me when the part will become available. Home Depot says they can't do anything, it's up to Amana. Amana can't repair because it does not have the part and won't replace because it wants to do the repair. I have no dryer as of 02/14/08, but am out $539.

I will have to buy another dryer if this one is not fixed soon. I need a dryer that works.

I moved into my brand new condo in the summer of 2006, where all the appliances were brand new as well. Six months into living there, my AMANA refrigerator stopped working. Who has heard of a brand new refrigerator breaking down after 6 months? My warranty covered the cost of fixing the refrigerator, but it took them close to a month to come and fix it--not to mention all the food that I had to throw out because it had spoiled. Then 6 months later, the refrigerator broke down again. I called the Amana and complained that I had a defective refrigerator and that they should replace my refrigerator with a new one. Of course they did NOT. It just took another couple weeks for them to come out and fix my refrigerator. The worse part was that I had to wait for 3 weeks for the compressor part to arrive! Once again, all the food in my refrigerator needed to be thrown out.

Lo and behold, 6 months after the refrigerator was fixed again, I noticed that items in my freezer were not frozen and that my juices and drinks were not cold. So now this would be the third time this refrigerator has broken in a year and a half. I just wanted to say that Amana refrigerators are of very poor quality and their customer service was as disappointing as their products. I will NEVER ever purchase a Amana/Maytag product, and I will inform others of how terrible their products are. It has just been one disappointment after another.

Bought an Amana first edition self cleaning gas stove, not sure of year, but it is an older stove. As soon as it was out of warranty the ignitor on cooking surface would go on by itself. the company did fix it for me. In November of 2007, the oven began turning on by itself. I have not called to have it fixed, know it will be costly. I have to unplug it when I leave the house. This is very dangerous. Just want people to know. I won't buy another Amana product.

My mother bought an Amana dishwasher Model ADB1500AWW in August of '07. This is not a bottom model, but rather a mid to upper price model. From the very first, after each wash, the inside top, sides, door and bottom remain wet for over 24 hours, and the flatware in the door has to be dried because of the water from the door gets on it when the door is opened. A customer service supervisor said that this was the design -- that the dishwasher is not vented so that the steam is held in to better clean the dishes and that the door must be opened as soon as the cycle is finished so it will dry. This is unreasonable. It means that one must be at home watching for the cycle to end to open the door. We are very unhappy with this dishwasher, but Amana refuses to do anything. The customer service supervisor even basically said tough when I told her we were unhappy.

We will never again buy a Mattag or Amana dishwasher and probably not any appliance from them and are warning as many people as we can in order to save them the frustration and problems. I have checked many dishwashers since and have found NONE whose insides stay wet. No plastic or dishes that hold water are used, and the insides of the dishwasher are still very wet.

I bought the Amana refrigator in Dec 2003 and it nearly cost $1000. After 3 years and 1 month the refridgerator's compressor broke. How can Maytag (Amana) appliance nearly cost $1000 and break in 3 years? Not to mention about poor customer service experience. This will be my last Maytag appliance I'll buy.

I have to throw all the food away. I'm eating out every meal even though I can't. I'll have to live in a Hotel if I have new a born baby at home.

On May 15, 2005, we purchased an Amana French door refrigerator with bottom freezer. We paid $1600 for this appliance. Five days ago the refrigerator started making unusual buzzing sounds. The owners manual stated these sounds were normal, but they were different the other sounds we were use to hearing. At first we thought that our ice maker had broken down or needed a new water filter. So we purchases a $43.00 water filter. Yesterday 01/05/08 we discovered that our freezer was no longer cooling. Thank goodness we had a back up freezer in our basement. We moved all frozen items out of the unit. Today, 01/06/08 we now discovered our refrigertor was no longer working too. We had lots of food left over from a party on 01/05/08 so we scrambled to put food in coolers with ice. Now we have to call the repairman and have a service call on it.

When we had made this purchase we had done our research and Consumer Reports highly recommended this model. This is not the first time we have had problems with Amana products. We had owned a Amana washer and dryer and had nothing but problems. So we assumed that if Consumer Reports were endorsing this product that this was one thing Amana produced that did not have problems. After reading on this website all the problems others have had with Amana refrigerators, I will never buy an Amana product again. I want to ditch this refrigerator, but my husband wants to try to repair it first. I am afraid we are just dumping more money into a product that will again fail in the near future.

We have so far had to pitch lots of food. Unknown until a repair man arrives as to the total cost.

I paid 1400 dollars for my fridge on 11/03/03 and 3 months later I had to call Amana. They came out and fixed it with no problem with no charge. It worked good about a year. On my next trip the fridge was not working, so I called again. I lost all my food and again they said they were sorry and came out but charged me $160 this time. That got it going for another year, but after that it quit again and this time the repair man said it can't be repaired. I asked why and he said it has a bacterial growth on the inside and it never should have left the factory. They claimed they will remove it and give me a brand new fridge but I am still waiting.

I've lost about two thousand dollars in food.

In the spring of '04 I purchased an Amana dishwasher, stove and refrigerator. After a couple of months dishwasher stopped working but was replaced. Then electrical panel on stove went after one year, so I was liable for over $300.00 worth of parts and repair costs. A year later the panel had to be replaced again. I called Maytag, complained and got them to pay for the latest problem. On to the refrigerator: compressor problems. That was replaced this last July; now it's making weird noises again. I'm told that the part is only warranted for 30 days. I'm glad I found this site to share problems with, but is it doing us any good other then misery loves company?

I was on a trip when the compressor failed and came home to melted ice cream over hardwood kitchen floor that had hardened. Also, spending time on the phone waiting to get in touch with service departments, scheduling, etc. is quite a nuisance.

We purchased an Amana side by side refrigerator on June 10, 2003 for $799 + tax. Then on May 2, 2005, we had the relay overload replaced because of constant clicking, costing us with labor a total of $98.59. This did not solve the problem. On May 9, 2005, the compressor had to be replaced which meant we lost all of our food in the fridge and freezer. Then on November 16, 2007, the constant clicking started again and the serviceman was called, he said that the compressor went again and he'd have to order another. All food was lost AGAIN! The compressor was replaced on November 21, 2007, at a cost of $63.30 for the service call.

When I e-mailed Amana, Amanda S. responded by saying We regret that due to the age of the product, we will be unable to assist with any repair costs or compensation for previous failures. But in the Amana Owner's Manual it said on page 28 that Amana will replace, on the second through the fifth year, free of charge, any sealed system component(compressor, condenser, evaporator, drier and interconnecting tubing) and repair any food compartment liner (exclusive of door liner)which is defective due to workmanship or materials.

This lady then told me on the phone that no in fact we were not covered and the warranty had expired. When I complained about the 2 compressors failing, she said that the warranty on them goes back to the original date of purchase of the refrigerator not the date the compressors were replaced.

So now the refrigerator we purchased May of 2003 is now on it's third compressor and has cost us $1305.84. This is not counting the days we have been without a working refrigerator and the clean up of all the mess left by rotting food. We will never buy an Amana product again.

I bought an amana smoothtop range in february of 2006 along with an amana freezer. In less than a year I began having trouble with the digital touch pad on the oven. Finally I was unable to reset the digital panel at all. I called Amana and they sent someone out to look at the stove. I need a whole new control panel, which of course would be special order so the part would take several weeks to come in.

My range was no longer under warranty even though I first started having problems while it was under warranty.The cost to repair $350.00. The part is on backorder. Not having a stove for a family of five is expensive. I have only a microwave to cook with so we did a lot of eating out or takeout. I also will not have my oven for thanksgiving.

I purchased a new Amana refrigerator in June, 2005 for $1800.00. On November 8, 2007, it wouldn't refrigerate. I called the store of purchase, Ajay Appliance, and they sent a tech to look at it. When the tech assessed the problem, he stated that the evaporator fan stopped working. He stated that it had happened frequently enough that the company had even changed the part to fix the problem. I was 2 days without a working refrigerator. I lost all the food that was in it, and it cost $276.00 to have it repaired.

When I called the company today, November 13, I spoke with Denise and was told it was out of warranty,and she was not aware of any problem with the part. I was given to Tequila, the supervisor and basically told the same thing by her. It is sad that a company will not stand behind such a large and expensive appliance. I WILL NEVER buy another product that is manufactured buy: Amana, Maytag or Whirlpool since they are all one in the same. I am hoping that you can help to prevent this from happening to other consumers. I spent a lot of money (plus food, time and emotional stress) on what I thought was a good product and was astonished and disgusted by how they will not back their product.

I purchased my refrigerator in December 2004 and it started giving me problems 8 months later. had technician come to house twice while still under warranty and was told that it was fine. 8 months later the compressor gave out, needless to say i was livid. it was in july and it took the repairman over 2 weeks to fix it. the first visit they replaced the relay switch which they said caused the problem. 2 days later it broke again and it took 2 weeks to get a compressor because it was on back order. now the handle broke off also. i am extemely disappointed in this product and would not recommend it.

Had to pay for service call from independent company as well as amana's service call and -diagnostic fee. Plus loss of food.

Original independent service man said that he has had to replace tons of amana's compressors and that their start up coil? is a peice of junk as well. Based on his imformation --I chose to buy a extended warrenty to try to avoid complete monetary disaster.

I am 66 and have only had 2 refigerators during this time--only replaced them because-- 1st.one-- I moved and 2nd one I needed a larger model.

Needless to say I am highly incensed with the quality of amana. New compressor in less than 2 years! The company knowing the problems consumers are having with their compressors-- has now reduced their warranty from 2-5 yrs. to just 1.

I researched refigerators on line before buying and heard that amana had good reliability--so much for reviews--and so much for every buying a amana or maytag--the company that bought them.

In 2005 we purchased an Amana w/ bottom freezer. The repairman had been out multiple times due to the same part most of the times. They refused to replace the fridge until the repairman deems mine unrepairable. Well that never happens. You will sit there and wait for them all day, throw hundreds of dollars of food away, and still have a fridge that doesn't work. Also, we were told we would be refunded the repairman fee of $50 if we faxed info to the company. We did, and 6 months later still don't have it.

I bought an Amana refrigerator with bottom freezer in October 2004. I had a breakdown in 2006--lost all the food. Technician fixed it but in 2007 needed new compressor (which I believe was the problem the first time). Lost all food again. Today, had a repair for leaking ice-maker. Service call $100. I will never purchase an Amana again.

My bottom freezer refrigerator was purchased in Nov 2002. By 2006 it was the recipient of a new compressor. OK things break down sometimes. It was out of warranty on labor but the part was free. One year later rotting food. This time I felt lucky because I had purchased an extended warranty, something I rarely do and have never done for a refrigerator before.

Had to wait ten days for the part and they found another problem but the fridge was up and running. One day after a thermostat was replaced. Warm fridge again. By now I keep a separate thermostat in my butter compartment and know that sometimes its just the fridge and I can jump on the problem immediately. They are supposed to come tomorrow. I want them to tell me that the five year old unit is terminal. That way I can roll it to the curb once and for all.

After losing our home after Hurricane Frances in 2004, we purchased a new home in 2005 and bought all new Amana appliances. Our Amana french door with freezer on the bottom has been the worst purchase ever. We have replaced compressor, two freezer handles, doors will not shut properly, and again this morning we have a warm fridge and freezer and awaiting yet another emergency visit from a repairman.

Like so many other people who purchased an Amana bottom-freezer refrigerator, the handle came loose and has fallen off. Again, this occurred shortly after the warranty expired.

I purchased an Amana refrigerator bottom freezer in 2005. The door handle to the freezer has always been loose. Recently it broke off entirely. The dealer told me to contact a appliance repair service. The repair company charges $85 service fee on top of labor and parts. It seems as if expensive appliances are no longer made to last more than a year or two.

I purchased an Amana microwave oven, stainless side by side fridge and glass top stove in 2004. In October of 2006 the freezer side of the frig went out. We paid $100.00 for parts and labor to replace a motor in the freezer side. In June of 2007, we had to spend $140.00 to replace the motor in the microwave that cools it as it cooks. This month (July 2007) we are currently replacing the compressor in our refrigerator.

We purchased an AMANA refrigerator in 2003 . On 5-12-2007 the compressor died. I called for service and was told that they didn't come out to my area. They told me to call AMANA direct. I called and was told it would be $85.00 diagnostic fee and that they would not be able to fix it then they would have to come back. I paid over $1000.00 for this appliance and from what I have been reading on the internet, this is standard operating or should I say non-operating procedure for AMANA.

I had just gone food shopping the week before and lost over $200.00 worth of meat and groceries.

I bought an Amana Big Oven Self-Cleaning Oven in 07/02. When I first used the cleaning option in 11/03, it melted the door, trim, and knobs. It was repaired. I used it again in 04/04 and it melted again. It was repaired. It melted again in 8/04. Since it was out of warranty, I was told to buy an extended warranty for $149 and it would be covered. It was repaired again.

I got two cleanings out of the oven with no melting, but in 5/07, the door melted again. It is still under extended warranty but they will not replace the knobs or front plastic on the door. This is cosmetic and will cost me $155.

The ice maker in my Amana side-by-side refrigerator started leaking. It was deemed faulty and they arranged to replace it. No problem. The thing is, the trays that the ice is formed in had been eaten away. This is made of Teflon. We start drinking the flakes of Teflon as they are slowly broken away in the ice! This material causes cancer in lab rats.

My Amana outer wall oven door (self cleaning, electric) exploded on the evening of 02/10/2007. Oven was on 350 degree at the time and the oven door was closed. I happened to walk by the oven at precise that moment the explosion occurred! Glass flew everywhere.. Particles of glass were on top of the cabinets, all over the floor about 20 ft. away from the oven itself, even the tiled floor around the stove received damage from the flying glass. During this explosion while I was walking by I was able to raise my left arm , did a small turn and covered my face to prevent glass flying into it. During this process I received 2nd and 1st degree burns on my shoulder. I had to go to the emergency room to receive treatment.

If I would not have raised my arm my face would have been severely burned. Just imagine if there would have been a small child standing there! Now I have the burn marks on my shoulder, an oven which is unusable and I am now very fearful of even using even any oven because I am afraid of exploding glass! I am also wondering if there is some type of lawsuit against Amana, because this is not the first time that I have read about incidents as this, just never heard of someone getting injured.

As per my physician the full recovery of the injury will take some time. The cost of emergency room treatment and doctor bills are close to $1000 --  plus a new stove. I am a passionate cook and now very fearful of even being close to the oven; the smallest noise in the kitchen and I am about to jump.

This is regarding an Amana glass cooktop, model # ACC4370AB purchased in July of 2004. The cooktop is a flat-surface glass top with holes in the surface for the downdraft fan and the five control knobs. I put a pot of soup on the stove to bring it to a boil. It came to a boil and then proceeded to begin to boil over. I turned down the heat and turned to grab a paper towel to clean up the spill. As I turned back, there was a loud noise, our lights dimmed, and I saw a large spark come out of our stove followed by fire underneath and a lot of smoke and crackling noises.

I purchase an Amana stainless steel bottom drawer refrigerator freezer in 2002. Within the first year, I placed several calls and then once again the repairman would come out fix the problem only to be back within another couple of weeks. They replaced the condenser, several thermostats, filters etc. and might I add scratched my hard wood floor in the process. My refrigerator completely died 3 times and I lost hundreds of dollars worth of food and condiments. They gave me a $1,600.00 credit at the store to pick out a new refrigerator.

Hi Again, In my previous email I forgot to tell you about the awful, noxious fumes that are emitted from the Amana oven when it it cleaned. One cannot stay in the kitchen area or anywhere near the oven while it is self-cleaning. It actually made my husband very nauseated and he had to leave the house. I had to put the attic fan on and air out the house the entire time of the self-cleaning process (which I shortened due to the nasty fumes that are emitted during the self-cleaning process). There is no outside exhaust on these ovens. The fumes are emitted right there into the kitchen area and drift out into all areas of the home. One has to remain outdoors when this oven self-cleans or otherwise it will get you sick!!! My previous double oven was a Thermador and it had an outside exhaust system.

My Amana upper wall oven door explodedon the evening of 10/30/06. Oven was on Off at the time and oven door was closed.

Glass flew everywhere in home. Particles of glass were on top of the cabinets, all over the floor about 25 ft. away from the oven itself. If someone had been near the oven or looking into the oven, they could have lost an eye or been disfigured by this explosion. It was very loud; it sounded like a gun had gone off and it frightened me terribly! Thankfully, no one was near the oven at the time of this explosion. Now I have this ugly black unfinished door to look at, and I'm fearful of cleaning the lower oven (which has never been cleaned, because I seldom use it). Of course, I will never be able to self clean these ovens again because I will be too afraid of exploding glass!

I am wondering if there is some type of class action lawsuit against Amana, Jenn-Air, or Maytag because of door explosions such as this one? I believe these three companies are one and the same. I have been told by Allisa that the part that exploded is no longer being manufactured by Amana and is not available. My only alternative is to replace the oven which is a very costly appliance.

I bought an Amana DRT1802BW refrigerator in 7/2006. The outer part of the bottom door shelf has a cut-out on the left and right sides of the shelf which fit over protusions on the door liner. The shelf can be removed by lifting the side tabs up over the door-liner protrusions. This shelf accomodates gallon-sized containers. The shelf is made of thin plastic that flexes. The plastic of the side tabs of the shelf is even thinner than the front plastic. Within a year of using the refrigerator, the door shelf kept falling off when the refrigerator door was opened. Everything on that shelf would fall to the floor when that happened. This happened repeatedly. The local dealer came out and placed screws through the shelf into the door liner.

Eventually the shelf broke at the screwholes. The dealer gave me another shelf. After about a year, this shelf keep falling out when the door was opened. The dealer provided another shelf at no charge to me on 7/22/05. This shelf started falling out repeatedly again about 3 months ago. Yesterday the tab on the right side of the shelf broke off and the shelf is now unusable. The dealer and Amana Customer Affairs will not provide another shelf.

We purchased an Amana bottom freezer regrigerator in 2004. Between then and now the handle on the freezer drawer has come loose four or five times. The company supplies a credit card-like plastic card with the use and care guide, the purpose of which, is to aid in the removal of the refrigerator's handles. The handles slide onto metal clips mounted with metal screws to the refrigerator's sheet metal. From use, the screws threads eventually pull through the sheet metal and the drawer handle comes loose, usually on one side.

To remove the handle, the plastic card is slid under the inside of the handle on the right side. The handle is then slid to the left to release it from the clips The first several times the the handle was removed and returned rather easily. The last time I had difficulty replacing the handle, but eventually got it on. I called the local dealer and the person who answered the phone suggested I replace the metal screws with larger screws. You and I know what would happen next. I think he did too. Since I had it back on I didn't think about it until it recently came loose again. This time I tugged and yutzed, grunted and groaned, but wasn't able to get the handle off.I called the dealer and the person I talked to suggested I wasn't using the plastic card right.

After telling him what I thought of his product I hung up and called the company. A female tech at the company told me that the refrigerator was out of warranty and what I had been doing is the only way to get the handle off. I asked to talk to an engineer or mechanical person and was told it would cost me $12 a minute to do so.

The upshot is that the refrigerator's freezer drawer has a loose handle that will only get looser and fall off sooner or later.

I bought an Amana refrigerator in early August. The refrig came in damaged with anoisy damper assembly.

I have been unable to reach a responsible person who can tell me why repairs haven't been made or when it will occur. It took the dealer less than five minutes to get a rebate, but its been more than five weeks and no repair made on damper assembly.

I have an Amana bottom freezer with a 5 yr warrantee. It is now 4 years old (never had one breakdown so soon) and was not keeping food cold any longer. Started at thier website to find the local service which only advised to contact the place of purchase which then sent me to the 800 number and so far none have gotten me close to a service person.

Finally get someone on the phone and am told that it would take 2 weeks to get someone out. Advised I can't wait 2 weeks to get the refrigerator repaired and was quickly told we can get someone out day after tomorrow for an additional charge. I said is this a way to either get additional money or to get out of warranty repairs? Fact is they do have someone available promptly but use slow response as extortion to get someone out sooner. They tried to say that is normal procedure and I eventually gave up.

I purchsaed an Amana refrigerator 9/15/05. From day one it has been freezing, thus ruining ,vegetables (lettuce,cucumbers,even coffee creamer). I've had eight (8) service calls by Maytag repair and the problem still persists.

One repairman even put cardboard and duct tape in the air supple duct from the freezer when his call to Maytag Technical Service was of no help. My most recent repair visit was 2/17/06, the service man called tech service again and was told they had no idea what to do. They said to forward the info to Engineering and I would have a reply in 48-72 hours. Since no one responded to me I called on 2/23/06, and was told that they would text message the senior repair man to get an answer.

I've asked for a new refrigerator on numerous occasions and have always been refused. They need to either fix this thing or give me a new one.

Purchased an Amana Refrigerator -Freezer seven years ago and spent several thousand dollars on it. The 5 year parts warranty has expired.

Now the compressor is gone and the appliance is useless. I am in my mid forties, and my parents' 40 year old Coldspot freezer is still running. I was hoping for at least a fourth of the appliance life from the Amana!?!